Transcript
Product Portfolio
Contents 1.
Introduction
Page 3
14.
Highchair
Page 17
2
Checklist for Referral Partners
Pages 4-5
15.
Household voucher
Page 18
3.
Gas cooker
Page 6
16.
Safety gate
Pages19
4.
Electric cooker
Page 7
17.
Cot bed package
Pages 20-21
5.
Under-counter fridge
Page 8
18.
Single bed package
Pages 22-23
6.
Under-counter freezer
Page 9
19.
Bunk bed package
Pages 24-25
7.
Free-standing fridge/freezer
Page 10
20.
Children’s bedroom set
Page 26
8.
Washing machine
Page 11
21.
Toy & book pack 0-12 months
Page 27
9.
Oil filled portable heater
Page 12
22.
Toy & book pack 1-2 years
Page 28
10.
Single pushchair
Page 13
23.
Toy & book pack 2-3 years
Page 29
11.
Twin pushchair
Page 14
24.
Toy & book pack 3-4 years
Page 30
12.
Tandem pushchair
Page 15
25.
Toy & book pack 4-5 years
Page 30
13.
Dining table with 4 or 6 chairs
Page 16
26.
Delivery and Connection Information
Pages 32-36
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1. introduction The portfolio gives information on product type, size and specifications of awarded items. As this is a crisis grants programme, Save the Children aims to deliver the awarded item(s) in the swiftest time possible and therefore actual item, make, model, colour or material will vary and is dependent on stock availability. The product range is selected to meet the essential needs of young children in the home. Products will: • be suitable for the well-being and development of children • have a positive impact on a child’s ability to eat, sleep, learn and play • be able to help families meet everyday living costs, who are unable to purchase/replace these essential household items themselves • be brand new, physical items • be a standard size, model and specification • be of a reputable make • be of a high quality • be good value for money • be fit for purpose • last a long time, be durable and hard wearing • meet exacting health and safety criteria • be non-gender specific • be energy efficient in the case of white goods • be educationally stimulating in the case of books and toys and promote coordination, dexterity and be emotionally & physically challenging • be logistically easy for Save the Children to source and to deliver, and connect, if needed to all parts of the UK • ensure families have the same consumer rights as other high-street shoppers
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2. checklist for referral partners Gas and Electric Cookers • Is there an existing product in place? If yes, identify the type of existing appliance e.g. gas or electric? – if an item needs replacing, referral partners must always highlight the same compliant product type (gas for gas, electric for electric) If no, is there access to an existing suitable compliant gas or electrical point?
If there is no gas appliance in place, the gas supply will have been capped by law. In these cases, an application for a gas cooker can be made but Save the Children can only be responsible for the delivery (but not the connection). An engineer can uncap the gas supply but all liability for the connection and after sales service will be the responsibility of the applicant. Alternatively, an application for an electric cooker could be made, provided that the appropriate dedicated electrical power source is available (cooker point with red on/off switch). • Is there enough space for the product? (The dimensions for each product as listed in the specifications) • Is there a power point within 1 metre of where the appliance will need to be connected? (It is not possible to connect an appliance which is positioned more than 1 metre away from the power source, as this is the longest the connection lead is) • Is any remedial carpentry/electrical work required? If so, this must be completed in advance of submitting a grant application.White goods engineers can only connect appliances and are unable to carry out any other remedial work.
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2. checklist for referral partners Washing machines • Is there an existing product in place? If possible, please check for signs of leaks. Even if there is no immediate evidence of a leak i.e. dripping water, discolouration of flooring or the surrounding area could indicate a long term problem. If in doubt seek professional attention prior to placing your grant application • Is there enough space for the product? • Is there access to an existing suitable water connection with stop tap? • Is there a standard 1metre waste pipe (that has not been extended) within reach of the water supply? • Is there a power point within 1 metre of where the appliance needs to be connected? (It is not possible to connect an appliance which is positioned more than 1 metre away from the power source, as this is the longest the connection lead is) • Is any remedial carpentry/electrical work required? If so, this must be completed in advance of submitting a grant application.White goods engineers can only connect appliances and are unable to carry out any other remedial work.
