Transcript
TASK ANALYSIS REPORT
Job role
Office Based Role
Hours of work
8:30am – 5:00pm, 45 minute lunchbreak, ability for flexi time hours 8:15am – 5:00pm
Workplace/ location
Equipment/tools
Description of normal task
The Office Based Role is required to be performed at any workplace in the City of Stonnington where desk based duties are required to be completed. The following equipment may be utilised (depending upon the facility where the role is based): • Mailing machine (see Image 2) • Telephone • Printer • Ergonomic equipment eg. document holder, footrest, phone headset • Plan printer (see Image 5) • Shredder • Photocopier/Scanner • Laminator (see Image 6) • File box (see Image 1) • Plan paper rolls (see Image 5) • Paper files and other documents • Desk • Document trolley • Paper • Computer – Hard drive and Monitor • Miscellaneous hand held office • Keyboard equipment (such as staplers, hole • Mouse punch etc) • Binding devices • Date stamp The Office Based Role within the City of Stonnington requires workers to arrive at the appropriate work location. Tasks and duties required to be completed by Office Based Role workers can vary in process between worksites but are likely to include the following: Sorting which includes the following: o Lifting file boxes from floor to waist height which weigh up to approximately 10kg (see Image 1) o Standing at the sorting desk o Date stamping paper documents which may involve repetitive use of date stamp o Using fine motor movements of the hands to sort through paper files o Walking file to place in the required destination which, depending on the office site, may be at a height ranging from below waist height to above shoulder height o Folding plans in a sitting or standing position. This can require folding more than 100 plans per day ranging from A4 to A0 size (see image 3) Printing which can involve: o Walking up to 20m from desk to printer o Collecting printed paper ranging in size from 1 sheet to approximately 2000 sheets from waist height tray on printer o File paper into pigeon holes at waist to floor height o Replacing printer paper in paper trays which requires bending to place paper in tray below waist level o Carrying a ream of paper or a box of paper reams to printer o Use mailing machine to fold documents to letter size which requires placing documents into mailing machine at waist height and then collecting the folded documents at waist height from mailing machine (see Image 2) o The mailing machine is only used at Malvern and Prahran Town Halls Changing plan printer paper rolls which involves: o Office Based Roles in the following departments are the only office based roles required to use the plan paper printer – Statutory Planning, Engineering, GIS, Infrastructure o Bending to open paper tray at knee height (see Image 5) o Bending to lift empty paper roll from plan printer which is a one or two person lift o Obtaining new plan paper roll which weighs 14kg from box
o Holding plan paper roll while sliding inner tube into roll o Placing plan paper roll into plan printer using a one or two person lift o Changing plan paper usually occurs every 1-2 months Scanning/Photocopying which involves: o Obtaining and lifting files from heights ranging between floor to overhead o Feed A3 or A4 sized paper to printer or scanner at waist height Computer use (see Image 4) which involves: o Prolonged periods of static sitting o Fine motor control to type and navigate mouse o Gross motor movements of the shoulder and upper limb to navigate mouse o Prolonged periods of visual acuity o Frequent requirement for divided attention, problem solving, attention, working memory and concentration N.B. Different individual computer ergonomic set-ups will exist depending on the worker Phone calls comprising incoming and outgoing calls which involves: o Find motor movements to dial phone number pad o Gross motor movements of the upper limb to reach and hold phone to ear o Phone headset use if headset available o Occasional simultaneous use of keyboard, mouse and/or writing for handwritten notes N.B. Office Based Role workers should avoid cradling the phone between shoulder and ear via lateral neck flexion to simultaneously use hands to write or type due to the increased risk of neck strain Writing notes on paper based documents. Writing will be of variable amounts depending on the nature and requirements of the task at hand. Reading which involves: o Prolonged periods of sitting o Could be reading off the computer or paper-based documents or a combination of the two o Can involve highlighting on paper-based documents Filing which involves: o Fine motor movements to sort paper based documents into files o Place files on desk, pigeon hole or box – these could be at heights ranging from floor to above shoulder height o Alerting archiving to collect box of files o Lifting box of files weighing up to 10kg (see Image 1) o Files can vary in size from one sheet to hundreds of sheets o Reaching to place files/folders on shelves at desk at slightly above waist height or into compactus at heights that can vary from ankle to above shoulder heights. Shredding which involves: o Feeding paper into shredding bin or into shredder o Emptying shredder which requires bending to remove paper bin and carrying paper bin approximately 15m to garbage bin Laminating which involves: o Feeding paper at waist height into laminator o Reaching over to the back of the laminator to slide cutter along paper at the back of the laminator (see Image 6) o Bending/stooping and reaching under laminator to collect laminated document
Lifting/carrying which includes: o Envelope boxes o File boxes (see Image 1) o Paper reams o Box of paper reams o Miscellaneous paper files and documents
Hazards identified
Miscellaneous Office Duties which includes but is not limited to stapling, hole punching and stamping Whilst completing their allocated tasks, - Office Based Roles may be subjected to a number of varying hazards. This includes: • Manual handling: o Intermittent and repetitive requirement to stand, lean, stoop, crouch, squat and twist the entire body in order to lift items and operate machines. o Participation in heavy lifting and carrying of items which weigh up to 14kg • Potential for injuries as a result of dropping heavy items • Potential for burn injuries from laminator • Potential for bodily injury when operating machines • Potential for electrical shock injury when operating machines • Potential for injury from inappropriate workstation set-up • Potential for psychological injury from dealing with aggressive or difficult clients either in person or on the telephone.
