Pcs 7 Service Support And Dignostics

Transcript

s Preface, Contents Service at a Plant 1 Checking Diagnostics Requirements 2 Messaging Concept in PCS 7 3 Process Control System PCS 7 Service Support and Diagnostics Storage - What Should Be Done? 4 Diagnostics for PCS 7 5 Manual Additional Information 6 SIMATIC Glossary, Index Edition 04/2004 A5E00164228-02 Safety Guidelines This documentation contains notice that you should observe to ensure your own personal safety, as well as to protect the product and connected equipment from damage. These notices are highlighted in the manual by a warning triangle and are marked as follows according to the level of danger: ! Danger ! Warning ! Caution indicates that death, severe personal injury or substantial property damage will result if proper precautions are not taken. indicates that death, severe personal injury or substantial property damage can result if proper precautions are not taken. Indicates that minor physical injury or property damage can result if proper precautions are not taken. Caution indicates that property damage can result if proper precautions are not taken. Notice draws your attention to particularly important information on the product, handling the product, or to a particular part of the documentation. Qualified Personnel Only qualified personnel should be allowed to install and work on this equipment. Qualified persons are defined as persons who are authorized to commission, to ground and to tag circuits, equipment, and systems in accordance with established safety practices and standards. Correct Usage Note the following: ! Warning This device and its components may only be used for the applications described in the catalog or the technical description, and only in connection with devices or components from other manufacturers which have been approved or recommended by Siemens. This product can only function correctly and safely if it is transported, stored, set up, and installed correctly, and operated and maintained as recommended. Trademarks PCS 7®, WinCC®, SIMATIC®, SIMATIC NET®, SINEC®, and STEP® are trademarks of Siemens AG. Other names in this documentation could be trademarks. Use of such names by third-parties for their own purposes could infringe upon the rights of the trademark owners. Copyright © Siemens AG 2004 All rights reserved Disclaimer of Liability The reproduction, transmission or use of this document or its contents is not permitted without express written authority. Offenders will be liable for damages. All rights, including rights created by patent grant or registration of a utility model or design, are reserved. We have checked the contents of this manual for agreement with the hardware and software described. Since deviations cannot be precluded entirely, we cannot guarantee full agreement. However, the data in this manual are reviewed regularly and any necessary corrections included in subsequent editions. Suggestions for improvement are welcomed. Siemens AG Bereich Automation and Drives Geschaeftsgebiet Industrial Automation Systems Postfach 4848, D- 90327 Nuernberg ©Siemens AG 2004 Technical data subject to change. Siemens Aktiengesellschaft A5E00164228-02 Preface Purpose of this Documentation This documentation contains information that supports you in: • Performing the necessary steps to ensure the availability of a PCS 7 system • Verifying requirements that should be satisfied to ensure effective diagnostics of your PCS 7 system • Understanding the message concept of a PCS 7 system. • Carrying out precise steps to respond to a fault and preparing detailed information about the state of the PCS 7 system for service experts. • Selecting the correct diagnostic tool enabling you to perform diagnostics on your PCS 7 system with the help provided. Disclaimer of Liability Warning ! Siemens does not accept responsibility for inappropriate use of the procedures presented in this service guideline or any consequences that might result thereof for the customer. Warning ! • All work must be performed by trained service personnel only. • Always observe the plant-specific rules and government regulations when making changes in a plant. • Observe the general plant-specific conditions and adjust the work accordingly. • Always bear in mind that changes in a plant can impact other sections of the plant. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 iii Preface Target Audience of This Documentation The Service Support and Diagnostics documentation is intended for use by the following trained service personnel (Service Level 1): • PCS 7 users • SIMATIC S7 specialists Required Knowledge This documentation contains information about working with PCS 7 intended for trained service personnel. Familiarity with the following is required to understand this documentation: • Basic knowledge of the Microsoft Windows 2000 operating system • Knowledge of the functions and configurations of SIMATIC PCS 7 (Engineering System, PCS 7 OS). • Knowledge of the functions and configurations of SIMATIC S7 (S7-400, STEP 7) • Knowledge of the functions and configurations of SIMATIC NET (network components and transmission media) What This Documentation Cannot Accomplish This documentation is a guide for service support. It therefore lays no claim to completeness. Because specific information for individual plants is not available, this documentation cannot guarantee the following: • That you will be able to use it to remedy faults by yourself • That, if service is required (similar or identical to what is presented), the procedure described will enable the cause of error to be located or the fault to be remedied • That detailed information about individual hardware or software components is complete • That detailed information about individual hardware or software errors is complete • That this manual can provide the expert knowledge of a service technician or a member of the hotline staff • That procedures carried out will not affect the plant • That the procedures described can be performed by means of remote access Scope of This Documentation This documentation is valid for the process control system PCS 7, version V6.0 and higher. iv Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Preface Preface Presentation of Technical Information • You can use the index to locate a diagnostic tool. • The Service Support and Diagnostics documentation is available in the following media forms: • PDF file on "PCS 7 - Electronic Manuals" CD • Online Help file on the PCS 7 Toolset CD The Help file contains video sequences to illustrate complex interactions of selected topics. You can view these video sequences by clicking the following icon in the Help file: Additional Support For any unanswered questions about the use of the product presented in this documentation, contact your local Siemens representative. http://www.siemens.com/automation/partner http://www.ad.siemens.de/cba/ You will find a guide to the technical documentation offered for the individual SIMATIC Products and Systems here at: http://www.siemens.com/simatic-tech-doku-portal Training Center We offer courses to help you get started with SIMATIC PCS 7. Contact your regional training center or the main training center in Nuremberg (90327) Federal Republic of Germany. Telephone: +49 (911) 895-3200 Internet: http://www.sitrain.com/ Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 v Preface A&D Technical Support Worldwide, available 24 hours a day: Nuernberg Beijing Peking Johnson City Worldwide (Nuernberg) Technical Support 24 hours a day, 365 days a year Phone: +49 (180) 5050-222 Fax: +49 (180) 5050-223 mailto:[email protected] GMT: +1:00 Europe / Africa (Nuernberg) United States (Johnson City) Asia / Australia (Beijing) Authorization Technical Support and Authorization Technical Support and Authorization Local time: Mon.-Fri. 8:00 to 5:00 PM Local time: Mon.-Fri. 8:00 to 5:00 PM Local time: Mon.-Fri. 8:00 to 5:00 PM Phone: +49 (180) 5050-222 Phone: +1 (423) 262 2522 Phone: +86 10 64 75 75 75 Fax: +49 (180) 5050-223 Fax: +1 (423) 262 2289 Fax: +86 10 64 74 74 74 mailto:[email protected] mailto:[email protected] mailto:[email protected] GMT: GMT: +1:00 -5:00 GMT: +8:00 The languages of the SIMATIC Hotlines and the authorization hotline are generally German and English. vi Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Preface Preface Service & Support on the Internet In addition to our documentation, we offer our Know-how online on the internet at: http://www.siemens.com/automation/service&support where you will find the following: • The newsletter, which constantly provides you with up-to-date information on your products. • The right documents via our Search function in Service & Support. • A forum, where users and experts from all over the world exchange their experiences. • Your local representative for Automation & Drives via our representatives database. • Information on field service, repairs, spare parts and more under "Services". Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 vii Preface viii Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Contents 1 Service at a Plant 1.1 1.1.1 1.1.1.1 1.1.1.2 1.1.1.3 1.1.1.4 1.1.1.5 1.1.1.6 1.1.2 1.1.2.1 1.1.2.2 1.1.3 1.1.3.1 1.1.3.2 1.1.3.3 1.1.4 1.1.4.1 1.1.4.2 1.2 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.4.1 1.3.5 1.3.5.1 1.3.5.2 1.3.5.3 1.3.5.4 1-1 Data Backup Strategies ................................................................................ 1-3 Backing Up ES Project Data ......................................................................... 1-4 Backing Up Parameter Settings of the SIMATIC Station............................. 1-4 Archiving a Project..................................................................................... 1-6 Retrieving a Project ................................................................................... 1-8 Archiving and Retrieving Multiprojects........................................................ 1-8 Backing Up User-Created Libraries.......................................................... 1-10 Backing Up User-Created Functions and Actions ..................................... 1-11 Backing Up PCS 7 OS Data........................................................................ 1-12 Backing Up Archive Data ......................................................................... 1-12 Reading Archive Data of Older Versions .................................................. 1-12 Backing Up SIMATIC BATCH Data ............................................................. 1-13 Generating a Backup ............................................................................... 1-14 Restoring Data from a Backup ................................................................. 1-15 Archiving Batches.................................................................................... 1-16 Creating an Image ...................................................................................... 1-17 Example for Generating an Image File ..................................................... 1-18 Example for Restoring Image Data .......................................................... 1-21 Software Updates ....................................................................................... 1-23 Hardware Updates...................................................................................... 1-23 Making Adjustments after a Hardware Change............................................ 