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Installing Aliasstudio

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Autodesk AliasStudio 2009 Installing AliasStudio March 2008 © 2008 Autodesk, Inc. All Rights Reserved. Except as otherwise permitted by Autodesk, Inc., this publication, or parts thereof, may not be reproduced in any form, by any method, for any purpose. Certain materials included in this publication are reprinted with the permission of the copyright holder. Trademarks The following are registered trademarks or trademarks of Autodesk, Inc., in the USA and other countries: 3DEC (design/logo), 3December, 3December.com, 3ds Max, ActiveShapes, Actrix, ADI, Alias, Alias (swirl design/logo), AliasStudio, Alias|Wavefront (design/logo), ATC, AUGI, AutoCAD, AutoCAD Learning Assistance, AutoCAD LT, AutoCAD Simulator, AutoCAD SQL Extension, AutoCAD SQL Interface, Autodesk, Autodesk Envision, Autodesk Insight, Autodesk Intent, Autodesk Inventor, Autodesk Map, Autodesk MapGuide, Autodesk Streamline, AutoLISP, AutoSnap, AutoSketch, AutoTrack, Backdraft, Built with ObjectARX (logo), Burn, Buzzsaw, CAiCE, Can You Imagine, Character Studio, Cinestream, Civil 3D, Cleaner, Cleaner Central, ClearScale, Colour Warper, Combustion, Communication Specification, Constructware, Content Explorer, Create>what's>Next> (design/logo), Dancing Baby (image), DesignCenter, Design Doctor, Designer's Toolkit, DesignKids, DesignProf, DesignServer, DesignStudio, Design|Studio (design/logo), Design Your World, Design Your World (design/logo), DWF, DWG, DWG (logo), DWG TrueConvert, DWG TrueView, DXF, EditDV, Education by Design, Exposure, Extending the Design Team, FBX, Filmbox, FMDesktop, Freewheel, GDX Driver, Gmax, Heads-up Design, Heidi, HOOPS, HumanIK, i-drop, iMOUT, Incinerator, IntroDV, Inventor, Inventor LT, Kaydara, Kaydara (design/logo), LocationLogic, Lustre, Maya, Mechanical Desktop, MotionBuilder, Mudbox, NavisWorks, ObjectARX, ObjectDBX, Open Reality, Opticore, Opticore Opus, PolarSnap, PortfolioWall, Powered with Autodesk Technology, Productstream, ProjectPoint, ProMaterials, Reactor, RealDWG, Real-time Roto, Recognize, Render Queue, Reveal, Revit, Showcase, ShowMotion, SketchBook, SteeringWheels, StudioTools, Topobase, Toxik, ViewCube, Visual, Visual Bridge, Visual Construction, Visual Drainage, Visual Hydro, Visual Landscape, Visual Roads, Visual Survey, Visual Syllabus, Visual Toolbox, Visual Tugboat, Visual LISP, Voice Reality, Volo, Wiretap, and WiretapCentral The following are registered trademarks or trademarks of Autodesk Canada Co. in the USA and/or Canada and other countries: Backburner, Discreet, Fire, Flame, Flint, Frost, Inferno, Multi-Master Editing, River, Smoke, Sparks, Stone, and Wire All other brand names, product names or trademarks belong to their respective holders. Disclaimer THIS PUBLICATION AND THE INFORMATION CONTAINED HEREIN IS MADE AVAILABLE BY AUTODESK, INC. "AS IS." AUTODESK, INC. DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE REGARDING THESE MATERIALS. Published by: Autodesk, Inc. 111 Mclnnis Parkway San Rafael, CA 94903, USA Contents Installing AliasStudio . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1 System requirements . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 2 Installing procedures . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 3 Licensing Windows . . . . . . . . . . . . . . . . . . . . . . . . 19 Chapter 4 Starting AliasStudio . . . . . . . . . . . . . . . . . . . . . . . . 29 Chapter 5 Modifying the AliasStudio installation . . . . . . . . . . . . . . 33 Chapter 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 iii iv Installing AliasStudio Introduction How to install AliasStudio. ■ DesignStudio ■ Studio ■ AutoStudio ■ SurfaceStudio How to install: ■ StudioViewer How to install: ■ Drivers for Hardware Lock Installation procedures for Windows To install AliasStudio you must: 1 Prepare your system and verify that it is qualified to run AliasStudio (System requirements for AliasStudio on page 5). 2 Install AliasStudio and the AliasStudio online documentation and Courseware (Installing online help and other documentation). 3 Install a license to run AliasStudio if you are installing new or additional licenses (Licensing Windows on page 19). 4 Start AliasStudio (Running AliasStudio on page 29). 1 5 After you install AliasStudio, you can easily modify the installation (Adding or removing AliasStudio components on page 33). 6 If you experience any problems, Troubleshooting on page 37. Installation types Before you begin installing AliasStudio, you must decide which type of installation you will use. Local installation In a local installation, the AliasStudio software and a license are on a local computer. A single user at this machine can run AliasStudio. ■ One computer ■ install software (Installing procedures on page 11) ■ install license, if required (Licensing Windows on page 19) In this type of installation a node-locked license is used. It enables you to run AliasStudio on one particular computer. This computer must have an Ethernet ID or hardware lock. License server installation In a license server installation, the AliasStudio software is installed on multiple client computers and the licenses and the application server software are installed on a server. 2 | Part 1 Installing AliasStudio ■ ■ One Server ■ install AliasStudio utilities (recommended as these tools have been updated). ■ install AliasStudio licenses, if required (Licensing Windows on page 19). Many users ■ install AliasStudio software (see Installing procedures on page 11) For this installation a floating license is used. It allows anyone on the network to use the licensed software, on as many machines as you have purchased licenses for. For example, if you install five licenses on your server, up to five machines on the network can run the licensed software at any one time. You choose one machine on your network to act as the server for these licenses. This server machine needs either an Ethernet ID or a hardware lock. All other machines must be able to connect to and receive their license from this server. |3 4 System requirements 1 Verify if your computer is qualified to run AliasStudio. Determining your system’s configuration To determine your system configuration 1 Choose Start > Run, type winmsd, and press Enter. to open the System Information window. 2 Click on the System Summary to view information about the version and memory. 3 Click on Components and then Display to view information about the monitor. 4 Click on Storage and then Drives and SCSI to view information on the drive or disk space available. System requirements for AliasStudio Autodesk certifies certain system configurations from leading manufacturers of Windows workstations. Not all hardware configurations are qualified at this time. For more information, please refer to the Qualification Hardware Charts for Autodesk products, at http://www.autodesk.com/qual-charts. The system requirements for running AliasStudio are: ■ TCP network connection. ■ Windows XP Professional with SP2 or Windows XP Professional x64 Edition with SP2 ■ Pentium IV processor, at least 1.5 GHz ■ 1GB of hard drive space 5 ■ 1GB Memory (2GB or more highly recommended) ■ A DVD drive on this machine or a shared DVD drive accessed via a networked mapped drive. ■ ATI FireGL or Nvidia Quadro FX graphics card with 128MB video memory (256MB or greater video memory highly recommended). A list of supported graphics cards is available at http://www.autodesk.com/qual-charts. ■ Graphics card driver. Refer to the latest qualification chart, at http://www.autodesk.com/qual-charts. Driver software is available from the manufacturer’s Web site. ■ A three-button mouse (with no custom button assignments) and mouse driver software. ■ Quicktime player to create and view QTVR files. The QuickTime player software is available at http://www.quicktime.com ■ Driver software for optional hardware such as Wacom tablets. ■ To license AliasStudio, you need the following: ■ node-locked licenses: an Ethernet card with a valid MAC address on each machine. ■ floating licenses: an Ethernet card with a valid MAC address on the license server. ■ Optionally, a hardware lock (dongle). ■ See Installation types on page 2 ■ Improved online documentation This version of AliasStudio online documentation requires a recent browser. Version 4 or later of Internet Explorer or version 7 or greater of Netscape or a current version of Mozilla is required. ■ To install the English documentation, ensure that documentation is installed as part of the default product installation from the DVD. To install the Japanese or Simplified Chinese documentation (not available on all installation DVDs), use the documentation installer or unzip the files into a location where you want the help system to be accessed. Use the pathname (without the terminal slash) to link the documentation to AliasStudio by putting this information in Preferences > General preferences under the System tab. The pathname must be prefixed by file:/// for example, file:///C:/Program Files/Autodesk /AliasStudio2009/Help IE Settings for Windows XP SP2 6 | Chapter 1 System requirements To run the new AliasStudio help system, computers that have been updated with XP Service Pack 2 need to have some settings changed. Changes to default security settings are made when an upgrade to Windows XP Service Pack 2 is performed. These changes can result in unexpected popup messages requiring you to explicitly allow the help system to be viewed. When you first open the online help system, you’ll get the following message: ■ To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. You can then click for the option to Allow Blocked Content. If this is done, you’ll receive a Security Warning that says: Allowing active content such as script and ActiveX controls can be useful, but active content might also harm your computer. Are you sure you want to let this file run active content? To allow this content to run without getting blocked, please follow the following steps: 1 Open Internet Explorer 2 Go to Tools > Internet Options > Advanced Tab 3 Scroll down to the section labeled Security 4 Check the box labeled “Allow active content to run in files on My Computer” 5 Click “OK” and then close the Internet Options window. ■ Install the Flash plug-in to view animated tutorial sequences in your browser. Free plug-ins are available from http://www.flash.com. ■ installing Adobe Acrobat version 6.0 or higher is required to view the PDFs. A free copy of this application