Hpe D6020 Disk Enclosure User Guide

Transcript

HPE D6020 Disk Enclosure User Guide Abstract This guide provides component information, as well as instructions on the operation, setup, and configuration of the HPE D6020 Disk Enclosure. Troubleshooting and product specifications are also included. This guide is intended for use by experienced service technicians. HPE assumes that you are qualified in servicing this equipment, trained in recognizing product hazards, and are familiar with weight and stability precautions. Part Number: 839756-001 Published: June 2016 Edition: First © Copyright 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website. Acknowledgments Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the United States and other countries. Microsoft® and Windows® are trademarks of the Microsoft group of companies. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. Java and Oracle are registered trademarks of Oracle and/or its affiliates. UNIX® is a registered trademark of The Open Group. Revision History Revision 839756-001 June 2016 Includes HPE D6020 Disk Enclosure details for the first edition. Contents 1 Component identification.....................................................................................5 Understanding front panel components................................................................................................5 Understanding front panel LEDs and buttons.......................................................................................5 Understanding rear panel components.................................................................................................7 Understanding rear panel LEDs and buttons.......................................................................................8 Understanding device bay ID numbers.................................................................................................9 Understanding hard drive LEDs..........................................................................................................10 Understanding hard drive LED combinations.....................................................................................10 2 Setting up the system........................................................................................12 Space and airflow requirements.........................................................................................................12 Temperature requirements..................................................................................................................12 Power requirements............................................................................................................................13 Grounding requirements.....................................................................................................................13 Rack warnings....................................................................................................................................14 Third-party racks.................................................................................................................................14 Site planning considerations...............................................................................................................14 Installing the chassis in the rack.........................................................................................................14 Installing hard drives...........................................................................................................................16 Installing the I/O module.....................................................................................................................19 Cabling................................................................................................................................................20 Installing mini-SAS I/O cables.......................................................................................................20 Cabling the system........................................................................................................................20 Selecting and connecting the power cord...........................................................................................24 Selecting an approved power cord................................................................................................24 Connecting the power cord............................................................................................................24 3 Operating the system........................................................................................25 Identifying, using, and installing firmware updates.............................................................................25 Powering up and powering down the D6020......................................................................................25 Powering up...................................................................................................................................25 Powering down..............................................................................................................................25 4 Configuring the system and using available utilities..........................................27 Using configuration tools....................................................................................................................27 HPE Smart Storage Administrator Diagnostics Utility...................................................................27 Smart Components for ROM Flash...............................................................................................27 Using management tools....................................................................................................................27 HPE Systems Insight Manager......................................................................................................27 Management Agents.....................................................................................................................27 Using diagnostic tools.........................................................................................................................28 Integrated Management Log.........................................................................................................28 Keeping the system current................................................................................................................28 Change control and proactive notification.....................................................................................28 Care Pack......................................................................................................................................28 5 Troubleshooting the system..............................................................................29 If the D6020 does not power up..........................................................................................................29 LED behavior......................................................................................................................................30 7-segment display status codes and actions.................................................................................31 Recognizing hard drive failure............................................................................................................34 Understanding the effects of a hard drive failure...........................................................................35 Identifying a compromised fault tolerance.....................................................................................35 Recovering from compromised fault tolerance..............................................................................35 Contents 3 Factors to consider before replacing hard drives...............................................................................35 Automatic data recovery (rebuild).......................................................................................................36 Time required for a rebuild............................................................................................................36 Failure of another drive during