1-24 Updating the CPU Operating System .......................................................... 1-25 Working with Device Database Files (*.GSE Files) ...................................... 1-28 Updating an IMxxx ...................................................................................... 1-29 Updating the Firmware of an IM by Means of Industrial Ethernet .............. 1-30 Updating an CPxxx ..................................................................................... 1-32 CP 341: Firmware Update ....................................................................... 1-32 CP 443-1: Firmware Update .................................................................... 1-34 CP 443-5 Basic: Firmware Update ........................................................... 1-36 CP 443-5 Extended: Firmware Update..................................................... 1-39 2 Checking Diagnostics Requirements 2-1 3 Messaging Concept in PCS 7 3-1 3.1 3.2 3.3 3.4 3.4.1 3.4.2 3.4.3 3.4.4 3.4.5 PCS 7 Message System ............................................................................... 3-2 Origin and Configuration of a Message ......................................................... 3-3 Obtaining Information about a Message ........................................................ 3-4 Understanding Messages ............................................................................. 3-4 Message Types in Message Lists and Archives ............................................ 3-4 Target Groups of Messages.......................................................................... 3-5 Message Lists during Process Operation ...................................................... 3-5 Overflow of Message Buffer .......................................................................... 3-7 Message Priority........................................................................................... 3-7 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 ix Contents 4 Storage - What Should Be Done? 4.1 4.1.1 4.1.2 4.1.3 4.1.4 4.1.5 5 4-1 Being Prepared for Expert Support ................................................................4-3 Plant Documentation .....................................................................................4-4 Reading Out the CPU Diagnostic Buffer.........................................................4-4 CPU Fault - Diagnostics.................................................................................4-5 OS Fault - Diagnostics...................................................................................4-6 Preparing Remote Diagnostics ......................................................................4-8 Diagnostics for PCS 7 5-1 5.1 Diagnostics of PC User Settings ....................................................................5-3 5.2 Diagnostics of PC Components .....................................................................5-4 5.3 Diagnostics on Network Connections.............................................................5-5 5.4 Diagnostics during Configuration ...................................................................5-6 5.5 Diagnostics on Modules.................................................................................5-6 5.6 Diagnostics on a CPU....................................................................................5-7 5.7 Diagnostics on PROFIBUS ............................................................................5-7 5.8 Diagnostics of the OS ....................................................................................5-8 5.9 Diagnostics of Time of Day ............................................................................5-9 5.10 Diagnostics of Hardware Displays................................................................5-10 5.11 Diagnostics Tools ........................................................................................5-12 5.11.1 Diagnostics of PC Components ...................................................................5-13 5.11.1.1 Win2000 Computer Management .............................................................5-13 5.11.1.2 Shares for Drives, Folders, and Files ........................................................5-14 5.11.1.3 System Tools - Local Users and Groups...................................................5-15 5.11.1.4 DOS Window/Command Prompt ..............................................................5-15 5.11.1.5 Set PC Station..........................................................................................5-16 5.11.1.6 Set PG/PC Interface .................................................................................5-16 5.11.1.7 Component Configurator ..........................................................................5-17 5.11.2 Diagnostics in the Network ..........................................................................5-18 5.11.2.1 NetPro......................................................................................................5-18 5.11.2.2 NCM S7 Industrial Ethernet ......................................................................5-18 5.11.2.3 NCM S7 PROFIBUS.................................................................................5-19 5.11.3 Diagnostics on the OS .................................................................................5-20 5.11.3.1 License.log File ........................................................................................5-20 5.11.3.2 Lifebeat Monitoring ...................................................................................5-21 5.11.3.3 WinCC "System Info" Channel..................................................................5-22 5.11.3.4 User Administrator....................................................................................5-23 