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7 Helpful Tips about Your Gas Supply Useful contact numbers Oxford City Homes Contact Centre T: 0800 227676 National Grid T: 0800 111 999 British Gas T: 08457 888400 Southern Electric T: 08457 444555 Thames Water T: 0845 9200800 British Telecom T: 0800 800 150
6 Helpful Tips about Your Gas Supply What are open flue appliances? Radiant type gas fires, back boilers or appliances using a flue pipe through the roof (instead of a chimney) and require ventilation. Why is my detector making a noise? If your detector starts to bleep continuously turn off the appliance and call the Contact Centre on 0800 227676.
Check-out the latest fuel prices
Occasionally a single bleep will repeat itself every few minutes (like a smoke detector) this usually means battery failure of the unit.
www.buy.co.uk T: 0845 906 0708
Call the Contact Centre to arrange a replacement.
www.uswitch.com T: 0800 093 0607
Oxford City Homes carries out an annual gas service of our appliances to keep our systems in good working order and safe. CO detectors DO NOT replace the need for an annual gas services, so when you receive your next service letter please ring and make an appointment.
www.saveonyourbills.com T: 0845 083 0808
Annual gas servicing
Oxford City Homes Freephone 0800 227676
Helpful Tips about Your Gas Supply
Helpful Tips about Your Gas Supply
What to do about gas leaks, central heating failure and CO detectors This leaflet tells you what to do in the event of a gas leak. It explains some simple checks you can do to establish if you have a genuine fault with your gas central heating system and some advice about carbon monoxide (CO) detectors and annual servicing.
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Contact Us Oxford City Homes Horspath Road, Cowley Oxford OX4 2RH T: freephone 0800 227676 E:
[email protected] www.oxford.gov.uk
All Oxford City Homes gas appliances are on an annual servicing programme. When you receive a gas servicing letter please call the Contact Centre on 0800 227676 to make an appointment.
If you need a translation, a larger print version or a copy of this publication in another format please contact us
As a landlord we have a legal requirement to carry out an annual service of all our appliances.
You can download a copy of this leaflet from www.oxford.gov.uk
If after various attempts to gain access to your property access is denied, Oxford City Homes will take legal action to obtain access to carry out the service and recharge the cost of this action to you. Editorial Team Approved
ISSUE 002 08-09 10.08
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Turn off the gas at your meter. Open all doors and windows to allow ventilation. Do not smoke or use a naked flame. Do not operate electrical switches on or off. Do not operate the door controlled entry system from your flat. 6. If you are a homeowner telephone National Grid on 0800 111 999 giving them all the details. (They will also ask you for your postcode, address and telephone number). 7. If you are a Council tenant please ring the Oxford City Homes Contact Centre on 0800 227676 and give them all the details. The Contact Centre will then ring National Grid explaining the situation. An incident / reference number is then obtained from National Grid for our records.
You need to carry out the following checks: 1. Is there money on the gas card? 2. Check the screen on the meter. Are the words ON or OFF displayed? If OFF turn off your appliances then reinsert the card. 3. Press the red button. 4. The screen will show to repress and HOLD the red button. The meter will bleep and make a whirring noise that will go off when charged to ON. If CALL HELP appears on the screen contact the telephone number on your gas card.
Central heating checks
You must remain at the property until National Grid have attended.
My boiler isn’t working and I have no heat.
Failure to do this could result in National Grid carrying out a forced entry.
1. Check the timer programmer display. Your timer programmer is usually in the airing cupboard or near the boiler.
If you are a Council tenant any damage will be recharged to you.
There is no display what do I do? 2. Check the electric isolation switch is switched on.
I have no gas?
If your gas meter becomes faulty you need to contact your gas supplier.
3. The isolation switch is usually in the airing cupboard or near the boiler. See if the electric isolation switch is OFF. If it is, switch it on. The electric isolation switch is on. 4. Turn the programmer switch to continuous.
The room thermostat is usually situated on the wall in the hall or livingroom about 1.5m from the floor. Wait for approximately 30 minutes, if you still have no heat call the Contact Centre on 0800 227676 to arrange an appointment for a gas engineer.
Understanding the water pressure gauge on your heating system The pressure gauge is normally near the boiler or in the airing cupboard. The gauge indicates the water pressure in the heating system. The gauge is usually marked 1 to 4 with a black needle and a red needle.
Power cuts Why isn’t my gas central heating working? In a power cut the gas central heating system will not work. This is because the system, even though it is operated by gas, still needs electrical power to run it. (Gas fires and gas cooker hot plates will not usually be affected by a power cut).
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When electrical power has been reinstated, your gas central heating system should return to work as normal. The power cut is over I have waited 30 minutes and I still have no heat. Check the heating programmer is set correctly.
This is NOT dangerous. However, the system will shut down while it awaits repair. Water is coming out of the gas boiler overflow pipe. If water is being discharged from the gas boiler overflow there could be a fault and you need to call the Contact Centre on 0800 227676 to arrange an appointment for a gas engineer to attend. This is NOT dangerous. It is the system’s way of indicating water pressure problems.
Carbon monoxide (CO) detectors Oxford City Homes fits carbon monoxide detectors to properties where open flue appliances exist.
The red needle is a guide needle for alignment of the black needle during charging / pressurising of the system by a gas engineer.
If it is and you still have no heat call the Contact Centre on 0800 227676. If you are calling outside normal working hours please wait to be put through to the duty callout officer.
During normal operation the black needle will alternate from just below 1 rising above the red needle to 2 as the system temperature increases.
Since the power cut my heating hasn’t been working properly.
If the needle rises above 3 the water pressure will be discharged safely to outside via the boiler overflow. This can be noisy but is not related to the gas.
Check the heating programmer is set correctly. If you still have a problem please call the Contact Centre on 0800 227676 within working hours to arrange a gas engineer to come out to reset it.
If the black needle is at zero the system may become noisy and fail to work.
When the system is cold, if the black needle is well below the red needle, call the Contact Centre to arrange an appointment for a gas engineer to attend.
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Check that your main gas tap has not been turned off.
Where is the electric isolation switch?
5. Ensure that the room thermostat is turned to maximum to check the heating operation.
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How do I check a card operated gas meter?
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I have a gas leak what should I do?
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