Hp Storageworks Dat 72x10 1u Tape Autoloader User Guide

Transcript

HP StorageWorks DAT 72x10 1U Tape Autoloader user guide Part number: AE313-90006 Second edition: Revised June 2007 Legal and notice information © Copyright 2006-2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel and Itanium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, Windows 2000, Windows 2004, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. UNIX is a registered trademark of The Open Group. Contents About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . Intended audience . . . . . . . . Related documentation . . . . . . Document conventions and symbols Rack stability . . . . . . . . . . HP technical support . . . . . . . Product warranties . . . . . . . . Subscription service . . . . . . . HP websites . . . . . . . . . . . Documentation feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The HP StorageWorks DAT 72x10 1U Tape Autoloader . . . . . . . . Features and requirements . . . . . . . . . . . . . . . . . . . . Maximum storage capacity and data transfer rate . . . . . . . . SCSI requirements . . . . . . . . . . . . . . . . . . . . . . . . LUN scanning . . . . . . . . . . . . . . . . . . . . . . . . Preparing the host . . . . . . . . . . . . . . . . . . . . . . Drivers and Backup Software . . . . . . . . . . . . . . . . . . . Installing drivers on Windows . . . . . . . . . . . . . . . . . Recommended install process, before connecting the autoloader Alternative install process, after connecting the autoloader . . . Installing drivers on UNIX . . . . . . . . . . . . . . . . . . . Installing drivers on IA64 . . . . . . . . . . . . . . . . . . . Upgrading backup software . . . . . . . . . . . . . . . . . . HP StorageWorks DAT 72x10 1U Tape Autoloader overview . . . . . . Front panel overview . . . . . . . . . . . . . . . . . . . . . Back panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Installing the autoloader . . . . . . . . . . . . . . . . . . . . . Location criteria . . . . . . . . . . Tabletop requirements . . . . . Rack requirements . . . . . . . Unpacking the autoloader . . . . . Identifying product components . Removing the shipping lock . . . . . Refitting the shipping lock . . . . . . Fitting the autoloader cover (optional) . Rackmounting the autoloader (optional) Connecting the SCSI and power cord . Verifying the connection . . . . . . 3 Operating the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operator control panel (OCP) overview . . Operator control panel buttons . . . LED indicators . . . . . . . . . . . Tape cartridges . . . . . . . . . . . . HP StorageWorks DAT 72x10 1U Tape Cleaning cartridges . . . . . . . . Using and maintaining tape cartridges . . . . . . . . . . . . . . . . . . . . Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . cartridge . . . . . . . . . . . . . . . . . . . . type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DAT 72x10 1U Tape Autoloader 9 . . 9 . . 9 . . 9 . 10 . 10 . 10 . 11 . 11 . 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 13 13 13 14 14 15 15 15 15 16 16 16 17 17 18 19 19 19 19 20 20 21 21 22 23 25 27 29 29 29 30 30 30 30 30 3 Labeling tape cartridges . . . . Write-protecting tape cartridges . Backward read compatibility . . Magazines . . . . . . . . . . . . Inserting cartridges in a magazine 4 Autoloader administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Autoloader home screen . . . . . . . . . . . . Understanding the menu structure . . . . . . . . Status/Information . . . . . . . . . . . . . . . Inventory . . . . . . . . . . . . . . . . . Autoloader information . . . . . . . . . . . Drive information . . . . . . . . . . . . . Component status . . . . . . . . . . . . . Configuration . . . . . . . . . . . . . . . . . Setting the language . . . . . . . . . . . . Changing the drive SCSI ID . . . . . . . . . Setting autoloader behaviors . . . . . . . . Automatic mode . . . . . . . . . . . . Random mode . . . . . . . . . . . . Sequential mode . . . . . . . . . . . Autoload and Loop . . . . . . . . . . To set autoloader mode . . . . . . . . . Setting the autoloader date and time . . . . . Operations . . . . . . . . . . . . . . . . . . Unlocking, removing and replacing magazines . Cleaning the tape drive . . . . . . . . . . . Moving cartridges within the autoloader . . . Updating tape cartridge inventory . . . . . . Resetting the autoloader . . . . . . . . . . Activating OBDR mode . . . . . . . . . . . Remote Disaster Recovery (ProLiant servers only) If restore fails . . . . . . . . . . . . . . . What does HP OBDR do? . . . . . . . . . Support . . . . . . . . . . . . . . . . . . . Updating drive code . . . . . . . . . . . . Using HP Library & Tape Tools . . . . . . Using a firmware upgrade cartridge and the Running the demonstration . . . . . . . . . Running the Wellness test . . . . . . . . . . Forcing the drive to eject a cartridge . . . . . Viewing the autoloader error log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . Using HP Library & Tape Tools to diagnose problems . . Installation problems . . . . . . . . . . . . . . . . Troubleshooting table . . . . . . . . . . . . . . . . Service and Repair . . . . . . . . . . . . . . . . . Returning the autoloader for service or repair . . . Removing stuck cartridges from slots . . . . . . . If the Operator Control Panel is still operational: Releasing the magazines manually . . . . . . Inability to insert or remove a magazine (also error 8D) . If the magazine inserted was the left magazine . . . If the magazine inserted was the right magazine . . Autoloader error codes . . . . . . . . . . . . . . . Example error code . . . . . . . . . . . . . . Summary of Main Error codes . . . . . . . . . . 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 31 32 33 33 35 35 36 36 37 38 38 38 39 39 39 40 40 40 40 40 40 41 41 42 42 43 44 44 44 45 45 45 46 46 46 47 47 47 48 48 51 51 51 52 55 55 56 56 56 57 57 58 58 58 59 6 Technical specifications . . . . . . . . . . . . . . . . . . . . . Physical HP StorageWorks DAT 72X10 1U autoloader specifications . . . . . . . . . . . . . . . Autoloader operation specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DAT 72x10 1U Tape Autoloader 61 61 61 62 5 Figures 6 1 ..Front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2 ..Back panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 3 ..Shipping lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 4 ..Shipping lock storage location . . . . . . . . . . . . . . . . . . . . . . . . . . 21 5 ..Removing the plastic feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 6 ..Installing the autoloader cover . . . . . . . . . . . . . . . . . . . . . . . . . . 22 7 ..Removing the plastic feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 8 ..Installing the rails into the rack (example shows an HP Rack10000 Series) . . . . . . . 24 9 ..Securing the autoloader to the rack . . . . . . . . . . . . . . . . . . . . . . . . 25 10 ..Attaching the SCSI cable to the tape drive . . . . . . . . . . . . . . . . . . . . . 26 11 ..Attaching the SCSI terminator to the tape drive . . . . . . . . . . . . . . . . . . . 26 12 ..Attaching the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 13 ..Write-protecting the DAT 72 data cartridge . . . . . . . . . . . . . . . . . . . . 32 14 ..Slot numbering left magazine . . . . . . . . . . . . . . . . . . . . . . . . . . 33 15 ..Slot numbering right magazine . . . . . . . . . . . . . . . . . . . . . . . . . 33 16 ..Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 ..Access holes for the left and right magazine . . . . . . . . . . . . . . . . . . . . 36 56 18 ..Releasing the magazine 57 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tables 1 ..Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2 ..DAT 72x10 1U Tape Autoloader specifications . . . . . . . . . . . . . . . . . . . 13 3 ..Supported SCSI bus types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 4 ..Location criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 ..Operator control panel buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 19 29 6 ..LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 ..DAT 72x10 1U Tape Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . 30 30 8 ..Backward read compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . 33 9 ..Drive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 ..Display indication definitions . . . . . . . . . . . . . . . . . . . . . . . . . . 35 37 11 ..Troubleshooting table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 12 ..Main Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 ..DAT 72X10 1U autoloader physical specifications . . . . . . . . . . . . . . . . . 59 61 14 ..Operation specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 15 ..DAT 72X10 1U autoloader Environmental Specifications . . . . . . . . . . . . . . . 62 DAT 72x10 1U Tape Autoloader 7 8 About this guide This guide provides information about: • Installing the HP StorageWorks DAT 72X10 1U Tape Autoloader • Configuring and operating the HP StorageWorks DAT 72X10 1U Tape Autoloader • Troubleshooting the HP StorageWorks DAT 72X10 1U Tape Autoloader Intended audience This guide is intended for system administrators and general users who need physical and functional knowledge of the HP StorageWorks DAT 72X10 1U Tape Autoloader. Related documentation The following document provides related information: • HP StorageWorks DAT 72X10 1U Tape Autoloader Getting Started Poster You can find this document from the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Tape Storage and Media and then select your product. Document conventions and symbols Table 1 Document conventions Convention Element Blue text: Table 1 Cross-reference links and e-mail addresses Blue, underlined text: http://www.hp.com website addresses Bold text • Keys that are pressed • Text typed into a GUI element, such as a box • GUI elements that are clicked or selected, such as menu and list items, buttons, tabs, and check boxes Italic text Text emphasis Monospace text • • • • Monospace, italic text • Code variables • Command variables Monospace, bold text Emphasized monospace text File and directory names System output Code Commands, their arguments, and argument values WARNING! Indicates that failure to follow directions could result in bodily harm or death. DAT 72x10 1U Tape Autoloader 9 CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts. Rack stability Rack stability protects personnel and equipment. WARNING! To • • • • • reduce the risk of personal injury or damage to equipment: Extend leveling jacks to the floor. Ensure that the full weight of the rack rests on the leveling jacks. Install stabilizing feet on the rack. In multiple-rack installations, fasten racks together securely. Extend only one rack component at a time. Racks can become unstable if more than one component is extended. HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: • • • • • • Product model names and numbers Technical support registration number (if applicable) Product serial numbers Error messages Operating system type and revision level Detailed questions Product warranties For information about HP StorageWorks product warranties, see the warranty information website: http://www.hp.com/go/storagewarranty 10 About this guide Subscription service HP recommends that you register your product at the Subscriber’s Choice for Business website: http://www.hp.com/go/e-updates After registering, you will receive e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources. After signing up, you can quickly locate your products by selecting Business support and then Storage under Product Category. HP websites For additional information, see the following HP websites: • • • • http://www.hp.com http://www.hp.com/go/storage http://www.hp.com/service_locator http://www.hp.com/support/manuals Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to [email protected]. All submissions become the property of HP. DAT 72x10 1U Tape Autoloader 11 12 About this guide 1 The HP StorageWorks DAT 72x10 1U Tape Autoloader Features and requirements The HP StorageWorks DAT 72x10 1U Tape Autoloader provides a compact, high-capacity, low-cost solution for simple, unattended data backup. This unique design houses up to 10 tape cartridges in a compact 1U form factor with easy access to tape cartridges via two removable magazines. Each magazine can hold up to five cartridges. The autoloader supports one HP StorageWorks DAT 72 tape drive. It occupies one SCSI target address and uses two LUNs for the tape drive; one for the tape drive (LUN 0) and one for the autoloader (LUN 1). The HP StorageWorks DAT 