Filtration System Reverse Osmosis - Products

Transcript

GE Appliances Reverse Osmosis Filtration System Faucet & Base Owner’s Manual PNRV12ZBL01 F /NS NSI on. A o i d t educt r rtifie d ce or TDS n a f d 8 e t 5 s Te ndard Sta GE Answer Center ® 800.626.2000 7178901 Part No. 215C1002P004–1 Pub. No. 49-5802 Congratulations! You Are Now Part of the GE Family. Welcome to the GE family. We’re proud of our quality products and we are committed to providing dependable service. You’ll see it in this easy-to-use Owner’s Manual and you’ll hear it in the friendly voices of our customer service department. Best of all, you’ll experience these values each time you use the water system. That’s important, because your new system will be part of your family for many years. And we hope you will be part of ours for a long time to come. We thank you for buying GE. We appreciate your purchase, and hope you will continue to rely on us whenever you need quality appliances for your home. Important! Staple sales slip or cancelled check here. Proof of the original purchase date is needed to obtain service under the warranty. Write the model and serial numbers here. # # You can find them on the sump bracket. 2 Safety Information . . . . . . .4, 5 Specification Guidelines . . . . . .6 Ask any GE appliance owner and they will tell you we stand behind our products with unmatched quality service. However, did you know that most questions result from simple problems that you can easily fix yourself in just a few minutes? This Owner’s Manual can tell you how. Inside you will find many helpful hints on how to use and maintain your water system properly. Just a little preventive care on your part can save you a great deal of time and money over the life of your system. Troubleshooting Tips Before You Call For Service . . . . . . . . .17–19 You’ll find many answers to common problems here. If you review our chart of Troubleshooting Tips first, you may not need to call for service at all. If You Need Service Customer Service Warranty Information . . . . . . .23 Service Telephone Numbers . . . . . . . . . .Back Cover 3 Customer Service If you do need service, you can relax knowing help is only a phone call away. A list of toll-free customer service numbers is included in the back section. Or you can always call the GE Answer Center® at 800.626.2000, 24 hours a day, 7 days a week. Troubleshooting Tips Review the Section on Troubleshooting Tips Operating Instructions Read this Manual Operating Instructions . .7–11 Care and Cleaning . . . . . . .12–16 Safety Information GE & You, A Service Partnership. Safety Information IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING. WARNING! Operating Instructions For your safety, the information in this manual must be followed to minimize the risk of property damage or personal injury. SAFETY PRECAUTIONS ■ Check with your state and local public works department for plumbing and sanitation codes. You must follow these guidelines as you install the Reverse Osmosis system. Using a qualified installer is recommended. Troubleshooting Tips ■ If house water pressure is over the maximum (125 pounds per square inch), install a pressure reducing valve in the water supply line to the Reverse Osmosis system. ■ Read the other limits (pH, water hardness, etc.) in the Specification Guidelines. Customer Service ■ This product reduces fluoride in drinking water. Please consult your dentist if you have questions. 4 WARNING: Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system, such as single user wells, or other non-public water systems not regulated by federal or state health and safety requirements. The water should be tested periodically to verify that the system is performing satisfactorily. Safety Information PROPER INSTALLATION ■ Install or store where it will not be exposed to temperatures below freezing or exposed to any type of weather. Water freezing in the system will break it. Do not attempt to treat water over 100°F. ■ Do Not open the water supply/saddle valve until the pipes have been flushed. WARNING: Discard all unused parts and packaging material after installation. Small parts remaining after the installation could be a choke hazard. ■ Sanitizing is recommended upon installation of the Reverse Osmosis system, and after servicing inner parts. It is important for the service person to have clean hands while handling inner parts of the system. See the Sanitizing the Reverse Osmosis System section. Troubleshooting Tips ■ Do not install on HOT WATER. The temperature of the water supply to the Reverse Osmosis system must be between the minimum of 40°F. to the maximum of 100°F. See the Specification Guidelines. Operating Instructions This Reverse Osmosis system must be properly installed and located in accordance with the