Ip Office Release 4.2 Product Update

Transcript

Product Update: IP Office Release 4.2 Regional Applicability: All IP Office Release 4.2 Product Update Revised: July 18, 2008 Update Number: Version 1.0 SMBS Document Definition: Product/Platform Summary Detailed Product Description Product Update 9 Sale Guide Avaya Proprietary and Confidential This document is an ongoing, evolving summary incorporating the latest updates on the entire product platform. (e.g., any version of IP Office). It is global and will note any regional distinctions within. This document is the detailed version of the product/platform summary. It is the “everything you need to know” source for the respective product platform. It is global and will note any regional distinctions within. (Formerly known as the Offer announcement.) This is a communication that summarizes “what’s new” within a given release regarding any changes or enhancements to an existing GA (Generally Available) product. This document provides coaching on the key selling points to highlight with customers. It typically also includes information pertaining to implementation guidelines and “need to know” facts. Page 1 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All 1 EXECUTIVE SUMMARY ........................................................................................................ 4 2 IP OFFICE RELEASE 4.2 FEATURE SUMMARY................................................................. 6 3 GENERAL AVAILABILITY DATES OF R4.2....................................................................... 10 3.1 3.2 4 MOBILITY ENHANCEMENTS ............................................................................................. 11 4.1 4.2 4.3 4.4 5 Server Enhancements (IP Office 500 only).................................................................. 16 DHCP Enhancements (IP Office 500 only) .................................................................. 16 Embedded File Management (IP Office 500 and IP406 V2 only) ................................ 16 IP Phone Forced Re-Registration ................................................................................ 16 User and Extension Auto Creation Enhancements...................................................... 16 MANAGEMENT ENHANCEMENTS .................................................................................... 16 10.1 10.2 10.3 11 New 1700 Series IP Telephones.................................................................................. 15 S0/T0 Interfaces for IP500 BRI...................................................................................... 15 VOICE OVER IP ENHANCEMENTS.................................................................................... 16 9.1 9.2 9.3 9.4 9.5 10 Out-Calling control........................................................................................................ 14 Voicemail Forward........................................................................................................ 14 Password Changing ..................................................................................................... 14 Softphone Vista Support .............................................................................................. 15 Softphone supports Login ............................................................................................ 15 NEW HARDWARE SUPPORT............................................................................................. 15 8.1 8.2 9 Voicemail to Email........................................................................................................ 14 Cantonese Voicemail Prompts..................................................................................... 14 PHONE MANAGER ENHANCEMENTS .............................................................................. 14 7.1 7.2 7.3 7.4 7.5 8 Unified Messaging Service (UMS) ............................................................................... 12 Check Digit Action ........................................................................................................ 14 Menu Action Enhancements ........................................................................................ 14 Extended VBScript support .......................................................................................... 14 EMBEDDED VOICEMAIL ENHANCEMENTS (IP OFFICE 500 AND IP406 V2 ONLY)..... 14 6.1 6.2 7 Avaya one-X™ Mobile Client for Small Business ........................................................ 11 Mobile Call Control ....................................................................................................... 11 Mobile Twinning license now known as Mobility license.............................................. 12 Mobile Twinning for Logged Out Users........................................................................ 12 VOICEMAIL PRO ENHANCEMENTS.................................................................................. 12 5.1 5.2 5.3 5.4 6 Availability for Avaya Distributors................................................................................. 10 Availability for Avaya Authorized Business Partners ................................................... 10 Static NAT .................................................................................................................... 16 System Status Application enhancements................................................................... 16 Manager Enhancements .............................................................................................. 17 OTHER IP OFFICE SOLUTION FEATURES....................................................................... 17 11.1 11.2 11.3 11.4 11.5 11.6 11.7 Four Sources of Music on Hold.................................................................................... 17 Call Priority Enhancements.......................................................................................... 17 ETSI CHI ...................................................................................................................... 17 Restrict Network Interconnect ...................................................................................... 18 Enhanced Outgoing Call Barring.................................................................................. 18 T3 Telephone Enhancements ...................................................................................... 18 So/To Interfaces for IP500 BRI .................................................................................... 18 Avaya Proprietary and Confidential Page 2 of 25 Product Update: IP Office Release 4.2 11.8 11.9 11.10 11.11 11.12 11.13 11.14 11.15 11.16 Regional Applicability: All Telephone `Messages' Key Goes to Visual Voice ....................................................... 18 SMDR Output from IP Office........................................................................................ 18 Reversal of Operation 'Outgoing Called Number Display' ........................................... 18 Trunk Impedance Detection (North America only)....................................................... 19 IP trunk fall back through ARS ..................................................................................... 19 User Log out Rule Change........................................................................................... 19 IP Office XML Configuration Service............................................................................ 