can be downloaded from http://www.acrobat.com System requirements for StudioViewer Autodesk certifies certain system configurations from leading manufacturers of Windows workstations and graphics card vendors. Not all hardware configurations are qualified at this time. For more detailed hardware requirements and qualified configurations, please refer to the Qualification Hardware Charts for Alias products at http://www.autodesk.com/qual-charts. The minimum system requirements for running StudioViewer are: ■ TCP network connection. |7 ■ Windows XP Professional with SP2 or Windows XP Professional x64 Edition with SP2 ■ Pentium III or 4 processor, at least 500 MHz ■ 1GB of hard drive space ■ 1GB Memory (2GB or more highly recommended) ■ A CD-ROM drive on this machine or a shared CD-ROM drive accessed via a networked mapped drive. ■ ATI FireGL or Nvidia Quadro FX graphics card with 128MB video memory (256MB or greater video memory highly recommended). A list of supported graphics cards is available at http://www.autodesk.com/qual-charts . Setting system hardware properties The performance of AliasStudio in displaying graphics depends on the quality of your graphics card and on the option settings in the Display Properties window of your graphics card. To learn the option settings for graphics cards that are certified for use with AliasStudio, see the latest qualification chart, at http://www.autodesk.com/qual-charts. If your graphics card is not certified, perform the following steps. Some of these steps offer only general guidelines because each manufacturer has a unique set of display options. To set up your graphics card 1 Right-mouse click a blank part of your Windows desktop and choose Properties from the pop-up menu. This displays the Display Properties window, also available through the Control Panel. 2 Click the Settings tab. 3 From the Color Palette pull-down menu, choose True Color. This specifies 24 bits of color for best color quality in displayed images. 4 Drag the Desktop Area slider to the best display resolution supported by your hardware. 5 When the driver software for your graphics card was installed, a tab named for the card was likely created in the Display Properties window. The tab has performance options that vary with the kind of card. Here are some general suggestions for setting performance options: In the Display Properties window, click the tab named for your graphics card, if there is one. 8 | Chapter 1 System requirements AliasStudio works with four-bit or greater overlay planes, whether they are single-buffered or double-buffered. 6 Click Apply, then OK. 7 Some graphics cards have a AliasStudio OpenGL preset. Check the qualification charts at http://www.autodesk.com/qual-charts for information regarding setting up your video card. To set up your mouse and keyboard The mouse buttons should be set as follows: 1 left mouse button: click 2 middle mouse button: middle mouse button 3 right button: contextual menu/right mouse button To check or set the mouse buttons, go to the Windows Start menu and choose Settings > Control Panel > Mouse. Use standard mouse driver option settings. Do not, for example, set the middle mouse button to work as a double-click of the left button. Some vendors offer Windows enhancement software that lets you use your mouse to activate windows and panels in the same way as in UNIX operating systems. For example, you can download an XMouse productivity tool from microsoft.com to simulate UNIX mouse-window activation. However, we have not tested such software for use with AliasStudio for Windows. A wheel mouse (such as Microsoft Intellimouse) should operate as a 3-button mouse. If not, re-configure it in your Windows Control Panel (choose Start > Settings > Control Panel > Mouse). You do not need to install a new driver. |9 10 Installing procedures 2 Learn how to install the AliasStudio software, online documentation, and courseware. Before you begin: checklist You must run the installer on each computer where you want to run the software. If you’re going to use a computer to serve licenses, you must install the License utilities on that computer. Issue Required action Your computer system must meet specific hardware and software requirements for you to successfully install and run AliasStudio. Autodesk does not support hardware and software configurations that do not meet these requirements. Review the requirements section in this chapter (System requirements on page 5). The most up-to-date information on specific hardware system qualifications for your computer can be found on the Autodesk Web site: http://www.autodesk.com/qual-charts You must have administrator privileges to install AliasStudio. (You do not need to be an administrator to launch AliasStudio after it has been installed.) If you do not have administrator privileges on your computer, you need to contact your system administrator. To avoid any conflicts when installing AliasStudio, we recommend that you close all other programs and disable virus detection software before launching the installer. Before installing:Close all programs.Disable any virus detection software. 11 Issue Required action Having multiple versions of AliasStudio installed on a machine and adding each version’s path to the user’s environment PATH variable may cause version conflicts. Only add the path currently needed for the version of AliasStudio that is being run. Under most circumstances AliasStudio performs correctly if the path is not set. Installing AliasStudio software The AliasStudio DVD has an installation program that guides you through installation. ■ Your user account needs administrator privileges, or you need to log on as administrator. ■ Install AliasStudio on each computer where you want to run it. ■ You can install from a local DVD drive or from a shared DVD drive accessed via a network mapped drive. ■ If you are upgrading from an older version, the installation proceeds as normal. The older version is kept, and you are able to use it along with the newer version. If you added a shortcut icon in the prior installation, it remains. To install AliasStudio on Windows 1 There are three methods of installation: ■ If you are installing directly from the DVD drive, load the DVD into your computer. The Autorun program starts and an autorun window appears. (If it doesn’t, browse the DVD and double-click the Autorun.exe icon.) The AliasStudio Installation window appears, giving you a choice of products and actions. ■ If you have copied the DVD onto your hard drive, you can install AliasStudio from there. Open the directory and double-click the Autorun.exe icon. ■ If you plan to install and run AliasStudio on a server for clients machines to access the software, please see AliasStudio "Application Server" Install. 2 Click Install . The splash screen offers you five choices: ■ Install ■ Install StudioViewer ■ Install Driver for hardware lock 12 | Chapter 2 Installing procedures ■ Browse CD ■ Exit the installer. NOTE Software drivers for hardware locks (dongles) are not installed by default for node-locked dongle machines or license server dongle machines. The initial installation window provides a button to install a Sentinel licensing dongle driver for hardware locks. If selected, the Macrovision FLEXid Driver Installation prompt appears on your desktop. Select Install and restart your computer once completed. 3 Click Install . The Autodesk Product Configuration Wizard opens. Read through the License Agreement to the bottom (you’ll need to use the scroll bar), and then click I agree to the terms and conditions to continue installing the software. Choose I do not agree to the terms and conditions if you do not want to proceed. NOTE If this version of is already installed, the InstallShield Wizard Setup Maintenance window appears. To re-install (or “repair”) , see Modifying the AliasStudio installation on page 33. 4 Click Next to continue. You are prompted to choose the options to be installed. Choose all of them, unless you have already installed the current version of DirectConnect with another product: ■ AliasStudio ■ DirectConnect ■ AliasStudio Documentation Click Next. 5 You see a welcome screen for the installer. Click Next. 6 You are prompted to choose the destination where the software will be installed. 7 Choose a location: ■ To install AliasStudio to the default location (C:\Program Files\Autodesk\AliasStudio2008\), click Next. ■ To install AliasStudio to another location, click Change. ■ The Change Current Destination Folder window appears. ■ Navigate to the drive and folder you want to install the software in. ■ When you have a directory name, click OK. | 13 8 The Setup Type window appears. ■ Choose the type of installation setup you want and then click Next: ■ Complete – Installs AliasStudio with its online help. ■ Custom – Lets you choose which components to install. If you are installing the license server tools software for a floating license server, choose the Custom > Licensing option so you can select the licensing software options. ■ If you clicked Custom, the Select Components window appears. Click the + sign to the left of AliasStudio to see the components. Some components also have + signs, indicating there are further choices that can be made. Each component has a pull-down menu on the icon associated with it, that enables you to choose: ■ This feature will be installed on local hard drive ■ This feature, and all subfeatures, will be installed on local hard drive ■ This feature will be installed when required ■ This feature will not be available. ■ To install... Choose components The basic AliasStudio software click Base AliasStudio renderers click Renderers Utilities to license AliasStudio software and setup floating license servers. click License utilities Open Digital Studio click ODS NOTE To install only renderers, click only Renderers and License utilities. NOTE Software drivers for hardware locks (dongles) are not installed by default for node-locked dongle machines or license server dongle machines. The initial AliasStudio installation window provides a button to install drivers for hardware locks. If selected, the Macrovision FLEXid Driver Installation prompt appears on your desktop. Select Install and restart your computer once completed. 9 After you have chosen AliasStudio components, click Next. 14 | Chapter 2 Installing procedures 10 Click Next in the window that follows it, as well. Selecting the Add to System Path check box in this dialog ensures that the AliasStudio 2009 Program Folder is added to the System Path, enabling AliasStudio 2009 commands to be invoked from the command prompt. 