5.11.3.5 WinCC Scope...........................................................................................5-23 5.11.3.6 WinCC - Channel Diagnosis .....................................................................5-24 5.11.3.7 NetCC ......................................................................................................5-24 5.11.3.8 Status of Multi-User Operation..................................................................5-25 5.11.3.9 Status of Connections ..............................................................................5-25 5.11.3.10 Redundancy State Control........................................................................5-25 5.11.4 Diagnostics on the SIMATIC Station ............................................................5-26 5.11.4.1 SIMATIC Manager....................................................................................5-26 5.11.4.2 HW Config................................................................................................5-27 5.11.4.3 Module Information...................................................................................5-27 5.11.4.4 PROFIBUS Diagnostics with the Diagnostic Repeater ..............................5-29 5.11.4.5 SIMATIC PDM..........................................................................................5-30 x Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Contents 5.11.5 Additional Diagnostics Options.................................................................... 5-31 5.11.5.1 Additional Diagnostics Options for PCS 7 ................................................ 5-31 5.11.5.2 Amprolyzer (Add-on Product)................................................................... 5-32 5.11.5.3 BANYnet (Add-on Product) ...................................................................... 5-33 5.11.5.4 BT 200 Bus Test Device .......................................................................... 5-33 5.11.5.5 SYSTEM Process Control Diagnostics (Add-on Product) ......................... 5-34 6 Additional Information 6-1 Glossary Index Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 xi Contents xii Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1 Service at a Plant This section presents measures for ensuring availability of a PCS 7 system. Information on fault-tolerant systems can be found in the Process Control System PCS 7; Fault-Tolerant Process Control Systems manual. Using information in this section, you should be able to do the following: • Preserve the specified condition of a plant (adhere to maintenance intervals, replace batteries, etc.) • Optimize the plant and prevent faults (update firmware, eliminate possible known error causes, etc.) • Minimize required downtimes due to faults (provide backups, etc.) Note to Reader Topics in this section are divided into topic areas. The following information is provided for each topic area: What? What is described? When? When can you perform this action? How? Information on the "topic area" can be found in the section entitled "...". Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-1 Service at a Plant Contents Topic Area Information Backing up data • What?: Information on backing up and restoring data in a PCS 7 system. Backups are necessary if you want to restore a component or configuration status (following a damaged hard disk, for example). • When?: Backups should always be generated when changes have been made in a plant. • How?: Information on creating data backups can be found in "Options for Data Backup". Software update A SIMATIC station may switch to STOP mode as a result of a software change. • What? Information on converting projects of older versions to a current version. There are two types of software updates: - Updates that utilize the "new" functions of a new version of PCS 7 - Updates that do not utilize the "new" functions of a new version of PCS 7 • When?: - If you want to utilize functions of a new version of PCS 7 - If you want your projects to always run on a current software version - If software corrections necessitate a conversion • How?: Information on updating software can be found in "Software Updates". Hardware update A SIMATIC station may switch to STOP mode as a result of a hardware change. 1-2 • What? Information on how to perform a firmware update and the subsequent configuration steps required • When?: If you want to convert components to a current version (because new functions are to be used or errors must be corrected, for example) • How?: Information on updating hardware can be found in "Hardware Updates" Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 1.1 Data Backup Strategies A project (PC) data backup: • Can be generated in different ways and for different purposes (project archiving, image file, etc.) • Ensures fast recovery of original status after a system failure Recommendations for Increasing Data Protection • Always perform a data backup: - After configuration changes - Before and after system component upgrades - Before and after configuration software upgrades • At a minimum, keep the three most recent versions of your project. • If you use different storage media for data backup (a second hard disk, ZIP disk, MOD, CD, etc.), data can also be read from another storage medium in the event of a defective device. • You can also back up data on hard disks of PCs in a network. Simultaneous hard disk failures on multiple PCs is very unlikely. Backing Up and Reconstructing Data Refer to the following data backup options: Backing up ES project data • Backing Up Parameter Settings of the SIMATIC Station • Archiving a Project • Retrieving a Project • Archiving and Retrieving Multiprojects Backing up OS project data • Backing Up Archive Data SIMATIC BATCH - backing up data • Backup of BATCH Data • Generating a Backup • Restoring Data from a Backup • Archiving Batches Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-3 Service at a Plant Generating an image • Backing Up Data by Generating an Image File • Example for Generating an Image File • Example for Restoring Image Data Note Make sure the backups are stored securely (store in separate rooms, fireproof cabinets, etc.). Make sure the backups are readable (particularly in the case of reusable storage media such as floppy disks). 