Image Vault Version 10x Manual

Transcript

Image Vault® PRO Command 1 PRO COMMAND This manual supports Image Vault PRO Command Digital Video Recorders (DVR). It includes hardware and software information. It is designed to aid in installation and operation of your PRO Command DVR. Refer also to your built-in software help system, and check our web site for the latest updates. Please read this manual thoroughly before installing and configuring your Image Vault PRO Command recorder. Version 10.x Edition Image Vault, LLC 101 Security Parkway — New Albany IN 47150-0559 Phone 888.462.4382 — Fax 812.296.0038 www.image-vault.com Image Vault® is a registered trademark of Image Vault, LLC. Other trademarks are property of their respective companies. Image Vault® PRO Command 2 TABLE OF CONTENTS Scope of This Manual..................................................................................................................4 PART I - HARDWARE.....................................................................................................................5 1 Before Installation...........................................................................................................5 1.1 Warnings.............................................................................................................................5 1.2 Physical Inventory............................................................................................................5 2 Facilities...............................................................................................................................6 2.1 Front Panel.........................................................................................................................6 2.2 Rear Panel.......................................................................................................................... 7 3 Connecting System Components............................................................................. 8 3.1 4 Camera/30 FPS Model: Video & Audio Capture, Monitor Output.............. 8 3.2 8 Camera/60 FPS Model: Video & Audio Capture, Monitor Output.............. 8 3.3 12Camera/90 FPS Model: Video & Audio Capture, Monitor Output.............8 3.4 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output.........9 3.5 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output.........10 3.6 16 Camera/480 FPS Model: Video & Audio Capture, Monitor Output.........10 3.7 32 Camera/480 FPS Model: Video & Audio Capture, Monitor Output.........11 3.8 32 Camera/240 FPS Model: Video & Audio Capture, Monitor Output.........12 3.9 IP/MegaPixel Cameras...................................................................................................12 3.10 SVGA Video Output: Security Monitor.....................................................................12 3.11PTZ Control / Alarm Output........................................................................................ 13 3.12 External Inputs................................................................................................................. 13 3.13 Interfacing POS Devices............................................................................................... 14 3.14 USB Storage Devices.................................................................................................... 18 3.15 Remote Playback PC to DVR Communication..................................................... 18 4 Initialization...................................................................................................................... 19 4.1 Positioning........................................................................................................................ 19 4.2 Power.................................................................................................................................. 19 4.3 How to Check If the System is Working Properly................................................ 19 4.4 CD-R or DVD-R Disk....................................................................................................... 19 4.5 Troubleshooting Installation...................................................................................... 19 4.6 Hardware Specifications...............................................................................................19 PART II - SOFTWARE.....................................................................................................................20 1 Specifications & Requirements.................................................................................. 21 1.1 DVR Software Specifications....................................................................................... 21 1.2 PRO-Command Remote Software Requirements............................................... 21 2 Software on the DVR..................................................................................................... 22 2.1 Live Status Mode............................................................................................................. 22 2.2 Live Monitor Mode......................................................................................................... 23 2.3 Playback Mode.................................................................................................................24 3 Software on Your PC.......................................................................................................25 3.1 Installing PRO-Command Playback......................................................................... 25 3.2 Network Communication............................................................................................ 25 3.3 Opening Copied Video..................................................................................................28 4 Playback Operation........................................................................................................ 28 4.1 Playing Video.................................................................................................................... 28 4.2 Playing Audio................................................................................................................... 29 4.3 Transaction Data............................................................................................................. 29 4.4 Audit Data......................................................................................................................... 30 4.5 Error Log............................................................................................................................ 31 4.6 Skins.................................................................................................................................... 32 4.7 QuickView Action Buttons........................................................................................... 32 4.8 Camera Window Behavior............................................................................................33 Image Vault® PRO Command 3 TABLE OF CONTENTS 5 Evidence Management................................................................................................. 34 5.1 Catalog................................................................................................................................34 5.2 Range Lock........................................................................................................................ 34 5.3 Blocked ranges................................................................................................................ 34 5.4 Copying Video to External Media............................................................................. 35 5.5 Download Video to Remote PC..................................................................................35 5.6 Print Image........................................................................................................................ 