Transcript
IP Desktop Softphone (Windows) for AlcatelLucent OmniPCX Enterprise and OmniPCX Office RCE Communication Servers Release – 11.x Us e r G uid e
ALE International proprietary and confidential. Copyright © 2015. All rights reserved.
Table of Contents 1.
LEGAL NOTICE .................................................................................. 4
2.
DOCUMENT HISTORY ........................................................................... 5
3.
TERMINOLOGY .................................................................................. 5
4.
SCOPE............................................................................................. 6
5.
OVERVIEW ....................................................................................... 6
6.
INTRODUCTION ................................................................................. 6
6.1.
Purpose of this guide ................................................................................................. 6
6.2.
Application scope ..................................................................................................... 6
6.3.
Summary of this guide ............................................................................................... 6
6.4.
Related Documents ................................................................................................... 6
6.5.
Licensing ................................................................................................................ 6
6.6.
Customer Support ..................................................................................................... 7
7.
PREREQUISITES ................................................................................. 8
8.
INSTALLATION USING IPDESKTOPSOFTPHONE_11.X.EXE ............................... 9
9.
IP DESKTOP SOFTPHONE IN OXE CONTEXT .............................................. 23
9.1
Startup ................................................................................................................. 23
9.2 User Configuration .................................................................................................. 26 9.2.1 Applications ...................................................................................................... 26 9.2.2 Audio Wizard ..................................................................................................... 31 9.2.3 Volume Level ..................................................................................................... 36 9.3 Shortcut Key Programming........................................................................................ 37 Programming process ...................................................................................................... 38 9.4 Add-On Module ...................................................................................................... 41 9.4.1 Programming AOM Keys ........................................................................................ 41 9.4.2 Programming a function of the phone ....................................................................... 41 9.4.3 Programming application from hard disk .................................................................... 45 IP Desktop Softphone (Windows) for Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office Communication Servers User Guide – ALESVC56137 Ed 2.0 ALE International proprietary and confidential Page 2 of 81
9.5
Using your IP Desktop Softphone ................................................................................ 49
10. IP DESKTOP SOFTPHONE IN OXO CONTEXT .............................................. 52 10.1 Startup ................................................................................................................. 52 10.2 User Configuration .................................................................................................. 55 10.2.1 Applications ...................................................................................................... 55 10.2.2 Audio Wizard ..................................................................................................... 59 10.2.3 Volume Level ..................................................................................................... 64 10.3 Shortcut Key Programming........................................................................................ 65 Programming process ...................................................................................................... 66 10.4 Add-On Module ...................................................................................................... 70 10.4.1 Programming AOM Keys ........................................................................................ 70 10.4.2 Programming a function of the phone ....................................................................... 70 10.4.3 Programming application from hard disk .................................................................... 74 10.5 Using your IP Desktop Softphone ................................................................................ 77
11. USAGES RESTRICTIONS ...................................................................... 80 11.1 Non availability of NOE functionalities ......................................................................... 80 11.2 Entry selection in a list ............................................................................................ 80
12. TRACE ACTIVATION .......................................................................... 81
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1. Legal notice Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view other trademarks used by affiliated companies of ALE Holding, visit: enterprise.alcatel-lucent.com/trademarks. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
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2. Document History Edition
Date
Changes / Comments / Details
0.1
2014-5-13
Creation
1.0
2014-2-15
Use of new template
2.0
2015-5-19
OXO compliance
3. Terminology Acronym
Signification
OXE
OmniPCX Enterprise
OXO
OmniPCX Office
TFTP
Trivial File Transfer Protocol
UDP
User Datagram Protocol
RTP
Real Time Protocol
RTCP
Real Time Control Protocol
UA
Universal Alcatel
GD
Gateway Driver
GA
Gateway Appliance
VPN
Virtual Private Networking
AOM
Add On Module
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4. Scope This guide covers the use and basic configuration of the IP Desktop Softphone for Windows. There is a separate installation and administration guide.
5. Overview Thanks to the IP Desktop Softphone application, the user benefits from a fully-integrated telephony solution on his Windows computer desktop, which completely replaces his physical phone in the OmniPCX Enterprise (OXE) or OmniPCX Office (OXO) Communication Server network. This application makes it transparent for remote workers to phone or to be called as long as they are connected to their company network using a VPN over the Internet.
6. Introduction 6.1.
Purpose of this guide
The purpose of this guide is to provide the user with step by step visual guidance to make the IP Desktop Softphone application ready to use on his Windows desktop. It also explains how to use the application and main telephony features. This guide is targeted at the end users of the application.
6.2.
Application scope
This guide applies to the use of the application: IP Desktop Softphone version 11.x only.
6.3.
Summary of this guide
This guide covers the configuration, registration and operational guidance of the IP Desktop Softphone application. The operational part covers the description of the screens and buttons as well as the use of the following telephony features: making calls, receiving calls, messaging, and keys programming.
6.4.
Related Documents
IP Desktop Softphone – Installation Admin Guide
6.5.
Licensing
The use of the application requires for • OXE: an IP license per user on the OmniPCX Enterprise Communication Server and an IP Desktop Softphone license per user (IP Desktop Softphone – Ref: 3BA09031JA – Category: GG42) •
OXO: an IP license per user on OmniPCX Office RCE Communication Server and an IP Desktop Softphone for Office license per user (IP Desktop Softphone for Office – Ref: 3EH03384AA – Category: CC30)
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6.6.
Customer Support
Please contact your system administrator or Alcatel-Lucent Enterprise Business Partner for support
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7. Prerequisites The IP Desktop Softphone requires Microsoft .NET Framework v3.5 and Windows installer 3.1. For Windows 7, .NET Framework 3.5 with SP1 is shipped with it as one of OS component. This means, you have the.NET Framework 2.0 SP2, 3.0 SP2 and 3.5 SP1 plus a few post 3.5 SP1 bug fixes on Windows 7. They are OS components. .NET 3.0 SP2 and 3.5 SP1 can be added or removed via the Programs and Features control panel.
