Netgear® Zing Mobile Hotspot

Transcript

NETGEAR® Zing Mobile Hotspot™ User Guide Get Started The following topics give you all the information you need to set up your device and wireless service the first time. Your Device The following illustrations show your device’s primary external features and buttons. Front View Bottom View Get Started 1 Top View Back View (Battery Cover Removed) Package Contents Your package includes several items. ● NETGEAR Zing Mobile Hotspot ● Battery cover ● Rechargeable battery ● AC charger with type-A USB port ● Micro-USB cable Get Started 2 ● Micro-SIM (pre-installed) ● Get Started poster ● Recycling envelope Care and Maintenance As with any electronic device, you should handle this device with care to ensure reliable operation. Follow these guidelines in using and storing your device. ● Protect your device from liquids, dust, and excessive heat. ● Do not handle or operate your device while driving or operating a vehicle. Doing so may distract you from properly operating the vehicle. In some jurisdictions, operating communication devices while in control of a vehicle is a criminal offense. ● Do not apply adhesive labels to your device. They may cause your device to overheat and may alter the antenna’s performance. System Requirements The following items are required to use your NETGEAR Zing Mobile Hotspot. ● One or more computers that support Wi-Fi (802.11b/g/n) ● Web browser (required if you’ll be using the Zing Manager browser interface to view status and to configure settings). The following browsers are supported: ●  Internet Explorer® (version 7.0 or higher)  Mozilla Firefox® (version 3.0 or higher)  Google Chrome™ (version 2.0.172.28 or higher)  Apple Safari® (version 4.0 or higher)  Opera™ (version 9.64) If you’ll be connecting your device through USB:  Computer running Windows® 8 (x86), Windows 7, Windows Vista®, Windows XP®, or Mac OS® X (version 10.5 or higher)  USB 2.0 slot Get Started 3 Setting Up Your Device The following topics describe how to set up and start using your device. Device Setup This topic describes how to set up your device. 1. Install the battery (see Installing the Battery for details). 2. The battery is shipped partially charged. If you want to fully charge the battery at this time, connect your device to the AC charger (see Charging the Battery for details). 3. Plug the AC charger into an electrical outlet. Important: Charge your device until the battery icon is full ( ). Starting Your Device for the First Time The NETGEAR Zing Mobile Hotspot is designed to activate automatically the first time that it is turned on, using ‘hands-free activation’. Typically, the activation process will be seamless, not requiring any action on your part; you might not even see any activation-related messages displayed on your device’s LCD. If your account did not activate for some reason, an alert will appear on the home screen and on the Zing Manager home page with an option to try the activation again. You must activate your account before you can use data services. After going through the activation process, you will have the option of running a quick tutorial to learn the LCD’s features. Power On and Activate Your Account 1. Turn on the hotspot (press and hold the Power button for 2 seconds). 2. When the Welcome message appears, tap Continue. 3. Read the End User License Agreement and, when you are ready, tap I Agree to accept the terms of the agreement.  If the account is still activating, a Hands Free Activation message will display the current status. Wait for the process to finish (recommended) or tap Cancel. If you cancel the activation, follow the instructions that appear to finish the activation process.  If the activation succeeds, the Activation Complete message will appear, showing your device’s Wi-Fi name and Wi-Fi password. Get Started 4 1. If you want to change the Wi-Fi name and/or password immediately:  Tap the arrow beside Wi-Fi name. See Using the LCD Keyboard.  Tap the arrow beside Wi-Fi password. See Using the LCD Keyboard. 2. When you are ready to continue, tap Finish. If your account could not be activated, a message will display the reason (not in cellular coverage area, roaming internationally, etc.). ► Follow the instructions, and tap to clear the message. Activate Your Account From the Home Screen If your account was not activated, you cannot use data services. An alert will be shown on the LCD home screen. To try again to activate your account: 1. On the home screen, tap the Alerts bar. 2. Go through the alerts (tap the down arrow alert. ) until you see the Hotspot not activated 3. Tap Retry Activation. 4. Follow any instructions that may appear. View the Device Tutorial The LCD home screen displays a Tutorial tab below the status bar, which remains until you access the tutorial for the first time. To view the tutorial for the first time: ► Either tap the Tutorial tab on the home screen, – or – Tap > Settings > More > Support > View Tutorial. See Device Tutorial for details. Note: If you want to see the tutorial again, see Device Tutorial. Get Started 5 Getting Help If you need further assistance setting up your device, contact your wireless provider. Get Started 6 Device Basics Learn about the buttons, connectors, and other components of your NETGEAR Zing Mobile Hotspot. Your device provides a simple way to use your Internet connection (GSM, 3G, or LTE) with any Wi-Fi-enabled device, and to share your Internet connection with friends and family. Components of Your Device Your device consists of several main components. ● Main and Guest Wi-Fi networks: The Wi-Fi networks (access points) connect your computers and other Wi-Fi-enabled devices to your device. Device Basics 7 ● ● Modem: The modem connects your device to the Internet via the best available network (customizable):  LTE – Newer technology, faster speeds compared with 3G and GSM  3G – CDMA technology, more widely available compared with LTE  GSM – GPRS/EDGE/HSPA/HSPA+, available for international roaming Routing hardware: The routing hardware handles traffic between the modem, the Wi-Fi access point, and the Wi-Fi network. GSM, 3G, and LTE Networks These wireless networks connect you to the Internet. Depending on your coverage area, you may have: ● Only LTE coverage ● Only 3G coverage ● Only GSM coverage (GSM coverage is always roaming) ● A combination of these networks Your device automatically connects to the fastest network that is available to you. If you have both 3G and LTE coverage and your connection happens to get disrupted, your device can automatically switch to the other network. (For more information, see Mobile Broadband Information and Settings.) Mobile Broadband Information and Settings The network icon indicates the active network service type. Icon Description LTE service is available. 3G service is available. GSM (EDGE/GPRS/HSPA/HSPA+) service is available. No icon You have no service. Try the suggestions in Cannot Connect to the Mobile Broadband Network. Your device is designed to always connect to an available network if possible. If your device is not connected (dropped signal, roaming not supported, etc.) an alert is displayed. The connection status can also be seen on your device’s Status Screen, and on the web page’s Network > Status Details Tab. Device Basics 8 Your device can be set to connect automatically to the best available network, or to LTE, 3G, or GSM networks only. See Setting the Allowed Network Mode. Your device can also be set to allow roaming on home networks, domestically, and internationally. See Setting the Roaming Mode. Signal Information Learn how to determine the signal strength and get detailed network status information. Signal Strength The signal strength icon appears on your device’s home screen and in the web page’s Connection Details panel. Icon Description No signal Very weak signal Excellent signal Active Network The network that is currently being used for your data connection appears on your device’s home screen and in the web page’s Connection Details panel. Network Status Detailed network information (such as Connection Status, RSSI, Ec/Io, etc.) appear on your device’s Status Screen, and on the web page’s Network > Status Details Tab. Internet Connection Information Information about your Internet connection is available. ● Data usage for the current connection session and the current billing period. (See Viewing Data Usage.) ● Router information. (See Router > Basic Tab, Router > Port Forwarding Tab, and Router > Port Filtering Tab.) Battery The battery compartment is on the back of your device. The battery is replaceable. Contact your wireless service provider for information on obtaining new batteries, chargers, and other accessories. Device Basics 9 Installing the Battery Before you use your device, install the battery. 1. At antenna connector 1 or antenna connector 2, lift the raised edge of the battery cover to remove it. 2. Insert the battery into your device, contacts end first. Make sure the battery contact points align with those inside the battery compartment. Device Basics 10 1. Replace the battery cover. Charging the Battery You need to recharge your device’s battery periodically. You can continue using your device while it is charging. The faster method is to connect your device to the AC charger. (See Using the AC Charger with Your Device’s micro-USB Port, below). Alternatively, you can connect your device to your computer, although this charges more slowly. (See Charging Through Your Computer, below.) Using the AC Charger with Your Device’s micro-USB Port 1. Insert the larger (Type A) end of the micro-USB cable into the AC charger. Device Basics 11 2. Insert the other end of the cable into the micro-USB port on the side of your device. 3. Insert the AC charger into an electrical outlet. (If the battery is already partially changed when the charger is plugged into the outlet, your device will power on automatically.) While your device is charging, the LCD (and the Zing Manager home page, if your device is on) shows:  If your device is on – and the percentage charged (for example, “92%”).  If your device is off – message “Charging…” , the percentage charged (for example, “92%”), and the When your device is fully charged, the LCD (and the Zing Manager home page, if your device is on) shows:  If your device is on – and the message “Battery is Fully charged. Please remove power.” Tap the ‘X’ to close the message.  If your device is off – and the message “Battery is Fully charged. Please remove power.” Tap the ‘X’ to close the message. Charging Through Your Computer Note: If you will be using the USB connection to connect to the Internet (and not just for charging your device), you must install the device driver. (See TRU-Install.) Note: If you are using Mac OS X 10.4.x, after you connect your device you may see a warning message that your computer is running on UPS backup battery and that you should Device Basics 12 prevent a computer shutdown. You can continue with your work. To prevent this message from being displayed, install the device driver. 1. Make sure your computer is turned on. 2. Insert the larger (Type A) end of the micro-USB cable into your computer. 3. Insert the other end of the cable into the micro-USB port on the side of your device. While your device is charging, the LCD (and the Zing Manager home page, if your device is on) shows:  If your device is on – and the percentage charged (for example, “92%”)  If your device is off – message “Charging…” , the percentage charged (for example, “92%”), and the When your device is fully charged, the LCD (and the Zing Manager home page, if your device is on) shows:  If your device is on – and the message “Battery is Fully charged. Please remove power.”. Tap the ‘X’ to close the message.  If your device is off – and the message “Battery is Fully charged. Please remove power.” Tap the ‘X’ to close the message. Battery Information and Settings The battery icon indicates the state of the battery of your device. The text next to the icon indicates the remaining charge. The icon appears on your device’s home screen and in the web page’s Connection Details panel. Icon Description Battery is charged (26%-100%). Battery level is low (11-25%). Charge your device. (See Charging the Battery) Battery level is critical (<10%). Charge your device immediately. (See Charging the Battery) Charging through the AC charger or computer. Device Basics 13 The battery’s life is affected by the following conditions, some of which can be adjusted from your device and from the web page: ● Standby time (See Setting the Sleep (Inactivity) Timer.) ● Data throughput ● Network signal strength (the better the signal, the longer the battery life) ● LED (if LED indicator is disabled, the battery lasts longer) (See Turning the LED On or Off.) Power Button Use the power button to turn your device on and off. Turning Your Device On and Off Use the power button on your device to turn it on and off. Turning Your Device On 1. Make sure that:  Your device has a charged battery inserted. – or –  Your device is connected to the AC charger or a computer (through the micro-USB cable). 2. If the LCD is blank, press and hold the Power button until the screen lights up. Device Basics 14 Turning Your Device Off 1. Press and hold the Power button until the Shut Down button appears. 2. Press the Shut Down button. Controlling Your Device Using the Power Button The power button supports two types of presses. Type of press Result Quick press Removes device from standby (low power) mode. Wakes up (turns on) the LCD if the LCD was dormant. (The LCD turns dark, after a configurable time of inactivity.) Long press (press and hold for two seconds) Turns your device on. Turns your device off. Press the Shut Down button that appears on the screen to confirm that your device should be turned off. Restarting Your Device If you need to restart your device for some reason, you can use these methods. ● Press and hold the Power button for two seconds. ● If the touchscreen is not responding, press and hold the Power button for five seconds. ● Remove and replace the battery. LED The LED status indicator shows the hotspot’s connection status. ● Blue single blink – Device is connected to network and Wi-Fi is ready. ● Blue double blink – Data is being transferred. ● Amber blink – Network is not ready. (Mobile broadband is disconnected, no signal is available, or Wi-Fi is asleep.) ● Alternating orange and amber blink – Software updates being applied. Device Basics 15 Device Tutorial The NETGEAR Zing Mobile Hotspot includes a device tutorial that shows the key features of the LCD home screen. To view the tutorial: 1. Launch the tutorial in one of the following ways:  Tap  If viewing for the first time, on the home screen tap the Tutorial tab. > Settings > More > Support > View Tutorial. 2. Shaded areas appear around each of the home screen’s elements. Tap a shaded area to read a description of it. 3. Tap to close the description and continue to view other screen elements. 4. When finished, tap Close Tutorial. LCD Touchscreen The LCD has several icons that help you determine the status of your device and its connections, and links to screens that let you configure Wi-Fi and device settings, view data usage, view system alerts, and perform GPS fixes. See LCD Touchscreen Interface for details. If the LCD is not lit, see “Turning Your Device On” in Turning Your Device On and Off. Micro-SIM Your NETGEAR Zing Mobile Hotspot comes with a pre-installed micro-SIM that gives you access to a wireless network. Device Basics 16 Alerts Alerts notify you about situations that require your attention and suggest the actions you need to take to resolve them. Some of the alerts you may encounter include: ● Software Update Available ● Max Wi-Fi devices reached ● Mobile Broadband disconnected ● Wi-Fi is off ● Hotspot is not activated ● SIM errors ● Roam Guard Device Basics 17 Your Network Connection Find out how to launch, share, and end your network connection. Launching Your Network Connection After your device powers on and boots up, a connection to the best available network is launched automatically. Your device will remain connected at all times, unless: ● You are out of signal range or the signal is blocked (in a tunnel, etc.). ● You are in a roaming area and you have chosen not to allow roaming. Note: Even though your device is connected, you are only billed when data is sent or received. See If the Connection is “Always On,” Am I Always Being Billed? See also: ● Internet Connection Information ● Mobile Broadband Information and Settings ● Signal Information Setting up a Guest Wi-Fi Network Your NETGEAR Zing Mobile Hotspot lets you create a separate Guest Wi-Fi network that you can share with temporary users. Devices on the Guest Wi-Fi network: ● Cannot access devices that are on the Main Wi-Fi network (such as printers or other computers) ● Cannot use the Zing Manager to change any device settings Turning the Guest Wi-Fi Network On You can turn on the Guest Wi-Fi network on your device’s Guest Wi-Fi screen, and on the Zing Manager’s Wi-Fi page. On the Touchscreen 1. Tap > Wi-Fi > Guest Wi-Fi. Your Network Connection 18 2. Tap Turn on Guest Wi-Fi. A message shows the Guest Wi-Fi network name and password that your temporary user can use. 3. Tap to close the message. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi. 3. In the Guest Wi-Fi area, click Turn On. Turning the Guest Wi-Fi Network Off You can turn off the Guest Wi-Fi network on your device’s Guest Wi-Fi screen, and on the Zing Manager’s Wi-Fi page. On the Touchscreen 1. Tap > Wi-Fi > Guest Wi-Fi. 2. Tap Turn off Guest Wi-Fi. In the Zing Manager (via the hotspot URL) 1. Make sure you’re logged in to the home page. 2. Click Wi-Fi. 3. In the Guest Wi-Fi area, click Turn Off. Randomizing the Guest Wi-Fi Password You can set the hotspot to use the same Guest Wi-Fi password all the time, or for greater security, you can have it generate a random password each time the Guest Wi-Fi network is turned on. Note: The password only changes when Guest Wi-Fi is turned on – for example, if Guest Wi-Fi was on when your device was restarted, the password doesn’t change because the Guest Wi-Fi is still on. On the Touchscreen 1. Tap > Wi-Fi > Options > Guest Wi-Fi Password. 2. Tap Fixed to always use the same Guest Wi-Fi password – or – Your Network Connection 19 Tap Random to use a new Guest Wi-Fi password each time Guest Wi-Fi is turned on. In the Zing Manager (via the hotspot URL) 1. Make sure you’re logged in to the home page. 2. Click Wi-Fi > Options. 3. In the Guest Wi-Fi section, select Generate a new password each time I turn on the Guest Wi-Fi. 4. Click Submit. Change the Guest Wi-Fi Password You can change your Guest Wi-Fi password immediately. ● Change it manually (see Change Wi-Fi Network Names and Passwords) ● Generate a random password: 1. Make sure the random password setting is on (see Randomizing the Guest Wi-Fi Password). 2. Turn off Guest Wi-Fi (see Turning the Guest Wi-Fi Network Off). 