Transcript
HotTimes A NEWSLETTER ON WHAT’S HOT AND WHAT’S NOT
OCTOBER/NOVEMBER 2002
VOLUME 1
ISSUE 6
Northwest Stoves Celebrating 25 Years...Our History (Part 3) by Dawne Schildt
Welcome back! As you know, He did a little bit of everything Northwest Stoves Ltd is celebrating the company’s 25th anniversary. There are several other milestones also being celebrated in 2002.
in the beginning, but mostly worked in shipping and receiving and was the outside sales rep for the entire province of BC.
First of all, I would like to take this opportunity to wish Wayne a happy 50th birthday, which he celebrated on September 20th. We also had a couple of 40th birthdays this year (I will let you guess who those were) and Mike and Andrea Harstone’s 20th wedding anniversary.
1982 was the year that Northwest Stoves Ltd. developed and manufactured (with Gott Enterprises) a catalytic woodstoves. The late Dr. Stockton G. Barnett, the Director of R & D at the Condar Company, designed the Northwest Model #1 Catalytic Woodstoves. Dr. Barnett also developed the Condar Stovetemp
Reid Harvey is marking his 10th year with Northwest Stoves this year and Mike’s 20th anniversary with the company is coming up. Congratulations all! Speaking of Mike, it was in 1982 while working at Vaglio Fireplace that Mike met Wayne. At that time, Vaglio was not owned by the Harstone family, but had been in prior years, and would end up in their hands again in the future. It was while Wayne was on a sales call at Vaglio that Mike asked him if he was hiring. After an "interview" over dinner at the Keg in North Vancouver, Mike was hired.
Thermostat. The stove was pretty ugly, but it worked (See diagram on page 2)
well.
Along with manufacturing Fisher Stoves and the Northwest Model #1, Wayne had also become a Lopi licensee in 1981 and manufactured the stoves for Western Canada. Wayne recalls one New Years Eve when Kurt Rumens (who is the driving force behind Lopi) drove up from Washington State, to the manufacturing plant in North Vancouver, with some doors for the stoves so that production could continue. One of the reasons for strong woodstoves sales in the early 1980’s was the Canada Oil Substitution Program (C.O.S.P.). The Government of Canada provided grants to homeowners to help defray the costs of converting from oil to less costly energy sources. This program ran from October 1980 to February 1985.
HAPPY FIVE-O WAYNE! Wayne shares some Birthday cake with sons Jamie and Grady, wife Zoe is taking the photo.
CONTINUED ON PAGE 2
NORTHWEST STOVES LTD. 5505 - 268th Street Langley British Columbia Canada V4W 3W1 Phone: (604) 857-8816 Toll Free: 1-800-663-0462 Fax: (604) 857-8963 Toll Free Fax: 1-800-667-6162 Website: www.northweststoves.ca
IN THIS ISSUE… PAGE 1 Northwest Stoves Celebrating 25 Years PAGE 2 Denim Log Carriers HearthStone Steamers PAGE 3 Troubleshooting Tip: Smoking in Woodstoves A Returned Goods Reminder PAGE 4 New Pricing Our Staff
Quick Tips: Stove Loading Double check an enamel stove before you load it on the customer’s truck. A simple check with the customer, can save everybody time and money. We all know how careless handling can chip an enamel stove when moving it from the truck to the house. No Scratch Kettles and Steamers To prevent kettles (or steamers) from scratching a soapstone or enamel stove: Attach a couple of strips of self-adhesive flat window gasket to the underside of the kettle. The heat-resistant gasket will keep the kettle off the stove, but close enough so it can heat quickly.
"Reputation is what you have when you come to a new community. Character is what you have when you go away."
Denim Log Carriers
HearthStone Steamer Adds Humidity
Because of the growing number of requests, we now have a log bag (carrier) available. Tote your firewood in style and comfort with this heavy-duty carrier that will hold more wood than you want to carry. It’s convenient for stocking the fireplace with wood for the day, and keeps your house and your clothing clean. You will be able to carry a large load of logs without spilling a trail of wood chips and debris on the carpet!
Over the years, dealers and homeowners have requested a steamer that they can use safely on their HearthStone soapstone stove. In the past, we’ve had no compatible product available that was reliable and would not scratch the stove's surface. Until now.
Made from rugged black denim, the bag incorporates 2" wide nylon straps that completely encircle the bag to support the weight of the load. For additional strength, nylon is sewn around the top edges, making it an ideal multi-purpose carry all. The bags are sized for big loads at approximately 21"L X 15"D X 11"W. They come printed with a flame/logset logo on one side and come delivered in an individually sealed transparent polybag.
The new Hearthstone Steamer is made of the same beautiful soapstone that makes a HearthStone stove so unique. The steamer has a matte black cast lid with plenty of air holes for the steam to escape. The Steamer is beautifully decorated with many design features found on the stoves.
The Steamer has a suggested retail of $149.00 (code # AH-9099112). It is available for shipping, so get your orders in now.
HISTORY: CONTINUED FROM PAGE 1
On the distribution side of the business along with the Projet chimney some of the other products carried included Flame and Co. gas logs, Kel Kem, Dampney, Forrest Paint, RSF, Norwegian tile shields, Energy Vent, Iso-kaern Chimney and Portland Willamette doors and screens. The company was well on its way to becoming
the full service distributor that it is today. As always any submissions that you may have would be greatly appreciated. I would like to thank Bruce Prittie of Slegg Lumber in Sydney for his contributions. Hopefully I will have the full story to share with you in the next edition.
