Transcript
NFTC New Florence Te l e p h o n e Co m p a ny
2014-2015 Pocket Directory New Florence, Missouri
NFTC New Flo r e n ce Telephone Compa ny
Local Phone Service & Billing Questions 573-835-2997 Office hours Open Monday-Friday 9am-12pm 1pm-4pm Closed for National Holidays After hours phone repairs 573-835-2700 Internet Technical Support 573-835-2500
[email protected] Visit us on the web www.newflorence.com
Mailing Address Mail payments to: New Florence Telephone P.O. Box 175 New Florence, MO 63363 Online Bill Pay www.newflorence.com 573-835-2997 (Main Office) 573-835-2329 (Fax) Media Relations
[email protected] Cover Photo Courtesy of: Katie Williams
NEW FLORENCE EMERGENCY NUMBERS AMBULANCE 911 CHILD ABUSE & NEGLECT 1-800-392-3738 FIRE DEPARTMENT Emergency Non-emergency
911 835-2424
MISSOURI STATE HIGHWAY PATROL TROOP F Emergency Only 1-800-525-5555 All Other Calls 1-573-751-1000 General Headquarters 1-573-751-3313 CALL BEFORE YOU DIG: 811 or 1-800+DIG RITE (1-800-344-7483) Please call 3 days before you dig. POISON CONTROL CENTER St. Louis, MO 1-800-366-8888 CITY POLICE Emergency 911 Non-Emergency 835-1111 MONTGOMERY COUNTY SHERIFF Toll Call Non-Emergency 1-573-564-3378 Emergency 911
NEW FLORENCE COMMUNITY NUMBERS Montgomery County R-2 Schools High School 1-573-564-2213 Middle School 1-573-564-2253 Elementary Schools Montgomery City 1-573-564-3711 Jonesburg 1-636-488-5923 New Florence Fire Protection District New Florence Post Office City of New Florence NECAC Community Action
835-2424 835-2555 835-2106 1-573-564-3606
Montgomery County Assessor Collector County Clerk Division of Family Services E-911 Addressing Plan & Zoning Prosecuting Attorney Recorder Road Shed
1-573-564-2445 1-573-564-2389 1-573-564-3357 1-573-564-2256 1-573-564-2284 1-573-564-2142 1-573-564-2252 1-573-564-3157 1-573-564-2661
Electric Companies Ameren UE Consolidated Electric Coop
1-800-552-7583 1-573-581-3630
Do Not Call List for Telemarketers Missouri List 1+866-NOCALL1 or 1+866-662-2551 www.ago.mo.gov National List 1+888-382-1222 TTY 1+800-290-4236 www.donotcall.gov
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NFTC N ew Fl o r e n ce Te l e p h o n e Co m p a ny
Residential Listings
Baldetti, John & Aggie
835 2630
100 Meadowlark Ln, New Florence
Ball, Jennifer L
835 1313
56 Picnic Rd, New Florence
Barr, Jim
835 3046
207 North Fourth St, New Florence
Bartlett, Glenn (Crash)
835 2774
501 East Mortimer St, New Florence
Begeman, Larry Joe
835 2741
314 West Milton St, New Florence
Bethel, Joseph & Barb
835 2515
402 West Mortimer St, New Florence
Bethel, Ronald A
835 2716
307 South Second St, New Florence
Burroughs, John Sr
835 2767
308 West Milton St, New Florence
Busken, Mark
835 3614
310 North Fourth St, New Florence
Callahan, Shirley
835 2636
87 Highway RB, New Florence
Carter, Jackie
835 3616
402 Picnic St, New Florence
Carter, Jason
835 2662
109 North Main St, New Florence
Cates, Michael L
835 2455
216 Mitchell Rd, New Florence
Chappell, Stephen R
835 2800
501 North Main St, New Florence
Childress, Eldon & Elaine
835 2610
204 South Third St, New Florence
Clark, Chuck
835 2334
601 East Lackland St, New Florence
Clark, Jan 607 East Lackland St, New Florence
835 2270
Cobb, Thomas & Alice
835 2465
231 Mitchell Rd, New Florence
Colbert, Ted & Kaye
835 3022
309 South Broadwater St, New Florence
Creech, Virgil N
835 2173
404 East Lackland St, New Florence
Cullom, Delores
835 2358
47 Clare Rd, New Florence
Davis, Jody & Angel
835 2698
202 North Fourth St, New Florence
Davis, Verna
835 2873
515 Picnic St, New Florence
Detweiler, Darrin & Sandra
835 3390
410 S First St, New Florence
Devlin, Glen
835 2773
315 West Milton St, New Florence
Devlin, Jody & Stormy
835 2634
212 Co-op Ave, New Florence
Devlin, Kenneth E
835 2279
304 Picnic St, New Florence
Devlin, Gene & Liz
835 2633
306 Picnic St, New Florence
Devlin, Sid
835 2638
811 Brenda St, New Florence
Dunlap, James
835 2128
304 East Mortimer St, New Florence
Dyer, Wanda
835 2136
515 Picnic St, New Florence
Edmonds, Daniel
835 2347
515 Picnic St, New Florence
Elflein, Larry
835 2020
807 Brenda St, New Florence
Elflein, Wilford 415 Sunbeam Rd, New Florence
835 2431
Fible, David & Cheryl
835 2344
193 Mitchell Rd, New Florence
Finch, John
835 2063
204 East Hudson St, New Florence
Fortmann, Mary
835 2663
311 West Milton St, New Florence
Fortmann, Ronald
835 2563
309 East Prairie St, New Florence
Fraser, Randy & Joyce
835 3181
80 Alex T Ln, New Florence
Fry, Fred & Pamela
835 2656
806 East Mortimer St, New Florence
Garrett, Jack D
835 2777
303 West Milton St, New Florence
Garrett, Rick
835 2874
307 West Milton St, New Florence
Gerken, Darlene
835 2311
301 South Broadwater St, New Florence
Gliser, Beverly
835 2808
209 West Milton St, New Florence
Griesbauer, Marvin
835 2086
807 Lorna St, New Florence
Hammond, Paul & Carol
835 4123
44 Ellis Rd, New Florence
Harlan, Paul
835 3775
207 North Fourth St, New Florence
Heichelbech, Adrian
835 3293
310 West Mortimer St, New Florence
Hendrix, Jane E
835 3034
515 Picnic St, New Florence
Hensley, Alvin L & Mary
835 2192
103 East Mortimer St, New Florence
Hesterberg, Lori 503 East Hudson St, New Florence
835 2752
Hill, Patrick
835 3502
502 East Mortimer St, New Florence
Hillebrand, David
835 2272
421 Sunbeam Rd, New Florence
Hillebrand, John & Amanda
835 8829
25 Wall Flower Rd, New Florence
Hillebrand, Marion W
835 2545
230 Manley Rd, New Florence
Hinton, Barbara
835 2979
203 North Illinois St, New Florence
Hixson, Ellen
835 2775
24 Kelly Farm Ln, New Florence
, Holiness Church Parsonage
835 3359
109 Mill St, New Florence
Holmes, Geraline
835 2963
202 North Illinois St, New Florence
Howell, Betty
835 2178
62 Hoot Owl Holler Rd, Montgomery City
Howell, Robert E
835 3235
31 Hoot Owl Holler Rd, Montgomery City
Huffman, Jeff & Krista
835 3239
0 Railroad St, New Florence
Isom, David
835 3842
310 West Moritmer St, New Florence
Jacobi, Anne
835 2569
811 Lorna St, New Florence
Jahnssen, Jim
835 2123
525 East Hudson St, New Florence
Jarrett, George
835 2632
410 East Flynn St, New Florence
Johnson, Andrew
835 3355
210 North Second St, New Florence
Johnson, Dale 105 South Mortimer St, New Florence
835 2356
Johnson, Gale
835 2668
201 North Main St, New Florence
Johnson, James M
835 2400
102 Sheila St, New Florence
Johnson, Sheila
835 2100
101 North Fourth St, New Florence
Johnson, Mary 'Katie'
835 2585
319 West Milton St, New Florence
Johnson, Paul
835 2611
202 South Third St, New Florence
Johnson, Roger
835 2641
409 South Adams St, New Florence
Joles, Tom And Carla
835 2066
130 Picnic Rd, New Florence
Jonas, Adell D
835 1721