11 Click Install in the InstallShield Wizard window to begin the installation process. 12 The Installing AliasStudio 2009 window appears. This window displays the progress of the installation. Do not click Cancel. Due to the size of the software, the installation may take a few minutes. 13 When the installation is finished, the InstallShield Wizard Completed window appears. Click Finish, You’ll ; then be prompted to install the AliasStudio Documentation. Click Next . Then click Installfrom the DemoShield window, to install the online doumentation system. When the InstallShield Wizard Completed window appears, click Finish 14 If all elements (the application, DirectConnect, and documentation) have been installed, click Done. 15 After exiting the AliasStudio 2008 installer, copy the CourseWare directory if you or someone else using the software will be learning the application by using the tutorials. See the Installing online help and other documentation on page 15section later in this book for detailed instructions. NOTE It is not usually necessary to restart your computer after installing AliasStudio. If it is, the installation window will tell you so. Installing a new version of DirectConnect may require you to restart. Congratulations! You have now installed AliasStudio. But before you can run it, you must install a license. See Licensing Windows on page 19 in this book. Installing StudioViewer You can install StudioViewer from the AliasStudio DVD . StudioViewer's installation program guides you through installation. Installing online help and other documentation When you install AliasStudio, the online documentation is installed if you have chosen a complete installation or have selected documentation to be installed in a custom installation. | 15 To install the documentation 1 Place the AliasStudio DVD into your DVD drive. 2 Wait a few seconds for the AliasStudio Installer page to appear. If the Installer page does not automatically open, double-click autorun.exe on your DVD drive to launch the application. 3 Click Install AliasStudio. 4 Read the terms and conditions, and if you agree, click I agree to the terms and conditions, and then click Next. 5 Choose AliasStudio Documentation from the list of components to be installed. By default, the documentation is installed in the /Help folder under your AliasStudio installation folder, if AliasStudio has already been installed. (The default location is C:\ProgramFiles\Autodesk\AliasStudio2009\Help) If AliasStudio has not been installed, the documentation will be placed under your home folder, typically C:\Documents and Settings\\Help. 6 To choose a different folder, click the Change button to open the Select writable destination window. You must have permissions to write to the folder you choose. It can be a folder on a local machine or a networked machine. 7 Browse for the folder that you want, and click OK. 8 Click Next on the Select destination for AliasStudio Documentation 2009 page. The Installing AliasStudio Documentation 2009 page appears, and installation begins. The whole process takes a few minutes. A progress bar is displayed while the files are copied. The material copied includes: ■ HTML online help files. ■ Viewlets (movies that illustrate some aspects of the tutorials). ■ PDF files (for printing). After installation is completed, click Done. 9 Remove the DVD from your DVD drive. 10 If you are installing an addtional language pack of documentation, in AliasStudio, choose Preferences > General Preferences. 11 Open the System section and in the Help Location field type (or browse to) the path or URL of the Help folder. 16 | Chapter 2 Installing procedures 12 Restart AliasStudio to activate the new preferences. NOTE Not installed, but available on the DVD for copying into your user_data directory, is the CourseWare directory. CourseWare files (wire files, and other support files), are required to complete the Learning AliasStudio and Technical Surfacing tutorials. To install Help on a web server Install the documentation into an appropriate directory on a web server. Then set the Help location option in General preferences to point to the http: location. 1 In AliasStudio, choose Preferences > General Preferences. 2 Open the System section and in the Help Location field type the path to the online Help folder on your web server. For example: http://www.companyinternal.com/AliasStudioHelp. 3 Restart AliasStudio to activate the new preferences. Alternatively, you can use an environnment variable if you are deploying a number of machines. For more information, see the Environment Variables documentation. To install the tutorial courseware The CourseWare files (Alias wire files and other support files) are not installed automatically when you install documentation from the AliasStudio DVD. These files are required to complete the Learning AliasStudio and Technical Surfacing tutorials. 1 Place the AliasStudio DVD in your DVD drive and find the CourseWare folder. 2 Copy the CourseWare folder from its location on your hard drive or DVD drive into your user_data folder (usually C:\Documents and Settings\\My Documents\StudioTools\user_data). To print a copy of the documentation Printable PDF files are included in the installed Help directory in the PDFs folder. Software to view the PDF and movie files The PDF and movie files (Flash Viewlets) require reader software to view them. Adobe's Acrobat Reader and FlashPlayer software are probably already installed on your computer. To download the latest version of Acrobat Reader, visit the following page: http://www.acrobat.com | 17 To download the latest version of a Flash plug-in for your browser, visithttp://www.flash.com and choose Get Flash Player from the Downloads tab. IE Settings for Windows XP SP2 To run the AliasStudio help system, computers that have been updated with Windows XP Service Pack 2 need to have some settings changed. Changes to default security settings are made when an upgrade to Windows XP Service Pack 2 is performed. These changes can result in unexpected popup messages requiring you to explicitly allow the help system to be viewed. When you first open the online help system, you'll get the following message: To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. You can then click for the option to Allow Blocked Content. If this is done, you'll receive a Security Warning that says: Allowing active content such as script and ActiveX controls can be useful, but active content might also harm your computer. Are you sure you want to let this file run active content? To allow this content to run without getting blocked, please follow the following steps: 1 Open Internet Explorer. 2 Go to Tools >Internet Options >Advanced Tab. 3 Scroll down to the section labeled Security. 4 Check the box labeled Allow active content to run in files on My Computer. 5 Click OK and then close the Internet Options window. 18 | Chapter 2 Installing procedures Licensing Windows 3 Learn how to receive and install a license. If you are a new customer ... If you are a new customer and you have a serial number, go to: ■ Activating the software from a serial number on page 21 This topic applies for both node-locked and floating licenses. If you have a license... If you already have a license for your AliasStudio software, go to: ■ Activating the software from a license on page 23 This topic applies for both node-locked and floating licenses. To set up your floating license server... For a Windows license server with the AliasStudio software installed, activate the software on the server using the topics mentioned above. If you do not plan to install and run the AliasStudio software on the server machine, go to: ■ Setting up floating servers without installing the software on page 25 Introduction What licensing does... A license is a coded record of your software purchase. The license resides in a license file on your machine. 19 When you need a license You must go through the process of obtaining and installing a license if: ■ You are installing AliasStudio for the first time ■ You are upgrading AliasStudio from an older version ■ You are relocating AliasStudio to a different computer. Some definitions Serial Number A record of what you purchased from Autodesk, required for obtaining a license through Online Product Activation. Here is a sample of what a serial number might look like: 342-52134876 If you did not receive a serial number when you purchased the product, contact your local Autodesk sales office or your reseller. Hardware ID (Host ID) An alphanumeric code that identifies the machine that is authorized to run the software, required for Online Product Activation. This number can be an ethernet ID (also known as a MAC Address) or a hardware key (dongle). The Product Configuration wizard will, in most cases, identify your MAC Address. Or, you can get your Hardware ID by choosing Licensing Utility Tasks from the Product Configuration Wizard, and selecting Show OPA Hardware Identifiers on this computer. NOTE If you are looking for the Hardware ID for a laptop, contact your local system administrator, as the number that will be displayed by the Product Configuration wizard will not be correct. Product Registration & Activation An automated activation process where you submit an online form with your serial number and hardware ID, and a license is automatically generated and sent back. Product Configuration Wizard A tool that uses Online Product Activation to allow you to request and install your license easily. Node-locked license A license for a single computer. It lets you run AliasStudio only on the computer where the license is installed. (Or, in the case of hardware locks, on the computer where the hardware lock is attached.) Nodelocked licenses look similar to the following sample: FEATURE Studio sgiawd 2008 09-may-2007 \ uncounted 7CD390F11000\ HOSTID=123456789012 20 | Chapter 3 Licensing Windows Floating license A license to be shared by various computers on a network. The Autodesk AliasStudio software is installed on many computers, each with a license file that accesses the floating licenses installed on a server. Floating licenses require client and server setup. Also called a site license. Floating licenses look similar to the following sample: SERVER pc-server 123456789012 7111 VENDOR sgiawd FEATURE Studiof sgiawd 2008 10-may-2007 1 FC29A6FBF000 License file A file with encrypted data that enables Autodesk AliasStudio to run on your machine. A license is required to run