35 5.7 Export Image.................................................................................................................... 35 5.8 Export Clip......................................................................................................................... 35 6 User Management.......................................................................................................... 36 6.1 User Security..................................................................................................................... 36 6.2 User Inactivity Timeouts............................................................................................... 37 6.3 User Performance........................................................................................................... 37 7 Recording Setup............................................................................................................. 38 7.1 Global Recording Settings.......................................................................................... 38 7.2 Camera Setup & Forced Recording Options......................................................... 39 7.3 Motion Detection Triggered Recording................................................................. 41 7.4 External Input (Dry Contact) Triggered Recording............................................ 42 7.5 Data Device Setup......................................................................................................... 43 7.6 Transaction Data Triggered Recording................................................................... 45 7.7 Alarm Output Setup...................................................................................................... 46 7.8 System Setup................................................................................................................... 48 8.1 TCP/IP Settings................................................................................................................ 48 8.2 Location............................................................................................................................. 49 8.3 System Clock.................................................................................................................... 50 8.4 Clearing Logs................................................................................................................... 50 8.5 Record Monitor Setup.................................................................................................. 50 8.6 Save and Load Configuration Settings................................................................... 50 8.7 Software Updates.......................................................................................................... 50 8.8 Screen Resolution.......................................................................................................... 51 8.9 Limit Recorder Days...................................................................................................... 51 8.10 Backup Scheduler.......................................................................................................... 51 8.11 Shutdown/Reboot DVR............................................................................................... 51 Appendices................................................................................................................................... 52 A Troubleshooting............................................................................................................ 52 A.1 Continous Tone Alarm............................................................................................ 52 A.2 External Inputs Not Working................................................................................ 52 A.3 Wrong Number of Cameras Recording............................................................ 52 A.4 Images Not Recording........................................................................................... 52 A.5 Images Distorted..................................................................................................... 52 A.6 Lost Password........................................................................................................... 53 A.7 Power Loss................................................................................................................. 53 B Factory Defaults............................................................................................................. 53 C System Audit Messages.............................................................................................. 54 D Legal Notices.................................................................................................................. 55 D.1 WARNING TO AUDIO USERS.................................................................................. 55 D.2 Modifications to DVR............................................................................................... 55 D.3 The Uninterruptable Power Pupply (UPS)........................................................ 55 E Warranty........................................................................................................................... 55 E.1 Manufacturer’s Limited Warranty........................................................................ 55 E.2 FActory Repair 90-Day Warranty on Parts and Labor................................... 56 Image Vault® PRO Command 4 SCOPE OF THIS MANUAL This manual is designed to provide you with information necessary to install and operate your PRO Command DVR. This manual assumes you have the appropriate DVR for your application and all of the necessary supporting hardware such as cameras, monitors, cables, etc. This manual supports both older and newer models. The software (local and remote) includes a built-in help system which may be accessed at any time from the Help menu. Built-in help is the most complete and up to date resource available. This manual does not attempt to provide the same level of detail about the software. For further information or to obtain the latest version of remote playback software released, please visit our web site: www.image-vault.com Image Vault PRO Command Image Vault® PRO Command 5 PART I HARDWARE There are two types of capture cards, real time and non-real time, available for PRO Command DVRs. Camera capture speeds are independently configurable up to 30 fps per camera. Actual capture rates may be limited when using non-real time capture cards. The camera and microphone inputs and public view monitor output configuration depends on the specific model. A unit with non-real time video capture cards can store up to 30 fps per four-camera capture card. When combined equal a total of 120 fps for a 16-camera model, 4 cards at 30 fps with 4 cameras per card, or 40 fps for a 32 camera model . Non-real time capture card models offer up to one microphone input for every 4 camera inputs. Real time units support the full 30 fps on every camera. In other words, a real time 16-camera input card is capable of capturing and storing up to 480 fps total. The real time models also offer one microphone input for each camera input. The other major hardware variable is hard drive capacity. Hard drive capacity is the limiting hardware factor in your total storage time. While there are several software variables, factory default software settings should allow you to store at least one month of video regardless of model using analog cameras. As a thumb-rule, a ratio of 10 GB per camera will allow you to store approximately 1 month of video if capturing at 1 fps per camera. This is only a rough approximation, actual storage time will depend on environmental factors as well as software setup and hard drive capacity. The balance of PART I of this book is designed to aid in setting up and using your Image Vault PRO Command hardware. 