Mdex Product Catalog

Transcript

mdex Product Catalog m2m Standard 05/17 mdex m2m Communication Solutions Products Services INNOVATIONSPREIS-IT 1) 1) BEST OF 2017 2017 TELEKOMMUNIKATION BEST OF 1) Awarded to mdex mobile.WEB Package Securely connected. Securely connected. mdex AG Bäckerbarg 6 22889 Tangstedt Commercial Registry: AG Kiel HRB 7590 Telephone: +49 4109 555 444 E-Mail: [email protected] Web: www.mdex.de Board: Dipl.-Ing. Sebastian Hilberg (Chair), Bruno Voigt USt-ID: DE184532766 © mdex AG Subject to change without prior notice. mdex AG • Bäckerbarg 6 • 22889 Tangstedt Table of Contents mdex Products Services mdexfixed.IP+ Service Specifications 1 mdex HQ-Tunnel Service Specifications 3 mdex Management Portal Service Specifications 4 mdexpublic.IP Vodafone Service Specifications 5 mdexpublic.IP Telekom Service Specifications 6 mdexpublic.IP OpenVPN Service Specifications 7 mdexRouter MX880 Data Sheet 8 mdexRouter MX510 Data Sheet 10 mdexRouter MX200 Data Sheet 12 mdexLTE Package Data Sheet 14 mdexLTE pro Package Data Sheet 16 mdexmobile.DSL Package Data Sheet 18 mdexmobile.WEB Package Data Sheet 20 mdexmobile.LAN Package Data Sheet 22 mdexOutdoor Antennae Data Sheet 24 mdexRail Mount Power Supply Data Sheet 25 mdexIndividual Support Service Specifications 26 mdex AG • Bäckerbarg 6 • 22889 Tangstedt mdexfixed.IP+ Service Specifications Basic Services Available in four variants: mdexfixed.IP+ (Vodafone) mdexfixed.IP+ (Vodafone m2m) mdexfixed.IP+ (Telekom) mdexfixed.IP+ (OpenVPN) Provides a static, private IP address (RFC 1918), suitable for packet-oriented data transfer over IPv4 (RFC 971), including mdex web.direct access. Provides a management portal. Provides an individual client VPN (closed user group). Communication is only possible within the VPN and through web.direct functionality. Available in the Telekom Germany GmbH and Vodafone D2 GmbH networks over the respective mdex APNs as well as for any given internet connection (DSL and cellular) over OpenVPN. Access options for additional devices connected to the router, utilizing IP port forwarding. Monthly prices are not prorated based on daily use. Service Level Continuous 24/7/365 operation and capacity adjustment for the provided components. mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance as well as acts of nature. Regular external security audits. Contact: [email protected] Product Variants The following product variants are available. They differ in their method of access with the respective equipment to the mdex network. Otherwise the provided services are the same in every variant. 1. mdexfixed.IP+ Vodafone Provides an mdex fixed.IP+ in the Vodafone Deutschland GmbH network (GPRS/EDGE/UMTS/HSDPA/HSUPA) via the mdex APN cda.vodafone.de (for “standard” Vodafone SIM cards). 2. mdexfixed.IP+ Vodafone m2m (mdexSIM Vodafone or Vodafone m2m-SIM) Provides an mdex fixed.IP+ in the Vodafone Deutschland GmbH network (GPRS/EDGE/UMTS/HSDPA/HSUPA) via the mdex APN m2m.cda.vodafone.de. 3. mdexfixed.IP+ Telekom Provides an mdex fixed.IP+ in the Telekom Deutschland GmbH (GPRS/EDGE/UMTS/HSDPA/HSUPA) via the mdex APN mdex.ic.t-mobile. 4. mdexfixed.IP+ OpenVPN Provides an mdex fixed.IP+ for any given internet connection, i.e. via DSL (worldwide) via the network provider’s standard APNs. Authentication with user name and password. These will be provided upon activation of mdex fixed.IP+ over the mdex management portal. 1 mdex AG • Bäckerbarg 6 • 22889 Tangstedt mdexfixed.IP+ Service Specifications mdex web.direct With the mdex web.direct function, an mdex fixed.IP+ gateway can be accessed in the following ways: 1. Via the mdex Management Portal: By following a link in the mdex management portal. Authentication takes place by logging in through the mdex management portal. 2. Via the mdex “Login-Link”: From within the mdex management portal, an individual password can be set for every single mdex web.direct “Login-Link”. Access to the mdex fixed.IP+ gateway is protected by this password. The “Login-Link” can also be used outside of the mdex management portal. 3. Via the mdex “Direct-Link”: The “Direct-Link” can be individually activated/deactivated for every mdex fixed.IP+ gateway. In the “Direct-Link”, there is a “hash value”, which is generated with the help of the “Login-Link” password and upon password modification, it is also changed. Via “Direct-Link”, without the mdex management portal, one can access the mdex fixed. IP+ gateway. Authentication takes place by using the “hash value” in the URL. Access is possible via any given port. The only available transmission protocol is HTTP(S). Usage Features The SIM card is not a component of mdex fixed.IP+. The connecting cell phone must be able to configure the respective mdex APN, as well as username and password. For transferring sensitive data, we recommend using end-to-end encryption from the device to control point, or to the device of the client in an appropriate industry standard, i.e. SSL. Take Note! Depending on the respective variant, please keep the following in mind when using mdex fixed.IP+: 1. mdexfixed.IP+ Vodafone/ Vodafone m2m The SIM card available in stores from service providers or resellers (i.e. mobilcom-debitel), which use the Vodafone network, as well as all Vodafone prepaid SIM cards are not activated for the mdex network and can therefore not be used. This, of course, is not the case for mdexSIM (Vodafone) cards! The communication between two mdex fixed.IP+ Vodafone gateways is not yet possible. Corrective action: use at least one gateway with a SIM card from another network operator or use an mdex fixed.IP+ OpenVPN gateway. 