3. Turn Guest Wi-Fi back on (see Turning the Guest Wi-Fi Network On). Sharing Your Connection Your NETGEAR Zing Mobile Hotspot provides two ways of sharing your network connection with other users. ● User manually enters the Main or Guest Wi-Fi network information. ● User connects to the Main or Guest Wi-Fi network using WPS. Manually Entering the Wi-Fi Information Users can connect to the network by manually entering the Wi-Fi information. Share your network connection with others: 1. Provide the Main or Guest Wi-Fi network name and password to them. 2. On their computers, users must open the Wi-Fi network manager and connect to the Main or Guest Wi-Fi network of the NETGEAR Zing Mobile Hotspot the password you provided. (See How Do I Connect to Wi-Fi?) Your Network Connection 20 Connecting Through WPS Wi-Fi Protected Setup (WPS) provides a fast, simple, and secure way to connect WPS-enabled devices to your Wi-Fi network. You don’t have to give the name (SSID) and Wi-Fi password of your Main or Guest network to other users. The WPS feature is available on certain cameras, printers, smartphones, and laptops. These devices have either a hardware button or a WPS-related option in the software. Please consult the user documentation of your device. WPS is always available for the Main and Guest Wi-Fi networks as long as the Wi-Fi radio is on (device is not asleep due to standby option, or off while device is tethered). WPS is not available in any of these situations: ● Wi-Fi radio is off while your device is sleeping due to inactivity. ● Wi-Fi radio is off while your device is tethered. See Disable Wi-Fi When Tethering Device (Connected Through USB). ● The Wi-Fi security option is WPA Personal, WEP, or WEP-related (for example, “WEP 64 Bit Open”). (Note: WPS is available if the Wi-Fi security option is WPA/WPA2 Personal.) (See Wi-Fi Security.) ● Broadcast network name is not enabled. (See Options Tab.) ● MAC Filter Mode is “White list (Allow only those in list)”, but no computers have been added to the list. (See “Specifying Computers That Can Access the Network” in Allowing or Denying Computers Access to the Network (MAC Filter).) If the maximum number of connected devices on the chosen network (Main or Guest) has already been met, an error message indicating that the maximum number of devices has been reached is displayed when you attempt WPS. Disconnect one of the connected devices and then retry. You can use the WPS feature on your device’s WPS screen, and on the Zing Manager’s Wi-Fi > Connect page. Your Network Connection 21 On the Touchscreen 1. Tap > Wi-Fi > WPS. 2. Tap either Pair with Main Wi-Fi or Pair with Guest Wi-Fi. Note: If a Pair button is gray, that wireless network is currently unavailable. (Guest Wi-Fi could be turned off, Wi-Fi could be turned off because your device is tethered, etc.) 3. When the LCD of your device displays “Select the WPS button on your device to pair”, press (within 2 minutes) the WPS button on the wireless device you want to connect or select the WPS-related option in your device’s software. Your NETGEAR Zing Mobile Hotspot and the wireless device will communicate and establish the connection. If no problems are encountered, the LCD of your NETGEAR Zing Mobile Hotspot displays “Your device can now access your hotspot.” If your device does not connect, try to connect it manually. (See How Do I Connect to Wi-Fi?) Note: If you want to stop the pairing process, tap Cancel in the WPS screen. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) Your Network Connection 22 2. Click Wi-Fi. 3. Below the Main Wi-Fi or Guest Wi-Fi sections, click WPS. 4. Perform one of the following, depending on whether the Wi-Fi device you are adding to your Wi-Fi network supports the PBC (Push Button Configuration) method or the PIN (Personal Information Number) method. If the Wi-Fi device supports the PBC (Push Button Configuration) method:  Click WPS button pairing.  Within 2 minutes, press the WPS button on the wireless device you want to connect or select the WPS-related option in your device’s software. – or – If the Wi-Fi device has a PIN associated with it:  Find out the PIN for the Wi-Fi device you are adding. To do this, use the PIN option in your device’s software. Alternatively, use the Wi-Fi Protected Setup Wizard that may be available, depending on the manufacturer of your device.  In the web page, click Enter WPS PIN.  Enter your device’s PIN.  Click Submit. Your NETGEAR Zing Mobile Hotspot and the wireless device will communicate and establish the connection. If no problems are encountered, the message “The device can now access your hotspot” displays. If your device does not connect, the message “No device was connected …” displays – try to connect it manually. (See How Do I Connect to Wi-Fi?) Note: If you want to stop the pairing process, click Cancel. Your Network Connection 23 Connecting Through USB Use the micro-USB cable (included) to connect your device to your computer. Note: If you’ll be using USB for to connect to the Internet (and not just for charging your device), you must install the device driver. (See Making a Tethered Connection.) Use the micro-USB cable when: ● You want to charge your device, but you don’t want to use the AC charger, or the AC charger is not available. ● Your computer does not have Wi-Fi. ● You want to prevent any other devices from using the hotspot. (See Disable Wi-Fi When Tethering Device (Connected Through USB).) Note: You can also block individual devices. See Displaying and Blocking Currently Connected Devices (Block List) and Allowing or Denying Computers Access to the Network (MAC Filter). To connect your device to your computer: 1. Insert the larger (Type A) end of the micro-USB cable into your computer. 2. Insert the other end of the cable into the micro-USB port on the side of your device. Note: If you’re having problems, see Cannot Connect Through USB. Your Network Connection 24 Making a Tethered Connection Your device supports a direct connection through a USB cable to a Windows or Mac computer. (This is commonly referred to as a “tethered” connection.) Note: If you’ll be using USB for data transfer (and not just for charging your device), you must install the device driver. (See “Windows” or “Mac”, below.) No Installation CD is required – your device supports the TRU-Install feature. Note: If you’re using Mac OS X 10.4.x, after you connect your device you may see a warning message that your computer is running on UPS backup battery and that you should perform a computer shutdown. You can continue with your work. To prevent this message from being displayed, install the device driver (see “Mac”, below). Windows To install the device driver on Windows: 1. Make sure your device is turned on. 2. Connect your device to your computer through the micro-USB cable. 3. If the TRU-Install window is not displayed, in Windows Explorer browse to the TRU-Install entry and run Setup.exe. (under My Computer), then browse to the Win folder – or – If you’re running Windows Vista and the AutoPlay window opens, click Run setup.exe. 4. In the TRU-Install window, click OK. Your Network Connection 25 5. Follow the onscreen instructions. Mac To install the device driver on Mac: 1. Make sure your device is turned on. 2. Connect your device to your computer through the micro-USB cable. 3. In the window that appears, double-click the .pkg file. 4. Follow the onscreen instructions. 5. When prompted for your password, enter your Mac password. TRU-Install TRU-Install is a feature that installs the necessary drivers the first time you connect your device to your Windows or Mac computer through the micro-USB cable. (For details, see Making a Tethered Connection.) An installation CD is not required. TRU-Install is enabled by default. To change the setting: 1. In the address bar of your Web browser, enter the hotspot URL provided by your wireless provider or http://192.168.1.1. 2. In the Sign In field, enter the Zing Manager administrator password (1-31 letters, numbers, and symbols). (The default password is “password”.) 3. Click Settings > General > Software and Reset. 4. Select (to enable TRU-Install) or clear (to disable TRU-Install) the checkbox labeled “Install driver when connecting to Windows or MAC computers with a USB cable”. Your Network Connection 26 LCD Touchscreen Interface Access your device and connection information, and configure device settings from the LCD touchscreen interface. If the LCD is not lit, see “Turning Your Device On” in Turning Your Device On and Off. Interpreting the LCD The LCD home screen shows icons and text that reflect the status of your device and your connection, and screen elements that link to other configuration screens. Item Description 1 Signal strength 2 Network carrier name 3 Network type (GSM, 3G, LTE) 4 Data transfer indicator (WAN traffic – upload (send) / download (receive)) 5 GPS indicator – Appears only when GPS tracking is on. The icon pulses/glows when searching for satellites or while tracking is in progress. (See GPS Settings.) 6 USB tether indicator – Appears when your device is tethered to a computer. (See Connecting Through USB.) 7 Battery status LCD Touchscreen Interface 27 Item Description (See Battery Information and Settings.) 8 Roaming indicator – When device is roaming, a triangle appears in the Signal strength icon, and a roaming message appears. (See also Setting the Roaming Mode.) 9 Alerts – Indicates number of alerts to be read. (See Alerts Screen.) 10 Wi-Fi network name and password – Main network name and password, or Guest network name and password (if active). 11 Data usage – Indicates the amount of data used and days remaining. (See Data Usage.) 12 Connected devices list Icon shows number of connected devices and is grey when no devices are connected. (See Connected Devices Screen.) 13 Wi-Fi network configuration and management Icon shows number of connected devices and is grey when Wi-Fi networks (Main and Guest) are turned off. (See Wi-Fi.) 14 Settings (See Settings Screen.) Tip: Information on the LCD can also be viewed and configured in the Zing Manager interface. See Home Page. LCD Information Screens The LCD home screen links to several screens used to configure your device. ● Data Usage – Details of data amounts used in current session and current billing cycle. See Data Usage for details. ● Devices – Show devices connected to Main and Guest Wi-Fi networks; block devices from using the hotspot. See Connected Devices Screen for details. ● Wi-Fi – Wi-Fi network setup and management. See Wi-Fi Screen for details. ● Settings – Device configuration. See Settings Screen for details. ● Alerts – Show network and device messages. See Alerts Screen for details. Tip: The information on the LCD screens can also be viewed and configured in the Zing Manager interface. See Zing Manager (Browser) Interface. LCD Touchscreen Interface 28 Data Usage Screen The Data Usage screen links to two screens that show data usage details for the current session and for the current plan billing cycle. 1. On the LCD home screen, tap the Data Usage display area. 2. On the Data Usage screen, options are shown to view Billing Cycle and current Session data usage. Click an icon to view the data usage details. Item Description Billing Cycle Show estimated data usage details for the current billing cycle. See Billing Cycle Screen. Session Show estimated data usage details for the current session. See Session Screen. See Viewing Data Usage for details. LCD Touchscreen Interface 29 Billing Cycle Screen The Billing Cycle screen shows estimated data usage details for the current billing cycle. Item Description Left Data amount still available for use in the current billing cycle Used Data amount used since the beginning of the current billing cycle Days left Days until the next billing cycle begins Cycle restarts Date the next billing cycle begins Session Screen The Session screen shows estimated data usage details since your device connected to the network. Item Description Total Used Data amount used since your device connected to the network Time connected Time that your device connected to the network Elapsed time Elapsed time since your device connected to the network LCD Touchscreen Interface 30 Connected Devices Screen The Connected Devices screen shows a list of all devices that are currently connected to the Main or Guest Wi-Fi networks. 1. On the LCD home screen, tap Devices (the icon indicates the number of connected devices). 2. On the Connected Devices screen, all connected devices are shown for the Main and Guest Wi-Fi networks, and USB (if your device is tethered). Tap a listed device to see device details. Item Description List of devices currently connected to the Main Wi-Fi network. Main Wi-Fi Tap the arrow to view device details or to block a device. See Device Screen. List of devices currently connected to the Guest Wi-Fi network. Guest Wi-Fi Block List Tap the arrow to view device details or block your device. See Device Screen. Tap this button to turn the block list on or off, and to view a list of blocked devices. See Enable / Disable the Block List. LCD Touchscreen Interface 31 Connected devices can also be seen in the Zing Manager. See Connection Details. See also Displaying and Blocking Currently Connected Devices (Block List). Device Screen The Device screen shows the IP and MAC addresses of a currently connected device (that you picked from the Connected Devices screen). Item Description IP IP (Internet Protocol) address of the connected device MAC address MAC (Media Access Control) address of the connected device Block Device / Unblock Device Tap to disconnect the device and block it from re-connecting. See Displaying and Blocking Currently Connected Devices (Block List). If coming from the Block List, tap to remove the device from the list and allow it to connect to the Wi-Fi networks. LCD Touchscreen Interface 32 Wi-Fi Screen The Wi-Fi screen links to screens that configure the Main and Guest Wi-Fi networks. 1. Tap > Wi-Fi. 2. From the Wi-Fi screen, you can choose from several Wi-Fi setup and management options. Item Description Main Wi-Fi Show or update the Main Wi-Fi network name and password. See Main Wi-Fi Screen. See Change Wi-Fi Network Names and Passwords. Guest Wi-Fi Turn the Guest Wi-Fi network on or off, and show or update the Guest Wi-Fi network name and password. See Guest Wi-Fi Screen. See Change Wi-Fi Network Names and Passwords. WPS Connect a device to the Main or Guest Wi-Fi network using WPS (Wireless Protected Setup). See WPS Screen. See Connecting Through WPS. LCD Touchscreen Interface 33 Item Description Options Configure the Wi-Fi radio options. See Wi-Fi Options Screen. Block List Turn the block list on to prevent specific devices from connecting to the hotspot, and show the list of devices that are currently blocked. See Block List Screen. See Enable / Disable the Block List. Main Wi-Fi Screen The Main Wi-Fi screen shows the Main Wi-Fi network’s name and password, and allows you to change them if desired. Item Description Name This is the name that identifies your Main Wi-Fi network and is visible to other Wi-Fi-enabled devices. See Change Wi-Fi Network Names and Passwords. Password This is the password that other Wi-Fi enabled devices need to connect to the Main Wi-Fi network. See Change Wi-Fi Network Names and Passwords. Edit Edit the Main Wi-Fi name and password. See Change Wi-Fi Network Names and Passwords. LCD Touchscreen Interface 34 Guest Wi-Fi Screen The Guest Wi-Fi screen shows the Guest Wi-Fi network’s name and password, and allows you to turn the Guest Wi-Fi network on or off. Item Description Name This is the name that identifies your Guest Wi-Fi network and is visible to other Wi-Fi-enabled devices. See Change Wi-Fi Network Names and Passwords. Password This is the password that other Wi-Fi enabled devices need to connect to the Guest Wi-Fi network. See Change Wi-Fi Network Names and Passwords. Edit Edit the Guest Wi-Fi name and password. See Change Wi-Fi Network Names and Passwords. Turn off Guest Wi-Fi (or Turn on Guest Wi-Fi) Turn the Guest Wi-Fi network on or off. See Setting up a Guest Wi-Fi Network. WPS Screen The WPS screen lets you connect a WPS-enabled device to your Main or Guest Wi-Fi networks without using the network name and password. LCD Touchscreen Interface 35 Note: If a Pairing button is gray, pairing is not currently available for that Wi-Fi network. Item Description Pair with Main Wi-Fi Tap to allow a WPS-enabled device to connect to the Main Wi-Fi network. The device must connect within 2 minutes. See Connecting Through WPS. Pair with Guest Wi-Fi Tap to allow a WPS-enabled device to connect to the Guest Wi-Fi network. The device must connect within 2 minutes. See Connecting Through WPS. Wi-Fi Options Screen The Wi-Fi Options screen includes settings for configuring the Wi-Fi radio and other Wi-Fi features. Note: If you change some Wi-Fi options, the Wi-Fi radio restarts with the new options. Any devices that were connected to the Main or Guest Wi-Fi networks will have to be reconnected. 1. Tap > Wi-Fi > Options. 2. From the Wi-Fi Options screen, you can choose from several configuration options. Item Description Show or hide the Wi-Fi network name and Wi-Fi network password on the Wi-Fi Info on Home home screen. Tap the arrow to select the option. The Main Wi-Fi network information is used when Guest Wi-Fi is turned off, otherwise the Guest Wi-Fi information is used. See Displaying Wi-Fi Network Name and Password on LCD Home Screen. Turn the Wi-Fi radio off (or leave it on) when device is tethered to a computer USB Tether (or other device). Tap the arrow to select the option. See Disable Wi-Fi When Tethering Device (Connected Through USB). Note: If you change this option, your selection takes effect after you restart your device (power off and power on again). LCD Touchscreen Interface 36 Item Description Set the total number of devices that can connect to the Main and Guest Wi-Fi Max Wi-Fi Devices networks. Tap the arrow to set the value. See Setting the Maximum Number of Wi-Fi Devices. Note: If you change this option, your device will reset and devices will have to be reconnected. Set device to generate a random password (or keep it unchanged) each time Guest Wi-Fi Password Guest Wi-Fi is turned on. Tap the arrow to select the option. See Randomizing the Guest Wi-Fi Password. Note: If you change this option, your device will reset and devices will have to be reconnected. Wi-Fi Channel Change the channel used by the Wi-Fi radio. Tap the arrow to select the channel. See Wi-Fi Channel. Note: If you change this option, your device will reset and devices will have to be reconnected. Block List Screen The Block List screen shows a list of all devices that you have indicated are not allowed to connect to your Wi-Fi networks. You can select a device to view its details and to unblock it (allow it to connect to your Wi-Fi networks). Item Description Off / On Tap to turn the block list on or off. When block list is on, any devices on the block list will not be able to connect to your device. View blocked devices Tap this button to view a list of devices that are not allowed to connect to the Wi-Fi networks. LCD Touchscreen Interface 37 Item Device names Description List of devices not allowed to connect to the Wi-Fi networks. Tap the arrow to view device details or unblock the device. See Device Screen. Settings Screen The Settings screen links to screens that configure your device’s non-Wi-Fi-related settings. 1. Tap > Settings. 