Installation Instructions before it is used. If you did not receive Installation Instructions, you can receive one by calling us toll-free at the GE Answer Center® 800.626.2000. Customer Service 5 Safety Information SPECIFICATION GUIDELINES. Product – length 16″ width 17″ depth 6″ The system makes a good supply of drinking water each day. How much it will make depends primarily on these things… pressure—pounds per square inch (psi) 1 Feed water 40–125 Operating Instructions temperature limits—minimum/maximum degrees F. 2 Feed water 40–100 3 Water quality Troubleshooting Tips Maximum total dissolved solids (TDS)—parts per million (ppm) 2000 Maximum water hardness @ 6.9 pH—grains per gallon (gpg) 10 Maximum iron, manganese, hydrogen sulfide 0 Chlorine in water supply Allowable* Feed water pH limits (pH) 4–10 Percent rejection of TDS, minimum (new membrane)** 92 *Chlorine removed (maximum of 2.0 ppm) by the Reverse Osmosis prefilter…regular changing of the prefilter is required. Chlorine will destroy the Reverse Osmosis membrane. **Feed water at 50 psig and 77°F. with 750 ppm sodium chloride. Quality water production, amount of waste water and percent rejection all vary with changes in pressure, temperature and total dissolved solids. Customer Service On average you should expect your Reverse Osmosis system to be able to deliver 12 gallons of product per day, as tested by Water Quality Association Standard S-300. Output according to ANSI/NSF Standard 58 is 10 gallons per day. 6 Safety Information About the reverse osmosis system. What the Reverse Osmosis System Will Do The system is a REVERSE OSMOSIS filtration unit. Reverse osmosis is a way of removing dissolved solids and organic matter from water by passing it through a special membrane. The membrane separates minerals and impurities from the water and they are flushed to the drain. High quality product water goes directly to the drinking water faucet, or to the storage tank. Operating Instructions The system includes an electronic faucet assembly with an integrated water testing feature. When water is taken from the faucet, a green indicator light means removal is within the specified limits. Prefilters and postfilters are replaceable cartridges. The prefilter removes up to 2.0 ppm (parts per million) of chlorine while also filtering sediments. The postfilter removes any other undesirable tastes and odors before you use the water. High quality product water may have a different taste than what you’re used to. Troubleshooting Tips Customer Service 7 Safety Information About the reverse osmosis system. How the Reverse Osmosis system works Prefilter—Water from the cold supply pipe enters the Reverse 1 Osmosis assembly and is directed to the prefilter cartridge. Operating Instructions The prefilter is a replaceable sediment cartridge with activated carbon in its composition. The cartridge removes sand, silt, dirt, other sediments and up to 2.0 ppm of chlorine from the feed water. CHLORINE DESTROYS THE REVERSE OSMOSIS MEMBRANE. Filtered, clean, chlorine-free water flows from the prefilter to the Reverse Osmosis membrane cartridge. IMPORTANT: See prefilter in the Care and Cleaning section. Tank—The storage area holds up to 2.1 gallons of product 2 Storage water. A diaphragm inside the tank keeps water pressurized, (when the tank is full) for fast flow to the faucet when drinking water is needed. Valve—A check valve is built into one end of the Reverse 3 Check Osmosis housing under the tee fitting. The check valve prevents a backward flow of product water from the storage area. A backward flow could cause rupture of the Reverse Osmosis membrane. Assembly—To conserve water, the drinking water system has 4 Shutoff an automatic shutoff. When the storage tank has filled to capacity and Troubleshooting Tips the drinking water faucet is closed, pressure closes the shutoff. Water flow to the Reverse Osmosis housing is shut off until drinking water is used again, and pressure drops in the Reverse Osmosis system. U-pin O-ring end RO cartridge O-ring Customer Service Postfilter cartridge O-ring seal Inlet cover Sump 8 Turn sump this way to remove Safety Information Osmosis Cartridge—The cartridge, inside the Reverse 5 Reverse Osmosis housing, includes a tightly wound, special membrane. Water is forced through the cartridge where the membrane removes the dissolved solids and organic matter. High quality product water exits the Reverse Osmosis housing and goes to the storage area. Reject water, with the dissolved solids and organic matter, leaves the housing and is discharged to the drain through 1⁄4″ tubing. Operating Instructions After leaving the storage area, but before going to the 6 Postfilter— faucet, product water goes to the postfilter. The postfilter is also the activated carbon type sediment