2. mdexfixed.IP+ Telekom Use of mdex fixed.IP+ (Telekom) is only possible with mdex brokered SIM cards. Should you have an existing general contract with the Telekom, please call us. 3. mdexfixed.IP+ OpenVPN The necessary internet service (i.e. DSL, cellular, satellite) is not part of mdex fixed.IP+. The cost for internet access will be billed separately by the respective ISP. The device used (i.e. router, server, PC) must be using an OpenVPN client of at least version 2.1 and support authentication by means of username/password, as well as have the OpenVPN server certificate installed. Depending on its configuration, the OpenVPN client, in addition to the user data, accrues a data volume of 1 MB (for “TCP configuration) to 20MB (for “UDP configuration”) per month (“keepalive traffic”), for uninterrupted access and a “key-renewal interval” of 86400 seconds. In order to set up the OpenVPN, tunnel any existing firewall must allow connections over port 9300 (UDP) or 443 (TCP) to fixedip.mdex.de. mdex AG • Bäckerbarg 6 • 22889 Tangstedt 2 mdexHQ-Tunnel Service Specifications Basic Service Provides a static, private IP address (RFC1918), suitable for packet-oriented data transfer over IPv4 (RFC 791) with OpenVPN. Provides a portal. Provides an individual client VPN (closed user group). Communication is only possible within the VPN and through OpenVPN for any given internet connection (DSL and cellular). Authentication takes place with username and password. These will be provided upon activation of the mdex HQ-Tunnel over the mdex management portal. Service Level Continuous 24/7/365 operation and capacity adjustment for the provided components. mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance, as well as acts of nature. Regular external security audits. Contact: [email protected] Usage Features The necessary internet connection (i.e. DSL, cellular, satellite) is not part of the mdex HQ-Tunnel. The cost for internet access will be billed separately by the respective ISP. The device used (i.e. router, server, PC) must be using an OpenVPN client of at least version 2.1 and support authentication by means of username/password, as well as have the OpenVPN server certificate installed. mdex will provide a prepared OpenVPN installer for Windows (XP and up), as well as a configuration file for Linux. Depending on its configuration, the OpenVPN client, in addition to the user data, causes a data volume of 1 MB (for “TCP configuration) to 20MB (for “UDP configuration”) per month (“keepalive traffic”), for uninterrupted access and a “key-renewal interval” of 86400 seconds. In order to set up the OpenVPN tunnel any existing firewall must allow connections over port 9300 (UDP) or 443 (TCP) to fixedip.mdex.de. 3 mdex AG • Bäckerbarg 6 • 22889 Tangstedt mdex Management Portal Service Specifications Service Quality Future Basic Service Provides a web portal for monitoring and administrating all client-controlled mdex fixed.IP+ and mdex HQ-Tunnel access to an mdex VPN (closed user group). Accessible at: https://manager.mdex.de/m2m-portal/ Authentication via username/password Service Level Continuous 24/7/365 operation and capacity adjustment for the provided components. mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance, as well as acts of nature. Regular external security audits. Contact: [email protected] Overview mdexfixed.IP+-Access: 1. Online/offline status 2. Data transfer volume (“RADIUS Accounting”) 3. If activated: current location and location history by means of the cellular ID (if available) (only for mdexfixed. IP+ Vodafone and mdex fixed.IP+ Telekom) 4. mdexSIM Vodafone cards (including PIN/PUK) 5. mdex web.direct links 6. Detailed (live) overviews of all data connections (“RADIUS accounting”) 7. Graphical session und data volume history Administration mdexfixed.IP+ access: 1. I.e. passwords, alias names, ... 2. Activation, deactivation and editing the mdex web.direct “Direct-Link” 3. Changing password for mdex web. direct “Login-Link” 4. Allocation of “Monitoring & Controlling” profiles mdexSIM Vodafone: 1. Allocation of “monitoring and controlling” profiles 2. Deactivation/reactivation mdexweb.direct Links: 1. Activation/deactivation and editing mdex web.direct “Direct-Link” 2. Changing mdex web.direct “Login-Link” „Monitoring & Kontrolle“-Profile: 1. Creation and allocation of profiles to automatically monitor mdex fixed.IP+ access and mdexSIM Vodafone cards 2. Definition of threshold levels (i.e.: amount of sessions or data volume) and (automatic) actions (i.e. sending an email or creating a (RADIUS) login ban) Asset management: 1. Creation of comprehensive, customized information about mdex fixed.IP+ access 2. Search for mdex fixed.IP+ connections with specific asset management information mdex AG • Bäckerbarg 6 • 22889 Tangstedt 4 mdexpublic.IP Vodafone Service Specifications Basic Service Provides a dedicated, public and static IP Address. Mapping (NAT) from the public IP address to a dedicated, private and static IP address of a device in the Vodafone (D) cellular network (mdex public.IP Gateway). TCP and UDP support, therefore suitable for all common IP protocols, such as http, FTP, SSL, SMPT or IPSec per NAT traversal, etc. Provides a my-mdex portal for administrating access. mdex advantages Uninterrupted, world-wide accessibility from mobile devices on the internet without the need for any additional software Technical references IP data communication over Ethernet Internet Protocol RFC 79. A Standard for the Transmission of IP Datagrams over Ethernet Networks RFC 894 Supported Access In the Vodafone (D) cellular network (GPRS/EDGE/UMTS/HSDPA/HSUPA) mdex public.IP can be used with any common device (i.e. cellular router or modem). Access for further IP capable devices over a router connected to the LAN (port forwarding, LAN-LAN coupling, etc.). Service Level Continuous 24/7/365 operation and capacity adjustment for the provided components. mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance as well as acts of nature. Regular external security audits. Contact: [email protected] Usage restrictions in the Vodafone (D) cellular