2. From the Settings screen, you can choose from several device setup and management options. Item Description Display Set the LCD screen brightness and time out period, and turn the LED on or off. See Display Screen and Display Settings for details. Network Set the network connection mode (type of network that your device can connect to) and roaming options, and show the current network connection status. LCD Touchscreen Interface 38 Item Description See Network Screen and Network Settings for details. Sleep Set the Wi-Fi radio to go to sleep if no devices connect after a set period of time. See Sleep Screen and Setting the Sleep (Inactivity) Timer for details. GPS Turn GPS tracking on or off, and set the type of tracking fix to perform. See GPS Screen and GPS Settings for details. Reset Reset the hotspot. See Reset Screen and Resetting Your Device for details. More View details about the hotspot, get support, and provide feedback. Display Screen The Display screen lets you configure your device’s LCD and LED behavior. Item Screen Brightness Description Set the brightness of the LCD to Bright or Dim. (Use Dim to make your battery last longer.) Tap the arrow See Setting the LCD Brightness. to select the option. LED Indicates whether the LED is used (On) or not (Off). Tap the arrow select the option. See Turning the LED On or Off. to Screen Timeout The length of time the LCD will display before turning off. Tap the arrow to select the timeout periods that will apply when the device is running off the battery, AC power, or is tethered to the computer. See Display > Timeout Screen and Setting the LCD Timeout. Show or hide the Wi-Fi network name and Wi-Fi network password on the Wi-Fi Info on Home home screen. Tap the arrow to select the option. The Main Wi-Fi network information is used if Guest Wi-Fi is turned off, otherwise the Guest Wi-Fi information is used. LCD Touchscreen Interface 39 Item Description See Displaying Wi-Fi Network Name and Password on LCD Home Screen. Display > Timeout Screen The Display > Timeout screen lets you set different timeout periods depending on how the device is powered. Item Description The length of time the LCD will display, while on battery power, before turning Timeout on Battery off. Tap the arrow to select the timeout period that will apply. Choose the shortest period to make your battery last longer. See Setting the LCD Timeout. The length of time the LCD will display, while using the AC charger, before Timeout on AC Charger turning off. Tap the arrow to select the timeout period that will apply. Choose the shortest period to make your battery last longer. See Setting the LCD Timeout. The length of time the LCD will display, while tethered to the computer, Timeout on USB before turning off. Tap the arrow to select the timeout period that will apply. Choose the shortest period to make your battery last longer. See Setting the LCD Timeout. LCD Touchscreen Interface 40 Network Screen The Network screen shows your current network connection status, and lets you configure your device’s connection mode and roaming options. Item Description Network Mode The type of network that your device can connect to. Tap the arrow the mode. See Setting the Allowed Network Mode. Roaming Tap the arrow to display the Roaming Options screen, where you can choose the areas in which your device can roam, and display warnings when roaming. See Roaming Screen. Status Tap the arrow to show the current connection status and signal characteristics. See Status Screen. Updates Tap the arrow to update your hotspot’s preferred roaming list, or to re-run hands-free activation. See Updates Screen. LCD Touchscreen Interface to select 41 Roaming Screen The Roaming screen lets you choose where your device can roam, and indicate if warning messages should appear on your device when entering a new roaming area. Item Description Roaming Mode The areas in which your device can roam. Tap the arrow areas. See Setting the Roaming Mode. Domestic Roaming Guard Indicates whether a warning will appear when you enter domestic roaming International Roaming Guard to select the areas. Tap the arrow to select the option. See Setting the Roaming Mode. Indicates whether a warning will appear when you enter international roaming areas. Tap the arrow to select the option. See Setting the Roaming Mode. Status Screen The Status screen shows details about the current mobile broadband connection. LCD Touchscreen Interface 42 Item Description Status Status of connection to mobile broadband network (Connected / disconnected). Network Status Network type (GSM, 3G, LTE). Signal Strength The signal strength listed as a number of bars (a higher number means a stronger signal). The following values appear if the Network status is LTE. RSRP The signal strength of the network (Reference Signal Received Power). RSRQ The signal quality of the network (Reference Signal Received Quality). RS-SINR Signal to Interference Noise Ratio based on Reference Signals (narrowband and wideband). PLMID The LTE cell that is currently serving the hotspot. Band The LTE Band being used for the connection. TX power The transmitter power. A higher number is better. RX Power The receiver power. A higher number is better. The following values appear if the Network status is CDMA / 3G. HRPD RSSI Signal strength of the network. HRPD EcIo Dimensionless ratio of the average power of a channel, typically the pilot channel, to the total signal power. CDMA RSSI Signal strength of the network. CDMA EcIo Dimensionless ratio of the average power of a channel, typically the pilot channel, to the total signal power. Channel DRC (Digital Rate control) channel number. PRev PRL (Preferred Roaming List) version. To update the PRL, see Network > Preferences Tab. The following values appear if the Network status is GSM. RSSI Power level in the received radio signal (Received Signal Strength Indication) EcIo Quality of the pilot channel as a ration of the received power to overall noise. RSCP Received Signal Code Power. LCD Touchscreen Interface 43 Updates Screen The Updates screen let you update your device’s preferred roaming list, and re-run Hands-Free Activation. Item Description Update PRL Tap the arrow , then tap Yes to check the network to see if a new PRL (Preferred Roaming List) is available, and use it to update your device. Follow the instructions that appear. Update Network Settings Tap the arrow , then tap Yes to re-run HFA (Hands Free Activation). Follow the instructions that appear. Sleep Screen The Sleep screen lets you choose how long the Wi-Fi radio will stay on with no devices connected. Item Description 5 minutes 5 minutes 15 minutes Turns off the Wi-Fi radio if no devices have been connected for this period of time. (Choose the shortest period to make your battery last longer.) See Setting the Sleep (Inactivity) Timer. LCD Touchscreen Interface 44 Item Description 60 minutes Never The Wi-Fi radio does not turn off when there are not devices connected. GPS Screen The GPS screen lets you enable or disable the GPS service. Item Description GPS Service Indicates whether GPS is enabled (On) or disabled (Off). See Enabling / Disabling GPS. The following appear only when GPS is enabled. Get GPS fix Tap this button to get a GPS location fix (one-time, or continuous, depending on the GPS Mode). GPS Mode Indicates how often your device should obtain a fix. Tap the arrow select the fix type. See Setting the GPS Mode. LCD Touchscreen Interface to 45 Reset Screen The Reset screen is used to reset your device to default settings. Item Description Resets your device to factory default settings, and clears your account Factory Reset Settings Reset Clear Programming details. Tap the arrow to begin. See Resetting to Factory Default Settings. Resets your device to factory default settings, but leaves your account details unchanged. Tap the arrow to begin. See Resetting Device Settings Only. Clears your account details. Tap the arrow See Clearing Account Details Only. to begin. More Screen The More screen options provide a device tutorial, customer support and feedback links, instructions for downloading a mobile app for the hotspot, and details about your device. LCD Touchscreen Interface 46 Item Description Support Tap the arrow for details on getting customer support, and to view the device tutorial. See Support Screen. About Tap the arrow to view information about your device. See About Screen. Feedback Tap the arrow for details on sending feedback to your wireless provider. Mobile Apps Tap the arrow device. for details on downloading a mobile app for managing your About Screen The About screen shows detailed information about your mobile hotspot and account. Item Description MEID The MEID of your hotspot (displayed on the packaging and inside the battery compartment). ICCID The serial number of the SIM. Activation status The hotspot’s activation status (Activated / Deactivated) and the date and time the status changed. Zing Manager The web page’s URL. LCD Touchscreen Interface 47 Item Description Wi-Fi name The hotspot’s Main Wi-Fi network name. See Change Wi-Fi Network Names and Passwords. MAC Address The hotspot’s Media Access Control (MAC) address. My number The hotspot’s telephone number. PRL Preferred Roaming List version number. Temperature The battery temperature. Model The manufacturer’s name for your device. Firmware Version The hotspot’s firmware version. Firmware Build Date The date the firmware version was created. PRI Version The PRI version for the hotspot’s routing hardware. The PRI (Product Release Instructions) is a file that contains the settings used to configure wireless products for a particular service provider, customer, or purpose. Web App Version The web page version. Mobile Apps Screen The Mobile Apps screen tells you where to download a mobile app to check the hotspot’s status and access extra features. LCD Touchscreen Interface 48 Feedback Screen The Feedback screen provides URLs for sites where you can provide us with feedback about your device. Alerts Screen The Alerts screen shows network or device alerts for situations that require your attention. 1. On the home screen, tap the Alerts tab. LCD Touchscreen Interface 49 2. Read the first alert that appears and follow the instructions to resolve the issue. For example, in the following alert, tap Connect. When your device connects, the alert is removed. Either tap to stop reading alerts, or tap the down arrow LCD Touchscreen Interface to read the next alert. 50 Zing Manager (Browser) Interface Access your device and connection information, and configure device settings from the Zing Manager (browser) interface. Home Page The home page is the entry page for the Zing Manager interface. You can: ● View your data usage and status information for your data connection. ● Manage your mobile broadband network connection and Wi-Fi connections. ● View alert messages. Item Description 1 Home page – Click to view the Home Page. Zing Manager (Browser) Interface 51 Item Description 2 Devices page – Click to view the Devices Page. 3 Wi-Fi page – Click to view the Wi-Fi Page. 4 GPS page – Click to view the GPS Page. 5 Settings page – Click to view the Settings Page. 6 Mobile broadband connection information – See Mobile Broadband Information and Settings. 7 List of devices connected to the hotspot’s Main or Guest Wi-Fi networks. 8 My Account Summary – Basic information about your data plan. 9 Your Wi-Fi Details – Your main Wi-Fi network’s name and password. 10 Mobile app store link – Click to view the NETGEAR Mobile Application Page in a new browser window or tab. Use the links on that page to download mobile Zing Manager apps for your Apple, Android, or Kindle device. 11 Twitter® – Click to view the AirCard Twitter feed in a new browser window or tab. (Your device must be connected to the network for this option to work.) 12 Facebook® – Click to view the AirCard Facebook page in a new browser window or tab. (Your device must be connected to the network for this option to work.) 13 Feedback – Click to send NETGEAR your comments on your device. See Feedback Page. (Your device must be connected to the network for this option to work.) 14 International Information – Click to view your service provider’s international coverage areas in a new browser window or tab. (Your device must be connected to the network for this option to work.) 15 Important Information – Click to read important safety information about the Zing Mobile Hotspot. 16 Alerts – Alerts remain until issue is resolved. 17 Estimated data usage for current session. 18 Estimated data usage for current billing period. Displaying the Zing Manager Home Page To display the home page of your device, type the hotspot URL or http://192.168.1.1 into the address bar of your web browser. Contact your wireless provider to obtain the correct hotspot URL address. Note: You can display the home page only when your device is turned on and you have established a connection to it (through Wi-Fi or through the micro-USB cable). Zing Manager (Browser) Interface 52 Note: If you’re using the Google Chrome Web browser, after typing in the address bar, press the Down Arrow key and then press the Enter key. (If you don’t press the Down Arrow first, a Google search starts instead of loading the Zing Manager.) If your Web browser displays an error message, see Cannot Display the Home Page. Logging In as an Administrator Logging in to the home page allows you to view more detailed information about your device, and to manage its settings, broadband network connection, and Wi-Fi networks. Note: To log in to the home page, your computer must be tethered to your device, or connected to your device’s Main Wi-Fi network. You cannot log in over the Guest Wi-Fi network. Note: If you don’t log in, you can only view the current network connection status and a list of devices connected to the Main and Guest Wi-Fi networks. Note: To be able to make changes to your device’s settings, you must be connected to your device via the Main Wi-Fi network, or via a tethered connection To log in: 1. In the address bar of your Web browser, type the hotspot URL or http://192.168.1.1. (Contact your wireless provider to obtain this.) Zing Manager (Browser) Interface 53 2. In the Sign In field, enter the Zing Manager administrator password (1-31 letters, numbers, and symbols). (The default password is “password”. It’s recommended you change the password, if you haven’t already. See Changing the Zing Manager Password.) 3. Click Sign In. After a period of inactivity, you will be automatically logged off (timeout security feature). Zing Manager (Browser) Interface 54 Data Usage Data usage estimates are shown in the Data Usage section of the home page. Note: Data usage amounts are approximate and should not be used for billing purposes. For accurate data usage amounts, check with your wireless provider. The Data Usage section displays monthly billing period statistics and current session statistics. Item Description Current billing cycle Remaining this month Amount of data still available from the monthly limit, and the number of days remaining before the next billing period begins. Used this month The amount of data sent and received during the billing period for each network type. Reset button Click to set the displayed monthly usage values to 0MB. Important: This does not reset the actual data usage for the billing cycle. Current session Used Data amount used since your device connected to the network Elapsed time Length of time that your device has been connected to the network Zing Manager (Browser) Interface 55 My Account Summary The My Account Summary section shows basic information about your plan, and includes a link to see more detailed information. The following information is displayed. Item Description My data plan The type of data plan used on your hotspot. My number The telephone number linked to your data plan. Alerts The Alerts section shows network or device alerts for situations that require your attention. The following information is displayed for each alert. Item Description Alert title A short description of the issue to be addressed. Description The alert message and, if appropriate, links or buttons to take action on the alert. (For example, the “Update now” link in the second alert shown above would take you to the Software Update screen.) The alerts disappear only when the issues they describe are resolved. You can also view the alerts on the hotspot’s LCD. See Alerts Screen. See also Alerts for a list of alerts you may encounter and the corrective actions required. Zing Manager (Browser) Interface 56 Status (Connection Details) The Status section shows details about your mobile broadband service and connection state, your hotspot’s battery charge level, and lists the devices that are connected to the Main and Guest Wi-Fi networks. The following information is displayed. Item Description Signal strength and roaming status The more bars, the stronger the signal. A triangle in the icon means your device is roaming. See Signal Information for details. Network carrier name Name of the available network. Network type LTE, 3G, GSM Send / Receive indicators Up (sending data) / Down (receiving data) This icon appears when you are connected to the mobile network. Roaming message Indicates whether your device is roaming on a home network, domestically, or internationally. Connect / Disconnect button Click this button to connect or disconnect your device from the mobile network. Battery charge level Indicates the remaining capacity of the battery, and its charging state. See Battery Information and Settings for details. Devices Connected Main Wi-Fi – A list of devices currently connected to the Main Wi-Fi network. Guest Wi-Fi – A list of devices currently connected to the Guest Wi-Fi network. Zing Manager (Browser) Interface 57 Item Description You can click any of the device names to view their details, or to block them from using your network. See Displaying and Blocking Currently Connected Devices (Block List). Devices Page The Devices page lets you see lists of devices that are connected to your Main and Guest Wi-Fi networks. Note: These lists are also shown in the Devices Connected section on the left side of the page. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Devices. The following information is displayed. Zing Manager (Browser) Interface 58 Item Description Main Wi-Fi A list of devices currently connected to the Main Wi-Fi network. Guest Wi-Fi A list of devices currently connected to the Guest Wi-Fi network. You can click any of the device names to view detailed information, and to block them from using your network. See Displaying and Blocking Currently Connected Devices (Block List). Wi-Fi Page From the Wi-Fi page, you can configure the Wi-Fi network, including Wi-Fi security. Connect Tab From the Connect tab of the Wi-Fi page, you can configure access to your Main and Guest Wi-Fi networks. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Connect. Zing Manager (Browser) Interface 59 You can: ● Edit the Main or Guest Wi-Fi names and passwords. See Change Wi-Fi Network Names and Passwords. ● Turn the Guest Wi-Fi network on or off. See Setting up a Guest Wi-Fi Network. ● Connect devices using WPS. See Connecting Through WPS. The following information is displayed. Item Description Main Wi-Fi Name This is the name that identifies your Main Wi-Fi network and is visible to other Wi-Fi-enabled devices. See Change Wi-Fi Network Names and Passwords. Password This is the password that other Wi-Fi enabled devices need to connect to the Main Wi-Fi network. See Change Wi-Fi Network Names and Passwords. WPS Connect a device to the Main Wi-Fi network using WPS. See Connecting Through WPS. Guest Wi-Fi Turn Off / Turn On Click this button to turn the Guest Wi-Fi network on or off. Note: The rest of the Guest Wi-Fi fields / buttons appear only when the Guest Wi-Fi network is on. Name This is the name that identifies your Guest Wi-Fi network and is visible to other Wi-Fi-enabled devices. See Change Wi-Fi Network Names and Passwords. Password This is the password that other Wi-Fi enabled devices need to connect to the Guest Wi-Fi network. See Change Wi-Fi Network Names and Passwords. WPS Connect a device to the Guest Wi-Fi network using WPS. See Connecting Through WPS. Options Tab From the Options tab of the Wi-Fi page, you can configure your Wi-Fi network’s connection parameters and security, and additional Wi-Fi options. 1. Log in to the home page. (See Logging In as an Administrator.) Zing Manager (Browser) Interface 60 2. Click Wi-Fi > Options. You can: ● Edit the Main or Guest Wi-Fi names and passwords. See Change Wi-Fi Network Names and Passwords. ● Limit the number of devices that can connect to the Main and Guest Wi-Fi networks. ● Configure your Wi-Fi network’s connection parameters and security, and additional Wi-Fi options. Note: For some of these Wi-Fi settings, if you change them, all connected devices will be disconnected and have to reconnect after the settings are saved. Zing Manager (Browser) Interface 61 The following information is displayed. Item Description Main Wi-Fi Wi-Fi Name This is the name that identifies your Main Wi-Fi network and is visible to other Wi-Fi-enabled devices. (See Change Wi-Fi Network Names and Passwords.) Wi-Fi Password This is the password that other Wi-Fi enabled devices need to connect to the Main Wi-Fi network. (See Change Wi-Fi Network Names and Passwords.) Guest Wi-Fi Wi-Fi Network name This is the name that identifies your Guest Wi-Fi network and is visible to other Wi-Fi-enabled devices. (See Change Wi-Fi Network Names and Passwords.) Password This is the password that other Wi-Fi enabled devices need to connect to the Guest Wi-Fi network. (See Change Wi-Fi Network Names and Passwords.) Generate a new password each time I turn on the Guest Wi-Fi If selected, a random password is used each time Guest Wi-Fi is restarted. See Randomizing the Guest Wi-Fi Password. Max Wi-Fi Max Wi-Fi Main Wi-Fi / Guest Wi-Fi You can limit the total number of Wi-Fi devices (1-10) that can connect to the Main and Guest Wi-Fi networks. See Setting the Maximum Number of Wi-Fi Devices. Note: If you change Max Wi-Fi the Main Wi-Fi and Guest Wi-Fi values adjust automatically. Set the maximum number of Wi-Fi devices that can connect to each of the Wi-Fi networks (Main and Guest). The total is limited to the Max Wi-Fi value. Click to increase the Main Wi-Fi number, or Guest Wi-Fi number. to increase the Wi-Fi Options Wi-Fi Info on Home Choose whether to show or hide the Wi-Fi network name and password on the hotspot’s home screen. (Choose Hide if you want to be sure unwanted users can’t look at the home screen and log in.) The Main Wi-Fi network information is used if Guest Wi-Fi is turned off, otherwise the Guest Wi-Fi information is used. See Displaying Wi-Fi Network Name and Password on LCD Home Screen. Zing Manager (Browser) Interface 62 Item Description USB Tether Choose whether the Wi-Fi radio turns off or stays on when your device is tethered to a computer. See Disable Wi-Fi When Tethering Device (Connected Through USB). Connection This setting determines the type of wireless devices that can connect to your network. Recommended options: ● 802.11 G – Choose only if you’re certain that all of the Wi-Fi devices used with your hotspot support 802.11 G. This option ensures faster Wi-Fi speeds. ● 802.11 B/G/N or 802.11 B/G – Choose if you’re not sure which modes the Wi-Fi devices used with your hotspot support. Mode Note: If you change this value to 802.11 B/G/N and the specified Wi-Fi security Encryption type is not supported by this value, the security Encryption type may change to WPA/WPA2 Personal. Wi-Fi Channel This is the active channel of the Wi-Fi access point. If your network is having performance issues (possibly caused by other Wi-Fi networks in the vicinity using the same channel), try a different Wi-Fi channel. See Wi-Fi Channel. RTS Threshold This setting specifies the smallest packet size, in bytes, for which RTS/CTS (Request to Send/Clear to Send) handshaking is used. The recommended value is 2347. Change this value only if you’re experiencing inconsistent data flow. Make only minor changes to this value. Fragmentation Threshold This setting specifies the largest allowable size, in bytes, for a packet. If the packet is larger than this, it is fragmented into multiple packet before it is transmitted. To prevent poor network performance, it’s recommended to keep this value as large as possible (up to 2346). Security Broadcast Network Name If broadcast is enabled (Yes), the wireless network is displayed in the list of Wi-Fi networks available in the local area. For increased security, set this field to No. You will need to give the Wi-Fi network name (Main or Guest) to the people who will be accessing your network, and WPS will not be available. Encryption The type of security used by the Main Wi-Fi network. See Wi-Fi Security. Guest Encryption The type of security used by the Guest Wi-Fi network. See Wi-Fi Security. Zing Manager (Browser) Interface 63 MAC Filter Tab MAC (Media Access Control) filtering can prevent unauthorized wireless devices from connecting to your network. The MAC filter is used to grant (“white list”) or block (“black list”) wireless devices access to the Wi-Fi and mobile broadband (GSM, 3G, LTE) networks. Access is based on the MAC address of each wireless device. MAC filtering increases security of your network. You can give access to your network, based on the MAC address of the wireless devices. This makes it harder for a hacker to use a MAC address to access your network. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > MAC Filter. You can: ● Turn MAC filtering off (“None”) or on (“Block List” or “White List”). Zing Manager (Browser) Interface 64 ● Add or remove a device from the list. (See “Specifying Computers That Can Access the Network” and “Specifying Computers That Are Not Allowed to Access the Network” in Allowing or Denying Computers Access to the Network (MAC Filter)). The following information is displayed. Item Description ● None – Any device can connect to the Wi-Fi networks. ● Black List – The listed devices will not be able to connect to the Wi-Fi networks. ● White List – Only the listed devices will be allowed to connect to the Wi-Fi networks. MAC Filter Mode Black List or White List Name A description of the device (the owner’s name, the device’s purpose, etc.) MAC Address The device’s MAC address. Zing Manager (Browser) Interface 65 GPS Page From the GPS page, you can obtain your current location coordinates (latitude, longitude, altitude, etc.). You can also enable or disable GPS tracking, and choose the tracking method being used (onetime or continuous). 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click GPS. You can: ● Start or Stop tracking (if GPS Mode is Continuous) ● Update the current location information (if GPS Mode is One-time) Note: The first time that you access GPS, you will be prompted to read and accept the Location-Based Services (LBS) end user license agreement. You must accept the agreement before you can use the GPS feature. Zing Manager (Browser) Interface 66 Note: For best results, minimize the number of obstructions between your device and the GPS satellites. The following information is displayed. Item Description Most recent position fix If the GPS Mode is: Update location / Cancel or Start / Stop ● One-time – Click Update location to get a location fix, or click Cancel to stop waiting for the fix to complete. ● Continuous – Click Start to begin tracking and refreshing the location fix information regularly, or click Stop to stop tracking. Status Message indicating what the GPS system is doing (For example, “Tracking a fix”, “Searching for satellites”, “Inactive”) Time of fix This is the date and time that the last fix was taken. Latitude Latitude at time of last fix. (For example, “N32.51.73”) Longitude Longitude at time of last fix. (For example, “W105.11.7”) Altitude Elevation at time of last fix. (For example, “40 meters”) Speed Speed at which device was moving at time of last fix. (For example, “3.1 mph”) Heading Direction in which device was moving at time of last fix. (For example, “East”) Satellites The number of satellites used to get the last fix. GPS Settings Enable GPS Turns the GPS service on or off. See Enabling / Disabling GPS. Note: For best results, minimize the number of obstructions between your device and the GPS satellites. Use Metric units This setting specifies whether to use metric units when displaying the GPS results (for example, for altitude, speed, and HEPE). See Using Metric Units. GPS mode This setting determines how often your device should obtain a fix. See Setting the GPS Mode. ● One-time – A single fix is used. Use this option if you’ll be using your device at the same location. ● Continuous – Fixes are obtained every few seconds (also known as auto-tracking). This is useful for turn-by-turn (TBT) Zing Manager (Browser) Interface 67 Item Description navigation applications, such as driving directions, and for NMEA-enabled applications. Settings Page From the Settings page, you can configure your device, network settings, and router settings. General > Device Tab From the General > Device tab of the Settings page, you can configure your device’s display and LED status indicator, sleep settings, Zing Manager (web browser) URL and Zing Manager administrator password. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. Zing Manager (Browser) Interface 68 The following information is displayed. Item Description Screen Screen Brightness Set the brightness of the LCD to Bright or Dim. (Use Dim to make your battery last longer.) See Setting the LCD Brightness. Screen Timeout Timeout on Battery The length of time the LCD will display, while on battery power, before turning off. Choose the shortest period to make your battery last longer. See Setting the LCD Timeout. Timeout on AC The length of time the LCD will display, while using the AC charger, before turning off. Choose the shortest period to make your battery last longer. See Setting the LCD Timeout. Timeout on USB The length of time the LCD will display, while tethered to the computer, before turning off. Choose the shortest period to make your battery last longer. See Setting the LCD Timeout. Hotspot LED LED Indicates whether the LED is used (On) or not (Off). See Turning the LED On or Off. Sleep Wi-Fi Standby Turns off the Wi-Fi radio if no devices have been connected for this period of time. (Choose 5 minutes to make your battery last longer.) See Setting the Sleep (Inactivity) Timer. Homepage Zing Manager The URL used to show the homepage. See Changing the Zing Manager URL. Zing Manager Password The password used to show the homepage. See Changing the Zing Manager Password. General > Software and Reset Tab From this tab, you can save your current device settings and restore them later, update your software, reset your device to default settings, and set your device startup options. 1. Log in to the home page. (See Logging In as an Administrator.) Zing Manager (Browser) Interface 69 2. Click Settings > General > Software and Reset. You can: ● Backup and restore your hotspot’s configuration, if needed. See Exporting Settings and Importing Settings. ● Update your device’s software. See Update Mobile Hotspot Software and Firmware. ● Reset some or all of your device’s settings. See Resetting to Factory Default Settings, Resetting Device Settings Only and Clearing Account Details Only. ● Configure the hotspot to install tethering drivers (if needed) when device is connected via USB to a Windows or Mac system. See TRU-Install. Zing Manager (Browser) Interface 70 The following information is displayed. Item Description Download / Backup Settings Click Save to make a copy (export) of the hotspot’s current configuration, so that you can restore it later if needed. See Exporting Settings. Restore Settings Click Choose file to use a previously saved copy of your device configuration. See Importing Settings. Software Update Click Check for update to see if a new version of your device’s software has been released, and if there is, download and install it. The last time you checked is shown on the screen (Last checked at). See Update Mobile Hotspot Software and Firmware. Note: Software downloads count against your plan’s data limit. Reset Startup options ● Factory Reset – Click to reset your device to factory default settings and clear your account details. See Resetting to Factory Default Settings. (You can only do this with assistance from your service provider.) ● Settings Reset – Click to reset your device to factory default settings, but leave your wireless account details unchanged. See Resetting Device Settings Only. ● Clear Programming – Click to clear your account details. See Clearing Account Details Only. Select the checkbox to install tethering drivers (if needed) when device is connected via USB to a Windows or Mac system. See TRU-Install. General > System Logs Tab Technical support staff may need you to configure system logging in this tab for the purpose of error diagnosis. Note: You should only adjust settings in this tab under the direction of technical support staff. 1. Log in to the home page. (See Logging In as an Administrator.) Zing Manager (Browser) Interface 71 2. Click Settings > General > System Logs. You can: ● Enable logging ● Clear logs ● Download logs Network > Preferences Tab From this tab, you can configure your device’s configuration for selecting networks and roaming, and receive network configuration updates from your wireless provider. 1. Log in to the home page. (See Logging In as an Administrator.) Zing Manager (Browser) Interface 72 2. Click Settings > Network > Preferences. You can: ● Configure network selection and roaming options. ● Check the network for a new Preferred Roaming List. ● Re-run Hands Free Activation The following information is displayed. Item Description Network Mode The type of network that your device can connect to. See Setting the Allowed Network Mode. Roaming Mode The areas in which your device can roam. See Setting the Roaming Mode. Zing Manager (Browser) Interface 73 Item Description Roaming Guard If selected, the roaming areas where a warning will appear when you enter them. See Enabling / Disabling the Roaming Guard Warning Message. Current method for selecting a GSM network. Network selection mode ● Automatic – The hotspot chooses an available network. ● Manual – The hotspot will not select a GSM network. You must click Scan to view and select from a list of available networks. Note: If you click Scan, the mode automatically changes to Manual. Update PRL Click to check if a new PRL (Preferred Roaming List) is available on the network, and use it to update your device. Update Network Settings Click to re-run HFA (Hands Free Activation). Manual Configuration Use only when instructed by your wireless provider. Advanced Settings Use only when instructed by your wireless provider. Network > APN (Access Point Name) Tab To connect to a carrier’s network when roaming, your device must be configured with an Access Point Name (APN) for that carrier. The APN is checked by the carrier to determine the type of network connection to establish. Note: Your NETGEAR Zing Mobile Hotspot typically comes with the APN for your wireless provider preconfigured. In this tab, you can add (or modify) APNs for the networks you want to connect to. 1. Log in to the home page. (See Logging In as an Administrator.) Zing Manager (Browser) Interface 74 2. Click Settings > Network > APN. To add (or modify) an APN, see Configuring Access Point Names. The list of all APNs that have been set up includes the following information. Item Description Active The APN currently in use. Only one APN can be marked as active. Name Network carrier name. APN The operator’s access point name (obtained from the operator). Username If required, the username (obtained from the operator) used to connect to the APN. Password If required, the password (obtained from the operator) used to connect to the APN. Zing Manager (Browser) Interface 75 Item Description Authentication The network authentication code (None, PAP, CHAP, PAP or CHAP). Network > SIM Security Tab If you are using a SIM that has security enabled, you can disable SIM Security from this tab. This tab shows the current status of this security feature, and allows you to disable SIM security if it has been enabled. Note: The SIM PIN is required to disable SIM Security. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > SIM Security. 3. If the SIM has security enabled, SIM Security will be Active. Click Disable to disable SIM security. Zing Manager (Browser) Interface 76 The following information is displayed. Item Description SIM Security The current state of the SIM PIN feature (Inactive or Active). Click Disable to disable SIM security. Network > Status Details Tab This tab shows you details about the current mobile broadband connection (GSM, 3G, LTE). 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > Status Details. Zing Manager (Browser) Interface 77 The information that is displayed depends on your current connection. 