Under-counter Fridges, under-counter freezers and free-standing fridge-freezers • Is there enough space for the product? • Is there an existing fridge, freezer or fridge/freezer that needed to be taken away for recycling? If so, this needs to be emptied of food, fully defrosted and disconnected at least 24 hours before delivery and collection can be made. 5
3. Gas cooker Gas Cooker – White, Connection/Recycle* Specifications: White Freestanding Twin cavity Flame Safety Device (FSD) compliant Easy clean enamel interior Double glazed viewing windows Full size tray included Oven: 2 Shelves Capacity of 41 litres Hob: 4 gas burners Front facing push button ignition Grill: Variable grill Grill Pan Capacity of 19 litres General Information: Size: H90; W50; D60cm.
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 6
4. Electric cooker
Electric Cooker – White, Connection/Recycle* Specifications: White Free standing Twin cavity Easy clean enamel interior Double glazed viewing windows Full size tray included Main oven: 2 shelves Capacity 48 litres Hob: 4 solid hotplate cooking zones Front facing rotary controls Grill: Variable grill Grill pan Capacity 22 litres
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
General information: Needs to be hardwired into a cooker point on the wall and on its own circuit. Size: H90; W50; D60cm. Energy efficiency rating: A 7
5. Under-counter fridge Under-counter fridge – White, Recycle* Specifications: White Freestanding Under-counter fridge with freezer compartment Fridge: Net fresh food storage volume 91 litres 2 glass shelves 1 salad crisper compartment Bottle tray Manual temperature control Interior light Auto defrost refrigerator Freezer Compartment: Net frozen food storage volume 15 litres
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
General information: Size H84, W55, D58cm Reversible door 13 hours power failure safe storage Energy efficiency rating: A+ 8
6. Under-counter freezer Under-counter freezer – White, Recycle*
Specifications: White Freestanding Under-counter freezer Freezer: Net freezer capacity 77 litres 4 transparent freezer drawers General information: Size H85, W55, D58cm Reversible door Energy efficiency rating: A+
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 9
7. free-standing Fridge/freezer Fridge/freezer – White, Recycle* Specifications: White Freestanding Top fridge, bottom freezer Fridge: 2 safety glass shelves 2 salad crisper compartments. Bottle and egg tray Net fresh food storage volume 150 litres Freezer: Frost free 4 plastic drawers Ice tray Net frozen food storage volume 78 litres General Information: Auto-defrost Reversible doors Anti-bacterial coating Size H174; W55; D58cm 9 hours power failure safe storage Energy efficiency rating: A+ *Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
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8. Washing machine Washing Machine – White, Connection/Recycle* Specifications: White Freestanding 16 washing programmes (incl. Intensive, Quick and Eco wash options) Capacity at full load: 7kg 1400rpm max variable spin speed Variable temperature Cold fill Manual rotary controls General Information: Size H85; W59.5; D53.5cm Energy efficiency rating: A
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 11
9. Oil filled portable heater Oil Filled Portable Heater* Specifications: White/grey finish Heat output 2kW Suitable for room size up to 20m2 Multiple heat settings “Power on” indicator Variable thermostat Safety cut out switch Frost protection Size H44, W28, D63cm Includes castors for easy mobility
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 12
10. Single pushchair
Single Pushchair* Specifications: Forward and rear facing seat From birth to 3 years Suitable for children up to 15kg 3 recline positions 1 hand recline adjustment 5 point harness Lockable front swivel wheels Handle height adjustable Front wheel suspension Linked brakes Adjustable leg rest Weight 8.3kg Features: Rain-cover Shopping basket Bumper bar Detachable hood Chest pads Folding specifications: 2 hand flat fold Folded size L89, W31, D62cm
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
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11.Twin pushchair Twin Pushchair* This twin pushchair is suitable for babies and toddlers of the same age/twins as well as different aged children. Specifications: Open size: W75, D85cm (Handle height 99cm) Light weight (13 kg) Suitable from birth and for children up to 15kg (approx. 3 years) Forward facing seats Multi-recline seat units (full lie-back) and hood positions 5 point harness Linked brakes Lockable front swivel wheels Adjustable leg rest and calf supports Front wheel suspension Shoulder pads Features: Rain-cover Shopping basket Detachable hood Folding specifications: 2 hand umbrella fold Folded size: L98, W53, D30cm *Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 . .
