Homeworx™ Hfc Access Platform Hisu Uninterruptible Power

Transcript

ADCP-61-641 • Issue 1 • July 1999 Homeworx™ HFC Access Platform HISU Uninterruptible Power Supply (UPS/Battery Backup) Installation Instructions Content Page INTRODUCTION ........................................................................... 1 Revision History...................................................................... 2 Trademark Information ................................................................. 2 Admonishments ...................................................................... 2 FCC Compliance Statement .............................................................. 2 1 DESCRIPTION ....................................................................... 3 2 INSTALLATION ....................................................................... 4 2.1 Inspect Kit Components and Begin .................................................... 4 2.2 Route the Connection Cable ........................................................ 5 2.3 Connect Cable to the HISU ......................................................... 5 2.4 Connect Battery Inside UPS......................................................... 7 2.5 Connect Cable and Power Cord to the UPS .............................................. 8 2.6 Verify that the UPS is Working....................................................... 9 3 OPERATION (UPS BATTERY ALARMS/LED INDICATORS) .......................................... 9 4 CONSTRUCTING THE CABLE ASSEMBLY ..................................................... 10 4.1 5 Overview .................................................................... 10 4.2 Parts and Tools................................................................ 11 4.3 Construction Procedure and Diagram ................................................. 12 CUSTOMER INFORMATION AND ASSISTANCE ................................................. 14 INTRODUCTION This instruction manual provides procedures and directions for connecting the HISU Uninterruptible Power Supply (HISU-UPS or UPS) to the Home Integrated Services Unit (HISU). This system may also be referred to as the HISU Battery Backup System. The HISU-UPS provides power backup for the HISU in the event of AC power failure. The UPS requires an AC input voltage of 90 to 264 V rms and input frequency from 47 to 63 Hz. The UPS works with a twisted-pair powered HISU that has the battery backup alarm feature (catalog number ISU-H2UST-30-M-GBD). The UPS will NOT work with (1) coaxial powered HISUs, and (2) HISUs prior to Release 2.0.1. The HISU-UPS is ordered separately in kit form and then field-installed with the on-site HISU. A label with the catalog number is applied to the front of the module for identification purposes. As an option, ADC offers a factory-assembled cable that is pre-terminated for the HISU alarm and power connections at one end and stub at the other end. This cable assembly (150 foot connection cable) may be ordered separately (U.S. catalog number ISU-ACC-PAC01), or may be constructed in the field using specific materials and tools (see Constructing the Cable Assembly section of this manual). 1034093 Rev A Page 1 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 Revision History ISSUE DATE REASON FOR CHANGE Issue 1 07/99 Original Trademark Information ADC and ADC Telecommunications are registered trademarks of ADC Telecommunications, Inc. Homeworx is a trademark of ADC Telecommunications, Inc. Admonishments Important safety admonishments are used throughout this manual to warn of possible hazards to persons or equipment. An admonishment identifies a possible hazard and then explains what may happen if the hazard is not avoided. The admonishments — in the form of Dangers, Warnings, and Cautions — must be followed at all times. These warnings are flagged by use of the triangular alert icon (seen below), and are listed in descending order of severity of injury or damage and likelihood of occurrence. Danger: Danger is used to indicate the presence of a hazard that will cause severe personal injury, death, or substantial property damage if the hazard is not avoided. Warning: Warning is used to indicate the presence of a hazard that can cause severe personal injury, death, or substantial property damage if the hazard is not avoided. Caution: Caution is used to indicate the presence of a hazard that will or can cause minor personal injury or property damage if the hazard is not avoided. FCC Compliance Statement Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with limits for a Class B digital device pursuant to Subpart B of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a