507 East Mortimer St, New Florence
Jonas, Rick & Lesa
835 2370
10 Highway WW, New Florence
Kelly, Melinda
835 2263
202 South Broadwater St, New Florence
Kelly, Ray
835 2722
390 Tree Farm Rd, New Florence
Kneip, Debbie & Roger
835 3275
801 Lorna St, New Florence
Knight, David
835 3359
109 Mill St, New Florence
Kobusch, Lance
835 5555
392 Sunbeam Rd, New Florence
Lacy, Dustin & Stacey
835 2680
108 Sheila St, New Florence
Landrum, Mark A & Judy
835 2920
149 Mitchell Rd, Montgomery City
Layton, Rick 206 East Hudson St, New Florence
835 2346
McCafferty, Harry L
835 2748
103 Sheila St, New Florence
McCraw, Kenneth
835 2522
502 South Adams St, New Florence
Mitchell, Jimmie D
835 2894
304 North First St, New Florence
Moreland, Ruth
835 4542
515 Picnic St, New Florence
Myhren, James
835 2898
602 East Lackland St, New Florence
Neece, Linda
835 2759
105 Mill St, New Florence
Nelson, Beth & Donnie
835 2506
103 North Broadwater St, New Florence
Nistendirk, Malinda C
835 2654
515 Picnic St, New Florence
Nordman, Randy & Julie
835 2554
432 Tree Farm Rd, New Florence
Nunnelly, Emily
835 2931
522 East Hudson St, New Florence
Nunnelly, Robin
835 2800
501 North Main St, New Florence
O'Rourke, John T
835 2737
130 South Highway 19, New Florence
Overkamp, Jerry
835 2440
309 West Milton St, New Florence
Overkamp, Mary
835 3546
606 South Adams St, New Florence
Payne, Agnes
835 2374
515 Picnic St, New Florence
Pazzelli, Joe & Linda
835 2053
806 Lorna St, New Florence
Peery, Martha 208 East Milton St, New Florence
835 3628
Penn, Stacey
835 2601
410 North Railroad St, New Florence
Peters, Paul
835 3937
282 Sunbeam Rd, New Florence
Pierson, Alan
835 2755
219 Booneslick Rd, New Florence
Pierson, Jason
835 2754
217 Booneslick Rd, New Florence
Prater, Denny
835 3112
112 South Mortimer St, New Florence
Prior, Cary Dee
835 2482
302 North Railroad St, New Florence
Prior, Mary Ann
835 3533
207 North Broadwater St, New Florence
Prior, James E Sr
835 2957
310 North Broadwater St, New Florence
Prior, Larry
835 2649
187 Booneslick Rd, New Florence
Reiter, Robert
835 3630
101 Meadowlark Ln, New Florence
Rhoads, Mitchell
835 2864
309 West Lackland St, New Florence
Richardson, Larry
835 3799
203 East Hudson St, New Florence
Riegel, Elmer & Deborah
835 2454
22 Hoot Owl Holler Rd, Montgomery City
Ritschard, Esther
835 2116
49 Ritschard Rd, New Florence
Ritschard, Otis
835 2855
50 Ritschard Rd, New Florence
Schipper, Robert
835 3656
206 West Lewis St, New Florence
Schmidt, Christine A 113 North Highway 19, New Florence
835 3444
Schmidt, Keith A
835 2177
191 Kimmich Rd, New Florence
Schmidt, Pearl Foeller
835 2453
115 North Highway 19, New Florence
Schroer, Bernice
835 2881
50 Hudson Rd, New Florence
Schroer, Carl
835 2378
9 Hudson Rd, New Florence
Slovensky, John
835 2492
57 Packard Rd, New Florence
Spiers, Alice
835 2142
515 Picnic St, New Florence
Smith, Bud & Marcy
835 3298
58 Hoot Owl Holler Rd, Montgomery City
Spires, Alice
835 2142
515 Picnic St, New Florence
Steiner, Hilbert
835 2882
76 Hudson Rd, New Florence
Stockmann, Rose
835 3828
515 Picnic St, New Florence
Strack, Raymond & Vera
835 2695
515 Picnic St, New Florence
Stroot, Anthony
835 2725
40 Kelly Farm Ln, New Florence
Talbot, Don
835 2896
104 Mill St, New Florence
Terry, Edwin A
835 2526
415 South Main St, New Florence
Thurman, George H
835 2527
407 South Main St, New Florence
Tipton, Joyce
835 3222
208 East Hudson St, New Florence
Tripp, Adam 208 South Fourth St, New Florence
835 2849
Truit, Donald
835 3175
515 Picnic St, New Florence
Tyler, Mary G
835 3231
515 Picnic St, New Florence
Uelk, Bernice
835 2145
203 South Broadwater St, New Florence
VanBeek, Margaret
835 3183
230 Fairview Rd, New Florence
Weitkamp, Jo Ann
835 3549
515 Picnic St, New Florence
Whyte, Frances
835 3354
515 Picnic St, New Florence
Williams, Steven
835 2023
312 West Milton St, New Florence
Williams, Steven
835 2024
503 North First St, New Florence
Worley, Bob & Joyce
835 4757
307 North Main St, New Florence
Worley, Carol
835 3366
301 West Milton St, New Florence
Worley, Don
835 2401
408 Picnic St, New Florence
Young, Dwayne & Diana
835 2002
201 South Fourth St, New Florence
Zimmerman, Milton 308 Picnic St, New Florence
835 3635
NFTC Long Distance
500
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NFTC N ew Fl o r e n ce Te l e p h o n e Co m p a ny
Business Listings
Abel's Quik Shop #17
835 2235
431 Booneslick Rd, New Florence
America's Best Inn & Suites
835 2900
1 Proactive Dr, New Florence
America's Best Inn & Suites Fax
835 2901
1 Proactive Dr, New Florence
Americas Best Value Inn
835 8888
202 Clark Dr, New Florence
Bartlett, Melody
835 2083
401 North Main St, New Florence
Biofuels USA Pizza
835 4663
418 Booneslick Rd, New Florence
Bison Meadow Horticultural Co
835 3060
7 Ritschard Rd, New Florence
Booneslick LP Services, LLC Fax
835 2858
602 East Lackland St, New Florence
Booneslick LP Services, LLC
835 2898
602 East Lackland St, New Florence
Boots' Bar and Grill, LLC
835 2844
409 Booneslick Rd, New Florence
Bud's Rental & Recovery
835 2575
338 Booneslick Rd, New Florence
Caulfield Enterprises
835 1900
199 North Highway 19, New Florence
Coop, Service & Supply
835 2485
22 Co-op Ave, New Florence
Dads' Junction Café
835 2009
421 Booneslick Rd, New Florence
Days Inn
835 7500
403 Booneslick Rd, New Florence
Days Inn Fax
835 7501
403 Booneslick Rd, New Florence
FIRE EMERGENCY New Florence
911
Fire Department
835 2424
201 East Mortimer St, New Florence
Hairport
835 2083
401 North Main St, New Florence
Hoette Farms & Nursery
835 2929
656 Tree Farm Rd, New Florence
Junction Fuel & Groceries
835 2744
447 Booneslick Rd, New Florence
McDonald's Of New Florence
835 2625
425 Booneslick Rd, New Florence
Missouri Department Of Transportation
835 2393
540 Tree Farm Rd, New Florence
Montfomery County Ambulance District
835 3829
603 Stoddard Memorial Dr, New Florence
Montgomery County Cab
835 3111
338 Booneslick Rd, New Florence
Montgomery County Concrete
835 2528
331 Booneslick Rd, New Florence
New Florence City Office
835 2106
217 South Main St, New Florence
New Florence Fire Protection District
835 2424
201 East Mortimer St, New Florence
New Florence Municipal Court
835 2186
217 South Main St, New Florence
New Florence Nursing & Care Center
835 2025
515 Picnic St, New Florence
New Florence Nursing & Care Center Fax
835 2026
515 Picnic St, New Florence
New Florence Police Dept
835 1111
217 South Main St, New Florence
New Florence Post Office 119 South Main St, New Florence
835 2555
New Florence Telephone Co Tech Support
835 2500
101 North Main St, New Florence
New Florence Telephone Company
835 2997
