Our Complete Commitment To You! Big O Brand Tires

Transcript

OUR COMPLETE COMMITMENT TO YOU! At Big O Tires we’re committed to providing complete and total satisfaction. That’s why we back our tires with one of the most comprehensive OURand COMPLETE COMMITMENT TO YOU! warranty service policies available in the marketplace today. We stand behind every tire we sell! At Big O Tires we’re committed to providing complete and total satisfaction. That’s why we back our tires with one of the most comprehensive warranty and service policies available in the marketplace today. We stand behind every tire we sell! Big O Brand Tires – Limited Lifetime of Tire Protection Every new Big O brand tire (with the Big O name on the sidewall) comes with the following warranty protection and service package: BIG O BRAND TIRES – LIMITED LIFETIME OF TIRE PROTECTION • 3-Year Full Free Repair or Replacement Road Hazard Warranty: If your Big O brand tire suffers a non-repairable puncture due to a road during thetire first(with 3-years replace it atcomes no charge.* Everyhazard new Big O brand the of Bigservice, O namewe’ll on the sidewall) with the following warranty protection and service package: • 3-Year Full Free Replacement Workmanship & Materials Warranty: If your Big O brand tire suffers a non-repairable defect in workmanship or materials during the first 3-years ofROAD service, we’ll replace it at no charge.* 3-YEAR FULL FREE REPAIR OR REPLACEMENT or workmanship and materials for the useful life** of the tire. HAZARD WARRANTY: If your Big OAssistance brand tire suffers a non• 3-Year Free 24/7 Flat Tire Changing and Reimbursable Benefits: Your new Big O brand tire comes with nationwide FREEToll ROTATION AND REBALANCE FOR USEFUL LIFE duecoverage to a road for hazard during the the first date 3 years 24/7repairable roadsidepuncture assistance 3 years from of purchase. Free: 800-351-8545. See back forTHE details or visit www. OF THE TIRE: We want you to get maximum tread life from of service, we’ll replace it at no charge.* bigoroadside.com your Big O brand tire, so we’ll rotate and rebalance your tires 3-YEAR FULL FREE REPLACEMENT WORKMANSHIP & 5,000 milesstill for got the useful life** of with the tire. • Limited Lifetime Prorated Repair or Replacement Coverage: Afterevery 3-Years, we’ve you covered our limited prorated repair MATERIALS warranty WARRANTY: If your Big O brand tire suffers a nonor replacement for road hazards or workmanship & materials for the useful life** of the tire. repairable defect in workmanship or materials during the first 3 FREE FLAT REPAIR COVERAGE FOR THE USEFUL LIFE** • Freeyears Rotation andwe’ll Rebalance Useful Life of the Tire: We want you TIRE: to getIfmaximum life from your BigtoOmake brand tire, so OF THE we sold it, tread we’ll repair it! We want of service, replace itfor at the no charge.* we’ll rotate & rebalance your tires every 5000 miles for the useful lifesure of the thattire. every Big O brand Tire is repaired in accordance with FREECoverage 24/7 FLATfor TIRE established the RMA (Rubber • Free3-YEAR Flat Repair theCHANGING Useful LifeASSISTANCE of the Tire: AND If we soldguidelines it, we’ll repair it! Webywant to make sureManufacturers that every Big O brand Tire REIMBURSABLE BENEFITS: Your new Big O brand tire comes Association) Puncture Repair Procedures. is repaired in accordance with guidelines established by the RMA (Rubber Manufacturers’ Association) Puncture Repair Procedures. with nationwide 24/7 roadside assistance coverage for 3 years LIMITED MILEAGE WARRANTY: Your Big O brand tire is from Mileage the date of purchase. Your Toll Free: Visit www. • Limited Warranty: Big O800-351-8545. brand tire is covered by a limited mileage warranty for __________miles. bigoroadside.com for details. covered by a limited mileage warranty for __________miles. LIMITED LIFETIME PRORATED REPAIR OR REPLACEMENT COVERAGE: After 3 years, we’ve still got you covered with our limited prorated repair or replacement warranty for road hazards Please refer to the back of your Big O Tires invoice for complete warranty detaxils. Please refer to the back of your Big O Tires invoice for complete warranty details. Other New Tires (Non-Big O Brand) – Basic Warranty Protection Other New Tires (Non-Big O Brand) come with the following warranty & service coverage: • Manufacturer’s Limited Workmanship & Materials Warranty: If a tire suffers a non-repairable defect in workmanship or materials, it OTHER NEWinTIRES (NON-BIG O BRAND) – of theOPTIONAL TIRE PROTECTION PACKAGE (TPP) will be warranted accordance with the terms and conditions manufacturer’s warranty. BASIC WARRANTY PROTECTION Available new non-Big O brand tires at the time of • Free Rotation Every 5,000 Miles and Free Flat Repairs for the Useful Life offor the Tire Other new tires (non-Big O Brand) come with the following purchase. If purchased along with your new non-Big