Thus, we don't need to manually install them. For Windows 8, Windows 8.1 and Windows 10, the .NET Framework 3.5 SP1 is included as an OS component in their version of .NET Framework, but is not installed by default. The .NET Framework 3.5 SP1 can be added or removed via the Programs and Features control panel. For more information, please check: http://blogs.msdn.com/astebner/archive/2007/03/14/mailbag-what-version-of-the-net-framework-isincluded-in-what-version-of-the-os.aspx.
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8. Installation using IPDesktopSoftphone_11.x.exe Installation of IP Desktop Softphone for Windows involves installing IpDesktopSoftPhoneInst_v11.x.exe. In the pages following, you can find the details of installing these files, with screenshots. Follow the steps below to install this package 1. Ensure that hardware, software and networking requirements are in place, as prescribed. 2. Close all running applications 3. Run the file: IpDesktopSoftPhoneInst_v11.0.1.0.exe 4. This displays the following screen. In it, select the language in which you intend to install this application Select Language
5.
Click OK.
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Launch of Installation
• 6.
This screen is for your information only. Click Next.
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License Agreement
•
This page displays the Alcatel-Lucent Enterprise License Agreement.
•
Read through the agreement, and if it is acceptable to you, click on the 1st radio button against: I accept the terms in the License Agreement
•
If you click on the other radio button, then the installation process will abort, when you click “Next”. This cancellation happens after getting your confirmation. Click Next.
7.
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Select Components to install
•
This screen lets you to select components to install.
•
IP Desktop Softphone is a mandatory installation and so you do not have choice there – you cannot undo the selection. By default, all components are selected. If any of those components are already installed in your system, you can undo their selection. Click Next.
8. 9.
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Installing Location
10. 11. 12.
This screen displays the folder where it will install the files by default. If needed, you can change this folder, by using the Browse button nearby. At bottom left, you can see the status of space availability for installation. If the space available is short of required space, then delete files to make room for installation. Click Install
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Installation progress bar
13.
If Spokes 2.8 driver is not installed, its installation is proposed. If you click on Yes, you will be redirected to Plantronics download web site, as shown below.
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Plantronics download site
14.
On this site, you can download Spokes 2.8 Windows installer, and execute it to install Spokes 2.8 driver on your host.
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Installation in progress
•
Now the installation is in progress. This screen shows the progress bar at the top. It displays the files actually installed, in the box below. This is for your information only.
15.
This triggers installation of Microsoft Visual C++ 2005 SP1. Its opening screen is given below. If Visual C++ 2005 SP1 already exists in your system, click “No”. This aborts this installation and hence you will not see the 2 screens shown below.
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Visual C++ 2005 Redistributable License Agreement
16.
This is License agreement screen. Click “Yes” to install.
Visual C++ 2005 SP1 Redistributable Installation in progress
•
The above screen shows up automatically. This shows the progress of installing Visual C++ 2005 SP1.
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Installation in progress
•
Once Visual C++ 2005 SP1 installed, the IP Desktop Softphone setup process will continue as in the above screen.
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Connectivity Information
• 17. 18.
• 19. 20. 21. 22.
Installation of software is complete. In the above screen you need to give connectivity information. In the 1st entry box, give the IP address of your Call Server (ROLE MAIN Address). This is mandatory In the 2nd entry box, enter the IP address of the backup server for the main Call Server. You can give it if you have such a backup server. If you have Call server Duplication configured, then here you have to enter the Role MAIN address of the Standby Call Server. This is optional At this point, the application will not connect to the Server. So, it will not give any error messages for wrong entries. So, take care to make the correct entries. At your option, you can tick the check box against Activate FlexOffice. Only when you tick this check box, the other check boxes at right will have effect. In the entry boxes at right, you can see the entries that display by default. You can change them as needed, and fill the empty boxes with entries applicable to your environment. Against the entry: Web Service URL, replace the localhost with the actual name of your server, and the number 8080 with the actual number of the port. Once done, click Next.
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Customizing
23.
First entry box is for selecting the language for this application. Here, the languages are listed in abbreviated form. Those abbreviations and their expansions are tabulated below:
Abbreviation
Expansion
En
English
Fr
French
Ge
German
It
Italian
Es
Spanish
Pt
Portuguese
No
Norwegian
Ko
Korean
Nl
Dutch
Ch
Chinese
Ru
Russian
Fi
Finnish
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24. 25. 26.
27.
28.
29.
Select your desired language. The 2nd entry box is for skin specification. It has only one option - 8068. Select it. Select required mode - Business or Pro-ACD, according to the given guidance. If you select Business, different users of this application are given different MAC IDs. If you select Pro-ACD, then despite the number of users, the MAC ID remains same. Configure the call prefixes parameters with the right values : o Professional trunk seize: prefix to make external call. Default value is “0”. o International: international call prefix. Default value is “00”. o National: First digit used in the country for national calls (06 12 34 56 78). Default value is 0. o Country code: The international dialing code of the country. Default value: “France 33”. Configure the minimum number of digits in a phone number to interpret it as an external call. o Minimum number of digits: default value: “9”. Any phone number which number of digits exceeds the value of this parameter will be interpreted as external number (the professional trunk seize prefix will be added before numbering). o Excluded prefixes: Exceptions of the previous parameter separated by spaces. Click Next.
Setup complete
• 30. 31. 32.
The above screen informs of the completion of setup process successfully. To run this application immediately, tick the checkbox in this screen. Click Finish to close this screen. In case of the first installation, the system must be rebooted to update the registry table.
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Reboot the system (1st installation)
•
To be noticed that this screen only appears on first installation of IP Desktop Softphone.