filter. Any remaining tastes, odors, or sediments are removed from product water. Clean, high quality drinking water flows through the tubing and to the faucet. See the Care and Cleaning section for location. Control—The flow control regulates flow through the Reverse 7 Flow Osmosis cartridge to the required rate to get the desired quality of product water. The control is located in the elbow fitting, at the Reverse Osmosis housing drain port. A small, cone-shaped screen fits over the front end of the flow control to help prevent plugging with drain water sediments. Troubleshooting Tips To drain Compression nut Flow control 1/4″ tubing Screen Drain elbow Check valve tee Customer Service 9 Safety Information About the reverse osmosis system. The Faucet and Indicator Lights Faucet and Electronics—The countertop faucet dispenses the filtered drinking water when opened. It has a hand operated, spring loaded closed lever to prevent waste. You can keep the faucet open by pushing upward on the lever to lock it against the faucet spout. Operating Instructions To comply with plumbing codes, an air-gap is built into the faucet drain water connection. Countertop sink and base. The electronic faucet provides an integrated water quality tester. As water is taken from the faucet, the indicator lights show how the Reverse Osmosis system is operating to provide high quality drinking water. Flashing Green Light—The Reverse Osmosis system is providing you with higher quality drinking water. Flashing Amber “FILTER” Light—The prefilter and postfilter cartridges need replacing. See the Care and Cleaning section. Flashing Amber “RO” Light—The Reverse Osmosis Troubleshooting Tips cartridge is no longer removing at least 75% of the TDS from the supply water and needs replacement. NOTE: Disregard initial or short periods of the flashing “RO” light. WHEN THE AMBER “RO” LIGHT FLASHES…Replace the Reverse Osmosis cartridge, flow control and screen. If the Reverse Osmosis Filtration System Is Connected to Your Icemaker Customer Service “Before you service the filter, change the filters, or purge the Reverse Osmosis system, YOU MUST turn off the icemaker by raising the feeler arm. Three hours after servicing your unit, lower the feeler arm to resume icemaking.” 10 Safety Information Purging the Reverse Osmosis System Required upon installation and when the Reverse Osmosis cartridge is replaced. 1 Make sure all tubing connections are tightened. the tank shutoff valve. Turn on the water supply by slowly 2 Open opening the water supply/saddle valve to the Reverse Osmosis Operating Instructions system. about four hours, pressure will start to build in the Reverse 3 InOsmosis system. At that time, carefully check all fittings and tubing connections for any water leaks. Correct leaks if any are found. Open the faucet to drain the storage tank. CAUTION: The Reverse Osmosis cartridge contains a food grade preservative that should be purged from the system before use. The preservative will give product water an unpleasant taste and odor. After the tank has filled (takes about four hours), open the system faucet until the storage tank is empty. four of these drainings, the system is ready to make 4 After product water for your use. RO product water faucet Troubleshooting Tips 3/8″ tubing x 27″, to a 3/8″ barb on faucet 3/8″ tubing, marked FAUCET Electronic box Lead wire connection Battery holder Hot Cold Water supply/ 1/4″ tubing, marked saddle valve WATER SUPPLY Drain clamp Sink p-trap RO SYSTEM Customer Service Storage tank 11 Safety Information Care and cleaning of the reverse osmosis system. To obtain replacement filters, call GE Appliance Parts at 800-626-2002. Cartridge Replacement Pre/Post Filter Replacements FX12P Activated Carbon RO Membrane Replacement FX12M Thin Film Polyamide Operating Instructions To keep the system operating and making high quality drinking water, the prefilter cartridge, the Reverse Osmosis cartridge and postfilter cartridge need replacement at certain intervals. Use the following information to keep the Reverse Osmosis system properly serviced and maintained. When replacing cartridges you may lift the Reverse Osmosis assembly from the mounting washers and lay it on the floor. You can also remove the Reverse Osmosis housing by pulling it out of the mounting clamps. Troubleshooting Tips CAUTION: Before disconnecting…close the shutoff valve on the storage tank, close the water supply/saddle valve and open the drinking water faucet. Allow 30 seconds to one minute for pressure to relieve through the system. U-pin O-ring end RO cartridge O-ring Postfilter cartridge Customer Service O-ring seal Inlet cover Sump Turn sump this way to remove 12 Safety Information Prefilter and Postfilter Cartridges CAUTION: —Feed water must have all chlorine