O brand tires, this optional Tire Protection Package (TPP) provides • Limited Warranty: warrantyMileage and service coverage:Your non-Big O brand tire is covered by a limited mileage warranty for ___________miles. you with the same comprehensive coverage that comes with Please refer to the back of your Big O Tires invoice for complete warranty details. every Big O brand tire. Coverage includes: MANUFACTURER’S LIMITED WORKMANSHIP & MATERIALS WARRANTY: If a tire suffers a non-repairable defect in workmanship or materials, it will be warranted in accordance with the terms andProtection conditions of the Package manufacturer’s(TPP) warranty. Optional Tire • 3-Year Full Free Repair or Replacement Road Hazard Warranty • 3-Year Full Free Replacement Workmanship & Materials Warranty Available for new non-Big brandMILES tires at theFREE time of purchase. If purchased withFlat your non-Big O brand tires, this optional Tire • 3-Yearalong Free 24/7 Tirenew Changing Assistance and FREE ROTATION EVERYO5,000 AND FLAT Protection (TPP) provides withTIRE the same comprehensive coverage that Benefits comes with every Big O brand tire. Coverage includes: Reimbursable REPAIRSPackage FOR THE USEFUL LIFE you OF THE • 3-Year Full Free Repair or Replacement Road Hazard Warranty LIMITED MILEAGE WARRANTY: Your non-Big O brand tire is covered a limited mileageWorkmanship warranty for ___________miles. • 3-Year Full by Free Replacement & Materials Warranty Please refer to the back of your Big O Tires invoice for complete • 3-Year Free 24/7 Flat Tire Changing Assistance and Reimbursable warranty details. Benefits • Big Limited Lifetime Prorated O Tires Store No.: Repair or Replacement Coverage • Limited Lifetime Prorated Repair or Replacement Coverage You can get the best coverage in the business for just pennies a day. • Free Rotation and Rebalance for the Useful Life of the Tire SALESPERSON’S NAME • Free Flat Repair Coverage for the Useful Life of the Tire • Free Rotation and Rebalance for the Useful Life of the Tire • Purchase Free Flat Repair Date:Coverage for the Useful Life of the Tire Big O Tires Invoice No.: SIGNATURE You can get the best coverage in the business for just pennies a day. DATE Customer Name: Salesperson’s Name: _________________________________ Signature: ____________________________ Purchase Date ____________ We’veWe’ve got you covered across the U.S.A. Our Warranty and Service areOhonored at over 1200 Big O Tires, Tire Kingdom, got you covered across the U.S.A. Our Warranty and Service Protection policiesProtection are honored at policies over 1,200 Big Tires, Tire Kingdom, Merchant’s Tire and NTB locations across America. So, no matter whereNTB you go, drive with the confidence of knowing riding onwhere one of the bestgo, protected backed on the road today. Thank You for Your Business! Merchant’s Tire and locations across America. So,you noare matter you driveand with thetires confidence of knowing you are riding on one of the *Installation charges (mounting,tires initial on balance valve today. stems) apply at the time purchase, at the time of tire replacement, and may vary by location. Local or state new tire fee extra. Tire best protected and backed theandroad Thank YouofFor YourandBusiness! disposal fees extra. Plus 10% shop fee based on pre-invoiced retail price, not to exceed $35 on installation charges. See store associate for details. * Installation charges (mounting, and valve apply tread at thegroove time of purchase, andfrom at the time and varywhichever by location. Local state new tire fee **Useful life of the tire meansinitial morebalance than 2/32 of an inchstems) of remaining depth or six years the dateofoftire thereplacement, original purchase ofmay the tire, comes first.orAll Big O extra. Tire disposal extra. Plus 10% shoptofee onpurchaser pre-invoiced retail exceed $35 on store for details. warranties arefees nontransferable and apply thebased original only and onlyprice, if thenot tire to is on the vehicle oninstallation which it wascharges. originally See installed . associate WarrantyPad/Rev.02/2015 **Useful life of the tire means more than 2/32 of an inch of remaining tread groove depth or six years from the date of the original purchase of the tire, whichever comes first. All Big O warranties are nontransferable and apply to the original purchaser only and only if the tire is on the vehicle on which it was originally installed. WARRANTYPAD/REV.11/2012 24 HOUR ROADSIDE ASSISTANCE BENEFIT WITH PURCHASE OF BIG O BRANDED TIRES OR TIRE PROTECTION PACKAGE OUR COMPLETE COMMITMENT TO YOU! At Big O Tires Assistance we’re committed to providing complete total satisfaction. That’sfrom why we backyou our purchased tires with one of the Your Roadside Benefit is provided to you and by the Big O Tires facility which your tiresmost andcomprehensive is identified and service policies available in the marketplace today. We