19 New country support .................................................................................................... 19 Support for Small Business Contact Center ................................................................ 19 12 PLATFORM AND TELEPHONE SUPPORT........................................................................ 19 13 LOGISTICS AND ORDERING ............................................................................................. 20 13.1 13.2 13.3 13.4 13.5 13.6 IP Office 500 Software Load ........................................................................................ 20 IP Office R4.2 CD/DVD ................................................................................................ 20 Web Availability ............................................................................................................ 20 Software Upgrade Process .......................................................................................... 21 Software Pricing ........................................................................................................... 21 IP Office Software Applications and License Key Process .......................................... 21 14 IP OFFICE APPLICATION PRICE CHANGES.................................................................... 21 15 IP OFFICE R4.2 PRODUCT AUTHORIZATION AND AVAYA UNIVERSITY TRAINING .. 22 15.1 New Classes Available with IP Office Release 4.2 ...................................................... 22 16 AVAYA GLOBAL SERVICES .............................................................................................. 22 17 COMPLETE LIST OF NEW IP OFFICE RELEASE 4.2 MATERIAL CODES ..................... 23 17.1 17.2 18 General IP Office R4.2 codes (Global): ....................................................................... 23 IP Office 60-Day Trial Licenses (Global):..................................................................... 23 CONTACTS .......................................................................................................................... 25 Avaya Proprietary and Confidential Page 3 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All 1 Executive Summary Avaya is pleased to announce the general availability on August 11, 2008 of IP Office Release 4.2 software. IP Office R4.2 introduces new features to enhance customer service, reduce expenses, and simplify maintenance and serviceability. It also supports the new 1700 series of IP telephones which will be available in November 2008. Mobility Enhancements • • Updated Mobility license replaces the existing mobile twinning license that includes both: o Support for the Avaya one-X™ Mobile Client for Small Business (single-mode client). o Mobile Call Control feature enhances integration between any mobile phone and the office, allowing calls to be transferred, placed on hold etc with ‘star’ codes. Twinning for logged out users. Unified Messaging Service • Synchronized access to voicemails through any IMAP4-compliant e-mail client (e.g. Microsoft Outlook™) or through a web browser. Embedded Voicemail enhancements • Embedded Voicemail now supports voicemail to e-mail presentation Phone Manager enhancements • • User configuration of voicemail out-calling notification of new messages Robust Phone Manager PC Softphone support on Windows Vista. Support for new IP Telephones • New IP Office specific 1700 series of IP telephones which will be available in November 2008. Other Enhancements • • • • Simplified deployment of IP telephony. Multiple sources of Music on Hold. Improved remote manageability through Static NAT. Enhanced diagnostics through the System Status Application. Price Changes • Streamlined pricing for IP Office Applications. Avaya Proprietary and Confidential Page 4 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All Key messages Release 4.2 Mobility Enhancements • • • Unified Messaging Service • Phone Manager Enhancements • 1700 Series Telephones / VoIP enhancements • Multiple Message on hold • Improved management and service • • Customers One-Number access simplifies customer service Lower mobile phone bills by routing all calls through IP Office Seamless connectivity with your mobile workforce Easy access from anywhere for quick response to voicemails through email and browser clients Satisfy customers with fast response to important voice messages with user configurable out-calling More cost-effective deployment of IP telephony More intuitive operation through enhanced key and lamp capability Up to 4 promotional messages/music selected by business groups Less downtime, faster response to resolving customer issues Avaya Proprietary and Confidential • Resellers Unique selling point against many competitors • Faster, easier installation reduces errors and maintenance costs • Simplification for users, reduced training for TUI functions • Competitive pricing for IP deployments • More easily enter into vertical markets such as car dealerships Fewer site visits and fast, easy fault diagnosis and resolution (SSA & Static NAT) • Page 5 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All 2 IP Office Release 4.2 Feature Summary Note: all of the features listed are available worldwide unless otherwise specified. Not all of the features in IP Office 4.2 are supported on all platforms - please see each feature's description for details. Hardware Support • IP Office Control Unit Support IP Office Release 4.2 software is supported on the IP Office 500, IP412, IP406v2, and Small Office Edition. Mobility Enhancements • Mobile Twinning license now known as Mobility license In IP Office R4.2 the existing Mobile Twinning license has been renamed to Mobility license. The license now enables the use of one-X Mobile Client for Small Business and Mobile Call Control • Avaya one-X™ Mobile Client for Small Business (IP Office 500 only) IP Office R4.2 supports the Avaya one-X Mobile “Single Mode” Clients. This functionality provides a graphical interface for call control and allows a one-number service for both incoming and outgoing calls. The clients support devices ranging from high end smart phones to lower end feature phones to support most business environments. • Mobile Call Control (IP Office 500 only) In IP Office R4.2, when a call to a user is delivered to an external number, due to External/Mobile Twinning, the user will be able to dial DTMF sequences to perform supervised and un-supervised transfers, toggle between held calls, and conference (Conference Add and transfer to a Meet-me conference). • Mobile Twinning for Logged Out Users IP Office R4.2 enables the user to logout from an extension and to maintain a logical presence on the system through Mobile Twinning, even if there is no physical extension present. VoiceMail Pro Enhancements • Unified Messaging Service (UMS) A new Unified Messaging Service (UMS) replaces the existing Integrated Messaging Service (IMS). This provides: • Web Browser based connection that allows IP Office licensed users to gain access to their Voicemails through a web browser (with appropriate authentication). • E-mail synchronization with any IMAP4 mail client (e.g. Outlook, Outlook Express) that does not require the installation of client side components or complex Exchange Server integration. • Check Digit Action The Check Digit Action has been enhanced to support the ability for the variables in the system to be validated against existing