Ibm 7316 Rack-mounted Flat Panel Console Kit Model Tf4 Features

Transcript

IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062, dated February 11, 2014 IBM 7316 Rack-Mounted Flat Panel Console Kit Model TF4 features slim monitor in 1U rack space Table of contents 1 1 2 2 3 Overview Key prerequisites Planned availability date Description Product number 4 5 9 13 14 Publications Technical information Terms and conditions Prices Announcement countries At a glance The IBM® 7316-TF4 Flat Panel Console Kit offers: • Tray/carrier that holds monitor, keyboard, and mouse in 1U in a standard 19-inch rack • 18.Five-inch high-quality LCD TFT flat screen color monitor • Keyboard, optional mouse, optional KVM switch Overview IBM Power Systems provide great value through innovative technology and TM their ability to run AIX®, IBM i, and Linux , as well as powerful virtualization software such as PowerVM®. This provides clients with a reliable, low-total-cost platform on which an increased number of applications can run. While the Hardware Management Console (HMC) of the Power Systems can be used to help manage its virtualization, the 7316 IBM Rack-Mounted Flat Panel Console can be used as the keyboard and monitor of the HMC. TM Features of the IBM 7316 Model TF4 The IBM 7316 Model TF4 is a rack-mountable flat panel console kit consisting of an 18.5-inch 409.8 mm x 230.4 mm flat panel color monitor, rack keyboard tray, IBM Travel Keyboard, support for IBM Keyboard/Video/Mouse (KVM) switches, and language support. With the monitor folded down, it requires only 1U (1 EIA) of space in a 19-inch rack. It can also be configured with the tray pulled forward and the monitor folded up, providing full viewing and keying capability for the HMC operator. The 7316-TF4 is a newer console than the 7316-TF3 and can be used anywhere the Model TF3 can be used. The Model TF4 provides equivalent function to the TF3 and the TF4 should be used in new 7316 proposals. Key prerequisites The 7316-TF4 is supported on POWER6® and later IBM Power Systems. It is supported on pre-POWER6 Power Systems when using a USB keyboard connection. IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 1 Planned availability date February 21, 2014 Description In situations where space is constrained, the IBM 7316-TF4 Flat Panel Console Kit offers a space-saving monitor that occupies only 1U (1.75 inches) in a rack. The bright, 18.5-inch (337.9 mm x 270.3 mm) flat panel color monitor mounts in a 19inch standard rack drawer, using the flat panel monitor rack-mount kit. Using thin film transistor (TFT) LCD technology, the monitor features 1280 x 1024 display resolution without the glare of most CRTs. The Model TF4 is a follow on product to the Model TF3. The IBM Travel Keyboard is a mandatory feature for the 7316-TF4; it mounts in the 7316-TF4 keyboard tray. The 7316-TF4 also supports IBM Keyboard/Video/ Mouse (KVM) switches, which include the VGA Switch (#4200 - withdrawn), the IBM NetBAY LCM Switch (#4202 - withdrawn), the IBM 1x8 Console Switch (#4280), the IBM Local 2x8 Console Manager (#4279), and the IBM 1x8 Rack Console Switch (#4283). From a single console, any one of these switches allows users single-point access and control of up to 64 servers (#4202), eight servers (#4200 and #4280), or 128 servers (#4279 and #4283). Any one of these switches will mount in the same 1U space behind the 7316-TF4. Physical specifications LCD panel • Size: 18.5-inch diagonal • Display area (horizontal x vertical): 409.8 mm x 230.4 mm • Type: TFT active matrix • Pixel pitch (horizontal x vertical): 300 x 300 per triad Console unit dimensions and weight • Height: 44 mm (1.75 in.) (display in stored position) • Width: 434 mm (17 in.) (main chassis only, slide-rails not included, faceplate not included) • Depth: 434 mm (17 in.) (chassis behind EIA mounting flange, bezel in front of EIA flange not included, cable-management arm not included) • Bezel depth: 35 mm (1.4 in.) (including latches and IBM Logo) • Bezel width: 482 mm (19 in.) (includes latches) • Maximum forward extension: 650 mm (25.6 in.) • Weight: 10.4 kg (23 lb) Accessibility by people with disabilities A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at http://www.ibm.com/able/product_accessibility/index.html IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 2 Product number The following are newly announced features on the specific models of the IBM Power Systems 7316 machine type: Description IBM 7316-TF4 Database Consolidation MT Model 7316 7316 TF4 TF4 Feature ESPA The following are features already announced for the IBM Power Systems 7316 machine type: Description MT Model Feature One CSC Billing Unit Ten USC Billing Units IBM ExpressSeller Indicator Balanced Warehouse Solution Routing Indicator for 8233-E8B Platform Purescale Application Indicator 7316 7316 7316 7316 7316 7316 TF4 TF4 TF4 TF4 TF4 TF4 0010 0011 0050 0710 0712 0714 Smart Analytics System Routing Indicator Custom Service Specify, Rochester Minn, USA 6-Foot Extender Cable for Displays (15 pin D-shell to 15 pin D-shell) Extender Cable - USB Keyboards, 1.8M Cable, Keyboard/Video/Mouse (KVM) Conversion Option -- 1.5 meters Cable, USB Conversion Option -- 1.5 meters IBM 1x8 Rack Console Switch 7316 7316 TF4 TF4 1114 1140 7316 7316 TF4 TF4 4242 4256 7316 7316 7316 TF4 TF4 TF4 4268 4269 4283 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 4650 4651 4652 4653 4654 4655 4656 4657 4658 4659 4660 