network Use of the mdex public.IP in the Vodafone (D) cellular network has the following restrictions: The Vodafone SIM cards available for purchase from service providers or resellers (i.e. mobilcom-debitel) as well as Vodafone prepaid sim cards are not activated in the mdex network and can therefore not be used. Important Notes With mdex public.IP your cellular network access and the servers and systems over this access can be directly managed. For this reason, please choose a suitable cellular network rate (i.e. a full flatrate), otherwise unnecessary costs for port scans and similar access could accrue. With mdex public.IP data is not filtered. Therefore, you are responsible for the security of your own PCs and server. Please take the appropriate measures (firewall, strong passwords, etc.). mdex public.IP is a supplemental service in addition to the data service from Vodafone (D). The SIM card is not included in the basic service. rmdex public.IP does not support VoIP. 5 mdex AG • Bäckerbarg 6 • 22889 Tangstedt mdexpublic.IP Telekom Service Specifications Basic Service Provides a dedicated, public and static IP Address. Mapping (NAT) from the public IP address to a dedicated, private and static IP address of a device in the Telekom (D) cellular network (mdex public.IP Gateway). TCP and UDP support, therefore suitable for all common IP protocols, like http, FTP, SSL, SMPT or IPSec per NAT traversal, etc. Provides a my-mdex portal for administrating access. mdex advantages Uninterrupted, world-wide accessibility from mobile devices on the internet without the need for any additional software Tecnical references IP data communication over Ethernet Internet Protocol RFC 79. A Standard for the Transmission of IP Datagrams over Ethernet Networks RFC 894 Supported Access In the Telekom (D) cellular network (GPRS/EDGE/UMTS/HSDPA/HSUPA) mdex public.IP can be used with any common device (i.e. cellular router or modem). Access for further IP capable devices over a router connected to the LAN (port forwarding, LAN-LAN coupling, etc.). Service Level Continuous 24/7/365 operation and capacity adjustment for the provided components. mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance as well as acts of nature. Regular external security audits. Contact: [email protected] Usage restrictions in the Telekom (D) cellular network Use of the mdex public.IP in the Vodafone (D) cellular network has the following restrictions: The Vodafone SIM cards available for purchase from service providers or resellers (i.e. mobilcom-debitel) as well as Vodafone prepaid SIM cards are not activated in the mdex network and can therefore not be used. Important Notes With mdex public.IP your cellular network access and the servers and systems over this access can be directly managed. For this reason, please choose a suitable cellular network rate (i.e. a full flatrate), otherwise unnecessary costs for port scans and similar access could accrue. With mdex public.IP data is not filtered. Therefore, you are responsible for the security of your own PCs and server. Please take the appropriate measures (firewall, passwords, etc.). mdex public.IP a supplemental service in addition to the data service from Telekom (D). The SIM card is not included in the basic service. mdex public.IP does not support VoIP. mdex AG • Bäckerbarg 6 • 22889 Tangstedt 6 mdexpublic.IP OpenVPN Service Specifications Basic Service Provides a dedicated, public and static IP Address. Access to mdex network over OpenVPN in any cellular network worldwide. Mapping (NAT) from the public IP address to a dedicated, private and static IP address of a device (mdex public.IP Gateway). TCP and UDP support, therefore suitable for all common IP protocols, like http, FTP, SSL, SMPT or IPSec per NAT traversal, etc. Provides a my-mdex portal for administrating access. mdex Advantages Uninterrupted, world-wide accessibility from mobile devices on the internet without the need for any additional software Tecnical references IP data communication over Ethernet Internet Protocol RFC 79. A Standard for the Transmission of IP Datagrams over Ethernet Networks RFC 894 Supported Access In the cellular network of any local network provider foreign or domestic (GPRS/EDGE/UMTS/HSDPA/HSUPA, if available) can use mdex public.IP over OpenVPN with any OpenVPN-capable device (i.e. cellular router or modem). Service Level Continuous 24/7/365 operation and capacity adjustment for the provided components. mdex services’ availability: > 99% p.a. excluding external disruptions, i.e. outages (cellular network, landline), maintenance as well as acts of nature. Regular external security audits. Contact: [email protected] Usage restrictions over OpenVPN An OpenVPN-capable device is compulsory. The OpenVPN client must support the “redi-rect-gateway” function and have it activated. Important Notes With mdex public.IP your cellular network access and the servers and systems over this access can be directly managed. For this reason, please choose a suitable cellular network rate (i.e. a full flatrate), otherwise unnecessary costs for port scans and similar access could accrue. With mdex public.IP data is not filtered. Therefore, you are responsible for the security of your own PCs and server. Please take the appropriate measures (firewall, passwords, etc.). mdex public.IP does not support VoIP. 7 mdex AG • Bäckerbarg 6 • 22889 Tangstedt Data Sheet LTE Router MX880 4G (LTE), 3G (UMTS/HSPA+), 2G (GPRS/EDGE) IEEE 802.11 b/g/n (max. 300 Mbit/s) WEP/WPA/WPA2 encryption 4x Ethernet (3x LAN, 1x WAN) 2x SIM slots (internal) Temperature (operating): -30° bis +60°C Temperature (storage): -40° bis +80°C OpenVPN encryption Mode: Client, Server Protocol: UDP, TCP Configuration profiles PPPoE/DHCP client for DSL/cable Dual-SIM switch Firmware Firewall with zone policies DHCP server Auto reboot (ping check, schedule) Customized