Nashville Aio/3000 Reference Manual Pdf

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LINKPOINT ALL-IN-ONE/3000 NASHVILLE CONFIG 690 01.07.00 REFERENCE MANUAL CONFIG690 01.07.00 Version 1.0 September 28, 2004 LinkPoint® AIO/3000 Nashville; Application ID CONFIG 690 01.07.00 Manual Version 1.0 Published September 2004 LinkPoint International, Inc. 6101 Condor Drive Moorpark, CA 93021 www.linkpoint.com Printed in the United States of America. © Copyright 2004 LinkPoint® International, Inc. All rights reserved. Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval system, translated into any language, transmitted, in any form or by any means, without the prior written agreement of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document and the products it describes without prior notice. LinkPoint International shall not be liable for inadvertent technical errors or omissions made herein, nor for incidental or consequential damages resulting from the performance or use of this product. LinkPoint AIO is a service mark (SM) of LinkPoint International, Inc. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their expense. Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same of equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. NOTICE LinkPoint International reserves the right to make changes to specifications at any time and without notice. The information furnished in this publication is believed to be accurate and reliable; however, no responsibility is assumed by LinkPoint International for its use. Page Brief Description Of Change Revision Date TABLE OF CONTENTS INTRODUCTION ................................................................................................................... 1 GETTING STARTED ............................................................................................................. 3 GENERAL INFORMATION ..................................................................................................... 7 FEATURES AND OPTIONS .................................................................................................. 18 INITIALIZATION PARAMETERS ............................................................................................ 38 KEYPAD/TEMPLATE DESIGN.............................................................................................. 42 KEYPAD/TEMPLATE CHART............................................................................................... 43 SETUP .............................................................................................................................. 44 MEMORY CLEAR ......................................................................................................... 44 DOWNLOAD PROCEDURES (TELEPHONE)..................................................................... 46 DOWNLOAD PROCEDURES (PC TO TERMINAL)............................................................. 48 AUTOMATIC DOWNLOAD PROCEDURES ....................................................................... 51 HOST SETUP PROCEDURES (INITIALIZATION) ............................................................... 52 PASSWORD PROTECTION ............................................................................................ 54 HOW TO ADD PASSWORD PROTECTION TO CREDIT CARD SETTINGS ............................ 56 DEMO MODE ............................................................................................................... 66 DEMO MODE RECEIPT SAMPLE ................................................................................... 68 DEMO MODE RECEIPT SAMPLE LAYOUT ...................................................................... 69 CREDIT AND DEBIT CARD TRANSACTIONS ......................................................................... 70 RETAIL SALE (WITHOUT TIP ENTRY) ............................................................................ 71 RETAIL SALE RECEIPT SAMPLE .................................................................................. 75 RETAIL SALE RECEIPT SAMPLE LAYOUT ..................................................................... 76 RETAIL SALE (WITH TIP ENTRY) .................................................................................. 77 RETAIL TIP SALE RECEIPT SAMPLE (WITHOUT TIP) ...................................................... 81 RETAIL TIP SALE RECEIPT SAMPLE LAYOUT (WITH TIP)............................................... 82 RESTAURANT SALE .................................................................................................... 83 RESTAURANT SALE RECEIPT SAMPLE (WITHOUT TIP) .................................................. 87 RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITHOUT TIP)..................................... 88 RESTAURANT SALE RECEIPT SAMPLE (WITH TIP) ........................................................ 89 RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITH TIP) ........................................... 90 OPEN TAB .................................................................................................................. 91 OPEN TAB RECEIPT SAMPLE....................................................................................... 94 OPEN TAB RECEIPT SAMPLE LAYOUT ......................................................................... 95 CLOSE TAB ................................................................................................................ 96 CLOSE TAB RECEIPT SAMPLE ..................................................................................... 98 CLOSE TAB RECEIPT SAMPLE LAYOUT ....................................................................... 99 DEBIT RETAIL SALE .................................................................................................. 100 DEBIT SALE RECEIPT SAMPLE LAYOUT ..................................................................... 103 DEBIT RESTAURANT SALE ........................................................................................ 104 DEBIT RESTAURANT SALE RECEIPT SAMPLE ............................................................. 107 DEBIT RESTAURANT SALE RECEIPT SAMPLE LAYOUT ............................................... 108 AUTHORIZATION ONLY .............................................................................................. 109 © 2004 LinkPoint International, Inc. i Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. AUTHORIZATION ONLY RECEIPT SAMPLE .................................................................. 112 AUTHORIZATION ONLY RECEIPT SAMPLE LAYOUT ..................................................... 113 OFFLINE ................................................................................................................... 114 OFFLINE RECEIPT SAMPLE........................................................................................ 118 OFFLINE RECEIPT SAMPLE LAYOUT .......................................................................... 119 CHECK TRANSACTIONS................................................................................................... 120 STANDARD CHECK AUTHORIZATION (WITH CHECK MICR READER)............................ 120 STANDARD CHECK AUTHORIZATION (WITHOUT CHECK MICR READER)...................... 122 CPO/ECA CHECK SALE ........................................................................................... 124 TELECHECK ID CODES ............................................................................................. 127 CPO/ECA CHECK SALE RECEIPT SAMPLE ............................................................... 128 CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT .................................................. 129 CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT CONTINUED ............................... 130 ADJUSTMENTS................................................................................................................ 131 EDIT TRANSACTION .................................................................................................. 131 EDIT TAB .................................................................................................................. 133 EDIT TIPS ................................................................................................................. 135 VOID......................................................................................................................... 137 VOID RECEIPT SAMPLE ............................................................................................. 139 VOID SALE RECEIPT SAMPLE LAYOUT ....................................................................... 140 RETURN ................................................................................................................... 141 RETURN RECEIPT SAMPLE ........................................................................................ 144 RETURN RECEIPT SAMPLE LAYOUT ........................................................................... 145 CLOSE...................................................................................................................... 146 CLOSE BATCH RECEIPT SAMPLE .............................................................................. 151 CLOSE BATCH RECEIPT SAMPLE LAYOUT ................................................................. 152 CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 153 CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 154 REVIEW .......................................................................................................................... 155 CURRENT BATCH TOTALS REVIEW ............................................................................ 155 BATCH HISTORY TOTALS REVIEW ............................................................................. 156 SERVER TOTALS REVIEW .......................................................................................... 158 CARD TYPE TOTALS REVIEW .................................................................................... 160 TRANSACTION REVIEW.............................................................................................. 161 BATCH DETAIL REVIEW ............................................................................................. 163 OPEN TAB REVIEW ................................................................................................... 165 UNADJUSTED TIP REVIEW ......................................................................................... 167 SERVER DETAIL REVIEW ........................................................................................... 169 CARD TYPE DETAIL REVIEW...................................................................................... 172 SERVER OPEN TAB REVIEW ...................................................................................... 174 CREDIT— DEBIT— CHECK REPORTS .............................................................................. 177 BATCH TOTALS REPORT ........................................................................................... 177 CURRENT BATCH TOTALS REPORT SAMPLE .............................................................. 179 CURRENT BATCH TOTALS REPORT SAMPLE LAYOUT ................................................ 180 BATCH TOTALS HISTORY REPORT SAMPLE ............................................................... 181 BATCH TOTALS HISTORY REPORT SAMPLE LAYOUT .................................................. 182 SERVER TOTALS REPORT ......................................................................................... 183 EMPLOYEE ID TOTALS REPORT SAMPLE ................................................................... 185 © 2004 LinkPoint International, Inc. ii Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT ...................................................... 186 CARD TYPE TOTALS REPORT .................................................................................... 187 CARD TOTALS REPORT SAMPLE (SPECIFIC CARD TYPE) ........................................... 189 CARD TOTALS REPORT SAMPLE LAYOUT (SPECIFIC CARD TYPE) .............................. 190 CARD TOTALS REPORT SAMPLE (ALL CARD TYPES) ................................................. 191 CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES).................................... 191 CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES).................................... 192 CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................. 193 REPRINT ................................................................................................................... 194 DUPLICATE RECEIPT SAMPLE ................................................................................... 196 DUPLICATE RECEIPT SAMPLE LAYOUT ...................................................................... 197 BATCH DETAIL REPORT ............................................................................................ 198 BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ................................... 199 BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................ 200 BATCH DETAIL REPORT SAMPLE LAYOUT (CARD DETAIL ONLY)................................ 201 BATCH DETAIL REPORT SAMPLE LAYOUT (CHECK DETAIL ONLY).............................. 202 OPEN TAB REPORT................................................................................................... 203 OPEN TAB REPORT SAMPLE ..................................................................................... 204 OPEN TAB REPORT SAMPLE LAYOUT ........................................................................ 205 UNADJUSTED TIP REPORT ........................................................................................ 206 UNADJUSTED TRANSACTION REPORT SAMPLE .......................................................... 207 UNADJUSTED TRANSACTION REPORT SAMPLE LAYOUT ............................................. 208 OPEN TAB BY EMPLOYEE ID REPORT ........................................................................ 209 OPEN TAB BY EMPLOYEE ID REPORT SAMPLE .......................................................... 211 OPEN TAB BY EMPLOYEE ID REPORT SAMPLE LAYOUT ............................................. 212 CARD TYPE DETAIL REPORT ..................................................................................... 213 CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE) ............................................. 215 CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 216 CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE) ............................................. 217 CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE) ............................................. 218 CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 219 CARD TYPE DETAIL REPORT SAMPLE (ALL CARD TYPES) ......................................... 220 CARD TYPE DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ............................ 221 FIRST DATA GIFT CARD TRANSACTIONS ......................................................................... 222 GIFT CARD ACTIVATION ............................................................................................ 224 GIFT CARD ACTIVATION RECEIPT SAMPLE ................................................................ 226 GIFT CARD ACTIVATION RECEIPT SAMPLE LAYOUT ................................................... 227 GIFT CARD REDEMPTION .......................................................................................... 228 GIFT CARD REDEMPTION RECEIPT SAMPLE ............................................................... 230 GIFT CARD REDEMPTION RECEIPT SAMPLE LAYOUT ................................................. 231 GIFT CARD RELOAD.................................................................................................. 232 GIFT CARD RELOAD RECEIPT SAMPLE ...................................................................... 234 GIFT CARD RELOAD RECEIPT SAMPLE LAYOUT ......................................................... 235 GIFT CARD BALANCE INQUIRY .................................................................................. 236 GIFT CARD BALANCE RECEIPT INQUIRY SAMPLE ....................................................... 238 GIFT CARD BALANCE INQUIRY RECEIPT SAMPLE LAYOUT ......................................... 239 GIFT CARD BALANCE TRANSFER .............................................................................. 240 GIFT CARD BALANCE TRANSFER RECEIPT SAMPLE ................................................... 242 GIFT CARD BALANCE TRANSFER RECEIPT SAMPLE LAYOUT ..................................... 243 © 2004 LinkPoint International, Inc. iii Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. GIFT CARD VOID ....................................................................................................... 244 GIFT CARD VOID RECEIPT SAMPLE ........................................................................... 246 GIFT CARD VOID RECEIPT SAMPLE LAYOUT .............................................................. 247 GIFT CARD REFUND .................................................................................................. 248 GIFT CARD REFUND RECEIPT SAMPLE ...................................................................... 250 GIFT CARD REFUND RECEIPT SAMPLE LAYOUT ......................................................... 251 GIFT CARD CASHOUT ............................................................................................... 252 GIFT CARD CASHOUT RECEIPT SAMPLE .................................................................... 254 GIFT CARD CASHOUT RECEIPT SAMPLE LAYOUT....................................................... 255 GIFT CARD REPRINT ................................................................................................. 256 GIFT CARD REPRINT RECEIPT SAMPLE ..................................................................... 258 GIFT CARD REPRINT RECEIPT SAMPLE LAYOUT ........................................................ 259 GIFT CARD REPORTS ................................................................................................ 260 GIFT CARD TOTAL REPORT SAMPLE ......................................................................... 263 GIFT CARD TOTAL REPORT SAMPLE LAYOUT ............................................................ 263 GIFT CARD TOTAL REPORT SAMPLE LAYOUT ............................................................ 264 GIFT CARD DETAIL REPORT SAMPLE LAYOUT ........................................................... 265 GIFT CARD EMPLOYEE DETAIL REPORT SAMPLE LAYOUT ......................................... 266 GIFT CARD CLEAR BATCH ........................................................................................ 267 GIFT CARD CLOSE BATCH REPORT SAMPLE ............................................................. 269 GIFT CARD CLOSE BATCH REPORT SAMPLE LAYOUT ................................................ 270 GIFT CARD ERROR AND TIMEOUT MESSAGES.................................................................. 271 GIFT CARD PARTIAL REVERSAL MESSAGES .............................................................. 273 PETROLEUM TRANSACTIONS........................................................................................... 274 FUEL SETUP AND EDIT .............................................................................................. 275 GIFT CARD TOTAL REPORT SAMPLE ......................................................................... 283 FUEL INFORMATION REPORT SAMPLE LAYOUT .......................................................... 284 PETROLEUM SALE .................................................................................................... 285 PETROLEUM SALE RECEIPT SAMPLE ......................................................................... 289 PETROLEUM SALE RECEIPT SAMPLE LAYOUT (CONTINUED) ...................................... 291 PETROLEUM AUTHORIZATION ONLY SALE ................................................................. 292 AUTHORIZATION ONLY RECEIPT SAMPLE .................................................................. 296 PETROLEUM AUTHORIZATION ONLY RECEIPT SAMPLE LAYOUT ................................. 297 PETROLEUM OFFLINE SALE ...................................................................................... 298 PETROLEUM OFFLINE RECEIPT SAMPLE .................................................................... 302 PETROLEUM OFFLINE SALE RECEIPT LAYOUT ........................................................... 303 PETROLEUM OFFLINE SALE RECEIPT LAYOUT ........................................................... 304 PETROLEUM CREDIT CARD RETURN .......................................................................... 305 PETROLEUM CREDIT CARD RETURN SAMPLE RECEIPT LAYOUT ................................. 308 PETROLEUM CREDIT CARD RETURN SAMPLE RECEIPT LAYOUT ................................. 309 PETROLEUM RETURN RECEIPT SAMPLE .................................................................... 310 PETROLEUM DEBIT TRANSACTIONS ........................................................................... 311 PETROLEUM ATM/DEBIT SALE ................................................................................. 311 PETROLEUM DEBIT CARD SALE SAMPLE RECEIPT ..................................................... 315 PETROLEUM DEBIT CARD SALE RECEIPT SAMPLE LAYOUT ....................................... 316 PETROLEUM DEBIT CARD SALE RECEIPT SAMPLE LAYOUT ....................................... 317 PETROLEUM CPO/ECA SALE ................................................................................... 318 PETROLEUM CPO/ECA SALE SAMPLE RECEIPT LAYOUT .......................................... 322 © 2004 LinkPoint International, Inc. iv Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. PETROLEUM CPO/ECA SALE SAMPLE RECEIPT LAYOUT CONTINUED ....................... 323 PETROLEUM GIFT CARD REDEMPTION....................................................................... 324 PETROLEUM GIFT CARD REDEMPTION RECEIPT SAMPLE ........................................... 326 PETROLEUM GIFT CARD REDEMPTION SAMPLE RECEIPT LAYOUT .............................. 327 PETROLEUM GIFT CARD REDEMPTION SAMPLE RECEIPT LAYOUT CONT. ................... 328 PETROLEUM CLOSE BATCH ...................................................................................... 329 CLOSE BATCH RECEIPT SAMPLE .............................................................................. 331 CLOSE BATCH RECEIPT SAMPLE LAYOUT ................................................................. 332 CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 333 CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 334 ERROR CODES ............................................................................................................... 335 TERMINAL ASSIGNED ERROR CODES ........................................................................ 335 HOST ASSIGNED ERROR CODES ............................................................................... 336 © 2004 LinkPoint International, Inc. v Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. INTRODUCTION Congratulations on your choice of the LinkPoint® point-of-sale (POS) terminal. Whether you purchased the LinkPoint All-In-One (AIO) or the LinkPoint 3000 the LinkPoint family of products is ideal for your point-of-sale needs. Scientifically engineered, the LinkPoint combines user-friendly operation with “soft” programmable key functions. The screen-addressable keys and innovative backlit display panel make the terminal operation quick and easy. The LinkPoint 3000 is compatible with all major printers, while the AIO integrates a high-speed, thermal printer. Both terminals also contain additional serial ports for PIN pads, check readers and other peripherals. LinkPoint 3000 Figure 1 DISPLAY PANEL RS 232 PORT (SIDE) POWER AND PIN PAD PORTS (BACK) POWER PORT PIN PAD SERIAL PORT RS 232 PORT TELEPHONE LINE JACKS TELEPHONE LINE JACKS (UNDER) KEYPAD CARDREADER LinkPoint AIO Figure 2 © 2004 LinkPoint International, Inc. 1 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. This manual includes step-by-step guides through specific transactions and operations, and shows how to keep the terminal in peak operating condition. It was designed to also assist card processor help desks and bank/ISO clients with easy installation and troubleshooting procedures. Words that appear in capital letters and brackets, [LIKE THIS], stand for keys on the terminal keypad. Words that appear in capital letters without brackets, LIKE THIS, stand for either display messages or terminal feature settings. Printers The LinkPoint 3000 terminal supports all major terminal printers including the PrintPoint 1000 and 3000, the VeriFone® P250, P900 and the PrintPak 350. Printers attach easily to the LinkPoint 3000 terminal with a connecting cable. PIN Pad Devices The application programmed in the LinkPoint terminals support the BankPoint PIN Pad made by LinkPoint as well as VeriFone PINpads 102, 301, 1000, 1000SE and 2000 for debit transactions. PIN pads attach easily to the PIN pad port on the back of each terminal (please refer to the separate PIN pad manual for installation and operating instructions). The DUKPT encryption method is supported. Please note that all procedures written in this manual will be written using the LinkPoint BankPoint PIN Pad for personal identification number entry. Check Readers Both LinkPoint terminals support the Mag-Tek® Mini MICR and the Ingenico eN 2500 check readers for check services. © 2004 LinkPoint International, Inc. 2 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. GETTING STARTED Unpacking Carefully inspect the shipping carton and its contents for any damage that may have occurred during shipping. If the terminal is damaged, file a claim immediately with the shipping company or carrier and notify the company from which the equipment was purchased. Do not try to use a damaged terminal! To unpack the LinkPoint: 1. With the shipping carton right side up, open the carton’s lid. 2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the box. 3. Remove the terminal from its protective bubble wrap and place the bubble wrap back in the shipping carton. Remove the AC adapter from its protective box and return the box to the shipping carton. Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future. 4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint terminal, avoid areas with: ♦ Direct sunlight or objects that radiate heat ♦ Excessive dust ♦ Electrical devices that cause excessive voltage variations such as air conditioners, space heaters, fans, or high-frequency security devices LinkPoint 3000 Shipping Carton Contents LinkPoint AIO Shipping Carton Contents Figure 3 © 2004 LinkPoint International, Inc. 3 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Installation Installing either LinkPoint terminal is simple and requires no tools. To install the LinkPoint 3000: 1. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint 3000 terminal (Figure 4). Figure 4 2. Plug the adapter into a 120-volt electrical outlet (Figure 5) or into a quality surge suppressor. Figure 5 3. Insert one end of the telephone line cord into one of the modular jacks at the rear of the terminal. Insert the other end of the line cord into a modular telephone wall jack; just as one would connect a telephone (see Figure 6). The modular plug may be inserted directly into the wall jack or use a 4-prong adapter (not included) for older 4prong jacks. Note: A standard telephone may be connected to the other modular jack at the rear of the terminal. Figure 6 © 2004 LinkPoint International, Inc. 4 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. 4. If the PrintPoint 1000, 3000, VeriFone P250, P900, PrintPak 350, or other compatible printer is used with the LinkPoint 3000 terminal, please refer to the manual packaged with the printer for installation and operating instructions. 5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless an application has been pre-downloaded). To install the LinkPoint AIO: 1. Locate the power input port on the back of the AIO terminal (see Figure 7). Figure 7 2. Connect the male AC adapter plug to the power input port at the rear of the terminal (see Figure 8). The black sleeve that surrounds the plug has a round area that is unmarked and a flat area that is marked with two arrows. In order to connect the power adapter, please note that the plug must be turned upside down, so that the flat area of the sleeve is facing down. The sleeve acts as a lock to secure the plug to the terminal. Please note that if the cord must be disconnected from the terminal, the sleeve must be slid back in order to disconnect the plug. Figure 8 3. Plug the adapter into a 120V electrical outlet or surge suppressor (see Figure 9). Figure 9 © 2004 LinkPoint International, Inc. 5 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. 4. Connect one end of the telephone line cord into one of the modular jacks underneath the terminal. Thread the phone cord through its designated channel as shown in Figure 10. Insert the other end of the line cord into a modular telephone wall jack just as you would to connect a telephone. The modular plug may be inserted directly into the wall jack or into a four-prong adapter (not included) for use with older four-prong jacks. Note: You may connect a standard telephone to the other modular jack underneath the terminal. This connection may not be compatible with digital phone systems. Figure 10 5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless an application has been pre-downloaded). Maintenance The LinkPoint system does not need preventive maintenance. However, LinkPoint International does recommend periodic cleaning of the keypad, using a soft brush to remove any dust. Because the terminal can be damaged by liquids, do not spray liquid cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning the terminal. To avoid costly downtime, LinkPoint International also recommends protecting the terminal with a surge protector. Returning the Terminal for Service Please refer to your sales agreement for specific details on coverage to repair or replace the LinkPoint terminal. © 2004 LinkPoint International, Inc. 6 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. GENERAL INFORMATION Asynchronous Communications The application will communicate with all hosts using 300/1200 baud asynchronous ‘VISA’ protocol using custom FDMS Nashville formats. Asynchronous Communications is also supported for AMEX split dial. The terminal will display communication status messages during a communication session. If the session fails or the host returns a defined error code, an appropriate error message will display in order to facilitate a problem resolution by the support organizations. The communication display messages are shown on the second line and the first line is unchanged and typically displays information about the type of transaction in progress SALE, SETTLE... If a dial attempt fails on the primary phone number before the ACK or ENQ is received, a subsequent attempt will automatically be made using the alternate phone number in most dialing error scenarios. If a dial attempt fails after the ACK is received, the terminal should display the appropriate communication or host error message and wait to redial. DIALING... This is displayed qualification. WAITING FOR ANSWER This is displayed while the terminal is waiting for the initial poll character (ENQ) from the host system. TRANSMITTING... This is displayed while the terminal is sending a message to the host. RECEIVING... This is displayed while the terminal is attempting to receive a message from the host. ERROR nn RE-DIALING! during dialing and carrier This is displayed until carrier is qualified if the primary dial attempt fails and a subsequent attempt is made using the alternate phone number (‘nn’ indicates the exact error condition). NO LINE This is displayed if the initial dial tone qualification fails. NO DIAL TONE This is displayed if subsequent dial tone qualification fails. © 2004 LinkPoint International, Inc. 7 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. This is displayed if the carrier qualification fails. NO CARRIER ERROR nn, REDIAL? nnnnnnnnnnnnnnnnnnnn This is displayed if the comm session must be aborted due to communication errors or returned host error codes. The operator must press [YES] to restart the session or [NO] to completely abort all attempts. If error text is returned by the host (Host Error Code 98), then the text returned is displayed; if the text is longer than will fit on the display, pressing the right and left scroll keys (# and *) will display the next or previous screen of text respectively. Automatic Gratuity % An optional automatic gratuity % will be supported (local option) when non-zero will force an ‘ADD nn% Tip?’ prompt. If confirmed, an automatic gratuity will be calculated using the Automatic Gratuity %, will be added to the transaction amount and printed on the customer receipt. The confirmation of an auto gratuity overrides tip prompting on the sale but the line for adding in a tip on the customer receipt will still apply. Automatic Host Feature Update The Nashville host can indicate to the terminal that a feature setting update is required by returning the appropriate indicator. Without dropping the connection, the terminal should temporarily suspend the transaction in progress, perform a complete update and then send the original transaction. The parameter update should be performed after the first response when a multiple message session applies. Automatic (Host Initiated) Program Downloads Automatic Program Downloads Host Parameter adds support for host initiated unattended downloads. The auto download can be triggered based on a host supplied time or immediately. The application will not start the download until the batch has been closed. If auto settle is enabled, the terminal will auto settle the batch at the auto settle time and then perform the auto download at the time indicated or immediately if the auto download time has passed or the auto download type is ‘2’ for immediate. If the download confirmation host option is enabled, the following prompt will display: FULL DOWNLOAD NEEDED TO START DOWNLOAD NOW?. Press [ENTER] to initiate the download. If the download confirmation option is disabled, the FULL DOWNLOAD automatically initiates based upon the option settings and if the batch has successfully closed. © 2004 LinkPoint International, Inc. 8 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. An automatic download should never be initiated if there is an open batch regardless of the download type indicated. The host supplied automatic download options and parameters are shown in the following table: Download Time hhmm: Military Time to initiate a timed download Download Type “0” = Disabled. “1” = Timed: (Initiate a program download at the next occurrence of the Download Time if the batch is closed. If auto settle is enabled, auto settle the batch at the auto settle time before initiating the download.) “2” = Immediate: (Initiate a program download immediately after the batch is closed.) Confirm Download Flag “0” = No confirmation required “1” = Display confirmation prompt: DOWNLOAD NEEDED TO START DOWNLOAD NOW? Download Telephone Number Download Host Telephone Number All local options will be restored to the host download configuration if an auto download or initialization has been performed. Custom local options settings will have to be reentered after all auto downloads and initializations. If the auto download fails, a manual type FULL APPLICATION download will be required to restore the terminal to operational use. The following is a list of local options which are reset to the host download configuration settings when an application download or initialization is performed. If the custom settings were implemented prior to the download, those options will need to be restored. ♦ Passwords: This function is used to change minimum, medium, or maximum passwords from the default password that the host sends to the terminal during the download. ♦ Assign Function/Feature Protection Levels: None, Minimum, medium and maximum levels of protection may be assigned to the following terminal functions: sales, debit, offline sales, returns, auth only, open tab, close tab, check processing, settlement, transaction edits, adding tips, voids, batch review, batch reports, employee review, employee reports, reprints, duplicate transactions, adjustments, manual entry, locking the terminal, management functions, terminal setup. ♦ Local Dial Options: This option is used to designate the dial type: tone or rotary. ♦ Local Printer Option: This function is used to turn the printer ON or OFF and to change the default setting for the 2nd Receipt Delay. ♦ Tip Options: This option is used to turn on Auto Gratuity and the Tip Guideline. When the Tip Guideline is enabled the user is able to enter three gratuity guideline percentage options. © 2004 LinkPoint International, Inc. 9 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. ♦ Other Local Options: The Other Local Options are the Idle Time-Out (the number of seconds of inactivity allowed before the terminal returns to the idle menu) and the Key Beep ON/OFF option. Automatic Program Download During any feature setting update session, the Nashville host can indicate to the terminal that a full program load is required (immediately or at a specified time). The terminal will not attempt a full program load with an open batch. Batch History The batch history functions (review and report) will provide information relative to the last 8 settled batches including: settle date, internal batch ID, total number of credit card, debit card, CPO/ECA check items and the net dollar amount. Separate batch history functions are available for FDMS Gift Card. While Gift Card batch review screens are available, it is also possible to print batch totals, details and clerk reports while a gift card batch is open. When the Gift Card batch is closed, either a totals report or a detail report will print depending upon the downloaded parameter setting. Batch Reload In the event an open batch exists at the Nashville host following a full program download, the application will support the reloading of the entire batch from the host as part of the application startup procedure. Off-line, adjustment and void transactions will not typically be included in the records stored at the host since they are typically not transmitted to the host until the terminal is settled. Open tab transactions, however, are recorded at the host at the time of pre-authorization and will be reloaded. Open TeleCheck CPO/ECA transactions will be supported during a batch reload. Gift Card transactions are not supported in batch reloads. Card Type Group Each capture card type can be assigned (host defined) a card type group indicator. For example, MC and VS might be grouped together because they have the same card type group indicator and AX might be in a separate group because it has a unique card type group indicator. Card types can be grouped together (up to 9 card types to a group) or each card type can have its own unique group number. The grouping assigned determines how the detail and totals for reports and review functions is sorted and/or formatted when the CARD menu option is selected; card types with the same CARD TYPE GROUP INDICATOR are grouped together. © 2004 LinkPoint International, Inc. 10 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Calculator Function Standard LinkPoint built-in calculator functions will be supported. These functions allow simple arithmetic calculations and can be accessed from the idle menu by pressing the numeric keys followed by a key representing a mathematical symbol (÷, X, - or +) and then [ENTER] to obtain the result. Press the right green soft [S] key before an operation and the results from that operation will print. From the idle prompt, press [0] to access function. Check Processing The application will process all check authorizations to the Nashville and CARDnet host; check approval split dial will not be supported. The application will support the MagTek Mini MICR check reader. TeleCheck ECA/CPO is the standard check processing service currently supported through the Nashville host. Demo Mode Using the local management function, the application may be put into demo mode. Demo mode cannot be enabled or disabled when there is an open batch. In demo mode, the terminal will generate ‘demo’ responses without actually dialing and connecting to the remote host system. When in demo mode, a special demo idle prompt screen will alternate with the standard idle prompt screen as shown in the tables that follow. In demo mode, special ‘demo’ text will be printed on all reports and receipts. In demo mode, the approval code generated (displayed and printed) will be in the form ‘DEMOnn’ where ‘nn’ is the last 2 digits of the sequence number; the settlement response generated will be in the form ‘DEMOn’ where ‘n’ is the last digit of the internal settlement ID. In all cases, when a demo response is displayed, the terminal will sound three loud beeps. Demo mode can be used to test credit and debit cards, both standard and CPO/ECA TeleCheck check processing and First Data Gift Card. When simulating an online authorization response, the following simulated authorization response data will apply: Credit and Debit Card Processing Transaction Amount $1000.00 $99999.99 $100.00 - $999.99 $50.00 - $99.99 $00.00 - $49.99 Response Approval Code AVS Code Declined (na) (na) Referred Approved Approved (na) DEMOnn DEMOnn (na) NN YY Corporate Card Indicator (auth response indicator) (na) (na) ‘2’ - corporate card - non-commercial card © 2004 LinkPoint International, Inc. 11 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. TeleCheck Standard Check Guarantee Transaction Amount Less than $100.00 $100.00 - $125.00 $125.01 - Up Response Approved Declined Declined Response Code (na) DEMOnn (na) Entry Method Keyed Swiped Both TeleCheck CPO/ECA Check Guarantee Transaction Amount Less than $75.00 $75.01 - $100.00 $100.01 - $125.00 $125.01 - Up Response Approved Approved Declined Declined Response Code DEMOnn DEMOnn DEMOnn (na) Entry Method Swiped Swiped Both Both Gift Card Transaction Amount Response $00.01 - $49.99 Approved Approval Code DEMOnn $50.00 Approved DEMOnn $50.01 - $99999.99 Declined (na) Comment Approved (No Balance Due for Redemption transaction) Approved with Balance Due for Redemption transactions. Approved for all other transactions. Display a generic error (error code 57) Debit Card Processing The application will support debit online sale transactions. Auth only transactions, open tab transactions, voids, adjustments, off-line transactions and manually keyed account numbers will be blocked for debit transactions. A printer and a PIN pad must be attached before debit transactions are allowed. Host download debit options include: cash back, PIN pad cash back amount entry, PIN pad tip entry and printing of the signature line on the receipt. Additional debit host download options include tip and cash back entry via the PIN pad. Only the last 4 digits of a debit account number will be printed on the customer receipt. PIN entry is required for all debit transactions. Debit sale transactions must be initiated by pressing the [ATM/DEBIT] key. Floor Limit Sales If a credit card sale transaction is less than or equal to the card type floor limit, the transaction will be stored to the terminal batch as an off-line transaction without requesting an online authorization from the authorization host (FDMS Nashville or Amex). Card type floor limits will be ignored for debit, off-line sale, auth only, open tab and return transactions. © 2004 LinkPoint International, Inc. 12 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Full Program Downloads The terminal will support dial-up downloads from the FDMS Nashville host as well as PC-to-terminal downloads. In either download scenario, the application will force host parameter initialization after the full program download is completed. If a batch was not closed prior to the download, all approved online credit card and ECA transactions will be sent back to the terminal to restore the batch. Data that will not be sent back to the terminal includes offline credit card and gift card transactions. Gratuity Guidelines on Receipt If tip processing is enabled and the tip is not entered during the sale (blank tip and total line is printed on the customer receipt), three suggested tip amounts can (local option) be printed on the customer receipt as shown in the example below. The suggested tip percents will default to 15%, 20% and 25% but can be changed via the local tip options management function. GRATUITY GUIDELINES 15%=NN.NN 20%=NN.NN 25%=NN.NN Host Based Terminal Management The application will support management of most options and parameters from the FDMS Nashville host. A list of all host parameters is provided within the Host Parameter section. Automatic (host initiated) parameter updates (initialization) and full program loads are supported as described within this document. Idle Display The normal idle screen will be ‘SWIPE CARD FOR SALE’ on the first line and the merchant date and time on the second line. If the terminal is in demo mode, then the first line will alternately flash ‘SWIPE CARD FOR SALE’ and ‘DEMO MODE’. SWIPE CARD FOR SALE MM-DD-YY DDD HH:MM Display at idle state until a key is pressed, a card is swiped or for three seconds if in demo mode (local option). DEMO MODE MM-DD-YY DDD HH:MM If DEMO MODE is enabled (local option), display for 3 seconds and return to the main idle prompt. ‘IMPRINT CARD NOW!’ Prompt For transactions where the account number is manually keyed and card present applies, an ‘IMPRINT CARD NOW!’ prompt will be displayed as a reminder to the operator. The operator must press [ENTER] to continue with the transaction. © 2004 LinkPoint International, Inc. 13 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Interchange Compliance Data There is no requirement for the terminal to display, print or store the interchange compliance data (CPS/IPC) returned on an authorization response since the application primarily supports restaurant processing, retail processing and mail/telephone order where the original auth amount is always the same as the final auth amount (rather than where the final amount might be less than an original pre-auth amount due to back orders, etc. and where an open pre-auth must be retained after a batch is settled). For this application, the host system will manage the matching of the original compliance data received on the auth response with the final settlement record. IRS TRAC Reporting If tip entry is enabled, certain employee ID reports will include the total charged tips and total charged receipts showing charged tips. In addition, a line for writing in the total cash tips, a line for writing in the total tip outs, (used to calculate the total tips for indirectly tipped employees) and a total tips line are included. These totals are included to facilitate merchant reporting of tip information on the IRS ‘Employer’s Annual Information Return of Tip Income and Allocation Tips’ Form 8027. Although not related to the IRS 8027 form, the percentage of charged tips to transactions with charged tips will also be included on the reports. LinkPoint BankPoint PIN Pad Idle Display When the terminal returns to the idle state, the LinkPoint BankPoint PIN pad display should be reset to the PIN pad idle prompt as well. BANKPOINT WELCOME This is displayed on the PIN pad if a BankPoint PIN pad is connected. Lock Mode The lock function is used to temporarily disable the terminal until the assigned level password (or higher) is entered. Password Protection The application supports three levels of password protection (minimum, medium and maximum). Three of the levels: minimum, medium and maximum can support a unique password. The passwords may be changed locally in the local setup function. A terminal must be re-downloaded in order to restore the host defined default password. An override password will be supported when entering the local password setup function (or when the terminal is in LOCK mode) and will be the day of the month squared plus the month. For example, the override password for 9/23 would be (23X23) + 9 = 538. Certain features and functions can be assigned one of the four levels of protection; the entry of a higher level password will gain access to a feature or function protected with a lower level. For example, if employee detail reporting is protected with the minimum level protection, the medium or maximum level passwords can also be entered in order to perform the detail reporting functions. Once a function has been initiated from the idle © 2004 LinkPoint International, Inc. 14 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. state, the password for any level will only be requested once until that level or higher has been entered regardless of how many features associated with that level are password protected. For example, if batch review and edit are both password protected and the appropriate level or higher password has been entered for the batch review function then subsequent edits while in that function will not require re-entry of that level of password. The password prompting sequence is shown below. Pressing [CLEAR] at any point will return to the idle prompt unless LOCK mode has been enabled. TRANSACTION ENTER PASSWORD The password is requested if the level assigned to the function or feature or a higher level has not been previously entered in the current function (the first line is the transaction or function description ‘SALE’, ‘MANUAL’, DETAIL REPORT’, etc.). Asterisks are displayed as the password is keyed. TRANSACTION ACCESS DENIED Display (with beep) for 2 seconds if a lower level password is entered; return to ‘ENTER PASSWORD’. TRANSACTION INVALID PASSWORD Display (with beep) for 2 seconds if a password is entered that does not match either the min, med or max level password; return to ‘ENTER PASSWORD’. PIN Pad Processing The application will support the LinkPoint BankPoint PIN Pad, as well as the Verifone 102, 301, 1000, 1000SE and 2000 PIN pads. All PIN pads must be configured for DUKPT key management. The application will support card swipes from a handheld PIN pad as well as card swipes from the integrated terminal card reader. PIN entry will be required for all debit transactions. Entry of the tip and cash back amount may be allowed from the PIN pad based on host features. Pre-Dial For online credit card sale transactions, including gift card transactions the terminal will pre-dial as soon as account number and expiration date validation have been completed. Pre-dial will be disabled for a card type if a floor limit applies. For check transactions, pre-dial will begin before the amount is requested. The pre-dial is complete when the host carrier is qualified by the terminal but before the terminal carrier is raised. If user input is not completed within 30 seconds, the pre-dial should timeout, disconnect and a new dial session started upon completion of the user input. Pre-dialing is not supported for debit transactions or when a floor limit applies for a card type. © 2004 LinkPoint International, Inc. 15 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Printer Processing The application will support the PrintPoint 1000 and 3000 printers, the VFI 250/900, and the VFI 350 (40 column print format only) connected to the LinkPoint 3000. It will also support the printer attached to the AIO. A host feature will enable and disable printing of receipts and, if enabled, other options will control the printing of auth only and tab transactions. Reports will always print, regardless of the printer enable or disable host option setting provided a printer is connected. Up to 2 optional header lines and 2 optional footer lines will be supported for printing receipts and some reports. If a printer error is detected, the terminal will display an error message ‘Printer Offline’ on the top line and ‘Please Correct’ on the bottom line and an alert beep will sound. The application will automatically detect when the printer error has been corrected and will no longer display the printer error message. Printing may be temporarily disabled in the local setup function but a subsequent host parameter update (setup) will reset the printing status to the host value. Settlement (Interactive Capture) The host will store all on-line approved capture authorization transactions at the time of authorization, including TeleCheck CPO/ECA transactions. When the terminal settles, all off-line (sale and return), split dial (authorized to the AMEX host), adjustment (edit, close tab and add tip) and void transactions are first submitted to the host in an attempt to bring the terminal and the host in balance; the terminal will then send the settlement totals to the host. If the host and terminal are ‘in-balance’, the host will close the batch and the terminal will print the settlement report, store the batch totals (for history reporting) and close the batch. If, however, the host and terminal are ‘out-of-balance’, the terminal will be requested to upload the entire batch, including on-line approved transactions such as TeleCheck ECA transactions, offline, voids and adjustments before printing the settlement report and closing the batch. The batch will not be closed if any communication or host error occurs during the settlement session. Special Phone Number Symbols The phone symbols in addition to ‘0’ - ‘9’, ‘*’ and ‘#’ that the application will recognize are: Symbol Comment ‘N’ Communicate at 1200 baud; otherwise use 300 baud ‘,’ (comma) Pause 2 seconds ‘-’ (dash) Slow touch tone dial 5 digits/pulses per second (normal is 10) ‘+’ Wait for second dial tone ‘@’ Disable ‘line in use’ test ‘$’ Disable dial tone test and ‘line in use’ test ‘/’ Disable dial tone test but do not disable ‘line in use’ test © 2004 LinkPoint International, Inc. 16 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Thermal Printers When a thermal printer mechanism is used, a second copy of the customer receipt will be printed but without the signature and promissory note lines. The application will pause between copies for the number of seconds indicated by the SECOND RECEIPT TIMER or until the [ENTER] key is pressed before printing the second copy. If the SECOND RECEIPT TIMER is not ‘00’, the message TEAR NOW, PRESS ENTER will be displayed on the second line of the display and until the timer expires or [ENTER] is pressed. If the SECOND RECEIPT TIMER is ‘99’ for timer disabled, the application will wait until the [ENTER] key is pressed. A thermal printer will print inverse text. Transaction Sequence Number A transaction sequence number is generated for every settlement (capture) transaction. The sequence number will be displayed on the screen when the transaction is captured to the settlement batch. The sequence number will also be printed on the merchant and customer receipt copies. A sequence number will not be assigned for auth only transactions. The sequence number starts over at ‘001’ after each successful settlement. When applicable, the sequence number may be used to select a transaction in an open batch. Transaction Space Management The application will warn the operator ‘CLOSE SOON!’ when twenty or fewer transactions are left in the batch. Each time a transaction is stored to the batch, the average size of a data base record is recalculated based on the previous average and the size of the new record. At any point, the number of transactions remaining is the size of unused memory divided by the average size of a transaction. The application will display ‘BATCH FULL-CLOSE NOW’ and abort to the idle state when the batch is full. The batch must be successfully closed before a new transaction can be entered. If this process is interrupted at any point due to errors, the settlement close procedure must be restarted from the beginning. Gift card transactions are not included in batch settlements and therefore are not stored at the host for batch updates. The terminal will not send Gift Card transactions to the host when a batch update occurs. Please note: Gift card transactions are not included in credit and debit card batches because there is no gift card batch, there are only gift card totals that need to be cleared. As a result, when a batch update takes place, the terminal will not send gift card transactions to the host. Terminal Initiated Auto Settlement Terminal initiated auto settlement will be supported based on a host supplied auto settle hour and minute. Open tab transactions will be deleted without operator confirmation if they exist at the time of auto settlement and no warning will be displayed for un-tipped transactions. An auto settlement attempt will take place at the indicated time if transactions exist and regardless of any intervening operator initiated settlements; if transactions do not exist, auto settlement is not attempted until the next occurrence of the settlement time. © 2004 LinkPoint International, Inc. 17 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. FEATURES AND OPTIONS New Features Include: Electronic Commerce Indicator An Electronic Commerce Indicator (ECI) flag is available in the CONFIG 690 00.01.07 application. If enabled, when the credit card number is keyed in and merchant indicates the card is not present, a prompt will display asking if a transaction was received over the Internet. If so, another prompt will display asking if the information was received encrypted. Merchant Messaging Feature The Merchant Messaging feature allows the user to receive informational messages sent by the host computer. When the feature is activated: a MERCHANT ALERT header line will print in inverse font, followed by a message of up to four lines of 32 alphanumeric characters each. It will print on the top of the batch close report above the merchant header lines. Please note that messages will not appear as text on the terminal readout. Petroleum Processing The terminal can accept debit, credit, TeleCheck ECA and gift cards to purchase both gasoline and non-gasoline products at petroleum service stations. The terminal can be set to process up to five different grades of gasoline. Each grade can be set to sell gasoline at a different price per gallon. The receipt prints both the total transaction amount and total amount of gasoline purchased. Recurring Payment Indicator When the Recurring Payment Indicator (RPI) flag is enabled, a prompt appears that asks if the transaction (sale, refund, offline) is recurring transaction. A recurring transaction is a transaction that is repeated on a regular basis. This prompt occurs when the card number is keyed in and merchant indicates card is not present. Pressing [ENTER] when the prompt appears will allow the terminal to bypass the card code entry prompt, pressing [BACK SPACE] when the prompt appears will not. Existing Features Include: 2nd Receipt Delay The Second Receipt Delay terminal option controls the delay period between the printing of the first and the second receipt copies on printers configured for separate merchant and customer receipt printing. The options are: ♦ Do not pause between copies by setting delay time to 00 seconds ♦ Pause between copies by setting delay time between 01-99 seconds © 2004 LinkPoint International, Inc. 18 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Abbreviated Report Totals Determines how the totals will be printed on batch close reports. Two parameters: the Detail and Summary Totals parameter and the Net Summary parameter control this information. If both parameters are set to Y = card detail, check detail, card type totals, net grand totals and employee totals will print. If both parameters are set to N = only the card type totals and the net grand totals will print. ADJUST BEFORE CLOSE? Prompt When this prompt displays, the terminal is asking if the transactions with unadjusted tips will be editing now. If the [ENTER] (YES) key is pressed, the transactions will display so that they can be adjusted one by one, if [BACK SPACE] (NO) is pressed, the terminal will add zero tip amounts to all unadjusted tip transactions so the batch can close. Address Verification This host feature is card type specific and is used in conjunction with the AVS/Card Not Present, Bypass Card Present Prompt and Card Present Default host feature options explained in later paragraphs. This option enables and disables prompting for the customer ZIP and address code for transactions where the account number is manually keyed and card not present is indicated. Up to five digits of numeric street address information can be entered. Up to nine digits of alphanumeric zip code data can be entered. The parameter settings are: Y = the terminal will request the address information; N = address information will not be requested. A two character address verification code will be printed on receipts and displayed on the terminal. The first character is the address match code and the second is the ZIP match code. The possible character values and their definitions are listed: If the first character is: Y = Exact address match N = Not an address exact match X = Service not valid or other error If the second character is: Y = Exact ZIP code match N = Not an exact ZIP code match X = Service not valid or other error The following matrix shows all the transaction types supported by the application and whether AVS applies for the transaction type when the account number is manually keyed and there is an indication that the card/customer is present. © 2004 LinkPoint International, Inc. 19 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Applicable Transactions Sale Non-Debit Authorization Only Non Applicable Transactions Debit Sale Offline Sale Return Non-Debit Return Debit Open Tab Void Check Approval ♦ AVS Prompting Enhancements: AVS can be prompted for in both card present status and card not present settings. Download settings from the host: AVS Card Present Default and AVS/Card Not Present. ZIP Code entry is requested if AVS/Card Present applies and the card is present. Operator bypass of the ZIP entry is always allowed. If card not present is indicated, standard AVS ZIP and address code prompting apply. ♦ Authorization Processing: If AVS ZIP entry applies, Auxiliary Data Packet ‘0012’ for ‘Address Verification’ must be included in the authorization request and AVS response code(s) should be expected in the host response. The AVS response code must be stored with the transaction data (except for Auth Only transactions) displayed on the final authorization screen and printed on the customer receipt. ♦ Batch Uploads: The AVS response code is included in Auxiliary Data Packet ‘0012’ during batch upload and discrepancy batch upload processing. ♦ Detail Review and Reporting: The AVS response code must be printed on detail reports and displayed on detail review screens. American Express Split Dial Authorization This split dial option determines if American Express transactions will be routed through First Data or if they will be routed directly to American Express for authorization and then FDMS for settlement. The transactions will be settled to the FDMS Nashville host as offline sale transactions. The American Express split dial host download parameter ‘092’ when set to ‘1’ will route AMEX transactions directly to American Express for authorization. If the download parameter is set to ‘0’ will route AMEX transactions through First Data for authorization. ID 092 Description Amex Split Dial Data Size Type 1 N Comment 0 - Disable, 1 - Enable Note: American Express reverse PIP (authorization and settlement to American Express) will not be supported. © 2004 LinkPoint International, Inc. 20 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. AMEX Split Dial Terminal ID The Amex terminal ID is used in the split dial request to the Amex host and identifies the merchant to the Amex host. Auto Close Auto close is when the terminal is set to automatically attempt to close an open batch at an approximate time. If the merchant is not available to close a batch with an open transaction, the auto batch close feature is a necessary safeguard to ensure all transactions process in a timely manner. When it is time for the terminal to attempt to close automatically, if the terminal has no open batch, it will stay in a waiting mode and no action will be taken; if the batch has open transactions with unadjusted tips or open tabs, the terminal will zero out all open tabs and unadjusted tips and proceed with the close attempt; if the batch has open and non adjustable transactions, the terminal will proceed with the close attempt. Auth Tolerance % When a tab is closed, the total close amount will be compared to the original authorization amount. If the total close amount is above or below the original authorization amount by an amount greater than the auth tolerance percentage, the terminal will display a message instructing the user of the ‘over-authorized’ or ‘underauthorized’ status. Batch Close When the merchant has successfully performed a credit card, debit card, CPO/ECA check transaction or gift card transaction, the transactions become part of a batch. The merchant must close the batch before payment is received for those transactions. The feature will close all transactions in the open batch except gift card transactions. Gift card transaction batch will be cleared out instead of closed. The gift card batch clearing will allow new gift card transaction processing to begin. The batch can be closed in two different ways: manual close and auto close. Bypass Card Present Prompt This host download option is used to prompt the user if the card is present at the time the card number is manually entered into the terminal. If the Bypass Card Present Prompt host option setting is: • N= terminal will prompt card is present • Y=terminal will not prompt if card is present See also the Card Present Default paragraph printed later in this section. Bypass Tip Entry on Sale This parameter, called Bypass Tip on Sale, controls whether the tip entry occurs during a sale transaction. See Tip Processing paragraph printed later in this section. © 2004 LinkPoint International, Inc. 21 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Present Default This host download option sets the default transaction for manual credit card entry as either card present or card not present. If the Card Present Default is set to: • N = terminal assumes card is not present at card number entry • Y= terminal assumes card is present at card number entry See also the Bypass Card is Present Prompt paragraph printed earlier in this section. Card Range Prefix Length The Card Range Prefix Length parameter sets the exact number of lower and upper account number prefix digits used to match the transaction account number to an account number in the card range table. Card Range Table The card range table is used to match a transaction account number to the appropriate card type record in the card type table. The application searches and processes the card range table in the order the records were loaded during the initialization process. Each record in the card range table will point to a record in the card type table and multiple card range records can point to the same card type record. Each card range record is made up of the following elements: ♦ Minimum Account Number Length: The entered account number must be greater than or equal to this length in order to match a range record. ♦ Maximum Account Number Length: The entered account number must be less than or equal to this length in order to match a range record. ♦ Account Number Lower Prefix: The prefix of the entered account number (for the number of digits specified in the CARD RANGE PREFIX LENGTH) must be greater than or equal to the account number lower prefix in order to match a range record. Note: If the length of the entered account number is less than the CARD RANGE PREFIX LENGTH, then the entered account number should be padded with lead zeroes to the required length before a match on the prefix digits is attempted. ♦ Account Number Upper Prefix: The prefix of the entered account number (for the number of digits specified in the CARD RANGE PREFIX LENGTH) must be less than or equal to the account number upper prefix in order to match a range record. Note: If the length of the entered account number is less than the CARD RANGE PREFIX LENGTH, then the entered account number should be padded with lead zeroes to the required length before a match on the prefix digits is attempted. ♦ Confirm Card Type: The confirm card type option enables and disables card type confirmation when a keyed or swiped account number matches a given entry in the range table. If the option is disabled, the first match is used to process the transaction. If this option is enabled, then a card type confirmation prompt is displayed; a YES response selects the ‘found’ card type and a NO response restarts © 2004 LinkPoint International, Inc. 22 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. the search of the range table for another match on a different card type. The same logic applies for the initial match as well as all subsequent matches. ♦ Card Type Index: When the entered account number matches a card range record (based on the criteria above), the card type table is searched until a match is found between the CARD TYPE INDEX in the range record and a CARD TYPE INDEX in the card type table entries. ♦ Commercial Card Indicator: When the entered account number matches a card range record (based on the criteria above), the commercial card indicator indicates: Non-commercial: No special processing is required. Purchase card: Prompt for customer code (optional) and for sales tax (mandatory) with tax exempt confirmation if zero tax is entered or tax entry is bypassed. Corporate Card: Prompt for sales tax (mandatory) with tax exempt confirmation if zero tax is entered or tax entry is bypassed. Business Card: Prompt for sales tax (mandatory) with tax exempt confirmation if zero tax is entered or tax entry is bypassed. Unknown: Request commercial card type indicator from the host on the authorization request. If the transaction is approved and one of the above is indicated on the auth response, follow the same action as described above before the receipt is printed and before the authorization response is displayed; if the auth response indicates that the commercial card type is still ‘unknown’, the application will prompt for sales tax as if ‘corporate card’ had been indicated. For offline transactions, the terminal always prompts for sales tax if the commercial card type is ‘unknown’. Card Swipe Verification The card swipe verification option specifies if verification of the stripe read account number is required for electronically swiped cards. The parameter settings are: ♦ No Verification Required = No special processing is required. ♦ Display Account Number = Display the account number read from the card and wait for confirmation. ♦ Enter Last 4 Digits = Prompt for the last 4 digits of the account number and match to the last 4 digits of the account number read from the card. Display ‘MISMATCHED DIGITS’ prompt and try again if they do not match. ♦ Display and Enter Last 4 = Require entry of last 4 and display swiped account number (in that order) as described above. Card Type Table The card type table controls how the different card types are processed by the application. The host can load information for up to 10 card types with the 6th record reserved for check approval parameters. Each record in the card type table includes the following information about a card type: © 2004 LinkPoint International, Inc. 23 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. ♦ Card Type Mnemonic: The card type mnemonic is a two character abbreviation for a card type name; for instance: AX=American Express, DB=Debit, DC=Discover, DR=Diner’s Club/Cart Blanche, EC=TeleCheck CPO/ECA, GC=Gift Card, JC=JCB, MC=MasterCard, VS=VISA. In the remainder of this document in the display screen replicas, the card type mnemonic soft text will be represented by the words: card name, in the receipt or report replicas, the two character mnemonic will be used. ♦ Card Type ID: The card type ID is a unique two digit FDMS identifier. ♦ Card Type Classification: The card type classification specifies credit vs. debit card. See special processing requirements for debit transaction in the General Information chapter. ♦ Card Type Auth Message Code: The card type CARD TYPE AUTH MESSAGE code is included in an authorization request and is used for routing purposes at the host. ♦ Card Type Service Code: The CARD TYPE SERVICE CODE designates the type of service allowed for a particular card type. The service code can indicate that no transactions are allowed for the card type, that all transactions are authorization only (whether done in the sale function or the auth only function-not valid for any other function) or that transactions are capture (settlement transactions) unless done in the authorization only function. ♦ Card Type Floor Limit: The CARD TYPE FLOOR LIMIT is a parameter setting used to store capture sale transactions directly to the batch without requiring online authorization. The floor limit is a dollar amount value applies in the sale function only and never applies for debit or auth only transactions. Applicable transactions will be considered captured without authorization if the total transaction amount is less than or equal to the CARD TYPE FLOOR LIMIT. ♦ Card Type Reporting Group Indicator: The CARD TYPE REPORTING GROUP INDICATOR is used to group card types for reporting purposes. Up to 9 card type reporting group indicators are supported. Supported card types may be grouped in any combination including all together or all separate. Card types will be presented as sorted by card type reporting groups for all card type reports and in all card type review functions; in other words, card types with the same/matching CARD TYPE REPORTING GROUP INDICATOR will be presented together. For example, if MC and VS both had a group indicator of ‘01’, AX ‘02’ and DS ‘03, then MC and VS would be grouped together and AX and DS would be grouped separately. ♦ Card Type Index: The CARD TYPE INDEX indicates the position in the CARD TYPE TABLE for a particular card type and is used to determine the card type that applies for a card type range (see paragraph about card range tables printed earlier in this chapter). Card Validation Code (Card Code) The following matrix shows all the transaction types supported by the application and whether card code applies for mail or telephone order transaction types when the card is not present. © 2004 LinkPoint International, Inc. 24 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Applicable Transactions Sale Non-Debit Authorization Only Non Applicable Transactions Debit Sale Offline Sale Return Non-Debit Return Debit Open Tab Void Check Approval ♦ Card Code Host Parameter: The terminal application supports a host parameter card code card type option to enable card code entry for key entered online sale transactions when the card/customer is not present. This host parameter is card type specific. ♦ Card Code Prompting: Card code is a card verification tool designed to reduce fraud losses primarily on mail or telephone order transactions when the card is not present. The card code value is a three to four digit code imprinted on the back of the card in reverse italics following the card number that is also printed in reverse italics on the signature stripe. Like AVS, card code authorization processing applies for online auth only or captured sales if card code verification is enabled for the merchant and card type/issuer, if the account number is manually keyed and if card not present is indicated. If card code applies, the card code value must be requested from the cardholder, keyed at the terminal and submitted on the authorization request. If entry of the card code is bypassed, the terminal operator must indicate the reason the code cannot be obtained from the cardholder (the card code value is not printed on the card, the card code value is printed but is not legible or the operator deliberately chooses not to enter the code). The card code value should be requested immediately after the account number and expiration date has been keyed (while the cardholder is still looking at the card). card name SALE ENTER CARD CODE Enter the card code value and press [ENTER] to continue the transaction. If there is not a card code value, press [ENTER] to display reason codes. NOCODE UNREAD SKIP Select the appropriate card code reason code or press [ENTER] to try again. ↓ ↓ ↓ © 2004 LinkPoint International, Inc. 25 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Code Sales Authorization Processing: When card code entry applies for a transaction, ‘Card Code Information’ must be included in an authorization request (additional request data type 013) and card code response codes should be expected in the host response. The card code response code must be stored with the transaction data (except for auth only transactions); it will be displayed on the final authorization screen and printed on the customer receipt. Result Code Comment M Card code match N Card code no match S Card code should be on card but terminal indicated it was not U Issuer not certified and/or has not provided processor the encryption keys P Not processed X Server provider did not respond ♦ Batch Uploads: The card code response code is included in additional request data type 013 during batch upload and discrepancy batch upload processing. ♦ Batch Downloads (Restores): The card code response code may be included in additional request data type 013 during batch downloads for applicable AVS transactions. ♦ Detail Review and Reporting: The card code response code must be printed on detail reports and displayed on detail review screens. The following matrix shows all the Reports and Terminal Review Screens supported by the application and whether card code applies for mail or telephone order transaction types when the card is not present. Applicable Reports Close Batch Report Batch Detail Report Employee Detail Report Card Type Detail Report Non Applicable Reports Batch Totals Report Batch Totals History Report Card Type Totals Report Individual Employee ID Totals Report Employee ID Totals Report for All Employees Open Tab Detail Report Unadjusted Tip Report © 2004 LinkPoint International, Inc. 26 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Applicable Review Screens Review Transaction Batch/Employee Detail Review Card Type Detail Review Non Applicable Review Screens Batch Totals Review Batch History Review Card Type Totals Review Employee Totals Review Open Tab Review Unadjusted Tip Review Commercial Card Processing Based on a commercial card indicator in either the card type range table or the authorization response from the host, a customer code (purchase card) and/or sales tax (purchase, business or corporate card) may be requested during the processing of the transaction. For all commercial cards (purchase, corporate and business), the sales tax will be required and if bypassed or zero amount, a tax exempt status for that transaction must be confirmed. If the merchant is tax exempt (parameters) the sales tax will not be requested and a tax exempt status will be assumed for all transactions. Commercial card processing can be disabled based on a parameter and if disabled, a commercial card will be treated the same as standard credit cards of the same card type. The parameters are: Y = sales tax will be requested on commercial card transactions; N = sales tax will not be requested on commercial card transactions. Credit (Return) Enable Terminal setting allows credits also known as returns to be processed. Options are: Y = Credits/Returns can be processed; N = Credits/Returns cannot be processed. NOTE: The default for this parameter = Yes for all merchant types. DBA Name, Address, State and ZIP The DBA information is used for printing a merchant header on all receipts and reports. The DBA information should print only once for any given report. For example; if the ALL option is selected for a report (card type, employee ID, etc.) then the DBA should only print once. Debit Signature Line This option enables and disables the printing of the signature line on the customer receipt for debit transactions. Options are: Y = Signature line and promissory footnote will be printed; N = Signature line and promissory footnote will not be printed. Default Open Tab Amount The default amount for an open tab transaction is $0.00. The operator may override this amount by keying in a specific opening tab amount. © 2004 LinkPoint International, Inc. 27 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Detail on Settlement Report/Display Settlement Totals Determines how the totals will be printed on batch close reports. Two parameters: the Detail and Summary Totals parameter and the Net Summary parameter control this information. If both parameters are set to Y = card detail, check detail, card type totals, net grand totals and employee totals will print. If both parameters are set to N = only the card type totals and the net grand totals will print. Duplicate Invoice Number Check When this is option is set, once an invoice number is entered, the terminal will search for the same invoice number in the open batch. If a duplicate is found, a DUPLICATE, REENTER? prompt will be displayed and the operator may press [ENTER] (YES) to reenter or [BACK SPACE] (NO) to retain the duplicate. The parameter settings are: Y = the terminal will alert the user that the invoice number has already been used and give the option to reenter the number or N = the terminal will accept the duplicate invoice number. Duplicate Transaction Check This option enables and disables duplicate transaction checking. A duplicate transaction is indicated when the account number entered matches the account number for another non-deleted transaction for the same card type that is stored in the current batch. A confirmation prompt is displayed if a duplicate transaction is found; password protection may be required (local option) to allow the duplicate to be entered. The parameter settings are: Y = terminal will check for duplicate transactions; N = terminal will dial the host and check for duplicate transactions. Employee ID Processing This option enables and disables functions and features associated with employee ID (clerk, server, etc.) processing (employee ID entry, reports/review functions, IRS TRAC reporting...). Please note that examples in the manual of employee ID processing prompts will be referred to collectively as EMP, even though that is not a choice in the program. Employee ID Long Text The employee ID text (SERVER, CLERK...) is used for the receipt employee ID line and for display text as applicable. The different settings include: ♦ Server ♦ Clerk ♦ Guest ♦ Room ♦ Order ♦ Teller ♦ Bin © 2004 LinkPoint International, Inc. 28 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Employee ID Short Text The employee ID short text (SVR, CLK…) is used for employee ID entry and as printed text (report column headers...) as applicable. Employee ID Totals on Settlement Report This option enables and disables printing of the employee ID totals on the settlement report. Typically, the settlement grand totals are printed at the top of the report, the card type detail follows (if enabled) and the employee ID totals follow (if enabled). Enter Tip After Sale The download parameter TIP ENTRY turns on or off tip entry. In a credit transaction, when TIP ENTRY=Y, the terminal will prompt for tip after the sale. In a debit transaction, terminal will prompt for tip during the sale. In a credit transaction, if BYPASS TIP ON SALE=N also, terminal will prompt for tip either during or after the sale depending upon when the tip is entered. Gift Card Processing This application features First Data gift card processing as an option. Gift cards are value added cards that act as gift certificates. Programmed with a certain dollar amount, they can be given as gifts to customers who can redeem them only in the business for which the card was programmed. Key Invoice Number The Key Invoice number option determines if the invoice number will be manually entered or terminal generated. The parameter settings are: Y = User enters invoice numbers; N = Terminal generates invoice numbers. Terminal generated invoice numbers are generated in the form ‘XXYYY’ where ‘XX’ are the last two digits of the BATCH ID and ‘YYY’ are the last 3 digits of TRANSACTION ID. © 2004 LinkPoint International, Inc. 29 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Logon Password Security The host will assign and supply to the terminal a logon password following a full program download and can also supply a new logon password during any host parameter update session. For all communication sessions with the Nashville host, the terminal will include the last logon password received in the protocol header of the request message. For any request message, if the logon password supplied in the request packet does not match the logon password stored in the merchant demographic record at the host, an error code 50 will be returned and the host record will be marked as ‘violated’. On subsequent attempts, an error code 51 will be returned until the condition is resolved and the ‘violated’ status is removed. Manual Close Manual close is when the merchant attempts to close the batch manually, by pressing the correct key on the terminal keypad. If the batch contains open tip or open tab transactions that need to be adjusted, the terminal allows the merchant the choice of either adjusting them one at a time or allowing the terminal to zero out the transactions all at once. Merchant Date and Time The terminal date and time feature is usually set the local time and date for the merchant. The time is based on a time zone code in the merchant demographic record. The date and time will be updated after each successful batch close. Net Summary Setting Determines how the totals will be printed on batch close reports. Two parameters: the Detail and Summary Totals parameter and the Net Summary parameter control this information. If both parameters are set to Y = card detail, check detail, card type totals, net grand totals and employee totals will print. If both parameters are set to N = only the card type totals and the net grand totals will print. See the Abbreviated Report Totals section earlier in this manual. Open/Close Tab Processing Open/close tab processing is supported based on a parameter setting. An open tab transaction may be setup as the default transaction initiated by a swipe at the idle prompt. All open transactions must be closed or deleted before settlement is allowed. Close tab processing will use the Auth Tolerance setting to determine if the terminal should display a message indicating that the close tab amount is outside the tolerance range of the original open tab transaction. If the open tab amount + the tolerance rate is greater than the close tab amount, the message ‘UNDER AUTHORIZED’ will be displayed. If the open tab amount – the tolerance rate is less than the close tab amount, the message ‘OVER AUTHORIZED’ will be displayed. Deleted open tab transactions must be sent to the host during settlement. © 2004 LinkPoint International, Inc. 30 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Parameter ID Version The parameter ID version number is included in every parameter update session and must be echoed back in subsequent parameter request messages to identify what version of the parameters are currently loaded. PIN Pad Cash Back Entry This option determines if Cash Back Entry will be requested via the PIN Pad. The parameter settings are: Y = The Cash Back will be entered via PIN Pad; N = The Cash Back will be entered via the terminal. PIN Pad Tip Entry This option determines if Tip entry will be requested via the PIN Pad. The parameter settings are: Y = The Tip will be entered via PIN Pad; N = The Tip will be entered via the terminal. PIN Pad Type The PIN pad type defines the type of PIN pad indicated in the FDMS merchant demographic record. The FDMS host only supports DUKPT key management. If the application determines that the PIN pad connected does not match the PIN PAD TYPE received from the host, a warning message should be displayed (each time the PIN pad is used) for 2 seconds and then PIN pad processing should be attempted with the connected PIN pad device. Primary and Alternate Phone Numbers The primary and alternate phone numbers are used for all communication to the FDMS Nashville host with the exception of a user initiated parameter update which must allow the entry of an override phone number. For all communication sessions, the terminal will first attempt to