Transcript
Instructions for Activating Your DTA Receiver You will need the following: • The DTA, DTA serial number and 16-digit account number provided by your property manager. • DTA Serial #________________________________ Charter Account #_______________________________________ The phone number to call and activate the DTA is: 1-844-884-6402. Note: Disregard the phone number on your TV screen.
Step 1: Connect the DTA to your TV and cable outlet.
Step 2: The DTA boot-up process will begin.
Please wait while your device receives a required update.
Searching for channels...
During the update, the adapter may automatically reset. Sorry for the inconvenience. Total Progress: 20%
a. The DTA green light will turn on and your TV screen will display the message “Searching for channels.” (This could take up to 15 minutes.)
b. When the progress bar on the TV screen gets to 100%, TV service will turn on if the DTA is active.
Your digital adapter (DTA) needs to be Activated. Ensure all DTAs are connected, then call Ph#: (866) 499-8080 and follow the instructions for Activation. Serial Number: ctbcfdzh MAC Address: Ox12BF20110343 Hub ID: 22
c. If TV service does not turn on, your TV screen will display a message that the DTA needs to be activated (see step 3). Note, disregard the number on your TV screen.
Step 3: Dial the DTA activation number: 1-844-884-6402. a. NOTE: DISREGARD THE PHONE NUMBER ON YOUR TV SCREEN. b. You will need your 16-digit Charter account number that was provided by your property manager with your DTA. c. At the prompt, enter the 16-digit Charter account number. d. Follow the instructions from the recording in order to complete the activation process. i. If the DTA does not activate, please enter * when prompted and you will be directed to a Charter Representative.
CISCO