shell scripts SSH access SMS sending and receiving Web interface with expert mode Effective: 23.08.2017 Subject to technical changes mdex AG • Bäckerbarg 6 • 22889 Tangstedt 8 LTE-Router MX880 Technical Specifications Mobile Ethernet Mobilfunk 4 Port Switch (3 x LAN, 1 x WAN, configurable) 10/100 Mbit/s BASE-T Auto MDI/MDIX LTE 800/850/900/1800/2100/2600 MHz LTE max. 100 Mbit/s Download / 50 Mbit/s Upload UMTS/HSPA+ 850/900/2100 MHz HSDPA max. 42,2 Mbit/s Download / 5,76 Mbit/s Upload GPRS/EDGE 900/1800 MHz GPRS/EDGE max. 236,8 kbit/s Download / 236,8 kbit/s Upload 9 Wi-Fi LED Readout IEEE 802.11 b/g/n (2,4 GHz) WEP/WPA/WPA2 encryption 2T2R (max. 300 Mbit/s) 1 x Power 1 x Mobile connection status 5 x Mobile signal strength 4 x WAN/LAN activity Firmware Operating Conditions User-friendly web GUI (with expert mode) Signal strength readout with LEDs and on the web login page Firewall with zone policies, MAC filter Auto reboot (ping check, schedule) DHCP server (with static assignment via MAC) PPPoE and DHCP client for DSL/Cable/Sat connection Dual-SIM use, WAN failover SMS functions (sending/recieving, forwarding, management/ configuration) NTP Client (configurable synchronisation interval) Event logging (with SMS/E-Mail/FTP alerts) Customized shell scripts Configuration profiles SSH access Temperature (operating): -30°C to +60°C Humidity (operating): 10 % to 90 % (noncondensing) Hardware Power Supply 560 MHz MIPS CPU 128 MB RAM 9 – 30 V DC, max. 7 W OpenVPN Ports Mode: Client, Server Protocol: UDP, TCP LZO compression Power supply (pluggable screw terminals) 4 x Ethernet (RJ-45) Mobile: 2 x SMA (Main, Aux for Rx Diversity/MIMO) Wi-Fi: 2 x RP-SMA SIM slots: 2 x 2FF (internal) Included Accessories Dimensions 1 Wall plug (Temerature range: 0° to +40°C) 2 Wi-Fi antennae (with articulated arm) 2 Mobile antennae (with articulated arm) 2 Mobile antennae (magnetic foot, 3 meter cable) 1 Ethernet cable 1 Mounting rails (DIN EN 50022) L x W x H 80 x 106 x 46 mm (without mounting rails) 280 g (without mounting rails) Mounting rails can be attached to side or back Temperature (storage): -40°C bis +80°C Humidity (storage): 5 % bis 95 % (noncondensing) mdex • Bäckerbarg 66••22889 Tangstedt mdex AGAG • Bäckerbarg 22889 Tangstedt 10 Effective: 23.08.2017 Subject to technical changes Data Sheet UMTS-Router MX510 3G (UMTS/HSPA+) with uo to 21 Mbit/s, 2G (GPRS/EDGE) IEEE 802.11 b/g/n (max. 150 Mbit/s) WEP/WPA/WPA2 encryption 4x Ethernet (RJ-45): 3x LAN, 1x WAN Temperature (operating): -10° to +55°C Humidity (operating): 10% to 90% OpenVPN-encryption Mode: Client, Server Protocol: UDP, TCP Signal strength display Network status DHCP server Firmware PPPoE and DHCP client for DSL/ Cable/Sat access WAN Failover SMS for control command sequences and configuration SNMP NTP client Custom shell scripts SSH access Status: 11.03.2015 Subject to technical changes mdex AG • Bäckerbarg 6 • 22889 Tangstedt 10 UMTS-Router MX510 Technical Features 11 Cellular Protocols Ethernet UMTS/HSPA+ 900/2100 MHz HSDPA max. 21 Mbit/s Download (Cat. 14) HSUPA max. 5,76 Mbit/s Upload (Cat. 6) GPRS/EDGE 850/900/1800/1900 MHz GPRS/EDGE multi-slot class 12 4-Port switch (1 x WAN, 3 x LAN) 10/100 Mbit/s BASE-T Auto MDI/MDIX Wi-Fi LED Notifications IEEE 802.11 b/g/n WEP/WPA/WPA2 encryption 1T1R (max. 150 Mbit/s) 1 x Power on 1 x Cellular network (Signal strength) 4 x WAN/LAN activity Firmware Operating Conditions User-friendly web GUI (with expert mode) Signal strength display on web login page Network status DSL+cellular+WLAN+OpenVPN Auto-Reboot (Ping check every 24 hrs.) DHCP server (with static assignment per MAC) PPPoE und DHCP client for DSL/Cable/Sat access WAN Failover (from DSL/Cable/Sat to cellular) SMS features (sending control commands and configuration parameters, transmitted by HTTP/SSH) SNMP (for monitoring the operating parameters) NTP client (configurable synchronization interval) Custom shell scripts SSH access Temperature (operating): -10°C to +55°C Humidity (operating): 10 % to 90 % noncondensing Hardware Power Supply 320 MHz MIPS CPU 32 MB RAM 7 – 30 V DC, max. 7 W OpenVPN Ports Modes: Client, Server Protocol: UDP, TCP LZO- compression Power supply (pluggable screw terminals) 4 x Ethernet (RJ-45) Cellular: 2 x SMA (Main, Aux for Rx-Diversity) Wi-Fi: 1 x SMA Included Components Dimensions 1 power supply (temperature range: 0° to +40°C) 1 Wi-Fi antenna (with articulated arm) 1 GSM/UMTS antenna (with magnetic foot, 3m cable) 1 Ethernet cable 1 Mounting rail (DIN EN 50022) L x W x H 100 x 85 x 36 mm (without mounting rail) 210 g (without mounting rail) Temperature (storage): -20°C to +70°C Humidity (storage): 5 % to 95 % noncondensing mdex AG • Bäckerbarg 6 • 22889 Tangstedt Status: 11.03.2015 Subject to technical changes Data Sheet VPN-Router MX200 Increased data throughput VPN-encryption Developed & produced in Germany IEEE 802.11 b/g/n (max. 150 Mbit/s) WEP/WPA/WPA2 encryption Temp. (running): -20° to +60°C Moisture (running): 10% to 90% Protection class: IP30 2x Ethernet (RJ-45): 1x WAN, 1x LAN 400 MHz MIPS CPU 64 MB RAM Web based configuration Auto reboot DHCPserver Firmware NAT Firewall SSH access PPPoE/DHCP client Switch configuration OpenVPN encryption Mode: Client, Server Protocol: UDP, TCP Status: 17.12.2014 - Subject to technical changes. mdex AG • Bäckerbarg 6 • 22889 Tangstedt 12 VPN-Router MX200 Technical Features Ethernet Wi-Fi 2 Ports (1x WAN, 1x LAN) 10/100 Mbits/s BASE-T Auto MDI/MDIX IEEE 802.11 b/g/n (max. 150 Mbit/s) WEP/WPA/WPA2 Verschlüsselung Firmware LED Notifications Web based configuration (HTTP or HTTPS) Auto reboot (Ping check / schedule) DHCP server (with static assignment per MAC) NAT (Port/Host forwarding, masquerading) Firewall (Input/Forward/Output-Chain) PPPoE and DHCP client for DSL/Cable/Sat access NTP client (configurable sync interval) Switch configuration SSH access DNS relay Diagnosis: Ping, port