72x10 1U Tape Autoloader is compatible with most operating systems and environments that support the SCSI interface. However, the autoloader requires either direct support from the operating system or a compatible backup application to take full advantage of its many features. To verify compatibility, go to www.hp.com/go/connect. The HP StorageWorks DAT 72x10 1U Tape Autoloader utilizes the Ultra 160 SCSI LVD interface. NOTE: The SCSI single-ended interface is also supported but not recommended due to performance and cable length restraints. Maximum storage capacity and data transfer rate Maximum storage capacity and maximum data transfer rates are as follows: Table 2 DAT 72x10 1U Tape Autoloader specifications Characteristic Specification Maximum storage capacity, 10 x DAT 72 data cartridges Native: 360 GB (10 x 36 GB) Compressed: 720 GB (2:1 compression) Maximum data transfer rate Native: 3.2 MB/s (11.5 GB/hr.) Compressed: 6.4 MB/s (23 GB/hr.) (2:1 compression) The above values assume you are using DAT 72 data cartridges. The drive is also read/write compatible with HP DDS-4 and HP DDS-3 cartridges but these are not recommended for sustained use. Old tape formats are more abrasive than later generations and using older tape formats can reduce the life expectancy of the device. SCSI requirements The SCSI bus type determines the speed at which data can be transferred between devices on the bus and the maximum length of cable that can be used. The following bus types are recommended: • An Ultra160 or Ultra320 SCSI bus. The drive may also be connected to a lower specification LVDS bus, such as Ultra2 (80), but data will not be transferred as quickly. DAT 72x10 1U Tape Autoloader 13 • Multi-mode rated SCSI cabling and terminators. Multi-mode terminators allow both LVD and single-ended devices to be connected to the same bus. They detect the type of bus and automatically supply the correct termination. The LVD interface enables the data to be transferred at the drive’s maximum rate. The autoloader is also supported on SE SCSI, but this will limit cable length and may degrade performance. Similarly, if there are SE devices attached to an LVDS bus, the autoloader’s performance is limited to the maximum data transfer speed and maximum cable lengths of the SE bus. If necessary, install a SCSI host adapter, software, and compatible driver(s). Refer to the manuals for the host computer and the SCSI host adapter for detailed information. Table 3 Supported SCSI bus types SCSI Bus Type Supported Ultra160 LVD, Ultra320 LVD Yes. These are recommended configurations. Ultra2 LVD, Ultra Wide LVD Yes. Ultra wide, single-ended Yes. Ultra narrow, single-ended Yes. Fast, single-ended Not recommended. This will degrade performance and limit cable length. High Voltage Differential No. The drive will not work and you may damage the drive or controller IMPORTANT: The HP StorageWorks DAT 72x10 1U Tape Autoloader in NOT compatible with a standard differential (Diff) or High-Voltage Differential (HVD) SCSI bus. This autoloader IS compatible with a narrow (50-pin) SCSI bus using a 68-pin to 50-pin adapter that terminates the unused 18 pins (Not included with the autoloader). These adapters are sometimes labeled high-byte termination. LUN scanning The HP StorageWorks DAT 72x10 1U Tape Autoloader uses a single SCSI ID and dual LUNs to control the tape drive (LUN 0) and autoloader robotic (LUN 1). The autoloader requires an HBA that supports LUN scanning. If it is not enabled, your host system will not scan beyond LUN 0 and will fail to discover the autoloader. It will just see the tape drive. Some HBAs, such as RAID controllers, do not support LUN scanning. For the most up-to-date SCSI HBA compatibility information, refer to www.hp.com/go/connect. Preparing the host IMPORTANT: Use proper procedures to prevent electrostatic discharge (ESD). Use wrist-grounding straps and anti-static mats when handing internal components. Follow these general guidelines: • If necessary, install a suitably rated HBA, see “SCSI requirements” on page 13. Remember that if there are any SE devices on the same SCSI bus, the entire SCSI bus will negotiate down to SE speed and severely degrade performance and limit cable length. • Make sure that your backup application and SCSI host bus adapter are compatible with the autoloader. • If the host server is connected to a network, check with the system administrator before turning off power. 14 The HP StorageWorks DAT 72x10 1U Tape Autoloader • Make sure that LUN scanning is enabled on the SCSI host adapter, see also “LUN scanning” on page 14. NOTE: HP StorageWorks DAT 72x10 autoloaders do not have termination power enabled, termination must be supplied by the host. Drivers and Backup Software Installing drivers on Windows Two drivers are required in order to use HP StorageWorks DAT Tape Autoloaders. • hpdat: This is the driver that works with all HP DAT tape products. • hpdatchg: This is the driver for the autoloader robotics. Both drivers are regularly updated and are available on the HP StorageWorks CD-ROM or on the HP Support web site. The CD contains a driver install package for the following Microsoft Windows operating systems: Windows Server 2000 and Windows Server 2003. If you prefer to use Windows Device Manager to install the drivers manually, you will find them in the drivers directory on the CD-ROM. IMPORTANT: We strongly recommend that you use the installer package on the HP StorageWorks CD-ROM to install the drivers BEFORE you connect the autoloader. Updates to the drivers may be provided from time to time on the HP support web site (www.hp.com/support). We recommend that these are installed after using the installer on the CD-ROM. Recommended install process, before connecting the autoloader 1. Insert the StorageWorks CD. 2. Select the drivers link. 3. Run the automated installer and follow the process to load the driver onto the system. 4. Once you have installed the autoloader and rebooted, as described in this guide, the autoloader will be detected automatically and the correct driver will be used. Alternative install process, after connecting the autoloader If you have not already installed drivers, the Windows Found New Hardware wizard may run when you power on the server and autoloader. Either: Follow the on-screen instructions to search for the required driver on the CD-ROM. Or: 1. Cancel the wizard and insert the HP StorageWorks CD-ROM. 2. Select the drivers link on the CD-ROM. 3. Run the automated installer and follow the process to load the driver onto the system. 4. On completion of the installation the autoloader will be ready to use. DAT 72x10 1U Tape Autoloader 15 Installing drivers on UNIX The recommended backup applications use the operating system’s standard, built-in device drivers. To upgrade drivers we recommend that you patch to the latest version of the operating system or configure device files, as described in the UNIX Configuration Guide on the CD-ROM. NOTE: The UNIX Configuration Guide also describes how to install and verify installation on Linux. Installing drivers on IA64 If you are installing on an IA64 system, such as an HP Integrity server, check www.hp.com/go/connect for the latest information on the availability of backup application upgrades and drivers. Upgrading backup software It is important to check www.hp.com/go/connect for software compatibility and install any recommended upgrades. For optimum performance it is important to use a backup application that is appropriate for your system’s configuration. In a direct attach configuration, where the autoloader is attached to a standalone server, you can use backup software that is designed for a single server environment. In network configurations you will need backup software that supports enterprise environments. HP, Symantec, Legato, Yosemite and Computer Associates all provide suitable products. Further details about these and other products that may be appropriate can be found on our connectivity web site. 1. Go to our connectivity web site: www.hp.com/go/connect and select tape backup. 2. Select software compatibility. 3. Select your combination of operating system and tape autoloader model in the table. A list of supported backup applications is displayed. This will also tell you whether your configuration is compatible with HP One-Button Disaster Recovery, HP OBDR. (All HP StorageWorks DAT tape autoloaders support HP OBDR. However, you can only use this feature if your system configuration and backup application also support it. See “Activating OBDR mode” on page 44.) 4. Make sure you have a backup application that supports HP StorageWorks DAT tape autoloaders and download any upgrades or patches, if required. 16 The HP StorageWorks DAT 72x10 1U Tape Autoloader HP StorageWorks DAT 72x10 1U Tape Autoloader overview Front panel overview The front panel of the HP StorageWorks DAT 72x10 1U Tape Autoloader provides access to the power button, operator control panel, left and right magazines, and LEDs. 1 4 5 2 3 6 4 5 Figure 1 Front panel overview Number Description 1 Power button (there is no power switch or button on the back panel of the autoloader) 2 Front panel LEDs, see also “LED indicators” on page 30 • Ready • Clean • Attention • Error 3 Control keys, see also “Operator control panel buttons” on page 29 • Cancel • Previous • Next • Enter 4 Magazines, see also “Magazines” on page 33 5 Air vents 6 Front panel LCD screen DAT 72x10 1U Tape Autoloader 17 Back panel overview The back panel of the autoloader provides access to SCSI connectors, the tape drive bay and the power connector. Figure 2 shows the back panel of a autoloader. 8 1 2 3 4 5 6 7 Figure 2 Back panel overview Number Description 1 Power connector. The autoloader requires a 110/220 volt AC power connection 2 Fan vent for power supply fan. The fan for the power supply is controlled by a thermal sensor. This fan does not run continuously but only turns on when the internal temperature of the system is high 3 Manual release hole for right magazine 4 68-pin HD SCSI connectors 5 Fan vent for drive fan 6 Tape drive tray 7 Manual release hole for left magazine 8 Holder for shipping lock (see “Removing the shipping lock” on page 21) 18 The HP StorageWorks DAT 72x10 1U Tape Autoloader 2 Installing the autoloader Location criteria The autoloader is suitable for both tabletop and rackmounted operation. Choose a location that meets the following general criteria: Table 4 Location criteria Criteria Definition Operating temperature 5-40º C (41-104º F) Power source AC power voltage: 100-127 VAC; 200-240 VAC Line frequency: 50-60 Hz Place the autoloader near an AC outlet. The AC power cord is the product’s main AC disconnect device and must be easily accessible at all times. Weight with empty magazines 10.45 kg (23.4 lb.) Weight with media 12 kg (26.5 lb.) Air quality The autoloader should be placed in an area with minimal sources of particulate contamination. Avoid areas near frequently used doors and walkways, stacks of supplies that collect dust, printers, and smoke-filled rooms. Excessive dust and debris can damage cartridges and tape drive. If installing in a rack, install the product away from the floor to avoid dust contamination. Humidity 20-80 percent RH non-condensing Clearance Back: Minimum of 15.4 cm (6 inches) Front: Minimum of 30.8 cm (12 inches) Sides: Minimum of 5.08 cm (2 inches) Tabletop requirements The tabletop unit is supplied with an autoloader cover, which should be fitted prior to use. With the tabletop conversion cover fitted, you can place up to 15 kg (33 lbs.) on top of the autoloader. The unit must be placed on a level, clean surface. Ensure that there are no cables underneath the unit and that there is sufficient space around the unit to ensure adequate ventilation. Do not place the autoloader on its side. CAUTION: Placing more than 15 kg (33 lbs.) on top of the cover can damage the autoloader. Rack requirements Rail kits are supplied with the rackmounted version of the autoloader. The unit requires a standard 19-inch rack with a 1U slot available. DAT 72x10 1U Tape Autoloader 19 Unpacking the autoloader Before you begin, clear a work surface to unpack the autoloader. Make sure you have easy access to the host server and an easily accessible power outlet (and the rack, if you are installing the unit in a rack). CAUTION: If the temperature in the room where the autoloader will be installed varies by 15º C (30º F) from the room where the autoloader was stored, allow the autoloader to acclimate to the surrounding environment for at least 12 hours before unpacking it from the shipping container. Unpacking the autoloader: 1. Before opening and removing the autoloader from the shipping container, inspect the container for shipping damage. If you notice any damage, report it to the shipping company immediately. 