Extensions, Hunt Groups or Mailboxes. • Menu Action Enhancements VoiceMail Pro 4.2 has simple enhancements to the Menu Action allowing an easier and quicker way of working with timeouts, invalid entries and retry loops. • Extended VBScript support VBScript action will now support VB scripts of up to 10,000 characters. Embedded Voicemail Enhancements • Voicemail to Email (IP Office 500 and IP406 V2 only) Users can now receive an email containing either notification or the complete voicemail message from the Embedded Voicemail. • Cantonese Voicemail Prompts (IP Office 500 and IP406 V2 only) Avaya Proprietary and Confidential Page 6 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All When using the Hong Kong locale, Embedded Voicemail prompts are now available in Cantonese. Phone Manager Enhancements • Out-Calling control Phone Manager Pro and Phone Manager PC Softphone provide the ability for users to change their VoiceMail Pro Out-calling options. • Voicemail Forward Phone Manager Pro and PC Softphone allow users to forward their voicemail messages to other IP Office users. • Password Changing Phone Manager Pro 4.2 can now interact with the IP Office to change the User password. • Softphone Vista Support Phone Manager PC Softphone 4.2 supports operation on Windows Vista Business/Ultimate (32bit only). The overall performance of the Softphone has also been improved resulting in an increased voice quality in challenging network scenarios. • Softphone supports Login Phone Manager PC Softphone 4.2 now allows users to login as an agent and therefore supports interaction with Compact Contact Center. 1700 Series IP Telephone Support IP Office 4.2 supports the new Avaya IP 1700 series telephones - models 1703, 1708 and 1716, together with the BM32 button module. Note that the 1700 phones will be available in November 2008. Voice over IP Enhancements IP Office R4.2 introduces changes to allow easier installation of Avaya 1700, 4600 and 5600 Series phones as well as T3 IP and IP DECT phones, with minimal user intervention and to allow greater configurability for more complex network environments. • Server Enhancements (IP Office 500 only) The total number of clients that can be served by all embedded servers (DHCP, TFTP/HTTP, RAS/H323) has been increased to 50. • DHCP Enhancements (IP Office 500 only) The embedded DHCP server can now support 8 non-contiguous pools of address ranges, each fully configurable into different subnets. The server can be configured to only serve Avaya VoIP telephone clients. It will also offer consistent IP addresses to clients after reboots. • Embedded File Management (IP Office 500 and IP406 V2 only) IP Office R4.2 provides a new user interface within Manager to list the directory content of the removable Compact Flash card, as well as to upload, download and delete files. • IP Phone Forced Re-Registration This new option within the System Status Application (SSA) permits the remote re-registration of individual or groups of Avaya IP telephones for firmware upgrade and maintenance purposes. • User and Extension Auto Creation Enhancements The auto creation feature for IP Phone users and extensions has been made consistent across all phone types. Management Enhancements • Static NAT This new feature is designed primarily for dial-up diagnostic requirements and maintenance abilities. For example this could be utilized to give access to VoiceMail Pro servers. • System Status Application enhancements In IP Office R4.2, System Status Application (SSA) has a new real-time configuration alarms screen which shows several new alarms covering Small Community Network (SCN), license and voicemail status. Avaya Proprietary and Confidential Page 7 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All The new option “IP Phone Forced Re-Registration” within SSA permits the remote re-registration of individual or groups of Avaya IP telephones for firmware upgrade and maintenance purposes. • Manager Enhancements A number of minor changes have been made to make the Manager interface more consistent. Other IP Office solution features • Four Sources of Music on Hold (not available with Small Office Edition) 4 WAV files sources for music on hold can be assigned (or one external source plus 3 WAV files), selectable by Incoming Call Route or Hunt Group. • Call Priority Enhancements A new timer has been introduced to allow calls that have been queuing for longer than a set time to be promoted in priority. In addition, the Dial Extension short code has been enhanced to allow a transferred call to have its priority changed. • ETSI CHI The Line Sub Type ETSI CHI is now available on all supported PRI cards. • Restrict Network Interconnect This feature allows an IP Office to be programmed such that calls cannot be connected between private and public trunk interface groups. Used in some countries to comply with regulations. • Enhanced Outgoing Call Barring A new password protected mechanism allows a user to enable and disable (through Short Codes) the ability to make external outbound calls from an extension. • T3 Telephone Enhancements (not available with Small Office Edition) IP Office R4.2 supports a number of enhancements for all variants of Avaya T3 telephones, including Visual Voice, Conferencing, Line Appearances and Hunt Group functions. • So/To Interfaces for BRI cards (IP Office 500 only) IP Office R4.2 permits circuits on the IP500 BRI trunk interfaces (daughter cards) to operate as S0 interfaces in the same way as ports on the SO8 Expansion Module. • Telephone `Messages' Key Goes to Visual Voice The messages key can now be used to initiate Visual Voice on supported phones. • SMDR Output from IP Office IP Office R4.2 can now provide SMDR (Station Message Detail Recording) call logging information direct from the IP Office, without the need for a separate Delta Server. • Reversal of Operation 'Outgoing Called Number Display' For outbound calls IP Office R4.2 reverts to displaying the user dialed digits rather than digits sent to line. • Trunk Impedance Detection (IP Office 500 only, North America only) IP Office R4.2 includes a utility to test the impedance of analog trunks and propose appropriate gain settings. This could be useful if echo or noise problems are encountered on the line. • IP/SIP trunk fall back through ARS A new Response Timeout option has been added which enables fallback to an alternative trunk within Alternate Route Selection (ARS) within a reasonable time. • User Log Out Rule Change IP Office R4.2 makes moving Users easier by allowing Users to be automatically logged in at the new extension when they log out from their old extension. • IP Office XML Configuration Service A new backend configuration service component will be available to DevConnect partners. This runs on a Microsoft Server, and provides configuration services for user telephony settings that can be accessed through a 3rd Party application via an XML interface. • New country support New locales for German Swiss and Italian Swiss have been added, as has a Turkish locale. • Support for Small Business Contact Center IP Office 4.2 is also the platform to support the Small Business Contact Center (SBCC); planned for release late this year. Avaya Proprietary and Confidential Page 8 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All Platform and Telephone Support • IP Office R4.2 will support the following telephones (pending regional availability): − 2400/5400 series digital phones − 