Environment
Office Based Role workers are required to work within an indoor environment. As such, they would be exposed to controlled temperature and ventilation within an indoor environment
PPE used
Nil personal Protective Equipment is required when completing the Office Based Role
Classification of task
Medium
Image 1: Lifting file box from floor
Image 2: Mailing Machine
Image 3: Folding A2 plans
Image 4: Computer ergonomic set-up
Image 5: Plan printer with plan paper rolls visible in open plan paper tray
Image 6: Reaching behind laminator to slide cutter
Physical Demand Matrix
Constant
Frequent
Occasional
Intermittent
Body Posture
Rare
Office Based Role
Not required
Role
Standing
Sitting
Forward Reaching
Neck flexion / extension / rotation Reaching above shoulder height
Stooping & bending forward from standing position
Kneeling / squatting
Trunk rotation
Comments
Occasional requirement to stand whilst completing all listed tasks that are not desk-based Constant requirement to sit whilst completing computer and desk-based tasks (see Image 4) Occasional requirement to reach forward whilst: • Obtaining documents from laminator and sliding cutter at the rear of laminator (see Image 6) • Folding plans (see image 3) • Placing or collecting files from pigeon holes and desks • Inserting and collecting documents from printer/scanner/mailing/machine • Placing files or folders onto shelving at desk or in compactus Constant movements of the neck in all directions required whilst completing all listed tasks Intermittent reaching above shoulder height required to access storage areas and pigeon holes Intermittent requirement to stoop and bend from a standing position when: • Lifting file boxes (see Image 1) • Collecting document from underneath laminator • Replacing printer paper tray • Replacing plan printer paper rolls (see image 5) Rare requirement to kneel and squat whilst accessing file boxes from underneath desks, or replacing paper in photocopier trays Occasional trunk rotation required (left and right) whilst completing all tasks
Mobility
Climbing step / platform
Rare requirement to climb a step / platform
Walking
Occasional walking required whilst completing all tasks that are not desk-based
Walking over uneven surfaces
Walk over uneven surfaces not required
Ladder climbing
Ladder climbing not required
Manual Handling
Unilateral lifting Bilateral carrying
Lifting with weight away from body <10kg
Occasional requirement to lift items using one upper limb including paper files of varying sizes Intermittent requirement to lift and carry using both upper limbs. This task is completed whilst lifting (and carrying) paper ream boxes, plan paper rolls and larger files Intermittent requirement to lifting <10kg away from body to place files and folders on/off desks, over-desk shelving, shelving at or above shoulder height and in a compactus or similar filing structure
NR = Not Required within this range of duties; R = Rarely (less than 1 x weekly); I = Intermittently (1 x every 2.5 hours); O = Occasional (1 x every 30 minutes); F = Frequent (1 x every 2 minutes); C = Constant (1 x every 15 seconds)
Lifting with weight away from body >10kg Lowering a vertical distance > 25cm from waist to floor Lifting a vertical distance > 25cm from waist to shoulder height
Lifting >10kg away from body not required
Intermittent requirement to lower items from waist to floor
Intermittent requirement to raise a vertical distance >25cm from waist to shoulder height Occasional requirement to lift up to 4.5kg; this extends to: • Files • Paper reams • File boxes • Office equipment Intermittent requirement to lift up to 9kg; this extends to: • File boxes (see Image 1) Rare requirement to lift 9kg – 22kg; this extends to: • File boxes (see Image 1) • Plan paper rolls
Lifting 0kg - 4.5kg
Lifting 4.5kg - 9kg
Lifting 9kg - 22kg Lifting 22kg - 45kg
Lifting 22kg – 45kg not required
Lifting 45kg+
Lifting 45kg+ not required
Handling unstable objects
Handling unstable objects not required
Carrying
Pushing / pulling
Sustained/repetitive hand grip
Occasional requirement to carry items as listed above is required Rare requirement to push / pull which extends to: • Storing and removing file boxes from underneath desks • Pushing document trolley Frequent requirement to sustain hand grip whilst: • Using mouse • Lifting and carrying all items • Writing • Using stationary items including but not limited to hole punchers, staplers, and stamps
Tool use
Tool use not required
Exposure to vibration
Office Based Role workers are not exposed to vibration.