1.1.1 Backing Up ES Project Data 1.1.1.1 Backing Up Parameter Settings of the SIMATIC Station Parameters (such as controller settings) can be changed online in the SIMATIC station using the OS and the engineering system. Different situations make it necessary to back up current data blocks, FBs, or parameter settings from the SIMATIC station (for example, after restoring configuration data from a data backup). You can make use of the following backup options: • Read out data blocks and FBs from the SIMATIC station • Read out charts containing current parameters from the SIMATIC station Notice These actions overwrite all of the configured settings with the current plant values (note the start value settings, for example). ! 1-4 Danger If you read in these data, you must ensure that hazardous conditions cannot occur following a hot restart of the plant or after configuration data are downloaded. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant Reading Out Data Blocks and FBs from the SIMATIC Station 1. Open the project in SIMATIC Manager. 2. Select the following menu command: View > Online. 3. In the tree structure, select the data blocks and FBs you want to read back from the SIMATIC Station. 4. Select the following menu command: Edit > Copy. 5. Select the following menu command: View > Offline. 6. Select the following menu command: Edit > Paste. Read Out Charts Containing Current Parameters from the SIMATIC Station 1. In SIMATIC Manager, double-click any CFC chart to start the CFC Editor. 2. Select the following menu command: Chart > Read Back. 3. In the "Read Back Chart" dialog box, make the following settings: - Sources: Program on the CPU - Scope: OCM-capable parameters It is recommended that you now perform a backup of the project (see "Archiving a Project"). This backs up all current parameter settings for the SIMATIC station. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-5 Service at a Plant 1.1.1.2 Archiving a Project The following archiving tools can be used: • Archiving tool provided in SIMATIC Manager • Windows version of PKZIP (V4.0) supplied on the PCS 7 CD Settings in SIMATIC Manager Use the following procedure: 1. In SIMATIC Manager, select the following menu command: Options > Settings. The "Settings" dialog box is displayed. 2. Switch to the "Archiving" tab. 3. Select your "preferred archiving program" from the list (default is PKZIP). 4. Select the following "options": - Check options - Check target directory while retrieving 5. Click "OK" to save your inputs. Settings in PKZIP Presettings are required when using the PKZIP software supplied on the PCS 7 CD. Use the following procedure: 1. In Windows Explorer, select the following folder: Programs > Pkware > Pkzipw4. 2. Double-click the PKZIP compression program. PKZIP for Windows is displayed. 3. Select the following menu command: Tools > Options. The "Options" dialog box is displayed. 4. Switch to the "Compress" tab. 5. Make the following settings: - In "File Options": Select the "Include subfolders (recurse)" check box. In the "Save folder name" list, select "Relative path." In the "Update mode" list, select "Add & Update files." - In "File Attributes": Select all check boxes. - In the "Folders" tab: You can specify a default folder for your data backup. 6. Click "OK" to save your inputs. 1-6 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant Archiving 1. In SIMATIC Manager, select the following menu command: File > Archive. The "Archiving" dialog box is displayed. 2. Switch to the "User Projects" tab. 3. Select the project you want to archive from the list (you may have to select the directory first using the "Browse" button). 4. Click "OK" to save your inputs. The "Archiving - Select Archive" dialog box is displayed. 5. Make the settings for the archive file: - In the "Save in" list, select the drive and folder. - In "File name," enter the name of the file where you want to save the data. 6. Click "Save" to save your inputs. The archive operation starts. You know the archive operation is finished when the "Archiving" dialog box closes. Recommendation After compressing your project in the archive directory (S7 project), you should rename the project in such a way that you can deduce the archiving date from the name (for example, "yearmonthdayprojectname"; 021230name). {bmct Kamera.bmp} Archiving a Project Note Use the archiving tool to back up your project on a CD. If you copy the project directly to the CD, all files and directories are write protected. Such a project cannot be reused unless you have removed the "Write protected" file attribute for all files and folders of the project. Backing Up Configuration Data Remember to also back up the following configuration data: • If necessary, back up device database files (*.GSE files) (Siemens/STEP 7/S7Data/GSD) to another partition or another drive. • If necessary, back up C-scripts of standard functions. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-7 Service at a Plant 1.1.1.3 Retrieving a Project 1. In SIMATIC Manager, select the following menu command: File > Retrieve. The "Retrieving - Select Archive" dialog box is displayed. 