residential environment. Operation of this equipment in a residential area is not likely to cause interference to TV and radio reception in which case the user, at their own expense, will be required to take whatever measures may be required to correct the interference. This equipment does not exceed Class B limits for radio emission for digital apparatus, set out in the radio interference regulation of the authorization methods of Industry Canada. Operation in a residential area may cause unacceptable interference to TV and radio reception requiring the owner or operator to take whatever steps are necessary to correct the interference. Page 2 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 1 DESCRIPTION The HISU Battery Backup System (HISU-Uninterruptible Power Supply) provides a dual function: (1) converts an AC main input voltage to a usable power source for the HISU, and (2) provides the HISU a battery back-up in the event of an AC line voltage failure. The UPS requires an AC input voltage of 90 to 264 V rms and input frequency from 47 to 63 Hz. The UPS works with a twisted-pair powered HISU that has the battery backup alarm connector feature. These HISUs have a catalog number with a “T” (for “twisted”) immediately before the second dash (-) and a “B” somewhere after the last dash (-), for example: ISU-H2UST30-M-GBD. The UPS will NOT work with: (1) coaxial powered HISUs (with an “R” immediately before the second dash in its catalog number, for example, ISU-H2ESR-21-M-GD, or (2) any HISU released prior to Release 2.0.1. The UPS can provide up to approximately 50 Watt-hours of backup power, for example: 6 hours operating at 5 Watts output load plus 2 hours when operating at 10 Watts output load (6x5+2x10=50), or a hours-load combination that totals less than or equal to approximately 50 Watt-hours. The UPS unit must be mounted indoors and may be located up to 150 feet from the HISU and is plugged into a power outlet. The HISU-UPS battery is capable of recharging once normal power is restored. It should be 80% recharged within 14 hours after the resumption of normal power. The battery is a sealed lead acid type battery with a useful life of 5 years under normal usage conditions. LED #1 LED #2 NORMAL CHARGE BACK UP LOW BATT LED #3 INDICATOR PANEL (FRONT) SERVICE BATT CONNECTION PANEL (BACK) 12709-A BATTERY COMPARTMENT (BOTTOM) Figure 1. HISU Battery Backup System Unit Page 3 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 2 INSTALLATION Installation consists of the following tasks: • unpack and inspect the UPS kit • obtain tools, open HISU covers • install/route the connection cable (not included in kit) • connect connection cable to the HISU (to PTBM and connector socket) • connect the 12 VDC battery inside the UPS • connect “cut-end” of connection cable to UPS, and 110 VAC power cord to the UPS • verify proper functioning of the UPS Danger: To avoid electric shock and possible serious injury or death, exercise care when working with or near RF distribution cables and taps. They contain hazardous voltages. Caution: HISUs can be damaged by static electrical discharge. Before HISUs, wear an ESD anti-static discharge wrist strap to prevent damage to electronic components. Place channel units in anti-static packing material when transporting or storing. Caution: To prevent electrical shock, never install telephone equipment in a wet location or during a lightning storm. 2.1 Inspect Kit Components and Begin The HISU-UPS kit consists of the following: • UPS unit (Uninterruptible Power Supply) • UPS backup battery (packaged and shipped inside the UPS) • UPS power cord The installation also requires two items which are not included in the kit: (1) a connection cable (see Introduction section), and (2) a PTBM (Power Terminal Block Module), or a TTBM (Twisted-pair Terminal Block Module). Leave all the Battery Backup System kit components packed in the original packing materials until you are ready to begin the installation. When ready to begin, 1. Determine an acceptable location for the UPS as explained in step 1 of the next section. 2. Obtain the necessary tools, including a flat screwdriver, utility knife, drill and bit (if needed). 3. Unpack and inspect kit components to ensure that they are all present and appear OK. 4. Mount unit per local code/practices, using a 5.6 inch (approx. 