1 BEFORE INSTALLATION 1.1 Warnings WARNING: Your new Image Vault DVR is a Personal Computer-based electronic device. To perform a complete and satisfactory installation, Image Vault requires that an Uninterruptible Power System (UPS) be installed as part of the digital recorder system. The Image Vault recorder must be the only item plugged into UPS. The DVR must be plugged into the battery backup segment of the UPS. Failure to properly install a UPS may cause damage to the system’s hard drive resulting in a loss of recorded images, or the inability to record images, and will void Image Vault manufacturer’s warranty. WARNING: Your Image Vault DVR can operate as a stand-alone device, or may be connected to a playback computer via network. Regardless of the connection or mounting methods, the case of the Image Vault recorder may not be modified or penetrated in any way. Any effort to mount other equipment to the Image Vault, modify the chassis, or penetrate the chassis in any way will void Image Vault manufacturer’s warranty. WARNING: Do not turn off or reboot the DVR while it is in the boot-up process. Rebooting or turning off while in the boot-up process may prevent boot-up on next attempt. WARNINIG: When rebooting make sure to properly reboot using software commands. 1.2 Physical Inventory You should have the following list of items with the DVR. If any items are missing, contact your Image Vault distributor immediately. Blank CD-R Disk Power Cable CAT-5 Patch Cable Video/Audio Break-out Cables (Quantity depends on model) Mouse User Guide CD with Playback Software Image Vault® PRO Command 6 2 FACILITIES Image Vault PRO Command models all use the same chassis and offer the same hardware features. This section provides detailed information about each hardware component. From time to time Image Vault may modify the chassis slightly. Regardless of such changes, all major components described in this section will be present, though may be in a different position than indicated in these illustrations. The PRO Command chassis features built-in rack ears for rack mounting. Holes are provided on 1.75” centers for standard rack installation. The chassis occupies 4U (standard rack unit spaces). The aluminum rack handles make it easily to lift and position the chassis as desired for handling and installation. 2.1 Front Panel A B C The front panel air vent filter, easily removed for cleaning. Chassis Fan. Video Download button. Press after an event, such as a robbery, to start immediate copying of most recent video images to CD-R, DVD-R disk or USB. D Door latch. May be locked with provided key. E Cover Plate F USB Interface. The USB ports may be used with removable devices or external hard drives to copy video from the DVR or load updates G Power Switch. Rocker switch turns the DVR on or off. H Reset Switch. The red recessed push button reset switch causes the DVR to automatically reboot. I CD/DVD-R Drive. The CD/DVD-R Drive is used to copy video images or configuration settings to disk or to load software updates or configuration settings. J CD/DVD Eject Button. Press to eject or close the CD/DVD tray. K Extra light, follows the On- Off Indicator light. L Camera Recording Indicator. Tells you that the unit is currently writing video images to its hard drive. M On-Off Indicator. Tells you the unit has power and is turned on. N Not Used. O Fan indicator light. On=Normal operation. Blinking=Fan failure P Extra light, follows the On- Off Indicator light. I A J B K L M N O P C D E F B B G H A Image Vault® PRO Command 7 2.2 Rear Panel A B C AC Power Input. Standard 3-prong IEC inlet-Auto Sensing (115 VAC or 230 VAC at 50/60 Hz). Power Supply fan. Power Supply Switch. Use this switch to completely remove power. Turning this switch on does not automatically start the recorder (refer also to Front Panel Power Switch). D USB Ports. Keyboard may be attached for service purposes, but otherwise unused. E POS Port 1. Male DB-9 jack. POS Serial Port 1 for capturing serial data from journal printing devices such as cash registers at pointof-sale (POS), ATMs, intelligent safes, alarm panels, access control systems, or other serial printing devices. F DVI-I port. Not used. G USB Interface. The USB ports may be used with removable “thumb drive” devices and external hard drives in much the same manner as the CD drive to copy video from the DVR or load updates onto the DVR. H USB Interface. The USB ports may be used with removable “thumb drive” devices and external hard drives in much the same manner as the CD drive to copy video from the DVR or load updates onto the DVR. I Microphone Jack (pink). (Unused) J Speaker Jack (green). 1/8” TRS jack audio output, you may connect a speaker for local audio playback. K Auxiliary Signal Input(light blue). (unused) L External Inputs. Female DB-25 jack (black). Use this port to for dry contact inputs. M Video Capture. The number and arrangement of video connections depend on the number of analog video inputs and type of capture card. Refer to Sections 3.1 through 3.6 for details. N Audio Capture. Female DB-9. Refer to Section 3.5 for further details. O Video Out: Public View Monitor (PVM) BNC connector. (Only bottom one used) P PS2 Port. Connect your PC Mouse to this port to operate the DVR locally. Q POS Port 2. Male DB-9 jack. POS Serial Port 2 for capturing serial data from journal printing devices such as cash registers at pointof-sale (POS), ATMs, intelligent safes, alarm panels, access control systems, or other serial printing devices. R Video Port. Male DB-15 jack (blue). Connect your SVGA monitor to this port. S Network Interface. This RJ45 port is used for Ethernet (10/100/1000-Base-T) communication. The DVR may be networked to a playback PC through a network LAN or via peer-to-peer network connection using the network crossover cable provided. T Network Interface. This RJ45 port is used for Ethernet (10/100/1000-Base-T) communication. The DVR may be networked to a playback PC through a network LAN or via peer-to-peer network connection using the network crossover cable provided. U RS 485 / PTZ Control / Alarm Output. Female DB-9 jack (black). Refer to Section 3.4 for further details. V RCA connector. Not used. W Chassis Fans. P Q R S W A B C D E T U V L M W F G H I J K N O Image Vault® PRO Command 8 3 Connecting System Components Pick a level surface to place the Digital Video Recorder (DVR). The system should have adequate ventilation and should be clear of moisture and dirt. The following sections detail setup of specific items. 3.1 4 Camera/30 FPS Model: Video & Audio Capture, Monitor Output Video In: Connect up to 4 NTSC video cameras to the BNC connectors on the main breakout cable. The breakout cable is connected to the DB15 port on the rear of the DVR. Audio In: Connect one line level audio microphone source to the RCA connector on the breakout cable. Video Out: Connect the NTSC Public View Monitor (PVM) to the RCA connector on the rear of the DVR. The PVM output cycles between camera inputs. 3.2 8 Camera/60 FPS Model: Video & Audio Capture, Monitor Output Video In: Connect up to 8 NTSC video cameras to the BNC connectors on the main breakout cables. The breakout cables are connected to the DB15 port on the rear of the DVR. Cameras 1 to 4 connect to the left and Cameras 5 to 8 connect to the right. Audio In: Connect one line level audio microphone source to the RCA connector on each breakout cable. The microphone connected to the left is associated with cameras 1 to 4; the microphone connected to the right side is associated with cameras 5 to 8. Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector to the left to see a cycling output from cameras 1 to 4. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the right to see a cycling output from cameras 5 to 8. Image Vault® PRO Command 9 3.3 12 Camera/90 FPS Model: Video & Audio Capture, Monitor Output Video In: Connect up to 12 NTSC video cameras to the BNC connectors on the main breakout cables (Example 3.3). The breakout cables are connected to the DB15 port on the rear of the DVR. Cameras are connect as listed below. Audio In: Connect one line level audio microphone source to the RCA connector on each card. Microphone 1 is associated with cameras 1 to 4; Microphone 2 is associated with cameras 5 to 8; Microphone 3 is associated with cameras 9 to 12. Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector on the 1st card to see a cycling output from cameras 1 to 4. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 2nd card to see a cycling output from cameras 5 to 8. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 3rd card to see a cycling output from cameras 9 to12. 3.4 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output Video In: Connect up to 16 NTSC video cameras to the BNC connectors on the main breakout cables (Example 3.4). The breakout cables are connected to the DB15 port on the rear of the DVR. Cameras are connect as listed below. Audio In: Connect one line level audio microphone source to the RCA connector on each card. Microphone 1 is associated with cameras 1 to 4; Microphone 2 is associated with cameras 5 to 8; Microphone 3 is associated with cameras 9 to 12: Microphone is associated with cameras 13 to 16. Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector on the 1st card to see a cycling output from cameras 1 to 4. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 2nd card to see a cycling output from cameras 5 to 8. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 3rd card to see a cycling output from cameras 9 to12. Connect an NTSC Public View Monitor (PVM) to the RCA connector to the 4th card to see a cycling output from cameras 13 to 16. Image Vault® PRO Command 10 3.5 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output Video In: Connect up to 16 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input breakout cables are connected to the DB15 ports to the left. The top-left connector inputs are for cameras 1 to 8. The bottom-left connector inputs are for cameras 9 to 16. Audio In: Connect one line level audio microphone source to each RCA connector on the common expansion slot. Audio inputs are numbered 1 to 4 from bottom to top. Mic 1 is associated with cameras 1 to 4; Mic 2 is associated with cameras 5 to 8; Mic 3 is associated with cameras 9 to 12; Mic 4 is associated with cameras 13 to 16. Video Out: Connect your Public View Monitor (PVM) to the RCA connector located just above the camera input connectors. The PVM will cycle all cameras. 3.6 16 Camera/480 FPS Model: Video & Audio Capture, Monitor Output Video In: Connect up to 16 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input breakout cables are connected to the DB15 ports to the left. The top-left connector inputs are for cameras 1 to 8. The bottom-left connector inputs are for cameras 9 to 16. Audio In: Connect up to 16 line level audio microphones to the RCA connectors on the microphone breakout cables. Connect these breakout cables to the DB15 ports to the right. The bottom-right connector inputs are for Mic 1 to Mic 8. The top-right connector inputs are for Mic 9 to Mic 16. Each microphone input is associated with its corresponding camera input. Video Out: One Public View Monitor (PVM) output is provided. The bottom BNC output will provide one cycling output that will cycle through all inputs. Image Vault® PRO Command 11 3.7 32Camera/480 FPS Model: Video & Audio Capture, Monitor Output Video In: Connect up to 32 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input breakout cables are connected to the DB15 ports to the left. The top-left connector inputs of the first card are for cameras 1 to 8. The bottom-left connector inputs of the first card are for cameras 9 to 16. The top-left connector inputs of the second card are for cameras 16 to 24. The bottom-left connector inputs of the second card are for cameras 25 to 32. Audio In: Connect up to 16 line level audio microphones to the RCA connectors on the microphone breakout cables. Connect these breakout cables to the DB15 ports to the right. The bottom-right connector inputs are for Mic 1 to Mic 8. The top-right connector inputs are for Mic 9 to Mic 16. Each microphone input is associated with 2 camera inputs. Mic 1 is associated with cameras 1 and 2, Mic 2 is associated with cameras 3 and 4 and so on. Video Out: Two Public View Monitor (PVM) output is provided. The bottom BNC output on the first card will provide one cycling output that will cycle through inputs 1 through 16. The bottom BNC output on the second card will provide one cycling output that will cycle through inputs 17 through 32. Image Vault® PRO Command 12 3.8 32 Camera/240 FPS Model: Video & Audio Capture, Monitor Output Video In: Connect up to 32 NTSC video cameras to the BNC connectors on the video input breakout cables. The camera input breakout cables are connected to the DVI ports to the left. The bottom DVI connector inputs are for cameras 1 to 16. The top DVI connector inputs are for cameras 17 to 32. Audio In: The audio connection for the 32/240 is the same card as the 16/480. Connect up to 16 line level audio microphones to the RCA connectors on the microphone breakout cables. Connect these breakout cables to the DB15 ports to the right. The bottom-right connector inputs are for Mic 1 to Mic 8. The top-right connector inputs are for Mic 9 to Mic 16. Each microphone input is associated with 2 cameras. Audio input 1 = Camera 1+2, Audio input 2 = Camera 3+4, etc. (Audio diagram same as on page 12) Video Out: One Public View Monitor (PVM) output is provided per 16 channel dongle. Video output 1 on each dongle will provide the cycling output that will display the cameras on that dongle. (Video Output 2 is reserved for future development) 3.9 IP/MegaPixel Cameras Connection of IP/MegaPixel cameras requires some camera setup using software provided by the camera manufacturer. After configuring IP/MegaPixel cameras, connect them to your LAN with the DVR. There are numerous limitations associated with IP cameras. Refer to PART II for more information. 3.10 SVGA Video Output: Security Monitor Image Vault will interface with almost any standard SVGA (800x600 or 1024x768) monitor. The SVGA monitor output is generally used as the security monitor. It may display various combinations of cameras in the live monitor mode. When a mouse is connected to the DVR, you may also use the VGA monitor to review recorded images, set up software, or check status. Selected cameras may be hidden from the VGA output via software setup. Image Vault® PRO Command 13 3.11 PTZ Control / Alarm Output For space considerations, the alarm output and PTZ control output share the same Female DB9 port on the rear panel. The IV-PTZAOC cable is provided with your DVR for easy connection to your alarm system and PTZ cameras. Refer to the diagrams below for more information about wiring. PTZ control is via RS485 TX+ and TX– only. Software includes code support for Pelco, Panasonic, Kalatel and Sensormatic PTZ brands. The watchdog output follows a fault condition and closes only when the DVR loses power or when the capture cards stop communicating with the CPU. The incident output is a momentary (about 1 second) output triggered by the software’s Alarm Output feature. Watchdog and incident relays are designed to handle a maximum of 30 VDC and 1 Ampere. Warning: Exceeding these ratings will damage the DVR and void the warranty. PTZAOC Wiring Pin# Wire 2 Black 3 Red 6 Green 7 Brown 8 Orange 9 Yellow 3.12 External Inputs Your DVR is equipped to handle up to 16 external dry contact inputs connected to the DB25 