Transcript
Card Sales & Refunds Quick Guide Ingenico iWL222 Bluetooth via PSTN / IP
1. 2. 3. 4.
Chip & PIN Sales (Customer Present) Card Not Present (CNP) Sales Process Refunds Process Referral Process
For full details, also refer to your main iWL220/250 Terminal User Guide IMPORTANT: To be paid for your card transactions you must submit them at the end of every working day with the ‘End of day procedure’. See Section 33, (page 29) of your main iWL220/250 Terminal User Guide.
TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1 ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.
1. Chip & PIN Sales Process (Customer Present) Chip & PIN Sales Section
When accepting payment by credit or debit card when the customer is present at the time of the transaction. For additional information also see your main iWL220/250 Terminal User Guide (starting from Section 13, page 12). Bluetooth
Ensure that you have a Bluetooth signal by checking for the signal ‘prompt’ ( xxxxxxxx ) on the READY screen. Your card machine (terminal) will assume a Chip & PIN sale when a card is inserted. Step 1 SALE Key in Amount: 10.76 and then press ENTER
Insert the card, chip first, facing up. Enter the sale value (e.g. for 10.76 key 1076) and press the green ENTER key.
Step 2 SALE Checking card
The terminal will now check the card that has been inserted.
Please wait...
If cashback has been enabled on your terminal you will be prompted to key the value.
Step 3 Amount 10.76 PIN: **** Cardholder to key PIN Enter=OK Clear=REKEY
The terminal will briefly display a processing message. The customer must enter their 4 digit PIN (Personal Identification Number) - ask them to do this discreetly. To correct any keying errors, press the yellow CLEAR key. Ensure the green ENTER key is pressed after the PIN has been entered. The terminal will connect to Elavon and authorise the transaction, during this time a number of messages will appear on the screen.
TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1
SALE AUTH CODE: nnnnn Elavon
When the transaction has been authorised the terminal will print the ‘Customer Copy’ sales receipt: this must be given to your customer in addition to any other invoice receipt that you may provide. You will be prompted to tear off the customer receipt and press ENTER. Should you require a second Customer Copy receipt, press the MENU key to reprint. Your ‘Merchant Copy’ sales receipt will now be printed and you will be prompted to tear this off. Keep the receipt safe and secure for 18 months as you may be asked to provide it in the event of a ‘Chargeback’.
To prolong the life of your paper roll please ensure that when tearing receipt copies from the terminal, that the paper is torn from left to right, across the screen. The SALE transaction is now complete and the terminal will return to the READY prompt. If for any reason you are not able to process a Sale transaction using Chip & PIN, follow the instructions in your main iWL220/250 Terminal User Guide (Section 13, page 13).
Note: You will be charged an ‘Exception Fee’ if the customer’s PIN is not used to verify the transaction (e.g. for a swiped or keyed card transaction) - refer to your Schedule of Fees.
TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1
Chip & PIN Sales Section
Step 4
CNP Sales Process Section
2. Card Not Present (CNP) Sales Process When accepting payment by credit or debit card when the customer is not present at the time of the transaction e.g. telephone order / mail order. For additional information also see your main iWL220/250 Terminal User Guide (Section 24, page 23). Step 1 SALE Key in Amount: 10.76 and then press ENTER
Press the MENU key on the terminal, select ‘Sale’ and then the green ENTER key.
Note: You may need to scroll to select ‘Sale’ depending on how your terminal is configured, by using the f2 and f3 keys. Enter the sale value (e.g. for 10.76 key 1076) and press the green ENTER key.
Step 2 SALE Insert or Swipe Card to continue < or press Cancel key>
Step 3 SALE Key expiry date MMYY 0115 and then press ENTER
When you see this screen, key the card number (the longer number in the middle of the card) and press the green ENTER key.
Enter the expiry date MMYY and press the green ENTER key. Note: The terminal may also ask for an Issue Number, printed on certain types of debit cards. The screen will ask whether the customer is present. For all Card Not Present (CNP) transactions press Clear to select NO. The screen will now ask for the card security code. This 3 digit number can typically be found on the reverse of the customer’s card (4 digits for Amex on the front of the card). Press ENTER to continue.
TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1
Key in Numerics From The Postcode: and then press ENTER
This step refers to AVS (Address Verification Service). Enter the numbers from the customer’s post code and press the green ENTER key. e.g. for B91 2AA, key 912 and press the green ENTER key.
Step 5 Key in First Five Digits Of The Address: and then press ENTER
Key in the house number (up to 5 digits) of the registered customer address - this will need to match the address at which the customer has registered their card and typically will be the postal address for bank statements.
The terminal will connect to Elavon to obtain an authorisation, during this time a number of messages will appear on the screen.
Step 6 SALE AUTH CODE: nnnnn Elavon
When the transaction has been authorised, the terminal will print the ‘Customer Copy’ sales receipt; this must be given to your customer in addition to any other invoice receipt that you may provide. You will be prompted to tear off the customer receipt and press ENTER. Should you require a second Customer Copy receipt, press the MENU key to reprint. Your ‘Merchant Copy’ sales receipt will now be printed and you will be prompted to tear this off. Keep the receipt safe and secure for 18 months as you may be asked to provide it in the event of a ‘Chargeback’.
To prolong the life of your paper roll please ensure that when tearing receipt copies from the terminal, that the paper is torn from left to right, across the screen. The SALE transaction is now complete and the terminal will return to the READY prompt.
TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1
CNP Sales Process Section
Step 4
3. Refunds Process Refunds Process Section
A ‘Refund’ is when the value of a transaction is credited back to a card for a Sale that may have been processed earlier in the day or on a previous date, e.g., when goods are returned. The process should be used therefore when a Sale transaction has already occurred on the same card, for the same value. For additional information also see your main iWL220/250 Terminal User Guide (Section 16, page 17). Step 1 REFUND Key in Amount: 10.76 and then press ENTER
Press the MENU key on the terminal, select ‘Refund’ and then the green ENTER key.
Note: You may need to scroll to select ‘Refund’ depending on how your terminal is configured by using f2 and f3 keys. Enter the refund value (e.g. for 10.76 key 1076) and press the green ENTER key.
Step 2 REFUND Insert or Swipe Card to continue < or press Cancel key>
The terminal will prompt you to insert or swipe the customer’s card to continue. For Chip & PIN transactions, insert the customer’s card with the chip facing up. Note: Card details can also be keyed into the terminal if Chip & PIN / Swipe are not possible.
Step 3 REFUND Checking card Please wait...
The terminal will now check the card that has been inserted or swiped. Note: Depending on how your service is configured, you may be required to swipe a Supervisor Card before proceeding.
TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1
REFUND AUTH CODE: nnnnn Elavon
The terminal will connect to Elavon and authorise the transaction, during this time a number of messages will appear on the screen.
Step 5 Tear Off MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint
Step 6 REFUND Signature OK? Enter=YES Clear=NO
Your ‘Merchant Copy’ refund receipt will now be printed and you will be prompted to tear this off. Please ask your customer to sign the receipt in the area provided.
Check the customer signature against the signature on the reverse of their card. If the two match, press ENTER to continue otherwise press CLEAR to cancel. Keep the receipt safe and secure for 18 months as you may be asked to provide it in the event of a ‘Chargeback’.
Continued overleaf
For further information regarding Refunds, see Section 16, (page 17) of your main iWL220/250 Terminal User Guide.
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Refunds Process Section
Step 4
Refunds Process Section
Step 7 Printing CUSTOMER RECEIPT Please Wait...
When the transaction has been authorised the terminal will print the ‘Customer Copy’ sales receipt; this must be given to your customer in addition to any other refund receipt that you may provide.
Step 8 Tear Off Customer Receipt Press ENTER if OK Press MENU to Reprint
To prolong the life of your paper roll please ensure that when tearing receipt copies from the terminal, that the paper is torn from left to right, across the screen.
The REFUND transaction is now complete and the terminal will return to the READY prompt.
4. Referrals Process Occasionally you will receive a referral response message. Follow the ‘Miscellaneous Prompts’ table in your main iWL220/250 Terminal User Guide (Section 45, page 37).
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