Mcs 5100 End User Feature Description Guide

Transcript

Standard — Nortel Networks Confidential MCS 5100 3.0 Standard (03.02) Part No. NN10403-113 July 2004 MCS 5100 End User Feature Description Guide Standard — Nortel Networks Confidential ii Copyright © 2004 Nortel Networks All rights reserved. July 2004. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Trademarks *Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Networks. *Microsoft, Outlook, Windows, and Windows NT are trademarks of Microsoft Corporation. NN10403-113 Standard — Nortel Networks Confidential iii Contents Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii Client features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Feature list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Feature descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Assistant console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Assistant support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Automatic firewall detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Automatic software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Bulletins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Calling line ID restriction (privacy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Call waiting disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Click to call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Clipboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Codec selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 End User Feature Description Guide Standard — Nortel Networks Confidential iv Contents Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Converged desktop service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Decline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Device restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Directory (global address book) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 E911 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 File exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Friends online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Ignore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 IM broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 IM chat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Import Outlook* contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Instant Message (IM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Location selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Meet me audio conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Message waiting indicator (MWI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Net6 support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Network-based call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Outlook integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 PA IN service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Picture ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Presence-based routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Profile manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Program keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Quality of Service (QoS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Redirect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Reject reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 NN10403-113 Standard — Nortel Networks Confidential Contents v Screening and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Search options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Server selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Stock query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Web co-browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Web push . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Whiteboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Assistant console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 End User Feature Description Guide Standard — Nortel Networks Confidential vi Contents Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Assistant support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Ad hoc audio conferencing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 NN10403-113 Standard — Nortel Networks Confidential Contents vii Converged desktop service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Capabilities for other Converged desktop service types . . . . . . . . . . . . . . . . . . . . . . 112 Device restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 E911. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 End User Feature Description Guide Standard — Nortel Networks Confidential viii Contents Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 IM broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Feature provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 IM chat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Feature provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Meet me audio conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 NN10403-113 Standard — Nortel Networks Confidential Contents ix Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Network-based call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Net6 support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 End User Feature Description Guide Standard — Nortel Networks Confidential x Contents Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Stock Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Call screening and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 NN10403-113 Standard — Nortel Networks Confidential Contents xi Feature provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Feature implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 End User Feature Description Guide Standard — Nortel Networks Confidential xii Contents NN10403-113 Standard — Nortel Networks Confidential xiii Preface The End User Feature Description Guide provides an overview of your system and client features. Topics include: • • • • • • • • • • • • • • • • • “Client features” - a description of the different types of users and a matrix showing what features are supported by each client or tool “Feature descriptions” - a short description of the feature functionality “Address book” -overview for the personal address book “Ad hoc audio conferencing” - overview for the Ad hoc conferencing feature “Announcements”- overview for different types of announcements (branding, treatments and causes) “Assistant console” - overview of Assistant console, the feature for a user assigned as an Assistant “Assistant support”- overview of Assistant support, the feature for a user assigned as Assisted user “Converged desktop service”- overview for Converged desktop service Device restrictions” - overview for the i2002 Internet Telephonei2002 Internet Telephone and i2004 Internet Telephone device restriction “E911” - overview of the Enhanced 911 service “Hotline” - overview for the i2002 Internet Telephone and i2004 Internet Telephone hotline feature “IM broadcast” - overview of the IM broadcast service “IM chat” - overview of the IM chat service “PA IN service” - overview of the Personal Agent IN service “Meet me audio conferencing” - overview for the Meet me conferencing feature “Music on hold” - overview of the Music on Hold service “Network-based call logs” - overview of the Network-based call logs End User Feature Description Guide Standard — Nortel Networks Confidential xiv • • • • • • • “Net6 support” - overview of Net6 support and its support of i2004 Internet Telephone web content display “Presence” - overview for the Presence feature “Roaming” - overview of the service that allows i2002 Internet Telephone and i2004 Internet Telephone users to use phones in multiple domains “Call screening and routing” - overview for the Personal Agent call screening and routing service “Stock Query” - overview for the i2002 Internet Telephone and i2004 Internet Telephone stock query feature “Video” - overview for the Multimedia PC Client and Multimedia Web Client video feature “Voice mail” - overview for the voice mail service Audience This guide is intended for end-users. Readers need a familiarity with Multimedia Communication Server (MCS) access clients (Multimedia PC Client, Multimedia Client Set, Multimedia Web Client, i2002 Internet Telephone and i2004 Internet Telephone) that they are using. They also need to be familiar with the Personal Agent. While this guide is intended for end-users, there are some references to tasks that system administrators perform. These references are included for information purposes to help the reader. Note: We recommend that you view your access client while reading about the end-user tasks related to the access client when going through the End User Feature Description Guide. NN10403-113 Standard — Nortel Networks Confidential xv Note: Screen captures in the End User Feature Description Guide show Internet Explorer as the default browser. However, if you are using another browser (for example, Netscape) as your default browser, your screen may look a little differently. Text conventions This help guide uses the following text conventions: bold text Indicates the command key you need to press Example: Press Ok. italic text Indicates new terms, document titles Acronyms This help guide uses the following acronyms: AIN Advanced Intelligent Network codec coder/decoder DN directory number DSL Digital Subscriber Line EA Emergency Application ERC Express Routing Code ERL Emergency Response Location GUI Graphical User Interface IM Instant message IN Intelligent Networking IP Internet Protocol End User Feature Description Guide Standard — Nortel Networks Confidential xvi NN10403-113 IPCM Internet Protocol Client Manager ISSG IN to SIP Signaling Gateway MCS Multimedia Communication Server MWI Message waiting indictor QoS Quality of Service PAD Preferred audio device PSAP Public Safety Access Point PSTN Public Service Telephone Network SCP Service Control Point SIP Session Initiation Protocol TDM Time Division Multiplex URL Universal Resource Locator (internet address) Standard — Nortel Networks Confidential xvii Related publications Other publications related to the Feature Description Guide: • • • • • • • Personal Agent User Guide Multimedia PC Client User Guide Multimedia Web Client User Guide i2002 Internet Telephone User Guide i2004 Internet Telephone User Guide Provisioning Enhanced 911 Services Assistant Support and Assistant Console Getting Started Guide How to get help For service issues, please contact your local support or Information Services team. End User Feature Description Guide Standard — Nortel Networks Confidential xviii NN10403-113 Standard — Nortel Networks Confidential 1 Chapter 1 Client features This section explains • • • different types of users clients they can use to connect to the network features available for the different users on the various clients Users It is important to understand the different types of users. There are generally two types of users: • Session Initiation Protocol (SIP) users access the network through any of the following clients: — Multimedia PC Client — Multimedia Client Set. The Multimedia Client Set is a combination of the i2002 Internet Telephone or i2004 Internet Telephone, which provides means for voice calls, and the Multimedia PC Client, which provides means for multimedia communication. — Multimedia Web Client — i2002 Internet Telephone — i2004 Internet Telephone The optional Personal Agent tool can also be available to SIP users. • Converged desktop users have a desktop telephone for voice calls and use the Multimedia PC Client for the multimedia features. There are different versions of the Converged desktop service, which include the SIP-based version. Additional details about them are in “Converged desktop service” on page 103. End User Feature Description Guide Standard — Nortel Networks Confidential 2 Chapter 1 Client features Feature list The following table lists the features that are supported by each client or tool. Note: Feature availability for a client varies depending on the services available to you. Exceptions are noted. √ √ √ Assistant console √ √ √ Assistant support √ √ √ Automatic firewall detection 3 √ √ √ Address book (personal) √2 √ i2002 Internet Telephone Multimedia Web Client Multimedia Client Set Multimedia PC Client Personal Agent1 Feature i2004 Internet Telephone The check marks also indicate clients that a user can use to log in to a service or use with a service. Click on the feature name to go to a short description of that feature. √ Announcements Automatic software update √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Bulletins Call forward √ Caller ID Calling line ID restriction (privacy) √ Call logs Call park Call subjects Call waiting Call waiting disable NN10403-113 √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Standard — Nortel Networks Confidential Click to call Codec selection Conference (Ad hoc) √ Decline √ Do not disturb File exchange E911 Friends online Hold (automatic hold) √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Hotline Ignore Import Outlook* contacts Instant Message (IM) IM broadcast IM chat Inbox Location selection Meet me audio conferencing Message waiting indicator (MWI) Music on hold Net6 support Network-based call logs i2002 Internet Telephone Multimedia Web Client Multimedia Client Set √ √ √ √ √ Device restrictions Directory (global address book) 3 √ Clipboard Converged desktop service 6 Multimedia PC Client Personal Agent1 Feature i2004 Internet Telephone Chapter 1 Client features √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ End User Feature Description Guide Standard — Nortel Networks Confidential Outbox Outlook integration PA Carrier IN service Presence Presence-based routing √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Program keys Quality of Service (QoS) Redirect Reject reasons √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ Roaming Screening and routing (follow me, sequential ringing) Search options (address books) √ Sharing Transfer Video (video on demand) Web co-browsing Web push Whiteboard √ √ √ √ √ √ Server selection Voice mail i2002 Internet Telephone Multimedia Web Client Multimedia Client Set Multimedia PC Client Feature i2004 Internet Telephone Chapter 1 Client features Personal Agent1 4 5 √ √4 √ √ √ √ √ 1 The Personal Agent is optional. Picture ID and the screening and routing features require a Personal Agent. 2 Web Client users have read-only access to their personal address book. They can click on the Add Contact and Edit Contact icons in order to open the Personal Agent tool (if available) and make changes to their personal address book. 3 The Personal Agent is supported behind a firewall; however, there are no provisioning parameters for system administrators or end-users to configure. 4 The Multimedia Web Client users have the Web push sharing tool. NN10403-113 Standard — Nortel Networks Confidential Chapter 1 Client features 5 5 Users with the Personal Agent can set up screening and routing to automatically send calls to voice mail. 6 Some configurations support use of the Multimedia Client Set, i2002 Internet Telephone or i2004 Internet Telephone with the Converged desktop service. The i2002 Internet Telephone or i2004 Internet Telephone can be a user’s preferred audio device (PAD). End User Feature Description Guide Standard — Nortel Networks Confidential 6 Chapter 1 Client features NN10403-113 Standard — Nortel Networks Confidential 7 Chapter 2 Feature descriptions This section includes an alphabetical list of features with an explanation of functionality as well as references to end-user instructions. Note: There are some sections in this chapter that specifically mention the regular Multimedia PC Client or Multimedia PC Client with the Converged desktop service. If there is no distinction and the reference is just “Multimedia PC Client,” then the text is referring to a Multimedia PC Client with and without the Converged desktop service. Address book The personal network-based address book is a key tool for managing addresses (both telephone numbers and SIP addresses). You can access and edit your personal address book from any client. A change to the address book (from any of the clients) updates the address book for all clients. All users have access to a personal address book that by default allows ten entries. To extend this limit, system administrators must provision Advanced Address Book parameters. Refer to “Address book” on page 67 for more information. End User Feature Description Guide Standard — Nortel Networks Confidential 8 Chapter 2 Feature descriptions Personal Agent Through the Directory page, you can add, change, delete, and search for personal address book entries as well as create groups, view a list of friends, and search the global address book for a list of all subscribers in your domain. You can view the personal and global address books as a list (List View) or in a format that displays the picture ID (Card View). From both of these views, you can click on the nickname of an entry in order to view more information regarding the entry, including Presence state. The Click to call option is also available from the List View and the Card View. Multimedia PC Client The personal address book list appears on the Multimedia PC Client main graphical user interface (GUI) when a user clicks the Directory button. You can right click on an entry to perform various functions. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 9 To add a new address book entry, click the Directory button from the Multimedia PC Client main toolbar, and then click on the Add Contact button. Call log entries can also be saved to the personal address book. Refer to the Multimedia PC Client User Guide for more information. Multimedia Web Client The personal address book list appears on the Multimedia Web Client main GUI when a user clicks the Directory button. You can right click on an entry to perform various functions. End User Feature Description Guide Standard — Nortel Networks Confidential 10 Chapter 2 Feature descriptions The Directory button gives you access to view personal address book entries. Icons to make additions and changes to the personal address book appear. Refer to the Multimedia Web Client User Guide for more information. i2004 Internet Telephone The address book button on the i2004 Internet Telephone gives you quick access to your list of entries and provides a Call softkey. Entries appear in the numerical order that they were saved to the address book. The display shows the entries’ names and indicates if each person is in the list of Friends. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 11 Address book button Tom Ln1 06/06 9:31 am Srch: 1. Abby [Friend] 2. Adam 2. csmith [Friend] Add Call Modify Ok If you use the i2004 Internet Telephone, you can add new entries as well as save entries from your inbox and outbox to the address book. Refer to the i2004 Internet Telephone User Guide for more information. i2002 Internet Telephone The address book button on the i2002 Internet Telephone gives you quick access to your list of entries and provides a Call softkey. The display shows one address book entry at a time. Use the up and down navigation buttons to scroll through the list of entries. Use the right and left navigation buttons to access the details for an entry. Tom ^ 1. Abby [Friend] Call Add Modify Ok End User Feature Description Guide Standard — Nortel Networks Confidential 12 Chapter 2 Feature descriptions Announcements The Announcement service allows an administrator to set up various notifications to callers such as call status, network situations, or greetings. Refer to “Announcements” on page 71 for additional information. Assistant console The Assistant console functionality allows you to perform Multimedia Communication Server (MCS) tasks as an Assistant to an Assisted user, which means you would have limited access to control routing of an Assisted user’s call, to view the call status of an Assisted user, and to answer calls for an Assisted user. Refer to “Assistant console” on page 75 for additional information about this service. i2002 Internet Telephone and i2004 Internet Telephone The Assistant console service is functional on the i2002 Internet Telephone and i2004 Internet Telephone. Multimedia PC Client and Multimedia Web Client The Assistant console service is functional on the Multimedia PC Client and Multimedia Client Set. Personal Agent The Personal Agent allows an Assistant to change routing of calls sent to the Assisted user and to set number of rings after which calls will be sent to other parties. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 13 Assistant support The Assistant support functionality allows an end-user (Assisted user) to designate other Multimedia Communication Server (MCS) users to serve as primary and alternate Assistants. Refer to “Assistant support” on page 85 for additional information about this service. i2002 Internet Telephone and i2004 Internet Telephone The Assistant support service is functional on the i2002 Internet Telephone and i2004 Internet Telephone. Multimedia PC Client and Multimedia Web Client The Assistant support service is functional on the Multimedia PC Client and Multimedia Web Client. Personal Agent The Assisted user can use the Personal Agent to set a number of rings after which unanswered calls are forwarded to individuals assigned as alternate Assistants and to make other routing decisions. Automatic firewall detection If you use the Multimedia PC Client and Multimedia Web Client, you can specify whether or not your network has a firewall. Note: The Personal Agent can also operate behind a firewall, but you do not need to configure any settings. End User Feature Description Guide Standard — Nortel Networks Confidential 14 Chapter 2 Feature descriptions Multimedia PC Client and Multimedia Web Client Through Tools>Preferences>Network, you can highlight the proxy server address and click Edit to open the Network Configuration screen. When you check the firewall checkbox, you can edit the Timer Value parameter. Automatic software update The Automatic software update functionality provides automatic software updates for the Multimedia PC Client with little involvement from you. It informs you that software updates are necessary. You can decide to immediately proceed with the upgrade process or delay it. You can select the option to delay the upgrade process an unlimited number of times. Depending on how a system administrator set up of files, you can receive a prompt to upgrade in the next launch of the Multimedia PC Client. The software update process downloads updates to a temporary area. Then it applies downloaded updates and copies them over existing software. You might receive confirmation prompts. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 15 A button on the Multimedia PC Client shows the status of the background software update task. See the button in the top bar of the Multimedia PC Client, specifically the identified area, in the figure below. The button can appear in four different colors that indicate the status of the update: • • • • -- indicates that the machine is in a status before any software updates. After successful installation of updates, the button should appear grey. -- indicates that the process is in a busy state -- indicates that the process has downloaded updates. These updates will be installed in the next launch of the Multimedia PC Client. -- indicates that the process is in a failure state If you place the cursor over the button, then a brief description of the automatic software update status appears. End User Feature Description Guide Standard — Nortel Networks Confidential 16 Chapter 2 Feature descriptions Even though the process occurs with little involvement from you, you might receive a prompt requesting an action. Those scenarios include • • • • • • • • NN10403-113 If your Preferences indicate a low-speed connection and local software is missing or out of date, then the following message appears: “Software updates are available. Download them?” You have options to either proceed with the download or put a checkmark in a check box to stop checking for updates. If you choose to stop updates, then updates will not occur until the next time the you launch the Multimedia PC Client. If some local software has been downloaded that is missing or out of date and a JNFP file determines it is a critical update, the following message appears: “Critical updates have been downloaded.” To apply them, exit and restart application. If there are updates that have been downloaded that need to be applied, the following message appears: “Software updates are available. Install them?” If there is an attempt to apply an update that is interrupted because a read-only file cannot be overwritten, the following message: “Failed to copy %1. This file may be read-only.” The message box offers Abort, Retry, and Ignore buttons. If there is an attempt to apply an update that is interrupted because an in-use file cannot be overwritten, the following message appears that states, “Failed to copy %1. This file may be read-only.” The message box offers Abort, Retry, and Ignore buttons. If there is an attempt to apply an update that is interrupted because an in-use file cannot be overwritten, the following message appears: “Failed to copy %1. This file may be in use by another application.” The message box offers Abort, Retry, and Ignore buttons. If there is an attempt to apply an update that is interrupted because a file cannot be replaced, the following message appears: “Failed to copy %1. It may be necessary to reinstall the application.” The message box has an OK button. In the case that an attempt to start an updated application fails, then the following message appears: “Failed to launch %1. It may be necessary to reinstall the application.” The message box has an OK button. Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 17 The first two dialog boxes might appear when the Multimedia PC Client is running (during the Check for Updates or Download Updates steps). The other dialog boxes might appear before the Multimedia PC Client is launched (during the Apply Updates or Launch steps). Note: The Automatic software update functionality is not intended as a full-featured installer. Bulletins Text bulletins can be broadcast to the displays of i2002 Internet Telephone and i2004 Internet Telephone in a given domain. This feature is a convenient way to alert you to upcoming changes such as system upgrades. Bulletins appear for the length of time that a system administrator provisions in the bulletin timer. Bulletins that are longer than the length of the display screen (72 characters for the i2004 Internet Telephone, 24 characters for the i2002 Internet Telephone) appear in multiple parts. Call forward At the network level, the Personal Agent provides the greatest flexibility for all client users to handle incoming calls, including forwarding. Refer to “Call screening and routing” on page 175 for more information. Note: If the original Converged Phone of a Converged desktop user is forwarded to another number, then the forwarded number is used as the terminator. However, the call window of the Multimedia PC Client with the Converged desktop service will continue to appear. Multimedia PC Client and Multimedia Web Client The Multimedia PC Client and Multimedia Web Client do not have call forward locally. They depend on the Personal Agent for the call forward functionality. End User Feature Description Guide Standard — Nortel Networks Confidential 18 Chapter 2 Feature descriptions i2002 Internet Telephone and i2004 Internet Telephone The i2002 Internet Telephone and i2004 Internet Telephone have a local call forward capability. They have a device-level call forward feature to divert all incoming calls to another destination. Even though all incoming calls are forwarded, you can still make outgoing calls on the clients. Call forward can be set up through the Servcs>Call forward menu option. Forwarding on a call-by-call basis is also available for all clients. Refer to “Redirect” on page 57 for more information. Caller ID Incoming (SIP) calls display the Caller ID information that has been provisioned by an administrator. Incoming PSTN or Gateway calls display the telephone number. If a caller is a contact in the receiver’s personal address book then the caller’s nickname (for SIP-to SIP-calls) appears. Note: The Multimedia PC Client and Multimedia Web Client incoming call windows may also display the picture ID. Multimedia PC Client and Multimedia Web Client The incoming call window shows the display name and picture (if available). If the caller is a contact in the receiver’s address book, then the nickname appears. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 19 When a call from a Converged desktop user (caller) to another Multimedia Communication Server (MCS) user (called) is answered, the Multimedia PC client with the Converged desktop service will display a call window similar to the one below. The window slightly differs in the window of the caller and called parties. i2004 Internet Telephone The incoming call display shows the caller’s name. If the caller is an entry in the receiver’s personal address book, then it appears as it was entered. End User Feature Description Guide Standard — Nortel Networks Confidential 20 Chapter 2 Feature descriptions Tom Tom Ln 1 06/06 9:31 am From: Connie (cellis) Answer Redrct Decline Ignore i2002 Internet Telephone The incoming call display shows the caller’s name. If the caller is an entry in the receiver’s personal address book, then it appears as it was entered. From: Brian Aswer Redrct Dcline ^ Karen Ignre Calling line ID restriction (privacy) Calling line identification allows you to specify whether or not your name and number appear when you call someone. A system administrator must enable this parameter in your service packages in order for you to see this setting in your Personal Agent. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 21 If the Calling line ID restriction service (Privacy) is provisioned for a Converged desktop user, the preferred audio device (PAD) must be provisioned in order for this service to work properly. Privacy must be provisioned on the switch and Multimedia Communication Server (MCS) side. You can turn this service on or off through the Personal Agent>Preference>Services>Calling Line ID Restriction. Users with the Call park feature enabled cannot also have the Calling line ID restriction service enabled. Note: When you set this service through the Personal Agent, your calling ID information appears as either “unknown” or “anonymous.” Call logs Multimedia PC Client The regular Multimedia PC Client and Multimedia PC Client with the Converged desktop service provide a means to view call logs. An identified Call Logs button exists on the regular Multimedia PC Client and Multimedia PC Client with the Converged desktop service. End User Feature Description Guide Standard — Nortel Networks Confidential 22 Chapter 2 Feature descriptions The regular Multimedia PC Client and Multimedia PC Client with the Converged desktop service display call logs through the Inbox and Outbox buttons that allow quick access to the call logs. You can use this log to call back, send an instant message or save the entry to the Address Book. Call logs of the regular Multimedia PC Client and Multimedia PC Client with the Converged desktop service contain an Inbox and Outbox. Missed calls are identified in a bold blue type. The regular Multimedia PC Client and Multimedia Web Client offer an inbound call log that allows you to see who has called and when the call occurred. Unlike the Multimedia Web Client, the regular Multimedia PC Client allows you to unmark entries and save call logs. The Multimedia PC Client with the Converged desktop service can log information about calls that originate from or terminate to the Converged Phone. A log entry contains the time and date when the call was placed and name and number of the calling and called parties. All terminating calls to a Converged Phone are logged in the Inbox in the Multimedia PC Client with the Converged desktop service if it is logged in the Multimedia Communication Server (MCS) system. When a Converged Phone originates a call, a call log is always created at the access client with Converged desktop service if its user is logged in. The Converged desktop service also provides an outbound call log that allows the end-user to see the location and time of the set up of outgoing sessions. Multimedia Web Client The Multimedia Web Client offers a Call logs window that provides an Inbox and Outbox. You can access it by clicking on the Call Logs button in the Multimedia Web Client. Missed calls in the Calls Log window are identified in bold blue type. You can use this log to call callers back, send an instant message, or save the entry to the Address Book. Personal Agent See “Network-based call logs” on page 155 for information about Network-based call logs and the Personal Agent. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 23 i2002 Internet Telephone and i2004 Internet Telephone The i2002 Internet Telephone and i2004 Internet Telephone offer the option to toggle between the list of missed calls and the list of all calls in the inbox. Note: Call logs are generally kept up to date between different IP Client Managers (IPCMs). However, occasionally, call logs can be lost or duplicated when you log into and out of different IPCMs. This note is a consideration for users of the i2002 Internet Telephone and i2004 Internet Telephone. Call park Calls can be put on hold so that other users can pick them up. You can park a call for a specific person or in a general parking lot. Calls in a general parking lot are assigned call park ids that users must enter to retrieve the call. Note: Assignment of Calling line ID restriction (privacy) is not allowed when a system administrator has assigned Call Park to a user. Refer to “Call Park” on page 93, “Assistant console” on page 75, and “Assistant support” on page 85 for additional information about the Call park functionality. Note: The Converged desktop service cannot be enabled for a user with the Call park service. End User Feature Description Guide Standard — Nortel Networks Confidential 24 Chapter 2 Feature descriptions i2002 Internet Telephone and i2004 Internet Telephone A Call Park subscriber who is using the i2002 Internet Telephone or i2004 Internet Telephone can park a call by pressing the Park button in the lower right area of the Internet Telephone. A user can also use these phones to retrieve the call. See “Call Park” on page 93 for additional details. Multimedia PC Client and Multimedia Web Client A Call Park subscriber who is using a Multimedia PC Client and Multimedia Web Client can retrieve a parked call by clicking on the blinking indicator. See “Call Park” on page 93 for additional details. Call subjects You can send a text message when you make a call. Through the Personal Agent, call subjects can be pre-defined in an easy-to-select list for i2002 Internet Telephone and i2004 Internet Telephone users. The call subject text that Multimedia PC Client and Multimedia Web Client users enter is saved locally in a drop-down list for reuse. Personal Agent You can create a list of call subjects in the Personal Agent in the Preferences>i200x>Subjects. These call subjects appear on the i2002 Internet Telephone and i2004 Internet Telephone. Note: Call subjects saved in the Personal Agent are not available to Multimedia PC Client and Multimedia Web Client users. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 25 Multimedia PC Client You can enter text in the Subject field in the Make a Call window before making a call. Each call subject is saved in a drop-down list and can be reused. Multimedia Web Client You can enter text in the Subject field in the Make a Call window before making a call. Each call subject is saved in a drop-down menu and can be re-used. i2004 Internet Telephone You can create call subjects through the View>Call Subject menu option. Alternatively, call subjects can easily be created in the Personal Agent for i2004 Internet Telephone users. i2002 Internet Telephone You can create call subjects through the View>Call Subject menu option. Alternatively, call subjects can easily be created in the Personal Agent for i2002 Internet Telephone users. End User Feature Description Guide Standard — Nortel Networks Confidential 26 Chapter 2 Feature descriptions Call waiting You can receive additional calls on the same line while you are on an active call. All access clients display caller ID information for incoming calls. Call handling options allow you to answer, decline, ignore, instant message, or redirect the second incoming call. Multimedia PC Client The Multimedia PC Client can support up to 10 calls. The additional incoming call opens a separate conversation window with caller ID and call handling options. You can toggle between call conversation windows, and the inactive call is automatically put on hold. Multimedia Web Client The Multimedia Web Client can support up to 10 calls. The additional incoming call opens a separate call conversation window with caller ID and call handling options. You can toggle between call conversation windows, and the inactive call is automatically put on hold. i2002 Internet Telephone and i2004 Internet Telephone The i2002 Internet Telephone and i2004 Internet Telephone can support up to six calls. If a user is on an active call and another call comes in on the same line, there is an audible beep and the caller ID for the ringing call replaces the information for the active call. The softkey options change to apply to the incoming ringing call. You can toggle between the two calls by using the up and down navigation buttons. Call waiting disable An administrator must enable the Call waiting disable functionality in order for its use to be available to you. If a system administrator disables this feature, then the functionalities mentioned under the Call waiting services are unavailable. See “Call waiting” on page 26 for these functionalities. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 27 Click to call Users of the Personal Agent and Multimedia PC Client can use the Click to call feature. In the Personal Agent, you can use the click to call functionality on entries in your personal address book and global address book. You can perform this task in the List view of the Directory by selecting the Call link for the associated entry. Within the Card view, you can access Click to Call functionality by selecting the SIP address of the associated entry. When you initiate the click to call functionality through the address book, the Click to Call window appears. This window allows you to select the device you want to make the call from as well as modify the client and number/address information for the user you are calling. . End User Feature Description Guide Standard — Nortel Networks Confidential 28 Chapter 2 Feature descriptions In addition, the Call button opens a Click to Call window. The calling user, though, is required to enter the number/address information for the called user. A user of the Multimedia PC Client can use the following to originate calls: — — — — NN10403-113 Call Logs (Inbox, Outbox) Directory (Address Book or Friends online) Make a Call (Directory, Last 5 calls made, Last 5 calls received) Microsoft Outlook* plug-in Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 29 When a Converged desktop user clicks on an entry to make a call, the caller’s Converged Phone rings and answers automatically; the caller does not need to pick up the Converged Phone. The call is placed to the called party, and the access client of the called party rings. This capability for a Converged Phone to automatically answer a call only applies to digital and Internet Protocol (IP) phones (i2002 Internet Telephone and i2004 Internet Telephone). The menus and screen display an update as the Click to call operation progresses. If your Converged Phone is an analog phone or the number from which you are making a call uses the Multiple Appearance Directory Number (MADN) feature, then the Converged Phone’s capability to automatically answer is not operational. (The MADN feature allows a customer to assign the same directory number to several different phones.) If you place a call on a Converged Phone that is an analog phone or from a number with the MADN feature, you need to pick up the Converged Phone when it rings. Then the call will be placed to the called party, and the access client of the called party will ring. End User Feature Description Guide Standard — Nortel Networks Confidential 30 Chapter 2 Feature descriptions The capability for a Converged Phone to automatically answer a call also does not apply to multiple lines that ring the same terminating number (TN). Note: A Converged desktop user hosted off a Communication Server 1000 (CS 1000) who uses the Click to Call feature will not hear a ringback when connecting to the called party. The number of lines that a Converged Phone supports determines the behavior of a call in the case when a user attempts to place a call with Click to Call while already in session with use of Converged Phone. For a dual-line phone, the Click to Call call will roll over to the second line and behave as Click to Call-originated calls normally behave. When your preferred audio device (PAD) is set to “PC” (non-Converged desktop mode), the Multimedia PC Client with the Converged Desktop service behaves like a regular Multimedia PC Client, and Presence updates as it does on a regular Multimedia PC Client. For a single-line Converged Phone, the call might roll over to voice mail or receive a busy treatment based on the switch configuration for the phone. If an answer times out or some form of network failure occurs, an appropriate message appears on the originator’s call window and the Click to Call attempt is abandoned. If the Converged desktop user answers the Converged Phone, a second call is placed to the called party. When the called party answers, the display is updated with origination functions. See the following figure. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 31 Note: When a user originates a call from the Multimedia PC Client with the Converged desktop service with the Click to Call feature, the calling number and name display must appear correctly on the Converged Phone. Note: If the originating Converged desktop user does not answer the call on the Converged Phone, the phone rolls over to voice mail. In this scenario, the terminating user will hear the originating user’s voice-mail prompts. Similarly, if a single line user is on a call and attempts a Click to Call session, then the terminating user will also hear the originating user’s voice-mail prompt. Clipboard Clipboard is a Sharing tool that allows two Multimedia PC Client users to exchange Windows* clipboard content. You can share text, photos, drawings, Web bookmarks, email address books, and other clipboard content whether or not you are on an active call. You access the clipboard by clicking on the Share button on the main GUI to open the Sharing window. End User Feature Description Guide Standard — Nortel Networks Confidential 32 Chapter 2 Feature descriptions Codec selection Multimedia PC Client and Multimedia Web Client users can set their codec speed according to the type of connection they have. i2002 Internet Telephone and i2004 Internet Telephone users can dynamically change their audio codec settings while on an active call. Multimedia PC Client and Multimedia Web Client In the Tools>Preferences>Connection settings, you can select between low-, medium-, and high-speed connections. For users that connect to the network from different locations (for example, laptop users), there is an option to configure different profiles with corresponding connection speeds. See “Presence-based routing” on page 53 for more information. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 33 i2002 Internet Telephone and i2004 Internet Telephone During an active call, you can press the Audio softkey, select Change and choose between G711 MuLaw, G711 ALaw, and G729A codecs. Each codec provides a choice of millisecond delay settings. Conference Conferencing (or Ad hoc audio conferencing) allows multiple users to join together in a call. Audio conferencing requires a conference server and is available to all clients. Refer to “Meet me audio conferencing” on page 151 for information about the dial-in conferencing feature. End User Feature Description Guide Standard — Nortel Networks Confidential 34 Chapter 2 Feature descriptions Multimedia PC Client You call each participant and then click the Join button on the main GUI to initiate a call to the conference server. Each call is transferred to the conference server and joined together. Video is not available for conferences. Callers can press the Hangup button to disconnect from the call. The conference server continues hosting the call until there is one caller left, and then it ends the call. For more information, refer to the Multimedia PC Client User Guide. Multimedia Web Client You call each participant and then click the Join button on the main GUI to initiate a call to the conference server. Each call is transferred to the conference server and joined together. Video is not available for conferences. Callers can press the Hangup button to disconnect from the call. The conference server continues hosting the call until there is one caller left, and then it ends the call. For more information, refer to the Multimedia Web Client User Guide. i2004 Internet Telephone You call a participant, then click NewCall, enter the address of the next participant and click Send. Once all of the participants have been called, you click Join to have the conference server connect the conference. For more information, refer to the i2004 Internet Telephone User Guide. i2002 Internet Telephone You call a participant, then click Call, enter the address of the next participant, and click Send. Once all of the participants have been called, you click Join to have the conference server connect the conference. For more information, refer to the i2002 Internet Telephone User Guide. Converged desktop service The Converged desktop service allows you to use your desktop phone for voice calls and your PCs for multimedia needs such as file transfer and web push. Refer to “Converged desktop service” on page 103 for additional details. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 35 Multimedia PC Client The Multimedia PC Client is the access client that works in conjunction with the Converged Desktop Client. While a Multimedia PC Client is usable for multimedia services, a user cannot use this access client for voice calls. i2002 Internet Telephone and i2004 Internet Telephone A Converged desktop user can log in through an MCS-controlled i2002 Internet Telephone or i2004 Internet Telephone. This user can use one of these access clients for Voice over Internet Protocol (VoIP) calls. These Internet Phones serve as the Converged Phone in the Converged desktop set up. A non-MCS-controlled i2002 Internet Telephone or i2004 Internet Telephone can be used as a preferred audio device (PAD). Multimedia Web Client A Converged desktop user can log in through a Multimedia Web Client. This user can use the Multimedia Web Client for VoIP calls. Decline The decline feature is available for incoming calls. You can decline a call either with or without specifying a reason. (For information about creating a list of reasons, refer to “Reject reasons” on page 58.) Refer to the individual client user guides for detailed procedures. Multimedia PC Client The Decline button appears on the incoming conversation window. You receive the option to send a text reason when you decline the call. The caller is informed that the call has been declined. End User Feature Description Guide Standard — Nortel Networks Confidential 36 Chapter 2 Feature descriptions Multimedia Web Client The Decline button appears on the incoming conversation window. You receive the option to send a text reason when you decline the call. The caller is informed that the call has been declined. i2004 Internet Telephone The Decline softkey appears while an incoming call is ringing. When pressed, the caller receives a message that the call has been declined. If there are reject reasons, configured either through the View>Reject Reason menu option, or the Personal Agent, then you can select a reason. i2002 Internet Telephone The Dclne softkey appears while an incoming call is ringing. When pressed, the caller receives a message that the call has been declined. If there are reject reasons, configured either through the View>Reject Reason menu option or the Personal Agent, then you can select a reason. Device restrictions Device restrictions provide a way to “turn off” i2002 Internet Telephone and i2004 Internet Telephone functions. In certain situations, it is desirable to restrict full use of the i2002 Internet Telephone and i2004 Internet Telephone features. For example, device restrictions would be required if the i2002 Internet Telephone or i2004 Internet Telephone is provisioned as a Hotline. Directory (global address book) Personal Agent users can search a global address book list of all domain users. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 37 Through the Directory button, you can select the global address book option of the field you want to query and enter the characters you want to search for and click Search. Search fields include: Nickname, First name, Last name, and phone number. The search is not case-sensitive. See “Search options” on page 58 for additional information on search options. Do not disturb The Personal Agent provides the greatest flexibility for all client users to handle incoming calls on a network level. You also can to locally block calls on a particular client. The local Do not disturb (DND) feature blocks all incoming calls from ringing at the client where it is provisioned. If you have other devices defined in the ring list then those devices will continue to ring; otherwise, the call is passed to the next ring list. i2002 Internet Telephone and i2004 Internet Telephone You can enable the Do Not disturb feature by selecting the DND softkey on the idle display of the telephone. Outgoing calls can still be made. Multimedia PC Client and Multimedia Web Client You can enable the Do Not disturb feature by selecting the right of the GUI. Outgoing calls can still be made. icon at the top E911 The Enhanced 911(E911) service allows emergency calls to occur from Multimedia Communication Server (MCS) access clients. The E911 calls are routed to a local Public Safety Access Point (PSAP), a 911 operator, based on the location of the soft client. A Converged desktop user of the Multimedia PC Client and Multimedia Web Client has this capability when the subscriber disables the Converged desktop mode and calls originate from the soft client. End User Feature Description Guide Standard — Nortel Networks Confidential 38 Chapter 2 Feature descriptions The switching system still controls E911 calls placed from a Converged Phone; these calls will route to the MCS system for converging but will route directly to the associated preferred audio device’s (PAD) system for routing to a local PSAP. Caution: Voice media is not available from the Multimedia PC Client with the Converged desktop service. Thus, users in the Converged desktop mode cannot place E911 calls from the Multimedia PC Client with Converged desktop service. Refer to “E911” on page 123 for additional information about the functionality of the E911 service. File exchange The File exchange sharing tool allows two users of the regular Multimedia PC Client or Multimedia PC Client with the Converged desktop service to send and receive files. If they are not on an active call, users can launch file exchange through Tools>Send File. To send a file to the person you are on a call with, you can click the Sharing button in the conversation window to open the Sharing control panel where you can access the Send File icon. Through Tools>Preferences>FileExchange, you can specify the default folder for receiving all file transfers. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 39 Friends online Within the personal address book, you can designate entries as Friends. If you include the SIP address of someone in the list of Friends, then you can see the online Presence status of the Friend in the list. There are several communication options available with Friends depending on the client. System administrators must enable Presence in a service package in order to support the Friends functions. Multimedia PC Client The Friends Online button on the main Multimedia PC Client GUI displays the list of Friends and the Presence status of Friends in the list. You can right-click on an entry in the Friends list to access options. End User Feature Description Guide Standard — Nortel Networks Confidential 40 Chapter 2 Feature descriptions Multimedia Web Client The Friends tab on the Multimedia Web Client home page displays the list of Friends. You can right-click on an entry in the list of Friends to access options. i2004 Internet Telephone You can view the Presence and call entries in the list of Friends through the View>Friends menu option. Tom Ln1 View 1. Lorrie [Online} 2. Robert [Online} 3. Sally [Online} NN10403-113 06/06 9:31 am Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 41 i2002 Internet Telephone You can view the Presence and call entries in the list of Friends through the View>Friends menu option. You can scroll through the list of Friends using the up and down navigation buttons. Hold The hold feature allows you to interrupt an active call so that both the incoming and outgoing voice and video are suspended. All access clients (Multimedia PC Client, Multimedia Web Client, i2002 Internet Telephone and i2004 Internet Telephone) have a button to place calls on hold. The hold feature behaves differently on the access clients. Refer to the user guides for the access clients for additional information. You can automatically activate the hold feature by switching between two active calls. Multimedia PC Client and Multimedia Web Client The Hold button appears on the call conversation window. When you place a call on hold the button flashes. While a call is on hold, you can make and receive other calls. i2004 Internet Telephone The Hold button is located at the top of the telephone beside the Goodbye (Release) button. The hold icon on the display flashes to indicate that a call is on hold. i2002 Internet Telephone The Hold button is located at the bottom of the telephone between the headset button and the Goodbye (Release) button. The hold icon on the display flashes to indicate that a call is on hold. End User Feature Description Guide Standard — Nortel Networks Confidential 42 Chapter 2 Feature descriptions Hotline The Hotline feature allows a system administrator to provision the i2002 Internet Telephone and i2004 Internet Telephone to call a designated number when a user goes off-hook. An example of an application for this feature would be a “hotline” telephone that could be connected at any building entrance to allow people to directly call for information and locate the person they want to see. Note: The “Device restrictions” feature can be provisioned along with hotline in order to block access to other i2002 Internet Telephone and i2004 Internet Telephone features that hotline users do not require. Ignore Ignore is an incoming call feature that allows you to stop a call from ringing your clients and have it handled by a ring list. (Refer to Call screening and routing for more information.) The exact handling of call may depend upon the ignore actions that you set. Refer to the appropriate user guide for detailed procedures. Multimedia PC Client The Ignore button appears on the incoming call conversation window. When selected, the conversation window closes. The caller may or may not be aware that the call has been ignored depending on how you configure the feature. If any call screening actions are defined against this incoming caller, those actions are still executed. If there is a ring list defined for you then the call will execute accordingly. You can set ignore actions through Tools>Preferences>Miscellaneous. You can set options so that the ignore action only affects the Multimedia PC Client or that it will affect all client devices and advance to the next ring list. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 43 Multimedia Web Client The Ignore button appears on the incoming call conversation window. The caller may or may not be aware that the call has been ignored depending on how you configure the feature. If any call screening actions are defined against this incoming caller, those actions are still executed. If there is a ring list defined for you, then the call will execute accordingly. You can set ignore actions through Preferences>Miscellaneous. You can set the Ignore action so that the call is ignored only at the Multimedia Web Client (but continues to ring at your other devices) or that the call is “ignored” on all of your devices. For more information, refer to the Multimedia Web Client User Guide. . End User Feature Description Guide Standard — Nortel Networks Confidential 44 Chapter 2 Feature descriptions i2004 Internet Telephone The Ignore softkey appears on the display when an incoming call begins to ring. When selected, the call stops ringing, and the ring lists handle the call. You can set specific ignore actions through the Config>Preferences>Ignore action menu option. The Local setting stops the call from ringing at the i2004 Internet Telephone only but allows the call to continue ringing on other user devices until it passes to the next ring list. The Network setting stops the call from ringing at all of your devices and forwards the call to the next ring list (if defined). i2002 Internet Telephone The Ignre softkey appears on the display when an incoming call begins to ring. When selected, the call stops ringing and is handled by ring lists. You can set specific ignore actions through the Config>Preferences>Ignore action menu option. The Local setting stops the call from ringing at the i2002 Internet Telephone only but allows the call to continue ringing on other user devices until it passes to the next ring list. The Network setting stops the call from ringing at all of your devices and forwards the call to the next ring list (if defined). IM broadcast The IM broadcast service allows a Multimedia Communication Server (MCS) user to send an Instant Message (IM) to multiple MCS users at one time. Replies to an IM Broadcast generate a new IM window. Refer to “IM broadcast” on page 135 for additional information. Multimedia PC Client and Multimedia Web Client The IM broadcast service is functional on the Multimedia PC Client and Multimedia Web Client. There is a Start IM broadcast option to start this service on the Friends Online list. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 45 i2002 Internet Telephone and i2004 Internet Telephone The i2002 Internet Telephone and i2004 Internet Telephone can receive IMs through the IM Broadcast service but they cannot send IMs through this service. IM chat The IM Chat service allows you to send an IM to multiple users and to invite others to join the conversation. It also allows you to set up a private IM chat that requires a password. Refer to “IM chat” on page 141 for additional information. Import Outlook* contacts As part of the Outlook Integration feature for the Multimedia PC Client, the import contacts tool allows you to import contacts from Outlook 2000 to your personal address books (Directory>Import contacts button). Imported Outlook contacts added to the personal address book are synchronized with the network and available to all of your clients. End User Feature Description Guide Standard — Nortel Networks Confidential 46 Chapter 2 Feature descriptions Inbox The Multimedia PC Client, Multimedia Web Client, i2002 Internet Telephone and i2004 Internet Telephone maintain a log of all incoming calls. Inbox buttons allow quick access to this log. You can access the log in order to call back, send an instant message or save the entry to the address book. Inbox entries for calls that were missed are highlighted in the Multimedia PC Client and Multimedia Web Client inbox lists. The i2002 Internet Telephone and have the option to toggle between the list of missed calls and the list of all calls in the inbox. For more information, refer to the client user guides. Instant Message (IM) You can send text messages to other users whether or not you are on an active call. Note: If you send the same instant message to multiple recipients, then separate instant message windows will appear for each recipient. Note: A Converged desktop user can send IMs only to other users on the Multimedia Communication Server (MCS) system (Converged desktop and non-Converged desktop users). Multimedia PC Client and Multimedia Web Client The Instant Message button appears on the main GUI and opens the Instant Message window to allow you to select recipients and start an IM session. You can also right-click on the address book and list of Friends to choose the Send Instant Message option. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 47 You can also send instant messages to the person you are on an active call with by pressing the Inst Msg button in the conversation window. An instant message window opens that allows text messaging. In Preferences>Instant Messaging, you can select the audible alert, timestamp, and pop-up mode settings for incoming instant messages. You can also set a policy to block or route IMs from others in your personal or global address book from the Personal Agent. See the “Call screening and routing” on page 175 for additional information. Refer to the Personal Agent User Guide for details and instructions to set up a block or route IMs from others in the your personal address book or the global address book. i2002 Internet Telephone and i2004 Internet Telephone The i2002 Internet Telephone and i2004 Internet Telephone beep to alert you when a new instant message (IM) arrives and shows the message on the display. End User Feature Description Guide Standard — Nortel Networks Confidential 48 Chapter 2 Feature descriptions The quick button opens the Quick Services options so that you can select the Send IM option. The display prompts you to enter a recipient address, press the Next softkey, and then enter the text message, using the alpha characters on the dial pad. Location selection The Multimedia Communication Server (MCS) core clients (Multimedia PC Client, Multimedia Web Client, i2002 Internet Telephone and i2004 Internet Telephone) allow you to select the location of you clients that the MCS system recognizes. Selection of location allows emergency calls to be routed according to your location. A system administrator can enter information related to the Location service. For additional information, refer to “E911” on page 123. Meet me audio conferencing The Meet me audio conferencing service provides you with the ability to set up audio conferences whenever required. The number of audio conferences that you can set up depends on the number defined in your service packages. (The default limit is 32 participants, but a system administrator can assign another value.) Users with the Meet Me Conferencing are assigned a dial-in number, access code, and unique PIN (personal identification number) as a chairperson. They can provide the dial-in number and access code to any number of participants. The conference begins when the chairperson dials in and activates the conferences with the PIN. This service is not dependent on any particular client. Refer to “Meet me audio conferencing” on page 151 for more information. Message waiting indicator (MWI) A visible indication appears on the client GUI to alert you that there is a voice-mail message. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 49 System administrators must provision voice-mail servers as well as MWI. MWI is not provided to a Converged desktop user on an MCS system if voice mail is hosted off a Communication Server (CS 1000). Ask your system administrator if you are hosted off a CS 1000. Multimedia PC Client and Multimedia Web Client The Voicemail icon flashes to indicate that there is a message waiting. i2004 Internet Telephone A message waiting icon appears on the display, and the set lamp on the telephone lights up a solid red. i2002 Internet Telephone Your telephone icon flashes on the display, and the set lamp on the telephone lights up a solid red. Music on hold The Music on hold service allows music to play for a caller put on hold by a subscriber of the service. A system administrator must enable this service in your service package and ensure that a music file is assigned to a domain. The Music on hold service works for end-user Hold, Transfer Hold, and Call park Hold. Refer to “Music on hold” on page 147 for additional information about this service. Net6 support The Net 6 support activity allows the i2004 Internet Telephone to display Web text. It allows them to connect to the Net 6 server to display information from the Web. It also allows you to perform searches of a corporate directory. Refer to “Net6 support” on page 165 for additional information about Net 6 support. End User Feature Description Guide Standard — Nortel Networks Confidential 50 Chapter 2 Feature descriptions Network-based call logs Users of the Personal Agent have access to inbound and outbound call logs. This feature is particularly beneficial to users without access to other MCS access clients. See “Network-based call logs” on page 155 for additional information about this type of call log. Outbox The Multimedia PC Client, Multimedia Web Client, i2002 Internet Telephone and i2004 Internet Telephone maintain a log of all outgoing calls. Outbox buttons allow quick access to this log. Users can access the log in order to call back, send an instant message, or save the entry to the address book. For more information, refer to the client user guides. Outlook integration The Outlook integration feature provides two tools for Multimedia PC Client users: NN10403-113 • COM AddIn: a tool that allows you to click on an option to call contacts from Outlook 2000. Refer to “Click to call” on page 27 for more information. The prompt to install this tool (called COM AddIn) appears during initial installation of the Multimedia PC Client. A call icon appears in the toolbar of Outlook 2000 so that you can select a contact and initiate a call. • Import contacts: a tool that allows you to import contacts from Outlook 2000. Refer to “Import Outlook* contacts” on page 45 for more information. Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 51 PA IN service The IN to SIP Signaling Gateway (ISSG) allows a Public Telephone Service Network (PTSN) user to access the Personal Agent for call routing. The ISSG is an optional component that behaves as a gateway between Session Initiation Protocol (SIP) and Intelligent Networking (IN) protocol to enable services between the Multimedia Communication Server and Time Division Multiplexing (TDM) infrastructures, also known as legacy infrastructures. The IN to SIP Signaling Gateway activity gives Personal Agent IN services across all Advanced Intelligent Network (AIN) switches. For routing information, refer to Personal Agent User Guide. Picture ID You can choose to display your picture when using a Multimedia Web Client or Multimedia PC Client. However, you must have a Personal Agent to upload the picture to the network. The picture ID appears when you call another Multimedia PC Client or Multimedia Web Client user. Note: If there is no picture, a silhouette of a person appears in the space allotted for a picture. An administrator can specify the maximum size of a picture through the Personal Agent item in the System Management Console. The figure below shows possible placement of the SIP Personal Agent component. See the Personal Agent User Guide for additional information. You can determine how a database stores a picture. The Personal Agent ensures that when you update a picture, the previous picture is not stored in a database. Personal Agent You can submit a picture through Preferences>Personal>Picture. End User Feature Description Guide Standard — Nortel Networks Confidential 52 Chapter 2 Feature descriptions For more information, refer to the Personal Agent User Guide. Presence Presence is a powerful feature that allows you to see the on-line status of other users and allows others to monitor your Presence as well. Presence indicates whether a person is on-line, off-line, away, busy, inactive, out to lunch, on the phone or temporarily unavailable. Users must designate an address book entry as a “friend” in order to see that person’s Presence (refer to “Friends online” on page 39 for more information). If you do not want a particular person to see your own Presence statuses, you can add that person to your Watch list. (Refer to “Address book” on page 7 for more information.) Refer to the individual client user guides for procedures regarding Presence. Personal Agent A page in the Personal Agent allows you to view a list of all users that are watching your status. It is located in the Preferences>Services>Presence folder. See “Presence” on page 159 for additional Presence functionality of the Personal Agent. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 53 Automatic Presence You may have the option to have your Presence automatically updated on the network. Through Preferences>Services>Presence>Auto presence in the Personal Agent, you can choose to have your Presence updated when your PCs are inactive for a period of time, when you are on the phone, or both. These settings apply to all clients that you may be logged into. The Report when inactive parameter does not apply to i2002 Internet Telephone and i2004 Internet Telephone users. Multimedia PC Client and Multimedia Web Client Locally, users of the Multimedia PC Client and Multimedia Web Client can choose to have their Presence automatically updated to indicate when their PCs are inactive or when they are on the phone. You enable automatic Presence indicators through Tools>Preferences>Presence. Presence is an optional feature and the service parameter must be enabled by a system administrator. For more information refer to “Presence” on page 159. Presence-based routing This feature can determine the way that the Multimedia Communication Server (MCS) handles calls when the recipient is in the “Unavailable Busy” state. This service allows you to select a new condition and exception based on the Presence status of “Unavailable Busy” in the routes you set up through the Personal Agent. Advanced Screening must be enabled in order to access the Presence-based routing parameter. End User Feature Description Guide Standard — Nortel Networks Confidential 54 Chapter 2 Feature descriptions A user with the Presence-based routing service can restrict call presentation to all MCS devices logged in by setting the routes to exclude the devices. The Presence-based routing functionality also allows flexibility for you to designate specific route actions such as reject call and forward to voice for the “Unavailable Busy Presence” state. When the subscriber of this service sets the Presence state to “Unavailable Busy,” the respective route’s “Unavailable Busy” condition can be satisfied. The order of the route is an important consideration because the subscriber might have other defined routes and the first route with all conditions satisfied is used to route the call. If a system administrator enables the feature in your service package, then you can choose to control routing related to Presence-based routing through the Personal Agent Route Wizard. For additional information, refer to “Assistant support” on page 85 and “Assistant console” on page 75. Calls that are directly from or transferred by an Assistant to an Assisted user are processed in such a way that the Routes that have an Unavailable Busy condition are not considered or used for processing the call. Thus, the first non-Presencebased Route that has satisfied the conditions is used to route the call. This setup enables the Assistant to override the Presence-based routing capability to ensure that the Assisted user can receive important calls while having an “Unavailable Busy” condition. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 55 When you define a route and choose the “Received in Unavailable Busy” selection, the you can indicate that route actions take place only when your Presence is “Unavailable Busy.” Profile manager Laptop users may have different configuration needs, depending on where they are located (for example, at work or at home). Often the configuration of the Multimedia PC Client in one location is not correct when your laptop is connected in a different location. The Profile Manager allows you to define multiple profiles, each with their own unique preferences. End User Feature Description Guide Standard — Nortel Networks Confidential 56 Chapter 2 Feature descriptions New profiles are added through Start>Programs>Nortel Networks SIP Client>Profile Manager. Figure 1 Multimedia PC Client - Profile Manager If there are multiple profiles defined, the Multimedia PC Client prompts you to select your profile at start-up. Program keys With a simple press of a button, the unused line keys on the i2002 Internet Telephone or i2004 Internet Telephone can access commonly used features. You can program keys to • • • • NN10403-113 speed dial to an address or number send an IM to a specific person forward your calls change your Presence status Standard — Nortel Networks Confidential Chapter 2 Feature descriptions • 57 make a stock query Note: When you log in on a programmed key, the login overrides the programming. When you log off, the key returns to its former programming. The primary line key (1) is not available for programming. The Program key option can be accessed through the Services menu. Quality of Service (QoS) System administrators can enable and set the following client Quality of Service parameters: • • • • QoS DiffServ code for signaling QoS DiffServ code for audio QoS DiffServ code for video QoS 802.1p service priority i2002 Internet Telephone and i2004 Internet Telephone i2002 Internet Telephone and i2004 Internet Telephone users can view various IP network performance parameters while they are on an active call. The QoS softkey appears on the display during an active call. Redirect All access clients provide the option to redirect incoming ringing calls. When selected, this service prompts you to either enter a destination address or select an entry in the address book, inbox, or outbox (where applicable). The Redirect button appears on incoming call windows or, in the case of the i2002 Internet Telephone and i2004 Internet Telephone, as a softkey. See the “Converged desktop service” on page 103 for information about the Redirect functionality and the Converged desktop user. End User Feature Description Guide Standard — Nortel Networks Confidential 58 Chapter 2 Feature descriptions Reject reasons You can choose to send a text reason to a caller explaining why you are declining a call. (Refer to “Decline” on page 35.) Multimedia PC Client and Multimedia Web Client users can enter the reason in the text box provided. i2002 Internet Telephone and i2004 Internet Telephone users can pre-program reasons through the View>Reject Reasons menu option. Users with access to the Personal Agent can pre-program reasons through the Preferences>i200x>Reasons menu option. The Personal Agent reason list is only available to i2002 Internet Telephone and i2004 Internet Telephone users. Refer to the individual client user guides for detailed procedures. Roaming Users of the i2002 Internet Telephone and i2004 Internet Telephone can make calls on phones in multiple domains. Refer to “Roaming” on page 169 for additional information on the Roaming functionality. Screening and routing You can program how your incoming calls are handled through the Personal Agent, Routes page. Screening and routing allows you the flexibility to determine the order of devices to ring (sequentially or simultaneously), specify the rules for handling calls at different times of the day, and even apply rules to specific callers. Personal Agent call screening and routing rules apply to all clients. Refer to “Call screening and routing” on page 175 for more information. Search options Personal Agent users can search for entries in their personal address book as well as the global address book. The Directory button opens the page where you can select an address and field and then enter a search parameter. The alphabetic case used in the search criteria does not affect the search in the Global Address Book. The Personal Agent returns information based on specified criteria (for “Name,” “First Name,” or “Last Name.” NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 59 The Global Address Book search functionality will return entries that exactly match search criteria, even though the search is case insensitive. Furthermore, a search including portions of a name will return various possibilities that match the search criteria. You must use quotation marks to specify that an exact match is desired. Multimedia PC Client and Multimedia Web Client users can perform searches in the personal address. The Directory button opens the page where you can select an address and a field and then enter a search parameter. The i2002 Internet Telephone and i2004 Internet Telephone allow you to search for entries in your address book, inbox and outbox. Through the Config>Preferences>Search Method menu option, you can select the method of searching, as follows: Index Enter the number associated with the entry. 1st Character Search Enter the first character of the entry. Name Search Enter all of the characters of an entry name. Server selection Multimedia PC Client, i2002 Internet Telephone and i2004 Internet Telephone users have the option of selecting different proxy servers to connect their client to the network. Multimedia PC Client Through Preferences>Network, you can add and edit your server information. i2002 and i2004 Internet Telephones The Switch Server quick button allows you to disconnect from your current server and reconnect to the alternate server (if provisioned). The alternate server IP address can be provisioned at initial start-up or during reset. Refer to the individual user guides for more information. End User Feature Description Guide Standard — Nortel Networks Confidential 60 Chapter 2 Feature descriptions Sharing The sharing feature is available if both the sender and receiver are running Multimedia PC Clients. Sharing sessions can run in tandem with an active call or as a standalone session. The four sharing tools are: • • • clipboard: enables you to send and receive the contents of a Windows clipboard. For more information, refer to “Clipboard” on page 31. file exchange: enables you to send and receive files. For more information, refer to “File exchange” on page 38. web push: enables you to send a URL that opens a web browser on the recipient’s pc. Automatic web push extends this feature to continuously send web pages during a session. For more information refer to “Web push” on page 64. Note: The Multimedia Web Client only supports web push. • NN10403-113 whiteboard: enables you to enter text and graphics in a shared workspace. For more information refer to “Whiteboard” on page 65. Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 61 Stock query The stock query feature allows i2002 Internet Telephone and i2004 Internet Telephone users to receive stock quotes on their telephone display. Through the Servcs>Stock Query menu option, you can add and delete stock symbols. Once programmed, regular updates of the stock quote will periodically appear on the display. Refer to “Stock query” on page 61 for more information. Transfer All client users have the option to transfer an active call to another destination. You can choose to complete the transfer directly without speaking to the third party receiving the transferred call (blind transfer) or speak to the third party before completing the transfer (consult transfer). You can select destination addresses from their address book, inbox and outbox (where applicable). See “Converged desktop service” on page 103 for information about the transfer function and Converged desktop user. Multimedia PC Client and Multimedia Web Client When you click the Transfer button in the conversation window a transfer call window opens. You can click the Announce Caller or DirectTransfer button to complete the transfer. End User Feature Description Guide Standard — Nortel Networks Confidential 62 Chapter 2 Feature descriptions i2002 Internet Telephone and i2004 Internet Telephone When you select the Trnsfr/Transfer softkey, the display prompts for an address. After you enter an address, the display prompts you to select whether or not you want to consult with the party that will receive the transferred call. Video Video streaming between two clients during an active call is a feature available for Multimedia PC Client and Multimedia Web Client users. If you do not have a videocam then you can still receive video from other users who are transmitting. Video on demand can be activated or deactivated after a call has been initiated. The video feature must be provisioned by a system administrator, and there are also parameters that you can define. Refer to “Video” on page 181 for more information. The Multimedia PC Client with the Converged desktop service provides an option to add or remove a video call after a voice call has been set up. Refer to “Video” on page 181 for more information. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 63 Voice mail System administrators can provision voice mail servers (SIP-based, Line-based or Trunk-based) on the network. For more information, refer to “Voice mail” on page 187 and “Message waiting indicator (MWI)” on page 48. Web co-browsing If senders enable the auto Web push option, then their Web browsing activities are mirrored on receivers’ browsers (Web co-browsing). Co-browsing allows one user to drive another user’s web browser. The regular Multimedia PC Client and Multimedia PC Client with the Converged desktop service are the only endpoints that support Web co-Browsing. SimRing (an early type of the Converged desktop capability) does not support Web co-browsing. However, it does support Web push. Multimedia PC Client and Multimedia Web Client Multimedia PC Client users can send a web page whether or not they are on a call with the recipient. While on a call, you can click the Sharing button in the conversation window then Send Web Page, and enter a URL. If not on an active call, you can right-click an entry in the address book or friends to send a web page. The confirmation prompt appears before transmitting the web page. End User Feature Description Guide Standard — Nortel Networks Confidential 64 Chapter 2 Feature descriptions The Enable auto web option initiates co-browsing. Note: The Multimedia Web Client users can only select the Send Web Page option. Web push Multimedia PC Client and Multimedia Web Client users can both send and receive a website URL. A web push is an action to display a web site on another user’s PC. If the receiver accepts the web push then the receiver’s browser automatically launches and displays the website. A Converged desktop user can only perform a Web push with another Converged desktop user. NN10403-113 Standard — Nortel Networks Confidential Chapter 2 Feature descriptions 65 Whiteboard Whiteboard is a Multimedia PC Client sharing tool that allows you to share a common drawing window for entering text and graphics. You can launch the whiteboard by clicking Sharing in a conversation window then Share Whiteboard. For information about other sharing tools, see “Sharing” on page 60. End User Feature Description Guide Standard — Nortel Networks Confidential 66 Chapter 2 Feature descriptions NN10403-113 Standard — Nortel Networks Confidential 67 Chapter 3 Address book Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • • • • Personal Agent User Guide Multimedia PC Client User Guide Multimedia Web Client User Guide i2004 Internet Telephone User Guide i2002 Internet Telephone User Guide End User Feature Description Guide Standard — Nortel Networks Confidential 68 Chapter 3 Address book Feature description The personal address book provides a network-based directory of addresses that a user can edit and access from any of the clients. A change, addition, or deletion of an address book entry made with one client automatically updates for all clients where you are logged in. You can save SIP as well as PSTN contacts in your personal address book. Address book features include: • • • • • the option to combine addresses into groups the ability to sort addresses by column ability to designate address book entries as Friends ability for you to ban a user from viewing your online presence status (Personal Agent>Preferences>Personal>Watch List) ability to search a domain for you (i2002 Internet Telephone and i2004 Internet Telephone users excluded) Multimedia PC Client users can import contacts from Outlook to their personal address book. All clients allow you to save inbox and outbox entries to your personal address book. Personal Agent users can save contacts from the global address book of all domain users to their personal address book. Refer to “Directory (global address book)” on page 36 for more information. Operating parameters The personal address book can be accessed from all clients and the SIP Personal Agent tool. Feature interactions The personal address book is integral to the Presence feature. In order for you to view the online Presence of another user, you must first designate that user as a Friend in your personal address book. In order for you to prevent another person from viewing your presence, you must “ban” the person in your watch list. The watch list can be created in the Personal Agent or through the Web Client (but only if the entry already exists in your address book). NN10403-113 Standard — Nortel Networks Confidential Chapter 3 Address book 69 When the Presence service and the Advanced Address book service are assigned to a service package, and the Addressbook service parameter Maximum Number of Addressbook Entries Allowed is less than the Presence service parameter Maximum size of client friend list, then the number of friends that a subscriber may have is limited to the Addressbook service parameter Maximum Number of Addressbook Entries Allowed. Feature packaging The personal address book is available for all of the access clients as well as the Personal Agent. Feature implementation Task summary list There are none to mention. Feature operation You can access your personal address book by clicking on the Directory icon on the main GUI of the Multimedia PC Client, Multimedia Web Client, and Personal Agent. If you do not update the nickname field in the Personal Agent, then this field is automatically populated with contact’s last and first names in this particular software component. The access clients also include the option of selecting and dragging the address book to keep it open on the desktop even when the clients are minimized. Press the button on the i2002 Internet Telephone and i2004 Internet Telephone to display the address book list. Refer to the “Search options” on page 58 and the Personal Agent User Guide for additional information. End User Feature Description Guide Standard — Nortel Networks Confidential 70 Chapter 3 Address book NN10403-113 Standard — Nortel Networks Confidential 71 Chapter 4 Announcements Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • Media Application Server -- Announcement Service Guide End User Feature Description Guide Standard — Nortel Networks Confidential 72 Chapter 4 Announcements Feature description The Announcements service plays a recording for branding, causes, and treatments. A network requires announcements in order to • • give you an indication of the status of your calls and internal session manager conditions (treatments) provide a recording of causes in an all-circuit busy situation Treatment and causes announcement files are played when calls fail to complete. • provide branding such as “Thank you for calling.” Branding announcements are based on the terminating end-point, which a system administrator provisions. Each announcement might consist of one audio message or a sequence of chained messages to play indefinitely. An administrator can configure the announcement to loop a defined number of times or indefinitely. An administrator can also insert announcements in a pre-call state. This individual can also swap in-service or in-reserve announcements; for example, use of a holiday-specific announcement for a specified amount of time is possible. It is also possible to make multiple announcements active in the network. This feature can support multiple languages. An announcement server can support announcements in different codecs (G.711 and G.729) and packet interval times (10ms, 20ms, 30ms, and 60ms). This server supports .wav file format for announcements. Refer to the Media Application Server -- Announcement Service Guide for additional information about the Announcement functionality. NN10403-113 Standard — Nortel Networks Confidential Chapter 4 Announcements 73 Operating parameters There are none to mention. Feature interactions There are no feature interactions to note here. Feature packaging Treatments, causes, and branding are not service-package dependent. Activation of the feature depends on the administrator provisioning. Feature implementation Task summary list There are none to mention Feature operation Based on provisioning and a particular call scenario, this functionality generates a treatment, cause, or branding. End User Feature Description Guide Standard — Nortel Networks Confidential 74 Chapter 4 Announcements NN10403-113 Standard — Nortel Networks Confidential 75 Chapter 5 Assistant console Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • Personal Agent User Guide Assistant Support and Assistant Console Getting Started Guide Feature description The Assistant console functionality allows an individual to function as an assigned Assistant in the Multimedia Communication Server (MCS) system. The Assistant console service gives an Assistant limited access to the calls of another subscriber (Assisted user). In order to be an Assistant, your system administrator must assign this service to you. End User Feature Description Guide Standard — Nortel Networks Confidential 76 Chapter 5 Assistant console The Assistant console service is functional on the i2002 Internet Telephone, i2004 Internet Telephone, Multimedia PC Client, and Multimedia PC Client Set (With the Multimedia Client Set, the Internet Telephones are for voice only, and the Assistant functions are usable on the Multimedia PC Client.) With this functionality, an Assistant can monitor, receive, screen, or route calls. The Assistant can also park calls so that another individual can retrieve them. An individual with this function is also able to initiate a call on an Assisted user’s behalf; the Calling ID will look like the Assisted user. The Assistant console functionality provides a visual reminder that calls are on hold. A system administrator can provision the time-out period. An Assistant can also set a time-out period for parked calls through the Personal Agent. In the case that there is a call that an Assisted user should take, an Assistant can override an Assisted user’s use of the Make Subscriber Busy feature. With this capability, an Assistant can transfer a call or ring an Assisted user’s Multimedia Communication Server (MCS) access client. This override capability only applies to immediate calls in process; the Assistant is not able to set this feature up to apply to calls before they occur. Note: If an Assistant holds a call for an Assisted user, then the auto-retrieve capability does not function. Accounting records will indicate occurrences in which an Assistant answers the calls of an Assisted user. They also indicate when an Assistant makes a call on behalf of the Assisted user. Note: The Calling line ID restriction (privacy functionality) does not work with the Assistant console service. NN10403-113 Standard — Nortel Networks Confidential Chapter 5 Assistant console 77 Operating parameters If you an Assistant, you can modify the value in Preferences>Services>Call Park. For additional details about this field, refer to Assistant Support and Assistant Console Getting Started Guide. Feature interactions Call park An Assistant can park a call for pickup by a specific user or in a general parking lot. An Assisted User can also perform this task. Converged desktop service Assistant console cannot be provisioned against a Converged desktop user. Music on hold A system administrator can provision Music on hold for you. Transfer As an Assistant, you can transfer a call back to the original called number. With the Assistant function, you can privately talk with the destination party before completing the connection. You can also cancel the transfer after consultation. Voice mail The Assistant console functionality allows the Assistant using the Multimedia PC Client, Multimedia Client Set, i2002 Internet Telephone, and i2004 Internet Telephone to forward a call to an Assisted user’s voice mail after the Assistant answers the call. End User Feature Description Guide Standard — Nortel Networks Confidential 78 Chapter 5 Assistant console Presence-based routing Presence-based routing allows an end-user to define how incoming calls are treated when the end-user changes a Presence state to “Unavailable Busy.” This functionality is dependent on the Presence service. Note: In the use of the “Unavailable Busy” Presence state, an Assisted user can still receive Instant Messaging (IM) or multimedia collaboration services. Note: An Assistant can bypass the “Unavailable Busy” Presence state of an Assisted User in the case that the Assistant needs to contact the Assisted User. Advanced Address book A system administrator should include the Advanced Address book service in the service package with the Assistant console service assigned to you. Feature packaging Users of the Multimedia PC Client, Multimedia Client Set, i2002 Internet Telephone and i2004 Internet Telephone can use this functionality if a system administrator provisions it for them. NN10403-113 Standard — Nortel Networks Confidential Chapter 5 Assistant console 79 Feature implementation Task summary list In order for you to be an Assistant and to use the Assistant console service, you need to • • • • Ensure that the system administrator has enabled Assistant Console, Call park, and Advanced Screening (Presence-based routing) in your service package View and change order or remove Assisted users View and edit routes of Assisted users Set Call park preferences to determine route of incoming calls of Assisted users for which you are serving as an Assistant You can use Preferences>Services menu to specify that a parked call rings back a particular access client if the call is not picked up after a certain amount of time. If a user is subscribed to the Assistant console service, then the Personal Agent Preferences menu contains an Assistant Console folder under the Services sub-menu. The menu contains two options: “Display” and “Routes.” The “Display” page allows you to order the display of Assisted users. The Assistant needs to consider the display limitations of the i2002 Internet Telephone and i2004 Internet Telephone. In addition to the Assistant, the Assistant console functionality displays • • • three Assisted users on the i2002 Internet Telephone five Assisted users on the i2004 Internet Telephone unlimited number of Assisted users on the Multimedia PC Client and Multimedia Client Set Refer to Assistant Support and Assistant Console Getting Started Guide for additional information. End User Feature Description Guide Standard — Nortel Networks Confidential 80 Chapter 5 Assistant console As an Assistant, you can also use the “Routes” page to modify the routes for an Assisted user. See the Personal Agent User Guide for details about setting up routes of the Assisted user. NN10403-113 Standard — Nortel Networks Confidential Chapter 5 Assistant console 81 Feature operation As an Assistant, you can use the Assistant console service