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12.Tandem pushchair
Tandem Pushchair * Suitable for 2 children of two different ages but not for children of the same age/twins if under 6 months. Front seat: Suitable from birth Suitable for children up to 15kg (approx. 3 years) Multi recline positions Rear seat: Suitable for ages 6 months to 15kg (approx. 3 years) 2 recline positions (Can be detached to convert into a single pushchair)
Pushchair specifications: Size H97, W54, D106cm (Adjustable handlebar – seat width: 30 cm) Weight 12.5kg Height adjustable handle 3 wheeler, dual wheel suspension Linked brakes Features: Rain-cover and detachable hood Removable washable cover – sponge clean only Shopping basket Bumper bar and chest pads Adjustable leg rest *Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
Folding specifications: 2 hand flat fold Folded size L97, W61, D38cm
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13. Dining Table with 4 or 6 Chairs This chunky solid pine table is finished in an oak stain and comes with black leather effect chairs with cushioned seats and are ideal for family use.
Dining Table with 4 Chairs* Table: Size H75, L120, W73cm Solid pine table and legs Chairs: 4 cushioned, wipe clean chairs Size of each chair H96, W45, D54cm Wood frame and legs Leather effect seat pads Oak stain finish
Dining Table with 6 Chairs*
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
Table: Size H75, L150, W73cm Solid pine table and legs Chairs: 6 cushioned, wipe clean chairs Size of each chair H96, W45, D54cm Wood frame and legs Leather effect seat pads Oak stain finish 16
14. Highchair
Foldable Highchair* High Chair Specifications: Size H116, W53, D73cm Metal frame Reclining baby seat, low chair, 1 tray Removable wipe clean 3 tray positions Cup holder Tray removes with 1 hand Upholstered wipe clean seat Removable washable seat cover Adjustable height – 6 seat height positions Reclining seat – 3 recline positions 5 point harness Storage net Folded Specification: Size folded H51.5, W42, D88cm Folds flat for storage Free standing and compact when folded The tray fits to rear legs for storage General information: Suitable for children up to 15kg.
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and 17 Delivery and Connection Information’ on pages 32-36
15. Household voucher Argos A-Card (Household Voucher) Only valid for 1 month from date of issue Electronic voucher worth £75, which can be redeemed in store for a number of household goods that have a positive impact on the welfare and development of the child/children in the home, for example: Kitchen Equipment (non-white goods): Cutlery and Crockery Pots and pans Kettle Toaster Microwave Blender Household and safety equipment: Home Safety set e.g. cupboard & drawer locks, sockets covers, corner cushions, finger safes, closetool looks etc. Radiator covers Safety guard/bed rails for single beds (when used by a child under 3 years) Rugs
Laundry: Iron, Ironing board Airer Clothes horse Clothes line Rotary clothes dryer Sleeping: Mattress protector Sheets or blankets Bedside lamps Curtains, curtain rails and blinds Under-bed storage boxes
Baby products: Breast pump Baby bottles Lightweight buggy/stroller Wobble board
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16.Safety Gate Wall Fix Safety Gate Specifications Single Panel Wall Fix Safety Gate Fixes to the wall with screws – no step over bar at the bottom Adults can unlock it with one hand but there is a double locking feature to stop little ones opening it Quick release fittings allow it be removed when not needed
Safety gate features: Screw fit 2 way opening Double locking 1 handed opening and locking Wide walk through section Height 72cm Fits openings from 60m to 97cm
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 19
17. Cot bed Package/bundle – Items 1 & 2 1. Cot bed Frame
Cot Bed Frame* Converts easily from a cot bed to a junior bed. Size W78, L145, H93cm Suitable from birth and for children up to 15kg (approx. 4-5 years) White solid pine 3 position adjustable mattress base – allows the height of the mattress to be lowered as baby learns to sit and stand Teething rails Weight 19kg (includes 2 extra foot ends for conversion to junior bed)
2. Cot bed Mattress Cot Bed Mattress* Size L140, W70, D10cm White Foam mattress Waterproof – hygienic wipe clean surface
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 .