2. Make the settings for the archive file: - In the "Search in" list, select the drive and folder where the project was archived. - In "File name," enter the name of the file where the project was archived. 3. Click "Open" to save your inputs. The "Select Destination Directory" dialog box is displayed. 4. Select the destination directory/project directory from the list. 5. Click "OK" to save your inputs. You know the retrieve operation is finished when the "Retrieving" dialog box opens. 1.1.1.4 Archiving and Retrieving Multiprojects Introduction Archiving and retrieving of multiprojects does not differ from the corresponding functions for projects or libraries (see Archiving a Project and Retrieving a Project). Archiving a Multiproject You can store the multiproject in compressed form in an archive file in the same way as individual projects or libraries. Compressed storage to a hard disk or transportable storage media (such as a ZIP disk) is possible. If individual projects of a multiproject are stored on more than one PC in a network, you must use one of the following programs to archive the multiproject: • PKZip 4.0 • ARJ32 V3.x • JAR Recommendation: The archive operation for a multiproject should take place on an engineering server. Requirement for Archiving the Multiproject Since archiving a multiproject is a project-overlapping function, another process must not access any of the projects in the multiproject during the archive operation. 1-8 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant Procedure 1. Select the multiproject in SIMATIC Manager. 2. Select the following menu command: File > Archive. 3. Click "OK" to save your inputs. This confirms the selected project. 4. In the next dialog box, select the name and path of the archive and the archiving program (such as PKZip 4.0). 5. Click "OK" to save your inputs. Retrieving a Multiproject 1. In SIMATIC Manager, select the following menu command: File > Retrieve. 2. In the next dialog box, select the archived multiproject. 3. Click "Open" to save your inputs. 4. In the "Select Destination Directory" dialog box, select the destination directory where the archive is to be decompressed. Note A subdirectory is automatically created in the destination directory you selected. The subdirectory is given one of the following names: • Name of the multiproject (default) • Unique directory name derived from the name of the multiproject. The following are placed in the subdirectory: • Multiproject • Projects contained in the multiproject • Libraries or master data library Once a multiproject is retrieved, all project directories of the multiproject are below this directory on the same level. After the retrieve operation, the multiproject is automatically opened. Distributing Projects You can move objects of a multiproject to other folders and other drives. To do so, perform the following steps: 1. In the multiproject, select the object that you want to process with another PC, and open the object properties using the shortcut menu (by clicking the right mouse button). 2. Select the "General" tab, determine the memory location of the object, and close the dialog box. 3. In the multiproject, select the object and select the following menu command: File > Multiproject > Remove from Multiproject. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-9 Service at a Plant The object is unlinked from the multiproject. The unlinked project retains textual interconnections, which facilitate linking to the multiproject. 4. Open Windows Explorer, and move the folder of the object. 5. To link the object, select the following menu command: File > Multiproject > Insert in Multiproject. The "Insert in Multiproject" dialog box is displayed. 6. In the tree structure, select the object folder. 7. Select the object in the list, and click "OK" to confirm the selection. The project is once again a component of the multiproject. Additional Information For additional information on linking of projects to the multiproject, refer to the Process Control System PCS 7; Engineering Station configuration manual. 1.1.1.5 Backing Up User-Created Libraries If you want to back up a PCS 7 library that was created by the user or specially assembled, you must perform the following steps: 1. Open your PCS 7 project in SIMATIC Manager. 2. In SIMATIC Manager, select the File > Archive menu command. The "Archiving" display box is displayed. 3. Select the "Libraries" tab. 4. Select the library to be backed up, and click "OK." 5. In the "Archiving - Select Archive" dialog box, specify a file name and the file location. 6. Click "Save" to close the dialog box. Additional Information STEP 7 Help 1-10 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 1.1.1.6 Backing Up User-Created Functions and Actions PCS 7 enables use of functions and actions for making dynamic sequences in your PCS 7 OS project. These functions and actions are written in ANSI-C language. If you created or changed project functions, standard functions, local actions, and global actions yourself, you should back up these functions and actions. Project and Standard Functions Project functions and standard functions have an *.fct extension. By default, PCS places these functions in folders as follows: • Project functions are placed in the "\library" folder of the OS project. • Standard functions are placed in the "\aplib" folder in the installation directory of SIMATIC PCS 7. Local and Global Actions Local and global actions have a *.pas file extension. By default, PCS 7 places these actions in folders as follows: • Local actions are placed in the "\\Pas" folder of the project directory. • Global actions are placed in the "\Pas" folder of the OS project. Additional Information WinCC Information System Help Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-11 Service at a Plant 1.1.2 Backing Up PCS 7 OS Data Backing Up Configuration Data Configuration data for PCS 7 OS are normally stored in the following folder: ..