scan 1x Power on 1x OpenVPN access 1x WLAN 2x WAN/LAN activity Hardware Operating 400 MHz MIPS CPU 64 MB RAM Temperature (running): -20° to +60°C Humidity (running): 5% to 95% noncondensing IP Code: IP30 OpenVPN Power Supply Mode: Client, Server Protocol: UDP, TCP LZO compression 5V DC, max. 2,5W Ports Mounting Power supply (Micro-USB) 2x Ethernet (RJ-45) WLAN: 1x RP-SMA Tabletop unit (with rubber feet) Mounting rails (bracket optional) Included Components Weight 1 Power supply (temparature: 0° to +40°C) 1 Wifi antenna (with articulated arm) 1 Ethernet cable Optional: Mounting rails (DIN EN 50022) 90g (without mounting rails) Status: 17.12.2014 - Subject to technical changes 13 mdex AG • Bäckerbarg 6 • 22889 Tangstedt Data Sheet mdex LTE Package mdex public.IP | VPN Router MX200 External access for your LTE connection LTE / Cable Network Public Network Server / Terminal PC / Server Mobile Router Description With the mdex LTE Package, you can supplement your current LTE connection with external accessibility over a static, public IP address. The mdex LTE Package assigns one terminal (i.e. server, camera, router) over the supplied, preconfigured mdex MX200 router, a public, static IP address. This allows the mdex LTE Package direct access, due to its static, public IP address to servers and other systems, which are connected to the internet over the LTE network. Alternatively, the mdex LTE Package is also deployable on cable and DSL connections. mdex public.IP Public, Static IP Address Simple Router Extension Your Access Solution: VPN Router MX200 Connect existing LTE-Router to mdex Router MX200 over Ethernet port Full, unrestricted access • • • • Web server VPN server (i.e. IPsec) Email server Additional devices (i.e. webcam) • Preconfigured, ready-to-run • 2 Ethernet ports (RJ-45) • OpenVPN Management Portal • Status check • Lock-out option • Usage statistics Effective: 06.11.2015 Subject to technical changes mdex AG • Bäckerbarg 6 • 22889 Tangstedt 14 mdex LTE Package Technical Specifications mdex public.IP Dedicated, public and static IP Address (IPv4) Direct access from the Internet Mapping (NAT) over mdex public.IP Gateway1) Optional PTR record mdex Router MX200 External access for your LTE connection Ethernet Wi-Fi 2 Ports (1x WAN, 1x LAN) 10/100 Mbit/s BASE-T Auto MDI/MDIX IEEE 802.11 b/g/n (max. 150 Mbit/s) WEP/WPA/WPA2 encryption Firmware Prozessor Web-based configuration (HTTP oder HTTPS) 400 MHz MIPS CPU 64 MB RAM OpenVPN Ports Mode: Client, Server Protocol: UDP, TCP LZO-compression max. transfer rate at ca. 10 Mbit/s Power supply (Micro-USB) 2x Ethernet (RJ-45) WLAN: 1x RP-SMA Included Accessories Operating Conditions 1 Power supply (Temperature: 0° to +40°C) 1 Wi-Fi antenna (with articulated arm) 1 Ethernet cable Optional: Mounting rails (DIN EN 50022) Temperature (running): -20° to +60°C Humidity (running): 5% to 95% (noncondensing) IP Code: IP30 1) The public IP address is converted to a private VPN address by the mdex public.IP Gateway. The mdex Router MX200 redirects the data via port or host forwarding (Exposed Host) to the device(s). If operating own IPsec-VPN, the IPsec function NAT traversal (NAT-T) must be supported. mdex LTE-Paket External access for your LTE connection www.mdex.de Effective: 06.11.2015 Subject to technical changes 15 mdex AGAG • Bäckerbarg 22889 Tangstedt mdex • Bäckerbarg 66••22889 Tangstedt Data Sheet mdex LTE PRO mdex Router MX880 | mdex SIM Vodafone | mdex public.IP The professional DSL alternative Public network LTE network PC-/Server Server / device mdex LTEPRO Internet WWW. DSL Router Description mdex LTE pro makes direct access to servers and other systems possible, with its use of a static public IP address. The mdex LTE pro package consists of an mdex public.IP, the mdex LTE Router MX880 and an mdex SIM Vodafone LTE flatrate plan and is preconfigured and ready to run. mdex LTE pro was developed especially as a powerful alternative to a stationary business DSL connection. It is mobile deployable anywhere that LTE or UMTS networks from Vodafone Germany are available. mdex public.IP LTE Public, Static IP Address mdex LTE Router MX880 mdexSIM Vodafone 5 GB to 50 GB Flatrate1) Your Access Solution: Unrestricted full access • LTE | HSPA | UMTS • max. 50 Mbit/s LTE-Speed • preconfigured ready-to-run • 4 Ethernet ports (RJ-45) • mdex optimised firmware • • • • Web server VPN-Server (i. e. IPsec) Email server additional peripherals (i.e. Webcam) Management Portal • Lock-out option • Usage stats • Limit alarm Usage beyond the monthly included volume (depending on the plan 5 GB to 50 GB) will cause a throttling of the bandwidth to 64 kbit/. 1) mdex AG • Bäckerbarg 6 • 22889 Tangstedt Status: 04.05.17 Subject to technical changes 16 mdex LTE PRO Tecnical Features mdex public.IP mdex SIM Vodafone Flatrate Static, public IP address (IPv4) Direct access from the Internet Optional PTR record LTE | HSPA | UMTS | EDGE max. 50 Mbit/s transfer speed Status display Lock-out option Usage statistics Limit alarm upon reaching monthly included traffic volume, the bandwidth is throttled to 64 kbit/s mdex LTE Router MX880 Cellular Networks Firmware LTE 800/850/900/1800/1900/2100/2600 MHz LTE max. 100 Mbit/s Download / 50 Mbit/s Upload UMTS/HSPA+ 850/900/1900/2100 MHz HSDPA max. 42,2 Mbit/s Download / 5,76 Mbit/s Upload GPRS/EDGE 850/900/1800/1900 MHz GPRS/EDGE max. 236 kbit/s Download / 236 kbit/s Upload User-friendly Web-GUI Configuration profile Network status DSL+Cell+OpenVPN Auto Reboot (Ping check / every 24 hrs.) DHCP server (with static assignment per MAC) PPPoE and DHCP client for DSL/Cable/Sat-dial-in WAN Failover (between DSL/Cable/Sat/Cell) SNMP NTP client (configurable synchronization interval) Custom shell scripts SSH access Firewall NAPT forwarding VRRP Ethernet 4-Port-Switch (3 x LAN, 1 x WAN, konfigurierbar) 10/100 Mbit/s BASE-T Auto MDI/MDIX OpenVPN Operating Conditions