Hawm Troubleshooting Diagram

Transcript

Title HAWM Troubleshooting Diagram Revision History HAWM Troubleshooting Diagram Contact Support HAWM Issues 1. For HAWM that starts with Serial Number of G012 For HAWM that starts with Serial Number of T072 Title HAWM Troubleshooting Diagram 1. For HAWM that starts with Serial Number of G012 Back Home For HAWM with S/N of G012…. Power Problem HAWM, SMART Board and Projector Assembly Best Practices Motion Issues with HAWM Revision History Contact Support Title HAWM Troubleshooting Diagram Revision History 1.1 Power Problem Back Home Power Problem HAWM does not respond when one tries to move it up or down using Controls Verify that the HAWM power is plugged into a known working power outlet using a know working Power Supply. One of the Fuses might have blown. There are two different fuses in the HAWM. The first one is located under the main power plug-in. The second one is located inside the HAWM Is the issue resolved? Yes Issue Resolved No Ensure that the Voltage Selection Switch on the HAWM is set according to the Voltage of Your Country (115V AC or 230V AC). Ensure that the main Power Switch beside the Voltage Selection switch is in the ON Position Is the Issue Resolved? Yes Issue Resolved No This unit is likely defective. Contact your reseller to discuss upgrade/replacement options. Contact Support Title HAWM Troubleshooting Diagram 1.2 HAWM, SMART Board and Projector Assembly Best Practices Revision History Contact Support Back Home HAWM, SMART Board and Projector Assembly Best Practices Note: Integration and Cabling Guide Linked Here Floor Stands and Wall Mounts See the support Page Linked Here Will this HAWM be mounted to a Floor Stand or on a Wall? Floor Stand Assembly Sequence should be as follows: 1. Assemble the Cart First 2. Followed by the HAWM 3. Projector Setup and Mounting 4. Finally the SMART Board Wall You will need to figure out what materials you will need for mounting the HAWM to the type of wall you have. How do I assemble the FS-UX Legs? See Attached Installation Guide Make Note that the Front Legs have a circular feature along the front edge Follow the Link to install your Floor Stand Follow the Link to install your HAWM The type of wall you have (solid brick or studded) will determine the type of wall anchor screws you will need to use Title HAWM Troubleshooting Diagram Revision History Contact Support 1.3. Motion Issues with HAWM Back Home Motion Issues with HAWM Follow this link for instructions on removing the HAWM from its mount Examine the HAWM to see if there might be any obstruction that may be causing motion issues Issue Resolved? No This unit is likely defective. Contact your reseller to discuss upgrade/replacement options. Yes Issue Resolved Title HAWM Troubleshooting Diagram Revision History 1.3.1. Removing HAWM From the Mount Contact Support Back Home Removing the HAWM From the Mount How is your HAWM Mounted? On a Mobile Floor Stand Wall Mounted 1. Disconnect Power to the HAWM 1. Disconnect power to the HAWM 2. Remove your SMART Board and Projector from the HAWM 2. Remove your SMART Board and Projector from the HAWM 3. Remove the 7 screws from the bottom of the HAWM using a 3mm Allen Key 3. Remove the 7 screws from the bottom of the HAWM using a 3mm Allen Key 4. The bottom Cover should come off now Note: If the 3mm Allen Key strips the socket head of the screw it is also possible to use a drill to remove these screws 4. The bottom Cover should now come off 5. Reach up inside the HAWM to access the mounting screws (3 of them). Use a 3mm Allen Key to remove the screws 5. Reach up inside the HAWM to access the mounting screws (3 of them). Use a Stubby Philips Screwdriver to remove the screws 6. Lift up and remove your HAWM from the Mobile Floor Stand. 6. Lift up and remove your HAWM from the Mobile Floor Stand. Go back to the previous Troubleshooting Diagram Title HAWM Troubleshooting Diagram Revision History 2. For HAWM that starts with Serial Number of T072 Back Home For HAWM that starts with Serial Number of T072 Power Problem HAWM, SMART Board and Projector Assembly Best Practices Motion Issues with HAWM Contact Support Title HAWM Troubleshooting Diagram Revision History Contact Support 2.1. Power Problem Back Home Power Problem Reset the Power or Provide power to the HAWM by connecting it to a known working Power Outlet with the Power Cable Provided in the case it is not powering on Is the Green LED Light Illuminated? Check the IEC Fuse at the AC Power Plug-In. Is the Fuse intact? No Issue Resolved Yes A continuity test will be required to find out. Yes Unplug Power and then replace the Fuse with a replacement. Make sure it is rated at 5 Amps 250 Volts No Does this Resolve the issue? This unit is likely defective. Contact your reseller to discuss upgrade/replacement options. Yes Yes Title HAWM Troubleshooting Diagram Revision History 2.2. HAWM, SMART Board and Projector Assembly Best Practices Contact Support Back HAWM, SMART Board and Projector Assembly Best Practices Home Note: Integration and Cabling Guide Linked Here Floor Stands and Wall Mounts See the support Page Linked Here Will this HAWM be mounted to a Floor Stand or on a Wall? Floor Stand Assembly Sequence should be as follows: 1. Assemble the Cart First 2. Followed by the HAWM 3. Projector Setup and Mounting 4. Finally the SMART Board Wall You will need to figure out what materials you will need for mounting the HAWM to the type of wall you have. How do I assemble the FS-UX Legs? See Attached Installation Guide Make Note that the Front Legs have a circular feature along the front edge Follow the Link to install your Floor Stand Follow the Link to install your HAWM The type of wall you have (solid brick or studded) will determine the type of wall anchor screws you will need to use Title HAWM Troubleshooting Diagram Revision History 2.3. Motion Issues with HAWM Contact Support Back Home Motion Issues with HAWM No Does the unit stop moving due to some apparent or unapparent obstructions? Does the unit move up and down when pressing on the lift button? Yes Issue Resolved No Yes Dismount the unit from the Floor Stand or Wall to further inspect it Is it obvious what the obstruction is? And can it be removed No This unit is likely defective. Contact your reseller to discuss upgrade/replacement options. Yes Title HAWM Troubleshooting Diagram Revision History 2.3.1. Removing HAWM From the Mount Contact Support Back Home Removing the HAWM From the Mount How is your HAWM Mounted? On a Mobile Floor Stand Wall Mounted 1. Disconnect Power to the HAWM 1. Disconnect power to the HAWM 2. Remove your SMART Board and Projector from the HAWM 2. Remove your SMART Board and Projector from the HAWM 3. Remove the 7 screws from the bottom of the HAWM using a 3mm Allen Key 3. Remove the 7 screws from the bottom of the HAWM using a 3mm Allen Key 4. The bottom Cover should come off now Note: If the 3mm Allen Key strips the socket head of the screw it is also possible to use a drill to remove these screws 4. The bottom Cover should now come off 5. Reach up inside the HAWM to access the mounting screws (3 of them). Use a 3mm Allen Key to remove the screws 5. Reach up inside the HAWM to access the mounting screws (3 of them). Use a Stubby Philips Screwdriver to remove the screws 6. Lift up and remove your HAWM from the Mobile Floor Stand. 6. Lift up and remove your HAWM from the Mobile Floor Stand. Go back to the previous Troubleshooting Diagram