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Lowcountry Computing, LLC
Hurricane Shut Down Guidelines 2009
This guide is intended to provide instructions to computer users for securing and protecting their computing assets during a hurricane watch or warning. Contact your Network Administrator, Support Staff, or Management prior to using the procedures! Your organization may require additional processes to safe guard data. THIS GUIDE DOES NOT COVER CAMERAS, ALARMS, AND OTHER MONITORING DEVICES. Many security devices have become dependent on Internet access. Your security product vendor should provide direction on the care of your devices. If you are using security devices over the network skip the section titled “Shut down connectivity” in this guide. THIS GUIDE DOES NOT COVER TELEPHONE EQUIPMENT. Phone switches should provide 911 access in a power outage. Your telephone support company should provide direction on the care of your phone switch.
1. Before you shut down! Print your contacts, including employee home, cell, and emergency numbers. If a backup is running insure it has finished . Determine who has keys to the building, server room, racks. Update vendors for off site backup, email hosting, and phone service with a list of individuals who can make changes to the accounts. Print the account numbers, logons, and other information for these vendors. 2. Shut down your computers Shut down the computer normally Unplug the power from the wall outlet to your computer, monitor, local printer, and any other electronic equipment. Leave the cables attached to the computer for printers, scanners and other devices. Disconnect the cable from the device only if you need to move the equipment. Disconnect the network cable, if there are more than 1 network jack make a note or leave the cable connected to the PC and disconnect if from the wall. Wrap monitor and computer with plastic bags. Move computers to higher ground and away from the windows. 3. Shut down network printers If the printer has an off switch, turn the printer off Unplug the power from the wall outlet to your printer Disconnect the network cable from the printer or from an external box (Jet Direct). If a Jet Direct is used disconnect the power for the Jet Direct from the wall also. Move the printer away from windows if needed. 4. Shut down server Shut down your server normally Windows: Start | Shut Down (you may be prompted for a reason) Netware: enter Down Server at the console Unplug power source from server (some servers have multiple power cords) Turn off the battery backup device and unplug it from the wall Unplug the network cable from the server, if there are more than 1 network jack make a note or leave the cable connected to the server and disconnect if from the wall. Wrap server in plastic bags and move to higher ground In case of flooding. It is highly recommended that two different individuals each take one backup with them. This ensures that the backup tapes are offsite in case any destruction should occur to your place of business. Take the software disk with you, a backup is generally the data only. The programs would need to be reloaded on replacement hardware. 5. Shut down connectivity Make a note of the lights on the equipment and their status (on/off/blinking). If not already unplugged, unplug the rest of your networking equipment, switches, firewall, DSL/Cable Modem and router. (Skip this step for IP Phones, Cameras, ect) 1
Returning To Work
Return with a flash light, cell phone, camera, drinking water, and note pad Do not enter a damaged building If entering a building with windows broken or the door ajar, Do Not Enter Alone Make sure that there is no flooding and your power is back on and staying on. Initiate Damage Assessment Procedures - Take note of the condition of the computer equipment. If it is visibly damaged or appears to be wet, do not plug the equipment in or turn it on. Remove plastic bags and move the computers/server back to their normal place. Make a physical damage inspection of all your computer equipment. Plug battery backup device from server into wall outlet and turn back on. Connect your serve to the power and network. Turn on your server. It is very important that you turn on your server before you turn on anything else. Connect the power back to your networking equipment, switches, firewall and router. Connect the power back to your computers, monitors, printers and any electronic equipment. Return the computer to its original location and reattach all peripherals. Plug in all power cords and turn the computer on. Take note of error messages and write them down.
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