Kiefel Service Competent, Fast And Reliable

Transcript

KIEFEL SERVICE COMPETENT, FAST AND RELIABLE CUSTOMER SERVICE Your KIEFEL Service Our aim here at KIEFEL CUSTOMER SERVICE is to ensure that the very best practices apply throughout the service life of your KIEFEL equipment. Our full commitment in this respect makes itself plain in the maximum availability and low depreciation of your machines. “You can always count on us” We guarantee the smooth initial startup of your system We supply qualified technical support 2 We guarantee maximum availability for all original spares, plus shortest delivery times We offer the service of expert technicians We can also service your older items of equipment “We are always there for you” Our expert employees are at your disposal. The KIEFEL Team at your service. YOUR KIEFEL SERVICE TEAM Thermoforming Service and Parts +49 (0) 8654 78-610 +49 (0) 8654 78-615 +49 (0) 8654 78-620 +49 (0) 8654 78-622 Joining Service and Parts +49 (0) 8654 78-625 +49 (0) 8654 78-629 +49 (0) 8654 78-630 Modifications/Upgradings +49 (0) 8654 78-613 +49 (0) 8654 78-627 E-Mail: [email protected] Shipping +49 (0) 8654 78-607 +49 (0) 8654 78-608 +49 (0) 8654 78-611 Service General E-Mail: [email protected] Fax: +49 (0) 8654 78-666 KIEFEL GmbH Sudetenstraße 3 83395 Freilassing, Germany PO Box 3125 83397 Freilassing Tel: +49 86 54 78 - 0 Fax: +49 86 54 78 - 490 Email: [email protected] www.kiefel.com 3 Our Service at one Glance 1. Basic Helpline service Our experienced service employees provide you with support and expert know-how on all technical matters. 2. Initial startup Expert members of the KIEFEL Service Team help ensure that startup of your new equipment is carried out as smoothly as possible. Getting it right from the start. 3. Health Check Nothing is more costly than an unforeseen breakdown in production resulting from a defective machine. Regular monitoring and maintenance by means of a KIEFEL Health Check help minimise this risk. 4. Worry-free service agreements Regular inspections, up to 24/7 callout availability, assured arrival times for our technicians and discounts are there to guarantee your benefits. 4 5. Training Optimise the use of your KIEFEL machines by letting KIEFEL train your operating and maintenance staff to the very latest technical standards. We offer needsoriented instruction programmes designed to offer your staff hands-on training. 6. KIEFEL original spare parts Original KIEFEL spares and consumables are produced with the same skill and knowhow that went into guaranteeing the reliable functioning of your machine – with fast delivery and at reasonable cost. 7. Stocking policy We help to ensure that you keep just the right amount of critical spares on hand, so you know that key parts will be available for immediate fitting whenever a breakdown does occur. 8. Modifications and updates The use of standardised modification kits and made-to-measure updates allows us to keep your KIEFEL equipment at maximum efficiency and take advantage of innovations. 9. Relocation of KIEFEL machines If you need to relocate your KIEFEL plant system, we are here to help. We ensure that your KIEFEL equipment is professionally dismantled, moved and smoothly set up and restarted at its new location. 11. Repair service Our expert customer service team is here to ensure that your system is up and running again as soon as possible. 12. Service for equipment not supplied by KIEFEL You can also benefit from our expertise when it comes to equipment acquired elsewhere. Our team will do all within their power to ensure that you get just the right advice and service, all from a single source. 10. Production supervision Our technicians help to ensure the smooth running of your production lines. We provide support in the complex tasks involved in keeping the line running, until your own employees have acquired the knowledge and skills involved. 5 KIEFEL SERVICE 1. Basic Helpline You are never alone Your benefits: Our expert team of service staff offers you fast, reliable support. Wherever you are, our optimized telephone service is there to help ensure that any problem is solved quickly and reliably. And if you require urgent spare parts, our service staff will also ensure swift despatch. All this helps reduce machine downtime to a bare minimum. You can call the KIEFEL Helpline Mon – Thu: 7.30 am to 6 pm Fri: 7.30 am to 4 pm (Exception: public holidays in Bavaria/Germany) 6 Our services: Expert assistance from specialist KIEFEL service staff Service support available also for older items of KIEFEL equipment Access to the KIEFEL Basic Helpline is free of charge 2. Initial Startup Getting it right from the start Your benefits: Expert members of the KIEFEL Service Team help ensure that startup of your new equipment is carried out as smoothly as possible. We supply, assembly and place your KIEFEL machines into operation on your premises. We will be pleased to train your staff in the correct operation of the machine, leaving nothing in the way of a successful startup to production. Getting it right from the start. Our services: Careful delivery and setup of your KIEFEL machine Professional initial startup with