2. Open the shipping container and carefully remove the shipping materials from the top of the autoloader. Remove additional components, such as autoloader cover or rackmount rails and screws, and set them aside. 3. Lift the autoloader out of the carton and remove the bag from the autoloader. Remove the foam cushion from the back of the autoloader. Save the packaging materials for future use. CAUTION: Do not place the autoloader on either end or sides as this may damage the autoloader. Identifying product components Confirm that you have received the following: Tabletop model only • Autoloader cover Rackmount model only • Two rackmount rails • Accessory package • Two bags of M6 screws: The bag you choose is dependent upon the type of rack you have. Each bag is labeled: • Bag of eight M6 screws for the HP Rack 5000, 9000 or Rack 10000 Series (9.5 mm square holes in the rack column) • Bag of eight M6 screws for the HP Rack System/E (7.1 mm round holes in the rack column) All models • • • • • • 20 SCSI cable Multimode SCSI terminator Power cord DAT 72 data cartridge DAT 72 cleaning cartridge HP StorageWorks DAT 72x10 Tape Autoloader documentation kit • HP StorageWorks DAT CD, containing documentation and Windows drivers • Getting Started Poster • HP Worldwide Warranty • HP Safety Booklet • HP product documentation survey Installing the autoloader • Data Protector Express CD Removing the shipping lock CAUTION: You must remove the shipping lock before you power up the unit. If you do not, the robotic transport mechanism will not be able to move. The shipping lock prevents the robotic transport mechanism from moving during shipment. The shipping lock is held in place with a piece of tape and is located in the top center of the autoloader (see Figure 3). After the shipping lock is removed, it should be stored on the back panel of the autoloader, so that it is easily accessible, if you need to ship the autoloader to another location. Figure 3 Shipping lock To remove and store the shipping lock: 1. Locate the tape and shipping lock at the top of the autoloader (see Figure 3). 2. Remove the tape, then remove the shipping lock. 3. Store the shipping lock on the back panel of the autoloader as shown in Figure 4. Figure 4 Shipping lock storage location Refitting the shipping lock If you need to return or ship an autoloader, it is important that you refit the lock before shipping. This prevents damage during transportation. 1. Power off the unit, using the power button on the front of the unit. 2. This should return the robotics to the home position. Reinsert the shipping lock for shipment and stick some tape across the top of it so that it does not fall out during transit. DAT 72x10 1U Tape Autoloader 21 NOTE: If the robotics have failed, it may not be possible to return the unit to the home position and you will be unable to fit the shipping lock. Fitting the autoloader cover (optional) WARNING! The HP StorageWorks DAT 72x10 Tape Autoloader weighs 10.45 kg (23.4 lb.) without media, and 12 kg (26.46 lb.) when both magazines are full (10 cartridges). To reduce the risk of personal injury or damage to the autoloader, 1) observe local health and safety requirements and guidelines for manual material handing, 2) obtain adequate assistance to lift and stabilize the autoloader during installation or removal, 3) always remove all tapes to reduce the overall weight of the autoloader. 1. If the autoloader has plastic feet, they must be removed so the autoloader can fit inside the tabletop conversion cover. With assistance, gently turn the autoloader over and set it on its back, as shown below. Peel off the plastic feet. Turn the autoloader right side up. Figure 5 Removing the plastic feet 2. Slide the autoloader into the autoloader cover until the front panel of the autoloader is aligned with the cover. 3. Tighten the two captive screws on the autoloader front panel until the cover is secure. Figure 6 Installing the autoloader cover 4. You are now ready to connect the SCSI cable and power cord. 22 Installing the autoloader Rackmounting the autoloader (optional) WARNING! The HP StorageWorks DAT 72x10 Tape Autoloader weighs 10.45 kg (23.4 lb.) without media, and 12 kg (26.46 lb.) when both magazines are full (10 cartridges). To reduce the risk of personal injury or damage to the autoloader, 1) observe local health and safety requirements and guidelines for manual material handing, 2) obtain adequate assistance to lift and stabilize the autoloader during installation or removal, 3) always remove all tapes to reduce the overall weight of the autoloader. The DAT 72x10 Tape Autoloader arrives rack-ready for installation in a standard 19" rack and takes up 1U of space. The type of rack that you have will determine what accessories you need to mount the autoloader. The rackmount hardware included with the library allows installation in a variety of HP racks, such as an HP System/E Series or an HP Rack 5000/9000/10000 Series rack. The HP Rack System/E rack has 7.1 mm round holes in the rack column. The HP Rack 5000, 9000 and 10000 series have 9.5 mm square holes in the rack column. The rack-mount kit contains a separate, labeled screw pack for each HP rack type, the required number of additional screws for installation and an installation poster. To install the rails into the rack: 1. If the autoloader has plastic feet, they must be removed so the autoloader can fit inside the tabletop conversion cover. With assistance, gently turn the autoloader over and set it on its back, as shown below. Peel off the plastic feet. Turn the autoloader right side up. Figure 7 Removing the plastic feet 2. Using the screws for your rack type, and a #3 Phillips screwdriver, secure one rail to each side of the rack in your chosen rack location. 3. Secure both the front and back of each rail to the rack. The rails extend to fit a variety of rack depths. The correct orientation of the left and right rails is shown in Figure 8. DAT 72x10 1U Tape Autoloader 23 Figure 8 Installing the rails into the rack (example shows an HP Rack10000 Series) Number Description 1 Use the screws (x8) from the screw pack for your rack type. To install the autoloader on the rails and into the rack: 1. Locate the captive screws on the front mounting brackets of the autoloader (see Figure 9). 2. Slide the back edge of the autoloader onto the rails. Push the autoloader back until the front bezel is flush with the front rack columns. NOTE: There should be no cables connected to the autoloader at this point. 3. From the front of the autoloader, secure the front mounting brackets to the rack using a #2 Phillips screw driver to tighten the captive screws on each side of the autoloader, as shown in Figure 9. 24 Installing the autoloader Figure 9 Securing the autoloader to the rack Number Description 1 Slide the back edge of the autoloader onto the rails. Push until the front bezel is flush with the rack columns. 2 Tighten the captive screws on the front brackets of the autoloader. Connecting the SCSI and power cord NOTE: The DAT 72x10 Tape Autoloader tape drive is an Ultra160 SCSI LVD/SE device. Only cables and terminators specified for Ultra160 use or labeled as Multimode should be used. WARNING! This product can ONLY be used with an HP approved power cord for your specific geographic region. Use of a non-HP approved power cord may result in: 1) not meeting individual country specific safety requirements; 2) insufficient conductor ampacity that could result in overheating with potential personal injury and/or property damage; and 3) an unapproved power cord could fracture resulting in the internal contacts being exposed, which potentially could subject the user to a shock hazard. HP disclaims all liability in the event a non-HP approved power cord is used. To connect the SCSI and power cord to the autoloader: CAUTION: Failure to remove the power cords from these devices could result in damage to the autoloader. 1. Shut down and turn off the selected server. Turn off all attached devices, such as printers and other SCSI devices. Remove the power cords from the server and all attached accessories. 2. Attach one end of the SCSI cable (included in the accessory package) to one of the connectors on the back panel of the autoloader (see Figure 10). DAT 72x10 1U Tape Autoloader 25 To HBA Figure 10 Attaching the SCSI cable to the tape drive 3. Attach the other end of the SCSI cable to the connector on the SCSI host bus adapter or to the connector on the previous device on the SCSI bus. NOTE: The host bus adapter should be LVDS. A SE SCSI host bus adapter will work, but will degrade performance, and limit cable length. If there are any SE devices on the same SCSI bus, the entire SCSI bus will negotiate down to SE speed and degrade performance. 4. Attach the terminator to the remaining SCSI connector on the back panel of the autoloader, if the autoloader is the last or only device on the SCSI bus. Otherwise, attach one end of a SCSI cable to the remaining port and the other end to the next device on the SCSI bus. Make sure that the last device on the SCSI bus is properly terminated. Figure 11 Attaching the SCSI terminator to the tape drive NOTE: Terminators are essential, as they provide the correct voltages on the SCSI bus and prevent unwanted signal reflections from interfering with data transfers. The rule is: There must be termination at both physical ends of the bus and only at the ends. 5. Attach the power cord to the power connector on the back panel of the autoloader (see Figure 12). 6. Plug the power cord into the nearest properly grounded power outlet. 26 Installing the autoloader Figure 12 Attaching the power cord CAUTION: To disconnect all power from the autoloader, remove the power cord from the outlet. The power button only puts the power on stand-by. 7. Turn on the autoloader using the power button. Check the LCD screen to make sure the autoloader is receiving power. If it is not, check the power connections and your power source. During the Power-On Self Test (POST), all four LEDs are illuminated briefly, followed by a flashing Ready LED. When the initialization sequence is complete, the Home screen will be displayed. 8. Plug in the host server or workstation and all attached devices. 9. Turn on any other devices you turned off earlier. 10. Turn on the server. Verifying the connection • Depending on the server configuration, you may need to change the SCSI IDs of the autoloader, “Changing the drive SCSI ID” on page 39. • Make sure that the correct drivers are installed, and that the backup software is compatible with the autoloader, see “Drivers and Backup Software” on page 15. Software compatibility information is available at www.hp.com/go/connect. Backup software packages may require additional software or licensing to communicate with the autoloader robotics. • Ensure the autoloader is properly terminated. If the autoloader is the only SCSI device, other than the SCSI host adapter on the selected SCSI bus, it must be terminated. Likewise, if the autoloader is physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices physically located at the beginning and end of the SCSI bus should be terminated. • Verify the connection between the autoloader and the host by: • Installing the HP Library & Tape Tools diagnostic utility available at www.hp.com/support/ TapeTools. Install this utility onto the host server. This utility verifies that the autoloader is connected and communicating with the host server. It also verifies that the autoloader is functioning and provides diagnostic information. • Confirming the host server’s operating system recognized the autoloader in Microsoft® In Windows® Server 2003 or in Windows 2000® by going to: Settings > Control Panel > System > Hardware > Device Manager > Tape Drive and Settings > Control Panel > System > Hardware > Device Manager > Media Changer. For more information on verifying the connection of SCSI devices, consult the operating system documentation. DAT 72x10 1U Tape Autoloader 27 28 Installing the autoloader 3 Operating the autoloader The autoloader can be operated by the following methods: • Operator control panel - operate manually to insert and eject cartridges and to unload magazines • Host backup software - the SCSI bus connects the autoloader to the host server and the backup software. You can perform any functions contained in the backup software. This chapter provides an overview of the operator control