Frequently Asked Questions

Transcript

Frequently Asked Questions Baby Monitors Question 1: Why do the batteries keep running low? Replacing batteries – IMPORTANT INFORMATION You must replace the batteries with rechargeable batteries of the same type and rating (see your user guide for the correct type). Using incorrect batteries or non-rechargeable batteries could damage your product, cause overheating or a possible fire or explosion. Batteries are available from the BT Helpline on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs may vary. Answer 1: Your BT Baby Monitor Parent unit, when new and fully charged, has an approximate performance time of 20 hours (the performance time will vary between models, check the user guide for the approximate time for your model). However, battery performance will diminish over time, usually after 12 months. If you believe the battery performance is too short for the time you have had your monitor, then try the following:  Remove and then replace the batteries. Place the Parent unit on the charger and charge for 16 hours.  Make sure you place the Parent unit on the charger after use.  If the batteries still do not hold their charge, they may have to be replaced. If none of the above solve your problem, please contact the dedicated Helpline for your baby monitor on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs may vary. Issue 3 3.1.13 Page 1 of 12 Frequently Asked Questions Baby Monitors Question 2: Why don‟t I seem to get a very good range? Answer 2: BT‟s Baby Monitors are tested to ensure that they have a range of up to 50 metres indoors and up to 300 metres outdoors. The range is the distance the Baby unit and Parent unit can be used from each other. This range can only be achieved in ideal conditions when there is a clear line of sight between the Baby and Parent unit. Any obstruction between the units will reduce the range significantly. In a normal home environment there are conditions that can affect the range so please consider the following: - The construction of the building in which the units are placed e.g. wall material, thickness and dampness. Thick stone walls can severely affect the range. - Make sure the distance between the Baby and Parent units is obstructed by as few walls as possible. - The Baby and Parent units should be placed away from other electrical/electronic equipment e.g. TV‟s, PC‟s, modem/routers, microwaves, mobile phones etc. Ideally these items should be at least a metre away, to avoid possible interference. - The Baby and Parent units should be placed away from large metal items e.g. fridges, freezers, microwave ovens etc. Issue 3 3.1.13 Page 2 of 12 If none of the above solve your problem, please contact the dedicated Helpline for your baby monitor on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs may vary. Issue 3 3.1.13 Page 3 of 12 Frequently Asked Questions Baby Monitors Question 3: Why am I receiving interference or noise on my Baby monitor? Answer 3: This may be due to several factors. Follow these recommendations in order:  The Baby and Parent units should be at least one metre away from any large metal objects (e.g. fridges/freezers) or other electrical equipment (e.g. TV‟s, PC‟s, modem/routers, microwaves, mobile phones etc) to avoid possible interference.  Make sure the distance between the Baby and Parent units is obscured by as few walls as possible. If none of the above solve your problem, please contact the dedicated Helpline for your baby monitor on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs may vary. Issue 3 3.1.13 Page 4 of 12 Frequently Asked Questions Baby Monitors Question 4: Why does the “link” light not come on? Answer 4:  Check that both the Baby and Parent units are switched on.  If using batteries check that they are correctly installed and that they are fully charged. If none of the above solve your problem, please contact the dedicated Helpline for your baby monitor on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs may vary. Issue 3 3.1.13 Page 5 of 12 Frequently Asked Questions Baby Monitors Question 5: Why does the “link” light continually flash green? Answer 5:  If you have pressed the button to use the Talk Back feature, the link light will flash to indicate one-way communication between the Parent and Baby units.  The Units might be searching for a communication link. Check that they are within range of one another and that both units are plugged in to the mains power with the power switched on. If using batteries make sure they are installed correctly and fully charged. Check that both units are switched on. If none of the above solve your problem, please contact the dedicated Helpline for your baby monitor on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs may vary. Issue 3 3.1.13 Page 6 of 12 Frequently Asked Questions Baby Monitors Question 6: Why is the “link” light continually red? Answer 6:  The link between your Units is broken. You may also hear an alert to let you know there is no communication between the Units. If this happens, check that the mains power (or batteries) are correctly connected and that the Units are within range of one another. If none of the above solve your problem, please contact the dedicated Helpline for your baby monitor on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs may vary. Issue 3 3.1.13 Page 7 of 12 Frequently Asked Questions Baby Monitors Question 7: Why can‟t I hear any sound but the lights flash? Answer 7:  Check the volume settings, if set too low you will only get a visual indication. See the User guide for instructions on setting the volume.  Some BT Baby monitors have a Mute All or Mute Low feature. If this feature is set to On you will not hear any sounds or will only hear high level sounds, therefore, you will only receive visual indications on the Parent unit. Check your User guide to see if you have this feature and have accidentally set it to On, then follow the instructions to turn it Off.  Remove the Parent unit from the charger, turn the power off and then switch it on again. Please note: if you carry out this action while it is in the charger it may cause the unit to mute. If none of the above solve your problem, please contact the dedicated Helpline for your baby monitor on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs may vary. Issue 3 3.1.13 Page 8 of 12 Frequently Asked Questions Baby Monitors Question 8: Why can I hear a high-pitched noise? Answer 8:  The Parent and Baby units may have been placed too close to each other. They are designed to be located at a distance from one another, e.g. in separate rooms.  The volume may be set too high, see the User guide for instructions on setting the volume level. If none of the above solve your problem, please contact the dedicated Helpline for your baby monitor on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs may vary. Issue 3 3.1.13 Page 9 of 12 Frequently Asked Questions Baby Monitors Question 9: Why is my Parent unit giving a warning beep? Answer 9: • Please check that the power adaptor is connected and the Parent and Baby units are „linked‟ together. • Is the 'link' light flashing as well? If it is, check that the Baby unit is illuminated. If it isn't, ensure that the power adaptor is still connected. If it still doesn't switch on, test the unit in another plug socket. If this doesn't work, ensure that the units are used at the recommended distance. The wireless range is up to 300m outdoors and up to 50m indoors (in ideal conditions, where there is a clear line of sight between the units). • If you have a BT Baby Monitor 250 or Pacifier - check if the Feed Timer has been set. If so, adjust the setting as required, see your user guide for instructions. Issue 3 3.1.13 Page 10 of 12 • Check if the Crying Alert has been switched on. • If you have a BT Baby Monitor 250 or Pacifier - check if the temperature icon is also flashing as the temperature may be too hot or you may need to adjust the temperature alert, see your User guide for instructions. Issue 3 3.1.13 Page 11 of 12 • If none of the above work and the Parent unit is still not functioning correctly then; • Please try switching the Baby unit off at the power and removing the batteries from the Parent unit for approximately 30 minutes. • Are any buttons stuck down? If so trying cleaning first with a damp cloth or call the helpdesk for advice. If none of the above solve your problem, please contact the dedicated Helpline for your baby monitor on 0808 100 6554. Calls made from within the UK mainland network are free. Mobile and international call costs Issue 3 3.1.13 Page 12 of 12