Transcript
Summer 2010
HP LaserJet Product Update Newsletter
Welcome to the HP LaserJet Product Update Newsletter! In this issue, you’ll find a wide range of informative articles that provide technical responses, updates and resolutions to specific challenges encountered in the field. Our current newsletter begins with news about 500 sheet feeder revisions for the Color LaserJet 5500/5550, and continues with helpful troubleshooting tips for a variety of monochrome and color HP LaserJet devices. As always, we appreciate your ongoing feedback and suggestions for articles. Please continue sending any questions or comments to
[email protected]. Enjoy!
For more information, visit: www.hp.com.
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Table of contents Keeping you informed................................................................................................................................... 3 HP Color LaserJet 5500/5550: distinguishing 500 Sheet Feeder revisions................................................. 3 HP Color LaserJet: HP Glossy media packaging changes—weight, part numbers and sheet count . .............. 3 HP Color LaserJet CM1015/CM1017 installation instructions: Windows 7 (32 bit and 64 bit)....................... 4 HP Color LaserJet CM6030/CM6040/CM6049/CP6015 MFP Series: image drum yield............................. 6 HP LaserJet Series Printers: changes to the usage pages for “Print Usage Tracker” . .................................... 7 HP LaserJets drawer statement: Very Low..............................................................................................11 HP Scanjet 7000n: replacing the hard disk ......................................................................................... 13 HP Scanjet 7000n: performing a Cold Reset........................................................................................ 15 HP Scanjet 7000n: turning on the scanner .......................................................................................... 16 HP Scanjet 7000n Firmware Readme ................................................................................................. 17 HP Scanjet 7000n WJA and DSA support........................................................................................... 17 HP Scanjet 8270: enterprise installation............................................................................................... 20 HP Scanjet N6310: enterprise installation............................................................................................ 22 Single-function and multifunction printers (MFP)—49.XXXX Errors: Using the “Auto Recovery” feature . ........ 24 HP Monochrome LaserJet MFP updates........................................................................................................ 26 HP LaserJet M3027/M3035 MFP Series: solutions provided by the 48.110.7 firmware roll......................... 26 HP LaserJet 4345, 9050, M3027/M3035, M4345, M5025/M5035, M9050: “Genuine HP Supplies” message deletes user input................................................................................................................ 27 HP Monochrome LaserJet printer updates..................................................................................................... 28 HP LaserJet M1522 Series: Scanner Error 5 and Error 8......................................................................... 28 HP LaserJet M2727 Series: Scanner Error 5 and Error 8............................................................................. 29 HP LaserJet P3010 Series: 13.2 Jam in duplexer.................................................................................... 30 HP LaserJet P3010 Series: toner flaking/ghosting/specks....................................................................... 31 HP LaserJet P3015 Series: product specific 49.XXXX errors..................................................................... 31 HP LaserJet P3015 Series: toner percentage remaining cannot be viewed when the device is asleep........... 31 HP LaserJet P4010/4510 Series: Z-Shaft removal and replacement ......................................................... 32 HP LaserJet P4010/4510 Series: slow.................................................................................................. 33 printing/won’t print from tray 2.......................................................................................................... 33 HP Color LaserJet printer updates................................................................................................................ 35 HP Color LaserJet CP2020 Series: misprint error issue........................................................................... 35 HP Color LaserJet CP2020 Series: excessive cleaning cycles.................................................................. 35 HP Color LaserJet CP3525 Series: Product Specific 49.XXXX Errors......................................................... 36 HP Color LaserJet CP4025/CP4525 Series: 50.2 Error when device is first powered on . .......................... 36 HP Color LaserJet CP4525xh: 68.0 Error at first power on...................................................................... 36 HP Color LaserJet CP4025/CP4525 Series: USB connection causes printing errors/failures........................ 36 HP Color LaserJet MFP updates.................................................................................................................... 38 HP LaserJet CM3530 Color MFP Series: Solutions provided by the 53.040.7 firmware roll......................... 38 HP LaserJet CM3530 Color MFP Series: 30.01.45 scanner error............................................................. 38 HP LaserJet CM3530/CP3525/CP4025/CP4525: White streaks caused by dirty laser scanner glass.......... 39 HP LaserJet CM3530 Color MFP Series: HP Jetdirect 690n Wireless Print Server not supported.................. 39 HP Color LaserJet CM1312 MFP Scanner: 12 Error . ............................................................................. 39 The following support guidelines should be followed by all customers. Please refer to the UPD Systems Administrator’s Guide for detail.......................................................................................................... 40 For more information, visit: www.hp.com.
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Keeping you informed HP Color LaserJet 5500/5550: distinguishing 500 Sheet Feeder revisions
HP Color LaserJet: HP Glossy media packaging changes—weight, part numbers and sheet count
Two versions of the 500 Sheet Feeder were developed for the HP Color LaserJet 5500 and 5550:
Background HP is changing the messaged weights and, in some cases, the part numbers and sheet count of some of our glossy and matte laser papers. The paper and paper properties are not changing. The change to the new messaged weights is needed to make them consistent with common retail paper weight categories. This may result in the weights on the packaging differing from the weights listed in some LaserJet printer drivers and on the printer control panel.
• Revision A—C7130A–C7130-67901 • Revision B—C7130B–C7130-67902 Revision A will work properly ONLY with the CLJ 5500. Revision B will work properly with BOTH the CLJ 5500 and 5550. Therefore, it is important to have only Revision B available as service parts for customers. Following is the method of determining whether a feeder is Revision A or Revision B. Pull the tray partially out of the sheet feeder and look just inside the cavity on the right side. Revision B sheet feeders have a blue switch (1) pictured below that allows the user to switch the tray number indicator (2) from its current setting to “5.”
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Details As part of an overall HP media strategy for ink and laser paper, the packaging appearance, messaged paper weight and, in some cases, sheet count are changing for HP Glossy laser paper and Matte Brochure laser paper. The category names are not changing: Presentation, Brochure and Photo. The changes to the messaged weight on the package mean that the weight may not match exactly the weight/ paper type listed in the printer driver and on the control panel. For example, in the driver for the LaserJet CP3525 under Paper Type > Presentation 96-130g, the name “HP Glossy 130” is listed. On the control panel under PAPER HANDLING > TRAY
TYPE, the name “HP Glossy 130” is also listed. The table below shows the weight for glossy Presentation paper CG988A is changing from 130 gsm to 120 gsm. The customer should continue to choose the “HP Glossy 130” type for this Presentation paper.
Fig. 1
For more information, visit: www.hp.com.
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Glossy and Matte laser papers—new and old packaging information Category
Finish
New part number
Old part number
New sheet count
Old sheet count
New weight on package
Old weight on package
LaserJet brochure
Matte
Q6543A
Unchanged
150
Unchanged
150 gsm
160 gsm
Gloss
Q6610A
Q6610A and Q6611A
250
250 and 150
150 gsm
160 gsm
LaserJet photo
LaserJet presentation
Gloss
Q6612A
Unchanged
150
Unchanged
150 gsm
160 gsm
Gloss
CG965A
Unchanged
150
Unchanged
150 gsm
160 gsm
Gloss
CG992A
Q6608A and Q6607A
250
100 and 200
200 gsm
220 gsm
Gloss
Q8842A
Unchanged
100
Unchanged
200 gsm
220 gsm
Gloss
CG966A
Q6614A
100
Unchanged
200 gsm
220 gsm
Gloss
CG970A
Q6550A
100
Unchanged
200 gsm
220 gsm
Gloss
CG988A
Q2546A
250
300
120 gsm
130 gsm
Gloss
Q2547A
Unchanged
250
Unchanged
120 gsm
130 gsm
Gloss
CG964A
Q2552A
250
Unchanged
120 gsm
130 gsm
Gloss
CG969A
Q2553A
250
Unchanged
120 gsm
130 gsm
HP Color LaserJet CM1015/CM1017 installation instructions: Windows 7 (32 bit and 64 bit) The HP CM1015/CM1017 product CD for Windows Vista® 32 bit/64 bit (and the Windows Vista 32/64 bit Full Solution Software bundle on hp.com) can be run in “Compatibility Mode” in Windows® 7 for product software functionality.
2. The CM1015/CM1017“Windows Vista” Full Software Solution on hp.com can also be used. Download the Full Software Solution for the CM1015/CM1017 for Windows Vista from hp.com. Unzip/extract to the hard drive of the Windows 7 PC. Uncheck the check box “When done unzipping open: autorun.exe” before unzipping the hp.com download bundle.
After installation of the CM1015/CM1017 software on a Windows 7 PC in “Compatibility Mode” the following software components are installed: Toolbox FX Solution Center Print Driver Uninstall Utility User Guide Twain and WIA Scan Drivers To run the CM1015/CM1017 Windows Vista software on a Windows 7 PC in “Compatibility Mode” follow the steps below:
Fig. 2
1. Copy the entire CM1015/CM1017 product CD for Windows Vista 32 bit/64 bit to the hard drive of the Windows 7 PC.
For more information, visit: www.hp.com www.hp.com.
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3. Four executable (.exe) files in the CM1015/CM1017 full solution software bundle are included in the copied/ extracted software bundle on the Windows 7 PC hard drive. These files need to be run in “Compatibility Mode” for a successful install on a Windows 7 PC. These four files are: Autorun (.exe) Hpzsetup (.exe) Hpzstub (.exe) Setup (.exe) NOTE: These four files may not show the file type extensions (.exe) when listed in the Full Software Solution folder.
Fig. 4 Fig. 3
4. Each of these four files (autorun, hpzsetup, HPZstub and Setup) needs to be modified to be run in “Compatibility Mode” on the Windows 7 PC. Right click on each file and go to “Properties.” Click on the “Compatibility” tab and checkmark the box “Run in compatibly mode for:” and select Windows Vista (Service Pack 2) from the drop-down box. Click on “Apply” or “OK.” Repeat this step for EACH of the four files listed above.
5. After the four files have been set to run in “Compatibility Mode,” double click the “autorun” file and allow the installation to begin. Click on “Install Software” from the top of the “Begin Setup” screen and follow the installation prompts.
Fig. 5
For more information, visit: www.hp.com www.hp.com.
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HP Color LaserJet CM6030/ CM6040/CM6049/CP6015 MFP Series: image drum yield What is the stated yield for the image drums? The stated yield of the image drums (CB384A, CB385A, CB386A, CB387A, CE304C, CE305C, CE306C, CE307C) is 35,000 pages. Actual yield results may vary significantly according to usage conditions. How does HP determine this yield? The Cyan, Yellow, Magenta and Black image drums for the Color LaserJet CM6030MFP, CM6040MFP, CM6049MFP and CP6015 printer series have a stated yield of 35,000 pages. This number is based on printing two-page simplex jobs at 2,500 pages per day on letter/ A4 size media, long-edge feed, with documents at 5 percent coverage, which are similar to the ISO yield test pages. There is no ISO Standard for image drum yield. Actual yield results may vary significantly according to usage conditions. Why is HP providing additional clarification on the yield of the image drums? HP understands that there are various customer usage models for these devices. These usage models result in image drum yields that differ from those obtained in the original HP testing. Although drums achieve the stated life under the conditions stated above, other customer usage models may not achieve this image drum life. Therefore, HP is providing additional clarification on factors affecting yields so customers can better understand the factors affecting image drum life. Image drum optimization HP always actively works to optimize our print engines for better performance, and is providing several optimizations to improve these printer products to support different customer usage models. HP encourages you to implement these firmware upgrades to better optimize your devices. The latest firmware release is version 20100306 52.071.4 for the Color LaserJet CM6030MFP, CM6040MFP and CM6049MFP, and version 20100121 04.060.6 for the Color LaserJet CP6015. This firmware can be found on hp.com. What factors can impact the yield of the image drums? The actual yield of the image drum will vary based on several different factors. The yield of the image drums is dependent on the number of rotations of the internal components inside the image drum. Image drum yield is also dependent on the usage model. Different usage models such as duplex printing, job complexity and job length, may increase the wear on certain components inside the image drums and reduce the number of pages that may be printed.
For more information, visit: www.hp.com www.hp.com.
The factors listed below can (cumulatively) impact the yield of the image drums: 1. Number of pages in each print job Image drum yield is specified for two-page, simplex print jobs. Printing jobs in excess of two pages may maintainor, in some cases, increase image drum yield. However, one-page jobs may reduce the yield of the image drums because they require additional rotations of the internal components of the image drums, which will decrease the yield.
Fig. 6
2. Toner coverage Image drum yield is specified for 5 percent coverage per each drum. When printing documents less than 5 percent coverage, the device will execute an adjustment in order to maintain print quality. Because of this adjustment, image drum yield may be reduced when lower coverage documents are printed. 3. Number of pages printed per day The printing device performs maintenance on a daily basis, which requires the internal components of the image drum to rotate and decrement life/yield. There is some margin built into the internal components of the image drum to withstand the typical maintenance cycles of the printer. When printing fewer pages, image drum yield can be reduced. For example, the Cyan, Yellow, Magenta and Black image drums for the Color LaserJet, CM6030MFP, CM6040MFP, CM6049MFP and CP6015 printer series have an approximate yield of 30,000 pages when printing two-page simplex jobs at 220 pages per day. This results when printing documents with letter/A4 size media, long-edge feed and with an approximate 5 percent coverage and similar complexity to the ISO yield and performance pages. If printing less than 220 pages per day the yield of the image drum will be reduced.