panel, OCP, and information about tape cartridges and magazines. See “Autoloader administration” on page 35 for instructions on using the OCP. Operator control panel (OCP) overview The front panel includes a 2-line by 16-character, green backlit liquid crystal display (LCD). There are four function keys located to the right of the LCD: Cancel, Enter, Previous, and Next. Above the LCD screen are four LEDs which are: Ready, Clean, Attention, and Error. This panel provides everything you need to monitor autoloader status and control all of its functions. The following functions are available through the OCP: • • • • • • • • • • Robotic and tape drive firmware version reporting Autoloader and drive parameters configuration Robotic and tape drive serial number reporting Critical component status reporting Critical component failure status Moving cartridges to and from any location Access to detailed error information Clean tape drive functionality Inventory reporting Reset autoloader robotic defaults Operator control panel buttons The OCP displays a scrolling menu that lets you access information and execute commands using the four buttons as detailed in Table 5. Table 5 Operator control panel buttons Button Description Cancel Cancels the current menu option, returns to the previous menu level, or returns to the Home screen. Enter Executes the current menu or selects the current option displayed on the LCD screen. Previous Selects the previous item or value in the currently displayed menu. Next Selects the next item or value in the currently displayed menu. DAT 72x10 1U Tape Autoloader 29 LED indicators The operator panel includes four LEDs that provide a variety of information as detailed in Table 6. Table 6 LEDs LED Button Description Ready Steady Green Illuminated when power is on. Autoloader is online and ready for operation. Flashing Green Tape drive or robotics activity. Off Autoloader is offline. Clean Steady Amber Tape drive has determined that a cleaning cartridge should be used. Atten­ tion Flashing Amber Autoloader has detected a condition that requires attention by the operator. Error Flashing Amber Unrecoverable tape drive or autoloader error detected. A corresponding error message displays on the LCD screen. Tape cartridges Before you begin using the autoloader, an understanding of the media type, use, maintenance, and how to properly label and write-protect your tape cartridges will help you to prolong the life of your tape cartridges as well as the tape autoloader. HP StorageWorks DAT 72x10 1U Tape Autoloader cartridge type Table 7 DAT 72x10 1U Tape Autoloader Cartridge Type Part Number HP DAT 72 data cartridge, 72 GB C8010A HP DDS cleaning cartridge, (50 cleans) C5709A The drive is also read/write compatible with HP DDS-4 and HP DDS-3 cartridges but these are not recommended for sustained use. Lower specification media in a higher specification drive reduces performance. Cleaning cartridges HP recommends weekly cleaning of the tape drive using an HP cleaning cartridge (part number C5709A). Do not use swabs or other means of cleaning the heads. The cleaning cartridge uses a special tape to clean the tape heads. A cleaning cartridge can only be used 50 times or as instructed on the cartridge packaging. Always place a check mark in a box each time you use the cartridge to clean the drive. Replace the cleaning cartridge when all the boxes are checked. Using and maintaining tape cartridges Before you use the autoloader and to ensure the longest possible life for your data cartridges, follow these guidelines: • Use only the data cartridges that are designated for your model of autoloader (see “Backward read compatibility” on page 32). 30 Operating the autoloader • You can order data and cleaning cartridges at www.hp.com/go/storagemedia. • Clean the tape drive weekly and when the Clean Drive LED is illuminated. • Be sure to use only HP DDS cleaning cartridges. • Do not drop a cartridge. Excessive shock can damage the internal contents of the cartridge, or the cartridge case itself, making that cartridge unusable. • Do not expose your data cartridges to direct sunlight or sources of heat, including portable heaters and heating ducts. • The operating temperature range for your data cartridges is 5 to 32º C. The storage temperature range is -40 to +45º C in a dust-free environment in which relative humidity is always between 20 percent and 80 percent (non-condensing). • If the data cartridge has been exposed to temperatures outside the ranges specified above, stabilize the cartridge at room temperature for the same amount of time it was exposed to extreme temperatures or 24 hours, whichever is less. • Do not place data cartridges near sources of electromagnetic energy or strong magnetic fields such as computer monitors, electric motors, speakers, or X-ray equipment. Exposure to electromagnetic energy or magnetic fields can destroy data and the embedded servo code written on the media by the cartridge manufacturer, which can render the cartridge unusable. • Place identification labels only in the designated area on the cartridge. Labeling tape cartridges Never use non-standard labels, and never stick anything to the cartridge other than in the label areas. Do not stick more than one label onto each label area; extra labels can cause the cartridges to jam in the tape drive. Write-protecting tape cartridges All rewritable data cartridges have a write-protect switch to prevent accidental erasure or overwriting of data. Before loading a cartridge into the autoloader, make sure the write-protect switch on the rear of the cartridge is in the desired position. • Slide the switch so that the recognition hole is open to write-protect the cartridge (see Figure 13). • Slide the switch so that the recognition hole is closed to write data to the cartridge (see Figure 13). DAT 72x10 1U Tape Autoloader 31 Figure 13 Write-protecting the DAT 72 data cartridge Number Description 1 Write-enabled, tab closed 2 Write-protected, tab open 3 Label area Backward read compatibility For optimum performance and storage capacity, use tape cartridges that match your drive’s format. Look for the DAT 72 or DDS logo on the cartridge. HP DAT 72 and DDS data cartridges are fully supported and compatible with HP StorageWorks DAT tape products (see Table 8). CAUTION: Use only DAT 72 or DDS cartridges in the drive. Do not use cartridges labeled "DAT" because they are for audio use and the media is not certified; its integrity cannot be guaranteed for data storage purposes. DAT cartridges have a different mechanical specification that can cause them to jam in the mechanism. The tape drive warranty does not cover damage caused by the use of DAT cartridges. 32 Operating the autoloader Table 8 Backward read compatibility DAT 72, 170 meter DDS-4, 150 meter DDS-3, 125 meter 72 GB*1, C8010A 40 GB1 , C5718A 24 GB1 , C5708A Read/Write Read/Write Read/Write 1assumes 2:1 compression NOTE: Although HP DAT 72x10 Tape Autoloaders are fully backward compatible, old tape formats are more abrasive than later generations and using older tape formats can reduce the life expectancy of the device. Magazines The HP StorageWorks DAT 72x10 1U Tape Autoloader has two removable magazines. For safety reasons, the robotic motion is stopped when a magazine is removed. You will not be able to use the autoloader until you have replaced the magazine correctly. The magazines can be released using the Operator Control Panel (OCP) or by a manual release. HP recommends that you release the magazine using the OCP. The magazine must only be removed manually when the OCP process has failed, or the autoloader no longer has power. See “Releasing the magazines manually” on page 56. The slot numbering scheme is shown in Figure 14 for the left magazine, and Figure 15 for the right magazine. 4 3 2 5 1 Figure 14 Slot numbering left magazine 10 9 8 7 6 Figure 15 Slot numbering right magazine Inserting cartridges in a magazine 1. Push the cartridge gently into the magazine slot. It will click when it is seated properly. 2. When the magazine is fully loaded, shake it gently. All cartridges should remain securely seated and flush with the end stops. DAT 72x10 1U Tape Autoloader 33 34 Operating the autoloader 4 Autoloader administration Autoloader home screen Four menu options are accessed through the operator control panel by using the Previous and Next buttons: • • • • Status/Information, page 36 Configuration, page 39 Operations, page 41 Support, page 46 The second line of the home screen displays a brief status of the drives. Status definitions are listed in Table 9. Table 9 Drive status Status Definition IDLE Drive has a cartridge inserted, but there is no activity READY Drive has no cartridge READ Drive is reading WRITE Drive is writing CLEAN Drive is cleaning WARN Drive is in a warning condition such as cleaning required ERROR Drive is in an error condition. This status is displayed until the autoloader is able to display the detailed error message on the OCP REWIND Drive is rewinding SEEK Drive is seeking ERASE Drive is erasing LOAD Drive is loading a cartridge UNLOAD Drive is unloading a cartridge CALIBRATE Drive is calibrating UPDATE Drive is upgrading DAT 72x10 1U Tape Autoloader 35 Understanding the menu structure DAT 72x10 ATLDR Drive Ready Next Status / Information Next Configuration Next Operations Next Support Enter Enter Enter Enter View Inventory SCSI ID Unlock Left Magazine Run Demo Next Previous Autoloader Information Next Previous Drive Information Next Previous Component Status Next Previous Autoloader Behavior Next Previous Autoloader Date/Time Next Previous Language Next Previous Restore Defaults Next Previous Unlock Right Magazine Next Previous Unlock Both Magazine Next Previous Clean Drive Next Previous Move Cartridge Next Previous Perform Inventory Next Next Previous Run Wellness Test Next Previous FW Upgrade Using Cartridge Next Previous Force Drive to Eject Cartridge Next Previous Autoloader Error Log Next Previous HP Service Area Previous Reset Autoloader Next Previous Activate OBDR Mode Figure 16 Menu Tree NOTE: Press Cancel at any time to go back to the previous level in the menu tree. Status/Information The Status/Information menu provides access to the following autoloader status options: • Inventory, page 37 • Autoloader information, page 38 • Drive information, page 38 36 Autoloader administration • Component status, page 38 To access the Status/Information menu: 1. From the Home screen, press Previous or Next until the screen displays Status/Information. Press Enter to select. 2. Press Previous or Next until the screen displays your selected function. Press Enter to select. Inventory This option provides information on which slots have cartridges and which are empty. The second line on the screen display will indicate: • Full • Empty The autoloader has the following inventory locations: • Left magazine • Right magazine • Drive Each location has different information as described below. For the left or right magazine, the screen display may read, Left Magazine, or Right Magazine. The second line on the display indicates which slots have a cartridge or are empty. Slots in the left magazine are numbered 1-5 and slots in the right magazine are numbered 6-10. Each slot is represented by either its number, a D or _. See Table 10 for definitions. Table 10 Display indication definitions Character displayed Definition Slot has cartridge, where is the slot number _ Slot is empty D The cartridge that was in that slot is now in the drive ! Media needs attention, often as a result of a damaged or incompatible cartridge C Cleaning cartridge, this will only be identified after the cartridge has been loaded in the drive at least once F Firmware cartridge For example: 1-_-3-C-5 The left magazine has data cartridges in slots 1, 3 and 5. Slot 2 is empty and slot 4 has a cleaning cartridge. 6-D-8-9-10 The right magazine is full and the cartridge from slot 7 is now in the drive To view more details about each slot, press Enter when the screen displays either Left Magazine, or Right Magazine. To check inventory, do the following: 1. From the Home screen, press Previous or Next until the screen displays Status/Information. Press Enter to select. 2. Press Previous or Next until the screen displays Inventory. Press Enter to select. 3. By using Previous or Next, you can select from the following inventory locations: • Left magazine • Right magazine • Drive DAT 72x10 1U Tape Autoloader 37 4. Select Left or Right Magazine. The OCP will display the contents of the lowest numbered slot in the magazine. The display will either show Full or Empty. 