connect using the primary phone number and if that fails will try again using the alternate phone number. If the second attempt fails, the terminal will display an error/REDIAL message and allow the operator the option of re-dialing or aborting the session entirely. Print Auth Only Receipts This option enables and disables printing of a merchant and customer receipt for auth only transactions if the global PRINT RECEIPTS option is enabled, if the global PRINT RECEIPTS option is disabled, the print auth only receipt should be ignored. Print Close Tab Receipts This option enables and disables printing of a merchant and customer receipt for close tab transactions if the global PRINT RECEIPTS option is enabled, if the global PRINT RECEIPTS option is disabled, the print close tab receipt should be ignored. © 2004 LinkPoint International, Inc. 31 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Print Invoices (Receipts) This option determines if the terminal will print receipts without affecting the printing of reports. Options are: Y = Invoices (Receipts) will be printed; N = Invoices (Receipts) will not be printed. Print Open Tab Receipts This option enables and disables printing of a customer receipt for open tab transactions if the global PRINT RECEIPTS option is enabled, if the global PRINT RECEIPTS option is disabled, the print open tab receipt should be ignored. Print Receipts This option enables and disables printing of a customer receipt. If disabled, receipt printing is disabled for ALL types of transaction; if enabled, other receipt printing options control the printing of other types of receipts (open tab, close tab, auth only...). Printer Type The printer type defines the type of printer indicated in the FDMS merchant demographic record. If the application determines that the printer connected does not match the PRINTER TYPE received from the host, a warning message should be displayed (each time the printer is used) for 2 seconds and then printer processing should be attempted with the connected printer device. Processor Merchant Number A processor merchant number is received for each card type that has a non-zero card type service. This number is typically printed on the customer receipt. The processor merchant number identifies a merchant to a processor such as VISA, MasterCard, Amex, etc… Purchase Card Processing This option determines if Level II purchase card prompts (Purchase Number and Sales Tax) will be requested on purchase card transactions. The parameters are: Y = Purchase card prompts will be requested on purchase card transactions; N = Purchase card prompts will not be requested on purchase card transactions. The following matrix shows all the Review types supported by the application and whether displaying Purchase Card Customer/Purchase Code information is applicable. © 2004 LinkPoint International, Inc. 32 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Applicable Review Screens Non Applicable Review Screens Review Transaction Batch/Employee Detail Review Card Type Detail Review Batch Totals Review Batch History Review Card Type Totals Review Employee Totals Review Open Tab Review Unadjusted Tip Review Receipt Account Number Truncation Many states now require truncation on the customer credit and debit card receipt copies. Merchant receipt copies are not affected. Truncation consists of two elements: ♦ when part of the credit card number is obscured ♦ the card expiration date is not printed at all Setting the Truncate Account # setting to Y accomplishes both elements of truncation. It masks all but the last four digits or the credit and debit card numbers with an “x” and it does not allow the expiration date of the card to print at all. When enabled, a second/separate customer receipt will be printed (or re-printed) for roll and thermal printers - following the same guidelines (tear processing and options) as used for thermal printers today. “Merchant Copy” and “Customer Copy” should be printed on the appropriate receipt – the host “Print Top Copy” option should be ignored. The following matrix shows whether these flags apply for each receipt type; the flags should be ignored for non-applicable receipt types (the full account number and expiration date should be printed). Applicable Receipts (Truncation Optional) Sale Non-Debit Authorization Only Offline Sale Return Non-Debit Void Open Tab Close Tab Non Applicable Receipts (Always Truncated) Debit Receipt Cardholder Name This prints the cardholder name on the line following the signature line if the name can be read from the card for swiped transactions. The parameter settings are: Y = Cardholder name will be printed; N = Cardholder name will not be printed. © 2004 LinkPoint International, Inc. 33 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Receipt Distribution Copy Footer This option enables and disables the printing of the distribution copy footer MERCHANT COPY and CUSTOMER COPY at the bottom of the receipt. The different settings are: Y = Copy distribution phrase will be printed; N = Copy distribution phrase will not be printed. Receipt Invoice Number Text The receipt invoice text (INVOICE, DRAFT, FOLIO...) is used when printing the invoice number line on the customer receipt. Receipt Optional Header Lines When enabled, the option provides up to two lines of text just below the merchant header information. The lines of text can be programmed with any message chosen by the merchant up to 40 characters per line. Receipt Optional Footer Lines When enabled, the option provides up to two lines of text near the bottom of the receipt. The lines of text can be programmed with any message chosen by the merchant up to 40 characters per line. Receipt Pre-Tip Amount Text The base pre-tip amount text (BASE, FOOD/BEVERAGE/TAX, MDSE/SERVICES...) is used when printing the pre-tip/base amount line on the customer receipt when multiple amounts apply. The different settings are: ♦ Food/Beverage/Tax ♦ Mdse/Services ♦ Restaurant ♦ Food/Bev/Tax/Tip ♦ Enter Food Amount ♦ Pre-Tip Amt ♦ Base ♦ Sales ♦ Subtotal Receipt Promissory Footer This option enables and disables the printing of the promissory note (‘I AGREE TO PAY...’) at the bottom of the customer receipt. The parameter settings are: Y = Promissory footnote will be printed; N = Promissory footnote will not be printed. © 2004 LinkPoint International, Inc. 34 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Receipt Tip Amount Text This option determines the tip line description to be printed on receipts. The settings include: ♦ Tip ♦ Gratuity ♦ Service Refunds The refunds feature provides the ability to refund selected transaction amounts. Refunds never apply to authorization only or debit transactions. Sales Tax Exempt If the SALES TAX EXEMPT option is enabled, then tax is not requested for commercial card transactions, but the tax is submitted to the FDMS host padded with all zeroes and with the sales tax exempt status indicating tax exempt. The parameters are: Y = Sales tax will not be requested or calculated; N = Sales tax may be requested or calculated. The following matrix shows all the transaction types supported by the application and whether VS Max Commercial Card Tax % applies for the transaction type when sales tax is entered. Applicable Transactions Non Applicable Transactions Sale Non-Debit Return Non-Debit Offline Sale Adjustments Close Tab Authorization Only Debit Sale Return Debit Void Check Approval Open Tab Sales Tax Generation This option determines how the sales tax amount will be requested for all transactions. Options are either: ♦ Not applicable ♦ Calculate based on set sales tax percentage (see Sales Tax Percentage below) ♦ Prompt for tax Sales Tax Percentage This option determines the percentage of the transaction that will be calculated and reported as tax. The actual percentage must be specified. © 2004 LinkPoint International, Inc. 35 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Sales Tax Reporting This option determines if sales tax will be reported on all transactions, regardless of commercial card status. Options are: Y = Sales tax will be requested or calculated based on the value of the Sales Tax Generation Method parameter; N = Sales tax will not be requested or calculated. Note: Sales tax reporting on commercial cards will apply (if supported by the application) regardless of the value of this parameter. Server Totals on Summary Report Determines how the totals will be printed on batch close reports. Two parameters: the Detail and Summary Totals parameter and the Net Summary parameter control this information. If both parameters are set to Y = card detail, check detail, card type totals, net grand totals and employee totals will print. If both parameters are set to N = only the card type totals and the net grand totals will print. Startup Initialization Phone Numbers The startup phone numbers (primary and alternate) are received in the download CONFIG.SYS file and are used to request the initial copy of the FDMS Features Screen. After the full program download has completed successfully, the terminal should drop the line and REDIAL using the phone numbers from CONFIG.SYS to obtain the initial copy of the FDMS initialization parameters. Normal processing should not be allowed until the process has completed successfully. Startup Initialization Status Flag The initial copy of the initialization parameters will include the INITIALIZATION STATUS FLAG which can indicate any of the following: STARTUP ♦ Initialization complete - begin processing ♦ Initialization complete - reload open batch at host ♦ Initialization restart - hang up and try again using last phone numbers received Summary ID The summary ID is used to identify a settlement batch uniquely to the FDMS host. The host supplies the initial value for the summary ID during the initial startup parameter session. The terminal will increment the summary ID after each successful settlement session. © 2004 LinkPoint International, Inc. 36 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. ‘Tax Too Large’ Edit for Adjustment of Tax Amounts The following matrix shows all the adjustment functions supported by the application and whether Adjustment of Tax amounts apply for the adjustment. Applicable Adjustment Functions Edit Close Tab Non Applicable Adjustment Functions Add Tip Adjustment of Tax Amount Prompting Enhancement: The terminal should display ‘TAX TOO LARGE’ when the edited tax amount is greater than the transaction amount. Tip Processing This option enables and disables prompting for a tip amount either during a sale (for credit and debit transactions) or after a sale (for credit transactions only). In a credit transaction: if BYPASS TIP ON SALE=N, terminal will prompt for tip during sale, if no tip is entered during the sale, the receipt will print with an empty tip line and the tip can be added after the sale; if tip is entered during the sale, receipt will print with the tip amount; if BYPASS TIP ON SALE=Y, terminal will not prompt during sale, receipt will print with an empty tip line and will only prompt after the sale. In a debit transaction, if BYPASS TIP ON SALE=Y, the terminal will only prompt for tip entry during the sale. Tip Text This option determines the tip line description to be printed on receipts. The settings include: ♦ Tip ♦ Gratuity ♦ Service Transaction ID 00000-32000 (terminal assigned unique identifier across credit, debit and ECA)incremented for each attempt regardless of success/fail status. Unadjusted Tips Warning at Settlement This settlement function prompts the operator that there are transactions with unadjusted tips in the batch. The operator then has the ability to either abort the close attempt and adjust the transactions individually or complete the settlement attempt by zeroing out all unadjusted transactions. This function will only apply if ‘Tip Processing’ is enabled. © 2004 LinkPoint International, Inc. 37 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. INITIALIZATION PARAMETERS In the charts listed below, the shaded boxes indicate changed or updated parameters. GAPS Parameter Changes: • Recurring (RPI) Location 1981-1990 • E-Commerce (ECI) Location 1981-1990 • Petroleum Location 1874 • Ingenico eN2500 Check Reader Location 876 • VeriFone® 1000SE PIN pad Location 792 • Nashville Download Maximum Baud Rate Location 880 • TeleCheck Application Name Location 881 • TeleCheck Download Phone Number Location 882 • TeleCheck Download Max Baud Rate Location 883 • Gift Card Range Type ‘09’ Location 813-8nn Card Type/Slot Flags (Locations 1981 – 1990/Card Type Slot 1-10): Loc Description Size Type Comment 1981-1990 Card Type Flags Card Code Verification 1 N 0 = Disable, 1=Enable AVS/Card Present 1 N 0 = Disable, 1=Enable AVS/Card Not Present 1 N 0 = Disable, 1=Enable CPS/ICP 1 N 0 = Disable, 1=Enable ECI Indicator 1 N 0 = Disable, 1=Enable RPI Indicator 1 N 0 = Disable, 1=Enable Room Rate/Room Tax Prompt 1 N 0 = Disable, 1=Enable Rental Class Exempt Prompt 1 N 0 = Disable, 1=Enable ID/Tax PIN Pad Type Option: If Location 792 is empty, the PIN Pad type is not supported. The appropriate values are shown below. Loc Description Size Type Comment 792 PIN Pad Type 1 N See matrix © 2004 LinkPoint International, Inc. 38 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Product Number Location 792 Equivalence Product Name 300001 300003 300005 300006 300007 300008 300009 300010 300011 300012 300013 300009 300016 300066 4 0 empty empty 0 empty empty 2 empty 3 2 7 7 2 2 IVI 7.44 IVI 8.00 VFI 101 IVI 7.76 15.01 RS232 IVI 15.01 VFI 301 VFI 102 VFI 201 VFI 101D VFI 1000 VFI 301 VFI 2000 VFI 1000SE EN-Crypt 100 Merchant Parameters: ID Description Size Type Comment 061 Merchant ID 11 N FDMS Merchant ID 030 Idle Text V/16 A Use application default if empty or not present 015 Processing Code 1 A S- Sales A - Cash Advance 016 Merchant Type 1 A R - Retail H - Hotel F - Restaurant T - Mail/Telephone Order O - Other 028 Merchant Date and Time 13 N WYYMMDDHHMMSS (W = 0 for Sunday to W = 6 for Saturday 879 Nashville Download Phone # V X May include ‘-’ for pause and ‘N’ for 1200 baud 880 Nashville Download Phone # Max Baud Rate 7 N The maximum baud rate (bits per second) allowed for the Nashville Download Phone # above. Examples are (but not limited to): ‘0000300’ – 300 baud ‘0001200’ – 1200 baud ‘0002400’ – 2400 baud ‘0004800’ – 4800 baud ‘0009600’ – 9600 baud ‘0014400’ – 14.4K baud © 2004 LinkPoint International, Inc. 39 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. ID Description Size Type Comment ‘0056000’ – 56K baud 881 TeleCheck Application Name V X Defines application to be downloaded (e.g. ‘NGNV’ for all TeleCheck applications) 882 TeleCheck Download Phone # V X Telephone number for TeleCheck download host 883 TeleCheck Download Phone # Max Baud Rate 7 N The maximum baud rate (bits per second) allowed for the TeleCheck Download Phone # above. Examples are (but not limited to): ‘0000300’ – 300 baud ‘0001200’ – 1200 baud ‘0002400’ – 2400 baud ‘0004800’ – 4800 baud ‘0009600’ – 9600 baud ‘0014400’ – 14.4K baud ‘0056000’ – 56K baud 004 Download Parameters Download Time 4 N Download Type 1 N 0 - Not required 1 - Timed (based on download time) 2 - Immediate (ignore download time) 021 Shift Processing 1 N 0=Disable, 1=Enable 022 Cash Management 1 N 0=Disable, 1=Enable 023 Time and Attendance 1 N 0=Disable, 1=Enable Check Reader Parameters: ID Description 876 Check Reader Parameters Size Type Comment 087601210MagTek®, 087603510eN2500 Check Reader Type 2 N 00-No check reader 01-MAGTEK MICR 03-Ingenico en2500 (others to be defined) Baud Rate 1 N 0=300 1=600 2=1200 3=2400 4=4800 5=9600 Comm Type 1 N 1=7E1 2=8N1 Send Status Byte 1 N 0=Disable, 1=Enable © 2004 LinkPoint International, Inc. 40 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Range Table: (Field IDs 813-8nnn) ID Description Size Type 2 N Min Account # Length 2 N Card Type Pointer 1 N Card Type Record Pointer+1 corresponds to Card Type Index field in Card Type record above (for example, pointer 0 corresponds to Index 01). Range Type 2 N 00 - Normal 01 - Card Type confirmation required 05 - Disable account # check digit verification 07 - Purchase card range 08 - Purchase card range/card type confirmation required 09 – Gift card Account # Lower Prefix V N Length specified above (ID 813) Account # Upper Prefix V N Length specified above (ID 813) Max Account # Length 2 N 813 Range Prefix Length 814 Card Range Record Record Comment 08-determines length of up/low prefix fields below Following data present for releases that support Fall requirements for commercial cards (based on RAM rev by terminal and config) Commercial Card Type Indicator 2 N ‘00’= Not a commercial card or Commercial Card Processing is disabled ‘01’=Purchase Card ‘02’=Corporate Card ‘03’=Business Card ‘04’=Unknown (request Commercial Card Type on auth request) Repeat previous record as applicable using next contiguous memory location 8nn End of Ranges Entry 2 N '00' - End of table Petroleum Processing Parameters: ID 1874 Description Petroleum Processing Size Type 1 N Comment '0' - Disable, ‘1’ – Enable © 2004 LinkPoint International, Inc. 41 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. KEYPAD/TEMPLATE DESIGN LinkPoint AIO A . B C S VOID F - ‘ SALE G S “ L 1 : I CHECK E ; N 3 , RETURN J REVIEW M 2 + S H ATM/DEBIT K D sp @ CLOSE ( P R ÷ I N CLEAR T O P 4 S Q A 5 T 7 6 U 8 9 R U T H O N L Y O F F L I N E ) X V ALPHA ! — BACK SPACE L A S T M E N U P R E V NO W X ✱ Í Y 0 # Î A D J U S T Z & + = ENTER N E X T YES © 2004 LinkPoint International, Inc. 42 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. KEYPAD/TEMPLATE CHART LINKPOINT AIO ALPHA/SYMBOL ASSIGNMENTS Key Assignment ALPHA MODE [ALPHA] is depressed once or twice prior to pressing the corresponding key Symbol displayed when pressing the corresponding key directly (NO ALPHA KEY) [VOID] Left Green [S] A B . (period) - (hyphen) Center Green [S] C Space Right Green [S] D + [RETURN] [SALE] [ATM/DEBIT] [CHECK] [REVIEW] [CLOSE] [1] [2] [3] E F G H I J K L M N , (comma) ‘ (apostrophe) “ (quote) : (colon) ; (semi-colon) @ (“at”) 1 2 3 ( O P Q R S T U V 4 5 6 ) 7 8 9 ! W X Y Z * (asterisk) 0 # (pound) & (ampersand) [÷] [4] [5] [6] [x] [7] [8] [9] [−] [*] [0] [#] [+] © 2004 LinkPoint International, Inc. 43 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. SETUP After the terminals have been unpacked and installed they may require setup. The following procedures explain the setup procedures that are necessary to use the LinkPoint AIO and 3000 terminals. Please note that any setup procedures performed by the merchant must be attempted only after consulting with either your service provider help desk or sale representative. Most terminals arrive at the merchant location after these procedures have already been performed so they may not be necessary for normal merchant use. Memory Clear This function is only performed before a full application download. Do not perform a memory clear for parameter initialization or partial downloads. The memory clear function clears the terminal memory of previous application installations and other stored data and also prepares the terminal for a full application download. IMPORTANT! Before a full application download can occur a full memory clear procedure must be performed. This feature will also delete an open batch, so please perform a batch close procedure before attempting a memory clear. Please follow the procedures below to perform a full memory clear. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Existing Application: When this screen appears, an existing application is installed on the terminal. Unplug the power chord from the back of terminal. While holding down the [CLEAR] key, re-install the power chord. App. not available Time Load Setup No Application: When this screen appears, an application is not installed on the terminal. Unplug the power chord from the back of terminal. While holding down the [CLEAR] key, re-install the power chord. When this message appears, release the [CLEAR] key. Key in [4] [6] [5] [1] [0] [7] [0] and press [ENTER]. Enter password: CLEAR to cold start Any other to resume Press the [CLEAR] key. © 2004 LinkPoint International, Inc. 44 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments AIO X.X L,XX/XX/XX Select Test Number The memory has now been cleared from a portion of the terminal. Press the [*] key. App. not available Time Load Setup When this screen appears, the application has been deleted from the terminal. App. not available Time Load Setup Press the right [S] key. Ports Setup Model Test Test Mem Clear Press the right [S] key. Press the left [S] key. Diags Enter password: Press [4] [6] [5] [1] [0] [7] [0] and press [ENTER]. CLEAR: Are you sure? Yes No Press the left [S] key. AIO X.X L,XX/XX/XX Select Test Number The memory has now been cleared from both portions of the terminal memory. Press the [*] key. App. not available Time Load Setup When this screen appears, the application has been deleted from the terminal. It is now ready to be downloaded. © 2004 LinkPoint International, Inc. 45 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Download Procedures (Telephone) There are two different ways to download the LinkPoint terminal, telephone download and PC to POS terminal download. Please follow the procedures below to download the application by telephone. Please contact your service provider or sales rep for assistance with all download procedures. DO NOT DOWNLOAD A TERMINAL WITHOUT ASSISTANCE FROM YOUR SERVICE PROVIDER HELP DESK OR SALES REPRESENTATIVE. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM If this screen appears when the terminal is powered up, the terminal is already loaded with an application. Even though a download can take place with a loaded terminal, it is recommended that the terminal memory be cleared before downloading this application. Please see the previous procedure for instructions on how to clear the terminal memory. Once the memory is clear, proceed with the download. App. not available Time Load Setup When this screen appears, the application has been deleted from the terminal. It is now ready to be downloaded. Press the middle [S] key. Select app type Base/SA Supt Lib If this screen appears, press the left [S] key. Press the left [S] key. Download Set Port Enter phone number. Key in the download phone number and press [ENTER]. Enter Appl. ID Key in application ID and press [ENTER]. Please see page 43 for instructions on how to enter alphanumeric information on the LinkPoint terminal. Enter Terminal ID. Key in terminal ID and press [ENTER]. © 2004 LinkPoint International, Inc. 46 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Modem download Full Partial Dialing… Operator Action and Comments Press the left [S] key. Please wait, the terminal will display several messages. ---------XXXXXXXX,XXXXXXX As the application is loaded into the terminal the bars on the top line of the display will become asterisks. MUST INITIALIZE INITIALIZING NOW… The terminal will load specific information to complete the download. MUST INITIALIZE! ENTER PHONE # The terminal did not complete the initialization process. Simply press [ENTER] to try again. INITIALIZATION COMPLETE! The initialization process is complete. The terminal will then display several messages. SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM The download was successful and terminal is ready to process transactions. © 2004 LinkPoint International, Inc. 47 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Download Procedures (PC to Terminal) There are two different ways to download the LinkPoint terminal, telephone download and PC to POS terminal download. Please follow the procedures below to download the application PC to POS terminal. Please make sure that your PC is set to the proper download screen and that the download cable is plugged into the RS-232 port on the LinkPoint terminal. The terminal must also be plugged into an active phone line to complete this download. Please contact your service provider or sales rep for assistance with all download procedures. DO NOT DOWNLOAD A TERMINAL WITHOUT ASSISTANCE FROM YOUR SERVICE PROVIDER HELP DESK OR SALES REPRESENTATIVE. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM If this screen appears when the terminal is powered up, the terminal is already loaded with an application. Even though a download can take place with a loaded terminal, it is recommended that the terminal memory be cleared before downloading this application. Please see the previous procedure for instructions on how to clear the terminal memory. Once the memory is clear, proceed with the download. App. not available Time Load Setup When this screen appears, the application has been deleted from the terminal. It is now ready to be downloaded. Press the middle [S] key. Select app type Base/SA Supt Lib If this screen appears, press the left [S] key. Press the right [S] key. Download Set Port Select download port Modem RS232 RS232 setup Baud Parity Press the right [S] key. Press the left [S] key. © 2004 LinkPoint International, Inc. 48 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Current baud: 38400 1200 2400 9600 RS232 setup Baud Parity Select download port Modem RS232 Operator Action and Comments Confirm that the baud rate on the PC is the same baud rate setting on the top line of this terminal. If it is not, press the [*] or the [#] key to scroll through the different rates. When the proper rate is displayed on the bottom line, the appropriate [S] key to choose the rate and press [ENTER]. Press the [CLEAR] key. Press the [CLEAR] key. Press the left [S] key. Download Set Port Enter Appl. ID Key in application ID and press [ENTER]. Please see the Keypad Template Section for instructions on how to enter alphanumeric information on the LinkPoint terminal. Enter Terminal ID. Key in terminal ID and press [ENTER]. Direct Download Full Partial Press the left [S] key. Please wait, the terminal will display several messages. WAITING ON ENQ… ---------XXXXXXXX,XXXXXXX As the application is loaded into the terminal the bars on the top line of the display will become asterisks. MUST INITIALIZE INITIALIZING NOW… After the download, the terminal must use a phone line to initialize the application. The terminal will load specific information to complete the download. © 2004 LinkPoint International, Inc. 49 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments MUST INITIALIZE! ENTER PHONE # The terminal did not complete the initialization process. Simply press [ENTER] to try again. INITIALIZATION COMPLETE! The initialization process is complete. The terminal will then display several messages. SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM The download was successful and terminal is ready to process transactions. © 2004 LinkPoint International, Inc. 50 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Automatic Download Procedures If the host determines that a download is necessary to improve terminal processing, it will download the information into the terminal automatically. Please follow the procedures below to complete the auto download procedure. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Terminal is idle. FULL DOWNLOAD NEEDED START DOWNLOAD NOW? When this screen appears, an automatic download is being attempted. Either press [ENTER] to complete the download or press [BACK SPACE] to exit function. WAITING ON ENQ… Please wait, the terminal will display several messages while the download is attempted. Error Carrier lost/timeout If this message displays, the download was not successful, please wait. Retrying… One moment please If this message displays, the terminal is attempting the download again, please wait. ---------XXXXXXXX,XXXXXXX As the application is loaded into the terminal the bars on the top line of the display will become asterisks. MUST INITIALIZE INITIALIZING NOW… After the download, the terminal must initialize the application. The terminal will load specific information to complete the download. MUST INITIALIZE! ENTER PHONE # The terminal did not complete the initialization process. Simply press [ENTER] to try again. SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM The automatic download was successful and terminal is ready to process transactions. © 2004 LinkPoint International, Inc. 51 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Host Setup Procedures (Initialization) After a terminal has been successfully downloaded, it may become necessary to periodically update the terminal settings. The host may update this information at any time and that updated information must be passed on to the merchant terminal. Please follow the procedures below to update the host settings, also known as initialize, by telephone. Please contact your service provider or sales rep for assistance with all setup procedures. DO NOT DOWNLOAD OR SETUP A TERMINAL WITHOUT ASSISTANCE FROM YOUR SERVICE PROVIDER HELP DESK OR SALES REPRESENTATIVE. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM LOCK ↓ MGMT SETUP ↓ ↓ Press the right [S] key. ↓ HOST LOCAL REVIEW ↓ Press the [#] key. Press the left [S] key. ↓ HOST SETUP DIAL X,XXXXXXXXXXXN? When this screen appears, the terminal is confirming the programmed host phone number is accurate. Press [ENTER] to confirm the displayed phone number and complete the setup or press [BACK SPACE] to enter a new host phone number. HOST SETUP ENTER PHONE NUMBER Key in the correct phone number, including dial prefix and area code, press [ENTER]. HOST SETUP DIALING… The terminal is dialing the host. Please wait… HOST SETUP INITIALIZING NOW… The terminal has reached the host and is beginning to update or initialize the terminal settings. Please wait… HOST SETUP COMPLETE! The procedure has been completed successfully. © 2004 LinkPoint International, Inc. 52 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Operator Action and Comments The update (initialization) was successful and terminal is ready to process transactions. © 2004 LinkPoint International, Inc. 53 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Password Protection This procedure explains two things: how to change the password settings and how to add password protection to the credit and gift card transactions. Changing the password means having control over that setting in the program. Adding password protection to a transaction means that any user will have to enter the appropriate password to perform that transaction. This application features three levels of available password protection: MIN, which means the minimum level of password protection, MED, which means the medium or next level of password protection or MAX, which means the maximum level of available password protection. Any credit or gift card transaction can be set for any level of password protection. Please refer to the Password Section for more information on passwords. Please follow the steps below to set password protection on gift card transactions. Password override: Any one of the three passwords can be overridden by entering the override password for that day. The override password is the date set into the terminal squared plus the number of the month. For instance, to calculate the override password for February 15th, use the following formula: 15x15 +2=227. 227 is the override password and can be used to override all three levels of password protection. How to Set Passwords Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM LOCK ↓ MGMT SETUP ↓ DIAL ↓ ↓ PASS ↓ Press the right [S] key. ↓ HOST LOCAL REVIEW ↓ Press the [#] key. Press the middle [S] key. ↓ OPTIONS Press the middle [S] key. ↓ PASSWORD ENTER PASSWORD If the password setting is password protected, please key in the appropriate password and press [ENTER]. © 2004 LinkPoint International, Inc. 54 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message PASSWORD ↓ Operator Action and Comments LEVELS Press the left [S] key. ↓ MIN=123123 REENTER TO CHANGE Key in the desired numeric password and press [ENTER] or press [ENTER] to bypass. The password can be up to 24 digits. MED=123123 REENTER TO CHANGE Key in the desired numeric password and press [ENTER] or press [ENTER] to bypass. The password can be up to 24 digits. MAX=123123 REENTER TO CHANGE Key in the desired numeric password and press [ENTER] or press [ENTER] to bypass. The password can be up to 24 digits. PASSWORD ↓ LEVELS Press [CLEAR] to exit function. ↓ © 2004 LinkPoint International, Inc. 55 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. How to Add Password Protection to Credit Card Settings Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM LOCK ↓ MGMT SETUP ↓ ↓ DIAL ↓ PASS ↓ ↓ CREDIT ↓ Press the middle [S] key. ↓ OPTIONS Press the middle [S] key. ↓ PASSWORD ENTER PASSWORD PASSWORD Press the right [S] key. ↓ HOST LOCAL REVIEW ↓ Press the [#] key. LEVELS If the password setting is password protected, please key in the appropriate password and press [ENTER]. Press the right [S] key. ↓ GIFT ↓ SALE: NONE PRESS # TO CHANGE Press the left [S] key to adjust a credit card password setting. Press [CLEAR] to exit function. The current transaction setting is displayed for card sale; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. © 2004 LinkPoint International, Inc. 56 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments DEBIT: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. OFFLINE SALE: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. RETURN: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. AUTH ONLY: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. OPEN TAB: NONE PRESS # TO CHANGE The current transaction setting is displayed for balance transfer; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. © 2004 LinkPoint International, Inc. 57 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CLOSE TAB: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. CHECK: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. SETTLE: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. EDIT: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. ADD TIP: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. © 2004 LinkPoint International, Inc. 58 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments VOID: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. BATCH REVIEW: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. BATCH REPORTS: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. EMP REVIEW: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. EMP REPORTS: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. © 2004 LinkPoint International, Inc. 59 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments REPRINT: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. DUP TRANS: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. ADJUST: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. MANUAL ENTRY: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. LOCK: NONE PRESS # TO CHANGE The current terminal setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next setting or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. © 2004 LinkPoint International, Inc. 60 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments MANAGEMENT: MAX PRESS # TO CHANGE The current terminal setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next setting or press [#] to change the setting. Press the [#] key once to change the MAX setting to NONE, press the [#] key twice to change to MIN, or press the [#] key three times to change to MED setting. Once the desired setting is displayed, press [ENTER]. SETUP: MAX PRESS # TO CHANGE The current terminal setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next setting or press [#] to change the setting. Press the [#] key once to change the MAX setting to NONE, press the [#] key twice to change to MIN, or press the [#] key three times to change to MED setting. Once the desired setting is displayed, press [ENTER]. CREDIT GIFT ↓ ↓ Press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 61 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. How to Add Password Protection to Gift Card Settings Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM LOCK MGMT SETUP ↓ ↓ ↓ DIAL PASS ↓ ↓ ↓ Press the middle [S] key. ↓ OPTIONS Press the middle [S] key. ↓ PASSWORD ENTER PASSWORD PASSWORD Press the right [S] key. ↓ HOST LOCAL REVIEW ↓ Press the [#] key. LEVELS If the password setting is password protected, please key in the appropriate password and press [ENTER]. Press the right [S] key. ↓ CREDIT GIFT ↓ ↓ ACTIVATE: NONE PRESS # TO CHANGE Press the left [S] key to set the password on credit card transactions, press the right [S] key to set gift card transactions. Press the right [S] key to follow the procedures below. The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. © 2004 LinkPoint International, Inc. 62 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments REDEEM: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. RELOAD: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. BALANCE: NONE PRESS # TO CHANGE The current transaction setting is displayed for balance inquiry; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. TRANSFER: NONE PRESS # TO CHANGE The current transaction setting is displayed for balance transfer; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. VOID: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. © 2004 LinkPoint International, Inc. 63 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments REFUND: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. CASHOUT: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. TOTAL REPORT: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. DETAIL REPORT: NONE PRESS # TO CHANGE The current transaction setting is displayed for balance transfer; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. CLK REPORT: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. © 2004 LinkPoint International, Inc. 64 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CLEAR BATCH: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. REPRINT: NONE PRESS # TO CHANGE The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER]. CREDIT Press [CLEAR] to exit function. ↓ GIFT ↓ © 2004 LinkPoint International, Inc. 65 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Demo Mode This procedure explains how to turn the demonstration mode or demo mode on and off. The demo mode is used for terminal testing and sales purposes. It is called demo mode because it demonstrates how the terminal looks and sounds when it processes transactions by simulating the actual response screens and even producing receipts. Any test transactions performed in a demonstration batch must be closed before the terminal exit demo mode. Please note: It is important to stay out of this mode when trying to process real transactions. The mode simulates actual transactions and if a real transaction is attempted while in demo mode, it will not be processed even though it will appear to do so. The message DEMO MODE will display as it alternates with the idle prompt and the words DEMO and DEMONSTRATTION ONLY will print on the receipts and reports. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM LOCK ↓ MGMT SETUP ↓ ↓ TEST ↓ Press the middle [S] key. ↓ MANAGEMENT ENTER PASSWORD BATCH Press the [#] key. DEMO If the management setting is password protected, please key in the appropriate password and press [ENTER]. Press the right [S] key. ↓ DEMO MODE=OFF PRESS # TO CHANGE Press the [#] key to enter demo mode, then press [ENTER]. CANNOT CHANGE WITH OPEN BATCH If the terminal has an open batch, demo mode cannot be entered. Even if the terminal is already in demo mode, those transactions must be cleared before the terminal can change modes. BATCH ↓ TEST ↓ DEMO Press [CLEAR] to exit function. ↓ © 2004 LinkPoint International, Inc. 66 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM When in demo mode, the idle prompt alternates between this prompt and the DEMO MODE prompt below. DEMO MODE MM-DD-YY DAY HH:MM When this prompt appears, follow this same procedure to exit demo mode. © 2004 LinkPoint International, Inc. 67 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Demo Mode Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 68 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Demo Mode Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD TRANSFER Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX DUPLICATE TIME: hh:mm AM/PM H1 DBA Name (centered) H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID Prints only on a receipt copy reprint DATE: mm/dd/yy Transaction date and time GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) BALANCE Transferred card balance amount $200.00 GCXXXXXXXXXXXXXX EXP:NONE CLK: XXXX APPROVAL CODE: XXXXXX SEQ: XXX SYS TRACE:XXXXXX DEMONSTRATION ONLY New gift card number, no expiration date text Employee ID Transaction number, entry method System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Merchant copy prints first, customer copy prints second © 2004 LinkPoint International, Inc. 69 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. CREDIT AND DEBIT CARD TRANSACTIONS The application Nashville Config 690 01.07.00 can be used in the LinkPoint AIO (All-InOne) and the LinkPoint 3000 terminals to accept credit and debit cards to purchase goods and services. The terminal sends card information to a host computer, so that an approval code confirms the funds are available for eventual payment to the merchant. The following section explains how entitlements such as credit and debit card processing works using the LinkPoint terminals. For information about card processing not covered in these procedures, please contact your credit card processing help desk or sales representative. The transactions that are necessary for LinkPoint credit and debit card entitlement processing are: Transaction Sale Debit Tab Return Void Auth Only Offline Editing Batch Close Explanation Transaction pays for a purchase with a credit card. Pays for and/or refunds items with a debit card. Bar transaction that reserves card funds for later payment. Refunds or returns dollar value to a credit/debit card. Cancels a previously approved gift card purchase. Reserves card funds for later payment, similar to bar tab. Converts authorization only into a sale for final balancing. Ability to change transaction amount for final settlement. Settles transactions with host so merchant can be paid. © 2004 LinkPoint International, Inc. 70 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Retail Sale (without Tip Entry) Please follow the procedures below to process a credit card sale by either swiping the card through the card reader or manually entering the card number on the keypad of your LinkPoint terminal after pressing the [SALE] key. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Either swipe the card or press the [SALE] key. SALE If prompted, key in the account number and press [ENTER]. SALE If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. ENTER ACCOUNT # ENTER PASSWORD Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. MANUAL ENTRY ENTER PASSWORD SALE If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. SALE INVALID PASSWORD card name SALE ENTER EXP DATE-MM/YY If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Key in the expiration date and press [ENTER]. © 2004 LinkPoint International, Inc. 71 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name SALE IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name SALE IMPRINT CARD NOW! If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER]. card name SALE RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. card name EMAIL OR WEB? SALE Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name ENCRYPTED? SALE Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. card name SALE ENTER CARD CODE If [BACK SPACE] was pressed at the CARD PRESENT prompt, key in the card code located on the back of the card and press [ENTER] or simply press [ENTER] if code is not known. NOCODE UNREAD SKIP Either press the left [S] key if card code is not known, press the middle [S] key if the card code is illegible or press the right [S] key to skip card code entry. ↓ ↓ ↓ card name SALE ENTER LAST 4 DIGITS If prompted, key in the last four digits of the credit card number and press [ENTER]. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. card name ENTER AMOUNT Key in the transaction amount and press [ENTER]. SALE TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new base amount. © 2004 LinkPoint International, Inc. 72 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name SALE ENTER ADDRESS CODE If prompted, key in the AVS address code and press [ENTER]. card name ENTER ZIP CODE If prompted, key in the ZIP code and press [ENTER]. SALE card name SALE ENTER CUSTOMER CODE If prompted, key in the customer code and press [ENTER]. This only appears for commercial card processing. card name SALE ENTER TAX AMOUNT If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount. card name TAX TOO LARGE SALE Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt. card name TAX EXEMPT? SALE If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount. card name SALE ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. SALE Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name DIALING… SALE Please wait, the terminal is dialing the host computer. The terminal displays several messages. © 2004 LinkPoint International, Inc. 73 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments SALE When the transaction has been approved, this prompt displays and a receipt will print. card name SALE TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. card name PRINTING… card name AP OKXXXX SALE SEQ XXX Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 74 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Retail Sale Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 75 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Retail Sale Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX CUST #: XXXXXXXXXXXXXXXX SALES TAX: Invoice number, clerk number $1.00 APPROVAL CODE: XXXXXX AVS Code: XX TOTAL AMOUNT SEQ: XXXX CC Result: X $110.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Customer code number (prints for commercial card only) Sales tax amount Approval code, sequence number AVS/card code responses (prints if card number was keyed) Total transaction amount Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 76 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Retail Sale (with Tip Entry) Please follow the procedures below to process a credit card retail tip sale by either swiping the card through the card reader or manually entering the card number on the keypad of your LinkPoint terminal after pressing the [SALE] key. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Either swipe the card or press the [SALE] key. SALE If prompted, key in the account number and press [ENTER]. SALE If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. ENTER ACCOUNT # ENTER PASSWORD Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. MANUAL ENTRY ENTER PASSWORD SALE If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. SALE INVALID PASSWORD card name SALE ENTER EXP DATE-MM/YY If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Key in the expiration date and press [ENTER]. © 2004 LinkPoint International, Inc. 77 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name SALE IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name SALE IMPRINT CARD NOW! If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER]. card name SALE RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. card name EMAIL OR WEB? SALE Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name ENCRYPTED? SALE Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. card name SALE ENTER LAST 4 DIGITS If prompted, key in the last four digits of the credit card number and press [ENTER]. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. card name SALE ENTER CARD CODE If [BACK SPACE] was pressed at the CARD PRESENT prompt, key in the card code located on the back of the card and press [ENTER] or simply press [ENTER] if code is not known. NOCODE UNREAD SKIP Either press the left [S] key if card code is not known, press the middle [S] key if the card code is illegible or press the right [S] key to skip card code entry. ↓ ↓ ↓ card name SALE ENTER BASE AMOUNT Key in the transaction amount without tip and press [ENTER]. card name SALE WAITING FOR TIP… Key in the tip amount on the PIN pad and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear if PIN pad Tip Entry=Y. © 2004 LinkPoint International, Inc. 78 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments TIP= Key in the tip amount and press [ENTER] on the PIN pad. card name SALE ENTER TIP AMOUNT Key in the tip amount and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear is Tip Entry=Y for terminal tip entry. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new base amount. card name SALE ENTER ADDRESS CODE If prompted, key in the AVS address code and press [ENTER]. card name ENTER ZIP CODE If prompted, key in the ZIP code and press [ENTER]. SALE card name SALE ENTER CUSTOMER CODE If prompted, key in the customer code and press [ENTER] or simply press [ENTER] to bypass. card name SALE ENTER TAX AMOUNT If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount. card name TAX TOO LARGE SALE Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt. card name TAX EXEMPT? SALE If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount. card name SALE ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. © 2004 LinkPoint International, Inc. 79 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. SALE Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name DIALING… SALE Please wait, the terminal is dialing the host computer. The terminal displays several messages. card name PRINTING… SALE When the transaction has been approved, this prompt displays and a receipt will print. card name SALE TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. card name SALE ENTER TIP AMOUNT If this prompt appears again, either key in the tip amount and press [ENTER] or simply press [CLEAR] if tip amount is not yet known. Terminal will beep three times. Please note: This prompt will appear if Enter Tip After Sale=Y and if tip was not previously entered. card name AP OKXXXX SALE SEQ XXX Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 80 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Retail Tip Sale Receipt Sample (without Tip) CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX Invoice number, clerk number CUST #: XXXXXXXXXXXXXXXX Customer code number (prints for commercial card only) SALES TAX: $1.00 APPROVAL CODE: XXXXXX AVS Code: XX PRE-TIP AMOUNT SEQ: XXXX CC Result: X $100.00 Sales tax amount Approval code, sequence number AVS/Card code responses (if card number was keyed) Pre-tip transaction amount TIP AMOUNT _ _._ _ Tip transaction amount line TOTAL AMOUNT _ _._ _ Total transaction amount line I AGREE TO PAY ABOVE TOTAL AMOUNT Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 81 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Retail Tip Sale Receipt Sample Layout (with Tip) CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX CUST #: XXXXXXXXXXXXXXXX SALES TAX: Invoice number, clerk number $1.00 APPROVAL CODE: XXXXXX AVS Code: XX PRE-TIP AMOUNT TIP AMOUNT SEQ: XXXX CC Result: X $100.00 $10.00 TOTAL AMOUNT $110.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Customer code number (prints for commercial card only) Sales tax amount Approval code, sequence number AVS/Card code responses (if card number was keyed) Pre-tip transaction amount Tip transaction amount Total transaction amount Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 82 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Restaurant Sale Please follow the procedures below to process a restaurant credit card by either swiping the card through the card reader or manually entering the card number on the keypad of your LinkPoint terminal. The batch cannot be closed until all transaction tips are settled. Please see page 135 for the procedure to edit transaction tips. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM DINE OPEN TAB ↓ Either swipe the card or press the [SALE] key. Press the left [S] key. ↓ SALE If prompted, key in the account number and press [ENTER]. SALE If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. ENTER ACCOUNT # ENTER PASSWORD Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. MANUAL ENTRY ENTER PASSWORD SALE If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. SALE INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 83 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name SALE ENTER EXP DATE-MM/YY Key in the expiration date and press [ENTER]. card name SALE RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. card name EMAIL OR WEB? SALE Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name ENCRYPTED? SALE Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. card name SALE ENTER CARD CODE If [BACK SPACE] was pressed at the CARD PRESENT prompt, key in the card code located on the back of the card and press [ENTER] or simply press [ENTER] if code is not known. NOCODE UNREAD SKIP Either press the left [S] key if card code is not known, press the middle [S] key if the card code is illegible or press the right [S] key to skip card code entry. ↓ ↓ ↓ card name SALE ENTER BASE AMOUNT Key in the transaction amount without tip and press [ENTER]. card name SALE WAITING FOR TIP… Key in the tip amount on the PIN pad and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear if PIN pad Tip Entry=Y. TIP= Key in the tip amount and press [ENTER] on the PIN pad. card name SALE ENTER TIP AMOUNT Key in the tip amount and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear is Tip Entry=Y for terminal tip entry. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new amount. © 2004 LinkPoint International, Inc. 84 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name SALE ENTER ADDRESS CODE If prompted, key in the AVS address code and press [ENTER]. card name ENTER ZIP CODE If prompted, key in the ZIP code and press [ENTER]. SALE card name SALE ENTER CUSTOMER CODE If prompted, key in the customer code and press [ENTER] or simply press [ENTER] to bypass. card name SALE ENTER TAX AMOUNT If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount. card name TAX TOO LARGE SALE Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt. card name TAX EXEMPT? SALE If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount. card name SALE ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. SALE Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name DIALING… SALE Please wait, the terminal is dialing the host computer. The terminal displays several messages. © 2004 LinkPoint International, Inc. 85 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments SALE When the transaction has been approved, this prompt displays and a receipt will print. card name SALE TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. card name SALE ENTER TIP AMOUNT If this prompt appears again, either key in the tip amount and press [ENTER] or simply press [CLEAR] if tip amount is not yet known. Terminal will beep three times. card name PRINTING… Please note: This prompt will appear if Enter Tip After Sale=Y and if tip was not previously entered. card name AP OKXXXX SALE SEQ XXX Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 86 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Restaurant Sale Receipt Sample (without Tip) AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 87 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Restaurant Sale Receipt Sample Layout (without Tip) CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX SALES TAX: Invoice number, clerk number $1.00 APPROVAL CODE: XXXXXX AVS Code: XX PRE-TIP AMOUNT SEQ: XXXX CC Result: X $100.00 Sales tax amount Approval code, sequence number AVS/Card code responses (if card number was keyed) Pre-tip transaction amount TIP AMOUNT _ _._ _ Tip transaction amount line TOTAL AMOUNT _ _._ _ Total transaction amount line I AGREE TO PAY ABOVE TOTAL AMOUNT Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 88 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Restaurant Sale Receipt Sample (with Tip) AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 89 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Restaurant Sale Receipt Sample Layout (with Tip) CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX APPROVAL CODE: XXXXXX Invoice number, clerk number SEQ: XXXX SALES TAX: $1.00 AVS Code: XX PRE-TIP AMOUNT TIP AMOUNT CC Result: X $100.00 $10.00 TOTAL AMOUNT $110.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Approval code, sequence number Sales tax amount AVS/Card code responses (if card number was keyed) Pre-tip transaction amount Tip transaction amount Total transaction amount Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 90 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Open Tab Please follow the procedures below to open a bar tab. A bar tab is a pre-authorization for a specific amount. The amount is printed on the receipt just below approval code line. The transaction amount lines on the receipt will appear blank for an open tab. The batch cannot be closed until all open tabs are settled. Please see the close tab procedure on page 133 for more information. This procedure is only available if Tab Processing=Y. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM DINE ↓ OPEN TAB Press the [SALE] key. Press the right [S] key. ↓ OPEN TAB ENTER ACCOUNT # Either swipe the card or key in the account number and press [ENTER]. OPEN TAB ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. MANUAL ENTRYOPEN TAB ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. OPEN TAB INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 91 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name OPEN TAB ENTER LAST 4 DIGITS If prompted, key in the last four digits of the card number, press [ENTER] or press [BACK SPACE] to cancel transaction. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. card name OPEN TAB ENTER EXP DATE-MM/YY Key in the expiration date and press [ENTER]. card name OPEN TAB RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. card name OPEN TAB EMAIL OR WEB? Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name ENCRYPTED? OPEN TAB Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. card name OPEN TAB IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name OPEN TAB IMPRINT CARD NOW! Imprint card and press [ENTER]. card name OPEN TAB ENTER AMOUNT Key in the open tab amount and press [ENTER]. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new open tab amount. card name OPEN TAB ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. © 2004 LinkPoint International, Inc. 92 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name OPEN TAB ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name DIALING… OPEN TAB Please wait, the terminal is dialing the host computer. The terminal displays several messages. card name PRINTING… OPEN TAB When the transaction has been approved, this prompt displays and a receipt will print. card name OPEN TAB TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. card name AP OKXXXX Terminal will beep three times. Press [CLEAR] to return to the idle prompt. OPEN TAB SEQ XXX © 2004 LinkPoint International, Inc. 93 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Open Tab Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 94 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Open Tab Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode OPEN TAB Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm H1 DBA Name (centered) Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX APPROVAL CODE: XXXXXX SEQ: XXXX Invoice number, clerk number Approval code, sequence number A00002000 Open tab pre-auth amount for $20.00 BASE AMOUNT _ _ _._ _ Open tab transaction amount line TIP AMOUNT _ _ _._ _ Tip transaction amount line TOTAL AMOUNT _ _ _._ _ Total transaction amount line I AGREE TO PAY ABOVE TOTAL AMOUNT Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 95 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Tab Please follow the procedures below to close an open bar tab. The batch cannot be closed until all open tabs are settled. The sequence number of the tab must be entered in before it can be settled. The sequence number can be found on the open tab receipt or a batch report. Please see page 256 to see how to reprint a receipt or page 260 to see how to print a report. This procedure is only available if Tab Processing=Y. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM EDIT TAB ↓ ↓ TIP Press the [+] key. Press the middle [S] key. ↓ CLOSE TAB ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. CLOSE TAB INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. CLOSE TAB ENTER SEQUENCE # Key in the sequence number and press [ENTER]. AP XXXXXX XXXXXXXXXX The transaction information for the chosen batch will appear, including approval code, invoice number and card number. Either press [ENTER] to continue to settle tab or press [CLEAR] to exit function. 1111222233334444 CLOSE VOID NEXT ↓ ↓ ↓ Either press the left [S] key to settle the tab displayed in the previous screen, press the middle [S] key to void the tab displayed in the previous screen or the right [S] key to move on to the next open tab in the batch. © 2004 LinkPoint International, Inc. 96 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments BASE: XX.XX ENTER AMT TO CHANGE Either key in base amount of the tab and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TIP: XX.XX ENTER AMT TO CHANGE Either key in the tip amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TAX: XX.XX ENTER AMT TO CHANGE Either key in the tax amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. EMP # XX ENTER EMP TO CHANGE Either key in the employee ID number, press [ENTER] or simply press [ENTER] if the displayed ID number is correct. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. TOTAL XX.XX UNDER AUTHORIZED If the displayed total is correct, press [ENTER] or press [BACK SPACE] to key in new tab amount. card name PRINTING… CLOSE TAB When the tab has been settled, this prompt displays and a receipt will print. card name CLOSE TAB TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. CLOSE TAB ENTER SEQUENCE # Either key in another tab sequence number or press [CLEAR] to exit. © 2004 LinkPoint International, Inc. 97 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Tab Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 98 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Tab Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX APPROVAL CODE: XXXXXX PRE-TIP AMOUNT TIP AMOUNT AD* SEQ: XXXX $100.00 $20.00 TOTAL AMOUNT $120.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Invoice number, clerk number, adjusted/new amount symbol Approval code, sequence number Closed tab base transaction amount Closed tab tip transaction amount Closed tab total transaction amount Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 99 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Debit Retail Sale Please follow the procedures below to process a debit card retail sale on your LinkPoint terminal. Debit transactions can only be swiped and can only be performed when a PIN pad is attached to the LinkPoint terminal. The procedure below was written using a BankPoint PIN Pad. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM DEBIT ENTER PASSWORD Press the [ATM/DEBIT] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DEBIT INVALID PASSWORD DEBIT If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Swipe card. SWIPE CARD card name DEBIT ENTER LAST 4 DIGITS If prompted, key in the last four digits of the credit card number and press [ENTER]. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. card name DEBIT ENTER BASE AMOUNT Key in the transaction amount without tip and press [ENTER]. card name DEBIT WAITING FOR CASH… Key in the cash back amount on the PIN pad and press [ENTER] or simply press [0] and [ENTER] if there is no cash back amount. This prompt will appear if Pin pad Debit Cash Back Entry=Y. © 2004 LinkPoint International, Inc. 100 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CASH= Key in the cash back amount and press [ENTER] on the PIN pad or simply press [0] and [ENTER] on the PIN pad if there is no cash back amount. This prompt will appear if Pin pad Debit Cash Back Entry=Y. card name DEBIT ENTER CASH BACK AMT Key in the cash back amount and press [ENTER] or press [0] and [ENTER] if there is no cash back amount. This prompt will appear if Debit Cash Back=Y. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new debit amount. card name DEBIT WAITING FOR PIN… Give the customer the PIN pad. XX.XX PIN= Let the customer key in their personal identification number (PIN) and press [ENTER] on the PIN pad. card name DEBIT ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name DEBIT ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name DIALING… DEBIT Please wait, the terminal is dialing the host computer. The terminal displays several messages. card name PRINTING… DEBIT When the debit transaction has been approved, this prompt displays and a receipt will print. © 2004 LinkPoint International, Inc. 101 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name DEBIT TEAR NOW,PRESS ENTER card name AP OKXXXX DEBIT SEQ XXX Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 102 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Debit Sale Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode DEBIT SALE Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX DATE: mm/dd/yy Transaction date and time Debit merchant number EXP:9999 INVOICE: XXXXXXXXXXX H3 DBA City, DBA State, DBA ZIP (centered) Prints if receipt was a reprint MERCHANT #: XXXXXXXXXXX DB 4444 H2 DBA Street Address (centered) Terminal ID DUPLICATE TIME: hh:mm H1 DBA Name (centered) CLK: XXXX APPROVAL CODE: XXXXXX SEQ: XXXX BASE AMOUNT $100.00 CASH AMOUNT $50.00 TOTAL AMOUNT $150.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Card type, last four digits of card number, expiration date* Invoice number, clerk number Approval code, sequence number Debit base transaction amount Debit cash back transaction amount Debit total transaction amount Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ CARDHOLDER NAME Cardholder signature line Cardholder name CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, only last four digits of card number are printed if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 103 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Debit Restaurant Sale Please follow the procedures below to process a debit card restaurant sale on your LinkPoint terminal. Debit transactions can only be swiped and can only be performed when a PIN pad is attached to the LinkPoint terminal. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM DEBIT ENTER PASSWORD Press the [ATM/DEBIT] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DEBIT INVALID PASSWORD DEBIT If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Swipe card. SWIPE CARD DB DEBIT ENTER LAST 4 DIGITS If prompted, key in the last four digits of the card number, press [ENTER] or press [BACK SPACE] to cancel transaction. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. DB DEBIT ENTER BASE AMOUNT Key in the transaction amount without tip and press [ENTER]. DB DEBIT WAITING FOR TIP… Key in the tip amount on the PIN pad and press [ENTER] or press [0] and [ENTER] if there is no tip amount. This prompt will appear if PIN pad Tip Entry=Y. © 2004 LinkPoint International, Inc. 104 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments TIP= Key in the tip amount on the PIN pad and press [ENTER] or press [0] and [ENTER] if there is no tip amount. This prompt will appear on the PIN pad if PIN pad Tip Entry=Y. DB DEBIT ENTER TIP AMOUNT Key in the tip amount and press [ENTER] or press [0] and [ENTER] if there is no tip amount. This prompt will appear if Tip Entry=Y. DB DEBIT WAITING FOR CASH… Key in the cash back amount on the PIN pad and press [ENTER] or simply press [0] and [ENTER] if there is no cash back amount. This prompt will appear if Pin pad Debit Cash Back Entry=Y. CASH= Key in the cash back amount and press [ENTER] on the PIN pad or simply press [0] and [ENTER] on the PIN pad if there is no cash back amount. This prompt will appear if Pin pad Debit Cash Back Entry=Y. DB DEBIT ENTER CASH BACK AMT Key in the cash back amount and press [ENTER] or press [0] and [ENTER] if there is no cash back amount. This prompt will appear if Debit Cash Back=Y. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new debit amount. DB DEBIT WAITING FOR PIN… Give the customer the PIN pad. XX.XX PIN= Let the customer key in their personal identification number (PIN) and press [ENTER] on the PIN pad. DB DEBIT ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. © 2004 LinkPoint International, Inc. 105 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments DB DEBIT ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. DEBIT When the debit transaction has been approved, this prompt displays and a receipt will print. DB DEBIT TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. DB AP OKXXXX Terminal will beep three times. Press [CLEAR] to return to the idle prompt. DB PRINTING… DEBIT SEQ XXX © 2004 LinkPoint International, Inc. 106 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Debit Restaurant Sale Receipt Sample CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode DEBIT SALE Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX DATE: mm/dd/yy Transaction date and time Debit merchant number EXP:9999 INVOICE: XXXXXXXXXXX H3 DBA City, DBA State, DBA ZIP (centered) Prints if receipt was a reprint MERCHANT #: XXXXXXXXXXX DB 4444 H2 DBA Street Address (centered) Terminal ID DUPLICATE TIME: hh:mm H1 DBA Name (centered) CLK: XXXX APPROVAL CODE: XXXXXX SEQ: XXXX Card type, last four digits of card number, expiration date* Invoice number, clerk number Approval code, sequence number BASE AMOUNT $100.00 CASH AMOUNT $50.00 Debit cash back transaction amount TIP AMOUNT $50.00 Debit tip transaction amount TOTAL AMOUNT $200.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Debit base transaction amount Debit total transaction amount Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY CARDHOLDER NAME Prints only if terminal was in demo mode Cardholder name CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, only last four digits of card number are printed if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 107 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Debit Restaurant Sale Receipt Sample Layout AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 108 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Authorization Only This transaction authorizes or holds funds on a credit card without converting the authorization into a sale. Please perform an offline transaction, as explained beginning on page 113, to convert an authorization only into a sale. This transaction is not stored in the terminal batch. Please follow the procedures below to process a credit card authorization only by either swiping the card through the card reader or manually entering the card number on the keypad of your LinkPoint terminal. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [X] key. AUTH ONLY ENTER ACCOUNT # Either swipe or key in the account number and press [ENTER]. AUTH ONLY ENTER PASSWORD If prompted swiping the card, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. MANUAL ENTRY ENTER PASSWORD If prompted after manually entering the card number, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 109 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name AUTH ONLY ENTER EXP DATE-MM/YY Key in the expiration date and press [ENTER]. card name AUTH ONLY IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name AUTH ONLY IMPRINT CARD NOW! If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER]. card name AUTH ONLY RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. card name AUTH ONLY EMAIL OR WEB? Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name AUTH ONLY ENCRYPTED? Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. card name AUTH ONLY ENTER CARD CODE If [BACK SPACE] was pressed at the CARD PRESENT prompt, key in the card code located on the back of the card and press [ENTER] or simply press [ENTER] if code is not known. NOCODE UNREAD SKIP Either press the left [S] key if card code is not known, press the middle [S] key if the card code is illegible or press the right [S] key to skip card code entry. ↓ ↓ ↓ card name AUTH ONLY ENTER LAST 4 DIGITS If prompted, key in the last four digits of the credit card number and press [ENTER]. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. Key in the transaction amount without tip and press [ENTER]. card name AUTH ONLY ENTER AMOUNT TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new base amount. © 2004 LinkPoint International, Inc. 110 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name AUTH ONLY ENTER ADDRESS CODE If prompted, key in the address code for AVS processing and press [ENTER]. card name AUTH ONLY ENTER ZIP CODE If prompted, key in the ZIP code for AVS processing and press [ENTER]. card name AUTH ONLY ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name AUTH ONLY ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name DIALING… AUTH ONLY Please wait, the terminal is dialing the host computer. The terminal displays several messages. card name PRINTING… AUTH ONLY When the transaction has been approved, this prompt displays and a receipt will print. card name AUTH ONLY TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. card name AUTH ONLY AP OKXXXX YYY # Terminal will beep three times. Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 111 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Authorization Only Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 112 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Authorization Only Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID AUTHORIZED TIME: hh:mm Prints if transaction was an authorization only DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX AO APPROVAL CODE: XXXXXX AVS Code: YYY TOTAL AMOUNT Invoice number, clerk number, authorization only indicator Approval code, no sequence number CC Result: Y $100.00 I AGREE TO PAY ABOVE TOTAL AMOUNT AVS/Card code information (if card number was keyed) Transaction amount Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 113 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Offline This transaction converts an authorization only transaction into a sale. Please perform an authorization only transaction, as explained beginning on page 109, then perform this only if you want the authorization only to be processed like a sale. This transaction will be stored in the terminal batch just like any other sale. Please follow the procedures below to process by either swiping the card through the card reader or manually entering the card number on the keypad of your LinkPoint terminal. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [-] key. OFFLINE ENTER PASSWORD If prompted swiping the card, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. OFFLINE INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. MUST AUTHORIZE FIRST ENTER ACCOUNT # Either swipe or key in the account number and press [ENTER]. Please note: Please note that an authorization must be obtained before this transaction can be performed. card name OFFLINE ENTER LAST 4 DIGITS If prompted, key in the last four digits of the credit card number and press [ENTER]. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. © 2004 LinkPoint International, Inc. 114 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name OFFLINE ENTER EXP DATE-MM/YY Key in the expiration date and press [ENTER]. card name OFFLINE IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name OFFLINE IMPRINT CARD NOW! If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER]. card name OFFLINE RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. card name OFFLINE EMAIL OR WEB? Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name ENCRYPTED? Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. OFFLINE card name OFFLINE ENTER AMOUNT Key in the transaction amount and press [ENTER]. card name OFFLINE ENTER BASE AMOUNT Key in the transaction amount without tip and press [ENTER]. card name OFFLINE WAITING FOR TIP… Key in the tip amount on the PIN pad and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear if PIN pad Tip Entry=Y. TIP= Key in the tip amount and press [ENTER] on the PIN pad. card name OFFLINE ENTER TIP AMOUNT Key in the tip amount and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear is Tip Entry=Y for terminal tip entry. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new base amount. © 2004 LinkPoint International, Inc. 115 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name OFFLINE ENTER CUSTOMER CODE If prompted, key in the customer code and press [ENTER]. This only appears for commercial card processing. card name OFFLINE ENTER TAX AMOUNT If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount. card name OFFLINE TAX TOO LARGE Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt. card name TAX EXEMPT? OFFLINE If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount. card name OFFLINE ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name OFFLINE ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name OFFLINE ENTER APPROVAL CODE Key in the previously obtained approval code and press [ENTER]. card name PRINTING… When the transaction has been approved, this prompt displays and a receipt will print. OFFLINE © 2004 LinkPoint International, Inc. 116 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name OFFLINE TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. card name ACCEPTED Terminal will beep three times. Press [CLEAR] to return to the idle prompt. OFFLINE SEQ XXX © 2004 LinkPoint International, Inc. 117 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Offline Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 118 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Offline Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode OFFLINE SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CUST #: CLK: XXXX AD XXXXXXXXXXXXXXXXXX SALES TAX: $10.00 APPROVAL CODE: XXXXXX PRE-TIP AMOUNT TIP AMOUNT SEQ: XXX $50.00 $5.00 TOTAL AMOUNT $55.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Invoice number, clerk number, offline/adjusted indicator Customer code number (prints for commercial card only) Sales tax Approval code, no sequence number Base transaction amount Tip transaction amount Total transaction amount Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 119 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. CHECK TRANSACTIONS The Nashville application supports two type of check services Standard Check services and TeleCheck CPO/ECA. Please follow the procedures below to process a sale on the LinkPoint terminal by check. The standard check service is where an approval number can be obtained via the terminal and the check can be sent to the bank for standard processing. The transactions are not stored in the terminal. The TeleCheck CPO/ECA known as Combined Product Offering/Electronic Check Acceptance (CPO/ECA) is when the check information can be converted to an electronic transaction, stored on the same electronic batch as a credit or debit card transaction and batch closed at the same time. The numbers imprinted on the bottom of a check are known as Magnetic Ink Character Recognition or MICR numbers. This transaction can be performed by either running the check through a MICR check reader attached to the LinkPoint terminal or by entering the check information manually. Standard Check Authorization (with Check MICR Reader) This procedure provides an approval number after the check has been inserted into a MICR check reader attached to the LinkPoint terminal. Once the approval number has been obtained, write the number on the check and submit the check for usual bank deposit. Please contact your service provider or TeleCheck for more information. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM CHECK ENTER PASSWORD Press the [CHECK] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. CHECK INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. CHECK ENTER CHECK AMOUNT Key in the transaction amount, press [ENTER]. © 2004 LinkPoint International, Inc. 120 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CHECK Slide the check through the MICR check reader. CHECK If prompted, key in the check number and press [ENTER]. CHECK If prompted either press [ENTER] if the check is a personal check or press [BACKSPACE] if it is not. CHECK DIALING… Please wait, the terminal is dialing the host computer. The terminal displays several messages. CHECK CALL CHECK SERVICE If prompted, contact your service provider for more information. CHECK If approved, write the approval number on the check and keep the check for usual bank deposit. Please contact TeleCheck for more information. Press [CLEAR] to return to the idle prompt. INSERT CHECK ENTER CHECK # PERSONAL CHECK? APPROVED OKXX © 2004 LinkPoint International, Inc. 121 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Standard Check Authorization (without Check MICR Reader) This procedure provides an approval number after the check information has been inserted manually into the LinkPoint terminal. Once the approval number has been obtained, write the number on the check and submit the check for usual bank deposit. Please contact your service provider or TeleCheck for more information. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM CHECK ENTER PASSWORD Press the [CHECK] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. CHECK INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. CHECK ENTER CHECK AMOUNT Key in the transaction amount, press [ENTER]. CHECK If prompted, key in the check number and press [ENTER]. CHECK SWIPE/ENTER DLN/ID # If prompted, either swipe or key in the driver’s license or ID of the customer and press [ENTER]. This prompt cannot be bypassed. CHECK If prompted, key in the two digit ID code of the state that issued the driver’s license or ID used by the customer and press [ENTER]. The chart of codes is on page 127. This prompt cannot be bypassed. ENTER CHECK # ENTER ID CODE © 2004 LinkPoint International, Inc. 122 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CHECK DIALING… Please wait, the terminal is dialing the host computer. The terminal displays several messages. CHECK CALL CHECK SERVICE If prompted, contact your service provider for more information. CHECK If approved, write the approval number on the check and keep the check for usual bank deposit. Please contact TeleCheck for more information. Press [CLEAR] to return to the idle prompt. APPROVED OKXX © 2004 LinkPoint International, Inc. 123 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. CPO/ECA Check Sale The procedure explains how to process a check sale using the CPO/ECA or Combined Product Offering/Electronic Check Acceptance (CPO/ECA) service. This method either provides an authorization number which is written on the check and then sent to the bank for usual deposit or it converts the check information to an electronic transaction, which is then stored on the same electronic batch as a credit or debit card transaction. The batch is closed with all the transactions together. The original check is voided and returned to the customer. The numbers imprinted on the bottom of a check are known as Magnetic Ink Character Recognition or MICR numbers. This transaction can be performed by either running the check through a MICR check reader attached to the LinkPoint terminal or by entering the check information manually. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [CHECK] key. EC ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. SALE Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. EC SALE INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. EC INSERT CHECK Either slide the check through the MICR check reader or key in the check information manually, press [ENTER]. SALE EC SALE RE-INSERT CHECK Slide the check through the MICR check reader again. © 2004 LinkPoint International, Inc. 124 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments EC SALE RE-ENTER MICR # If prompted, key in the check information again and press [ENTER]. EC BAD READ The terminal did not recognize the check information. The terminal will return to the INSERT CHECK prompt. When it does, please enter the check information again. SALE ***ERROR*** **DUPLICATE CHECK** This prompt appears if the check information is already stored in a current open batch. The terminal will return to the idle prompt. EC ENTER CHECK # SALE If prompted, key in the check number and press [ENTER]. EC SALE PERSONAL CHECK? If prompted either press [ENTER] if the check is a personal check or press [BACKSPACE] if it is not. EC SALE ENTER CHECK AMOUNT Key in the amount of the check and press [ENTER]. EC SALE RE-ENTER CHECK AMOUT If prompted, key in the amount of the check again and press [ENTER]. EC SALE SWIPE/ENTER DLN/ID # If prompted, either swipe or key in the driver’s license or ID of the customer and press [ENTER]. This prompt cannot be bypassed. EC SALE ENTER STATE/ID CODE If prompted, key in the two digit ID code of the state that issued the driver’s license or ID used by the customer and press [ENTER]. The chart of codes is on page 127. This prompt cannot be bypassed. EC SALE BIRTHDATE MMDDYYYY If prompted, key in the birthday of the customer and press [ENTER] or press [ENTER] to bypass. EC ENTER SSN If prompted, key in the social security number of the customer and press [ENTER] or press [ENTER] to bypass. SALE © 2004 LinkPoint International, Inc. 125 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments EC ENTER PHONE # SALE If prompted, key in the phone number of the customer and press [ENTER] or press [ENTER] to bypass. EC ENTER ZIP CODE SALE If prompted, key in the ZIP code of the customer and press [ENTER] or press [ENTER] to bypass. EC SALE ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. EC ENTER EMP # SALE If prompted, key in the employee ID number and press [ENTER]. EC DIALING… SALE Please wait, the terminal is dialing the host computer. The terminal displays several messages. EC PRINTING… SALE When the transaction has been approved, this prompt displays and a receipt will print. EC SALE TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. ACCEPTED OKXXXX KEEP CHECK - DEPOSIT If prompted, write the approval number on the check and keep the check for usual bank deposit. Please contact TeleCheck for more information. Press [CLEAR] to return to the idle prompt. ACCEPTED OKXXXX MARK ‘VOID’ - RETURN If prompted, write VOID on the check and return to the customer. The check information is stored as an electronic transaction just like a credit or debit card sale. Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 126 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. TeleCheck ID Codes 25 55 18 20 27 23 26 28 33 93 35 42 16 44 Alabama Alaska American Samoa Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Guam Hawaii 21 11 61 13 31 01 41 51 81 71 12 91 00 07 08 09 10 14 22 24 29 32 43 45 46 49 57 59 52 56 79 87 40 64 77 66 TeleCheck United States ID Codes Idaho 68 Montana Illinois 63 Nebraska Indiana 38 Nevada Iowa 47 New Hampshire Kansas 53 New Jersey Kentucky 39 New Mexico Louisiana 69 New York Maine 75 North Carolina Maryland 36 North Dakota Massachusetts 60 Ohio Michigan 65 Oklahoma Minnesota 67 Oregon Mississippi 78 Pennsylvania Missouri 70 Puerto Rico 74 72 73 86 89 88 83 17 82 92 98 94 99 Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virgin Islands Virginia Washington West Virginia Wisconsin Wyoming TeleCheck Canadian ID Codes Alberta British Columbia Manitoba New Brunswick Newfoundland Northwest Territories Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Yukon Territories Other TeleCheck ID Codes MICR Data 62 MasterCard Product Code 95 Discover Check Sequence Number 97 Military ID Social Security Number 100 MICR Data Military ID 101 Checking Account Number Telephone Number 102 Bank Routing Number VISA 103 Customer Name Carte Blanche 104 Cash back Amount American Express 105 Swiped ID Track Data Diner’s Club 106 Tran Code © 2004 LinkPoint International, Inc. 127 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. CPO/ECA Check Sale Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 128 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. CPO/ECA Check Sale Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode ELECTRONIC CHECK Transaction type (bold and centered) SALE DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm H1 DBA Name (centered) Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CHECK #: XXX BATCH #: XXXX Check number, batch number INVOICE: XXXXXXXXXXX CLK: XXXX CUSTOMER PHONE: XXX-XXX-XXXX APPROVAL CODE: OKXXXX Invoice number, clerk number Customer phone number SEQ: XXXX Approval code, sequence number TRACE #: XXXXXXXXXXXXXXXXXXXXX Trace ID number TOTAL AMOUNT Total transaction amount $170.00 I authorize conversion of my check to Merchant agreement draft or Electronic Funds Transfer (‘EFT’) and the debiting of my account for payment of the sale amount. I expressly confirm that I have seen and read the return check fee point-of-sale signage. If the draft or EFT returns unpaid, I agree to pay my check, plus all applicable fees as stated on point-of-sale signage, or the maximum fee allowed by state law, by EFT(s) or draft debits to my account. DEMONSTRATION ONLY Prints only if terminal was in demo mode © 2004 LinkPoint International, Inc. 129 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. CPO/ECA Check Sale Receipt Sample Layout Continued X -------------------------------------- Check writer signature line (only prints on merchant copy) Check Writer’s Signature X -------------------------------------- Check writer print name line (only prints on merchant copy) Print Check Writer’s Name -------------------------------------- Check writer address line 1 (only prints on merchant copy) Check Writer’s Street Address -------------------------------------- Check writer address line 2 (only prints on merchant copy) Check Writer’s City, State and ZIP Electronically deposited. It’s safe. It’s secure. It’s from TeleCheck. Questions? Call 1-800-697-9263. TeleCheck information CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution © 2004 LinkPoint International, Inc. 130 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. ADJUSTMENTS The following procedures explain how to modify or adjust transactions in an open batch. Once the batch is closed, adjustments using the following procedures are not possible. Adjustments can be made for both retail and restaurant transactions. In order to modify a transaction, information such as the invoice number, sequence number or last five digits of the credit card number (PAN) of the transaction must be known. Please see page 256 for information on how to reprint a transaction receipt or page 260 on how to print a batch report before attempting to edit a transaction. Once the transaction information is obtained, please follow the appropriate procedure to adjust the correct item. Edit Transaction This feature edits or modifies a transaction in an open batch. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM EDIT TAB ↓ ↓ Press the [+] key. Press the left [S] key. This prompt will appear if Tab Processing=Y and Tip Entry=Y. TIP ↓ EDIT ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. EDIT INVALID PASSWORD INV SEQ PAN ↓ ↓ ↓ If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Either press the left [S] key to access transaction by invoice number, the middle [S] key to access by sequence number or the right [S] key to access by PAN. © 2004 LinkPoint International, Inc. 131 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments EDIT ENTER… Key in the requested invoice, sequence or last five digits of the card number and press [ENTER]. XXX: INV XXXXXXXXXX EC EDIT NOT ALLOWED Electronic check transactions cannot be adjusted. Please choose a new transaction. XXX: INV XXXXXXXXXX XXXXXXXXXXXXXXX OK? Please confirm that the displayed information is for the proper transaction and press [ENTER] to edit or [BACK SPACE] to choose another transaction. BASE: XX.XX ENTER AMT TO CHANGE Either key in the new base amount of the transaction and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TIP: XX.XX ENTER AMT TO CHANGE Either key in the tip amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TAX: XX.XX ENTER AMT TO CHANGE Either key in the tax amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TAX TAX TOO LARGE Displays if tax amount entered is larger than the transaction amount. Terminal will also beep and then return to the previous prompt. XX.XX EDIT TRANSACTION ACCEPTED The edit was successfully completed, please wait. EDIT NO DATA TO PROCESS This screen displays briefly if there are no other transactions in the open batch. Please wait… INV SEQ PAN ↓ ↓ ↓ Either press [CLEAR] to return to the idle prompt or press the appropriate [S] key to choose another transaction to edit. © 2004 LinkPoint International, Inc. 132 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Edit Tab Please follow the procedures below to edit an open bar tab. This procedure is only available if Tab Processing=Y. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM EDIT TAB ↓ ↓ TIP Press the [+] key. Press the middle [S] key. ↓ CLOSE TAB ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. CLOSE TAB INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. CLOSE TAB ENTER SEQUENCE # Key in the sequence number and press [ENTER]. AP XXXXXX XXXXXXXXXX 1111222233334444 The transaction information for the chosen batch will appear, including approval code, invoice number and card number. Either press [ENTER] to continue to edit tab or press [CLEAR] to choose another transaction. CLOSE VOID NEXT ↓ ↓ ↓ Either press the left [S] key to settle the tab displayed in the previous screen, press the middle [S] key to void the tab displayed in the previous screen or the right [S] key to move on to the next open tab in the batch. © 2004 LinkPoint International, Inc. 133 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments BASE: XX.XX ENTER AMT TO CHANGE Either key in base amount of the tab and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TIP: XX.XX ENTER AMT TO CHANGE Either key in the tip amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TAX: XX.XX ENTER AMT TO CHANGE Either key in the tax amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TAX TAX TOO LARGE XX.XX Displays if tax amount entered is larger than the transaction amount. Terminal will also beep and then return to the previous prompt. EMP # XX ENTER EMP TO CHANGE Either key in the new employee ID number, press [ENTER] or simply press [ENTER] if the displayed ID number is correct. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name PRINTING… CLOSE TAB When the tab has been settled, this prompt displays and a receipt will print. card name CLOSE TAB TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. card name ACCEPTED CLOSE TAB SEQ XXX CLOSE TAB ENTER SEQUENCE # This screen will display briefly, please wait… Either press [CLEAR] to return to the idle prompt or key in the sequence number of the next tab and press [ENTER]. © 2004 LinkPoint International, Inc. 134 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Edit Tips This transaction modifies a transaction in an open batch by either adding or changing a transaction tip amount. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM EDIT TAB ↓ ↓ TIP Press the [+] key. Press the right [S] key. ↓ ADD TIP ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. ADD TIP INVALID PASSWORD INV SEQ CLK ↓ ↓ ↓ If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Either press the left [S] key to access transaction by invoice number, the middle [S] key to access by sequence number or the right [S] key to access by employee ID. ADD TIP Key in the requested invoice, sequence or last five digits of the card number and press [ENTER]. AP XXXXX $XX.XX ENTER TIP AMOUNT The approval number and the transaction amount will display. Please key in the tip amount and press [ENTER]. AP XXXXX $XX.XX TRANSACTION ACCEPTED When the tip amount has been added successfully, this screen will prompt briefly, please wait… ENTER… © 2004 LinkPoint International, Inc. 135 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments INV SEQ CLK ↓ ↓ ↓ Either press [CLEAR] to return to the idle prompt or press the appropriate [S] key to adjust another transaction. © 2004 LinkPoint International, Inc. 136 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Void The void transaction cancels a transaction while it is still part of an open batch. Please note that once the batch is settled, no transactions in that batch can be voided. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM VOID ENTER PASSWORD Press the [VOID] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. VOID INVALID PASSWORD CARD Press the left [S] key to void a card transaction or press the [S] key to void a check transaction. CHECK ↓ ↓ INV SEQ PAN ↓ ↓ ↓ INV SEQ ↓ ↓ CHECK# ↓ VOID ENTER… If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Either press the left [S] key to access transaction by invoice number, the middle [S] key to access by sequence number or the right [S] key to access by last five digits of the card number (PAN). Either press the left [S] key to access transaction by invoice number, the middle [S] key to access by sequence number or the right [S] key to access by check number. Key in the requested invoice, sequence, last five digits of the card number (PAN), or check number and press [ENTER]. © 2004 LinkPoint International, Inc. 137 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments VOID INV XXXXXXXXXX? XXXXXXXXXXXXXXX Please confirm that the displayed information is for the proper transaction and press [ENTER] to void or [BACK SPACE] to choose another transaction. VOID INV XXXXXXXXXX CHECK#: XXXXXXXXXX Please confirm that the displayed information is for the proper check transaction and press [ENTER] to void or [BACK SPACE] to choose another transaction. card name PRINTING… VOID When the void has been completed, this prompt displays and a receipt will print. card name VOID TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. VOID This screen will print briefly, please wait… VOID ACCEPTED INV SEQ PAN ↓ ↓ ↓ INV SEQ ↓ ↓ CHECK# ↓ Either press [CLEAR] to return to the idle prompt or press the appropriate [S] key to choose another transaction to void. Either press [CLEAR] to return to the idle prompt or press the appropriate [S] key to choose another transaction to void. © 2004 LinkPoint International, Inc. 138 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Void Receipt Sample AIO SAMPLE RECEIPTS © 2004 LinkPoint International, Inc. 139 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Void Sale Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode VOID OFFLINE SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX SALES TAX: AD $10.00 APPROVAL CODE: XXXXXX PRE-TIP AMOUNT TIP AMOUNT TOTAL AMOUNT SEQ: XXXX $50.00 $5.00 $55.00 Invoice number, clerk number, adjusted indicator Sales tax amount Approval code, sequence number Pre-tip transaction amount Tip transaction amount Total transaction amount TRANSACTION VOIDED *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 140 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Return Please follow the procedures below to process a credit card return transaction by either swiping the card through the card reader or manually entering the card number on the keypad of your LinkPoint terminal. A return is usually performed when a merchant needs to reverse a transaction and the batch containing that transaction has already been closed. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM RETURN ENTER PASSWORD Press the [RETURN] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. RETURN INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. RETURN ENTER ACCOUNT # Either swipe the card or key in the account number and press [ENTER]. card name RETURN ENTER EXP DATE-MM/YY Key in the expiration date and press [ENTER]. card name RETURN IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name RETURN IMPRINT CARD NOW! Imprint card and press [ENTER]. card name RETURN ENTER BASE AMOUNT Key in the transaction amount without tip and press [ENTER]. © 2004 LinkPoint International, Inc. 141 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name RETURN ENTER TIP AMOUNT Key in the tip amount and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear is Tip Entry=Y for terminal tip entry. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new base amount. card name RETURN ENTER TAX AMOUNT If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount. card name RETURN TAX TOO LARGE Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt. card name TAX EXEMPT? RETURN If [ENTER] only was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount. card name RETURN ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name RETURN ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name PRINTING… RETURN When the transaction has been approved, this prompt displays and a receipt will print. © 2004 LinkPoint International, Inc. 142 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name RETURN TEAR NOW,PRESS ENTER card name ACCEPTED RETURN SEQ XXX Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 143 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Return Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 144 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Return Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode RETURN Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX SALES TAX: CR Invoice number, clerk number, return type indicator Sales tax amount SEQ: XXX Sequence number PRE-TIP AMOUNT TIP AMOUNT TOTAL AMOUNT $100.00 Pre-tip transaction amount $10.00 Tip transaction amount line $110.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Total transaction amount line Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 145 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close There are two types of close batch procedures: auto close and manual close. Auto Close Auto close is when the terminal is set to automatically attempt to close an open batch at an approximate time. If the merchant is not available to close a batch with an open transaction, the auto batch close feature is a necessary safeguard to ensure all transactions process in a timely manner. When it is time for the terminal to attempt to close automatically, if the terminal has no open batch, it will stay in a waiting mode and no action will be taken; if the batch has open transactions with unadjusted tips or open tabs, the terminal will zero out all open tabs and unadjusted tips and proceed with the close attempt; if the batch has open and non adjustable transactions, the terminal will proceed with the close attempt. Manual Close Please use the procedures written in this section to close an open batch. If the batch being closed contains restaurant transactions, please settle the tips and open tabs before trying to close the batch. Merchant Alert Header The host may use the merchant messaging feature to send a text message. If it does, the following will happen: a MERCHANT ALERT header will print in inverse font, followed by a message of up to four lines of 32 alphanumeric characters each on the close batch report. The message will print above the merchant header lines in either auto close or manual close environments. Please note that messages will not appear as text on the terminal readout. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [CLOSE] key. GC CLEAR BATCH ARE YOU SURE? This prompt appears if your terminal is programmed to process gift cards and contains a gift card batch not yet cleared. Press [ENTER] to clear the gift card batch or press [BACK SPACE] to bypass gift card batch clearing. For more information, please see the gift card clearing batch clearing procedures. GC CLEAR BATCH BATCH CLEARED This screen appears briefly if the gift card batch has been cleared. © 2004 LinkPoint International, Inc. 146 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CLOSE BATCH ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. CLOSE BATCH INVALID PASSWORD TAB DEL PRINT ↓ ↓ ↓ If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. This screen will only display if Tab Processing=Y and there is an open tab. Press the left [S] key to settle the open tabs, press the middle [S] key to delete all open tabs or press the right [S] key to print an open tab report. XXX: INV XXXXXXXXXXX OPEN TAB $XX.XX If the left [S] key was pressed at the previous prompt, the transaction information for the first open batch will appear, including sequence number, invoice number and tab pre-authorization amount. Press either the [#] or [*] to review transaction information. Press the [+] key to close the tab, press [ENTER] to choose another transaction, press the [CLEAR] key to exit function. OPN: INV XXXXXXXXXXX CLOSE TAB? Press [ENTER] to close tab or press [BACK SPACE] to return to previous prompt. BASE: XX.XX ENTER AMT TO CHANGE Either key in base amount of the tab and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TIP: XX.XX ENTER AMT TO CHANGE Either key in the tip amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TAX: XX.XX ENTER AMT TO CHANGE Either key in the tax amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. © 2004 LinkPoint International, Inc. 147 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments XX.XX Displays if tax amount entered is larger than the transaction amount. Terminal will also beep and then return to the previous prompt. EMP # XX ENTER EMP TO CHANGE Either key in the new employee ID number, press [ENTER] or simply press [ENTER] if the displayed ID number is correct. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. The display will read either CLK for clerk or SVR for server. TOTAL XX.XX UNDER AUTHORIZED If the displayed total is correct, press [ENTER] or press [BACK SPACE] to key in new tab amount. card name PRINTING… CLOSE TAB When the tab has been settled, this prompt displays and a receipt will print. card name CLOSE TAB TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. TAX TAX TOO LARGE card name ACCEPTED XXX: INV SALE CLOSE TAB SEQ XXX XXXXXXXXXXX $XX.XX CLOSE ADJ PRINT ↓ ↓ ↓ This screen will display briefly, please wait… When the newly closed tab information displays, press [ENTER] to continue with the close function. Press the left [S] key to close the batch, press the middle [S] key to settle any transactions with unadjusted tips or press the right [S] key to print a batch report. Please note: The batch report will not print if there are unadjusted tip transactions or open tabs. UNADJUSTED TIPS! ADJUST BEFORE CLOSE? Either press [ENTER] to adjust the transactions in the batch that accept tips or press [BACK SPACE] to close batch with unadjusted tip transactions. © 2004 LinkPoint International, Inc. 148 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments XXXXXXXXXXX $XX.XX If the middle [S] key was chosen from the previous prompt, or if [ENTER] was pressed at UNADJUSTED TIPS prompt the first unadjusted tip transaction will appear. Display will include sequence number, invoice number and sale pre-tip amount. Press either the [#] or [*] to review transaction information. Press the [+] and [ENTER] key to settle the tip, press [ENTER] to return to the previous prompt or press the [CLEAR] key to exit function. BASE: XX.XX ENTER AMT TO CHANGE Either key in base amount of the tab and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TIP: XX.XX ENTER AMT TO CHANGE Either key in the tip amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TAX: XX.XX ENTER AMT TO CHANGE Either key in the tax amount and press [ENTER] or simply press [ENTER] if the displayed amount is correct. TAX TAX TOO LARGE XX.XX Displays if tax amount entered is larger than the transaction amount. Terminal will also beep and then return to the previous prompt. EMP # XX ENTER EMP TO CHANGE Either key in the new employee ID number, press [ENTER] or simply press [ENTER] if the displayed ID number is correct. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. EDIT TRANSACTION ACCEPTED Please wait… XXX ITEMS NET 100.00 OK? If the batch transaction total and net dollar amount are correct, press [ENTER], if not, press [CLEAR] and edit the transactions. CLOSE BATCH Please wait, the terminal is dialing the host computer. The terminal displays several messages. CLOSE BATCH When the batch has been settled, this prompt displays and a batch report will print. XXX: INV SALE DIALING… PRINTING… © 2004 LinkPoint International, Inc. 149 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CLOSE BATCH TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the batch close report to print. CLOSE BATCH REPRINT TOTALS? Either press [ENTER] to reprint the batch close report or press [CLEAR] to exit function. CLOSE BATCH ACCEPTED XXX Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 150 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Batch Receipt Sample AIO SAMPLE RECEIPTS © 2004 LinkPoint International, Inc. 151 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Batch Receipt Sample Layout ********************************** MERCHANT ALERT! Merchant message header line MESSAGE ALERT LINE 1 First line of merchant message MESSAGE ALERT LINE 2 Second line of merchant message MESSAGE ALERT LINE 3 Third line of merchant message MESSAGE ALERT LINE 4 Forth line of merchant message ********************************** CLOSE BATCH REPORT Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm Batch ID DATE: mm/dd/yy CARD DETAIL SEQ CLK ACCOUNT # AUTH AV/CC Batch date and time Report heading CT INVOICE TYPE Report column headings BASE TIP Report column headings CASH TOTAL Report column headings - - - - - - - - - - - - - - - - - - 001 XXXXXXXXXXXXXXX+ VS XXXXXXXXXX * 1111 XXXXX $20.00 $5.00 $10.00 $35.00 Seq. number, card number/type, invoice number, tran. type* Employee ID, auth. number, base amount, tip amount Cash back amount, transaction total *Symbol * indicates transaction amount was changed +Symbol indicates card number was keyed in 002 XXXXXXXXXXXXXXX 2222 XXXXX MC XXXXXXXXXX AD $10.00 $2.00 $20.00 $32.00 Seq. number, card number/type, invoice number, tran. type* Employee ID, auth. number, base amount, tip amount Cash back amount, transaction total *Letters AD indicate an offline or adjusted transaction © 2004 LinkPoint International, Inc. 152 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Batch Receipt Sample Layout Continued CHECK DETAIL SEQ CLK CHECK # AUTH Report heading INVOICE TRAN TYPE TOTAL TRACE # Report column headings Report column headings Report column headings - - - - - - - - - - - - - - - - - - OO3 1111 0000002222 000333 0000000001 ECA SALE $20.00 AUTOTRACEID000000000111 BASE TIP Clerk number, auth. number, trans. type and amount TeleCheck trace ID number TOTALS REPORT ITEMS Sequence number, check number, invoice number Report heading CASH NET TOTAL Report column headings Report column headings - - - - - - - - - - - - - - - - - - MC,VS: 2 Card type $30.00 $7.00 $30.00 $67.00 Total amount AX: 0 Card type $0.00 $0.00 $0.00 $0.00 Card type $0.00 $0.00 $0.00 $0.00 Card type $0.00 $0.00 $0.00 $0.00 Card type $0.00 $0.00 $0.00 $0.00 Number of transactions, base, tip, cash back amounts Total amount DB: 0 Number of transactions, base, tip, cash back amounts Total amount GC: 0 Number of transactions, base, tip, cash back amounts Total amount EC: 0 Number of transactions, base, tip, cash back amounts Total amount DC: 0 Number of transactions, base, tip, cash back amounts Card type $0.00 $0.00 $0.00 $0.00 Number of transactions, base, tip, cash back amounts Total amount © 2004 LinkPoint International, Inc. 153 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Batch Receipt Sample Layout Continued JC: Card type 0 $0.00 $0.00 $0.00 $0.00 DR: Card type 0 $0.00 $0.00 $0.00 $0.00 $50.00 Report heading $7.00 $30.00 $87.00 $30.00 Report heading $7.00 $30.00 $67.00 $0.00 Report heading (Return information is highlighted) $0.00 $0.00 $0.00 $30.00 Report heading $7.00 $30.00 $67.00 Report heading 1 $20.00 CLK TOTALS REPORT BASE Card transaction, base, tip, cash back amount totals Card total sales amount CHECK GRAND TOTALS: ITEMS Return transaction, base, tip, cash back amount totals Card total return amount CARD GRAND TOTALS: 2 Sale transaction, base, tip, cash back amount totals Card total sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Batch total net amount SALE GRAND TOTALS: 2 Number of transactions, base, tip, cash back amounts Total amount NET GRAND TOTALS: 3 Number of transactions, base, tip, cash back amounts Total amount TIP Check transaction amount totals Report heading CASH NET TOTAL Report column headings Report column headings - - - - - - - - - - - - - - - - - - CLK: 1111 1 $40.00 Employee ID column heading $5.00 $10.00 $55.00 Employee ID net total amount CLK: 2222 1 $10.00 Employee ID, base, tip, cash back amount totals Employee ID column heading $2.00 $32.00 $20.00 Employee ID, base, tip, cash back amount totals Employee ID net total amount © 2004 LinkPoint International, Inc. 154 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. REVIEW Please use the following procedures to review transaction information on the LinkPoint terminal. Please be aware that most transaction information must be in an open batch before it can be accessed by using these procedures. This information is removed from the terminal when a batch is cleared or closed. Press the [REVIEW] key on the LinkPoint terminal to begin the review process. Current Batch Totals Review Please use this procedure to review the totals of the current open batch. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ CURRENT ↓ HISTORY Press the [REVIEW] key. Press the left [S] key. Press the left [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. Press the left [S] key. ↓ TOTALS REVIEW ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. © 2004 LinkPoint International, Inc. 155 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments TOTALS REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. CARD/CHECK XXX ITEMS TOTALS $XX.XX Please review the batch totals information. The word CHECK appears if the terminal has been programmed for check processing, the word BATCH appears if not. Press the [ENTER] key to review more information or press [CLEAR] to exit function. CARD XXX ITEMS TOTALS $XX.XX Please review the batch card totals information, including the total number of items and dollar amount. The word CARD appears if the terminal has been programmed for check processing, the word BATCH appears if not. Press the [ENTER] key to review more information or press [CLEAR] to exit function. CARD XXX SALES TOTALS $XX.XX Please review the batch card totals information, including the number of sale items and dollar amount. The word CARD appears if the terminal has been programmed for check processing, the word BATCH appears if not. Press the [ENTER] key to review more information or press [CLEAR] to exit function. CARD XXX RETS TOTALS $XX.XX Please review the batch card totals information, including the number of return items and dollar amount. The word CARD appears if the terminal has been programmed for check processing, the word BATCH appears if not. Press the [ENTER] key to review more information or press [CLEAR] to exit function. CHECK XXX ITEMS TOTALS $XX.XX Please review the batch check totals information, including the number of ECA check items and dollar amount. Press the [ENTER] key to review more information. This prompt only appears if TeleCheck ECA processing is enabled. Press [CLEAR] to exit function. Batch History Totals Review Please use this procedure to review the total amounts of the up to the most recent eight batches. © 2004 LinkPoint International, Inc. 156 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ CURRENT ↓ HISTORY Press the [REVIEW] key. Press the left [S] key. Press the left [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. Press the right [S] key. ↓ HISTORY REVIEW ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. HISTORY REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. 01/22/04 REF: XXXX XXX ITEMS $XX.XX Please review the batch history information. The terminal displays information on the most recently closed batch first, including close date, host reference number, number of items and total dollar amount. Press the [ENTER] key to review more information or press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 157 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments 01/21/04 REF: XXXX XXX ITEMS $XX.XX Please review the batch history information. The terminal displays information on the next most recently closed batch, including close date, host reference number, number of items and total dollar amount. This cycle can be repeated for up to eight batches. Press the [ENTER] key to continue reviewing batch information or press [CLEAR] to exit function. HISTORY REVIEW NO DATA TO PROCESS If there are no batches to review, this screen will display briefly before returning to the idle prompt. Server Totals Review Please use this procedure to review the totals for an individual employee ID. This feature is also available if Tip Entry=Y. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ EMP TOTALS REVIEW ENTER PASSWORD Press the [REVIEW] key. Press the left [S] key. Press the middle [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. © 2004 LinkPoint International, Inc. 158 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments EMP TOTALS REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. EMP TOTALS REVIEW ENTER EMP ID # Key in the employee ID number to be reviewed and press [ENTER] or press [ENTER] to begin reviewing all employees. EMP XXXX XXX CARDS $XX.XX $XX.XX Please review the employee ID batch history information. The terminal displays card transaction history for the employee ID number selected. The screen displays employee ID, total amount of card transactions entered into the batch by that employee, total number of card transactions. Press the [ENTER] key to review more information or press [CLEAR] to exit function. EMP XXXX $XX.XX # X TIP $XX.XX This screen will display if tip processing is enabled. Please review the employee ID batch history information. The terminal displays card transaction history for the employee ID number selected. The screen displays employee ID, total amount of card transactions entered into the batch by that employee, total number of card transactions total number of tips and the total tip amount. Press the [ENTER] key to review more information or press [CLEAR] to exit function. EMP XXXX XXX CHECKS $XX.XX Please review the employee ID batch history information. The terminal displays check transaction history for the employee ID number selected. This screen displays if ECA check processing is enabled. The screen displays employee ID, total amount of check transactions entered into the batch by that employee, total number of check transactions. Press the [ENTER] key to review the next employee ID or press [CLEAR] to exit function. EMP TOTALS REVIEW NO DATA TO PROCESS Displays briefly if an employee ID was entered for which there are no transactions. © 2004 LinkPoint International, Inc. 159 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Totals Review Please use this procedure to review batch transaction information by card type. The card types this function allows the user to review include: VISA/MasterCard, American Express, Discover, ECA Checks, Gift Cards, Debit, Diner’s Club/Carte Blanche and JCB. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ TOTALS REVIEW ENTER PASSWORD Press the [REVIEW] key. Press the left [S] key. Press the right [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. TOTALS REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. MC/VS XXX ITEMS TOTALS $XX.XX Please review the batch card totals information. The VISA/MasterCard information appears including the total number of items and the total batch amount for those card types. Press the [ENTER] key to review more VISA/MasterCard information or press [CLEAR] to exit function. MC/VS XXX SALES TOTALS $XX.XX Please review the batch card totals information. The VISA/MasterCard information appears including the total number of sales and the total batch sale amount for the card types. Press the [ENTER] key to review more VISA/MasterCard information or press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 160 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments MC/VS XXX RETS TOTALS $XX.XX Please review the batch card totals information. The VISA/MasterCard information appears including the total number of returns and the total batch return amount for the card types. Press the [ENTER] key to review more VISA/MasterCard information or press [CLEAR] to exit function. AX XXX ITEMS TOTALS $XX.XX Please review the batch card totals information. The American Express information appears including the total number of items and the total batch amount for those card types. Press the [ENTER] key to review more American Express information, continue pressing [ENTER] to review other card totals or press [CLEAR] to exit function. Transaction Review Please use this procedure to review and edit specific data for transactions in the current open batch. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [REVIEW] key. TOTALS TRAN DETAIL Press the middle [S] key. ↓ ↓ ↓ TRAN REVIEW ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. © 2004 LinkPoint International, Inc. 161 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments TRAN REVIEW INVALID PASSWORD CARD CHECK ↓ ↓ INV SEQ PAN ↓ ↓ ↓ INV SEQ ↓ ↓ TRAN ENTER… XXX: SALE BASE: CASH: CHECK# ↓ If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Press the left [S] key to review card transactions or press the right [S] key to review ECA check transactions. This screen will display if ECA check processing is enabled. Either press the left [S] key to access transaction by invoice number, the middle [S] key to access by sequence number or the right [S] key to access by the last five numbers of the credit card (PAN). Either press the left [S] key to access transaction by invoice number, the middle [S] key to access by sequence number or the right [S] key to access by check number. This screen will appear if ECA check processing is enabled. REVIEW Key in the invoice number, sequence number, the last five digits of the card number (PAN) or the check number and press [ENTER]. INV XXXXXXXXXX $XX.XX Please confirm that the displayed information is for the proper transaction. Press either the [#] or [*] to scroll through the transaction information, press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. $XX.XX $XX.XX If [#] was pressed at the previous prompt, view the transaction information. Press either the [#] or [*] to continue to scroll through the transaction information. Press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. © 2004 LinkPoint International, Inc. 162 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments XXX: INV XXXXXXXXXX REPRINT? $XX.XX If [÷] was pressed, this prompt will appear. Press [ENTER] to reprint the displayed transaction receipt, press [BACK SPACE] to exit reprint and return to previous screen or press the [CLEAR] key to exit function. VOID INV XXXXXXXXXX? XXXXXXXXXXXXXXX If [VOID] was pressed when transaction was chosen, this prompt will appear. Please confirm the correct transaction was chosen and press [ENTER] to void or [BACK SPACE] to exit and choose another transaction to review or press the [CLEAR] key to exit function. XXX: INV XXXXXXXXXX XXXXXXXXXXXXXXXX OK? If [+] was pressed when transaction as chosen, this prompt will appear. Press [ENTER] to begin editing the transaction amounts (see page 131 for more information on editing transactions) or press [BACK SPACE] to exit and choose another transaction to review or press the [CLEAR] key to exit function. Please note that ECA check transactions cannot be edited. Batch Detail Review Please use this procedure to review and edit specific data for transactions in the current open batch. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ Press the [REVIEW] key. Press the right [S] key. Press the left [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. © 2004 LinkPoint International, Inc. 163 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message CARD CHECK ↓ ↓ ALL ↓ Operator Action and Comments TAB ↓ UNADJ ↓ DETAIL/TAB REVIEW ENTER PASSWORD Press the left [S] key to review card transactions or press the right [S] key to review ECA check transactions. This screen will display if ECA check processing is enabled. Press the left [S] key to review all card transactions within the same card type, press the middle [S] key to review tab transactions or press the right [S] key to review transactions with unadjusted tips. This screen will display if tip entry and tab processing are enabled. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DETAIL/TAB REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. XXX: SALE INV XXXXXXXXXX $XX.XX Please confirm that the displayed information is for the proper transaction. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next transaction for the same card type, press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. $XX.XX $XX.XX If [#] was pressed, view the transaction information. Press either the [#] or [*] to continue to scroll through the transaction information. Press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. BASE: CASH: © 2004 LinkPoint International, Inc. 164 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments INV XXXXXXXXXX $XX.XX If [ENTER] was pressed, the next transaction appears or the terminal exits the function. Please confirm that the displayed information is for the proper transaction. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next transaction, press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. XXX: INV XXXXXXXXXX REPRINT? $XX.XX If [÷] was pressed previously, this prompt will appear. Press [ENTER] to reprint the displayed transaction receipt, press [BACK SPACE] to exit reprint and return to previous screen or press the [CLEAR] key to exit function. VOID INV XXXXXXXXXX? XXXXXXXXXXXXXXX If [VOID] was pressed when transaction was chosen, this prompt will appear. Please confirm the correct transaction was chosen and press [ENTER] to void or [BACK SPACE] to exit and choose another transaction to review or press the [CLEAR] key to exit function. XXX: INV XXXXXXXXXX XXXXXXXXXXXXXXXX OK? If [+] was pressed when transaction as chosen, this prompt will appear. Press [ENTER] to begin editing the transaction amounts (see previous chapter for more information on editing transactions) or press [BACK SPACE] to display another transaction to review or press the [CLEAR] key to exit function. Please note that ECA check transactions cannot be edited. XXX: SALE Open Tab Review Please use this procedure to review and edit the open batch transactions in the current open batch. The following prompts appear if tab processing is enabled. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Operator Action and Comments Press the [REVIEW] key. © 2004 LinkPoint International, Inc. 165 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ CARD CHECK ↓ ALL ↓ Press the right [S] key. Press the left [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. Press the left [S] key. ↓ TAB ↓ UNADJ Press middle [S] key. ↓ DETAIL/TAB REVIEW ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DETAIL/TAB REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. XXX: INV XXXXXXXXXX OPEN TAB $XX.XX Please confirm that the displayed information is for the proper open tab. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next open tab or to review another transaction, press the [÷] key to reprint a receipt, press the [VOID] key to void the transaction, press the [+] to edit and close the tab transaction, press the [CLEAR] key to exit function. AP OKXXXX AV CC XXXXXXXXXXXXXXXXX If [#] was pressed at the previous prompt, view the tab information. Press either the [#] or [*] to continue to scroll through the transaction information. Press the [÷] key to reprint a receipt, press the [VOID] key to void the transaction, press the [+] to edit and close the tab transaction, press the [CLEAR] key to exit function. © 2004 LinkPoint International, Inc. 166 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments XXX: INV XXXXXXXXXX OPEN TAB $XX.XX If [ENTER] was pressed, the next open tab appears or the terminal exits the function. Please confirm that the displayed information is for the proper transaction. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next open tab or to review another transaction, press the [÷] key to reprint a receipt, press the [VOID] key to void the transaction, press the [+] to edit and close the tab transaction, press the [CLEAR] key to exit function. XXX: INV XXXXXXXXXX REPRINT? $XX.XX If [÷] was pressed at the previous prompt, this prompt will appear. Press [ENTER] to reprint the displayed tab receipt, press [BACK SPACE] to exit reprint and return to previous screen or press the [CLEAR] key to exit function. VOID INV XXXXXXXXXX? XXXXXXXXXXXXXXX If [VOID] was pressed when open tab was chosen, this prompt will appear. Please confirm the correct transaction was chosen and press [ENTER] to void or [BACK SPACE] to exit and choose another open tab to review or press the [CLEAR] key to exit function. OPN: INV XXXXXXXXXX CLOSE TAB? If [+] was pressed when this open tab was chosen, this prompt will appear. Press [ENTER] to begin editing the transaction amounts (see page 133 for more information on closing tabs) or press [BACK SPACE] to display another tab to review or press the [CLEAR] key to exit function. Unadjusted Tip Review Please use this procedure to review and edit the transactions with unsettled tips in the current open batch. The following prompts appear if tip entry processing is enabled. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Operator Action and Comments Press the [REVIEW] key. © 2004 LinkPoint International, Inc. 167 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ CARD CHECK ↓ Press the left [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. Press the left [S] key. ↓ ALL ↓ Press the right [S] key. TAB ↓ UNADJ Press right [S] key. ↓ DETAIL/UNADJ REVIEW ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DETAIL/UNADJ REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. XXX: SALE Please confirm that the displayed information is for the proper transaction. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next unadjusted transaction or exit function, press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. INV XXXXXXXXXX $XX.XX © 2004 LinkPoint International, Inc. 168 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments TIP: $XX.XX If [#] was pressed at the previous prompt, view the transaction information. Press either the [#] or [*] to continue to scroll through the transaction information. Press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction and settle the tip, press the [CLEAR] key to exit function. XXX: SALE INV XXXXXXXXXX $XX.XX If [ENTER] was pressed, the next transaction appears or the terminal exits the function. Please confirm that the displayed information is for the proper transaction. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next transaction or exit function, press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. XXX: INV XXXXXXXXXX REPRINT? $XX.XX If [÷] was pressed at the previous prompt, this prompt will appear. Press [ENTER] to reprint the displayed transaction receipt, press [BACK SPACE] to exit reprint and return to previous screen or press the [CLEAR] key to exit function. VOID INV XXXXXXXXXX? XXXXXXXXXXXXXXX If [VOID] was pressed when transaction was chosen, this prompt will appear. Please confirm the correct transaction was chosen and press [ENTER] to void or [BACK SPACE] to exit and choose another transaction to review or press the [CLEAR] key to exit function. XXX: INV XXXXXXXXXX XXXXXXXXXXXXXXXX OK? If [+] was pressed when transaction as chosen, this prompt will appear. Press [ENTER] to begin editing the transaction amounts (see page 133 for more information on editing transactions or page 135 for more information on settling tips) or press [BACK SPACE] to display another transaction to review or press the [CLEAR] key to exit function. Server Detail Review Please use this procedure to review and edit the transactions by employee ID in the current open batch. The following prompts appear if server entry processing is enabled. © 2004 LinkPoint International, Inc. 169 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ CARD CHECK ↓ ALL ↓ ↓ TAB ↓ UNADJ ↓ EMP DETAIL REVIEW ENTER PASSWORD Press the [REVIEW] key. Press the right [S] key. Press the middle [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. Press the left [S] key to review card transactions or press the right [S] key to review ECA check transactions. This screen will display if ECA check processing is enabled. ECA check transactions can be reviewed but not edited. Press left [S] key. This screen will display if tip entry and tab processing are enabled. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. EMP DETAIL REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. EMP DETAIL REVIEW ENTER SERVER ID # Either key in the employee ID number to be reviewed and press [ENTER] or press [ENTER] to view transactions for all employee ID numbers. © 2004 LinkPoint International, Inc. 170 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments INV XXXXXXXXXX $XX.XX Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next transaction for the same employee, press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. $XX.XX $XX.XX If [#] was pressed at the previous prompt, view the transaction information. Press either the [#] or [*] to continue to scroll through the transaction information. Press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. INV XXXXXXXXXX $XX.XX If [ENTER] was pressed, the next transaction for the employee appears or the terminal exits the function. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next transaction for the employee, press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press the [CLEAR] key to exit function. XXX: INV XXXXXXXXXX REPRINT? $XX.XX If [÷] was pressed at the previous prompt, this prompt will appear. Press [ENTER] to reprint the displayed transaction receipt, press [BACK SPACE] to exit reprint and return to previous screen or press the [CLEAR] key to exit function. VOID INV XXXXXXXXXX? XXXXXXXXXXXXXXX If [VOID] was pressed when transaction was chosen, this prompt will appear. Please confirm the correct transaction was chosen and press [ENTER] to void or [BACK SPACE] to exit and choose another transaction to review or press the [CLEAR] key to exit function. XXX: SALE BASE: CASH: XXX: SALE © 2004 LinkPoint International, Inc. 171 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments XXX: INV XXXXXXXXXX XXXXXXXXXXXXXXXX OK? If [+] was pressed when transaction as chosen, this prompt will appear. Press [ENTER] to begin editing the transaction amounts (see page 135 for more information on editing sales or page 133 for more information on closing tabs) or press [BACK SPACE] to display another transaction to review or press the [CLEAR] key to exit function. Please note that ECA check transactions cannot be edited using this function. Card Type Detail Review Please use this procedure to review and edit specific data for transactions in the current open batch by card type. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ DETAIL REVIEW ENTER PASSWORD Press the [REVIEW] key. Press the right [S] key. Press the right [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DETAIL REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 172 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments MC/VS AX DC ↓ ↓ ↓ EC GC DB ↓ ↓ ↓ JC DR ↓ ↓ Press either the left [S] key to choose VISA/MasterCard transactions, the middle [S] key to choose American Express transactions or the right [S] key to choose Discover transactions. Press the [#] or [*] key to display other card types from which to choose. Press either the left [S] key to choose ECA check transaction type, the middle [S] key to choose gift card transaction type or the right [S] key to choose Debit transactions. Press the [#] or [*] key to display other card types from which to choose or press the [CLEAR] key to exit function. Press either the left [S] key to choose JCB card type, or the middle [S] key to Diner’s Club/Cart Blanche card type. Press the [#] or [*] key to display other card types from which to choose or press the [CLEAR] key to exit function. INV XXXXXXXXXX $XX.XX When a card type is chosen, the first transaction in the batch for that card type displays. Please confirm that the displayed information is for the proper transaction. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next transaction for that card type, press the [÷] key to reprint a transaction receipt, press the [VOID] key to void the transaction, press the [+] to edit the transaction, press [BACK SPACE] to exit and return to previous screen press the [CLEAR] key to exit function. XXX: INV XXXXXXXXXX REPRINT? $XX.XX If [÷] was pressed at the previous prompt, this prompt will appear. Press [ENTER] to reprint the displayed transaction receipt, press [BACK SPACE] to exit reprint and return to previous screen or press the [CLEAR] key to exit function. VOID INV XXXXXXXXXX? XXXXXXXXXXXXXXX If [VOID] was pressed when card type was chosen, this prompt will appear. Please confirm the correct transaction was chosen and press [ENTER] to void or [BACK SPACE] to exit and choose another transaction to review or press the [CLEAR] key to exit function. XXX: SALE © 2004 LinkPoint International, Inc. 173 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments XXX: INV XXXXXXXXXX XXXXXXXXXXXXXXXX OK? If [+] was pressed when transaction as chosen, this prompt will appear. Press [ENTER] to begin editing the transaction amounts (see page 131 for more information on editing transactions) or press [BACK SPACE] to display another transaction to review or press the [CLEAR] key to exit function. Please note that ECA check transactions cannot be edited using this function. Server Open Tab Review Please use this procedure to review and edit the open batch transactions in the current open batch by employee ID number. The following prompts appear if tab processing is enabled. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ CARD CHECK ↓ ALL ↓ Press the [REVIEW] key. Press the right [S] key. Press the middle [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. The display will read either CLK for clerk or SVR for server. Press the left [S] key. ↓ TAB ↓ UNADJ Press middle [S] key. ↓ © 2004 LinkPoint International, Inc. 174 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message DETAIL/TAB REVIEW ENTER PASSWORD Operator Action and Comments If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DETAIL/TAB REVIEW INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. DETAIL/TAB REVIEW ENTER EMP ID # Either key in the employee ID number to be reviewed and press [ENTER] or press [ENTER] to view transactions for all employee ID numbers. XXX: INV XXXXXXXXXX OPEN TAB $XX.XX Please confirm that the displayed information is for the proper open tab. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next open tab for the employee ID, press the [÷] key to reprint a receipt, press the [VOID] key to void the transaction, press the [+] to edit and close the tab transaction, press the [CLEAR] key to exit function. AP OKXXXX AV CC XXXXXXXXXXXXXXXXX If [#] was pressed at the previous prompt, view the tab information. Press either the [#] or [*] to continue to scroll through the transaction information. Press the [÷] key to reprint a receipt, press the [VOID] key to void the transaction, press the [+] to edit and close the tab transaction, press the [CLEAR] key to exit function. XXX: SALE If [ENTER] was pressed, the next open tab appears or the terminal exits the function. Please confirm that the displayed information is for the proper transaction. Press either the [#] or [*] to scroll through the transaction information, press [ENTER] to review the next open tab, press the [÷] key to reprint a receipt, press the [VOID] key to void the transaction, press the [+] to edit and close the tab transaction, press the [CLEAR] key to exit function. INV XXXXXXXXXX $XX.XX © 2004 LinkPoint International, Inc. 175 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments OPN: INV XXXXXXXXXX REPRINT? $XX.XX If [÷] was pressed at the previous prompt, this prompt will appear. Press [ENTER] to reprint the displayed tab receipt, press [BACK SPACE] to exit reprint and return to previous screen or press the [CLEAR] key to exit function. VOID INV XXXXXXXXXX? XXXXXXXXXXXXXXX If [VOID] was pressed when open tab was chosen, this prompt will appear. Please confirm the correct transaction was chosen and press [ENTER] to void or [BACK SPACE] to exit and choose another open tab to review or press the [CLEAR] key to exit function. OPN: INV XXXXXXXXXX CLOSE TAB? If [+] was pressed when this open tab was chosen, this prompt will appear. Press [ENTER] to begin editing the transaction amounts (see page 133 for more information on closing tabs) or press [BACK SPACE] to display another tab to review or press the [CLEAR] key to exit function. © 2004 LinkPoint International, Inc. 176 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. CREDIT— DEBIT— CHECK REPORTS This feature is used to print reports that feature transaction information. Most of the information contained in the reports is from the current open batch. Batch Totals Report This function prints a batch totals report that contains data from the last eight settled batches. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ CURRENT ↓ HISTORY ↓ TOTALS REPORT ENTER PASSWORD Press the [÷] key. Press the left [S] key. Press the left [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. Press the left [S] key to print the current batch totals or press the right [S] key to print the totals for up to eight previous batches. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. TOTALS REPORT INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 177 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message TOTALS PRINTING… Operator Action and Comments REPORT BATCH CLK CARD ↓ ↓ ↓ Please wait for the report to print. Press the appropriate [S] key to print a new report or press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 178 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Current Batch Totals Report Sample © 2004 LinkPoint International, Inc. 179 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Current Batch Totals Report Sample Layout BATCH TOTALS REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm ITEMS Batch ID DATE: mm/dd/yy BASE TIP CASH NET TOTAL Date and time report was printed Report column headings Report column headings - - - - - - - - - - - - - - - - - - - NET GRAND TOTALS: 2 $100.00 Report heading $40.00 $0.00 $140.00 SALE GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 $0.00 Report heading (Return information is highlighted) $0.00 $0.00 $0.00 $70.00 Report heading $40.00 $0.00 $110.00 Sale transaction, base, tip, cash back amount totals Card total sales amount CHECK GRAND TOTALS: 2 Return transaction, base, tip, cash back amount totals Card total return amount CARD GRAND TOTALS: 2 Sale transaction, base, tip, cash back amount totals Card total sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Batch total net amount Report heading $30.00 Check transaction total and batch amount © 2004 LinkPoint International, Inc. 180 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Batch Totals History Report Sample © 2004 LinkPoint International, Inc. 181 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Batch Totals History Report Sample Layout HISTORY REPORT Report type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX ITEMS BASE H3 DBA City, DBA State, DBA ZIP (centered) Batch ID DATE: mm/dd/yy CASH H2 DBA Street Address (centered) Terminal ID BATCH: X TIME: hh:mm H1 DBA Name (centered) NET TOTAL Date and time report was printed Report column headings - - - - - - - - - - - - - - - - - - BATCH: 00001 hh:mm PM mm/dd/yy 2 $100.00 $40.00 Batch number, time and date batch closed $140.00 Number of transactions, batch base, cash back, net totals © 2004 LinkPoint International, Inc. 182 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Server Totals Report This function prints a batch transaction totals report for each employee ID number that with transactions in the open batch. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ EMP TOTALS REPORT ENTER PASSWORD Press the [÷] key. Press the left [S] key. Press the middle [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. EMP TOTALS REPORT INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. EMP TOTALS REPORT ENTER EMP ID # Either key in an employee ID, press [ENTER] to print a report of that employee’s transactions or press [ENTER] to print a report for all employee transactions in the open batch. EMP TOTALS PRINTING… Please wait for the report to print. REPORT © 2004 LinkPoint International, Inc. 183 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments BATCH EMP CARD ↓ ↓ ↓ Press the appropriate [S] key to print a new report or press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 184 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Employee ID Totals Report Sample © 2004 LinkPoint International, Inc. 185 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Employee ID Totals Report Sample Layout EMP 1 Employee ID number heading TOTALS REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm ITEMS Batch ID DATE: mm/dd/yy BASE TIP CASH NET TOTAL Date and time report was printed Report column headings Report column headings - - - - - - - - - - - - - - - - - - 1 $100.00 $40.00 $0.00 $140.00 NET TOTALS WITH TIPS: 1 $40.00 Number of transactions, batch base, tip, cash totals Batch total net amount Report heading $100.00 TIP %:40.00% Number of transactions, tip, cash amount totals Percentage of base sales amount collected in tips CASH TIPS $_ _ _ _ _ _ ._ _ _ Cash tips line (appears if IRS Trac is enabled) TIP OUTS $_ _ _ _ _ _ ._ _ _ Tip outs line (appears if IRS Trac is enabled) TOTAL TIPS $_ _ _ _ _ _ ._ _ _ Total tips line (appears if IRS Trac is enabled) EMP 1 Employee ID number TOTALS REPORT SIGNATURE: X _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Employee signature line © 2004 LinkPoint International, Inc. 186 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Totals Report This report consists of the transaction totals for each card type in the open batch. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ TOTALS REPORT ENTER PASSWORD Press the [÷] key. Press the left [S] key. Press the right [S] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. TOTALS REPORT INVALID PASSWORD MC/VS AX DC ↓ ↓ ↓ If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Press either the left [S] key to choose VISA/MasterCard transactions, the middle [S] key to choose American Express transactions, the right [S] key to choose Discover transactions or the [ENTER] key to print a report for all card type totals. Press the [#] or [*] key to display other card types from which to choose. © 2004 LinkPoint International, Inc. 187 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments EC GC DB ↓ ↓ ↓ JC DR ↓ ↓ Press either the left [S] key to choose ECA check transaction type, the middle [S] key to choose gift card transaction type or the right [S] key to choose Debit transactions or the [ENTER] key to print a report for all card type totals. Press the [#] or [*] key to display other card types from which to choose or press the [CLEAR] key to exit function. Press either the left [S] key to choose JCB card type, or the middle [S] key to Diner’s Club/Cart Blanche card type or the [ENTER] key to print a report for all card type totals or the [ENTER] key to print a report for all card type totals. Press the [#] or [*] key to display other card types from which to choose or press the [CLEAR] key to exit function. ALLGRP TOTALS REPORT PRINTING… MC/VS AX DC ↓ ↓ ↓ Please wait for the report to print. If prompted, please choose another report to print or press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 188 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Totals Report Sample (Specific Card Type) © 2004 LinkPoint International, Inc. 189 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Totals Report Sample Layout (Specific Card Type) BATCH TOTALS REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm ITEMS Batch ID DATE: mm/dd/yy BASE TIP CASH NET TOTAL Date and time report was printed Report column headings Report column headings - - - - - - - - - - - - - - - - - - - MC,VS 2 Card type heading $70.00 $40.00 $0.00 $110.00 NET GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 $70.00 Report heading $40.00 $0.00 $110.00 $0.00 Report heading (Return information is highlighted) $0.00 $0.00 $0.00 $70.00 Report heading $40.00 $0.00 $110.00 Sale transaction, base, tip, cash back amount totals Card total net sales amount CHECK GRAND TOTALS: 0 Return transaction, base, tip, cash back amount totals Card total net return amount CARD GRAND TOTALS: 2 Sale transaction, base, tip, cash back amount totals Card total net sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Batch total net amount SALE GRAND TOTALS: 2 Number of transactions, batch base, tip, cash back totals Card type net batch amount Report heading $0.00 Check transaction total and batch amount © 2004 LinkPoint International, Inc. 190 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Totals Report Sample (All Card Types) © 2004 LinkPoint International, Inc. 191 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Totals Report Sample Layout (All Card Types) TOTALS REPORT Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm ITEMS BASE Batch ID DATE: mm/dd/yy TIP CASH NET TOTAL Batch date and time Report column headings Report column headings - - - - - - - - - - - - - - - - - - MC, VS: 2 Card type (MasterCard, VISA) $70.00 $40.00 $0.00 $110.00 Card type net batch amount AX: 0 Card type (American Express) $0.00 $0.00 $0.00 $0.00 Card type (Discover) $0.00 $0.00 $0.00 $0.00 Card type (ECA checks) $30.00 $0.00 $0.00 $30.00 Card type (Gift cards) $0.00 $0.00 $0.00 $0.00 Number of transactions, base, tip, cash back amounts Total amount DB: 0 Number of transactions, base, tip, cash back amounts Total amount GC: 0 Number of transactions, base, tip, cash back amounts Total amount EC: 0 Number of transactions, base, tip, cash back amounts Total amount DC: 0 Number of transactions, batch base, tip, cash back totals Card type (Debit) $0.00 $0.00 $0.00 $0.00 Number of transactions, base, tip, cash back amounts Total amount © 2004 LinkPoint International, Inc. 192 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Totals Report Sample Layout (All Card Types Continued) NET GRAND TOTALS: 3 $100.00 Report heading $40.00 $0.00 $140.00 SALE GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 $0.00 Report heading (Return information is highlighted) $0.00 $0.00 $0.00 $70.00 Report heading $40.00 $0.00 $110.00 Sale transaction, base, tip, cash back amount totals Card total net sales amount CHECK GRAND TOTALS: 1 Return transaction, base, tip, cash back amount totals Card total net return amount CARD GRAND TOTALS: 2 Sale transaction, base, tip, cash back amount totals Net sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Batch total net amount Report heading $30.00 Check transaction total and batch amount © 2004 LinkPoint International, Inc. 193 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Reprint Please use this procedure to print an extra copy of a receipt for a transaction in the open batch. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ Press the [÷] key. Press the middle [S] key. ↓ REPRINT ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. REPRINT INVALID PASSWORD INV SEQ LAST ↓ ↓ ↓ If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Either press the left [S] key to access transaction by invoice number, the middle [S] key to access by sequence number or the right [S] key to access the most recent transaction. REPRINT ENTER… # If prompted, key in either the invoice number or sequence number of the transaction and press [ENTER]. XXX: INV XXXXXXXXXX REPRINT? $XX.XX Press [ENTER] to reprint or [BACK SPACE] to choose another transaction to reprint. REPRINT Please wait for the receipt to print. PRINTING… © 2004 LinkPoint International, Inc. 194 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments REPRINT TEAR NOW,PRESS ENTER INV SEQ LAST ↓ ↓ ↓ TOTALS TRAN DETAIL ↓ ↓ ↓ Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. If prompted, either press the appropriate [S] key to choose another transaction to print or press [CLEAR] to exit function. If prompted, either press the appropriate [S] key to choose another transaction to print or press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 195 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Duplicate Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 196 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Duplicate Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 SALE Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX Invoice number, clerk number CUST #: XXXXXXXXXXXXXXXX Customer code number (prints for commercial card only) SALES TAX: $1.00 APPROVAL CODE: XXXXXX AVS Code: XX PRE-TIP AMOUNT TIP AMOUNT SEQ: XXXX CC Result: X $100.00 $10.00 TOTAL AMOUNT $110.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Sales tax amount Approval code, sequence number AVS/Card code responses (if card number was keyed) Pre-tip transaction amount Tip transaction amount Total transaction amount Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT X -------------------------------------- Cardholder signature line (only prints on merchant copy) CARDHOLDER NAME Cardholder name (prints only if card was swiped) CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution *On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y. © 2004 LinkPoint International, Inc. 197 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Batch Detail Report These instructions explain how to print a detail report for the current open batch. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ ALL TAB ↓ ↓ UNADJ ↓ Press the right [S] key. Press the left [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. The display will read either CLK for clerk or SVR for server. Press left [S] key. ↓ CARD CHECK BOTH ↓ Press the [÷] key. ↓ DETAIL REPORT ENTER PASSWORD If prompted, press the right [S] key to print a detail report of the entire batch. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DETAIL REPORT INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. DETAIL PRINTING… Please wait for the receipt to print. REPORT © 2004 LinkPoint International, Inc. 198 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Batch Detail Report Sample Layout (All Card Types) BATCH DETAIL REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm Batch ID DATE: mm/dd/yy CARD DETAIL SEQ EMP ACCOUNT # AUTH AV/CC Batch date and time Report heading CT INVOICE TYPE Report column headings BASE TIP Report column headings CASH TOTAL Report column headings - - - - - - - - - - - - - - - - - - 001 XXXXXXXXXXXXXXX 1111 XXXXX VS XXXXXXXXXX AD Seq. number, card number/type, invoice number, tran. type* $35.00 $20.00 Employee ID, auth. number, base amount, tip amount $0.00 $55.00 Cash back amount, transaction total *AD indicates an offline or adjusted transaction 002 XXXXXXXXXXXXXXX+ MC XXXXXXXXXX * 2222 XXXXX Seq. number, card number/type, invoice number, tran. type* $35.00 $20.00 Employee ID, auth. number, base amount, tip amount $0.00 $55.00 Cash back amount, transaction total * Keyed in card number has a + symbol printed next to it. Symbol * indicates transaction amount was changed CHECK DETAIL SEQ EMP CHECK # AUTH Report heading INVOICE TRAN TYPE TOTAL TRACE # Report column headings Report column headings Report column headings - - - - - - - - - - - - - - - - - - OO3 1111 0000002222 000333 0000000001 ECA SALE AUTOTRACEID000000000111 $20.00 Sequence number, check number, invoice number Clerk number, auth. number, trans. type and amount TeleCheck trace ID number © 2004 LinkPoint International, Inc. 199 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Batch Detail Report Sample Layout (All Card Types Continued) ITEMS BASE TIP CASH NET TOTAL Report column headings Report column headings - - - - - - - - - - - - - - - - - - - NET GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 SALE GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 $0.00 Report heading (Return information is highlighted) $0.00 $0.00 $0.00 $70.00 Report heading $40.00 $0.00 $110.00 Sale transaction, base, tip, cash back amount totals Card total net sales amount CHECK GRAND TOTALS: 1 Return transaction, base, tip, cash back amount totals Card total net return amount CARD GRAND TOTALS: 2 Sale transaction, base, tip, cash back amount totals Card total net sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Batch total net amount Report heading $20.00 Check transaction total and batch amount © 2004 LinkPoint International, Inc. 200 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Batch Detail Report Sample Layout (Card Detail Only) BATCH DETAIL REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm Batch ID DATE: mm/dd/yy CARD DETAIL SEQ EMP ACCOUNT # AUTH AV/CC Batch date and time Report heading CT INVOICE TYPE Report column headings BASE TIP Report column headings CASH TOTAL Report column headings - - - - - - - - - - - - - - - - - - 001 XXXXXXXXXXXXXXX+ VS XXXXXXXXXX AD 1111 XXXXX Seq. number, card number/type, invoice number, tran. type* $35.00 $20.00 Employee ID, auth. number, base amount, tip amount $0.00 $55.00 Cash back amount, transaction total * Keyed in card number has a + symbol printed next to it; AD symbol indicates an offline or adjusted transaction 002 XXXXXXXXXXXXXXX 2222 XXXXX MC XXXXXXXXXX AD* Seq. number, card number/type, invoice number, tran. type* $20.00 Employee ID, auth. number, base amount, tip amount $35.00 $0.00 $55.00 Cash back amount, transaction total *Symbol * indicates transaction amount was changed ITEMS BASE TIP CASH NET TOTAL Report column headings Report column headings - - - - - - - - - - - - - - - - - - - NET GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 Batch total net amount SALE GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 $0.00 Sale transaction, base, tip, cash back amount totals Card total net sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Report heading (Return information is highlighted) $0.00 $0.00 $0.00 Return transaction, base, tip, cash back amount totals Card total net return amount © 2004 LinkPoint International, Inc. 201 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Batch Detail Report Sample Layout (Check Detail Only) BATCH DETAIL REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm Batch ID DATE: mm/dd/yy CHECK DETAIL SEQ EMP CHECK # AUTH Report heading INVOICE TRAN TYPE Batch date and time TOTAL TRACE # Report column headings Report column headings Report column headings - - - - - - - - - - - - - - - - - - OO3 1111 0000002222 000333 0000000001 ECA SALE $20.00 AUTOTRACEID000000000111 ITEMS BASE TIP Sequence number, check number, invoice number Clerk number, auth. number, trans. type and amount TeleCheck trace ID number CASH NET TOTAL Report column headings Report column headings - - - - - - - - - - - - - - - - - - - NET GRAND TOTALS: 1 $20.00 Report heading $0.00 $0.00 $20.00 SALE GRAND TOTALS: 0 $0.00 Report heading $0.00 $0.00 $0.00 $0.00 Report heading (Return information is highlighted) $0.00 $0.00 $0.00 $0.00 Report heading $0.00 $0.00 $0.00 Sale transaction, base, tip, cash back amount totals Card total net sales amount CHECK GRAND TOTALS: 1 Return transaction, base, tip, cash back amount totals Card total net return amount CARD GRAND TOTALS: 0 Sale transaction, base, tip, cash back amount totals Card total net sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Batch total net amount Report heading $20.00 Check transaction total and batch amount © 2004 LinkPoint International, Inc. 202 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Open Tab Report Please follow these instructions to print an open tab report for the current open batch. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ ALL TAB ↓ ↓ UNADJ Press the [÷] key. Press the right [S] key. Press the left [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. Press middle [S] key. ↓ OPEN TAB REPORT ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. OPEN TAB REPORT INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. OPEN TAB PRINTING… Please wait for the report to print. REPORT © 2004 LinkPoint International, Inc. 203 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Open Tab Report Sample © 2004 LinkPoint International, Inc. 204 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Open Tab Report Sample Layout OPEN TAB REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm SEQ EMP ACCOUNT # AUTH Batch ID DATE: mm/dd/yy Batch date and time CT INVOICE TYPE Report column headings TOTAL Report column headings - - - - - - - - - - - - - - - - - - 001 XXXXXXXXXXXXXXX+ VS XXXXXXXXXX 1111 OKXXXXX $20.00 Seq. number, card number*/type, invoice number Employee ID, auth. number, open tab amount * Keyed in card number has a + symbol printed next to it 002 XXXXXXXXXXXXXXX 2222 OKXXXXX MC XXXXXXXXXX $30.00 Seq. number, card number/type, invoice number Employee ID, auth. number, open tab amount © 2004 LinkPoint International, Inc. 205 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Unadjusted Tip Report This report lists the transactions in the open batch that can accept tips but have not had a tip amount added yet. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ ALL ↓ TAB ↓ UNADJ Press the [÷] key. Press the right [S] key. Press the left [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. Press the right [S] key. ↓ UNADJUSTED REPORT ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. UNADJUSTED REPORT INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. UNADJUSTED PRINTING… Please wait for the report to print. REPORT © 2004 LinkPoint International, Inc. 206 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Unadjusted Transaction Report Sample © 2004 LinkPoint International, Inc. 207 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Unadjusted Transaction Report Sample Layout UNADJUSTED REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm SEQ EMP ACCOUNT # AUTH AV/CC Batch ID DATE: mm/dd/yy Batch date and time CT INVOICE TYPE Report column headings TOTAL Report column headings - - - - - - - - - - - - - - - - - - 001 XXXXXXXXXXXXXXX+ VS XXXXXXXXXX 1111 OKXXXXX $1.00 Seq. number, card number/type, invoice number* Employee ID, auth. number, AVS/Card code, base amount * Keyed in card number has a + symbol printed next to it 002 XXXXXXXXXXXXXXX 2222 OKXXXXX MC XXXXXXXXXX $10.00 Seq. number, card number/type, invoice number Employee ID, auth. number, AVS/Card code, base amount © 2004 LinkPoint International, Inc. 208 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Open Tab by Employee ID Report This report lists the open tab transactions in the open batch by employee ID number. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ ALL TAB ↓ ↓ UNADJ Press the [÷] key. Press the right [S] key. Press the middle [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. Press the middle [S] key. ↓ OPEN TAB REPORT ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. OPEN TAB REPORT INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. OPEN TAB REPORT ENTER SERVER ID # If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. OPEN TAB PRINTING… Please wait for the report to print. REPORT © 2004 LinkPoint International, Inc. 209 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message ALL ↓ TAB ↓ Operator Action and Comments UNADJ ↓ Either press the appropriate [S] key to print another report or press the [CLEAR] key to exit function. © 2004 LinkPoint International, Inc. 210 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Open Tab by Employee ID Report Sample © 2004 LinkPoint International, Inc. 211 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Open Tab by Employee ID Report Sample Layout EMP 1 OPEN TAB Employee ID number heading REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm SEQ EMP ACCOUNT # AUTH Batch ID DATE: mm/dd/yy Batch date and time CT INVOICE TYPE Report column headings TOTAL Report column headings - - - - - - - - - - - - - - - - - - 001 XXXXXXXXXXXXXXX 1111 OKXXXXX VS XXXXXXXXXX $20.00 Seq. number, card number/type, invoice number Employee ID, auth. number, base amount © 2004 LinkPoint International, Inc. 212 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Detail Report This report lists the current transactions in the open batch by card type. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM TOTALS TRAN DETAIL ↓ ↓ ↓ BATCH EMP CARD ↓ ↓ ↓ DETAIL REPORT ENTER PASSWORD Press the [÷] key. Press the right [S] key. Press the right [S] key. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. The display will read either CLK for clerk or SVR for server. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DETAIL REPORT INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 213 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments MC/VS AX DC ↓ ↓ ↓ EC GC DB ↓ ↓ ↓ JC DR ↓ ↓ Press either the left [S] key to choose VISA/MasterCard transactions, the middle [S] key to choose American Express transactions, the right [S] key to choose Discover transactions or the [ENTER] key to print a report for all card type totals. Press the [#] or [*] key to display other card types from which to choose. Press either the left [S] key to choose ECA check transaction type, the middle [S] key to choose gift card transaction type or the right [S] key to choose Debit transactions or the [ENTER] key to print a report for all card type totals. Press the [#] or [*] key to display other card types from which to choose or press the [CLEAR] key to exit function. Press either the left [S] key to choose JCB card type, or the middle [S] key to Diner’s Club/Cart Blanche card type or the [ENTER] key to print a report for all card type totals or the [ENTER] key to print a report for all card type totals. Press the [#] or [*] key to display other card types from which to choose or press the [CLEAR] key to exit function. ALLGRP TOTALS REPORT PRINTING… MC/VS AX DC ↓ ↓ ↓ Please wait for the report to print. If prompted, press the appropriate [S] key to print another detail report or press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 214 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Detail Report Sample (By Card Type) © 2004 LinkPoint International, Inc. 215 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Detail Report Sample Layout (By Card Type) MC, VS Card type (bold and centered) DETAIL REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm SEQ EMP Batch ID DATE: mm/dd/yy ACCOUNT # AUTH AV/CC Batch date and time CT INVOICE TYPE Report column headings BASE TIP Report column headings CASH TOTAL Report column headings - - - - - - - - - - - - - - - - - - 001 XXXXXXXXXXXXXXX+ MC XXXXXXXXXX AD 1111 XXXXX Seq. number, card number/type, invoice number, tran. type* $35.00 $20.00 Employee ID, auth. number, base amount, tip amount $0.00 $55.00 Cash back amount, transaction total *AD indicates an offline/adjusted transaction Keyed in card number has a + symbol printed next to it; 002 XXXXXXXXXXXXXXX 2222 XXXXX MC XXXXXXXXXX * Seq. number, card number/type, invoice number, tran. type* $35.00 $20.00 Employee ID, auth. number, base amount, tip amount $0.00 $55.00 Cash back amount, transaction total *Symbol * indicates transaction amount was changed ** NONE FOR VS ** ITEMS No card type indicator BASE TIP CASH NET TOTAL Report column headings Report column headings - - - - - - - - - - - - - - - - - - - NET GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 Batch total net amount SALE GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 $0.00 Sale transaction, base, tip, cash back amount totals Card total net sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Report heading (Return information is highlighted) $0.00 $0.00 $0.00 Return transaction, base, tip, cash back amount totals Card total net return amount © 2004 LinkPoint International, Inc. 216 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Detail Report Sample (By Card Type) © 2004 LinkPoint International, Inc. 217 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Detail Report Sample (By Card Type) © 2004 LinkPoint International, Inc. 218 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Detail Report Sample Layout (By Card Type) AX Card type (bold and centered) DETAIL REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm SEQ EMP ACCOUNT # AUTH AV/CC Batch ID DATE: mm/dd/yy Batch date and time CT INVOICE TYPE Report column headings BASE TIP Report column headings CASH TOTAL Report column headings - - - - - - - - - - - - - - - - - - ** NONE FOR AX ** ITEMS BASE No card type indicator TIP CASH NET TOTAL Report column headings Report column headings - - - - - - - - - - - - - - - - - - - NET GRAND TOTALS: 0 $0.00 Report heading $0.00 $0.00 $0.00 Batch total net amount SALE GRAND TOTALS: 0 $0.00 Report heading $0.00 $0.00 $0.00 $0.00 Sale transaction, base, tip, cash back amount totals Card total net sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Report heading (Return information is highlighted) $0.00 $0.00 $0.00 Return transaction, base, tip, cash back amount totals Card total net return amount © 2004 LinkPoint International, Inc. 219 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Detail Report Sample (All Card Types) © 2004 LinkPoint International, Inc. 220 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Card Type Detail Report Sample Layout (All Card Types) BATCH DETAIL REPORT Report type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm SEQ EMP Batch ID DATE: mm/dd/yy ACCOUNT # AUTH AV/CC Batch date and time CT INVOICE TYPE Report column headings BASE TIP Report column headings CASH TOTAL Report column headings - - - - - - - - - - - - - - - - - - 001 XXXXXXXXXXXXXXX 1111 XXXXX MC XXXXXXXXXX * Seq. number, card number/type, invoice number, tran. type* $35.00 $20.00 Employee ID, auth. number, base amount, tip amount $0.00 $55.00 Cash back amount, transaction total *Symbol * indicates amount was changed 002 XXXXXXXXXXXXXXX+ MC XXXXXXXXXX AD 2222 XXXXX Seq. number, card number/type, invoice number, tran. type* $35.00 $20.00 Employee ID, auth. number, base amount, tip amount $0.00 $55.00 Cash back amount, transaction total * Keyed in card number has a + symbol printed next to it; AD indicates offline or adjusted transaction ** NONE FOR VS ** ITEMS No card type indicator BASE TIP CASH NET TOTAL Report column headings Report column headings - - - - - - - - - - - - - - - - - - - NET GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 Batch total net amount SALE GRAND TOTALS: 2 $70.00 Report heading $40.00 $0.00 $110.00 $0.00 Sale transaction, base, tip, cash back amount totals Card total net sales amount RETURN GRAND TOTALS: 0 Number of transactions, batch base, tip, cash back totals Report heading (Return information is highlighted) $0.00 $0.00 $0.00 Return transaction, base, tip, cash back amount totals Card total net return amount © 2004 LinkPoint International, Inc. 221 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. FIRST DATA GIFT CARD TRANSACTIONS Gift cards are value added cards that act as gift certificates. They can be programmed with a certain dollar amount and given as gifts to customers who can only redeem them in the business from which the card was programmed. The following section explains how gift card entitlement processing works using the LinkPoint AIO (All-In-One) and 3000 point-of-sale terminals. For information about gift card processing not covered in these procedures, please contact your credit card processing help desk or sales representative. Once the gift card capability has been downloaded to your terminal, pressing the [1] key accesses the gift card portion of the program. The transactions that are necessary for First Data Gift Card entitlement processing are: FIRST DATA GIFT CARD TRANSACTIONS TRANSACTION EXPLANATION Activation Adds dollar value to a gift card for the first time. Redemption Used to make a gift card purchase. Reload Adds dollar value to a gift card after activation. Balance Inquiry Confirms the available balance on a gift card. Balance Transfer Shifts dollar value from a damaged to a working gift card. Void Cancels a previously approved gift card purchase. Refund Refunds or returns dollar value to a gift card. Cashout Converts gift card value to a cash amount value. Batch Clear Clears the gift card totals from a terminal. The reports supporting Gift Card FIRST DATA GIFT CARD REPORTS REPORT EXPLANATION Close Batch Report Report lists all transaction totals in the cleared batch. Total Report Report lists all transaction totals in the current batch. Detail Report Report features detailed transaction data such as account number, employee ID and authorization number. Employee ID Report Report lists detailed transaction data by employee ID number. © 2004 LinkPoint International, Inc. 222 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. The various functions that support Gift Card FUNCTION Reprint Demo Mode Employee ID Password Batch Clear Collect $... FIRST DATA GIFT CARD TRANSACTIONS DESCRIPTION Prints additional copies of transaction receipts in an open batch. The word DUPLICATE appears on each copy. Simulates transactions, receipts and reports. The word DEMO appears on each printed receipt and report copy. When enabled, prompts for entry of an employee ID number up to four characters. Shared with other entitlements. Gift Card transactions, reports and functions can be password protected. When enabled will prompt for a password. None, Minimum, Medium and Maximum levels are supported. Both manual and auto batch clear options are supported and share this process with other batch close entitlements. Can be manually batch cleared independent of other entitlements. When the transaction amount exceeds the available gift card balance, a prompt will display the amount needed to complete purchase. © 2004 LinkPoint International, Inc. 223 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Activation The following transaction activates a gift card. The card is activated when a value is both placed on the card and stored on the host database for transaction processing. Please note that a card can only be activated by being SWIPED on the LinkPoint terminal. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM GIFT CARD ACT REDEEM OTHER GC ACTIVATE ENTER PASSWORD Operator Action and Comments Press the [1] key. Press the left [S] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC ACTIVATE INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. GC SWIPE CARD Swipe the gift card. ACTIVATE Special note: A card being activated must be swiped. © 2004 LinkPoint International, Inc. 224 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments GC ACTIVATE ENTER CLERK ID # If prompted, key in the employee ID (up to four digits) and press [ENTER]. This prompt cannot be bypassed. INCORRECT ID PLEASE REENTER If an incorrect ID was entered, the terminal briefly displays this message before displaying the previous ENTER ID prompt. GC ACTIVATE ENTER AMOUNT GC DIALING… ACTIVATE Key in the gift card amount and press [ENTER]. Please wait, the terminal is dialing the gift card host computer. The terminal displays several messages. DECLINE If a host error message appears, please see Gift Card Error and Timeout Messages section for more information. Press [CLEAR] to exit function. GC PRINTING… ACTIVATE When the card has been activated successfully, this prompt displays and a receipt will print. GC ACTIVATE TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. GC APPROVED When the card has been activated successfully, this prompt displays and a receipt will print. ACTIVATE © 2004 LinkPoint International, Inc. 225 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Activation Receipt Sample AIO SAMPLE RECEIPTS Customer Copy Merchant Copy Customer Copy Merchant Copy © 2004 LinkPoint International, Inc. 226 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Activation Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD Entitlement type ACTIVATE Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm AM/PM H1 DBA Name (centered) Prints if receipt was a reprint DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) AMOUNT Transaction amount $100.00 GC 111122223333XXXX EXP:NONE CLK: XXXX APPROVAL CODE: XXXXXX SEQ: XXX SYS TRACE:XXXXXX DEMONSTRATION ONLY Gift card number, no expiration date text Employee ID Transaction number, entry method System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Merchant copy prints first, customer copy prints second © 2004 LinkPoint International, Inc. 227 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Redemption The following transaction is used when a customer uses a gift card to make a purchase. Making a gift card purchase is also known as redeeming a value. The card must be activated before this transaction can take place. Please note that a card can be either swiped or keyed on the LinkPoint terminal to redeem a value. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM GIFT CARD ACT REDEEM OTHER GC REDEEM ENTER PASSWORD Press the [1] key. Press the middle [S] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC REDEEM INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. GC SWIPE CARD REDEEM Either swipe the card or key in the card number and press [ENTER]. GC REDEEM ENTER CLERK ID# Key in the clerk ID (up to four digits) and press [ENTER]. Please note This prompt cannot be bypassed, an ID must be entered. © 2004 LinkPoint International, Inc. 228 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments If an incorrect ID was entered, the terminal briefly displays this message before displaying the previous ENTER ID prompt. INCORRECT ID PLEASE REENTER GC ENTER AMOUNT REDEEM Key in the gift card sale (redemption) amount and press [ENTER]. GC DIALING… REDEEM Please wait, the terminal is dialing the gift card host computer. The terminal displays several messages. GC COLLECT REDEEM $XX.XX If the amount being redeemed is greater than the gift card balance, this prompt will appear. Please collect the amount displayed from the customer, press [ENTER]. If a host error message appears, please see Gift Card Error and Timeout Messages section for more information. Press [CLEAR] to exit function. DECLINE REDEEM When the transaction has been processed successfully, this prompt displays and a receipt will print. GC REDEEM TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. GC PRINTING… GC APPROVED REDEEM Press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 229 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Redemption Receipt Sample AIO SAMPLE RECEIPTS Customer Copy Merchant Copy © 2004 LinkPoint International, Inc. 230 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Redemption Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD Entitlement type REDEEM Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm AM/PM H1 DBA Name (centered) Prints only if receipt was a reprint DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) AMOUNT $75.00 Total transaction amount REDEEMED $50.00 Amount redeemed from gift card balance COLLECT $25.00 Amount collected to complete transaction BALANCE $0.00 Remaining gift card balance GC 111122223333XXXX (KEYED)EXP:NONE Gift card number, entry method, no expiration date text CLK: XXXX APPROVAL CODE: XXXXXX SEQ: XXX SYS TRACE:XXXXXX DEMONSTRATION ONLY Employee ID Approval code, transaction sequence number System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Merchant copy prints first, customer copy prints second © 2004 LinkPoint International, Inc. 231 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Reload The following transaction is used to add value to a previously activated gift card. Please note that for this transaction, a card can be either swiped or keyed on the LinkPoint terminal. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM ACT GIFT CARD REDEEM OTHER GIFT CARD RELOAD BAL OTHER GC RELOAD ENTER PASSWORD Press the [1] key. Press the right [S] key. Press the left [S] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC RELOAD INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. GC SWIPE CARD RELOAD Either swipe the gift card or key in the card number and press [ENTER]. GC RELOAD ENTER CLERK ID# Key in the clerk ID (up to four digits) and press [ENTER]. Please note This prompt cannot be bypassed, an ID must be entered. © 2004 LinkPoint International, Inc. 232 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments If an incorrect ID was entered, the terminal briefly displays this message before displaying the previous ENTER ID prompt. INCORRECT ID PLEASE REENTER GC ENTER AMOUNT RELOAD Key in the amount to be added to the gift card and press [ENTER]. GC DIALING… RELOAD Please wait, the terminal is dialing the gift card host computer. The terminal displays several messages. If a host error message appears, please see Gift Card Error and Timeout Messages section for more information. Press [CLEAR] to exit function. DECLINE RELOAD When the transaction has been processed successfully, this prompt displays and a receipt will print. GC RELOAD TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. GC PRINTING… GC APPROVED RELOAD Press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 233 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Reload Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 234 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Reload Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD RELOAD Entitlement type Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX DBA Street Address (centered) DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm AM/PM DBA Name (centered) Prints only on a receipt copy reprint DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) AMOUNT $100.00 Reload amount BALANCE $200.00 New card balance amount GC 111122223333XXXX (KEYED)EXP:NONE Gift card number, entry method, no expiration date text CLK: XXXX APPROVAL CODE: XXXXXX Employee ID SEQ: XXX SYS TRACE:XXXXXX DEMONSTRATION ONLY Transaction number, entry method System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Merchant copy prints first, customer copy prints second © 2004 LinkPoint International, Inc. 235 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Balance Inquiry The following transaction confirms the available balance on an activated gift card. Please note that for this transaction, a card can only be either swiped or keyed on the LinkPoint terminal. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM ACT GIFT CARD REDEEM OTHER GIFT CARD RELOAD BAL OTHER GC BALANCE ENTER PASSWORD Press the [1] key. Press the right [S] key. Press the middle [S] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC BALANCE INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. GC SWIPE CARD BALANCE Either swipe the gift card or key in the card number and press [ENTER]. GC BALANCE ENTER CLERK ID# Key in the clerk ID (up to four digits) and press [ENTER]. Please note This prompt cannot be bypassed, an ID must be entered. © 2004 LinkPoint International, Inc. 236 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message GC DIALING… Operator Action and Comments BALANCE Please wait, the terminal is dialing the gift card host computer. The terminal displays several messages. DECLINE If a host error message appears, please see Gift Card Error and Timeout Messages section for more information. Press [CLEAR] to exit function. GC BALANCE BAL = $XX.XX A single copy of a balance report will print. Press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 237 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Balance Receipt Inquiry Sample AIO SAMPLE RECEIPTS Customer Copy © 2004 LinkPoint International, Inc. 238 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Balance Inquiry Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD Entitlement type BALANCE Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm AM/PM H1 DBA Name (centered) Prints only on a receipt copy reprint DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) BALANCE Current card balance amount $200.00 GC 111122223333XXXX (KEYED)EXP:NONE Gift card number, entry method, no expiration date text CLK: XXXX APPROVAL CODE: XXXXXX SYS TRACE:XXXXXX DEMONSTRATION ONLY Employee ID SEQ: XXX Transaction number, entry method System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 CUSTOMER COPY Only a customer copy of this report will print. © 2004 LinkPoint International, Inc. 239 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Balance Transfer The following transaction transfers the available gift card balance from one card to another. Please note that for this transaction, the account number of the original card must by keyed in and the replacement card must be swiped at the LinkPoint terminal. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM ACT GIFT CARD REDEEM OTHER Operator Action and Comments Press the [1] key. Press the right [S] key. GIFT CARD RELOAD BAL OTHER Press the right [S] key. GIFT CARD TXFER VOID OTHER Press the left [S] key. GC TRANSFER ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC TRANSFER INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. GC TRANSFER ENTER OLD CARD # Please key in the gift card account number from which the balance will be transferred. GC TRANSFER SWIPE NEW CARD Swipe the gift card to which the balance will be transferred. © 2004 LinkPoint International, Inc. 240 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message GC TRANSFER ENTER CLERK ID # Operator Action and Comments Key in the clerk ID (up to four digits) and press [ENTER]. Please note This prompt cannot be bypassed, an ID must be entered. GC DIALING… TRANSFER Please wait, the terminal is dialing the gift card host computer. DECLINE If a host error message appears, please see Gift Card Error and Timeout Messages section for more information. Press [CLEAR] to exit function. GC PRINTING… TRANSFER When the transaction has been processed successfully, this prompt displays and a receipt will print. GC TRANSFER TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. GC APPROVED Terminal will beep three times. Press [CLEAR] to exit function. TRANSFER © 2004 LinkPoint International, Inc. 241 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Balance Transfer Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 242 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Balance Transfer Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD TRANSFER Entitlement type Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm AM/PM H1 DBA Name (centered) Prints only on a receipt copy reprint DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) BALANCE Transferred card balance amount $200.00 GCXXXXXXXXXXXXXX EXP:NONE CLK: XXXX APPROVAL CODE: XXXXXX New gift card number, no expiration date text Employee ID SEQ: XXX SYS TRACE:XXXXXX DEMONSTRATION ONLY Transaction number, entry method System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Merchant copy prints first, customer copy prints second © 2004 LinkPoint International, Inc. 243 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Void The following transaction cancels or voids a previous gift card transaction. Please note that the sequence number of the transaction must be known before that transaction can be voided. Please review either the transaction receipt or the gift card batch report to learn the sequence number of the transaction. Please see page 256 for instructions on how to reprint a transaction receipt or page 260 to print a batch report. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [1] key. GIFT CARD ACT REDEEM OTHER Press the right [S] key. GIFT CARD RELOAD BAL OTHER Press the right [S] key. GIFT CARD TXFER VOID OTHER Press the middle [S] key. GC ENTER PASSWORD VOID If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC VOID INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. GC VOID ENTER SEQUENCE # Please key in the sequence number of the transaction to be voided and press [ENTER]. © 2004 LinkPoint International, Inc. 244 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments VOID SEQ # 1? AMOUNT $XX.XX GC VOID ENTER CLERK ID # Confirm transaction information is correct; either press [CLEAR] to choose new transaction or press [ENTER] to void. Key in the clerk ID (up to four digits) and press [ENTER]. Please note This prompt cannot be bypassed, an ID must be entered. GC DIALING… VOID Please wait, the terminal is dialing the gift card host computer. If a host error message appears, please see Gift Card Error and Timeout Messages section for more information. Press [CLEAR] to exit function. DECLINE VOID When the transaction has been processed successfully, this prompt displays and a receipt will print. GC VOID TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. GC PRINTING… GC APPROVED VOID Press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 245 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Void Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 246 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Void Receipt Sample Layout CUSTOM HEADER 1 CUSTOM HEADER 2 Custom header line 1 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD VOID REDEEM Entitlement type Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm AM/PM H1 DBA Name (centered) Prints only on a receipt copy reprint DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) VOID AMOUNT Void transaction amount $10.00 BALANCE $250.00 Card balance amount GC 111122223333XXXX (KEYED)EXP:NONE Gift card number, entry method, no expiration date text CLK: XXXX APPROVAL CODE: XXXXXX Employee ID SEQ: XXX SYS TRACE:XXXXXX DEMONSTRATION ONLY Transaction number, entry method System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Merchant copy prints first, customer copy prints second © 2004 LinkPoint International, Inc. 247 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Refund The following transaction refunds or returns the amount of a previous redemption transaction to the gift card balance of a customer. It is generally used for a “store credit” transaction. This transaction cannot be used to return cash to the customer (please see page 252 for Gift Card Cashout procedure). Please note that a refund can only be completed after the gift card is SWIPED on the LinkPoint terminal. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Operator Action and Comments Press the [1] key. GIFT CARD ACT REDEEM OTHER Press the right [S] key. GIFT CARD RELOAD BAL OTHER Press the right [S] key. GIFT CARD TXFER VOID OTHER Press the right [S] key. GIFT CARD REFUND CASH OTHER GC REFUND ENTER PASSWORD Press the left [S] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC REFUND INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 248 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message GC SWIPE CARD Operator Action and Comments REFUND Please swipe the card. Special note: A card being activated must be swiped. REFUND Please key in the amount of the refund and press [ENTER]. GC REFUND ENTER CLERK ID # Key in the clerk ID (up to four digits) and press [ENTER]. GC ENTER AMOUNT Please note This prompt cannot be bypassed, an ID must be entered. GC DIALING… REFUND Please wait, the terminal is dialing the gift card host computer. The terminal displays several messages. If a host error message appears, please see Gift Card Error and Timeout Messages section for more information. Press [CLEAR] to exit function. DECLINE REFUND When the transaction has been processed successfully, this prompt displays and a receipt will print. GC REFUND TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. GC APPROVED Terminal will beep three times. Press [CLEAR] to exit function. GC PRINTING… REFUND © 2004 LinkPoint International, Inc. 249 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Refund Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 250 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Refund Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD REFUND Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm AM/PM H1 DBA Name (centered) Prints only on a receipt copy reprint DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) AMOUNT Refund amount $10.00 GC 111122223333XXXX EXP:NONE CLK: XXXX APPROVAL CODE: XXXXXX Gift card number, no expiration date text Employee ID SEQ: XXX SYS TRACE:XXXXXX DEMONSTRATION ONLY Transaction number, entry method System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Merchant copy prints first, customer copy prints second © 2004 LinkPoint International, Inc. 251 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Cashout The following transaction allows the customer to convert the value of their gift card to cash. Please follow the steps below and once the transaction is completed, give the appropriate amount to the customer in cash. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM ACT GIFT CARD REDEEM OTHER Operator Action and Comments Press the [1] key. Press the right [S] key. GIFT CARD RELOAD BAL OTHER Press the right [S] key. GIFT CARD TXFER VOID OTHER Press the right [S] key. GIFT CARD REFUND CASH OTHER GC CASHOUT ENTER PASSWORD Press the middle [S] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC CASHOUT INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 252 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CASHOUT Either swipe the card or key in the card number and press [ENTER]. GC CASHOUT ENTER CLERK ID # Key in the clerk ID (up to four digits) and press [ENTER]. GC SWIPE CARD Please note This prompt cannot be bypassed, an ID must be entered. GC DIALING… CASHOUT Please wait, the terminal is dialing the gift card host computer. DECLINE If a host error message appears, please see Gift Card Error and Timeout Messages section for more information. Press [CLEAR] to exit function. GC PRINTING… CASHOUT When the transaction has been processed successfully, this prompt displays and a receipt will print. GC CASHOUT TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. GC PAYOUT Please pay the displayed amount in cash to the customer. Press [CLEAR] to exit function. CASHOUT $XX.XX © 2004 LinkPoint International, Inc. 253 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Cashout Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 254 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Cashout Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD CASHOUT Entitlement type Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm AM/PM H1 DBA Name (centered) Prints only on a receipt copy reprint DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) AMOUNT Cashout amount $100.00 BALANCE $0.00 Card balance amount GC 111122223333XXXX (KEYED)EXP:NONE Gift card number, entry method, no expiration date text CLK: XXXX APPROVAL CODE: XXXXXX Employee ID SEQ: XXX SYS TRACE:XXXXXX DEMONSTRATION ONLY Transaction number, entry method System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Merchant copy prints first, customer copy prints second © 2004 LinkPoint International, Inc. 255 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Reprint The following transaction details how to reprint a copy of a transaction receipt. Please note that the only receipts that can be reprinted are for transactions in an open batch. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Operator Action and Comments Press the [1] key. GIFT CARD ACT REDEEM OTHER Press the right [S] key. GIFT CARD RELOAD BAL OTHER Press the right [S] key. GIFT CARD TXFER VOID OTHER Press the right [S] key. GIFT CARD REFUND CASH OTHER Press the right [S] key. GIFT CARD BATCH PRINT Press the right [S] key. GC REPRINT ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC REPRINT INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 256 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments GC REPRINT ENTER SEQUENCE # Key in the sequence number of the transaction to be reprinted and press [ENTER]. GC PRINTING… Please wait for the transaction receipt to print. REPRINT GC REPRINT TEAR NOW,PRESS ENTER Please wait for the merchant copy of the transaction receipt to print. Tear off the receipt copy and press [ENTER] to print the customer receipt copy. GC PAYOUT If the transaction information appears please wait because the terminal will return to the idle prompt. REPRINT $XX.XX © 2004 LinkPoint International, Inc. 257 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Reprint Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 258 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Reprint Receipt Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD CASHOUT Entitlement type Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm AM/PM H1 DBA Name (centered) Prints only on a receipt copy reprint DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) AMOUNT Cashout amount $100.00 BALANCE $0.00 Card balance amount GC 111122223333XXXX (KEYED)EXP:NONE Gift card number, entry method, no expiration date text CLK: XXXX APPROVAL CODE: XXXXXX SEQ: XXX SYS TRACE:XXXXXX DEMONSTRATION ONLY Employee ID Transaction number, entry method System trace number Prints only if terminal was in demo mode CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Merchant copy prints first, customer copy prints second © 2004 LinkPoint International, Inc. 259 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Reports The First Data Gift Card feature prints various reports supporting gift card transactions, including batch clear. Gift card data can be printed but not reviewed on the terminal display screens. The data will print only if it is a part of a current, open batch. Depending upon the settings loaded into the terminal, some reports print during the batch clearing process, including the close (clear) batch report, total report and the detail report. For more detailed report information, including whether the reports print automatically during batch clear or manually, please see the First Data Gift Card Report table below: REPORT Close Batch Report Total Report Detail Report Total Report Detail Report Employee Report FIRST DATA GIFT CARD REPORTS DESCRIPTION BATCH CLEAR X This will print a totals report of all transactions currently in the device. This report will be printed only once with the terminal clears totals This report is printed after clearing the totals when print detail summary report is NOT enabled. This report is printed after clearing the totals when print detail summary report is enabled. Only supported if transaction detail on summary report credit parameter is enabled-location 624 MANUALLY X X This will print a net report of all transactions currently in the device. This report can be printed as often as necessary during the day. X This will print a detail report of all transactions currently in the device. This report can be printed as often as necessary during the day. ID This will print a report of all transactions currently in the device for a specific clerk number. This report can be printed as often as necessary during the day. X X © 2004 LinkPoint International, Inc. 260 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Reports by Totals, Detail or Employee ID Please read the procedure below for instructions on how to print a batch reports. Please note that reports can only be printed for transactions in an open batch. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Operator Action and Comments Press the [1] key. GIFT CARD ACT REDEEM OTHER Press the right [S] key. GIFT CARD RELOAD BAL OTHER Press the right [S] key. GIFT CARD TXFER VOID OTHER Press the right [S] key. GIFT CARD REFUND CASH OTHER Press the right [S] key. GIFT CARD BATCH PRINT Press the left [S] key. GIFT CARD REPORT CLEAR Press the left [S] key. GIFT CARD TOTAL DETAIL CLERK Press the left [S] key to print a total report, press the middle [S] key to print a detail or press the right [S] key to print a report by employee ID. © 2004 LinkPoint International, Inc. 261 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message GC REPORT TYPE ENTER PASSWORD GC REPORT TYPE INVALID PASSWORD GC CLERK REPORT ENTER CLERK ID # Operator Action and Comments If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. For a single employee report, key in the employee ID (up to four digits) and press [ENTER]. For a report on all employees, simply press [ENTER]. Please wait for the report to print. This prompt cannot be bypassed, an ID must be entered. GC REPORT TYPE PRINTING… GIFT CARD TOTAL DETAIL CLERK Please wait while the selected report prints. Either press the appropriate [S] key to print another report or press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 262 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Total Report Sample AIO SAMPLE REPORTS Totals Report Detail Report Clerk Report © 2004 LinkPoint International, Inc. 263 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Total Report Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD Entitlement type TOTALS REPORT Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX TIME: hh:mm AM/PM DBA Name (centered) DBA Street Address (centered) DBA City, DBA State, DBA ZIP (centered) Terminal ID DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) TYPE COUNT TOTAL Report column headings - - - - - - - - - - - - - - - - ACTIVATE 005 $100.00 VOID ACTIVATE 000 $0.00 REDEEM 002 $75.00 Number and dollar amount of card redemptions VOID REDEEM 001 $25.00 Number and dollar amount of voided card redemptions RELOAD 000 $0.00 Number and dollar amount of card reloads VOID RELOAD 000 $0.00 Number and dollar amount of voided card reloads CASHOUT 001 $50.00 VOID CASHOUT 001 $0.00 Number and dollar amount of voided card cashouts TRANSFER 000 $0.00 Number and dollar amount of card balance transfers BALANCE 000 $0.00 Number of card balance inquiries (amount always $0.00) REFUND 001 $10.00 Number and dollar amount of card activations Number and dollar amount of voided card activations Number and dollar amount of card cashouts Number and dollar amount of card refunds © 2004 LinkPoint International, Inc. 264 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Detail Report Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD Entitlement type DETAIL REPORT Transaction type (bold and centered) DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip DBA Street Address (centered) DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX TIME: hh:mm AM/PM Terminal ID DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) TIME CLK# SEQ ACCOUNT # AUTH TRACE # TYPE Report column headings TOTAL Report column headings - - - - - - - - - - - - - - - - - - hh:mm 001 XXXXXXXXXXXXXXX ACTIVATE Transaction time, number, card number, transaction type XXXXXX $20.00 Employee ID, authorization number, trace ID, trans. total hh:mm 002 XXXXXXXXXXXXXXX REDEEM Transaction time, number, card number, transaction type XXXXXX $10.00 Employee ID, authorization number, trace ID, trans. total hh:mm 003 XXXXXXXXXXXXXXX REFUND Transaction time, number, card number, transaction type $20.00 Employee ID, authorization number, trace ID, trans. total 0001 0001 0002 XXXXXX XXXXXX XXXXXX XXXXXX © 2004 LinkPoint International, Inc. 265 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Employee Detail Report Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode GIFT CARD Entitlement type CLERK DETAIL REPORT Transaction type (bold and centered) DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX TIME: hh:mm AM/PM DBA Name (centered) DBA Street Address (centered) DBA City, DBA State, DBA ZIP (centered) Terminal ID DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alternate merch. number (first 11 digits of credit card merchant ID) CLERK 1 DETAIL SEQ TYPE Employee ID number TOTAL Report column headings - - - - - - - - - - - - - - - - 001 ACTIVATE $100.00 Transaction sequence number, transaction type, dollar amount 002 003 REDEEM $10.00 Transaction sequence number, transaction type, dollar amount VOID REDEEM $25.00 Transaction sequence number, transaction type, dollar amount 004 CASHOUT $50.00 Transaction sequence number, transaction type, dollar amount © 2004 LinkPoint International, Inc. 266 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Clear Batch No close batch feature exists for gift card processing; the gift card program does allow the user to clear the batch of all gift card transactions. The terminal does not store the gift card batch history for later review after the batch is cleared. The host settles the gift card batch every night automatically and therefore the terminal does not send batch close information to the host. The terminal will allow manual batch clear or auto close batch clear to be supported by the same shared operation as the credit card. It is possible to clear the batch within the gift card functions outside of the typical [CLOSE] button. This clear batch transaction must be performed once a day to clear the totals for the gift card transactions to be performed the next day. Display Message SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM ACT GIFT CARD REDEEM OTHER Operator Action and Comments Press the [1] key. Press the right [S] key. GIFT CARD RELOAD BAL OTHER Press the right [S] key. GIFT CARD TXFER VOID OTHER Press the right [S] key. GIFT CARD REFUND CASH OTHER Press the right [S] key. GIFT CARD BATCH PRINT GIFT CARD REPORT CLEAR Press the left [S] key. Press the right [S] key. © 2004 LinkPoint International, Inc. 267 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message GC CLEAR BATCH ENTER PASSWORD Operator Action and Comments If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC CLEAR BATCH INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. GC CLEAR BATCH ARE YOU SURE? Press [ENTER] to continue or [CLEAR] to exit function. GC CLEAR BATCH PRINTING… Please wait while the batch reports print. GC CLEAR BATCH BATCH CLEARED Press [CLEAR] to exit function. © 2004 LinkPoint International, Inc. 268 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Close Batch Report Sample AIO SAMPLE REPORTS Close Report © 2004 LinkPoint International, Inc. 269 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Close Batch Report Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 GIFT CARD CLOSE BATCH REPORT Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX TIME: hh:mm AM/PM Terminal ID DATE: mm/dd/yy Transaction time and date GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) GC DETAIL TIME Report heading SEQ ACCOUNT # CLK# AUTH TRACE # TYPE Report column headings TOTAL Report column headings - - - - - - - - - - - - - - - - - - hh:mm 001 XXXXXXXXXXXXXXX ACTIVATE Transaction time, number, card number, transaction type XXXXXX $20.00 Employee ID, authorization number, trace ID, trans. total hh:mm 002 XXXXXXXXXXXXXXX REDEEM Transaction time, number, card number, transaction type XXXXXX $10.00 Employee ID, authorization number, trace ID, trans. total hh:mm 003 XXXXXXXXXXXXXXX REFUND Transaction time, number, card number, transaction type $20.00 Employee ID, authorization number, trace ID, trans. total 0001 0001 0002 XXXXXX XXXXXX XXXXXX XXXXXX GC TOTALS REPORT TYPE COUNT TOTAL Report heading Report column headings - - - - - - - - - - - - - - - - ACTIVATE 001 $20.00 VOID ACTIVATE 000 $0.00 REDEEM 001 $10.00 VOID REDEEM 000 $0.00 Number and dollar amount of voided card redemptions RELOAD 000 $0.00 Number and dollar amount of card reloads VOID RELOAD 000 $0.00 Number and dollar amount of voided card reloads CASHOUT 000 $0.00 Number and dollar amount of card cashouts VOID CASHOUT 000 $0.00 Number and dollar amount of voided card cashouts TRANSFER 000 $0.00 Number and dollar amount of card balance transfers BALANCE 000 $0.00 Number and dollar amount of card balance inquiries REFUND 002 $20.00 Number and dollar amount of card activations Number and dollar amount of voided card activations Number and dollar amount of card redemptions Number and dollar amount of card refunds © 2004 LinkPoint International, Inc. 270 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. GIFT CARD ERROR AND TIMEOUT MESSAGES If an unfamiliar message appears on the LinkPoint terminal during a transaction, please use the following chart to find the error message and/or error code number. After reviewing the error received, please contact your service provider help desk for more information. First Data Gift Card Host Error Messages Code Terminal Error Truncated Error Message ‘00’ APPROVED APPROVED ‘01’ INSUFFICIENT FUNDS INSUFF FUNDS ‘02’ ACCOUNT CLOSED ACCT CLOSED ‘03’ UNKNOWN ACCOUNT UNKNOWN ACCT ‘04’ INACTIVE ACCOUNT INACTVE ACCT ‘05’ EXPIRED CARD EXPIRED CARD ‘06’ INVALID TRANS CODE INV TRNCODE ‘07’ INVALID MERCHANT INV MERCHANT ‘08’ ALREADY ACTIVE ALDY ACTIVE ‘09’ SYSTEM ERROR SYS ERROR ‘10’ LOST OR STOLEN CARD LOST/STOLEN ‘11’ NOT LOST OR STOLEN NOT LOST/STLN ‘12’ INVALID TRAN FORMAT INV FORMAT ‘15’ BAD MAG STRIPE BAD MAGSTRIP ‘16’ INCORRECT LOCATION BAD LOCATION ‘17’ MAX BAL. EXCEEDED MAXBAL EXCD ‘18’ INVALID AMOUNT INV AMOUNT ‘19’ INVALID CLERK INV CLERK ‘20’ INVALID PASSWORD INV PASSWD ‘21’ INVALID NEW PASSWORD INV NEW PWD ‘22’ EXCEEDED ACCOUNT RELOAD EXCD A/C RELD ‘23’ PASSWD RETRY EXCEEDED PWD RETRY ‘26’ INCORRECT TRAN VER WRONG TRNVER ‘27’ REQ NOT ALLOWED REQ NOT ALLD ‘28’ REQ NOT ALLOWED REQ NOT ALLD ‘29’ BAD REPLY DATE BAD REP DATE ‘30’ BAD CHECKSUM BAD CHECKSUM © 2004 LinkPoint International, Inc. 271 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. First Data Gift Card Host Error Messages Code Terminal Error Truncated Error Message ‘31’ BAL NOT AVAIL BAL NOT AVL ‘32’ ACCOUNT LOCKED ACCT LOCKED ‘33’ NO PREVIOUS TRAN NO PREV TRAN ‘34’ ALREADY REVERSED REVERSED ‘35’ GENERIC DENIED DENIED ‘36’ BAD AUTH CODE BAD AUTHCODE ‘37’ TOO MANY TRAN TOO MNY TRAN ‘38’ NO TRANS AVAIL NO TRNS AVL ‘39’ NO TRAN HISTORY NO TRN HSTRY ‘40’ NEW PASSWD REQUIRED NEW PWD REQD ‘41’ INVALID STATUS CHANGE INV STATUS ‘42’ CANNOT VOID CANNOT VOID ‘43’ NO PHONE SERVICE NO PH ONE ‘44’ SYSTEM ERROR SYS ERROR ‘45’ SYSTEM ERROR SYS ERROR ‘46’ SYSTEM ERROR SYS ERROR ‘47’ SYSTEM ERROR SYS ERROR ‘48’ SYSTEM ERROR SYS ERROR ‘49’ SYSTEM ERROR SYS ERROR ‘50’ A/C NOT INACTIVE A/C ACTIVE ‘51’ SYSTEM ERROR SYS ERROR ‘52’ SYSTEM ERROR SYS ERROR ‘53’ SYSTEM ERROR SYS ERROR ‘54’ SYSTEM ERROR SYS ERROR ‘55’ SYSTEM ERROR SYS ERROR ‘56’ SYSTEM ERROR SYS ERROR ‘57’ SYSTEM ERROR SYS ERROR NN GENERIC UNDEFINED ERROR GIFT CARD ERROR © 2004 LinkPoint International, Inc. 272 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Partial Reversal Messages When the terminal attempts process a transaction, it is trying to call the host computer to send and receive transaction information. If the transaction cannot be successfully completed within a certain time frame, the terminal must stop the transaction. This situation is called a timeout. At that point, the terminal has to reverse the transaction it tried to send. If the reversal is successful, it is called a timeout reversal. During the transaction the typical messages like DIALING, RECEIVING and so forth will display. The terminal messages displayed in the chart below will determine if the timeout reversal was successful. Please review the chart below and contact your service provider help desk for more information. First Data Gift Card – Partial Reversal Messages Timeout Reason Terminal Message TIMEOUT REVERSAL NOT SUCCESSFUL COMM ERROR TIMEOUT REVERSAL SUCCESSFUL PLEASE TRY AGAIN © 2004 LinkPoint International, Inc. 273 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. PETROLEUM TRANSACTIONS This feature has been added to the application Nashville Config 690 01.07.00 so that the LinkPoint AIO (All-In-One) and the LinkPoint 3000 terminals can be used for both petroleum and non petroleum product purchases. The chart below explains the transactions that will be covered in the following section. Transactions such as void, review and report are covered in other manual sections and do not change for petroleum transactions. Please consult those sections for more information. Transaction Sale Auth Only Offline Return Debit CPO/ECA Redemption Batch Close Explanation Transaction pays for a purchase with a credit card. Reserves card funds for later payment. Converts authorization only into a sale for final balancing. Refunds or returns dollar value to a credit/debit card. Pays for and/or refunds items with a debit card. Sale processed using TeleCheck electronic procedures Gift card amount used to purchase products Settles transactions with host so merchant can be paid. © 2004 LinkPoint International, Inc. 274 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Fuel Setup and Edit The Fuel Setup and Edit procedure will provide the ability to add, delete or edit Petroleum (fuel) grade descriptions and prices. The terminal will accept up to five different fuel grade descriptions and prices. The fuel grade information must be entered correctly in order to begin using the terminal. Note: If the price was not entered for a fuel grade, that grade setting will be considered empty, it cannot be accessed during a fuel transaction and it will not print on the fuel information report. To re-enter or edit a grade after all information has been saved for that grade, it will be necessary to start the edit function over at the beginning. Press [BACK SPACE] to edit any characters during entry. After a download, the CHANGE DATA prompt for the first fuel grade may be the first screen that appears on the terminal. Display Message Operator Action and Comments FUEL GRADE NOT SETUP SETUP NOW? If this prompt is displayed, press [ENTER]. SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM If this prompt is displayed, press [#] key. LOCK MGMT SETUP ↓ ↓ HOST LOCAL REVIEW ↓ DIAL ↓ PASS ↓ PRINTER ↓ ↓ TIP ↓ Press the right [S] key under SETUP. ↓ Press the middle [S] key under LOCAL. ↓ OPTIONS Press the right [S] key under OPTIONS. ↓ OTHER ↓ Press the right [S] key under OTHER. © 2004 LinkPoint International, Inc. 275 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments FUEL MISC ↓ ↓ EDIT PRINT ↓ ↓ 1: $0.000/G CHANGE GRADE DATA? Press the left [S] key to choose FUEL. Press the left [S] key under EDIT. Press [ENTER] (YES) to begin entering the fuel information for grade 1. Press [BACK SPACE] (NO) to bypass and proceed to the next grade. Special note: After a download, this may be the first screen displayed GRADE 1 NAME: ENTER GRADE NAME Key in the grade name (up to eight characters) by pressing [ALPHA] then the desired letter key. Press [BACK SPACE] to edit any characters during entry. Press [ENTER] when the grade name is complete. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the grade is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = 0 alphanumeric characters or bypass Max = 8 alphanumeric characters CHANGE ACCEPTED When information is added successfully, this message will display briefly. © 2004 LinkPoint International, Inc. 276 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message GRADE 1 PRICE/GAL: ENTER PRICE/GAL Operator Action and Comments Key in the price of the fuel per unit (using up to six characters) and press [ENTER]. For instance, to enter $2.599, key in [2][.][5][9][9] and press [ENTER]. Press the [VOID] key to enter the decimal point. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the fuel per unit is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = .1 amount including the decimal Max = 19.999 amount including the decimal CHANGE ACCEPTED When information is added successfully, this message will display briefly. 2: $0.000/G CHANGE GRADE DATA? Press [ENTER] (YES) to begin entering the fuel information for grade 2. Press [BACK SPACE] (NO) to bypass and proceed to the next grade. Special note: After a download, this may be the first screen displayed. GRADE 2 NAME: ENTER GRADE NAME Key in the grade name (up to eight characters) by pressing [ALPHA] then the desired letter key. Press [BACK SPACE] to edit any characters during entry. Press [ENTER] when the grade name is complete. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the grade is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = 0 alphanumeric characters or bypass Max = 8 alphanumeric characters © 2004 LinkPoint International, Inc. 277 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CHANGE ACCEPTED When information is added successfully, this message will display briefly. GRADE 2 PRICE/GAL: ENTER PRICE/GAL Key in the price of the fuel per unit (using up to six characters including the decimal) and press [ENTER]. For instance, to enter $2.699, key in [2][.][6][9][9], including the decimal and press [ENTER]. Press the [VOID] key to enter the decimal point. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the fuel per unit is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = .1 amount including the decimal Max = 19.999 amount including the decimal CHANGE ACCEPTED When information is added successfully, this message will display briefly. 3: $0.000/G CHANGE GRADE DATA? Press [ENTER] (YES) to begin entering the fuel information for grade 3. Press [NO] to bypass and proceed to the next grade. © 2004 LinkPoint International, Inc. 278 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message GRADE 3 NAME: ENTER GRADE NAME Operator Action and Comments Key in the grade name (up to eight characters) by pressing [ALPHA] then the desired letter key. Press [BACK SPACE] to edit any characters during entry. Press [ENTER] when the grade name is complete. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the grade is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = 0 alphanumeric characters or bypass Max = 8 alphanumeric characters CHANGE ACCEPTED When information is added successfully, this message will display briefly. GRADE 3 PRICE/GAL: ENTER PRICE/GAL Key in the price of the fuel per unit (using up to six characters including the decimal) and press [ENTER]. For instance, to enter $2.799, key in [2][.][7][9][9], including the decimal and press [ENTER]. Press the [VOID] key to enter the decimal point. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the fuel per unit is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = .1 amount including the decimal Max = 19.999 amount including the decimal CHANGE ACCEPTED When information is added successfully, this message will display briefly. © 2004 LinkPoint International, Inc. 279 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments 4: $0.000/G CHANGE GRADE DATA? Press [ENTER] (YES) to begin entering the fuel information for grade 4. Press [BACK SPACE] (NO) to bypass and proceed to the next grade. GRADE 4 NAME: ENTER GRADE NAME Key in the grade name (up to eight characters) by pressing [ALPHA] then the desired letter key. Press [BACK SPACE] to edit any characters during entry. Press [ENTER] when the grade name is complete. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the grade is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = 0 alphanumeric characters or bypass Max = 8 alphanumeric characters CHANGE ACCEPTED When information is added successfully, this message will display briefly. GRADE 4 PRICE/GAL: ENTER PRICE/GAL Key in the price of the fuel per unit (using up to six characters including the decimal) and press [ENTER]. For instance, to enter $2.899, key in [2][.][8][9][9], including the decimal and press [ENTER]. Press the [VOID] key to enter the decimal point. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the fuel per unit is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = .1 amount including the decimal Max = 19.999 amount including the decimal © 2004 LinkPoint International, Inc. 280 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments 5: $0.000/G CHANGE GRADE DATA? Press [ENTER] (YES) to begin entering the fuel information for grade 5. Press [BACK SPACE] (NO) to bypass and print the fuel information report. GRADE 5 NAME: ENTER GRADE NAME Key in the grade name (up to eight characters) by pressing [ALPHA] then the desired letter key. Press [BACK SPACE] to edit any characters during entry. Press [ENTER] when the grade name is complete. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the grade is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = 0 alphanumeric characters or bypass Max = 8 alphanumeric characters CHANGE ACCEPTED When information is added successfully, this message will display briefly. GRADE 5 PRICE/GAL: ENTER PRICE/GAL Key in the price of the fuel per unit (using up to six characters including the decimal) and press [ENTER]. For instance, to enter $2.999, key in [2][.][9][9][9], including the decimal and press [ENTER]. Press the [VOID] key to enter the decimal point. To bypass this prompt or to keep an existing setting, press [ENTER] only. During the initial setup, if the fuel per unit is bypassed and no entry is made, the terminal will not store, display or print that grade. Special note: Min = .1 amount including the decimal Max = 19.999 amount including the decimal © 2004 LinkPoint International, Inc. 281 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CHANGE ACCEPTED When information is added successfully, this message will display briefly. EDIT PRINT ↓ ↓ Please wait for the fuel information report to print. Press left [S] key to continue editing the fuel grade settings or press the right [S] key to print another copy of the fuel information report. Press [CLEAR] to return to the idle screen. © 2004 LinkPoint International, Inc. 282 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Gift Card Total Report Sample AIO SAMPLE REPORTS © 2004 LinkPoint International, Inc. 283 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Fuel Information Report Sample Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 FUEL GRADE Entitlement type SETUP REPORT Report type DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX TIME: hh:mm GRADE H1 DBA Name (centered) H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DATE: mm/dd/yy Batch date and time DESCRIPTION PRICE/GAL 1 REGULAR $2.599 Grade number, description and price (only prints if grade was set) 2 PREMIUM $2.699 Grade number, description and price (only prints if grade was set) 3 SUPER $2.799 Grade number, description and price (only prints if grade was set) 4 DIESEL 1 $2.899 Grade number, description and price (only prints if grade was set) 5 DIESEL 2 $2.999 Grade number, description and price (only prints if grade was set) © 2004 LinkPoint International, Inc. 284 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Sale The terminal will display the following screen for the sale transactions. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Either swipe the card or press the [SALE] key. SALE If prompted, key in the account number and press [ENTER]. SALE If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. ENTER ACCOUNT # ENTER PASSWORD Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. MANUAL ENTRY ENTER PASSWORD SALE If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. SALE INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 285 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name SALE ENTER EXP DATE-MM/YY Key in the expiration date and press [ENTER]. card name SALE IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name SALE IMPRINT CARD NOW! If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER]. card name SALE RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. card name EMAIL OR WEB? SALE Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name ENCRYPTED? SALE Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. card name SALE ENTER CARD CODE If [BACK SPACE] was pressed at the CARD PRESENT prompt, key in the card code located on the back of the card and press [ENTER] or simply press [ENTER] if code is not known. NOCODE UNREAD SKIP Either press the left [S] key if card code is not known, press the middle [S] key if the card code is illegible or press the right [S] key to skip card code entry. ↓ ↓ ↓ card name SALE ENTER LAST 4 DIGITS If prompted, key in the last four digits of the credit card number and press [ENTER]. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. © 2004 LinkPoint International, Inc. 286 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name SALE ENTER FUEL AMOUNT Key in the fuel amount and press [ENTER] or press [ENTER] to bypass. FUEL GRADE 1=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 2=XXXXXX 3=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 4=XXXXXX 5=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. card name SALE ENTER MISC AMOUNT Key in the amount of the non-fuel items and press [ENTER] or press [ENTER] to bypass. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new amount. card name SALE ENTER ADDRESS CODE If prompted, key in the AVS address code and press [ENTER]. card name ENTER ZIP CODE If prompted, key in the ZIP code and press [ENTER]. SALE card name SALE ENTER CUSTOMER CODE If prompted, key in the customer code and press [ENTER]. This only appears for commercial card processing. card name SALE ENTER TAX AMOUNT If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount. card name TAX TOO LARGE Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt. SALE © 2004 LinkPoint International, Inc. 287 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message card name TAX EXEMPT? Operator Action and Comments SALE If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount. card name SALE ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. SALE Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name DIALING… SALE Please wait, the terminal is dialing the host computer. The terminal displays several messages. card name PRINTING… SALE When the transaction has been approved, this prompt displays and a receipt will print. card name SALE TEAR NOW,PRESS ENTER card name AP OKXXXX XXX SALE # XXX Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 288 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Sale Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 289 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Sale Receipt Sample Layout Blank line CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints if initiated in demo mode (bold and centered) SALE Transaction type DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm H1 DBA Name (centered) Duplicate header DATE: mm/dd/yy Batch date and time MERCHANT #: XXXXXXXXXXX Merchant number CT 1111222233334444 (KEYED)EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX Invoice number, clerk number CLK: XXXX SALES TAX: $1.00 APPROVAL CODE: XXXXXX AVS Code: XX SEQ: XXXX CC Result: X Sales tax amount Approval code, sequence number AVS/Card code responses (prints if card number was keyed) REG 3.847 G Grade and amount of fuel purchased PRICE/GAL $2.599 Price per gallon of fuel grade purchased FUEL AMOUNT MISC AMOUNT TOTAL AMOUNT $10.00 $5.00 $15.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Fuel transaction amount Non-fuel transaction amount Total transaction amount line Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints if initiated in demo mode (bold and centered) © 2004 LinkPoint International, Inc. 290 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Sale Receipt Sample Layout (Continued) Blank line X_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Signature line (omitted on customer copy) CARDHOLDER NAME Card holder name (if swiped) THANK YOU T1 - Trailer line 1 (centered) PLEASE COME AGAIN T2 - Trailer line 2 (centered) TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Receipt distribution (Bottom copy line omitted for customer copy) Blank lines to advance above the tear strip of attached printer © 2004 LinkPoint International, Inc. 291 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Authorization Only Sale This transaction is only used to authorize a dollar amount on the customer credit card it is not used to charge the customer or pay the merchant. An offline transaction must be performed to convert the authorized dollar amount into a transaction amount for which the customer will be charged and the merchant will be paid. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [X] (AUTH ONLY) key. AUTH ONLY ENTER ACCOUNT # Enter the password and press [ENTER]. Displays if sale password protection download parameter is enabled (#PSWD1). AUTH ONLY ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. MANUAL ENTRY ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. AUTH ONLY INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 292 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name AUTH ONLY ENTER LAST 4 DIGITS Key in the last four digits of the card number, press [ENTER]. card name AUTH ONLY MISMATCHED DIGITS Displays for two seconds (terminal will beep) and returns to the previous prompt if the last four digits keyed in do not match the last 4 digits from the swiped account number. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. card name AUTH ONLY ENTER EXP DATE-MM/YY Key in the expiration date and press [ENTER]. card name AUTH ONLY IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name AUTH ONLY IMPRINT CARD NOW! If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER]. card name AUTH ONLY RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. card name AUTH ONLY EMAIL OR WEB? Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name AUTH ONLY ENCRYPTED? Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. card name AUTH ONLY ENTER CARD CODE If [BACK SPACE] was pressed at the CARD PRESENT prompt, key in the card code located on the back of the card and press [ENTER] or simply press [ENTER] if code is not known. © 2004 LinkPoint International, Inc. 293 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments NOCODE UNREAD SKIP ↓ ↓ ↓ Either press the left [S] key if card code is not known, press the middle [S] key if the card code is illegible or press the right [S] key to skip card code entry. card name AUTH ONLY ENTER AMOUNT Key in the fuel amount and press [ENTER] or press [ENTER] to bypass. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new amount. card name AUTH ONLY ENTER ADDRESS CODE If prompted, key in the AVS address code and press [ENTER]. card name AUTH ONLY ENTER ZIP CODE If prompted, key in the ZIP code and press [ENTER]. card name AUTH ONLY ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name AUTH ONLY ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name DIALING… AUTH ONLY Please wait, the terminal is dialing the host computer. The terminal displays several messages. card name PRINTING… AUTH ONLY When the transaction has been approved, this prompt displays and a receipt will print. © 2004 LinkPoint International, Inc. 294 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name AUTH ONLY TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. card name AUTH ONLY AP OKXXXX XXX SEQ Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 295 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Authorization Only Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 296 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Authorization Only Receipt Sample Layout Blank line CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints if initiated in demo mode (bold and centered) SALE Transaction type H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID AUTHORIZED TIME: hh:mm Authorization indicator DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Merchant number CT 1111222233334444 (KEYED)EXP:9999 INVOICE: XXXXXXXXXXX CLK: XXXX AO APPROVAL CODE: XXXXXX AVS Code: XX Card type, card number, entry method, expiration date* Invoice number, clerk number, authorization only indicator Approval code, no sequence number CC Result: X MISC AMOUNT TOTAL AMOUNT Batch date and time $5.00 $5.00 I AGREE TO PAY ABOVE TOTAL AMOUNT AVS/Card code responses (prints if card number was keyed) Authorized transaction amount Total transaction amount line Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints if initiated in demo mode (bold and centered) Blank line X_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Signature line (omitted on customer copy) CARDHOLDER NAME Card holder name (if swiped) THANK YOU T1 - Trailer line 1 (centered) PLEASE COME AGAIN T2 - Trailer line 2 (centered) Blank lines to advance above the tear strip of attached printer TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Receipt distribution (Bottom copy line omitted for customer copy) Blank lines to advance above the tear strip of attached printer © 2004 LinkPoint International, Inc. 297 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Offline Sale The terminal will display the following screens for the offline sale transactions. Please note that an authorization must be obtained before this transaction can be performed. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [-] (OFFLINE) key. OFFLINE ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. MANUAL ENTRY ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. OFFLINE INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. © 2004 LinkPoint International, Inc. 298 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message MUST AUTHORIZE FIRST ENTER ACCOUNT # Operator Action and Comments Either swipe or key in the account number and press [ENTER]. Please note: Please note that an authorization must be obtained before this transaction can be performed. OFFLINE ENTER ACCOUNT # Enter the password and press [ENTER]. Displays if sale password protection download parameter is enabled (#PSWD1). card name OFFLINE ENTER LAST 4 DIGITS Key in the last four digits of the card number, press [ENTER]. card name OFFLINE MISMATCHED DIGITS Displays for two seconds (terminal will beep) and returns to the previous prompt if the last four digits keyed in do not match the last 4 digits from the swiped account number. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. card name OFFLINE ENTER EXP DATE-MM/YY Key in the expiration date and press [ENTER]. card name OFFLINE IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name OFFLINE IMPRINT CARD NOW! If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER]. card name OFFLINE RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. © 2004 LinkPoint International, Inc. 299 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name OFFLINE EMAIL OR WEB? Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name ENCRYPTED? OFFLINE Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. card name OFFLINE ENTER FUEL AMOUNT Key in the fuel amount and press [ENTER] or press [ENTER] to bypass. FUEL GRADE 1=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 2=XXXXXX 3=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 4=XXXXXX 5=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. card name OFFLINE ENTER MISC AMOUNT Key in the amount of the non-fuel items and press [ENTER] or press [ENTER] to bypass. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new amount. card name OFFLINE ENTER CUSTOMER CODE If prompted, key in the customer code and press [ENTER]. This only appears for commercial card processing. card name OFFLINE ENTER TAX AMOUNT If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount. card name OFFLINE TAX TOO LARGE Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt. © 2004 LinkPoint International, Inc. 300 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message card name TAX EXEMPT? Operator Action and Comments OFFLINE If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount. card name OFFLINE ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name OFFLINE ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name OFFLINE ENTER APPROVAL CODE Key in the previously obtained approval code and press [ENTER]. card name PRINTING… When the transaction has been approved, this prompt displays and a receipt will print. OFFLINE card name OFFLINE TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. card name ACCEPTED Press [CLEAR] to return to the idle prompt. OFFLINE SEQ XXX © 2004 LinkPoint International, Inc. 301 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Offline Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 302 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Offline Sale Receipt Layout Blank line CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints if initiated in demo mode (bold and centered) OFFLINE SALE Transaction type H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Duplicate header DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Batch date and time Merchant number CT 1111222233334444 (KEYED) EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX Invoice number, clerk number, adjusted indicator CLK: XXXX SALES TAX: AD $1.00 APPROVAL CODE: XXXXXX SEQ: XXXX Sales tax amount Approval code, sequence number REG 3.847 G Grade and amount of fuel purchased PRICE/GAL $2.599 Price per gallon of fuel grade purchased FUEL AMOUNT MISC AMOUNT TOTAL AMOUNT $10.00 $5.00 $15.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Fuel transaction amount Non-fuel transaction amount Total transaction amount line Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints if initiated in demo mode (bold and centered) © 2004 LinkPoint International, Inc. 303 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Offline Sale Receipt Layout Blank line X_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Signature line (omitted on customer copy) Card holder name if swiped THANK YOU T1 - Trailer line 1 (centered) PLEASE COME AGAIN T2 - Trailer line 2 (centered) TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Receipt distribution (Bottom copy line omitted for customer copy) Blank lines to advance above the tear strip of attached printer © 2004 LinkPoint International, Inc. 304 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Credit Card Return Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM RETURN ENTER PASSWORD Press the [RETURN] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. MANUAL ENTRY ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. RETURN INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. RETURN ENTER ACCOUNT # Enter the password and press [ENTER]. Displays if sale password protection download parameter is enabled (#PSWD1). card name RETURN ENTER LAST 4 DIGITS Key in the last four digits of the card number, press [ENTER]. © 2004 LinkPoint International, Inc. 305 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name RETURN MISMATCHED DIGITS Displays for two seconds (terminal will beep) and returns to the previous prompt if the last four digits keyed in do not match the last 4 digits from the swiped account number. XXXXXXXXXXXXXXXX IS CARD # CORRECT? If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. card name RETURN ENTER EXP DATE-MM/YY Key in the expiration date and press [ENTER]. card name RETURN IS CARD PRESENT? Press [ENTER] if card is present or [BACK SPACE] if it is not. card name RETURN IMPRINT CARD NOW! If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER]. card name RETURN RECURRING PAYMENT? Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not. card name RETURN EMAIL OR WEB? Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not. card name ENCRYPTED? RETURN Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not. card name ENTER AMOUNT RETURN Key in the return amount and press [ENTER] or press [ENTER] to bypass. card name RETURN ENTER CUSTOMER CODE If prompted, key in the customer code and press [ENTER]. This only appears for commercial card processing. card name RETURN ENTER TAX AMOUNT If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount. © 2004 LinkPoint International, Inc. 306 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name RETURN TAX TOO LARGE Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt. card name TAX EXEMPT? RETURN If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount. card name RETURN ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name RETURN ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name PRINTING… RETURN card name RETURN TEAR NOW,PRESS ENTER card name ACCEPTED RETURN SEQ XXX When the transaction has been approved, this prompt displays and a receipt will print. Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 307 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Credit Card Return Sample Receipt Layout Blank line CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 RETURN Transaction type H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Duplicate header DATE: mm/dd/yy Batch date and time MERCHANT #: XXXXXXXXXXX Merchant number CT 1111222233334444 (KEYED) EXP:9999 Card type, card number, entry method, expiration date* INVOICE: XXXXXXXXXXX Invoice number, clerk number, adjusted indicator SALES TAX: MISC AMOUNT TOTAL AMOUNT CLK: XXXX AD $1.00 $5.00 $5.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Sales tax amount Return transaction amount Total transaction amount line Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints if initiated in demo mode (bold and centered) © 2004 LinkPoint International, Inc. 308 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Credit Card Return Sample Receipt Layout Blank line X_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Signature line (omitted on customer copy) Card holder name if swiped THANK YOU T1 - Trailer line 1 (centered) PLEASE COME AGAIN T2 - Trailer line 2 (centered) TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Receipt distribution (Bottom copy line omitted for customer copy) Blank lines to advance above the tear strip of attached printer © 2004 LinkPoint International, Inc. 309 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Return Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 310 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Debit Transactions Petroleum ATM/Debit Sale This transaction allows the host to complete purchases by transferring funds directly from the customer’s ATM/Debit account. The terminal will display the following screens during ATM/Debit transactions. Special note: The LinkPoint AIO terminal must be equipped with a DUKPT encrypted PIN pad before any ATM/Debit transactions can begin. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM DEBIT ENTER PASSWORD Press the [DEBIT] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. DEBIT INVALID PASSWORD DEBIT If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. Swipe card. SWIPE CARD card name DEBIT ENTER LAST 4 DIGITS If prompted, key in the last four digits of the credit card number and press [ENTER]. © 2004 LinkPoint International, Inc. 311 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments XXXXXXXXXXXXXXXX IS CARD # CORRECT? NOCODE UNREAD SKIP ↓ ↓ ↓ If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card. Either press the left [S] key if card code is not known, press the middle [S] key if the card code is illegible or press the right [S] key to skip card code entry. card name DEBIT ENTER LAST 4 DIGITS If prompted, key in the last four digits of the credit card number and press [ENTER]. card name DEBIT ENTER FUEL AMOUNT Key in the fuel amount and press [ENTER] or press [ENTER] to bypass. FUEL GRADE 1=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 2=XXXXXX 3=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 4=XXXXXX 5=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. card name DEBIT ENTER MISC AMOUNT Key in the amount of the non-fuel items and press [ENTER] or press [ENTER] to bypass. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new amount. card name DEBIT WAITING FOR CASH… Key in the cash back amount on the PIN pad and press [ENTER], press [0] and [ENTER] if there is no cash back amount or press [ENTER] to enter the cash back amount on the terminal. This prompt will appear if Pin pad Debit Cash Back Entry=Y. © 2004 LinkPoint International, Inc. 312 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CASH= Key in the cash back amount and press [ENTER] on the PIN pad or simply press [0] and [ENTER] on the PIN pad if there is no cash back amount. This prompt will appear if Pin pad Debit Cash Back Entry=Y. card name DEBIT ENTER CASH BACK AMT Key in the cash back amount and press [ENTER] or press [0] and [ENTER] if there is no cash back amount. This prompt will appear if Debit Cash Back=Y. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new debit amount. card name DEBIT WAITING FOR PIN… Give the customer the PIN pad. XX.XX PIN= Let the customer key in their personal identification number (PIN) and press [ENTER] on the PIN pad. card name DEBIT ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. card name DEBIT ENTER EMP ID # If prompted, key in the employee ID number and press [ENTER]. Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed. card name DIALING… DEBIT Please wait, the terminal is dialing the host computer. The terminal displays several messages. card name PRINTING… DEBIT When the transaction has been approved, this prompt displays and a receipt will print. © 2004 LinkPoint International, Inc. 313 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments card name DEBIT TEAR NOW,PRESS ENTER card name AP OKXXXX DEBIT SEQ XXX Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 314 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Debit Card Sale Sample Receipt AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 315 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Debit Card Sale Receipt Sample Layout Blank line CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints if initiated in demo mode (bold and centered) DEBIT SALE Transaction type H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID DUPLICATE TIME: hh:mm Duplicate header DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Batch date and time Merchant number DB 4444 EXP:9999 Card type, truncated card number, expiration date* INVOICE: XXXXXXXXXXX CLK: XXXX APPROVAL CODE: XXXXXX SEQ: XXXX Invoice number, clerk number Approval code, sequence number REG 3.847 G Grade and amount of fuel purchased PRICE/GAL $2.599 Price per gallon of fuel grade purchased FUEL AMOUNT MISC AMOUNT CASH AMOUNT TOTAL AMOUNT $10.00 $5.00 $5.00 $20.00 I AGREE TO PAY ABOVE TOTAL AMOUNT Fuel transaction amount Non-fuel transaction amount Cash back transaction amount Total transaction amount line Cardholder agreement (only prints on merchant copy) ACCORDING TO CARD ISSUER AGREEMENT DEMONSTRATION ONLY Prints if initiated in demo mode (bold and centered) © 2004 LinkPoint International, Inc. 316 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Debit Card Sale Receipt Sample Layout Blank line X_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Signature line (omitted on customer copy) THANK YOU T1 - Trailer line 1 (centered) PLEASE COME AGAIN T2 - Trailer line 2 (centered) TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Receipt distribution (Bottom copy line omitted for customer copy) Blank lines to advance above the tear strip of attached printer © 2004 LinkPoint International, Inc. 317 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum CPO/ECA Sale The terminal will display the following screens for the TeleCheck CPO/ECA sale transactions. Please note that you must have your account programmed with the TeleCheck CPO/ECA capability before this transaction can be performed. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [CHECK] key. EC ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. SALE Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. EC SALE INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. EC INSERT CHECK Either slide the check through the MICR check reader or key in the check information manually, press [ENTER]. SALE EC SALE RE-INSERT CHECK Slide the check through the MICR check reader again. EC SALE RE-ENTER MICR # If prompted, key in the check information again and press [ENTER]. EC BAD READ The terminal did not recognize the check information. The terminal will return to the INSERT CHECK prompt. When it does, please enter the check information again. SALE © 2004 LinkPoint International, Inc. 318 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments ***ERROR*** **DUPLICATE CHECK** This prompt appears if the check information is already stored in a current open batch. The terminal will return to the idle prompt. EC ENTER CHECK # SALE If prompted, key in the check number and press [ENTER]. EC SALE PERSONAL CHECK? If prompted either press [ENTER] if the check is a personal check or press [BACKSPACE] if it is not. EC SALE ENTER FUEL AMOUNT Key in the amount of the check and press [ENTER]. FUEL GRADE 1=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 2=XXXXXX 3=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 4=XXXXXX 5=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. EC SALE ENTER MISC AMOUNT Key in the amount of the non-fuel items and press [ENTER] or press [ENTER] to bypass. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new amount. EC SALE SWIPE/ENTER DLN/ID # If prompted, either swipe or key in the driver’s license or ID of the customer and press [ENTER]. This prompt cannot be bypassed. © 2004 LinkPoint International, Inc. 319 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments EC SALE ENTER STATE/ID CODE If prompted, key in the two digit ID code of the state that issued the driver’s license or ID used by the customer and press [ENTER]. The chart of codes is on page 127. This prompt cannot be bypassed. EC SALE BIRTHDATE MMDDYYYY If prompted, key in the birthday of the customer and press [ENTER] or press [ENTER] to bypass. EC ENTER SSN SALE If prompted, key in the social security number of the customer and press [ENTER] or press [ENTER] to bypass. EC ENTER PHONE # SALE If prompted, key in the phone number of the customer and press [ENTER] or press [ENTER] to bypass. EC ENTER ZIP CODE SALE If prompted, key in the ZIP code of the customer and press [ENTER] or press [ENTER] to bypass. EC SALE ENTER INVOICE # If prompted, key in the invoice number and press [ENTER]. INV: 000000000X DUPLICATE, RE-ENTER? The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also. EC ENTER EMP # SALE If prompted, key in the employee ID number and press [ENTER]. EC DIALING… SALE Please wait, the terminal is dialing the host computer. The terminal displays several messages. EC PRINTING… SALE When the transaction has been approved, this prompt displays and a receipt will print. © 2004 LinkPoint International, Inc. 320 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments EC SALE TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. ACCEPTED OKXXXX KEEP CHECK - DEPOSIT If prompted, write the approval number on the check and keep the check for usual bank deposit. Please contact TeleCheck for more information. Press [CLEAR] to return to the idle prompt. ACCEPTED OKXXXX MARK ‘VOID’ - RETURN If prompted, write VOID on the check and return to the customer. The check information is stored as an electronic transaction just like a credit or debit card sale. Press [CLEAR] to return to the idle prompt. © 2004 LinkPoint International, Inc. 321 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum CPO/ECA Sale Sample Receipt Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints only if terminal was in demo mode ELECTRONIC CHECK Transaction type (bold and centered) SALE DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm H1 DBA Name (centered) Prints if receipt was a reprint DATE: mm/dd/yy MERCHANT #: XXXXXXXXXXX Transaction date and time Merchant number CHECK #: XXX BATCH #: XXXX Check number, batch number INVOICE: XXXXXXXXXXX CLK: XXXX CUSTOMER PHONE: XXX-XXX-XXXX APPROVAL CODE: OKXXXX Invoice number, clerk number Customer phone number SEQ: XXXX Approval code, sequence number TRACE #: XXXXXXXXXXXXXXXXXXXXX Trace ID number REG 3.847 G Grade and amount of fuel purchased PRICE/GAL $2.599 Price per gallon of fuel grade purchased FUEL AMOUNT MISC AMOUNT TOTAL AMOUNT $10.00 $5.00 $20.00 Fuel transaction amount Non-fuel transaction amount Total transaction amount line I authorize conversion of my check to Merchant agreement draft or Electronic Funds Transfer (‘EFT’) and the debiting of my account for payment of the sale amount. I expressly confirm that I have seen and read the return check fee point-of-sale signage. If the draft or EFT returns unpaid, I agree to pay my check, plus all applicable fees as stated on point-of-sale signage, or the maximum fee allowed by state law, by EFT(s) or draft debits to my account. © 2004 LinkPoint International, Inc. 322 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum CPO/ECA Sale Sample Receipt Layout Continued DEMONSTRATION ONLY Prints only if terminal was in demo mode X -------------------------------------- Check writer signature line (only prints on merchant copy) Check Writer’s Signature X -------------------------------------- Check writer print name line (only prints on merchant copy) Print Check Writer’s Name -------------------------------------- Check writer address line 1 (only prints on merchant copy) Check Writer’s Street Address -------------------------------------- Check writer address line 2 (only prints on merchant copy) Check Writer’s City, State and ZIP Electronically deposited. It’s safe. It’s secure. It’s from TeleCheck. Questions? Call 1-800-697-9263. TeleCheck information CUSTOM FOOTER 1 Custom footer line 1 CUSTOM FOOTER 2 Custom footer line 2 MERCHANT or CUSTOMER COPY Copy distribution © 2004 LinkPoint International, Inc. 323 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Gift Card Redemption The terminal will display the following screen for the sale transactions. Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM ACT GIFT CARD REDEEM OTHER GC REDEEM ENTER PASSWORD Press the [1] key. Press the middle [S] key. If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. GC REDEEM INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. GC SWIPE CARD REDEEM Either swipe the card or key in the card number and press [ENTER]. GC REDEEM ENTER CLERK ID# Key in the employee ID (up to four digits) and press [ENTER]. Please note This prompt cannot be bypassed, an ID must be entered. GC REDEEM ENTER FUEL AMOUNT Key in the fuel amount and press [ENTER] or press [ENTER] to bypass. © 2004 LinkPoint International, Inc. 324 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments FUEL GRADE 1=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 2=XXXXXX 3=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. 4=XXXXXX 5=XXXXXX The fuel grade settings will display. Select the fuel grade being purchased by pressing number programmed with that setting. GC REDEEM ENTER MISC AMOUNT Key in the amount of the non-fuel items and press [ENTER] or press [ENTER] to bypass. TOTAL $ XX.XX IS THIS CORRECT? If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new amount. GC DIALING… REDEEM Please wait, the terminal is dialing the host computer. The terminal displays several messages. GC PRINTING… REDEEM When the transaction has been approved, this prompt displays and a receipt will print. GC REDEEM TEAR NOW,PRESS ENTER Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print. GC APPROVED Press [CLEAR] to return to the idle prompt. REDEEM © 2004 LinkPoint International, Inc. 325 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Gift Card Redemption Receipt Sample AIO SAMPLE RECEIPTS Merchant Copy Customer Copy © 2004 LinkPoint International, Inc. 326 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Gift Card Redemption Sample Receipt Layout CUSTOM HEADER 1 Custom header line 1 CUSTOM HEADER 2 Custom header line 2 DEMO Prints if initiated in demo mode (bold and centered) GIFT CARD Transaction type REDEEM DBA Name DBA Street Address DBA City, State, Zip TID: XXXXXXXXXXX H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) Terminal ID DUPLICATE TIME: hh:mm H1 DBA Name (centered) Duplicate header DATE: mm/dd/yy Batch date and time GC MERCHANT ID: XXXXXXXXXXX Gift card merchant number GC ALTERNATE ID: XXXXXXXXXXX Alt. merch. number (first 11 digits of credit card merch. ID) REG 3.847 G Grade and amount of fuel purchased PRICE/GAL $2.599 Price per gallon of fuel grade purchased AMOUNT REDEEM FUEL AMOUNT REDEEM MISC AMOUNT $15.00 $10.00 $5.00 Total transaction amount BALANCE $49.00 Remaining gift card balance GCXXXXXXXXXXXXXX EXP:NONE CLK: XXXX APPROVAL CODE: XXXXXX SYS TRACE:XXXXXX Fuel transaction amount Non-fuel transaction amount Gift card number, no expiration date text Employee ID SEQ: XXX Transaction number, entry method System trace number © 2004 LinkPoint International, Inc. 327 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Gift Card Redemption Sample Receipt Layout Cont. DEMONSTRATION ONLY Prints if initiated in demo mode (bold and centered) THANK YOU T1 - Trailer line 1 (centered) PLEASE COME AGAIN T2 - Trailer line 2 (centered) TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Receipt distribution (Bottom copy line omitted for customer copy) Blank lines to advance above the tear strip of attached printer © 2004 LinkPoint International, Inc. 328 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Petroleum Close Batch Display Message Operator Action and Comments SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM Press the [CLOSE] key. GC CLEAR BATCH ARE YOU SURE? This prompt appears if your terminal is programmed to process gift cards and contains a gift card batch not yet cleared. Press [ENTER] to clear the gift card batch or press [BACK SPACE] to bypass gift card batch clearing. For more information, please see the gift card clearing batch clearing procedures. GC CLEAR BATCH BATCH CLEARED This screen appears briefly if the gift card batch has been cleared. CLOSE BATCH ENTER PASSWORD If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Special note: The override password depends upon the date displayed on the terminal because the password is always the date squared plus the month. CLOSE BATCH INVALID PASSWORD If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt. XXX ITEMS NET 100.00 If the batch transaction total and net dollar amount are correct, press [ENTER], if not, press [CLEAR] and edit the transactions. OK? CLOSE BATCH Please wait, the terminal is dialing the host computer. The terminal displays several messages. CLOSE BATCH When the batch has been settled, this prompt displays and a batch report will print. DIALING… PRINTING… © 2004 LinkPoint International, Inc. 329 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Display Message Operator Action and Comments CLOSE BATCH REPRINT TOTALS? Press [ENTER] to reprint a copy of the batch report or press [CLEAR] to exit. CLOSE BATCH ACCEPTED APXXX Press [CLEAR] to exit. © 2004 LinkPoint International, Inc. 330 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Batch Receipt Sample AIO SAMPLE RECEIPTS © 2004 LinkPoint International, Inc. 331 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Batch Receipt Sample Layout ********************************** MERCHANT ALERT! Merchant message header line MESSAGE ALERT LINE 1 First line of merchant message MESSAGE ALERT LINE 2 Second line of merchant message MESSAGE ALERT LINE 3 Third line of merchant message MESSAGE ALERT LINE 4 Forth line of merchant message ********************************** CLOSE BATCH REPORT Transaction type (bold and centered) H1 DBA Name (centered) DBA Name DBA Street Address DBA City, State, Zip H2 DBA Street Address (centered) H3 DBA City, DBA State, DBA ZIP (centered) TID: XXXXXXXXXXX Terminal ID BATCH: X TIME: hh:mm Batch ID DATE: mm/dd/yy CARD DETAIL SEQ CLK ACCOUNT # AUTH AV/CC Batch date and time Report heading CT INVOICE TYPE Report column headings BASE CASH Report column headings TOTAL Report column headings - - - - - - - - - - - - - - - - - - 001 XXXXXXXXXXXXXXX 1111 XXXXX DB XXXXXXXXXX $20.00 $5.00 $25.00 002 XXXXXXXXXXXXXXX+ MC XXXXXXXXXX CR 2222 XXXXX $15.00 $0.00 $15.00 Seq. number, card number and type, invoice number Emp. ID, auth. number, fuel/non-fuel amount, cash back Transaction total Seq. number, card number/type, invoice number, tran. type* Emp. ID, auth. number, fuel/non-fuel amount, cash back Transaction total +Symbol indicates card number was keyed in *Letters CR indicate a credit return transaction © 2004 LinkPoint International, Inc. 332 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Batch Receipt Sample Layout Continued CHECK DETAIL SEQ CLK CHECK # AUTH Report heading INVOICE TRAN TYPE TOTAL TRACE # Report column headings Report column headings Report column headings - - - - - - - - - - - - - - - - - - OO3 1111 0000002222 000333 0000000001 ECA SALE $20.00 AUTOTRACEID000000000111 BASE CASH Clerk number, auth. number, trans. type and amount TeleCheck trace ID number TOTALS REPORT ITEMS Sequence number, check number, invoice number Report heading NET TOTAL Report column headings - - - - - - - - - - - - - - - - - - MC,VS: 1 Card type -$15.00 $0.00 -$15.00 Number of trans., fuel/non fuel, cash back, total amounts Shaded font and – symbol indicates a return total AX: 0 Card type $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 DC: 0 Card type EC: 1 $20.00 $0.00 $20.00 $0.00 $0.00 $0.00 Number of trans., fuel/non fuel, cash back, total amounts Card type DB: 1 Number of trans., fuel/non fuel, cash back, total amounts Card type GC: 0 Number of trans., fuel/non fuel, cash back, total amounts Number of trans., fuel/non fuel, cash back, total amounts Card type $15.00 $0.00 $15.00 Number of trans., fuel/non fuel, cash back, total amounts © 2004 LinkPoint International, Inc. 333 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Close Batch Receipt Sample Layout Continued NET GRAND TOTALS: 2 $25.00 Report heading $5.00 $30.00 SALE GRAND TOTALS: 1 $20.00 Report heading $5.00 $25.00 $0.00 $25.00 $5.00 $10.00 RETURN GRAND TOTALS: 1 $15.00 $5.00 Number of trans., batch fuel/non fuel, cash back totals Report heading 1 $20.00 CLK TOTALS REPORT BASE Number of trans., batch fuel/non fuel, cash back totals Report heading CHECK GRAND TOTALS: ITEMS Number of trans., batch fuel/non fuel, cash back totals Report heading (Return information is highlighted) CARD GRAND TOTALS: 2 Number of trans., batch fuel/non fuel, cash back totals CASH Check transaction amount totals Report heading NET TOTAL Report column headings - - - - - - - - - - - - - - - - - - CLK: 1111 1 $40.00 Employee ID column heading $5.00 $45.00 $0.00 $15.00 CLK: 2222 1 $15.00 Employee ID, fuel/non fuel, cash back amount totals Employee ID column heading Employee ID, fuel/non fuel, cash back amount totals © 2004 LinkPoint International, Inc. 334 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. ERROR CODES The following section lists the error codes that can occur with using the LinkPoint AIO and LinkPoint 3000 terminal. If you get one of the following error codes, please consult this section for a definition of the code, then please contact your processor for help in resolving the error condition. Terminal Assigned Error Codes Code 01 02 03 04 05 06 07 08 10 11 12 13 14 15 16 17 21 23 24 25 41 42 43 Description Time-out waiting for initial poll character (ENQ) Bad response waiting for initial poll character (ENQ) Lost carrier during the dial attempt Hardware/modem error when dialing No phone numbers to dial No dial tone detected on the dial attempt No carrier detected on the dial attempt Busy signal during the dial attempt Network/fast busy during the dial attempt Time-out waiting for the ACK/NAK from the host when transmitting a message Bad response waiting for the ACK/NAK from the host when transmitting a message Lost carrier when transmitting a message Hardware/modem error when transmitting Too many NAKS received from host when attempting to transmit a message (LRC error) CLEAR key abort during the dial attempt Power interruption during the dial attempt Time-out waiting for a character from the host when receiving a message Lost carrier when receiving a message Hardware/modem error when receiving NAK limit reached when attempting to receive a message (LRC error) Message code (type) in response packet does not match message code (type) in request packet Session # in response packet does not match session # in request packet Transaction ID in response packet does not match transaction ID in request packet © 2004 LinkPoint International, Inc. 335 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Host Assigned Error Codes The host can return an error code or error text on any host response. The terminal must ensure that the returned code and/or text are displayed in order to facilitate problem resolution. The terminal should retry or abort any transaction in progress unless a ‘00’ host error code is received. Code 18 19 20 26 27 28 30 31 33 36 37 46 47 48 50 51 54 55 56 57 58 59 60 61 62 64 65 66 68 69 Description Host parameter initialization required Invalid merchant establishment number Merchant/Terminal ID database read error Inactive terminal ID Invalid terminal/merchant ID pair Invalid config code (application ID) in terminal record Database error in authorization process Terminal record locked Database error in summary process Lock on terminal level in summary Lock on summary level in summary No precedent code in terminal record No card range in terminal record No card type in terminal record Invalid logon password (record will be flagged with logon violation) Terminal record flagged with logon violation Device type received from terminal does not match device type in terminal record Database error in JBS process Invalid check approval merchant number Terminal is not programmed for this service Asynch summary out of balance Transaction on new summary when previous batch has not been closed Invalid card number (contains non numeric data) Invalid data for summary database-transaction Invalid data for summary database-summary Invalid auxiliary code Invalid host ID Processing on wrong host - try again Discrepancy (out-of-balance) batch upload does not agree with totals from totals record Invalid fee table ID © 2004 LinkPoint International, Inc. 336 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited. Code 70 72 73 74 79 80 92 96 97 98 Description Debit process data base error DUKPT host security module error DUKPT host security module unavailable - try again Debit switch rejected host message Host parameter initialization error Invalid interchange compliance data Missing auxiliary data Cannot reload summary ID Terminal requests batch download/restore when there are no transactions to download Other errors - display free format error text included in the response from the host © 2004 LinkPoint International, Inc. 337 Nashville LP AIO/3000 Manual This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed, written consent of LinkPoint International is prohibited.