4G/LTE Details Item Description Status Indicates whether you are connected to an LTE network. PS service type Indicates the LTE service type. RSRP The signal strength of the LTE network. (Reference Signal Received Power) RSRQ The siqnal quality of the LTE network (Reference Signal Received Quality). RSRQ is the ratio between the RSRP and the Received Signal Strength Indicator (RSSI). RS-SINR Signal to Interference Noise Ratio based on Reference Signals (narrowband and wideband) Cell ID The LTE cell that is currently serving the hotspot. TX Power The transmitter power. A higher number is better. IP Address The IP address of the 4G LTE connection. Channel UL The channel that is used to upload to the 4G LTE network. Channel Number The channel used by the 4G LTE radio. Technical support staff may request this value from you. IMSI The International Mobile Station Identity is an identifier of a device on the network. Current radio band The LTE band being used for the connection. Reject Code Technical support staff may request this value from you. ICCID The Integrated Circuit Card ID. Zing Manager (Browser) Interface 78 3G Details Item Description Status Indicates whether you are connected to a 3G network. PS service type Indicates the 3G service type (for example, CDMA, HRPD, CDMA_HRPD). IP Address The IP address of the 3G connection. Coverage Type The type of 3G network available. RSSI Signal strength of the network. Ec/Io Dimensionless ratio of the average power of a channel, typically the pilot channel, to the total signal power. MDN Mobile Directory Number. This is your 10-digit telephone number. MSID Mobile Station Identifier. DRC Cover Digital Rate Control Cover. DRC Value Digital Rate Control Value. Channel DRC Channel number. Roaming Indicates if you are roaming on the home network, domestically, or internationally. PRL Version Preferred Roaming List version. To update the PRL, see Network > Preferences Tab. 1xRTT PN Technical support staff may request this value from you. EVDO PN Technical support staff may request this value from you. PRev Technical support staff may request this value from you. Rx Power Technical support staff may request this value from you. Serving SID The Serving System ID identifies your home network area and is used to determine if you are ‘home’ or ‘roaming’. Zing Manager (Browser) Interface 79 Item Description NID Technical support staff may request this value from you. Packet Zone ID Technical support staff may request this value from you. Frame Error Rate Used to determine the quality of a signal connection. Technical support staff may request this value from you. Subnet Color Code Technical support staff may request this value from you. AN-AAA Technical support staff may request this value from you. Packet Error Rate Technical support staff may request this value from you. MIP Error Code The Mobile IP Error Code. Technical support staff may request this value from you. GSM Details Item Description Network Name Indicates whether you are connected to a GSM network. RSSI Power level in the received radio signal (Received Signal Strength Indication). RSCP Received Signal Code Power. Ec/Io Quality of the pilot channel as a ratio of the received power to overall noise. Router > Basic Tab From this tab you can configure the router’s UPnP feature, LAN settings, and DMZ settings. 1. Log in to the home page. (See Logging In as an Administrator.) Zing Manager (Browser) Interface 80 2. Click Settings > Router > Basic. 3. You can make changes to any of these fields. When you finish, click Submit. The following information is displayed. Item Description UPnP UPnP Current state of the Universal Plug and Play feature (On or Off). (See UPnP (Universal Plug and Play).) LAN IP Address The routing hardware’s IP address on the LAN. Netmask The routing hardware’s internal LAN subnet mask. Zing Manager (Browser) Interface 81 Item Description USB IP Address The IP address assigned to the hotspot by the computer to which it is tethered. VPN Passthrough VPN connections are enabled (On) or disabled (Off). See Enabling VPN Passthrough. DHCP Server This field enables (On) or disables (Off) DHCP. See DHCP. DHCP IP Range This specifies the starting and ending address of the range of IP addresses available for your device to dynamically (that is, not permanently) assign to computers connected to it. See DHCP. DHCP lease time This is the amount of time, in minutes, a computer can use its assigned IP address before it is required to renew the lease. After this time is up, the computer is automatically assigned a new dynamic IP address. See DHCP. Enter a number between 2 and 10080. This specifies how the DNS servers (that the DHCP clients are to communicate with) are obtained. ● DNS mode Manual – The routing hardware assigns DHCP clients the DNS servers specified in the DNS 1 and DNS 2 fields Use this option to access a DNS server that provides customized addressing or if you have a local DNS server on your network. Note: The DNS 1 and DNS 2 fields appear only if DNS Mode is Manual. ● Auto – The DNS server specified by your wireless provider is used. DNS 1 Address of a manual DNS server. (This field appears only if DNS Mode is Manual.) DNS 2 Address of a manual DNS server. (This field appears only if DNS Mode is Manual.) DMZ DMZ Enabled Enable / disable demilitarized zone. Zing Manager (Browser) Interface 82 Item Description DMZ Address If DMZ is enabled, this is the IP address of a single computer used to receive all unsolicited incoming connections. Router > Port Forwarding Tab Port forwarding lets you forward incoming traffic to specific ports and devices (per their local IP address) on your network. (Normally, incoming traffic is blocked.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Forwarding. You can: ● Enable or disable port forwarding. See Enabling Port Forwarding. Note: You must enable port forwarding before you can view and update the port forwarding list. Zing Manager (Browser) Interface 83 ● ● Enter port forwarding details for an application. (See Enabling Port Forwarding for an Application.) For example, you can configure port forwarding so that:  You can access your Remote Desktop from the Internet (by specifying the WAN [public] IP address that your device is using).  Internet users can access a Web, FTP, or email server, or gaming or Internet application hosted by your computer. Remove an application from the port forwarding list. (See Port Forward Panel: Disabling Port Forwarding for an Application.) Note: Port forwarding creates a security risk. When not required, port forwarding should be disabled. Note: Port forwarding does not apply to normal browsing, file downloading, running most online games or other applications hosted on the Internet. (Some online games require port forwarding.) The following information is displayed. Item Description Port Forwarding Indicates whether port forwarding is on (Enable) or off (Disable). List of forwarded ports – This list appears only if port forwarding is on. Each port displays: Label A name describing the application using the port. IP The IP address of the server being accessed. Port The port that is forwarded. If the application uses more than one port, each port must be forwarded separately. Protocol The protocol (TCP, UDP, etc.) being used for this application. Router > Port Filtering Tab Port filtering lets you either allow (white list) or prevent (black list) which applications (for example, http, ftp, email servers) can access the Internet. 1. Log in to the home page. (See Logging In as an Administrator.) Zing Manager (Browser) Interface 84 2. Click Settings > Router > Port Filtering. You can: ● Enable port filtering. (See Port Filtering Panel: Enabling Port Filterings.) ● Add an application to a port filtering list. (See Port Filtering Panel: Enabling Port Filtering for an Application.) ● Remove an application from the port filtering list. (See Port Filtering Panel: Disabling Port Filtering for an Application.) The following information is displayed. Item Description Indicates which type of filtering is being used. Port Filtering ● No Filtering – All applications are allowed to access the Internet. Zing Manager (Browser) Interface 85 Item Description ● Black List – Applications in the list are not allowed to access the Internet. ● White List – Only the applications in the list are allowed to access the Internet. Note: Only one list can be active, either a Black List or a White List. Note: The Black List and White List are separate – if you change the Port Filtering type, the corresponding list is displayed. List of filtered ports – This list appears only if port filtering is on (black list or white list). Each port displays: Label A name describing the application using the port. Port The port that the application uses to access the Internet. Protocol The protocol (TCP, UDP, etc.) being used by the application. Support Page This page provides links to resources that can help you use your device and manage your wireless account. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click the Support link in the top right corner. The following information is displayed. Item Description User Guide Open an online copy of this guide in a new Web browser window or tab. (You must be connected to the Internet to use this link.) Web Click the link to open the online support website in a new Web browser window or tab where you can find a variety of resources to help you with your hotspot. (You must be connected to the Internet to use this link.) Manage Account Contact customer service by telephone (for business use or personal use). Feedback Send NETGEAR your comments on your device. See Feedback Page. Zing Manager (Browser) Interface 86 About Page View information about your device and account. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click the About link in the top right corner. You can: ● Save the image on this page to a file on your computer. Click Save as a file. The following information is displayed. Item Description Account Details My number The hotspot’s telephone number. MSID The Mobile Station ID associated with your phone number. Zing Manager (Browser) Interface 87 Item Description MEID The MEID of your device (displayed on the packaging and inside the battery compartment). ICCID The serial number of the SIM. IMEI International Mobile Equipment Identify number. Wi-Fi Details Wi-Fi name The hotspot’s Main Wi-Fi network name. (See also Change Wi-Fi Network Names and Passwords.) Wi-Fi password The hotspot’s Main Wi-Fi network password. (See also Change Wi-Fi Network Names and Passwords.) MAC Address The MAC address of the LTE module. Each wireless device has a unique MAC address (assigned by its manufacturer). Encryption The security standard used for the Wi-Fi network. (See Wi-Fi Security.) Wi-Fi Devices Number of devices currently connected to the hotspot’s Wi-Fi networks. Max Wi-Fi Devices Maximum number of devices that can connect to the hotspot’s Main Wi-Fi network. (See also Setting the Maximum Number of Wi-Fi Devices.) Max Guest Wi-Fi Devices Maximum number of devices that can connect to the hotspot’s Guest Wi-Fi network. (See also Setting the Maximum Number of Wi-Fi Devices.) Broadcast Network Name Indicates whether Wi-Fi network name is being broadcast. (See Options Tab.) You could choose to not broadcast, and give the Wi-Fi name directly to users. Firmware Firmware Version The hotspot’s firmware version. Firmware Build Date The date the firmware version was created. Web App Version The Zing Manager version. Zing Manager (Browser) Interface 88 Item Description Bootloader Version The version of the software that starts up your device. Device Model The manufacturer’s name for your device. Zing Manager Version number of the Zing Manager web app. PRL Version Preferred Roaming List version number. Power State The hotspot’s power state (Online, Offline). Current temperature The hotspot’s temperature. If your device is too warm, make sure the area is well-ventilated and air can circulate around your device to cool it. (See Environmental Specifications.) Current voltage The amount of power the hotspot is currently using. Battery charge level The amount of charge remaining in the battery. (See Charging the Battery.) Battery status The current operating condition of the battery (Charging, No Battery, Normal, Low, Critical). Battery temperature The battery’s temperature. If the battery is getting too warm, turn your device off and do not connect to the charger. WWAN Info Activation Date The date that the hotspot was activated on the home network. Refurbished Date The date that your device was refurbished (if applicable). IP Address The IP address of the WWAN radio. User NAI The CDMA username for data access. LTE APN NI The LTE data realm. Lifetime LTE Transferred The total amount of data sent and received while connected to LTE networks. Zing Manager (Browser) Interface 89 Item Description Lifetime 3G Transferred The total amount of data sent and received while connected to 3G networks. Lifetime GSM Transferred The total amount of data sent and received while roaming on 2G networks. Lifetime Total Transferred The total amount of data sent and received by the hotspot. Network Status View Details Click the link to jump to the Network > Status Details Tab. Feedback Page Use the links on this page to send your comments on your device, look up support information, and participate in a customer survey. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click the Feedback link in the bottom left corner of any page. The following page appears: Zing Manager (Browser) Interface 90 The following information is displayed. Item Description Connect with us Facebook Click to view the AirCard Facebook page in a new browser window or tab. (Your device must be connected to the network for this option to work.) Twitter Click to view the AirCard Twitter feed in a new browser window or tab. (Your device must be connected to the network for this option to work.) Product Support User Guide Open an online version of this user guide in a new window or tab. Zing Manager (Browser) Interface 91 Item Description Survey Customer Feedback Survey Participate in a NETGEAR customer survey. Zing Manager (Browser) Interface 92 Device Settings Use the Zing Manager and your device to configure and manage your device’s appearance, performance, and access. Display Settings Adjust your screen’s settings to suit your surroundings and to prolong the battery life. You can also enable the LED to act as a status indicator. Turning the LED On or Off Use this feature to turn off your device’s LED status indicator to prolong the battery life, or if you don’t want to see the LED for some reason. You can adjust this setting on your device’s Display screen, and on the Zing Manager’s Settings > General > Device page. On the Touchscreen 1. Tap > Settings > Display. 2. Tap LED. 3. Select On or Off, as desired. (Choose Off to prolong the battery life.) In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. 3. Beside LED, select On or Off as desired. (Choose Off to prolong the battery life.) 4. Click Submit. Setting the LCD Timeout Use this feature to select the delay times before the LCD automatically turns off while running on battery power, connected to the AC charger, or tethered via USB. You can adjust these settings on your device’s Display screen, and on the Zing Manager’s Settings > General > Device page. Note: The LCD turns on if an alert occurs. Device Settings 93 On the Touchscreen 1. Tap > Settings > Display. 2. Tap Screen Timeout. 3. Tap the timeout option you want to set (Timeout on Battery, Timeout on AC Charger, or Timeout on USB). 4. Select the desired timeout period. (A smaller value helps prolong the battery life.) In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. 3. Beside the timeouts you want to set (Timeout on Battery, Timeout on AC, Timeout on USB), select the desired timeout periods. (A smaller value helps prolong the battery life.) 4. Click Submit. Setting the LCD Brightness Use this feature to adjust your screen’s brightness to suit your surroundings and to prolong the battery life. You can adjust this setting on your device’s Display screen, and on the Zing Manager’s Settings > General > Device page. On the Touchscreen 1. Tap > Settings > Display. 2. Tap Screen Brightness. 3. Select the desired brightness level (Bright or Dim). (Choose Dim to prolong the battery life.) In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. 3. Beside Screen Brightness, select the desired brightness level (Bright or Dim). (Choose Dim to prolong the battery life.) 4. Click Submit. Device Settings 94 Router Settings Adjust your device’s router settings through the Basic, Port Forwarding, and Port Filtering tabs. Enabling VPN Passthrough If you want to connect to a corporate network using their VPN (Virtual Private Network), you need to enable VPN Passthrough. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Basic. 3. Beside VPN Passthrough, select On. 4. Click Submit. UPnP (Universal Plug and Play) UPnP provides simple and robust connectivity among consumer electronics, intelligent appliances, and mobile devices from many different vendors. (For more information, see upnp.org.) Note: If UPnP is enabled, there are potential security risks. Enabling UPnP Before you can use UPnP, you must enable it. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Basic. 3. Next to UPnP, select On. 4. Click Submit. DHCP DHCP (Dynamic Host Control Protocol) automatically assigns an IP address to each device on the network and manages other network configuration information for devices connected to your network. You do not need to manually configure the IP address on each device that’s on your network. The assigned IP addresses are not permanent (as opposed to when using static IP). Most ISPs (Internet Service Providers) use DHCP. Normally, you should enable DHCP, in which case you must configure each device on the network with one of the following: Device Settings 95 ● TCP/IP settings set to “Obtain an IP address automatically.” ● TCP/IP bound to the Ethernet connection with DHCP. If DHCP is disabled, you must configure each device on the network with: ● Fixed (permanent/static) IP address. ● DNS server addresses (provided by your wireless provider). Enabling DHCP 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Basic. 3. Next to DHCP Server, select Enabled. 4. You can set the following DHCP settings:  DHCP IP Range — This is the starting and ending address of the range of IP addresses available for your device to dynamically (that is, not permanently) assign to computers connected to it. The start address must be 192.168.1.10 or above. The ending address must be 192.168.1.50 or below.  DHCP Lease Time — This is the amount of time, in minutes, a computer can use its assigned IP address before it is required to renew the lease. After this time is up, the computer is automatically assigned a new dynamic IP address. Enter a number between 2 and 10080.  DNS Mode — This specifies how the DNS servers (that the DHCP clients are to communicate with) are obtained. (See DNS Mode.) 5. Click Submit. DNS Mode The DNS Mode setting specifies how the DNS servers (that the DHCP clients are to communicate with) are obtained. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Basic. Device Settings 96 3. Set DNS Mode to one of the following:  Auto — The DNS server specified by your wireless provider is used.  Manual — The routing hardware assigns DHCP clients the DNS servers specified in the DNS 1 and DNS 2 fields. (These fields appear when Manual is selected.) Use this option to access a DNS server that provides customized addressing or if you have a local DNS server on your network. 4. Click Submit. Enabling Port Forwarding Before you can use or configure Port Forwarding, you must enable it: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Forwarding. 3. Next to Port Forwarding, select Enable. 4. Click Submit. Enabling Port Forwarding for an Application You can enable port forwarding for certain application types. Note: Port forwarding must currently be enabled. (See Enabling Port Forwarding.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Forwarding. 3. In the blank row of the list, enter a Label that describes the application (for example, “RandomEmailApp”). 4. In the IP field, enter the IP address of the server to be accessed. 5. In the Port field, enter the port used by the application. (If the application uses more than one port, each port must be forwarded separately.) 6. In the Protocol list, click the protocol(s) used for this application (TCP, UDP). 