on the Multimedia PC Client, i2002 Internet Telephone, i2004 Internet Telephone, and the Multimedia Client Set (With the Multimedia Client Set, the Internet Telephones are for voice only, and the Assistant functions are usable on the Multimedia PC Client.) When you are assigned as an Assistant for an Assisted user, you receive an visual indicator that the Assisted user’s phone is ringing and that the Assisted user is originating or answering an audio or media session with other users. Refer to the Assistant Support and Assistant Console Getting Started Guide for additional information. If the Assisted user or another Assistant holds the call for the Assisted user, the Assistant console will pop up a call window on the Multimedia PC Client to notify the Assistant of the held call and will provide the opportunity for the Assistant to handle the held call. The call presentation appears as if the Assistant held the call. The Hold button blinks to identify that the call is held. As the Assistant, you can retrieve the call by clicking on the blinking button. End User Feature Description Guide Standard — Nortel Networks Confidential 82 Chapter 5 Assistant console As an Assistant, you can receive calls routed to you at the Multimedia PC Client, Multimedia Client Set, i2002 Internet Telephone and i2004 Internet Telephone. The Call park service allows you to place a call on hold for another end-user to pick up. You can either designate a specific individual to retrieve the call or park the call in a general parking lot. When an Assisted user designates end-users as Assistants, the Assisted users will appear in the lists of the Assistants. If you have an i2002 Internet Telephone or i2004 Internet Telephone, then a change of the order of the list will change the location of individuals requesting assistance as they appear on phone line keys. Refer to the Assistant Support and Assistant Console Getting Started Guide for additional information. NN10403-113 Standard — Nortel Networks Confidential Chapter 5 Assistant console 83 If an Assisted user designates an you as an Assistant, you have the capability to change routing. Refer to the Assistant Support and Assistant Console Getting Started Guide and Personal Agent User Guide for steps to change the routes of phone calls received by Assisted users. When you or the Assisted user holds the call, then the Assistant console presents the held call to you; this functionality allows you to handle the held calls. The held call appears as if you held the call. You can retrieve the held call by pressing the Retrieve soft button (Retriev) or by pressing the Hold button that is located on the i2002 Internet Telephone and i2004 Internet Telephone. In addition to holding calls, the Assistant console also provides a call transfer functionality. When a call is routed to you as an Assistant, you can perform one of the following tasks: • • • transfer the call route the call back to Assisted user’s voicemail (if the Assisted user is subscribed to the voice-mail service) transfer the call with an option to consult the party to whom the call is transferred End User Feature Description Guide Standard — Nortel Networks Confidential 84 Chapter 5 Assistant console Refer Assistant Support and Assistant Console Getting Started Guide for views of a transferred call on the i2004 Internet Telephone and Multimedia PC Client. The Assistant console functionality also gives an Assistant the capability to set an i2002 Internet Telephone, i2004 Internet Telephone, Multimedia PC Client or Multimedia Client Set as busy by pressing the Do Not Disturb icon on these access clients. This capability allows the access client to ignore all incoming calls. As an Assistant, you can also use Presence-based routing capability to forward calls to other users. Refer to Assistant Support and Assistant Console Getting Started Guide for additional information about use of these capabilities. NN10403-113 Standard — Nortel Networks Confidential 85 Chapter 6 Assistant support Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • Personal Agent User Guide Assistant Support and Assistant Console Getting Started Guide End User Feature Description Guide Standard — Nortel Networks Confidential 86 Chapter 6 Assistant support Feature description This chapter relates to the Assistant support, a service that allows an end-user to assign other MCS users to respond to or screen the end-user’s calls. This individual requesting this assistance is referred as an “Assisted user.” The individual assigned the function to provide this assistance is called an “Assistant.” Refer to “Assistant console” on page 75 for information about the Assistant Console functionality, which relates to the role of the Assistant. Assistant support is available on the i2002 Internet Telephone, i2004 Internet Telephone, Multimedia Web Client, Multimedia PC Client, and Multimedia Client Set (With the Multimedia Client Set, the Internet Telephones are for voice only, and the Assistant functions are usable on the Multimedia PC Client.) As an Assisted user, you have the responsibility for setting up routing of incoming calls with regards to the Assistant. Through the Personal Agent, you can also set a number of rings for which unanswered calls are forwarded to an alternate Assistant. Note: The Calling line ID restriction (privacy) does not work with the Assistant support service. Operating parameters There are none to mention here. Feature interactions Call park As an Assisted user, you can park a call for pickup by a specific user or in a general parking lot. An Assistant can also perform this task. NN10403-113 Standard — Nortel Networks Confidential Chapter 6 Assistant support 87 Converged desktop service The Assistant support service cannot be provisioned against a Converged desktop user. Music on Hold Music on hold can be provisioned to be active when you park a call. Presence-based routing Presence-based routing allows you to define how incoming calls are treated when you change a Presence state to “Unavailable Busy.” This functionality is dependent on the Presence service. Presence-based routing cannot be enabled for the Advanced Screening service unless the Presence service is part of the same service package. Voice mail The voice-mail route action is the only route action that defaults back to the original called party’s route. Thus, if a caller calls an Assisted user’s phone and the call rings at the Assistant’s phone with no answer, then the call travels to the Assisted user’s voice mail. Feature packaging If you are set up to subscribe to the Assistant support service, you can use this feature. Feature implementation Task summary list In order to use the Assistant support functionality, you must End User Feature Description Guide Standard — Nortel Networks Confidential 88 Chapter 6 Assistant support • • designate one or more Assistants route calls to Assistants As an Assisted user, you should also verify that the Assistant is available in the Multimedia Communication Server (MCS) system in the same root domain as the you are. You also need to • • check to see if the system administrator has granted Assistant privileges of Console, Advanced Screening (Presence-based routing) services, and Call park to send calls to selected Assistants set Call park preferences If you subscribe to the Assistant support service, then the Personal Agent Preferences menu contains an Assistant Support option under the Services sub-menu. If you require assistance in answering, screening, and placing calls on a daily basis, you can activate this service through Preferences>Services>Assistant support. As an Assisted User, you can have two group of Assistants (primary and alternate) and can specify one or more of them in each group. Selection of either the Primary Assistant or the Alternate Assistant radio button from the Assistant groups frame allows the Assisted user to view details of the selected Assistant group in the Group details frame. The Modify button on the Assistant Support page allows the Assisted user to modify the list of individuals assigned as the Assisted user’s Assistants. Refer to the Personal Agent User Guide for additional details. Once you designate an individual as an Assistant, then the Assistant has the ability to modify your routing through the Personal Agent. See the Personal Agent User Guide for details about setting up routes of the Assisted user. As part of the Advanced Screening service, the Assisted user should have Presence-based routing enabled. Presence-based routing allows you as an Assisted user to define how incoming calls are treated when you change a Presence state to “Unavailable Busy.” If you have the “Unavailable Busy” state enabled, the Assistant can still perform the following tasks: • • • NN10403-113 call you parks calls against your send an Instant Message to you Standard — Nortel Networks Confidential Chapter 6 Assistant support 89 End User Feature Description Guide Standard — Nortel Networks Confidential 90 Chapter 6 Assistant support As an Assisted user, you also need to use the Personal Agent to access the Route Wizard to route incoming calls to designated Assistant groups. When you specify a “Call Action” using the Route Wizard, you have has two options: “My Primary Assistant” and “My Alternate Assistant options.” As an Assisted user, you can set up assistant alternative answering, which routes calls to ring at one or more alternate Assistants if the assigned primary Assistant does not answer in a specified number of rings. Refer to the Personal Agent User Guide for details about routing calls to primary and alternate Assistants and assistant alternative answering. NN10403-113 Standard — Nortel Networks Confidential Chapter 6 Assistant support 91 Feature operation When an Assisted user is involved in a call, notification regarding the call state is sent to each designated Assistant who is logged in. Refer to the Assistant Support and Assistant Console Getting Started Guide for additional scenarios for which notification is sent to an Assistant user’s designated Assistants. When a call is directed to you as an Assisted user, presentation of the call appears on the Assistant’s MCS access client (i2002 Internet Telephone, i2004 Internet Telephone, Multimedia PC Client, or Multimedia Client Set). An Assistant or Assisted user can hold a call. Notification of a held call is sent to the Assisted user and designated Assistants. The Assisted user or any of the designated Assistants can retrieve the call. When an Assistant holds a call for an Assisted user, the Multimedia PC client will pop up a call window to notify the Assisted user of the held call to provide the opportunity for the Assisted user to retrieve the call. When the Assistant holds the call for you, your device will present the held call as if you held the call. Refer to the Assistant Support and Assistant Console Getting Started Guide for additional information about displays to indicate held calls and steps to retrieve them. End User Feature Description Guide Standard — Nortel Networks Confidential 92 Chapter 6 Assistant support The Hold button blinks to indicate that a call is held and can be retrieved by pressing the blinking button. The Parked Call indicator on the call panel also blinks when a call is held for you to indicate that a call is held or parked. (This indicator is helpful when the call pop-up window is minimized.) NN10403-113 Standard — Nortel Networks Confidential 93 Chapter 7 Call Park Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • Personal Agent User Guide Assistant Support and Assistant Console Getting Started Guide End User Feature Description Guide Standard — Nortel Networks Confidential 94 Chapter 7 Call Park Feature description The Call park functionality allows a user provisioned with the functionality to park calls and retrieve parked calls. It provides a way to put a call on hold in the Multimedia Communication Server (MCS) system so that someone else can retrieve it. A person who parks a call can have to the call ring back if it is not picked up in a certain amount of time. You can park the call in general parking lot or against a specific user ID. Note: The Assistant Support and Assistant Console services are dependent on Call park; you must have the Call park service in order to use the Assistant support or Assistant console service. However, the Call park service does not depend on Assistant support and Assistant console services. Operating parameters There are none to mention here. Feature interactions Music on hold Use of the Music on hold functionality for parked calls depends on the user who is parking the call. If the user who parks the calls does not have the Music on hold service in enabled, the parked call does not receive music on hold. If the user does have Music on hold enabled, then an announcement or music is provided for calls that are parked. Assistant support In order to use the Assistant support feature, you must be provisioned to use Call park. NN10403-113 Standard — Nortel Networks Confidential Chapter 7 Call Park 95 Assistant console In order to use the Assistant console feature, you must be provisioned to use Call park. Note: Call park is not dependent on the Assistant support and Assistant console. Thus, you do not need to be provisioned to use Assistant support and Assistant console service in order to use Call park. Calling line ID restriction You cannot use the Calling line ID restriction (privacy) service if you are provisioned to use Call park. Converged desktop service You cannot use the Converged desktop service if you are provisioned to use Call park. However, a non-Converged desktop user can park a Converged Desktop user. Feature packaging The Call park service is provisionable in any user’s service package to allow use of the Call park functionality. End User Feature Description Guide Standard — Nortel Networks Confidential 96 Chapter 7 Call Park Feature implementation Task summary list Through Preferences in the Personal Agent, you can set the time period for which calls that you parked will return to you. You can specify the time period that should lapse before a call is auto-retrieved. The lower range for the auto-retrieve interval is equivalent to the initial value specified in the service package. The upper range for the auto-retrieve interval is 350 seconds. Feature operation Call park is functional on the Multimedia PC Client, Multimedia Web Client, i2002 Internet Telephone and i2004 Internet Telephone. There are different ways to use the Call park service: • • NN10403-113 You can park a call in a general parking lot. When you park in this manner, the you will receive an ID that you can share with other users. This ID allows any user provisioned to use Call Park to retrieve the call. You can park a call against another user who is provisioned to use the Call park service. When a call is parked against a specific user, the specific user receives a notification. The user against which you parked the call must be in the same domain as you are. Standard — Nortel Networks Confidential Chapter 7 Call Park • 97 You can park a call against yourself. In this situation, the call will not alert you when the auto-retrieve timer expires. You might want to use the Call park functionality for this purpose if you want to resume a call at another MCS access client. A Call park subscriber who is using an i2002 Internet Telephone or i2004 Internet Telephone can park a call by pressing the Park button, which is located on the bottom right hand corner of the phone. When you press the Park button, your Internet Telephone display changes to allow you to either park the call for a specific user or in a general parking lot. (The set up of the i2002 Internet Telephone is consistent with the i2004 Internet Telephone.) A Call park subscriber can retrieve the call by pressing the Hold key on the i2002 Internet Telephone and i2004 Internet Telephone or by clicking on the Retrieve (Retriev) button on the phones. Refer to Assistant Support and Assistant Console Getting Started Guide for additional details. A Call park subscriber can also use the Call park functionality on the Multimedia PC Client and Multimedia Web Client. A Call park indicator blinks on the Multimedia PC Client and Multimedia Web Client to indicate that there is a parked call. A pop-up control window also appears on the Multimedia PC Client when a call is parked against you and an audible tone sounds to alert you that a call is parked. You can click on the flashing hold/retrieve to retrieve the parked call. End User Feature Description Guide Standard — Nortel Networks Confidential 98 Chapter 7 Call Park A Call park subscriber can also retrieve calls parked in a general parked lot. You can initiate retrieval of a general parked call by pressing the Servcs soft button on the i2002 Internet Telephone or i2004 Internet Telephone and selecting the Retrieve Parked Call option from the list of services. Refer to the Assistant Support and the Assistant Console Getting Started Guide for additional details on how to use the retrieval functionality. NN10403-113 Standard — Nortel Networks Confidential 99 Chapter 8 Ad hoc audio conferencing Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • • • Multimedia PC Client User Guide Multimedia Web Client User Guide i2002 Internet Telephone User Guide i2004 Internet Telephone User Guide End User Feature Description Guide Standard — Nortel Networks Confidential 100 Chapter 8 Ad hoc audio conferencing Feature description The Ad hoc audio conferencing feature allows you to join together up to 20 calls. A user can initiate a conference call from any client. Once the Join button is selected then the calls are transferred to the conference server. The conference originator may leave the conference without interrupting the call. The conference server terminates the call when there is only one participant left. Refer to Chapter 16, “Meet me audio conferencing,” on page 151 for an explanation of the chairperson and password-type audio conferencing service. Operating parameters There are none to mention. Feature interactions Video is restricted for conference calls. The Ad hoc audio conferencing service should not be assigned to service packages that have the Hotline service. NN10403-113 Standard — Nortel Networks Confidential Chapter 8 Ad hoc audio conferencing 101 Feature packaging Ad hoc audio conferencing is available for all clients with access to a network conference server. Feature implementation Task summary list There are none to mention. Feature operation The Ad hoc conferencing feature functions the same way for both the Multimedia PC Client and the Multimedia Web Client. The i2002 Internet Telephone and i2004 Internet Telephone are similar as well. Refer to the appropriate user guides for detailed procedures. End User Feature Description Guide Standard — Nortel Networks Confidential 102 Chapter 8 Ad hoc audio conferencing NN10403-113 Standard — Nortel Networks Confidential 103 Chapter 9 Converged desktop service Note: Most of this chapter documents SIP-based Converged desktop service, unless otherwise stated. Contents The topics in this section include: • • • • • Feature description Operating parameters Feature interactions Feature implementation Feature operation Reference list The following are the references in this section: • • • • Personal Agent User Guide Multimedia PC Client User Guide i2002 Internet Telephone User Guide i2004 Internet Telephone User Guide End User Feature Description Guide Standard — Nortel Networks Confidential 104 Chapter 9 Converged desktop service Feature description The Converged desktop service allows you to use a desktop telephone for voice calls and use a PC for the multimedia portion of communication. The desktop phone that you use if you are Converged desktop user is referred to as a Converged Phone. There are various versions of the Converged desktop service. Those versions are • SimRing Converged desktop service (type 1) in which the Communication Server 1000 (CS 1000) is set to SimRing and the MCS 5100 user is provisioned to use the Multimedia PC Client with Desktop Service supported over Primary Rate Interface (PRI) (DMS 100 switch) or H.323. The SimRing functionality was developed in a previous Multimedia Communication Server (MCS) release. SimRing is a functionality on the existing Time Division Multiplexing (TDM) system that provides simultaneous ringing at multiple endpoints in a termination attempt to a user. Note: The MCS 3.0 release does not support the SimRing Converged desktop service (type 1). • • NN10403-113 SimRing Converged desktop service (type 2) in which the CS 1000 is set to SimRing and the MCS 5100 user is provisioned as a standard user with a Multimedia PC Client that is not using Converged desktop service (regular Multimedia PC Client). This configuration is supported over PRI (DMS 100 switch) or H.323. Refer to “SimRing Converged desktop service (type 2)” on page 112 for a list of capabilities with SimRing Converged desktop service (type 2). Personal Agent Intelligent Network (PA IN service). The Personal Agent-driven Converged desktop service is used between an MCS 5100 system and systems that do not support SimRing such as the Business Communications Manager (BCM) and third-party systems. In this configuration, the inbound call is first directed to the MCS 5100, and the Personal Agent redirects the call to the user’s terminal on the existing switching system. Standard — Nortel Networks Confidential Chapter 9 Converged desktop service 105 This type of user uses the Personal Agent as the only way to access the Converged desktop service. Refer to “Personal Agent Intelligent Network (PA IN) service” on page 115 for a list of capabilities with PA IN service. • Session Initiation Protocol (SIP)-based Converged desktop service between the MCS 5100 system and the Communication Server 1000 (CS 1000). This version is an MCS 3.0 offering. The remainder of this chapter, with the exception of the section “Capabilities for other Converged desktop service types’, focuses on the SIP-based version of the Converged desktop service between the MCS 5100 system and a CS 1000. Remaining use of the terms Converged desktop service and Converged desktop user in this chapter refer to this version of the Converged desktop service, unless otherwise stated. Note: The Personal Agent is available to all types of Converged desktop users. As a Converged desktop user, you can use the regular TDM telephone in addition to a PC running the multimedia software client with the Converged desktop service. However, you cannot use a Multimedia PC Client for voice while in the converged mode. As a Converged desktop user, you can use the Multimedia Web client, i2002 Internet Telephone, or i2004 Internet Telephone for Voice over Internet Protocol (VoIP) calls. You can use the Multimedia PC Client for services such as — Address book (to initiate a call and sharing tools such as file exchange, clipboard, whiteboard, and web push) — Caller ID — Call screening and routing. Screening and routing is available to the Converged desktop user from the Personal Agent if Advance Routing is enabled from the service package. — Click to call — Decline. Use of the feature is available to a Converged desktop user if it is provisioned through Personal Agent rules. — Do not disturb. Use of the feature is available to a Converged desktop user if it is provisioned through Personal Agent rules. End User Feature Description Guide Standard — Nortel Networks Confidential 106 Chapter 9 Converged desktop service — — — — — — — — — — — — File exchange Friends online Instant Message (IM) Meet me audio conferencing Network-based call logs Outbox PA IN service Presence Video Web co-browsing Web push Whiteboard As a Converged desktop user, you do not have access to the voice features identified below through the Multimedia PC Client. The Converged desktop service preserves the capability to use the following Time Division Multiplex (TDM)-based features through a legacy (TDM-based) telephony device. The Converged desktop user does not have access to the following features through the Multimedia PC Client with Converged desktop service: — Ad-hoc Conference. The Multimedia PC Client with Converged desktop service does not support conference call