Metro On-board Survey 2015

Transcript

METRO TRANSIT PASSENGER SURVEY METRO TRANSIT PASSENGER SURVEY Dear Metro Rider: Thank you for taking time to answer questions about you, your service, Dear bus Metro Rider:and how you use it. The information you provide is very important and will be used to guide Thank you for taking to answer questions about you, improvements to bus time service in the future. your bus service, and how you use it. The information you If possible, please complete ontothe bus and provide is very important andthis willsurvey be used guide return it to the surveyors. If you are future. unable to do so, please improvements to bus service in the complete the survey as soon as possible, and fold it so the If possible, complete thisitsurvey onmailbox. the bus and mailing labelplease is visible and drop into any return it to the surveyors. If you are unable to do so, please You may also scan the code at the end of survey orthe go complete the survey as QR soon as possible, and fold it so to the following websiteand to complete survey: mailing label is visible drop it intothe any mailbox. www.surveygizmo.com/s3/1957304/madison You may also scan the QR code at the end of survey or go to the following website to complete the survey:  Check here if you already filled out a survey on www.surveygizmo.com/s3/1957304/madison another trip. Please continue to complete this form. here if you already filled out a RIDE survey on  CheckABOUT YOUR BUS another trip. Please continue to complete this form. 1. What is the ROUTE NUMBER? YOUR BUS RIDE Route:ABOUT ___________________________________ 1. thedid ROUTE NUMBER? 2. What What is time you get on THIS ROUTE? Route: _________ ___________________________________ Time: 1AM  PM *00001 0* 8. Will you TRANSFER 00001 0or CHANGE ROUTES to complete your trip? ( only one)  No 2 Yes 8. 1Will you TRANSFER or CHANGE ROUTES to ( your only one) your trip? 9. complete How will you get from LAST bus stop to your FINAL destination for this trip? ( only one) 1 No 2 Yes Walk blocks 9. 1 How will ______ you get from your LAST bus stop to your 2 Ride bike FINAL destination for this trip? ( only one) 3 Will be picked up at bus stop 1 ______ 4 Walk Drive/ride in ablocks vehicle parked on the street 2 Ride bike in a vehicle parked at park-and-ride lot 5 Drive/ride 3 Will be picked up at bus stop or other lot 4 in a vehicle parked on the street 6 Drive/ride Will use wheelchair/scooter 5 Drive/ride in a vehicle parked at park-and-ride lot 10. What is your or other lot FINAL destination for this trip? ( only one) 6 Will use wheelchair/scooter 1 Home/Residence 5 Medical/Dental 10. What is your FINAL destination for this trip? 2 Place of Work 6 Store/Shopping ( only one) 3 College/University 7 Restaurant/Eat Out 1 5 4 Home/Residence School (K-12) 8 Medical/Dental Social/Recreation 2 Place of Work 6 Store/Shopping ___________________________________________ Other 3 College/University 7 Restaurant/Eat Out 4 School (K-12) 8 Social/Recreation Where is that located? ___________________________________________ Other Place name and exact address: _______________________ 2 ________________________________________________ Where is that located? 2. Where What time get this on THIS ( only one) 3. did did youyou BEGIN trip?ROUTE? _________ 1AM 1Time:  Home/Residence 5 Medical/Dental 2 PM  Place of you WorkBEGIN this 6 Store/Shopping 3. 2Where did trip? ( only one) 3 College/University 7 Restaurant/Eat Out 14 School Home/Residence 5 (K-12) 8 Medical/Dental Social/Recreation 2Other  Place of Work 6 Store/Shopping ____________________________________ 3 College/University 7 Restaurant/Eat Out 4Where  School was(K-12) that located? 8 Social/Recreation ____________________________________ Other Place name and exact address: ______________________ ________________________________________________ Where was that located? Or nearest intersection: Place namestreet and exact address: ______________________ On street: _______________________________________ ________________________________________________ At street: Or nearest ________________________________________ street intersection: 4. How did you arrive at the FIRST bus stop at the On street: _______________________________________ BEGINNING of this trip? ( only one) At street: ________________________________________  Walked 4. 1How did you______ arriveblocks at the FIRST bus stop at the 2 Rode bike BEGINNING of this trip? ( only one) 3 Was dropped off at bus stop 1 ______ 4 Walked Drove/rode in ablocks vehicle and parked on the street 2 Rode bike in a vehicle and parked at park-and5 Drove/rode 3 ride Wasor dropped off at bus stop other lot 4  Drove/rode in a vehicle and parked on the street 6 Used wheelchair/scooter 5 Drove/rode in a vehicle and parked at park-and5. Didride youorTRANSFER or CHANGE to THIS other lot ( only one) ROUTE? 6 Used wheelchair/scooter  No 2 Yes 5. 