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9. IP Desktop Softphone in OXE context 9.1 Startup In your system, the Administrator has installed the application: IP Desktop Softphone and has done the required basic configuration. When you boot your system, this application does not automatically launch itself. To launch this application, you can click the following icon. The application had placed this icon in your desktop, during the process of its installation.
Alternatively, you can launch it from Start, as follows: Start All Programs Alcatel-Lucent IP Desktop Softphone This is illustrated below:
Path to launching link
Once you run the application as given above, the following image displays in your screen: Note: If you are running this application for the first time after installing, then the Audio Wizard screen overlaps phone’s display to enable its configuration. This is detailed in the Installation Manual.
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Screenshot 1 – Phone display
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Screenshot 2 – Phone display (Accessibility case)
Now this IP Desktop Softphone is ready to use. However, working of this phone will have to be customized to meet your requirements. For this, you will have to do some configuration. The following section explains the configuration.
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9.2 User Configuration Configuration of this application is given under following three heads: •
Applications
•
Audio Wizard
•
Volume Level
To embark on the configuration process, you will have to right click on the phone image. In the menu that displays, select Options. This lists the above given 3 options. You can select the one you need and configure the settings there. 9.2.1
Applications
Under this head, you can customize the following, to suit your preferences: •
When the phone image should display
•
Language
•
Audio Devices
•
Type of ring
To configure the above, follow the steps below: 1. 2.
Right click on the phone image. In the list box that displays, select: Options Applications, as given below:
Path to Customizing
3.
This displays options screen with 4 tabs as given below:
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Tab - General
•
4.
In this screen, only the first 2 tabs are relevant for end users. The last 2 tabs are for the Administrator only. For customization, you need to use the first 2 tabs only. The first tab General Opens by default. In the entry boxes in this tab, you can see the values entered during the installation process. Now, you can change these entries, as you require. The following table explains these entries:
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Field Name
Description
Show Toolbar:
Toolbar refers to the Softphone image display. Using the fields below, you can customize as to when it should display. Never
This option is mainly used during the Inter-working with CTI applications that have their own GUI.
Always
If you select this, the toolbar displays always, above all other displays
On
The toolbar would display only when you click on the Softphone icon in the system tray
On Ringing
Toolbar displays when the Softphone rings
Foreground
When this is ticked, the phone display shows up, when the phone rings
Demand
Quick Key
Through this box, you can assign a key, pressing which, the toolbar would display. To do so, position the cursor in the box and click the desired key, like: function keys, Ctrl + alphabet, etc. Immediately, this box displays the description of the key you had given. Only (Ctrl + shift + key) or (Ctrl+ alt + key) combinations are available
Language
This dropdown box gives you the choice of 12 languages. They are given below in the same sequence as given in the application: •
Chinese
•
Dutch
•
English
•
Finnish
•
French
•
German
•
Italian
•
Korean
•
Norwegian
•
Portuguese
•
Russian
• Spanish The language you select here will be used in all the tabs. This change is confined to these customization pages only and does not affect the toolbar display. Use Skin
This refers to the appearance of phone image. It provides only one choice. Select it.
AOM
This stands for: Add-On Module. If you click at the bottom right button of the phone image, a pad would extend. It contains many programmable buttons. Your selection in this dropdown box determines the availability of this pad. Here you have the following option: AOMEL: The pad would contain 14 buttons
Toaster Option
When a call comes in, IP Desktop Softphone icon displays on the screen with appropriate message at bottom of screen, if you tick this. You can take the call or stop the ringing. That display looks like this:
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Field Name
Description
Protected mode
Since latest versions of IP Desktop Softphone do not support Encryption, this check box is not relevant now. But if you already have an encrypted setup in , then you will have to invariably tick this check box. Otherwise, IP Desktop Softphone will not work.
Accessibility Option
Activate this option to use IP Desktop Softphone in case of partially sighted users
Note: Current version of IP Desktop Softphone does not support Encryption and VLAN. The Protected Mode referred in above table is relevant only where encryption is already in existence. 5. 6.
Once you have completed making changes, click on Apply to save your entries. If you click OK, it saves the entries and closes this screen. Move on to 2nd tab. Its displays as below:
Tab - Sounds
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This page is dedicated to customizing ring tones. The table below explains the entries in this page: Field Name
Description
Events
This box lists a total of 16 predefined ring tones (0 through 15). The application had stored these in appropriate folder, during the time of installation. They are: ColdRiver, Disco, Nature, Street Dance, Xylofun, Sunrise, Dooing Dooing, Baby Piano, Transatlantic, Moonlight, Submarine, Classic, Jazzy, Party, Zen and Orchid. You can select the required ring tone by clicking on it. When you do so, it is highlighted to indicate your selection. When you select a ring tone here, Sound, Browse and the nearby buttons become usable. You 1. 2. 3. 4.
Get ringing id from server
can change any of the ring tone files that are assigned to the Rings list. To do so, Select the Ring # that you intend to change Click on the Browse button. This displays explorer window Select the required wav file Click Apply button, followed by Ok button.
This is the ring tone provided by the server. If you click on this, your selection in the Events box if any, is undone.
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Field Name
Description
Sound
This box displays the path where the files displayed in the Events box are located. You could edit this entry, only when you select any ring tone in the Events box.
Browse
To select a different path from what the box Sound displays, use this button. It opens explorer window to select the required file. This plays the sound of the file that the box Sound displays. To stop the music that is being played, click this button.
7.
Once you have completed making changes, click on Apply to save your entries. If you click OK, it saves the entries and closes this screen.
Now you have completed customizing the application to suit your preferences.
9.2.2
Audio Wizard
This link is dedicated for customizing audio devices. You can configure the audio devices of your choice, separately for ringing, speakers and microphone. This application supports use of Bluetooth Headset to make conversations using this phone. This saves you the hassles of wire connectivity. But before you configure, these audio devices should have been connected and installed in your system. Later, if you add/change audio devices, you will have to run this wizard again and select your preferences. Otherwise, the changes in audio hardware will not have any effect. To start on configuration, follow the steps below: 1. 2.
