Kv2016a

Transcript

MAY 2004 Doc. No. 590-330-001D Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0745 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: [email protected] © Copyright 2004. Black Box Corporation. All rights reserved. SERVSWITCH™ FAMILY Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX® ServSelect II™! We appreciate your business, and we think you’ll appreciate the many ways that your new ServSelect II will save you money, time, and effort. That’s because our ServSwitch family is all about breaking away from the traditional, expensive model of computer management. You know, the one-size-fits-all-even-if-itdoesn’t model that says, “One computer gets one user station, no more, no less.” Why not a single user station (monitor, keyboard, and mouse) for multiple computers—even computers of different platforms? Why not a pair of user stations, each of which can control multiple computers? Why not multiple user stations for the same computer? With our ServSwitch products, there’s no reason why not. We carry a broad line of robust solutions for all these applications. Do you have just two PCs, and need an economical alternative to keeping two monitors, keyboards, and mice on your desk? Or do you need to share dozens of computers, including a mix of IBM® PC, RS/6000®, Apple® Macintosh®, Sun Microsystems®, and SGI™ compatibles among multiple users with different access levels? Does your switch have to sit solidly on a work table and use regular everyday cables? Or does it have to be mounted in an equipment rack and use convenient many-to-one cables? No matter how large or small your setup is, no matter how simple or how complex, we’re confident we have a ServSwitch system that’s just right for you. The ServSwitch™ family from BLACK BOX—the one-stop answer for all your KVM switching needs! * This manual will tell you all about your new ServSelect II, including how to install, operate, and troubleshoot it. For an introduction to the ServSelect II, see Chapter 2. The ServSelect II product codes covered in this manual are: KV2016A KV2016E This manual also includes information about the ServSelect II software and the Server Access Modules, which have their own manuals or installation guides: KV123A KV125A KV126A KV127A 1 SERVSELECT II™ INSTALLER/USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada. EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a class A computing device in accordance with the specifications in the European standard EN55022. These limits are designed to provide reasonable protection against harmful interference. This equipment generates, uses and can radiate radiofrequency energy, and if not installed and used in accordance with the instructions, might cause harmful interference to radio or television reception. However, there is no guarantee that harmful interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment on and off, you can correct the interference with one or more of the following measures: a. Reorient or relocate the receiving antenna. b. Increase the separation between the equipment and the receiver. c. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. d. Consult the supplier or an experienced radio/TV technician for help. 2 COMPLIANCE STATEMENTS Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances. This equipment has also been found to comply with European standards EN50082 and EN60950. Japanese Compliance Statement Other Agency Approvals UL 1950, CSA C22. 2 No. 950, IEC 950 Republic of Korea EMI Standard Certificate Number: E-F900-01-2012 (A) TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks, and ServSwitch, ServSelect, ServSelect II, and ServSelect IP are trademarks of BLACK BOX Corporation. Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc. IBM, PS/2, and RS/6000 are registered trademarks of International Business Machines Corporation. Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in the United States and other countries. UL is a registered trademark of Underwriters Laboratories Inc. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners. 3 SERVSELECT II™ INSTALLER/USER GUIDE Normas Oficiales Mexicanas (NOM) Electrical Safety Statement INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas. 4. Todas las instrucciones de operación y uso deben ser seguidas. 5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc. 6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante. 7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante. 8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio calificado. 9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar puede bloquear la ventilación, no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación. 10. El equipo eléctrico debe ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros aparatos (incluyendo amplificadores) que producen calor. 11. El aparato eléctrico debe ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como se indique en el aparato. 12. Precaución debe ser tomada de tal manera que la tierra física y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato. 14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante. 15. En caso de existir, una antena externa deberá ser localizada lejos de las líneas de energía. 16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo período de tiempo. 4 NOM STATEMENT 17. Cuidado debe ser tomado de tal manera que objectos líquidos no sean derramados sobre la cubierta u orificios de ventilación. 18. Servicio por personal calificado deberá ser provisto cuando: A: B: C: D: E: El cable de poder o el contacto ha sido dañado; u Objectos han caído o líquido ha sido derramado dentro del aparato; o El aparato ha sido expuesto a la lluvia; o El aparato parece no operar normalmente o muestra un cambio en su desempeño; o El aparato ha sido tirado o su cubierta ha sido dañada. 5 SERVSELECT II™ INSTALLER/USER GUIDE Contents 1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.1 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 2.2 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 3.1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 3.2 Rackmounting Your ServSelect II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 3.3 Installing the ServSelect II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 3.4 Setting Up Your ServSelect II System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 4. Basic Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 4.1 Controlling Your System at the Analog Ports . . . . . . . . . . . . . . . . . . . . . . . . . .18 4.2 Viewing and Selecting Ports and Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 4.3 Navigating the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 4.4 Configuring the OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 4.5 Displaying Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 4.6 Setting the Keyboard Country Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 4.7. Scanning Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 4.8 Broadcasting to Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 4.9 Changing Your Switch Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 4.10 Running System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 5. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 5.1 Calling BLACK BOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 5.2 Shipping and Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 6. FLASH Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 6.1 Upgrading the ServSelect II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 6.2 Upgrading the SAM firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 7. Using a Serial SAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 8. Sun Advanced Key Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 6 CHAPTER 1: SPECIFICATIONS 1. Specifications During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice. Agency Approvals EN50082, EN55022 Class A, EN55024, EN61000-3-3, FCC15 Class A Subpart B, VCCI Class A, IEC950, EN60950, UL 1950/60950 third edition, CSA C22.2 No. 950, Radio Interference Regulation of Industry Canada Class A, Republic of Korea EMI Standard Certificate Number E-F900-01-2012(A) Server Ports Number 16 Interface Types PS/2, Sun, USB SAM and serial SAM modules Connectors RJ45 Sync Types Separate horizontal and vertical Plug and Play DDC2B Video Resolution Analog Port Maximum 1600 x 1280 @ 75 Hz Configuration Port Number 1 Interface Type Serial RS232 Connector DB9 Male Analog Port Number 2 Interface Types PS/2 and VGA Connectors PS/2 MiniDIN and 15 pin D Other