5. Use Previous or Next to scroll through the remaining 4 slots for the magazine. Autoloader information To obtain information about your autoloader, do the following: 1. From the Home screen press Previous or Nextt until the screen displays Status/Information. Press Enter to select. 2. Press Previous or Next until the screen displays Autoloader Information. Press Enter to select. By using Previous or Next, you can select from the following information screens: • • • • • • Autoloader Time Firmware rev. Product ID Serial number SCSI ID Odometer Drive information To obtain drive information, do the following: 1. From the Home screen, press Previous or Next until the screen displays Status/Information. Press Enter to select. 2. Press Previous or Next until the screen displays Drive Information. Press Enter to select. 3. By using Previous or Next, you can select from the following information screens: • • • • Serial number Drive type Firmware revision SCSI ID Component status To obtain component status, do the following: 1. From the Home screen, press Previous or Next until the screen displays Status/Information. Press Enter to select. 2. Press Previous or Next until the screen displays Component Status. Press Enter to select. 3. By using Previous or Next, you can select from the following information screens: • • • • Drive activity Autoloader status Drive(s) status Fan status The second line of the screen will display one of the following: • Good • Warning • Critical 4. If Warning or Critical is displayed, press Enter for more information. 38 Autoloader administration Configuration The Configuration menu provides access to the following autoloader configuration options: • • • • Setting the language, page 39 Changing the drive SCSI ID, page 39 Setting autoloader behaviors, page 40 Setting the autoloader date and time, page 41 To access the Configuration menu: 1. From the Home screen, press Previous or Next until the screen displays Configuration. Press Enter to select. 2. Press Previous or Next until the screen displays your selected function. Press Enter to select. Setting the language To change the language in which messages are displayed on the operator control panel, do the following: 1. From the Home screen, press Previous or Next until the screen displays Configuration. Press Enter to select. 2. Press Previous or Next until the screen displays Set Language. Press Enter to select. 3. The screen will display the current language. Press Previous or Next to display the available languages. Press Enter to select a specific language. Changing the drive SCSI ID CAUTION: If you change the SCSI ID, you may also cycle power on the host server and reconfigure your backup software before you can use the autoloader. NOTE: You cannot configure the LUNs. The drive will always be LUN 0 and the autoloader will always be LUN 1. If the backup software and host are only detecting the drive, then the HBA may not support LUN scanning or LUN scanning may not be enabled. To change the drive SCSI address, do the following: 1. From the Home screen, press Previous or Next until the screen displays Configuration. Press Enter to select. 2. Press Previous or Next until the screen displays Change Drive SCSI ID. Press Enter to select. 3. The screen will display the current SCSI ID. Press Previous or Next to change the SCSI ID number. Press Enter to select. An example of the screen display is Drive SCSI ID=6. NOTE: Do not use SCSI ID 7, which is reserved for the SCSI controller. SCSI ID 0 is typically assigned to the boot disk and should also not be used unless the autoloader is on a dedicated SCSI bus. DAT 72x10 1U Tape Autoloader 39 Setting autoloader behaviors This option allows the setting of the autoloader mode to Automatic, Sequential or Random. The operating mode is set based on whether you have automation software controlling cartridges in the autoloader. By default, the autoloader automatically detects the required mode (automatic mode); however, you can also change the modes from the Configuration menu. Automatic mode The default setting is Automatic mode. This mode allows the autoloader to switch between Random and Sequential mode depending on the SCSI commands received. The autoloader is in Sequential mode until it detects certain SCSI commands which put it in to Random mode. You can also configure the autoloader for Sequential or Random mode. If you do this, it will remain in Sequential or Random mode unless you revert to Automatic, which can be accessed through the Configuration menu. Random mode Random mode is used when there is a full featured or a robotics aware backup application in use. This is the most common mode of operation. In Random mode, the autoloader will not automatically load cartridges into the drive; it waits for commands from the software. Your backup software must support robotics, which may require the additional installation of a autoloader module. Sequential mode NOTE: HP strongly recommends that you use backup software that is robotics-aware. Sequential mode is used when the backup software is NOT robotics-aware or was designed for standalone drives only. In Sequential mode, the autoloader automatically loads and unloads cartridges from the drive. The operator determines a cartridge to load by loading the desired cartridge into the tape drive using the operator control panel. When a cartridge is full or unloaded for any reason, the autoloader automatically removes the cartridge from the drive, puts it in its original slot, then loads the next available higher numbered slot. Autoload and Loop To further determine how you want cartridges loaded into the autoloader’s tape drive while in Sequential mode, you can set Loop and Autoload options from the autoloader operator control panel. When Autoload mode is on, the library automatically loads the cartridge from the lowest-numbered full slot into the tape drive. It then follows standard sequential operation. When Loop mode is on, the original first cartridge in the sequence is reloaded after the library has cycled through all available cartridges. If Loop mode is off and the last cartridge has been unloaded, the library stops loading cartridges until you manually load another. CAUTION: Use caution when choosing Loop mode as it makes it possible to overwrite data on previously written cartridges. To set autoloader mode Do the following: 40 Autoloader administration 1. From the Home screen, press Previous or Next until the screen displays Configuration. Press Enter to select. 2. Press Previous or Next until the screen displays Autoloader Behavior. Press Enter to select. 3. The display shows Autoloader Mode on the first line with the current status on the second line (normally Automatic, which is the default status). Press Enter if you wish to change this. 4. The screen displays Set Autoloader Mode. Press Previous or Next until the second line displays the required mode: Automatic, Sequential, or Random. Press Enter to select the autoloader mode. If you have selected Sequential mode, you may also wish to set Autoload and Loop options. NOTE: HP strongly recommends that you use backup software that is robotics-aware, then you will not need to use Sequential mode. 5. Press Previous or Next until the screen displays either Autoload Mode Disabled or Autoload Mode Enabled. To change the autoload mode, press Enter. 6. The screen will display either Disable Autoload Mode? or Enable Autoload Mode? Press Previous or Next to toggle between enabled and disabled screens. Press Enter to select the required mode. 7. Press Previous or Next until the screen displays either Loop Mode Disabled or Loop Mode Enabled. To change loop mode, press Enter. The screen will display either Enable Loop Mode? or Disable Loop Mode? Press Enter to select the loop mode. Setting the autoloader date and time This option sets the date and time used by the autoloader to record events. To set the date and time, do the following: 1. From the Home screen, press Previous or Next until the screen displays Configuration. Press Enter to select. 2. Press Previous or Next until the screen displays Set Autoloader Date/Time. Press Enter to select. 3. Press Previous or Next until the screen displays (example) Set Yr/Month/Day 2005 / 07 /21. The second line on the display will display the current date with the first number flashing. 4. Press Previous or Next until the flashing number reads correctly. Press Enter. This will move the cursor to the next character. 5. Repeat Step 4 until all numbers in the date are correct. Press Enter. 6. The screen displays (example) Set Hours / Mins 16: 52 with the first number flashing. NOTE: The autoloader uses a 24-hour clock. For example 1:00 p.m. is displayed as 13:00. 7. Press Previous or Next until the flashing number reads correctly. Press Enter to move to the next number. Repeat this step until all numbers in the time are correct. Press Enter. Operations The Operations menu provides access to the following autoloader operation options: • Unlocking, removing and replacing magazines, page 42 • Cleaning the tape drive, page 42 DAT 72x10 1U Tape Autoloader 41 • • • • Moving cartridges within the autoloader, page 43 Updating tape cartridge inventory, page 44 Resetting the autoloader, page 44 Activating OBDR mode, page 44 To access the Operations menu: 1. From the Home screen, press Previous or Next until the screen displays Operations. Press Enter to select. 2. Press Previous or Next until the screen displays your selected function. Press Enter to select. Unlocking, removing and replacing magazines These OCP options let you gain access to the left and right magazine. To remove a magazine: 1. From the Home screen, press Previous or Next on the OCP until the screen displays Operations. 2. Press Enter to select. 3. Press Previous or Next until the screen displays either Unlock Left Magazine, Unlock Right Magazine, or Unlock Both Magazines 4. Press Enter to select the desired magazine to unlock. 5. The display will read < Left Magazine Unlocked, > Right Magazine Unlocked, or Both Magazines Unlocked. 6. Pull the released magazine(s) out of the autoloader. IMPORTANT: You should not meet any resistance while removing the magazine. However, if there has been a power failure, a cartridge may be not be fully seated in the magazine slot. If it feels as if there is an obstruction, stop. Do not try to pull the magazine out by force; you may damage the autoloader. Contact HP service for further instructions. 7. The screen will now display < Insert Left Magazine, > Insert Right Magazine, or Insert Both Magazines. After exchanging cartridges in a magazine, slide the magazine completely into the autoloader. The magazine will lock into place once it is correctly installed and the autoloader will inventory the magazine. IMPORTANT: The autoloader cannot perform any other operation until the magazine is replaced. Cleaning the tape drive When the Clean drive LED is on, the tape drive needs to be cleaned. HP also recommends that, for preventative maintenance, the drive is cleaned once a week. Cleaning times can range from a few seconds to a few minutes during which time the Ready LED blinks. Use only DDS cleaning cartridges in an HP StorageWorks DAT 72X10 1U autoloader. Cartridges are available at www.hp.com/go/storagemedia. 42 Autoloader administration IMPORTANT: If the cleaning cartridge is not a valid cleaning cartridge, the LCD screen will display Invalid Cartridge and the cartridge will be put back into the slot from which it originated. IMPORTANT: If the Clean drive LED, or the Media Attention LED (on load or unload) occurs when inserting the same cartridge after you have cleaned the drive, there may be a problem with that cartridge. Make sure there is a cleaning cartridge in one of the magazines before beginning the cleaning steps. To clean the tape drive: 1. From the Home Screen, press Previous or Next until the screen displays Operations. Press Enter to select. 2. Press Previous or Next until the screen displays Clean Drive. Press Enter to select. 3. The screen will display the drive cleaning status. Press Enter to continue. 4. The screen will display Cleaning Tape slot XX, where XX represents flashing blocks. The operator must select the slot where a cleaning cartridge resides. 5. Use Previous or Next to display the location of a cleaning cartridge. 6. When the correct location for the cleaning cartridge is displayed, press Enter to select. While the autoloader is cleaning the drive, Drive Cleaning in progress will be displayed. 