rebuild...........................................................................................37 Recovering from a power failure reported from the backplane.....................................................37 6 Support and other resources.............................................................................38 Accessing Hewlett Packard Enterprise Support.................................................................................38 Accessing updates..............................................................................................................................38 Websites.............................................................................................................................................39 Customer self repair...........................................................................................................................39 Remote support..................................................................................................................................39 Documentation feedback....................................................................................................................39 A Electrostatic discharge......................................................................................40 Preventing electrostatic discharge......................................................................................................40 Grounding methods to prevent electrostatic discharge......................................................................40 B Specifications....................................................................................................41 Environmental specifications..............................................................................................................41 D6020 Chassis specifications.............................................................................................................41 C Warranty and regulatory information.................................................................42 Warranty information...........................................................................................................................42 Regulatory information........................................................................................................................42 Belarus Kazakhstan Russia marking.............................................................................................42 Turkey RoHS material content declaration....................................................................................43 Ukraine RoHS material content declaration..................................................................................43 Glossary...............................................................................................................44 4 Contents 1 Component identification Understanding front panel components Figure 1 Front panel components Table 1 Front panel component descriptions Item Description 1 Drawer 1 2 Drawer 1 diagnostic cable access (For use by authorized HPE personnel only) 3 Drawer 2 4 Drawer 2 diagnostic cable access (For use by authorized HPE personnel only) Understanding front panel LEDs and buttons Figure 2 Front panel LEDs and buttons Understanding front panel components 5 Table 2 Front panel LED and button descriptions Item 1 Description Status Hard drive LEDs Green = The drive is online, but it is not currently active. Normal mode (UID LED is off) Flashing irregularly green = The drive is active and operating normally. Flashing green (1 Hz) = The drive is rebuilding, or it is part of an array that is undergoing expansion, logical drive extension, a stripe size migration, or RAID migration. CAUTION: Do not remove the drive. Removing the drive may terminate the current operation and cause data loss. Flashing amber/green = The drive is configured and indicating a predictive failure. The drive may also be undergoing a rebuild, expansion, extension, or migration. Flashing amber (1 Hz) = A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Amber = A drive failure, link failure, or mismatched configuration has occurred. Off = The drive is offline, a spare, or not configured as part of an array. Hard drive LEDs Drive Locate mode (UID LED is solid) Green = The drive is selected by a management application and operating normally. Flashing amber (1 Hz) = The drive is not selected and is indicating a predictive failure. Flashing amber/green = The drive has been selected by a management application and is indicating a predictive failure. Amber = The drive might or might not be selected and is indicating drive failure, link failure, or mismatched configuration. Blue = The drive is in Locate mode/Safe to remove. Flashing Blue = The drive is in Locate mode/Do not remove. Off = The drive is not selected. 2 UID button/LED Blue = The drive is in Locate mode. The UID LED is enabled from the UID button Off = The UID LED is disabled. 3 Internal Health LED Green = The system health is good. Off = The system is off. 4 GSI LED Amber = The enclosure requires a service check. Check the I/O module, fan and power supply LEDs, and AC power cables to power supplies. Off = The enclosure is functioning normally. 6 Component identification Understanding rear panel components Figure 3 Rear panel components Table 3 Rear panel component descriptions Item Description 1 Power supply 1 2 Power On/UID 2 status panel 3 Fan module 1 (Drawer 2) 4 Primary I/O module (Drawer 2) 5 SAS port 1 connector (Drawer 2) 6 SAS port 2 connector (Drawer 2) 7 Power supply 3 8 UID 1 status panel 9 Fan module 1 (Drawer 1) 10 Primary I/O module (Drawer 1) 11 SAS port 1 connector (Drawer 1) 12 SAS port 2 connector (Drawer 1) 13 SAS port 1 connector (Drawer 1) 14 SAS port 2 connector (Drawer 1) 15 Secondary I/O module (Drawer 1) 16 Fan module 2 (Drawer 1) 17 Power supply 4 18 SAS port 1 connector (Drawer 2) 19 SAS port 2 connector (Drawer 2) 20 Secondary I/O module (Drawer 2) 21 Fan module 2 (Drawer 2) 22 Power supply 2 Understanding rear panel components 7 Understanding rear panel LEDs and buttons Figure 4 Rear panel LEDs and buttons Table 4 Rear panel LED and button descriptions Item 1 Description Status Power On/Standby button and system power LED Green = On Amber = Standby (auxiliary power present) Off = Off 2 Internal Health LED Green = System health is good. Off = System is off. 3 1 GSI LED Amber = Enclosure requires a service check. Check the I/O module, fan and power supply LEDs, and AC power cables to power supplies. Off = Enclosure is functioning normally. 4 UID button/LED (Drawer 2) Blue = UID LED is enabled from the UID button. Blue solid = System is in hard drive Locate mode or an enclosure firmware update is in progress. Off = UID LED is disabled. 5 Power supply LED Green = Power on and power supply functioning properly Off = One or more of the following conditions exists: • System powered off • AC power unavailable • Power supply failed • Power supply exceeded current limit 6 System fan LED Green = Normal operation Amber flashing = Fault Off = Fan unseated from connector or failed 8 Component identification Table 4 Rear panel LED and button descriptions (continued) Item 7 Description Status I/O module LED LED Status Green Amber Definition (Locate/Safe to Remove Behavior) Off Off Off No power. Off On Off Healthy. Blink Off On Faulty. Blue Locate mode/Do not remove. On Off On Faulty. Locate mode/Safe to remove. On or Blink On Off Healthy. Manual locate/Safe to remove. 8 7-segment display Refer to Table 8 (page 31) for more information 9 UID button/LED (Drawer 1) Blue = UID LED is enabled from the UID button. Blue solid = System is in hard drive Locate mode, or an enclosure firmware update is in progress. Off = UID LED is disabled. 