Transcript
Warm Welcome
NAVAN CNX200 Integrated Voice and Data Services Solution for Small Banking and Financial Institutions
Best of the Show Wireless & Mobile Solution Category
Presentation Outline • Major Challenges faced by today’s BFSI Industry • Introducing Matrix NAVAN CNX200 • Solution for Banking & Financial Firms • Target Customers Profile • Needs of Banking & Financial Firms and Matrix Convergence Solution • NAVAN CNX200 – Key Features, Hardware, Technical Specifications
Major Challenges faced by BFSI Industry and Matrix Solution – NAVAN CNX200 Challenges
Solution – NAVAN CNX200
Make sure customer gets all information and help whenever they want, 24x7
Enhance professional visibility with AutoAttendants, Voice Mail, SMS and CTI
Connect other branches for daily communications
Bypass PSTN toll and securely integrate branch offices over IP telephony
Minimize telephony costs while calling to customers on mobiles and landlines
Select the cost-effective route to reach customer using VoIP, GSM, CO Lines
Instant reach to baking professionals and sales staff who travels a lot
Easily connect with field employees using Mobile Softphone app. – SPARSH M2S
Future proof solution which is remotely manageable, flexible and scalable
Standards-based voice, data, VPN and wireless solution, Web UI, TR-69, SNMP
Introducing Matrix NAVAN CNX200
Single Box Solution for Voice, Data, Wireless, Internet, Mobility, Messaging and Security Needs
Solution for Banking & Financial Firms
Single Box Solution for Integrated Voice, Data, Wireless and Internet Services Full Featured IP-PBX
Multi-Site IP Telephony
• Up to 24 Users
• Reduce Telecom
• Ideal for Stand-alone
Costs for Daily Communications • Bypass PSTN Toll Charges
and Multi-site Deployments • Built-in POTS (CO),
GSM/3G and VoIP (SIP) Trunks • Advance Call
Management
• 3-Digit Dialing • Call Hold, Transfer,
Conference, Forward Features Support
Smartphone Mobility
Messaging
• Specialized Mobile
• Voice Mail Softphone App. for • Auto-Attendants Android/iPhone • Music-on-Hold • Take Office Extension • Computer Telephony Wherever you Go Integration (CTI) • Advance Call • Email to SMS Management , Presence, IM, Video • Bulk SMS Calling, BLF, Voice • Conversation Mail, Conferencing Recording
Suitable for Banks, Financial and Insurance Companies, Branch Offices
Data & Security • Integrated Data
Router • Wi-Fi Access Point • 8 Port LAN Switch • SSL (Open) VPN • IPsec VPN, PPTP,
L2TP • Built-in Firewall • Access Control
Target Customer Profile Target Customers
Customer Centric Financial Organizations
Business Size
Up to 30 Users per Location, (Sweet Spot – 16 to 20 Users)
Functional Diversity
• Customer Support Executives • Field Professionals • Back-office Employees • Tele-calling Staff • Consultants and Professional Services Agents
Major Requirements
• Receive Customer Calls for Banking, Informational service, Grievance • Place Calls to customers for Sales Promotions, Payments, Reminders • Superior Customer Calling Experience and Service Delivery • Daily Communications with Branches for Quick Decision Making
• Reach Field Professionals and Sales Staff, Cost-effectively
Ideal Solution for
• Commercial Banks
• Financial Services
• Pension Funds
• Branch Offices
• Cooperative Banks
• Insurance Companies
• Mutual Funds
• Expanding Sites
Needs of Banking & Financial Firms and Matrix Convergence Solution
Minimize Telephony Costs, Expand Reach Banks and financial organizations pay huge telephony bills when calling to customers over landlines, mobile or international numbers for any kind of services, grievance and sales promotions.
