Hughesnet™ Installation Reference Sheet

Transcript

HughesNet™ Installation Reference Sheet CUSTOMER COPY (Page 1) CUSTOMER INFORMATION Service Order Number: Master Account (SAN) #: 1003938 Customer Last Name: TestLn A1 Day Phone: (651)726-6125 Address: 380m Jackson Street City/State: STPAUL, MN AGS993908 PIN: 6125 First Name: TestFn Alternate Phone: () Zip/Postal Code: USA- 55101 INSTALLER INFORMATION Dealer: Test Dealer1a Installer Name: ______________________ Antenna Type: Order Type/Sub Type: Install Dealer Phone #: (999) 999-9999 Sales Channel: Direct Installation Date: ________________ AM/PM: ______ Device Type: Installation Type: Residential Billable To: HNS PRE INSTALLATION CHECKLIST [ ] 1) Customer represents and warrants that Customer is the owner of record of the Premises or, if Customer is a tenant, that Customer has obtained the written consent of the owner of record of the Premises to the transactions contemplated herein, If Customer is not the owner of the Premises. Customer agrees to provide to HughesNet™ or its designee, if HughesNet™ asks Customer to, with the owners name and address, proof that Customer may give HughesNet™ access on the owner's behalf and, if needed, consent from the owner in a form satisfactory to HughesNet™. Customer is responsible for obtaining all required consents and approvals for the installation and operation of the Equipment and Inside Wiring, including required building permits and approvals from homeowners' associations and zoning boards. [ ] 2) Installation Key Points were reviewed with customer Before Installation. [ ] 3) The Customer signed the Addendum to Subscriber Agreement. 4) Type of Installation: Standard / Non Standard (check the appropriate box): [ ] Standard Installation (no additional cost to be paid directly to the installer). a) Antenna mounting & grounding to approved surface of facility, accessible with a 25ft ladder. b) DW data system - Two exterior cable runs (transmit and receive lines), single entry point through exterior wall (with exterior seal) to interior wall, wall jack on interior wall: • .74m antenna: up to 100 ft. of coaxial cable per cable run (transmit and receive) • .98m antenna: up to 150 ft. of coaxial cable per cable run (transmit and receive) c) If HN data + Video Option – One additional 100 ft exterior cable run (video receive line), one additional exterior entry point interior wall jack with in 25ft of an existing telephone jack, and connection to one satellite TV receiver. d) A standard installation includes travel mileage to and from installation location. No additional charge authorized. e) For .98m antenna installations, a pole mount (at least 6 feet of the pole must be above ground) or a standard HughesNet™-supplied non-penetrating roof mount. [ ] Non Standard Installation (Circle all that apply. The customer must approve itemized cost before work begins. Non standard costs are paid directly to the installer at the time of installation). a) For .74m antenna installations, a pole mount with 25 ft. or less of soft ground trenching. Cost to Customer Not to Exceed $125.00 b) Pole mount greater than 25ft from the facility. Cost to Customer Not to Exceed $3.50 per each additional foot w/trenching. c) Custom installation including (but not limited to) one or more of the following: wall fish, multiple entry points, additional cabling, etc... Requested Non-Standard Items: Work and Materials Amount (For Consumers Only) ___________________ _____________ ___________________ _____________ (Continue on back of form) [] Site Not Feasible: Describe:________________________________________ [] Site Not Ready (Contact Dealer/Installer when ready) Customer Signature: _____________________________________________ Date: ______________ Customer acknowledges and or accepts that the installer reviewed the above Pre-Installation Checklist and key points with the customer before work began. The installer itemized listed costs for non-standard installation items on this form. HughesNet™ Installation Reference Sheet CUSTOMER COPY (Page 2) CUSTOMER INFORMATION Service Order Number: Master