the software. Client In floating license configurations, the machine that requests a license from the license server Server In floating license configurations, the machine that provides licenses as requested by users on client machines. Activating the software from a serial number Use these instructions if: You only have a serial number and... ■ You are a new customer installing AliasStudio for the first time. ■ You are relocating AliasStudio to a different computer. ■ You are setting up a floating license server on a Windows machine where you want the software installed on the server machine. Do not use these instructions if: ■ You already have a license. Go to Activating the software from a license on page 23. ■ You are setting up a floating license server and do not want the Autodesk software installed on it, or you want to set up a floating license server using operating systems other than Windows. Go to Setting up floating servers without installing the software on page 25 After you install your copy of the AliasStudio software, you need to obtain a license to activate the software. The easiest and fastest way to get a license is to use the Internet. | 21 What if my machine can’t browse outside to the Internet? If no computer in your organization has access to the Internet, follow the Product Configuration Wizard until (fax phone email) is requested; you will need to request your license by email. If you can access the Internet from some machine in your organization (but not the machine you’re licensing): 1 On the computer that is being licensed, follow the Product Configuration Wizard until you are asked how you want the data sent to you. Request the one of the phone, fax, and email options. You will be provided with all the data you need to license the computer (hardware ID, serial number, and so on). Record or print this data. 2 On another computer that is connected to the Internet, go to RegisterOnce: https://registeronce.autodesk.com/ 3 Enter the serial number, hardware ID, and other information you recorded for the computer you want to obtain a license for. Once the license is returned, install it on the computer you want to license. Where is my serial number? New customers will receive a serial number in one of the following ways: ■ emailed or otherwise sent directly from the reseller where you obtained your copy of the software ■ emailed directly from Autodesk. ■ on the outside of your software package (available from selected resellers) What do serial numbers look like? Here is a sample of what a serial number might look like: 123-12345678 What if I don’t have a serial number? If you did not receive a serial number, contact your local Autodesk sales office or your reseller to obtain one. The following instructions tell you how to use your serial number and hardware ID to obtain license data from Autodesk. The instructions then tell you how to use the license data to create a license file that can be used to run the software. 22 | Chapter 3 Licensing Windows Activate your software 1 Install AliasStudio, if you haven’t already. 2 From the Start menu, choose Programs > Autodesk > AliasStudio > Licensing. 3 The Product Configuration Wizard opens, and guides you through the process of activating your serial number or installing your license. What if I closed the licensing program? If you closed the Product Configuration Wizard while you were working on the Internet in the previous step, go to the Windows Start menu and select Programs > Autodesk > AliasStudio > Licensing. Select I have a license that I need to install from the list of entries and proceed to install your license. Next steps (if the licensing is successful) ■ If you are a node-locked (single machine) user, your software is now activated and ready to use. From the Start menu, choose Programs > Autodesk > AliasStudio > AliasStudio . ■ If you are setting up a floating server and a network of clients, go to the following topic:Setting up floating servers without installing the software on page 25 If the licensing is not successful If the license installation is not successful, the Product Configuration window reports "Installation Incomplete." 1 Click the Show Installation Log button to read a log to find out what went wrong. 2 Go to Licensing troubleshooting on page 45 in the Troubleshooting section for more details on what to look for. Activating the software from a license Use these instructions if: ■ You have already obtained a node-locked license from Autodesk and need to install it to activate your software. ■ You already have a floating license, you are setting up a license server on a Windows XP machine, and you want the Autodesk AliasStudio software installed on the same machine. | 23 Do not use these instructions if: ■ You have a serial number but have not yet received a license. Go to Activating the software from a serial number on page 21. ■ You are setting up a floating license server and do not want the software installed on the license server machine, or you want to set up a floating license server on a machine not running Windows XP. Go to Setting up floating servers without installing the software on page 25 If you have obtained license data from Autodesk, you can use the Product Configuration Wizard to automatically create the license file that is required to use the software. A license file is created from the license data provided to you by Autodesk. This data may have been provided to you in an email, a license file, a fax or even read to you over the phone. License files typically have the following names and locations: ■ For node-locked (single) licenses, C:\FlexLM\aw.dat ■ For floating licenses, C:\FlexLM\aw_servername.dat (where servername is the name of the license server. What do licenses look like? Node locked licenses look similar to the following sample: FEATURE Studio sgiawd 2008 09-may-2007 uncounted 7CD390F11000 HOSTID=123456789012 Floating licenses look similar to the following sample: SERVER pc-server 123456789012 7111 VENDOR sgiawd FEATURE Studiof sgiawd 2008 10-may-2007\ 1 FC29A6FBF000 Install a license 1 From the Windows Start menu, select Programs > Autodesk > Autodesk AliasStudio > Licensing. 2 The Product Configuration Wizard window opens. Select I have a license that I need to install and follow the instructions. 24 | Chapter 3 Licensing Windows Next steps (if the licensing is successful) ■ If you are a node-locked (single machine) user, your software is now activated and you can use it. From the Start menu, choose Programs > Alias > AliasStudio > AliasStudio . ■ If you are setting up a floating server and a network of clients, go to the topicSetting up floating servers without installing the software on page 25 If the licensing is not successful If the license installation is not successful, the Product Configuration Wizard window reports "Installation Incomplete." 1 Click the Show Installation Log button to read a log to find out what went wrong. 2 Go to Licensing troubleshooting on page 45 in the Troubleshooting section for more details on what to look for. Setting up floating servers without installing the software Use these instructions if: ■ You are setting up a floating license server and do not want to run the AliasStudio software on it. ■ You want to set up a floating license server running on operating systems other than Windows. Do not use these instructions if: ■ You have a node-locked (single) license. ■ You intend to use a Windows machine as a floating license server. In this case, you must install the Autodesk AliasStudio software. Go to Activating the software from a serial number on page 21 or Activating the software from a license on page 23. ■ You intend to use a Windows machine as a floating license server and as a working machine. Go to Activating the software from a serial number on page 21 or Activating the software from a license on page 23. In some cases, you may want to set up a floating license server on platforms other than Windows. Or, you may want to set up a dedicated license server on Windows machines without installing the Autodesk AliasStudio software. | 25 In these cases, you cannot use the Product Configuration Wizard for license installation. If you are setting up a server on a platform other than Windows, you must download the appropriate license tool software from the Autodesk website. To set up the license software 1 Go to http://www.autodesk.com/licensetools (You may have to register for this free service.) 2 From the Web site, open the installation instructions for the server machine’s operating system. From these instructions, find out how to locate the hardware ID for the server machine. Copy or write down this hardware ID. 3 Download and install the license tool software on the server machine, if required. 4 Submit your license request at http://www.autodesk.com/opa/. To submit your license request, you need to provide the serial number for the floating license you purchased, along with the hardware ID for the machine that will be the floating server. 5 Follow the installation instructions you downloaded to set up and configure the server and its clients. If you do not have Internet access: If you do not have Internet access, you need to phone in with the hardware ID for your server machine. Contact your Alias representative for details. Set up the client computers Client computers must have AliasStudio installed and must have a client license file that points to the license server. These steps aren’t necessary for the server... You can already run AliasStudio locally on the license server computer using its existing aw_servername.dat file, so you don’t need to do the following steps for the server. To set up the client computer: 1 Install AliasStudio on every client computer you are going to set up. 2 On the server machine, make a copy of its server license file, located at C:/FLEXLM/aw_servername.dat. Place the copy at another location (for example, your desktop) and rename it aw_clientname.dat. 26 | Chapter 3 Licensing Windows Notes Only the original file, aw_servername.dat, should remain in the server’s FLEXLM folder. Make sure that Hide known File Extensions is not checked as one of your View options for this folder, or the file may be called aw_clientname.dat.txt but you will only see it as aw_clientname.dat. aw_clientname.dat.txt will not work as a license file. (You will have to rename it to aw_clientname.dat.) 3 Edit the file you copied in a text editor (for example, Notepad). 4 Keep the lines beginning with “SERVER” and “VENDOR”. 