Mode: Client, Server Protocoll: UDP, TCP LZO-Compression Temperature (operating): -30°C to +60°C Humidity (operating): 10% to 90% non-condensing Power Supply Temperature (storage): -40°C bis +80°C Humidity (storage): 5% to 95% non-condensing 9 – 30 V DC, max. 7 W Processor Included Accessoires 560 MHz MIPS CPU 128 MB RAM 1 plug-in mains adapter 2 WiFi antennae 2 mobile communication antennae (articulated joint) 2 mobile communication antennae (magnetic base) 1 Ethernet cable 1 DIN rail holder Weight and Dimensions L x W x H 80 x 106 x 46 mm (w/o mounting rails) 280 g (w/o mounting rails) Ports Power supply (pluggable screw terminals) Ethernet: 4x RJ-45 Cellular antennae: 2 x SMA (Main, Aux for Rx-Diversity/MIMO) SIM slots: 2x 2FF (internal) mdexLTEPRO The professional DSL alternative www.mdex.de/LTE Stand: 04.05.17 Subject to technical changes 17 mdex AG • Bäckerbarg 6 • 22889 Tangstedt Data Sheet mdex mobile.DSL Package mdex Router MX510 | mdex SIM Vodafone | mdex public.IP The effective alternative to your DSL connection UMTS Network Public Network Server / Terminal PC / Server Description The mdex mobile.DSL package is the ready-to-run complete solution, for when you would like to make the internet reachable for a terminal (i.e.: IP camera / remote maintenance over mobile) and where on-site there is no stationary internet connection available. The package includes a mobile router with flatrate SIM card and a static, public IP address. The router is completely preconfigured, so that the terminal is immediately reachable from the internet, with no restrictions. The mdex mobile.DSL package essentially works with nearly any internet-enabled device, provided it has ethernet or Wi-Fi capability. mdex public.IP UMTS Public, static IP address mdex UMTS Router MX510 mdexSIM Vodafone 5 GB to 50 GB Flatrate1) Your Access Solution: • preconfigured ready-to-run • 4 Ethernet ports (RJ-45) • mdex optimized firmware Full unrestricted access • HSPA | UMTS • Secure mdex APN • Web server • Email server • Additional devices (i.e. webcam) Management Portal • Lock-out option • Usage statistics • Limit alert 1) Usage beyond the monthly included volume (depending on the plan 5 GB to 50 GB) will cause a throttling of the bandwidth to 64 kbit/s. mdex AG • Bäckerbarg 6 • 22889 Tangstedt Effective: 14.07.16 Subject to technical changes 18 mdex mobile.DSL Package Technical Specifications mdex public.IP mdex SIM Vodafone Flatrate Static, public IP address (IPv4) Direct access from Internet Optional PTR record HSPA | UMTS | EDGE Status display Lock-out option Usage statistics Limit alert upon reaching monthly included traffic volume, the bandwidth is throttled to 64 kbit/s mdex UMTS Router MX510 Mobile Firmware UMTS/HSPA+ 900/2100 MHz HSDPA max. 21 Mbit/s download (Cat. 14) HSUPA max. 5,76 Mbit/s upload (Cat. 6) GPRS/EDGE 850/900/1800/1900 MHz GPRS/EDGE Multislot Class 12 User-friendly web GUI (with expert mode) Signal strength display on the web login page Network status DSL+Mobile+Wi-Fi+OpenVPN Auto reboot (Ping check / every 24 hrs.) DHCP server (with static assignment via MAC) PPPoE and DHCP client for DSL/Cable/Sat access WAN failover (from DSL/Cable/Sat to mobile) SMS features (Receiving control commands and configuration paramaters, sending over HTTP/SSH) SNMP (for monitoring operational parameters) NTP client (configurable synchronization interval) Customized shell scripts SSH access Wi-Fi IEEE 802.11 b/g/n WEP/WPA/WPA2 encryption 1T1R (max. 150 Mbit/s) Ethernet 4-Port switch (1 x WAN, 3 x LAN) 10/100 Mbit/s BASE-T Auto MDI/MDIX Operating Conditions Temperature (operating): -10°C to +55°C Temperature (storage): -20°C to +70°C OpenVPN Processor Mode: Client, Server Protocol: UDP, TCP LZO compression 320 MHz MIPS CPU 32 MB RAM Power Supply Ports 7 – 30 V DC, max. 7 W Power supply (pluggable screw terminals) 4 x Ethernet (RJ-45) Mobile: 2 x SMA (Main, Aux for Rx diversity) Wi-Fi: 1 x SMA Included accessories 1 power supply (Temperature range: 0° to +40°C) 1 Wi-Fi antenna (with articulate arm) 1 GSM/UMTS antenna (with magnetic foot, 3 meter cable) 1 Ethernet cable 1 mounting rail (DIN EN 50022) Weight and Dimensions L x B x H 100 x 85 x 36 mm (without mounting rails) 210 g (without mounting rails) Effective: 14.07.16 Subject to technical changes 19 mdex AG • Bäckerbarg 6 • 22889 Tangstedt Data Sheet mdex mobile.WEB Package mdex LTE-Router MX880 | mdex SIM | mdex fixed.IP+ The package solution for secure access LTE Network Secure mdex access Server / Terminal PC / Server Description The mdex mobile.WEB package is a bundle for the classic use case, meant as a ready-to-run complete solution for secure, private access to a terminal with web interface. Depending on your usage, you can choose between different rate plans (Run-on-Rate / Flatrate1)) and data volumes (150 MB to 10 GB). For direct access to devices without a web interface, the mdex HQ-Tunnel can be ordered separately. mdex fixed.IP+ LTE Private, static IP addresses mdex LTE-Router MX880 mdexSIM Vodafone | Telekom Access Options: • Secure web acess • Closed user group • LTE | HSPA | UMTS • Secure mdex APN • Preconfigured ready-to-run • 4 Ethernet ports (RJ-45) • mdex optimized firmware • World-wide access over a unique IP address • secure mdex access Management Portal • Lock-out option • Usage statistics • Limit alert Effective: 13.09.16 Subject to technical changes mdex AG • Bäckerbarg 6 • 22889 Tangstedt 20 mdex mobile.WEB Package Technical Specifications mdex fixed.IP+ mdex SIM Vodafone | Telekom Static, private IP address (IPv4) Direct access via mdex web.direct Custom VPN (closed user group) LTE | HSPA | UMTS | EDGE Status display Lock-out option Usage statistics Limit alert upon reaching monthly included traffic volume, the bandwidth is throttled to 64 kbit/s mdex LTE Router MX880 Mobile Firmware LTE 800/850/900/1800/1900/2100/2600 MHz LTE max. 100 Mbit/s Download / 50 Mbit/s Upload UMTS/HSPA+ 900/2100 MHz HSDPA max. 21 Mbit/s download (Cat. 14) HSUPA max. 5,76 Mbit/s upload (Cat. 6) GPRS/EDGE 850/900/1800/1900 MHz GPRS/EDGE Multislot Class 12 IEEE 802.11 b/g/n (2,4 GHz) WEP/WPA/WPA2 encryption 1T1R (max. 150 Mbit/s) User-friendly web GUI (with expert mode) Signal strength display on the web login page Network status DSL+Mobile+Wi-Fi+OpenVPN Auto reboot (Ping check / every 24 hrs.) DHCP server (with static assignment via MAC) PPPoE and DHCP client for DSL/Cable/Sat access WAN failover (from DSL/Cable/Sat to mobile) SMS features (Receiving control commands and configuration paramaters, sending over HTTP/SSH) SNMP (for monitoring operational parameters) NTP client (configurable synchronization interval) Customized shell scripts SSH access Ethernet Operating Conditions 4-Port switch (1 x WAN, 3 x LAN) 10/100 Mbit/s BASE-T Auto MDI/MDIX Temperature (operating): -30°C bis +60°C Temperature (storage): -40°C bis +80°C OpenVPN 320 MHz MIPS CPU 32 MB RAM Wi-Fi Processor Mode: Client, Server Protocol: UDP, TCP LZO compression Ports Power supply (pluggable screw terminals) 4 x Ethernet (RJ-45) Mobile: 2 x SMA (Main, Aux for Rx diversity) Wi-Fi: 2 x SMA SIM-Slots: 2 x 2FF (internal) Power Supply 7 – 30 V DC, max. 7 W Included accessories 1 power supply (Temperature range: 0° to +40°C) 1 Wall plug (Temerature range: 0° to +40°C) 2 Wi-Fi antennae (with articulated arm) 2 Mobile antennae (with articulated arm) Weight and Dimensions L x B x H 80 x 106 x 46 mm (without mounting rails) 280 g (without mounting rails) Effective: 05.09.16 Subject to technical changes 21 mdex AG • Bäckerbarg 6 • 22889 Tangstedt Data Sheet mdex mobile.LAN Package mdex LTE-Router MX880 | mdex SIM | mdex fixed.IP+ For secure access to up to 13 devices LTE Network Secure mdex access Server / Terminal PC / Server Description The mdex mobile.LAN package is a ready-to-run complete solution for direct, secure, private access to up to 13 connected devices. Besides web access with the mdex mobile.LAN package, access can also be granted through the included control center tunnel. Every terminal receives its own static, private IP address, so port redirects do not need to be additionally set up. In this way, applications and devices, which are not compatible with Network Address Translation (NAT), are reachable over the cellular network. mdex fixed.IP+ LTE 13 private, static IP addresses mdex LTE-Router M880 mdexSIM Vodafone | Telekom Access Options • Secure web acess • Closed user group • LTE | HSPA | UMTS • Secure mdex APN • Preconfigured ready-to-run • 4 Ethernet ports (RJ-45) • mdex optimized firmware • Secure full access • World-wide access over a unique IP address Management Portal • Lock-out option • Usage statistics • Limit alert Effective: 13.02.17 Subject to technical changes mdex AG • Bäckerbarg 6 • 22889 Tangstedt 22 mdex mobile.LAN Package Technical Specifications mdex fixed.IP+ mdex SIM Vodafone | Telekom 13 static, private IP addresses (IPv4) Direct acces via mdex web.direct Custom VPN (closed user group) LTE | HSPA | UMTS | EDGE Status display Lock-out option Usage statistics Limit alert upon reaching monthly included traffic volume, the bandwidth is throttled to 64 kbit/s mdex LTE Router MX880 Mobile Firmware LTE 800/850/900/1800/1900/2100/2600 MHz LTE max. 100 Mbit/s Download / 50 Mbit/s Upload UMTS/HSPA+ 900/2100 MHz HSDPA max. 21 Mbit/s download (Cat. 14) HSUPA max. 5,76 Mbit/s upload (Cat. 6) GPRS/EDGE 850/900/1800/1900 MHz GPRS/EDGE Multislot Class 12 IEEE 802.11 b/g/n (2,4 GHz) WEP/WPA/WPA2 encryption 1T1R (max. 150 Mbit/s) User-friendly web GUI (with expert mode) Signal strength display on the web login page Network status DSL+Mobile+Wi-Fi+OpenVPN Auto reboot (Ping check / every 24 hrs.) DHCP server (with static assignment via MAC) PPPoE and DHCP client for DSL/Cable/Sat access WAN failover (from DSL/Cable/Sat to mobile) SMS features (Receiving control commands and configuration paramaters, sending over HTTP/SSH) SNMP (for monitoring operational parameters) NTP client (configurable synchronization interval) Customized shell scripts SSH access Ethernet Operating Conditions 4-Port switch (1 x WAN, 3 x LAN) 10/100 Mbit/s BASE-T Auto MDI/MDIX Temperature (operating): -30°C bis +60°C Temperature (storage): -40°C bis +80°C OpenVPN Processor Mode: Client, Server Protocol: UDP, TCP LZO compression 320 MHz MIPS CPU 32 MB RAM Power Supply Power supply (pluggable screw terminals) 4 x Ethernet (RJ-45) Mobile: 2 x SMA (Main, Aux for Rx diversity) Wi-Fi: 2 x SMA SIM-Slots: 2 x 2FF (internal) Wi-Fi Ports 7 – 30 V DC, max. 7 W Included accessories 1 power supply (Temperature range: 0° to +40°C) 1 Wall plug (Temerature range: 0° to +40°C) 2 Wi-Fi antennae (with articulated arm) 2 Mobile antennae (with articulated arm) Weight and Dimensions L x B x H 80 x 106 x 46 mm (without mounting rails) 280 g (without mounting rails) Effective: 13.02.17 Subject to technical changes 23 mdex AG • Bäckerbarg 6 • 22889 Tangstedt mdex Outdoor Antennae Technical Specifications mdex Outdoor Antenna mdex Outdoor Antenna Plus mdex Outdoor Antenna Pro 791-960 / 1710-2690 MHz 699-960 / 1710-2690 MHz 690-960 / 1710-2170 / 2500-2700 MHz 2.2 dBi max. 2.2 dBi typ. 5 dBi max. vertical vertical linear < 4:1 < 3:1 < 2:1 Impedancy 50 Ohm 50 Ohm 50 Ohm max. output power 100 Watt 25 Watt 10 Watt -40°C bis +85°C -40°C bis +85°C -40°C bis +70°C 5m RG58 / SMA(m)-Plug 5m H155 / SMA(m)-Plug exkl. / N(f)-Socket Frequencies Gain Polarisation standing wave ratio Operating conditions Cable type/ connector Colour black black white Dimensions 379 x 155 x 36 mm 325 x 155 x 36 mm 505 x 85 x 47 mm Installation wall wall wall / mast Reception + ++ +++ Our rating solid entry-level model best price-performance ratio Best receptive power recommended for cable lengths > 5m Please note: mdex outdoor antennae are optimised for transmitting a mobile signal