4661 4662 4663 4664 4665 4666 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 7316 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 TF4 8880 8883 8884 8885 8886 8887 8888 8893 8894 8896 9169 9300 9461 9462 9463 9464 One and only one Rack Integration Indicator (#4650 through #4666) must be included on all system orders. Rack Rack Rack Rack Rack Rack Rack Rack Rack Rack Rack Rack Rack Rack Rack Rack Rack IndicatorIndicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Indicator, Not Factory Integrated Rack #1 Rack #2 Rack #3 Rack #4 Rack #5 Rack #6 Rack #7 Rack #8 Rack #9 Rack #10 Rack #11 Rack #12 Rack #13 Rack #14 Rack #15 Rack #16 USB Travel Keyboard with USB Travel Keyboard with USB Travel Keyboard with USB Travel Keyboard with USB Travel Keyboard with USB Travel Keyboard with USB Travel Keyboard with USB Travel Keyboard with USB Travel Keyboard with USB Travel Keyboard with Order Routing IndicatorLanguage Group Specify Month Indicator Day Indicator Hour Indicator Minute Indicator Cable, US English Cable, French Cable, German Cable, Italian Cable, Spanish Cable, UK English Cable, Japanese Cable, LA Spanish Cable, Russian Cable, Korean System Plant US English IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 3 Qty Indicator Countable Member Indicator Power Cord (4M) Specify -- United States/Canada Power Cord (4M) Specify -- Belgium Finland, France (250V, 16A) Power Cord (4M) Specify -- Denmark (250V, 10A) Power Cord (4M) Specify -- U.K. and Others (250V, 13A) Power Cord (4M) Specify -- Israel (250V, 6-16A) Power Cord (4M) Specify -- Switzerland (250V, 10A) Power Cord (4M) Specify -- India, Pakistan, S. Africa (250V, 16A) Power Cord (4M) Specify -- Italy (250V, 10A and 16A) Power Cord (4M) Specify -- Australia/New Zealand/ Argentina (250V, 10A) Power Cord (4M) Specify -- Thailand (250V, 15A) Power Cord (4M) Specify -- All (Standard rack power cord) Power Cord 3 meter (10-foot),Drawer to PDU (200-240V 10 A) C19 connectors Custom Service Specify, Shenzhen, China Custom Service Specify, Mexico S&H - No Charge Shipping and handling 7316 7316 7316 TF4 TF4 TF4 9465 9466 9900 7316 7316 TF4 TF4 9901 9902 7316 7316 TF4 TF4 9903 9904 7316 TF4 9905 7316 TF4 9906 7316 TF4 9907 7316 7316 TF4 TF4 9908 9909 7316 TF4 9911 7316 7316 7316 7316 7316 TF4 TF4 TF4 TF4 TF4 9912 ECSC ECSM ESC0 ESC3 Planned availability date: February 21, 2014 New feature The following are newly announced features on the specific models of the IBM Power Systems 7014 machine type: Description Rack Content Specify: 7316-TF4 -- 1 EIA MT Model 7014 7014 7014 7014 B42 S25 T00 T42 Feature ER0E Publications IBM Power Systems hardware documentation provides you with the following topical information: system overview; planning for the system; installing and configuring the system; working with consoles, terminals, and interfaces; managing system resources; working with operating systems and software applications; and troubleshooting, service, and support. You can access the product documentation at http://publib.boulder.ibm.com/infocenter/powersys/v3r1m5/index.jsp Product documentation is also available on DVD (SK5T-7087). The following publications are shipped with the IBM 7316-TF4. Additional copies are available immediately. Order Number Title IBM 7316-TF4 Flat Panel Monitor Console Kit Installation and Maintenance Guide SA38-0643 Safety Notices, IBM Server G229-9054 The following publications will be available after the planned availability date. IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 4 Title IBM 7316-TF4 Flat Panel Monitor Console Kit Installation and Maintenance Guide Order Number Language SA38-0643 SA88-8826 S517-7986 SA11-1657 SA12-5023 SA30-2284 SA10-5388 US English Japanese Portuguese French German Korean Spanish Services Global Technology Services® IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit http://www.ibm.com/services/ For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit http://www.ibm.com/services/continuity For details on education offerings related to specific products, visit http://www.ibm.com/services/learning/index.html Select your country, and then select the product as the category. Technical information Specified operating environment Operating environment • Width: 485 mm (19 in.) • Depth: Approximately 635 mm to 730 mm (25.0 in. to 28.74 in.) • Height: 43.0 mm (max) (1.7 in.) • Height (opened): 410 mm (max) (16.1 in.) • Weight: 12.8 kg (28.2 lbs.) LCD panel • Size: 470.1 mm (18.51 in.) diagonal, 409.8 mm (H) x 230.4 mm (V) (16.1 in. x 9.1 in.) • Type: a-Si TFT active matrix • Pixel pitch: 0.300 mm (H) x 0.300 mm (V) (per one triad) IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 5 Connector VGA Power supply: • 100 - 240 V ac, 47 - 63 Hz • 12 V dc / 3.3 A max Power consumption • Standard usage: 17 watts • Maximum: 22 watts • Power supply maximum: 40 watts • Power saving: Less than 1 watt Homologation This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. Hardware requirements The IBM 7316-TF4 requires a supported IBM Power Systems. The Netbay LCM switch (#4202) requires a 7316-TF4. Software requirements When ordering the USB cable (#4269): • AIX 5.2 APAR IY53531, or later, or AIX 5.3 Limitations Environmental conditions • Operating temperature: 0°C to 50°C • Operating humidity: 10% to 80% • Operating altitude Maximum: 3,000 meters • Storage temperature: -20°C to +60°C • Storage humidity: 5% to 95% • Storage altitude Maximum: 3,000 