Transcript
LinkSide System Warranty terms and conditions
How does the system warranty work?
LinkSide
LinkSide system warranty provides a 25-year product and system performance assurance. LinkSide system warranty is only available when installed and tested by authorized LinkSide partner. LinkSide system warranty is only issued, when all the permanent link components contain LinkSide products. If the authorized Linkside partner does not pay in full for the goods supplied under the warranty in accordance with terms, the warranty will become null and void. In this case end user will be notified immediately by LinkSide representatives. It is the authorized LinkSide partner´s responsibility to ensure that the end user is fully aware of the terms and conditions.
An installation must be tested to Class E performance and 100% of the link tests must be performed using approved equipment. Tests need to be done according to ISO11801 Class E or EN50173 Class E. Once site testing has been completed LinkSide partner can apply for a system warranty by sending test results to LinkSide representatives. Acceptable file format is only .flw. Test results must be submitted within 60 days of the final test result date. Warranty is always issued to the the end user. Once a warranty has been approved a notification will be sent to you by email to advise you that the warranty has been issued and sent directly to your end user. The warranty period starts from the date of submitting test results.
Acceptable testing equipment is: Fluke DTX series 1200 and 1800, also Fluke DSX5000. The tester used needs to be calibrated within the last 12 months.
www.alarmeco.ee
LinkSide
[email protected]
LinkSide System Warranty terms and conditions
LinkSide
What is covered by the warranty? Horizontal links (Patch Panel to Outlet) Rack links (Patch Panel to Patch Panel) Backbone links (Patch Panel to Patch Panel between communications room .......or area)
What isn´t covered by the warranty?
The warranty does not cover accidental or malicious damage to the installed .......links outside of LinkSide control. The warranty does not cover damage caused by external circumstances .......beyond our control. The warranty does not cover links for which compliant test results were not .......supplied at the time of application. If subsequent work is carried out on the .......network or surrounding services (electrical, water, etc) that may have an .......effect on the performance of the cabling, the cabling must be retested. .......If the cabling is not retested, this may invalidate the warranty.
What if there is a problem?
In the event of a problem with the installation, the end user should contact the Linkside Partner who installed the system. They will undertake a site survey to establish the extent of the problem and the actual cause. The LinkSide Partner shall contact the LinkSide Warranty team to notify them of a potential problem. If it is found that installed LinkSide product covered by a valid warranty is at fault, then the LinkSide partner will supply replacement product to resolve the problem at no cost to the customer. In this case the expences will be resolved between LinkSide and the partner.
www.alarmeco.ee
LinkSide
[email protected]