Account (SAN) #: 1003938 Customer Last Name: TestLn A1 Day Phone: (651)726-6125 Address: 380m Jackson Street City/State: STPAUL, MN AGS993908 PIN: 6125 First Name: TestFn Alternate Phone: () Zip/Postal Code: USA- 55101 POST INSTALLATION CHECKLIST EQUIPMENT INFORMATION IDU Serial #: ______________ Customer Site ID: ___________ Signal Strength:______ ACP:________ Satellite: ______________ Transponder:______________ Length of Cable Run (Tx and Rx): _________ ft Customer Acknowledgement (Please check the appropriate box and sign below). [] Hardware successfully installed. The customer can access the Internet. [] Hardware installed and system commissioned - but customer equipment or network related problem prevented browsing on the customer’s PC. Customer is working with technical support to correct. Installer’s Release From Site #________________________ [] Assist the customer with accessing myHughesNet.com and creating their e-mail accounts. [ ] Customer has agreed to and accepted the subscriber agreement with Hughes as presented during the process of commissioning the HughesNet Services. Customer acknowledges that the installation was completed as noted in the POST INSTALLATION CHECKLIST section above. Customer Comments: ________________________________________________________________ Customer Signature: __________________________________ Date: _____________________ HughesNet™ Installation Reference Sheet DEALER COPY (Page 1) CUSTOMER INFORMATION Service Order Number: Master Account (SAN) #: 1003938 Customer Last Name: TestLn A1 Day Phone: (651)726-6125 Address: 380m Jackson Street City/State: STPAUL, MN AGS993908 PIN: 6125 First Name: TestFn Alternate Phone: () Zip/Postal Code: USA- 55101 INSTALLER INFORMATION Dealer: Test Dealer1a Installer Name: ______________________ Antenna Type: Order Type/Sub Type: Install Dealer Phone #: (999) 999-9999 Sales Channel: Direct Installation Date: ________________ AM/PM: ______ Device Type: Installation Type: Residential Billable To: HNS PRE INSTALLATION CHECKLIST [ ] 1) Customer represents and warrants that Customer is the owner of record of the Premises or, if Customer is a tenant, that Customer has obtained the written consent of the owner of record of the Premises to the transactions contemplated herein, If Customer is not the owner of the Premises. Customer agrees to provide to HughesNet™ or its designee, if HughesNet™ asks Customer to, with the owners name and address, proof that Customer may give HughesNet™ access on the owner's behalf and, if needed, consent from the owner in a form satisfactory to HughesNet™. Customer is responsible for obtaining all required consents and approvals for the installation and operation of the Equipment and Inside Wiring, including required building permits and approvals from homeowners' associations and zoning boards. [ ] 2) Installation Key Points were reviewed with customer Before Installation. [ ] 3) The Customer signed the Addendum to Subscriber Agreement. 4) Type of Installation: Standard / Non Standard (check the appropriate box): [ ] Standard Installation (no additional cost to be paid directly to the installer). a) Antenna mounting & grounding to approved surface of facility, accessible with a 25ft ladder. b) HW data system - Two exterior cable runs (transmit and receive lines), single entry point through exterior wall (with exterior seal) to interior wall, wall jack on interior wall: • .74m antenna: up to 100 ft. of coaxial cable per cable run (transmit and receive) • .98m antenna: up to 150 ft. of coaxial cable per cable run (transmit and receive) c) If HW data + Video Option – One additional 100 ft exterior cable run (video receive line), one additional exterior entry point interior wall jack with in 25ft of an existing telephone jack, and connection to one satellite TV receiver. d) A standard installation includes travel mileage to and from installation location. No additional charge authorized. e) For .98m antenna installations, a pole mount (at least 6 feet of the pole must be above ground) or a standard HughesNet™-supplied non-penetrating roof mount. [ ] Non Standard