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Ideal for Small and Mid-Size Organisations that Demand Enterprise-Class UC Functionality Simple. Affordable. Robust UC Solution. AVST CX-S is the right choice for any small or mid-size business that needs an enterpriseclass UC solution at an incredible price point! CX-S comes standard with the best technology AVST has to offer including; AVST Mobile for iPhone® and Android™, speechenabled automated attendant and personal assistant, unified messaging, single number reach with intelligent call routing, mobile number protection and voicemail - all on the industry’s most interoperable UC platform. Plus, CX-S is easy to deploy and maintain. Available in two configurations: 50 users and 100 users, all of which come standard with a “bumper to bumper” software and hardware warranty.
Put Productivity into Overdrive without Overspending CX-S advanced interoperability works with your existing and future IT infrastructure. Just plug and play CX-S into your existing Avaya®, Alcatel-Lucent®, Cisco®, ShoreTel®, Mitel® or Microsoft® telephony landscape. Thinking of deploying unified messaging? CX-S delivers best-of-breed unified messaging to multiple e-mail systems both premisebased and the public cloud. No other solution offers a higher level of interoperability. CX-S allows SMB’s to leverage existing investments and achieve measurable business productivity improvements.
UC-MOBILE Powering Business Mobility
UC-VOICE Modernizing Communications
UC-BUSINESS PROCESS Accelerating Information Flow
UC-INTEROPERABILITY Unlocking Your Full Potential
CX-S delivers a robust enterprise-class UC feature set. STANDARD Features • AVST Mobile Client for iPhone and Android • Unified Messaging • Personal Assistant (Speech and DTMF) • Speech Name Dialler • Single Number Reach with Intelligent Call Routing • Mobile Number Protection • Web PhoneManager • Voicemail • Automated Attendant (Speech and DTMF) • Intelligent Gateway for Microsoft Lync®/OCS • Message Notification • Single IP Integration • Pre-Installed Voice Prompts • Pre-Installed CX-S Software on a 1U Dell® Server • 3 years XpressCare® Software and Hardware Warranty OPTIONAL Features • Alternate TUI Emulations • Networking • Global User Administration • Fax • Voicemail-to-Text • UCConnect® • ScheduleXpress • NotifyXpress® • Mitel® MiTAI Integration
Unified Communications Solutions
UC-MOBILE Powering Business Mobility AVST Mobile Client • Runs Natively on iPhone® and Android™ Mobile Devices • Separates Personal and Business Communications • Single Number Reach with Intelligent Call Routing • Mobile Number Protection • Visual Call Screening of Inbound Calls • Manage Outbound Calls • View and Manage Voicemails • Settings Management Unified Messaging • Delivers Unified Messaging (UM) to Multiple E-mail Systems both Premise-based and Public Cloud including Microsoft® Outlook and Office 365, Lotus® Notes®, Google™ Gmail™, Novell® GroupWise® and IMAP 4 Compliant E-mail • Integrates E-mail, Voicemail, and Fax into a Single View • Access via Mobile Device, E-mail Client, Web Interface, Speech or DTMF Telephone • Flexible UM Storage Model Options to Meet Security and Compliance Needs: Server-based, Client-based, Secure and Simplified UM • Voicemail-to-Text (3rd party service) • Text-to-Speech • Localised Desktop Clients; Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish and Swedish Personal Assistant • Presence and Availability • Find-me / Follow-me • Contact Access and Dialing • Calendar Access and Management • Call Waiting (whisper notification) • Call Recording • Continuous Connection • Acknowledge, Call Divert and Call Transfer • Missed Call Notification Speech • Hands-free Speech Interface for Personal Assistant • Speech Driven Automated Attendant
