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GROUP VIDEOCONFERENCING SYSTEMS MEDIACONNECT 6000 SERIES ROLLABOUT AND COMPACT SYSTEMS USER ’S GUIDE DOC10112 Rev. 1.0 04.01 User’s Guide  2001 VCON Ltd. All Rights Reserved. Information in this document is subject to change without notice. No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from VCON Ltd. Media Xchange Manager, VoiceFinder, Falcon IP and PacketAssist are trademarks of VCON Ltd. Microsoft and the Microsoft Internet Explorer logo are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Windows and NetMeeting are trademarks of Microsoft Corporation. IP/TV is a trademark of Cisco Systems. All other trademarks are the trademarks of their respective companies. CAUTION To comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules, only MediaConnect 6000 original equipment should be used. All cables used to connect the computer and peripherals must be shielded and grounded. Operation with non-certified accessories or non-shielded cables may result in interference to radio or television reception. ii VCON MediaConnect 6000 User’s Guide User’s Guide Limited Warranty VCON Ltd. warrants the Product identified by the serial number indicated on the HARDWARE either accompanying the SOFTWARE or purchased separately will be free from defects in materials and workmanship under normal use and service for a period of ONE (1) year from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of VCON Ltd. has not been installed or upgraded according to accompanying documentation from VCON Ltd. or been subject to misuse, misapplication, negligence or accident while in the hands of the purchaser. VCON Ltd. warrants that SOFTWARE will perform according to accompanying user documentation for a period of 90 (ninety) days from the date of receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the date of receipt. GRANT OF LICENCE VCON Ltd. grants the Purchaser a non-exclusive and non-transferable license to use the SOFTWARE product and to make one copy solely for backup or archival purposes, which may include user documentation provided via online or other electronic form. Additional copies may not be made not may anyone else be allowed to copy or otherwise reproduce any part6 of the licensed software without prior written consent of VCON Ltd. COPYRIGHT All trademarks(s), logo(s), name(s), software, documentation and other supporting materials relating to the Product are trademarked, copyrighted or owned by VCON Ltd. as proprietary information protected by United States copyright laws and international and applicable national treaty provisions and laws. Software protection extends beyond its literal code to structure, sequence and organization; any unauthorized use or modification would constitute a misappropriation of VCON’s proprietary rights and a violation of the License agreement. LIABILITIES VCON’s entire liability and the Purchaser’s exclusive remedy shall be at VCON’s option, either return of the price paid or repair/replacement of the Product not meeting VCON’s declared Limited warranty. VCON or its suppliers shall not be liable in any event to anyone for any indirect, incidental, consequential, special or exemplary damages including without limitation damages for loss of business profits, business interruptions, business information or other pecuniary loss arising out of the use of or inability to use the said Product even if advised of the possibility of such damages. In any case, VCON’s entire liability under any provision of this agreement shall be limited to the amount actually paid by the Purchase for the Product. VCON MediaConnect 6000 User’s Guide iii User’s Guide Modifications The FCC requires the user to be notified that any changes or modifications made to this system that are not expressly approved by VCON Ltd. may void the user’s authority to operate the equipment. Safety Notice When you use the MediaConnect 6000 system, observe the following safety guidelines: WARNING Do not operate the computer with any of its covers removed (including main cover, bezels, filler brackets, front-panel inserts, and so on). Do not remove the cover of the computer or any other accessories. Refer all servicing only to the local VCON distributor or other VCON-certified technicians. To help avoid damaging the computer, make sure that the voltage selection switch on the power supply is set to match the AC power available at your location: T 115 V/60 Hz in most of North and South America and some Far Eastern countries such as Japan, South Korea and Taiwan T 230 V/50 Hz in most of Europe, the Middle East and the Far East. Make sure the monitor and attached accessories (VTOP PTZ camera, VCR, document camera, and so on) are electrically rated to operate with the AC power available in your location. To help avoid possible damage to the system boards, wait 5 seconds after turning off the system before disconnecting a device from the computer. To help prevent electric shock, plug the computer’s and accessories’ power cables into properly grounded power sources. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a three-wire cable with properly grounded plugs. Make sure that nothing rests on the computer system’s cables and that the cables are not located where they can be stepped on or tripped over. Keep food and liquids away from the system or accessories. Keep the computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath the computer, and do not place the computer in a closed-in wall unit or on a bed, sofa, or rug. iv VCON MediaConnect 6000 User’s Guide User’s Guide For Users in Canada NOTICE: The Industry Canada Label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. NOTICE: The REN for this device is X.X. The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5. VCON MediaConnect 6000 User’s Guide v User’s Guide Pour les utilisateurs au Canada AVIS: L’étiquette d’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur. Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la conformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du service dans certaines situations. Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnnement. Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. AVERTISSEMENT L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à un service d’inspection des installations électriques, ou à un électricien, selons le cas. AVIS: Le IES assigné à cette équipment est X.X. L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le mombre maximal de terminaux qui peuvent être raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5. vi VCON MediaConnect 6000 User’s Guide User’s Guide About This User’s Guide This User Guide explains how to videoconference with the VCON MediaConnect 6000 system. The chapters emphasize a how-to approach, and include detailed instructions for participating in conferences and getting the most out of the system’s capabilities. This Guide is divided into four sections. T Section I, “MediaConnect 6000 at a Glance,” explains the basics of videoconferencing. T Section II, “Fine Tuning,” explains how to set up network and communication properties, and to tune the video and audio quality to suit your personal preferences. T Section III, “Beyond the Basics, ” explains how to use MediaConnect’s unique and powerful capabilities, such as Interactive Multicast and data sharing. T Section IV, “Setup and Diagnostics,” shows how to set up and connect MediaConnect 6000. It also includes chapters for testing and troubleshooting. The following chapter summary briefly describes this guide’s contents: Section I MediaConnect 6000 at a Glance Chapter 1 Welcome to MediaConnect 6000 Introduction to the MediaConnect 6000 and its components. Chapter 2 Getting Started Instructions for starting MediaConnect 6000, navigating within dialog boxes, and making calls with the Manual Dialer. Chapter 3 Videoconferencing Basics Instructions for answering calls; creating, editing and deleting Phone Book entries; and using Phone Book entries to start calls. VCON MediaConnect 6000 User’s Guide vii User’s Guide viii Section II Fine Tuning Chapter 4 Network Configuration Setting up MediaConnect 6000’s network configuration and various communication properties. Chapter 5 Video and Audio Adjustments Adjusting the video (monitors, cameras, display settings) and audio quality of videoconferences. Section III Beyond the Basics Chapter 6 Video over IP Summary of the H.323 Recommendation and description of an H.323 Video Over IP solution. Chapter 7 Multi-Party Conferencing with Interactive Multicast Instructions for chairing and participating in Interactive Multicast conferences. Chapter 8 Multi-Party Videoconferencing Through an MCU Instructions for participating in a multi-party videoconference through an H.320-based Multipoint Control Unit. Chapter 9 Media Xchange Manager™ (MXM) Endpoint Functions Description of exchange functions (such as call forwarding, call pickup, and gateway and MCU services) that are available if the MediaConnect 6000 is logged in to a VCON Media Exchange Manager (MXM) system. Chapter 10 Data and Application Sharing Procedures for transferring files, sharing and collaborating on other applications, and sharing a whiteboard. Chapter 11 Using VoiceFinder™ Instructions for using the optional VoiceFinder device that automatically focuses the camera on the person speaking. VCON MediaConnect 6000 User’s Guide User’s Guide Section IV Setup and Diagnostics Chapter 12 Setting Up MediaConnect 6000 Instructions, drawings and cautions describing how to connect MediaConnect 6000’s components and accessories. Chapter 13 Diagnostics Viewing connection status and running loopback tests on ISDN lines. Chapter 14 Troubleshooting Suggestions for solving possible issues. Appendixes Appendix A Upgrading to Version 2.1 Instructions for installing version 2.1 on a MediaConnect 6000 that runs on version 2.0. Appendix B Glossary Reference of videoconferencing terms. VCON Technical Support This User Guide and the MediaConnect Online Help were designed to help you use your VCON Group Videoconferencing system easily and to enjoy its many features. If a situation occurs that is not covered by the supplied documentation, please request help from our Technical Support channels. ³ To request technical support T Contact your local VCON distributor, and request assistance from its technical support department. -orSend an e-mail message fully describing the condition plus your system’s configuration to [email protected]. VCON MediaConnect 6000 User’s Guide ix Table of Contents TABLE OF CONTENTS Limited Warranty .............................................................................................iii Modifications ................................................................................................... iv Safety Notice.................................................................................................... iv For Users in Canada .......................................................................................... v Pour les utilisateurs au Canada ........................................................................ vi About This User’s Guide ................................................................................ vii VCON Technical Support ................................................................................ ix 1 Welcome to MediaConnect 6000 1.1 MediaConnect 6000 Models .................................................................1-1 1.2 MediaConnect 6000 Features ................................................................1-2 1.3 Monitor Configurations .........................................................................1-3 1.4 MediaConnect 6000 System Components ............................................1-4 Package Checklist..................................................................................1-4 MediaConnect 6000 System..................................................................1-5 VTOP Pan/Tilt/Zoom Camera Unit ......................................................1-6 Remote Control .....................................................................................1-6 Wireless Keyboard and Receiver ..........................................................1-7 Tabletop Microphone ............................................................................1-7 TV Monitor (only with MediaConnect 6000Pro)..................................1-8 Cart (only with MediaConnect 6000Pro) ..............................................1-8 Optional Accessories Supplied by VCON ............................................1-9 2 Getting Started 2.1 Starting MediaConnect 6000.................................................................2-1 2.2 The Remote Control ..............................................................................2-3 2.3 Navigating in MediaConnect 6000........................................................2-4 Moving Around the Menus and Dialog Boxes......................................2-4 Entering Data.........................................................................................2-5 Navigating with the Keyboard...............................................................2-5 2.4 Starting a Videoconference from the Manual Dialer ...........................2-6 Before Calling .......................................................................................2-6 Calling Through the Manual Dialer ......................................................2-6 Starting a Videoconference Call over IP (Network Connection)..........2-7 Starting a Videoconference Call over ISDN Lines ...............................2-8 3 Videoconferencing Basics 3.1 Answering a Call ...................................................................................3-1 Manually Answering Calls ....................................................................3-1 x VCON MediaConnect 6000 User’s Guide Table of Contents 3.2 3.3 3.4 3.5 Automatically Answering Calls............................................................ 3-2 Verifying Caller’s Identity.................................................................... 