stand behind every tire we sell! onwarranty your invoice. Your Roadside Assistance Benefit begins on the date identified on your original Big O Tires invoice and continues for a period of 36 months. This benefit is available only to you, the original purchaser as identified on the original invoice, and is not transferable. Coverage is strictly limited to the specific vehicle identified on the original invoice. You must have a minimum purchase of Big O eligible BrandforTires – –Limited Lifetime ofdollar Tireamounts Protection $25 to be service the purchase details and must be listed on your invoice. Roadside service is available in theEvery United Canada. newStates Big Oand brand tire (with the Big O name on the sidewall) comes with the following warranty protection and service package: • 3-Year Full Free Repair or Replacement Road Hazard Warranty: If your Big O brand tire suffers a non-repairable puncture due to a Flat Tire Changing Assistance – Assistance will be provided for the installation of your useable spare tire. If you are in need of flat tire road hazard during the first 3-years of service, we’ll replace it at no charge.* changing assistance for a tire that you purchased from an active Big O Tire location, you must call 800-351-8545 to be connected with 3-Year Full Free Replacement Workmanship & Materials Warranty: If your O brand suffers a non-repairable defect the• nationwide service provider. You must have your Big O Tires invoice for the Big purchase of tire eligible tires available at the time in of the or materials during first 3-years of service, replace no charge.* call. workmanship Flat tire changing assistance will the be provided at no charge we’ll to you, up toitaatmaximum of $75. You are responsible for any and all charges over $75. TheFlat service requires use of a credit card to arrange forYour dispatch. • 3-Year Free 24/7 Tire provider Changing Assistance and Reimbursable Benefits: new Big O brand tire comes with nationwide 24/7 roadside assistance coverage for 3 years from the date of purchase. Toll Free: 800-351-8545. See back for details or visit www. If you are in need of additional roadside assistance services, you must call 800-351-8545 to be connected with the nationwide service bigoroadside.com provider. You must pay for the services listed below. The service provider requires use of a credit card to arrange for dispatch. You will Limited Lifetime Prorated Repair or aReplacement 3-Years, we’ve still got you covered with our limited prorated repair be •reimbursed for covered services up to maximum ofCoverage: $75.00 perAfter occurrence. or replacement warranty for road hazards or workmanship & materials for the useful life** of the tire. Rotation and for the Useful Life of the Tire: We want you to getprogram maximum life from your Big O brand tire, so The• Free services eligible forRebalance reimbursement provided through this Roadside Assistance aretread described below: we’ll rotate rebalance tires every 5000 miles qualified for the useful lifefacility of the or tire. 1. Towing – Your& vehicle willyour be towed to the nearest repair to the repair facility of your choice. 2. Lockout Service – Assistance willthe be Useful provided inof unlocking therepair eventit!the lost orsure locked • Free Flat Repair Coverage for Life the Tire:your If wevehicle sold it, in we’ll We keys wantare to make thatinside. every Big O brand Tire 3. Fuel, Oil, Fluid and Water Delivery Service – An emergency supply of gasoline (where permitted), oil, fluid andRepair waterProcedures. will be is repaired in accordance with guidelines established by the RMA (Rubber Manufacturers’ Association) Puncture delivered to your vehicle. You must pay for the costs of the actual fluids delivered. • Limited Warranty: Your will Big O brand tireyour is covered limited warranty for __________miles. 4. Jump StartMileage – The service provider jump start vehicleby inathe eventmileage your battery becomes discharged. Please refer to the back of your Big O Tires invoice for complete warranty details. The driver of the vehicle must be with the vehicle when the service provider arrives, as roadside assistance cannot be provided to an unattended vehicle. If the driver is not with the vehicle, you may incur additional fees which are not covered under the terms of this program. You must call 800-351-8545 to arrange for Roadside Assistance service. Service secured through any other source will not be Other New Tires (Non-Big O Brand) – Basic Warranty Protection reimbursed. Other New Tires (Non-Big O Brand) come with the following warranty & service coverage: To •file a reimbursement claim, you must submit the following information withinaninety (90) days defect of the in date of service: or materials, it Manufacturer’s Limited Workmanship & Materials Warranty: If a tire suffers non-repairable workmanship 1. A will photocopy of the original invoice identifying the participating repair center and the services performed. The invoice must identify be warranted in accordance with the terms and conditions of the manufacturer’s warranty. the purchase of a Big O branded tire or Tire Protection Package, year, make and model of your vehicle. • Freecomplete Rotationname, Everyaddress 5,000 Miles and Free Flat Repairs for the Useful Life of the Tire 2. Your and telephone number. 