Characteristics Heat Dissipation 92 BTU/Hr Airflow 8 cfm Temperature 10º-50º Celsius (50º-122º Fahrenheit) operating -20º-60º Celsius (-4º-140º Fahrenheit) nonoperating Humidity 20-80% noncondensing operating 5-95% noncondensing nonoperating Power 100-240 VAC (autosensing), 50-60 Hz, 40 W maximum AC-input current rating 0.5 A AC-input cable 18 AWG three-wire cable, with a three-lead IEC-320 receptacle on the power supply end and a country or region dependent plug on the power resource end Power Consumption 12.5 W Size (H x W x D) 4.45 x 43.18 x 27.94 cm 1U form factor (1.75 x 17.00 x 11.00 in) Weight 3.6 kg (8 lb) without cables 7 SERVSELECT II™ INSTALLER/USER GUIDE 2. Introduction 2.1 Features and Benefits The multiuser, 16-port ServSelect™ II integrates the Black Box field-proven analog keyboard, video and mouse (KVM) switching technology with advanced cable management, flexible access for two simultaneous users and a patented, nextgeneration user interface. The ServSelect II KVM switch conveniently supports all major server platforms and features powerful on-screen management for easy system configuration and server selection. A unique benefit of the ServSelect II is the Server Access Module (SAM). The SAM with CAT 5 design dramatically reduces cable clutter, while providing optimal resolution and video settings. The built-in memory of the SAM simplifies configuration by assigning and retaining unique server names and Electronic ID (EID) numbers for each attached server. The SAM is powered directly from the server and provides Keep Alive™ functionality even if the ServSelect II is not powered. NOTE: Throughout the text, the word “appliance” is used generically to describe the ServSelect II switch. Figure 2-1. ServSelect II Server Access Modules (SAMs) and serial SAMs The SAM and serial SAM allow direct KVM connectivity to servers in your ServSelect II system. The SAM and serial SAM with CAT 5 design dramatically reduce cable clutter, while providing optimal digital display resolution and video settings. The built-in memory of the SAM simplifies configuration by assigning and retaining unique server names or Electronic ID (EID) numbers for each attached server. This integrated intelligence enhances security and prevents unauthorized access to a server through cable manipulation. The SAM is powered directly from the server and provides Keep Alive functionality even if the ServSelect II is not powered. The serial SAM is a distributed computing environment (DCE) device that provides the primary interface between a serial device and the ServSelect II appliance. It provides VT100 terminal emulation, break suppression and port history in a 8 CHAPTER 2: INTRODUCTION convenient module format. The serial SAM is compatible with the ARI ports of the ServSelect II appliance. See Chapter 7 for more information on the serial SAM. NOTE: The serial SAM requires an additional power supply (PS123A or PS123E). Each ServSelect II has 16 Analog Rack Interface (ARI) ports for connecting the SAM or serial SAM. Utilizing a SAM, serial SAM or ACI port, you can attach additional switches to expand your ServSelect II system. This flexibility allows you to add capacity as your data center grows. Multiplatform support The SAM available with the ServSelect II supports PS/2, Sun and USB server environments. For 13W3, Sun monitor connection, order KV127A and ACD002. For serial devices, order KV123A. Using the On-Screen Device (OSD) interface in conjunction with the SAM or serial SAM allows you to switch easily across platforms. OSD graphical user interface A ServSelect II switch uses the OSD, which features intuitive menus to configure your switch system and select computers. Computers can be identified by unique name, EID or port number, allowing you to assign unique server names. Security The OSD allows you to protect your system with a screen saver password. After a user-defined time, the screen saver mode engages and access is prohibited until the appropriate password is entered to reactivate the system. Operation modes The OSD user interface provides convenient operation modes for easy ServSelect II system administration. These modes (Broadcast, Scan, and Switch) allow you to manage your switching activities. Chapter 4 explains these modes in detail. Video ServSelect II provides optimal resolution for analog VGA, SVGA and XGA video. Achieve resolutions of up to 1600 x 1200 with a 10-foot cable and up to 800 x 600 with a 50-foot cable. Resolutions will vary depending upon the length of cable separating your switch and servers. Plug and Play The ServSelect II also supports Display Data Channel Plug and Play, which automates configuration of the monitor and is compliant with the VESA DDC2B standard. 9 SERVSELECT II™ INSTALLER/USER GUIDE FLASH upgradable Upgrade your firmware at any time through a simple update utility to ensure that your ServSelect II system is always running the most current version available. Both the ServSelect II switch and the SAM are FLASH upgradable. See Chapter 6 for more information. Cascading expansion Each ServSelect II switch supports up to 16 directly attached servers and can conveniently scale to support more. You can expand your system using cascadable BLACK BOX products such as other ServSelect appliances. This extra “cascade” of units allows you to attach up to 256 servers in one system. ServSelect II Switch (Cascaded) SAM Adaptor Legacy Switch (Cascaded) Rack of Servers Critical Server Rack of Servers Analog Connection ServSelect II (main) Analog Connection Figure 2-2. Example ServSelect II Configuration 10 CHAPTER 2: INTRODUCTION 2.2 Safety Precautions To avoid potential video and/or keyboard problems when using these products: • If the building has 3-phase AC power, ensure that the computer and monitor are on the same phase. For best results, they should be on the same circuit. • Use only BLACK BOX-supplied cable to connect computers and KVM switches. To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions: • Do not use a 2-wire extension cord in any BLACK BOX product configuration. • Test AC outlets at the computer and monitor for proper polarity and grounding. • Use only with grounded outlets at both the computer and monitor. When using a backup power supply (UPS), power the computer, the monitor and the appliance off the supply. NOTE: The AC inlet is the main disconnect. Rackmount safety considerations • Elevated Ambient Temperature: If the equipment is installed in a closed rack assembly, the operation temperature of the rack environment may be greater than room ambient. Use care not to exceed the rated maximum ambient temperature of the equipment. • Reduced Air Flow: Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised. • Mechanical Loading: Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading. • Circuit Overloading: Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring. Consider equipment nameplate ratings for maximum current. • Reliable Earthing: Reliable earthing of rackmounted equipment should be maintained. Pay particular attention to supply connections other than direct connections to the branch circuit (for example, use of power strips). 11 SERVSELECT II™ INSTALLER/USER GUIDE 3. Installation 3.1 Getting Started Before installing your ServSelect II appliance, refer to the following list to ensure you have all items that shipped with the appliance as well as other items necessary for proper installation. Supplied with the ServSelect II The following items are supplied with the ServSelect II: • ServSelect II unit • Power cord • One null modem serial cable • ServSelect II Installer/User Guide • ServSelect II Quick Installation Guide • Rackmounting kit Additional items needed • One SAM adaptor and UTP cabling per attached server or legacy switch • One serial SAM adaptor and UTP cabling per attached serial device 3.2 Rackmounting Your ServSelect II Your ServSelect II appliance may be rackmounted using the included brackets. Before installing the appliance and other components in the rack cabinet (if not already installed), stabilize the rack in a permanent location. Install your equipment starting at the bottom of the rack cabinet, then work to the top. Avoid uneven loading or overloading of rack cabinets. CAUTION: Rack Loading - Overloading or uneven loading of racks may result in shelf or rack failure, causing damage to equipment and possible personal injury. Stabilize racks in a permanent location before loading begins. Mount components beginning at the bottom of the rack, then work to the top. Do not exceed your rack load rating. 