55/8 inches or 14.2 cm) displacement between mounting holes. (Note: Some units may not lend to vertical mounting as may be suggested in the mounting instruction sheet.) Page 4 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 2.2 Route the Connection Cable Note: Cable Assembly. The UPS system also requires a power and alarm cable assembly, which is not included in the HISU-UPS kit. This assembly, a 150 foot cable (45.7 m) properly terminated at one end with telemetry connector and spade lugs, may be ordered separately (U.S. catalog number ISU-ACC-PAC01), or may be constructed in the field using specific materials and tools (see section Constructing the Cable Assembly). Note: “Cut end” and “Lug-connector end” of cable. One end of the connection cable has 2 spade lugs and a 5-position female telemetry connector. This end of the cable will be referred to as the “connector end” of the cable and is connected to the HISU. The other end of the cable is cut cable (not terminated) and is referred to as the “cut end” of the cable. The “cut end” will be connected to the UPS after it is routed from the HISU location to the UPS location, through holes if necessary. 1. Determine an acceptable location for the UPS. This location requires (a) an AC outlet within reach of the power cord from the UPS, and (b) a cabling distance to the installed HISU no greater than 150 feet (45.7 m). Note: Do not connect the cut end of the connection cable to the UPS at this time. 2. If it is necessary to make the cable connection between HISU and UPS by drilling holes, drill sufficient-sized hole(s) to permit the “cut end” to pass through the hole. Note: The cable should be run from the HISU to the UPS, not vice versa! 3. Pull the “cut end” of the connection cable from the HISU location to the UPS location. 2.3 Connect Cable to the HISU See Figures 2 and 3 for this section of the installation. Either a PTBM R2.1 (Power Terminal Block Module) or TTBM 3.1 (Twisted-pair Terminal Block Module) may be inserted, depending on the HISU. Specifically, a TTBM R3.1 can be installed on any Release 3.1 (or higher) HISU, and a PTBM R2.1 can be used for a Release 2.1 HISU which is factory configured. MALE CONNECTOR LOCATION 12727-A Figure A. Location of Male Connector on HISU Page 5 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 1. Open HISU customer and craft covers. 2. Using utility knife, properly slit weather plug (see Figure 2) and pass female connector and all wires (including 2 twisted wires for PTBM or TTBM) in the correct direction through the weather plug before connecting the wires to the HISU or the PTBM or TTBM. Reinsert weather plug into HISU housing. 3. Connect the cable’s 5-position female connector into the 5-position male connector on the lower right of the HISU (Figure A). The connector is keyed to ensure proper insertion inside the HISU.) 4. If a PTBM or TTBM has already been inserted into the HISU, go to step 4. Otherwise, insert a PTBM or TTBM as follows: Position the tab at the bottom of the PTBM (or TTBM) into the slot at the bottom of the module recess (labeled “POWER”), then rotate the top of the PTBM (or TTBM) down into the recess until the latch at the top of the module snaps closed. 5. Open the PTBM (or TTBM) cover by pushing upward on the snap on the module. (When open, two screws can be seen.) 6. Connect the White wire (spade lug) to the “RTN” (right) screw on the PTBM (or TTBM). 7. Connect the Black wire (spade lug) to the “HOT” (left) screw on the PTBM (or TTBM). POWER LINE 1 LIN E2 LINE 3 LINE 4 (B) INSERT PTBM (or TTBM) (A) PLUG CONNECTOR IN HERE 2 SPADE LUGS (OPTIONAL) 5-POSITION FEMALE CONNECTOR (NOT TO SCALE) PTBM (or TTBM) (C) CONNECT WIRES AFTER PTBM (or TTBM) IS INSERTED BLACK & WHITE WIRES (TWISTED) WEATHER PLUG Figure 2. Inserting the PTBM (or TTBM) into the HISU Page 6 © 1999, ADC Telecommunications, Inc. 12710-B ADCP-61-641 • Issue 1 • July 1999 HOT RTN HOT BLACK WIRE 12711-A WHITE WIRE Figure 3. Connecting to the PTBM (or TTBM) 2.4 Connect Battery Inside UPS The backup system battery is packed UNCONNECTED in the battery compartment of the UPS. This section ensures that the battery is properly connected to the UPS unit. BUTTONS (SNAPS) SLIDE 12712-A Figure 4. Bottom of UPS – Battery Compartment Note: Some UPS battery compartment covers may have screws instead of release buttons (snaps). 1. Turn the UPS unit upside down as shown (Figure 4). 2. Press (at the same time) the two release buttons (snaps), then slide the cover out. (OR: Unscrew the screws.) 3. Lift the battery out of the UPS battery compartment. 4. Connect the red wire lead to the positive(+) red post on the battery, and connect the black wire lead to the negative(–) black post on the battery. Page 7 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 5. Carefully place the connected battery and wires into the battery compartment so that there is no obstruction when the cover is closed. 