4600/5600 series IP phones − 1700 series IP phones (when available) − 4406, 4412, 4424D+ sets (to provide MERLIN MAGIX migration) − 6400 series sets (no longer sold new) − T3 IP and T3 digital (not supported on IP Office Small Office Edition) − 3701/3711 (IP DECT) − 3616/3620/3626/3641/3645 (WiFi) − 3810 (900MHz) − Analog phones − Associated DSS units (e.g. EU24) • IP Office R4.2 will support the following platforms: − IP Office 500 (Standard and Professional Edition) − IP412 − IP406v2* − IP Office Small Office Edition However, some of the new features in R4.2 are only supported on some platforms, as summarized in the following table: SOE IP406 v2 IP412 IP500 Mobile call control one-X Mobile support Switchable S0/T0 interfaces Embedded voicemail to email VoIP enhancements T3 phone enhancements Four sources of Music on Hold All other new 4.2 features are supported on all four platforms. * - Early releases of IP406v2 (PCS 07 and lower) cannot run R4.2 software due to memory limitations. The upgrade procedure is covered in IP Office Technical Tip number 166. Free upgrades will cease in all regions on September 30, 2008. • IP Office R4.2 will NOT support: − IP401, IP403, and IP406 v1 − These platforms continue to be supported by Avaya, when running Release 3.0DT or Release 3.2 software Detailed release information can be found in the following documents available with the Avaya IP Office R4.2 Platform software pack available on CD and DVD media or downloadable from support.avaya.com from August 11, 2008: Avaya Proprietary and Confidential Page 9 of 25 Product Update: IP Office Release 4.2 • • • Regional Applicability: All Product Description (Release 4.2) Technical Bulletin (Release 4.2) IP Office Knowledgebase - Contains all the technical and user documentation for the IP Office - http://marketingtools.avaya.com/knowledgebase The Technical Bulletin and R4.2 Documentation will be available by August 11, 2008: • Go to support.avaya.com • Select Find Documentation and Technical Information by Product Name under “Resource Library” • Select IP Office • Select the Software Release as 4.2 • Select the Documentation Categories required The latest version of the IP Office Product Description, which defines the IP Office product in more detail, is found on the Avaya BusinessPartner portal (https://partner.avaya.com/), and will require a valid user name and password to view it online. It is also available from support.avaya.com – no password is needed to access this site. Note: Always refer to the Avaya websites for the latest versions for product documentation. Along with the new software and hardware components, there are also a range of services, training courses and bundled solutions to enable channel partners to support IP Office Release 4.2 and more effectively address market requirements. 3 General Availability Dates of R4.2 3.1 Availability for Avaya Distributors August 4, 2008 – all new Avaya material codes are added to Price List Administration Tool (PLAT) files. August 4, 2008 – new License material codes are added to Avaya Direct International (ADI). August 11, 2008 – IP Office Release 4.2 software and documentation is available for download from support.avaya.com. August 11, 2008 – new products are shipped from Avaya to Distributors. 3.2 Availability for Avaya Authorized Business Partners August 11, 2008 – IP Office Release 4.2 software and documentation available for download from support.avaya.com. August 11, 2008 – new IP Office R4.2 codes are available for purchase from Avaya Distributors. August 25, 2008 – new physical material codes (CDs, DVDs, cables) available for volume shipment from Avaya Distributors. Note that IP Office Release 4.2 will be downloadable free of charge for IP Office 500, IP412, IP406v2, and IP Office Small Office Edition platforms. However, Avaya reserves the right to charge for future software releases at its discretion. Avaya Proprietary and Confidential Page 10 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All 4 Mobility Enhancements 4.1 Avaya one-X™ Mobile Client for Small Business IP Office 4.2 supports the Avaya one-X Mobile Client for Small Business, in conjunction with Symbian Single-Mode Version 4.0 mobile technology and Windows Mobile 5 and 6 technology. This provides a graphical interface for call control and allows a one-number service for both incoming and outgoing calls. Avaya one-X™ Mobile for Small Business is supported in SingleMode and therefore unable to handover calls to Wi-Fi networks. Avaya one-X Mobile for Small Business builds on the functionality of the IP Office R4.2 by providing a family of mobile clients designed to further enhance the productivity of mobile workers. The family of Avaya one-X Mobile clients provides quick access to office phone functionality via an intuitive graphical user interface. The clients support devices ranging from high end smart phones to lower end feature phones to support most business environments, independent of the mobile devices deployed. This feature is only supported through the following trunk types on an IP Office 500. • IP500 PRI-U (single or dual) daughter cards • IP500 Dual or Quad BRI daughter cards • SIP trunks (RFC 2833) This feature requires one instance of the Mobility License as described below for each configured user. 4.2 Mobile Call Control In IP Office R4.2, when a call to a user is delivered to an external number, due to External/Mobile Twinning, the user will be able to dial a DTMF sequence **(star-star) to put the call on hold and receive IP Office system dial tone. The user will then be able to perform supervised and unsupervised transfers, toggle between held calls, and conference (Conference Add and transfer to a Meet-me conference). This feature also makes it possible to set up a DID/DDI number into IP Office that will present dial tone to authorized Mobile users and therefore allow outbound dialing. This feature is only supported through the following trunk types on an IP Office 500. • IP500 PRI-U (single or dual) daughter cards • IP500 Dual or Quad BRI daughter cards • SIP trunks (RFC 2833) This feature requires one instance of the Mobility License as described below for each configured user. Avaya Proprietary and Confidential Page 11 of 25 Product Update: IP Office Release 4.2 4.3 Regional Applicability: All Mobile Twinning license now known as Mobility license In IP Office R4.2 the existing Mobile Twinning license has been renamed to Mobility license. The license now enables the use of Mobile Call Control and one-X Mobile Client for Small Business features as well as Mobile Twinning. An instance of the license will be consumed for every user who has Mobility Features checked in IP Office Manager. 4.4 Mobile Twinning for Logged Out Users In releases prior to IP Office R4.2, a user had to be logged in to an extension to use Mobile Twinning. IP Office R4.2 enables the user to logout from an extension and to maintain a logical presence on the system through Mobile Twinning, even if there is no physical extension present. Logged Out includes the extension error state where the user's association to an extension is broken due to the extension being unplugged or a network fault. The user can login to a physical telephone and continue the twinned conversation on the IP Office extension. 