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3330 Earhart Dr. #200, Carrollton, TX 75006 • 972-233-COPY(2679)
TECHNOLOGY PARTNERS Excellent client support has always been a tradition of ours. We realize it’s a privilege to serve your needs. It’s no secret anyone can ship you a piece of equipment. The real issue is what happens when there are problems. At MFD we recognize the importance of support and implementation, so when our system needs attention, we are there when you need us. Our highly trained team of service technicians provide a total solution, ensuring that your systems and equipment are running at peak performance levels.
At MFD Services we are very selective when it comes to choosing our technology partners. In seeking to provide you with the ideal business solution, MFD collaborates with some of the world’s leading document solution innovators.
SERVICE WITH A SOLUTION TechTrack TechTrack Delivers the Fastest On-site Service Available MFD Services' technicians carry State of the Art GPS devices and laptop computers with wireless data services, allowing our customer service representatives to stay in constant communication. In addition to our technicians' real time location, the map also displays where you and your equipment needing service is located. Our average response time is less than three hours from the time your call is received.
Our Performance Program Program Includes: ✓ Lifetime equipment performance guarantee
✓ Technicians are factory trained and certified
✓ 3 Hour Response time
✓ Proactive firmware updates
✓ Local state–of-the-art Dispatch
✓ Order supplies and place service calls online
✓ Remote Assistance
✓ GPS Tracking
✓ Ongoing Key-op Training
✓ Automated meter reading and reporting
WHY CHOOSE MDF SERVICES MFD When the cost of owning your laser printers has become a huge line item on your budget... When printer downtime has begun to cost your company more and more... When you have been paying too much for the same service provider for years and years... MFD Services can help you control the rising cost of printer break downs, toner cartridge purchasing, maintenance contract renewals, refreshing printer technology, and every other cost that is associated with owning a corporate fleet of printers.
By streamlining how you process service calls, toner orders and the overall management of your laser printers, MFD Services can support you in implementing a cost-controlled plan to address your increasing printer expenses, while simultaneously promoting efficiency in the work place.
MFD Services has Custom Service Programs for corporate clients that have:
One Corporate Office with multiple laser printers or
Multiple branch locations across the United States
As your preferred partner, we focus all of our efforts to customize the right solution to fit your laser printer service and supply needs. Seattle
San Francisco
Los Angeles
Phoenix
On-Site Nationwide Service!
Boston
New York
Atlanta
Dallas
Houston Miami
Our Promise
P R 0 M I S E
Priority Service If your unit is completely down, it is our goal to respond within one hour from the time we receive your call and three hours for routine maintenance calls.
Remote Diagnostics All our products come standard with remote diagnostic intelligence. Most service requests, low toner levels and PM’s will be reported to us before you even call.
Outstanding Customer Service MFD Service strives to exceed our customer’s expectations and indoctrinates in all employees that Customers Come First.
Money Matters We provide the Extra's at no charge: Free installation, Free connectivity, Free cost analysis, Free moves, Free training.
Intensive Training Upon installation, we provide onsite training for all your staff on equipment on all features and general operations.
Solution Focused MFD Sales Consultants focus on your business condition and assess opportunities to help reduce operating cost and increase employee productivity.
Elite Guarantee If, at any time within four years of installation, your equipment is not operating up to manufacturer's specifications we will replace it with a like or better unit at no charge to you.
About MFD SERVICES Character Core Values We value our people We strive to build long term, lasting relationships with people of merit. We seek to provide a positive work environment with a commitment to preparation that encourages and rewards outstanding performance and allows our team members to grow to their full potential.
We value customer loyalty We commit ourselves to exceeding our customer's expectations by providing outstanding service.
We value integrity Success is built on people of character, capability and consistency. Our actions will reflect these traits as we deal with customers, team members, vendors and financial partners.
We value positive attitude Since a leader's attitude influences followers more quickly than actions, we seek to recognize and promote leaders with a positive outlook.
We value innovation We will constantly seek ways to innovate and improve, developing a culture that promotes and rewards creativity.
We value excellence It is our desire to exceed the expectations of our customers, vendors, staff, communities, and financial partners by providing exceptional products, programs and customer service.
We value profit We are all accountable to maximize the net income for the company. Our individual advancement and reward is directly related to our ability to create profit.
We value growth We value the individual growth of each of our team members and seek to broaden our knowledge for accomplishment as a company.
We value hard work We recognize the benefits of extraordinary effort, and encourage our team to embrace a willingness to "go the extra mile."
We value empowerment To create a culture where our talented people take the initiative and prudent risk taking is encouraged and rewarded.