initiations. However, individuals using other MCS access clients can include a Converged desktop user in a conference call. The term ad-hoc refers to spontaneous or on-the-spot conferences. — Call forward — Call subjects — Call waiting (unless provided through a telephone service) — Click to call from the Personal Agent — Decline — Hold — Ignore — Message waiting indicator (MWI) (unless provided through their telephone service). MWI is not provided to a Converged desktop user on the MCS system if voice mail is hosted off a Communication Server 1000 (CS 1000). NN10403-113 Standard — Nortel Networks Confidential Chapter 9 Converged desktop service 107 — Redirect. However, another MCS access client can redirect the Multimedia PC Client with the Converged desktop service and its Converged Phone before the call is answered. — Reject reasons — Three-way calling — Transfer. However, another MCS access client can transfer a Multimedia PC Client with the Converged desktop service and its Converged phone. Furthermore, the Converged phone can transfer a call terminating to it or originating from it. When the Converged desktop user is transferred out of a call, this user’s presence will continue to appear as active and the user’s Multimedia PC Client screen pop-up with the Converged desktop service will continue to appear. The Presence state will be updated to “Active Available.” The client session with the Converged desktop service will go away when the second calls ends. When the call is transferred to another Multimedia PC Client with the Converged desktop service, the original party will receive two screen-pops. As a Converged desktop user, you do not have access to the Assistant support and Assistant console services. You cannot be provisioned to use the Converged desktop service along with Assistant support or Assistant console service. Refer to “Capabilities for other Converged desktop service types” on page 112 for the lists of capabilities that are accessible to users of the other types of Converged desktop service: SimRing Converged desktop service (type 2) and Personal Agent Intelligent Network service. Note: When a Converged desktop user is in a non-Converged mode, the user can generally use all of these services. Refer to “Feature implementation” on page 111 for details about deactivation of the Converged desktop mode. End User Feature Description Guide Standard — Nortel Networks Confidential 108 Chapter 9 Converged desktop service The maximum number of simultaneous calls that a Multimedia PC Client with the Converged desktop service will support is ten. The number of Time Division Multiplex (TDM) lines assigned to a Converged Phone determines the number of originations and terminations that a Multimedia PC Client with the Converged desktop service can handle. If a Converged Phone is only set up for one line, then subsequent calls to the Converged Phone will be sent to voice mail or receive a busy treatment. Roll-over to voice mail of a Converged Phone is considered an “answer” at the Multimedia PC Client with the Converged desktop service because there is no indication from the Converged Phone that the call rolls over to voice mail. In the case of busy treatment from a Converged Phone, then the Multimedia PC Client with the Converged desktop service will display the busy-line status on the pop-up screen for a specified amount of time. Note: A hold button is not available on the Multimedia PC Client with the Converged desktop service. Operating parameters There are none to mention. Feature interactions When the Converged desktop service is assigned to a service package, you can start the Multimedia PC Client with the Converged desktop service in the Converged Desktop mode, which basically disables the voice. functionality of the PC Client. The Multimedia PC Client with the Converged desktop service mode enabled will not support MCS-based voice services. The first time that you start an access client, it is in the non-Converged desktop mode. In order to activate the Converged desktop mode, must enable it the access client. Refer to “Feature implementation” on page 111 for information about enabling this mode. NN10403-113 Standard — Nortel Networks Confidential Chapter 9 Converged desktop service 109 Advanced screening and routing When a Converged desktop service and the Advanced Screening service are assigned to a service package, then the Route Wizard allows you to define a route action that does not pop up a call window on the Multimedia PC Client with the Converged desktop service (through the action “Do not pop up a call window”). The Personal Agent does not allow the Converged desktop user to define route actions that handle the call with a “Request an Email” or a “Rejection Message.” Call park The Converged desktop service cannot be enabled if you have the Call park service. However, as a Converged desktop user, you can be parked by an end-user assigned to use the Call park functionality. E911 While in the Converged desktop mode, a user cannot originate an E911 call from the Multimedia PC Client with Converged desktop service because it does not have audio capabilities. If a Converged desktop user deactivates the Converged desktop mode, then the user can make an E911 call from the Multimedia PC Client with Converged desktop service. A user can also make an E911 call from the preferred audio device (Converged Phone). Instant messaging As a Converged desktop user, you can send instant messages (IMs) only to other users on the Multimedia Communication Server (MCS) system (Converged desktop and non-Converged desktop users). Meet Me Conferencing The Converged desktop service supports Meet me conferencing. See “Meet me audio conferencing” on page 151 for additional information about this functionality and the Converged desktop service. End User Feature Description Guide Standard — Nortel Networks Confidential 110 Chapter 9 Converged desktop service Music on hold The Music on hold service does not function with the Converged desktop service. Presence When running the Converged desktop service, the Multimedia PC Client supports Presence. The Presence of a Converged desktop user is visible to other users only if the user’s Multimedia PC Client with Converged desktop service is logged in. Presence status is also updated based on the use of the Preferred Audio Device (PAD). For example, the “On the Phone” status can be presented when the PAD is in use. See Chapter 18, “Presence,” on page 159 for specific information about Presence and the Converged desktop service. Screening and routing As a Converged desktop user, you can use the Personal Agent to set routing for Instant Message (IM) and calls. See the Personal Agent User Guide. See “Call screening and routing” on page 175 for additional information about routing. Voice mail A Converged desktop user can continue to use TDM-based voicemail or use the Converged Phone and Multimedia Communication Server (MCS)-based voicemail system. See Chapter 24, “Voice mail,” on page 187 for additional information about voice mail and the Converged desktop service. Feature packaging The Converged desktop service is available for all users provisioned to use the service. NN10403-113 Standard — Nortel Networks Confidential Chapter 9 Converged desktop service 111 Feature implementation Task summary list You can perform the following tasks related to the Converged desktop service: • • Through Multimedia PC Client with the Converged desktop service>Preferences, you may turn off the Converged desktop functionality. The checkbox to deactivate the Converged desktop mode only appears if a system administrator has assigned the Converged desktop capability to you. See the following figure. See Chapter 22, “Call screening and routing,” on page 175 to select routing of calls. End User Feature Description Guide Standard — Nortel Networks Confidential 112 Chapter 9 Converged desktop service Your change of a mode kills any active client sessions that have appeared; multimedia sessions are killed. However, this change does not affect active audio sessions occurring through a Converged Phone. A warning window appears when you try to change the Converged desktop mode. When you add another route in the Personal Agent other than the default route, you must add the preferred audio device. This task is necessary in order for your PAD to ring. Note: You can use the Converged desktop functionality on only one Multimedia PC Client with the Converged desktop service at a time. Feature operation Refer to the Multimedia PC Client User Guide for procedures. Capabilities for other Converged desktop service types SimRing Converged desktop service (type 2) Users of SimRing Converged desktop service (type 2) can access the following features and perform the following tasks through the Multimedia PC Client: • • • • • • NN10403-113 Address book (to initiate a call and sharing tools such as file exchange, clipboard, whiteboard, and web push). answer and origination of calls Caller ID Call logs Call screening and routing. When SimRing Converged desktop service (type 2) and Advanced Screening service are assigned to a service package, then the Route Wizard allows you to define a route action that does not display a call window on the Multimedia PC Client with Converged desktop service (through the action “Do not pop up a call window.”) Click to call Standard — Nortel Networks Confidential Chapter 9 Converged desktop service • • • • • • • • • • • 113 Clipboard Do not disturb File exchange Friends online Instant Message (IM) Presence (on Multimedia PC Client, not i2002 Internet Telephone or i2004 Internet Telephone) Video Voice mail Web co-browsing Web push Whiteboard End User Feature Description Guide Standard — Nortel Networks Confidential 114 Chapter 9 Converged desktop service The SimRing Converged desktop service (type 2) user does not have access to the following features through the Multimedia PC Client: • • • • • • • • • • • • • • • • • Ad-hoc audio conference. With the SimRing Converged desktop service, the Multimedia PC Client does not support conference call initiations. However, individuals using other MCS access clients can include a Converged desktop user in a conference call. The term ad-hoc refers to spontaneous or on-the-spot conferences. Call forward Call subjects Call waiting (unless provided through the telephone service) Click to call from the Personal Agent Decline Do not disturb (unless provided through the telephone service) Hold Ignore Meet-me audio conferencing Message waiting indicator (MWI) (unless provided through the telephone service). MWI is not provided to a Converged desktop user on the MCS system if voice mail is hosted off a CS 1000). Network-based call logs Outbox Redirect. However, another MCS access client can redirect the Multimedia PC Client with the Converged desktop service and Converged Phone before a call is answered. Reject reasons Three-way calling Transfer. However, another MCS access client can transfer a Multimedia PC Client with the Converged desktop service and its Converged phone. Furthermore, the Converged phone can transfer a call terminating to it or originating from it. When the Converged desktop user is transferred out of a call, this user’s presence will continue to appear as active and the user’s Multimedia PC Client screen pop-up with the Converged desktop service will continue to appear. The Presence state will be updated to “Active Available.” The client NN10403-113 Standard — Nortel Networks Confidential Chapter 9 Converged desktop service 115 session with the Converged desktop service will go away when the second calls ends. When the call is transferred to another Multimedia PC Client with the Converged desktop service, the original party will receive two screen-pops. A SimRing Converged desktop service (type 2) user does not have access to the Assistant support and Assistant console services. A user cannot be provisioned to use the Converged desktop service along with the Assistant support or Assistant console service. Personal Agent Intelligent Network (PA IN) service A user of the Personal Agent-driven Converged desktop service can access the following features and perform the following tasks through the Multimedia PC Client: • • • • • • • • • • • • • • • Address book (to initiate a call and sharing tools such as file exchange, clipboard, whiteboard, and web push) answer and origination of calls Caller ID Call logs Call screening and routing. When SimRing Converged desktop service (type 2) and Advanced Screening service are assigned to a service package, then the Route Wizard allows you to define a route action that does not display a call window on the Multimedia PC Client with Converged desktop service (through the action “Do not pop up a call window.”) Click to call Clipboard Do not disturb File exchange Friends online Instant Message (IM) Network-based call logs Presence (on Multimedia PC Client or i2004 Internet Telephone, not the i2002 Internet Telephone or third-party telephone) Outbox Video End User Feature Description Guide Standard — Nortel Networks Confidential 116 Chapter 9 Converged desktop service • • • • Voice mail Web co-browsing Web push Whiteboard The PA IN user does not have access to a number of features through the Multimedia PC Client: • • • • • • • • • • • • • • NN10403-113 Ad-hoc Conference. A PA IN service user cannot initiate conference calls. However, individuals using other MCS access clients can include a Converged desktop user in a conference call. The term ad-hoc refers to spontaneous or on-the-spot conferences. Call forward Call subjects Call waiting (unless provided through the telephone service) Click to call from the Personal Agent. Correct provisioning is important to the use of the Click-to-call feature through Network-based call logs. Decline Do not disturb (unless provided through their telephone service) Hold Ignore Message waiting indicator (MWI) (unless provided through their telephone service). MWI is not provided to a Converged desktop user on the MCS system if voice mail is hosted off a Communication Server (CS 1000). Redirect. However, another MCS access client can redirect the Multimedia PC Client with the Converged desktop service and Converged Phone before a call is answered. Reject reasons Three-way calling Transfer. However, another MCS access client can transfer a Multimedia PC Client with the Converged desktop service and its Converged phone. Furthermore, the Converged phone can transfer a call terminating to it or originating from it. Standard — Nortel Networks Confidential Chapter 9 Converged desktop service 117 When the Converged desktop user is transferred out of a call, this user’s presence will continue to appear as active and the user’s Multimedia PC Client screen pop-up with the Converged desktop service will continue to appear. The Presence state will be updated to “Active Available.” The client session with the Converged desktop service will go away when the second calls ends. When the call is transferred to another Multimedia PC Client with the Converged desktop service, the original party will receive two screen-pops. A PA IN service user does not have access to the Assistant support and Assistant console services. You cannot be provisioned to use this service along with the Assistant support or Assistant console service. End User Feature Description Guide Standard — Nortel Networks Confidential 118 Chapter 9 Converged desktop service NN10403-113 Standard — Nortel Networks Confidential 119 Chapter 10 Device restrictions Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • i2002 Internet Telephone User Guide i2004 Internet Telephone User Guide End User Feature Description Guide Standard — Nortel Networks Confidential 120 Chapter 10 Device restrictions Feature description Device restrictions provide a means to “turn off” i2002 Internet Telephone and i2004 Internet Telephone functions. In certain situations, it is desirable to restrict full use of the telephone’s features. For example, the i2002 Internet Telephone and i2004 Internet Telephone can provide Hotline access to a specific address. In this case, users would not require access to the address book, inbox, and stock query to name just a few features. Open office areas might require that device restrictions are applied in order to disable the use of the hands-free feature. The i2002 Internet Telephone and i2004 Internet Telephone features and services fall into two categories: those associated with a userid and those associated with the device itself. Restricted access can be applied to an individual userid by a system administrator. A system administrator can also restrict i2002 Internet Telephone and i2004 Internet Telephone device functionality through provisioning. When functionality is restricted, the associated buttons and softkeys will either not be accessible or will not respond. Operating parameters There are none to mention. Device Access Restrictions The Device Access Restrictions service package parameter, which a system administrator updates, can be applied to individual userids with the following levels: • • NN10403-113 Full access - (default) applies no device restrictions on the user Hands free disabled - disables hands-free access including the line button, hands-free button, and headset button Standard — Nortel Networks Confidential Chapter 10 Device restrictions • 121 Restricted access - disables the following: — handsfree (speaker), headset, line button — inbox, inbox lists toggle, outbox, address book — Services and View menus — Quick Services (presence, send IM) — DND (softkey) — voicemail (softkey) — subject (softkey) — answer (softkey, while handset is in the cradle) — decline (softkey) — ignore (softkey) — redirect (softkey) — transfer (softkey) — audio (softkey) — new call (softkey) — QoS (softkey) — detail - call (softkey See your system administrator for access to this service. Note: For an explanation of i2002 Internet Telephone and i2004 Internet Telephone features refer to the specific user guide. Device restriction There are none to mention. Feature interactions Device restrictions are supported on i2002 Internet Telephone and i2004 Internet Telephone only. The Hotline feature is a key user of Device restrictions. For more information about this feature refer to Chapter 12, “Hotline,” on page 131. End User Feature Description Guide Standard — Nortel Networks Confidential 122 Chapter 10 Device restrictions Feature packaging Available in all packages. Feature implementation Task summary list There are none to mention. Feature operation There are no end-user procedures to use Device Restrictions. NN10403-113 Standard — Nortel Networks Confidential 123 Chapter 11 E911 Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following is the reference in this section: • Provisioning Enhanced 911 Services End User Feature Description Guide Standard — Nortel Networks Confidential 124 Chapter 11 E911 Feature description Note: Only North America E911 is currently supported. The Enhanced 911 (E911) service, also referred to as Enhanced emergency service, offers E911 capabilities to users of the Multimedia Communication Server (MCS) access clients through integration with existing E911 subsystems. The E911 service routes the call to a local Public Safety Access Point (PSAP), an answering location or operator for 911 calls, based on the calling phone’s Emergency Response Location (ERL). An ERL is a location used for emergency purposes. An ERL can represent • • • • a physical address a building floor (for multi-story buildings) a floor partition (for floors greater than 40,000 square feet) a room number (optional) The ERL contains the following information: • • one or more Automatic Number Identifications (ANIs) (for example, a call back number) information related to the On Site Notification (OSN). OSN must be provided if personnel are present; this requirement differs from state to state. OSN functionality indicates to a security guard, administrator, or other “front-door” personnel that someone within the building has made an emergency call. This requirement allows this person to direct police, ambulance, or other emergency personnel to the proper location for faster response. The “front-door location” where the OSN instant message is received must be monitored 24 hours per day, seven days per week in order for OSN to be effective in speeding emergency response time. • • NN10403-113 a Master Street Address Guide (MSAG) address a description of the ERL Standard — Nortel Networks Confidential Chapter 11 E911 125 Refer to Provisioning Enhanced 911 Services for ways to refine a certain location to be an ERL. Note: Legacy MCS access clients and third-party devices connected to the MCS system can also dial emergency numbers. Emergency calls from these devices are processed using the location assigned to the user through a system administrator’s provisioning. Refer to Provisioning Enhanced 911 Services for additional information related to legacy MCS access clients and non-MCS access clients used to make E911 calls. The caller’s location information is obtained by using the calling party’s address for the basis of a query of the automatic location identification (ALI) database. Refer to Provisioning Enhanced 911 Services for details to best determine the location of an entity. Thus, availability of these resources determines the successful termination of an E911 call. Operator callbacks to the emergency caller do not receive preferential treatment when the system is overloaded. These calls are handled in the same manner as normal incoming calls and may not successfully reach the emergency caller. Operating parameters When you log into an access client (Multimedia PC Client, Multimedia Web Client, i2002 Internet Telephone or i2004 Internet Telephone), you receive a prompt to select a location. As an example, see the prompt for the Multimedia PC Client in the figure below. You can only select leaf locations off of the tree-like hierarchy, which allows navigation to a leaf location. You need to select the most appropriate location based on the current physical location of the client, which is used to process an E911 call. End User Feature Description Guide Standard — Nortel Networks Confidential 126 Chapter 11 E911 With the Multimedia Client Set, the location ID stored on the Multimedia PC Client is used to determine the caller’s location. If the i2002 Internet Telephone or i2004 Internet Telephone is not operating in a Multimedia Client Set, then you can change the ERL at any time after logging in by using the Configuration>Location menu. NN10403-113 Standard — Nortel Networks Confidential Chapter 11 E911 127 If the i2002 Internet Telephone or i2004 Internet Telephone is operating as part of a Multimedia Client Set, then ERL changes are only possible through the Multimedia PC Client. A bulletin system of the i2002 Internet Telephone and i2004 Internet Telephone periodically displays the location that you select unless the phone is part of a Multimedia PC Client. You can also change a location through selection of the following menu options: Tools>Preferences>User tab in the Multimedia PC Client and Multimedia Web Client. Caution: If you fail to select a location or select an incorrect location, routing of the call to an incorrect PSAP might occur. End User Feature Description Guide Standard — Nortel Networks Confidential 128 Chapter 11 E911 NN10403-113 Standard — Nortel Networks Confidential Chapter 11 E911 129 Feature interactions Bulletin The bulletin system of the i2002 Internet Telephone and i2004 Internet Telephone periodically displays the currently selected location. However, if these phones are configured to function as part of a Multimedia Client Set, then they do not display the location. In the Multimedia Client Set, the Multimedia PC Client displays the currently selected location. Converged desktop service While in the Converged desktop mode, you cannot make an E911 call. If you deactivate the Converged desktop mode, can make an E911 call. Location The location service allows you to select locations. These locations can be used to locate you in an emergency call. Feature packaging This feature is available to MCS users. Feature implementation Task summary list There are none to mention. End User Feature Description Guide Standard — Nortel Networks Confidential 130 Chapter 11 E911 Feature operation A scenario in which the E911 service is used includes the following: 1 The user dials 911. 