\Siemens\WinCC\WinCCProjects. To back up data, it is recommended that you compress the project paths in this folder and save them on a suitable medium (such as a CD). Data on OS PCs OS server PCs or OS client PCs should be backed up with an image since the configuration data are on the PCS 7 ES (see "Generating an Image" in Data Backup by Generating an Image File ). 1.1.2.1 Backing Up Archive Data In an OS project, the configuration data status and the archive data form an inseparable unit. Swapping Out of Archive Data is described in the Process Control System PCS 7, Operator Station configuration manual. 1.1.2.2 Reading Archive Data of Older Versions For information on how to read archive data that were backed up using a PCS 7 version earlier than 6.0, refer to the Process Control System PCS 7; Software Update from Vx.xx to V6.0 manual. 1-12 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 1.1.3 Backing Up SIMATIC BATCH Data Introduction SIMATIC BATCH offers several options for backing up and reconstructing project data. Data Menu Command for Backup Operation Menu Command for Reconstruct Operation • Materials (2) (3) • Libraries Options > Backup Options > Restore • Basic recipes (See: (See: • Formula categories Generating a Backup) • Formulas Restoring Data from a Backup • Order categories • Orders • Global settings (1) • Completed batches Select batch(es), shortcut menu command: Archive (See: Archiving Batches) (1) "Global settings" can only be backed up in a database copy. (2) Backup can be stored in a database copy or in an XML file. (3) Data can be reconstructed from a database copy or an XML file. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-13 Service at a Plant 1.1.3.1 Generating a Backup You can use the Backup command to generate a backup of all configured data. The backup encompasses materials, libraries, basic recipes, etc. Notice While the backup is being created, operator inputs cannot be executed on the client where the backup is being performed. The backup can be saved in a database copy or an XML file. Perform the following steps to create a backup: 1. In BatchCC, select the following menu command: Options > Backup. The "Backup" dialog box is displayed, 2. Make the settings for the archive file: Perform the following steps according to whether the backup was stored in a database or an XML file. Destination for Archive Action Database: • Select the "Database copy" option button in the "Backup" dialog box. • Select the check boxes for those elements you want to incorporate in the backup. Note Batches cannot be backed up in a database copy or an XML file. If finished or completed batches are present in the project, you receive a notice recommending that you archive these batches. See Archive Batches. XML File: • In the "Backup" dialog box, select the "XML file" option. • Enter the drive and folder where the data are to be backed up. You can use the "Browse" button to search in Explorer. 3. Click "Backup" to save your inputs. The archive operation starts. 1-14 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 1.1.3.2 Restoring Data from a Backup Data can be restored from a database copy or an XML file. Perform the following steps to restore data you saved in a backup operation: 1. Close all applications (WinCC, BatchCC, Recipe Editor, BATCH Server, BATCH Control Server). 2. In the project directory, delete directories belonging to the database (...\Siemens\BATCH\sbdata\SB6_xxxxxxxxxx\...), that is, the following directories: - Offline - Online - GlobalDB 3. Restart the applications. A blank workspace now appears in BatchCC. 4. In BatchCC, select the following menu command: Options > Restore. The "Restore" dialog box is displayed. 5. Perform the following steps according to whether the backup was stored in a database or an XML file. Source of Archive File Action Database : • In the "Restore" dialog box, select the "Database copy" option. • Select the relevant database copy. • Select the check boxes for those elements you want to restore. • In the "Restore" dialog box, select the "XML file (without batches)" option. • Enter the drive and folder where the data were backed up. You can use the "..." button to search in Explorer. XML File : 6. Click "Restore" to save your inputs. A new database is now created, and data from the backup are entered in the BATCH database. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-15 Service at a Plant 1.1.3.3 Archiving Batches You have the option of archiving batches in long-term archives in BatchCC. The long-term archive is used for long-term storage of batch data in accordance with FDA. Note • Only completed batches can be archived. • Data from long-term archives cannot be used to restore defective batch data or batch structures. Archiving Individual Objects To archive a completed batch, use the following procedure: 1. In the tree structure, select the batch to be archived. 2. In the shortcut menu (accessed with the right mouse button), select the following menu command: Archive. Archiving Multiple Objects To archive more than one completed batch, use the following procedure: 1. Open a batch overview list. 2. Select the batches to be archived. 3. In the shortcut menu (accessed with the right mouse button), select the following menu command: Archive. 