AWARDS
17th Annual Spring Awards • High-resolution large color touch screen provides exceptional state-of-the-art help guides, along with excellent clarity and well organized menus that users will find easy to navigate • Standard 2 GB RAM / 160 GB Hard Disk Drive (HDD) (Varies by device) • Versatile media handling and flexibility, with the ability to print on stock as heavy as 110 lb Cover (300 g/m²) and paper sizes up to 12” x 18” as well as printing 12” x 47” banners • Vast security options include IPv6 and IPsec, Security Watermark, Custom Box, and Secure Document Box which lets users keep frequently used documents on the device for hassle-free printing, secure file sharing, and pin-based Private Print • Advanced scanning features include Scan to Folder (SMB), Scan to e-Mail, Scan to FTP, Scan to USB, WSD Scan and TWAIN Scan
Copystar
Best Office Line of the Year CS 8000i, CS 6500i, CS 5500i, CS 4500i, CS 3500i, CS 7550ci, CS 6550ci, CS 5550ci, CS 4550ci, CS 3550ci,
• HyPAS technology is a powerful and scalable software solution platform designed to optimize Kyocera’s MFPs with integrated solutions that enable this series to seamlessly integrate with widely accepted Business Applications and operate in virtually any environment
CS 3050ci Copyright © 2012 BERTL Inc. | Business Equipment Research and Test Laboratories All Rights Reserved. The license under which this document is made available and applicable law prohibit any reproduction or further transmission of any portion of this document.
Buyers Laboratory Inc.
Pick
Of The
Buyers Laboratory Inc.
Year
Pick
Of The
Year
Copystar
Copystar
(a division of Kyocera Mita America, Inc.)
(a division of Kyocera Mita America, Inc.)
CS 305
CS 5550ci
Outstanding 21- to 30-ppm A3 Monochrome MFP
Outstanding 51- to 60-ppm A3 Color MFP
Winter 2011 Summer 2011 Anthony F. Polifrone Anthony F. Polifrone Managing Director Managing Director
Winter 2011 Summer 2011
Date Date
Anthony F. Polifrone Anthony F. Polifrone Managing Director Managing Director
THE LEADING INDEPENDENT GLOBAL DOCUMENT IMAGING PRODUCTS TEST LAB
Date Date
THE LEADING INDEPENDENT GLOBAL DOCUMENT IMAGING PRODUCTS TEST LAB
BUYERS LABORATORY INC. NORTH AMERICA EUROPE ASIA BUYERSLAB.COM
BUYERS LABORATORY INC. NORTH AMERICA EUROPE ASIA BUYERSLAB.COM
©2011 Buyers Copyright Laboratory. 2011 Buyers Reproduction Laboratory. without Reproduced written permission with thefrom written Buyers permission Laboratory of Buyers is illegal Laboratory and strictly Inc. prohibited.
©2011 Buyers Copyright Laboratory. 2011 Buyers Reproduction Laboratory. without Reproduced written permission with thefrom written Buyers permission Laboratory of Buyers is illegal Laboratory and strictly Inc. prohibited.
Volume 35, Issue 4
OPA
THE OFFICE PRODUCTS ANALYST
BY INDUSTRY ANALYSTS, INC.
Copystar Rated Best Overall By Technicians Results from The Office Products Analyst’s Technician Survey Each year, we conduct dozens of studies and surveys. One of our most important surveys is that of copier/MFP technicians where we ask them to rate the equipment and the manufacturers they work with on a daily basis. This year’s
The Office Equipment Authority
OPA
study was conducted with dealer service managers at 139 office equipment dealerships in the United States, encompassing over 30,000 multifunctional printers. Of six brands found in this study, Copystar dominated, being rated highest in key categories such as Service Support, Product Reliability,
Inventory as well as Overall Average.
Overall Rating (out of 10)
Copystar Canon Ricoh Family Konica Minolta Sharp Toshiba
9.0 8.5 8.4 8.4 8.3 8.2
The Office Products Analyst is the longest running, continuously published publication focusing exclusively on the office automation industry. Published by Industry Analysts, Inc., in Rochester, NY, The OPA conducts thousands of end-user and office equipment dealer surveys each year. Copystar did not fund this study. © 2011, Industry Analysts, Inc. All rights reserved. Licensed for use in North and South America. www.industryanalysts.com
50 Chestnut Street, Suite 900 • Rochester, NY 14604 • (585) 232-5320
3330 Earhart Drive #200 Carrollton, Texas 75006 972-233-COPY(2679) www.mfdservices.com
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