Right click on the phone image. In the list box that displays, select: Options Audio Wizard, as given below:
Screenshot 2 – Path to Customizing Audio Wizard
3.
The screen that opens is just to inform you to close all audio devices before proceeding with the configuration. Below is its screenshot:
Audio Wizard - Instructions
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4.
After you close all audio devices, click Next in this screen. The following screen opens:
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Audio Wizard – Configuration page
•
In this page, you can initialize available audio devices for the different purposes given in this screen. The dropdown boxes in this page list all the available audio devices. The table below explains the components of this screen:
Field Name/Icon
Description In this dropdown box, the audio device that you select will be utilized for phone’s output, and is heard through speakers. The audio device you select here picks up your speech and inputs into the phone.
Checkbox
Once you check it, you can see the phone’s output device you had chosen, replicated here. This is default. If you do not want to use this, then uncheck the the checkbox. When uncheck this box, the nearby display will vanish.
Ring - 2
This is second ringing device for you to select
Ringtone
When you click on this button, it opens Explorer window. From there, select a .wav file. The phone uses this file while testing the audio properties. The file you have selected, displays above this button.
Checkbox (last)
This refers to the audibility of what you speak, in your earpiece. When you tick this box, this echo is done away with.
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5.
Once you have completed this page, click Next. The screens that follow are for adjusting the volume of these audio devices. The next screen is below:
Audio Wizard – Audio device volume setting
6.
In this page, you can set the volume for speakers or headphones. You can do the following activities in this page: a) To decrease the volume, click and drag down the button(s) against the arrows. b) Likewise, to increase the volume, click and drag up the button(s) pointed to, by the arrows. c)
To check if the volume you have set satisfies satisfies your requirements, click on the button. This plays the sound to enable you to know the volume level. d) To silence this device, tick the checkbox against Mute. 7. After completing entries in this page, click Next. The following screen displays:
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Audio Wizard – Microphone volume setting
8. 9.
This page is for setting volume level for microphone. At the right of the screen, you can find a text, which you can read into the microphone to test the volume level. Once done, click Next. Depending on the number of audio devices you use, these screen display. Once done, the following screen displays:
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Audio Wizard – configuration complete
10.
Now you have completed the Audio Wizard configuration. Click Finish to close this screen.
Note: It is recommended to plug the headset before launching the IP Desktop Softphone and to launch manually one time the Audio Wizard after fter the installation. After that, the connection and disconnection of the headset is detected automatically. When a headset is i connected, the audio is sent in this device.
9.2.3
Volume Level
By default, the volume you had set using Audio Tuning Wizard will be active. But if you want to temporarily change the volume during conversation, then you can use this facility. Once the call cal is over, this setting will not be in effect This link has only one page under it. To set volume levels of these, 1. 2.
Right click on the phone image. In the list box that displays, select: Options Volume Level, as given below:
Path to Customizing Volume Level
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3.
Now, the following page opens.
Master volume settings
4.
5.
In this page, the first pair of controls is for setting the volume for recording. The next pair is for Receivers. You can adjust the volume by moving up or down, the buttons, using mouse pointer. To silence the Receivers’ volume, check the Mute checkbox. Once done, click on the “x” button at top right.
9.3 Shortcut Key Programming This refers to assigning keys in the system’s keyboard to specific functions available in the phone image. Once so assigned, you can use the system’s key board keys, instead of clicking on the buttons of the phone image. Suppose you have assigned Ctrl+A to the redial function, then you can key in Ctrl+A, instead of clicking on the
button of the phone’s image.
Conditions of this programming are: 1. 2. 3. 4. 5.
Only specific keys of the phone display can be assigned with shortcut keys. All function keys can be assigned. But if any function key is used by a running application, then at the use of that function key, the other application gets precedence. Other than function keys, alphabets can be used, in combination with Control key. Alphabet keys are not case sensitive. You cannot assign shortcuts to any keys other than those specified above. The assigned keys can be deleted, if desired.
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Programming process To program shortcut keys, do the following: 1. 2. 3.
Launch the application. If it is already launched, click on the system tray icon, to display the phone image Right click anywhere on the phone image. In the menu that displays, select Shortcuts Keys. Below is an illustration:
To open shortcut-programming screen
4.
When you click on the Shortcuts Keys, the following image displays:
Shortcut programming tool
5.
You can create shortcuts, only for the keys that are in display in the above image. To create shortcut for a key, click on that key. The following displays:
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List of shortcuts available
6.
In the above screenshot, a) All items in the list, but for Ctrl+A are available for assignment. It is because, Ctrl+A is already assigned to a key. b) Ctrl+H is given a blue background. It indicates that the mouse pointer is over Ctrl+H.
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c)
If the key over which you have clicked is already assigned with a shortcut, then you can delete it, by clicking on: Delete Shortcut. d) Suppose, the key over which you have clicked is already assigned with a shortcut. If you intend to change that shortcut to another, then click on the new shortcut. The new shortcut would replace the old one. 7. To assign a shortcut, click on the desired shortcut from the list. 8. To check the shortcut assignment, move mouse pointer over it. It displays the shortcut, if assigned. In the below sample, the button F2 is assigned with the shortcut: Ctrl+A. On mouse over, it reveals the assignment Display of stored shortcut
9.
Once the assignment is over, right click on the phone image. A box with the word Exit displays. Click on it to close this display.
Now, the shortcut programming is effective for the phone.