12 CHAPTER 3: INSTALLATION Figure 3-1. ServSelect II Horizontal Installation To install the 1U switch mounting bracket: 1. Remove the first two screws on each side. 2. Line up the holes in the “long side” of the kit’s side brackets with the screw holes in the switch. 3. With a Phillips screwdriver, fasten the mounting brackets to the switch using two screws on each side. 4. Attach four cage nuts or clip nuts to the rackmounting flange of the rack cabinet so that the nut is positioned on the inside of the rack. NOTE: Nuts are not included with the rackmount kit. 5. Mount the switch assembly to the rack cabinet by matching the holes in the “short side” of each bracket to an appropriate set of matching holes on your rack cabinet. Next, insert the combination hex head screws through the slots in the bracket and the holes in the mounting rail, then into the cage nuts or clip nuts. 13 SERVSELECT II™ INSTALLER/USER GUIDE 3.3 Installing the ServSelect II Plug the supplied power cord into the back of the appliance and then into an appropriate power source. Figure 3-2 illustrates one possible configuration for your ServSelect appliance. See the following detailed set of procedures to successfully install your appliance. Analog User B Configuration Port for updating firmware ServSelect II Appliance 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Currently Not Used Servers 2-16 Analog User A Sam Adaptor PS/2 USB, Sun and serial adaptors are available Server 1 Figure 3-2. Basic ServSelect II Configuration CAUTION: To reduce the risk of electric shock or damage to your equipment- Do not disable the power cord grounding plug. The grounding plug is an important safety feature. - Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times. - Disconnect the power from the unit by unplugging the power cord from either the electrical outlet or the unit. 14 CHAPTER 3: INSTALLATION To connect a SAM to each server: 1. Locate the SAM for your ServSelect II unit. 2. Attach the appropriately color-coded cable ends to the keyboard, monitor and mouse ports on the first server you will be connecting to the unit. 3. Attach one end of the CAT 5 cabling that will run between your SAM and ServSelect II unit to the RJ45 connector on the SAM. 4. Connect the other end of the CAT 5 cable to the desired ARI port on the back of your ServSelect II unit. 5. Repeat steps 2-4 for all servers you wish to attach. NOTE: When connecting a Sun SAM, you must use a multi-sync monitor to accommodate Sun computers that support both VGA and sync-on-green or composite sync. To connect serial devices to the ServSelect II appliance: 1. Locate a serial SAM. 2. Attach the serial SAM 9-pin serial connector to the serial port of the device to be connected to your ServSelect II appliance. 3. Attach one end of the CAT 5 cable to the RJ45 connector on the serial SAM. Connect the other end of the CAT 5 cable to the desired ARI port on the back of your ServSelect II appliance. NOTE: The serial SAM is a DCE device and only supports VT100 terminal emulation. 4. Connect the power supply (PS123A or PS123E) to the power connector on your serial SAM. The cable expander can be used to power up to four serial SAMs from a single power supply. 5. Connect the serial SAM power supply to an appropriate AC wall outlet. Power up your serial device. To connect local peripherals: 1. Select the keyboard, monitor and mouse to be connected to local analog user A. 2. Locate the port set labeled A on the back of the appliance. Connect these peripherals to their respective ports. 3. Repeat these steps for the local analog port set labeled B. 4. Bundle and label the cables for easy identification. 15 SERVSELECT II™ INSTALLER/USER GUIDE Cascading ServSelect II switches You can cascade multiple ServSelect II switches to enable one or two users to connect to up to 256 servers. In a cascaded (tiered) system, each ARI port on the main ServSelect II switch will connect to the user A ACI port of each cascaded ServSelect II switch. Each cascaded switch then can be connected to a server with a SAM. A maximum of two layers is permitted (main and cascade). The example in Figure 3-3 shows one ServSelect II switch cascaded under the main switch, enabling the connection of up to 15 primary servers and 16 secondary servers. Using this configuration, you could cascade 16 ServSelect II switches under the main switch, enabling the connection of up to 256 servers. Only one level of tiering is supported in this type of configuration, which means that you cannot cascade legacy switches or another ServSelect II switch. In this configuration, the local port SAM is disabled when the main ServSelect II switch is cascaded below another appliance. NOTE: As shown in Figure 3-3, only user A’s ACI port may be used for the cascaded connection. To cascade multiple ServSelect II switches: 1. Connect the cascaded ServSelect switch to each server as described in Installing the ServSelect II Switch in the previous section. 2. Attach the appropriately color-coded cable ends to the keyboard, monitor and mouse ports to user A of the main switch: a. b. c. d. Select the keyboard, monitor and mouse to be connected to local analog user A. Locate the port set labeled A on the back of the appliance. Connect these peripherals to their respective ports. Repeat these steps for the local analog port set labeled B. Bundle and label the cables for easy identification. 3. Attach one end of the CAT 5 cabling that will run between your main and cascaded ServSelect II switch to the RJ45 (ACI) connector of user A on the cascaded ServSelect II switch. 4. Attach the other end of the CAT 5 cable to one of the 16 RJ45 (ARI) ports on the main ServSelect II switch. NOTE: The system will automatically cascade the two switches together as one. All servers connected to the cascaded ServSelect II switch will display on the main ServSelect II server list in the OSD. 5. 16 Repeat steps 3 and 4 for all additional cascaded ServSelect II switches you wish to attach. CHAPTER 3: INSTALLATION Analog User A Analog User B ServSelect II Switch 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ARI Ports Primary Servers ServSelect II Switch (cascaded) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ACI Port Secondary Servers Figure 3-3. ServSelect II Configuration with a Cascaded Switch 3.4 Setting Up Your ServSelect II System With the ServSelect II system, you can auto detect and configure each port on your appliance. Chapter 4 provides detailed instructions on naming, customization and OSD setup and configuration. 17 SERVSELECT II™ INSTALLER/USER GUIDE 4. Basic Operations 4.1 Controlling Your System at the Analog Ports The ServSelect II features two analog port sets on the back of the unit that allow you to connect a monitor and a PS/2 keyboard and mouse for direct analog access. The appliance uses the OSD, which provides intuitive menus to configure your system and select computers. 4.2 Viewing and Selecting Ports and Servers Use the OSD Main dialog box to view, configure and control servers in the ServSelect II system. View your servers by name, port or by the unique Electronic ID number (EID) embedded in each SAM. You will see an OSD-generated port list by default when you first launch the OSD. The Port column indicates the ARI port to which a server is connected. If you connect a legacy KVM switch to the main ServSelect II appliance or a ServSelect II cascaded switch, the port numbering displays the ARI port first, then the switch port to which the server is connected. For example, in Figure 4-1, servers 04-03 and 0102 are connected to switches. To access the Main dialog box: Press Print Screen to launch the OSD. The Main dialog box appears. Figure 4-1. Example of Configured Main Dialog Box NOTE: You can also press the Control key twice within one second to launch the SAM. You can use this key sequence in any place you see Print Screen throughout this installer/user guide. 