1 If the GSI is amber, the system needs service. Activate the associated drawer UID button to view any GSI error codes on the rear display. Understanding device bay ID numbers Figure 5 Device bay ID numbers Understanding device bay ID numbers 9 Understanding hard drive LEDs Figure 6 Hard drive LEDs Table 5 Hard drive LED descriptions Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) Understanding hard drive LED combinations Table 6 Hard drive LED combination interpretations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application. On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application. On Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible. On Off Flashing regularly (1 Hz) Amber, flashing regularly (1 Hz) The drive is online, but it is not currently active. CAUTION: Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or a stripe size migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete. Flashing regularly (1 Hz) Off CAUTION: Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is rebuilding, or it is part of an array that is undergoing array expansion, logical drive extension, a stripe size migration, or RAID migration. 10 Flashing irregularly Amber, flashing regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible. Flashing irregularly Off The drive is active and operating normally. Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Component identification Table 6 Hard drive LED combination interpretations (continued) Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Off Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Off Off The drive is offline, a spare, or not configured as part of an array. Understanding hard drive LED combinations 11 2 Setting up the system Space and airflow requirements To enable servicing and ensure adequate airflow, observe the following spatial requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25.0 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30.0 in) in back of the rack. • Leave a minimum clearance of 121.9 cm (48.0 in) from the back of the rack to the rear of another rack or row of racks. • Ensure that at least 30 cm (11.81 in) of open space is available to the right of the right hard drive drawer to facilitate the installation and removal of hard drives. The D6020 draws in cool air through the front door, and then expels warm air through the rear door. Therefore, the front and rear rack doors must be ventilated adequately to enable ambient room air to enter the cabinet, and the rear door must be ventilated adequately to enable the warm air to escape from the cabinet. CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings. CAUTION: If a vertical space in the rack is not populated by a node (server) or rack component, the gaps between the components cause changes in airflow through the rack and across the nodes. Cover all gaps with blanking panels to maintain proper airflow. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage. The HPE Rack 10000 series rack provides proper node cooling from flow-through perforations in the front and rear doors that provide a 64 percent open area for ventilation. CAUTION: HPE has not tested or validated the D6020 with third-party racks. If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment: • Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow at least 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation). • Side—The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm (2.75 in). Temperature requirements To ensure continued safe and reliable equipment operation, install or position the rack in a well-ventilated, climate-controlled environment. The maximum TMRA for most storage products is 35°C (95°F). The temperature in the cold aisle where the rack is located must not exceed 35°C (95°F). The D6020 reports an over-temperature condition and performs an emergency shutdown of the hard drive bays within a drawer if the 12 Setting up the system temperature exceeds this limit for greater than 3 minutes. To recover the system, AC power cycle the D6020. CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the chassis or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of IT equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA 75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option. WARNING! To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility. CAUTION: Protect the D6020 from power fluctuations and temporary interruptions with a regulating UPS. This device protects the hardware from damage caused by power surges and voltage spikes and keeps the D6020 in operation during a power failure. While installing more than one D6020, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines: • Balance the D6020 power load between available AC supply branch circuits. • Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating. • Do not use common power outlet strips for this equipment. • Provide a separate electrical circuit for each power supply in the D6020. Grounding requirements This equipment must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices. Because of the high ground-leakage currents associated with this equipment, HPE recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips to supply power to this equipment is not recommended. Power requirements 13 Rack warnings WARNING! To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason. WARNING! To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become unstable when being moved on its casters. • Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides. Third-party racks HPE has not tested or validated the D6020 with any third-party racks. Before installing the D6020 in a third-party rack, be sure to properly scope the limitations of the rack. Site planning considerations Customer facility managers and system administrators must discuss site planning, preparation, and system installation before system delivery. A common understanding of environmental requirements and how the systems are delivered, configured, installed, and maintained helps to create a suitable data center and aids the successful installation of the equipment and related equipment. It is important to plan the facility as a whole; not designed based on calculations of individual system or rack level requirements. Too many interdependencies in a modern data center make such simple calculations unreliable. Designs and plans must be made for the data center as a whole, including all of its equipment, with the realization that making one change in the data center environment can affect many other physical, mechanical, and environmental aspects of the facility. Take into account the requirements of third-party equipment and support equipment in the room. Dense computing locations might have high power and cooling demands that could affect power and environmental constraints. Be aware of rack positioning and airflow patterns. Ensure that the raised floor space, cooling equipment, power supply equipment and generators, and other support equipment meet the all equipment demands and other mission-critical equipment. Installing the chassis in the rack To install the chassis: NOTE: 1. 2. 14 To install rack rails, see the D6020 Rail Kit Install Card. Unpack the chassis from its packaging. Lifting the chassis with the chassis handles (or with a lift), align the back of the chassis to the front of the rack rails. Setting up the system Figure 7 Aligning the back of the chassis with the rails WARNING! The chassis is very heavy. To reduce the risk of personal injury or damage to the equipment: • Be sure that the rack is adequately stabilized before installing the chassis. • Always use either a lift that can handle the load of the product or get at least four people to lift and stabilize the product during assembly, installation, or removal, especially if the chassis is not installed in the rack. An additional person may be required to help align the chassis if the chassis is installed higher than chest level. • Observe local occupational health and safety requirements and guidelines for manual material handling. • HPE recommends that you note the location of each hard drive in each drawer, and then remove all hard drives from the hard drive drawers before moving the D6020. CAUTION: Be sure to keep the product parallel to the floor when installing the chassis. Tilting the product up or down could result in damage to the rails. 3. Set the chassis securely on the left and right rack rails, and then slide the chassis on the rack rails toward the back of the rack, releasing the handles, as appropriate, just before they contact the rack rails. Be sure to slide the chassis into the rack until it is fully seated inside the rack and on both rack rails. Figure 8 Sliding the chassis into the rack and tightening the thumbscrews 4. 