5 VoiceMail Pro enhancements 5.1 Unified Messaging Service (UMS) Unified Messaging Service (UMS) is being introduced to replace the Integrated Messaging Solution (IMS), dramatically simplifying installation and configuration. It provides the user with two new client interfaces through which voicemails can be retrieved from VoiceMail Pro. 5.1.1 Voicemail Synchronization via IMAP Email applications such as Outlook which support IMAP can connect to an IMAP server integrated with the VoiceMail Pro server. VoiceMail Pro UMS IP Office Internet PSTN Mail Server (e.g. Exchange) IMAP4 Optional PC with Mail Client (e.g. Outlook) Desk Phone When using a mail client new voice mails arrive as an email with .wav attachment and the user can handle them like any other email. If a voicemail has been listened to, its status will change to “read” everywhere (voicemail box and email Inbox). If the user deletes it, it will be deleted everywhere (voicemail box, email Inbox, and will turn off message waiting light). Users that have UMS access enabled just need to add an additional email account to their client to be able to use the unified messaging features. The instructions for adding this account and configuring the web address for the VoiceMail Pro Web Access can be provided by an administrator email without the need for additional system administration or BusinessPartner support. Avaya Proprietary and Confidential Page 12 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All 5.1.2 VoiceMail Pro Web Access The second interface the UMS license offers to users is a web interface allowing voicemail access via a web browser, such as Internet Explorer 7 or Mozilla Firefox, with the ability to listen to targeted voicemails by using either the PC’s multimedia equipment or the desk phone. The installation of Unified Messaging Services, if including the web service, requires the system installation to be on a server operating system with IIS pre-installed, with the web services option of the VoiceMail Pro installation selected. Once installed, the system will require the following additional configuration: • UMS licenses (for the number of users that will have a UMS capability) • the users selected for UMS support must be enabled by the system administrator in Manager • each user must have a voicemail pass-code (a blank pass-code is not acceptable) As the UMS solution is not reliant on integration with Exchange significant savings are made in the cost of installation and maintenance. The new Material Codes for UMS licenses are as follows: Material Code SAP Description 217880 IPO LIC VMPRO UMS 1 USER 217881 IPO LIC VMPRO UMS 5 USER 217882 IPO LIC VMPRO UMS 10 USER 217883 IPO LIC VMPRO UMS 20 USER 217884 IPO LIC VMPRO UMS 50 USER 217890 IPO LIC UMS 10 USER TRIAL Note that licensing for UMS is per user rather than per system as with IMS. Avaya Proprietary and Confidential Page 13 of 25 Product Update: IP Office Release 4.2 5.2 Regional Applicability: All Check Digit Action The current Check Digit Action in VoiceMail Pro has been enhanced to support the ability for the variables in the system to be validated against existing Extensions, Hunt Groups or Mailboxes. This is particularly important if constructing call flows that require unsupervised transfers to these targets, when there is a need to validate the existence of a target before committing a caller to that target. 5.3 Menu Action Enhancements The current Menu action implementation requires additional call flow elements to be constructed to accommodate Timeout, invalid entries, and retry loops. VoiceMail Pro 4.2 has simple enhancements to the Menu Action providing an easier and quicker way of accommodating this capability. 5.4 Extended VBScript support The VBScript action will now support VB scripts of up to 10,000 characters. 6 Embedded Voicemail Enhancements (IP Office 500 and IP406 V2 only) The following enhancements have been added to make the embedded voicemail solution more complete. 6.1 Voicemail to Email Users can now receive an email containing either notification or the complete voicemail message from the Embedded Voicemail. 6.2 Cantonese Voicemail Prompts When using the Hong Kong locale, Embedded Voicemail prompts are now available in Cantonese. 7 Phone Manager Enhancements 7.1 Out-Calling control Phone Manager Pro and Phone Manager PC Softphone provide the ability for users to change their Out-calling options, including the ability to set phone numbers and associated timeouts. The Out-calling information is passed between Phone Manager Pro 4.2 and VoiceMail Pro 4.2. 7.2 Voicemail Forward Phone Manager Pro and PC Softphone allow users to forward their voicemail messages to other IP Office users. 7.3 Password Changing Phone Manager Pro 4.2 can now interact with the IP Office to change the User password. The Phone Manager User password is also used by the TAPI driver, if installed. The Phone Manager Password mechanism also accommodates the requirements of the Avaya TAPI Driver when changed. Avaya Proprietary and Confidential Page 14 of 25 Product Update: IP Office Release 4.2 7.4 Regional Applicability: All Softphone Vista Support Phone Manager PC Softphone 4.2 supports operation on Windows Vista Business/Ultimate (32bit only). The overall performance of the Softphone has also been improved resulting in an increased voice quality in challenging network scenarios. 7.5 Softphone supports Login Phone Manager PC Softphone 4.2 now allows users to login as an agent and therefore supports interaction with Compact Contact Center. 8 New Hardware Support 8.1 New 1700 Series IP Telephones IP Office R4.2 supports the new Avaya IP 1700 series telephones - models 1703, 1708 and 1716, together with the BM32 button module and other accessories from the 1600 series of IP telephones. The 1700 series is specific to IP Office; the 1600 series telephones will not be available on IP Office. The Avaya 1700 series form a family of cost-effective IP telephones that deliver familiar features at an attractive price point for customers with basic communications needs. Designed as a standalone portfolio these telephones may be intermixed with other Avaya IP telephones. Combining the features of traditional telephones and the latest in telephone user experience, Avaya IP 1700 series telephones provide critical capabilities not often found in competitively priced models. Note that the 1700 phones will be available in November 2008. A separate product update will be sent out nearer that date with more detailed information. 8.2 S0/T0 Interfaces for IP500 BRI IP Office R4.2 permits circuits on the IP500 Dual and Quad BRI trunk interfaces (daughter cards) to operate as S0 interfaces in the same way as ports on the S08 Expansion Module. Each interface can be configured individually for this support, so if only one or two interfaces are required, considerable cost savings can be achieved. The IP500 BRI card in S0 mode supports both point-to-point and point-to-multipoint connections. IP Office provides clocking, and runs the ETSI Protocol as network rather than TE equipment. A maximum of 10 terminal endpoints identifiers are supported on each bus. There is no hardware modification to the cards and as a result there will be no 'signaling power'. This feature does require crossover cables and line termination for each interface (if not provided by the terminal equipment). A suitable converter cable is available from Avaya (new material code 700458649). Relevant Material codes are as follows: Material code 700417413 700417421 700458649 SAP Description IPO IP500 TRNK BRI 4 UNI IPO IP500 TRNK BRI 8 UNI IPO IP500 BRI S0 CONVTR CBL Avaya Proprietary and Confidential Page 15 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All 9 Voice over IP Enhancements IP Office R4.2 introduces changes to allow easier installation of Avaya 1700, 4600 and 5600 Series phones as well as T3 IP and IP DECT phones, with minimal user intervention and to allow greater configurability for more complex network environments. 