Installation (Circle all that apply. The customer must approve itemized cost before work begins. Non standard costs are paid directly to the installer at the time of installation). a) For .74m antenna installations, a pole mount with 25 ft. or less of soft ground trenching. Cost to Customer Not to Exceed $125.00 b) Pole mount greater than 25ft from the facility. Cost to Customer Not to Exceed $3.50 per each additional foot w/trenching. c) Custom installation including (but not limited to) one or more of the following: wall fish, multiple entry points, additional cabling, etc... Requested Non-Standard Items: Work and Materials Amount (For Consumers Only) ___________________ _____________ ___________________ _____________ (Continue on back of form) [] Site Not Feasible: Describe:________________________________________ [] Site Not Ready (Contact Dealer/Installer when ready) Customer Signature: _____________________________________________ Date: ______________ Customer acknowledges and or accepts that the installer reviewed the above Pre-Installation Checklist and key points with the customer before work began. The installer itemized listed costs for non-standard installation items on this form. HughesNet™ Installation Reference Sheet DEALER COPY (Page 2) CUSTOMER INFORMATION Service Order Number: 1003938 Customer Last Name: TestLn A1 Day Phone: (651)726-6125 Address: 380m Jackson Street City/State: STPAUL, MN Master Account (SAN) #: AGS993908 PIN: 6125 First Name: TestFn Alternate Phone: () Zip/Postal Code: USA- 55101 POST INSTALLATION CHECKLIST EQUIPMENT INFORMATION IDU Serial #: ______________ Customer Site ID: ___________ Signal Strength:______ ACP:________ Satellite: ______________ Transponder:______________ Length of Cable Run (Tx and Rx): _________ ft Customer Acknowledgement (Please check the appropriate box and sign below). [] Hardware successfully installed. The customer can access the Internet. [] Hardware installed and system commissioned - but customer equipment or network related problem prevented browsing on the cu PC. Customer is working with technical support to correct. Installer’s Release From Site #________________________ [] Assist the customer with accessing myHughesNet.com and creating their e-mail accounts. [] Customer has agreed to and accepted the subscriber agreement with Hughes as presented during the p of commissioning the HughesNet Services. Customer acknowledges that the installation was completed as noted in the POST INSTALLATION CHECKLIST section above. Customer Comments: ________________________________________________________________ Customer Signature: __________________________________ Date: _____________________ HughesNet™ Installation Reference Sheet Service Order Number:: 1003938 Serial #/BarCode for the Installed Equipments Product BOM Parts/Tasks DW7000074-1W ANTENNA074C Part Number • Part Description [ ] 1032990-0003 • KIT,ANTENNA 74CM SHANNON 2 GEN5C (MIN=1 MAX=1)[ ] 1036622-0003 • KIT,ANTENNA COMPONENTS,74CM,RAVEN 2 OF 2 (MIN=1 MAX=1)[ ] 1036622-0001 • KIT,ANTENNA, 74CM KUBAND, RAVEN (MIN=1 MAX=1) [ ] 1036622-0002 • KIT,ANTENNA REFLECTOR,74CM,RAVEN 1 OF 2 (MIN=0 MAX=1) INSTALL MOUNT074C [ ] 1031929-0006 • TRIMAST MOUNT, 2 3/8 MAST KA READY (MIN=1 MAX=1)[ ] 9011386-0002 • KIT,MAST 4FT X 4FT KANPMM 2.38 IN W/PAD (MIN=1 MAX=1)[ ] 1034215-0030 • GROUND MOUNT RESIDENTIAL 6FT (MIN=1 MAX=1) IDU-70001W [ ] 1035661-0008 • Kit, DIRECWAY DW7000 IST (MIN=1 MAX=1) RADIO7000-1WC [ ] 1035007-0002 • Assy, Radio, OSIRIS, 1W, Celeritek Use w/KA Upgradeable Antenna (MIN=1 MAX=1)[ ] 1035007-0001 • Assy, Radio, OSIRIS, 1W Use w/KA Upgradeable Antenna (MIN=1 MAX=1)[ ] 1032009-0003 • Radio Assy,ISIS-TX 13.7514.5 Use w/KA Upgradeable Antenna (MIN=1 MAX=1)[ ] 1032009-0004 • RADIO ASSY,ISIS TX 14.014.5 Use w/KA Upgradeable Antenna (MIN=1 MAX=1)[ ] 1032009-0005 • Radio Assy,ISIS TX 14.014.5 DOM Use w/KA Upgradeable Antenna (MIN=1 MAX=1)[ ] 1029514-2001 • RADIO ASSY,HNS-TCP GEN 1 CHINON w..74cm ONLY-N/A No Vertical TX (MIN=1 MAX=1)[ ] 10323300001 • RADIO ASSY-ISIS CN Use w/.74cm ONLY - N/A No Vertical TX (MIN=1 MAX=1)[ ] 1029514-0001 • RADIO ASSY,HNS-TCP Use w/.74cm ONLY- N/A No Vertical TX (MIN=1 MAX=1) INSTALL [ ] 1034215-0036 • INSTALL STANDARD (MIN=1 MAX=1) Barcode/Serial #(Paste the Peel-Off Serial # Label in the Dotted Box) SATELLITE INSTALLATION KEY POINTS (Installer to review with the customer, on site, before installation begins) Consult and obtain customers approval of antenna and indoor unit (IDU) placement. a. The HughesNet™ .74 reflector should be installed where: o o o o b. There is the best line of site, clear of any obstructions. There is the least possibility of damage or leaking in the residential location. The reflector is least visible to accommodate HOA and customer aesthetic requirements. The installation best accommodates the wall mount and penetration of cables for delivery of service to the customer’s computer. Antenna mounts should NEVER be: o o o o Blocked by the house or a neighbor's house. Blocked by wires, antennas, or trees. Make sure to avoid locations where leaves on trees or future tree growth may obstruct line-of-sight. Installed on stucco, aluminum siding, vinyl siding, chimneys, trees or fences or freestanding wooden posts. Installed for the convenience of the installer, but to maximize performance and limit visibility of the reflector. Record any additional charges on the installation reference sheet, obtaining customer’s approval for these charges before installation begins. Review of the Standard installation: a. b. A standard installation includes travel mileage to and from installation location. Mounting and grounding the antenna to an outside wall, first level roof or another approved structure with HughesNet™ standard roof/wall mounting brackets, accessible with a 25ft ladder. Wall mounts MUST NOT be mounted to surfaces, building materials, or structures that cannot support the wall mount (for example, stucco, aluminum siding, vinyl siding, chimneys, trees or fences). Freestanding wooden posts not authorized as pole mount. c. All HughesNet™ antennas must be mounted a minimum of 5 ft. off the ground and out of the reasonable reach of small children. d. Two exterior cable runs with one point of entry through an exterior wall (with exterior seal) to an interior wall and the installation of a wall jack. e. When purchased with original order: Data plus Video Systems (DTV) include the installation of the DTV upgrade kit on the data antenna, an additional 100 ft of exterior cable, run to a 2nd exterior / interior wall penetration, and wall jack no more than 25ft from an existing telephone jack. Connection to the TV receiver. Installation does not include removal of old DTV antenna. f. Use of a laptop computer to complete pointing of the antenna to the satellite. g. Grounding of the antenna from the ground block to NEC approved bonding point. h. Weather-seal appropriate cable bushings, entry points, and mounting locations. Review of Non-Standard Installation Items: (The customer must approve itemized cost before work begins. Non-standard costs are paid directly to the installer at the time of installation). The Installer Will: a. Demonstrate to the customer their system is working by surfing the web with the customer's PC and showing the customer how to locate their Site ID and signal strength. b. Contact the Installer Support Hotline should there be a problem. The installer must obtain an Installer Release # before leaving the site with out the customer browsing. c. Assist the customer with accessing myHughesNet.com and creating their e-mail accounts. d. Clean up any unnecessary materials from the installation site. e. Obtain Customer’s approval and signature and complete the Installation Reference Sheet and provide customer with a copy prior to install. f. Provide appropriate technical support number for questions 1(866) 347-3292. HughesNet™ EQUIPMENTINSTALLATION ADDENDUMTOSUBSCRIBER AGREEMENT You have entered or are entering into a Subscriber Agreement (the "Agreement") for the provision of the HughesNet™ service. In addition, certain HughesNet™ equipment has been installed at your home or office by HughesNet™. This Equipment Installation