5. Tighten the thumbscrews on each side of the front of the chassis (see “Sliding the chassis into the rack and tightening the thumbscrews” (page 15). Position the retaining brackets (1) to each side of the rear of the disk enclosure and secure the brackets to the rack. Installing the chassis in the rack 15 Figure 9 Attaching the retaining brackets 6. Proceed to “Installing hard drives” (page 16) for steps on installing hard drives into each bay. Installing hard drives CAUTION: To prevent improper cooling and thermal damage, do not operate the D6020 unless all bays are populated with either a component or a blank. Remove a blank only when there is a drive ready to install or the D6020 is powered down. The D6020 supports up to 35 hard drives per storage drawer. For weight-distribution purposes and best-possible cooling, populate hard drive bays from the rear to the front, starting with the highest device bay ID number. To properly distribute air flow and cool the installed drives, make sure that all drive bays are populated with a drive or a drive blank. Before installing the drives, confirm that they are supported for use in the enclosure. For more information, see the QuickSpecs on the HPE website (http://www.hpe.com/support/ D6020Enclosure-Quickspecs or http://www.hpe.com/support/ D6020Enclosure-Quickspecs-pdf). When adding hard drives to the hard drive drawer, observe the following general guidelines: • For hard drive installation access, ensure that at least 30 cm (11.81 in) of open space is available on the right side of the enclosure as you are facing it. • Verify that the drives are fully seated before closing the drawer. • The drawer is fully closed when the fans slow down to their normal speed. • The drawer should be closed with the handle in the released position. • Hard drives are sensitive to excess vibration. Use care when opening and closing the drawer. • A RAID 1 mirror requires an even number of hard drives. • Drives that will be configured within an array should be the same capacity to provide the greatest storage space efficiency. NOTE: HPE Smart Array RAID controllers do not support the mixing of SAS and SATA drives in the same logical volume. To install the drives: 1. Be sure all I/O bays contain either an I/O module or an I/O blank. The hard drive drawer does not open if I/O bays are empty. 16 Setting up the system 2. Be sure the I/O modules or I/O blanks are fully seated and their handles are in the locked position. The hard drive drawer does not open if I/O modules or I/O blanks are not fully seated with their handles in the locked position. WARNING! 3. Note the following: • TIP HAZARD! To reduce the risk of personal injury or damage to the equipment, do not extend the hard drive drawers beyond the supporting surface when the unit is not installed in a rack. • To reduce the risk of personal injury or damage to the equipment, ensure that only one hard drive drawer is extended at a time. Extend the hard drive drawer. Figure 10 Extending the hard drive drawer WARNING! Pinch hazard—Keep hands away from the front and rear of chassis when closing hard drive drawers. CAUTION: 4. • To prevent improper cooling and thermal damage, do not operate the D6020 for an extended period of time with the drawer open. • To prevent improper cooling and thermal damage, do not operate the D6020 unless all bays are populated with either a component or a blank. Remove the hard drive blank. Figure 11 Removing the hard drive blank 5. Locate and prepare a compatible drive. NOTE: The hard drive to be used in the chassis must be a compatible hard drive. See the D6020 QuickSpecs for more information. Installing hard drives 17 6. Fully extend the hard drive lever, and push the hard drive all the way into the drive bay, and then close the lever. WARNING! Note the following: • Be sure to label newly installed hard drives accordingly (see Figure 13 (page 18)), and then install or re-install them in their respective hard drive drawer slots. Always install or re-install hard drives in their original slots, especially after usage. Inserting a hard drive in a slot other than its original slot may result in data loss. • Be sure to install hard drives right side up to avoid damage to equipment. • Pinchhazard—Keep hands away from the front and rear of chassis when closing hard drive drawers. Figure 12 Installing the hard drive Figure 13 Numbering drive bay hard drive bays 7. 8. Repeat Step 4 through to this step for each hard drive needing to be installed. After all drives have been installed, close the hard drive drawer. Figure 14 Closing the hard drive drawer 18 Setting up the system Installing the I/O module The D6020 ships with two I/O modules, one for each storage drawer. Installing additional I/O modules expands support from single-domain to dual-domain. CAUTION: Be sure to check the part number and labeling of the I/O module being installed. Compatible I/O modules are specific to designated enclosures. For example, the compatible D6020 I/O module is labelled 12G IO module, the compatible D6000 I/O module is labelled 6G IO module , and the compatible MDS600 I/O module is labelled 3G IO module. If the I/O module is installed in an enclosure for which it was not designed, the module will not function properly. Read the labels on the I/O module and the enclosure to confirm compatibility. To install an I/O module: 1. Make sure that the hard drive drawer is closed completely. NOTE: The hard drive drawer must be closed before the I/O module or blank can be removed or installed. 2. To remove the I/O blank, release the I/O blank handle, pull the I/O blank handle down until it ejects the I/O blank, and then remove the I/O blank from the enclosure. Figure 15 Releasing the I/O blank handle and removing an I/O blank 3. To install the I/O module, insert the I/O module into the enclosure, and push the I/O module handle up. Be sure the I/O module is seated fully, and the I/O module handle is in the locked position. Figure 16 Installing the I/O module Installing the I/O module 19 4. To install the second I/O module in the other enclosure drawer, repeat Step 1 through to this step. CAUTION: For best cooling practices, do not operate the enclosure for extended periods with more than one component or blank removed. When removing an active component, replace it with a blank. The hardware installation is complete. Cabling Installing mini-SAS I/O cables The D6020 does not ship with any I/O cables but supports the use of 2.00 m (6.56 ft) mini-SAS cables. For information about the supported cables, see the QuickSpecs on the HPE website (http:// www.hpe.com/support/D6020Enclosure-Quickspecs or http://www.hpe.com/support/ D6020Enclosure-Quickspecs-pdf). Observe the following guidelines: • Only use supported 2.00 m (6.56 ft) external mini-SAS cables. • Always be sure that the nodes attached to the D6020 are powered down before connecting SAS cables. The D6020 can be deployed in the following environments: • Direct-connect: Connected directly to a rack-mounted or stand-alone node with a supported Smart Array controller installed. • Switch-connect: Connected to a SAS BL Switch installed in a BladeSystem c-Class enclosure (and server blades with a supported Smart Array controller installed). In direct-connect and switch-connect environments, if one I/O module is installed in each storage drawer, single domain is supported. If additional, optional I/O modules are installed, dual-domain is supported. Because each D6020 storage drawer is managed as a separate enclosure, the drawers can be connected to different nodes or switches. To connect the mini-SAS I/O cables: 1. Connect a mini-SAS cable to port 1 on the primary (top) I/O module on the designated storage drawer. 