6. Rest the battery compartment cover on the opening and slide it until the two release buttons snap the cover into place. (OR: screw-in the screws.) BLACK POST (–) RED POST (+) BACK UP BATTERY RED WIRE BLACK WIRE 12713-A Figure 5. Connecting Wires to UPS Battery 2.5 Connect Cable and Power Cord to the UPS Refer to Figure 6 for this procedure. INLET EXT. BATT. ALARM 2 RTN 48 VDC 48 VDC RTN ALARM 1 ALARM 2 ALARM 1 RTN 12714-A Figure 6. Back of UPS – Screw Labels 1. Strip the cable covering so that about 3 inches of each colored wire is free. Note: The 150 foot cable length is to ensure that the cable will be long enough to reach the UPS mounting location in most applications. Excess cable may be removed from the “cut end” or it may be bundled together. Bundling will provide flexibility if the UPS needs to be relocated at a later time. Page 8 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 2. Strip the insulation off each colored wire and loosen all screws. 3. Attach proper colored wire to corresponding screw as indicated below: WIRE COLOR: Screw Label: DRAIN BLACK WHITE 48DCV 48VDC RTN GREEN RED ALARM 1 ALARM 1 RTN UNINSULATED GND BLUE BROWN DATA GND ALARM 2 ALARM 2 RTN (no connection on UPS) 4. Repeat step 3 until all wires have been attached to proper screws. 5. Cut the drain lead (uninsulated GND lead) off flush at end of cable insulation jacket. 6. Connect the UPS power cord to the UPS unit. 7. Plug in the power cord to an AC outlet. 2.6 Verify that the UPS is Working Upon initial application of AC voltage to the UPS, the LOW BATTery LED indicator (Figure 7, center) may flash on momentarily, then turn off. The NORMAL/CHARGE LED indicator (Figure 7, left) will start to flash and remain flashing until the battery has become 80% charged in 14 hours. (See section on Operation.) Note: Once the 80% charge threshold has been reached, the NORMAL/CHARGE indicator will turn on and remain on. 3 OPERATION (UPS BATTERY ALARMS/LED INDICATORS) Figure 7 shows the UPS front panel containing its three (3) LED indicators. NORMAL BACK UP CHARGE LOW BATT SERVICE BATT 12715-A LED #1 LED #2 LED #3 Figure 7. UPS front panel: LED Indicators Page 9 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 The following table explains the LED indications for several status conditions: LED# (LOCATION ON PANEL) INDICATOR DESCRIPTION LED INDICATION 1 (left) NORMAL/ CHARGE FLASHING Indicates that the battery is being charged (recharged) and that normal operation from AC power is being delivered. This LED will remain flashing until the battery has become 80% charged in 14 hours. ON (but not flashing) Indicates normal AC operation with remaining 20% of charge to battery being done. OFF Indicates that the HISU is running from the normal AC power source of the UPS. FLASHING Indicates there is approximately 25% of battery capacity left without recharge during battery power operation. ON (but not flashing) Indicates that back-up power is being delivered, that is, the HISU is running from the battery source of the UPS. 2 (center) BACKUP/ LOWBATT ery 3 (right) SERVICE BATTERY STATUS CONDITION OFF Indicates that the HISU is not running from the battery source of the UPS. ON (but not flashing) Indicates that the battery can no longer provide enough capacity to meet the power backup requirement. The battery must be replaced. OFF Indicates that the battery still has enough capacity to meet the power backup requirement. The UPS system delivers these alarm conditions, which are explained in the table: • On Battery Alarm (LED#2 FLASHING) – indicates that back-up power is being delivered, that is, the HISU is running from the battery source of the UPS. • Low Battery Alarm (LED#2 ON but not flashing) – indicates there is approximately 25% of battery capacity left without recharge during battery power operation. • Service Battery Alarm (LED#3 ON) – indicates that the battery can no longer provide enough capacity to meet the power backup requirement. The battery must be replaced. Caution: Battery Replacement. The UPS battery should be replaced (1) when the HISU is operating from AC power, or (2) when the SERVICE BATTERY indicator is ON. The UPS battery should not be replaced when the HISU is operating from battery power (when LED#2, the BACKUP/LOWBATTery indicator, is ON or FLASHING), but the SERVICE BATTERY indicator is OFF (not ON). This ensures that there will be no interruption to HISU service unless service has already been interrupted and drained the battery to the point where backup service cannot be maintained. 