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9.4 Add-On Module In the phone image, at bottom right, there is an arrow button that looks like this: . When you click on it, it extends a programmable key pad. It also can be used as a toggle to retract the extended key pad. The extended key pad contains 14 keys. You can find its explanation under 3.1 Applications AOM. This module is always available even if no add-on option is configured on pbx side. Below is its sample display: Programmable keypad in display
9.4.1
Programming AOM Keys
The purpose of the keys of the keypad is to custom initialize them with desired functions. These can be programmed to: •
Execute a function of the phone
•
Execute application in hard disk
Once programmed, just a click on that button to execute that function. For identification purposes, the name of the program displays against that button, along with its icon, if available. Below, examples are given for each of the above bulleted tasks.
9.4.2
Programming a function of the phone
Using this facility, you can save on the many clicks that you use on the phone to accomplish your tasks. To reach some functions in the phone, you need to pass through many submenus. This process you can initialize to a button. From then on, to execute that function, all you need to do is to click on the button of the keypad. Below is an example, given in steps: 1. 2.
Launch the phone Expand the key pad
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3.
In the phone, select: Menu Settings Phone Key program. Now the phone will look as below:
Key Programming – Select key
4.
In the keypad, click on the button to which you intend to initialize this function. This changes the screen to the one below:
Key Programming – Display on key selection
5. 6.
You can reach the above screen, just by clicking on the button to be programmed. From here onwards, you can select the required program by moving through the menu path. This example targets at programming Forward on Busy. To do so,
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Key Programming – Menu step 1
7.
In the above screen, select Forward Services.
Key Programming – Menu step 2
8.
Select Forward on Busy
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Key Programming – Final step
9.
Select Apply.
Key programming complete
10. 11.
This completes the programming of phone’s services. To execute this function, just click on the button. When you do so, the display will be as below:
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Function execution through programmed key
9.4.3
Programming application from hard disk
This is to initialize a file found in your hard disk, to the button of your choice. This saves you the hassle to searching through the explorer to locate the required file. This example shows the method of initializing Internet Explorer to a button. 1. 2. 3.
Launch the phone Expand the key pad Right-click on the required button. A box reading Options displays as below:
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Key Programming – Click on button
4.
Click on Options. The following box shows up:
Key Programming – Undoing AOM selection
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5.
Uncheck AOM. This changes the display to:
Key Programming – To use explorer
6. 7.
In the above box, select the button to open the explorer window. In the explorer window, select the executable file of the Internet Explorer. Then the display will be as below:
Key Programming – File selection
8.
Now, click on the box. This initializes that file to the selected button. You can see the entry against the button as in the following screenshot:
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Key Programming complete
9.
This completes the initialization. Explorer.
Now you can click on this button to launch the Internet
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9.5 Using your IP Desktop Softphone When you launch the application, the phone’s image is displayed.. The skin of the display depends on the skin selection you have already configured. Below is a sample display. The screenshot below gives brief note of the components of the phone image. This could enable you to identify the components of the image. Phone default screen
Using g this phone is easier compared to the hard ard phone. Below are some of the methods of using it: To make a call: 1.
Launch the application. activate it using the
If you have already launched the application and it is dormant,
icon in the system tray.
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2.
Dial the he required number using the numeric keypad of computer or that of the phone image. No need to press Enter. The dialed number displays in the display panel If recipient is busy, you can see that status in the display panel, in addition to the busy tone.
3. 4. 5.
To redial the same number, click on the button on the Softphone. You can hear the ringing tone through the speakers of the computer. You can speak through the attached microphone. The call recipient’s voice will be audible through the speakers attached to your system.
6.
To end the call, click on the
button.
To receive a call: 1. a) b)
When you receive a call, you are intimated of it, in following 3 ways: You can hear the ring The display panel displays the number of the person who is calling. Below is a sample:
Incoming call display
c)
The system tray icon keeps alternating between the following two images:
System tray icon indicating incoming call
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2.
You can pick up the call, using either of the following 4 methods: a) b) c) d)
Click on the icon Press Enter in the Key Board Click on the link “Take Call” in the screen (see screenshot above). Click on the OK button (green on incoming call)
3. 4.
Clicking on Silent or stops the ring, but the line will be active To increase or decrease the volume of the conversation, click on the
5.
To end the call, click on the
or
button.
button.
Other uses: 1.
To send text messages, use the button. You can see the relevant displays in the display panel. Use the computer keyboard to key in text.
2.
Interphony: This is represented by the button. This has 2 different functions. Either or both of these could be available to the user, subject to Administrator’s configuration to that end. This button acts as a toggle. a) When the phone is idle: When this button is clicked, a message: “Interphony activated” displays on the screen. Besides the button turns blue, and stays that way. This indicates that interphony is active. In this situation, incoming calls are picked up automatically. That is, the line becomes active without any intervention of the user. Since this button is a toggle, when it is clicked upon when it is active, it is deactivated. This is confirmed by the message: “Interphony deactivated” that displays on the screen. The color of the button also turns to normal. b) During a phone conversation: Clicking on this button during a conversation mutes the audio on the user’s side. Anything the user speaks will not be audible on the other terminal. To reverse it, click on it again.
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10. IP Desktop Softphone in OXO context 10.1 Startup In your system, the Administrator has installed the application: IP Desktop Softphone and has done the required basic configuration. When you boot your system, this application does not automatically launch itself. To launch this application, you can click the following icon. The application had placed this icon in your desktop, during the process of its installation.
Alternatively, you can launch it from Start, as follows: Start All Programs Alcatel-Lucent IP Desktop Softphone This is illustrated below: Path to launching link
Once you run the application as given above, the following image displays in your screen: Note: If you are running this application for the first time after installing, then the Audio Wizard screen overlaps phone’s display to enable its configuration. This is detailed in the Installation Manual.
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Screenshot 1 – Phone display
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Screenshot 2 – Phone display (Accessibility case)
Now this IP Desktop Softphone is ready to use. However, working of this phone will have to be customized to meet your requirements. For this, you will have to do some configuration. The following section explains the configuration.