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CP6015. This firmware can be found on hp.com. 6. Duplex printing Image drum yield is specified for two-page simplex print jobs. The yield of the image drums can be affected by duplex jobs because of the additional time required to process a duplex job. This requires extra rotations of the internal components inside the image drums, which can result in a decreased yield.
Fig. 7
4. Power save settings (sleep delay) Sleep cycles are directly correlated to the printer performing internal maintenance, as referenced in item #3. For the 30,000 page yield, as referenced in item #3, the number of pages printed per day was obtained based on a sleep delay setting of 30 minutes. Increasing the sleep delay can positively impact the yield.
Fig. 8
5. Print job complexity Complex print jobs that require additional time to process, such as heavy graphics or complex PowerPoint® files, may force the device to cycle up and down and negatively impact the yield of the image drum. The printer has the ability to minimize the cycling associated with complex print jobs to maximize the image drum life. The printer will do this automatically if it projects the image drum life is falling short of target. This new feature is enabled in the latest firmware version 20100306 52.071.4 for the Color LaserJet CM6030MFP, CM6040MFP, and CM6049MFP and version 20100121 04.060.6 for the Color LaserJet
HP LaserJet Series Printers: changes to the usage pages for “Print Usage Tracker” With the March 2010 firmware release, many of the latest HP LaserJet products will provide a new page counting methodology known as “Print Usage Tracker.” The “Print Usage Tracker” feature will be an optional page counting feature that can be enabled if desired by the product owner or administrator. Today’s current page counting methods were designed to enable efficient service and support. The Print Usage Tracker feature implements new page counting methods that are more aligned with today’s job accounting needs. Advances in firmware technology now allow for these changes. The administrator or owner of the product(s) has the option either to enable the new counting method or to do nothing. If the new counting method is enabled, the device cannot return to the previous counting method. It is important to understand this. If the feature is not enabled, nothing will change on the device and it will continue to count pages as it originally did from the factory. This document will provide an overview of how the Print Usage Tracker feature will influence a product’s page counting capabilities. Device administrators and product owners should review this information in order to make an informed decision whether to permanently enable the new counting behavior or to stay with the original factory
For more information, visit: www.hp.com www.hp.com.
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counting behavior. What will change if the new page counting method is enabled? If the new page counting method is enabled, the product’s behavior for incrementing duplex page count information will change. This page count information is viewable from two places: the printed Usage Page and the products Embedded Web Server (EWS) Usage page. The information below provides an explanation of what values change and how those changes will be counted on both Usage Pages. All of the changes listed below apply to both the printed Usage Page and the EWS Usage Page. See Fig. 9 and Fig. 10 for sample Usage pages with the changes noted to match the bullet points below (A, B, C, etc.). NOTE: The examples provided are a representation of a Usage Page for an HP LaserJet multifunction device. Changes for single-function printers will be very similar to what is presented below where applicable.
E
A B
C
D
Usage Page changes A) Duplex counts for Mono and Color will count only sides where toner has been applied and will not increment for sides that do not contain toner.1 B) The Duplex Mono Column count value will only increment by a value of one for each side of a duplexed sheet of paper where Mono toner is applied to the page. (Example: If only one side of a sheet of paper has Mono toner applied, the count will increment by a value of one. If both sides have Mono toner applied, the count will increment by two.)1 C) The Duplex Color Column count value will only increment by a value of one for each side of a duplexed sheet of paper where Color toner is applied to the page. (Example: If only one side of a sheet of paper has Color toner applied, the count will increment by a value of one. If both sides have Color toner applied, the count will increment by two.)2 Additional example: A three-page document from an application is printed in duplex mode. The first page of the document contains color. The second page and third page contain black text (K) toner only. The document is printed on two sheets of paper and includes one side with Color toner (C, M, Y) applied (Page 1), one side with Black toner (K) applied (Page 2), one page with Black toner (K) applied (Page 3). The last page of the second sheet of paper is left blank because there are only three pages in the document. As a result, the Color Duplex count will increment by one and the Duplex Mono count will increment by two. D) The Duplex Unit value has been changed to the single side Letter or A4 equivalent value (same as Simplex “Units” values) to reflect the new counting method described in the bullets above for A) B) and C). E) Only pages with toner applied to them will be counted in the Mono and Color Simplex and Duplex columns. Because of this, the Duplex 1 Image columns will no long increment and will always contain asterisks.
F
F) The Scanned (Copy, Send and Fax) section (multifunction products only) and the second page of the Usage Page will not be affected by this new functionality. Changes mentioned in bullets A-E will also be applicable to the Embedded Web Server Usages pages seen in Fig. 10.
Fig. 9: Printed Usage Page layout
For more information, visit: www.hp.com www.hp.com.
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4) Review the acceptance screen so you understand the Terms and Conditions and feel comfortable with them. 5) If you are comfortable with the acceptance statements and how the new counting functionality may or may not affect your HP device or product use model then choose to enable the feature. As stated previously, it is very important to understand that once enabled the device cannot return to the previous counting method.
A B
C
D
E
a. Select “I Accept.” b. Select “Enable the Print Usage Tracker feature on this device.” c. Press “Apply.”
F
Important note: This feature may also be enabled through HP Device management software called HP Web Jetadmin (WJA). If interested in enabling this functionality using Web Jetadmin, it is recommended that you access the HP Web Jetadmin support pages for information on updating WJA to version 10.2 Service Release 2 (version 10.2.63313) or greater. You can access the Web Jetadmin support pages by using the following URL: www.hp.com/go/ webjetadmin.
Fig. 10: EWS Usage Page screen shot
In accordance with the new methodology, specifically the changes described above in bullet points B, C and D, the Duplex page counts on a device will be remapped when the Print Usage Tracker feature is enabled. Values in the “Duplex” Mono and Color column will be doubled and values in the Duplex “Units” column will be halved to reflect the new methodology’s focus on duplex sides. Values in the “Total” column will not change. How is the new page counting method enabled and what is needed? 1) Verify your product supports the new feature and that your product has the necessary version of firmware to enable it. NOTE: A quick glance at the product matrix below will indicate if the new functionality is supported in your product and the version of firmware that is required to obtain the feature. Functionality support will only be available for those products listed in the matrix. If your product is not listed, no support will be provided.
Fig. 11: EWS screen shot of the acceptance and activation screen for Print Usage Tracker
2) Access the product’s Embedded Web Server (EWS) acceptance and activation screen by selecting the “Settings Tab > Security > Device Security Settings.” (See Fig. 11 for an example of the screen.) 3) If the acceptance and activation screen is not available, you will have to update your products firmware to access the screens. (If it is available, jump to step 4.) If it is not, go to the Supported Product Matrix section of the document below to learn what version of firmware is needed and how to obtain the latest firmware. After updating the firmware, return to step 5.
For more information, visit: www.hp.com www.hp.com.
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Supported product matrix To obtain the latest firmware for your product access the support pages for the product. Visit www.hp.com/go/ support. Once on the SUPPORT AND DRIVERS web page, enter the Product Name of your device (e.g., HP Color LaserJet CM3530 MFP or model number CC520A) in the “Download drivers and software (and firmware)” section of the web page to help you navigate to your product’s firmware page. Once you have located the software download page, select the “Cross operating system (BIOS, Firmware, Diagnostics, etc.) link to obtain the latest firmware. Update your product’s firmware using the instructions contained in the readme file for the firmware image.
LJ LJ LJ LJ LJ LJ LJ LJ
M3027/35mfp 4345mfp M4345mfp M5025/35 9040mfp 9050mfp M9040mfp M9050mfp
Multifunction (MFP) Mono
Firmware Version below or greater
20100306 48.121.4 20100220 09.170.8 20100306 48.121.4 20100306 48.121.4 20100219 08.160.8 20100219 08.160.8 20100306 51.071.4 20100306 51.071.4
CLJ CM3530mfp CLJ 4730mfp CLJ CM4730mfp CLJ CM6030mfp CLJ CM6040mfp CLJ 9500mfp CM8050mfp CM8060mfp
Multifunction (MFP) Color
SingleFirmware Version below or function Mono greater
Single-function Color
Firmware Version below or greater
LJ LJ LJ LJ LJ LJ LJ LJ LJ LJ
CLJ CLJ CLJ CLJ CLJ CLJ CLJ
20100220 03.070.7 20100106 06.050.5 20100211 46.130.5 20100120 07.020.7 20100209 46.130.5 20100126 07.140.5 20100121 04.060.6
P3005 P3015 P4014 P4015 P4515 4250 4350 5200 9040 9050
20100222 02.090.7 20100120 07.040.7 20100212. 04.070.7 20100212. 04.070.7 20100212. 04.070.7 20091230 08.160.4 20091230 08.160.4 20091230 08.100.4 20100213 08.140.5 20100213 08.140.5
CP3505 CP3525 CP4005 CP4025/CP4525 4700 5550 CP6015
Firmware Version below or greater 20100306 53.051.4 20100219 46.250.9 20100306 50.101.4 20100306 52.071.4 20100306 52.071.4 20100219 08.160.8 20091130 77.018.0 20091130 77.018.0 Wrapping up If the information explained in the document requires further clarification, HP recommends contacting your regional HP support center for additional help. Contact information can be found in the “Service and Support” section of your product’s USE guide. 1 This does not apply to copy jobs. Copy jobs scan images into the copy pipeline using a CCD scanner. When this process is performed, it is similar to taking a picture of the original. Because of how this technology works, the device does not have the ability to determine whether the original contains an image on the page and therefore if a blank page is copied, the copy system will still count the page as a Mono or Color page based on the original setting for the copy. 2 NOTE: Most products support the Duplex Blank Pages Feature to increase the throughput speed of the device. Products that support the feature and have it enabled will not duplex jobs that contain one sheet of paper with toner only applied to the front side of the sheet (e.g., one sheet of paper with an image on page 1, and page 2 left blank). Due to this behavior, the Simplex count will increment by one instead of the Duplex Count. This feature is enabled by default and can be accessed through the Control Panel at Administration > Device Behavior > Tray Behavior > Duplex Blank Pages (MFP Multifunction Devices) and from the MENU button > Configure Device > System Setup > Tray Behavior > Duplex Blank Pages (for single-function devices).
Functionality support will only be available for those products listed in the matrix. If your product is not listed, no support will be provided.
For more information, visit: www.hp.com www.hp.com.
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HP LaserJets drawer statement: Very Low HP designs its LaserJet printer systems to deliver outstanding value and print quality over the life of the printer. In order to accomplish this, the LaserJet printer system is made up of the printer itself and the HP LaserJet print cartridge/s. The design details of the print cartridge/s used in HP LaserJet printers differs between printer models to reflect the different customer needs being addressed by different printer models. These design differences are driven by HP’s goal of delivering the best value, printing experience and outstanding print quality for a variety of customers who have different printing needs. Newly released HP products have printer functionality that allows customers to continue to print until the print quality is no longer acceptable to the customer. Below are summaries that explain designed cartridge life, printing beyond the designed cartridge life and the HP warranty. Designed cartridge life In recent years, HP LaserJet, Color LaserJet Printers and Multifunctional Product cartridge yields have been calculated using standard ISO/IEC test methodologies. For more information, see http://www.hp.com/pageyield/ articles/us/en/LaserJetPageYields.html. HP publishes declared ISO/IEC page yield numbers for each LaserJet cartridge (where the ISO/IEC test method is applicable). See http://www.hp.com/pageyield/us/en/index.html. The ISO/IEC yield methodologies allow the customer to compare the declared yield of cartridges from many different manufacturers. However, the printing style of the customer (type of documents printed, number of color pages, size of print jobs, image density, etc.) can have a substantial impact on the cartridge’s actual page yield. The impact of these factors is explained in further detail at http://www.hp.com/pageyield/articles/us/en/ HowLaserIsUsed.html. Printing beyond designed cartridge life Recent HP LaserJet products have functionality that allows customers to continue to print beyond the designed cartridge life. The specific functionality varies by printer; information for specific products is available in the product’s User Guide (available on www.hp.com). Warranty HP designs its print cartridges to provide excellent print quality and unparalleled reliability throughout the designed cartridge life based on this ISO/IEC yield testing. Printing beyond the designed cartridge life can impact cartridge reliability and print quality. When printing beyond the designed cartridge life, HP cartridge warranty does not apply.
For more information, visit: www.hp.com www.hp.com.