4 CONSTRUCTING THE CABLE ASSEMBLY 4.1 Overview This section provides instructions for constructing the cable assembly in the field if the cable assembly (ADC catalog number ISU-ACC-PAC01) is not ordered. The cable used must be 22AWG, 6 conductor, shielded, with drain. Spade lugs are optional (may or may not be used) for terminating the Black and White wires (for the PTBM or TTBM). Page 10 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 The 5-position Female Telemetry Connector may be constructed using either AMP part number 103958-4 or Molex part number 16-02-8052. Both parts require a special tool that is specific to that manufacturer. This tool must be purchased separately and is not interchangeable for use on other manufacturer’s parts. 4.2 Parts and Tools Table 1. Required Parts and/or Tools for Cable Assembly REQUIRED PART (IF AVAILABLE) COMPONENT PARTS & TOOLS NEEDED TO MAKE REQUIRED PART DESCRIPTION QTY. MFGR. PART NO. COMMENTS / TOOLS NEEDED 1) 1 ea AMP/103958-4 Strip Form, Polarized/ Latching, Single Row .100” (2.54mm) Centers Receptacle assemblies are furnished with strip contacts partially inserted into housing, with contacts latched into “pre-load” windows. Contacts are fully inserted into housings when terminated with the proper manufacturer’s hand tool: When using AMP parts: AMP Manual Pistol Grip Tool – Handle Assembly AMP Part No. 58074-1 Modular Head Part No. AMP 58336-1. or When using Molex parts: Molex Hand Tool Handle, Molex Part No. 11-21-5194, required for all modules. Module for 2.54mm (.100”) Molex Part No. 11-31-7597 When using AMP parts: AMP Pro-Crimper II Hand Tool: tool only, die set only, and tool with die set. AMP / 354940-1 Tool frame: AMP / 58423-1 Die Set: Tool with die set: AMP / 58433-3 or When using Molex parts: Molex Hand Tool: Molex / RHT-1990 Telemetry Connector Receptacle (MTE, 5 Position 22-26 AWG*, Female, Positive Latch, Polarized) *AWG = American Wire Gauge or Molex / 14-56-8052 2.54mm (.100”) Pitch C-Grid SL Insulation Displacement Connector 2) Spade Lugs (optional) (Flanged, Insulated, 22-26 AWG*, # 6 Post 2 ea AMP / 51874 Flanged spade tongue terminal, insulated PIDG or 3) Heatshrink (.25" Black) 3) Cable 22AWG* 6 Conductor, Shielded, with Drain (uninsulated wire) 1.5 inches see comment MOLEX / AA-215-06X Spade tongue terminal, INSULKRIMP RAYCHEM / RNF100-1.4-0, BLK or equivalent BELDEN / 5504FE The Heatshrink must overlap the Cable by at least 1/4 inch. See Figure 8. The actual amount of cable needed is determined at the time of installation. *AWG = American Wire Gauge Page 11 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 4.3 Construction Procedure and Diagram Figure 8 and the following procedure define the construction of the Cable Assembly. 5-POSITION TELEMETRY CONNECTOR ARROW > NOTCH INDICATING PIN 1 END OF CABLE INSULATION 0.25 IN. (0.64 CM) HEATSHRINK PIN 1 – GREEN HEATSHRINK OVERWRAP AT LEAST 0.25 IN. (0.64 CM) PIN 2 – RED PIN 3 – DRAIN PIN 4 – BLUE PIN 5 – BROWN 22 AWG, 6-CONDUCTOR, SHIELDED CABLE, WITH DRAIN BLACK 1.5 IN. (3.8 CM) SPADE LUGS (OPTIONAL) 12724-A WHITE 9 IN. (22.9 CM) AFTER TWISTING AT LEAST 3 TWISTS PER INCH (1 TWIST PER CM) 1.25 IN. (3.18 CM) Figure 8. Construction of Cable Assembly Note: (a) The Heakshrink width (diameter) and the size of the Telemetry Connector shown in the figure are exaggerated to show all the cable wires. Once the Heatshrink has been shrunk, the shrinkage will actually be much narrower than that shown in Figure 8. Note: (b) If the optional spade lugs are not used, the length of the Black and White wires must be 9.5 inches (not 9 inches) after twisting. 1. Obtain the necessary parts and tools. 2. If the Telemetry Connector is already built, go to step 4. 3. To build the Telemetry Connector: Use the manufacturer’s special tool to connect the 5 Female Terminals to the Telemetry Connector Housing. 4. Place the 1.5 inch (3.81 cm) long Heatshrink over the Telemetry Connector end of cable, then slide it back over the cable (at least 11.5 inches (29.21 cm) from the end) so that it will not interfere with what needs to be done in the remaining steps of this procedure. 5. Strip 11.5* inches (29.21 cm) of insulation from cable, exposing all wires. *If spade lugs will not be used, strip 12.5 inches (31.75 cm) of insulation. 6. Starting from the insulation of the cable, twist the Black and White wires so that the twisting yields the required length of at least 10.25 in (26.04 cm) of twisted wire. DO NOT OVERTWIST OR UNDERTWIST. A twisting of at least 3 turns per inch (about 1 turn per cm) should yield the required length. Page 12 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 Note: The required length of at least 10.25 inches is the sum of the 1.25 inch of twisted wire that will be under the Heatshrink (1.5” – 0.25”) plus at least 9 inches of twisted wire beyond the Heatshrink. 