Microsoft Mb2-714 Exam Practice Test

Transcript

www.passcert.com Microsoft MB2-714 exam practice test om Microsoft Dynamics CRM 2016 Customer Service sc er t.c http://www.passcert.com/MB2-714.html w w w .p as Microsoft MB2-714 exam is very popular in Microsoft field, many Microsoft candidates choose this exam to add their crede ntials, There are many resource online to offering Microsoft MB2-714 exam practice test, Through many good feedbacks, we conclude that Passcert can help you pass your test easily with Microsoft MB2-714 exam practice test, Choose Passcert to get your Microsoft MB2-714 certification. MB2-714 exam service： Free update for ONE YEAR PDF and Software file Free demo download before purchasing 100% refund guarantee if failed Microsoft MB2-714 exam practice test are available in pdf and Software format. This makes it very convenient for you to follow the course and study the exam whenever and wherever you want. The Microsoft MB2-714 exam practice test follows the exact paper pattern and question type of the actual MB2-714 certification exam. it lets you recreate the exact exam scenario, so you are armed with the correct information for the MB2-714 certification exam. www.passcert.com The safer , easier way to help you pass any IT exams.  1.You need to ensure that all of the resources for a scheduling activity are from the same site. What should you use? A. a selection rule B. a resource group C. a service level agreement (SLA) D. a field security profile Answer: C 2.You plan to create a service activity. You need to identify which types of participant can have defined work hours. Which two participant types should you identify? Each correct answer presents a complete solution. A. resource group B. site C. user D. equipment Answer: BC w w Answer: AB w .p as sc er t.c om 3.You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked. What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution. A. forms B. action calls C. scriptlets D. Window navigation rules 4.You are a customer service representative. You use the interactive service hub and a multi-stream interactive dashboard. At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first? A. Perform an Advanced Find. B. Perform a Global Search. C. Apply a hierarchal view. D. Apply a global filter. Answer: D 5.You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements: • Provides customer service representatives with a pop-up window initiated by the phone system • Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM Which technology should you include in the recommendation? A. the interactive service hub 2/3 The safer , easier way to help you pass any IT exams.  B. FieldOne C. Microsoft Parature D. Unified Service Desk w w w .p as sc er t.c om Answer: B 3/3 www.passcert.com Passcert Features: Free update service for one year 100% money back guarantee if failed Files sent in PDF and Software style Free demo download before purchasing Real questions from real test Passcert Hot Pages: Promotion page om http://www.passcert.com/promotion.asp sc er t.c Bundle page http://www.passcert.com/bundle.html .p as How to pay page w w w http://www.passcert.com/Sales.html Guarantee page http://www.passcert.com/Guarantee.html Passcert Hot Certification Page: Microsoft Oracle Symantec Citrix Appliance VMware BlackBerry RedHat IBM Apple Avaya Cisco EXIN ISEB Juniper Network Tibco SASInstitute EC-COUNCIL CIW EMC CompTIA CheckPoint Hitachi Zend-Technologies www.passcert.com LPI