Psychosocial Demands
Personal
Concentration
High levels of concentration required while completing all listed tasks
Patience
Emotional stability
Judgement
Reasoning
Office Based Role workers are required to possess medium levels of patience whilst completing all listed tasks Office Based Role workers are required to have a developed emotional stability whilst completing all tasks Office Based Role workers are required to exercise sound judgement whilst completing all aspects of the role Office Based Role workers are required to exercise sound reasoning whilst completing all aspects of the role
Isolation
-
Autonomy
Peer support
Social network
Social
Office Based Role workers work in a team and are not exposed to isolation Office Based Role workers are able to utilise autonomy with respect to the processes in which they complete a task, however have no autonomy with respect to the work which is allocated to them by Supervisor Peer support is available whilst Office Based Role workers complete their designated duties. Peer support is generally requested should the circumstances require it. A social network is available for all Office Based Role workers through
NR = Not Required within this range of duties; R = Rarely (less than 1 x weekly); I = Intermittently (1 x every 2.5 hours); O = Occasional (1 x every 30 minutes); F = Frequent (1 x every 2 minutes); C = Constant (1 x every 15 seconds)
the City of Stonnington Production demands
Stress
Office Based Role workers are required to complete jobs within specified deadlines and this is more important in some areas of the organisation than in others. Office Based Role workers could be exposed to stressful situations such as meeting specified deadlines and production demands, dealing with aggressive or upset clients, taking abusive or aggressive phone calls, general workload demands.
Appendix A TASK ANALYSIS Frequency of physical demands The frequency of the physical demands required as part of the jobs assessed is defined under the following categories: (NR): (R): (I): (O): (F): (C):
Not required is defined as being not within this range of duties Rarely is defined as less than one performance per week Intermittently is defined as one performance every 2.5 hours Occasional is defined as one performance every 30 minutes Frequent is defined as one performance every 2 minutes Constant is defined as one performance every 15 seconds
Classification of Physical Demands: The following are the classifications used to categorise specific jobs based on their physical demands, as adapted from the Dictionary of Occupational Titles. Sedentary • Lifting 4.5kgs maximum and occasionally lifting and carrying such articles as dockets, ledgers and small tools. • Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out the job duties. • Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met. Light • Lifting 9kgs maximum with frequent lifting and/or carrying of objects weighing up to 4.5kgs. • Even though the weight lifted may be only a negligible amount, a job is in this category when it requires walking or standing to a significant degree; or when it requires sitting most of the time with a degree of pushing and pulling of arm or leg controls; and/or when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. • Physical demand requirements are in excess of those for sedentary work. Medium • Lifting 22kgs maximum with frequent lifting and/or carrying of objects weighing up to 11kgs. • Physical demand requirements are in excess of those for Light work. Heavy • Lifting 45kgs maximum with frequent lifting and/or carrying of objects weighing up to 22kgs. • Physical demand requirements are in excess of those for Medium work. Very Heavy • •
Lifting objects in excess of 45kgs with frequent lifting and/or carrying of objects weighing 22kgs or more. Physical demand requirements are in excess of those for Heavy work.
NR = Not Required within this range of duties; R = Rarely (less than 1 x weekly); I = Intermittently (1 x every 2.5 hours); O = Occasional (1 x every 30 minutes); F = Frequent (1 x every 2 minutes); C = Constant (1 x every 15 seconds)