101 North Main St, New Florence
New Florence Telephone Company Fax
835 2329
101 North Main St, New Florence
New Florence United Methodist Church
835 2257
209 West Mortimer St, New Florence
Norfolk Southern Corp.
835 2350
505 North Railroad St, New Florence
Our Garden
835 3010
111 South Mortimer St, New Florence
P & G Treated Lumber & Post
835 3400
675 Booneslick Rd, New Florence
Peoples Savings Bank
835 4414
514 Picnic St, New Florence
Pierson & Sons Trucks
835 3381
209 Booneslick Rd, New Florence
Ritschard Farm Repair
835 2855
50 Ritschard Rd, New Florence
Service & Supply Co-op
835 2485
22 Co-op Ave, New Florence
Stone Hill Winery #2
835 2420
485 Booneslick Rd, New Florence
Toedtmann-Grosse Funeral Home
835 2600
330 West Milton St, New Florence
Wood Hat Spirits 489 Booneslick Rd, New Florence
835 1000
SPECIAL HELP PROGRAMS: LIFELINE New Florence Telephone Company offers Lifeline, a program designed to reduce the monthly rates for voice telephony service for residential customers who meet the eligibility standards for this program. These reduced charges shall be assessed only for a single residential telephone line per eligible household at the principle place of residence. This discount does not apply to other charges that may be required before service is hooked-up, such as inside wiring, security deposits, etc. Persons who meet the following requirements may be eligible to receive a $3.50 per month reduction from the Missouri Universal Service Fund (MOUSF) and a $9.25 per month reduction of the basic residential telephone service rate mandated by the Federal Communications Commission (FCC) for a total of $12.75 per month rate reduction. In order to qualify for Lifeline discounts the customer must submit proof of eligibility for one of the following programs: Low Income Programs: MO HealthNet (f/k/a Medicaid) Supplemental Nutrition Assistance (Food Stamps) Supplemental Security Income Low-Income Home Energy Assistance Program (LIHEAP) Federal Public Housing Assistance (Section 8) National School Free Lunch Program Temporary Assistance for Needy Families (TANF) Disabled Programs: Veterans Administration Disability Benefits State Blind Pension State Aid to Blind Persons State Supplemental Disability Assistance Federal Social Security Disability Federal Supplemental Security Income The customer must sign, under penalty of perjury, a document certifying: He/She is receiving benefits from one of the programs above; Name of the program(s) from which they are receiving benefits; and That he/she will notify the company if he/she no longer participates in the program(s) named above. For more information on how to apply for Lifeline, call our office at 573-8352997, our website www.newflorence.com, or visit the FCC website: www. lifelinesupport.org to check for eligibility. Statement of Nondiscrimination: New Florence Telephone Company, Inc. is the recipient of Federal financial assistance from the Rural Electrification Administration, an agency of the U.S.
Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and regulations of the U.S. department of Agriculture which provide that: “In accordance with Federal law and the U. S. Department of Agriculture’s policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age or disability (Not all prohibited bases apply to all programs). To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, DC 20250-9410, or call (202) 720-5964 (voice or TDD). USDA is an equal opportunity provider and employer.”
To remove your telephone number listing from our next directory publication, please call our New Florence Telephone office at 1-573-835-2997, and request that your number be classified as a “non-published” number. HELPFUL FACTS ON HARASSING AND SOLICITATION CALLS Harassing Calls Making threatening, obscene or nuisance calls is a violation of state and federal laws. The maximum penalty for violation is a fine of $1,000.00 or one year imprisonment or both. We hope it doesn’t happen to you, but, if you receive a threatening call report it immediately to the police. If you receive obscene or nuisance calls here are some guidelines to follow: Hang up gently at the first obscene word or if the caller doesn’t say anything the second time you say hello. Do not give any information such as name, address or if you are at home alone. Advise any children to do the same. If calls persist, contact the police department for alternatives or to request call tracing. Often changing your number will resolve the problem. Call the New Florence Telephone business office for details and charges.
REPORTING TROUBLE AND REPAIR If you experience service problems you can reach our Trouble and Repair line at: 1-573-835-2997. New Florence Telephone is responsible for repair and maintenance of our network and cable up to the Network Interface Device (NID) on the outside of your home or business. All wiring and jacks or other attachments past the NID to the inside of your home or business are considered customer premise equipment and are the responsibility of the customer. Repairs to customer premise equipment require additional service charges unless you subscribe in advance to the Maintenance Agreement Service. (See Optional Services.) In order to avoid service charges for repair or maintenance to customer premise equipment we recommend that you try to isolate the problem before calling in to report trouble with your telephone service. Following the steps below will help you isolate the problem. 1. Check to make sure that all cords are firmly plugged in. 2. Check to make sure that all handsets are in place. 3. If you cannot make outgoing calls, unplug all of your phones, answering machines, etc. At various jacks test each phone individually by plugging it in and trying to dial out. If none of the phones work in a particular jack, the trouble is with the customer premise wiring to that particular jack. 4. If you still do not find the problem you can take one or more of your telephones to the NID and use the test jack there. To use the test jack at the NID 1. Remove plug by pressing retainer clip and gently pulling plug forward. 2. Plug your phone directly into the NID. 3. Listen for a dial tone and try dialing out. If the telephone is not operational from the test jack try another telephone and repeat steps 1-3. 4. If your telephones are not operational at the NID the problem is in the outside wiring or network and you should contact the Trouble and Repair line immediately from a friend or neighbor´s telephone. CAUTION: Telephone wires have voltages ranging from 48 VDC to 105 VAC.