Questions Question: What is the function that allows me to print beyond designed cartridge life and how do I enable it? Answer: Today’s products refer to this as “Very Low.” Information on how to enable this feature is available in the applicable printer User Guide(s), which can be accessed at www.hp.com. Question: What does the low message indicate? What does the “Very Low” message indicate? Answer: On some products, low indication is a notice provided to the customer that a cartridge is getting toward the end of the estimated cartridge life. It is HP’s attempt to provide some time for the customer to purchase a replacement cartridge prior to the “Very Low” indication. “Very Low” indication is a notice provided so that customers can monitor their printer output for print quality. Print quality resulting after this point will depend on what and how the printer is used. Printing beyond “Very Low” is a customer’s choice and will also depend on the customer’s print quality requirements. The supply does not need to be replaced unless or until the print quality is no longer acceptable. Question: I have an important job to print, how many pages will I get after “Very Low”? Can I be assured that my print job will have good print quality? Answer: HP designs its print cartridges to provide excellent print quality and unparalleled reliability throughout the designed cartridge life. Printing beyond “Very Low” is a customer’s choice. Print quality resulting after this point will depend on what and how the printer is used and customer print quality requirements. HP cannot determine how many additional pages, if any, a customer may print beyond the designed cartridge life. How long the remaining cartridge will print will be based on what and how the printer is used and whether the customer determines the print quality to be adequate. For more detailed information, visit http://www.hp.com/ pageyield/articles/us/en/HowLaserIsUsed.html. Question: Can I change the default behavior if I don’t like it? Answer: Yes, this is customer configurable on newer printers with this functionality. The access to this func tionality varies by printer, information is available in product-specific User Guides (available at www.hp.com). Question: Does printing past “Very Low” affect my cartridge and/or printer warranty? Answer: Printing beyond the “Very Low” indication can impact cartridge reliability and print quality. When printing beyond the designed cartridge life, HP cartridge warranty does not apply.
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Question: When printing past “Very Low,” how will I know when it is time to replace the cartridge?
Question: Why am I able to print more pages when I’m in “Very Low” condition?
Answer: When printing past “Very Low,” there will be no notification of when to change the cartridge. Replacement of the cartridge(s) will be the customer’s choice. The supply does not need to be replaced unless or until the print quality is no longer acceptable. This feature is designed to give customers a choice based on their project and needs.
Answer: Cartridge life is designed based on an average customer printing environment. When a customer’s printing varies from these design conditions, the cartridge life may vary.
Question: How do I know which cartridge is printing past “Very Low”? How do I know if there is more than one cartridge printing past “Very Low,” and which ones? Answer: This is clearly communicated on each printer that has this functionality. The messages displayed vary by printer; information is available in product-specific User Guides (available at www.hp.com). Monochrome printers There is only one cartridge. The “Very Low” messaging will be displayed on the control panel (if there is one) and on the Supplies Status Page.* Color printers • One color cartridge is printing past “Very Low.” It will include the color that is printing past “Very Low,” e.g., “Cyan cartridge very low.” The information will be displayed on the control panel (if there is one) and on the Supplies Status Page.* • More than one color cartridge is printing past “Very Low.” The message will be “supplies very low.” To determine the status of each cartridge, see the Supplies Status Page.* Question: How does this functionality work for color printers? Answer: If a customer wants to print beyond “Very Low” on a color printer, this is allowed by pushing the “check mark” or “OK” or “Continue.” This procedure is required for individual cartridges that reach “Very Low.” The options available may vary by printer; information is available in product-specific User Guides (available at www.hp.com). Question: How does this functionality work for monochrome printers? Answer: Printing continues beyond “Very Low” on a monochrome printer without any customer interaction. The options available may vary by printer; information is available in product-specific User Guides (available at www.hp.com). Question: How does this functionality work, if available, for older printers? Answer: Similar functionalities have been provided on earlier products. Information on how to enable this feature on specific products is available in the applicable printer User Guide(s), which can be accessed at www. hp.com. Below is a list of these products. * The Supplies Status Page can be found using the control panel and/or through software. How to access this information is available in productspecific User Guides (available at www.hp.com).
For more information, visit: www.hp.com www.hp.com.
For more detailed information, visit: http://www.hp.com/ pageyield/articles/us/en/HowLaserIsUsed.html. Question: Which products have this functionality? Answer: Below is a list of products that have printing beyond “Very Low” functionality. Information on how to enable this feature is available in the applicable printer User Guide(s), which can be accessed at www.hp.com. LaserJet Color products with printing beyond “Very Low” functionality: A. LJ 3015 B. CP5225 C. CLJ CP4525, CLJ CP 4025 Question: Is this the first time HP has provided this functionality? Answer: Similar functionalities have been provided on earlier products. Below is a list of these products. Information on how to enable this feature on specific products is available in the applicable printer User Guide(s), which can be accessed at www.hp.com. LaserJet products (monochrome) LJ 1010 / LJ 1012 / LJ 1015 LJ 3015, LJ 3020 / LJ 3030 (AiOs) LJ 1020, LJ 1020 Plus, LJ 1022 LJ 1018,* LJ 1150 LJ 3050, LJ 3052 / LJ 3055 (AiOs) LJ 3050Z (AiO), LJ M1005MFP* LJ M1319f MFP* LJ P1005/P1006* LJ P1007/P1008* LJ P1505* LJ M1120MFP*, LJ M1522MFP* LJ4Si, LJ4Si MX LJ 5Si / 5Si MX, 5Si copier LJ 8000, copier 240, LJ 8100, copier 320, LJ 8100mfp LJ 8150, LJ 8150mfp LJ II, LJ IID, LJ III, LJ IIID, LJ IIP, LJ IIIP, LJ IIIP+ LJ IIISi, LJ IIISi MX LJ 4, LJ 4L, LJ4M LJ 4ML, LJ 4M+, LJ 4+ LJ 4P, LJ 4MP LJ 4PJ, LJ 4LJ, LJ 4LC LJ 5, LJ 5L, LJ 5M, LJ5N LJ 6L, LJ 6L gold (China) LJ 3100 (AiO), LJ 3150 (AiO) LJ 6L Pro LJ 1100, LJ 1100A (AiO) LJ 3200 / LJ 3200M (AiOs) LJ 1200/1220 (AiO), LJ 1000, LJ 1005 LJ 3300 (AiO) LJ 3310, 3320, 3330, 3380 (AiO) LJ 1300
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LJ LJ LJ LJ LJ LJ LJ LJ LJ LJ LJ LJ LJ LJ
1160, LJ 1320 3390 / LJ 3392 (AiOs) P2015, LJ P2014 M2727mfp P2035*/2055 5P, 5MP 2100, LJ 2200 4000, LJ 4050, LJ 4100 4100mfp / LJ 4101mfp 4345mfp, LJ M4345mfp P4015 / P4515, LJ P4014 5000, LJ 5000LE 5100 M5025mfp, LJ M5035mfp
LaserJet color products CP2025 CM2320 CLJ 3000, CLJ 2700 CP 3525 CM 3530 CLJ 3600, CLJ 3800, CLJ CP3505 CLJ 4500/4550 CLJ 4700, CLJ 4730mfp CLJ CM4730mfp, CLJ CP4005 CLJ CP6015 CLJ CP6040 mfp CLJ CM6030 mfp CLJ CP1215 CLJ CM1312 CLJ CP1515n/1518n CLJ 2600, CLJ 1600, CLJ 2605 CLJ CM1015 CM1017mfp Question: Why hasn’t HP provided this functionality on all products? Answer: HP continues to improve current product designs to meet customer needs.
HP Scanjet 7000n: replacing the hard disk Servicing and repairing the Scanjet 7000n is made easier by allowing the user to directly replace the hard disk drive (HDD) without the need to send the unit to HP or a visit from a service representative. In this way, the user is able to reuse the HDD from the old unit in the new unit. However, reusing the HDD does have its conditions and requirements, and if these are not followed it may cause unnecessary problems for the user. This document provides some topics to consider when replacing the HDD. It is a complement to the online Service and Support training provided at Grow@hp (ID 01158572 and 01158574) and provides some updated information. All cases described in this document apply to the normal, non-encrypted HDD. The encrypted HDD cannot be replaced and, consequently, servicing a 7000nx (the 7000n with an encrypted HDD) requires the replacement of the whole unit. Note that a replacement 7000nx includes a new HDD—this is a change from the details provided in the online training. Using the original HDD in a replacement 7000n Before the user removes the HDD from the current unit, it is recommended, if possible, to use the EWS access to perform a backup and export the user lists from the device. This step allows for the best transfer scenario (see Case 3) and the highest customer satisfaction. In all cases, once users follow the instructions on how to put their existing HDD in the replacement unit the unit should turn out without problem. A couple of differences to note are: • The 7000n unit will take a little longer than usual to boot the first time. This is normal as the unit prepares for operation with this HDD. • In some cases it may be necessary to boot the unit twice to have full functionality, but this is a rare condition. The following sub-sections describe several cases to consider, based on the setup of the unit in question. Case 1: No local users configured This first case applies to users who: • Do not use “Local” Users/Admins in their configuration • Did not back up the configuration settings of the unit before the hardware failure
For more information, visit: www.hp.com www.hp.com.
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In this case, all of the “soft configuration data” that was present in the old system will be present in the new system, with the exception of configuration settings for the Jetdirect network card. For example, if the user had set the system name or had manually configured the IP settings—or anything else in the “Networking” tab of the EWS—these settings are lost and need to be reconfigured manually. In addition, a backup from the device does not help because it does not restore the Jetdirect network card settings. Case 2: Local users configured The second case applies to users who: • Have the device configured with “Local Users and Local Admins” • Did not back up the data or export their users to a CSV file before the hardware failure In this case, most “soft” configuration settings will be preserved. All Jetdirect network card settings will be lost (see Case 1). Additionally, the Local Users and Admins that had been set up in the original unit will be visible through the EWS but will not be functional on the new unit. It will appear as though all Users were transferred, but in actuality none of the Local Users will be functional. It will also not be possible to edit the Local Users/Admins from the EWS. Even though the list will appear, selecting Users will result in a “no selection” error. Since the user does not have a backup or an exported file from the original unit, the only alternative is to back up the configuration settings and then perform a cold reset and restore the backup. If the user is unable to perform a backup before performing the cold reset, the device will have to be completely reconfigured.
For more information, visit: www.hp.com.
Case 3: Local users configured and backup available This final case applies to users who: • Have the device configured with “Local Users and Local Admins” • Did back up the data and/or export the Users to a CSV file before the hardware failure This case is essentially the same as Case 2. However, since the user has a backup they can either: 1. Perform a cold reset and then restore the backup/ import 2. Just restore the backup/import Users When performing the restore, the unit may warn the user that the backup is from a different system, but it is still possible to proceed. Once the restore is complete, all Local Users should also be restored and should function as expected. Note again that the Jetdirect network card settings must be re-entered manually, if desired, since this data is not included in the backup. One final note is regarding Quick Sets that specifically contain paths and authentication information: “Save to Network Folder” quick sets. These quick sets will not function correctly (authentication will probably fail) when the original HDD is placed in the new unit. Additionally, these quick sets cannot be edited via the EWS. The admin will have to delete these quick sets and re-enter them in order to make them functional.
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HP Scanjet 7000n: performing a Cold Reset The Scanjet 7000n/7000nx has the capability of performing a Cold Reset. This kind of reset is the most complete and aggressive, setting the unit back to its pristine, out-of-the-box state with no customer configuration data. In some service cases it is necessary to reset the unit to this pristine state. This document provides the instructions on how to perform a Cold Reset. Instructions to perform a Cold Reset The Cold Reset is a feature of the BIOS of the 7000n/ 7000nx and needs to be accessed from the Startup Menu. The user must first shut down the unit in the standard manner and then follow the instructions in this section. Enter the Startup Menu. Turn on the scanner (by pressing the power button on the top of the unit) and wait for the HP logo to show on the display (indicating that the unit is booting). As soon as the HP logo is displayed, press the “ESC” key (top-left corner of the keyboard) and keep pressing it to enter the Startup Menu. By the time the progress number reaches 3/7 the display should show the following:
Enter the Administrative Menu. If the unit has a BIOS-level administrator password set (recommended), the user will first have to select “Sign In” and enter that password. Use the up/down arrow keys on the keyboard to move the highlight to the “Sign In” option and press “Enter.” Type in the password and “Enter” again. Using the arrow keys on the keyboard highlight the “Administrative Menu” option and press “Enter.” A menu similar to the following will display:
Fig. 13: Administrative Menu
Select Cold Reset option. Using the arrow keys, scroll to the “Cold Reset” option and press either “Enter” or the spacebar to select it. An “X” will show between the brackets “[ ]”. Then scroll down to the “Back” option and press “Enter” to return to the Startup Menu. In the Startup Menu press “Enter” again to select the “Continue” option. This will restart the unit, performing a Cold Reset and clearing all configuration data.
Fig. 12: Startup Menu
For more information, visit: www.hp.com www.hp.com.
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HP Scanjet 7000n: turning on the scanner When turning on a unit, the Scanjet 7000n/7000nx behaves and is configured in ways that may be confusing. This document provides some details to help the user turn on the scanner for the first time.
It is possible that labels on the product may cover up and obscure the front power button. Fig. 16 shows an example where the Microsoft end-user license agreement sticker covers the power button and the button is not visible until the sticker is peeled back (Fig. 17).