3-3 Creating Phone Book Entries................................................................ 3-4 LAN Entries .......................................................................................... 3-5 ISDN Entries......................................................................................... 3-6 Editing and Deleting Phone Book Entries ............................................ 3-7 Saving the Phone Book ........................................................................ 3-8 Replacing the Phone Book ................................................................... 3-9 Starting and Ending Videoconferences............................................... 3-10 Before Starting a Videoconference..................................................... 3-10 Starting Videoconferences from the Phone Book............................... 3-10 Starting Videoconferences from the ILS ............................................ 3-11 Starting Videoconferences from the Speed Dial list........................... 3-13 Starting Videoconferences by Redialing ............................................ 3-14 Verifying the Status of a Call ............................................................. 3-14 Ending Videoconferences ................................................................... 3-15 Exiting MediaConnect to Enter Windows .......................................... 3-16 Shutting Down MediaConnect............................................................ 3-17 4 Network Configuration 4.1 Communication and Network Configuration ...................................... 4-1 Local Telephony Information ............................................................... 4-3 ISDN Switch Type................................................................................ 4-4 System’s ISDN Numbers...................................................................... 4-4 LAN Connection and Registration ....................................................... 4-6 H.323 Gatekeeper Registration............................................................. 4-7 ILS Registration .................................................................................... 4-8 4.2 Tuning H.323 ........................................................................................ 4-9 QoS Settings ....................................................................................... 4-11 5 Video and Audio Adjustments 5.1 Adjusting the Video .............................................................................. 5-1 Monitor Configurations ........................................................................ 5-1 Camera Configurations ......................................................................... 5-4 Display Configurations ....................................................................... 5-10 More Video Options ........................................................................... 5-15 5.2 Adjusting the Audio............................................................................ 5-17 Adjusting the Volume ......................................................................... 5-17 Choosing a Microphone...................................................................... 5-20 Setting Mixing Options....................................................................... 5-21 Setting Audio Options for Special Environments............................... 5-22 Setting IP Audio Mode ....................................................................... 5-23 VCON MediaConnect 6000 User’s Guide xi Table of Contents 6 Video over IP 6.1 H.323 Recommendation ........................................................................6-1 Equipment .............................................................................................6-1 Services .................................................................................................6-1 Packet Based..........................................................................................6-2 6.2 Conferencing Systems ...........................................................................6-3 6.3 Multipoint Conference Units (MCUs) ..................................................6-5 6.4 Gatekeepers ...........................................................................................6-6 6.5 Gateways ...............................................................................................6-7 6.6 VCON Media Xchange Manager™ ......................................................6-8 7 Multi-Party Conferencing with Interactive Multicast 7.1 Setting Up an Interactive Multicast Conference ...................................7-2 Session Properties..................................................................................7-3 Answer Properties .................................................................................7-4 Multicast Properties...............................................................................7-5 Third-party Viewer Properties...............................................................7-6 7.2 Chairing an Interactive Multicast ..........................................................7-7 Participant Wants to Speak....................................................................7-9 Receiving Calls During an Interactive Multicast ................................7-12 Ending the Interactive Multicast ......................................................... 7-14 7.3 Participant in an Interactive Multicast.................................................7-15 Entering an Interactive Multicast ........................................................ 7-15 Participating in an Interactive Multicast.............................................. 7-16 Requesting Audio ................................................................................7-18 Sending a Message to the Chair .......................................................... 7-20 8 Multi-Party Videoconferencing Through an MCU 8.1 Joining an H.320 MCU Videoconference .............................................8-1 8.2 Managing the MCU Videoconference...................................................8-2 Multi-party Management in MediaConnect 6000 .................................8-3 Participant Options ................................................................................8-4 Chair Control .........................................................................................8-5 Managing the MCU Session from the VGA Monitor ...........................8-8 9 Media Xchange Manager™ (MXM) Endpoint Functions 9.1 Registering to the MXM........................................................................9-1 9.2 Calling Other Registered Users .............................................................9-3 xii VCON MediaConnect 6000 User’s Guide Table of Contents 9.3 Call Exchange Services ........................................................................ 9-4 Call Forward ......................................................................................... 9-4 Call Pickup............................................................................................ 