3. A• Limited photocopy of theWarranty: paid invoice fornon-Big roadside assistance an authorized auto service provider. paid invoice must detail the Mileage Your O brand tire isfrom covered by a limited mileage warranty forThis ___________miles. name, address and telephone number of the service provider. It must also identify the customer and the specific vehicle receiving the PleaseSubmit refer tothe theabove back of your Big O Tiresto:invoice for complete warranty details. service. documentation Big O Roadside Assistance Reimbursement Optional P.O. Box 33535 Tire Protection Package (TPP) Denver, CO 80233 Available for new non-Big O brand tires at the time of purchase. If purchased along with your new non-Big O brand tires, this optional Tire Protection Package (TPP) provides you with the same comprehensive coverage that comes with every Big O brand tire. Coverage includes: SERVICES NOT COVERED: • 3-Year Full replacement Free Repair orkeys, Replacement Road HazardThe Warranty Big O Tires No.: Cost of parts, lubricants or fluids. cost of installation for any Store product or materials. Tire repair, replacement, mounting or removing of any tires (unless related to the installation of a spare tire), snow tires or chains. Service on a vehicle that • 3-Year Full Free Replacement Workmanship & Materials Warranty is in an unsafe condition. Towing or services performed by an unauthorized service provider. Any additional labor due to specialized • 3-Year Free 24/7 Flat Tire Changing Assistance Reimbursable Purchase Date: modifications or enhancements made to equipment or processes required to transport orand service your vehicle due to non-factory Benefits the vehicle. Towing from or repair work performed at a service station, garage or repair shop. A second tow or service for the same • Limited Lifetime Repair or Replacement Coverage disablement. TowingProrated or service on roads not regularly maintained, such as sand beaches, open fields, forests and areas designated as not passable due to construction, etc. Any services off road. at the direction of a law enforcement • Free Rotation and Rebalance for the Useful Life of theperformed Tire BigTowing O Tiresperformed Invoice No.: officer relating to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law. Any roadside assistance • Free provided Flat Repair for the Lifecitizen’s of the Tire services toCoverage your vehicle by Useful a private assistance is not covered and is not reimbursable. Non-emergency towing or other non-emergency service. The Roadside Assistance is provided to you throughName: a network of independent service providers. As You can get the best coverage in the business for just pennies a day. Customer independent contractors, they have exclusive control over their own equipment and personnel. Neither the program administrator nor Salesperson’s Name: _________________________________ Signature: Date ____________ the participating automotive service facility are responsible for acts____________________________ or omissions of the independentPurchase contractors. We’ve got you covered across the U.S.A. Our Warranty and Service Protection policies are honored at over 1200 Big O Tires, Tire Kingdom, EXCLUSIONS: Merchant’s Tire and NTB locations across America. So,vehicles no matter where you go, the confidence of knowing you are riding on one of the This benefit applies only to motorized passenger (automobiles anddrive lightwith trucks) and specifically excludes trailers, vehicles with a best protected and backed tires on the road today. Thank You For Your Business! manufacturer’s load rating capacity greater than one ton, motorcycles, recreational vehicles and commercial vehicles (any vehicle used * Installation charges (mounting, initial balance and valve stems) apply at the time of purchase, and at the time of tire replacement, and may vary by location. Local or state new tire fee in commerce to transport persons or property). extra. Tire disposal fees extra. Plus 10% shop fee based on pre-invoiced retail price, not to exceed $35 on installation charges. See store associate for details. **Useful life of the tire means more than 2/32 of an inch of remaining tread groove depth or six years from the date of the original purchase of the tire, whichever comes first. All Big O warranties are nontransferable and apply to the original purchaser only and only if the tire is on the vehicle on which it was originally installed. WARRANTYPAD/REV.11/2012