18 CHAPTER 4: BASIC OPERATIONS Viewing the status of your appliance The status of the servers in your system is indicated in the right columns of the Main dialog box. The following table describes the status symbols. OSD Status Symbols Symbol Description SAM is online (green circle). SAM is offline or is not operating properly. Connected switch is online. Connected switch is offline or is not operating properly. SAM is being upgraded (yellow circle). SAM is being accessed by the indicated user channel (green channel letter). SAM is blocked by the indicated user channel (black channel letter). Selecting servers Use the Main dialog box to select servers. When you select a server, the appliance reconfigures the keyboard and mouse to the proper settings for that server. To select servers: Double-click the server name, EID or port number. -orIf the display order of your server list is by port (Port button is depressed), type the port number and press Enter. -orIf the display order of your server list is by name or EID number (Name or EID button is depressed), type the first few characters of the name of the server or the EID number to establish it as unique and press Enter. To select the previous server: NOTE: The OSD must initially be off (not displayed) to select the previous server. 1. Press Print Screen. The Main dialog box appears. 2. Press Backspace to toggle between the previous and current connections. 19 SERVSELECT II™ INSTALLER/USER GUIDE To disconnect the user from a server: NOTE: The OSD must initially be off (not displayed) to disconnect the user from a server. 1. Press Print Screen. The Main dialog box appears. 2. Press Alt+Ø. This leaves the user in a free state, with no server selected. The status flag on your desktop displays Free. -orClick Disconnect in the Main dialog box. To remove offline SAMs or serial SAMs from the server list: Click Clear in the Main dialog box. Soft switching Soft switching is the ability to switch servers using a hotkey sequence. You can soft switch to a server by pressing Print Screen and then typing the first few characters of its name or number. If you have set a Screen Delay Time and you press the key sequences before that time has elapsed, the OSD will not display. To configure servers for soft switching: 1. Press Print Screen to launch the OSD. The Main dialog box appears. 2. Click Setup - Menu. The Menu dialog box appears. 3. For Screen Delay Time, type the number of seconds of delay desired before the Main dialog box is displayed after Print Screen is pressed. 4. Click OK. To soft switch to a server: 1. To select a server, press Print Screen. If the display order of your server list is by port (Port button is depressed), type the port number and press Enter. -orIf the display order of your server list is by name or EID number (Name or EID button is depressed), type the first few characters of the name of the server or the EID number to establish it as unique and press Enter. 2. To switch back to the previous server, press Print Screen then Backspace. 20 CHAPTER 4: BASIC OPERATIONS 4.3 Navigating the OSD This table describes how to navigate the OSD using the keyboard and mouse. OSD Navigation Basics This Keystroke Does This Print Screen Opens the OSD. Press Print Screen twice to send the Print Screen keystroke to the currently selected device. F1 Opens the Help screen for the current dialog box. Escape or Right-click Closes the current dialog box without saving changes and returns to the previous one. In the Main dialog box, it closes the OSD and returns to the flag. In a message box, it closes the pop-up box and returns to the current dialog box. Alt Opens dialog boxes, selects or checks options and executes actions when used with underlined or other designated letters. Alt+X Closes the current dialog box and returns to the previous one. Alt+O Selects the OK button, then returns to the previous dialog box. Single-click, Enter In a text box, it selects the text for editing and enables the Left and Right Arrow keys to move the cursor. Press Enter again to quit the edit mode. Enter Completes a switch in the Main dialog box and exits the OSD. Print Screen, Backspace Toggles back to previous selection. Print Screen, Alt+Ø Immediately disengages user from a server; no server is selected. Status flag displays Free. (This only applies to the Ø on the keyboard and not the keypad.) Print Screen, Pause Immediately turns on screen saver mode and prevents access to that particular console, if it is password protected. Up/Down Arrows Moves the cursor from line to line in lists. Right/Left Arrows Moves the cursor between columns. When editing a text box, these keys move the cursor within the column. Page Up/Page Down Pages up and down through Name and Port lists and Help pages. Home/End Moves the cursor to the top or bottom of a list. Delete Deletes current selection in the scan list or characters in a text box. Shift-Del Deletes from the current selection to the end of the list when editing a scan list. Numbers Type from the keyboard or keypad. 4.4 Configuring the OSD You can configure your ServSelect II system from the Setup menu within the OSD. Select the Names button when initially setting up your appliance to identify servers by unique names. Select the other setup features to manage routine tasks for your servers from the OSD menu. 21 SERVSELECT II™ INSTALLER/USER GUIDE Setup Features to Manage Routine Tasks for Your Servers Feature Purpose Menu Change the server listing between numerically by port or EID number and alphabetically by name. Change the Screen Delay Time before the OSD displays after pressing Print Screen. Flag Change display, timing, color or location of the status flag. Broadcast Set up to simultaneously control multiple servers through keyboard and mouse actions. Scan Set up a custom scan pattern for up to 16 servers. Security Set passwords to restrict server access. Enable the screen saver. Switch Choose the switch mode. Keyboard Set the keyboard country code to send to Sun servers. Devices Identify the number of ports on an attached cascade switch. Names Identify servers by unique names. To access the Setup menu: 1. Press Print Screen to launch the OSD. The Main dialog box appears. 2. Click Setup. The Setup dialog box appears. Figure 4-2. Setup Dialog Box Assigning server or serial device names Use the Names dialog box to identify individual servers or serial devices by name rather than by port number. The Names list is always sorted by port order. Names are stored in the SAM or serial SAM, so even if you move the module/server/serial device to another ARI port, the name and configuration will be recognized by the appliance. 22 CHAPTER 4: BASIC OPERATIONS NOTE: If a server or serial device is turned off, its respective SAM or serial SAM will not appear in the Names list. To access the Names dialog box: 1. Press Print Screen. The Main dialog box will appear. 2. Click Setup - Names. The Names dialog box appears. Figure 4-3. Names Dialog Box NOTE: If the server list changes, the mouse cursor will turn into an hourglass as the list is automatically updated. No mouse or keyboard input will be accepted until the list update is complete. To assign names to servers or serial devices: 1. In the Names dialog box, select a server or serial device name or port number and click Modify. The Name Modify dialog box appears. Figure 4-4. Name Modify Dialog Box 2. Type a name in the New Name box. Names of servers or serial devices may be up to 15 characters long. Legal characters include: A-Z, a-z, Ø-9, space and hyphen. 23 SERVSELECT II™ INSTALLER/USER GUIDE 3. Click OK to transfer the new name to the Names dialog box. Your selection is not saved until you click OK in the Names dialog box. 4. Repeat steps 1-3 for each server or serial device in the system. 5. Click OK in the Names dialog box to save your changes. -orClick X or press Escape to exit the dialog box without saving changes. NOTE: If a SAM has not been assigned a name, the EID is used as the default name. Assigning device types While the appliance automatically discovers cascade ServSelect switches attached to your unit, you will need to specify the number of ports on the cascade switch through the Devices dialog box. You will see an Sw-8 or Sw-24 appear in the Type category for the cascade switch. Select the switch from the list and the Modify button appears, allowing you to assign it the appropriate number of ports. NOTE: The Modify button will only be available if a configurable switch is selected. To access the Devices dialog box: 1. Press Print Screen. The Main dialog box will appear. 2. Click Setup - Devices. The Devices dialog box appears. Figure 4-5. Devices Dialog Box When the ServSelect II appliance discovers a cascade switch, you will notice the port numbering change to accommodate each server under that switch. For example, if the switch is connected to ARI port 6, the switch port would be listed as 06 and each server under it would be numbered sequentially 06-01, 06-02 and so on. 24 CHAPTER 4: BASIC OPERATIONS To assign a device type: 1. In the Devices dialog box, select the desired port number. 