SALES SUGGESTION: Sell the Denim Log Carrier two at a time. It is easier to carry a balanced load; one in each hand. Suggested retail: Denim Log Carrier.............$29.95 (code# DZ-LB202) Fax or Phone your orders in to Dawne now. Stove line drawing: 1982 Northwest Stoves Model #1 Catalytic Woodstoves
A Returned Troubleshooting Tip: Smoking in Woodstoves Goods Summarized from HearthStone’s technical tip #58 Reminder Smoking in wood stoves is perhaps the most common and sometimes the most difficult problem to solve. However, do not rule out the obvious. Remember, it is not the stove’s job to safely vent smoke. It is the chimney’s. When smoking occurs think chimney, chimney, chimney – once the chimney is ruled out, check the remaining items on the list. "My other stove worked on this chimney!" This is often heard when an EPA stove replaces an older model. EPA stoves are much more efficient than earlier units, therefore their requirements are different.
Due to an EPA stove’s high efficiency, very little heat (in the form of smoke/particulate emission) is lost into the chimney, making the venting requirements much more strict. An EPA stove cannot be installed into an existing fireplace and be expected to work like the previous stove. To reiterate an earlier point, it is not the job of the stove to exhaust the by-products of combustion. Even if a seal is broken in a stove, with the proper draft, air will be drawn into the stove and smoke will not leak out. When smoking occurs, save time – don’t start your troubleshooting with the stove. Check the chimney!
Elements of Perfection
Please call the Northwest Stoves sales desk for approval before sending anything back. Have the following information ready: -the invoice number -your date of purchase -product description -the reason for the return If approved, you will be given an authorization number (RGS#) for the product(s) to be sent back. The item(s) must be sent back freight prepaid. Mark all cartons to be returned with the RGS# and enclose a copy of the original invoice or packing slip. Northwest Stoves will accept all authorized returns. All goods returned are subject to a 15% restocking charge and additional charges will be added for replacement parts or re-packaging as deemed necessary by Northwest Stoves.
We Love Our Homes! British Columbians must really love their homes. Estimates indicate that more will be spent on renovating existing houses than building new homes this year. How Much More? $1 billion more! That is a 16 per cent increase from last year.
If we made an error in completing your order, the returned goods are not subject to any restocking fee. We do not expect you to pay for our errors, nor can we pay for yours.
Pacific Energy has perfected the art of wood combustion with the introduction of EBT (Extended Burn Technology). EBT is a patented technology that accurately regulates the flow of combustion air and is Exclusive only to Pacific Energy Fireplace Products Ltd. This innovative, Smart Technology automatically senses the phases of combustion and regulates the flow of combustion air to the firebox resulting in extended burn times and increased fuel efficiency. Exclusive to the Pacific Energy Summit Woodstove and Summit Fireplace Insert models.
www.pacificenergy.net
The product returned must be complete, in good condition for resale, and be in its original packaging. Returned goods meeting the above conditions will be issued a credit within 14 days, however, there can be no credit for shipping or service charges. Special order, custom, and nonstocking orders cannot be returned. By following these simple terms everyone saves both time and money.
"You will never find time for anything. If you want time, you must make it."
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New Pricing: Hear
Northwest Stoves Ad Campaign on
and
New this year: Northwest Stoves has added broadcast media to its marketing mix. All year long our commercials will feature key suppliers products!
Mark Your Calendars! The Annual BC Home Show: Oct 17 – 20 BC Place Stadium
Look for the Northwest Stoves Booth with products featured by RSF, HearthStone, Jotul, and Pacific Energy.
See you there!
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This past August and September new price lists were distributed for the following products:
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Excel (BI category, blue section) ULTRABlack (BE category, blue section) Dura-Vent (BS category, blue section)
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Smoke Pipe (BM category, blue section) Hearth Classic’s Hearth Pads (DY category, grey section) Pilgrim Fireplace Accessories (FH category, grey section) RSF (CR category, yellow wood burning fireplace section)
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Please ensure that your catalogues now contain the September 1st, 2002 price lists for these categories. If you are missing them, or need additional copies, please call your rep, or our office, and we can forward more.
Our Staff TODD AYLEY (ext# 21) Shipping & Receiving Manager email:
[email protected] GRANT BIECH (ext#22) Customer Service, Website, Shipping & Receiving email:
[email protected] DAN COOK (ext# 26) Sales & Marketing, Customer Service email:
[email protected] MIKE HARSTONE (ext# 30) Outside Sales email:
[email protected] REID HARVEY (ext# 55) Outside Sales email:
[email protected]
DAN KOSOVIC (ext# 27) Purchasing, Parts, Technical, Warranty Claims email:
[email protected] JOHN MITCHELL (ext# 54) Outside Sales email:
[email protected] DAVID ROSVOLD (ext# 31) Catalogues, Literature, Price Lists, Accounting email:
[email protected] WAYNE ROURKE (ext# 32) President, Owner email:
[email protected] DAWNE SCHILDT (ext# 29) Customer Service, Order Desk, Invoicing, A/R email:
[email protected] GREG STALMAN (ext# 36) Customer Service, Returns, Shipping & Receiving email:
[email protected]
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To leave VOICE MAIL please phone: 604-856-8750 or 1-888-663-8816 To leave a voice mail, call and enter the extension of the person you are trying to reach and you will be automatically directed to that person’s line. We will take your call promptly, or you can leave a voice mail for a quick call back. No time to talk? Then just send us an email.
Our email:
[email protected] Please note the change of our email addresses to ".ca" from ".bc.ca". Please update your records if you have not already done so.
Our website:
www.northweststoves.ca