Remark: the IP Desktop Softphone can work properly only if there is at least one microphone and one speaker installed in the PC.
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10.2 User Configuration Configuration of this application is given under following three heads: •
Applications
•
Audio Wizard
•
Volume Level
To embark on the configuration process, you will have to right click on the phone image. In the menu that displays, select Options. This lists the above given 3 options. You can select the one you need and configure the settings there. 10.2.1 Applications Under this head, you can customize the following, to suit your preferences: •
When the phone image should display
•
Language
•
Audio Devices
•
Type of ring
To configure the above, follow the steps below: 1. 2.
Right click on the phone image. In the list box that displays, select: Options Applications, as given below:
Path to Customizing
3.
This displays options screen with 3 tabs as given below:
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Tab - General
•
In this screen, only the first 2 tabs are relevant for end users. The last tab is for the Administrator only. For customization, you need to use the first 2 tabs only. 4. The first tab General Opens by default. In the entry boxes in this tab, you can see the values entered during the installation process. Now, you can change these entries, as you require. The following table explains these entries: Field Name
Description
Show Toolbar:
Toolbar refers to the Softphone image display. Using the fields below, you can customize as to when it should display. Never
This option is mainly used during the Inter-working with CTI applications that have their own GUI.
Always
If you select this, the toolbar displays always, above all other displays
On
The toolbar would display only when you click on the Softphone icon in the system tray
Demand
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Field Name
Description On Ringing
Toolbar displays when the Softphone rings
Foreground
When this is ticked, the phone display shows up, when the phone rings
Quick Key
Through this box, you can assign a key, pressing which, the toolbar would display. To do so, position the cursor in the box and click the desired key, like: function keys, Ctrl + alphabet, etc. Immediately, this box displays the description of the key you had given. Only (Ctrl + shift + key) or (Ctrl+ alt + key) combinations are available
Language
This dropdown box gives you the choice of 12 languages. They are given below in the same sequence as given in the application: •
Chinese
•
Dutch
•
English
•
Finnish
•
French
•
German
•
Italian
•
Korean
•
Norwegian
•
Portuguese
•
Russian
• Spanish The language you select here will be used in all the tabs. This change is confined to these customization pages only and does not affect the toolbar display. Use Skin
This refers to the appearance of phone image. It provides only one choice. Select it.
AOM
This stands for: Add-On Module. If you click at the bottom right button of the phone image, a pad would extend. It contains many programmable buttons. Your selection in this dropdown box determines the availability of this pad. Here you have the following option: AOMEL: The pad would contain 14 buttons
Toaster Option
When a call comes in, IP Desktop Softphone icon displays on the screen with appropriate message at bottom of screen, if you tick this. You can take the call or stop the ringing. That display looks like this:
Protected mode
Since latest versions of IP Desktop Softphone do not support Encryption, this check box is not relevant now. But if you already have an encrypted setup in server, then you will have to invariably tick this check box. Otherwise, IP Desktop Softphone will not work.
Accessibility Option
Activate this option to use IP Desktop Softphone in case of partially sighted users
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Note: Current version of IP Desktop Softphone does not support Encryption and VLAN. The Protected Mode referred in above table is relevant only where encryption is already in existence. 5. Once you have completed making changes, click on Apply to save your entries. If you click OK, it saves the entries and closes this screen. 6. Move on to 2nd tab. Its displays as below: Tab - Sounds
•
This page is dedicated to customizing ring tones. The table below explains the entries in this page:
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Field Name
Description
Events
This box lists a total of 16 predefined ring tones (0 through 15). The application had stored these in appropriate folder, during the time of installation. They are: ColdRiver, Disco, Nature, Street Dance, Xylofun, Sunrise, Dooing Dooing, Baby Piano, Transatlantic, Moonlight, Submarine, Classic, Jazzy, Party, Zen and Orchid. You can select the required ring tone by clicking on it. When you do so, it is highlighted to indicate your selection. When you select a ring tone here, Sound, Browse and the nearby buttons become usable. You can change any of the ring tone files that are assigned to the Rings list. To do so, 5. Select the Ring # that you intend to change 6. Click on the Browse button. This displays explorer window 7. 8.
Select the required wav file Click Apply button, followed by Ok button.
Get ringing id from server
This is the ring tone provided by the server. If you click on this, your selection in the Events box if any, is undone.
Sound
This box displays the path where the files displayed in the Events box are located. You could edit this entry, only when you select any ring tone in the Events box.
Browse
To select a different path from what the box Sound displays, use this button. It opens explorer window to select the required file. This plays the sound of the file that the box Sound displays. To stop the music that is being played, click this button.
7.
Once you have completed making changes, click on Apply to save your entries. If you click OK, it saves the entries and closes this screen.
Now you have completed customizing the application to suit your preferences. 10.2.2 Audio Wizard This link is dedicated for customizing audio devices. You can configure the audio devices of your choice, separately for ringing, speakers and microphone. This application supports use of Bluetooth Headset to make conversations using this phone. This saves you the hassles of wire connectivity. But before you configure, these audio devices should have been connected and installed in your system. Later, if you add/change audio devices, you will have to run this wizard again and select your preferences. Otherwise, the changes in audio hardware will not have any effect. To start on configuration, follow the steps below: 11. 12.
Right click on the phone image. In the list box that displays, select: Options Audio Wizard, as given below:
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Screenshot 3 – Path to Customizing Audio Wizard
13.
The screen that opens is just to inform you to close all audio devices before proceeding with the configuration. Below is its screenshot:
Audio Wizard - Instructions
14.
After you close all audio devices, click Next in this screen. The following screen opens:
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Audio Wizard – Configuration page
•
In this page, you can initialize available audio devices for the different purposes given in this screen. The dropdown boxes in this page list all the available audio devices. The table below explains the components of this screen:
Field Name/Icon
Description In this dropdown box, the audio device that you select will be utilized for phone’s output, and is heard through speakers. The audio device you select here picks up your speech and inputs into the phone.
