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Information The HiPath 5000 Real Time IP system is the perfect communications solution for medium-sized companies with stringent demands. It allows seamless integration of teleworkers, external teams in branch offices or mobile employees. Uniform features, central administration, optimized call charges and high-level security are just some of the many benefits.
HiPath 5000 V7 IP communication for benefits you can count on
Siemens Enterprise Communications: www.siemens.com/open
The HiPath 5000 Enterprise Softswitch offers medium-sized companies with between 10 and 1,000 users highly reliable voice communication with user-friendly, high-quality terminals. As a consistent IPbased solution, Enterprise Softswitch HiPath 5000 is a cost-optimized, purely server-based real time IP system. Its distributed architecture connects up to 1,000 users at up to 32 locations to a homogeneous IP telephone network. The full scope of ComScendo features is available to all workpoints. The Enterprise Softswitch HiPath 5000 consists of two components: ●
HiPath 5000 ComScendo Service (CS)
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HiPath 5000 Real Time Services Manager (RSM)
HiPath 5000 Real Time Services Manager The HiPath 5000 Real Time Services Manager provides real time services for up to 32 nodes and up to 1,000 users on a networkwide and cross-system basis. The Personal Call Manager offers individual, rules-based call forwarding, while the Presence Manager provides cross-node monitoring of the call/busy status of terminals and direct dialing keys. The HiPath 3000/5000 Manager can be used to manage all connected communications systems in a shared database even remotely if required. This means that multi-gateway systems can be administered centrally and without difficulty. In the same way, applications can be installed at a location and used throughout the network via the central application interfaces.
HiPath 5000 RSM – Features ●
Central Feature Server Presence Manager for up to 1,000 workpoint clients
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Personal Call Manager Individual configuration of call handling for all users via Web browsers
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Central administration The HiPath 3000/5000 Manager E/C is used to manage all connected communications systems in a shared database.
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Software Manager, consisting of – Inventory Manager for displaying all components – Backup Manager for backing up all components centrally – Software Update Manager for updating all software components centrally
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Central entry of call charge data
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Connection of application servers using central interfaces via – TAPI 120 – TAPI 170 – HiPath CAP – CSP (CSTA Phase III)
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Central Fault Management
HiPath 5000 ComScendo Service
Survivable Media Gateways
HiPath 5000 ComScendo Service is used as a central gatekeeper and offers ComScendo features for up to 1,000 HiPath clients and devices. The gatekeeper function emulates the functions of a classic telephone system in the IP network. HiPath 5000 CS – Features ●
Standard H.323 gatekeeper / SIP registrar for up to 1,000 terminals
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HiPath ComScendo features
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Networking HiPath 5000 with HiPath 2000, HiPath 3000 and HiPath 4000 via max. 250 CorNet IP connections
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Local trunk access is implemented with survivable media gateways. If the IP corporate network is disrupted, they enable telephony functions to be maintained. These configurations are based on the HiPath 3000 family and HiPath 2000. Complete support for digital and analog devices means that digital system phones can be integrated without loss of performance. For more information about the HiPath 3000 convergence system and HiPath 2000, please see the separate data sheets.
Networking of up to 32 nodes in the network
HiPath 5000 RSM and HiPath 5000 CS can either be installed on the same server or on separate servers. HiPath 5000 RSM is only required on one server, while HiPath 5000 can be installed several times in a HiPath 5000 network. It is possible to install the software, available on CD, on all typical Windows 2000/2003 servers. More applications can be installed on the HiPath 5000 server, depending on the server configuration and the complexity of the communication network.
HiPath ComScendo - Enhanced Telephony for Real Time IP Systems HiPath ComScendo provides comprehensive communications features for both the HiPath 5000 Real Time IP system as well as the telephones in the form of a software suite. This is irrespective of whether IP, digital phones or PC clients are used. HiPath ComScendo – Selected Features User mobility Having logged in on an IP telephone of their choice, employees can make calls with their own telephone number and key assignment. This is possible network-wide and at different company sites.
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Teleworking Users have the same call number and key assignment in their home office and at work. In the case of an external login, the IP telephone in the office is assigned a nonmobile number and is still fully usable.
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Desk Sharing Several employees share the same desk in flexible office environments. After they have logged in, users can use their own telephone number and key assignment. In the case of the optiPoint 420 with self-labeling keys, users even have their own key labels.
