Transcript
ShoreTel® 565g IP Phone Quick Reference PHONE OPERATION
VOICE MAIL
Place Calls Use the Speakerphone or a Headset
Voice Mail
Log Into Main Menu Speaker
+ password + #
Headset
or
Log In from Another Extension
+ ext.
#
#
+ ext. + password + #
Directory
Use the Directory
+
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
to select +
Conference
Make a Conference Call
+ ext. +
or
OFFICE ANYWHERE CODES
Intercom
Use the Intercom
+ ext. +
Dial Paging Extension
+
to select
+
Conference a call
number provided by administrator Headset
Speaker
Answer Calls
lift handset or
or
or
Send a Call to Voice Mail Divert a Call
Hold a call Hang up
#
Access other star codes
+ password + # +
to select
QUICK REFERENCE OF COMMON STAR CODES Park a call
Volume
UnPark a call
to select
Pick Up a Remote Extension Pick Up the Night Bell
select appropriate call key
Use the Intercom
Interact with Calls
Barge In
Mute
Mute a Call
Silent Monitor
Hold
Place a Call On or Off Hold
Toggle the Hunt Group Status
Transfer
Transfer a Call
+ ext. +
or
Whisper Page
Join Calls
Change CHM and Forwarding
Park Calls
+
Change Extension Assignment
+ ext. Speaker
Unpark Calls
* * + (star code from below)
+ ext. +
Select a Ring Tone
Answer Call Waiting
#
Transfer
Options
Adjust Handset, Headset or Speakerphone Volume
* * + destination + # # * * + destination + * * * *
Transfer a call
Redial
Redial and Check Missed Calls
lift handset or
Change Call Handling Mode
+
+
+ ext. +
Unassign Extension Assignment Assign Extension to External Number
to select +
* * * * * * * * *
1
1
+ ext.
1
2
+ ext.
1
3
+ ext.
1
4
1
5
+ ext.
1
6
+ ext.
1
7
+ ext.
1
8
+ HG ext.
1
9
+ ext.
Voice Mail
Voice Mail
Voice Mail
Voice Mail
+ password +
#
+
7
2
+ password +
#
+
7
3
1
+ password +
#
+
7
3
2
+ password +
#
+
7
3
3
Options
Log In and Out of Workgroups
+ password + #
+
to select
Mute
Adjust the Display Contrast
press and hold
+
to select
TROUBLESHOOTING Mute
+ I-N-F-O + #
View Phone Information Mute
+ R-E-S-E-T + #
Reboot Your Phone
Note: For additional details on the information contained in this Quick Reference card, please consult the 565g User Guide.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 PN 800-1131-01
www.shoretel.com
ShoreTel® 565g IP Phone Quick Reference Handset with Finger Rest
Speaker Delivers high-quality wideband sound.
Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages.
TFT-LCD Color Display 3.5 inch 320 x 240 pixels
Scroll Button Select options in interface.
Soft Keys Context-sensitive, functions defined on display.
GUIDE TO STATUS ICONS ShoreTel IP 565g Idle Interface
ShoreTel IP 565g Outbound Call
Custom Keys Six custom keys with tri-color LED indicators can be configured as call keys, monitored extensions, or speed dial keys.
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789:
2EDIAL
(OLD
Dial Pad Headset jack
Handset jack
Function Keys Overlay Vinyl overlay imprinted with international symbols.
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Microphone
Audio Control Keys Volume button controls handset, headset, speaker and ring volume. Mute, Speaker, and Headset keys are illuminated when functions are active. Headset key lights blue when phone is paired with a Bluetooth headset and headset is in use. Headset key lights green when Bluetooth headset is out of range (or when phone is used with standard headset).
Function Keys Perform core telephony functions (Voice Mail, Transfer, Options, Conference, Directory, Intercom, Redial, Hold)
Note: You can connect supported headsets to the 565g IP Phone via the headset jack at the left corner of the phone chassis. Alternatively, you can use this phone with certain Bluetooth-based headset models. Contact your system administrator for details.
GUIDE TO LEDS Your ShoreTel 565g IP phone provides color cues to help you determine the operational status. Note that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Main Display
Custom Keys - Monitored Extension
Unheard Voice Messages
Idle
Missed Calls
Inactive / Do Not Disturb
Logged Into Workgroup
Unheard Voice Messages
Logged Into Workgroup, In Wrap-Up
Do Not Disturb / Unheard Messages
Logged Out of Workgroup
Incoming Call (Animated) On a Call
Custom Keys - Call
Incoming Call and On a Call
On Hook
On a Conference Call
Off Hook
On a Call and Call Parked
Inactive / Do Not Disturb
Custom Keys - Speed Dial
Incoming Call (Animated)
Steady Green - in use by you Blinking Green - (Slow blink: 1s on/1s off) incoming call
On a Call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
On a Conference Call
Speed Dial Extension
Steady Orange - extension’s call handling mode set to Do Not Disturb Steady Red - in use by other party (applies to BCA and Extension Monitor)
Call On Hold / Parked
Steady Blue - in use with Bluetooth wireless headset
Remote Hold
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 PN 800-1131-01
www.shoretel.com