External Input port on the same expansion slot as the PTZ/Alarm Output port. External Inputs allow connection of dry contacts from devices such as remote motion detectors, door switches, etc. Pins 1 through 16 correspond directly to inputs 1 through 16. Pins 17 through 25 are internally connected to a common ground. Please refer to software documentation for instructions to configure inputs for “normally open” and “normally closed” signaling devices. No break-out cable is provided for your External Inputs. External Inputs 14 Image Vault® PRO Command 3.13 Interfacing POS Devices Your DVR can receive POS data from nearly any serial ASCII data source including registers at the point of sale (POS), ATMs, alarm panel, access control systems, intelligent safes, weight scales, and other such sources. For the sake of simplicity, we will refer to all such sources as POS data. Your DVR includes two serial ports for receiving POS data. If you are using network data capture please refer to Part II Software for information about the network capture setup. Direct Serial POS Data Connection For only one or two POS data sources, use the direct serial connection method. Here a pigtail connector is inserted at the back of the printer with the printer’s RX and GND wires paralleled off. A suitable two-wire data cable connects this pigtail to another pigtail and is used at the DVR’s POS port. Pigtail accessory cables are available from Image Vault for various printer styles; sold separately. Functionally this acts like one cable as illustrated. Image Vault® PRO Command 15 Serial POS Data Hub Connection If you have three or more POS data sources you will need one or up to two IVQuad hubs. Each IVQuad hub device offers four data input ports. With two serial ports on the DVR, this means up to 8 serial data sources may be connected to one DVR. IVQuad data hubs are sold separately. Multi-Device Print Server Serial Data Connection Though not as common, Image Vault also supports multi-device serial print server applications. The wiring is the same as the direct connection, but through software your DVR can differentiate source channels. PTZ/Alarm Outputs 16 Image Vault® PRO Command DVR Pigtail Internal Wiring If you are utilizing the POS Interface feature, ensure that you have obtained the correct interface connector from Image Vault for the approved device. Warning: You can harm the DVR by connecting a data device that is not approved by Image Vault and/or by using an improperly constructed cable. If you manufacture your own cable, tap the POS device as follows: • Data (RX) at the POS printer tap goes to Pin 2 at the DVR. • POS ground goes to Pin 5 at the DVR. • At the DVR short Pins 7 and 8 together; short Pins 1, 4 and 6 together; leave Pins 3 and 9 open. • Wiring from the data source to journal printer depends on the device manufacturer. IV-9 POS Wiring to 9-Pin Serial Printer This diagram illustrates the proper wiring of the IV-9 pigtail kit used to capture data at serial printers with DB9 inputs. IV-25 POS Wiring to 25-Pin Serial Printer This diagram illustrates the proper wiring of the IV-25 pigtail kit used to capture data at serial printers with DB25 inputs. 17 Image Vault® PRO Command IV-R POS Wiring to Ruby Verifone This diagram illustrates the proper wiring of the IV-R pigtail kit used to capture data from Ruby Verifone/Topaz register systems using RJ45-style printer cables. POS Quad Data Hub Wiring The primary function of the POS Quad Data Hub is to bring up to four serial data sources into one serial stream. Specify the accessory kit desired when ordering data hubs. Any of the accessory kit hardware can be bundled with the Quad hub. Such kits include four accessory pigtails plus one RS232 null modem cable. This diagram illustrates (generically) how one POS Data Hub is wired. Network POS Data Capturing POS data from a network print server does not require any additional cables. The DVR must be connected to the same local network as the POS data source. Coordinated software configuration of the network print server(s) and DVR is required. In software setup you have the options of receiving POS data directly from one network POS source, multiple sources, or from the print server. Because of the dual NIC’s the Image Vault is able to sergregate your network keeping the POS system network separate from the rest of the network. Image Vault® PRO Command 18 3.14 USB Storage Devices USB ports may be used to connect external storage devices such as thumb drives or external hard drives. These devices may be used to copy video or configuration settings from the DVR, or to load settings or updates onto the DVR. Most thumb drives and external hard drives up to 2 TB are supported, however, Image Vault does not guarantee any specific brands or models. USB ports are available on the front and rear of the DVR. 3.15 Remote Playback PC to DVR Communication A remote playback PC is a computer running the Image Vault PRO Command playback software application. This software application allows your PC to make a remote connection to your PRO Command DVR. Remote connection methods include modem and network. Peer-to-Peer Network Connection Connect a network crossover cable to the RJ45 input on the DVR. Connect the other end directly to the remote PC. If the DVR is not being set up on a network, you may connect this cable to the DVR and leave the other end available to the user for a later connection. CAT-5 Crossover Cable Local Area Network (LAN) Connection Connect the DVR to a conventional Ethernet network using standard, commercially available CAT-5 network cables. Do not use a network crossover cable when connecting your DVR to a LAN hub/switch. Contact the Network Administrator before connecting the DVR to any existing network. Some software setup on the DVR is required before it may be connected to an existing network. If you want to offer internet access via your network, you must open your Network Firewall Port 32001. The default DVR IP address is 192.168.0.1 and the default host name is based on the serial number. For additional software setup information refer to the software help system and your software manual. Ethernet Hub Other Network Devices Image Vault® PRO Command 19 4 Initialization Be sure to observe all cautions and warnings and other written requirements relating to installation. Test the equipment for proper operation. 4.1 Positioning Turn the DVR so that all cables and connections are to the rear of the unit and the front with the “Video Download to CD” button is clearly viewable and accessible. The DVR has standard 4U rack mount brackets for easy installation in a standard 19 inch hardware rack. 4.2 Power A dedicated NEMA 15 amp 115 VAC grounded outlet must be provided within 6 feet (2 m) of the DVR. The DVR may share its AC circuit with other point of sale electronic equipment, but must not be on the same circuit as rotating machinery such as refrigeration equipment or fuel pumps. Do not connect other loads to the DVR’s UPS (see warnings in Section 1.1). Plug the power cord into the back of the DVR and the other end into the Uninterruptible Power Supply (UPS) battery backup electrical receptacle. The DVR must be the only item using a battery backup receptacle on the UPS. Plug the UPS into the main AC outlet. The UPS protects the DVR from power surges or dips and prevents shutdown during a brief power loss. CAUTION: DO NOT TURN OFF OR REBOOT DURING BOOT-UP PROCESS. 