2. Click Modify. The Device Modify dialog box appears. Figure 4-6. Device Modify Dialog Box 3. Choose the number of ports supported by your cascade switch and click OK. 4. Repeat steps 1–3 for each port requiring a device type to be assigned. 5. Click OK in the Devices dialog box to save settings. NOTE: Changes made in the Device Modify dialog box are not saved until you click OK in the Devices dialog box. Changing the display behavior Use the Menu dialog box to change the display order of servers and set a Screen Delay Time for the OSD. The display order setting alters how servers will display in several screens including the Main, Devices and Broadcast dialog boxes. To access the Menu dialog box: 1. Press Print Screen to launch the OSD. The Main dialog box appears. 2. Click Setup - Menu in the Main dialog box. The Menu dialog box appears. Figure 4-7. Menu Dialog Box 25 SERVSELECT II™ INSTALLER/USER GUIDE To choose the default display order of servers: 1. Select Name to display servers alphabetically by name. -orSelect EID to display servers numerically by EID number. -orSelect Port to display servers numerically by port number. 2. Click OK. To set a Screen Delay Time for the OSD: 1. Type in the number of seconds (Ø-9) to delay the OSD display after you press Print Screen. Entering Ø will instantly launch the OSD with no delay. 2. Click OK. Setting a Screen Delay Time allows you to complete a soft switch without the OSD displaying. To perform a soft switch, see Soft switching in this chapter. Controlling the status flag The status flag displays on your desktop and shows the name or EID number of the selected server or the status of the selected port. Use the Flag dialog box to configure the flag to display by server name or EID number, or to change the flag color, opacity, display time and location on the desktop. OSD Status Flags Flag Description Flag type by name Flag type by EID number Flag indicating that the user was disconnected from all systems Flag indicating that Broadcast mode is enabled To access the Flag dialog box: 1. Press Print Screen. The Main dialog box will appear. 2. Click Setup - Flag. The Flag dialog box appears. 26 CHAPTER 4: BASIC OPERATIONS Figure 4-8. Flag Dialog Box To determine how the status flag is displayed: 1. Select Name or EID to determine what information will be displayed. 2. Select Displayed to show the flag all the time or select Timed to display the flag for only five seconds after switching. 3. Select a flag color in Display Color. 4. In Display mode, select Opaque for a solid color flag or select Transparent to see the desktop through the flag. 5. To position the status flag on the desktop: a. b. c. Click Set Position to gain access to the Position Flag screen. Left-click on the title bar and drag to the desired location. Right-click to return to the Flag dialog box. Figure 4-9. Set Position Flag NOTE: Changes made to the flag position are not saved until you click OK in the Flag dialog box. 6. Click OK to save settings. -orClick X to exit without saving changes. Setting console security The OSD enables you to set security on your analog port console. You can establish a screen saver mode that engages after your console remains unused for a specified Inactivity Time. Once engaged, your console will remain locked until you press any key or move the mouse. You will then need to type in your password to continue. 27 SERVSELECT II™ INSTALLER/USER GUIDE Use the Security dialog box to lock your console with password protection, set or change your password and enable the screen saver. NOTE: If a password has been previously set, you will have to enter the password before you can access the Security dialog box. To access the Security dialog box: 1. Press Print Screen. The Main dialog box will appear. 2. Click Setup - Security. The Security dialog box appears. Figure 4-10. Security Dialog Box To set or change the password: 1. Single-click and press Enter or double-click in the New text box. 2. Type the new password in the New text box and press Enter. Passwords must contain both alpha and numeric characters, are case sensitive and may be up to 12 characters long. Legal characters are: A-Z, a-z, Ø-9, space and hyphen. 3. In the Repeat box, type the password again and press Enter. 4. Click OK to change only your password, and then close the dialog box. NOTE: If you should lose or forget your password, you must return your switch for service or technical support. See Chapter 5 for contact information. To password protect your console: 1. Set your password as described in the previous procedure. 2. Select Enable Screen Saver. 3. Type the number of minutes for Inactivity Time (from 1-99) to delay activation of password protection and the screen saver feature. 4. For Mode, select Energy if your monitor is ENERGY STAR® compliant; otherwise select Screen. 28 CHAPTER 4: BASIC OPERATIONS CAUTION: Monitor damage can result from using Energy mode with monitors not compliant with ENERGY STAR®. 5. (Optional) Click Test to activate the screen saver test which lasts 10 seconds then returns you to the Security dialog box. 6. Click OK. To log in to your console: 1. Press any key or move the mouse. 2. The Password dialog box appears. Type your password, then click OK. 3. The Main dialog box appears if the password was entered properly. To remove password protection from your console: 1. From the Main dialog box, click Setup - Security; the Password dialog box appears. Type your password, then click OK. 2. In the Security dialog box, single-click and press Enter or double-click in the New box. Leave the box blank. Press Enter. 3. Single-click and press Enter or double-click in the Repeat box. Leave the box blank. Press Enter. 4. Click OK to eliminate your password. To enable the screen saver mode with no password protection: 1. If your console does not require a password to gain access to the Security dialog box, proceed to step 2. -orIf your console is password protected, see the previous procedure, then go to step 2. 2. Select Enable Screen Saver. 3. Type the number of minutes for Inactivity Time (from 1–99) to delay activation of the screen saver. 4. Choose Energy if your monitor is ENERGY STAR® compliant; otherwise select Screen. CAUTION: Monitor damage can result from using Energy mode with monitors not compliant with ENERGY STAR®. 5. (Optional) Click Test to activate the screen saver test which lasts 10 seconds then returns you to the Security dialog box. 6. Click OK. 29 SERVSELECT II™ INSTALLER/USER GUIDE NOTE: Activation of the screen saver mode disconnects the user from a server; no server is selected. The status flag displays Free. To exit the screen saver mode: Press any key or move your mouse. The Main dialog box appears and any previous server connection will be restored. If a digital user is on that connection, they will be disconnected and will receive a preemption message. To turn off the screen saver: 1. In the Security dialog box, clear Enable Screen Saver. 2. Click OK. To immediately turn on the screen saver (OSD is not active): NOTE: The OSD must initially be off (not displayed) to immediately turn on the screen saver. 1. Press Print Screen. 2. Press Pause. NOTE: The screen saver must already be enabled to perform this task. 4.5 Displaying Version Information The OSD enables you to display the ServSelect II and SAM firmware versions. For optimum performance, keep your firmware current. For more information, see Chapter 6. To display version information: 1. Press Print Screen. The Main dialog box will appear. 2. Click Commands - Display Versions. The Version dialog box appears. The top half of the box lists the subsystem versions in the appliance. Figure 4-11. Version Dialog Box 3. 30 Click the SAM to view individual SAM version information. The SAM Selection dialog box appears. CHAPTER 4: BASIC OPERATIONS Figure 4-12. SAM Selection Dialog Box Figure 4-13. SAM Version Dialog Box 4. Select a SAM to view and click the Version button. The SAM Version dialog box appears. For more information on loading firmware, see Chapter 6. 