7. After the cleaning is complete, the screen will either display Drive Cleaning Complete, or Drive Cleaning Failed. If the cleaning failed, press Enter to display the error code and message explaining the failure. The autoloader will return the cleaning cartridge to the original slot. When the tape drive cleaning is complete, the Clean drive LED turns off (if previously on). Moving cartridges within the autoloader The Move Cartridge option lets you move a cartridge from the tape drive or a tape slot in any magazine to any other location not already holding a cartridge. This option also lets you load and unload tape cartridges to and from the tape drive. To use this command, you must first select where you want to move the cartridge from and then indicate where you want to move the cartridge to. To move a cartridge in the autoloader, do the following: 1. From the Home screen, press Previous or Next until the screen displays Operations. Press Enter to select. 2. Press Previous or Next until the screen displays Move Cartridge. Press Enter to select. 3. Use Previous or Next to select from the three possible sources: • Left Magazine (slots 1-5) • Right Magazine (slots 6-10) • Drive 4. When the correct source is displayed, press Enter to select. 5. If the source selected is Left Magazine, use Previous or Next to select the slot (the same will apply for the Right Magazine). Only slots with cartridges will be listed. The second line reads Full. 6. Once the correct slot is displayed, press Enter to select. You have now selected the cartridge you would like to move. The screen will now request the destination for this cartridge. DAT 72x10 1U Tape Autoloader 43 1. Use Previous or Next to select from the three possible destinations as follows: • Right Magazine • Left Magazine • Drive 2. When the correct destination is displayed, press Enter to select. 3. If the destination selected is Left Magazine, use Previous or Next to display the slot. Only empty slots will be listed. Once the correct slot is displayed, press Enter to select. The autoloader will now move the cartridge from the selected source to the selected destination. While the cartridge is being moved, the screen will display Moving Cartridge. Once the cartridge has been moved, the screen will display either Move Complete, or Move Failed. If the move failed, press Enter to display the error code and message explaining the failure. Updating tape cartridge inventory The Perform Inventory option lets you update the inventory status of the autoloader. The autoloader will analyze each slot and drive to determine if cartridges are present or not. 1. From the Home screen, press Previous or Next until the screen displays Operations. Press Enter to select. 2. Press Previous or Next until the screen displays Perform Inventory. Press Enter to select. 3. While the inventory is in progress, the screen will display Inventory in Progress. The autoloader will now check the drive and each slot for the presence of a cartridge in order to update the inventory information. NOTE: This command is only needed if the inventory in the autoloader is different than the inventory displayed on the front panel, which would not happen under normal conditions. Resetting the autoloader This option resets the autoloader and the tape drive within the autoloader and forces a new cartridge inventory, clearing any current error condition. CAUTION: This option interrupts any current backup or restore operation and will cause the operation to fail. It is primarily used if the autoloader is in an error state. To reset the autoloader: 1. From the Home screen, press Previous or Next until the screen displays Operations. Press Enter to select. 2. Press Previous or Next until the screen displays Reboot Autoloader. Press Enter to select. Activating OBDR mode HP One-Button Disaster Recovery is a standard feature on all HP StorageWorks DAT autoloaders and tape drives. However, it can only be used with specific configurations and will only recover the server to which the tape drive is directly connected. To check whether your system (hardware, operating system and backup software) is OBDR-compatible, please refer to our World Wide Web site www.hp.com/go/connect. 44 Autoloader administration For more specific information concerning the benefits of OBDR and the latest new features please refer to our World Wide Web site www.hp.com/go/obdr. If your system does not support HP One-Button Disaster Recovery, you can still use your autoloader normally to back up and restore data. However, you must remember to create a separate set of emergency recovery disks for your operating system whenever you change your system configuration. We recommend that you perform a full backup and test disaster recovery immediately after installation. Refer to our connectivity web site (www.hp.com/go/connect) for more information about suitable backup applications. NOTE: The cartridge in slot 1 of the magazine is always used to restore your operating system to a state where it can run a normal data restore from the most recent backup cartridge in the magazine. The cartridge must be written by a backup application that writes data to cartridge in CD-ROM format. If the cartridge in this slot is not suitable, the autoloader displays No OBDR Cartridge. To run OBDR: 1. From the Home screen, press Previous or Next until the screen displays Operations. Press Enter to select. 2. Press Previous or Next until the screen displays Activate OBDR Mode. Press Enter to select. 3. The screen displays Power Down Drive and the drive powers down automatically. While OBDR is in progress, the screen displays OBDR Mode... and the Ready activity LED on the autoloader flashes. NOTE: Previous and Next are inoperative during OBDR, but you can use Cancel at any point to cancel the operation. 4. Once the operating system has been set up and rebooted, the OBDR Mode... message disappears. You are now ready to run a normal data restore. Follow the normal process for your restore application. Remote Disaster Recovery (ProLiant servers only) The HP Integrated Lights Out (iLO) and Remote Insight Lights-Out Edition (RILOE) technology on ProLiant servers gives the IT Administrator the ability to completely recover a failed server at a remote location without physically traveling to where the server resides. The on-site non-technical person need only ensure that the OBDR bootable cartridge is in slot 1 of the magazine in the autoloader. After that, the IT Administrator recovers the remotely located failed server from home, office or travel location. Refer to the OBDR web site, www.hp.com/go/obdr, for more information about using this feature and compatibility. If restore fails If the restore fails for any reason, refer to our World Wide Web site (www.hp.com/go/obdr) for detailed troubleshooting information. What does HP OBDR do? Using just the autoloader and the most recent backup cartridge HP OBDR allows you to recover from the following types of system disaster: DAT 72x10 1U Tape Autoloader 45 • Hard disk failures, as long as the replacement hard disk is the same size or larger than the original and uses the same interface (for example, replace a SCSI hard disk with another SCSI disk) • Hardware failures where the server is replaced by an identical component • File corruption because of an operating system error • File corruption because of an application software error • Viruses that prevent you from booting your system correctly • User errors that stop you from booting your system correctly When you run HP One-Button Disaster Recovery, your autoloader goes through the following sequence: 1. It goes into a special disaster recovery mode that enables it to restore your operating system and reboot. It acts like a bootable CD-ROM. (Your system’s ability to boot from CD-ROM is normally enabled by default. If you have changed this setting, you will need to enable it again. Refer to your system BIOS manual for further details.) 2. It returns to normal autoloader mode and restores the data. Support The Support menu provides access to the following autoloader support options: • • • • • Updating drive code, page 46 Running the demonstration, page 47 Running the Wellness test, page 47 Forcing the drive to eject a cartridge, page 48 Viewing the autoloader error log, page 48 To access the Support menu: 1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select. 2. Press Previous or Next until the screen displays your selected function. Press Enter to select. Updating drive code CAUTION: Do not interrupt a firmware upgrade because this may damage the tape drive. Using HP Library & Tape Tools You can download autoloader and drive firmware using the HP Library & Tape Tools diagnostic utility. This utility may already be installed on your server. If not, download it from www.hp.com/support/TapeTools. Online help and instructions are included with HP Library & Tape Tools. The firmware download procedure involves these simple steps: 1. Run the HP Library & Tape Tools utility. 2. If prompted to download new firmware from the website, select Yes, otherwise, select Get Firmware from Web under the File menu. 3. Click the desired firmware revisions for the autoloader that you would like to download firmware to, and then click Download. The firmware file is copied into the HP Library & Tape Tools firmware folder. 4. Close the firmware window. 5. Select the autoloader in the By Product device list tab, and then select the Firmware button. The latest revision available for the autoloader is automatically selected. 6. Select Start Update to update the firmware for the autoloader. 46 Autoloader administration Using a firmware upgrade cartridge and the OCP This option from the Operator Control Panel allows the updating of drive code using a firmware upgrade cartridge. To use this command, you must first select the drive or drives to be upgraded and then select where you want to load the firmware upgrade cartridge from. To update the drive code: 1. Before beginning the firmware upgrade, load a firmware upgrade cartridge into any open slot. If all slots are full, you must remove a data cartridge to make room for the firmware upgrade cartridge. 2. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select. 3. Press Previous orNext until the screen displays FW Upgrade Using Cartridge. Press Enter to select. The screen displays: Firmware: XXXX (where XXXX is the current drive firmware version). Press Enter. 4. Press Previous or Next until the display shows the correct slot location of the firmware upgrade cartridge installed in the autoloader. Press Enter to select the correct firmware cartridge location. The screen will display Updating Drive FW..., then Updating Loader FW.... NOTE: You cannot cancel a firmware upgrade. All control keys are inoperative until the upgrade is complete. 5. When the update is complete, the screen will display either Success Export FW Cartridge , or Drive FW Upgrade Failed. If the upgrade failed, press Enter to display the error code and message describing the cause of the failure. 6. Remove the firmware upgrade cartridge from the autoloader by removing the magazine where the cartridge has been placed. Running the demonstration This option runs a demonstration mode of the autoloader. The demonstration continues until the Cancel button is pressed on the operator control panel. To run the demonstration: 1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select. 2. Press Previous or Next until the screen displays Run Demo. Press Enter to select. 3. The screen will now display Running Demo. Press Enter. 4. The screen displays Select Number of Loops. Use Previous or Next to select the required number of loops or Infinite. Press Enter. 5. While the test is running, the screen will display progress as shown: Running DEMO. The second line on the display will show the number of loops completed. NOTE: To stop the demonstration, press Cancel on the operator control panel. Running the Wellness test This option runs a Wellness test to verify the health of the autoloader, where the number of loops to run can be selected. If a failure occurs during the test, the error code and message can be displayed describing the cause of the failure. DAT 72x10 1U Tape Autoloader 47 To run the Wellness test: 1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select. 2. Press Previous or Next until the screen displays Run Wellness test. Press Enter to select. 3. Press Previous or Next until the screen displays Select Number of Loops. Use Previous or Next to select 1, 10, 100 or Infinite. Press Enter. 4. While the test is running, the screen will display progress as shown: Running test. The second line on the display will show the number of loops completed. 