7. Click the to add this row to the list. 8. Click Submit. Device Settings 97 Disabling Port Forwarding for an Application If you want to stop forwarding any ports, you can remove them from the forwarding list. Note: Port forwarding must currently be enabled. (See Enabling Port Forwarding for an Application.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Forwarding. 3. Click the beside the row that you want to remove. 4. Click Submit. DMZ – General You can select one computer to receive all unsolicited incoming connections. The IP address of the DMZ (“demilitarized zone”) is the default recipient of incoming packets (from the Internet) that are not handled by port forwarding rules or NAT’d connections: ● If port forwarding is enabled, incoming traffic is routed according to the port forwarding rules or NAT’d connections. ● If incoming traffic was not routed as a result of the above:  If DMZ is enabled, then incoming traffic is routed to the computer that uses the IP address specified by the DMZ settings.  If DMZ is not enabled, the incoming traffic is blocked. Note: Putting a computer in the DMZ opens all the ports of that computer, and exposes that computer to various security risks. Use this option only as a last resort — if possible, use other options instead (for example, port forwarding). Enabling DMZ Before you can use or configure DMZ, you must enable it. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Basic. 3. Next to DMZ Enabled, select On. 4. Click Submit. Device Settings 98 Configuring DMZ Specify which computer is to receive all unsolicited incoming connections. Note: DMZ must currently be enabled. (See Enabling DMZ.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Basic. 3. In the DMZ Address, enter the IP address of the computer that you want exposed to the Internet. (If you don’t know how to find the IP address, see Finding the IP Address.) Port Filtering Panel: Enabling Port Filterings Before you can use or configure Port Filtering, you must enable it. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Filtering. 3. In the Port Filtering list, select Black List to prevent specific applications from using the Internet, or White List to allow only specific applications to use the Internet. 4. Click Submit. Port Filtering Panel: Enabling Port Filtering for an Application You can enable port filtering for certain application types. Note: Port Filtering must currently be enabled. (See Port Filtering Panel: Enabling Port Filterings.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Filtering. 3. In the Label field, enter a name that describes the application being filtered (for example, “RandomEmailApp”). 4. In the Port field, enter the port used by the application. 5. In the Protocol list, click the protocol(s) used for this application (TCP, UDP, or both). 6. Click the to add this filter to the list. 7. Click Submit. Device Settings 99 Port Filtering Panel: Disabling Port Filtering for an Application If you currently have port filtering enabled and some ports already in the list (Black List or White List), you can remove any of those rows. Note: Port Filtering must currently be enabled. (See Port Filtering Panel: Enabling Port Filterings.) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Router > Port Filtering. 3. Make sure you’ve enabled the correct port filtering type (Black List or White List). 4. To remove an application from the list click the remove. beside the row that you want to 5. Click Submit. Login Settings The following topics concern the Zing Manager login settings. Changing the Zing Manager URL You may want to change the URL for the Zing Manager to something more memorable. To change the URL: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. 3. In the Zing Manager field (in the Homepage section), type the new value (maximum 31 letters and numbers). 4. Click Submit. Changing the Zing Manager Password For security reasons, you should change the Zing Manager password on a regular basis. Note: If you forget the Zing Manager password, you’ll need to reset your device to its default settings and go through the device setup. (See What Do I Do if I Forget the Administrator Password?) To change the Zing Manager administrator password: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. Device Settings 100 3. In the Zing Manager Password field, type the new password (1–31 letters, numbers, and symbols). 4. Click Submit. Device Settings 101 Configuring Networks See the following topics for information on network configuration. Viewing Network Activation Information You can check whether network access is activated. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click About in the top right corner of the page. 3. Check the Activation Date in the WWAN Info section. This is the date that the hotspot was activated on the home network. Viewing Data Usage You can view an estimate of your data usage on your device’s home and Data Usage screens, and on the Zing Manager’s home page. Note: The data usage shown is an estimate only and is not accurate for billing purposes. Note: The session data counter resets automatically each time your device is powered off and on, and when the mobile broadband network connection disconnects and reconnects (for example, when going through a tunnel). The billing plan data counter resets automatically when the next billing cycle starts. On the Touchscreen The data usage shown on the home screen is for the current billing cycle. To see detailed data usage: 1. On the home screen, tap the data usage bar. 2. On the Data Usage screen, tap Billing Cycle or Session. The Billing Cycle screen displays: ● Amount of data remaining and used in the current billing cycle. ● Number of days remaining in the current billing cycle. ● Number of days remaining in the current billing cycle. ● Date that the next billing cycle begins. Configuring Networks 102 The Session screen displays: ● Amount of data used in the current session. ● The time the current session started. ● The length of time the connection has been active. In the Zing Manager (via the hotspot URL ) The data usage shown on the home page is for the current billing cycle. To see detailed data usage: 1. Log in to the home page. (See Logging In as an Administrator.) The Data Usage Session section shows: ● Amount of data used in the current session. ● The length of time the connection has been active. The Data Usage Billing Cycle section shows: ● Total amount of data used in the current billing cycle, and amounts used for each network type ● Number of days remaining in the current billing cycle. ● Date that the next billing cycle begins. ● Check Carrier Usage – Click to connect to your carrier’s website and view detailed billing plan information. Network Settings Adjust your device’s network settings to select the network types that can be connected, and set roaming options. Setting the Roaming Mode Use this feature to choose where your device can be used in roaming mode. You can adjust this setting on your device’s Roaming screen, and on the Zing Manager’s Settings > Network > Preferences page, using the following options: ● Home Only – Your device can be used only in your wireless provider’s service areas. ● Domestic CDMA – Your device can roam only in North America. ● Any Network – Your device can roam anywhere in the world. Configuring Networks 103 On the Touchscreen 1. Tap > Settings > Network > Roaming. 2. Tap Roaming Mode. 3. Select the desired roaming mode. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > Preferences. 3. Beside Roaming Mode, select the desired value. 4. Click Submit. Enabling / Disabling the Roaming Guard Warning Message Use this feature to have your device display a warning when you enter a roaming area. You can adjust this setting on your device’s Roaming screen, and on the Zing Manager’s Settings > Network > Setup page. On the Touchscreen 1. Tap > Settings > Network > Roaming. 2. Tap Domestic Roaming Guard.  Select On to display the warning, or Off to not display it. 3. Tap International Roaming Guard.  Select On to display the warning, or Off to not display it. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > Preferences. 3. Beside Roaming Guard, select the warnings you would like to display (Domestic and/or International). 4. Click Submit. Configuring Networks 104 Setting the Allowed Network Mode Use this feature to select the types of networks that your device can connect to. You can adjust this setting on your device’s Network screen, and on the Zing Manager’s Settings > Network > Preferences page, to one of the following options: ● Automatic – The connection will be established on the fastest available network. ● LTE only – The connection can be established only on an LTE network. Your device will not connect to CDMA or GSM networks. ● CDMA only – The connection can be established only on a CDMA (3G) network. Your device will not connect to LTE or GSM networks. On the Touchscreen 1. Tap > Settings > Network. 2. Tap Network Mode. 3. Select the network mode that your device can connect to: In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > Preferences. 3. Beside Network Mode, select the desired network mode that your device can connect to. 4. Click Submit. Configuring Access Point Names Your device comes preconfigured with the Access Point Name (APN) for your wireless provider. To add an APN for another network: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > APN. 3. In the blank line, enter the APN details:  Active – If the new APN is going to be used now, select this button.  Name – Enter a short description (for example, the carrier name).  APN – Enter the APN you obtained from the carrier. Configuring Networks 105  Username – Enter the username you obtained from the carrier (if required).  Password – Enter the password you obtained from the carrier (if required).  Select the Authentication mode to be used (None, PAP, CHAP, PAP or CHAP). 4. Click the beside the new APN entry. To select the APN to be used: ► Select the Active button at the beginning of the entry. To remove an APN from the list: ► Click the Configuring Networks beside the APN entry. 106 Software and Reset See the following topics for information on managing your device’s software. Exporting and Importing Settings The NETGEAR Zing Mobile Hotspot lets you save your device settings so that you can make changes to your configuration and, if necessary, restore the original settings. Exporting Settings Settings include configuration information for your device, network, and Zing Manager interface. You can, for example, export (save) the current configuration, then make some changes and test them. You can then import (restore) the saved configuration. To export the settings to a text file: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Software and Reset. 3. In the Download / Backup Settings section, click Save. 4. Save the file to an appropriate location in your computer. By default, the file (export.cfg) is saved to your Downloads folder. Importing Settings This feature lets you restore a saved configuration. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Software and Reset. 3. In the Restore Settings section, click Choose File. 4. Navigate to the folder where your previously saved configuration file is stored. 5. Click Open to restore your device with the imported settings. Note: Your device may reset, and you may need to reconnect to Wi-Fi and the Internet. (See How Do I Connect to Wi-Fi? and Launching Your Network Connection.) Software and Reset 107 Update Mobile Hotspot Software and Firmware From time to time, updates may become available for your device, and your device will receive an alert. You can also check for new updates manually. The updates may improve performance and add or modify features. The updates may include the following: ● Device firmware ● The Zing Manager interface ● Other files Downloading Software Updates You can download software updates from your device or from the web page. When a software update becomes available: ● If your device is connected to your wireless provider’s LTE network, the update downloads automatically and an Alert message appears on your device and web page. Tap or click Install now to install the update. Your device reboots automatically to use the new software. Any devices that were previously connected will have to be reconnected. ● If your device is connected to your wireless provider’s 3G network, an Alert message appears on your device and web page. Tap or click Download now to download and install the software update. Your device reboots automatically to use the new software. Any devices that were previously connected will have to be reconnected. You can also check for updates manually without having received an alert. On the Touchscreen From your device, there are two ways to get a software update. You can get it from the Alert message, or from the About screen. To get the update from the Alert: 1. On the home screen, tap the Alerts bar. 2. Read through the alerts until you see the Software Update alert. 3. Tap Install Now to load the update immediately. Your device will restart after the update installs. Software and Reset 108 To get the update from the About screen: 1. Tap > Settings > More > About. 2. Go to the last page and tap Software Updates. 3. Tap Check for updates now 4. If an update is available, tap Update Now to load the update immediately In the Zing Manager (via the hotspot URL) There are two ways to get the software update from the web page. You can get it from the Alert message, or from the Software and Reset page. To get the update from the Alert: 1. Log in to the home page. (See Logging In as an Administrator.) 2. In the Alert message for the available update, click Install Now. 3. Follow the onscreen instructions. To get the update from the Software and Reset page: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Software and Reset. 3. Click Check for update. If an update is available, an Install Now button appears. 4. Click Install Now. 5. Click Continue. Upgrading Firmware From a File A one-click tool may be available for upgrading firmware from a file in enterprise environments. Contact your wireless service provider for details. Resetting Your Device In some cases, you may want or need to clear your account information to use your device with another account, reset most settings (except for your account and network activation), or reset your device to its factory default settings. You can clear these settings from your device’s Reset screen, or from the Zing Manager’s Software and Reset page. Software and Reset 109 Clearing Account Details Only If you want to use your device with another account, you need to clear your current account. You can clear these settings from your device’s Reset screen, or from the Zing Manager’s Software and Reset page. Note: All connected devices will be disconnected and your device will reboot automatically. You will have to activate your device with your new account before they can reconnect. On the Touchscreen 1. Tap > Settings > Reset. 2. Tap Clear Programming. 3. Tap Continue Reset. 4. Tap Begin Reset. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Software and Reset. 3. Below Clear Programming, click Reset. 4. Click Begin Reset. Resetting Device Settings Only If you want to reset your device to its default behavior, but don’t want to change your account or network activation, you need to reset your device settings. You can reset these settings from your device’s Reset screen, or from the Zing Manager’s Software and Reset page. Note: All connected devices will be disconnected and your device will reboot automatically. After the reset finishes, they can reconnect. On the Touchscreen 1. Tap > Settings > Reset. 2. Tap Settings Reset. 3. Tap Continue Reset. 4. Tap Begin Reset. Software and Reset 110 In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Software and Reset. 3. Below Settings Reset, click Reset. 4. Click Begin Reset. Resetting to Factory Default Settings In some cases you will need to reset your device’s software to its factory default settings. WARNING: If you reset the software to default settings, you must go through the device setup, as if you’ve just purchased your device. (See Starting Your Device for the First Time.) You’ll need to reset the software to default settings if: ● You’ve forgotten the administrator password. ● You’ve changed the DHCP settings such that your device is inoperable. (For example, there’s no communication with your device.) You can reset your device to factory settings from your device’s Reset screen, or from the Zing Manager’s Software and Reset page. Note: All connected devices will be disconnected and your device will reboot automatically. On the Touchscreen Note: You can only do a factory reset of your device with your wireless provider’s assistance. Contact your wireless provider to obtain an SPC code that you will need to enter to perform the reset. 1. Tap > Settings > Reset. 2. Tap Factory Reset. 3. Tap Yes. 4. Tap Enter MSL. 5. Use the on-screen keypad to enter the MSL code, then tap OK. 6. Tap Begin Reset. Software and Reset 111 In the Zing Manager (via the hotspot URL) Note: You can only do a factory reset of your device with your wireless provider’s assistance. Contact your wireless provider to obtain an SPC code that you will need to enter to perform the reset. 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Software and Reset. 3. Below Factory Reset, click Reset. 4. Enter the MSL code provided by your wireless provider, then click Submit. 5. Click Begin Reset. Software and Reset 112 GPS Settings Your NETGEAR Zing Mobile Hotspot provides GPS functionality to help you figure out where you are and get you where you’re going. There are a couple of requirements to access the GPS service. ● You must accept the GPS privacy agreement. ● GPS must be enabled. The GPS service may not be available if you are indoors. (You may be able to get a GPS lock if your device is very close to a window.) GPS receivers must be able to lock onto the global positioning satellites to accurately determine position. The number of obstructions present indoors often makes accurate position determination impossible. Enabling / Disabling GPS Before you can access GPS services, you must enable GPS on your device’s GPS screen, or the Zing Manager’s GPS page. On the Touchscreen 1. Tap > Settings > GPS. 2. Tap On (or Off to disable GPS). 3. If the GPS privacy agreement opens, you must read it and then tap I Agree to accept it. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click GPS. 3. In the GPS Settings section, select Yes next to “Enable GPS” (or select No to disable GPS). 4. Click Submit. Setting the GPS Mode The GPS mode determines how often location fixes are done. Location fixes can be done: ● Once (“one-time”, which can prolong the battery life), or GPS Settings 113 ● Periodically (“continuous”) You can set the GPS mode on your device’s GPS screen, or the Zing Manager’s GPS page: On the Touchscreen 1. Tap > Settings > GPS. 2. On the second page, tap GPS Mode. 3. Select the desired mode (One-time or Continuous). In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click GPS. 3. In the GPS Settings section beside GPS Mode, select the desired mode (One-time or Continuous). 