To avoid shock use insulated tools or protective clothing when repairing or installing telephone wiring. Disconnect plug from NID during installation and repair of all inside wiring. DOING BUSINESS WITH NEW FLORENCE TELEPHONE COMPANY Business Office For all of your customer service needs including installation, billing inquiries, or to make changes to an existing account, please stop by or call our business office during regular business hours. The business office is located at: 101 N. Main Street, New Florence, MO We have a 24-hour deposit box on the front of the building. Mailing Address Mail in payments to: New Florence Telephone P.O. Box 175 New Florence, MO 63363 Pay online at www.newflorence.com 573-835-2997 (Main Office) 573-835-2329 (Fax) Media relations and feedback:
[email protected] Office Hours Open Mon-Fri 9am-12pm. 1pm-4pm Closed for National Holidays Setting-Up Telephone Service To set up new telephone service, call or come into New Florence Telco at least 5 working days prior to the date you want your service to begin, with your: Legal name New and old address Driver’s license and driver’s license number
Date of birth Social security number Place of employment, address and phone number Name of financial institution (bank) Residential status (own/rent) Previous telephone number and name of previous telephone company A security deposit or guarantee may be required if sufficient credit history cannot be provided. CONNECTION CHARGES Installation charges apply according to work performed. Your first bill may include charges for: Initial service order charge Line connection charge Installation and wiring charges Local service charges (prorated for the first billing period) Advanced billing of next month´s local service charges Long distance toll (if any) BILLING INFORMATION Our billing period runs from the 1st to the end of each month, and bills are usually mailed from our billing vendor by the 7th of each month. Bills are due by the last day of the month. You may pay your bill by mail, or online at www. newflorence.com, or in person at our local business office, or use our 24-hour deposit box located on the front of the business office. Your long distance bill can be added to your New Florence bill if you choose Direct Communications as your long distance provider. This consolidated billing means you will receive one convenient monthly statement for selected long distance charges on your New Florence statement. Vacation Arrangements If you are planning an extended vacation or a period of absence for one or more months, please call the business office before you leave. We will make billing arrangements to avoid disconnection of service while you are gone. Control of Your Telephone Your telephone line is your responsibility. You are responsible for payment of all charges on your bill. These may include charges for repair and installation services and/or calls made from your home. You are responsible for payment of all long distance calls placed from a telephone for which you have billing
responsibility. Your service can be suspended for non-payment of legitimate charges. Maintaining Good Credit We want to keep you as our customer, so it is important that you pay your bills promptly. Payments are required monthly and become delinquent 21 days after the statement date. If you do not pay your bill by the delinquent date you may receive a disconnection notice at least 10 days prior to the disconnection. If payment is not received we may be forced to temporarily disconnect your telephone service until all past due and reconnection charges are paid. The reconnection fee is $5.00 for residential service and $5.00 for business service. A security deposit may also be required before we can reconnect your service. Grounds for Disconnection of Service Not Requested by Customer Your service may be disconnected for: Nonpayment of a “deniable” charge Failure to comply with terms of a deferred payment agreement Unauthorized use of utility equipment in a manner which is unsafe or creates the possibility of damage or destruction of equipment Misrepresentation of identity in obtaining telephone service Refusal after reasonable notice to permit inspection, maintenance or replacement of telephone utility equipment Any reason approved by state or federal law Changes to Existing Service For your protection, changes in existing service may only be made by authorized parties whose name appears on the statement. This applies to adding features, ordering wiring or jacks, additional lines, disconnection of service or any other change to existing service. Billing name changes will only be done with approval from both parties, the party who is currently responsible for the bill and the party who wishes to have service in their name. The only exceptions to this will be in the event of a death of the billing party or with a written notice of Power of Attorney. CPNI Under federal law, you have the right to confidentiality of information regarding the telecommunication services to which you subscribe and New
Florence Telephone Company has the duty to protect that confidentiality. This confidential information includes such things as, specific services you purchase, the number of services purchased, who your provider is for a service, call detail records, and charges related to the services purchased. This information is referred to as Customer Proprietary Network Information (CPNI). Due to the sensitive nature of CPNI, on April 2, 2007, the Federal Communications Commission (FCC) released new rules pertaining to the security of CPNI with special emphasis on call detail CPNI. Call detail CPNI refers to any and all information pertaining to the transmission of specific telephone calls such as telephone number called, telephone number calling, time, date, charges, location and duration of the telephone call. Among the new rules is the option for you to establish a password with New Florence Telephone Company and provide that password during a telephone call from you before we are authorized to disclose or discuss call detail records. For your protection, this password cannot derive from readily available biographical information such as your social security number, mother’s maiden name, home address, or date of birth. If you happen to lose or forget your password, New Florence Telephone Company has implemented a back-up authentication method. We will ask that you provide us with the answer to a secret question. This secret question should prompt you for a response that will allow us to provide you with your password. The secret questions provided will not be derived from biographical information. If you choose not to establish a password and/or answer a secret question, below are alternatives which can be used in order for us to discuss or provide you call detail information. New Florence Telephone Company may discuss only the call detail information you provide such as called number, when it was called, the duration of the call, and, if applicable, the amount charged for the call. New Florence Telephone Company can send the call detail information to the address of record that we have on file for you. New Florence Telephone Company can call you back at the telephone number of record from which your service is derived. New Florence Telephone Company may disclose call detail CPNI to you at our business office with a valid photo ID matching the name listed on the account. Note that we are only authorized to disclose call detail CPNI to the individual(s) listed on the account with a valid photo ID. The new CPNI rules also require we notify you immediately if your password,
your response to a backup means of authorization for lost or forgotten passwords, or address of record is created or changed. The means of notification may be by way of a telephone call from us to your telephone number of record, or by mail to the address of record as it was prior to the change. Please feel free to contact New Florence Telephone Company local business office at 573.835.2997 with any questions or concerns. Service Charges When you establish or rearrange local telephone service or long distance service there is a one-time service charge to help cover the technical and administrative costs of connecting or changing your service on our network. Any service requested from New Florence Telco may involve a service charge. Additional information concerning service charges is available through the New Florence business office. DISCONNECTING SERVICE If you want to disconnect telephone service, call New Florence Telco at least 5 working days prior to the date you want your service disconnected with: Your account password Your current phone number Address where final statement should be sent Date you want service disconnected If you do not notify us for disconnection you will continue to be responsible for the telephone bill. If you lease a telephone or other equipment from New Florence Telco please return it to the business office at 101 North Main St., New Florence, MO on or before the date of disconnection. If you fail to return leased equipment you will be billed for the purchase price of the equipment. Use of Residential Lines for Business Purposes Residential rates are charged with the understanding that the line will be used for normal domestic purposes. A residential rate will be changed to a business rate if the line is used primarily for business purposes or if it is advertised for a business purpose. Downgrading Service If you are a business customer who wishes to change from a business line to a residential line you may be required to change your telephone number. Rates and Practices Practices and information included in this directory are based on standards
in effect at the time the directory was published and are subject to change. Customer will be advised of any request for a general rate increase within 45 days of such request and before the date of the first public hearing. A schedule of rates is available at the public service utility commission´s state office and the New Florence business office. Telephone Equipment Options Telephone equipment may be obtained from independent suppliers. Such equipment must be approved or registered by the FCC and the customer is responsible for its proper connection, maintenance and repair. These rules are designed to assure reliable service and at the same time protect customer and employees against possible hazards. Inside Wiring Options If your residence or business requires wiring, New Florence Telco can provide quality inside wiring service at a good value. From installation to maintenance, New Florence Telco is the single source for all your communications needs. During construction or remodeling, New Florence Telco can pre-wire dwellings to eliminate exposed wiring. If you choose to do the wiring yourself, or have it done by an independent contractor, New Florence Telco will provide the necessary telephone Network Interface Device (NID) and wiring up to the outside of the dwelling.