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17. Cot bed Package/bundle – ItemS 3 & 4 3. Baby Blankets
Cellular Flat Cot Bed Baby Blanket – 2 Pack White (non-gender specific) * Specifications: Size 75 x100cm per blanket Suitable from birth 100% cotton – cotton yarn and knitted structure Machine washable Can breathe and stretch – will not restrict baby Please note – Babies under 12 months of age should always be placed with their feet at the bottom of the cot. Duvets should not be used for babies under 12 months. Make sure your baby's head stays uncovered when sleeping.The safest way for your baby to sleep is on his or her back.
4. Cot Bed Sheets Cot Bed Sheets – 2 Pack* Specifications: Size 70 x 140cm Suitable from birth 100% cotton interlock, super soft sheets Machine washable at 40°C *Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 21
18. single bed Package/bundle – ItemS 1 & 2 1. Single Bed
Single Bed Frame* Size W99, L196, H86cm Single Painted metal bed Includes metal slats Clearance between floor and underside of bed 25cm. Weight 15.3kg
Please note: Requirements of UK Bunk and Single Beds (Entrapment Hazards), (Safety Regulations 1987) and the European Standards (EN747-1)] state that Single beds cannot be awarded when used for children under 3 years of age (unless safety guard/bed rails are purchased in conjunction)
2. Single Bed Mattress
Single Mattress * Size W90, L190, D15cm Medium feel Open coil mattress Stitch bond cover with quilted finish Fire retardant No-turn mattress Please note: rotate mattress regularly
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
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18. Single bed Package/bundle – Items 3,4 & 5 3. Twin Pack Duvet Set Spot and Stripe Polycotton duvet set – Single* Set comprises 1 x duvet cover and 1 x pillowcases cover Reversible design 48% cotton and 52% polyester Machine washable at 40°C Suitable for tumble drying
5. Duvet, Pillow & Mattress Protectors – Single
4. Sheets – Single Polycotton white fitted sheet – Single* 48% cotton and 52% polyester Machine washable at 40°C. Suitable for tumble drying Fits mattress depth up to 25cm
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
Bed in a Bag Set includes 1 x duvet, 1 x pillow, 1 x mattress protector and 1 x pillow protector 13.5 tog duvet 100% polycotton cover 100% polyester hollowfibre filling Machine washable at 40°C Suitable for tumble drying Non-allergenic 23
19. bunk bed Package/bundle – Item 1 1. Bunk Bed with 2 Mattresses Single White Bunk Bed Frame with two Mattresses * Bed Frame Specifications: Bed size W97, L198, H160cm Painted tubular metal framed bunk bed Ladder is positioned on right hand side and attached upright to the frame Please note: [Requirements of UK bunk and Single Beds (Entrapment Hazards), (Safety Regulations 1987) and the European Standards (EN747-1)] state that Bunk Beds cannot be awarded for children under 3 years old sleeping in the lower bunk (unless safety guard/bed rails are purchased in conjunction) and children under 6 years old sleeping in the top bunk.