9-5 9.4 Starting a Call Through a Gateway....................................................... 9-7 9.5 Connecting to an MCU Videoconference............................................. 9-8 10 Data and Application Sharing 10.1 Internal Data and Application Sharing ............................................... 10-2 Accessing Internal Data Sharing......................................................... 10-2 Customizing the Data Sharing Toolbar .............................................. 10-3 Opening the Whiteboard ..................................................................... 10-4 Returning to TV Mode........................................................................ 10-4 Opening a Data Connection ................................................................ 10-5 Transferring Files................................................................................ 10-6 Receiving Files ................................................................................... 10-8 Sharing Applications........................................................................... 10-9 Collaborating on Applications .......................................................... 10-10 10.2 External Data and Application Sharing ............................................ 10-11 10.3 Data Mode and MCU Videoconferences.......................................... 10-18 11 Using VoiceFinder™ 11.1 Activating VoiceFinder....................................................................... 11-2 12 Setting Up MediaConnect 6000 12.1 Before Setting Up ............................................................................... 12-1 12.2 Setting Up the Components ................................................................ 12-1 Setting up the System Computer ........................................................ 12-2 Connecting the TV Monitor................................................................ 12-3 Connecting the VTOP PTZ Camera .................................................. 12-4 Connecting the Tabletop Microphone ................................................ 12-6 Connecting ISDN Lines ..................................................................... 12-7 Connecting the LAN ........................................................................... 12-8 Connecting the Wireless Keyboard .................................................... 12-8 Connecting Two TV Monitors (Dual Monitor Mode) .................... 12-10 Connecting a VGA Monitor for Internal Data Sharing .................. 12-12 Connecting an External PC/Laptop ................................................ 12-13 Connecting a VCR for Playback to the Videoconference ................ 12-14 Connecting a VCR for Recording the Videoconference................... 12-15 Connecting a Document Camera ...................................................... 12-16 Connecting Optional Multiple PTZ Cameras ................................... 12-17 Connecting the MediaConnect System to the Power Supply ........... 12-18 Testing MediaConnect 6000 ............................................................. 12-18 VCON MediaConnect 6000 User’s Guide xiii Table of Contents 13 Diagnostics 13.1 Checking Status ................................................................................... 13-1 Not in Conversation............................................................................. 13-2 LAN Call Status .................................................................................. 13-3 ISDN Call Status ................................................................................. 13-4 13.2 Loopback Test ..................................................................................... 13-6 14 Troubleshooting 14.1 System or Equipment Failure .............................................................. 14-2 14.2 Network or Communications Failure .................................................. 14-4 ISDN Interface Failures ...................................................................... 14-5 LAN Interface Failures ....................................................................... 14-6 14.3 Peripheral Failure ................................................................................14-7 A Upgrading to Version 2.1 A.1 Installing the Upgrade .......................................................................... A-1 A.2 Changing MediaConnect 6000’s Interface Language .......................... A-2 B Glossary xiv VCON MediaConnect 6000 User’s Guide MediaConnect 6000 at a Glance Section I 1 WELCOME TO MEDIACONNECT 6000 Welcome to VCON’s MediaConnect 6000 series – high quality, TV-based videoconferencing and collaboration system. The MediaConnect 6000 system is friendly, yet sophisticated, with high video and audio quality and powerful videoconferencing capabilities. 1.1 MediaConnect 6000 Models The MediaConnect 6000 series includes two product configurations: MediaConnect 6000 LAN and ISDN compact TV-based Videoconferencing System MediaConnect 6000Pro LAN and ISDN complete Rollabout Videoconferencing system, including a large TV monitor and a specially designed cart. The products are available in the following models, supporting different communication interfaces and bandwidths: Model 1 Provides a single ISDN Basic Rate Interface (BRI) connection at 128 Kbps and a LAN connection for up to 1.5 Mbps. Model 3 Provides three ISDN BRI up to 384 Kbps, LAN connection up to 1.5 Mbps, and support for VCR playback and recording. MediaConnect 6000 and 6000 Pro models meet technical recommendations prescribed in the H.323 and H.320 ITU-T standards for networking. T H.323 is the worldwide accepted standard for transmitting video, audio and data across local-area and wide-area networks (LANs and WANs) using the Internet Protocol (IP). T H.320 is the worldwide accepted standard for transmitting video, audio and data over WANs, including narrow-band Integrated Subscriber Digital Networks (ISDN). VCON MediaConnect 6000 User’s Guide 1-1 Chapter 1 Welcome to MediaConnect 6000 1.2 MediaConnect 6000 Features MediaConnect 6000 systems provide several distinctive attributes and features which make them ideal solutions for group videoconferencing environments. Version 2.1 provides the following enhancements and abilities: T Superior video and audio quality over IP and ISDN Videoconferences may be transmitted over IP at a bandwidth up to 1.5 Mbps. T Media Xchange Management™ Support VCON’s Media Exchange Manager™ (MXM) provides centralized management of an organization’s videoconferencing network. If MediaConnect 6000 logs into an MXM server, it receives gatekeeper services, bandwidth management, and telephony functions, such as call forwarding, call pickup and IP-to-ISDN connection through a gateway. T Data and Application Sharing All parties can see and work together on the same program, and transfer files to each other. Internal data sharing requires the connection of a VGA monitor, in addition to the main TV monitor, to the MediaConnect 6000. External data sharing requires the