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Caller list Unanswered internal and external calls are displayed by system telephones, provided the external numbers use caller identification (ISDN). Internal calls are transmitted with the name of the caller. Calls are listed with date and time and the number of call attempts is logged. This list can also be used to initiate a callback.
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Do-Not-Disturb/ringer cutoff Users can reject incoming calls. When the do-not-disturb function is active, callers hear the normal ringing tone. Authorized users (e. g. switching stations) can bypass this function. Ringer cutoff: Acoustic call signalling can be deactivated on system telephones so that calls are only indicated on the display (not available with optiset E/ optiPoint 500 entry).
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HiPath 3800 HiPath 3300 HiPath 3500
Call pickup Users can pick up calls on their own telephone within a call pickup group or selectively for particular colleagues within a node or across different nodes.
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Override Authorized stations can intrude on other users’ calls in progress.
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Class of service All extension users can be assigned different access rights. A distinction is made between: – unrestricted access to charged calls – restricted access to charged calls – no access to charged calls
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Internal announcement to system telephones or via external loudspeakers.
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Call cost logging For every terminal or per trunk in summation memory. In the case of lines without call charge pulses, the call duration is displayed (external equipment is required for call charge accounting). ●
Group call For groups with up to 20 users. Individual users can leave the group on a temporary basis. ●
Line keys (MULAP) Line keys can be used to achieve the following flexible configurations: – teams, – executive/secretary functions, – enhanced handsets (Gigaset) in parallel with the system telephone under a single call number (only in connection with HiPath Cordless).
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LDAP Interface For access to internal phonebooks with direct dialing option via the telephone.
Speed dialing for individual station/ system Store up to 10 numbers separately on each telephone and up to 1,000 numbers centrally in the system. Numbers stored in the are accessible via the internal telephone directory. ●
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Intercept/attendant console
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Call waiting/call display
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Call forwarding from the extension
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Display languages (Can be defined individually)
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Conferencing (internal/external)
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Line assignment (Automatic)
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Music on hold
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External music source (Optional)
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Night service/day service
● Absence messages can be stored on your telephone (e.g. Back at: ...).
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Park
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Consultation holding
Project code Telephone costs can be assigned to a specific transaction or project by entering the project code. This can also be done while a call is in progress.
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Callback If line is busy and call is not answered (Automatic)
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Call forwarding After time on no answer
● Call number suppression In the case of ISDN lines, callers can temporarily suppress the display of their call number on the called party’s terminal on a system-wide basis.
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Hunt group (Linear/cyclical)
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Telephone lock (Individually-defined lock code)
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Transferring a call (Internal/external)
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Recall Via public network operator
● Toggle Between two existing lines. ● Text messages Users can send other users predefined or individual short messages vi a the display (e.g. "Visitor Waiting").
Internal text messages When HiPath Cordless Office is used, internal text messages can also be sent to the enhanced handset. ●
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Call signaling Different call signaling is used for internal calls, external calls, recalls and callback. ●
● Additional ringing Calls are signaled on several telephones at the same time.
Switch (actors/sensors) (optional) A control relay module enables up to four free relays to be connected that can be controlled by means of codes.
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Internal telephone book All extensions and the corresponding names are stored in the system’s internal telephone directory. They can be searched and dialed directly via the display on system telephones.
● Entryphones For entryphones and door opening functions. Calls from a telephone in the entrance area can be forwarded to external destinations.
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Standard Functions
● Automatic number redial (extended) For the last three external call numbers dialled.
Encryption Together with the integrated IP gateway HG1500, HiPath 5000 offers a solution for tap-proof communication between IP systems. The solution is based on international standards. The call data is encrypted between gateways using the Secure Realtime Transport Protocol (SRTP, RFC 3711), and the CorNet IP signaling protocol is encrypted using AES (Advanced Encryption Standard). The decisive advantage of this solution is that no additional software or hardware is needed for the encryption and decryption processes. Encryption and decryption are performed locally at the physical endpoints of the connection (at the terminal or gateway) and this functionality is integrated in the system
SIP The Session Initiation Protoco (SIP) is an ASCII-based signaling protocol used for communication in IP networks. SIP is offered on HiPath 5000 together with the existing H.323 and CorNet IP protocols. HiPath 5000 supports the SIP protocol from version 6.0 onwards.