present outdoors indoors with as little signal loss as possible. No “amplification” takes place, i.e. if there is no sufficient mobile signal outdoors, the installation of outdoor antennae does not improve the reception situation. Connecting cable for mdex Outdoor Antenna Pro Connector: N(m)-Plug, SMA(m)-Plug 7 Meter 10 Meter 15 Meter 20 Meter Cable type Belden H155 Belden H2007 Belden H2000flex Belden H2000flex Diameter Ø 5,4 mm 7,3 mm 10,3 mm 10,3 mm 35 mm 35 mm 50 mm 50 mm min. bending radius Attenuation 800 MHz (dB) 2 2 2 3 Attenuation 1800 MHz (dB)1 3 3 3 4 Attenuation 2600 MHz (dB)1 3,5 3,5 3,5 4,5 1 Extension cable for mdex Outdoor Antenna and mdex Outdoor Antenna Plus Connector: SMA(f)-Plug, SMA(m)-Plug 5 Meter Cable type Belden H155 Diameter Ø 5,4 mm min. bending radius 35 mm 1,5 Attenuation 800 MHz (dB)1 Attenuation 1800 MHz (dB)1 2 Attenuation 2600 MHz (dB) 2,5 1 1 Effective: 02.06.17 Subject to technical changes Typical values ​​at + 20 °C, without connectors mdex AG • Bäckerbarg 6 • 22889 Tangstedt 24 mdex Rail Mount Power Supply (DIN) Technical Specifications Output DC VOLTAGE RATED CURRENT CURRENT RANGE RATED POWER RIPPLE & NOISE (max.)2) VOLTAGE ADJ. RANGE VOLTAGE TOLERANCE3) LINE REGULATION LOAD REGULATION SETUP, RISE TIME HOLD UP TIME (Typ.) 12 V 1.25 A 0 ~ 1.25 A 15 W 120 mVp-p 10.8 ~ 13.2 V ±1.0% ±1.0% ±1.0% 1000 ms, 50 ms / 230 VAC 70ms / 230 VAC Input VOLTAGE RANGE FREQUENCY RANGE EFFICIENCY (Typ.) AC CURRENT (Typ.) INRUSH CURRENT (Typ.) 85 ~ 264 VAC 47 ~ 63 Hz 84% 0.48 A / 230 VAC 65 A / 230 VAC cold start Protection Environment OVERLOAD5) 105 ~ 160 % rated output power Protection type: Constant current limiting, recovers automatically after fault condition is removed WORKING TEMP. -20°C ~ +60°C 20 ~ 90 % RH, WORKING HUMIDITY non-condensing STORAGE TEMP., HUMIDITY -40°C ~ +85°C 10 ~ 95 % RH TEMP. COEFFICIENT ±0.03%/°C (0 ~ 50°C) 10 ~ 500Hz, VIBRATION 2G 10min./1cycle, period for 60min. each along X, Y, Z axes; Mounting: Compliance to IEC60068-2-6 OVER VOLTAGE 13.8 ~ 16.2 V Protection type: Shut off o/p voltage, clamping by zener diode SAFETY & EMC4) OTHERS MTBF 1172.3K hrs min. SAFETY STANDARDS UL60950-1, MIL-HDBK-217F (25°C) TÜV EN60950-1 approved, design refer to DIMENSION 25*93*56mm (W*H*D) WEIGHT 0.1 kg EN50178 WITHSTAND VOLTAGE I/P-O/P: 3 KVAC ISOLATION RESISTANCE I/P-O/P: 100M Ohms / 500VDC / 25°C / 70% RH NOTE EMC EMISSION Compliance to EN55011, 1. All parameters NOT specifically mentioned are measured at 230VAC input, rated load and 25°C of ambient temperature. EN55022 (CISPR22), 2. Ripple & noise are measured at 20MHz of bandwidth by using a 12“ EN61204-3 Class B, twisted pair-wire terminated with a 0.1uf & 47uf parallel capacitor. EN61000-3-2,-3 3. Tolerance: includes set-up tolerance, line regulation and load reguEMC IMMUNITY Compliance to lation. EN61000-4-2, 3, 4, 5, 6, 4. The power supply is considered a component which will be installed 8, 11, EN55024, into final equipment. It must be re-confirmed that the final equipment EN61000-6-2, still meets EMC directives. EN61204-3, 5. Constant current operating region is within 60% ~100% rated output voltage. Protection type for short circuit is hiccup mode and will recover heavy industry level, automatically after fault condition is removed. criteria A Effective: 8.12.2015 - Subject to technical changes. 25 mdex AG • Bäckerbarg 6 • 22889 Tangstedt mdexIndividual Support Leistungsbeschreibung Service Specifications mdex Individual Support offers individual, competent and uncomplicated help with problems in the area of data communication with regards to mdex products and services. A systems engineer is personally acquainted with the solution to your request and is available by mail and telephone during office hours. Prerequisites for support are access to information available from the service used as well as the cooperation of the client. Information from client 1. Log data from connection (i.e. on router). 2. Data communication capture (tcp dump). 3. Information about implemented hardware. 4. How are they configured? 5. Which cellular network, SIM card or plan is being used? If requested and if possible, with the help of Teamviewer, a systems engineer can be permitted to observe any problems occurring, and if needed, adjust configurations. Procedures 1. After ordering, you will receive a personal service ID and the contact data of your systems engineer. 2. For any requests, please remember to include your service ID. 3. Support requests can be made by email or telephone. Abrechnung The services will be invoiced according to expenditure. The basis is the month’s time entries, which the systems engineer accrued in order to process any requests. The times will be added and rounded to 20 minute units. Office Hours / Notice Period Mo.-Fr. 9am – 5pm Contract terminable at will mdex AG • Bäckerbarg 6 • 22889 Tangstedt 26 Our Claim Dependability Quality The mdex AG is an integrated ICT service provider with a focus on communication for the energy, transportation, manufacturing and trade branches. Even more so, the mdex AG implements high-availability and secure solutions for data communications via cellular network, internet and satellite. In order to offer you the optimum in service quality, the operation of the mdex m2m infrastructure runs in high-availability data centers at carrier grade level. Since 1997, we’ve been implementing mobile communications services for all of the German network operators, numerous service providers as well as business clients. mdex Product Catalog m2m Standard 05/17 mdex m2m Communication Solutions Products Services mdex AG Bäckerbarg 6 22889 Tangstedt Commercial Registry: AG Kiel HRB 7590 Telephone: +49 4109 555 444 E-Mail: [email protected] Web: www.mdex.de Board: Dipl.-Ing. Sebastian Hilberg (Chair), Bruno Voigt USt-ID: DE184532766 © mdex AG Subject to change without prior notice. Securely connected.