Transcript
Industry Solutions
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MobiCall Security & Safety
Industry
• Fire and infrastructure alarm integration • Team mobilisation for crisis management
• Automatic safety plans • Zone paging, broadcast calls • Protection of isolated workers • Guided tour management NewVoice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai
MobiCall Production & Infrastructure
Industry
• Production breakdown escalation • Preventive line supply • Technical alarm and maintenance service
• Skill based mobilization • Process & IT supervision • High Availability
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• Automation of recurring events and processes in the course of professional activities • Clever management of human and material resources • More efficient response to crisis and emergency situations • Overall improvement of personal security and protection of goods
Business Process Automation
BPA solutions NewVoice
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Solution Overview Example PBX
PBX 30 channels
30 channels
MASTER
SLAVE
Production supervision
Production supervision contacts / relays
contacts / relays
IP
Web Interface Customisation
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Messaging Solution Alarms can be launched from any phone or MobiCall Server. For security sensible tasks authentification (password or caller white list) can be enabled. MobiCall includes messaging of predefined text & voice messages or dynamic recorded voice messages.
Authentification
Message
Caller
Recipients
Call from Operator “Please enter your personal ID and password to launch broadcast to group.” … “Confirmed. Please record your dynamic voice message now.” …
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Emergency Calls Mobicall will pick up the call immediately (e.g.999) and forward it to responsible persons. The first one answering the call will be joined with the caller. Recording is an option. Mobicall will never be busy and takes care of finding the right person to answer! Recording
EMERGENCY e.g.: - Worker is down - Fire hazard - Accident - Intrusion -…
GSM
PBX Helpdesk
Caller
WEB Replay
After the call the emergency call can be listened to on the web interface. Also a replay of the record on an extension is possible.
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Emergency Conferencing The most effective way to discuss and arrange further approach in case of an emergency is to join the related persons together into a conference. This can be done from any phone.
e.g. for Group 5 / Crisis Team Fire: - Dial 1051 for immediate Emergency Conference - Dial 1052 for EC with Pre-Announcement - Dial 1053 for EC with dynamic Announcement - Dial 1054 for EC without confirmation needed.
<
>
Recording CONFERENCE
1052 PBX Operator Crisis Team Fire
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Crisis / Skill Based Mobilisation Skill based search is the most effective way to mobilize personal resources in emergency cases. A group of persons gets called at the same time. Confirmation makes sure that the requested number of persons will come. Confirmation can also be used to communicate estimated arrival time.
optional: VOICE RECORDING
GSM GSM
GROUP of Medical >> MOBILISATION
DECT/GSM/WIFI
<>
GSM
System
GROUP of Technical >> INFORMATION
PHONE
Push Button
GROUP of Fire Fighting >>> CONFERENCE
WEB INTERFACE -
REQUEST: Accident with Fire hazard
OR
<>
1 x Medical Person 1 x Mechanical Expert 3 x Fire Fighter Group
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Protection of isolated Workers
Real-Time-View
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Solution for Smartphones
Multi-Language Applications for Emergeny, Messaging, Task Management, Maintenance NewVoice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai
MobiCall 3G Product Line
MobiCall 3G Client:
MobiCall 3G Server:
MobiCall 3G Gateway:
The 3G client is available for all common platforms such as iOS (iPhone, iPad), Android and BlackBerry. It features intuitive handling and clearly structured user interfaces with evident symbols. The clients support WiFi and 3G connections. The monitored connection to the 3G gateway ensures that alarms are also processed in offline mode (e.g. SMS, calls)
The reliable and professional alarm event management for convergent solutions in the area of security, telecommunications and IT. The intelligent alarm database analyses incoming alarms and information provided by third-party systems and initiates the required alarm measures. To ensure that these are available on the 3G clients, a monitored connection to the 3G gateway is established.
The MobiCall 3G gateway allows secure and reliable communication towards mobile terminals (3G clients). Alarms from the 3G server are forwarded to telephones; at the same time, the clients may also launch alarm scenarios directly. Furthermore, a wide range of additional features for smartphones such as video alarming are offered.