4.3 How to Check If the System is Working Properly Turn on the power supply switch (next to the power cable input). Press the power button on the rear of the DVR to start the recorder. Within moments of power-up, you should hear a series of beeps. The number of beeps will equal the number of cameras detected. If a video monitor is connected to the public view monitor output(s), you should begin seeing video from the cameras, switching approximately every four seconds or at a user-defined interval. If a VGA monitor is connected you will be able to watch the system startup. Wait a minimum of five (5) minutes before attempting to connect to the system remotely. The DVR must begin capturing and storing images in order to properly begin configuring cameras. At this point the DVR is operating properly and recording images. The system is operating with default settings that are pre-programmed in the unit. Refer to PART II for software instructions to configure and monitor the unit. Note: DVR’s shipped from the factory are shipped with the Time Zone set for PST. 4.4 CD-R or DVD-R Disk Insert the blank CD-R or DVD-R disk into the CD/DVD-R drive on the front of the unit. Image Vault will perform the necessary disk processing when it writes video or setup data to the disk. 4.5 Troubleshooting Installation Verify connections and that all components appropriate have power. If everything appears connected correctly per Section 2, contact your local Image Vault distributor or call Image Vault directly at 1.888.462.4382. 4.6 Hardware Specifications Dimensions (typical): Power: Operating Temperature: 19” (D) x 16 3/4” (W) x 7” (H) 115/230 VAC; 6/3 Amp; 60/50 Hz 41 to 104°F (5 to 40°C) Image Vault® PRO Command 20 PART II SOFTWARE The software on your DVR includes all of the features in the remote playback software application you install on your PC. There are only a few differences. The most significant difference is with the live monitor and live status modes which are only available locally on the DVR itself. Unless otherwise noted all playback software features apply to local operation as well as remote playback. PART II is designed to help you identify and understand the purpose and function of software features at an overview level. It does not provide the degree of depth found in the DVR/playback help file. Image Vault® PRO Command 21 1 Software Specifications & Requirements There are two main software packages. PRO-Command Record is the full-featured application running on your PRO Command DVR. This software includes all live and playback modes of operation. PRO-Command Playback is the remote playback software application you install on your PC. Use PRO-Command Playback to connect remotely to review video or configure the DVR. A version of the playback software, called IVView, is provided automatically on any CD/DVD of video copied from the DVR. For the purpose of viewing copied video IVView is identical to PRO-Command Record. 1.1 DVR Software Specifications The DVR operating system is Windows® embedded standard 7. The operating system is stripped of all unnecessary functionality for our purposes. The operating system is therefore the most stable operating system available. The operating system occupies a minimum of space on the primary hard drive partition. All partitions allow a small amount of unused space for operating system use. Space is also set aside and protected for transaction data and audit trail storage as well as space for copying exported images off of or downloading updates onto the DVR. The PRO-Command Record application running on the DVR includes a live video monitor mode, a live status monitor mode, and local playback mode. With only minor exceptions local playback mode features are identical to PRO-Command Playback remote playback software feature. The DVR is designed to work with nearly any VGA monitor capable of 1024 x 768 resolution with 24 bit true-color. For a list of tested and approved flat panel (LCD) monitors (and any other third party equipment such as POS devices, microphones, etc.) please refer to our web site (www.image-vault.com). Your DVR is not designed to be used as a conventional PC. Installing or removing any software which results in operational failure of the DVR is not covered by the manufacturer’s warranty and is considered abuse. 1.2 PRO-Command Remote Software Requirements The following are recommended and required minimums for your PC to run the PRO-Command Playback remote playback software application: Category OS CPU RAM VGA HDD Recommended Windows 7 2GHz Dual Core or higher 2GB or higher 1024 x 768, 24 bit color 1 GB (Available) Image Vault® PRO Command 22 2 Software on the DVR Your DVR has all of the software built-in to check recording status live, and view live security video, and playback recorded video, and fully configure the DVR. To use any of these capabilities an VGA monitor and mouse must be connected to the DVR. While the mouse is provided with the DVR you may use nearly any commercially available VGA monitor. 2.1 Live Status Mode Use the Live Status Mode to check current recording status and verify capture of transaction data. From this mode you may jump to Live Monitor Mode, open Playback Mode, check viewer performance, or make a CD copy of the most recent video. Live Status Mode Description Item A: Menu Bar. File, Source, Configure and Help menus. Item B: System Status Section. Indicates DVR is operating and shows the status of remote connections. Item C: Frame Data. The first two columns indicate file location. The third column indicates actual image size of images being written to the hard drive. The last column indicates the camera or audio input number. Green indicates it is an audio channel. Blue indicates it is a video reference image. Item D: System Information. This section displays current DVR system time, local IP address, and any information about the identity of remote connections. Item E: System Messages. This section displays messages generated by the system such as boot-up status and remote connections. Item F: Point of Sale. This section displays raw transaction data as it is being received. Note: Item K must be checked for this section to appear. Item G: Open Button. Click to enter Playback Mode. Item H: Monitor Button. Click to switch to Live Monitor Mode. Item I: Screen Saver Button. Manually engage the screen saver feature. Item J: Grid Icons. Click on a grid icon to jump to Live Monitor Mode with the corresponding number of cameras displayed (1, 4, 9, 16, 14, 10 or 8). Item K: Show POS Data Checkbox. Check this box to display the Point of Sale window (Item F). Item L: Show Names Checkbox. Show camera names in Live Monitor Mode. Item M: Viewing Performance Indicator (Optional). This indicator, if enabled, will let the viewer know if the playback mode viewing requirements have been met. Item N: Video Download to CD Button. Click to burn a CD, DVD or USB. When complete, the disk will be filled with the most recent video leading up to the moment the button was clicked along with IVView software to view the copied video. Image Vault® PRO Command 23 2.2 Live Monitor Mode Use the Live Monitor Mode to watch video as it is being captured and digitized. The video is live. Note that the presence of video does not automatically mean it is being recorded. From this mode you may re-arrange camera order and number of cameras displayed, jump to Live Status Mode, open Playback Mode, check viewer performance or make a CD/DVD copy of the most recent video. Live Monitor Mode Description Item A: Menu Bar. File, Source, Configure and Help menus. Item B: Live Camera Windows. From one to 16 camera windows may be displayed (see also Item F). To move a camera from one square to another click on the desired camera and drag to the desired location. Double-click a camera to make that camera full-screen (double-click again to restore the screen). If enabled, camera names will appear in the upper left corner of the im age. Item C: Open Button. Click to enter Playback Mode. Item D: Status Button. Click to switch to Live Status Mode. Item E: Screen Saver Button. Manually engage the screen saver feature. Item F: Grid Icons. Click on a grid icon to show the corresponding layout and number of cameras (1, 4, 9, 16, 14, 10 or 8). Item G: Show POS Data