Transcript
How can the telecare service help you? The service makes a real difference to people’s lives, not only for those using the service to maintain their independence, but also their families and loved ones.
EAST RENFREWSHIRE COMMUNITY HEALTHAND CARE PARTNERSHIP
Independent living
For further information Contact:
Who would benefit from a personal reassurance solution? The service is available for anyone of any age who would like to feel safer, more protected and independent in their own home. The system also provides numerous benefits for: • Older, infirm or disabled people • Individuals who have been discharged from hospital and require additional support and assistance at home • People at risk of domestic violence, racial harassment, repeat victimisation or distraction burglary
Customer first on 0141 577 3001 Textphone: 0141 577 4870
[email protected] or call into our offices at East Renfrewshire Council Headquarters Eastwood Park Rouken Glen Road Giffnock G46 6UG
East Renfrewshire Council Offices 211 Main Street Barrhead G78 1SY
Opening Hours Monday – Friday, 8am – 6pm This document can be explained to you in other languages and can be provided in alternative formats such as large print and Braille. For further information please contact customer first on 0141 577 3001 or email
[email protected]
through telecare solutions
If you are unhappy about the service you receive you can contact: The Care Commission, 4th Floor, 1 Smithshills St. Paisley, PA1 1BR Telephone: 0141 843 4244
• Those living in high crime areas • People of any age living alone Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept responsibility for any errors and omissions contained within this document. © 2011 Tunstall Group Ltd. ® TUNSTALL and LIFELINE are registered trade marks. 990/2/11
Protection from
What is the telecare service?
• Intruders • Floods • Fire • Falls
East Renfrewshire’s telecare service provides a home safety and personal security system that enables people to live independently within their own homes. This is achieved through the clever combination of a 24 hour telephone link to ‘Safety Net’ the Council’s call monitoring centre.
Benefits of the telecare service • Instant response - our highly skilled operators respond to your call and take the appropriate action to get the help you need when you need it
How does the service work?
How does the technology help?
The service involves the provision of a telephone link 24 hours a day between your home and Safety Net. All that is required is a telephone line and an electrical power point*. Should a sensor be activated, a message is sent to Safety Net where trained operators take the most appropriate action, whether it be contacting a family member, neighbour, doctor or the emergency services.
A range of unobtrusive intelligent telecare sensors offer a comprehensive way to manage the risks to a person’s health and home environment, 24 hours a day, 365 days a year.
• Personal service - friendly and dignified service • Complete reassurance - 24 hour link to Safety Net
Response sent out to you as appropriate
You press the button
Personal Trigger - a call for help can be raised from anywhere in the home or garden Bogus Caller Button - fitted near a door, this discreet button can be used to call for assistance at the 24 hour monitoring centre when a stranger requests entry into your home
• Enhanced fire safety - (in partnership with Strathclyde Fire & Rescue) • Easy installation - wireless system so no unsightly wiring
A flexible range of telecare sensors are available including:
or the sensor raises an alert Safety Net answers your call and speaks to you through the Lifeline
Smoke Detector - potentially a life saving device, the radio smoke detector provides additional protection by raising an instant alarm call to the monitoring centre Fall Detector - automatically detects a serious fall and raises an alert at the 24 hour monitoring centre
Lifeline unit is activated and via the telephone line alerts the monitoring centre
Flood Detector - this neat unobtrusive radio sensor provides an early warning by alerting the monitoring centre of potential flood situations in the home PIR (Movement Detector) - detects movement and raises an alert, providing the 24 hour monitoring centre with the ability to detect for inactivity
Lifeline Connect+ * within 6 feet of each other