the aid of our service technicians Check for correct functioning according to contractual specifications Support for individual parameter adjustment 7 KIEFEL SERVICE 3. Health Check To ensure maximum performance Your benefits: The regular and professional inspection provided by a KIEFEL Health Check minimises the risk of unexpected breakdowns, which helps increase the productivity of your machine. It also keeps you informed about the current status of your KIEFEL equipment. Our services: KIEFEL examines your machines at prearranged intervals to ensure that they fulfil all Kiefel checklist criteria KIEFEL takes full responsibility for the planning and carrying out of these inspections, which are designed to ensure optimum machine availability We use the checklist criteria to draw up a specific set of recommended maintenance measures Use of the Health Check service in conjunction with one of our worryfree servicing contracts also includes discounts on spare parts and other services 4. Worry Free Service Agreements We care for you Your benefits: Worry-free service contract …Regular inspections, up to 24/7 callout availability assured arrival times for our technicians and discounts are there to guarantee your benefits. We will be pleased to draw up a draft worry-free service contract for you. Helpline 24/7 Round-the-clock Arrival of service technician: Onsite within 24 hours Round-the-clock Regular Health Checks Our services: With price discounts on all services KIEFEL Basic Service Helpline Mo – Thu: 7:30 am – 6pm Fr: 7:30 am – 4pm Arrival of service technician: As fast as possible, depending on circumstances 9 5. Training We get you fighting fit KIEFEL for your success: Optimise the use of your production lines by letting KIEFEL train your operating and maintenance staff to the very latest technical standards. We offer needsoriented instruction programmes designed to offer your staff hands-on training. We show your employees how to use our systems to maximum effect, by imparting knowledge designed for immediate practical application. We clear up any doubts and queries, thus reducing the likelihood of costly downtime. Getting in touch with us in the event of a breakdown could not be simpler. 10 This increases plant productivity and helps eliminate maintenance and operating errors, thus reducing downtime. Theory and practice: Our team of professional trainers, with their long years of practical teaching experience and extensive know-how, will show you how to use your machine, while imparting their knowledge of working with KIEFEL machines. A nice Piece of Work Reliable, confident, experienced KIEFEL stands for flexibility: Handling of screen displays and functions With individual training programmes customised to match your machine configuration and personal level of knowledge - from absolute beginner right up to expert user. Maintenance and servicing Tool Process optimisation Machine configuration Our services: Process and materials Safety 11 KIEFEL SERVICE 6. Original KIEFEL Spare Designed to keep your system running reliably Your benefits: The fast delivery of original KIEFEL spares guarantees that system downtime will be kept to a minimum. We offer an entire range of single-source spare parts – with quality and availability that only an original equipment supplier can guarantee. We help you to identify the right spare part for your needs and ensure that it is delivered as urgently as possible. Our services: Technical support in the identification of spare parts Extensive stocks of original spares Shortest delivery times Supply of spares for both current and older machines Spare parts orders Monday - Thursday: Orders can be accepted up to 2 pm: for same-day dispatch of items held in stock Friday: Orders can be accepted up to 11 am: for same-day dispatch of items held in stock 7. Stocking Policy We advise - you decide Your benefit: We help to ensure that you keep just the right amount of critical spares on hand, so you know that key parts will be available for immediate fitting whenever a breakdown does occur. The list includes consumable items, key spare parts and components requiring special delivery. We draw up a set of individual recommendations, and you decide which items you wish to hold in stock. We also offer made-to-measure financing options. 12 Our services: Stock control of your spare parts Advice on optimising your stock of spares Ensuring the optimum availability of critical key components Individualised customer finance possibilities 8. Modifications / Updates Permanent conformity with the latest technical standards Your benefits: The use of standardised modification kits and made-to-measure updates allows us to keep your KIEFEL equipment at maximum efficiency and take advantage of innovations. KIEFEL modification kits allow you, for example, to reduce wear, improve machine availability and save on costs in the long term. We ensure that your machine conforms to the very latest technical standards. 