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The Calgary Zoo is a conservation leader whose mission is to take and inspire action to sustain wildlife and wild places. As a not-for-profit charitable institution, all revenue is reinvested back into conservation activities at the zoo and around the world. As an organization, we value effective and collaborative communication and honesty and integrity with an emphasis on customer focus, safety and conservation. If you would like to be part of this team, we have the following full-time, seasonal position available in our Guest Services department:
Inbound Call Centre Customer Service Representatives Seasonal Position Ending September 8, 2013 (Possibility of Position Becoming Permanent Full-Time after September 8th) Accountable to the Guest Relations Manager and/or Guest Relations Supervisors, the Inbound Call Center Customer Service Representative is responsible for responding to guest inquires in the call center. This includes transferring calls, answering questions, handling sales transactions, resolving guest complaints and troubleshooting problems that may arise. Responsibilities: Respond to guest inquiries through email, telephone and/or in person Handle sales transactions Research required information using available resources Handle and resolve guest complaints Provide customers with product and service information Data entry to process orders, forms and applications Identify priority issues and route call to appropriate resource Follow up on guest calls where necessary Complete call logs Other duties as assigned Qualifications: 1-2 years of experience in a call center environment Effectively able to listen to guest concerns and resolve them in a diplomatic, calm manner. Skilled in customer service principles and practices Some previous cash handling experience Proficient in MS Word, Excel. Experience in Patrons Edge considered an asset. Strong data entry/keyboard skills Strong verbal and written communication skills Excellent problem solving skills Good organizational skills and attention to detail Ability to work independently and in a team atmosphere Ability to work well in a stressful environment Ability to work weekends & holidays
What the zoo has to offer: $11/hour FREE Zoo pass Discounts on food, beverage and merchandise Opportunities to go behind the scenes with the animals A fun work environment and the opportunity to work in a park full of wild animals! If you are a highly motivated and experienced individual we invite you to send your resume, along with a covering letter, in confidence, to Human Resources. Please quote the position title in the subject line.
Human Resources Calgary Zoo 1300 Zoo Rd NE Calgary, Alberta T2E 7V6 Fax: 403-695-3807 Email:
[email protected]
NO PHONE INQUIRIES PLEASE. Applicants are thanked in advance and advised that only individuals selected for interviews will be contacted.