Mattress Specifications: Size W90, L190, D17cm Medium feel Open coil mattress with 192 springs Stitch bond cover with quilted finish Fire retardant No-turn mattress
Please note – rotate mattress regularly *Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
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19. bunk bed Package/bundle – Items 2, 3 & 4 2. Twin Pack Duvet Set Spot and Stripe Polycotton duvet set – Single * Set comprises 2 x duvet covers and 2 x pillowcase covers Reversible design Made from 48% cotton and 52% polyester Machine washable at 40°C. Suitable for tumble drying
4. Duvet, Pillow & Mattress Protectors – Single
3. Sheets – Single Polycotton white fitted sheet – Single* 48% cotton and 52% polyester Machine washable at 40°C. Suitable for tumble drying Fits mattress depth up to 25cm
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
Bed in a Bag Set includes 2 x duvets, 2 x pillows, 2 x mattress protectors and 2 x pillow protectors 13.5 tog duvet 100% polycotton cover 100% polyester hollowfibre filling Machine washable at 40°C Suitable for tumble drying Non-allergenic 25
20. children’s bedroom set – items 1,2 & 3
Children’s 3 Piece Bedroom Set – White* Specifications: Child friendly size Silver handles 1. Wardrobe: Wood effect 2 doors 1 hanging rail Size H176, W70, D50cm 2. Chest of drawers: Wood effect 3 drawers Size H58, W66, D33cm 3. Bedside chest: Wood effect Single unit with 1 drawer Size H42, W36, D33cm
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 26
21.Toy & book pack/bundle: 0 – 12 months* Baby Playmat and Gym. Suitable from birth. A colourful play-mat/gym with fun interactive designs encouraging baby to discover new things and explore their environment.
Baby's First Shapes sorter. Discover a fun way for young children to identify new colours, shapes and numbers with this bright and cheerful Cookie Shape Sorter.
Soft Stacking Activity Cubes Helps build early identification and problem solving skills, whilst keeping children stimulated by the bright, bold colours and soft textures.
Book Pack for ages 0-12 months
Sensory stallion Supports visual development and sound awareness. With colourful satin ribbons, patterns, textures, squeaks and crinkles to help develop auditory senses.
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and . Delivery and Connection Information’ on pages 32-36
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22.Toy & book pack/bundle: 1 – 2 years* Wooden Jigsaw Set Encourages letter, number and animal recognition. Supports senses and hand to eye coordination.
Animal Boat Comes with 5 different animals. The boat can float in water and has a removable deck for storing the animals. Encourages speech through naming the animals and colours.
LEGO® Duplo Numbers Train With different coloured blocks and numbers, children can create a train with three carriages. Encourages shape and number recognition.
Basic Ride-On Encourages movement and learning. Features a high back support, colourful graphics, a clock and a fun steering wheel. Can also be used as a baby walker.
Book Pack for ages 1-2 years *Please refer to. ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36 28
23.Toy & book pack/bundle: 2 – 3 years* Play Tunnel and Play Tent Pop up play tunnel and tent. Quick and easy assembly – no rods. Perfect for creating a fun play area. Encourages imaginative role-play as it makes the perfect hide-away den for children. Suitable for both indoor and outdoor use.
Pop Up Bowling Alley A pop-up and fold out bowling alley. Encourages active play alone or with friends. Suitable for indoor and outdoor use.
First Builders Build and Learn Assortment Supports child's number skills. Teaches basic counting skills. Comes in a bag with a strap for easy storage and portability.
Aquadoodle Travel Drawing Bag & Play-Doh The magnetic drawing board with the special screen encourages creativity without making any mess. No batteries, ink or paper required. The play-doh encourages the exploration of artistic talents and imagination and allows children to create all sorts of new shapes by rolling, patting and moulding their way to some new creative sensations.
Book Pack for ages 2-3 years
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
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24.Toy & book pack/bundle: 3 – 4 years* Wooden Garden Animal Croquet Set. The set comes with two mallets, two balls and 5 different animal hoops. The game develops hand-eye co-ordination.
Crafts Toolbox. This crafts toolbox includes hundreds of craft essentials: pom poms, beads, gems, foam letters, coloured shapes, googly eyes and more. Inspires creativity.
Doctor Set in Case. Encourages role play alone or with friends. Pretend play inspires children's imagination.
Learning Resources Pretend and Play School Set: Helps children get excited about school and learning. Features a sturdy tri-fold board that folds flat for storage when play is ended.