removed (prefilter removes up to 2.0 ppm). Chlorine will destroy the Reverse Osmosis membrane cartridge. You must replace the prefilter cartridge to protect the Reverse Osmosis membrane from being destroyed by chlorine and/or from plugging with sediments that are in the water supply. Operating Instructions To signal correct replacement interval, the amber “FILTER” indicator light, on the electronic faucet base, will begin to flash after six months, or 900 gallons of product water use, whichever occurs first. At the same time, replace the postfilter cartridge and the batteries in the control box. Replacing the “AA” batteries resets the six month or 900 gallon period, and assures proper operation of the “RO” indicator light. At least every six months or 900 gallons of Reverse Osmosis water use…Amber “FILTER” light flashes. Replace the prefilter cartridge, postfilter cartridge and batteries in the electronic box. Troubleshooting Tips WHEN THE AMBER “RO” LIGHT FLASHES…Replace the Reverse Osmosis cartridge, flow control and screen. Prefilter and Postfilter Cartridge Replacement Replacing Cartridges…Turn the sump, using the sump wrench tool provided, out of the filter head. BE CAREFUL—THE SUMP IS FULL OF WATER. Remove and discard the used filter cartridge. Flush the sump with fresh water and insert the new cartridge. BE SURE THE LARGE O-RING IS IN PLACE ON THE TOP OF THE SUMP AND LUBRICATED (USE LUBRICANT APPROVED FOR USE ON POTABLE WATER SUPPLIES). Turn the sump, using the sump wrench, into the head and tighten securely. Repeat this procedure on the other filter. Customer Service Turn sump wrench tool clockwise to remove cartridge 13 Safety Information Care and cleaning of the reverse osmosis system. Reverse Osmosis Cartridge Replacement NOTE: When replacing the Reverse Osmosis cartridge, also install a new flow control. It’s time to replace the Reverse Osmosis cartridge when the amber “RO” light, on the faucet base, flashes continually while Reverse Osmosis water is taken from the faucet. Operating Instructions 1 Turn off the water supply by closing the water supply/saddle valve. the inlet cover from the housing. (Remove the retainer 2 Remove ring and pull the u-pin.) 3 Use pliers to pull the cartridge from the housing. NOTE: Follow instructions in Sanitizing the Reverse Osmosis system section. the new cartridge and flow control supplied, and replace 4 Install the inlet cover. Lightly lubricate the o-ring seal with clean silicone grease. Troubleshooting Tips 5 Insert the u-pin and install the retainer ring. on the water supply and PURGE THE REVERSE 6 Turn OSMOSIS CARTRIDGE. See the Purging the Reverse Osmosis System section. CAUTION: The Reverse Osmosis cartridge contains a food grade preservative that should be purged from the system before use. The preservative will give product water an unpleasant taste and odor. After the tank has filled (takes about four hours), open the system faucet until the storage tank is empty. After four of these drainings, the system is ready to make product water for your use. Customer Service Battery Replacement Always replace the four “AA” alkaline batteries in the control box when changing the prefilter and postfilter cartridges. Good batteries are needed to assure proper indicator light operation. Weak batteries may give a false indication. Changing the batteries also resets the six month or 900 gallon period. 14 Safety Information Flow Control and Screen for the Reverse Osmosis Cartridge The flow control is vital for proper operation of the Reverse Osmosis cartridge. The control keeps water flow through the cartridge at the proper rate to obtain the best quality product water. Operating Instructions When servicing the Reverse Osmosis cartridge, it’s good practice to check the flow control (and tubing to it) to make sure the small tube and surrounding surfaces are clean and unrestricted. A small, cone-shaped screen is located in front of the flow control to help keep it clean. If the flow control should plug with foreign particles, the Reverse Osmosis cartridge cannot discharge minerals and impurities to the drain. If this should happen, it will only take a short time for the cartridge to plug, making it useless. CAUTION: To replace the screen, place the cone end into the elbow cap. Then, carefully push it in using 1/4″ tubing as a tool. Do not force in farther after you feel resistance. Visually check to be sure it is properly positioned. After installing the flow control, tighten the nut by hand, then another 1/4 to 1/2 turn with pliers. DO NOT OVERTIGHTEN AND DISTORT OR CRUSH THE TUBING AND FLOW CONTROL. Troubleshooting Tips To drain Compression nut Flow control 1/4″ tubing Screen Drain elbow Check valve tee Customer Service 15 Safety Information Care and cleaning of the reverse osmosis system. Sanitizing