additional connection of a second computer to the MediaConnect 6000. T Quality of Service (QoS) VCON’s PacketAssist™ Architecture preserves optimum quality of your videoconference according to available bandwidth and network traffic. MediaConnect 6000 applies mechanisms such as IP Precedence to prioritize the video, audio and control bits, and DiffServ to transfer packets according to the MediaConnect 6000’s specific needs. T Interactive Multicast Using VCON’s Interactive Multicast, all parties in the videoconference see and hear the same video, audio, and data sharing. Control over these streams, as a whole or separately, may be switched between the conference manager (Chair), and the other parties (Participants). The result is greater centralized control during a multipoint conference over IP, combined with interaction among all parties. T H.323 and H.320 Multipoint Videoconferencing In multipoint videoconferencing through a Multipoint Control Unit (MCU), the parties may see and switch among the video of several participants, through functions such as Continuous Presence and Voice-Activated Switching. 1-2 VCON MediaConnect 6000 User’s Guide Chapter 1 Welcome to MediaConnect 6000 T Far End Camera Control (FECC) If you permit, the remote party may control the positioning of your camera. T ILS Support MediaConnect 6000 users may register with Internet Location Servers (ILS) which provide lists of other registered videoconferencing users who are online and who may be called. 1.3 Monitor Configurations The MediaConnect 6000 systems may operate in configurations comprising of one to three monitors: Single Monitor, External Data Local and remote video are displayed on the single TV monitor. Data and application sharing and collaboration are available when an optional External PC/laptop is connected. Dual Monitor, Internal Data Local and remote video are displayed on the TV monitor. Data and application sharing and collaboration are available on the VGA monitor through an Internal configuration. Dual Monitor, External Data Remote video is displayed on one TV monitor, which also has audio capabilities. Local video is displayed on a second TV monitor or on a Smart VGA. Data sharing and workgroup collaboration are available through an External PC/laptop. (Supported in Model 3; not in Model 1) Triple Monitor, Internal Data Remote video is displayed on one TV monitor. Local video is displayed on a second TV monitor. Data sharing and workgroup collaboration are available on a VGA monitor through an Internal Data configuration. (Supported in Model 3; not in Model 1) VCON MediaConnect 6000 User’s Guide 1-3 Chapter 1 Welcome to MediaConnect 6000 1.4 MediaConnect 6000 System Components All the components required for connecting and installing the MediaConnect 6000 are supplied, according to the purchased model. In addition, optional accessories are available for enhancing the abilities of the standard system (see “Optional Accessories Supplied by VCON” later in this section). The software is preinstalled. Package Checklist Before setting up MediaConnect 6000 (see Chapter 11 for setup instructions), carefully unpack the MediaConnect packages. As you unpack the packages for the first time, check that the listed items are included, in accordance with the supplied product. If anything is missing or damaged, contact your local VCON distributor as soon as possible. MediaConnect 6000 Systems, Models and Components MediaConnect 6000 Models Component 1 MediaConnect 6000 Pro Models 3 1 3 Multimedia Computer     VTOP camera unit     Wireless keyboard     Remote Control     Microphone     Rollabout cart — —   TV monitor — —   ISDN 128 Kbps (1-BRI)     ISDN up to 384 Kbps (3-BRI) —  —  1-4 VCON MediaConnect 6000 User’s Guide Chapter 1 Welcome to MediaConnect 6000 MediaConnect 6000 Models Component 1 MediaConnect 6000 Pro Models 3 1 3 Support for LAN (IP) up to 1.5 Mbps     Communication cable (ISDN/LAN)  (2)  (4)  (2)  (4) Card -to-TV composite cable     Card -to-TV S-Video cable  —  — Serial DTE (Lap Link) cable     MediaConnect 6000 Setup CD-ROM     MediaConnect 6000 System The MediaConnect 6000’s system computer contains the videoconferencing card, software for operating the videoconferencing system, and various connectors located on the rear panel for connecting the other components and accessories. MediaConnect Multimedia Computer for Models 1 and 3 In conjunction with technological developments and VCON’s objective to provide a state-of-the-art system, the computer model is subject to change. Your computer may look different than the one shown above. VCON MediaConnect 6000 User’s Guide 1-5 Chapter 1 Welcome to MediaConnect 6000 VTOP Pan/Tilt/Zoom Camera Unit The VTOP camera is either NTSC or PAL and includes a receiver for infrared signals from the hand-held remote control. The camera is controlled by the remote control through the system software. You can pan, tilt and zoom the camera in a wide range of directions during videoconferences. VTOP Camera Unit Remote Control The hand-held remote control provides quick and easy access to all functions. The most frequently-used functions are accessed by pressing the buttons located on the top of the remote control. Less-frequently used buttons, such as the Menu button and the SoftKeys, are shielded by a sliding cover. Infrared signals are sent out from the bulb at the top of the remote control and are picked up by the receiver on the VTOP camera unit. For more details about the remote control buttons, see “The Remote Control” on page 2-3. Remote Control 1-6 VCON MediaConnect 6000 User’s Guide Chapter 1 Welcome to MediaConnect 6000 Wireless Keyboard and Receiver The infrared wireless keyboard is an optional input device, which is useful if you are sharing data. The keyboard sends signals to the receiver, which must be located close to or on the TV monitor. Wireless Keyboard When you use the wireless keyboard, direct it to the keyboard receiver in a straight line from a distance of up to 6 meters. Keyboard Receiver Tabletop Microphone The supplied tabletop microphone is a high-performance omnidirectional audio device. It has a working range covering approximately 6 meters (20 feet) at an area greater than 270°. The microphone transfers the full range of speaker audio. VCON MediaConnect 6000 User’s Guide 1-7 Chapter 1 Welcome to MediaConnect 6000 TV Monitor (only with MediaConnect 6000Pro) The MediaConnect 6000Pro includes a 29-inch TV monitor, either NTSC or PAL. Cart (only with MediaConnect 6000Pro) The MediaConnect 6000Pro includes an elegant mobile wooden cart that is specially designed to house the system components. The TV monitor sits on top of the cart, and two shelves are provided for the computer and other accessories. MediaConnect 6000Pro Rollabout System on a Cart 1-8 VCON MediaConnect 6000 User’s Guide Chapter 1 Welcome to MediaConnect 6000 Optional Accessories Supplied by VCON The following optional accessories can be connected to the MediaConnect 6000 system: VoiceFinder Tracks the voices of participants as they speak and focuses the VTOP camera on the current speaker. It also has a built-in microphone. VoiceFinder Installed on VTOP Camera Unit Document camera A document camera shows a placed document on the monitor to both the local and remote users. Second PTZ camera For extended controllable video capabilities. Second TV monitor For viewing remote video and local video in separate TV monitors. VGA monitor For data and application sharing. Also enables network logon. VCON MediaConnect 6000 User’s Guide 1-9 2 GETTING STARTED This chapter explains how to operate MediaConnect 6000 and make a call. It includes the following sections: T Starting MediaConnect 6000 T The Remote Control T Navigating in MediaConnect 6000 T Starting a Videoconference from the Manual Dialer. 