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Solution for Smartphones Feature List: - Alarms over 3G - Alarms over WiFi - Offline mode over GSM * - Alarm over push service **
- Easy configuration - Intuitive user interface - Task management (start, stop, pause, done) - Numerous confirmation possibilities - Client identification - Launch alarms and tasks with individual texts and images directly from the mobile client *
- Receive alarms with images - Receive alarms with videos * - Receive alarms with attachments * - Send images to server - Send videos to server * - Lone worker monitoring * - “Panic button” alarm - GPS localisation * - Video telephony * - Alarm history with detailed status update log - Launch calls form internal and external numbers - Start conferences with up to 120 participants - Contact, relay and sensor monitoring - Fire, intrusion, technical and IT alarms - Alarm notification through loudspeakers * - Multi-lingual user interfaces - Different ring tones for 5 alarm priority levels * Depending on OS version and terminal device ** Blackberry BES/BIS or Apple Push Notification Service only
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Intrusion Escalation
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Network Supervision
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Infrastructure / Production Supervision
Info SMS to Manager
Water, Gas, Temperature, Air Conditioning, Lighting, Power
<< System reports a cooling issue at area B. Please press 3 to care for… >>
PBX
Maintenance
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responsible
Fire Alarm Solution In case of a fire alarm the information of the fire location will be forwarded to the responsible group of fire fighters as quick as possible (voice and text). Info SMS to Manager (Option not included)
ROOM 1207
Fire Fighter WIFI
Fire Alarm System
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CONFERENCE (Option not included)
PBX
Fire Fighter WIFI Security Manager GSM
Displaytext: FIRE 1207 Voice Message: “Fire detected in Room 1207”
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Evacuation Solution It is vital to inform the evacuation helpers first. They need to be placed on strategic places to guide the evacuation, take care of predefined scenarios and avoid panic. To start this procedure an authentication of the security manager with ID and password is required.
Authentification
Security Manager
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Trained Evacuation Helpers
Call from Security Manager Partial Evacuation (e.g. fire): Dial 9812: Evacuation Floor 12 Full Evacuation (e.g. bomb alert) Dial 9899: Evacuate all Floors
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Office Evacuation / Site Evacuation The Security Manager launches the evacuation via web or phone (dial-in). This task requires authentification via ID / password.
Real-Time-View (Visualizer)
Authentification
Security Manager
Office Phones
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MobiCall IP Contact Controller Integration Visualized interactive management platform for the administration of:
Up to 512 WAGO IP Contact Controller Over 10‘000 Contact Inputs and Outputs Define contacts as by default open / closed
Integration of temperature and water-level indicator (analog signals) Individual alerting processes for each contact Activate multiple relay outputs for each alarm setting Distribution of individual text messages for each contact Individual recording of a voice message for each contact input
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MobiCall Visualizer
Dynamic Ways of Visualization
•
Fire Alarm Supervision
•
Evacuation Coordination
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Technical Alarm Visualization
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Camera Integration
•
Mobilisation Control and many more!
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MobiCall Visualization
Effective and interactive applications for all customer requirements.
Perfect integration with existing environment and equipment.
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High Availability Solution Geo Clustering Global Availability If one site fails, another one will perform the alarming scenarios Very cost efficient
PBX
Interfaces
PBX
Voice & Text Channels
PBX
PBX
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High Availability Solution Local Clustering Load & Resource Sharing Full redundancy for highest availability Hot Standby Automatic Synchronization Server 1 Contacts
Voice & Text Internal phones
Channels
Network Supervision
Production Line Supervision PBX Server 2
Dect / Wifi Phones Voice & Text Channels
Relays, Sensors GSM
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Alarm Centre: User Interface
In the Alarm Centre more than 9000 alarm scenarios can be stored. One alarm is always linked to a group of extensions getting notified on launching the alarm. Extensions can be phones, email, loudspeakers, SMS, WiFi,… Alarms can be launched via dial-in (from any phone), via the Alarm Centre, via web or automatically via time scheduler. Alarm texts or voice records can be stored with the alarm scenario or typed or recorded dynamically on launching the alarm.
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Web Interface
The web interface is fully configurable to be adapted to the customer’s situation and its needs. Access control enables to permit or deny particular actions for selected users or user roles. Standard Modules Mobilization package Applications to trigger, edit, set up, cancel & test alarm scenarios. Multi client ability The visibility & administration of alarm, alarm group, alarm participants and calendar plan can be specifically designated to specific person or user group. Group organizer Enables summarization of alarm groups. Combined with performance features of “multi client ability” for setting up a user independent grouping application. Web playback For voice recording: Record playback & searching on the web interface. Visualizer Offers client-customized solutions based on the client layout.
Messenger Package with different ways of messages. E.g. SMS, pager, email, TTS, display message, … Ticket Management System Overview and manipulation of all open tasks with their real-time status and detailed status history.
NewVoice San Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong Kong – São Paulo – Dubai
655 North Central Ave, 17th Floor Glendale. CA 91203
[email protected] www.newvoiceamericas.com toll free: 888.400.0371 voice: 1-650.835.4485 fax: 1-650.240.0206
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