the Reverse Osmosis System SANITIZING is recommended upon installation of the Reverse Osmosis system and after servicing inner parts . It is important for the service person to clean their hands with anti-bacterial soap before handling inner parts of the system. CAUTION: Be sure to remove all cartridges as follows before sanitizing. Chlorine will destroy all cartridges. Operating Instructions sure the water supply to the Reverse Osmosis system 1 Be is turned off and the Reverse Osmosis faucet is open. the u-pin and remove Reverse Osmosis housing 2 Pull inlet cover. Remove (use pliers) the Reverse Osmosis cartridge from the housing. Place the cartridge in a clean plastic bag. 3 Replace the inlet cover and u-pin. the postfilter sump, using the sump wrench 4 Remove tool provided, turning to the left. Take the cartridge Troubleshooting Tips from the sump and place in the plastic bag. Replace the sump and tighten securely. the Prefilter sump and cartridge. Also place 5 Remove this cartridge in the clean bag. flush the prefilter sump with fresh water. Fill 6 Ifwithneeded, water to about 1″ from the top. Add 1.0 ounce of chlorine (ordinary 5.25% household bleach…Hilex, Clorox, etc.) and mix in the water. DO NOT ADD CHLORINE FIRST. Concentrated, it will attack plastics. replace the sump, using the sump wrench, on 7 Carefully the prefilter head and tighten securely. the tank shutoff valve and the water supply to the 8 Open Reverse Osmosis system. Open the Reverse Osmosis Customer Service faucet, locking the lever upward against the spout. water to circulate through the Reverse Osmosis 9 Allow system until all bleach odor is gone. the bleach odor is gone, turn off the water supply 10 When to the Reverse Osmosis system. Close the Reverse Osmosis faucet after water flow stops. steps 1-5 and 7, only replacing the cartridges. 11 Do BE SURE YOU HAVE CLEANED YOUR HANDS WITH ANTI- BACTERIAL SOAP. 16 Safety Information Before you call for service… Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Sounds you might hear Running water from the unit to a drain. • This is normal. Water has air bubbles and is cloudy Air in system after installation. • Will go away after it runs for a while. Amber “FILTER” light on the faucet base is flashing Six months, or 900 • Replace the prefilter, gallons of product water postfilter, and batteries in usage has occured. This the electronic box. is the maximum life of the prefilter and postfilter. Amber “RO” light flashing. Note: Disregard initial or occasional short periods of this flashing light. The Reverse Osmosis membrane is no longer removing the required amount of total dissolved solids. • Replace the Reverse Osmosis membrane cartridge, flow control and screen. Water supply to the Reverse Osmosis system not within specifications. • Increase water pressure, precondition the water, etc., as needed to conform before doing maintenance on the Reverse Osmosis system. Reverse Osmosis membrane cartridge expended. • Replace the Reverse Osmosis membrane cartridge, flow control, screen, prefilter, postfilter and batteries in the electronic box. Faucet base lead wire not connected to electronic box lead wire. • Connect Indicator lights on faucet base not working Customer Service What To Do Troubleshooting Tips Possible Causes Operating Instructions Problem Battery pack not connected • Connect to electronic box. Batteries installed incorrectly or expended. • Observe orientation markings on the holder and install correctly. Replace batteries if old. Lead wires damaged. • Inspect and repair as needed. 17 Safety Information Before you call for service… Operating Instructions Troubleshooting Tips Problem Possible Causes Chlorine taste and/or odor in the Reverse Osmosis product water The ppm of chlorine in • If the water supply contains your water supply exceeds more than 2.0 ppm of maximum limits and has chlorine, additional destroyed the Reverse filtering of the water supply Osmosis membrane. to the Reverse Osmosis is needed. Correct this condition before doing maintenance on the Reverse Osmosis system. The prefilter is no longer removing chlorine from the water supply. Troubleshooting Tips Other taste and/or odor Reverse Osmosis membrane cartridge needs to be changed. Contamination in product water storage. Customer Service • Replace the Reverse Osmosis membrane cartridge, control, screen, prefilter, postfilter and batteries in the electronic box. High quality product water • This is normal. may have a different taste than what you’re used to. Postfilter needs to be changed. 