Attendant Consoles optiPoint Attendant An optiPoint system phone can be used as an attendant console. This can be organized as an information, intercept or night service console. The attendant console can be reached internally by means of a second call number. If the number of users on hold reaches a preset level, calls will be forwarded to a specified destination. This will also take place when the length of time a call is queued exceeds a specified limit. optiClient Attendant This software package simulates an enhanced attendant console on a PC’s screen. All functions can be activated and executed via the PC keyboard and mouse. The PC Attendant can be connected via a terminal device using USB or IP.
optiPoint BLF The busy lamp field (BLF) is an additional module, normally used with the optiPoint Attendant. The BLF has 90 programmable function keys that use LEDs to show a user’s call status (free, busy, called). Braille console optiPoint 420 advance
An add-on device connected to the PC can be used to translate visual signals into Braille, so that visually impaired employees can carry out all switching tasks. (Not available in all countries.)
optiPoint WL2 professional V1.0
Executive/Secretary Features
optiClient 130
These features ensure swift communication between executives and their secretaries. ● ● ● ● ● ●
Call waiting from a secretary telephone on an executive telephone Call transfer to secretary function Forwarding of calls to the secretary’s telephone Direct station selection keys for executive/secretary Conference corner telephone with parallel call signalling to executive telephone Private line can be configured for executive or secretary
Professional WLAN phone for the Voiceover-WLAN market.
optiClient 130 turns your PC into a telephone, making it a communication hub for voice, data, e-mail and Internet.
Add-On Devices optiPoint key module 16 additional dual assignment function keys with LED. optiPoint self labeling key module 13 self-labeling keys with LED and display.
IP Telephones
optiPoint application module
Suitable telephones are available for a wide variety of workstation requirements.
Add-on module with color display and integrated alphanumeric keyboard with access to database information and online services.
optiPoint 410 / optiPoint 410 S Extremely flexible and adaptable IP phones (Cornet IP/SIP protocols). Unusually high voice quality due to G.722 broadband codec technology. ● ● ● ● ●
optiPoint 410 entry optiPoint 410 economy optiPoint 410 economy plus optiPoint 410 standard optiPoint 410 advance
optiPoint 420 / optiPoint 420 S All the optiPoint 410 functionality plus selflabeling keys (Cornet IP/SIP protocols). Ideal for desk sharing and flexible office environments. ● ● ● ●
optiPoint 420 economy optiPoint 420 economy plus optiPoint 420 standard optiPoint 420 advance
optiPoint display module Easy access to information from databases or online services. optiPoint BLF Add-on device with 90 function keys and LEDs specially for optiPoint Attendant.
Adapters
Applications
AP 1120
Many applications also permit a tailor-made communication solution together with the HiPath 5000 Real Time IP system. Whether you use a complex call center solution or innovative unified messaging functions, HiPath applications allow you to configure your communication system to meet your own needs. The HiPath application portfolio allows the customer to use inexpensive entry level solutions that can be migrated easily and economically to large and complex multimedia applications. The applications can be installed on HiPath 5000 RSM or on independent servers, depending on capacity requirements and customer needs
2-port analog adapter for fax and modem. Existing analog terminals that are not IPcompatible to begin with, such as conventional analog fax devices or analog telephones, can also be easily integrated in the LAN environment via AP1120. optiPoint acoustic adapter For connecting an active loudspeaker box and headset. Two contacts for busy display and door opener. optiPoint recorder adapter For connecting a recorder or a second headset.
Digital Telephones (connected to HiPath 3000) optiPoint 500 OpenStage 20 / 40 User-friendly digital telephones
Call center solutions HiPath ProCenter is the application family for professional and economic call center solutions and innovative customer relationship management. Contact Center solution ● HiPath ProCenter Compact ● HiPath ProCenter Agile ● HiPath ProCenter Entry, Standard, Advanced
HiPath Hospitality Service Center is an intelligent hotel solution bringing communication platform functionality to the front-office sector and allowing close integration of both areas. The result is less stress for hotel personnel and more convenience for guests. Management solutions A modular set of management applications adapted to customer requirements is available for managing the communication solution. Configuration and fault management ● ● ●
Call detail recording ● ●
Unified Messaging solutions
Integrated DECT solution for cordless telephones (country-specific)
HiPath Xpressions is the modular and flexible unified messaging application for pure voice recording, e-mail messages, fax transmission and SMS to CTI functions.