OTHER RIGHTS AND RESPONSIBILITIES Your rights as a telephone customer are very important to New Florence Telephone. We want to serve you like a neighbor. If you ever have a billing or service problem just call on us. We will do our best to give you a quick and fair resolution to any of your telephone concerns. If you ever feel that your questions, comments or complaints are not being answered to your satisfaction, please ask to speak to a supervisor. If your problem is still not resolved to your satisfaction, please write to: New Florence Telephone P.O. Box 175 New Florence, MO 63363 573-835-2997 (Main Office) 573-835-2329 (Fax)
Media relations and feedback:
[email protected] Credit for Interruption of Service New Florence Telephone does not guarantee uninterrupted service of lines or equipment. In the event that a customer´s service is interrupted other than by willful act of the customer and it remains out of order in excess of 24 hours after being reported, appropriate adjustments shall be made upon customer request. Adjustments will be done as a credit on the subsequent telephone bill. Ownership of Telephone Numbers All telephone numbers are owned by the local telephone company. New Florence Telephone has the right to change any customer’s number as may be required. Right of Access to Premise At all reasonable times, New Florence Telephone, through its authorized employees, shall have the right of access to the premise of the customer to install, inspect or repair the lines or equipment, or to remove them upon termination of the customer’s right of use. Tape Recording Telephone Conversations Any recording of telephone conversations is governed by state and federal laws and regulations. You should consult an attorney if you have questions regarding these laws and regulations. Tariffs As a telephone company New Florence Telephone is regulated by the Missouri Public Service Commission. A tariff itemizing regulated rates and charges for telephone service as well as general terms of operation is on file with the state´s utility regulatory agency as well as the New Florence Telephone business office in New Florence. Customers may contact the Missouri Public Service Commission with any service or tariff related issues at 1-800-392-4211 or write to P. O. Box 360, Jefferson City, MO 65102. Telephone Fraud Telephone fraud is a crime. Fraud includes, but is not limited to, charging long distance calls to a number other than your own, use of a calling card without authorization or attempting to obtain telephone service under a false name with intent to avoid charges. The maximum penalty is termination of telephone service, a fine of $500.00, or one year imprisonment, or both. OPTIONAL SERVICES
In addition to Custom Calling Features we offer a variety of services for your residence or business line. Call the New Florence Telephone business office for availability, rates and details. Maintenance Agreement New Florence Telephone Company maintains telephone wiring outside of your home or business. However, the inside wiring in your dwelling is your responsibility. To avoid costly wiring repairs you may subscribe in advance to a Maintenance Agreement. A small monthly fee protects you from normal repair charges on the telephone wiring at your home or business. The Maintenance Agreement provides you with “Worry Free” protection from costly repairs if something should go wrong with your inside wiring or jacks. You must subscribe to a Maintenance Agreement for each line at your premises. This service will not cover repairs due to substandard wiring/jacks, intentional abuse, natural disaster, fire, or non-telephone related connections to inside wiring/jacks such as, but not limited to, alarm systems, satellite dishes or computer connections. Repair of your telephone equipment is not covered. Remote Call Forward Remote Call Forward (RCF) is great for the business or residence that is relocating to a different exchange, but, wishes to keep their former number active at the new location. This service allows all calls to the former number to be automatically forwarded to any disabled telephone number. Some restrictions apply, so contact your business office for details.
SERVICES FOR THE HEARING OR SPEECH IMPAIRED RELAY SERVICE AND HOW IT WORKS People with hearing/speech impairments communicate using a Telecommunications Device for the Deaf (TDD), a combination telephone/ typewriter which enables the individual to type out his or her portion of the conversation. Other forms of TDDs which may be used include teletypewriters and compatible personal computers. People without hearing/speech impairments using standard telephone equipment can also call TDD users. Relay Services use specially trained agents located at the Relay Center to relay conversations between parties. RELAY SERVICE CENTER Call 24 hours a day, seven days a week. Relay assistants can instruct you in
making long distance calls. Upon reaching the center, provide the relay agent with the area code and telephone number you wish to call. If making a long distance call, advise the relay agent the type of call you are making (direct dial, credit card, collect, person-to-person, etc.), how you wish to pay, and the name of your long distance carrier if you are calling long distance. If using a calling card, credit card or third number billing, you will need to provide your name and the necessary billing number. TDD callers can access the Relay Missouri center by calling toll free: 711 or 1-800-RELAY-MO (1+800-735-2966). Voice callers can access the Relay Missouri center by calling toll free: 711 or 1+800-735-2466. EMERGENCY ASSISTANCE-MISSOURI Callers should use 9-1-1 or other existing emergency numbers when possible in crisis situations. The Missouri Relay Center DOES NOT provide emergency assistance but, merely relays the emergency calls. DIRECTORY ASSISTANCE-MISSOURI TDD users need to call 1+800-855-1155 BILLING OF CALLS AND PRIVACY The Relay Center handles local and long distance calls to numbers both within and outside the state. However, all calls must originate within the State of Missouri. There is no charge for local calls. Long distance calls are billed to the customer on a monthly basis. All long distance calls handled by the Relay Center are billed at a special discounted rate. All calls handled by the Relay Center are strictly confidential. Relay agents cannot disclose any information from a conversation and records of conversations are not kept. FOR MORE INFORMATION ON THE RELAY MISSOURI CENTER PLEASE CONTACT: Relay Missouri Center 3445 Missouri Highway 291 Independence, MO 64057 1+800-735-2966 (TDD) 1+800-735-2466 (Voice) CALLING INSTRUCTIONS Local Calling Dial a seven digit number Long Distance Calling
Dial 1 + area code + seven digit number Long Distance Calling - Access Code Dial access code + 1 + area code + seven digit number Operator Assisted Call Dial 0 + area code + seven digit number Operator Assisted Call - Access Code Dial access code + 0 + area code + seven digit number Local Directory Assistance Dial 1 + 411 Long Distance Directory Assistance Dial 1 + area code + 555-1212 Wrong Number and Poor Long Distance Connections Call your long distance carrier Rates Call your long distance carrier International Dialing For Direct Dial: Dial 011 + Country Code + Local Number For Operator Assistance: Dial 01 + Country Code + Local Number NOTE: Call your long distance carrier for instructions on making international calls. You will need to contact the long distance carrier you desire to obtain an access code. Not all long distance carriers choose to provide this service.