4. Click Submit. Note: The GPS service must be enabled before you can set the GPS mode. (See Enabling / Disabling GPS.) Using Metric Units You can use metric units in the display of location information (for example, speed and altitude). You can choose the units on the Zing Manager’s GPS page. Note: The GPS service must be enabled before you can choose the units. (See Enabling / Disabling GPS.) In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click GPS. 3. In the GPS Settings section beside Use Metric units, select Yes (or select No to use standard measurements). 4. Click Submit. GPS Settings 114 Configuring the Wi-Fi Network See the following topics for information on configuring the Wi-Fi Network. Setting the Maximum Number of Wi-Fi Devices If your network is having performance issues, you might want to decrease the number of Wi-Fi devices allowed to connect to your device at the same time, or change the maximum number of devices that can connect to either the Main Wi-Fi or Guest Wi-Fi networks at the same time. (When Guest Wi-Fi is turned on, the maximum number of Wi-Fi devices is shared between Main Wi-Fi and Guest Wi-Fi.) Note: Your device is factory preset to allow a maximum of ten (10) Wi-Fi devices, with eight (8) on Main Wi-Fi and two (2) on Guest Wi-Fi. You can change these limits on your device’s Wi-Fi Options screen, or on the Zing Manager’s Wi-Fi > Connect and Wi-Fi > Options pages. On the Touchscreen 1. Tap > Wi-Fi > Options. 2. Tap Max Wi-Fi Devices. 3. Select the total number of Wi-Fi devices that can connect to your device at the same time. If Guest Wi-Fi is turned off, you’re done. Otherwise, go to the next step to set the number of devices that can connect to the Main and Guest Wi-Fi networks. Note: If you change the Max Wi-Fi Devices value, the Main Wi-Fi and Guest Wi-Fi values automatically adjust to match the new total. 4. Tap to increase the Main Wi-Fi device limit, or tap device limit. (Increasing one decreases the other.) to increase the Guest Wi-Fi 5. Tap Submit. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. Beside Max Wi-Fi, select the total number of Wi-Fi devices that can connect to your device at the same time. Configuring the Wi-Fi Network 115 4. Tap to increase the Main Wi-Fi limit, or tap (Increasing one decreases the other.) to increase the Guest Wi-Fi limit. Note: The Main Wi-Fi limit cannot be set to 0. 5. Click Submit. Wi-Fi Security Learn about the various Wi-Fi security options available to you. By default Wi-Fi security is enabled for your device and its Wi-Fi networks. Note: All devices used with the NETGEAR Zing Mobile Hotspot must support the selected security type. Note: WPS is available only if you select either a WPA2 Personal option (including WPA/WPA2 Personal) or (not recommended) no security. (See Connecting Through WPS.) You can change (from the Zing Manager) the security used for Wi-Fi: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. In the list beside Encryption (for Main Wi-Fi) or Guest Encryption (for Guest Wi-Fi) select one of the following options. Note that not all options may be available, depending on the Connection Rate.  None – No security is used (no password is required to access the Wi-Fi network); this setting is not recommended. Anyone may access your device and use your Internet connection. (You are responsible for payment for data usage fees.)  WEP 64 Bit – Open – This option provides security, but it’s relatively weak. This option works with older and newer Wi-Fi devices, and is recommended only if any of your devices don’t support WPA or WPA2. Open WEP uses the key for encryption, but not for authentication.  WEP 64 Bit – Shared – This option provides security, but it’s relatively weak. This option works with older and newer Wi-Fi devices, and is recommended only if any of your devices don’t support WPA or WPA2. Shared WEP uses the same key for encryption and authentication; some consider shared WEP to be less secure than open WEP. Configuring the Wi-Fi Network 116  WEP 128 Bit – Open – This option provides security, but it’s relatively weak (but stronger than WEP 64 Bit – Open). This option works with older and newer Wi-Fi devices, and is recommended only if any of your devices don’t support WPA or WPA2. Open WEP uses the key for encryption, but not for authentication.  WEP 128 Bit – Shared – This option provides security, but it’s relatively weak (but stronger than WEP 64 Bit – Shared). This option works with older and newer Wi-Fi devices, and is recommended only if any of your devices don’t support WPA or WPA2. Shared WEP uses the same key for encryption and authentication; some consider shared WEP to be less secure than open WEP.  WPA Personal TKIP – This is a strong security standard that is supported by most Wi-Fi devices.  WPA Personal TKIP/AES – This is a strong security standard that is supported by most Wi-Fi devices.  WPA2 Personal AES – This is a stronger, newer security standard that is limited to newer Wi-Fi devices.  WPA2 Personal TKIP/AES – This is a stronger, newer security standard that is limited to newer Wi-Fi devices.  WPA/WPA2 Personal (recommended setting if any of your devices are more than two years old) – Wi-Fi devices that use either WPA or WPA2 can connect to the NETGEAR Zing Mobile Hotspot. Supported by most Wi-Fi devices. 4. Click Submit. The option you select determines the Wi-Fi security used and also the maximum length of the Wi-Fi password. Change Wi-Fi Network Names and Passwords The Main and Guest Wi-Fi network names identify your Wi-Fi networks and are visible to other Wi-Fi-enabled devices. You can change the names and passwords for your Main and Guest Wi-Fi networks on your device’s Main Wi-Fi and Guest Wi-Fi screens, and on the Zing Manager’s Wi-Fi > Options page. For optimal security, you should make your Wi-Fi network names and passwords unique, and change them on a regular basis. Configuring the Wi-Fi Network 117 Note: If you change either of the Wi-Fi network names or passwords, all connected devices will be disconnected and will have to reconnect using the new values. Note: For security reasons, it’s recommended you disable SSID Broadcast. (See Options Tab.) To make your Wi-Fi passwords more secure: ● Use numbers and both uppercase and lowercase letters. ● Use special characters (for example, ‘@’, ‘#’, etc.). Also, the password length depends on the Wi-Fi encryption type that you’ve selected. (See Wi-Fi Security.) ● None – No password is required. ● WEP 64 bit – Open – The password must be 5 ASCII characters. ● WEP 64 bit – Shared – The password must be 5 ASCII characters. ● WEP 128 bit – Open – The password must be 13 ASCII characters. ● WEP 128 bit – Shared – The password must be 13 ASCII characters. ● WPA-Personal TKIP – The password must be 8 to 63 ASCII characters. ● WPA-Personal TKIP/AES – The password must be 8 to 63 ASCII characters. ● WPA2-Personal TKIP/AES – The password must be 8 to 63 ASCII characters. ● WPA/WPA2 Personal – The password must be 8 to 63 ASCII characters. On the Touchscreen 1. Tap > Wi-Fi. 2. Tap Main Wi-Fi or Guest Wi-Fi to change that network’s name and password. 3. If you are changing the Guest Wi-Fi name or password, tap the second Edit button (beside the Name and Password). 4. Tap the Edit button beside the Name or Password that you want to change. 5. Tap Continue. The edit window appears. 6. Change the name or password. See Using the LCD Keyboard. 7. If you saved your changes, follow the onscreen instructions to reconnect to Wi-Fi. (All devices that were connected will have to reconnect with the new settings.) Configuring the Wi-Fi Network 118 In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options 3. In the Main Wi-Fi and Guest Wi-Fi sections, change the Network Name and Password fields as desired. (The required lengths appear beneath the fields.) 4. If you want to have your device automatically change the Guest Wi-Fi password each time Guest Wi-Fi is turned on, select Generate a new password each time I turn on the Guest Wi-Fi. 5. Click Submit. 6. When prompted, click Submit again. (All devices that were connected will have to reconnect with the new settings.) Using the LCD Keyboard The NETGEAR Zing Mobile Hotspot displays a virtual keyboard that you use to change fields such as the Wi-Fi network name and Wi-Fi network password. To use the keyboard when it appears: Configuring the Wi-Fi Network 119 1. Use the following editing buttons to change the current value, which is shown at the top of the screen: – Erase the last character of the string.  Backspace  Characters  Num/Sym character set.  ABC  Caps Lock  Left arrow  Right arrow  DoubleLeft arrow  DoubleRight arrow – Enter the selected character. – Switch to the numbers (0 to 9) and symbols (‘!’, ‘@’, ‘#’, etc.) – Switch to the alphabet (a to z, A to Z) character set. – Switch the character set to upper or lower case. – Show the previous page of characters. – Show the next page of characters. – Show the first page of the current character set. – Show the last page of the current character set. 2. When you are finished, tap Submit to save your change, or tap to cancel it. Displaying Wi-Fi Network Name and Password on LCD Home Screen You can choose whether to show the Wi-Fi network name and password on your device’s home screen. You can do this from your device’s Wi-Fi Options screen, or the Zing Manager’s Options tab. If you choose to show the information: ● Main Wi-Fi network is shown, when Guest Wi-Fi is turned off. ● Guest Wi-Fi network is shown, when Guest Wi-Fi is turned on. On the Touchscreen 1. Tap > Wi-Fi. 2. Tap Options. 3. Tap Wi-Fi Info on Home. Configuring the Wi-Fi Network 120 4. Select Show or Hide. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. Beside Wi-Fi Info on Home, select Show or Hide. 4. Click Submit. Enable / Disable the Block List You can enable your NETGEAR Zing Mobile Hotspot’s block list on your device’s Wi-Fi Block List screen, and on the Zing Manager’s Wi-Fi MAC Filter page. This lets you identify devices that should not be allowed to access your Wi-Fi networks. On the Touchscreen 1. Tap > Wi-Fi. 2. Tap Block List. 3. Tap On to block devices, or tap Off to stop blocking devices. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > MAC Filter. 3. Beside MAC Filter Mode, select Black List to block devices, or select None to stop blocking devices. 4. Click Submit. Displaying and Blocking Currently Connected Devices (Block List) To detect a potential intruder, you may want to display a list of the Wi-Fi-enabled devices that are currently connected to your NETGEAR Zing Mobile Hotspot. You can display this list on your device’s Devices screen, and on the Zing Manager’s home page. If you want to stop a device from connecting to your network, you can add it to your device’s block list. The blocked device will not be able to connect again until you choose to unblock it. (See View and Unblock Devices (Block List).) Note: You have to enable the block list before you can block devices from using your Wi-Fi networks. (See Enable / Disable the Block List.) Configuring the Wi-Fi Network 121 On the Touchscreen 1. Tap > Devices. A list of the devices connected to your Main and Guest Wi-Fi networks appears. If you do not want to block a device, return to the home screen. 2. If you want to block a listed device, tap the device name. The device’s IP address and MAC address display. 3. Tap Block Device. 4. Tap Continue Block. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) The Devices Connected section of the home page shows a list of the devices connected to your Main and Guest Wi-Fi networks. 2. If you want to block a listed device, click the device name. The device’s IP address and MAC address display. 3. Click Block Device. 4. Click Block Device again. View and Unblock Devices (Block List) You can view a list of devices that you have blocked (see Displaying and Blocking Currently Connected Devices (Block List)) from connecting to your NETGEAR Zing Mobile Hotspot on your device’s Wi-Fi Block List screen, and on the Zing Manager’s Wi-Fi MAC Filter page. If you want to allow any of these devices to connect to the network again, you can remove them from your device’s block list. On the Touchscreen 1. Tap > Devices. 2. Go to the last page of the Devices screen and tap Block List. 3. Tap View blocked devices. A list of the devices blocked from using your Wi-Fi networks appears. 4. Tap the name of the device you want to unblock. 5. Tap Unblock. Configuring the Wi-Fi Network 122 In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > MAC Filter. A list of the devices blocked from using your Wi-Fi networks appears. 3. Click the beside the device you want to unblock. The device is removed from the list immediately. Allowing or Denying Computers Access to the Network (MAC Filter) MAC (Media Access Control) filtering can prevent unauthorized wireless devices from connecting to your network. The MAC filter is used to grant (“white list”) or block (“black list”) wireless devices access to the Main and Guest Wi-Fi networks. Access is based on the MAC address of each wireless device. In the MAC Filter page (Wi-Fi > Mac Filter), you can choose one of three modes: ● None – All computers are allowed to access the network. ● Black list – All computers are allowed to access the network, unless they’re in this list. ● White list – Only computers that are in this list are allowed to access the network. Regardless of the mode, a user must provide the correct Wi-Fi password to access the network. Specifying Computers That Can Access the Network 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > MAC Filter. 3. Beside MAC Filter Mode, select White list. 4. In the empty Name field, enter a name for the device. For example, “Amy’s PC”. 5. In the empty MAC Address field, enter the MAC address of the device you’re adding to the list. (If you don’t know this address, see Finding the MAC Address.) Click the beside the row. 6. Repeat steps 4 and 5 for each computer for which you want to allow access. IMPORTANT: Make sure you add the computer you are using, or else you will not be able to access the network after your device resets. 7. Click Submit. Configuring the Wi-Fi Network 123 Specifying Computers That Are Not Allowed to Access the Network 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > MAC Filter. 3. Beside MAC Filter Mode, select Black list. 4. Determine and block an undesired user of your network: a. In the Devices Connected section, if you see a device you don’t recognize, you can click its name and compare its MAC address to the MAC address of each of the devices on your network. To determine the MAC address of each device you have, see Finding the MAC Address. If none of your devices have this MAC address, that device might be an intruder. b. In the empty Name field, enter a name for the device. For example, “Amy’s PC”. c. In the empty MAC Address field, enter the MAC address of the device you’re adding to the list. d. Click the beside the row. 5. For each device you want to block, repeat step 4. Tip: You can also block the device from the device list. See Displaying and Blocking Currently Connected Devices (Block List). Removing a Device From the Allowed or Disallowed Lists 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > MAC Filter. 3. In the list of allowed/disallowed devices, click the beside the row. 4. Click Submit. Disable Wi-Fi When Tethering Device (Connected Through USB) You can turn off your device’s Wi-Fi radio when connected via the micro-USB cable (‘tethered’). This is done from your device’s Wi-Fi Options screen, or from the Zing Manager’s Wi-Fi Options tab. Note: If you change this option, your device must be reset before your change takes effect. Configuring the Wi-Fi Network 124 In this case: ● Only a computer that is tethered to your device can use it. ● You can prolong the battery life. ● The battery charges faster. ● WPS won’t be available. (See Connecting Through WPS.) On the Touchscreen 1. Tap > Wi-Fi > Options. 2. Tap USB Tether. 3. Select Wi-Fi stays Off. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. Beside USB Tether, click Wi-Fi stays Off. 4. Click Submit. Setting the Sleep (Inactivity) Timer Use this feature to prolong the battery life by making your device go to sleep (turn off the Wi-Fi radio) if no devices are connected to Wi-Fi for a period of time. You can adjust this setting on your device’s Sleep screen, and on the Zing Manager’s Settings > General > Device page. On the Touchscreen 1. Tap > Settings > Sleep. 2. Select the desired timeout period. (A smaller value helps prolong the battery life.) In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > General > Device. 3. Beside Wi-Fi Standby, select the desired timeout period. (A smaller value helps prolong the battery life.) Configuring the Wi-Fi Network 125 4. Click Submit. Wi-Fi Channel The Wi-Fi channel is the active channel of the Wi-Fi access point. If your network is having performance issues (possibly caused by other Wi-Fi networks in the vicinity using the same channel), try a different Wi-Fi channel. You can change the channel from your device’s Wi-Fi Options screen, or the Zing Manager’s Wi-Fi Options page. Note: All connected devices will be disconnected and have to reconnect if the channel is changed. On the Touchscreen 1. Tap > Wi-Fi > Options. 2. Tap Wi-Fi Channel. The current channel displays. 3. Tap Refresh Wi-Fi channel. 4. Tap to close the confirmation message. In the Zing Manager (via the hotspot URL) 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Wi-Fi > Options. 3. Select a different channel number in the Wi-Fi Channel list, or, to have your device automatically determine the channel to use, select Auto. Note: If you choose Auto, your device could reselect the same channel. If this happens, try again. 4. Click Submit. Configuring the Wi-Fi Network 126 Frequently Asked Questions Find out answers to questions you may have. How Can I Tell I’m Connected to GSM, 3G or LTE? There are a few ways you can tell which network type (GSM, 3G, or LTE) you’re connected to. When you’re connected to a network (GSM, 3G or LTE): ● On the touchscreen, the network type icon (GSM, 3G or LTE) appears on the top of the home screen, and the connection status is shown on your device’s Status Screen. Also, if your device is not connected, an Alert will appear. ● In the Zing Manager (via the hotspot URL), the network type icon (GSM, 3G or LTE) appears in the Status section on the left side of the page, and the connection status is shown on the Network > Status Details Tab. How Do I Connect to Wi-Fi? You may have to manually connect to Wi-Fi after certain events — for example, as part of the initial device setup, or after a software update. Tip: The Wi-Fi network name and password are displayed on the home screen of the NETGEAR Zing Mobile Hotspot. (See LCD Information Screens.) Tip: Alternatively, you can use WPS to connect a device to the NETGEAR Zing Mobile Hotspot, if your device supports WPS. (See Connecting Through WPS.) To connect to Wi-Fi: 1. Do one of the following, depending on your operating system.  Windows 7: Right-click the Wi-Fi icon  Windows Vista: Click Control Panel > Network and Internet > Network and Sharing Center > Connect to a network.  Windows XP: Click Control Panel > Network Connections > Wireless Network Connections > View available wireless networks.  