CallBridge Collection contains CallBridge TA, CallBridge TU and CallBridge IP. This enables TAPI-compatible applications to access the telephone directly via CTI (computer-aided calling) (USB/IP). For example, all telephone traffic can be managed more professionally using call registration, identification and entry in action lists. The database connection also enables customer queries to be answered more competently.
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HiPath Xpressions Compact HiPath Xpressions
CTI solutions (integrated card for HiPath 3000) CTI solutions achieve savings by integrating PC and telephone work time and speed up communication processes. ● ●
HiPath ComAssistant (WEB browserbased) XPhone Entry
Cordless solutions HiPath Cordless is an integrated solution for cordless (DECT) telephones. optiPoint WLAN telephones and PDAs can be seamlessly integrated in existing WLAN infrastructures.
HiPath Accounting Management TeleData Office
Application middleware ●
DECT telephones
HiPath 3000/5000 Manager C for customers HiPath 3000/5000 Manager E for service engineers HiPath Fault Management
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HiPath TAPI 120 HiPath TAPI 170 HiPath CAP CSP (CSTA Phase III)
Customer Benefits Reduction in operating costs (TCO) The HiPath 5000 Real Time IP system can be fully integrated in the company’s IT environment. This means that only one network needs to be managed for IP telephony, considerably reducing administration costs. Centrally managed and distributed applications and functions, such as IP trunking and IP payload switching enable operating costs and call charges to be reduced. User mobility means that relocation costs can be drastically reduced. The HiPath 5000 Real Time IP system can be easily expanded to include as many additional users as necessary. You can, however, also expand existing HiPath 3000 systems to create fully integrated gateways in a HiPath 5000 solution. Extended failure tolerance The HiPath 5000 Real Time IP system offers a particularly high degree of reliability and failure tolerance. The use of independent gateways results in a largely failure-tolerance solution. This means that communications are always maintained, even if the corporate IP network is disrupted.
Technical Data Interfaces/protocols (selection)
Other gateway interfaces
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LAN – Ethernet with 10/100 Mbps (TCP/IP protocol)
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V.24 – For connecting a service PC, call charge computer, call charge printer
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Voice over IP – H.323 "Voice over IP" according to ITU – SIP according to RFC – H.235 signaling protocol for authentication and encryption – G.165 echo suppression
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V.24 with CSTA protocol – For connecting Hotel applications, care sector applications
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E&M interface (HiPath 3700/3750/3800 only)
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S0FV, S2MFV or PRI with CorNet-N and CorNet-NQ or QSig protocol – Permanent digital connection
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LAN interface – 10 MB for system administration via TCP/IP
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Audio codecs – G.711 (64 Kbps – MOS 4.4) – G.722 (64 Kbps – MOS 4.5) – G.723.1 (5.3-6.3 Kbps – MOS 3.9) – G.729A (8 Kbps – MOS 4.2) – G.729 AB (8 Kbps/VAD) Quality of Service – IEEE 802.1p – DiffServ (RFC 2474) – TOS (RFC 791)
Minimum requirements HiPath 5000 Server PC ● ●
Gateway system interfaces ●
Trunk side Euro-ISDN – ISDN2 basic rate interface * System connection * Point-to-multipoint connection – ISDN30 (primary rate interface) US-ISDN – Basic rate interface (BRI) and primary rate interface (T1/PRI) Analog Trunks – Analogue trunk connection with direct dialing (DDI/DID)
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User side Analog – For connecting analog terminals, e. g. Fax, telephones, modem Digital – UP0/E for connecting digital twochannel system telephones – For connecting DECT base stations Euro-ISDN – S0 user bus for up to 8 fed terminals (e. g. Group 4 fax, ISDN PC card)
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Pentium IV 3 GHz 1 GB RAM 80 GB hard disk 3.5" drive CD/DVD-ROM drive 17" SVGA color monitor with 800 x 600 resolution Ethernet LAN connection with 10/100/ 1000 Mbps (TCP/IP protocol) Operating system: Windows 2000/2003 Server Internet Explorer 5.0 SP2 or higher
Copyright © Siemens Enterprise Communications GmbH & Co. KG 08/2007 Hofmannstr. 51, D-81359 Munich Reference No.: A31002-H5070-D100-1-7629
www.siemens.com/open
The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. The trademarks used are owned by Siemens Enterprise Communications GmbH & Co.KG or their respective owners.