5 Remove all the rest of the lines in the file. 6 Add a line reading, “USE_SERVER”. Example .. The original file might look like the following: SERVER PC-GAIA 123456789012 7111 VENDOR sgiawd FEATURE Studiof SGIAWD 2008 3-may-2007\ 4 000000000000 The edited file should look like the following: SERVER PC-GAIA 123456789012 7111 VENDOR sgiawd USE_SERVER 1 Save the aw_clientname.dat file and copy it to the C:\FLEXLM folder on all client machines. Rename the file on each client to reflect the client’s machine name (but leave the contents of the file the same on all client machines). 2 Verify that you can launch the software on each client machine by selecting Start > Programs > Autodesk > AliasStudio 2009. | 27 28 Starting AliasStudio 4 Learn how to verify that AliasStudio is installed and licensed correctly. Running AliasStudio You have installed the software and installed the license(s), if required. Now you can confirm your work by starting AliasStudio. To start AliasStudio 1 From the Windows Start menu, choose Programs > Autodesk > AliasStudio > AliasStudio or double-click the shortcut icon on your desktop. 2 If you have a node-locked license, the AliasStudio main window should appear, ready for use. If there is a problem with your license or if more than one product is available, the Application Launcher appears. 3 Click a product that shows an available license beside it. The Set Default option appears. 4 You can click Set Default to set the chosen product as the default product. When you start AliasStudio again, the default product starts and the Application Launcher does not appear. 5 Click Launch. The chosen product should start. If the main AliasStudio window appears, AliasStudio is installed. 6 If an error message appears instead or if the Application Launcher indicates that no licenses are available, refer to the troubleshooting section (see Troubleshooting on page 37). 29 Setup new user accounts and working directories For first time users of AliasStudio the user account and directories are automatically created after answering YES to the following questions: ■ A user_data directory does not exist... Do you want one to be created for you? YES ■ You do not have a UserPrefs Directory. You may not run without it. Do you want one to be created for you? YES ■ The following demo directory does not exist. Creating the project OK? YES. NOTE ALIAS_WORKENV can override the default location of C:\Documents and Settings\“USER_NAME”\Application Data\Alias\AliasStudio. For further information on environment variables and how to set them, see the Environment Variables help, available from the Technical section of the main documentation help page. Optimizing AliasStudio performance You can adjust some AliasStudio or Windows options to fine-tune interface performance. Windows Control Panel To improve interactive displays 1 From the Windows Start menu, choose Settings > Control Panel. The Control Panel window opens. 2 Double-click Display to open the Display Properties window. 3 Click the tab named for your graphics card. 4 Select the highest frame-to-frame refresh speed. This option varies by manufacturer and may not be available on your machine. If you have the option Synchronize Buffer Swap to Vertical Sync, turn it off. If you have the option Higher Frame Rate Performance (Do not sync to screen refresh), turn it on. In some cases, setting the option makes little difference in speed and worsens the display of moving objects or causes the display to flicker. If this occurs, turn off the option. 5 In the Display Properties window, click Appearance > Effects. 6 Turn off Show window contents while dragging. 30 | Chapter 4 Starting AliasStudio Now when you drag a window, it appears as an outline. | 31 32 Modifying the AliasStudio installation 5 Learn how to add or remove AliasStudio components, reinstall/repair the AliasStudio software, or remove/uninstall AliasStudio. Adding or removing AliasStudio components Modify the installed AliasStudio software to: ■ add more components to the installed AliasStudio software ■ reinstall/repair the AliasStudio software ■ remove installed components from AliasStudio. To modify the AliasStudio installation 1 Insert the AliasStudio installation DVD into the drive. 2 From the Windows Control Panel, double-click Add/Remove Programs. 3 Click AliasStudio , and click the Change button. The InstallShield Wizard Setup Maintenance window appears. 4 Click Next. You are prompted to select whether you want to Modify, Repair, or Remove the application. Click the button beside Modify. 5 Click the + button to open the list of components. Click the components that you want to add or remove, then click Next. 6 The Setup Status window appears. This window displays the progress of the modify operation. 33 The Setup Status window may pause at 100% for a few minutes. Do not be alarmed and do not click Cancel. Due to the size of the software, the modification may take a few more minutes. 7 When the modification is complete, the Maintenance Complete window appears. 8 Click Finish to exit from the InstallShield Wizard. Reinstalling (repairing) AliasStudio software You can reinstall all AliasStudio components without first uninstalling AliasStudio. To reinstall AliasStudio 1 Insert the AliasStudio installation DVD into the drive. 2 From the Windows Control Panel, double-click Add/Remove Programs. 3 Click AliasStudio , and click the Change button. The InstallShield Wizard Setup Maintenance window appears. 4 Click Next. You are prompted to select whether you want to Modify, Repair, or Remove the application. Click the button beside Repair and then click Next. 5 The InstallShield Wizard examines the installed program: this may take a couple of minutes. You will then be prompted to Click Install to begin the installation. Click the Install button. 6 After repairing the application, you will be prompted: The InstallShield Wizard has successfully installed AliasStudio . Click Finish to exit the wizard. 7 Click Finish to exit from the InstallShield Wizard. Removing (uninstalling) AliasStudio software To uninstall all of the installed AliasStudio products and components, follow the process below. To see the version number of the currently installed AliasStudio software, choose Help > About AliasStudio from the AliasStudio main menu bar. Uninstalling AliasStudio removes the AliasStudio directory and its subdirectories, and possibly the Com directory and its subdirectories if they are not used by other products. It also removes AliasStudio keys and values from the Windows Registry. 34 | Chapter 5 Modifying the AliasStudio installation The uninstall program also tells you which AliasStudio files or directories it cannot remove. It does not remove any user’s home AliasStudio directory (or subdirectories) or other user-created files. For example, uninstalling does not remove any directories or files at or below C:\Documents and Settings\“USER_NAME”\Application Data\Alias\AliasStudio. These directories are not removed because it is likely that the user wants to keep many of the files. The uninstall program lets you view files that it cannot delete. You can delete them manually by dragging them to the Recycle Bin. To remove (uninstall) AliasStudio 1 Choose Start menu > Settings > Control Panel > Add/Remove Programs utility. 2 Choose AliasStudio . 3 Click Remove. A Confirm File Deletion windows appears asking you if you want to completely remove the Studio software and all its components. Choose YES. The Setup Status window may pause at 100% for a few minutes. Do not be alarmed and do not click Cancel. Due to the size of the software, removing it may take a few more minutes. NOTE Add/Remove Programs cannot remove the online documentation files.You will need to manually delete these files and directories. | 35 36 Troubleshooting 6 Learn debugging techniques to resolve common problems when installing AliasStudio software and licenses. Online help and support information PDF help manuals Your AliasStudio DVD contains Adobe Acrobat PDF files of the manuals. The Installation Guide can be found at the top level of the software DVD: install.pdf Additional resources ■ For information about AliasStudio issues, see the Web site: http://www.autodesk.com then click the Support tab and choose the product Autodesk AliasStudio from the scroll list of supported products. ■ For the latest hardware qualification charts, see http://www.autodesk.com/qual-charts. ■ For information about various Windows issues, see the Web site http://www.microsoft.com ■ For information about licensing and hardware locks, see the Web site http://www.macrovision.com ■ For details on installation and performance issues, check the Web site of your graphics card manufacturer. ■ Bookstores provide an array of helpful books on Windows for various types of users and administrators. 37 Autodesk Global Support Services Go to http://www.autodesk.com and click on the links to Support > Autodesk AliasStudio. The Autodesk Support organization provides you with prompt and professional technical support when you need it. How to contact Global Support Services If you still cannot resolve the problem, contact Autodesk Technical Support. Important: To receive support from Autodesk Technical Support you must have a valid Platinum Membership Contract and Customer Location Code. NORTH AMERICAN SUPPORT CENTER The North American Support Center provides support for different geographic areas.Americas Areas covered Hours of Availability United States, Canada, Central and South America. Weekdays: 3 AM - 10 PM EST Weekends: 6 AM - 6 PM EST Area Contact Number U.S.A. and Canada, Toll-free 1-877-927-7478Platinum members login on the technical support website for additional options. Elsewhere in the Americas 1-416-362-8670 Europe, The Middle East, Africa, Australia and New Zealand.The North American Support Center also supports Europe, The Middle East, Africa, Australia and New Zealand. Areas covered 38 | Chapter 6 Troubleshooting Hours of Availability Europe, The Middle East, Africa, Australia and New Zealand. Weekdays: 9 AM - 4 AM CET, Weekends: 12 PM - 12 AM CET Area Contact Number France, Toll-free 00 800 8708 7087 Italy, Toll-free 00 800 8708 7087 United Kingdom, Toll-free 00 800 8708 7087 Germany, Toll-free 00 800 8708 7087 All other countries, toll-free ++/ 800 8708 7087 Australia, Toll-free 00 11 800 8708 7087 New Zealand, Toll-free 00 800 8708 7087 Platinum Options platinum members login for additional options. ASIA PACIFIC SUPPORT CENTER Please contact your local reseller for support. Country/Company Products Supported Telephone All Products 852-2310-8989 Bangladesh