Inspection Guidelines For External Drives

Transcript

Inspection Guidelines for External Drives AUG, 2015 August 2015 ©2015 HGST, Inc. All rights reserved. Drive Condition HGST's warranty does not cover the following : 1. Drives with an indication that they have been altered. 2. Drives with physical damage. 3. Drives which are inappropriately packaged. This package is a guideline for accepting drives for warranty redemption. For further enquiry, please contact your RMA coordinator for advise. “It is advisable to return drives in their original condition” Disclaimer: This information is a general guideline only; the final decision will be made at HGST’s discretion based on the visual and mechanical inspection. 12/7/2016 2 Examples of drives which may not be acceptable Examples of modified drives, drives in poor physical condition or inappropriately packaged : A. B. HGST Label Condition i. Missing, damaged or other tempering on labels such that vital information cannot be read or scanned will be subjected to verification and may not be accepted. Conditional acceptance requires serial number/part number validation, inability to validate may result in non-acceptance. ii. Broken security seal Physical Condition i. Cracks, deep dents, crushed, corner dents or bent rails. ii. Heavy abrasions and deep scratches. iii. Tool marks on sealed edge or locking mechanism and other signs of tampering. iv. Badly bent or broken connector / pins. v. Missing HDD module in G-Tech multi bay Raid units or other parts of the drive. vi. Missing screws, broken or damaged screws or damaged screw holes. vii. Permanent ink writing or markings on the drive. 12/7/2016 3 Examples of drives which may not be acceptable B. Physical Condition viii. Non HGST labels covering HGST vital information such as all bar codes, part number, serial number and other ids, agency markings and warnings. (critical areas) ix. Non HGST labels not easily removed, located in non critical areas may not be accepted. To avoid dispute, all non HGST labels should be removed along with excessive adhesive. x. Foreign material on drive (e.g. corrosion, excessive adhesive, major contamination). xi. Non HGST external drive casing, products which do not match the labels or counterfeit labels. Note : All original accessories (cables, power adapters, etc), with the exception of software and manuals, must be returned along with the external enclosure. Failure to comply may result in your RMA not being accepted. C. Packaging Condition i. All drives should be individually packed with foam padding or at least 2 inches of bubble wrap. If shipping multiple drives, each drive should be individually packed as per above and over-packed in a carton. Use original single pack when possible. ii. Insufficient padding such that drives move within the package/box. Note : For more information on packaging please refer to our website www.hgst.com, or for G-tech products, www.G-technology.com, under Support, Warranty/RMA and scroll down to the section on packaging. 12/7/2016 4 A.i. Labels - Graphical Examples Accept HGST added post manufacturing labels. HGST external drives Touro Mobile Pro Touro S Touro Desk Pro Touro Desk Reno Base Desktop 12/7/2016 5 A.i. Labels - Graphical Examples Accept HGST added post manufacturing labels. G – Tech G Drive G Drive G drive mini G Drive 12/7/2016 6 A.i. Labels - Graphical Examples Accept HGST added post manufacturing labels. G Raid G Raid mini G Raid G Raid - Thunderbolt 12/7/2016 7 A.i. Labels - Graphical Examples Accept HGST added post manufacturing labels. G Speed / G Safe 12/7/2016 8 A.i. Labels - Graphical Examples Accept Damaged label due to normal wear and tear will be subject to further review and may not be accepted. Label faded and information not readable Torn label but information readable Torn label but information readable Barcode faded but can be scanned Torn label Torn label 12/7/2016 9 A.i. Labels - Graphical Examples Conditional Accept Subject to serial number/part number validation. Label not fully adhered to casing Product label partially lifted 12/7/2016 10 A.i. Labels - Graphical Examples Conditional Accept Subject to serial number/part number validation. For extra labels, ease of removal will determine acceptance. Missing labels Missing Serial number Damaged labels not due to normal ware and tear Re-located Name Plate Label Non HGST label difficult to remove. 12/7/2016 11 A.ii. Label - Graphical Examples Not Acceptable Damaged Seal Missing or damaged seal Security seal broken 12/7/2016 12 B.i. Physical Condition - Graphical Examples Not Acceptable Dents and bent rails Cover dents Top cover dents Bent Rail 12/7/2016 13 B.ii. Physical Condition - Graphical Examples Accept Scratches due to normal wear and tear 12/7/2016 14 B.ii. Physical Condition - Graphical Examples Accept Scratches due to normal wear and tear Light scratch on plastic Linear heavy scratch on the bottom side 12/7/2016 15 B.ii. Physical Condition - Graphical Examples Not Acceptable Heavy abrasions Heavy abrasions and deep scratches. Not normal wear and tear. Cracked case Heavy abrasions Deep scratches penetrated coating on metallic case. Deep scratches penetrated surface texture of plastic case. 12/7/2016 16 B.iii. Physical Condition - Graphical Examples Not Acceptable Signs of tampering or damage not normal ware and tear Tampered casing Tool marks Casing Open 12/7/2016 17 B.iv. Physical Condition – Graphical Examples Not Acceptable Damaged USB connector Connector Damaged Damaged FW800 connector Missing connector 12/7/2016 18 B.v. Physical Condition – Graphical Examples Not Acceptable G-Safe : Missing drive modules Missing parts Purposeful removal of parts 12/7/2016 19 B.vi. Physical Condition – Graphical Examples Not Acceptable Missing screws, broken or damaged screws or damaged screw holes Missing screws & security seal 12/7/2016 20 B.vii. viii. ix. x. Physical Condition – Graphical Examples Not Acceptable Permanent markings / Non HGST labels / Foreign material Non HGST label covering vital information Permanent makings Foreign Material – Excessive adhesive Foreign Material – Connector Corrosion 12/7/2016 21 C.i. Packaging Condition - Graphical Examples Accept Acceptable packaging Foam rubber clock packaging Individual box packaging Original packaging Original packaging 12/7/2016 22 C.i. Packaging Condition - Graphical Examples Accept Acceptable packaging Clamshell packaging Clamshell with RSVP clock packaging Foam rubber clock packaging 12/7/2016 23 C.ii. Packaging Condition - Graphical Examples Not Acceptable No cushion Inappropriate packaging – no proper cushion Envelopes - No proper cushion Styrofoam peanuts - No proper cushion No proper cushion 12/7/2016 24 C.ii. Packaging Condition - Graphical Examples Not Acceptable Inappropriate packaging Drives not individually packed - No proper cushion 12/7/2016 25 Helping the World Harness the Power of Data with Smarter Storage Solutions. ©2015 HGST, Inc. All rights reserved.