9.1 Server Enhancements (IP Office 500 only) In IP Office R4.2 the total number of clients that can be served by all embedded servers (DHCP, TFTP/HTTP, RAS/H323) has been increased to 50. 9.2 DHCP Enhancements (IP Office 500 only) In IP Office R4.2, the embedded DHCP server can now support 8 non-contiguous pools of address ranges, each fully configurable into different subnets. The server can be configured to only serve Avaya VoIP telephone clients. It will also offer consistent IP addresses to clients after reboots. 9.3 Embedded File Management (IP Office 500 and IP406 V2 only) IP Office R4.2 provides a new user interface within Manager to list the directory content of the removable Compact Flash card, as well as upload, download and delete files. 9.4 IP Phone Forced Re-Registration This new option within the IP Office R4.2 System Status Application (SSA) permits the remote reregistration of individual or groups of Avaya IP telephones for firmware upgrade and maintenance purposes. 9.5 User and Extension Auto Creation Enhancements The auto creation feature for IP Phone users and extensions has been made consistent across all phone types (including IP DECT) in IP Office R4.2. 10 Management Enhancements 10.1 Static NAT This new feature is designed primarily for dial-up diagnostic requirements and maintenance abilities. For example this could be utilized to give access to VoiceMail Pro servers. IP Office Firewall settings now support Static NAT, with the ability to `pair' external to internal IP addressing. Up to 64 such pairs can be created programming via the Manager. Static NAT allows the following applications though the Static NAT translations: · PC-Anywhere · Windows Terminal Server · Ping and Tracert · Manager · Sysmon · Upgrade Wizard · SSA · VM Pro Client 10.2 System Status Application enhancements In IP Office R4.2, System Status Application (SSA) has a new real-time configuration alarms screen which shows the following new alarms: • Duplicate Numbers in Small Community Networking dial plan Avaya Proprietary and Confidential Page 16 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All • “No routing for Line” - Incoming Line Group has no associated Incoming Call Route • Call Routed to a non-existent Start Point in VoiceMail Pro SSA displays the following new resource availability alarms in IP Office 4.2: • Attempt to use a feature for which no license is installed • Voicemail storage full or nearly full The following new screens are provided in SSA in IP Office 4.2: • Control Unit Audit - details the last 15 accesses from Manager • Feature Key and License Status • Directory, including Users on the SCN • Real time Voicemail port status • Voicemail Summary/Detail information • Real time Mailbox status • IP Route and Service status • Tunnel Status The new option “IP Phone Forced Re-Registration” within SSA permits the remote re-registration of individual or groups of Avaya IP telephones for firmware upgrade and maintenance purposes. 10.3 Manager Enhancements • • • • • All Multi Line Options are now grouped together under a new tab under User/Telephony. Manager now displays the system/default values for No Answer Time and Ring Delay. DSS Status and Beep on Listen have been moved to the System/Telephony Tab. The Conferencing Tone checkbox has been replaced with two options: “Entry and Exit tones” and “Repeating Tone” are now found in the new Tones and Music options section under System/Telephony. IP Office 4.2 Manager can now limit the number of BAK files to keep - under Manager Preferences. 11 Other IP Office solution features 11.1 Four Sources of Music on Hold IP Office R4.2 allows up to 3 alternate WAV file sources for music on hold, selectable for Incoming Call Routes or Hunt Groups (not available on the Small Office Edition). On IP Office 500 systems, each internal source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412). 11.2 Call Priority Enhancements The Incoming Call Route setting "Priority" has been modified from a simple 1, 2, and 3 to now display the following making easier understanding of the priority value: · 1-Low · 2-Medium · 3-High A new Call Priority Promotion Timer has been introduced to allow calls that have been queuing for longer than the timer setting to be promoted in priority. In addition, the Dial Extension short code has been enhanced to allow a transferred call to have its priority changed. 11.3 ETSI CHI In IP Office R4.2, the Line Subtype ETSI CHI (European Telecommunications Standards Institute - Call Handling Initiator) is now available on all supported PRI cards. When this subtype is selected, channels can be allocated from 1-30 or 30-1 and further parameters may be configured Avaya Proprietary and Confidential Page 17 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All per channel: Incoming/Outgoing Line Group ID, Channel Name, In/Out of Service, Direction (Incoming, Outgoing, Both way), Bearer (Voice, Data, Any). 11.4 Restrict Network Interconnect When configured, this feature allows an IP Office to be programmed such that calls cannot be connected between private and public trunk interface groups. Used in some countries to comply with regulations. 11.5 Enhanced Outgoing Call Barring IP Office R4.2 adds a password protected mechanism to allow a user to enable and disable the ability to make external outbound calls from an extension. This is supported through the introduction of a new Short Code and makes use of existing Login Codes. 11.6 T3 Telephone Enhancements IP Office R4.2 supports the following enhancements for all variants of Avaya T3 telephones (T3 telephones are not supported on the Small Office Edition): · Display Hunt Group membership status · Edit phone directory entry · Enhance T3 display “follow Me” target · Visual Voice and Conferencing · Program Function and Soft keys · Night service button · Voicemail and Voicemail On Toggle Button · Line appearance keys · Transfer to Voicemail · Button Programming 11.7 So/To Interfaces for IP500 BRI IP Office R4.2 permits circuits on the IP500 Dual and Quad BRI trunk interfaces (daughter cards) to operate as S0 interfaces in the same way as ports on the SO8 Expansion Module. This feature requires crossover cables and line termination (if not provided by the terminal equipment). A suitable converter cable is available from Avaya (material code 700458649). 11.8 Telephone `Messages' Key Goes to Visual Voice A new manager configuration option in IP Office R4.2 allows the messages key to initiate Visual Voice on supported phones (on non supported phones the previous behavior will continue). This configurable option will free the button programming required currently for Visual Voice. 