Solution or workaround: The Scanjet 7000n/7000nx has two power switches and both need to be used to turn on the scanner. The first power switch is located on the back of the unit, as shown in Fig. 14.
Fig. 16: Unit with label covering power button
Fig. 14: Back of Scanjet 7000n
This switch in the back needs to be turned on first. Note that no activity will be seen on the unit when this switch is turned on—no LEDs, lights, display or fan turn on. Once the switch in the back is on, the power button on the top of the unit needs to be pressed (see Fig. 15). The light on this button will turn on to indicate that the unit is starting its boot-up sequence. Note that the green button in the control panel to the right of the display is not a power button; it is a start button used to initiate scanning. Fig. 17: Label peeled back to show power button
Fig. 15: 7000n Front Power Button
For more information, visit: www.hp.com.
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HP Scanjet 7000n WJA and DSA support The Scanjet 7000n/7000nx was introduced without support for Web Jetadmin or Digital Sending Software, but there are plans to provide that support in the future.
From Embedded Web Server (EWS) 1. In a supported web browser on your computer, type the product IP address or host name in the address/ URL field. To find the IP address or host name, touch the Network Address button on the Home screen. 2. Click on the Information tab.
Status Current plans are for a new version of Web Jetadmin to release in Spring 2010 with support for the Scanjet 7000n/7000nx.
3. Click on the Configuration Page link.
Current plans are for a new version of Digital Sending Software to release during 2010 with support for the Scanjet 7000n/7000nx.
From HP Web Jetadmin 1. Start HP Web Jetadmin.
To find more details and updates, visit Web Jetadmin: www.hp.com/go/webjetadmin.
3. In the left navigation pane, expand Overview and select All Devices. Locate the device in the list, and then click to select it. If you need to view the firmware version for multiple devices, select all of them by pressing either the Ctrl or Shift key as you click the name of each device.
HP Scanjet 7000n Firmware Readme Product name(s): HP Scanjet Enterprise 7000n/7000nx Document Capture Workstation Model number(s): L2708A, L2709A This Readme file provides specific installation instructions and other information you should know before you perform a firmware upgrade for your HP Scanjet scanner. Upgrade instructions are provided for single and multiple scanner upgrades. What is included in a firmware upgrade? The HP Scanjet firmware upgrade file available from the HP support website contains firmware for the engine, scanner and embedded Jetdirect (if applicable) in one convenient download file. When the firmware upgrade file is sent to the HP Scanjet scanner, the firmware for the engine and scanner is upgraded. Who needs this firmware? HP provides firmware upgrades for your scanner periodically through its supported lifecycle. A firmware upgrade may be necessary if it is determined that you may benefit from the resolution of any issues that are documented below. These upgrades are available on the HP support website. NOTE: If you are using a third-party application on your HP Scanjet 7000n/7000nx, contact the application vendor before upgrading the firmware to see if your application(s) have been qualified with this firmware release.
Finding the current firmware version From the scanner 1. Touch the Service button on the Home screen. 2. Locate the Firmware Revision field. The firmware version will look something like this: 56173_8882.
4. Locate the Firmware Datecode field. The firmware version will look something like this: 20091112 56173_8882.
2. Open the Device Management view.
4. Click on the Firmware tab. From the View options select Printer Firmware. 5. The firmware version can be found under the Device Firmware column and will look something like this: 56173_8882. Enhancements and fixes NOTE: All enhancements and fixes from previous revisions of firmware are included in the current revision.
Firmware revision: 62463_12379 Firmware datecode: 20100209 Auto Color Detect: • This fixed an issue where Auto Color Detect was not selecting the correct output type when scanning black/ gray documents optimized for text or mixed text/picture to a PDF file. Backup and restore: • This fixed an issue where Outgoing E-mail Servers (SMTP) were not being restored. Blank page suppression: • This fixed an issue where blank pages were not being suppressed if they were skewed. • This includes a fix to suppress colored blank pages. Previously, only white or lightly colored blank pages were suppressed.
NOTE: Touch the Firmware Upgrade button and a Detecting USB Storage Device message will be displayed. Wait until the message is dismissed and then touch the Details button to view additional information about the content of the installed firmware.
For more information, visit: www.hp.com.
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Component
Firmware version
HP Scanjet Enterprise 7000n/7000nx
62463_12379 (20100209)
Platform NVram
0.0.1.0 (20091118)
ActivClient Middleware
6.1.3.74.3 (20090820)
BIOS
Scone_0005.HP090209_1753 (20090902)
Graphics Driver
1.0.0.0 (20090526)
Hardkeys Drivers
1.0.0.200909150 (20090915)
System Firmware
VMPS-Builder-JediAppXpL1Branch-2.0.62463.0 (20100209)
InstallerDispatcher
07.16.2009_EFI44671M_PC367M (20090716)
JIO Drivers
1.0.20091020.7 (20091020)
OCREngine
12.2.7 (20090901)
Product
VMPS-Builder-JediAppXpL1Branch-2.0.62463.0 (20100209)
PartitionInstaller
07.16.2009_EFI44671M_PC367M (20090716)
Platform Applications
LOCAL-IJS-Jedi-XPE-2.0.52429.1326 (20090930)
PlatformPartition
OS Partition 20091001.30232 (20091001)
Scanner Driver
0.108.9.1013 (20091014)
Scanner Firmware
91106_90_50 (20091110)
SmartCardDlls
1.0.0.1 (20090521)
SwapPartition
NTFS Swap Partition 1.0 (20090728) Control panel: • This fixed an issue where the inactivity timeout was not being triggered in the Image Preview screen during a scan job. • This fixed an issue where the user was not signed out if multiple inactivity timeouts were triggered in the Image Preview or Job Build screens during a scan job. • This fixed a device error in Service application seen when the inactivity timeout was triggered while a warning dialog was being displayed. • This fixed an issue where the Start button LED was not turning green to indicate that the device was ready to start a scan job. • This fixed an issue where the calibration settings in the Calibrate Touchscreen application were lost after the device was shut down or restarted. • This fixed an intermittent hang in the Calibrate Touchscreen application. • This fixed an intermittent device error seen during high memory usage scan jobs (e.g., large page size, duplex enabled, high resolution, job build enabled). Image adjustment: • This adjusted the sensitivity of Darkness slider tool to achieve optimal results when making adjustments for low contrast documents, such as those containing handwriting. PDF compression: • This fixed an issue where the high-compression PDF file setting was producing the identical file sizes for the high (large file), medium and low (small file) output quality settings.
For more information, visit: www.hp.com.
HP Web Jetadmin: • This fixed an error condition when configuring the SMTP server settings (see Tools > Options > Shared > E-mail > SMTP). • This fixed an issue where a SMTP server could not be configured for more than one server usage function (supported functions are E-mail, Fax, Alerts, AutoSend). • This fixed an issue where the Network Time Server (NTS) synchronization period could not be set to a value greater than 24 hours. OXPd and web services: • This fixed an issue where the inactivity timeout was not triggered and the scan job was not automatically submitted to the server after a scan job completed and the job status dialog was being displayed. • This fixed an issue where some HP Secure Hard Disk information was not being reported correctly. • This fixed a permissions mismatch between the DeviceUsage Web Service and the Device Web Service. • This added an object identifier (OID) to enable/disable the web proxy configuration settings. • It now displays correct workflow configuration data file versions on the OXPd: Workflow web page. • This fixed an XML parsing issue that caused OXPd workflow solution buttons to be unresponsive. • This fixed a device error when installing OXPd solutions using the Solution Installer in EWS or HP Web Jetadmin. Firmware upgrade instructions You can use any of the following methods to upgrade the device firmware. For each of these methods, you must first download the firmware upgrade file from one of the HP support websites given below, and save the file on the network or on your computer. The firmware download is a self-extracting executable that expands to a firmware upgrade file with a .BDL extension. HP Scanjet 7000n Firmware Downloads: www.hp.com/go/sje7000n_software HP Scanjet 7000nx Firmware Downloads: www.hp.com/go/sje7000nx_software NOTE: To verify that the firmware upgrade succeeded, check the firmware version using the instructions in the Finding the Current Firmware Version section.
Important: 1. Prior to upgrading, please perform a device data backup. In addition, if you have configured the device with Local Address Book Contacts, Fax Speed Dials or User Access Codes, then export them to a CSV file. 2. Do not remove power from the device during an upgrade unless the device specifically asks you to. Removing power from the device during an upgrade can damage the device.
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3. Although scan jobs initiated from the device while an upgrade is in progress will not interrupt the upgrade; it is recommended that the firmware upgrade be done after business hours when the device is not in use. 4. The firmware file with the .BDL extension is quite large (~1.5 GB). The upgrade process can take up to 45 minutes to complete, depending on the upgrade method, connection speed and how much the firmware has changed in comparison to the version that is currently on the device. Use HP Web Jetadmin to upgrade the firmware. 1. Start HP Web Jetadmin.
7. The Select images to import page is displayed. Select the firmware image and click Next. 8. The Confirm page is displayed. Click Import. 9. The firmware image is then imported to the server and will appear in the Firmware Repository. 10. The Results page is displayed. Click Done. Steps for importing firmware images from a local or network folder 1. In the left navigation pane, expand Firmware and click Firmware Repository.
2. The firmware upgrades are displayed on the Firmware Repository page. Click Import. The Import Firmware 2. In the left navigation pane, right click on Firmware and Images wizard is started with the Choose images select Upgrade firmware. The Select upgrade type folder page displayed. page is displayed. 3. Enter or browse to the folder where the firmware image 3. Select the Device firmware upgrade type and click with the .BDL extension is located and click Next. Next. The Select devices page is displayed. 4. The Select images to import page is displayed. Select 4. Select the device by highlighting it and clicking the the firmware image and click Next. arrow buttons between the two lists. If you need to 5. The Confirm page is displayed. Click Import. upgrade multiple devices, select all of them by pressing either the Ctrl or Shift key as you click the 6. The firmware image is then imported to the server and name of each device. Click Next. The Select firmware will appear in the Firmware Repository. version page is displayed. 7. The Results page is displayed. Click Done. 5. Select the firmware image to upgrade and click Next. Use Embedded Web Server (EWS) to upgrade NOTE: If no firmware images are displayed, then follow the the firmware. steps below for getting and importing firmware images into HP Web Jetadmin.
Important: If more than one upgrade option is available, the hardware NVRAM must be upgraded first, and then the firmware upgrade installed. 6. The Confirm page is displayed. Click Upgrade. 7. The device will automatically restart after the firmware file has been transferred to the device. Starting the device after a firmware upgrade may take up to 20 minutes. 8. The Results page is displayed. Click Done. Steps for getting firmware images from www.hp.com 1. In the left navigation pane, expand Firmware and click Firmware Repository. The Firmware Repository page is displayed with the firmware images already available.
Note: You must have access to the device’s local administrator password to complete this task.
1. In a supported web browser on your computer, type the product IP address or host name in the address/ URL field. To find the IP address or host name, touch the Network Address button on the Home screen. 2. Click on the General tab. 3. Click on the Solution Installer menu item. Important: If more than one upgrade option is available, the hardware NVRAM must be upgraded first, and then the firmware upgrade installed. 4. Browse to the firmware file with the .BDL extension and click Install.
2. Click Get Images. The Get Firmware Images wizard is started with the Select images page displayed.
5. The device will automatically restart after the firmware file has been transferred to the device. Starting the device after a firmware upgrade may take up to 20 minutes.
3. Select the images to get from www.hp.com and click Next. The Select destination page is displayed.
6. If necessary, repeat the previous two steps to install a second upgrade.
4. Select the destination for the image to be stored and click Next. The Confirm page is displayed. 5. Click Get Images. The image is downloaded to HP Web Jetadmin and the Results page is displayed. 6. To get the image onto the HP Web Jetadmin server, check the box for Import firmware images and then click Done.
For more information, visit: www.hp.com.
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Use USB storage device to upgrade the firmware. Note: You must have access to the device’s local administrator password to complete this task.
1. Copy the firmware file with the .BDL extension to a USB storage device, and then plug the USB device into the USB connector beside the control panel. Caution: Make sure to leave the USB storage device plugged into the USB connector until all upgrades are installed, the device has restarted and the Home screen is displayed on the touch screen. 2. From the Home screen, touch the Service button and then touch the Firmware Upgrade button. Important: If more than one upgrade option is available, the hardware NVRAM must be upgraded first, and then the firmware upgrade installed. 3. Touch the upgrade option you want to install, and then touch the Upgrade Now button. 4. When prompted, touch the Yes button to restart the device. Starting the device after a firmware upgrade may take up to 20 minutes.
Note: If you do not respond to the restart prompt before the inactivity timeout is triggered, then the device will automatically restart.