2.1 Starting MediaConnect 6000 Verify that the system and accessories are connected properly before starting up the system. See Chapter 12, “Setting Up MediaConnect 6000” for details. ³ To start up the MediaConnect 6000 system 1. Turn on the TV and all other connected accessories. 2. Press the Power button on the MediaConnect system. Power button The startup process may take about two minutes. Microsoft Windows starts, followed by the MediaConnect application. Wait until the Guide Screen appears on top of the live video. If the Guide Screen does not appear after 2 minutes from the time you started the system, see Chapter 13, “Troubleshooting”. As a default setting, MediaConnect 6000 displays the Guide Screen while the system is not in a call. To disable/enable this feature, see “Display Configurations” on page 5-10. VCON MediaConnect 6000 User’s Guide 2-1 Chapter 2 Getting Started MediaConnect 6000 Guide Screen 2-2 VCON MediaConnect 6000 User’s Guide Chapter 2 Getting Started 2.2 The Remote Control Use the remote control to manage MediaConnect 6000. Operate the remote control within six meters of the receiver in the VTOP camera unit. Open Phone Book/ Start call Disconnect call View status Close dialog box Display control Picture in picture (PIP) Arrow buttons Checkbox button Zoom out Lower volume Access Multicast / Multipoint control Activate VoiceFinder Zoom in Raise volume Mute audio Select camera Display Main menu Soft keys Number pad On-screen Help Speed dial Select preset position Send still image Set a preset position Request still image Mute video VCON MediaConnect 6000 User’s Guide 2-3 Chapter 2 Getting Started 2.3 Navigating in MediaConnect 6000 Whether making videoconference calls or setting configurations, you use the supplied remote control and occasionally, a keyboard (when a VGA monitor is connected), to navigate and enter information. Moving Around the Menus and Dialog Boxes To perform various functions, you must access the system’s menus and dialog boxes. Many dialog boxes are divided into tabs (groups of related options and configuration properties). This section explains how to navigate among the menus, dialog boxes and tabs, and how to select items. ³ To navigate using the remote control Press the arrow buttons. T To move along tabs or items in dialog boxes, press the up and down arrows. T To enter a tab or an item inside a dialog box, press the right arrow. T To exit a tab, press the left arrow. Tabs Items Tabs of a Dialog Box ³ To select an option 1. Navigate to the menu or dialog box item. 2. 2-4 Press the Checkbox button, located in the middle of the arrow buttons. To deselect an option, press the Checkbox button again. VCON MediaConnect 6000 User’s Guide Chapter 2 Getting Started ³ To close a dialog box To apply changes and close the dialog box, press . -orTo close a dialog box without applying changes, press . Entering Data Some dialog boxes contain text boxes for entering data. ³ To enter data in a text box 1. Enter numbers or letters using either the number pad on the remote control or the keyboard (if the system has a VGA monitor). Press the appropriate remote control key repeatedly until the character you want appears. If you make a mistake, press . ³ To enter consecutive characters belonging to the same key T Wait for the blue insertion point to change to gray before entering the next character. For example, to enter the word HOME: Press 4 twice; H appears. Press 6 three times; O appears. Wait until the insertion point changes from blue to gray, then press 6 again; M appears. Press 3 twice; E appears. Navigating with the Keyboard The keyboard can be used instead of the remote control for navigation, option selection and data entry. T To navigate up, down, left and right, press the keyboard arrow keys. T To move to the next box or option, press . T To apply changes and close the dialog box, press . T To close a dialog box without applying changes, press . T To select options or entries, press . VCON MediaConnect 6000 User’s Guide 2-5 Chapter 2 Getting Started 2.4 Starting a Videoconference from the Manual Dialer Numbers dialed in the Manual Dialer are not stored in the Phone Book. It is more efficient to store frequently repeated destinations in the Phone Book. See “Creating Phone Book Entries” on page 3-4. Before Calling Before you start a videoconference, you can mute the microphone to ensure that the other side does not overhear a local discussion before you notice that the connection is made. See “Adjusting the Volume” on page 5-17. Calling Through the Manual Dialer To open the Manual Dialer, press any number button when the screen is clear of dialog boxes. ³ To dial through the Manual Dialer 1. To dial a number, press the buttons on the Number Pad. The Manual Dialer dialog box appears, with the previously-used tab (LAN or ISDN ) open. The numbers that you press appear in the box of this tab. Press the left arrow to enter the tabs and then press the up or down arrow Manual Dialing 2-6 2. If you want to dial through a connection (ISDN or LAN) other than the one automatically opened, press the left arrow to enter the tabs and then press the up or down arrow. 3. To make a LAN call, see “Starting a Videoconference Call over IP (Network Connection)” on page 2-7. To make an ISDN call, see “Starting a Videoconference Call over ISDN Lines” on page 2-8. VCON MediaConnect 6000 User’s Guide Chapter 2 Getting Started Starting a Videoconference Call over IP (Network Connection) To dial the remote party through a LAN connection, open the LAN tab. LAN tab Enter an IP address, DNS name, or User Number Press the right arrow button to select the maximum bandwidth Manual Dialer Dialog Box – LAN Tab ³ To dial through the LAN connection 1. Enter the IP Address, DNS name or User Number of the party. IP Address DNS Name User Number 2. Example: 123.123.123.123 Example: john.bestcorp.com Example: 102 Navigate to the Bandwidth value and press the right arrow button until the maximum bandwidth that you want for this call appears. 3. Press to dial the number. VCON MediaConnect 6000 User’s Guide 2-7 Chapter 2 Getting Started Starting a Videoconference Call over ISDN Lines To dial the remote party through ISDN, open the ISDN tab. ³ To dial ISDN numbers 1. Enter the ISDN numbers. 