18 What To Do • Replace the postfilter. If taste and odor persist, replace the prefilter, Reverse Osmosis membrane cartridge, flow control, screen and batteries in the electronic box. • Use sanitizing procedures. Replace the postfilter. Safety Information Possible Causes What To Do Water leaking from faucet airgap hole Drain side of faucet airgap (3/8″ tubing) plugged, restricted or incorrectly connected to the drain point. • Inspect and eliminate restriction of plug. Refer to Installation Instructions for proper drain connection. System makes product water too slowly This is normal. • Water flow rate will be lower than your regular faucet. Water supply to the Reverse Osmosis system not within specifications. • Increase water pressure, precondition the water, etc., as needed to conform before doing maintenance on the Reverse Osmosis system. Operating Instructions Problem Troubleshooting Tips Prefilter cartridge plugged • Replace the prefilter. If rate does not increase, with sediments. replace the postfilter, Reverse Osmosis Reverse Osmosis membrane plugged membrane cartridge, with sediments. flow control, screen and batteries in the electronic box. Customer Service 19 Customer Service Troubleshooting Tips Operating Instructions Safety Information Notes 20 GE Appliances Consumer Product Ownership Registration Important Mail Today Place in an envelope and mail to: General Electric Company Warranty Registration Department P.O. Box 34070 Louisville, KY 40232-4070 21 Consumer Product Ownership Registration Dear Customer: Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to have you as a customer! Follow these three steps to protect your new appliance investment: 1 2 3 Complete and mail your Consumer Product Ownership Registration today. Have the peace of mind of knowing we can contact you in the unlikely event of a safety modification. After mailing the registration below, store this document in a safe place. It contains information you will need should you require service. Our service number is 800-GE-CARES. (800-432-2737). Product Model Read your “Owner’s Manual” carefully. It will help you operate your new appliance properly. If you have questions, or need more information call the GE Answer Center® 800.626.2000. Serial WATER TREATMENT Important: If you did not get a registration card with your product, detach and return the card below to ensure that your product is registered. ✂ Consumer Product Ownership Registration Product Model WATER TREATMENT First Name Mr. ■ Ms. ■ Mrs. ■ Serial Im po rt ToMail ant da y! Miss ■ Last Name Street Address ✂ Apt. # City State Date Placed In Use Month Phone Number Zip Code Day _ Year _ GE Appliances General Electric Company Louisville, Kentucky 40225 Safety Information GE Reverse Osmosis System Warranty All warranty service provided by our SmartWater™ Authorized Servicer Network. For service, call 800-GE-CARES. GE Will Replace: One Year From the date of the original purchase Any part of the Reverse Osmosis Filtration System which fails due to a defect in materials or workmanship. During this full one-year warranty, GE will also provide, free of charge, all labor and in-home service to replace the defective part. Operating Instructions For The Period Of: What GE Will Not Cover: ■ Service trips to your home to teach you how to use the product. ■ Replacement of house fuses or resetting of circuit breakers. ■ Improper installation. ■ Damage to the product caused by accident, fire, floods or acts of God. ■ Incidental or consequential damage to personal property caused by possible defects with this appliance. Troubleshooting Tips ■ Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially. ■ Filters, membranes or batteries. This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home. Customer Service Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General. 23 Safety Information Service Telephone Numbers. GE Answer Center ® 800.626.2000 The GE Answer Center® is open 24 hours a day, 7 days a week. In-Home Repair Service 800-GE-CARES (800-432-2737) Operating Instructions Expert GE repair service is only a phone call away. Special Needs Service 800.626.2000 TDD 800-TDD-GEAC (800-833-4322) GE offers, free of charge, Braille controls for a variety of GE appliances and a brochure to assist in planning a barrier-free kitchen for persons with limited mobility. Customer Service Troubleshooting Tips Service Contracts 800-626-2224 Purchase a GE service contract while your warranty is still in effect and you’ll receive a substantial discount. GE Consumer Service will still be there after your warranty expires. Parts and Accessories 800-626-2002 Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation. Service Satisfaction If you are not satisfied with the service you receive from GE, follow these steps. First, contact the people who serviced your appliance. If you are still not pleased, write all the details—including your phone number—to: Manager, Consumer Relations, GE Appliances, Appliance Park, Louisville, KY 40225. C Printed in Louisville, KY 5-97 CG