7. Strip enough insulation from the ends of the Black and White wires only (NOT the other wires) to allow for proper termination to the spade lugs, or directly to the PTBM (or TTBM) if spade lugs are not used (see Note (b) above). 8. If spade lugs are to be used, connect the lugs to the Black and White wires using the proper crimping tool (see Table 1). 9. Cut the remaining 5 wires so that exactly 1-13/16” (1.8125 inches, 5.08 cm) of each wire is exposed from the cable’s insulation. (This length is the sum of 11/16” of wire that will be in the connector pin, plus 1/4” between the Connector and the Heatshrink, plus the 11/4” that will be under the Heatshrink (1.5” – 0.25”)). Note: The pin-connectors are insulation displacement type. DO NOT STRIP THE WIRES! (Stripping the wires may not allow proper contact to the connector. Stripping the wires is NOT recommended.) 10. Without stripping the wires, connect each of the 5 remaining wires to the proper pin of the Connector as shown in Figure 8 and listed in Table 2. Pin 1 is labeled with an arrow ( >) notch. Table 2. Telemetry Connector Wire-to-Pin Connections WIRE COLOR CONNECT TO CONNECTOR PIN GREEN wire connect to Pin 1 (>) RED wire connect to Pin 2 DRAIN (uninsulated) connect to Pin 3 BLUE wire connect to Pin 4 BROWN wire connect to Pin 5 11. Pull the Heatshrink into place around all the wires as shown in Figure 8, making sure that (a) the Heakshrink overlaps the end of the cable’s insulation by at least 1/4 inch (0.64 cm) and that (b) the Heakshrink is about 1/4 inch (0.64 cm) from the Telemetry Connector, leaving about 1/4 inch (0.64 cm) of the 5 wires exposed for flexibility. 12. Apply proper heat, then ensure that the Heatshrink has shrunk properly, leaving a smooth and tight fit terminating the cable with the Telemetry Connector. 13. Check to see that all wires are properly connected and that the proper lengths exist. If there has been a mistake in wiring or the lengths are not as specified, repeat this entire procedure until the assembly is as specified. If the constructed Cable Assembly is as specified, follow the Connect Cable to HISU section of this manual when ready to connect. Page 13 © 1999, ADC Telecommunications, Inc. ADCP-61-641 • Issue 1 • July 1999 5 CUSTOMER INFORMATION AND ASSISTANCE For customers wanting information on ADC products or help in using them, ADC offers the services listed below. To obtain any of these services by telephone, first dial the central ADC telephone number, then dial the extension provided below. The central number for calls originating in the U.S.A. or Canada is 1-800-366-3891. For calls originating outside the U.S.A. or Canada, dial country code “1” then dial 612-946-3000. Sales Assistance Extension 2300 • Quotation Proposals • Ordering and Delivery • General Product Information Systems Integration Extension 3000 • • • • • • Complete Solutions (from Concept to Installation) Broadband Design Project Engineering and Administration Detail Engineering Drafting Services End-to-End Installation BND Technical Assistance Center Extension 2300 E-Mail: [email protected] • • • • • • • Technical Information System/Network Configuration Product Specification and Application Training (Product-Specific) Installation and Operation Assistance System Turn-Up and Test Troubleshooting and Repair Product Return Department Extension 3748 E-Mail: [email protected] • ADC Return Authorization number and instructions must be obtained before returning products. Product information may also be obtained using the ADC web site at www.adc.com or by writing ADC Telecommunications, Inc., P.O. Box 1101, Minneapolis, MN 55440-1101, U.S.A. Contents herein are current as of the date of publication. ADC reserves the right to change the contents without prior notice. In no event shall ADC be liable for any damages resulting from loss of data, loss of use, or loss of profits and ADC further disclaims any and all liability for indirect, incidental, special, consequential or other similar damages. This disclaimer of liability applies to all products, publications and services during and after the warranty period. This publication may be verified at any time by contacting ADC’s Technical Assistance Center at 1-800-366-3891, extension 2300 (in U.S.A. or Canada) or 612-946-2300 (outside U.S.A. and Canada), or by writing to ADC Telecommunications, Inc., Attn: Technical Assistance Center, Mail Station #71, P.O. Box 1101, Minneapolis, MN 55440-1101, U.S.A. © 1999, ADC Telecommunications, Inc. All Rights Reserved Printed in U.S.A. Page 14