5. If necessary, repeat the previous two steps to install a second upgrade. Expected device messages during an upgrade. The device displays the following messages during a normal upgrade process: Device message
Explanation
Receiving upgrade
Displayed from the time the device recognizes the beginning of a firmware upgrade until the time the device has verified the validity and integrity of the firmware upgrade
Troubleshooting a firmware upgrade The following table lists possible reasons for the failure of a firmware upgrade and the corrective action to take for each situation. Reason for firmware upgrade failure
HP Scanjet 8270: enterprise installation The HP Scanning software* for the Scanjet 8270 has some built-in features for streamlining and customizing the installation process. These features are intended for customers that want to deploy the software in an automatic and “silent” manner, with minimum user interface and avoid the need for user interaction. This document describes the software features that are available for enterprise customers to install the solution for the 8270 scanner. Several of these features are available for any scanner that uses the Photosmart software. This document presents the features and options available as well as some easy customizations to modify the standard behavior and further streamline the installation process. Several different versions of software have been released for this scanner model. This document covers details for version 13.0, the most recent update of the software (released at the end of 2009). Enterprise installation features Software installation The HP Scanning software solution has some features that allow for an easy, streamlined installation that enterprise customers may require in their environments. The features are command-line parameters of the main installer executable HPZstub.exe** and can be combined to produce the desired results. The following switches and parameters are available: • -s switch: This parameter turns on the “silent install” feature where the person installing the software is not prompted to select any options and the installation completes with minimum interaction. Parameters: – [no parameter]: displays progress screens, including a window prompting the user to connect his scanner and a product registration window
Result/corrective action
.BDL file corrupted
The device will recognize that the .BDL file is corrupted and will reject the upgrade. Download the firmware file again from the HP support website and send the new file to the scanner.
Wrong scanner model
The device will recognize the model mismatch in the .BDL file and will reject the upgrade. Download the correct firmware file from the HP support website and send it to the scanner.
Upgrade interrupted Examples include: lost network connection, closed EWS browser window, etc.
No upgrade has occurred. Device will transition to Ready. Resend the upgrade package.
Fig. 18: Connect your scanner
– noprogress: hides all user interface and windows but still includes a window prompting users to connect their scanners to connect their scanner and a product registration window * HP Scanning software may also be called “Solution Center software” or “Photosmart software.” ** The file is found on the root folder of the HP Software CD.
For more information, visit: www.hp.com.
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• For version 13.0, if displaying the window prompting users to connect their scanners is not desired then see section “Suppressing ‘Connect Scanner’ Prompt” in this document. • For version 13.0, if the product registration window is not desired then see section “Suppressing Product Registration” in this document. • This process will install HP Update in version 13.0. – To avoid installing HP Update, see section “Preventing HP Update Installation” in this document. Examples Silent install with progress screens: HPZstub.exe -s Silent install without user interface: HPZstub.exe –s noprogress
Customizations The installation files can be modified and customized to add some capabilities to the installation, depending on customer needs. This section outlines the changes needed for each capability. Preventing HP Update installation If the user is not interested in the automatic updates provided by the HP Update tool, it is possible to avoid installing this component. In version 13.0 of the software the following changes need to be made in the file Autorun.inf (found at the root of the installation CD): From: To:
[Option.all] SoftwareUpdate=Yes [Option.all] SoftwareUpdate=No
Suppressing product registration The standard installation will prompt the user to register their product, regardless of the options selected. In order to suppress this step it is possible to modify the file Autorun.inf (found at the root of the installation CD) in the following ways, depending on the software version. Software Version 13.0 From: [MSI.Product8200] 1=sj8200 2=BufferChm 3=Scan 4=WebReg RefCountKey=%CDGuid% To (delete the WebReg line): [MSI.Product8200] 1=sj8200 2=BufferChm 3=Scan RefCountKey=%CDGuid%
For more information, visit: www.hp.com.
Suppressing “Connect Scanner” prompt The standard installation will prompt the user to connect the scanner once the necessary components are installed. This is an optional step and the user can decide to either connect or not connect the scanner at this point. If it is still desired to avoid this prompting window the following modifications should be performed in the file Autorun.inf (found at the root of the installation CD), depending on the software version. Software version 13.0 From: [run3] launchbase=%sourcepath%Setup\ Qualifier=%OS% 1=hpzwis01.exe 2=hpzcdl01.exe -storesourcepath 3=hpzprl%ICE_SUFFIX%.exe -m PreloadICEEngineToGUIDFolder 4=hpznop01.exe -PostRegisteredMessage WM_START_BITMAP_TIMER 5=[ProductBucketsAvailable] 6=[run.commitproduct] 7=hpzshl%ICE_SUFFIX%.exe –m BPDCheckFlashPlayer 8=[BucketsAvailable] 9=scanconnectex.exe 10=[Run.CommitFull] 11=hpzfwx01.exe -m PostInstallFirewallExceptionList 12=%sourcepath%\setup\hpzarp01.exe 13=hpzshl%ICE_SUFFIX%.exe -m PestPatrolService -gate PestPatrol 14=hpzwrp01.exe -m LaunchPrintProjects To (delete line 9 and renumber): [run3] launchbase=%sourcepath%Setup\ Qualifier=%OS% 1=hpzwis01.exe 2=hpzcdl01.exe -storesourcepath 3=hpzprl%ICE_SUFFIX%.exe -m PreloadICEEngineToGUIDFolder 4=hpznop01.exe -PostRegisteredMessage WM_START_BITMAP_TIMER 5=[ProductBucketsAvailable] 6=[run.commitproduct] 7=hpzshl%ICE_SUFFIX%.exe –m BPDCheckFlashPlayer 8=[BucketsAvailable] 9=[Run.CommitFull] 10=hpzfwx01.exe -m PostInstallFirewallExceptionList 11=%sourcepath%\setup\hpzarp01.exe 12=hpzshl%ICE_SUFFIX%.exe -m PestPatrolService -gate PestPatrol 13=hpzwrp01.exe -m LaunchPrintProjects
Other features and setup requirements The installation of the HP Scanning software does not require a reboot of the system. However, other necessary components may require a reboot if they are not installed or up to date. This is specifically true of the .NET framework installed on the intended computer. To avoid the need for a reboot, ensure that the latest version of .NET framework is installed on the computer before starting the HP Scanning software installation.
21
HP Scanjet N6310: enterprise installation The HP Scanning software1 for the Scanjet N6310 has some built-in features for streamlining and customizing the installation process. These features are intended for customers that want to deploy the software in an automatic and “silent” manner, with minimum user interface and avoid the need for user interaction. This section presents the features and options available as well as some easy customizations to modify the standard behavior and further streamline the installation process. Enterprise installation features Software installation The HP Scanning software solution has some features that allow for an easy, streamlined installation that enterprise customers may require in their environments. The features are command-line parameters of the main installer executable HPZstub.exe2 and can be combined to produce the desired results. The following switches and parameters are available: • -s switch: This parameter turns on the “silent install” feature where the person installing the software is not prompted to select any options and the installation completes with minimum interaction. • Parameters: – [no parameter]: Displays progress screens, including a window prompting the user to connect their scanner and a product registration window • For version 13.0, this displays the window prompting users to connect their scanners. • If this is not desired, see section “Suppressing ‘Connect Scanner’ Prompt” in this document.
оо In either version 11.5 or 13.0, a window is displayed to register the product. «« If this is not desired, see section “Suppressing Product Registration” in this document. • forcetypical switch: This optional parameter determines which software components will be installed. • Parameters: −− min: Installs the scan drivers, task-based User Interface, and OCR components оо This installs HP Update in version 13.0, but not in version 11.5. оо To avoid installing HP Update, see section “Preventing HP Update Installation” in this document. −− full: installs the basic—min—install plus HP Photosmart Essential software and HP Update Examples Silent install with progress screens: HPZstub.exe -s Silent install without user interface, installing the basic software: HPZstub.exe –s noprogress –forcetypical min Driver and tools installation In addition to the HP Scanning software, the Scanjet N6310 has available ISIS/TWAIN drivers and tools utility that can be installed independently of the HP Scanning software. In a similar way as the HP software, the feature is a command-line parameter of the driver installer executable Setup.exe3 and is: setup –r -s Customizations The installation files can be modified and customized to add some capabilities to the installation, depending on customer needs. This section outlines the changes needed for each capability. Preventing HP Update installation If the scanner user is not interested in the automatic updates provided by the HP Update tool, it is possible to avoid installing this component. In version 11.5 of the software, this is accomplished by using the min parameter of the -forcetypical switch. In version 13.0, the min option does install HP Update so a modification of an installation file is required. In file Autorun.inf (found at the root of the installation CD) the following change is needed:
Fig. 19
From:
−− noprogress: Hides all user interface and windows. оо For version 13.0, this displays the window prompting users to connect their scanners. «« If this is not desired, see section “Suppressing ‘Connect Scanner’ Prompt” in this document.
For more information, visit: www.hp.com www.hp.com.
[Option.min] SoftwareUpdate=Yes
To: [Option.min] SoftwareUpdate=No
22
Suppressing product registration The standard installation will prompt the users to register their product, regardless of the options selected. In order to suppress this step it is possible to modify the file Autorun.inf (found at the root of the installation CD) in the following ways, depending on the software version. Software Version 13.0 From: [MSI.ProductN6310] 1=N6310 2=BufferChm 3=Scan 4=WebReg RefCountKey=%CDGuid%
To (delete the WebReg line): [MSI.ProductN6310] 1=N6310 2=BufferChm 3=Scan RefCountKey=%CDGuid%
Software Version 11.5 From: [MSI.ProductSW] RefCountKey=%CDGuid% 1=WebReg 2=Scan 3=hpgN6310 2=hpgN6310QFolder
To (delete the WebReg line and renumber): [MSI.ProductSW] RefCountKey=%CDGuid% 1=Scan 2=hpgN6310 3=hpgN6310QFolder
Suppressing “Connect Scanner” prompt The standard installation of version 13.0 will prompt the user to connect the scanner once the necessary components are installed. This is an optional step and the user can decide to either connect or not connect the scanner at this point. If the desire is to avoid this prompting window the following modifications should be performed in the file Autorun.inf (found at the root of the installation CD). Software Version 13.0 From: [run3] launchbase=%sourcepath%Setup\ Qualifier=%OS% 1=hpzwis01.exe 2=hpzcdl01.exe -storesourcepath 3=hpzprl%ICE_SUFFIX%.exe -m PreloadICEEngineToGUIDFolder 4=hpznop01.exe -PostRegisteredMessage WM_START_BITMAP_TIMER 5=[ProductBucketsAvailable] 6=[run.commitproduct] 7=[BucketsAvailable] 8=scanconnectex.exe
For more information, visit: www.hp.com www.hp.com.
9=[Run.CommitFull] 10=hpzfwx01.exe -m PostInstallFirewallExceptionList 11=%sourcepath%\setup\hpzarp01.exe 12=hpzshl%ICE_SUFFIX%.exe -m PestPatrolService -gate PestPatrol 13=hpzwrp01.exe -m LaunchPrintProjects
To (delete line 8 and renumber): [run3] launchbase=%sourcepath%Setup\ Qualifier=%OS% 1=hpzwis01.exe 2=hpzcdl01.exe -storesourcepath 3=hpzprl%ICE_SUFFIX%.exe -m PreloadICEEngineToGUIDFolder 4=hpznop01.exe -PostRegisteredMessage WM_START_BITMAP_TIMER 5=[ProductBucketsAvailable] 6=[run.commitproduct] 7=[BucketsAvailable] 8=[Run.CommitFull] 9=hpzfwx01.exe -m PostInstallFirewallExceptionList 10=%sourcepath%\setup\hpzarp01.exe 11=hpzshl%ICE_SUFFIX%.exe -m PestPatrolService -gate PestPatrol 12=hpzwrp01.exe -m LaunchPrintProjects
Other features and setup requirements The installation of the HP Scanning software does not require a reboot of the system. However, other necessary components may require a reboot if they are not installed or up to date. This is specifically true of the .NET frame work installed on the intended computer. To avoid the need for a reboot, ensure that the latest version of .NET framework is installed on the computer before starting the HP Scanning software installation. Identifying the software version Look in the following places to determine the software version and consequently know which steps to take. Version information can be found the HP Scanning Help menu under “About HP Scanning…” An alternative is to look at the entries in the Control Panel “Add or Remove Programs.” There, the version 11.5 software will be listed as “HP Scanjet N6310 11.6.” For version 13.0, the same program is simply listed as “HP Scanjet N6310” and an additional check is to see program “HP Imaging Device Functions 13.0.” 1 HP Scanning software may also be called “Solution Center software” or “Photosmart software.” 2 The file is found on the root folder of the HP Software CD. 3 The file is found in the isistwain folder of the HP Software CD.