• Need to be cost-effective for outbound calls made to customers • Require automatic mechanism to route customer calls using least cost telephony mediums • Enhance redundancy and backup plans to ensure business continuity and reliability
• Analog (CO) for Local / Regional Calls • GSM3G Trunks for Mobile Calls • VoIP (SIP) for Long Distance / International Calls
• Select the preferred medium of communication when calling to customers with Least Cost Routing
• 4 POTS (CO) Lines • 2 GSM3G SIMs • 8 VoIP (SIP) Trunks
Deliver Exceptional Customer Service over Phone In this internet age, with millions of handheld smartphones and online banking facilities, customers also expect quick information and better service on the telephone.
• Make sure high-value customer gets connected with required agents / departments, quickly • Deliver superior services starting from when customer calls for an inquiry to getting a confirmation call from baking / financial officials
• Deliver Pre-recorded Greeting Messages to Customers whenever they Call, 24x7
• Efficient handling of customer calls – transfer to other dept., play music on hold, forward calls, conference
• Enterprise-grade call management features • Superior voice quality and speed of operation • One-touch speed dial
Enhance Image and Professional Visibility Whether it is phone banking, complaint or inquiry call, telephony system plays an important role in handling customers effectively. Knowing customers name before they speak, preferences before they express and self-service experience enhances professional image among customers.
CTI Link
SMS
• CTI Integration with Matrix TAPI Service Provider (TSP) Link – TAPI 2.2 Support • SMS Gateway (SMPP Server) • Email to SMS
Voice Mail
Conferencing
• Voice Mail with Personalized Greetings • Multi Participants Conference Bridge
Music on Hold
Auto-Attendant
• Automated Greetings, Round-the-Clock • Play Music or Information for Callers on the Hold
Connect Branch Offices, Cost-effectively In growing business scenario and expansion of branches offices, it becomes difficult to keep everyone connected for real-time communications.
IP Telephony IPsec/SSL VPN
• Use of PSTN trunks for inter-branch calling incurs huge telecom cost overhead • Difficulty in sharing LAN resources with branches for collaborative working environment
• Reduce telecommunication charges by using Peer-toPeer VoIP telephony to connect branches
• Bypassing PSTN Toll using VoIP reduces longdistance charges significantly
• Dial-by-Extension Number • Simplified 3-Digit Dialing • Secured Communications using SRTP/TLS over VoIP
Create a Flexible Workplace for Employees Some employees spend more time roaming inside the premises, than being at desk. Using wireless extensions, they can make and receive calls similar to desk phones on-the-move.
• Fulfills your need to be free from the cable
• Works with any Wi-Fi enabled devices for voice and data communications
• Surf, Play, Talk – Wireless • Freedom from Cables
• • • •
Built-in Wi-Fi Router IEEE 802.11 b/g/n 150Mbps Throughput Wide Coverage
• Smartphone/Tablet/PDA, Laptop, Printer, Digital Photo Frame, Gaming Console, Wireless Sensor
Reach to Field Professionals, Anywhere Anytime Field executives and professional staff are on the road a lot. Calling to them frequently on their mobile numbers increases telephony bills significantly.
• Mobile softphones makes reaching field workers and traveling employees a breeze • Use latest VoIP technology to get rid of cellular, CUG and roaming call charges
SPARSH M2S – Mobile Softphone
• Advance Call Management • 3 Digit Dialing, Call Transfer, Hold, Forward, Record, Voice Mail, 6 Party Conference
• Mobile Softphone Available for popular Android/iPhone
• Video Call, Presence Sharing, Instant Messaging • Monitor Status of Home Landlines from Outside to Avoid Misuse by Servants
• Available On:
Internet Access for Employees and Customers When customers opt to stay for a while inside the premises, they can read news, browse internet, book tickets and do lot more with high-speed internet connection in leisure time.
• 3-way Internet Connection – Broadband, SIM based 3G/HSPA, USB Dongles • Auto Failover for Internet Connectivity
• Share Internet using 8 Port LAN Switch and Built-in Wi-Fi Access Point
• Built-in Firewall Security • Policy-based Internet Access – Website, Keyword, URL, Port, Applications
• Works on all Mobile,
• 100 Mbps Broadband
Laptops, TV, VoIP and
• 14.4 Mbps 3G/HSPA
other Network Devices
• 50 Mbps 4G/LTE/USB
Ensure Safety for Everyone With built-in firewall, access control and integration with Matrix security systems, NAVAN CNX ensures security and safety measures for all stake holders – customers and employees.