2. Connect the other end of the mini-SAS cable to a port on the switch or node HBA. 3. If optional, additional I/O modules were installed, install an additional cable to port 1 of the secondary (bottom) I/O module and to the redundant switch or node HBA port. 4. Repeat these cabling steps to connect the other D6020 drawer. NOTE: The cable port LEDs should be linked at 12gb/s and illuminated green after the cables are inserted, or the cable port LEDs should illuminate amber after linked at a lower speed. “Cabling the system” (page 20) shows D6020 cabling examples. For more information, go to http://www.hpe.com/info/D6020/manuals. Cabling the system Cable the chassis as appropriate to your system configuration. NOTE: Figure 17 (page 21) through Figure 23 (page 24) are examples of supported cable diagrams. If your unit is part of a solution, refer to the cable diagrams that shipped with your kit. 20 Setting up the system Figure 17 Cabling two D6020s with two nodes (using SAS connectors) 1. Node #1 (top) 2. Node #2 (bottom) 3. D6020 #1 4. D6020 #2 Figure 18 Cabling two D6020s with one node (using SAS connectors) 1. Node 2. D6020 #1 (top) 3. D6020 #2 (bottom) Cabling 21 Figure 19 Cabling 4 D6020s with one node (using SAS connectors) 1. Upper D6020 #3 (top) 2. Upper D6020 #1 (bottom) 3. Node 4. Lower D6020 #2 (top) 5. Lower D6020 #4 (bottom) Figure 20 Connecting a D6020 in a single domain environment to one node 1. Node 2. D6020 3. Node-to-Drawer #1 4. Node-to-Drawer #2 22 Setting up the system Figure 21 Connecting a D6020 in a dual domain environment to one node (using two 2-port controllers) 1. Node 2. D6020 3. Node-to-Drawer #2 (bottom) 4. Node-to-Drawer #2 (top) 5. Node-to-Drawer #1 (bottom) 6. Node-to-Drawer #1 (top) Figure 22 Connecting a D6020 in a dual domain environment to one node (using a 4-port controller) 1. Node 2. D6020 3. Node-to-Drawer #2 (bottom) 4. Node-to-Drawer #2 (top) 5. Node-to-Drawer #1 (bottom) 6. Node-to-Drawer #1 (top) Cabling 23 Figure 23 Connecting a D6020 in a dual-domain environment to two nodes (using 2-port controllers) 1. Node #1 (top) 2. Node #2 (bottom) 3. D6020 4. Node #1-to-Drawer #2 (top) 5. Node #2-to-Drawer #2 (bottom) 6. Node #1-to-Drawer #1 (top) 7. Node #2-to-Drawer #1 (bottom) Selecting and connecting the power cord Selecting an approved power cord The power cord used with the D6020 should be approved for use in your country. The power cord must be rated for the product and for the voltage and current marked on the electrical ratings label of the product. The voltage and current rating for the cord should be greater than the voltage and current rating marked on the product. In addition, the diameter of the wire must be a minimum of 1.00 mm or 18 AWG. The maximum length may be up to 3.66 m (12 ft). Connecting the power cord WARNING! To reduce the risk of electrical shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. Do not route the power cord where it can be walked on or pinched by items placed against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the storage system. To connect AC power cords: 1. Connect the power cords to the power supplies. 2. Connect the power cords to the AC power source. 24 Setting up the system 3 Operating the system IMPORTANT: provided. Before installing this product, read the Important Safety Information document Identifying, using, and installing firmware updates Before configuring and using the D6020, be sure that the D6020 and all other devices in the SAS fabric are running the latest compatible versions of firmware. The D6020 can be installed in a variety of deployments, each of which uses an updating method specific to the deployment: • If the D6020 is directly connected to a Smart Array controller installed in a rack-mounted node, update the D6020 firmware using a downloaded Smart Component. For more information about Smart Components, see Smart Components for ROM Flash. • If the D6020 is connected to a SAS BL Switch as part of a BladeSystem solution, update the D6020 firmware using downloaded firmware image files and the HPE Virtual SAS Manager software embedded in the SAS BL Switch. The new D6020 firmware activates only after the D6020 is reset from a software tool or manually power cycled. Powering up and powering down the D6020 Powering up Observe the following guidelines before powering up the D6020: • Always install all components of the D6020. • Install hard drives in the D6020 so that the connected host controllers can identify and configure them at power up. • Always power up the D6020 first, and then the node. To power up the D6020: 1. Complete node hardware installation and cabling. For more information, see the documentation for your specific node. 2. Connect the SAS cables and power cords to the D6020. 3. Press and hold the Power On/Standby button. Wait and observe the system power LED and system fans. After the D6020 powers up, the system power LED illuminates solid green and the system fans spin to a high speed, and then spin down to a low speed. 4. 5. Note the status LEDs on the I/O module and do one of the following: • If the first LED for both SAS port LEDs and the middle I/O Module LED are illuminated green and are not blinking, continue to the next step. • If the LEDs are not green or are blinking, resolve the issue, and then go to the next step. Refer to “Troubleshooting the system” (page 29) for troubleshooting information. Power up the nodes. For more information, see node documentation for additional details. Powering down Be sure that the partner nodes are the first units to be powered down and the last to be powered back up. Taking this precaution ensures that the system and the OS are shut down in an orderly manner. Identifying, using, and installing firmware updates 25 IMPORTANT: If installing a hot-plug device, it is not necessary to power down the D6020. To power down the D6020: 1. Power down the partner nodes. See the node documentation for additional details. 2. Press and hold the Power On/Standby button for approximately 4 seconds. This action powers down both hard drive drawers. NOTE: If the D6020 is powered down, note that all LEDs, except for the Power On/Standby button LED, turn off. While in Standby mode, the Power button glows amber. If the entire system is fully powered off, all LEDs are off. 26 Operating the system 4 Configuring the system and using available utilities Using configuration tools HPE Smart Storage Administrator Diagnostics Utility Formerly known as the Array Diagnostics Utility, the HPE Smart Storage Administrator Diagnostics Utility CLI collects all possible information about storage devices in the system, detects all problems, and provides a detailed configuration report in .zip format. After downloading and installing the software, you can run the utility as a CLI in an online environment. The functionality in this utility is mirrored in the diagnostics features of the HPE Smart Storage Administrator, which can be run in an offline environment. The utility generates two types of reports: • Array diagnostic report This report contains information about all devices, such as array controllers, storage enclosures, drive cages, as well as logical, physical, and tape drives. For supported solid state drives, this report also contains SmartSSD Wear Gauge information. • SmartSSD Wear Gauge report This report contains information about the current usage level and remaining expected lifetime of solid state drives attached to the system. NOTE: HPE Smart Storage Administrator does not support mixing SAS and SATA drives in the same logical volume. Smart Components for ROM Flash To update firmware on nodes, controllers, hard drives, and direct-connect disk enclosures, use Smart Components. Smart Components are available on the Firmware Maintenance CD, with the most recent versions available on the HPE Support Center website (www.hpe.com/support/ hpesc). 1. Download the most recent version of the component needed to a directory on the node. Components for controller firmware updates are available in offline and online formats. 