Transcript
Repair FAQ’s
1. My product does not work and needs to be repaired, how much will this cost? 2. How long is the warranty on my product? 3. I bought my product abroad, is it still covered by warranty? 4. Where are the model & serial numbers of my product? 5. When is the contact centre open? 6. I am outside the UK, how can I call the contact centre? 7. Where can I find product information? 8. I am unable to find the information I need, how can I contact you for help? 9. Where can I find an authorised Philips service centre
My product does not work and needs to be repaired, how much will this cost? In many cases, when a product doesn’t behave as you’d expect, the problem can be resolved at home with no need to be without your product. Be sure to check our online help before looking to book a repair. In the Find your product section of our website you can find: • User manuals & Quick start guides • Software updates • FAQ’s, Tips and Tricks & Troubleshooting • Accessories & Spare parts • Tutorial Videos • Awards and reviews If you cannot resolve the issue yourself and your product is in warranty your product can be repaired or exchanged free of charge. To check if your product is still in warranty please check our general warranty document. If your product is no longer under warranty please contact our call center and they will try to assist you. Links: Find your product Warranty Contact us
How long is the warranty on my product? Philips warranties are usually between 12 and 24 month depending on the product you own. To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document. Links: Warranty
I bought my product abroad, is it still covered by warranty? Yes, at Philips we offer an international warranty for our products. To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document. Links: Warranty
Where are the model & serial numbers of my product? Model number of your product can be found: on the box, on the manual or on the product itself. Links: Find model number
When is the contact centre open? Our UK contact centre is open during the following times: Mon - Fri: 08.30am - 08.00pm Sat: 09.00am - 06.00pm Sun: Closed The contact centre is closed on Bank Holidays. You can contact us via live Chat service, e-mail or phone: Links: Contact us
I am outside Ireland, how can I call the contact centre? Products & services may vary from country to country, please contact your local support to ensure we can provide the best possible service.
To find out how to contact your local support please use the following link, choose your country then click Contact Links: Contact us
Where can I find product information? Information on our current product range can easily be found in the Products section of the Philips website. You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2). For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab. Links: Philips homepage
I am unable to find the information I need, how can I contact you for help? We aim to provide an excellent online support for all our products but appreciate that sometimes the information you need may be hard to find. Before contacting us please read the following tips for finding information on our website. If you are still unable to find the information you need you can contact our UK contact centre via live Chat service, e-mail or phone: Links: Where can I find product information? Contact us
Where can I find an authorised Philips service centre? In many cases, when a product doesn’t behave as you’d expect, the problem can be resolved at home with no need to be without your product. Be sure to check our online help before looking to book a repair. In the Find your product section of our website you can find: • User manuals & Quick start guides • Software updates
• FAQ’s, Tips and Tricks & Troubleshooting • Accessories & Spare parts • Tutorial Videos • Awards and reviews If you cannot find a solution on line, please contact our call centre and they advise you how your product can be fixed. Links: Find your product Contact