Hong Kong and China Jadason Technology Ltd. | 39 India Tata Elxsi All Products 91 80 8411464 Rahul Commerce Maya 91 20 4016246 PT Mitra BisInfo Utama All Products 62-21-351-6588 PT Parametrik Nusantara AliasStudio 61 21 5606054 Sumisho Electronics Co., Ltd. All Products 81-3-5217-5230 NGC Corporation All Products 81-3-5423-5535 Software Too Corporation Maya 81-3-5676-2197 Born Digital, Inc. Maya 81-3-3257-0866 Silicon Studio Corporation. Maya 81-3-5488-7423 I-Design All Products 81-3-5413-6337 Caveman IT Services Sdn Bhd Maya 603-780-8809 Caddcam Technology Sdn Bhd AliasStudio 603-56214316 Indonesia Japan Malaysia Philippines 40 | Chapter 6 Troubleshooting Sandz Distribution Philippines., Inc. All Products 632-888-5757 Challenge Systems Inc. Maya 63 2 892 3779 Sandz Distribution Private Ltd Maya 65-6741-1535 Sun Tze Communications Engineering Pte Ltd. AliasStudio 65-6846-8826 Shinsegae I & C, Inc. All products for commercial use 82-2-2193-1234 M-One Tech, Inc. All products for educational use 82-2-508-5188 Thirdeye, Inc. All products for design customers 82-2-3413-1610 CG Wave Inc. Maya 82-2-55-6495 Rexsoft Maya 82-2-707-8301 All Products 886-2-87681688 ext 6931 All Products 662-267-8132 Singapore South Korea Taiwan Origo Company Limited Thailand Comgraph Co., Ltd. | 41 What information is helpful to send to Global Support Services Before calling for Customer Support save examples of the following: 1 Gather your system information: ■ Choose Start > Run, type winmsd, and press Enter to open the System Information window. ■ Click on the System Summary to view information about your version and memory. ■ Click on Components and then Display to view information about your monitor. ■ Click on Storage and then Drives, SCSI to view information about your disk space available. ■ Save the contents of the above pages. ■ To save on Windows XP Professional, choose File > Export > text file. 2 Screen captures of error messages ■ Click on the button on the keyboard called Print Screen/SysRq launch the application called Paint ■ Start>Programs>Accessories>Paint ■ choose the Edit>Paste Refer to ttp://www.autodesk.com/qual-chartshttp://www.autodesk.com/qual-charts to confirm if your graphic card is qualified. Installation troubleshooting Brief description Question Solution Exit prematurely Q. What happens if I exit from the installation program prematurely? A. If you installed a prior version of AliasStudio, exiting from the installation program returns AliasStudio to the state it was in before you started the installation program. If you are installing AliasStudio for the first time, exiting from the installation program leaves your system in the state it was in before you began installation. 42 | Chapter 6 Troubleshooting Brief description Question Solution Hardware lock Q. Can I move the hardware lock to another computer? A. Yes. To move the lock from one node-locked computer to another, attach the lock and install AliasStudio on the other computer, then copy the previous computer’s aw.dat file to the new computer. To move a lock from one floating license server to another, attach the lock to the new computer and do the installation and licensing procedure over. If the hardware lock does not appear in the list of hardware IDs, check the following: Ensure the device is properly connected to your computer.If you are running Windows XP Service Pack 2, in certain cases you will not be able to install the HASP device drivers that support the new USB hardware locks (USB dongles). If you encounter this problem we suggest that you download and install the latest HASP4 drivers directly from the Aladdin support pages at http://www.aladdin.com/support/hasp/hasp4/enduser.asp. It is recommended that you use the Command Line Installation method to ensure proper installation of the HASP4 driver. If your hardware lock suddenly won’t work... Ensure you install the driver (Sentinel® for parallel port, HASP for USB port) for your hardware lock when you install Autodesk AliasStudio. If you accidentally remove this driver, the hardware lock won’t work and you will need to reinstall the driver using the installer provided on the AliasStudio CD. To install the Sentinel driver: | 43 Brief description Question Solution 1 Remove the hardware lock from the computer before installing the drivers. 2 Restart your computer and log on as Administrator. 3 Insert the AliasStudio 2008 installation disk into the CD-ROM. 4 Navigate to the CD and find the Sentinel folder. 5 Double-click D:\Sentinel\flexid.exe. 6 A Rainbow Technologies window appears. 7 Select Functions > Install Sentinel Driver. 8 Select OK. 9 Restart your computer, and plug in the dongle. Uninstall Q. Can I manually uninstall AliasStudio for Windows? A. No. Use the Windows Control Panel to Add/Remove Programs. Windows Registry Q. Does AliasStudio for Windows affect the Windows Registry? A. Yes. Some configuration data is stored in the Registry; for example, the top-level folder of the AliasStudio installation. 44 | Chapter 6 Troubleshooting Licensing troubleshooting Brief description Question Solution Run two copies of AliasStudio Q. Can I run two copies of AliasStudio at the same time on the same machine? A. Yes. If your computer gets its AliasStudio license from a license server, it uses only one license even if you run multiple copies of AliasStudio for Windows on the same machine. Kill AliasStudio Q. How do I kill the AliasStudio program when I can’t exit? A. The Windows Task Manager lets you kill a task that for some reason no longer responds to your commands. To display the Task Manager, press the Ctrl-Shift-Esc keys. If possible, do not quit AliasStudio in this way, because you are likely to lose some of your work. Instead, click File > Exit. Version info Q. How do I find out which version of AliasStudio I have? A. In AliasStudio, click Help > About AliasStudio; or on your desktop, rightclick on the icon and choose Properties. Start time Q. How long does it take AliasStudio for Windows to start? A. This depends on the speed of your computer. In any case, AliasStudio for Windows should start within ten seconds. Operating Systems Q. Can I run AliasStudio for Windows on Windows 95, Windows 98, or Windows 2000? A. No. You must use Windows XP. Error messages Q. What do I do if I see errors when I try to start AliasStudio? A. See troubleshooting license problems. | 45 Brief description Question Solution Hardware lock Q. What do I do if I lose the hardware lock? A. You must buy a new lock from Autodesk. Consider buying insurance for your lock as you would for any valuable business property. Hardware lock Q. What do I do if the hardware lock falls off or is removed while AliasStudio is running? A. Reconnect it immediately after disconnection and AliasStudio operation should continue undisturbed. If the lock is off for more than five minutes, AliasStudio quits and displays:Lost connection to dongle or License manager, exiting.... Your work has been saved to the file lostlock. Look for a file called _m.saved or _checkpoint.saved. For a node-locked license, reattach the lock, restart the computer, and start AliasStudio again. For a floating license, reattach the lock to the license server computer, use FLEXlm License Manager to stop and start the license server software, then have all users on the network start AliasStudio again. Network license problems Q: When a Windows machine is not connected to a network (or a laptop undocked), the operating system tries to unload the TCP/IP protocol. Why?This is useful to disable network login dialog boxes, unfortunately, it also disables the network card which your license is based.For this condition to exist, you must Under Windows 2000 46 | Chapter 6 Troubleshooting 1 Log in as a user with Administrator privileges 2 Insert the Windows 2000 system disk 3 Click on Start > Settings > Control Panel. 4 Double-click on the Network and Dial-up Connections icon 5 Right-click on the Local Area Connection icon and Brief description Question have: Node-locked license to the network interface card (NIC) Machine does not have a physical connection to a network TCP/IP protocol installed and (or tries to) bound to card A red “X” over a network card icon in your system tray Solution then click on the Properties option. If at this point you see the NWLink IPX/SPX/NetBIOS Compatible Transport in the list of protocols without a check in the box beside it, you have it installed but it has been disabled. Click inside the box to enable it and re-start Windows. 6 Click Install > Protocol > Add. 7 Choose NWLink IPX/SPX/NetBIOS Compatible Transport and click OK. Re-start the machine to be able to use the protocol. Under Windows XP Professional 1 Log in as a user with Administrator privileges. 2 Open the Control Panel from the Start menu. 3 Click the Network and Internet Options and then click Network Connections (you may have Network Connections visible directly from the Control Panel depending on how your options are set). 4 Right-click Local Area Connection and then click Properties. | 47 Brief description Question Solution 5 Click the Install... button. 6 Highlight the Protocol option and then click Add... 7 Hightlight NWLink IPX/SPX/NetBIOS compatible transport protocol and then click OK. 8 Ensure that the NWLink IPX/SPX/NetBIOS protocol is now in the list of protocols and then close the window. 9 Re-start your computer. 10 After re-starting Windows, launch lmtools (located in the C:\Program Files\Common Files\Alias Shared\Licensing\bin directory), click on the System Settings tab and confirm that you have a valid ethernet address. Pathnames Q. How do I specify pathnames? A. Windows does not distinguish between uppercase and lowercase letters in file and directory names. It also uses back slashes (\) as path separators.However, in many cases AliasStudio for Windows allows forward slashes and translates them for Windows. Advanced license troubleshooting To investigate license errors If you think that you have already installed a valid license, but continue to receive 48 | Chapter 6 Troubleshooting No valid license found or the system can’t find aw.dat or aw_servername.dat, try these steps: 1 Restart the license server or node-locked machine, in case you didn’t do it after you installed AliasStudio. 2 If you tried to run AliasStudio on a client or server, make sure that the time and date on the client and server are synchronized. 3 Review the licensing procedure to make sure that you completed all the steps. 4 Do the steps in Example of a license log file on page 50. 5 Do the steps in To check license errors with lmtools on page 53. 