2. Install the firmware. Instructions are provided with the CD and are provided on the same web page as the component. Using management tools HPE Systems Insight Manager HPE SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HPE SIM provides device management capabilities that consolidate and integrate management data from HPE and third-party devices. IMPORTANT: You must install and use HPE SIM to benefit from the Pre-Failure Warranty for processors, SAS and SATA drives, and memory modules. For additional information, refer to the Management CD in the HPE ProLiant Essentials Foundation Pack or the HPE SIM website (http://www.hpe.com/info/hpsim). Management Agents Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the node through HPE SIM software, and Using configuration tools 27 third-party SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HPE ProLiant Support Pack. The Systems Management home page provides status and direct access to in-depth subsystem information by accessing data reported through the Management Agents. For additional information, refer to the Management CD in the HPE ProLiant Essentials Foundation Pack or go to https:// www.hpe.com/us/en/servers/management.html on the web for more information. Using diagnostic tools Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity. You can view recorded events in the IML in several ways, including from within: • HPE SIM (“HPE Systems Insight Manager” (page 27)") • Survey Utility • Operating system-specific IML viewers for: ◦ NetWare: IML Viewer (does not apply to HPE ProLiant DL980 Servers) ◦ Windows®: IML Viewer ◦ Linux: IML Viewer Application • The iLO user interface • HPE Insight Diagnostics For more information, see the Management CD or DVD in the HPE Insight Foundation suite for ProLiant. Keeping the system current Change control and proactive notification HPE offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HPE commercial products. For more information, refer to the HPE website (www.hpe.com/info/pcn). Care Pack HPE Care Pack Services offer upgraded service levels to extend and expand bundled services with easy-to-buy, easy-to-use support packages that help you make the most of your node investments. For more information, see the HPE website (http://www.hpe.com/services/ carepack). 28 Configuring the system and using available utilities 5 Troubleshooting the system If the D6020 does not power up If the D6020 does not power up: 1. Ensure that the D6020 is connected to a working AC source. 2. Ensure that the power source is working properly: a. Check the status using the system power LED on the rear panel (see “Understanding rear panel components” (page 7)). b. Be sure that the Power On/Standby button was pressed firmly and held for approximately 3 seconds. 3. Ensure that the power supplies are working properly. Check the status using the power supply LEDs (see “Understanding rear panel components” (page 7)). 4. 5. 6. Remove all AC power cords from enclosure power supplies, and reinsert them. Restart the system (see “Powering up” (page 25) and “Powering down” (page 25)). Check the D6020 for the following normal power-up sequence to be sure that the system meets the minimal hardware requirements and is powered up during normal operations: a. The rear panel power LED turns from standby (amber) to on (solid green). b. The system fans spin up to a high speed, and then spin down to a normal operating speed. If the D6020 does not power up 29 LED behavior Table 7 LED behavior and possible reasons and solutions Issue Possible reasons Possible solutions Power supply LED is off • The power cords are not connected, or AC power is not available. • Be sure that the power cord is connected to the power supply. • The power supply might not be inserted properly, it might have a damaged connector, or it might have failed. • Be sure that the power supply is undamaged and fully seated. • Be sure that all pins on the connectors and components are straight. • Contact an authorized service provider for assistance (“Contacting HP” (page 38)"). Fan LED is off • The fan might not be inserted properly, it might • Be sure that the fan is undamaged have a damaged connector, or it might have and fully seated. failed. • Be sure that all pins on the connectors and components are straight. • Contact an authorized service provider for assistance (“Contacting HP” (page 38)"). I/O LED is amber • The I/O module might not be inserted properly, • Be sure that the I/O module is it might have a damaged connector, or it might undamaged and fully seated. have failed. • Be sure that all pins on the connectors and components are straight. • See “7-segment display status codes and actions” (page 31) for specific steps. • Contact an authorized service provider for assistance (“Contacting HP” (page 38)"). System power LED is off • The Power On/Standby button was not pressed firmly or held long enough. • The power supply might not be inserted properly, it might have a damaged connector, or it might have failed. • The system might have experienced a short. • The controller firmware might be corrupted. • The system power block might need to be replaced. • Press the Power On/Standby button and hold for approximately 3 seconds. • Be sure that the power supply is undamaged and fully seated. • Be sure that all pins on the connectors and components are straight. • Be sure that all components are fully seated. • Flash the controller firmware. • Contact an authorized service provider for assistance (“Contacting HP” (page 38)). 30 Troubleshooting the system 7-segment display status codes and actions NOTE: The 7-segment display shows two types of codes: Enclosure numbers and alarms. The enclosure number is shown only as a numeric value. Alarms are shown as both an alpha and numeric combination (for example, A3). Typically, the enclosure number and any alarms are alternately displayed. Multiple codes can be alternately displayed one after the other if more than one issue occurs. If the GSI LED is amber, activate the associated drawer UID button to view any GSI error codes on the rear display. The two UID buttons are used to select which drawer is displayed. The display cycles a drawer pointer ("|-" points left and "-|" points right), followed by one or more GSI error codes. Table 8 7-segment display status (alarm) codes and resolutions Code A3 Issue Possible solution Error in expander communication • Reseat I/O module. • Replace the I/O module. A5 I2C arbitration error • Reseat I/O module. • Replace the I/O module. A6 Inter-ESP communication error • Reseat I/O module. • Replace the I/O module. A9 Permanent error in ESP NVRAM I2C bus • Reseat I/O module. • Replace the I/O module. AE Permanent error in backplane I2C bus • Replace the I/O module. • Power off the enclosure for 1 minute, and then turn it back on. • Replace the backplane board. B3 Using default SAS address • Reseat the I/O module. • Reseat the backplane. • Power cycle the enclosure. • Replace the I/O module. • Replace the backplane. B5 Communication error with the partner expander • Reseat the I/O module. • Reseat the other I/O module. • Replace the I/O module. • Replace the other I/O module. B6 Expander firmware mismatch between the two I/O modules Update both I/O modules to the same firmware version. B8 Expander composite image error Reflash the Expander. (Code load). B9 SAS cable hardware error Replace the SAS cable. BA SAS cable unsupported by HPE Replace the SAS cable. LED behavior 31 Table 8 7-segment display status (alarm) codes and resolutions (continued) Code BD Issue Possible solution ESP communication error • Wait at least 5 minutes. • Reseat the I/O module. • Replace the I/O module. BE Incompatible firmware in local ESP • Check to see if the SEP firmware is correct and that the same firmware is installed on both I/O modules. • Wait at least 5 minutes. • Reseat the I/O module. • Replace the I/O module. BF Incomplete system identification Restore system identification NVRAMs, and reboot the I/O module (reseat it). C1 Permanent error in temperature sensor I2C bus • Reseat the I/O module. • Replace the I/O module. C2 Error reading data from temperature sensor • Reseat the I/O module. • Replace the I/O module. C3 Warning temperature reached in temperature sensor Verify if the environment is temperature compliant. C4 Critical temperature reached in temperature sensor Verify if the environment is temperature compliant. C5 Minimum temperature reached in temperature sensor Verify if the environment is temperature compliant. C6 Fans commanded to maximum speed Verify if the environment is temperature compliant. C7 System shutdown - over temperature • Verify if the environment is temperature compliant. • Power on the enclosure. C8 32 Permanent error in partner I/O module temperature sensor I2C bus • Reseat the primary I/O module. CA Solution NVRAM tag error Replace the I/O module. CB Solution NVRAM checksum error Replace the I/O module. CC Manufacturing NVRAM tag error Replace the I/O module. CD Manufacturing NVRAM checksum error Replace the I/O module. D0 