Checkbox
Once you check it, you can see the phone’s output device you had chosen, replicated here. This is default. If you do not want to use this, then uncheck uncheck the checkbox. When uncheck this box, the nearby display will vanish.
Ring - 2
This is second ringing device for you to select
Ringtone
When you click on this button, it opens Explorer window. From there, select a .wav file. The phone uses this file while testing the audio properties. The file you have selected, displays above this button.
Checkbox (last)
This refers to the audibility of what you speak, in your earpiece. When you tick this box, this echo is done away with.
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15.
Once you have completed leted this page, click Next. The screens that follow are for adjusting the volume of these audio devices. The next screen is below:
Audio Wizard – Audio device volume setting
16.
In this page, you can set the volume for speakers or headphones. You can do the following activities in this page: e) To decrease the volume, click and drag down the button(s) against the arrows. f) Likewise, to increase the volume, click and drag up the button(s) pointed to, by the arrows. g)
To check if the volume you have set satisfies satisfies your requirements, click on the button. This plays the sound to enable you to know the volume level. h) To silence this device, tick the checkbox against Mute. 17. After completing entries in this page, click Next. The following screen displays:
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Audio Wizard – Microphone volume setting
18. 19.
This page is for setting volume level for microphone. At the right of the screen, you can find a text, which you can read into the microphone to test the volume level. Once done, click Next. Depending on the number of audio devices you use, these screen display. Once done, the following screen displays:
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Audio Wizard – configuration complete
20.
Now you have completed the Audio Wizard configuration. Click Finish to close this screen.
Note: Preconisation is to plug the headset before launching the IP Desktop Softphone and to launch manually one time the Audio Wizard after fter the installation. After that, the connection and disconnection of the headset is detected automatically. When a headset is connected, the audio is sent in this device.
10.2.3 Volume Level By default, the volume you had set using Audio Tuning Wizard will be active. But if you want to temporarily change the volume during conversation, then you can use this facility. Once the call is over, this setting will not be in effect This link has only one page under it. To set volume levels of these, 6. 7.
Right click on the phone image. In the list box that displays, select: Options Volume Level, as given below:
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Path to Customizing Volume Level
8.
Now, the following page opens.
Master volume settings
9.
10.
In this page, the first pair of controls is for setting the volume for recording. The next pair is for Receivers. You can adjust the volume by moving up or down, the buttons, using mouse pointer. To silence the Receivers’ volume, check the Mute checkbox. Once done, click on the “x” button at top right.
10.3 Shortcut Key Programming This refers to assigning keys in the system’s keyboard to specific functions available in the phone image. Once so assigned, you can use the system’s key board keys, instead of clicking on the buttons of the phone image. Suppose you have assigned Ctrl+A to the redial function, then you can key in Ctrl+A, instead of clicking on the
button of the phone’s image.
Conditions of this programming are: 6. 7.
Only specific keys of the phone display can be assigned with shortcut keys. All function keys can be assigned. But if any function key is used by a running application, then at the use of that function key, the other application gets precedence. 8. Other than function keys, alphabets can be used, in combination with Control key. Alphabet keys are not case sensitive. 9. You cannot assign shortcuts to any keys other than those specified above. IP Desktop Softphone (Windows) for Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office Communication Servers User Guide – ALESVC56137 Ed 2.0 ALE International proprietary and confidential Page 65 of 81
10.
The assigned keys can be deleted, if desired.
Programming process To program shortcut keys, do the following: 10. 11. 12.
Launch the application. If it is already launched, click on the system system tray icon, to display the phone image Right click anywhere on the phone image. In the menu that displays, select Shortcuts Keys. Below is an illustration:
To open shortcut-programming screen
13.
When you click on the Shortcuts Keys, the following image displays:
Shortcut programming tool
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14.
You can create shortcuts, only for the keys that are in display in the above image. To create shortcut for a key, click on that key. The following displays:
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List of shortcuts available
15.
In the above screenshot, e) All items in the list, but for Ctrl+A are available for assignment. It is because, Ctrl+A is already assigned to a key. f) Ctrl+H is given a blue background. It indicates that the mouse pointer is over Ctrl+H.
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g)
If the key over which you have clicked is already assigned with a shortcut, then you can delete it, by clicking on: Delete Shortcut. h) Suppose, the key over which you have clicked is already assigned with a shortcut. If you intend to change that shortcut to another, then click on the new shortcut. The new shortcut would replace the old one. 16. To assign a shortcut, click on the desired shortcut from the list. 17. To check the shortcut assignment, move mouse pointer over it. It displays the shortcut, if assigned. In the below sample, the button F2 is assigned with the shortcut: Ctrl+A. On mouse over, it reveals the assignment Display of stored shortcut
18.
Once the assignment is over, right click on the phone image. A box with the word Exit displays. Click on it to close this display.
Now, the shortcut programming is effective for the phone.
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10.4 Add-On Module In the phone image, at bottom right, there is an arrow button that looks like this: . When you click on it, it extends a programmable key pad. It also can can be used as a toggle to retract the extended key pad. The extended key pad contains 14 keys. You can find its explanation under 3.1 Applications AOM. This module is always available even if no add-on add option is configured on pbx side. Below is its sample display: Programmable keypad in display
10.4.1 Programming AOM Keys The purpose of the keys of the keypad is to custom initialize them with desired functions. These can be programmed to: •
Execute a function of the phone
•
Execute application in hard disk
Once programmed, just a click on that button to execute that function. For identification purposes, the name of the program displays against that button, along with its icon, if available. Below, examples are given for each ch of the above bulleted tasks.