6 Verify that the directory C:\FLEXlm\ contains the file aw.dat or aw_servername.dat. If this file doesn’t exist, re-install licences as described in Activating the software from a license on page 23 Do the steps in To check license errors with lmtools on page 53. To investigate further: errors for floating licenses If you are running a floating license, try these additional steps: 1 Stop and start the license server software as described in To set up your floating license server... on page 19. 2 Do the steps in To check license errors with lmtools on page 53. 3 Restart the license server computer. To investigate further: errors for hardware locks If you are using a hardware lock, try these additional steps: 1 Restart the computer where the lock is plugged in. 2 Make sure you attached the hardware lock correctly. See Setting system hardware properties on page 8 for installation details. 3 On a node-locked computer or license server computer, make sure that the parallel port works. If you can print from the port, it is working. 4 Do the steps in To investigate further: errors for hardware locks on page 49 | 49 Example of a license log file If you still have trouble with licensing, you can create a licensing log file to learn more about the error: ■ For a node-locked license, do these steps on the computer where the error message appears. ■ For a floating license, do them on the license server machine. To examine the license error log file: 1 From the Windows Start menu, choose Programs > Command Prompt. 2 At the command prompt, enter: set FLEXLM_DIAGNOSTICS=2 3 Try to start AliasStudio by typing: Alias.exe Because you set the environment variable FLEXLM_DIAGNOSTICS, the attempt to start AliasStudio creates a licensing log file that you can open and examine. 4 To list the files in the current directory a page at a time, enter: dir /p The licensing log file is named flexnumber.log file, where number is the process identification number defined by the operating system. If more than one flexnumber.log file is present, choose the file with the latest time stamp. 5 To launch the Notepad text editor and display the contents of the specified log file, enter: notepad flexnumber.log The log file reports each license failure for all AliasStudio products, so it can be quite long. For each product (whether available to you or not), an error message is logged beginning as follows: FLEXlm checkout error: 6 Find the error message for the license that you are investigating and see Understanding log file error messages on page 51. Ignore other information in the file. If the message isn’t listed, call our Support Services department. 7 Exit from Notepad. 50 | Chapter 6 Troubleshooting 8 After you no longer need the licensing log file, you can delete it by entering: del flexnumber.log where number is the number of the file. 9 Close the Command Prompt window. Understanding log file error messages When you create a licensing log file as described in the previous section, you can browse the file to find error messages to help you identify a problem. The most common error messages are explained below. If multiple errors exist, only the first one found is listed in the log file. In these explanations, the term license file refers to the aw.dat file for node-locked licenses or aw_servername.dat (on the server) for floating licenses. Error Possible solutions FLEXLM checkout error: Invalid (inconsistent) license key. The license key and data for the feature do not match. This usually happens when a license file has been altered. Check the license file against the license file that you received. There may be a typing mistake in the password, expiration date, or license version. If it is a floating license, check to see if the HOSTID is spelled correctly. If you obtained a pre-release license for AliasStudio, also check the spelling of eval in the VENDOR_STRING. FLEXLM checkout error: Feature has expired... Either the current machine date is later than the expiration date or there’s a typing mistake in the expiration date. FLEXLM checkout error: Invalid date format in license file Check the license file’s expiration date for an incorrect format, for example, may-42006. The correct format is 4-may-2006. The license count digit may be absent: uncounted for node-locked, a number greater than 0 for floating. FLEXLM checkout error: Invalid License File syntax. Check the license file against the license file that you received. There may be a typing mistake. | 51 FLEXLM checkout error: No such feature exists. Check the license file’s spelling of components, package, and feature lines against the license file that you received. FLEXLM checkout error: Future license file format or misspelling in license file. Make sure you have the newest version of FLEXlm license server (AliasStudio 2009 requires version 11.4.100).Check the license file’s spelling of VENDOR or any part of the string HOSTID number. Check that you typed \ instead of / at the end of a line. FLEXLM checkout error: No SERVER lines in license file. For a node-locked license, check that the license file’s License Count is uncounted.For a floating license, make sure the appropriate SERVER and VENDOR/DAEMON lines appear at the top of the aw_servername.dat file (in the license file, the value of servername has to be replaced with the machine name). FLEXLM checkout error: AliasStudio license in file appears to be corrupted. Check the entire license file for a typing mistake. FLEXLM checkout error: Invalid host. orThe hostid of this system does not match the hostid specified in the license file. Check that the machine possesses the right hardware ID/HOSTID number, and that it is correct and not misspelled. To check the hardware ID of the current machine.Check that the hardware lock (dongle) is plugged into the parallel port or USB port correctly. FLEXLM checkout error: No server for this feature. sgiawd in DAEMON (Linux) or VENDOR (Windows) line may be spelled incorrectly. FLEXLM checkout error: Li cense server does not support this feature. Check the license file to see if the feature has expired, the license server has not yet started.Check if there is a mismatch between the version of AliasStudio and the version of AliasStudio identified in the license file. Try using the computer’s IP ad- 52 | Chapter 6 Troubleshooting dress instead of the hostname.Make sure the USE_SERVER lines on the client machine are in the right order. FLEXLM checkout error: Cannot connect to license server. FLEXlm floating license software has not been installed or an older version of FLEXlm floating license software is installed. AliasStudio 2008 uses FLEXlm version 11.4.100.The license server daemon has not been started.SERVER servername has not been changed to reflect the name or IP address of the server.DAEMON or VENDOR is not spelled correctly.(Linux) The sgiawd path is not right. The default should be: /usr/aw/COM/etc/sgiawd Check the network connection on your client machine.Check that the sgiawd path is right. The default should be C:\Program Files\Common Files\Alias Shared\Licensing\etc\ (where C: is the drive where AliasStudio is installed).As a last resort, reboot your license server. FLEXLM checkout error: Clock difference too large between client and server. Make sure the time and date on the client and server are correct and synchronized. If the time and date of the client differs from the server by more than a half hour, the client may not be able to get a license. Licensing diagnostic tools To check your system configuration with winmsd Windows Diagnostics panel providing system configuration information. To run this program see Choose Start > Run, type winmsd, and press Enter to open the System Information window. on page ? To check license errors with lmtools Licensing sometimes fails because your licensing software is using the wrong Flex ID / host ID (or server host ID). To verify that this is the case, you can use the lmtools program. | 53 For floating licenses only, you can also use the lmtools program to check for errors not listed in Understanding log file error messages on page 51. 1 Open the Com\bin directory. By default, the directory is at C:\Program Files\Common Files\Alias Shared\Licensing\bin or Start > Programs > Alias > Common Utilities > FlexLM Licensing Utilities (if AliasStudio is installed on drive C). 2 Double-click lmtools.exe. 3 Choose Configuration using services. Your license server should appear in the box below this field. Notes If the license file is not in the default location, specify where it is. Choose the Configure Services tab, enter the license path under Path to the license file field, and then choose Save Service. On some Windows systems lmtools.exe and lmutil.exe may fail to retrieve the ethernet HOSTID, returning a value of ffffffff and causing pre-keying to fail. Obtain the Physical Address of your system by running the ipconfig /all command from the Command Prompt window. Convert the Physical Address to an Ethernet Address by removing the dashes and converting all letters to lowercase. For example, a Physical Address of 00-C0-4F-8E-F6-C6 becomes an Ethernet Address of 00c04f8ef6c6. Contact Autodesk Sales Support, request a license, and provide them with the Ethernet Address. 4 Look under the System Settings tab to find out which host IDs are used by your system. Use this table to find out which field to look at, and what to compare it to in the license file. The license file can be found at these default locations: ■ C:\FLEXlm\aw.dat for node-locked licenses ■ C:\FLEXlm\aw_servername.dat for floating licenses (where servername is the name of the license server computer). If the value in the system settings doesn’t match the value in the aw.dat or aw_servername.dat file, either: ■ You typed in the wrong server name in the aw.dat or aw_servername.dat file (use Notepad to correct the number) 54 | Chapter 6 Troubleshooting ■ You were supplied with the wrong license information (contact Autodesk). For the security type... The value in... Should match... Ethernet the System Setting’s Ethernet Address field the HOSTID value in the license file, which should look like this:HOSTID=00c04f8ef647 hardware lock the System Setting’s FLEXID7 field; also printed on a sticker on the hardware lock itselfIf the FLEXID7 field contains the value “FLEXID=7-0,” the hardware lock is not plugged in to the parallel connector correctly. the HOSTID / FLEXID value in the license file, which should look like this for a USB dongle: 9-12345678 or this: HOSTID=FLEXID=7b2857e57 To check for additional floating license errors To customize and view a status report on the floating licenses: 1 Choose Configuration using services. NOTE If the license file is not the default location, you must specify where it is. Choose the Configure Services tab, enter the license path under Path to the license file field, and then choose Save Service. 