Checkbox. Check this box to switch to Status Mode and display the Point of Sale window. Item H: Show Names Checkbox. Show camera names in Live Monitor Mode. Item I: Viewing Performance Indicator (Optional). This indicator, if enabled, will let the viewer know if the playback mode viewing requirements have been met. Item J: Video Download to CD Button. Click to burn a CD, DVD or USB. When complete, the disk will be filled with the most recent video leading up to the moment the button was clicked along with IVView software to view the copied video. Image Vault® PRO Command 24 2.3 Playback Mode Playback Mode is used to review recorded video, audio, and data. Use Playback Mode to configure the DVR’s recording process and all other advanced features. Playback Mode on the DVR is almost identical to the remote playback software (PRO-Command Playback). For complete information refer to the online help in your software. Playback Mode Description Note: Various screen elements can change. These descriptions cover the basics. Item A: Menu Bar. File, Configure, Camera, Image, Catalog, Status, Window, Playback Options and Help menus. Item B: QuickView Action Buttons. User-defined optional short-cut buttons to pull up specific cameras or data. Item C: Camera Name. Camera name is displayed above the camera image in the camera window (if window borders are enabled). Item D: Close Icon. Click to close the camera window. If window borders are turned off, scroll over the upper right corner and the close icon will appear automatically. Item E: POS Data. POS data may be overlaid on camera windows. Text attributes are adjustable. Click and drag from one image to another to synchronize. Item F: Full Screen Icon. Click to make the camera window “Full Screen” (occupies full mat area). When zoomed to full screen, you may want to enable “Use Smooth Zooming” for better screen display. Click the icon again to restore to the previous size. Item G: Zoom Icon. To use digital zoom, click the Zoom icon. The pointer changes to a magnifying glass. Click and drag to select the zoom area and the image will instantly zoom. This will show a Picture-in-Picture window so you may see the area you are zoomed into on the full picture. You may jog, play or set full-screen zoomed images as if they were normal images. While the Zoom feature is active you will not be able to drag-and-drop to sync images. When zoomed, you may want to enable “Use Smart Smooth Zooming” for better screen display. Item H: Item I: Item J: Item K: Item L: Item M: Item N: Item O: PTZ Menu Icon. Click this icon to access A PTZ window for options to control a PTZ camera remotely. Motion Search Icon. Click this icon to access motion search options. Camera Menu. Click this icon to see the Camera Menu. (See “Item K”) Camera Menu. Options include: resetting camera window to original size; display full screen, zoom, move PTZ, enable beeps, smoothing zoomed images, various audio playback options, showing motion detection grids, closing the window, and setting which data channel to display on or beside the image. (See “Item I”) Time Stamp. The exact date and time of the recorded image is shown. Close/Disconnect Button. Close Playback Mode (return to Live Mode). In remote playback software, this button is marked “Disconnect” and it drops the connection. If connected to more than one DVR it will ask you choose a specific DVR or “Disconnect All”. Date & Time Jump. Shows the time stamp of the selected image. To force the image to a specific time, enter the new date and time and click the GO Button. Catalog Button. Click to see the range of available video, general statistics, and the serial number of the DVR. Image Vault® PRO Command 25 Item P: Navigation Controls. Click one of the video directional icons to jog the image by the specified amount. Select Continuous then Item Q: Item R: Item S: Item T: Item U: Item V: Item X: Item Y: Item Z: click a directional icon to play the selected camera by the specified interval. Select both “Cycle Through Open Windows” and “Continuous” to play all open windows by the selected interval. Click “Go Live” to play the selected camera “live,” which more precisely means continuously updating the selected camera image with the most recently recorded images as they are recorded. Select Cycle Through Open Windows then click GO LIVE to play all open windows together, updating them one after another. Device Data Window. Shows any transaction data associated with the image shown on selected camera. Minimize Window Button. Click this to hide the data device window. Use the data device button to reopen it. (See “Item X”) Data Device Name. Shows the data associated with the data and the time of the active camera. Device Data. Inside this window you will find transactions as they occur. Black - normal data, Blue - data that has a rule associated with it, Red - indicates search criteria data. Recorder Info. The type of connection is shown, location name, and any additional location information will also appear here. Camera Select. This window displays a list of all cameras available under the selected DVR. External Audit Trail Button. Click to access the External Audit Trail so that you may search for events which have triggered audit entries. Transaction Display & Search Buttons. Click “<< Device Data” Button to show the Device Data window (Item H); click FIND Button to search for a specific text entry in the transaction database; click the >> Button to repeat your last search or << to go back to the previous entry. Viewer Performance. This displays the percentage based on the settings set by a user. 3 Software on Your PC The software package you install on your PC is called “PRO-Command Playback.” This application allows you to connect your PC to a DVR by network or modem. The remote software is identical in most respects to the Playback Mode software running on the DVR (See Section 2.3). In addition to remotely viewing video and being able to perform all the same setup, Playback allows you to review video copied from the DVR via CD/DVD, USB, or remote download. 3.1 Installing PRO-Command Playback The CD included with this manual contains the full installation of the PRO-Command Playback software package. Install PRO-Command Playback on your PC to connect to your DVR(s). To complete installation* follow these simple steps: 1. 2. Insert CD into your PC. If the Auto play feature is disabled on your PC, perform this additional step: a. Open CDROM from any computer, right click and select Run as administrator. 3. At the main menu select “Install Playback Software. 4. Follow the directions provided. If you already have an earlier version of playback on your PC, you do not need to uninstall it. The installer will automatically update the software or you may just install the new version. After completing installation the initial main menu will still be on the screen. From here you may choose to open this manual electronically or take advantage of any of the other extras found on the CD. 3.4 Network Communication Network (TCP/IP) communication provides excellent flexibility and potentially the highest communication speed. Using TCP/IP, multiple remote PCs may connect to the same DVR at the same time. With additional network hardware the DVR may be accessed outside your LAN via DSL, VPN, WAN, or open Internet. Contact your Network Administrator and/or ISP for support with these applications. Image Vault® PRO Command 26 Network Communication Peer-to-Peer and LAN are two classic forms of network communication. Peer-to-Peer is where one PC communicates directly with another PC without any hubs or other network hardware. Only a Cat-5 Ethernet crossover cable is used. One of these network crossover cables is provided with each DVR. CAT-5 Crossover Cable A Peer-to-Peer network allows immediate connection of a PC to a DVR using a cable provided with the DVR. Less software setup and no additional or special hardware is required (assumes your PC has a network interface card installed). This application restricts the user to a short distance with direct wire connection. A LAN (Local Area Network) utilizes Ethernet hubs to allow an almost unlimited number of PCs to communicate. LANs are often connected through server hardware or other special hardware to internet trunk lines. This allows remote network communication from nearly anywhere worldwide. These applications are typically set up as WAN or VPN connections, though the DVR could be accessed directly via the open internet. Ethernet Hub Other network Devices Image Vault® PRO Command 27 Establish TCP/IP Network communication as follows: 1. 