10.4.2 Programming a function of the phone Using this facility, you can save on the many clicks that you use on the phone to accomplish your tasks. To reach some functions in the phone, you need to pass through many submenus. This This process you can initialize to a button. From then on, to execute that function, all you need to do is to click on the button of the keypad. Below is an example, given in steps: 12.
Launch the phone
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13. 14.
Expand the key pad In the phone, select: Menu Settings Phone Keys.. Now the phone will look as below:
Key Programming – Select key
15.
In the keypad, click on the button to which you intend to initialize this function. This changes the screen to the one below:
Key Programming – Display on key selection
16. 17.
You can reach the above screen, just by clicking on the button to be programmed. Then you can select “Name” to give a name to the key,
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Key Programming – Menu step 1
18.
When the name is entered, click “OK”, and then select “Number” to manage called number.
Key Programming – Menu step 2
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Key Programming – Final step
19. 20.
This completes the programming of phone’s services. To execute this function, just click on the button. When you do so, the display will be as below:
Function execution through programmed key
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10.4.3 Programming application from hard disk This is to initialize a file found in your hard disk, to the button of your choice. This saves you the hassle to searching through the explorer to locate the required file. This example shows the method of initializing Internet Explorer to a button. 1. Launch the phone 2. Expand the key pad 3. Right-click click on the required button. A box reading Options displays as below:
Key Programming – Click on button
4. Click on Options. The following box shows up:
Key Programming – Undoing AOM selection
5. Uncheck AOM. This changes the display to:
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Key Programming – To use explorer
6. In the above box, select the button to open the explorer window. 7. In the explorer window, select the executable file of the Internet Explorer. Then the display will be as below: Key Programming – File selection
8. Now, click on the box. This initializes that file to the selected button. You can see the entry against the button as in the following screenshot:
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Key Programming complete
9. This completes the initialization. Explorer.
Now you can click on this button to launch the Internet
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10.5 Using your IP Desktop Softphone When you launch the application, the phone’s image is displayed. The skin of the display depends on the skin selection you have already configured. Below is a sample display. The screenshot below gives brief note of the components of the phone image. This could enable you to identify the components of the image. Phone default screen
Using this phone is easier compared to the Hard phone. Below are some of the methods of using it: To make a call: 1. Launch the application. activate it using the
If you have already launched the application and it is dormant,
icon in the system tray.
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2. Dial the required number using the numeric keypad of computer or that of the phone image. No need to press Enter. The dialed number displays in the display panel 3. If recipient is busy, you can see that status in the display panel, in addition to the busy tone. 4. To redial the same number, click on the button on the Softphone. 5. You can hear the ringing tone through the speakers of the computer. You can speak through the attached microphone. The call recipient’s voice will be audible through the speakers speake attached to your system. 6. To end the call, click on the
button.
To receive a call: 1. When you receive a call, you are intimated of it, in following 3 ways: a. You can hear the ring b. The display panel displays the name of the person who is calling. Below is a sample: Incoming call display
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c. The system tray icon keeps alternating between the following two images: System tray icon indicating incoming call
2. You can pick up the call, using either of the following 4 methods: o o o o
Click on the icon Press Enter in the Key Board Click on the link “Take Call” in the screen (see screenshot above). Click on the OK button (green on incoming call)
3. Clicking on Silent or stops the ring, but the line will be active 4. To increase or decrease the volume of the conversation, click on the 5. To end the call, click on the
or
button.
button.
Other uses: 1. To send text messages, use the button. You can see the relevant displays in the display panel. Use the computer keyboard to key in text. 2. Interphony: This is represented by the button. This has 2 different functions. Either or both of these could be available to the user, subject to Administrator’s configuration to that end. This button acts as a toggle. o When the phone is idle: When this button is clicked, a message: “Interphony activated” displays on the screen. Besides the button turns blue, and stays that way. This indicates that interphony is active. In this situation, incoming calls are picked up automatically. That is, the line becomes active without any intervention of the user. Since this button is a toggle, when it is clicked upon when it is active, it is deactivated. This is confirmed by the message: “Interphony deactivated” that displays on the screen. The color of the button also turns to normal. o During a phone conversation: Clicking on this button during a conversation mutes the audio on the user’s side. Anything the user speaks will not be audible on the other terminal. To reverse it, click on it again.
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11. Usages Restrictions 11.1 Non availability of NOE functionalities To be noticed that some functionality are available on phone menus but are not relevant for the IP Desktop Softphone and are not functional. The lists of functionalities available for configuration on phone menus via the Menu\settings\Phone And which will have no impact on IP Desktop Softphone behaviors are: o o o o o o
Menu\Settings\Phone\Jack plug Menu\Settings\Phone\Bluetooth Menu\Settings\Phone\Ringing\Level Menu\Settings\Phone\Ringing\More options\Progressive ringing Menu\Settings\Phone\Ringing\More options\One beep before ringing Menu\Settings\Phone\Ringing\More options\Three beeps before ringing
11.2 Entry selection in a list In Messaging Portal, the selection of an entry in the lists (IM, Call Logs and Voice Mgs) is done as follows: o Select An entry is selected with o Up/Down arrays from NOE display o PC keyboard o using mouse wheel o when an entry is selected the entry is highlighted in blue color o then to have more details you can click on OK key to select it
The behavior is the same for other lists: o Contrast o Redial list o Language o Home Page o Melody Remark: the mouse click on an entry has no effect.
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12. Trace Activation To activate traces, please follow the following procedure: 1. Edit the file log4cxx.xml under installation directory, : 2. Locate the line (Normally line 80) o 3. By default, level value is set to “OFF”, replace the value “OFF” by “INFO” o 4. Save the file 5. The IP Desktop Softphone must be restarted to take changes into account. Log files are located under directory: C:\Users\\AppData\Local\Temp\Alcatel-Lucent\IpDesktopSoftPhone\Logs Where is the current Windows user name
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