11.9 SMDR Output from IP Office IP Office R4.2 can now provide SMDR (Station Message Detail Recording) call logging information direct from the IP Office. As IP Office already has an IP based method for outputting Call Accounting records (CDR, or Call Detail Recording), this has been further refined to output SMDR. The existing CDR tab has been renamed CDR/SMDR. SMDR cannot be output at the same time as CDR. 11.10 Reversal of Operation 'Outgoing Called Number Display' IP Office R4.0 changed the feature phone display for outgoing calls from the user dialed digits to the digits sent to line. IP Office R4.2 reverses this change and the display for outbound external calls from the IP Office will be the user dialed digits. Where the call is made using the directory feature the number from the directory will be displayed as if the user dialed the digits. Avaya Proprietary and Confidential Page 18 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All 11.11 Trunk Impedance Detection (North America only) IP Office R4.2 includes a utility to test the impedance of analog trunks and propose appropriate gain settings. This could be useful if echo or noise problems are encountered on the line. 11.12 IP trunk fall back through ARS A new Response Timeout option has been added to the IP Line, SIP Line and SES Line forms within IP Office R4.2 Manager to configure the timeout after which the line is considered unreachable. This enables fallback to an alternative trunk within Alternate Route Selection (ARS) within a reasonable time. 11.13 User Log out Rule Change In IP Office R4.2 facilitates moving users from one extension to another by allowing users to log out from their old extension, which will automatically result in their being logged in at the new extension (providing the new configuration has previously been merged). 11.14 IP Office XML Configuration Service IP Office R4.2 introduces a backend configuration service component that runs on a Microsoft Server, to provide configuration services that can be accessed through a 3rd Party application via an XML interface. It enables: · Secure configuration access to supported IP Office R4.2 platforms · Retrieval of configuration data from the IP Office using secure TCP connection · Exposure of configuration services via a web Service interface to obtain an XML representation of the configuration elements - this is limited to some User telephony settings, a subset of buttons and some Hunt Group settings. · Transfer of the updated configuration back to the IP Office using a secure TCP connection Support of this component is only available through the Avaya Developer Connection (DevConnect) program. 11.15 New country support New locales for German Swiss and Italian Swiss have been added, as has a Turkish locale. 11.16 Support for Small Business Contact Center IP Office R4.2 is also the platform to support the Small Business Contact Center (SBCC); planned for release later this year. 12 Platform and Telephone Support • IP Office R4.2 will support the following telephones (pending regional availability): − 2400/5400 series digital phones − 4600/5600 series IP phones − 1700 series IP phones when available − 4406, 4412, 4424D+ sets (to provide MERLIN MAGIX migration) − 6400 series sets (no longer sold new) − T3 IP and T3 digital (not supported on IP Office Small Office Edition) − 3701/3711 (IP DECT) − 3616/3620/3626/3641/3645 (WiFi) − 3810 (900MHz) − Analog phones − Associated DSS units (e.g. EU24) Avaya Proprietary and Confidential Page 19 of 25 Product Update: IP Office Release 4.2 • Regional Applicability: All IP Office R4.2 will support the following platforms: − IP Office 500 (Standard and Professional Edition) − IP412 − IP406v2* − IP Office Small Office Edition * - Early releases of IP406v2 (PCS 07 and lower) cannot run R4.2 software due to memory limitations. The upgrade procedure is covered in IP Office Technical Tip number 166. • IP Office R4.2 will NOT support: − IP401, IP403, and IP406 v1 − These platforms continue to be supported by Avaya, when running Release 3.0DT or Release 3.2 software 13 Logistics and Ordering 13.1 IP Office 500 Software Load As shipped from the factory, the IP Office 500 control unit contains non-functional loader software only. Before it can be used, a valid Feature Key (Smart Card - orderable separately) needs to be installed, and then IP Office Release 4.2 software will need to be loaded onto the unit. 13.2 IP Office R4.2 CD/DVD Avaya will supply CD and DVD media to Avaya Authorized Distributors that have a current contract with Avaya. Avaya will not supply CDs or DVDs directly to Business Partners. Business Partners are required to order CD/DVD media from their respective Avaya Authorized Distributors. The following CD/DVDs are available with the release of IP Office R4.2: Material Code SAP Description 700459332 IPO CD 4.2 USER/ADMIN SET 700459340 IPO DVD 4.2 USER/ADMIN SET 700459357 IPO CD 4.2 VOICEMAIL PRO CD Note: It may be acceptable to duplicate this media (CD/DVD) but your contract with Avaya needs to be reviewed in the first instance. If permitted, copies may then be made which must contain an Avaya Proprietary Notice on the CD/DVD. 13.3 Web Availability The IP Office Release 4.2 binaries for the core platform and CD images (not DVD) of IP Office Release 4.2 applications will be available on the Avaya Support website by August 11, 2008. IP Office Release 4.2 will be downloadable and usable free of charge. However, please note that Avaya reserves the right to charge for future software releases at its discretion. 1. Go to http://support.avaya.com 2. Click “Downloads” under “Resource Library” 3. Select “IP Office” under “Download by Product Name” 4. Select “4.2” under “Select a Release” Avaya Proprietary and Confidential Page 20 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All 13.4 Software Upgrade Process The process for upgrading IP Office platforms from Release 1.x or 2.x to Release 4.2 software may be different from previous upgrade procedures. A complete technical reference for 4.2 will be located in the Release 4.2 Technical Bulletin where all software upgrades are addressed. To find the latest IP Office technical bulletin: 1. Go to http://support.avaya.com/ 2. Click “Find Documentation and Technical Information by Product Name” under “Resource Library” 3. Select “IP Office” 4. Select “Technical Bulletins” under “Document Categories” 5. Select “4.2” under “Select a Release” 13.5 Software Pricing New versions and releases of IP Office core software are subject to two charges: • A nominal charge for the delivery of media and the associated handling costs • A license fee for the activation of specific new features introduced with this version of IP Office software Avaya’s current practice is to post IP Office core software versions (binaries) on the Avaya Support website for download free of charge. However, please note that Avaya reserves the right to charge for future software releases at its discretion. 