5. When the test is complete, the screen will display either Test Passed, or Test Failed On Loop xx. If the test failed, press Enter to display the error and message describing the cause. NOTE: To stop the Wellness test, press the Cancel button. Forcing the drive to eject a cartridge This option attempts to force the tape drive to eject the cartridge and place it into an open slot in the autoloader. Before issuing this command, you should attempt to eject the cartridge by using the backup software and, if that fails, the move command. NOTE: This option should only be used as a last resort when all normal methods of unloading a cartridge have failed. To force the cartridge to eject: 1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select. 2. Press Previous or Next until the screen displays Force Drive to Eject Cartridge. Press Enter to select. 3. The screen displays Drive. The second line on the display will state Enter to Eject. Press Enter to eject the cartridge. 4. If the cartridge is successfully ejected from the drive, the screen will display the slot location to which the cartridge was moved. NOTE: If the drive has difficulty ejecting the cartridge, you should suspect bad or damaged media. Viewing the autoloader error log To view the autoloader error log: 1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select. 2. Press Previous or Next until the screen displays Autoloader Error Log. Press Enter to select. 3. The screen displays the most recent error message in the format: Err : 48 XX XX Autoloader administration Enter for text where: Err : indicates the position in the sequence list, 0 being the most recent. XX XX shows the error codes. See also “Autoloader error codes” on page 58. 4. Press Enter to display textual information about the error. Press Next to display subsequent text until the associated timestamp is displayed: yyyy-MM-dd hh:mm where: yyyy: year MM: month dd: days hh: hours mm: minutes NOTE: The timestamp uses a 24-hour clock, where 13:00 = 1 p.m. 5. Press Next to display the next error message and repeat step 4, as appropriate. DAT 72x10 1U Tape Autoloader 49 50 Autoloader administration 5 Troubleshooting Using HP Library & Tape Tools to diagnose problems With HP Library & Tape Tools installed on the host server • • • • Identify all SCSI devices connected to your system View detailed configuration, identification, inventory, and drive information for the autoloader Easily update autoloader and drive firmware Run advanced diagnostic tests, including connectivity, read/write, media validation, and testing the functionality of the autoloader • View autoloader and drive error logs • Generate a detailed support file that can be e-mailed or faxed to your support representative for analysis The HP Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated context-sensitive help. It can be downloaded free of charge from www.hp.com/support/TapeTools. Installation problems Problems encountered during the installation of the autoloader are usually caused by improper SCSI bus configuration, application software configuration errors, or an incorrectly configured operating system. If the application software that you are using is not communicating with the autoloader after installation, check the following: • SCSI ID: The autoloader uses a single SCSI ID. Depending on other devices attached to the same SCSI bus and their SCSI IDs, you may need to change the SCSI ID of the autoloader or tape drive before you can use the autoloader. Review the manuals for the other devices on the SCSI bus or your operating system to determine which SCSI IDs are currently in use. • LUN Scanning: The autoloader uses two LUNs to control the tape drive (LUN 0) and autoloader robotics (LUN 1). Therefore the HBA must support LUN scanning and LUN scanning must be enabled. If the HBA does not support LUN scanning or it is not enabled, only the drive will be detected. • SCSI Cabling: Verify that all SCSI cables are securely connected at both ends. Check the length and integrity of your SCSI cabling. Check the SCSI connector for bent pins. The length of the internal SCSI cabling inside the autoloader is 20 cm (7.87 in.). This length must be included in any calculations of cable length. • For LVD SCSI the maximum length for a single device is 82 feet (25 meters). For multiple devices, the maximum combined internal/external length is 40 feet (12 meters). • If you have a combination of LVD and SE devices on the bus, the maximum cable length reverts to the SE specification, which for Ultra devices is 10 feet (3 meters) for four or fewer devices, and 5 feet (1.5 meters) for more than four devices. • Termination: If the autoloader is the only SCSI device — other than the SCSI host adapter — on the selected SCSI bus, it must be terminated. Likewise, if the autoloader is physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices physically located at the beginning and end of the SCSI bus should be terminated. Refer to the manuals supplied with other devices on the SCSI bus for information on enabling or disabling termination on those devices. • To terminate the autoloader, locate the terminator in the accessories package and press it firmly into either of the two SCSI connectors on the back panel of the autoloader. Secure the terminator by tightening the finger-screws until snug. The supplied terminator is “dual mode” and will work on both Low-Voltage Differential (LVD) and Single Ended (SE) SCSI buses. DAT 72x10 1U Tape Autoloader 51 Check all SCSI and power connections and confirm that the unit is attached to a valid SCSI SE or LVDS bus. • Compatibility: Ensure that the autoloader is compatible with the SCSI host adapter and backup application you plan to use. For a list of compatible SCSI adapters and application software, check with your SCSI host adapter manufacturer, backup application vendor, or the HP support website at www.hp.com/go/connect or www.hp.com/support. NOTE: The host bus adapter for the autoloader should be Ultra320 or Ultra160 SCSI. A single-ended SCSI host bus adapter will degrade performance. Also, if there are any SE devices on the same SCSI bus, the entire SCSI bus will negotiate down to SE speed and severely degrade performance. • SCSI Host Adapter Installation: Verify that your SCSI host adapter is installed correctly. Refer to the manual that came with your SCSI host adapter for installation and troubleshooting instructions. Pay particular attention to any steps describing the settings of various jumpers and/or switches on the host adapter, if applicable. Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects the host adapter. Make sure that the proper device driver is installed for the SCSI host adapter. • Backup Application Installation: Refer to the documentation included with your backup application for instructions on how to verify proper installation. Some backup software packages require an additional module to communicate with the autoloader robotics. • Device Driver Installation: Make sure that the proper device driver, if applicable, is installed for the autoloader. Contact your support representative for more information. NOTE: Many backup applications use their own drivers for the autoloader and drive. Before installing a driver, make sure it will not be in conflict with the software. Troubleshooting table Table 11 Troubleshooting table Problem Solution Power Autoloader does not power on. • Check all power cord connections. • Make sure the power switch on the front panel has been pressed. • Make sure there is power to the outlet. Try another working outlet. • Replace the power cord. • Contact your service representative. No display messages appear. • • • • • Tape Movement 52 Troubleshooting Make sure the power cord is connected. Make sure the power switch is on. Power cycle the autoloader. Download autoloader firmware. Contact your service representative. Problem Solution Tape stuck in drive. 1. Power cycle the autoloader, allow it to complete initialization, which in rare cases can take as long as 10 minutes, and then retry unloading the tape using the autoloader operator control panel. 2. Allow the tape drive to complete all operations. This may take as long as ten minutes if you reset or cycle power on the autoloader while the cartridge is positioned at the physical end of the media. 3. Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge. The backup software needs to cancel the reservation and any hold it has on the tape drive. Temporarily disconnecting the autoloader from the host server and power cycling eliminates the host and its software as a problem source. 4. Contact your service representative. Tape stuck in storage slot. See “Removing stuck cartridges from slots” on page 56. Media Cleaning or data cartridge incompatible with drive. Make sure you are using data and cleaning cartridges that are compatible with the drive and model of your autoloader (see “Backward read compatibility” on page 32). The autoloader automatically unloads incompatible cartridges, the Media Attention LED flashes, and an exclamation point (!) displays in the inventory display for the indicated slot number. You will need to export the media in order to clear the state. Media that is damaged or put in a very dirty drive may also be marked as incompatible. Cannot write to or read from tape. • Make sure that the cartridge is write enabled (move the write-protect switch to the enabled position). • Make sure you have the appropriate data cartridge for your autoloader model. HP recommends DAT 72 cartridges for DAT 72X10 1U autoloaders. • Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way. • Many backup applications do not read or write to cartridges that were created using a different backup application. In this case, you may have to perform an erase, format, or label operation on the cartridge. • Make sure you understand any data protection or overwrite protection schemes that your backup application may be using, which could prevent you from writing to a given cartridge. • Clean the tape drive. See “Cleaning the tape drive” on page 42. • Retry the operation with a different, known good cartridge. Cleaning DAT 72x10 1U Tape Autoloader 53 Problem Solution Cannot load the cleaning cartridge. • Make sure you are using a DDS cleaning cartridge. (See “Cleaning the tape drive” on page 42.) • Contact your service representative. Errors Displayed on Front Panel “!” in autoloader operator panel inventory display Export the cartridge with the "!" and inspect it for damage. If it is damaged or if it has exceeded its usage life, then discard it. Otherwise, clean the drive and try to use the cartridge again. See “Cleaning the tape drive” on page 42. If the same cartridge generates the "!" again then discard that cartridge. See “Operator control panel (OCP) overview” on page 29 for more information. There is an error code on the LCD or the error LCD is lit Look up the error code, try to re­ solve the failure, and power cycle (see “Autoloader error codes” on page 58). SCSI ID Changed drive SCSI ID, but the host server does not recognize the new ID. • Make sure that all SCSI devices on the same bus have unique ID numbers. • Reboot the host server. • If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are available. • Cycle power on the autoloader. Autoloader Performance The autoloader is not efficiently backing up data. Media Attention LED Issues 54 Troubleshooting • Make sure the autoloader and tape drive are on their own SCSI bus and not daisy-chained to another tape drive or to the hard drive being backed up. • Make sure the autoloader is connected to a LVDS SCSI bus and there are no SE devices on the same bus, because this will cause the entire bus to negotiate down to SE speed. • Use an Ultra160 or Ultra320 SCSI bus and high-quality LVDS cabling with the DAT 72X10 1U autoloader. • Do not connect the autoloader to a narrow SCSI bus. • Try a new cartridge. A marginal cartridge can cause performance problems due to bad spots on the tape requiring retries. • Backing up data that compresses poorly or is already compressed will lower performance. • Check the size of the files. Small file size can impact performance. • Confirm that the backup application is utilizing block sizes of 32 KB. Refer to the backup application documentation for details. • Make sure the backup server has enough memory and processing power to handle the bandwidth of the backup or restore. • Clean the tape drive. See “Cleaning the tape drive” on page 42 for instructions. Problem Solution Contamination by loose debris. Avoid contamination by ensuring that the autoloader is installed in a clean, contamination-free environment. Cartridges should be stored vertically in their plastic