Transcript
May 1998 Edition
HP Color LaserJet and HP Color Laser Jet 5/5M Printer Quick Reference Service Guide
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l.c om an ua irm pa re ic erv se HP Color LaserJet and HP Color LaserJet 5/5M Printer Quick Reference Service Guide
© Copyright Hewlett-Packard Company 1998 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
Trademark credits Adobe and PostScript are registered trademarks of Adobe Systems, Inc., which may be registered in certain jurisdictions. Microsoft® is a U.S. registered trademark of Microsoft Corporation. MS-DOS® is a U.S. registered trademark of Microsoft Corporation. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
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Publication number 5041-9258
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First edition, May 1998
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Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
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The information contained in this document is subject to change without notice.
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Warranty
Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.
Ordering other manuals
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This HP Color LaserJet and HP Color LaserJet 5/5M Printer Quick Reference Service Guide has been created to help the HP LaserJet service engineer quickly troubleshoot common printer problems. While this reference is intended to provide information the service engineer will need for on-site repair of HP LaserJet color products, it is not intended to replace the service manual for any HP LaserJet color product. For detailed information about the HP LaserJet color products described in this guide, see the user guide or service manual for that product.
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Service manuals for HP LaserJet products are available from Hewlett-Packard. The phone number for the Service Parts Order Desk is:
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(800) 227-8164 (U.S. only)
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If you are located outside of the U.S., contact your local HP Sales and Service Office. See “Training and support resources” in chapter 9.
Name used in this guide
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Supported products Model number
Maximum pages per month
HP Color LaserJet/ C3100A 30K HP Color LaserJet C3961A/C3962A/ 5/5M
Service manual part number C3100-90916/ C3961-90955
Note This guide will be updated as the service needs change, as new products are introduced, or as information becomes available.
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Contents
Troubleshooting control panel messages . . . . . . . . . . . . . 1
2
Cleaning and maintenance . . . . . . . . . . . . . . . . . . . . . . . 73
3
Service Mode and diagnostics . . . . . . . . . . . . . . . . . . . . 85
4
Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
5
Printer options and replaceable parts. . . . . . . . . . . . . . 121
6
Parts and part locations . . . . . . . . . . . . . . . . . . . . . . . . 125
7
Image quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
8
Wiring diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
9
Training and support resources . . . . . . . . . . . . . . . . . . 205
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Acronyms and abbreviations. . . . . . . . . . . . . . . . . . . . . 213
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2 Pull the drum lock lever at the left edge of the drum toward you. Lower the drum until it is horizontal.
CAUTION
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Be careful not to contaminate the cleaning tool pad with the oil from your hands or other contaminants.
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3 Locate the laser optics cleaning tool.
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4 Insert the cleaning tool above the drum with the padded portion down and towards the glass, and with the cupped portion against the chrome rod (1). Press the pad on the cleaning tool firmly against 76
Chapter 2 – Cleaning and maintenance
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