13.6 IP Office Software Applications and License Key Process Generally Available (GA) IP Office software applications are orderable by Avaya Business Partners from their Avaya Authorized Distributor. Avaya BusinessPartners must contact their respective distributors directly to purchase all IP Office Software applications. Each distributor implements a customized IP Office software purchasing and distribution process for its network of Avaya BusinessPartners. These distributor specific internal processes are not covered by this document. The following new VoiceMail Pro UMS license keys are available for all IP Office platforms running R4.2: Material Code SAP Description 217880 IPO LIC VMPRO UMS 1 USER 217881 IPO LIC VMPRO UMS 5 USER 217882 IPO LIC VMPRO UMS 10 USER 217883 IPO LIC VMPRO UMS 20 USER 217884 IPO LIC VMPRO UMS 50 USER 217890 IPO LIC UMS 10 USER TRIAL 14 IP Office Application Price Changes Avaya IP Office Application prices have been streamlined to give more consistent per-user discounts for different sizes of license, and to make the IP Softphone and VPN phone license prices more attractive. The new prices take effect from August 4th, 2008 Avaya Proprietary and Confidential Page 21 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All - The Softphone license has been reduced by between 20% and 45%, depending on license size. Note that the Softphone license also requires the Phone Manager Pro license to be activated. - The smaller-sized Phone Manager Pro licenses have been reduced in price, and larger-sized licenses will increase in price. - Smaller Mobility (previously Mobile Twinning) licenses have minor adjustments, and larger Mobility (previously Mobile Twinning) licenses will increase in price. Note that the Mobility license now enables the use of Mobile Call Control and one-X Mobile Client for Small Business features as well as Mobile Twinning. - Smaller-sized VPN Phone licenses will be reduced in price by up to 22%. - The 100-user and Unlimited-sized licenses for Softphone, Phone Manager Pro and VPN phones will be removed. Customers who previously would have purchased these licenses should in future apply multiple 50-user and smaller licenses to enable the required total number of users. Full details of the new prices, for your local region and currency as applicable, will be available from your distributor. 15 IP Office R4.2 Product Authorization and Avaya University Training Avaya Product Authorization is designed to ensure our Avaya Channel Partners have the capabilities and skills to successfully design, sell, and implement Avaya products/solutions to exceed customer expectations. Product Authorization requirements may be found at: http://www.avaya-learning.com . 15.1 New Classes Available with IP Office Release 4.2 Training is one component that must be fulfilled prior to being an Authorized Avaya Channel Partner. The Avaya University IP Office Technical curriculum is updated to reflect IP Office Release 4.2 through the addition of a new IP Office Product Delta course that covers the major enhancements and customer benefits associated with R4.2. New online courses: • • New - AVA00916WEN: IP Office Technical Overview New - ACT00992WEN: IP Office R4.2 Product Delta To see a full listing of IP Office and related classes please visit http://www.avaya-learning.com. For information on the courses and assessments associated with product authorization, select Product Authorization under Curriculum Maps. 16 Avaya Global Services Avaya Global Services provides network assessment services, installation and software design as well as maintenance support services to Avaya IP Office customers and Avaya channel partners. You can count on Avaya Global Services to provide basic network assessments to ensure the integrity of customer network infrastructure. In addition, experienced technicians and engineers are available to provide on-site and remote services. Full coverage plans or remote plus parts support agreements are available on IP Office solutions. You can acquire contracts that meet the Avaya Proprietary and Confidential Page 22 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All needs and individual budgets of customers. There are a variety of options to choose from including 8x5 or 24x7 coverage as well as multi-year contracts with customizable payment terms including incentives for pre-paid. If an end user elects not to carry Avaya maintenance agreement, per incident charges will apply for all service work requested (not covered under Warranty) and is based on parts and technician availability. Contact your primary Distributor today to learn how you can position services support powered by Avaya Global Services. 17 Complete list of new IP Office Release 4.2 Material Codes All pricing of new R4.2 material codes will be notified to distribution partners through the normal Price List Administration Tool (PLAT) procedure. 17.1 General IP Office R4.2 codes (Global): Material Code 700459332 SAP Description IPO CD 4.2 USER/ADMIN SET 700459340 IPO DVD 4.2 USER/ADMIN SET 700459357 IPO CD 4.2 VOICEMAIL PRO CD 700458649 IPO IP500 BRI S0 CONVTR CBL 217880 IPO LIC VMPRO UMS 1 USER 217881 IPO LIC VMPRO UMS 5 USER 217882 IPO LIC VMPRO UMS 10 USER 217883 IPO LIC VMPRO UMS 20 USER 217884 IPO LIC VMPRO UMS 50 USER 217890 IPO LIC UMS 10 USER TRIAL 17.2 IP Office 60-Day Trial Licenses (Global): From July 7 2008, the active period for IP Office trial licenses has been increased to 60 days. Trial licenses allow applications to run in fully functional form for 60 days (from the date of license generation), after which time they cannot be used until upgraded at cost to the full license but can be ordered at any time during the product ownership. The following Trial Licenses are available for R4.2: Trial License Description 3rd Party Database/IVR 3rd Party Text To Speech (1 port) Advanced Small Community Networking Avaya Text To Speech (1 port) Centralized Voicemail with ACM Compact Business Center Conferencing Center Integrated Messaging (now replaced by UMS) Avaya Proprietary and Confidential Trial Material Code 189777 189781 205821 189778 189786 190957 189780 189787 Page 23 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All Mobility (5 user - formerly Mobile Twinning) Phone Manager Pro (10 user) Phone Manager PC Softphone (10 user) SoftConsole (1 user) SIP Trunking (1 trunk) IP500 Standard Edition upgrade to Professional Edition IP500 Voice Networking (4 channels) VoiceMail Pro (4 ports) VoiceMail Pro Networked Messaging VoiceMail Pro UMS (10 user) VoiceMail Pro VB Scripting VPN IPSec/L2TP VPN Phone (10 user) 195574 189785 189784 189783 205820 205822 205823 189782 189776 217890 189779 189806 213987 Note: ContactStore has a 45 day trial built into the software and therefore does not require a separate license key, but this 45 day trial runs from the date the software is installed. Avaya Proprietary and Confidential Page 24 of 25 Product Update: IP Office Release 4.2 Regional Applicability: All 18 Contacts Global Product Management Leaders: IP Office Core and Applications Lead Portfolio Business Manager – IP Office Core Platform Portfolio Business Manager – IP Office Applications Nick Brasier +44 1707 364175 [email protected] Philippe du Fou +44 1707 364688 [email protected] Tom Prewitt +1 732 852 1970 [email protected] IP Office R4.2 Core Team Lead Paul Brett +44 1707 364716 [email protected] Product Manager - IP Office R4.2 Sidney Rice (NAR) +1 732 852 2304 [email protected] Dieter Schulz (EMEA) Stefano Tosato +49 69 7505 6182 +1 908 953 7406 [email protected] Stefan Manke +49 69 7505 7675 [email protected] Peter Kratzel +44 1707 364627 [email protected] IP Office Team: Product Manager - Phone Manager Product Manager - VoiceMail & Mobility Product Manager - Contact Center Product Manager - Telephones [email protected] Wolf-Dieter Gross +49 697 505 4091 [email protected] Product Marketing Manager Worldwide Avaya Global Services Delivery (remote & on-site support) Mark Massingham +1 908 953 8547 [email protected] Daryl Goode – IP Office Team Leader - GSD +1 877 295 0099 http://support.avaya.com Avaya University (NA) www.avaya.com/learning Avaya University (ROW) http://www.avayalearning.com SMBS Worldwide Training Manager Iain Murdoch +1 800 288 5327 (NA only) Please go to “Contact Us” page for information +44 1707 364278 [email protected] Avaya Proprietary and Confidential Page 25 of 25