23
Single-function and multifunction printers (MFP)—49.XXXX Errors: Using the “Auto Recovery” feature What is the Auto Recovery feature? With the release of the spring 2010 firmware roll, many of currently shipping HP products will have a new feature which allows the administrator to configure the device to auto recover from an intermittent 49.XXXX error. The list of products that support this feature are listed in a table below. How and when to use the feature A 49.XXXX error can occur randomly when a device is trying to perform an action that it was not designed to comply with or if it encounters a conflict within the device operating system (system error). When a 49.XXXX error occurs intermittently, it can become an annoyance to the users of the device because the device requires the power to be turned OFF and back ON (power cycle) to resume activities. Since intermittent 49.XXXX errors can occur when a user is not in front of the device, the user may find the device in the 49.XXXX state when he has an urgent need to use it. When this occurs, users can become frustrated waiting for the device to go through the boot and warm up process before they can use it. With the introduction of the “Auto Recovery” setting, the administrator of the device can now configure the device to auto recover (i.e., power cycle) when an intermittent 49.XXXX error occurs. Enabling the setting allows the device to perform this action without user interaction lessening the opportunity for the user to have to do this. This in turn helps the administrator increase the uptime of their HP device and limit calls to a help desk for an error that may never occur again. How to enable When the latest firmware (Spring 2010) has been uploaded to the product the feature will automatically be enabled. If an administrator wants to validate that the feature is available or would like to disable it for any reason he can access the following menus through the control panel. Remote access can be achieved by using the products Embedded Web Server (EWS) “Settings” screen and then navigating to the same menus found below for the control panels.
Single function color or monochrome printer 1. Press the Menu Button. 2. Next, select the Configure Device Menu. 3. Select the System Setup Menu. 4. Select the Auto Recovery selection. 5. Choose to disable or enable.
Fig. 20
Fig. 21
Important: additional information to know about the feature Control Panel messages seen after the Auto Recovery 1. When enabled on an MFP, the device will show the following message after a successful auto recovery (see Fig. 22). This message will be shown until the user either acknowledges the message by pressing the “OK” button, or the Inactivity Timer value is reached. When this screen is displayed, the device will still be able to print and/or print and receive faxes but will ignore any presses of the “START” button until the screen has been acknowledged by pressing the “OK” button. Note: Single-function devices will display similar messaging.
“M” Series MFP 1. Press the Administration Icon. 2. Next, access the Management menu. 3. Select the Auto Recovery selection.
Fig. 22
4. Choose the Auto setting. (See Figs. 20 and 21.)
For more information, visit: www.hp.com www.hp.com.
24
2. The device will display a screen similar to the following message (see Fig. 23) if it receives a malformed print job within the first 15 minutes after recovering from a 49.XXXX error. This message will not go away when the Inactivity Timer value is met and the printer will remain in an “Offline” state until the user either acknowledges the message by pressing the “OK” button, or cancels the malformed job by pressing the “Cancel” button. If the user presses the “OK” button, the print job will most likely not print correctly or print illegible characters. In most cases, numerous pages may print in this fashion so it is recommend that the user presses the “Cancel” button. When this screen is displayed, the device will still be able to receive faxes but presses of the “START,” “Reset” and “Cancel” buttons will not process until the screen has been acknowledged by pressing the “OK” button.
Each of these could cause the printer’s firmware to try initiating an action that the device has no way to accomplish. In situations like this, the device may present the error if it has no other way to ignore the action. When these errors occur, the only way to recover from this exception error is to turn the power OFF and back ON. (The Auto Recovery feature will do this automatically.) HP extensively tests MFP and printer firmware before its release to provide that the occurrence of 49 errors and other non-recoverable device errors is at an acceptable level. HP provides that the frequency of these errors is low enough that typical end users will rarely encounter one. In the rare circumstance where a 49 error does occur, HP has now implemented the Auto Recovery feature to lessen the impact that these errors may have on the end user of the device. Single-function device support
Multifunction device support
If a product is not found in this list, it will not support the feature.
Fig. 23
HP Color LaserJet CP3505
HP Color LaserJet CM3530 MFP
HP Color LaserJet CP3525
HP Color LaserJet CM4730 MFP
HP Color LaserJet CP4005
HP Color LaserJet CM6030/40 MFP
HP Color LaserJet CP4025/4525
HP 9250C DS
HP Color LaserJet CP6015
What if errors continue to be seen? 3. If another 49.XXXX error occurs within 30 minutes after the device performs the Auto Recovery process, the device will go “offline” and will present the standard 49.XXXX error message on the control panel. The device will not Auto Recover and this message will require the end user to turn the power OFF and back ON. This behavior is intentional and is designed to give visibility to the Administrator that the issue is occurring more frequently than what would be considered intermittent and may need to be investigated.
HP LaserJet M9040 MFP HP LaserJet P3005
HP LaserJet M9050 MFP
HP LaserJet P3015
HP LaserJet M4345 MFP
HP LaserJet P4014/P4015/P4515
HP LaserJet M3027/35 MFP HP LaserJet M5025/5035 MFP
Background: Additional background on 49.XXXX errors 49.XXXX errors are displayed when the MFP or printer has been asked to perform an action that the device firmware is not capable of and may not have been designed to comply with. Some of possibilities are: • Printing files with unsupported programming command. • A unique combination of user environment and user interactions with the device • Interfacing with a third-party solution that was not designed to work with the device
For more information, visit: www.hp.com www.hp.com.
25
HP Monochrome LaserJet MFP updates HP LaserJet M3027/M3035 MFP Series: solutions provided by the 48.110.7 firmware roll Issue: Warning: When this update is performed, a manual power cycle will be required if updating from version 20070614 48.031.6 or versions prior to this release. This means that someone must manually turn the power of the device “off” and “on” using the power switch. No methods that are available to remotely power cycle the device will work. Only turning the power switch “off” and back “on” will finish the update process. It is important to note that the device will still receive faxes and in most cases, a user will be able to send a fax, digital send, copy and print while in this state. The update process will not be complete until the power switch has been turned “off” and “on” and the MFP comes to a READY state. This means that certain issues and behavior changes addressed by this update will not be available until update is complete. HP highly recommends not leaving the device in this state and power cycling to assure correct product behavior. How do we know the device requires a power cycle? The users of the device are informed of the need to power cycle by a message on the HP Easy Select Control panel that states that the Upgrade is complete and to turn the device “off” and then “on.” A “Hide” button will also be available on the screen that will allow a user to hide the screen to make a copy, perform a digital send or send a fax, but it will not finish the update until the power cycle has been performed. It is important to realize that because the device has not completed its update there may be some circumstances where not all features may work as expected.
Enhancements and fixes provided with this firmware revision Enhancements The following new functionality or features are provided by this firmware release: (Datecode: 20091123 48.110.7) Base product:
N/A
Analog fax:
N/A
Digital sending (Note: enhancements may not be applicable to M3027):
N/A
Embedded Jetdirect:
N/A
Fixes or improvements The following fixes or improvements are provided by this firmware release: (Datecode: 20091123 48.110.7) Base product:
You may be able to do a copy job without authenticating.
Analog Fax:
When “Auto Setting Reset” is configured to “Immediately Reset Device,” a copy job may be performed instead of a faxing or digital sending job. Possible 49.4C06 error when sending a fax
Digital sending (note: fixes or improvements may not be applicable to M3027):
The sent PDF document size may exceed the standard A4 size when scanning A4 documents.
Embedded Jetdirect:
N/A
Attributes Component
Firmware version
HP LJ M3027/35mfp
48.110.7 (Datecode: 20091123 48.110.7)
DC Controller:
12*
Copy Processor Board (CPB):
2.098 (0.0)
Scanner Control Board (SCB):
MCK002 6.9 (no change)
Analog Fax (xs model)
2.37p (no change)
Embedded Jetdirect:
V.34.72.FF (no change)
Formatter Boot Loader
Not applicable (HP proprietary)
* Not included in RFU, reference only.
For more information, visit: www.hp.com.
26
HP LaserJet M5025/M5035 MFP Series: solutions provided by the 48.110.7 firmware roll
Issue: Warning: When this update is performed, a manual power cycle will be required if updating from version 20070614 48.031.7 or versions prior to this release. This means that someone must manually turn the power of the device “off” and “on” using the power switch. No methods that are available to remotely power cycle the device will work. Only turning the power switch “off” and back “on” will finish the update process. It is important to note that the device will still receive faxes and in most cases, a user will be able to send a fax, digital send, copy and print while in this state. The update process will not be complete until the power switch has been turned “off” and “on” and the MFP comes to a READY state. This means that certain issues and behavior changes addressed by this update will not be available until update is complete. HP highly recommends not leaving the device in this state and power cycling to assure correct product behavior. How do we know the device requires a power cycle? The users of the device are informed of the need to power cycle by a message on the HP Easy Select Control panel that states that the Upgrade is complete and to turn the device “off” and then “on.” A “Hide” button will also be available on the screen that will allow a user to hide the screen to make a copy, perform a digital send or send a fax, but it will not finish the update until the power cycle has been performed. It is important to realize that because the device has not completed its update there may be some circumstances where not all features may work as expected. Enhancements and fixes provided with this firmware revision Enhancements The following new functionality or features are provided by this firmware release: (Datecode: 20091123 48.110.7) Base product:
N/A
Analog fax:
N/A
Digital sending (note: enhancements may not be applicable to M5025):
N/A
Embedded Jetdirect:
N/A
For more information, visit: www.hp.com.
Fixes or improvements The following fixes or improvements are provided by this firmware release: (Datecode: 20091123 48.110.7) Base product:
You may be able to do a copy job without authenticating.
Analog fax:
When “Auto Setting Reset” is configured to “Immediately Reset Device,” a copy job may be performed instead of a faxing or digital sending job. Possible 49.4C06 error when sending a fax
Digital sending (note: fixes or improvements may not be applicable to M5025):
The sent PDF document size may exceed the standard A4 size when scanning A4 documents.
Embedded Jetdirect:
N/A
Attributes Component
Firmware version
HP LJ M5025/35mfp
48.110.7 (Datecode: 20091123 48.110.7)
500- Sheet Stapler/Stacker (xs model)
MP01.42 (no change)
Embedded Jetdirect:
v.34.72.FF (no change)
Copy Processor Board (CPB):
2.098 (0.0)
Scanner Control Board (SCB):
KON002 6.5 (no change)
Analog Fax
2.37p (no change)
HP LaserJet 4345, 9050, M3027/ M3035, M4345, M5025/M5035, M9050: “Genuine HP Supplies” message deletes user input Issue: A “Genuine HP Supplies” message appears on the control panel, and may delete incomplete user entries from the control panel. Examples of deleted entries are fax numbers and folder names. Solution: The product behavior will change in the next firmware CPE release, which should be available in early June 2010. With this new firmware, the message will only appear once, and only after a non-HP supply is replaced.
27
HP Monochrome LaserJet printer updates HP LaserJet M1522 Series: Scanner Error 5 and Error 8 Products affected Product number(s) affected
Resolution Replace the Scanner Flatbed Assembly and Formatter using the part numbers listed in this advisory. Parts required
Starting SN
Ending SN
CC372A
Replacement part number
Quantity Description
CC396-60001
1
Formatter – LJ M1522n model
CC368-60001
1
Formatter – LJ M1522nf model
CB534-67903
1
SSA PKG FGI ASSY LJ M1522 (scanner flatbed assembly)
CB534A Description LJ M1522 series: For products that were manufactured prior to January 1, 2010, there may be a higher than expected Scanner Flatbed Assembly and Formatter failure rate. This specific failure will exhibit one or more of the following symptoms: Upon power up, the LJ M1522 series device may exhibit one or more of the following symptoms: 1. Scanner error 5 2. Scanner error 8 Scope Products manufactured prior to January 1, 2010, are affected by the failures listed above. The fifth digit in the serial number will reflect year of manufacturing. If the fifth digit in the serial number is a numeric character then the product was manufactured on or prior to December 31, 2009, and will be covered under this service advisory HP is extending the one-year optical scanner and formatter warranty to provide adequate time for products that were manufactured on or prior to December 31, 2009, to be serviced under this service advisory.
For more information, visit: www.hp.com.
Downloadable solutions Product number NA
Download file
Location
NA
NA
Service action A) Ensure the product fits within the warranty start date specified (any device manufactured on or prior to December 31, 2009). Check the serial number. If the fifth digit in the serial number is a numeric character, then the device was manufactured on or prior to December 31, 2009. B) Ensure the product failure exhibits one or more of the symptoms mentioned above under the description section. C) If both A and B are within bounds, replace the Scanner Flatbed Assembly and Formatter as documented in the Service Manual and mark the CSO as a Service Advisory.
28
Document properties Field name
Value
Field name
Value
Document ID
Auto-generated
Recomm Action
Fix on specific failure
Version
1.0
Action Objective
Recommended modification
Release Date
Auto-generated
Service Delivery
HP Site (standard warranty)
Last Updated
Auto-generated
Order Type Code
02G
Start Date
2007-11-16
Parts Cost
Warranty
Expiry Date
2011-01-01
Labor Cost
Warranty
Issue Status
Open
Travel Cost
NA
Product Division
IPG
Material Cost/Unit
Not Used
Product Category
Hardware
Labor Rate/Hr
Not Used
Originating Entity
4600
Labor Time Paid
30 Minutes
Contacts Position
Tom Boyd / TME
Cost/Unit
Not Used
Contact Name
Tom Boyd / TME
Cost/Issue
Not Used
Doc. Author(s)
Tom Boyd / TME
Service Inventory
Returned
Create Serv Advsy
NA
Used Parts Action
Returned
Create Cust Advsy
NA
Parts Strategy
Standard Support Process
Products Affected
LJ PM1522 series products
Component Affected
Applicable added components affected
SKU # Affected
CC372A CB534A
3rd Party Parts Aff
NA
Regions
Publishing regions for doc.