2. Select appropriate dialing options (if required). Bonding Restricted 3. Select if the remote system supports Bonding (see the glossary entry for Bonding in Appendix C for more information about when it is advantageous to use it). Select if the new entry has access over a Restricted Network (56 Kbps, applicable in some areas of the USA and Japan). Press to dial the number. Dialing options ISDN tab Enter ISDN numbers Select if your system is connected to a 56 kbps network (USA, Japan) Manual Dialing Through ISDN Lines (3 BRI Installed) 2-8 VCON MediaConnect 6000 User’s Guide Chapter 2 Getting Started Enter ISDN number Bonding selected Press the right arrow button to select the maximum bandwidth Manual Dialing Through ISDN Lines with Bonding Bandwidth Press the right arrow key until the maximum bandwidth that you want for calls with Bonding appears. VCON MediaConnect 6000 User’s Guide 2-9 3 VIDEOCONFERENCING BASICS This chapter provides instructions on videoconferencing with MediaConnect 6000. It includes the following operations: T Answering a call T Making and managing Phone Book entries T Starting a call from the Phone Book, the Speed Dial, and Redial buttons T Exiting MediaConnect. 3.1 Answering a Call You can answer an incoming call either manually or automatically. Manually Answering Calls When there is an incoming call, MediaConnect rings. A message appears, asking if you want to accept the call. Accept Call Message Accept Call Message (when a dialog box is currently open) ³ To answer the call 1. Press to accept the call. MediaConnect makes the connection. The icon on the bottom of the TV screen indicates connection status. While the line is connecting, the icon fills in with blue; when the connection is complete, the icon is entirely blue. VCON MediaConnect 6000 User’s Guide 3-1 Chapter 3 Videoconferencing Basics Automatically Answering Calls You can set MediaConnect 6000 to automatically answer all incoming calls. ³ To set Auto Answer 1. Press . The Main Menu opens. Select General. Select General. Accessing General Properties 2. In the General dialog box, select Auto Answer. 3. Press to apply changes and close the dialog box. Select Auto Answer. General Dialog Box 3-2 VCON MediaConnect 6000 User’s Guide Chapter 3 Videoconferencing Basics Verifying Caller’s Identity If MediaConnect can identify the caller, then the station name or number of the caller is written on the Answer Call message. Answer Call Message with Known Caller You can also verify the caller’s identity after the videoconference begins, whether or not MediaConnect recognized the caller before the connection was made. ³ To verify the identity of the remote party Press . The Status dialog box opens. Remote ID indicates the station name of the caller on every Status dialog box, whether the call is LAN or ISDN. Status Dialog Box during a LAN Conversation For more information about the Status dialog box, see “Checking Status” on page 13-1. VCON MediaConnect 6000 User’s Guide 3-3 Chapter 3 Videoconferencing Basics 3.2 Creating Phone Book Entries It is more efficient to store frequently repeated destinations in the Phone Book. ³ To create a new Phone Book entry 1. Press . The Phone Book opens. Phone Book 2. 3-4 Press the red NEW SoftKey. The New Entry dialog box opens (see page 3-5 for new LAN entries and page 3-7 for new ISDN entries). 3. Open the tab of the connection type to use when dialing this entry (LAN or ISDN). Every Phone Book entry is for one type of connection. If you have a contact with multiple connections, create different Phone Book entries for each type (an entry for the contact’s ISDN numbers, another entry for the contact’s LAN IP address, and so on). 4. To create a LAN entry, see “LAN Entries” on page 3-5. To create an ISDN entry, see “ISDN Entries” on page 3-6. VCON MediaConnect 6000 User’s Guide Chapter 3 Videoconferencing Basics LAN Entries ³ To add a new Phone Book entry with a LAN connection 1. Open the LAN tab of the New Entry dialog box. 2. Enter the Name of this entry. 3. Enter the entry’s IP Address, DNS Name, or User Number (see “Gatekeepers” on page 6-6 for information on User Numbers). IP Address DNS Name User Number Example: 212.120.201.96 Example: john.bestcorp.com Example: 102 The DNS name is case-sensitive. For example, if the host name of the station you want to call is HEAD_OFFICE, enter it in all caps, including the underscore: HEAD_OFFICE.vcon.com 4. Navigate to Bandwidth. Press the right arrow key until the value you want for the maximum bandwidth appears. 5. Select Speed Dial if you want this entry to appear in the Speed Dial list, with the shown entry number. For example, Head Office will be number 5 on the Speed Dial list. 6. Press to add the entry and close the dialog box. LAN tab Enter a name Enter an IP address, DNS name, or User Number Press the right arrow button to select the maximum bandwidth Select to place entry in Speed Dial list. New LAN Entry VCON MediaConnect 6000 User’s Guide 3-5 Chapter 3 Videoconferencing Basics ISDN Entries ³ To add a new Phone Book entry with an ISDN line 1. Open the ISDN tab of the New Entry dialog box. 2. Enter the name of this entry. 3. Enter the ISDN numbers of the new entry. To delete a mistake one number at a time, press on the remote control or on the keyboard. 4. Select appropriate dialing options: BONDING Restricted Bandwidth Speed Dial 5. 3-6 Select if the new entry has support for Bonding. (See the glossary entry for Bonding in Appendix C for more information.) Select if the new entry has access over a Restricted Network (56 Kbps, applicable in some areas of the USA and Japan). Select a maximum Bandwidth for a Bonding call. Press the right arrow until the value that you want appears. Select if you want this entry to appear in the Speed Dial list, with the shown entry number. For example, Head Office will be number 4 on the Speed Dial list. See “Starting Videoconferences from the Speed Dial list” on page 3-13. Press to add the entry and close the dialog box. VCON MediaConnect 6000 User’s Guide Chapter 3 Videoconferencing Basics ISDN tab Enter a name Enter ISDN Numbers Select dialing options Select to place entry in Speed Dial list. New ISDN Entry (3 BRI Installed) Bonding selected Press the right arrow button to select the maximum bandwidth New ISDN Entry with Bonding Selected Editing and Deleting Phone Book Entries ³ To edit an entry 1. Navigate to a Phone Book entry. Press the green EDIT SoftKey. The Edit dialog box of the selected entry opens. It looks like the New dialog box and contains the information entered earlier. 2. Change data appropriately. Press to erase the character to the left. 3. Press to apply the changes and close the dialog box. VCON MediaConnect 6000 User’s Guide 3-7 Chapter 3 Videoconferencing Basics ³ To delete an entry 1. Navigate to the Phone Book entry. Press the blue DELETE SoftKey. A message appears to confirm the deletion. Delete Entry Confirmation 2. Press to delete the entry and close the dialog box. Saving the Phone Book There are various reasons for saving a backup of the Phone Book onto a diskette, such as to restore the Phone Book after a software upgrade or to share the entries with other systems. ³ To back up the Phone Book 1. Press . The Main Menu opens. Select General. Main Menu 2. Select General. The General dialog box opens. 