5. Click X to close the SAM Version dialog box. 4.6 Setting the Keyboard Country Code NOTE: Using the keyboard code that supports a language different from that of your ServSwitch II firmware will cause incorrect keyboard mapping. Sun servers may use key mappings for non-US keyboards. By default, ServSelect II switches send the US keyboard country code to Sun and USB modules attached to servers, and the code is applied to the servers when they are powered up or rebooted. Codes are then stored in the SAMs. Issues may arise when you use the US keyboard country code with a keyboard of another country. For example, the Z key on a US keyboard is in the same location as the Y key on a German keyboard. Sun servers will interpret pressing the Y key on a German keyboard as the Z key when the US keyboard country code is used. 31 SERVSELECT II™ INSTALLER/USER GUIDE The Keyboard command enables you to send a different keyboard country code than the default US setting. The specified country code is sent to all servers attached to the ServSelect II appliances when they are powered up or rebooted, and the new code is stored in the SAM. NOTE: If a SAM is moved to a different server, the keyboard country code will need to be reset. See Chapter 8 for information on emulating certain Sun keys using a PS/2 keyboard and special considerations for Japanese and Korean Sun USB keyboards. NOTE: .Only local users can view or change keyboard country code settings. To set the keyboard country code for Sun servers: 1. If the OSD is not activated, press Print Screen. The Main dialog box will appear. 2. Click Setup - Keyboard. The Keyboard dialog box appears. Figure 4-14. Keyboard Dialog Box 3. Select a country code and click OK. 4. Reboot the Sun servers. After rebooting, each Sun server will request the country code setting stored in the SAM. NOTE: If you wish to reboot the servers by power-cycling them, you must wait 90 seconds before rebooting. A soft reboot may be performed without waiting 90 seconds. 32 CHAPTER 4: BASIC OPERATIONS 4.7 Scanning Your System In scan mode, the appliance automatically scans from port to port (server to server). You can scan up to 16 servers, specifying which servers to scan and the number of seconds that each server will display. The scanning order is determined by placement of the server in the list. The list is always shown in scanning order. You can, however, choose to display the server’s name or EID number by pressing the appropriate button. NOTE: Scanning is only available to the local analog user. To add servers to the scan list: 1. Press Print Screen. The Main dialog box will appear. 2. Click Setup - Scan. The Scan dialog box appears. Figure 4-15. Scan Dialog Box 3. The Scan dialog box contains a listing of all the servers attached to your unit. Click the checkbox next to the servers you wish to scan. -orDouble-click on a server’s name or port. -orPress and hold the Alt key and then click the number of the server you wish to scan. You can select up to 16 servers. 4. In the Scan Time box, type the number of seconds (from 3-99) of desired time before the scan moves to the next server in the sequence. 5. Click OK. To remove a server from the scan list: 1. In the Scan dialog box, deselect the checkbox next to the server to be removed. -or- 33 SERVSELECT II™ INSTALLER/USER GUIDE Double-click on a server’s name or port. -orClick the Clear button to remove all servers from the scan list. 2. Click OK. To start the scan mode: 1. If the OSD is not open, press Print Screen. The Main dialog box will appear. 2. Click Commands. The Commands dialog box appears. Figure 4-16. Commands Dialog Box 3. Select Scan Enable in the Commands dialog box. 4. Click X to close the Commands dialog box. NOTE: Scanning will begin as soon as the OK button is clicked. To cancel scan mode: 1. Select a server if the OSD is open. -orMove the mouse or press any key on the keyboard if the OSD is not open. Scanning will stop at the currently selected server. -orPress Print Screen. The Main dialog box will appear. 2. Click Commands. The Commands dialog box appears. 3. Clear Scan Enable. 34 CHAPTER 4: BASIC OPERATIONS 4.8 Broadcasting to Servers The analog user can simultaneously control more than one server in a system, to ensure that all selected servers receive identical input. You can choose to broadcast keystrokes and/or mouse movements independently. NOTE: You can broadcast to up to 16 servers at a time, one server per ARI port. To access the Broadcast dialog box: 1. Press Print Screen. The Main dialog box will appear. 2. Click Setup - Broadcast. The Broadcast dialog box appears. Figure 4-17. Broadcast Dialog Box NOTES: Broadcasting Keystrokes - The keyboard state must be identical for all servers receiving a broadcast to interpret keystrokes identically. Specifically, the keyboard Caps Lock and Num Lock modes must be the same for all servers. While the appliance attempts to send keystrokes to the selected servers simultaneously, some servers may inhibit and thereby delay the transmission. Broadcasting Mouse Movements - For the mouse to work accurately, all systems must have identical mouse drivers, desktops (such as identically placed icons) and video resolutions. In addition, the mouse must be in exactly the same place on all screens. Because these conditions are extremely difficult to achieve, broadcasting mouse movements to multiple systems may have unpredictable results. 35 SERVSELECT II™ INSTALLER/USER GUIDE To broadcast to selected servers: 1. From the Broadcast dialog box, select the mouse and/or keyboard checkboxes for the servers that are to receive the broadcast commands. -orPress the Up or Down Arrow keys to move the cursor to the target server. Then press Alt+K to select the keyboard checkbox and/or Alt+M to select the mouse checkbox. Repeat for additional servers. 2. Click OK to save the settings and return to the Setup dialog box. Click X or press Escape to return to the Main dialog box. 3. Click Commands. The Commands dialog box appears. 4. Click the Broadcast Enable checkbox to activate broadcasting. The Broadcast Enable dialog box appears. 5. Click OK to enable the broadcast. Click X or press Escape to cancel and return to the Commands dialog box. 6. If broadcasting is enabled, type the information and/or perform the mouse movements you want to broadcast from the user station. Only servers in the list are accessible. NOTE: The other user is disabled when broadcast mode is enabled. To turn broadcasting off: From the Commands dialog box, clear the Broadcast Enable checkbox. 4.9 Changing Your Switch Mode Your ServSelect II allows you to connect to attached servers using two methods: Preemptive and Cooperative. Select Preemptive (default setting) to allow any user to select any server at any time; a request from another user disconnects the current user without warning. -orSelect Cooperative to maintain the current user connection; the current user won’t be disconnected if another user requests connection. 36 CHAPTER 4: BASIC OPERATIONS To access the Switch dialog box: 1. Press Print Screen. The Main dialog box will appear. 2. Click Setup - Switch. The Switch dialog box appears. 3. Select either Preemptive or Cooperative as your switch mode. Figure 4-18. Switch Dialog Box 4.10 Running System Diagnostics You can validate the integrity of your system through the Run Diagnostics command. This command checks the main board functional sub-systems (memory, communications, switch control and the video channels) for each system controller. When you select the Run Diagnostics command, you will receive a warning indicating that all users (remote and local) will be disconnected. Click OK to confirm and begin the test. The Diagnostics dialog box appears. The top section of the dialog box displays the hardware tests. The bottom portion divides the tested SAMs into three categories: online, offline or suspect. NOTE: A SAM may appear to be offline while it is being upgraded. Next to each item to be tested, you will see a pass (green circle) or fail (red x) symbol appear to the left of each item as that test finishes. To run diagnostic tests: 1. If the OSD is not open, press Print Screen. The Main dialog box will appear. 2. Click Commands - Run Diagnostics. A warning message appears indicating that all users will be disconnected. 37 SERVSELECT II™ INSTALLER/USER GUIDE Figure 4-19. Diagnostics Warning Message Box 3. Click OK to begin diagnostics. -orClick X or press Escape to exit the dialog box without running a diagnostic test. 4. All users are disconnected and the Diagnostics dialog box displays. Figure 4-20. Diagnostics Dialog Box 5. 38 As each test is finished, a pass (green circle) or fail symbol (red x) appears. The test is complete when the last test’s symbol displays. CHAPTER 5: TROUBLESHOOTING 5. Troubleshooting 5.1 Calling BLACK BOX If you determine that your ServSelect II is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact BLACK BOX Technical Support at 724-746-5500. Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including: • the nature and duration of the problem; • when the problem occurs; • the components involved in the problem; • any particular application that, when used, appears to create the problem or make it worse; and • the results of any testing you’ve already done. 5.2 Shipping and Packaging If you need to transport or ship your ServSelect II: • Package it carefully. We recommend that you use the original container. • If you are shipping the ServSelect for repair, make sure you include its power cord and the cables you’re using with it. If you are returning the ServSelect IP, make sure you include everything you received with it. Before you ship, contact BLACK BOX to get a Return Authorization (RA) number. 39 SERVSELECT II™ INSTALLER/USER GUIDE Black Box Technical Support Country Web Site/E-Mail Phone Fax Austria www.black-box.at +43 1 256 98 56 +43 1 256 98 56 +32 2 725 85 50 +32 2 725 92 12 +32 2 725 85 50 +32 2 725 92 12 +35 201 888 800 +35 201 888 808 +33 1 45 606 717 +33 1 45 606 747 +49 811 5541 110 +49 811 5541 499 +39 02 27 404 700 +39 02 27 400 219 +31 30 241 7799 +31 30 241 4746 +47 55 300 710 +47 55 300 701 +34 9162590732 +34 916239784 +46 08 44 55 890 +46 08 38 04 30 +41 55 451 70 71 +41 55 451 70 75 +44 118 965 6000 +44 118 965 6001 +353 1 662 2466 +353 1 662 2477 [email protected] Belgium www.blackbox.be [email protected] [email protected] [email protected] Denmark www.blackbox.dk [email protected] Finland www.blackbox.fi [email protected] France www.blackbox.fr [email protected] Germany www.black-box.de [email protected] Italy www.blackbox.it [email protected] Netherlands www.blackbox.nl [email protected] Norway www.blackboxnorge.no [email protected] Spain www.blackbox.es [email protected] Sweden www.blackboxab.se [email protected] Switzerland www.black-box.ch [email protected] UK www.blackbox.co.uk [email protected] Ireland www.blackbox.co.uk [email protected] 40 CHAPTER 6: FLASH UPGRADES 6. FLASH Upgrades 6.1 Upgrading the ServSelect II You can upgrade the firmware of your ServSelect II switch by using a special update utility provided by Black Box. This utility automatically configures the port communications settings to allow direct downloading from the connected server. Items needed for the upgrade You will need the following items to perform an upgrade: • Server running Windows NT, Windows 95, Windows 98 or Windows 2000 • Available serial port (COM port) on the server • Null modem serial cable (DB-male) that connects the switch and the server • Firmware update To upgrade firmware: 1. Connect the null modem cable to a COM port on the server and to the serial connector on the back panel of the switch. Make a note of which COM port you have chosen, then turn on the switch. 2. Go to http://www.blackbox.com, and click on Tech Support Services and then on Software Updates and Manuals to access the firmware upgrade file. Once the download is complete, navigate to the drive where you have saved the firmware update and unzip the file. 3. Double-click to run the file WUpDateBBox.exe. 4. In the dialog box that displays, select ENGLISH as the language and the desired COM port. 5. Click Load. 6. Once the firmware is updated, the following message displays: Download complete. Click Done to exit the dialog box. 7. The switch automatically reboots after the upgrade is completed. Possible error conditions If the download does not execute properly, verify the following: • • • Verify that the COM port is correct. Verify that no other program is currently using the COM port, or that a previous DOS window/shell is open that had used the desired COM port. Verify that no other copies of the WUpDate utility are currently running. 41 SERVSELECT II™ INSTALLER/USER GUIDE • • Verify that a null modem serial cable is used. Verify in the selected COM port’s Advanced Port settings that the FIFO buffers are selected and that the receive buffer is set to High. CAUTION: While upgrading, do not use your computer for anything else or switch between windows. Close all other windows if necessary. If the upgrade was unsuccessful (such as during a power outage), repeat the procedure. 6.2 Upgrading the SAM firmware The SAMs can be upgraded individually or simultaneously. To simultaneously upgrade multiple SAMs: 1. Press Print Screen. The Main dialog box will appear. 2. Click Commands - SAM Status. The SAM Status dialog box appears. Figure 6-1. SAM Status Dialog Box 3. Click one or more types of modules to upgrade. Click Upgrade. 4. The SAM Upgrade dialog box appears. Click OK to initiate the upgrade and return to the SAM Status dialog box. Figure 6-2. SAM Upgrade Dialog Box 42 CHAPTER 6: FLASH UPGRADES To upgrade SAM firmware individually: 1. Press Print Screen. The Main dialog box will appear. 2. Click Commands - Display Versions. The Version dialog box appears. Figure 6-3. Version Dialog Box 3. Click SAM to view individual cable version information. The SAM Selection dialog box appears. Figure 6-4. SAM Selection Dialog Box 4. Select a SAM to upgrade and click the Version button. The SAM Version dialog box appears. Figure 6-5. SAM Version Dialog Box 43 SERVSELECT II™ INSTALLER/USER GUIDE 5. Click the Load Firmware button. The SAM Load dialog box appears. Figure 6-6. SAM Load Dialog Box 6. Click OK to initiate the upgrade and return to the Status dialog box. NOTE: During an upgrade, the SAM status indicator in the Main dialog box will be yellow. The SAM is unavailable while an upgrade is in progress. When an upgrade is initiated, any current connection to the server or serial device via the SAM or serial SAM will be terminated. 44 CHAPTER 7: USING A SERIAL SAM 7. Using a Serial SAM The serial SAM is a serial-to-VGA converter which permits VT100-capable devices to be viewed from the ServSelect II local port or by using the ServSelect II software. The actual serial data is not accessed, but is merely displayed. All serial data coming from the target device is displayed in a VT100 window, placed into a video buffer and sent to the ServSelect II appliance as though it came from a VGA server. Likewise, keystrokes entered on a keyboard are sent to the attached device as though they were typed upon a VT100 terminal. NOTE: The serial SAM requires an additional power supply (PS123A or PS123E). Serial SAM modes The following modes can be accessed from the serial SAM: • On-Line - This mode enables you to send and receive serial data. • History - This mode enables you to review serial data. • Configuration - This mode enables you to specify communication parameters, the appearance of the serial data, key combinations for specific actions and macros. Configuring the Serial SAM NOTE: The Serial SAM is a DCE device and only supports VT100 terminal emulation. Pressing Ctrl-F8 will activate the Configuration Screen, which contains menu items that allow you to configure your serial SAM. NOTE: When the Configuration Screen is active, pressing Enter saves changes and returns you to the previous screen. Pressing Esc returns you to the previous screen without saving changes. Within the Configuration Screen, you can modify the following options: • Baud Rate - This option allows you to specify the serial port communications speed in bits per second (BPS). Available options are 300, 1200, 2400, 9600, 19200, 34800, 57600 or 115200. The default value is 9600. • Parity - This option allows you to specify the serial port communications parity. Available options are EVEN, ODD or NONE. The default value is NONE. • Flow Control - This option allows you to specify the type of serial flow control. Available options are NONE, XOn/XOff (software) and RTS/CTS (hardware). The default value is NONE. If you select a baud rate of 115200, the only available flow control is RTS/CTS (hardware). 