OS Affected
NA
Disclosure Level
Doc. Security Level/ Audience
Software Affected
NA
.
HP LaserJet M2727 Series: Scanner Error 5 and Error 8 Products affected Product number(s) affected
Starting SN
Ending SN
CB532A Description LJ M2727 series For products that were manufactured prior to January 1, 2010, there may be a higher than expected formatter failure rate. This specific failure will exhibit one or more of the following symptoms: Upon power up, the LJ M2727 series device may exhibit one or more of the following symptoms:
Scope Products manufactured prior to January 1, 2010, are affected by the failures listed above. The fifth digit in the serial number will reflect year of manufacturing. If the fifth digit in the serial number is a numeric character, then the product was manufactured on or prior to December 31, 2009, and will be covered under this service advisory. HP is extending the one-year formatter warranty to provide adequate times for products that were manufactured on or prior to December 31, 2009, to be serviced under this service advisory. Resolution Replace the Scanner Flatbed Assembly and the Formatter using the part numbers listed in this advisory.
1. Scanner error 5 2. Scanner error 8
For more information, visit: www.hp.com.
29
Quantity
Description
HP LaserJet P3010 Series: 13.2 Jam in duplexer
CC370-60001
1
Formatter – LJ M2727 model
Issue When standard procedures do not clear a 13.2 Jam in Duplexer, follow these steps.
CB532-67905
1
SSA PKG FGI ASSY (scanner flatbed assembly)
Parts required Replacement part number
Downloadable solutions Product number NA
Download file
Location
NA
NA
Service action A) Ensure the product fits within the warranty start date specified (any device manufactured prior to December 31, 2009). Check the serial number. If the fifth digit in the serial number is a numeric character then the device was manufactured on or prior to December 31, 2009. B) Ensure the product failure exhibits one or more of the symptoms mentioned above in the description section. C) If both A and B are within bounds, replace the Scanner Flatbed Assembly and the Formatter as documented in the Service Manual and mark the CSO as a Service Advisory.
Solution 1. User has a 13.2 Jam in Duplexer error message and it does not clear, even after it is confirmed that no sheets or scraps of media are anywhere in the paper path. a. The unit may also boot up to a 13.2 error either out of box or after multiple power cycles. 2. Perform a paper sensor test and confirm proper operation of all sensors. In particular, check the Duplexer Paper Sensor in the following manner: a. At the start of the Paper Sensor Test, the duplexer sensor (third digit of the four in the upper left of the display) should be “0” (at the start of the test, all four digits should be “0”). b. Remove the cassette and release the duplexer pan, when in the pan is in its full down position, the duplexer sensor digit should be “1.” c. If the sensor flag is manually moved, the digit should be “1” when the flag is in the full down position, a “0” as the flag moves to the middle position, and a “1” when the flag is in the full up position. 3. If the sensor does not respond as described above, replace the HVPS Assembly (P/N RM1-6280-000CN). 4. If the duplexer sensor digit is a “1” at the start of the test but still operates properly as described in Step 2 above, then replace the Lower Paper Feed Guide (P/N RM1-6263-000CN). Feedback requested: If you do have this issue, please fix as shown above. Also contact Cindy Kyle at [email protected] with printer model number, serial number and a copy of the config page, so we can see the age of the printer (pages printed) and investigate further. If we see this issue growing, we may also ask for the faulty part to be shipped to us.
For more information, visit: www.hp.com.
30
HP LaserJet P3010 Series: toner flaking/ghosting/specks Issue Customers may experience toner flaking/specks/ghosting on the first few pages of a job when the printer is coming out of power save or just turned on (a cold start). See example below:
Obtaining firmware If you need to obtain firmware and/or information on how to perform a firmware update for your particular product, you can visit the same URL: http://www.hp.com/go/support. Once you have accessed the Support & Drivers page, choose: Download drivers and software (and firmware). Enter your product’s model and you will then have access to the latest firmware located under the Cross operating systems (BIOS, Firmware, Diagnostics, etc.) link for your product. Document attributes Product Models: P3015, P3015d, P3015dn, P3015x Model Number(s): CE525A, CE526A, CE528A, CE529A
HP LaserJet P3015 Series: toner percentage remaining cannot be viewed when the device is asleep
Fig. 24
Solution Division currently has a beta DCC f/w file that will solve this issue. Please escalate to division in order to gain access to this file.
Issue: While the product is in sleep mode, the toner level status will report “UNKNOWN” when viewing the Toner Percentage Remaining with the product’s Embedded Web Server (EWS) (see Fig. 25), and/or viewing the toner level through Web Jetadmin.
HP LaserJet P3015 Series: product specific 49.XXXX errors Issue and solution Error
Issue
Root cause
Solution
49.4c06
A 49.4c06 may be displayed on the control panel when printing certain files from Excel® that contain non-printable characters.
N/A
Update firmware to version 20100120 07.040.7 or greater.
49.4c04
49.4c04 Error may be seen when printing certain files from Illustrator CS3 and/or when printing PDF files.
N/A
Update firmware to version 20100120 07.040.7 or greater.
49.4c02
A 49.4c02 may be seen on the control panel when printing large PostScript ® Files.
N/A
Update firmware to version 20100120 07.040.7 or greater.
A 49.205A error may be seen on the control panel if an A4 job is sent to the printer with A4 paper loaded in Tray 1 and the paper size for Tray 1 set to A5.
N/A
49.205A
Update firmware to version 20100120 07.040.7 or greater.
Fig. 25
Solution: Currently, the only option is to remotely wake up the device using the “Pause/Resume” button on the Information screen of the EWS, and/or to use another method to remotely wake up the device. Summary: HP is currently working on a solution for this issue. Please visit the product’s “Support and Drivers” download page on www.hp.com, and access the firmware download page Readme section to learn if this issue has been addressed or not.
Background information In some circumstances, an issue may be documented independently to provide more detail. To access these documents, if available, and for more information on troubleshooting 49 XXXX Service errors, visit: http://www.hp.com/go/support. Then select: See support and troubleshooting information and enter your product model. Then perform a search on your topic.
For more information, visit: www.hp.com.
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HP LaserJet P4010/4510 Series: Z-Shaft removal and replacement Issue During shipping, the c-clip on the z-shaft gear can become loose or break, causing the gears to become misaligned. The result is no pick issue or paper jams from tray 2. Solution Remove tray 2 and visually inspect the z-shaft for a missing or broken c-clip. If the c-clip has become loose and it is not broken, the c-clip can be reattached to the gear. If the c-clip is broken or missing, use the c-clip that comes with the new z-Shaft assemble and reattach.
Fig. 27
Remove the bushing behind the gear. The bushing is keyed when reinstalling.
Fig. 28
Fig. 26
Remove the metal rod by sliding it to the left.
To replace the z-shaft, remove the following components: • Top-accessory cover—page 146 • Top cover—page 161 • Right-side cover—page 163 • Pick-up motor assembly—page 180 • DC Controller—page 188 • Pick-up-drive assembly—page 192 • Feed and Pick rollers—page 143 • Remove the gear by lifting the locking tab and using a flat blade screw driver:
Fig. 29
There is a spring that is not captive—be cautious when removing the metal rod and plastic covers.
For more information, visit: www.hp.com.
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HP LaserJet P4010/4510 Series: slow printing/won’t print from tray 2 Issue When a print job is sent to the printer, the printer will display processing job on the control panel, and will continually ramp up and down attempting to print the job. After several minutes, the printer will return to ready without posting any error messages. Occasionally, after several minutes the print job will print. Cause This issue is caused by the fuser not reaching the proper fusing temperature, which is the reason for the printer continually ramping up and down. The printer is attempting to heat the fuser to the correct fusing temperature to print the job.
Solution The resolution is a two-step process. Replacing the fuser will resolve the issue and upgrading the firmware to 04.060.7 or higher will prevent future occurrences of the issue. Customers should print a configuration page to verify they have the latest DC Controller firmware 16. If the DC Controller firmware is lower than 16, customers should upgrade to 04.060.7 firmware or higher, even if they are not experiencing the issue as the new firmware will prolong the life of their fuser.
Products affected Product number(s) affected
Starting SN
Ending SN
P4015/P4515
CN00000001
CNDY816447
110V
CN00000001
CNDY285431
P4015/P4515
CN00000001
CNDY392714
110V
CN00000001
CNDY442824
P4015/P4515
CN00000001
CNFY803973
110V
CN00000001
CNFY246235
P4015/P4515
CN00000001
CNFY359590
110V
CN00000001
CNFY359590
P4015/P4515
CN00000001
CNDX143249
220V
CN00000001
CNDX227384
P4015/P4515
CN00000001
CNDX327593
220V
CN00000001
CNDX409723
P4015/P4515
CN00000001
CNFX127155
220V
CN00000001
CNFX216372
P4015/P4515
CN00000001
CNFX320658
220V
CN00000001
CNFX409991
Manufacture date
Page count
On or before January 2010
Less than 225,000 pages
P4014 110V P4014 110V P4014 110V P4014 110V P4014 220V P4014 220V P4014 220V P4014 220V
Note: The printer must meet all three criteria (serial number, manufacture date and page count) to be covered by this service advisory.
For more information, visit: www.hp.com.
33
Issue When a print job is sent to the printer, the printer will display processing job on the control panel, and will continually ramp up and down attempting to print the job. After several minutes the printer will return to ready without posting any error messages. Occasionally, after several minutes the print job will print.
Downloadable solutions The customer will need to download the latest firmware from hp.com, version 4.060.7 or higher. The firmware can be downloaded at http://www.hp.com/#Support. Select Download drivers and software (and firmware) in step 1 and in step 2 type in the printer name, LJ P4014, LJ P4015 or LJ P4515.
Scope This service advisory affects all bundles in the LJ P4010/4510 series printers.
Service action The fuser is a customer-replaceable part, and does not require a service technician to install. If the customer requests a service technician to install the fuser the customer will be responsible for the labor. The fuser can be sent directly to customers with instructions to upgrade their firmware. There is an erratum in the box with the fuser instructing customers to upgrade their firmware.
Resolution The fuser needs to be replaced and firmware needs to be upgraded to version 04.060.7 or higher. Parts required Replacement part number
Quantity
Description
CB506-67901
1
110v fuser
CB506-67902
1
220v fuser
Note: If replace maintenance kit message is on the printer control panel, the maintenance kit is not covered as this is a consumable the customer is responsible for replacing. The customer will still need to upgrade firmware to prevent the issue on future fusers.
For more information, visit: www.hp.com.
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HP Color LaserJet printer updates HP Color LaserJet CP2020 Series: misprint error issue Issue description: A customer reports the “Misprint Error” displayed on the control panel. Often this is only on multiple page jobs. Sometimes a customer might also note seeing the “Jam in Tray 2” message displayed on the control panel. The problem only occurs during multiple page printing due to a paper pick issue with the second and subsequent sheets. When such a condition exists, the media arrives at the registration sensor too late, causing the image transfer timing issue. When the engine detects the paper has not arrived in time to perform the image transfer, the ITB must be cleaned off, which is why the engine goes into the cleaning cycle and displays the message “misprint press ok to continue.” Solution: The division has investigated the issue and found in most cases, the cause of the problem is due to a mispick issue from poor quality media and/or usage of the device in harsh environmental conditions. Under such usage conditions, the device experience media picking problem which causes timing issue of paper delivery into the transfer area. The following list includes some of main causes of a pick problem and the suggested fix (in parenthesis): 1. Poor quality media such has low fiber content, high calcium carbonate and high talc content media (Replace with high quality media.) 2. Worn or contaminated pick roller and separation pad (Replace with new roller/pad.) 3. Printing on media with glossy or slippery finish that is hard to pick (Replace with normal media.) 4. Contamination inside engine (especially in the pick area) from too many pages printed on poor quality media (Thoroughly clean inside engine.)
Cause: A pick problem may not be just one issue, but a combination of any or all of the above, as well as other problems not mentioned.
HP Color LaserJet CP2020 Series: excessive cleaning cycles Issue: The customer reports excessive cleaning cycles. Solution: The division has investigated the issue and found, in all the cases, the device is operating correctly, as designed. The product must perform a cleaning cycle to maintain print quality. Under certain environmental conditions such as H/H, the unit may perform more frequent cleaning than in N/N or L/L environmental condition. Question: What is considered a normal cleaning interval? Answer: It depends on the environmental condition. In N/N or L/L environmental condition, the cleaning cycle will run automatically every 100 pages. In the harsher H/H type environmental condition, the device must perform the cleaning cycle more often. The cleaning cycle in H/H is generally 50 pages. This can be higher depending on other factors, such as the job size, type of media, print coverage, etc. Question: Can the cleaning cycle be turned off or modified in its interval? Answer: No. The cleaning cycle cannot be turned off or modified, because it is needed to provide good print quality. Cause: The cleaning cycle is necessary to provide good print quality and it is part of the design of the product.