Addendum to the Agreement (this "Addendum") is part of the Agreement. THIS ADDENDUM CONTAINS CERTAIN TERMS AND CONDITIONS RELATING TO THE INSTALLATION OF THE EQUIPMENT, BUT MUST BE READ TOGETHER WITH THE AGREEMENT FOR ALL OF THE TERMS AND CONDITIONS FOR THE PROVISION OF THE SERVICES AND THE PROVISION OF THE EQUIPMENT. The provisions of the Agreement and the provisions of this Addendum are intended to be read together as consistent with each other, to give full effect to all provisions, and as constituting a single, integrated agreement. However, if there is an inconsistency between a provision of the Agreement and a provision of this Addendum, the provision of this Addendum shall control. This is your copy of the Addendum. Please keep this for your records. 1) DEFINITIONS: "Equipment" means the HughesNet™ indoor and outdoor unit(s) that together are used to receive HughesNet™ Services; "Inside Wiring" means the cable that runs inside the Premises to the outdoor equipment, and includes any extra outlets, splitters, connections, fittings or wall plates attached to it; "Optional Equipment" means any Customer purchased or furnished equipment ancillary to the Equipment; and "Premises" means the location specified by the Customer as the place where the Equipment is or will be installed. Terms used in this Addendum that are defined in the Agreement are used in this Addendum as defined in the Agreement. 2) INSTALLATION OF EQUIPMENT: a) HughesNet™ will install or arrange for installation of, and Customer agrees to permit installation of, the Equipment (including Inside Wiring, if necessary) on the Premises, within a reasonable time after the related order has been accepted by HughesNet™. Any re-installation, return, or change or transfer in location of the Equipment shall be performed by HughesNet™ at its service rates in effect at the time of service. HughesNet™ shall not be responsible for any damage to the Premises arising from the installation or removal of the Equipment or Inside Wiring, except in cases of negligence or improper workmanship, and then only to the extent of the actual damages thereof. Claims of negligence or improper workmanship must be made in writing to HughesNet™ within 60 days after installation or removal of the Equipment or Inside Wiring. NOTWITHSTANDING THE FOREGOING, CUSTOMER ACKNOWLEDGES THAT THERE ARE INHERENT RISKS ASSOCIATED WITH ROOF OR SIDE WALL MOUNTS AND CUSTOMER RELEASES AND HOLDS HARMLESS INSTALLER, HughesNet™ AND THEIR RESPECTIVE AGENTS FROM LIABILITY RELATED THERETO. Customer hereby grants to HughesNet™ an easement in gross covering the routing necessary for installation, operation and removal of the Equipment and Inside Wiring on, across, through and in the Premises at no cost or charge to HughesNet™ . b) Customer authorizes HughesNet™ or its designee to make connections and perform other tasks deemed necessary to enable HughesNet™ to provide the Equipment to Customer, including connecting and making necessary attachments to Customer's Inside Wiring. c) Customer represents and warrants that Customer is the owner of record of the Premises or, if Customer is a tenant, that Customer has obtained the written consent of the owner of record of the Premises to the transactions contemplated herein. If Customer is not the owner of the Premises, Customer agrees to provide to HughesNet™ or its designee, if HughesNet™ asks Customer to, with the owner's name and address, proof that Customer may give HughesNet™ access on the owner's behalf and, if needed, consent from the owner in a form satisfactory to HughesNet™. Customer is responsible for obtaining all required consents and approvals for the installation and operation of the Equipment and Inside Wiring, including required building permits and approvals from homeowners' associations and zoning boards. The undersigned Customer accepts and agrees to all terms and conditions of this Addendum. Customer's signature: ___________________________________________ Customer's printed name: ________________________________________ Date: ____________________________________________________________ INSTALLATION QUALITY CHECKLIST / AUDIT FORM Completed by Installer and Verified by Customer’s POC Post Installation Site Characteristics: MOUNT TYPE (Circle One) SQF Value NPM MAST __________ XPOL __________ Isolation __________ PMM ARM WALL POLE If Applicable: Customer Sign-off Number_____________ NOC Sign-off Number_________________ Indicate Yes, No INDOOR EQUIPMENT CHECK or N/A 1 Are the indoor electronics installed off the floor, in the location as defined in the customer installation specification? YES NO 2 Is the indoor equipment correctly assembled? YES NO 3 Is there adequate ventilation for the indoor equipment? YES NO 4 Are the IFL cables secured and neatly routed to the indoor equipment? YES NO 5 Are the IFL cable connectors compatible with the cable type being used and are they properly terminated? Connectors must be finger tight plus ¼ turn YES NO 6 Are the IFL cables properly labeled at the indoor equipment? (e.g. TX & RX or red & blue) YES NO 7 Is there a 10 ft. service loop neatly coiled near the indoor equipment? (Coil should not violate the cable bend radius) YES NO 8 Has all installation trash and debris been removed from the site leaving the satellite system installation in an overall neat appearance? YES NO YES NO ADDITIONAL INDOOR WIRING CHECK (To be completed if additional wiring is required in the Installation Specification) 9 Are the additional data / video cables neatly dressed, properly terminated, properly secured and labeled? (refer to the customer’s installation specification) NA Comments: Indicate Yes, No OUTDOOR EQUIPMENT CHECK or N/A 10 Is the bottom lip of the antenna mounted a minimum of 5 ft. off the ground, 3.5ft from any window, YES NO out of the reasonable reach of small children, and in compliance of all other national and local electrical codes, FCC regulatory requirements governing satellite antenna installation, and HughesNet™ specifications? 11 Is the satellite system properly grounded? (See Installation specification for additional information). YES NO 13 Is the IFL cable safely routed from the antenna to the Point of Entry? YES NO 14 Is there at least a 10 ft. IFL cable service loop neatly coiled and attached to the antenna mount YES NO N/A YES NO N/A 16 Is the Feed horn correctly installed? (All screws in place and feed horn cover intact with no holes or YES NO N/A location using UV resistant tie wraps? (Coil should not violate the cable bend radius) 15 Are all outdoor connectors crimped tightly, properly terminated & weatherproofed with vapor wrap, coax seal, or a self-fusing sealant? (Connectors must be finger tight plus ¼ turn) tears)? 17 Is there an adequate drip loop at the IFL Point of Entry to the building and is the POE properly YES NO 18 If using a Non Pen Roof Mount, is the mount resting on the correct type of roof pad, per the HughesNet™ installation specification ? (All loose rocks or gravel must also be removed from under the roof pad). YES NO NA 19 If using a Non Pen Roof Mount on a corrugated or standing seam roof, is the NPM mounted in YES NO NA YES NO NA sealed? (To be completed when using a Non Penetrating Mount) accordance with the HughesNet™ installation specification? 20 If using a Non Pen Roof Mount, is the correct amount of ballast installed? (consult ballast software or chart) Comments: Is the VSAT commissioned and connected per the installation specification as applicable? YES NO If Applicable: Sign-off Number________________ NOC Sign-off Number_______________ Installer / Customer Comments: By signing this section of the HughesNet™ INSTALLATION REFERENCE SHEET the customer’s on site representative (point of contact) acknowledges that the Satellite system was completely and successfully installed (meeting customers sign off criteria including installation appearance) and that the site was left in a neat and orderly condition. ___________________________ Customer’s Representative (Print) _____ _____ Date Time ___________________ Installer Name (Print) ______ ________ ______ Title ______________________________ Customer’s Representative Signature ________________ Installer Signature