CALLING FEATURES Touch Tone, Call Waiting, Call Forwarding, Calling Number Delivery, Caller ID with Call Waiting and 3 Way Calling are now included in your basic telephone service pricing. Any of these included features may be removed from or added to your service upon request. If you wish to add any additional optional calling features to your telephone service, please call our office at 835 2997. CALL FORWARD BUSY Call Forward Busy lets you forward your calls to another number when your line is busy. To activate Call Forward Busy: 1. Press *90 (rotary 1190); listen for 3 beeps and a steady dial tone. 2. Dial the telephone number to which calls will be forwarded. The system attempts to complete a courtesy call to the remote directory number so you may advise the party that you are having your calls forwarded to them. 3. If the party does not answer or if the line is busy repeat steps 1 and 2 immediately, listen for a confirmation tone of three beeps and a steady dial tone. To deactivate Call Forward Busy: 1. Press *91 (rotary 1191) and listen for a confirmation tone of three beeps. 2. Hang up. NOTE: Remote activation of Call Forward Busy is available for a minimal fee. Distinctive Ring on Call Forwarding is available for a minimal fee. Distinctive Ring allows the party the calls are being forwarded to hear a Distinctive Ring so they can determine which calls have been forwarded to them. The Distinctive Ring will only work for calls forwarded to other New Florence Telephone Company numbers. Calls forwarded to long distance telephone numbers will be charged to you. To change the number your calls are forwarded to you must first deactivate Call Forward Busy. CALL FORWARDING Call Forwarding allows you to redirect all calls to another number. To activate Call Forwarding: 1. Press *72 (rotary 1172) then listen for a confirmation tone of three beeps and a steady dial tone. 2. Dial the telephone number to which calls will be forwarded. The system attempts to complete a courtesy call to the remote directory number so you may advise the party that you are having your calls forwarded to them. 3. If the party does not answer or if the line is busy repeat steps 1 and 2 immediately, listen for a confirmation tone of three beeps and a steady dial tone.
To deactivate Call Forwarding: 1. Press *73 (rotary 1173), then listen for a confirmation tone of three beeps. 2. Hang up. NOTE: Remote activation of Call Forwarding is available for a minimal fee. Distinctive Ring on Call Forwarding is available for a minimal fee. Distinctive Ring allows the party where the calls are being forwarded, to hear a Distinctive Ring so they can determine which calls have been forwarded to them. The Distinctive Ring will only work for calls forwarded to other New Florence Telephone Company numbers. Calls forwarded to long distance telephone numbers will be charged to you. One short ring every time you have an incoming call will remind you that Call Forwarding is activated. To change the number your calls are forwarded to you must first deactivate Call Forwarding. CALL FORWARDING NO ANSWER Call Forwarding No Answer allows calls to be forwarded to another number if the called party does not answer after four rings. Call Forwarding No Answer eliminates missing calls when you cannot answer the phone. It is perfect for forwarding calls while you will be away or for allowing businesses to forward calls to an answering machine during lunch or meetings. To activate Call Forwarding No Answer: 1. Press *92 (rotary 1192) then listen for a confirmation tone of three beeps and a steady dial tone. 2. Dial the telephone number to which calls will be forwarded. The system attempts to complete a courtesy call to the remote directory number so you may advise the party that you are having your calls forwarded to them. 3. If the party does not answer or if the line is busy repeat steps 1 and 2 immediately, listen for a confirmation tone of three beeps and a steady dial tone. To deactivate Call Forwarding No Answer: 1. Press *93 (rotary 1193) and listen for the confirmation tone of three beeps. 2. Hang up. NOTE: Remote activation of Call Forwarding No Answer is available for a minimal fee. If you have both Call Waiting and Call Forwarding No Answer activated, Call Forwarding No Answer after Call Waiting automatically allows calls to be forwarded to another number if you do not answer or after you have heard a Call Waiting tone and have not answered after four rings. Distinctive Ring on Call Forwarding is available for a minimal fee. Distinctive Ring allows the party the calls are being forwarded, to hear a Distinctive Ring so they can determine which calls have been forwarded to them. Distinctive Ring will only work for calls forwarded to other New Florence Telephone Company numbers. Calls forwarded to long distance telephone numbers will be charged to you. To change the number your calls are forwarded to you must first deactivate Call Forwarding No
Answer. REMOTE ACTIVATION OF CALL FORWARDING Remote Activation of Call Forwarding allows you to activate and deactivate Call Forwarding features from a remote location. It’s great for forwarding calls from home to the office when you need to work late and allows you to move between locations without missing any calls. To use Remote Activation of Call Forward: 1. Dial 835-4040. 2. Listen for instructions and dial the number whose calls you want to have forwarded (i.e. your seven-digit home phone number). 3. Listen for the instructions to enter your PIN and then enter it. 4. Listen for the confirmation tone followed by the dial tone. You may now activate or deactivate Call Forwarding. Proceed as you normally would for activating or deactivating Call Forwarding. To change PIN for Remote Activation of Call Forwarding: 1. You may only change your PIN from your home phone. 2. Press *68 (rotary 1168) and listen for three beeps. 3. Enter your NEW PIN and listen for three beeps. 4. Hang up. NOTE: In order for Remote Activation of Call Forwarding to work you must also subscribe to a Call Forwarding feature. CALL HOLD Call Hold allows you to place a call on hold in order to make a second call, answer another call on a different line or return to a previously held call. To put a call on hold: 1. Flash the switchhook and listen for the confirmation tone. 2. Dial *9 (rotary 119) then listen for the confirmation tone. 3. Make another call, or hang up and retrieve the call from another extension. To return to a call on hold: 1. Flash the switchhook and listen for the confirmation tone. 2. Dial *9 (rotary 119). OR 1. Hang up and allow the telephone to ring. 2. Lift the handset and resume your conversation. To alternate between calls: 1. Flash the switchhook. 2. Dial *9 (rotary 119). Present call is placed on hold and the previous call is
reconnected. To cancel Call Hold, hang up. CALL RETURN Call Return allows you to dial a code to automatically have a call returned to the last party that called or attempted to call you. To use Call Return: 1. Press *69 (rotary 1169) and listen for an announcement including directory number, date and time of call and the option of continuing to return the call. To deactivate Call Return: 1. Press *89 (rotary 1189) and listen for an announcement. NOTE: There is no time limit for returning a call. Call Return only returns the last incoming call you received. After a call during which you heard a Call Waiting tone, you may use Call Return to return the call to the Call Waiting number. Call Return may not work with all long distance carriers. CALL WAITING Call Waiting alerts you with a beep during a telephone conversation that another call is waiting to be answered. To end an existing call and answer a waiting call: Hang up and allow telephone to ring then answer it. To hold an existing call and answer a waiting call: Depress switchhook. To alternate between calls: Depress switchhook. To disconnect calls: Hang up. To deactivate Call Waiting before making a call: Deactivating Call Waiting allows you to cancel Call Waiting before one telephone call. Deactivating Call Waiting prevents Call Waiting interruptions on important or long distance calls and prevents data transmission errors caused by call waiting tones when using a computer modem or fax machine. When Call Waiting is deactivated callers will hear a busy signal. 1. Before you make a call that you do not want to be interrupted on, press *70 (rotary 1170); listen for a confirmation tone of three beeps. Dial the telephone number of the person you would like to call. NOTE: If you have both Call Waiting and Call Forwarding No Answer activated, Call Forwarding No Answer after Call Waiting automatically allows calls to be forwarded to another number if you do not answer or after you have heard a
Call Waiting tone and have not answered after four rings. CALLER ID Caller ID lets you see the calling party’s telephone number plus the date and time the call was received before answering the call or on missed calls. A Caller ID display screen on your phone or a caller ID Box is required to use this feature. CALLER ID BLOCK *67 Caller ID Block is a free service that allows you to prevent your number from appearing on a caller ID box for the duration of one call. To block/prevent your number from showing on Caller ID boxes, before you call, press *67 (rotary 1167). Dial the party with whom you wish to speak. CALLER ID WITH CALL WAITING Caller ID with Call Waiting works like Caller ID plus it allows you to see the Call Waiting party’s telephone number before answering that call. NOTE: This combined feature requires both Caller ID and Call Waiting, activation by New Florence Telephone Company and a Caller ID phone or box with both Caller ID and Call Waiting capability. CUSTOMER ORIGINATED CALL TRACE Customer Originated Call Trace allows you to request that the last call you received be traced. The results of the trace are recorded at New Florence Telephone Company and will only be provided to a law enforcement agency. Traced information is available only to those customers who are willing to prosecute. Please contact New Florence Telephone Company for additional information regarding call tracing procedures. To activate Customer Originated Call Trace: 1. When you hear the dial tone press *57 (rotary 1157). An announcement informs you that the call has been traced and explains how to follow up on the trace. NOTE: Customer Originated Call Trace may not be able to trace the call if a second call was placed to you and activated Call Waiting. If you have Call Waiting it is recommended that if you receive a call you would like to have traced that you hang up immediately upon recognition of the call and activate the Customer Originated Call Trace in an effort to trace the call before another call to you can be placed.