45 SERVSELECT II™ INSTALLER/USER GUIDE • ServSelect II/CD Mode - This option allows you to control how the ServSelect II and CD lines operate. Available options are Always on and Toggle. When in Toggle mode, ServSelect II and CD lines are turned off for one-half second and then turned on each time a module is selected or deselected. The default value is Always on. • Enter Sends - This option enables you to specify the keys that are transmitted when Enter is pressed. Available options are (Enter) or (Enter - Linefeed). • Received - This option enables you to specify how the module translates a received Enter character. Available options are (Enter) or (Enter-Linefeed). • Background - This option changes the screen’s background color. The currently-selected color displays in the option line as it is changed. Available values are ØØ-3E. The default value is ØØ. This value cannot be identical to the Normal Text or Bold Text value. • Normal Text - This option changes the screen’s normal text color. The currentlyselected color displays in the option line as it is changed. Available values are ØØ-3E. The default value is 2A. This value cannot be identical to the Bold Text or Background value. • Bold Text - This option changes the screen’s bold text color. The currentlyselected color displays in the option line as it is changed. Available values are ØØ-3E. The default value is 3F. This value cannot be identical to the Normal Text or Background value. • Screen Size - This option allows you to specify the screen’s text width size. Available values are widths of 80 columns or 32 columns. The length for both widths is 26 lines. The following options of the Configuration Screen enable you to define the function keys that will perform a selected action. To specify a new function key, press and hold the Ctrl key, then press the function key that you want to associate with the action. For example, if you want to change the Config Key Sequences option from to , press and hold the Ctrl key and then press F7. • Config Key Sequences - This option allows you to define the key combination that causes the Configuration Screen to appear. • On-Line Key Sequence - This option allows you to define the key sequence that displays the On-Line mode. The default key sequence is Ctrl-F10. • Help Key Sequence - This option allows you to define the key combination that displays the Help System screen. The default key sequence is Ctrl-F1. 46 CHAPTER 7: USING A SERIAL SAM • History Key Sequence - This option allows you to define the key combination that enables History mode. The default key sequence is Ctrl-F9. • Clear History Key Sequence - This option allows you to define the key combination that clears the history buffer while in History mode. The default key sequence is Ctrl-F11. • Break Key Sequence - This option allows you to configure the key combination that generates a break condition. The default key sequence is Alt-B. To configure a serial SAM: 1. Press Ctrl-F8. The Configuration Screen will appear. 2. Select a parameter to change. You can navigate the Configuration Screen using the Up Arrow and Down Arrow keys. 3. Modify the selected value using the Left Arrow and Right Arrow keys. 4. Repeat steps 2 and 3 to modify additional values. 5. Press Enter to save your changes and exit the Configuration Screen. - or Press Esc to exit the Configuration Screen without saving the changes. Creating a serial SAM macro Pressing the Page Down key when the Configuration Screen is displayed will provide access to the Macro Configuration screen. The serial SAM can be configured with up to 10 macros. Each macro can be up to 128 characters in length. To create a macro: 1. Select the serial SAM you wish to configure and press Ctrl-F8 to activate the Configuration menu. 2. When the Configuration menu appears, press Page Down to view the Macro Configuration screen. The Macro Configuration screen shows the 10 available macros and the associated key sequences, if any, for each. 47 SERVSELECT II™ INSTALLER/USER GUIDE 3. Using the Up Arrow and Down Arrow keys, scroll to an available macro number and highlight the listed keystroke sequence. Type the new macro keystroke sequence over the default. Any combination of Ctrl or Alt and a single key may be used. When you have finished entering the keystroke sequence that will activate the new macro, press the Down Arrow key. 4. On the line below the macro keystroke sequence you just entered, type the keystroke sequence that you wish the macro to perform. 5. Repeat steps 3 and 4 to configure additional macros. 6. When finished, press Enter to return to the previous screen. Using History mode History mode allows you to examine the contents of the history buffer, which contains the events that have occurred. The serial SAM maintains a buffer containing 240 lines minimum, or 10 screens, of output. When the history buffer is full, it will add new lines at the bottom of the buffer and delete the oldest lines at the top of the buffer. NOTE: The Config Key Sequence, On-Line Key Sequence and Clear History Key Sequence used in the following procedure are the default values. These key combinations can be changed using the Configuration Screen. To use History mode: 1. Press Ctrl-F9. The mode will display as History. 2. Press one of the following keys or key combinations to perform the indicated action: • • • • • • • • 3. 48 Home - Move to the top of the buffer. End - Move to the bottom of the buffer. Page Up - Move up one buffer page. Page Down - Move down one buffer page. Up Arrow - Move up one buffer line. Down Arrow - Move down one buffer line. Ctrl-F8 - Enters Configuration mode. The Configuration Screen will appear. Press Ctrl-F9 to return to the previous screen with History mode enabled, or Ctrl-F10 to return to the previous screen with On-Line mode enabled. Ctrl-F11 - Clears the history buffer. If you choose this option, a warning screen will appear. Press Enter to delete the history buffer, or Esc to cancel the action. The previous screen will reappear. When finished, press Ctrl-F10 to exit History mode and return to On-Line mode. CHAPTER 7: USING A SERIAL SAM Serial SAM pinouts The following table lists the pinouts for the serial SAM and is provided for your reference. Serial SAM Pinouts DB9-F Pin Host Signal Name/Description Signal Flow SRL Signal Name/Description 1 DCD- Data Carrier Detect Out of SRL DTR - Data Terminal Ready 2 RXD - Receive Data Out of SRL TXD - Transmit Data 3 TXD - Transmit Data In to SRL RXD - Receive Data 4 DTR - Data Terminal Ready In to SRL DSR - Data Set Read 5 GND - Signal Ground N/A GND - Signal Ground 6 DSR - Data Set Ready Out of SRL DTR - Data Terminal Ready 7 RTS - Request to Send In to SRL CTS - Clear to Send 8 CTS - Clear to Send Out of SRL Request to Send 9 N/C - Not Connected N/A N/C - Not Connected 49 SERVSELECT II™ INSTALLER/USER GUIDE 8. Sun Advanced Key Emulation Certain keys on a standard Type 5 (US) Sun keyboard can be emulated by key press sequences on a PS/2 keyboard. To enable Advanced Sun Key Emulation mode and use these keys, press and hold Ctrl+Shift+Alt and then press the Scroll Lock key. The Scroll Lock LED blinks. Use the indicated key in the following table as you would use the advanced keys on a Sun keyboard. Sun Key Emulation Sun Key (US) PS/2 Key to Enable Sun Key Emulation Compose Application (1) Compose keypad * Power F11 Open F7 Help Num Lock Props F3 Front F5 Stop F1 Again F2 Undo F4 Cut F10 Copy F6 Paste F8 Find F9 Mute keypad / Vol.+ keypad + Vol. keypad - Command (left) (2) Command (left) (2) Command (right) (2) F12 Win (GUI) left (1) Win (GUI) right (1) (1) Windows 95 104-key keyboard (2) The Command key is the Sun Meta (diamond) key For example: For Stop + A, press and hold Ctrl+Shift+Alt and press Scroll Lock, then F1 + A. These key combinations will work with the USB SAM module (if your Sun system comes with a USB port) as well as the Sun SAM module. With the exception of F12, these key combinations are not recognized by Microsoft Windows. Using F12 performs a Windows key press. 50 CHAPTER 8: SUN ADVANCED KEY EMULATION When finished, press and hold Ctrl+Shift+Alt and then press the Scroll Lock key to toggle Advanced Sun Key Emulation mode off. Special considerations for Japanese and Korean Sun USB keyboards (KV126A modules only) Japanese Sun USB and Korean Sun USB keyboards assign usage IDs for certain keys that differ from standard USB usage IDs. If KV126A modules are attached to your Sun servers, the Han/Zen and Katakana/Hiragana keys on Japanese Sun USB keyboards and Hangul and Hanja keys on Korean Sun USB keyboards must be accessed using alternate keystrokes. Due to these keyboard-specific differences, keyboard mapping inconsistencies may be encountered when switching between servers using Sun SAM modules and servers using SAM-USB modules. These keys function normally if your Sun servers are attached to the Black Box ServSelect II appliance using a Sun SAM. The following table lists the keyboard mapping that will take place when a KV126A is used in this setting. PS/2-to-USB Keyboard Mapping PS/2 Keyboard USB Usage ID Sun Keyboard Korean Sun USB Keyboard Japanese Sun USB Keyboard Right-Alt ØxE6 AltGraph Hangul Katakana/Hiragana Windows Application Øx65 Compose Hanja Compose Hangul Øx90 N/A N/A N/A Hanja Øx91 N/A N/A N/A Katakana/Hiragana Øx88 N/A N/A Han/Zen Han/Zen Øx35 `~ `~ N/A 51 NOTES 52 MAY 2004 Doc. No. 590-330-001D Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: [email protected] © Copyright 2004. Black Box Corporation. All rights reserved.