1Did you TRANSFER or CHANGE to THIS ( only one) 6. ROUTE? At what bus stop did you get ON THIS ROUTE? Nearest street intersection:  No 1 On street:  Yes 2 ____________________________________ 6. At what bus stop did you get ON THIS ROUTE? At street:street _____________________________________ Nearest intersection: Place Name: On street: At street: ____________________________________ ____________________________________ _____________________________________ 7. At what bus stop will you get OFF THIS Place Name: ____________________________________ ROUTE? Nearest street intersection: 7. At what bus ____________________________________ stop will you get OFF THIS On street: ROUTE? At street:street _____________________________________ Nearest intersection: Place Name: On street: At street: Place Name: ____________________________________ ____________________________________ _____________________________________ *00001 1* ____________________________________ 00001 1 Or nearest intersection: Place namestreet and exact address: _______________________ On street: ________________________________________ ________________________________________________ At Or street: nearest_________________________________________ street intersection: 11. How many TRANSFERS or ROUTE CHANGES will On street: ________________________________________ you make in total on this trip? At street: _________________________________________ Number of transfers ______ 11. How many TRANSFERS or ROUTE CHANGES will 12. you Whatmake ROUTES (in on order) in total this will trip?you take on this trip? Number transfers ______ Route#of_____ Route#______ Route#______ 12. ROUTES (in for order) you on this trip? (take only one) 13. What How did you PAY thiswill trip? Route# Route#______ Route#______  Cash_____  Unlimited Ride Pass 13. How did you PAY for this trip? ( only one) 3 10-Ride Card 1 4 Cash 31-Day Pass 2 Ride(low Pass 5 Unlimited 31-Day Pass income) 3 6 10-Ride EZ RiderCard Youth Pass 4 31-Day 7 Other Pass 5 31-Day Pass (low income) 14.6 DidEZ you useYouth a Senior/Disabled or Youth Fare? Rider Pass ( only one) 7 Other 1 Senior/Disabled 2 Youth 3 Neither 14. Did you use a Senior/Disabled or Youth Fare? ( onlymany one) times per week do you make this same 15. How ( only one) trip using Metro Transit? 1 Senior/Disabled 2 Youth 3 Neither 1 2 Less than onceper a week 3 3-4 trips a week 15. 1 How many times week do you make this same 2 1-2 trips a week 5 or more trips a week only one) trip using Metro Transit? (4  Less than once a week 3 3-4 trips a week  1-2 tripsABOUT a week 4 5 or more trips a week YOURSELF 1 2 16. What is YOUR age? ______ Years ABOUT YOURSELF 17. What is YOUR gender? ( only one) 16. What is YOUR age? ______ Years 1 Male 2 Female 3 Do not identify as either 17. is YOUR gender? ( only ( only one)one) 18. What Are YOU employed?  No Male 2 Female 3 Do identify as either  2not Yes 11 only one) 18. YOUhave employed? 19. Are Do YOU a valid ( driver’s license? ( only one)   No No 1 1   Yes Yes 2 2 19. Do YOU have a valid driver’s license? ( only one)  No 1  Yes 2 continued  continued  20. Are YOU a college/university student? ( only one)  No 1  Yes 2 21. Are YOU of Hispanic, Latino, or Spanish origin? ( only one)  No 1  Yes 2 22. Of what racial group(s) do YOU consider yourself a member? ( all that apply)  Black/African-American  American Indian/Alaska Native 3 Asian 4 Hawaiian Native/Pacific Islander 5 White 6 Two or more races 7 Other 1 2 23. Do YOU speak English well? ( only one)  No 1  Yes 2 24. Which language(s) do YOU speak at home? ( all that apply)  English 2 Spanish 3 Hmong/Miao 1  Cantonese/Mandarin 5 Korean 6 Other 4 25. How long have YOU used Metro Transit? (only one)  Less than 6 mos. 2 6 mos. to 2 years 1  3 years to 5 years 4 More than 5 years 3 ABOUT YOUR HOUSEHOLD 29. Were any of these vehicles available today for YOU to make this trip? ( only one)  No  Yes 1 2 30. What category best describes the combined total income (before taxes) in 2014 for everyone in YOUR household? ( only one)  Under $15,000  $15,000-$34,999 3 $35,000-$49,999  $50,000-$74,999  $75,000-$99,999 6 $100,000 and more 1 4 2 5 WHAT DO YOU THINK? Circle HOW YOU RATE Metro service. N/A Poor Fair Good Very Good a. Cleanliness of buses N/A 1 2 3 4 b. Personal safety while riding N/A 1 2 3 4 c. Personal safety at a bus stop N/A 1 2 3 4 d. Personal safety at a transfer point N/A 1 2 3 4 e. Convenience of routes N/A 1 2 3 4 f. Driver courtesy N/A 1 2 3 4 g. Time waiting for bus N/A 1 2 3 4 h. Travel time on bus N/A 1 2 3 4 i. Crowding on bus N/A 1 2 3 4 j. Maps and schedules N/A 1 2 3 4 k. On-line trip planning N/A 1 2 3 4 Note: If you are a college student living away from home, do NOT include your parents’ household information. If you are currently staying with room-mates, PLEASE include information about your room-mates when describing your household. l. Bus tracking N/A 1 2 3 4 m. Overall satisfaction N/A 1 2 3 4 26. Including yourself, how many people live in YOUR household? Comments on Metro service: ______ Number of people in household 27. Including yourself, how many people in YOUR household are employed? _______ Number of workers in household 28. How many motor vehicles (cars, vans, motorbikes, or trucks) are available to people in YOUR household? ( only one) 0 2 1 1 2 4 3 or more 3 _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________ _____________________________________________________