2 The Multimedia Communication Server (MCS) system determines the ERL from the location that the calling party provides when the party first logs into an MCS access client. 3 The call is routed to the local PSAP over the gateway route specified in the ERL. 4 On-site notification (OSN) is provided using the target instant messaging account configured in the ERL. 5 When the call arrives at the local PSAP, the local PSAP queries the automatic location identification (ALI) database for the geographic location of the caller. 6 If the call unexpectedly terminates, the local operator re-establishes the call by using the Automatic Number Identification (ANI). Note: Call redirection (call forwarding) to an emergency number is not supported. NN10403-113 Standard — Nortel Networks Confidential 131 Chapter 12 Hotline Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • i2004 Internet Telephone User Guide i2002 Internet Telephone User Guide Feature description This feature provides the ability to designate an i2002 Internet Telephone or i2004 Internet Telephone as a hotline that calls a specific address when taken off-hook. Hotline is associated with a user id rather than a particular device. A system administrator enables the hotline service parameter for a user id. Any i2002 Internet Telephone and i2004 Internet Telephone that has this user id logged in becomes a “hotline” device. End User Feature Description Guide Standard — Nortel Networks Confidential 132 Chapter 12 Hotline For example, an airline may wish to have an i2002 Internet Telephone or i2004 Internet Telephone that can be plugged in at any gate to provide customer service for debarking passengers. By simply lifting the receiver a passenger could speak to a customer service representative for information about their next flight. Operating parameters When a system administrator provisions the Hotline feature in a service package, any userid associated with that service package is given the Hotline capability. Feature interactions There are none to mention here. Feature packaging Available in all packages. Feature implementation Task summary list There are none to mention here. Feature operation There are no special procedures required to use the Hotline feature. You simply pick up the receiver, and the i2002 Internet Telephone or i2004 Internet Telephone automatically dials the destination address. If there is more than one user logged into the telephone then a hotline user will go off-hook and then press a line button NN10403-113 Standard — Nortel Networks Confidential Chapter 12 Hotline 133 to dial the destination. Physical labels on the telephone can indicate use or instructions may be presented through the idle display text (only available for the i2004 Internet Telephone). To program the idle display text, refer to the i2004 Internet Telephone User Guide. End User Feature Description Guide Standard — Nortel Networks Confidential 134 Chapter 12 Hotline NN10403-113 Standard — Nortel Networks Confidential 135 Chapter 13 IM broadcast Contents The topics in this section include: • • • • • Feature description Feature interactions Feature packaging Feature provisioning Feature operation Reference list The following are the references in this section: • • Multimedia PC Client User Guide Multimedia Web Client User Guide Feature description The Instant Messaging (IM) broadcast feature allows you to simultaneously send a message to multiple users. You can select multiple recipients and then launch an “IM Broadcast” window. You can repeatedly send messages to all recipients. The window will remain open until you manually end the conversation by either clicking on the Stop button or the X window button. End User Feature Description Guide Standard — Nortel Networks Confidential 136 Chapter 13 IM broadcast Any reply to the broadcast message launches a new “IM Conversation” window from the individual replying to the broadcast message. Note: The IM Broadcast window can send messages, but it cannot receive messages. Operating parameters There are none to mention. Feature interactions There are no feature interactions to note. Feature packaging Users of the Multiple PC Client and Multiple Web Client can use this feature. Feature provisioning There are no tasks to mention here. NN10403-113 Standard — Nortel Networks Confidential Chapter 13 IM broadcast 137 Feature operation You can launch the IM broadcast feature through one of the following buttons: • • • the Tools option on the menu bar the Instant Message button in the console bar of the Multimedia PC Client or Multimedia Web Client the Instant Message button in the right-hand area of the Multimedia PC Client or Multimedia Web Client End User Feature Description Guide Standard — Nortel Networks Confidential 138 Chapter 13 IM broadcast The IM broadcast feature uses “Start IM” Graphical User Interface (GUI) and the Conversation GUI framework used for IM Chat. After you as the initiator of the conversation adds multiple users to a list of participants in the “Instant Message” window, you can launch an “IM Broadcast” window by clicking the “Start IM Broadcast Session” button. Selection of multiple participants enables the “Start IM Broadcast Session” button; otherwise, this button is disabled. You can add participants through the • • • Friends list Recent list Directory You can also use the Input box. You can also initiate the feature from the Friends Online GUI by right-clicking on the “Send Broadcast Instant Message” for groups. NN10403-113 Standard — Nortel Networks Confidential Chapter 13 IM broadcast 139 When you click on the Start IM Broadcast Session button, the “IM Broadcast” window pops up. The IM Broadcast window remains open after you send a message. After completion of the text, you click on the Send button to send the message to the list of selected users. You will receive error messages if there are unrecognized users or if one of selected users is off-line. End User Feature Description Guide Standard — Nortel Networks Confidential 140 Chapter 13 IM broadcast NN10403-113 Standard — Nortel Networks Confidential 141 Chapter 14 IM chat Contents The topics in this section include: • • • • • Feature description Feature interactions Feature packaging Feature provisioning Feature operation Reference list The following are the references in this section: • • • Personal Agent User Guide Multimedia PC Client User Guide Multimedia Web Client User Guide End User Feature Description Guide Standard — Nortel Networks Confidential 142 Chapter 14 IM chat Feature description The IM chat activity allows you to perform the following tasks related to Instant messaging (IM): • • • • send IMs to multiple users in one chatroom in which all participants can send messages to others invite other people to join the chatroom browse on-line chatrooms select a specific chatroom to join When users join multiple chatrooms at the same time there is a separate window for each chatroom. There are three types of chatrooms: • • • public chatroom. People can join this type of chatroom without a password. public chatroom with a password. Public chatrooms that have assigned passwords are visible in a room list. private chatroom. This type of chatroom is not visible in the chatroom list. Only an invited user can join this type of chatroom. There are system-predefined chatrooms and user-created chatrooms. The IM chatroom function supports the following activities: • • • • • • • • You can activate chatroom function. You can browse list of existing chatrooms. You can select existing chatroom to join. You can create chatroom and invites others to join it. You can chat in a room. You can answer an invitation and join the chatroom. You can leave the chatroom. You can initiate an IM chatroom from existing point-to-point IM session A user, other than the one who initiates the chatroom, can invite others to join it. Refer to the Multimedia PC Client User Guide or Multimedia Web Client User Guide for additional details and instructions on use of the IM chat functionality. NN10403-113 Standard — Nortel Networks Confidential Chapter 14 IM chat 143 Operating parameters There are none to mention. Feature interactions The feature interacts with the Converged desktop service. Feature packaging Users of the Multiple PC Client and Multiple Web Client can use the IM chatroom feature. End User Feature Description Guide Standard — Nortel Networks Confidential 144 Chapter 14 IM chat Feature provisioning Task summary list You can create a chatroom that automatically disappears from the chatroom list when the last participant in a chatroom leaves. Feature operation You can initiate an IM chatroom through one of the following: • • • NN10403-113 Click on the “Chat” button on the main window. Click on the “Chat” menu item from the Tools drop-down list. Selection of the function from the list to enable it. Standard — Nortel Networks Confidential Chapter 14 IM chat 145 When you select the IM chat function, the Select Chat Room function will pop up. You can perform the following tasks from this window: • • • • Click on the Refresh button to retrieve the latest chat room information to display the latest Room List panel. Click on the Create chat room button to generate a new chat room window. Select a specific chat room or enter a room name in the Join text field and then click on the Join chat room button for placement in the chat room. End the conversation by clicking on the Hang Up button or the X button in the upper right-hand corner of the window. Refer to the Multimedia PC Client User Guide or Multimedia Web Client User Guide for additional details and instructions on the use of the IM chat room functionality. End User Feature Description Guide Standard — Nortel Networks Confidential 146 Chapter 14 IM chat NN10403-113 Standard — Nortel Networks Confidential 147 Chapter 15 Music on hold Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list There are no references in this section. Feature description With this feature, a system administrator can provision the Multimedia Communication Server (MCS) system to play music while a caller is hold. The Music on hold feature lets a caller know that the call is still connected. It is possible to implement the Music on hold service for the following types of hold: end-user, transfer, and Call park. This service continuously plays for the user on hold; the service does not restart the tune each time a user is put on hold. End User Feature Description Guide Standard — Nortel Networks Confidential 148 Chapter 15 Music on hold If you are provisioned to use Music on hold and put those in a conference call on hold, then everyone in the conference call will hear the music. If a second user with Music on hold activated also puts those in the conference call on hold, then music from you and second user will be heard. This scenario is true for conference calls established outside of the MCS system. Note: The Music on hold service is prevented on Ad-hoc and Meet-Me conferences. Operating parameters There are none to mention. Feature interactions Converged Desktop service Music on hold does not function with access clients using the Converged desktop service. Note: If a parked call is put on hold and the user putting the call on hold has the Music on Hold defined, the user retrieving the call hears the music of the holding party. Feature packaging The Music on hold feature is available to you through your service package, which a system administrator sets up. If you are not provisioned to have the Music on hold service, then callers who call you will not hear any music or tones. NN10403-113 Standard — Nortel Networks Confidential Chapter 15 Music on hold 149 Feature implementation Task summary list There are none to mention. Feature operation If you are provisioned for use of the Music on Hold service and put a caller on hold, then the caller will hear the music or tones assigned to you. You cannot activate or de-activate this service. However, you can use the Personal Agent to see if the service is provisioned for you. See the following figure. End User Feature Description Guide Standard — Nortel Networks Confidential 150 Chapter 15 Music on hold NN10403-113 Standard — Nortel Networks Confidential 151 Chapter 16 Meet me audio conferencing Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • Personal Agent User Guide Meet Me Conferencing Quick Guide End User Feature Description Guide Standard — Nortel Networks Confidential 152 Chapter 16 Meet me audio conferencing Feature description The Meet me audio conferencing service provides reservation-less audio conferencing based upon the Media Application Server platform. Meet me audio conferencing service users have their own private conferencing resource available for meetings at any time. Use of this personal conference resource is controlled by the conference owner, the chairperson, who has been provisioned with the service by an administrator. The chairperson provides the meeting details to the desired participants whenever a conference meeting is needed. Participants are given the Meet me audio conferencing service dial-in number, an access code that uniquely identifies the particular conference, and the date and time. Participants who dial in early are put on hold and connected to an audio stream of music, advertisements, and/or information as configured by the administrator. The conference is activated only by arrival of the chairperson. The administrator can configure whether or not the conference may continue after the chairperson leaves. Users can change the chairperson PIN through the Personal Agent, as well as certain conference preferences that can be customized. Multimedia Web Client and Multimedia PC Client users receive an IM when • • • a participant joins the conference a participant drops out of the conference a participant tries and fails to join the conference Refer to Chapter 8, “Ad hoc audio conferencing,” on page 99 for an explanation of another type of conferencing available on the system. The Converged desktop service supports the Meet me conferencing service. A Converged desktop user can call the Meet me conferencing service by using the Click to Call function on the Multimedia PC Client with the Converged desktop service or from the Converged phone. Converged desktop users can use video as a conference attendee or conference administrator; video must be added after the Meeting me conferencing service answers the call because the Multimedia PC Client with the Converged desktop service supports Video on Demand. NN10403-113 Standard — Nortel Networks Confidential Chapter 16 Meet me audio conferencing 153 Operating parameters You can change your chairperson password and select whether or not the conference automatically ends when you disconnect through the Personal Agent>Preferences>Conference page. Feature interactions Video is restricted for conference calls, except for Converged desktop users. The Meet me audio conferencing service should not be assigned to service packages that have the Hotline service. Feature packaging Meet me audio conferencing is available for all clients with access to a network conference server. End User Feature Description Guide Standard — Nortel Networks Confidential 154 Chapter 16 Meet me audio conferencing Feature implementation Task summary list There are none to mention. Feature operation The Meet me audio conferencing feature functions the same for all clients. The chairperson provides a dial-in number and password to the participants. The conference begins when the chairperson dials in and activates the conference with a PIN. Detailed procedures are provided in the client user guides. Personal Agent>Preferences>Services>Meet Me allows you to change the chairperson PIN and select whether or not the conference will end when you disconnect from the call. Refer to the Meet Me Conferencing Quick Guide for additional details about the Meet me audio conferencing service. NN10403-113 Standard — Nortel Networks Confidential 155 Chapter 17 Network-based call logs Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • Personal Agent User guide Feature description The Personal Agent user has access to inbound and outbound calls. With network-based call logs, you can view calls and make calls from the Personal Agent. The Personal Agent will display network call logs if a system administrator provisions you to use the Network-based call log service. End User Feature Description Guide Standard — Nortel Networks Confidential 156 Chapter 17 Network-based call logs Note: Network-based call logs appear on the Personal Agent. Network-based call logs will be able to capture the log for calls missed whether the caller leaves a message or not. The icon represents a missed (not answered) call, and the icon represents an answered call. All Converged desktop calls and outbox calls are considered to be answered. It might take up to one minute for a call to appear on the Personal Agent. There is a selection box beside each network-based call log that provides a checkbox to select one or more of them. Selection of these call logs allows you to add the respective call participant to your Personal Address Book through the Add to Directory icon or delete a respective call participant through the Delete entry icon. When you add a call participant to the Personal Address Book, the user name portion of the SIP address is used to populate the nickname field of the contact. NN10403-113 Standard — Nortel Networks Confidential Chapter 17 Network-based call logs 157 You can list the call logs in ascending or descending order by clicking on any of the following field names as the specified sort criterion: Type, From/To, Time, Duration, Addresses. The default display for this list is sorted by the “Time” with the most recent at the top. Note: Calls that originate from a Converged desktop are logged as outgoing with a duration of 0. Calls that terminate to a Converged desktop are logged as answered with a duration of 0. You can initiate a call by clicking on the Call hyperlink. This action will generate the “Click to Call” pop-up page from which you can make the call. Operating parameters There are none to mention. End User Feature Description Guide Standard — Nortel Networks Confidential 158 Chapter 17 Network-based call logs Feature interactions There are none to mention in this section. Feature packaging It is available to assigned Personal Agent users. Feature implementation Task summary list There are none to mention here. Feature operation A subscriber of the Network-based call logs service, you can access it by clicking on the Call Logs button in the Personal Agent. You can review the service package setting for this service through Personal Agent>Services>Service Package. Note: When the service is not assigned to you, then the Call Logs button does not appear in the Personal Agent. NN10403-113 Standard — Nortel Networks Confidential 159 Chapter 18 Presence Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • • • Multimedia PC Client User Guide Multimedia Web Client User Guide i2002 Internet Telephone User Guide i2004 Internet Telephone User Guide End User Feature Description Guide Standard — Nortel Networks Confidential 160 Chapter 18 Presence Feature description The Presence feature allows you to monitor the online status of designated users as well as alert others to your status on the SIP network. You can select from a list of Presence status labels to let other network users know your status. You can subscribe to another user’s Presence (by adding them to your list of Friends) to see if the other user is available on the SIP network. When your Presence state changes, a notification message is sent to all users who have subscribed to your Presence. The Personal Agent allows you to view a list of other users that are watching your Presence. Refer to the Personal Agent User Guide for additional details. Users of the regular Multimedia PC Client, Multimedia PC Client with the Converged desktop service, Multimedia Web Client, i2002 Internet telephone and i2004 Internet Telephone can customize their Presence status labels. The Presence feature works for the Multimedia PC Client with Converged desktop service only if the user is logged in. The Presence status of this type of access client can be inaccurate in the following circumstances until the user logs back into Multimedia PC Client with Converged desktop service: • • • if the user logs out of the Multimedia PC client with the Converged desktop service if the user changes the mode of the access client to normal (non-Converged mode) if the user disconnects from the network Auto-presence is an optional feature that automatically updates your Presence status to show when you are on a call or if you are away (indicated by an idle PC). Auto-presence is available to users of the regular Multimedia PC Client, Multimedia PC Client with the Converged desktop service, Multimedia Web Client, and i2002 Internet telephone and i2004 Internet Telephone. Systems engineers typically enable this feature. NN10403-113 Standard — Nortel Networks Confidential Chapter 18 Presence 161 Auto-presence is available to Converged desktop users when they are logged in. With this capability, the off-hook and on-hook status of a user’s Converged Phone determines the user’s Presence state that appears on the desktops of others who have subscribed to the user. A login into a Multimedia PC Client with the Converged desktop service and manual change of a user’s Presence state can override the Auto presence service. When your preferred audio device (PAD) is set to “PC” (non-Converged mode), the Multimedia PC Client with the Converged desktop service behaves like a regular Multimedia PC Client; Presence states are updated in the same manner. User subscription banning In addition to the system administrator, you may designate others who you wish to block from making subscriptions to your Presence information. Users are banned when they are added to the Banned watchers in the Personal Agent, and banning applies only to subscriptions made to that user. You can use the “Ban Watchers” button to ban watchers by placing a check mark in the check box beside a watcher’s name. For more information, refer to the Personal Agent User Guide. End User Feature Description Guide Standard — Nortel Networks Confidential 162 Chapter 18 Presence Operating parameters There are none to mention here. Feature interactions You must designate address book entries as Friends in order to view the online Presence of other users. Through Preferences>Services>Presence, you can add entries to a watch list in order to prevent those people from seeing your online Presence. For more information, refer to “Address book” on page 67 and “Friends online” on page 39. Device Access Restrictions When the Presence service and the Device Access Restrictions service are assigned to a Service Package, and the Restriction Access parameter is set to Restricted Access, you cannot access Presence information on the i2002 Internet Telephone or i2004 Internet Telephone. Advanced Address book When the Presence service and the Advanced Address book service are assigned to a service package, and the Addressbook service parameter Maximum Number of Addressbook Entries Allowed is less than the Presence service parameter Maximum size of client friend list, then the number of friends that a subscriber may have is limited to the Addressbook service parameter Maximum Number of Addressbook Entries Allowed. When the Presence service and is assigned to a service package, but the Address book service is not assigned to the service package, then the number of friends that a subscriber may have is limited to ten or the Presence service parameter Maximum size of client friend list, whichever is less. NN10403-113 Standard — Nortel Networks Confidential Chapter 18 Presence 163 Feature packaging Presence is available for all clients. Feature implementation There are none to mention here. Feature operation Through the Personal Agent, you can designate address book entries as Friends in order to view their Presence on any of the clients (Multimedia