Absent Power Supply Module 3 Insert the power supply. D1 Absent Power Supply Module 4 Insert the power supply. D2 Absent Power Supply Module 1 Insert the power supply. D3 Absent Power Supply Module 2 Insert the power supply. Troubleshooting the system • Reseat the secondary I/O module. Table 8 7-segment display status (alarm) codes and resolutions (continued) Code D5 Issue Possible solution Communication error - Power Supply Module 1 • Reseat the power supply. • Replace the power supply. D6 Communication error - Power Supply Module 2 • Reseat the power supply. • Replace the power supply. D7 Communication error - Power Supply Module 3 • Reseat the power supply. • Replace the power supply. D8 Communication error - Power Supply Module 4 • Reseat the power supply. • Replace the power supply. DA Power loss - Power Supply Module 1 Verify that the AC cable is well connected to the power supply. DB Power loss - Power Supply Module 2 Verify that the AC cable is well connected to the power supply. DD Power loss - Power Supply Module 3 Verify that the AC cable is well connected to the power supply. DE Power loss - Power Supply Module 4 Verify that the AC cable is well connected to the power supply. E2 Absent - Fan Module 1 Insert the fan module. E3 Absent - Fan Module 2 Insert the fan module. E5 Communication read error - Fan Module 1 • Reseat the fan module. • Replace the fan module. E6 Communication read error - Fan Module 2 • Reseat the fan module. • Replace the fan module. E9 Fan rotor failure - Fan Module 1 Replace the fan module. EA Fan rotor failure - Fan Module 2 Replace the fan module. LED behavior 33 Table 8 7-segment display status (alarm) codes and resolutions (continued) Code EB Issue Possible solution Communication write error - Fan Module 1 • Reseat the fan module. • Replace the fan module. EC Communication write error - Fan Module 2 • Reseat the fan module. • Replace the fan module. F0 Permanent error in PS1/Fan 2 (Drawer 2) I2C bus • Reseat Power Supply 1. Permanent error in PS2/Fan 1 (Drawer 2) I2C bus • Reseat Power Supply 2 Permanent error in PS3/Fan 2 (Drawer 1) I2C bus • Reseat Power Supply 3. Permanent error in PS4/Fan 1 (Drawer 1) I2C bus • Reseat Power Supply 4. F4 Enclosure identity conflict Requires specific documentation for the procedure. See “Recovering from a power failure reported from the backplane” (page 37). F4 NVRAM backup failure on top I/O module Refer to drawer and power block assembly FRU replacement documentation. F5 NVRAM backup failure on bottom I/O module Refer to drawer and power block assembly FRU replacement documentation. F1 F2 F3 • Reseat Fan Module 2 (Drawer 2). • Reseat Fan Module 1 (drawer 2). • Reseat Fan Module 2 (drawer 1). • Reseat Fan Module 1 (drawer 1). Recognizing hard drive failure While troubleshooting drive problems, first confirm that the drives are supported for use in the D6020 (see the D6020 QuickSpecs for more information at http://www.hpe.com/support/ D6020Enclosure-Quickspecs or http://www.hpe.com/support/ D6020Enclosure-Quickspecs-pdf). In an HPE D6020, a steadily glowing fault LED indicates that the drive has failed. The following lists other indications of failed hard drives: • The HPE Smart Storage Administrator represents failed drives with a distinctive icon. • HPE SIM can detect failed drives remotely across a network. (For more information about HPE SIM, refer to the documentation on the Management CD.) For additional information about diagnosing hard drive problems, see the ProLiant Servers Troubleshooting Guide at www.hpe.com. CAUTION: Sometimes, a drive that has previously failed may seem to be operational after the system is power-cycled or (for a hot-pluggable drive) after the drive has been removed and reinserted. However, continued use of such marginal drives may eventually result in data loss. Replace the marginal drive as soon as possible. 34 Troubleshooting the system Understanding the effects of a hard drive failure If a hard drive fails, all logical drives that are in the same array are affected. Each logical drive in an array may be using a different fault tolerance method, so each logical drive can be affected differently. • RAID 0 configurations cannot tolerate a drive failure. If any physical drive in the array fails, all non-fault-tolerant (RAID 0) logical drives in the same array will also fail. • RAID 1+0 configurations can tolerate multiple drive failures as long as no failed drives are mirrored to one another (with no spares assigned). • RAID 5 configurations can tolerate one drive failure (with no spares assigned). • RAID 6 with ADG configurations can tolerate simultaneous failure of two drives (with no spares assigned). Identifying a compromised fault tolerance CAUTION: If fault tolerance is compromised, data loss can occur. However, it may be possible to recover the data. For more information, see “Recovering from compromised fault tolerance” (page 35). If more drives fail than the fault-tolerance method can manage, fault tolerance is compromised, and the logical drive fails. If this failure occurs, the operating system rejects all requests and indicates unrecoverable errors. For example, fault tolerance might occur when a drive in an array fails while another drive in the array is being rebuilt. Compromised fault tolerance can also be caused by problems unrelated to drives. In such cases, replacing the physical drives is not required. Recovering from compromised fault tolerance If fault tolerance is compromised, inserting replacement drives does not improve the condition of the logical volume. Perform the following procedure to recover data: 1. Check for loose, dirty, broken, or bent cabling and connectors on all devices. 2. Power down the D6020 (see “Powering down” (page 25)). 3. Power up the D6020 (see “Powering up” (page 25)). In some cases, a marginal drive is operational long enough to allow backup of important files. 4. 5. Make copies of important data, if possible. Replace any failed drives. Factors to consider before replacing hard drives You can replace hard drives without powering down the system. However, before replacing a degraded drive: • Open HPE SIM and inspect the Error Counter window for each physical drive in the same array to confirm that no other drives have any errors. (For details, refer to the HPE SIM documentation on the Management CD.) • Be sure that the array has a current, valid backup. • Use replacement drives that have a capacity at least as great as that of the smallest drive in the array. The controller immediately fails drives that have insufficient capacity. Factors to consider before replacing hard drives 35 To minimize the likelihood of fatal system errors when removing failed drives, take the following precautions: • Do not remove a degraded drive if any other drive in the array is offline (the online LED is off). In this situation, removing any other drive in the array causes data loss. Exceptions: • ◦ If RAID 1+0 is used, drives are mirrored in pairs. Several drives can be in a failed condition simultaneously (and they can all be replaced simultaneously) without data loss, if no two failed drives belong to the same mirrored pair. ◦ If RAID 6 with ADG is used, two drives can fail simultaneously (and be replaced simultaneously) without data loss. ◦ If the offline drive is a spare, the degraded drive can be replaced. Do not remove a second drive from an array until the first failed or missing drive has been replaced and the rebuild process is complete. (The rebuild is complete when the online LED on the front of the drive stops blinking.) Exceptions: ◦ In RAID 1+0 configurations, any drives that are not mirrored to other removed or failed drives can be simultaneously replaced offline without data loss. ◦ In RAID 6 with ADG configurations, any two drives in the array can be replaced simultaneously. Automatic data recovery (rebuild) If you replace a hard drive in an array, the controller uses the fault-tolerance information on the remaining drives in the array to: • Reconstruct the missing data (the data that was originally on the replaced drive). • Write it to the replacement drive. This process is called automatic data recovery or rebuild. If fault tolerance is compromised, this data cannot be reconstructed and is likely to be permanently