• Internet Security with Selective Users, Website, Applications Access • Physical Security with Integration of Access Control and IP Surveillance Systems (DVR/NVR)
• Allowed/Denied Access – Website/Port/Applications • Built-in Firewall for Internet Security and External Attacks
• Interoperability with Matrix Access Control & Surveillance Systems • Video Phones, Video Door Phones
• Mobile Applications for Remote Surveillance and Access Control
Easily manage multiple branches, Centrally Traditionally each branch has its own setup of communication system, vendors and IT staff. Inefficient management of disparate systems and duplication of resources costs very high to the bank as a whole.
• Difficulty to manage stand-alone telephony infrastructure • Adding users, phones, allocating features and class of services consumes more time
• Web base Remote Management • System Admin/Engineer Mode • HTTP/HTTPS Secure Login
• TR069 Auto Configuration • SNMP for Monitoring • Easy to Manage for Mass Deployments
• Simple UI and Installation Wizard helps adding users, extensions, COS easily
NAVAN CNX200 - Overview
Hardware Overview Front View
GSM / 3G SIM Slot
LED Indications for Power, Status, SIM1/2, Internet, USB, Wi-Fi, LAN
GSM / 3G SIM Slot
Hardware Overview Rear View
Antennas GSM & Wi-Fi
USB Port
LAN Switch WAN Port
Antennas GSM & Wi-Fi
FXO/FXS Ports DC Power Jack
Multi-Branch Scenario
Key Features TELEPHONY
PSTN Line GSM Line VoIP (SIP)
Analog & VoIP Phones
Mobile Extensions
CTI Link TAPI 2.2
INTERNET
Broadband Internet
3G/HSPA SIM based Internet
USB Dongles
Auto Fallback Internet
WIRELESS
Wi-Fi Access Point
Standard IEEE 802.11n
150 Mbps Throughput
Ideal for Voice & Data
MOBILITY
Softphone for Android/iOS
Corporate Directory
Voice Call Video Call
Presence & IM
INTERBRANCH
IP Telephony
Peer-to-Peer Calls
Site-to-Site VPN
Avoid PSTN Toll Charges
SECURITY
Built-in Firewall
TLS/SRTP for VoIP
Web Access Control
DVR/NVR Integration
Flexible Terminal Options – Voice, Data, IT
Analog Phones
PC/ Netbook
SIP Phone
Tablet
Android/iOS Smartphone
Wi-Fi IP Phone
Fax phone
Access Control Wi-Fi
Printer
Video Camera IP Wi-Fi
Technical Specifications Trunk Lines
Up to 4 PSTN (CO) Lines, 2 GSM SIM Slots, 8 SIP Trunks
Phone Options
Up to 8 Analog (SLT) Phones, 24 IP Users (IP/SIP Desk phone, Mobile Softphone, Wi-Fi SIP Phones, PC Softphones)
Mobility
SPARSH M2S – Mobile Softphone for Android/iPhone
Internet
Ethernet WAN, 3G/HSPA, USB Dongles, Fall Back
Wireless
Integrated Wi-Fi Access Point (2.4 GHz, IEEE 802.11 b/g/n)
CTI
Matrix TSP (TAPI 2.2 Service Provider PC Client for CTI Link)
Messaging
Voice Mail, Auto-Attendant, Music on Hold, Personalized Greetings
Security
Built-in SPI Firewall, Access Policies for Website/Applications Restriction
SMS
Email to SMS, SMS Gateway
Data Routing
Integrated Data Router with 8 Port LAN Switch, Advance Routing Features (DHCP, Port Forwarding, Static Route, DDNS, DMZ, MAC Cloning)
Networking
P2P IP Calls, Virtual Private Network (IPsec VPN, SSL VPN, PPTP, L2TP)
Management
Web based Administration, Auto-Firmware Upgrade, TR069 Auto Provisioning, SNMP Monitoring, Call Detail Records
Rel01/July’14