cases. Continue cleaning the tape drive as needed. Non-acclimated media A cartridge should be acclimated for at least 24 hours before being used, particularly if it has been stored at a substantially different temperature or level of humidity than the autoloader. Cartridge is incompatible Use only cartridges that are compatible with the drive type. • Make sure you are using a DDS cleaning cartridge. (See “Cleaning the tape drive” on page 42.) Expired cleaning cartridge A cleaning cartridge is good for: • DAT 72 tape libraries: 50 cleans Bad/defective/contaminated media If the Media Attention LED is cleared and the drive has been cleaned, and then immediately re-displays each time a particular cartridge is reloaded, that cartridge should be suspected as being defective, if it is not an invalid cleaning cartridge. • If this occurs, remove the magazine and then remove the cartridge from the relevant slot. Replace it with a known good cartridge. In some cases, a cartridge can be worn out or have been formatted as a Firmware Upgrade Cartridge. • Any cartridge that is suspected of being defective or contaminated should NOT be reused in any drive. Device Not Detected on SCSI Bus Various SCSI issues • Attach device to a LVDS SCSI host adapter/bus. • Check that the HBA supports LUN scanning and this feature is enabled. See “LUN scanning” on page 14. • SCSI cable length exceeded, use shorter cable, or remove other devices from the bus. • Check for a conflicting SCSI ID. • Device not properly terminated. See “Installation problems” on page 51. • Power on device before powering on the host computer. • Check that the device has been powered on and is not in an error state. • Check the SCSI connectors for bent pins. Service and Repair Returning the autoloader for service or repair If you need to return or ship an autoloader, it is important that you attempt to refit the shipping lock before shipping. This prevents damage during transportation. See “Refitting the shipping lock” on page 21. DAT 72x10 1U Tape Autoloader 55 Removing stuck cartridges from slots In the event of a severe mechanical problem with the autoloader or if circumstances require you to remove tape cartridges, do the following: If the Operator Control Panel is still operational: 1. Move the cartridges from the drive(s) to the magazines using the Move Cartridge command, or the Forced Drive Eject command. See“Moving cartridges within the autoloader” on page 43, or “Forcing the drive to eject a cartridge” on page 48. NOTE: If a cartridge is stuck in the drive and you cannot remove it as described in “Forcing the drive to eject a cartridge” on page 48, contact your HP support representative. 2. Use the magazine removal process to release the magazine and remove it from the autoloader. To use the operator control panel, see “Unlocking, removing and replacing magazines” on page 42. If this process does not work, see “Releasing the magazines manually” on page 56. IMPORTANT: You should not meet any resistance while removing the magazine. However, if there has been a power failure, a cartridge may be not be fully seated in the magazine slot. If it feels as if there is an obstruction, stop. Do not try to pull the magazine out by force; you may damage the autoloader. Contact your HP support representative. Releasing the magazines manually IMPORTANT: You may need a second person to help remove the magazine because of the size of the autoloader, particularly if it is rack-mounted. If you cannot remove the cartridges using the operator control panel, do the following: 1. Unplug the power cord from the autoloader. 2. Find the access holes for the right and left magazines. See Figure 17. 1 2 Figure 17 Access holes for the left and right magazine Number Description 1 Right magazine release 2 Left magazine release 3. To manually release the magazines, push the end of a straightened paper clip into the access hole for each magazine at the back of the autoloader. While holding the paper clip, have a second person attempt to pull the magazine out of the front of the unit. See Figure 18. 56 Troubleshooting IMPORTANT: You should not meet any resistance while removing the magazine. However, if there has been a power failure, a cartridge may be not be fully seated in the magazine slot. If it feels as if there is an obstruction, stop. Do not try to pull the magazine out by force; you may damage the autoloader. Contact your HP support representative. 2 1 Figure 18 Releasing the magazine Number Description 1 Push a straightened paper clip into the access hole 2 Pull the magazine out of the front of the unit 4. If there are additional cartridges still in the autoloader, or if you were unable to manually remove the magazines and drive, contact HP service for further instructions. See “HP technical support” on page 10. Inability to insert or remove a magazine (also error 8D) It is possible that a tape is not fully inserted in the magazine but the magazine is still allowed to be loaded in the autoloader. This tape could then come out further and obstruct the robot. If the magazine inserted was the left magazine 1. Power down the unit. 2. Remove the autoloader from the rack. 3. Tilt it so the left side of the autoloader is facing up. 4. Gently rock the autoloader and listen for the sound of a cartridge coming out of the magazine and or rattling around. If there is no loose cartridge sound, set the autoloader down and contact you local service representative. 5. If there is a rattling sound, tilt the autoloader so that the front right corner is the lowest point and then gently set the autoloader down on a horizontal surface 6. Manually release and remove the right magazine. 7. The cartridge should be visible in the opening for the right magazine. Reach in and pull it out. 8. Replace the right magazine. 9. Manually remove the left magazine. DAT 72x10 1U Tape Autoloader 57 10. Replace the cartridge in the magazine making sure that it is fully inserted. 1 1. Reinstall the autoloader in the rack. 12. Power on the autoloader. If the magazine inserted was the right magazine 1. Power down the unit. 2. Remove the autoloader from the rack. 3. Tilt it so the right side of the autoloader is facing up. 4. Gently rock the autoloader and listen for the sound of a cartridge coming out of the magazine and or rattling around. If there is no loose cartridge sound then set the autoloader down and contact you local service representative. 5. If there is a rattling sound, tilt the autoloader so that the front left corner is the lowest point and then gently set the autoloader down on a horizontal surface. 6. Manually release and remove the left magazine. 7. The cartridge should be visible in the opening for the left magazine. Reach in and pull it out. 8. Replace the left magazine. 9. Manually remove the right magazine. 10. Replace the cartridge in the magazine making sure that it is fully inserted. 1 1. Reinstall the autoloader in the rack. 12. Power on the autoloader. Autoloader error codes If an error occurs during operation of the autoloader, the autoloader stops the current operation and displays an error code on the LCD screen. Unless otherwise noted in Table 11 on page 52, try to resolve the error by cycling power to the autoloader and retrying the last operation. If the error persists, contact support personnel, see “HP technical support” on page 10. Example error code Err 0: 8C 34 12 Enter for text where: • Err : indicates the position in the sequence list, 0 being the most recent. • The rest of the line shows three codes. The first is the main error code; use the list provided below to find out what the code means, 8C = rotation obstructed. The other two codes are the suberror code, 34, which provides additional information about the error for service engineers, and subcode-specific information, 12, for factory use. Press Enter to display any additional information about the error. For our example, the following information is displayed: Mechanical Block Press Next to display subsequent information until the associated timestamp is displayed: yyyy-MM-dd hh:mm where: yyyy: 58 year Troubleshooting MM: month dd: days hh: hours mm: minutes NOTE: The timestamp uses a 24-hour clock, where 13:00 = 1 p.m. Summary of Main Error codes The following table provides general guidelines about main error codes and steps that you can take to remedy the problem. Using the above example, you would look up 8C in the table to see what action you could take. The table does not include any information about suberror codes, as this is mainly relevant for service engineers. A more complete description of each error code and possible solution is provided in a separate document (English only), which can be found on the HP StorageWorks CD-ROM supplied with the product or the HP web site, www.hp.com. This document also contains the suberror codes. Table 12 Main Error codes Description Solution 82, 83, 84, 85, 86, 87, 88 Parameter settings have failed on one of the robotic components • Power cycle the unit and retry. 89, 8A, 8B, 8C, 8D, 8E, 8F, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 9A, 9B, 9C, 9D, 9E, 9F, A0 There is a problem with one of the robotic components, such as an obstruction or unexpected range of movement • Run the Wellness Test from the Support menu. B0, B1, B2 There is a communication error between the library controller and the robotic controller • Reset the unit and retry the operation. B3 Robot stopped due to a released magazine • Check if the magazine is completely inserted and retry the operation. B4 "Tape in gripper" sensor did not report the expected value. • Remove and inspect the magazine involved for a stuck tape. • Run the Wellness Test from the Support menu. B5 There is a communication error between the library controller and the robotic controller • Reset the unit and retry the operation. D0 There is a ROM checksum error during firmware upgrade • Cycle power on the autoloader and attempt the operation again. D1, D2, D3, D4, D5, D6, D7, D8 There is a system, clock, display or memory error • Cycle power on the autoloader and attempt the operation again. DB There is an error on the drive fan, fan motion has stopped The autoloader reports on the status of the external fan for the drive; it does not check the fan for the power supply. • Check that the drive fan is operational and not obstructed. Error Codes DAT 72x10 1U Tape Autoloader 59 Description Solution DC Internal bus failure • Cycle power on the autoloader and attempt the operation again. F0 Drive over temperature condition • Check ambient temperature conditions to assure they are inline with operating specifications. • Check all fans to ascertain they are working properly. F1 Library controller lost communication with the drive • Cycle power on the autoloader and attempt the operation again. F2 Drive sled not present • Cycle power on the autoloader and attempt the operation again. F3 Drive hardware error • Cycle power on the autoloader and attempt the operation again. F4 Drive load time-out Drive has run into a time-out while loading a tape. • Retry the operation. F5 Drive unload time-out Drive has run in into a time-out while unloading a tape. • Retry the operation. • If necessary, attempt the Force Tape Eject process. Inspect the cartridge for defects after unloading. Error Codes 60 Troubleshooting 6 Technical specifications Physical HP StorageWorks DAT 72X10 1U autoloader specifications Table 13 DAT 72X10 1U autoloader physical specifications Characteristics Product alone Packaged Height 53.4 mm (2.1 in.) 204 mm (8 in.) Width 444.5 mm (17.5 in.) 588 mm (23.1 in.) Depth 793 mm (31.2 in.) 999 mm (39.3 in.) Weight 10.45 kg (23.4 lb.) with empty magazines 12.61 kg (27.8 lb.) Autoloader operation specifications Table 14 Operation specifications Characteristic Specification DAT 72X10 1U autoloader Maximum storage capacity 10 data cartridges Native: 360 GB (10 x 36 GB) Compressed: 720 GB (assuming 2:1 compression) Maximum data transfer rate Native: 3.2 MB/s (11.5 GB/hr.) Compressed: 6.4 MB/s (23 GB/hr.) (assuming 2:1 compression) Drive type HP DAT 72 drive Number of slots 10 Interface Ultra160 or Ultra320 SCSI LVD (or SCSI SE) DAT 72x10 1U Tape Autoloader 61 Environmental specifications Table 15 DAT 72X10 1U autoloader Environmental Specifications Characteristic Specification Temperature Operating 5º to 40º C Non-operating -30º to 60º C Temperature shock immunity - maximum rate of change 10º C per hour Miscellaneous Dust concentration less than 200 microgram/cubic meter Altitude 3050 meters (10,000 ft.) Humidity Operating 20% to 80% RH non-condensing Non-operating 20% to 80% RH non-condensing 62 Technical specifications