5. Harsh environmental condition, such as high temperature and high humidity environment (Move device to controlled environment.) 6. Printing on media with high moisture content due to saturation in H/H environment (Use freshly opened media.) 7. Improperly adjusted side and end paper guide (Adjust correctly.)
For more information, visit: www.hp.com.
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HP Color LaserJet CP3525 Series: Product Specific 49.XXXX Errors Issue and solution
Note: the line voltage is also located on a barcode label on the bottom of the fuser. For 110v power connection, the barcode on the fuser will indicate 100v next to the part number. Summary The wrong voltage configuration was ordered. Office environments in the U.S. primarily utilize 110v for office equipment. 220v printers are available in the event a U.S. customer wants to purchase a printer here and then ship it outside of the U.S. for deployment.
Error
Issue
Root cause
Solution
49.4c06
A 49.4c06 may be displayed on the control panel when printing certain files from Excel that contain non-printable characters.
N/A
Update firmware to version 20100106 06.050.5 or greater.
49.4c02
A 49.4c02 may be seen on the control panel when printing large PostScript Files.
N/A
Update firmware to version 20100106 06.050.5 or greater.
49.5001
A 49.5001 error may be seen on the control panel when a stored job is retrieved.
N/A
Update firmware to version 20100106 06.050.5 or greater.
HP Color LaserJet CP4525xh: 68.0 Error at first power on
49.5f14
A 49.5f14 error may be seen on the control panel after hours of continuous printing.
N/A
Update firmware to version 20100106 06.050.5 or greater.
Issue 68.0 Error at first power on Solution Replace the formatter (CC493-69001)
Background information In some circumstances, an issue may be documented independently to provide more detail. To access these documents, if available, and for more information on troubleshooting 49 XXXX Service errors, visit: http:// www.hp.com/go/support. Then choose: See support and troubleshooting information and enter your product model. Then perform a search on your topic.
Summary A problem in formatter NVRAM causes this failure ONLY on xh bundles (CP4525hx, CC495A).
Obtaining firmware If you need to obtain firmware and/or information on how to perform a firmware update for your particular product, you can visit the same URL: http://www.hp.com/go/ support.
Issue When using a USB connection between your PC and printer, you may see a high percentage of failed jobs. The most common error the printer may encounter is a PCL-XL error page when using a PCL6 driver. This will occur if using the firmware date code—20090915 06.072.0.
Once you have accessed the Support & Drivers page, choose: Download drivers and software (and firmware). Enter your product model and you will have access to the latest firmware under the Cross operating systems (BIOS, Firmware, Diagnostics, etc.) link for your product.
HP Color LaserJet CP4025/CP4525 Series: 50.2 Error when device is first powered on Issue When the device is first powered on after installation, the control panel indicates 50.2 FUSER ERROR. Solution Check the label on the back of the printer. Next to the serial number, you will find the indication of line voltage. If the label indicates 200v, do NOT attempt to repair the printer. Tell the customer to return the product to his reseller—it is not intended for connection to 110v.
For more information, visit: www.hp.com.
HP Color LaserJet CP4025/CP4525 Series: USB connection causes printing errors/failures
Solution Upgrading to the latest firmware—20091110 07.010.3— will resolve this issue. The firmware upgrade process for this device and error condition must be performed over a network connection. Performing a firmware upgrade over a USB connection is not recommended and may cause additional issues. If a network is not present, the instructions below describe how to connect a printer and PC directly together using a single network cable. Caution: Using an old PC may require a crossover Ethernet cable. Please download the 20091110 07.010.3 from www.hp.com from the CP4525 series webpage.
36
Below are the steps for setting up a peer-to-peer connection using a single network cable, if a network and IP address are not available. Setting up your printer: 1. On the front control panel of the printer press the ok button, and then press the down arrow until you come to the Configure device menu. Press ok.
3. Click on the TCP/IPv4 connection (as shown in Fig. 1.) then click on Properties. 4. Within the Internet Protocol Version 4 (TCP/IPv4) Properties window (Fig. 33), select Use the following IP Address:
2. Press the down arrow until you come to the I/O menu and press ok. 3. Press the down arrow until you come to the Embedded Jetdirect menu and press ok. 4. Press the down arrow until you come to the tcp/ip menu and press ok. 5. Press the down arrow until you come to the ipv4 settings menu and press ok. 6. On the Config method menu press the ok. 7. Change Config method to manual and press ok. 8. Press the down arrow until you come to the Manual settings menu and press ok. 9. From the three menus enter the following: a. IP address: 192.0.0.192 b. Subnet mask: 255.255.255.0 c. Default gateway: 192.0.0.192 Setting up your printer: 1. Find your Local Area Connection within your Networking Connections Control panel. This can be found by clicking Start, click run, and then type in ncpa.cpl. 2. Right click and select Properties on your Local Area Connection. You will see a window similar to Fig. 32.
Fig. 33
5. Enter the following: a.
IP ADDRESS: 192.0.0.192
b.
SUBNET MASK: 255.255.255.0
6. Click ok, Click close. Ready to upgrade firmware: 1. Connect a single Ethernet cable from your printer to your PC. 2. Open an Internet browser window. 3. Enter the IP address assigned to the printer in the URL line and press enter. (192.0.0.192) 4. The Embedded Web Server will appear for this printer. 5. Under the Information Tab Click the Print link. 6. Click on the Browse Button and Choose/Find the firmware file you downloaded earlier. (Make sure you have already uncompressed the file.) 7. Click Apply on the right side of this window. The upgrade process will begin. CAUTION: DO NOT close the browser window or let your PC go to sleep. If the browser is closed or interrupted, the printer will not complete the firmware upgrade properly.
Fig. 32
For more information, visit: www.hp.com.
The firmware upgrade process will take 5–10 minutes to complete.
37
HP Color LaserJet MFP updates HP LaserJet CM3530 Color MFP Series: Solutions provided by the 53.040.7 firmware roll Issue: Enhancements and fixes provided with this firmware revision Enhancements The following new functionality or features are provided by this firmware release: (Datecode: 20091123 53.040.7) Base product:
N/A
Analog fax:
N/A
Digital sending:
N/A
Embedded Jetdirect:
N/A
Fixes or improvements The following fixes or improvements are provided by this firmware release: (Datecode: 20091123 53.040.7) Base product:
HP LaserJet CM3530 Color MFP Series: 30.01.45 scanner error Issue: Call data has indicated an increase of 30.01.45 scanner error. The error is usually preceded by a message that appears only briefly on the control panel “Unable to complete job, please try again.” 30.01.45 is typically a scan control board (SCB) failure, or a poor flat flexible cable (FFC) connection from the SCB to the scanner assembly. Solution: Replacing the scanner assembly (CC519-67914) has been found to fix some 30.01.45 scanner errors. Replace BOTH the SCB (CC454-60003) and the scanner assembly and return the parts for analysis.
• You may be able to do a copy job without authenticating. • Information may be missing from the EWS when connected via IPv6.
Analog fax:
• When “Auto Setting Reset” is configured to “Immediately Reset Device,” a copy job may be performed instead of a faxing or digital sending job. • Possible 49.4C06 error when sending a fax
Digital sending:
The sent PDF document size may exceed the standard A4 size when scanning A4 documents.
Embedded Jetdirect:
N/A
53.040.7 firmware changes Component
Firmware version
HP LJ CM35530 mfp
53.040.7 (Datecode: 20091123 53.040.7)
Embedded Jetdirect:
V.38.68.FF (no change)
Copy Processor Board (CPB):
6.035 (0.0) (no change)
Scanner Control Board (SCB):
CHE002 4.0 (no change)
Analog Fax
8.6A (no change)
DC Controller:
02.066 (25) (no change)
Formatter Boot Loader
LDR 02.08
For more information, visit: www.hp.com.
38
HP LaserJet CM3530/CP3525/ CP4025/CP4525: White streaks caused by dirty laser scanner glass
Summary: Toner or paper dust can accumulate on the glass that protects the laser scanner opening. The PGC is designed to clean the glass each time a print cartridge is removed and then reinserted.
Issue: A printed page shows streaks in one color. This is easily seen by printing the PQ Troubleshooting pages (see Fig. 34).
HP LaserJet CM3530 Color MFP Series: HP Jetdirect 690n Wireless Print Server not supported
Solution: First, identify which color has the white streak. Then, remove and reinsert the print cartridge. This will cause the protective glass cleaner (PGC) to wipe the debris off the laser scanner glass.
Issue: Some customers have attempted to use the HP Jetdirect 690n EIO card (J8007G) on the CM3530mfp. This EIO card is not supported on the CM3530mfp.
Note: If removing/re-inserting the cartridge does not resolve the issue, please escalate the case for further action.
Solution: Do not attempt to use the JetDirect Wireless EIO card with the CM3530mfp. While it may appear to function, a problem with the EIO slot of this product makes the Wireless EIO card incompatible. Note: The data sheet for the J8007G includes all the supported products. The CM3530mfp is not included in that list.
HP Color LaserJet CM1312 MFP Scanner: 12 Error Issue: “Scanner Error 12” appears on the control panel display of an HP CM1312 MFP product. Solution: Update to firmware revision 20090724 or later. In most cases, this will resolve the issue and it should always be the first course of action. If the problem persists, then additional scanner-related causes should be investigated. Summary: Various scanner-related parameters were adjusted to accommodate conditions that are more typical. Fig. 34: White streaks caused by toner or paper dust on the laser scanner protective glass
For more information, visit: www.hp.com.
39
The following support guidelines should be followed by all customers. Please refer to the UPD Systems Administrator’s Guide for detail. Supported modifications of the HP Universal Print Driver 5.1 • The HP Universal Print Driver (UPD) must be installed exactly as it was received from HP, with no modifications except as provided by HP-supplied utilities such as the Driver Configuration Utility, Driver Deployment Utility or HP Web Jetadmin. No other driver modifications are supported. • The HP UPD must be installed using the HP-supplied installer (install.exe) or using a Microsoft-recommended and HP-approved tool and/or process listed in HP UPD installation methods on page 30. The use of any other tool or method must be approved by HP in writing to be considered a supported installation method. • Any modifications to any HP UPD driver files (INF, MSI, etc.), making registry edits after installation, or manually copying or deleting files, except when explicitly instructed to do so by HP in writing, will result in an unsupported configuration. • HP UPD should be deleted using only Microsoft-supplied tools and procedures. Manual deleting of registry entries and/or driver files is not recommended and not supported. HP UPD supported upgrades HP will support upgrading from one version of the HP UPD to a newer version of the HP UPD, starting with v4.5. Upgrading from a non-HP Universal Print Driver to the HP Universal Print Driver, regardless of version or vendor, is not supported. For supported environments, customers should proceed with steps for new printer installation. Change from Unidrv v5 to Unidr v6: Current HP productspecific printer drivers and HP UPD rely on the UNIDRV. DLL or PSCRIPT5.DLL files supplied by Microsoft. On March 8, 2007, Microsoft ® updated its UNIDRV.DLL and PSCRIPT5.DLL files from v5.xxx to v6.xxx and as a consequence has caused changes in the structure of DEVMODE tables within UNIDRV or PSCRIPT based drivers.
When switching from older HP printer drivers prior to v61.74.xx.xx to newer driver versions, many customers have noticed that the paper type has changed from “Unspecified” to “Plain” or “Heavy Media” (others types also reported). For example, this could be seen in an upgrade from HP UPD v4.1 to v5.0. The paper type change is caused by a mismatch in the DevMode structures of the old driver and the new driver. HP printer drivers with file versions prior to 61 .074.xx.xx* were built with the Microsoft version 5 files, and HP drivers with file versions of 61.074.xx.xx* or later were built for compatibility with the Microsoft version 6 files. All supported releases of the HP UPD utilize v6 files. For this reason, upgrade from v5.xxx to v6.xxx is not a supported path. Therefore, if the existing HP driver version on the system is prior to v61.74.xx.xx, upgrade is not supported because of the known issues introduced by the change. To avoid this problem, first delete the existing printer and driver, install a v61.74.xxx or newer driver, then create a new printer. Environments that experience the symptoms from the change in v5 to v6 unidrv.dll will need to reset the DevMode structure. Assuming HP UPD v4.5 or higher installation on a server or client, the solution is to delete the old HP printer name and the existing HP printer and driver on both the server and all connecting clients (see System Admin Guide, Uninstall the HP UPD). Next, recreate the printer on the server. Point and print clients will need to delete the printer and reestablish the connection to the print server. When the printer is recreated with a v61.74.xxx driver (or newer), Windows® will create new DevMode structures that match the v6.xxx architecture for new printer. There is no need to delete and replace the ports associated with the deleted printer. For enterprise deployments requiring tools support of this process, please reference the HP Printer Administrator Resource Kit to test with the PRNCON tool.
Please send questions or comments to [email protected].
© Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, Windows Vista, Excel and PowerPoint are trademarks of the Microsoft group of companies. PostScript is a trademark of Adobe Systems Incorporated. DRAFT, August 2010