2 Click on the Server Status tab. 3 Click on the Perform Status Enquiry button. It shows whether ■ the license server is up and running ■ each feature line in aw_servername.dat is free of errors ■ the license count is correct for each feature Examine these entries in the status information during the following steps: | 55 License server status: 7111@servername License file(s) on servername: C:\FLEXlm\aw_servername.dat: servername: license server UP (MASTER) v11.4.100\ Vendor daemon status (on servername): sgiawd: UP v10.8 (where servername is the name of the license server computer). 4 In the top line, the number 7111 is a fixed value for the TCP port used internally by the licensing software. If you see a different number, make sure that you intend for that port number to be used. Otherwise, open the file aw_servername.dat and change the number to 7111. 5 In the next line of the status information, check that the correct path to the license file is listed. NOTE If you didn’t install the license files in the default location, pay special attention that the path is correct. 6 The next line of the status information shows that the license server is running. If it isn’t, you’ll see an error message that begins like this: lmgrd not running: Cannot connect to license server. The server (lmgrd) has not been started yet, or the wrong port@host or license file is being used, or the port or hostname in the license file has been changed... ■ Ensure that you have a valid license file with the correct name. ■ Keep handy the aw_servername.dat file, the Status information, and any log file error messages you examined previously. Call our Global Support Services department and provide them with this information. 7 Below the status information is a list of features in the aw_servername.dat file and whether the clients can use the features. An example follows: Feature usage info: Users of Studiof: (Total of 3 licenses available) Users of AutoStudiof: (Total of 3 licenses available) This example indicates that six licenses are available: three for Studio (floating) and three for AutoStudio (also floating). If aw.dat or aw_servername.dat has a typing error, you’ll see a message similar to this: Feature usage info: Users of Studiof: (Error: 1 licenses, unsupported by licensed server) Users of AutoStudiof: Total of 1 licenses available) Check aw.dat or aw_servername.dat for a typing error in the Studiof FEATURE line. 8 If the preceding procedure doesn’t fix the problem, call our Support Services department and keep the information from the preceding two steps nearby. 56 | Chapter 6 Troubleshooting Confirming FLEXid dongle drivers installation (for hardware locks only) For hardware locks, a FLEXid dongle driver enables communication between a node-locked or license server computer and its USB or parallel port. The USB or parallel port connector is where the hardware lock is attached. From the initial installation start up window program choose Install Driver for Hardware Lock to install onto your computer. To make sure the driver was installed, do the following on the computer where the hardware lock is attached. To check FLEXid dongle driver installation: 1 Open the folder where you installed the FLEXid dongle drivers software. By default, this install folder is at C:\Program Files\Macrovision Corporation\Macrovision FLEXid Drivers, where C: is the drive where the software is installed. 2 Verify that the install folder contains the following subfolders: flexid6, flexid7, flexid8, and flexid9. 3 If this is not the case, install the FLEXid dongle drivers as follows. To install the FLEXid dongle drivers: 1 From the initial AliasStudio software CD installation window choose Install AliasStudio > Install Driver for Hardware Lock, or go to http://www.aladdin.com http://www.aladdin.com to download the latest driver. 2 Restart the computer. Starting AliasStudio troubleshooting Application Launcher Application Launcher problem Possible solutions You run appLaunch to start the Application Launcher, but AliasStudio starts without showing it. If there is only one product available in your license, that product starts. You see the Application Launcher only if more than one AliasStudio product is licensed or if there is a licensing problem. | 57 Application Launcher problem Possible solutions How do I reset the Applauncher to choose another product that I want to launch? Run Programs > Autodesk > AliasStudio 2009 > Application Launcher and choose the product you want to launch. When you start AliasStudio, the Application Launcher says that it cannot find a valid license. Ensure that a valid license is installed in eitherc:\FLEXlm\aw.dat orc:\FLEXlm\aw_servername.dat(See Before you begin: checklist on page 11.)Ensure that the license server is running.Check your license file for typing errors.Use the section Advanced license troubleshooting on page 48 to pinpoint licensing problems. You can start AliasStudio from the Application Launcher, but get a license error if you try to run the Alias executable directly. Delete the ALIAS_LICENSE variable if you understand licensing and don’t want to run any other AliasStudio products. It automatically starts a particular AliasStudio product: st (Studio), as (AutoStudio), ss (SurfaceStudio), or ds (DesignStudio). To disable this variable for Windows: 1. From Start > Settings > Control Panel > System, click on the Environment tab. 2. Look for the ALIAS_LICENSE variable. If you see that it is set, delete it by highlighting it and clicking the Delete button.Your default product might be no longer available. In that case, choose another product in the Application Launcher, click Set Default, and click Save. 58 | Chapter 6 Troubleshooting Index exiting 47 from StudioTools A adding 33 components to StudioTools (Windows) 33 administrator privileges 12 Windows 12 application launcher 29 setting StudioTools (HP-UX_ Windows 29 F 29 C CD-ROM 12 installing to Windows 12 client 12, 21 definition 21 installing on Windows 12 colors 8 setting in Windows 8 configuring 9 of mouse buttons 9 courseware 17 installing 17 FLEXlm 50 FLEXLM_DIAGNOSTICS 50 floating licenses 19–21, 24–26, 49, 54– 55 activate 24 client setup 26 definition 21 definitions 20 errors (Windows) 54–55 overview 19 setup with our installing software 25 troubleshooting (Windows) 49 G D default StudioTools product 29 HP-UX 29 desktop 8 Windows 8 Diags 14 Windows 14 Windows_Custom 9.6 14 disk space 5, 8 Windows 5, 8 E error messages 51 licensing log file (Windows) 47 graphics cards 6, 8, 38 certified 8 displaying properties of (Windows) 8 driver software 6, 8 manufacturers 38 option settings (Windows) set up 8 8 H hardware ID (Host ID) 20 definition 20 hardware locks 38, 43, 47, 49 disconnected 47 losing 47 more about 38 moving to another computer 43 troubleshooting (Windows) 49 51 59 | Index host IDs 54 Windows 54 I installation 12, 14, 17, 29, 34 confirming 29 courseware 17 installing components 14 setup type window (Windows) 14 starting (Windows) 12 uninstalling (Windows) 34 installing 12–14, 34 choosing destination (Windows) 13 compact (Windows) 14 custom (Windows) 14 default location (Windows) 13 reinstalling 34 renderer-only 14 select components (Windows) 14 StudioTools on Windows 12 typical (Windows) 14 upgrading (Windows) 12 installshield wizard 13 destination location 13 InstallShield Wizard 14 setup type window 14 Intellimouse 9 interrupting 47 StudioTools 47 K killing 47 StudioTools application 47 L license file 21 definition 21 license server installation 2 type of installation 2 licenses 20–22, 25, 50, 54–55 errors (Windows) 54–55 floating license definition 21 60 | Index install 25 log file (Windows) 50 node-locked licenses definition 20 serial number sample 22 licensing 19–20 definitions 20 overview 19 local installation 2 type of installation 2 log file 50 licensing errors (Windows) 50 M Microsoft 9, 38 information from 38 Intellimouse 9 modifying 33 StudioTools for Windows mouse 9 button configuration 9 Microsoft 9 simulating UNIX 9 wheel mouse 9 33 N node-locked licenses activate 24 definition 20 definitions 20 overview 19 19–20, 24 O Online Product Activation (OPA) definition 20 operating system 5, 8, 47 Windows version 5, 8, 47 P pathnames 48 in Windows systems 48 20 performance 8, 30 graphics (Windows) 8 Windows 30 Product Configuration Wizard definition 20 product information 38 graphics cards 38 hardware locks 38 Microsoft 38 Web site 38 properties 8 Windows desktop 8 Q Qualification Charts web site 5, 7 5, 7 R registry 47 Windows 47 removing 33–34 components of StudioTools (Windows) 33 StudioTools (Windows) 34 renderer-only installation 14 resources 38 about graphics cards 38 about hardware locks 38 at Microsoft 38 resourcesWeb site 38 S serial number 20–22 activating software 21 defined 20 sample 22 server 21 definition 21 setting 8 color in Windows 8 setup type window 14 in installation 14 20 software requirements 5, 8 Windows 5, 8 space requirements 5, 8 Windows 5, 8 speed 30 improving in Windows 30 startup 47 duration 47 StudioTools 5, 12–14, 29, 34, 47 default location (Windows) 13 default product (HP-UX) 29 installing components (Windows) 14 reinstalling on Windows 34 removing (Windows) 34 repairing 34 setting default product (HP-UX) 29 uninstalling (Windows) 34 upgrading (Windows) 12 version (Windows) 34, 47 Windows system requirements 5 StudioViewer 7 system requirements 7 switching computers 43 system configuration 5 how to determine 5 T task manager 47 in Windows 47 terminating StudioTools using Task Manager types of installation 2 license server 2 local 2 47 47 U UNIX 9 mouse, simulating in Windows upgrading 12 StudioTools (Windows) 12 9 Index | 61 improving interactive performance 30 installing components 14 installing StudioTools 12 pathnames in 48 registry 47 reinstalling StudioTools 34 renderer-only installation.6 14 select components window 14 simulating UNIX mouse 9 uninstalling StudioTools 34 V version 12, 34, 47 StudioTools (Windows) 34, 47 StudioTools, upgrading (Windows) 12 video resolution 8 Windows 8 W Web site 38 Windows 8–9, 12–14, 30, 34, 47–48 default location of StudioTools 13 desktop properties 8 62 | Index X XMouse productivity tool 9

Installing Aliasstudio

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