Book Pack for ages 3-4 years
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
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25.Toy & book pack/bundle: 4 – 5 years* LEGO® Classic Creative Bricks inspires open-ended building play with an array of colourful bricks and special pieces.
Bumper Stationery Set Make and create with lots of craft essentials all stored in a super handy carry bag. Includes a huge selection of paper and card to encourage children to make and create cards, gift tags, book marks, frames, origami models, pictures and collages. Develops creative skills.
Book Pack for ages 4-5 years
Hopping Happy Hopper & Phlat Ball Hopper – bounce, spring and leap around. For outdoor and indoor use. Phlat Ball is a unique outdoor toy that transforms from a flying disc to a ball when thrown. Its soft plastic, flexible material provides a comfortable grip for active play.
Supermarket Cash Register Teaches the use and value of money. The real calculating function also helps develop Maths skills. Encourages role play.
6-in-1 Games Family games table featuring Bingo, Don't Be Angry, Snakes and Ladders, Line Up 4, Who's Who? Brings the family together and encourages interactive group play.
*Please refer to ‘Checklist for Referral Partners’ on pages 4 & 5 and Delivery and Connection Information’ on pages 32-36
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26. Delivery and connection information White goods – Washing machines, Gas and Electric cookers, Under-counter fridges and Under-counter freezers The family will be advised during the initial needs assessment application call which item has been awarded and an order will be placed for that item while the family is on the call. Delivery can sometimes be made on the next day but this may not be the most suitable day for the family. The family will be asked to select the most convenient date (from three options) to suit them – this is to ensure there are no failed deliveries. On the evening prior to the agreed delivery date, a text message will be sent to the family to advise of a 60 minute time slot for the delivery of the white good. Connection of washing machines will be made at the time of delivery, as long as all the relevant pipework etc. is in place. (Please see Page 5 for full details). If an old washing machine is to be taken away, this will be done once the new machine has been connected up and is in good working order. Connection of the gas and electric cookers will take place on a different day. Within a couple of days of delivery of the gas/electric cooker, the family will be contacted by a engineer to arrange a convenient day/time to carry out the connection. Should the agreed time slot for the delivery and/or connection no longer be convenient, the family will need to call the telephone number in the text message to re-arrange a more suitable re-delivery/connection day and time.
Connection of gas and electric cookers can only be made by a qualified engineer employed on behalf of Save the Children or a third party working on their behalf, to ensure compliance with health and safety regulations; and all relevant warranties remain intact. (Please see Page 4 for full details). Connection will usually take place within two days of delivery being made. Families will receive a text the day before the connection is due to take place advising them of the time slot. Once the cooker has been connected and tested to be working properly, the old cooker will be taken away, if requested All white good items carry a 12 month warranty. 32
26. Delivery and connection information Gas and electric cookers (2 visits required) On the 1st visit, a delivery agent will: unpack and check the appliance for damage position the appliance in the customer’s room of choice or in the space (in the room) allocated for the item, if no existing appliance in situ On the 2nd visit, an engineer will: verify there are no obvious leaks carry out a full assessment of the connection area make sure all existing services (gas & electricity) are in the correct place for the connection If upon assessment, any remedial work is required it will not be possible to carry out the connection. disconnect the old appliance and connect the new cooking appliance to a compliant, existing point to the manufacturers specification (See Page 4 for full details) ensure the customer has the instruction manual and advise the importance of reading this and keeping it in a safe place for future reference test the appliance once connected. demonstrate how the main functions of the appliance work If the appliance is not working correctly this will be reported straight away, the new appliance removed, and a replacement delivered and connected as soon as possible. If the old appliance is working this will be re-connected. Remove the old appliance, if requested, and dispose of it in accordance with legislation.