UC-VOICE Modernizing Communications Voicemail, Call Processing and Automated Attendant • Full Set of Voicemail, Call Processing and Automated Attendant Features Developed over three Decades • Alternate Telephone User Interfaces (TUI) – Octel® Aria®, Octel Serenade® (VMX), Mitel® NuPoint with Centigram Interface, Avaya® INTUITY™ AUDIX®, Nortel® Meridian Mail, AVST Kinesis and Repartee® • Interactive Voice Response (IVR) • Speech and DTMF Automated Attendant • Message Notification • Multi-language Support – US English, UK English, Arabic, Brazilian Portuguese, European Portuguese, Danish, Dutch, European Spanish, North American Spanish, Finnish, Canadian French, European French, German, Italian, Norwegian, Russian, Swedish, Japanese, Cantonese and Mandarin Administration • Single Administration Interface for Voice, Speech, Unified Messaging, and Fax • Global User Administration • Supports Popular Single Point of Administration Tools • Networking (AMIS, VPIM, Avaya Message Networking Server Support) • Active Directory MMC Snap In • Message Archiving, Retention Policy, Discovery, and Disposal (3rd party application required) • Migration Wizards for Kinesis and Repartee® for Windows Fax • Fax over IP • Unified Messaging with the Ability to Electronically Receive, Send and Manage Voice, Fax and E-mail • With CX-S Automated Attendant any Information Stored in a Fax Library is Available to your Customers 24x7 • Provides a Single Number for both Voice and Fax
Oak Telecom Ltd 7 Albany Park, Cabot Lane, Poole, Dorset BH17 7BX Phone: 0800 9889 625 Website: www.oak.co.uk E-mail:
[email protected]
UC-BUSINESS PROCESS Accelerating Information Flow
NotifyXpress® • Out-of-Box Call Notification Services • Communicates Pre-Recorded Announcements • Customised Announcements (Dates, Numbers, Monetary Amount, Names) • Campaign Results Reporting UCConnect® • UCConnect .NET Open Development Framework for Business Process Enablement • Information Access and Delivery 24x7 Web Services • Web Services (SOAP/XML) for Integration into Web Portals, Directories and Applications • Message Access from a Web Portal, Availability Status, and Click-to-Call
UC-INTEROPERABILITY Unlocking Your Full Potential
Telephony Interoperability Your choice of one of the following IP Integrations: • Alcatel-Lucent OmniPCX Enterprise SIP • Avaya Communication Manager SIP • Avaya CS1000 SIP • Avaya IP Office SIP • Cisco Unified Communication Manager SCCP • ShoreTel ShoreGear SIP • Dialogic Media Gateway SIP Intelligent Gateway for Microsoft Lync/OCS • Connects Microsoft Lync/OCS with PBX E-mail Interoperability • Delivers UM to Multiple E-mail Systems both Premise-based and Public Cloud • Flexible UM Storage Model Options Business Application and Database Interoperability • Delivers Automatic Information Access and Delivery which Pulls Information from Data Sources (SAP, Oracle, Microsoft SQL Server, Salesforce.com, etc.) to Present to your Customers • Ability to Deliver Automatic Notification Based Upon Information • Utilises Web Services to Embed Communications into Enterprise Business Applications, for example, Click-to-Call, Availability Status, and Message Access via a Web Portal
Technical Specifications CX-S Capacity • Supports up to 100 Users • Speech (ASR/TTS) for all 8 Ports • IP Resources for all 8 Ports
Dell Server Specifications • Processor: Intel® Core I3-2120 3.30 GHz Dual Core • OS: Windows 2008 R2 64-bit Telecom • Memory: 4 GB • Hard Drive: (2) 250 GB SATA (RAID 1) • Power: (1) 250W • Chasis: 1U Rack
© 2012 Applied Voice & Speech Technologies, Inc. (AVST). No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, adapted, or translated into any language in any form by any means without the written permission of AVST. Trademarks, service marks, products names, company names or logos of AVST are protected by trademark and other laws of the United States, as well as international conventions and the laws of other countries. Other such properties that are not owned by AVST may not be used without the express permission from their owners. March 2012.