3. Insert an empty diskette into the diskette drive of the system. Make sure the diskette is write-enabled (the square hole is closed). 4. 3-8 Press the red SAVE PBK SoftKey. MediaConnect copies the Phone Book to the diskette. VCON MediaConnect 6000 User’s Guide Chapter 3 Videoconferencing Basics Press the red SoftKey to copy the Phone Book to a diskette. Press the green SoftKey to replace the current Phone Book with one from a diskette. General Dialog Box and Phone Book Menu Replacing the Phone Book You can replace an empty or outdated Phone Book with one previously saved to a diskette. ³ To replace a Phone Book 1. Press . The Main Menu opens. 2. Select General. The General dialog box opens. 3. Insert the diskette with the saved Phone Book into the drive. 4. 5. Press the green LOAD PBK SoftKey. A message appears, asking if you want to overwrite the current Phone Book. Press . MediaConnect replaces the current Phone Book with the Phone Book on the diskette. VCON MediaConnect 6000 User’s Guide 3-9 Chapter 3 Videoconferencing Basics 3.3 Starting and Ending Videoconferences You can start a videoconference either from the Manual Dialer dialog box as described in “Calling Through the Manual Dialer” on page 2-6, or by using one of the following methods: • • • • Starting Videoconferences from the Phone Book Starting Videoconferences from the ILS Starting Videoconferences from the Speed Dial list Starting Videoconferences by Redialing. Before Starting a Videoconference Before you start a videoconference, you can mute the microphone to ensure that the other side does not overhear a local discussion before you notice that the connection is made. ³ To mute the microphone T Press Mute . An animated picture on the bottom of the screen indicates that the microphone is muted. To restore the microphone, press Mute again. Starting Videoconferences from the Phone Book Phone Book entries makes dialing easier and more efficient. From the Phone Book, you can dial without entering the address or phone numbers again. ³ To dial from the Phone Book 1. Press . The Phone Book opens. 2. Navigate to the alphabetical tab that contains the entry you want to dial, or press the alphanumeric key of the first letter of the entry. Press the right arrow button to open the tab. 3. Navigate to the entry that you want to dial. The entry shows the following information: Name ISDN, LAN Bandwidth 3-10 The name of the videoconferencing contact. The type of line that is used when you dial this entry. Each Phone Book entry has dialing information for only one type. The bandwidth at the bottom of the dialog box shows the maximum bandwidth setting for the selected entry. VCON MediaConnect 6000 User’s Guide Chapter 3 Videoconferencing Basics 4. Press . MediaConnect dials the number. If you press instead of , the Phone Book closes without dialing the number. Navigate to a letter tab Select a name and press to start a videoconference Phone Book Entries in a Phone Book Alphabetical Tab Starting Videoconferences from the ILS If your system is registered with an Internet Location Server, or ILS (see “ILS Registration” on page 4-8), you can start conferences with other videoconferencing users who are online and registered with the same ILS. You can browse through the ILS’s list of users to find a specific party to call. ³ To open the ILS directory list when you press 1. Press . Select General to open the General dialog box. 2. Select opens ILS. VCON MediaConnect 6000 User’s Guide 3-11 Chapter 3 Videoconferencing Basics Select ILS. Setting the Button to Open the ILS List 3. Press to apply the change. From now on (until you change it again), pressing opens the ILS list. ³ To dial from the ILS 1. Press . The ILS directory list appears. or, if opens the system’s Phone Book Press . In the Phone Book screen, press the green ILS Softkey. The ILS directory list appears. 2. Select the party you want to call, scrolling up and down if necessary. Pressing the red Show All and green Show Avail Softkey switches between a list of all currently online users or only those users who are not in conversation (available), respectively. 3-12 VCON MediaConnect 6000 User’s Guide Chapter 3 Videoconferencing Basics ³ To update the ILS list 1. Press the blue UPDATE SoftKey. The ILS list updates itself immediately. Show all online users in the ILS Show only available users in the ILS Update the list of online users ILS Directory List Starting Videoconferences from the Speed Dial list Dialing out from the Speed Dial is faster than from the Phone Book. You don’t have to search through tabs and various entries, because there are only nine entries in the Speed Dial, and they are all in one dialog box. Also, you can dial a Speed Dial entry simply by pressing its number instead of navigating within the dialog box. ³ To add an entry to the Speed Dial T In the New Entry or Edit Entry dialog boxes, select Speed Dial. Speed Dial Selected VCON MediaConnect 6000 User’s Guide 3-13 Chapter 3 Videoconferencing Basics ³ To dial a number from the Speed Dial 1. When the screen is clear of dialog boxes, press (the # key on the remote control). The Speed Dial list appears. Speed Dial List 2. Press the number of the Speed Dial entry that you want to dial. The selected entry is dialed. You don’t have to press . Starting Videoconferences by Redialing MediaConnect provides shortcuts for redialing the last dialed number. Redial shortcuts are available: T From the Speed Dial screen, press <0> (zero). T From the Manual Dialer screen, press the red REDIAL SoftKey. Verifying the Status of a Call During an active videoconference you can check the status of the call to see the identification of the remote party, the bandwidth of the call, the ISDN lines connected in the call, the current compression modes, etc. ³ To check the status of the current call T 3-14 Press . The Status dialog box appears. See “Status” in Chapter 12 for more information. VCON MediaConnect 6000 User’s Guide Chapter 3 Videoconferencing Basics Ending Videoconferences ³ To end a call 1. Close any open dialog boxes. 2. Press . A message appears, asking for confirmation. Hang Up Confirmation Message 3. Press again or . The videoconference is terminated. VCON MediaConnect 6000 User’s Guide 3-15 Chapter 3 Videoconferencing Basics 3.4 Exiting MediaConnect to Enter Windows MediaConnect 6000 operates with a videoconferencing interface. However, sometimes you may want to exit and work in the Microsoft Windows environment. For example, you may need to change the computer’s network configuration, or install other applications. For clearer viewing quality in the Windows environment, connect a VGA monitor to the system. See Chapter 11 for connection details. In addition, data sharing mode is only available in systems that include a VGA monitor. For information about data sharing mode, see Chapter 9. ³ To work in Windows 1. Press . The Main Menu opens. 2. Navigate to General and press