lost. If another drive in the array fails while fault tolerance is unavailable during rebuild, a fatal system error may occur, and all data on the array is then lost. In exceptional cases, however, failure of another drive need not lead to a fatal system error. These exceptions include: • Failure after activation of a spare drive • Failure of a drive that is not mirrored to any other failed drives (in a RAID 1+0 configuration) • Failure of a second drive in a RAID 6 with ADG configuration Time required for a rebuild The time required for a rebuild varies considerably, depending on several factors: 36 • The priority that the rebuild is given over normal I/O operations (you can change the priority setting by using HPE Smart Storage Administrator) • The amount of I/O activity during the rebuild operation • The rotational speed of the hard drives • The availability of drive cache • The brand, model, and age of the drives Troubleshooting the system • The amount of unused capacity on the drives • The number of drives in the array (for RAID 5 and RAID 6 with ADG) Allow approximately 1 minute per gigabyte for the rebuild process to be completed. System performance is affected during the rebuild, and the system is unprotected against further drive failure until the rebuild has finished. Therefore, replace drives during periods of low activity when possible. CAUTION: If the Online LED of the replacement drive stops blinking and the amber Fault LED glows, or if other drive LEDs in the array go out, the replacement drive has failed and is producing unrecoverable disk errors. Remove and replace the failed replacement drive. When automatic data recovery has finished, the Online LED of the replacement drive stops flashing and begins to glow steadily. Failure of another drive during rebuild If a non-correctable read error occurs on another physical drive in the array during the rebuild process, the Online LED of the replacement drive stops blinking and the rebuild abnormally terminates. If this situation occurs, reboot the node. The system may temporarily become operational long enough to allow recovery of unsaved data. In any case, locate the faulty drive, replace it, and restore data from backup. Recovering from a power failure reported from the backplane The flashing LED pattern is indication of power failure reported from the backplane. To recover: 1. Simultaneously press and hold the Power button and the flashing UID button until the power button LED is solid amber (after approximately 4 seconds). 2. If Step 1 did not work, repeat the step, except press and hold the Power button and the other UID button. Automatic data recovery (rebuild) 37 6 Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: www.hpe.com/assistance • To access documentation and support services, go to the HP Support Center – Hewlett Packard Enterprise website: www.hpe.com/support/hpesc Information to collect • Technical support registration number (if applicable) • Product name, model or version, and serial number • Operating system name and version • Firmware version • Error messages • Product-specific reports and logs • Add-on products or components • Third-party products or components Accessing updates • Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. • To download product updates, go to either of the following: ◦ HP Support Center – Hewlett Packard Enterprise Get connected with updates from HP page: www.hpe.com/support/e-updates ◦ Software Depot website: www.hpe.com/support/softwaredepot • To view and update your entitlements, and to link your contracts, Care Packs, and warranties with your profile, go to the HP Support Center – Hewlett Packard Enterprise More Information on Access to HP Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the HP Support Center – Hewlett Packard Enterprise. You must have a Hewlett Packard Enterprise Passport set up with relevant entitlements. 38 Support and other resources Websites Website Link Hewlett Packard Enterprise Information Library www.hpe.com/info/enterprise/docs HP Support Center – Hewlett Packard Enterprise www.hpe.com/support/hpesc Contact Hewlett Packard Enterprise Worldwide www.hpe.com/assistance Subscription Service/Support Alerts www.hpe.com/support/e-updates Software Depot www.hpe.com/support/softwaredepot Customer Self Repair www.hpe.com/support/selfrepair Insight Remote Support www.hpe.com/info/insightremotesupport/docs Serviceguard Solutions for HP-UX www.hpe.com/info/hpux-serviceguard-docs Single Point of Connectivity Knowledge (SPOCK) Storage www.hpe.com/storage/spock compatibility matrix Storage white papers and analyst reports www.hpe.com/storage/whitepapers Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider or go to the CSR website: www.hpe.com/support/selfrepair Remote support Remote support is available with supported devices as part of your warranty, Care Pack Service, or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support. For more information and device support details, go to the following website: www.hpe.com/info/insightremotesupport/docs Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page. Websites 39 A Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers. • Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. • Place parts on a grounded surface before removing them from their containers. • Avoid touching pins, leads, or circuitry. • Always be properly grounded when touching a static-sensitive component or assembly. Grounding methods to prevent electrostatic discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin. • Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. • Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part. For more information on static electricity or assistance with product installation, contact an authorized reseller. 40 Electrostatic discharge B Specifications Environmental specifications Table 9 Environmental specifications Specification Value 1 Temperature range Operating 10°C to 35°C (50°F to 95°F) Maximum rate of change is 10º C/hr (50º F/hr) Storage -30°C to 60°C (-22°F to 140°F) Maximum rate of change is 20º C/hr (68º F/hr) 2 Relative humidity Operating 10% to 90% relative humidity (Rh), 28º C (82.4º F) maximum wet bulb temperature, non-condensing Storage 5% to 95% relative humidity (Rh), 38.7º C (101.66º F) maximum wet bulb temperature, non-condensing 3 Altitude Operating 3048 m (10,000 ft) This value may be limited by the type and number of options installed. Non-operating 1 2 3 9144 m (30, 000 ft) Temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. The upper limit may be limited by the type and number of options installed. Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa. Maximum allowable altitude change rate is 457 m/min (1500 ft/min). D6020 Chassis specifications Table 10 Storage array specifications Specification Value Height 22.10 cm (8.70 in) Depth 89.12 cm (35.08 in) Width 44.70 cm (17.60 in) Weight (maximum) 145.15 kg (320.00 lb) Weight (no drives installed) 72.58 kg (160.00 lb) Environmental specifications 41 C Warranty and regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties HPE Networking Products www.hpe.com/support/Networking-Warranties Regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information: • Hewlett Packard Enterprise, 3000 Hanover Street, Palo Alto, CA 94304, U.S. Local representative information Russian: 42 • Russia: • Belarus: • Kazakhstan: Warranty and regulatory information Local representative information Kazakh: • Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point; for example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth. • YYWW, where YY indicates the year, using a base year of 2000; for example, 0238: 02 for 2002 and 38 for the week of September 9. Turkey RoHS material content declaration Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Ukraine RoHS material content declaration Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Regulatory information 43 Glossary ADG Advanced Data Guarding (also known as RAID 6) CPQONLIN NetWare online configuration utility GSI global service indicator HPE SSA HPE Smart Storage Administrator diagnostics utility iLO 2 Integrated Lights-Out 2 IML Integrated Management Log ORCA Option ROM Configuration for Arrays SIM Systems Insight Manager UID unit identification 44 Glossary