DO NOT DISTURB WITH PIN Do Not Disturb with Personal Identification Number (PIN) allows you to have your incoming calls routed to a Do Not Disturb announcement. After the announcement, callers to whom you have given your PIN may then enter the PIN and the call will override the Do Not Disturb feature. Do Not Disturb with PIN is perfect for individuals who wish to refrain from receiving phone calls, yet allows those who know the PIN to be able to get a call through. To activate Do Not Disturb with PIN: 1. Press *78 (rotary 1178) and listen for the confirmation tone. 2. Hang up. To cancel Do Not Disturb with PIN: 1. Press *79 (rotary 1179) then listen for the confirmation tone. 2. Hang up. To set or change the PIN: 1. Press *10 then listen for the confirmation tone. 2. Enter PIN (up to seven digits). 3. Press # and listen for the confirmation tone. 4. Hang up. NOTE: Setting or changing the PIN requires a touch tone phone; it will not work with a rotary phone. HOME INTERCOM Home Intercom is a free service that allows several phone extensions on the same line to call each other. Home Intercom allows you to pick up your phone, dial your number and all of the extensions will ring until someone picks one of the phones up. To activate Home Intercom: 1. Dial your telephone number and wait for an announcement. 2. Hang up. 3. All extensions connected to the line will ring. 4. When any extension is answered, the ringing stops and allows the two extensions to pick up a phone and talk. PRIORITY RING Priority Ring allows you to create a list of numbers that will ring differently from normal incoming calls. Calls from the numbers on your list will ring with a special short-long-short ringing pattern. If you have Call Waiting and you are on the phone and receive another call, if that call is from a number on your list it
will ring with a distinctive Call Waiting tone (short-long-short). You may change the numbers on your Priority Ring list whenever you so desire. You may have up to 36 phone numbers on your Priority Ring list. To activate or deactivate Priority Ring: 1. Listen for the dial tone. 2. Press *61 (rotary 1161); wait for the pause and then follow all of the instructions that will guide you through creating your list, reviewing your list, adding and deleting any or all numbers from your list as well as turning Priority Ring on or off. NOTE: Priority Ring may not work with all long distance carriers. REPEAT DIALING Repeat Dialing allows you to dial a code that will let your phone continuously attempt to redial a busy number. When the line is free, a special ringing will alert you. When you pick up the handset your phone will dial the number for you. To use Repeat Dialing: 1. When you hear the busy signal, hang up. 2. Lift the receiver and listen for the dial tone. 3. Press *66 (rotary 1166). 4. If the line is still busy listen for an announcement telling you the number is busy. Hang up. You will hear a short-short-long ring when the line is free. Lift the handset and your call will be automatically made. 5. If the line is not busy listen for ringing and wait for an answer. To deactivate Repeat Dialing: 1. Press *86 (rotary 1186) and listen for the announcement. NOTE: While you have Repeat Dialing activated you may still make and receive phone calls. Repeat Dialing will continuously attempt to redial the busy number for 30 minutes. You can use Repeat Dialing for more than one busy number at a time. You will still hear the special ring when one of the numbers becomes free. However, you will not be able to tell which of the numbers it is. Repeat Dialing may not work with all long distance carriers. SELECTIVE CALL ACCEPTANCE Selective Call Acceptance allows you to screen your incoming calls by creating a list of numbers from which you are willing to accept phone calls. Callers who are not on your list will hear an announcement that you are not accepting the call. Selective Call Acceptance is great for when you do not wish to be interrupted except by those on your list. You may have up to 30 numbers on your list.
To activate or deactivate Selective Call Acceptance: 1. Press *64 (rotary 1164) and listen to the voice instructions that will guide you through creating your acceptance list, reviewing your acceptance list, adding a number to your list, deleting a number or all numbers from your list or turning Selective Call Acceptance on or off. 2. After all options have been completed hang up. SELECTIVE CALL FORWARDING Selective Call Forwarding lets you selectively forward incoming calls to another number. Once a personal list of phone numbers has been created, only the calls from numbers on your list will be forwarded. Selective Call Forwarding gives you the ability to automatically screen incoming calls and forward only those calls from people you want to hear from to your destination number. You may have up to 30 numbers on your list. To activate or deactivate Selective Call Forwarding: 1. Press *63 (rotary 1163) and listen to the voice instructions that will guide you through creating your list, adding or deleting a number from your list, entering, confirming or changing the forward-to number as well as turning Selective Call Forwarding on or off. 2. Hang up after all options have been completed. NOTE: Calls forwarded to long distance telephone numbers will be charged to you. SELECTIVE CALL REJECTION Selective Call Rejection allows you to selectively reject incoming calls based on the caller’s phone number. Once a personalized list of phone numbers from whom you do not want to receive calls has been created, Selective Call Rejection automatically rejects the call and plays an announcement informing the party that you are not accepting calls. Selective Call Rejection provides security and privacy for its subscribers. You may have up to 30 numbers on your list. To activate or deactivate Selective Call Rejection: 1. Press *60 (rotary 1160) and listen to the voice instructions that will guide you through creating your list, adding or deleting a number from your list, adding the last incoming number to your list and turning Selective Call Rejection on or off. 2. After all of the options have been completed, hang up.