2. 3. 4. 5. 6. 7. Make the necessary physical network connections. For Peer-to-Peer applications use the crossover network cable provided with the DVR. For other types of connections (e.g., Ethernet hub) use standard commercially available network cables. Start your PRO-Command Playback application. Select “Network” and click “Connect.” You have the added option of saving your virtual network address book to a CSV spreadsheet (Export) or you may create your own address book in a common spreadsheet application and import it from CSV format (Import). Next, select an entry from your network address book. If you have a big list and the select location drop down box is selected you may type the name of an entry and the software will search for entries matching what you typed. If no entries exist (or the recorder you desire is not listed), click ADD and create an address entry for your destination DVR. When your entry is complete and saved, verify the network address, then click “Connect.” If you have multiple entries setup as a group, click Group Connect to connect to all DVRs in the group. Enter a valid username and password to complete the connection. If you chose Group Connect, you will connect to all DVRs in the group where the username and password provided are valid. After connecting to one or more DVRs, you may connect to additional DVRs by choosing Connect from the File Menu and repeating Steps 5 and 6. Image Vault® PRO Command 28 3.5 Opening Copied Video PRO-Command Playback can open video files copied or downloaded from a DVR. A limited version of the application, called IVView, is included on any CD or DVD made directly from the DVR. In either case, use the software to open, view, and search the copied video, audio, and data as if connected directly to the DVR. When copied video is open you have the added option of exporting a clip from the selected camera to an AVI format video file. Open video files as follows: 1. Start your PRO-Command Playback application. 2. Select “Local” and click “Open.” 3. Locate the .CL4 file for the clip you want to open and click “Open.” 4 Playback Operation This chapter provides an overview of operational features found in the playback software (Local Playback Mode or remote PRO-Command application). Each feature is explained in a general sense. For detailed explanations of specific features please refer to the online help built into your software. 4.1 Playing Video Opening Cameras: Select a camera to open from the Camera menu or from the camera list on the right side of your screen (Item V). To open multiple cameras use any of the top row of grid icons (Item W). Cameras may also be opened using pre-programmed QuickView Action buttons (Item B). The most recent image is displayed on a camera window when it first opens. Jog Open Cameras: Use the jog icons along the bottom of the screen (Item P) to increment the camera forward or backward through time as desired. To use the Jog Slider choose ‘Use Jog Slider’ under the Playback Options menu. Image Vault® PRO Command 29 Continuous Play of Open Cameras: Check Continuous to play video at any speed in either direction. Click “Go Live” to play the selected camera in nearly real time. To play all open cameras together check “Cycle Through Open Windows” and use “Continuous” (or “Go Live”) to play all windows in sync. While playing back continuously a throttle control will appear in place of the “Disconnect” and “Catalog” buttons. Use this throttle to adjust the rate of playback. You may also replace the detailed controls of (Item O) with a jog slider for quick and simple playback control. Synchronizing Cameras: To sync two cameras click on one and drag to the other. The second will snap to the same (or as near as possible) time as the first camera. Use the “Sync All” icon (lower right, Item W) to snap all open windows to the time of the selected camera. Camera Windows: Use the “Full Screen” icon (Item F) on a camera window to make the camera window take up the entire matte area. Click again to restore the camera window. You can click and drag the border of a camera window to change the window size (borders must be enabled), though you may not change the aspect ratio. Click the menu icon (Item J) and select “Original Size” to force the camera window to display at original resolution. Enable Use Smooth Zooming to enhance the screen appearance any time a camera window is enlarged or an image is zoomed. Zoom: Use the Zoom tool (Item G) to digitally zoom in on a portion of the camera image. Enable Use Smooth Zooming to enhance the screen appearance any time a camera window is enlarged or an image is zoomed. PTZ Movement: To manually move a PTZ camera, open and select the PTZ camera. Click the menu icon (Item H) and a window will appear. The window will give you options to control direction, zoom, focus, pan and tilt speeds, as well as iris controls. To select a desired preset right click camera or click Item I and choose ‘Move PTZ.” Click the “Last” icon or “Go Live” (Item N) to see the results. Each PTZ protocol will have it’s own user interface. Button layout and options will change depending on which protocol you are using. You will need to get comfortable using the software to setup your PTZ camera as buttons may have different functions that what they are labeled. For additional information please refer to the built in Help menu for detailed information. 4.2 Playing Audio Each audio channel is synchronized with associated video. On DVRs equipped with standard capture cards: Mic 1 is associated with Cameras 1 through 4; Mic 2 is associated with Cameras 5 through 8; Mic 3 is associated with Cameras 9 through 12; and Mic 4 is associated with Cameras 13 through 16. On DVRs equipped with high-speed capture cards: there is one Mic input per camera so that each audio channel is associated with its corresponding video channel. Starting with Version 10.1.1 audio inputs can be assigned to any video. To play back audio select a camera associated with the Mic input desired. Right-click the image. Choose to play live audio, audio starting from the image displayed, or choose a specific point in time to begin playback from. The camera image will update in sync with the video as fast as possible based on your connection. 4.3 Transaction Data Transaction Data, also called POS Data, is data captured from a source such as a cash register printer or poll display, alarm panel, ATM, access control system, scales, cash-handling safe, alarm panel, and so forth. POS Window: The Transaction Data window (Item T, Referenced at the beginning of 4.1) is automatically synchronized to the selected camera. The Transaction Data window is permanently tied to the lower right corner of the mat. You may click and drag the top or side border to change the height or width of the window. Right-click the text area to change the display font, maximum lines to display, or maximum time to keep data on screen after the triggering event. The title bar at the top of this window displays the name of the data source currently displayed (Item R). Click Item Q to hide the Transaction Data Window. Click “<