meters IBM 7316-TF4 Flat Panel Console • Care must be taken when choosing the required keyboard for the 7316-TF4. Choose a keyboard with a USB connection when to any of the following IBM KVM switches: the IBM Local 2x8 Console Manager (#4279), or the IBM 1x8 Rack Console Switch (#4283). These two switches also have PS/2 inputs, but the PS/2 connectors are not supported with the 7316-TF4. None of the KVM console/ switches above support virtual media. • Requires a USB Travel keyboard (any of #8880 through #8897). VGA Switch (#4200) • This feature is not orderable on the 7316-TF4 though it is supported on it. Netbay LCM Switch (#4202) • A minimum of one USB cable (such as #4279) is required. IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 6 • Each USB cable order (#4269) contains four USB cables used to connect up to four servers to a KVM switch. • A maximum of 64 USB cables (#4269) may be used with the IBM NetBAY LCM Switch (#4202) to connect up to 64 servers with USB connections. • Each of the four ports in the switch can connect to a maximum of 16 systems. – One USB cable order (#4269) is required for every four systems of that USB type supported on the switch. • Cable feature numbers 4243, 4244, and 4245 are available to support connection to the VGA switch (#4200). IBM 1X8 Console Switch (#4280) • A minimum of one USB cable (#4281) is required. • A maximum of USB cables (#4281) may be used with switch #4280 to connect up to eight servers in any combination of PS/2 or USB connections. • Each of the eight ports in the switch can connect a maximum of one system. IBM 2X8 Console Switch (#4279) • A minimum of one USB cable (such as #4269) is required: – The USB cable (#4269) is used with systems with USB keyboard or mouse ports. • Each USB cable order (#4269) contains four cables used to connect up to four servers to the switch • A maximum of 128 USB cables (#4269) may be used with switch #4279 to connect up to 128 servers in any combination of USB connections • Each of the eight ports in the switch can connect a maximum of 16 systems • One USB cable order (#4269) is required for every four systems of the PS/2 or USB type supported on the switch. IBM 1X8 Console Switch (#4283) • A minimum of one USB cable (such as #4269) is required. Cables designed for the IBM 1x8 Console Switch (#4280) (USB cable #4281) can also be used. However, they will limit that switch port to one connected system rather than a maximum of 16. – The PS/2 cables are not supported with the 7316-TF4. – The USB cables (#4281 or #4269) are used with systems with USB keyboard or mouse ports. • Each #4269 USB cable order contains four cables used to connect up to four servers to the switch. Orders for #4281 USB cables contain one cable each. • A maximum of 128 PS/2 cables (#4268) or USB cables (#4269) may be used with switch #4283 to connect up to 128 servers in any combination of USB connections. A maximum of eight USB cables (#4281) may be used with switch #4283 to connect up to eight servers in any combination of PS/2 or USB connections, though the usage of each one fully uses up one port on the switch • Each of the eight ports in the switch can connect a maximum of 16 systems using USB cables (#4269). Planning information Cable orders Refer to the Limitations section for cable requirements. Security, auditability, and control This product uses the security and auditability features of the server operating system. Use of these facilities is optional. For servers with the IBM i operating system, the security measures supplied by IBM i are designed to reduce the risk of users changing or destroying data resources, but do not prevent it. The IBM i IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 7 security features include the use of passwords, a security option to limit a user to only the functions provided by customer-designed menus, and a security option to limit read/write access for files, libraries, and folders during normal operations. To achieve increased security, the IBM i controls should be combined with physical security, division of duties, and other appropriate measures. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. Global Technology Services Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings, for the efficient installation, implementation, and/or integration of this product. IBM Electronic Services Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you. TM Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to http://www.ibm.com/support/electronic The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes. Benefits Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night. Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 8 exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM. More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record. Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at http://www.ibm.com/support/electronic My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems. For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit http://www.ibm.com/support/electronic Terms and conditions Warranty period One year. An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed. Warranty service If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically through an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 9 CRU Service IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Tier 1 (mandatory) CRU Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. Tier 2 (optional) CRU You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge. Based upon availability, CRUs will be shipped for next-business-day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. The following parts have been designated as Tier 1 CRUs: • Monitor • Power cord • CMA • Slide kit • Parts kit • Display cable • 2M EXT cable • Cable kvm • Cable conv • Keyboard • Line cord • Jumper cord CRU and On-site Service At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. • IBM On-site Repair Limited, Next Business Day On-site Response Time, Latest Call Registration 15:00, 9 hours per day, Monday through Friday, excluding public or national holidays Non-IBM parts service Warranty service IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected nonIBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply. IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 10 Warranty service upgrades During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. Refer to the Warranty service section for additional details. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are: • 9 hours per day, Monday through Friday, excluding holidays, 4 hour average, same-business-day response • 24 hours per day, 7 days a week, 4-hour average response, same day • 24 hours per day, 7 days a week, 2-hour average response, same day • IBM On-site Repair, Same Business Day Ons-ite Response Time, Latest Call Registration 12:00, 9 hours per day, Monday through Friday, excluding public or national holidays • IBM On-site Repair, Same Business Day On-site Response Time, Latest Call Registration 18:00, 18 hours per day, Monday through Saturday, excluding public or national holidays • IBM On-site Repair, Same Business Day 6 hours average On-site Response Time, 24 hours per day, Monday through Sunday, 365 days a year Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under the CRU and On-site Service level specified above. For additional information on the CRU Service, refer to the warranty information. Maintenance service options CRU and On-site Service At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance services If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, through an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type. IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 11 On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Service levels are: • IBM On-site Repair Limited, Next Business Day On-site Response Time, Latest Call Registration 15:00, 9 hours per day, Monday through Friday, excluding public or national holidays • IBM On-site Repair, Next Business Day On-site Response Time, 9 hours per day, Latest Call Registration 15:00, Monday through Friday, excluding public or national holidays • IBM On-site Repair, Same Business Day On-site Response Time, Latest Call Registration 12:00, 9 hours per day, Monday through Friday, excluding public or national holidays • IBM On-site Repair, Same Business Day 6 hours average On-site Response Time, 24 hours per day, Monday through Sunday, 365 days a year ESA and SSU customers: 2-hour coverage extension at no additional charge. Customer Replaceable Unit (CRU) Service If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Tier 1 (mandatory) CRUs: Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. For machines with On-site Same-day Response Service, IBM will replace a Tier 1 CRU part at your request, at no additional charge. Tier 2 (optional) CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge. Feature codes or models for which there is a maintenance charge: 7316-TF4 Non-IBM parts service Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services. This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, and memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge. If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 12 non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service. Usage plan machine No IBM hourly service rate classification Three When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order. Maintenance service offerings This machine is eligible under terms and conditions of IBM ServiceElite, the IBM Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult your IBM representative for details. Field-installable features Yes Model conversions No Machine installation Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine. Graduated program license charges apply No Licensed Internal Code and Licensed Machine Code This product does not contain Licensed Internal Code or Licensed Machine Code. Prices For all local charges, contact your IBM representative. IBM Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit http://www.ibm.com/financing IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 13 Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our endto-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle. Announcement countries All European, Middle Eastern, and African countries. Trademarks Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both. IBM, AIX, PowerVM, POWER6 and Global Technology Services are registered trademarks of IBM Corporation in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at http://www.ibm.com/legal/us/en/ For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page http://www.ibm.com/planetwide/ IBM Europe, Middle East, and Africa Hardware Announcement ZG14-0062 IBM is a registered trademark of International Business Machines Corporation 14