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26. Delivery and connection information Washing machines (1 visit required) A delivery agent will: unpack and check the appliance for damage position the appliance in the space (in the room) allocated for the item verify there are no obvious leaks carry out a full assessment of the connection area If upon assessment, any remedial work is required (plumbing two waste pipes into one, making alterations to existing plumbing or electrical connections, adapting work surfaces, forcing water taps to turn, connecting to any extended electrical or waste connections, hard wiring any appliances e.g. removing the manufacturers fitted safety plug, connecting to an isolation plate – fixed plate with no plug socket option), it will not be possible to carry out the connection make sure all existing services (water and waste) are in the correct place for the connection disconnect the old appliance and connect the new washing machine to a compliant, existing point, waste and electrical socket, to the manufacturers specification (See Page 4 for full details) ensure the customer has the instruction manual and advise the importance of reading this and keeping it in a safe place for future reference run a test cycle of the appliance once connected, to check for leaks and to confirm all is working correctly demonstrate how the main functions of the appliance work If the appliance is not working correctly this will be reported straight away, the new appliance removed, and a replacement delivered and connected as soon as possible. If the old appliance is working this will be re-connected. Remove the old appliance, if requested, and dispose of it in accordance with legislation.
Under-counter fridges, under-counter freezers and free-standing fridge freezers (1 visit required) A delivery agent will: carry out all of the above with the exception of connection of the appliance, as it is required to be static and to remain un-plugged for a minimum of six hours after delivery to allow internal gases to settle Should an appliance still have food present or not be fully defrosted, it will not be possible to remove it for disposal.
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26. Delivery information Brown Goods – Beds, Mattresses & Bedding, Dining Tables & Chairs, High Chairs, Pushchairs, Oil Heaters, Safety Gates, Toy Packs Orders for all brown goods will be placed after the initial needs assessment application call has been made. All the items/bundles in the order will be delivered on one single delivery day (but may be different items/bundles at different times of the day). Families will receive a text message in advance advising them of the delivery day. Furniture items will be delivered flat packed and will need to be assembled. Should the planned day for the delivery not be convenient, the family can call the number in the text message to arrange a more suitable delivery date. Should the family not be in when delivery is made, a calling card will be left and the family will need to call the telephone number on the card in order to re-arrange a re-delivery day and time. Grant item(s) will be ordered and the goods delivered to the family home within 2 weeks of the successful completion of the initial needs assessment application call.
All item packs/bundles (dining table & chairs, bed, mattress & bedding, children’s bedroom set, toy & book packs) cannot be separated and will be awarded as a pack/bundle. If a family only needs bedding for example, and not the bed and mattress, then the household voucher can be used to purchase this.
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36. Delivery information Book Packs – Age specific Orders for book packs will be placed after the initial needs assessment application call has been made. An age-specific book pack will be made up and posted out to the family. This will be delivered by courier to the family home. If the family is not home on the day of delivery, the courier will leave the pack in a safe place for the family to collect when they arrive home. The courier company will leave a calling card stating where the pack has been left or stating that delivery will be attempted again on the following two days. If neither of the following two days are suitable for the family, they can call the number on the calling card to arrange a re-delivery at another more convenient time. Should the item not be in the safe place as described on the card, the family will need to call the helpline to arrange for another delivery to occur.
Household Vouchers Orders for household vouchers will be placed after the initial needs assessment application call has been made and posted out to the family home by Royal Mail. Household Vouchers are only valid for one month from the date of issue. Unspent vouchers will not be re-issued. Redemption reports are supplied by the retailer to ensure that only those items which have been highlighted as needed and have a positive impact on children have been purchased. Any misuse will result in follow up action.
Faulty Items Save the Children have contractual agreements with reputable retail suppliers. These retail suppliers have full liability for the products delivered and for the connection of the appliance (if applicable). All Eat, Sleep, Learn, Play! families are entitled to full consumer rights for any products received. Should an item be delivered faulty, or become defective within 12 months other than wear and tear, then please contact our freephone helpline on 0808 802 0212.
Please ensure Eat, Sleep, Learn, Play! always has the correct address and phone number details for the family, so that delivery and/or connection can be arranged, and items are only delivered to the named recipient. 36 Registered charity England and Wales (213890) Scotland (SCO39570)
Produced October 2015