14 Our services: Standardised modification kits with fixed prices Customer-specific modification kits Fast and reliable completion of modifications by qualified KIEFEL specialists We adapt to your schedules Price advantages of up to 30% with respect to previous models 9. Relocation We can also help with your move to a new site Your benefits: If you need to relocate your KIEFEL equipment, we are here to help. Benefit from our wide experience in relocations – including those that involve moves between continents. We ensure that your KIEFEL plant system is professionally dismantled, transported and smoothly set up and restarted at its new location. We take full responsibility for the entire process, from start to finish. Our services: Completion of all organisational and logistics tasks Dismantling, to an agreed schedule, of the equipment on its old site Transport of the equipment to its destination Setup and initial startup of the machine on its new site KIEFEL’s long experience in this field helps ensure that the operation is carried out efficiently and quickly 15 KIEFEL SERVICE 10. Production Supervision At your side when you need us Your benefits: Our technicians help to ensure the smooth running of your production lines. We provide support in the complex tasks involved in keeping the line running, until your own employees have acquired the knowledge and skills involved. Our production supervision service can be called in at any time, or whenever you feel that your KIEFEL machines are not being used to their full extent. Our technicians remain on your premises for an agreed period of time. 16 Our services: Training and supervision of your operating staff during production Support in the initial startup of additional machine tools Safe operation of the machine Maximised plant productivity 11. Repair Service We repair - you produce Our services: Thanks to our worldwide network of subsidiaries and service providers, we are able to provide fast support from a qualified technician at any time. Over 30 KIEFEL service technicians are available for callout at any given time in Germany alone. Our specialists carry out repairs expertly, efficiently and with original KIEFEL parts to ensure that production restarts as quickly as possible. 17 KIEFEL SRVICE 12. Service for Equipment not supplied by KIEFEL From a single reliable provider Your benefits: You can also benefit from our expertise when it comes to equipment acquired elsewhere. Our team will do all within their power to ensure that you get just the right advice and service, all from a single source. 18 Our services: Completion of repairs and updating of equipment from other suppliers Spare-part service All your servicing need under one roof – thanks to KIEFEL´s expertise SERVICE TEAM WORLDWIDE Your KIEFEL Service Team Worldwide From a single reliable provider Europe Asia Americas Headquarters KIEFEL GmbH Brueckner Technology (Suzhou) CO., Ltd. KIEFEL DO BRASIL Sudetenstraße 3 83395 Freilassing Germany No. 95 Xinglin Street, Suzhou Industrial Park, 215027 Suzhou Jiangsu P.R. China T +49 (0) 8654 78-0 F +49 (0) 8654 78-490 [email protected] www.kiefel.de T +86 (512) 6255 5200 F +86 (512) 6255 5310 [email protected] Centro Profissional Morumbi Shopping, cj 810, Av. Roque Petroni Junior 1089 04707-000 São Paulo Brazil T +55 (11) 3033-5910 F +55 (11) 3033-5911 [email protected] Brückner Group USA, Inc. OOO KIEFEL Brueckner Far East Ltd. Sedovastr. 12, Business Centre „T4“, office 314 192019 Saint Petersburg Russia Jl. Tomang Raya No. 70 Jakarta 11430 Indonesia T +7 (812) 334-0523 F +7 (812) 334-0524 [email protected] T +62 (21) 5660-135 F +62 (21) 5660-030 [email protected] KIEFEL BENELUX B.V. Packsys Global (India) Pvt., Ltd. Edisonstraat 111 7006 RB Doetinchem Netherlands Venus Bldg., 3rd Floor, Kalwa MIDC, Opp Dhiga Lake, Thane-Belapur Rd 400 708 Navi Mumbai India T +31 (0) 314 39 21 76 F +31 (0) 314 39 47 68 [email protected] 200 International Drive, Suite 105 Portsmouth, NH 03801 United States T +1 (603) 766-6350 F +1 (603) 766-6348 [email protected] T +91 (22) 6510 4450 F +91 (22) 6510 5045 [email protected] SARL KIEFEL FRANCE 16 à 18 Route de Pontault, 15, Parc d‘ Activites du Moulin 77680 Roissy en Brie France T +33 (1) 6029-4032 F +33 (1) 6029-0393 [email protected] Further service provided by KIEFEL Agents. You will find your local representative at www.kiefel.de. 19 KIEFEL GmbH Sudetenstraße 3 83395 Freilassing Germany PO Box 3125 83397 Freilassing Germany T +49 8654 78 - 0 F +49 8654 78 - 490 [email protected] www.kiefel.com KIEFEL is a world leader when it comes to the design and manufacture of machines used to process plastic film materials. The company offers core expertise in the fields of forming and joining technologies. As a supplier to reputable manufacturers in various sectors, KIEFEL GmbH services customers in the automotive, medical technology, refrigerator and packaging industries. The headquarters of KIEFEL GmbH is in Freilassing/Germany. The company also runs its own network of sales and service centres in the United States, France, the Netherlands, Russia, China, Brazil, Indonesia and India, and is represented by sales partners in more than 60 countries worldwide. KIEFEL GmbH is a member of the German Brückner Group, a worldwide leading supplier of plastics machinery. Printed in Germany. Subject to technical modifications. 09/13 P EN1012