SPEED DIALING Speed Dialing allows you to call selected telephone numbers quickly by dialing an assigned code. We offer 8-number Speed Dial and 30-number Speed Dial. 8number Speed Dial uses 1-digit Speed Dial codes (2 - 9) while 30-number Speed Dial uses 2-digit Speed Dial Codes (20 - 49). To set up Speed Dialing Numbers: 1. Press *74 (rotary 1174) for 1-digit Speed Dial (Speed Dial-8); listen for three beeps and a steady dial tone. Press *75 (rotary 1175) for 2-digit Speed Dial (Speed Dial-30); listen for three beeps and a steady dial tone. 2. Enter a Speed Dial code (2 - 9 for Speed Dial-8 or 20 - 49 for Speed Dial-30). 3. Enter desired telephone number, press # and listen for three beeps. Hang up. To use Speed Dialing: Press desired Speed Dialing code (2 - 9 or 20 - 49), then press #. To change Speed Dial Entries: Repeat steps 1 through 4. NOTE: Speed Dialing does not work for long distance numbers when you have Toll Restrictions or Toll Control with PIN activated. THREE-WAY CALLING Three-Way Calling allows you to add a third party to an existing telephone conversation. To set up a Three-Way Call: 1. Place your first call to one of the parties you wish to have on a Three-Way Call. 2. Depress switchhook, then listen for three beeps and a steady dial tone. (Present call is placed on hold.) 3. Dial the third party’s telephone number. If busy or no answer depress switchhook to reconnect with your first call. 4. After third party answers, depress switchhook for a Three-Way Call. NOTE: You may privately converse with third party as long as you wish before using switchhook to establish Three-Way Call. After a Three-Way Call is established you may depress switchhook to drop third party at any time. TOLL CONTROL WITH PIN Toll Control with PIN (Personal Identification Number) allows you to prevent long distance calls from being made except by individuals who know the PIN. The original PIN must be set up with New Florence Telephone. To change your PIN number for Toll Control with PIN:
1. Press *12 to change your PIN and listen for the confirmation tone of three beeps. 2. Enter your current PIN and listen for the confirmation tone. 3. Enter your new PIN and listen for a confirmation tone. 4. Enter your new PIN again (this will confirm the accuracy of your PIN) and listen for the confirmation tone. You may change your PIN number at your convenience. To make a toll call: 1. Press *13 and enter your PIN for access to make a long distance call. 2. Press # (or wait for a confirmation tone). 3. Dial the number. NOTE: Toll Control with PIN only works with a touch tone phone; it will not work with a rotary phone. UNIDENTIFIED CALL REJECTION Unidentified Call Rejection allows you to refuse calls from those who have blocked their numbers. Your phone will not ring. It will automatically route incoming calls marked as “private” or “blocked” to an announcement indicating that you do not accept private or blocked calls. To activate Unidentified Call Rejection: 1. Listen for the dial tone. 2. Press *77 (rotary 1177). 3. An announcement indicates that the Unidentified Call Rejection feature has been activated. 4. Hang up. To deactivate Unidentified Call Rejection: 1. Press *87 (rotary 1187) and listen for an announcement indicating that the feature has been deactivated. NOTE: Unidentified Call Rejection may not work with all long distance carriers. WAKE UP SERVICE Wake Up Service allows you to program a daily wake up or reminder call. At the requested time a call is placed to you. When you lift the receiver you will hear a tone. If your line is busy or you do not answer the call immediately, Wake Up Service will attempt to call you two more times at seven minute intervals. Wake Up Service will allow the phone to ring 10 times on each attempt. To activate Wake Up Service:
1. Press #76 and listen for a confirmation tone followed by a steady dial tone. 2. Enter the time you wish to have a wake up or reminder call. The time must be entered in the HHMM format military time, for example, if you wish to receive a call at 6:45 a.m. you will need to enter 0645 or if you wish to receive a call at 7:30 p.m. you will need to enter 1930. To deactivate Wake Up Service: 1. Press #77 and listen for the confirmation tone. NOTE: You must reactivate your wake up/reminder call after each use. Wake Up Service requires a touch tone phone; it will not work with a rotary phone. WARM LINE Warm Line allows you to automatically call a pre-selected number whenever the handset has been picked up and remains up without dialing for 20 seconds. During an emergency, Warm Line allows you to alert someone without needing to dial or remember the number. To use Warm Line: 1. Lift the handset and wait. You will be connected to the number you have pre-selected. 2. If you wish to dial another party, you may dial any other number before the time allotment for Warm Line. NOTE: Cordless phones may require pressing a “talk” button to activate Warm Line. The pre-selected number must be ordered from New Florence Telephone. New Florence Telephone must be notified when the pre-selected number needs to be changed. CUSTOMER PROPRIETARY NETWORK INFORMATION In order for New Florence Telephone Company to tell which customers may benefit from new and enhanced services, we will use information about your account that is within our databases, or Customer Proprietary Network Information (CPNI), unless you restrict that use. Use of this data allows NFTC to tailor service offerings to your individual needs. For this purpose, CPNI data will be used by NFTC and subsidiaries only. This data will not be shared with any outside source except as necessary and required to provide service(s) to which you are already subscribed, or legally compelled to. You have a right under federal law to protect the confidentiality of your CPNl data, and we have a responsibility to protect your data. To restrict the use of your data, you must notify NFTC to request that we do not utilize your CPNl data. Your denial to use this data will not affect any service you subscribe to. BURIED CABLE LOCATION New Florence Telephone Company, as a long standing member of the Missouri One Call System; a FREE service for the location of underground utility cables,
encourages its customers to play it safe and “Call Before You Dig.” By calling one toll-free number at least three working days before you dig, drill or blast all Missouri One Call members will be notified to locate underground lines in your dig site. Please call 811 or 1-800-DIGIRITE.
PERSONAL PHONE NUMBERS
PERSONAL PHONE NUMBERS
PERSONAL PHONE NUMBERS
PERSONAL PHONE NUMBERS
NOTES
NOTES
JANUARY
2014
FEBRUARY
MARCH
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M
T
W 1
Th 2
F 3
S 4
S
M
T
W
Th
F
S 1
S
M
T
W
Th
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5
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9
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11
2
3
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8
2
3
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8
12
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9
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9
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26
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23
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23
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APRIL
MAY
S 1
JUNE
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T 1
W 2
Th 3
F 4
S 5
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Th 1
F 2
S 3
S 1
M 2
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JULY S
AUGUST S
M
SEPTEMBER S
M 1
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OCTOBER
NOVEMBER
DECEMBER
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W 3
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JANUARY
2015
FEBRUARY
MARCH
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M 2
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Th 5
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S 7
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22
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APRIL
MAY
JUNE
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Th 2
F 3
S 4
S
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Th
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M 1
T 2
W 3
Th 4
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JULY
AUGUST
SEPTEMBER
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F 4
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OCTOBER
NOVEMBER
DECEMBER
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Th 1
F 2
S 3
S 1
M 2
T 3
W 4
Th 5
F 6
S 7
S
M
T 1
W 2
Th 3
F 4
S 5
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faster STREAMING broadband
Go ahead—stream as much as you like.
Some providers claim to support video streaming, but will cap how much you can download each month. They may even charge you data overages or throttle (intentionally reduce) your speed if you watch too much. NFTC is the only provider in New Florence that will give you true unlimited bandwidth, so you can stream as much online video as you want, in full HD quality.
NFTC N ew Fl o r e n ce Te l e p h o n e Co m p a ny