Mac: Click the AirPort icon  Linux: Please see the user documentation of the Linux distribution.  Other operating systems: Please see the user documentation for your operating system or computer. Frequently Asked Questions in the system tray. (in the upper right corner of your screen). 127 2. Select the Wi-Fi network provided by the NETGEAR Zing Mobile Hotspot and connect to it. (If prompted for a network key/security key/password, enter the Wi-Fi password.) Is Roaming on LTE Supported? At the time of this release, roaming (that is, using a network other than the home network) on LTE is not supported. Roaming is supported on GSM networks. To change the roaming setting, see Setting the Roaming Mode. What Do I Do if I Forget the Main or Guest Wi-Fi Password? There are a couple of things you can do if you forget the Main Wi-Fi password. ● ● On the touchscreen:  The Main Wi-Fi password appears on your device’s home screen (if your device is set to display the information, and Guest Wi-Fi is disabled).  From the homescreen, click Wi-Fi > Main Wi-Fi. Log in to the Zing Manager web page with the administrator password. On the web page:  Click Wi-Fi > Options. There are a couple of things you can do if you forgot the Guest Wi-Fi password. ● ● On the touchscreen:  The Guest Wi-Fi password appears on your device’s home screen (if your device is set to display the information, and Guest Wi-Fi is enabled).  From the homescreen, click Wi-Fi > Guest Wi-Fi. Log in to the Zing Manager web page with the administrator password. On the web page:  Click Wi-Fi > Options. Note: Remember that if you have chosen to randomize the Guest Wi-Fi password, it changes each time the Guest Wi-Fi network is turned on. (See Randomizing the Guest Wi-Fi Password.) Frequently Asked Questions 128 What Do I Do if I Forget the Administrator Password? Here’s what to do if you forgot the Administrator Password. ► Reset the software to default settings. You will need to call your wireless provider for assistance. (See Resetting to Factory Default Settings.) If the Connection is “Always On,” Am I Always Being Billed? Billing occurs only when data is passed across the network. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect. Questions About GPS Find answers to common questions about GPS. What is GPS? GPS stands for Global Positioning System, which is a system that uses a series of 24 geosynchronous satellites to provide location data. GPS satellites transmit signals to equipment on the ground. GPS receivers passively receive satellite signals, but do not transmit. Where Can I Use GPS? GPS works wherever you have line-of-sight access to the GPS satellites. How Do I Enable or Disable GPS? By default, GPS is disabled. To enable GPS, see Enabling / Disabling GPS. What are some GPS Limitations? Weather conditions or tall nearby buildings may affect your ability to get a clear view of the satellites and thus to acquire a GPS fix. Frequently Asked Questions 129 How Can I Stream GPS Data to Use With a Third-party GPS Application? GPS NMEA data is streamed over Wi-Fi or over a tethered USB connection using a virtual COM port. Follow these steps to stream NMEA data for a third-party GPS application. 1. Set GPS Mode to Continuous. (See Setting the GPS Mode.) 2. Determine the COM port number that your NETGEAR device (that is, your NETGEAR Zing Mobile Hotspot) is using. In the following example for Windows, the Device Manager shows that COM 16 is used. In your case, the COM port number might be different. 3. (If you don't know how to access the Device Manager, see http://kb.netgear.com/app/answers/detail/a_id/22868.) 4. Configure your GPS application to use the same COM port. For help, see the documentation of the GPS application. Questions About WPS Find answers to common questions about WPS. What is WPS? Wi-Fi Protected Setup (WPS) provides a fast, simple, and secure way to connect WPS-enabled devices to your Wi-Fi network. You don’t have to give the name (SSID) and Wi-Fi password of your network to other users. The WPS feature is available on certain cameras, printers, smartphones, and laptops. These devices have either a hardware button or a WPS-related option in the software. Please consult the user documentation of your device. How do I Use WPS? For information on using WPS, please see Connecting Through WPS. Frequently Asked Questions 130 If a Wireless Device has a WPS Button or a WPS Software Option, Must I Use it to Connect Via Wi-Fi? If this is the only way your device provides to connect through Wi-Fi, then you must use the WPS button or the WPS software option. Some laptops support two methods — a WPS button or software option, and Wi-Fi network manager software where you can connect by entering the Wi-Fi network name (SSID) and password, as described in How Do I Connect to Wi-Fi?. Please consult the user documentation of your device. How Do I Access My Corporate Network Through a VPN? Once you complete a wireless connection, you may need to launch an extranet client provided by your company and supply the appropriate user name and password to gain access. For support, contact your company help desk. Are Terminal Sessions Supported? Terminal sessions (for example, via telnet or ssh) are not supported. Frequently Asked Questions 131 Tips The following topics provide information on getting the most out of your device and your network connection. Extending Battery Life There are several ways you can extend the battery life. ● When you’re not using your device, turn it off. ● Connect your device through the micro-USB cable to your computer, and disable Wi-Fi. (See Disable Wi-Fi When Tethering Device (Connected Through USB).) ● Adjust the LCD — do one or more of the following:  Decrease the brightness of the LCD. (See Setting the LCD Brightness.)  Set the LCD to turn off sooner. (See Setting the LCD Timeout.) ● Turn the LED off. (See Turning the LED On or Off.) ● Use a shorter Wi-Fi inactivity timeout period. (See Setting the Sleep (Inactivity) Timer.) ● Limit the number of Wi-Fi devices. (See Setting the Maximum Number of Wi-Fi Devices.) ● If you have only one network coverage type available (LTE, 3G, or GSM), set the allowed network mode to that coverage type only. (See Setting the Allowed Network Mode). ● If GPS is enabled and you’re using your device from the same location, set GPS Mode to “One-time.” (See Setting the GPS Mode.) Mobile Hotspot Location Follow these guidelines in placing your device. ● Avoid moisture or extreme temperatures. ● For improved reception, place your device near a closed window. ● Place your device within easy reach of a reliable power supply and the computer to which it will be connected. Tips 132 Improving Signal Strength There are several ways you can improve the signal strength. ● Make sure you’re inside a network coverage area. ● Try reorienting your device. ● Move your device and your computer to another location — you may be in or near a structure that is blocking the signal. Every obstacle (for example, walls, ceilings, furniture) between the NETGEAR Zing Mobile Hotspot and other wireless devices decreases the signal strength. ● Place your device in a centralized location, as high as possible in the room. ● Make sure there’s plenty of space around your device to provide the best signal reception. ● Keep your device at least 3–6 feet away from electrical devices that generate RF interference (for example, microwaves, TVs, 2.4 GHz cordless phones, cellular phones, baby monitors, wireless speakers). If you’re not using these electrical devices, turn them off. ● If possible, place your devices so that the signal passes through open doorways or drywall, as opposed to concrete, brick, metal, walls with insulation, and so on. ● If you cannot obtain service, contact your wireless provider — a network or account problem may be preventing you from obtaining service. ● Consider purchasing the desktop cradle for the NETGEAR Zing Mobile Hotspot from your wireless provider or from the Sierra Wireless online store at sierrawireless.com/eStore. Improving 3G Network Service To improve your network service, periodically check for PRL and profile updates. The PRL (Preferred Roaming List) is an account configuration item set by your service provider. It controls the radio channels and network carrier used by the 3G modem. To check for these updates: 1. Log in to the home page. (See Logging In as an Administrator.) 2. Click Settings > Network > Preferences. 3. Click Update PRL. Tips 133 Improving Wi-Fi Performance There are several ways you can improve Wi-Fi performance. ● Try a different channel number. (See Wi-Fi Channel.) ● Check whether any device updates are available. (See Update Mobile Hotspot Software and Firmware.) ● See the tips in Improving Signal Strength. ● Limit the number of Wi-Fi devices. (See Setting the Maximum Number of Wi-Fi Devices.) Windows XP and Windows 7 Users 1. Open the Device Manager. In Windows XP:  Click Start > Settings > Control Panel.  Double-click System.  Click Hardware.  Click Device Manager. In Windows 7:  Click Start > Control Panel.  Click Device Manager. 2. Double-click Network adapters. 3. Double-click the Wi-Fi client network adapter of your computer — for example, “Intel(R) WiFi Link 5100 AGN” in the screenshot below. Tips 134 4. If the Wi-Fi client network adapter is by Intel, click Advanced and, in the Property list, click Power Management and move the slider all the way to the right (to Highest). Click OK. – or – If the Wi-Fi client network adapter is not by Intel, select a configuration with minimal power savings (to maximize throughput). Note: The above settings are often controlled by 3rd-party value-add applications and may be automatically changed. If Wi-Fi performance improves for a while after performing the above steps, but then declines, recheck the above settings. Security Tips Follow these tips to minimize security risks. ● Change the Wi-Fi network name (SSID) and Wi-Fi password on a regular basis. (See Change Wi-Fi Network Names and Passwords.) ● Disable SSID Broadcast. (See Options Tab.) ● Use the highest level of Wi-Fi security that your devices support. (See Wi-Fi Security.) ● Change the login password. (See Changing the Zing Manager Password.) ● Use MAC filtering to specify computers that are or aren’t allowed to connect to the network. (See Allowing or Denying Computers Access to the Network (MAC Filter).) Finding the MAC Address You’ll need to know the MAC address of a device in a couple of cases. ● Tip: Allowing or denying computers access to the network. (See Allowing or Denying Computers Access to the Network.) You can display a list of connected devices, including the MAC address of each device. See Displaying and Blocking Currently Connected Devices (Block List). The steps to finding the MAC address of a device vary, depending on your operating system. Windows 1. Open a command prompt window. Tips  Click Start and Run.  Type cmd or command, and click OK. 135 2. At the command prompt, type ipconfig/all and press Enter. 3. Write down the Physical Address for the entry that relates to the wireless network connection; it appears as a series of numbers and letters — this is the MAC address of your wireless adapter. Mac OS X 1. From the Apple menu, select System Preferences. 2. Select Network. 3. Select the adapter that is connecting to the routing hardware. 4. Select Advanced. 5. Select Ethernet. The Ethernet ID is listed. This is the same as the MAC address. Linux Please see the user documentation of the Linux distribution. Other Operating Systems Please see the user documentation for your operating system or computer. Finding the IP Address You’ll need to know the IP address of a device when configuring certain features. ● Port forwarding ● DMZ The steps to finding the IP address of a device vary, depending on your operating system. Windows 1. Open a command prompt window. 2. Type cmd or command, and click OK. 3. At the command prompt, type ipconfig and press Enter. 4. Write down the IP Address for the entry that relates to the wireless network connection. (The IP address might be listed under “Ipv4 Address,” or something similar.) Tips 136 Mac OS X 1. From the Apple menu, select System Preferences. 2. Select Network. 3. Select the wireless adapter. The IP address is displayed in the right pane. Other Operating Systems Please see the user documentation for your operating system or computer Tips 137 Troubleshooting Learn about various troubleshooting tips, and what to do when a specific message is displayed. General Tips Here are some general tips to get you started. ● If some settings are preventing you from connecting to Wi-Fi, connect to your device through the micro-USB cable, and then change the settings. (See Connecting Through USB.) ● Contact your wireless provider for assistance. ● The knowledge base at the NETGEAR website (support.netgear.com) may also be useful. LCD Is Dark The following table describes situations that can cause the LCD to be dark (that is, not displaying any text or icons), and recommends actions. Device state LCD state Your action On On, but dormant (inactivity timeout) Briefly press the power button on your device. Off Turn your device on: Make sure a battery is inserted into your device. Press the power button on your device until your device turns on. Off If the LCD is still dark, use the micro-USB cable to connect your device to the AC charger or to a computer. Insufficient Signal Strength If you have insufficient signal strength, an icon is displayed on your device’s home screen, and on the web page’s Connection Details section. Insufficient signal strength, indicated by , may occur because: ● You are outside network coverage areas. ● Your device’s internal antenna is pointing in the wrong direction. Troubleshooting 138 ● You are in or near a structure that is blocking the signal. ● You are near a device that is causing radio signal interference. ● A network or account problem is preventing you from obtaining service. See also Improving Signal Strength. Cannot Connect to Wi-Fi If your computer cannot connect to the Main or Guest Wi-Fi networks of the NETGEAR Zing Mobile Hotspot, there are several things you should check. Make sure that: ● The maximum number of Wi-Fi devices has not been reached. (To determine the number of connected Wi-Fi devices and set the maximum, see Displaying and Blocking Currently Connected Devices (Block List) and Setting the Maximum Number of Wi-Fi Devices.) ● You’re connecting to the correct Wi-Fi network (SSID), and you’re using the correct Wi-Fi password. ● Nobody has changed the name or password of the Wi-Fi network. ● Wi-Fi is not disabled because your device is tethered. See Disable Wi-Fi When Tethering Device (Connected Through USB). ● Your computer supports the type of Wi-Fi security that the network is set to use. Note: All the devices used with the NETGEAR Zing Mobile Hotspot must support the selected security type. ● Your computer supports Wi-Fi 802.11g (if Connection Rate is set, in the Wi-Fi Options Tab to 802.11g only). ● Your computer has not been blocked through MAC filtering. (See Allowing or Denying Computers Access to the Network (MAC Filter).) Tip: If some settings are preventing you from connecting to Wi-Fi, connect to your device through the micro-USB cable, and then change the settings. (See Connecting Through USB.) Cannot Connect Through USB If your computer cannot connect to the NETGEAR Zing Mobile Hotspot through the micro-USB cable, go through the following steps. ► Make sure that you've installed the device driver, as described in Making a Tethered Connection. Troubleshooting 139 Cannot Display the Home Page Your Web browser may display an error message when you try to display the home page. The error message depends on your Web browser. ● “Could not connect to remote server” (Opera) ● “Internet Explorer cannot display the webpage” (Internet Explorer) ● “Oops! This link appears to be broken” (Google Chrome) ● “Safari can’t open the page” (Safari) ● “The connection has timed out” (FireFox) Check the following: ● Your device is turned on. (See Turning Your Device On and Off.) ● You have established a connection to your device (through Wi-Fi or through the micro-USB cable). ● Make sure you’re typing the correct address in the Web browser. ●  Enter the hotspot URL provided by your wireless provider (unless you’ve changed the URL in Changing the Zing Manager URL.)  If the home page is still not displayed, try http://192.168.1.1 or, if you’re using custom routing settings, replace “192.168.1.1” with the appropriate IP address. The Web browser is a recent version, and Java-enabled. The following are recommended:  Internet Explorer (version 7.0 or higher)  Mozilla Firefox (version 3.0 or higher)  Google Chrome (version 2.0.172.28 or higher)  Apple Safari (version 4.0 or higher)  Opera (version 9.64) ● If your computer has other adapters (for example, Ethernet) connected to other networks, disable or remove them from your computer. ● If Internet security software is running on your computer, disable it and see whether the error message still occurs. Some firewall software may block access to the home page. ● If DHCP is enabled on your device, make sure DHCP is enabled on your computer. (See DHCP.) Troubleshooting 140 ● Check your Web browser settings: 1. Open the Control Panel in Windows. 2. Double-click Internet Options. 3. From the Security tab, restore the default settings. 4. From the Connections tab, select Never dial a connection. 5. From the Advanced tab, restore the default settings. 6. Close and reopen your Web browser. ● Disconnect your device from your computer (if you’re using the micro-USB cable). Remove the battery from your device. Reinsert the battery. If, after checking all of the above, you still cannot display the home page, consider resetting the software to default settings. (See Resetting to Factory Default Settings.) Cannot Connect to the Mobile Broadband Network If this message is displayed, go through the following steps. ● Make sure your computer is connected to your device (through the micro-USB cable or Wi-Fi). (See How Do I Connect to Wi-Fi? or Making a Tethered Connection.) ● Make sure you’re in a network coverage area. ● Check the Network Mode setting (See Setting the Allowed Network Mode). For example, if it’s set to LTE Only, you won’t be able to connect if you don’t have LTE coverage. ● If you’re roaming on 3G or GSM, make sure that roaming is enabled. (See Setting the Roaming Mode.) (Roaming is not supported on LTE.) Note: Roaming charges may apply. ● If you’re roaming internationally, make sure that Any Network is selected. (See Setting the Roaming Mode.) ● Try the tips in Improving Signal Strength. ● Check with your wireless provider — a network or account problem may be preventing your device from obtaining service. Troubleshooting 141 GPS Doesn’t Seem to Be Available Make sure that GPS is enabled. (See Enabling / Disabling GPS.) For best results, minimize the number of obstructions between your device and the GPS satellites. Cannot Check for Updates Make sure your device is connected to the AC charger or computer through the micro-USB cable. Note: If you’ll be using USB for data transfer (and not just for charging your device), you must install the device driver. (See Making a Tethered Connection.) Troubleshooting 142