PC Client, Multimedia Web Client, i2002 Internet Telephone and i2004 Internet Telephone). The Personal Agent also gives you access to search the global directory of users where you can click on the Details button to view the Presence status of an entry. Through Preferences>Services, you can enter your own personalized Presence message (for use on the i2002 Internet Telephone and i2004 Internet Telephone only) as well as define parameters for auto-presence. For more information, see the Personal Agent User Guide. You can define up to four customized Presence labels through the View>Presence menu option. Refer to the appropriate Internet Telephone user guide. End User Feature Description Guide Standard — Nortel Networks Confidential 164 Chapter 18 Presence NN10403-113 Standard — Nortel Networks Confidential 165 Chapter 19 Net6 support Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • i2004 Internet Telephone User Guide Net6-provided documentation End User Feature Description Guide Standard — Nortel Networks Confidential 166 Chapter 19 Net6 support Feature description The Net6 support service allows the i2004 Internet Telephone to display Web content on its phone display through a connection to a Net6 server (Net6 Transformation Gateway). The Net6 capability is enabled and disabled in a service package. The Net6 queries the IT type of a phone, and if it finds that the phone is something other than the i2004 Internet Telephone, the Net6 server ends the connection. In addition to maintaining a normal connection to the IP Client Manager (IPCM), an i2004 Internet Telephone can simultaneously maintain a Net6 server connection. While the Net6 session is active, the IPCM always has priority. Thus, if the i2004 Internet Telephone is in a Net6 session, it will still ring; you can still answer the call. The display will automatically revert from the Net6 Web display to the IPCM when you pick up the receiver. Note: If multiple users are logged into a particular i2004 Internet Telephone, the service package of the default user (the user next to the first line key) is used. Thus, if the default user does not have Net6 support enabled, then the phone will not connect to the Net6 server when the expand key is pressed. Net6 support allows the i2004 Internet Telephone user to perform a corporate directory search. The Net6 server will apply rules to search results and inform the i2004 Internet Telephone that a dialstring is available. This capability allows you to make a phone call by using the number found in the search results. Operating parameters There are none to mention. Feature interactions There are none to mention here. NN10403-113 Standard — Nortel Networks Confidential Chapter 19 Net6 support 167 Feature packaging Users of the i2004 Internet Telephone can use the Net6 support feature. This feature is not available to users of the i2002 Internet Telephone. Feature implementation Task summary list There are none to mention. Feature operation In addition to maintaining an ICPM connection, you can also hold connection to the Net6 server. You can toggle between the IPCM display and the Net6 display by pressing the dedicated expand key . If the Net6 support feature is not enabled on the i2004 Internet Telephone, then the blue expand key serves as a way to select an alternate Internet Protocol (IP) server. Refer to the i2004 Internet Telephone User Guide for additional information on operation of the i2004 Internet Telephone. When you perform a corporate directory search through the Net6 support functionality, you are able to make a phone call directly from the search results. When a dial string is sent to the i2004 Internet Telephone, a call softkey is presented to you. When you press the key, the i2004 Internet Telephone returns to the IPCM session and the dial string is used to initiate the call. Note: This capability will only work if the default input mode of the i2004 Internet Telephone is numeric. If default input mode is alphabetical, then the dialstring will present characters unable to complete the call correctly. End User Feature Description Guide Standard — Nortel Networks Confidential 168 Chapter 19 Net6 support Note: The hands-free capability must be enabled in order for dialstring processing to work. Thus, if the service package of the default user disables this hands-free capability and the user hits the call button, the phone will switch back to the IPCM session but the call will not be placed. NN10403-113 Standard — Nortel Networks Confidential 169 Chapter 20 Roaming Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • i2002 Internet Telephone User Guide i2004 Internet Telephone User Guide End User Feature Description Guide Standard — Nortel Networks Confidential 170 Chapter 20 Roaming Feature description The Internet Protocol (IP) Client Manager (IPCM) enables you to log into any domain provisioned in the Multimedia Communication Server (MCS) system. This capability requires that an IPCM be able to support any i2002 Internet Telephone or i2004 Internet Telephone provisioned in the system (Some restrictions might apply). This feature allows an IPCM to service users, i2002 Internet Telephones and i2004 Internet Telephones that belong to sub-domains assigned to the IPCM. Display of a “User not found” message that appears after an attempt to log into a particular IPCM cluster indicates that the IPCM cluster is not assigned to service your domain. Furthermore, if an i2002 Internet Telephone or i2004 Internet Telephone attempts to connect to the IPCM to which the phone is unassigned, then the ICPM issues a soft reset to the Internet Telephone. The soft reset to the Internet Telephone causes it to switch to its alternate server. If time permits, a softkey appears to inform the you that the domain of your Internet Telephone cannot be serviced; then a softkey appears to give you the opportunity to switch servers. For a single user, the empty line keys are available on the i2002 Internet Telephone and i2004 Internet Telephone. There are programmable feature keys that allow you to assign a feature to an available line key. You can use the Personal Agent to see which i2002 Internet Telephone or i2004 Internet Telephone into which you are logged. Operating parameters There are none to mention here. Feature interactions This feature interacts with the Call forward feature. If you program multiple call forward keys, pressing each key overrides the previous forwarded destination. Pressing the same key twice deactivates call forwarding. NN10403-113 Standard — Nortel Networks Confidential Chapter 20 Roaming 171 Feature packaging The roaming capabilities are available to i2002 Internet Telephone and i2004 Internet Telephone. Feature implementation Task summary list End-user The following list outlines tasks that you need to perform to gain access to this feature: • • If you attempt to log into an i2002 Internet Telephone or i2004 Internet Telephone and you are not already present in a local cache of an IPCM, the IPCM requests user information from the database. If the IPCM is servicing your sub-domain, then the log-in process continues You can assign various IPCM and PC Client services to line keys on the i2002 Internet Telephone or i2004 Internet Telephone. Refer to the i2002 Internet Telephone User Guide or i2004 Internet Telephone User Guide for details about the following programmable line key services: — Speed Dial — Send IM — Call Forward — Presence — Stock Query — Do Not Disturb (DND) Note: Due to the difference in number of keys in i2002 Internet Telephone and i2004 Internet Telephone, some programmed keys will possibly be unavailable when you log into an i2002 Internet Telephone. End User Feature Description Guide Standard — Nortel Networks Confidential 172 Chapter 20 Roaming Feature operation The feature gives users of the i2002 Internet Telephone and i2004 Internet Telephone access to more than one domain. NN10403-113 Standard — Nortel Networks Confidential 173 Chapter 21 Stock Query Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • • i2002 Internet Telephone User Guide i2004 Internet Telephone User Guide IP Client Manager Basics Feature description The stock query feature allows you to obtain stock quotes directly on the display of your i2002 Internet Telephone and i2004 Internet Telephone. Stock quotes appear periodically as a bulletin on the display. End User Feature Description Guide Standard — Nortel Networks Confidential 174 Chapter 21 Stock Query Operating parameters There are none to mention here. Feature interactions There are no special feature interactions for this feature. Feature packaging This feature is only available on the i2002 Internet Telephone and i2004 Internet Telephone. Feature implementation Task summary list There are none to mention here. Feature operation Stock query is a Services menu option for you to add and delete stock symbols. Refer to the specific Internet Telephone user guide for detailed procedures. NN10403-113 Standard — Nortel Networks Confidential 175 Chapter 22 Call screening and routing Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • • Personal Agent User Guide Multimedia PC Client User Guide Multimedia Web Client User Guide Feature description The Personal Agent solves the problem of having different contact numbers for different communication devices (office phone, home phone, mobile). Basic call screening allows you to choose a default route for all incoming calls and to block any anonymous callers. End User Feature Description Guide Standard — Nortel Networks Confidential 176 Chapter 22 Call screening and routing By default, the client in which a Converged desktop user is logged and the user’s Preferred Audio Device (PAD) will be notified or ring. The manner in which a system administrator provisions your voicemail will determine how voicemail is handled. The Converged desktop user’s default route will always include ”Ring my client,” which means that a call will always ring the Converged Phone. (The Converged Phone is the user’s desktop that is associated with the user’s Converged desktop service.) When a Converged desktop user creates a new route, other than the default, the user must add Ring my client to the ring list if the user wants the PAD to ring. The user can add a new route that does not include "Ring my client;" consequently, the PAD will not ring. This functionality allows provides a choice about ringing the PAD. If a Converged user adds the Converged Phone directory number and SIP User ID in the same rule, then multiple calls could terminate to the same Converged Phone. Advanced screening and routing rules allow users the greatest flexibility to direct incoming calls. System administrators must set the Advanced Screening service in order to set the Maximum Number of Ringlists and Maximum Number of Telephone Numbers per Ringlist parameters to enable advanced screening. Advanced routing Advanced routing allows you to program a ring list to • • • • ring several devices at once (simultaneous) ring different devices in a specific order (sequential) automatically send a Web page or request for an e-mail to a caller send an IM Advanced screening Advanced screening allows you to specify rules based on the time of day and who is calling and apply them to a ring list. NN10403-113 Standard — Nortel Networks Confidential Chapter 22 Call screening and routing 177 Operating parameters End-user Basic call screening and routing is available to all Personal Agent subscribers. Feature interactions Screening and routing affect how calls are handled for the following features: • • • “Decline” on page 35 “Ignore” on page 42 “Do not disturb” on page 37 Voicemail When the Advanced Screening service is assigned to a service package but the Voicemail service is not assigned to the service package, the Personal Agent Route Wizard will not provide the ability create a route that terminates a call to voicemail (through the Voicemail service). Converged desktop When a Converged desktop service and the Advanced Screening service are assigned to a service package, then the Route Wizard allows you to define a route action that does not pop up a call window on the Converged PC Client (through Do not pop up a call window). Also, the Personal Agent does not allow the Converged desktop user to define route actions that handle the call with a Request an Email or a Rejection Message. End User Feature Description Guide Standard — Nortel Networks Confidential 178 Chapter 22 Call screening and routing You can also set a policy to block or route IMs from others in your personal or global address book from the Personal Agent. Note: The IM and screening and routing feature only applies to point-to-point IMs, not IM chatrooms. More than one ring list and voice do not apply for IM routing. If you are a Converged desktop user and routes IMs, then the following Step 3 page of the Route Wizard will appear. NN10403-113 Standard — Nortel Networks Confidential Chapter 22 Call screening and routing 179 Feature packaging Screening and routing is available to all Personal Agent subscribers. Feature implementation Task summary list There are none to mention here. Feature operation Personal Agent subscribers can set up their screening and routing by clicking on the Routes link of the home page. A screening and routing wizard guides you through set-up. For more information and user provisioning procedures, refer to the Personal Agent User Guide. End User Feature Description Guide Standard — Nortel Networks Confidential 180 Chapter 22 Call screening and routing NN10403-113 Standard — Nortel Networks Confidential 181 Chapter 23 Video Contents The topics in this section include: • • • • • Feature description Feature interactions Feature packaging Feature provisioning Feature operation Reference list The following are the references in this section: • • Multimedia PC Client User Guide Multimedia Web Client User Guide Feature description The video feature enhances multimedia communication with real-time video streaming for active calls. The Converged desktop user cannot start video until the call has been answered. End User Feature Description Guide Standard — Nortel Networks Confidential 182 Chapter 23 Video The Multimedia PC client with the Converged desktop service allows you to add or remove the video call after a voice call has been set up. After a user of the Multimedia PC Client with the Converged desktop service answers a call, video is enabled. A user of a regular Multimedia PC Client can answer with video enabled. For Converged desktop users, the video session is not tied to the voice session. They are two independent media streams: video to the access client and audio to the Converged Phone. However, when either party hangs up in the audio session, the video session also terminates. Only in-session audio calls are allowed to set up video-on-demand sessions. Call termination from a Converged Phone releases the audio and video legs of a call. Termination of the video through a Multimedia Communication Server (MCS) client does not release the audio leg of a call. If one of the call parties has a video camera and both parties are using a video-capable access client (Multimedia PC Client with the Converged desktop service, regular Multimedia PC client, or Multimedia Web Client), then video can be set up between the two call parties. A user of the Multimedia PC Client with the Converged desktop service can use video with another MCS user who is using an access client with or without the Converged desktop service. However, if a user of a Multimedia PC Client with a Converged desktop service is in a session with a user of a regular Multimedia PC Client that has auto video enabled, then the Multimedia PC Client with the Converged desktop service will reject the video. NN10403-113 Standard — Nortel Networks Confidential Chapter 23 Video 183 If an access client with the Converged desktop service is set to video on demand, then Add Video and Remove Video options appear on the conversation window. Addition and removal of video leaves the audio part of a call intact. Killing the video window or call dialog window does not release the audio leg of a call. Users with compatible video cameras installed on their PCs can send live video to their callers. Even without a camera, you can set your clients to receive video from callers who are transmitting. The video display of the regular Multimedia PC Client and Multimedia PC Client with the Converged desktop service appears in a separate window. Multimedia Web Client users view video in the picture ID area of the active call control window. Video settings can be activated during a call (video on demand). End User Feature Description Guide Standard — Nortel Networks Confidential 184 Chapter 23 Video A regular Multimedia PC Client can enable video upon call origination. However, the Multimedia PC Client with the Converged desktop service will reject the video portion of a call in this situation because a Multimedia PC Client with the Converged desktop service only supports video on demand; the Multimedia PC Client with the Converged desktop service auto answers. It does not wait until the user picks up the phone to provide an answer. A Converged desktop user can hold a multiple video class by switching between various sessions. Consider a scenario in which a Converged Phone supports multiple lines, and an audio/video call on the primary line of the Converged Phone is in session. The user in this scenario has the option to add video when answering a second incoming call. Addition of video to the second call will remove video on the first call because the Multimedia PC Client with the Converged desktop service can only stream video to a single soft client. The Multimedia PC Client with the Converged desktop service displays either an Add Video or Remove Video button in a session. The video feature also has user-defined parameters. The regular Multimedia PC Client, Multimedia PC Client with the Converged desktop service and Multimedia Web Client users can select from the following pre-defined video settings: • Very low bandwidth Enables video telephony over dialup. This configuration uses a small video window and produces a video bit rate around 10Kbps to 20Kbps. • Low bandwidth Enables video telephony over ISDN/DSL/Cable modem. This configuration uses a small video window and produces a video bit rate around 60Kbps to 120Kbps. • Medium bandwidth Enables video telephony in an office using a 10/100Mbps LAN. This configuration uses a medium video window and produces a video bit rate around 150Kbps to 300Kbps. • High bandwidth Enables video telephony in an office using a 10/100Mbps LAN. This configuration uses a large video window and produces a video bit rate around 400Kbps to 800Kbps. This video is suitable for overhead projection. • NN10403-113 Custom setting Standard — Nortel Networks Confidential Chapter 23 Video 185 Fine tunes video performance settings. Note: The two clients involved in a video call will negotiate an acceptable configuration. As such, the size of the video window may vary depending on the configuration of the other client. Operating parameters The first time you configure video, the video camera is examined and verified for compatibility with the client. Users with incompatible cameras will be prompted to customize their camera configuration. Feature interactions Video is not available during conference calls or three-way calling. Feature packaging Video is available for the regular Multimedia PC Client, Multimedia PC Client with the Converged desktop service, and Multimedia Web Client. End User Feature Description Guide Standard — Nortel Networks Confidential 186 Chapter 23 Video Feature provisioning Task summary list You can define your own video configuration to suit your particular needs. The pre-configured values in video settings will apply to most users. You may choose to configure custom settings. Feature operation Once you define your client settings, video will automatically transmit and receive for incoming and outgoing calls. No further action is required. Refer to the Multimedia PC Client User Guide and Multimedia Web Client User Guide for user set-up procedures. NN10403-113 Standard — Nortel Networks Confidential 187 Chapter 24 Voice mail Contents The topics in this section include: • • • • • • Feature description Operating parameters Feature interactions Feature packaging Feature implementation Feature operation Reference list The following are the references in this section: • • • • Multimedia PC Client User Guide Multimedia Web Client User Guide i2002 Internet Telephone User Guide i2004 Internet Telephone User Guide Feature description Easy access to voice-mail service is available on all of the access clients. End User Feature Description Guide Standard — Nortel Networks Confidential 188 Chapter 24 Voice mail Operating parameters End-user Each access client has parameters that you can set up. Feature interactions Message waiting indicator The voice-mail feature works together with the message waiting indicator to show you that you have new messages. Refer to “Message waiting indicator (MWI)” on page 48 for more information. Advanced screening When the voice-mail service is assigned to a service package, and the Advanced Screening service is not assigned to the service package, then only the default route is available. The default route will try the access clients in which you are logged for 5 rings and then will transfer to voice mail. Converged desktop service When the voice-mail service and the Converged desktop service are assigned to a service package, then only the subscriber's default route enables calls to be routed to the subscriber's voicemail. This is because the Personal Agent restricts the subscriber's ability to define a route that terminates to voice mail (due to the Converged desktop service). When a Converged desktop user’s Preferred Audio Device is set to “PC,” and the user continues to use TDM-based mail, calls will not roll over to voicemail. With this setup, the client will ring, but the Converged Phone will not ring. NN10403-113 Standard — Nortel Networks Confidential Chapter 24 Voice mail 189 To continue to use TDM-based voicemail, a Converged desktop user must add an entry to the Personal Agent rules that rings the Converged Phone. If a Converged desktop user continues to use TDM-based voice mail, the voice-mail Message Waiting Indicator is not provided. If the voice messaging system is hosted off the MCS system, the Multimedia PC Client with the Converged desktop service provides a voice-mail indicator, which is circled in the figure below. The indicator flashes when there is a new unread message until the user listens to the message. Device Access Restrictions When the voice-mail service and the Device Access Restrictions service are assigned to a service package, and the Restriction Access parameter set to Restricted Access, then the voicemail button on the i2002 Internet Telephone and i2004 Internet Telephone is disabled. Feature packaging A system administrator can provision voice mail in service packages for Converged desktop users and non-Converged desktop users. Feature implementation Task summary list You must define the dial-in number to voice-mail servers. Multimedia PC Client and Multimedia Web Client users can define keys with the dial-pad commands. End User Feature Description Guide Standard — Nortel Networks Confidential 190 Chapter 24 Voice mail Note: The Multimedia PC Client with the Converged desktop service itself cannot be used to navigate through the voice-mail system with use of keypad. However, a regular Multimedia PC Client can be used to perform this task. Feature operation Converged desktop users can access voicemail messages with the voicemail icon. If the MCS system hosts a user’s voice messaging, then the Converged desktop user can access the voicemail box by double-clicking on the voicemail icon in the access client with the Converged desktop service. This action reflects the Click-toCall capability. After you double-click on the voicemail icon, the Converged Phone will ring; after you answer the phone, a call is placed to the voice messaging system. You can then navigate the voicemail system and retrieve voice mail by using the Converged Phone keypad. NN10403-113