1-16 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 1.1.4 Creating an Image Image File An image file is an image of all of the data in a medium (hard disk, logical drives) that are to be backed up. Data in partitions or on hard disks can be backed up in an image file. Many of the software packages that can be used to generate image files also offer data compression. Boot partitions can also be included in the backup (that is, all PC settings including the Windows system settings are saved). For the most part, all data of a PC can be restored in a short timeframe (for example, 2 GB in approximately 15 minutes) using an image file. In the event of a fault, the complete PC installation can be restored. Note Restoration of data is tied to the use of the same hardware. Record the following disk settings for the backup file (see Win2000 Computer Management): • Partition size • Formatting of partition or hard disk (for example, NTFS, FAT32) Requirements: • Program for generating image files (for example, PowerQuest DeployCenter™ 5.0) • Free partitions or memory areas on the hard disks • Exclusion of authorizations from backup Note Recommendation: If you want to back up a partition of your hard disk, it is recommend that you remove all authorizations beforehand or exclude them from the backup. In this way, you can avoid overwriting an authorized system with a backup and destroying the authorizations. Notice Before generating an image file, you must exclude the authorizations from the backup. Image files of partitions containing authorizations cannot be restored, and thus the authorizations are lost. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-17 Service at a Plant Exclusion of Authorizations from Backup The following options are available for excluding the authorizations from the backup: • Transfer all authorizations to an authorization disk. • Transfer all authorizations to another partition (such as the backup partition) and then generate the image file. Creating a Data Backup Image See software instructions (for PowerQuest DeployCenter™ 5.0, for example). Back up the image file after it is generated (or while it is being generated) to an external medium (such as a CD, MOD, second hard disk; in some cases, network backup is also possible). Detailed instructions can be found in Example for Generating an Image File. Restoring Data 1.1.4.1 • See software instructions (for PowerQuest DeployCenter™ 5.0, for example). • Detailed instructions can be found in Example for Restoring Image Data Example for Generating an Image File This example uses PowerQuest DeployCenter™ 5.0 as the software. Requirements Notice Before generating an image file, you must exclude the authorizations from the backup. Image files of partitions containing authorizations cannot be restored, and thus the authorizations are lost. • A minimum of two partitions on one hard drive • Set of disks created using PowerQuest DeployCenter™ 5.0 - Boot disk - Program disk containing "Image Center Disk 2 (program)" Procedure 1. Uninstall the authorizations (see Transferring Authorizations). 1-18 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 2. Place the boot disk in the disk drive of your PC. 3. Restart the PC. (If the PC does not start up from the disk, you must change the startup sequence in Setup as appropriate.) 4. When the "<<<<< press any key >>>>>" message appears, press "any key." The boot program continues. The program looks for access opportunities and outputs error messages for any system not found. You can disregard these messages. 5. Wait until the message "Insert Image Center Disk 2 (program)" message appears. 6. Place the "Image Center Disk 2 (program)" in the disk drive of your PC. 7. Press "any key" to confirm that you have inserted the disk. PowerQuest DeployCenter™ 5.0 is called, and the "PowerQuest ImageCenter" dialog box is displayed. 8. Click the button located next to Generate Image. The "Generate an Image" - "Select Source Drive" dialog box is displayed. 9. Select the hard disk containing the data you want to back up and click "Next" to confirm your selection. The "Generate an Image" - "Name Image File" dialog box is displayed. 10. Click "Browse." The "New Image File" dialog box is displayed. 11. Make the following settings for the image file: - In the "Drives" list, select the drive where the image file is to be stored. - In the "Folders" list, select the folder where the image file is to be stored. - In "File name," enter the name of the file where the image data is to be stored. 12. Click "OK" to save your inputs. 13. Click "Next" to save your settings. The "Generate an Image" - "Compress Image File" dialog box is displayed. 14. Select the "High" check box and click "Next" to confirm your input. The "Generate an Image" - "System Ready to Generate the Image File" dialog box is displayed. The settings entered for the source and destination partition are shown. 15. Click "Finish." The archive operation starts, and the "Image is Being Generated" dialog box is displayed The progress bars for "Overall progress" and "System is copying data" indicates the degree of image file completion. The archive operation is completed when the following message appears in the "Generate an Image" dialog box: Image successfully copied in the following file > File Name <. 16. Click "OK" to confirm the message. The "PowerQuest ImageCenter" dialog box is displayed. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-19 Service at a Plant 17. Click the button located next to Close. The program is closed, and the DOS command prompt appears on the screen after a few seconds. 18. Remove the disk from the disk drive. 19. Restart the PC (simultaneously press Crtl-Alt-Del). 1-20 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 1.1.4.2 Example for Restoring Image Data This example uses PowerQuest DeployCenter™ 5.0 as the software. Requirements: Notice If possible, back up existing authorizations on the partition/hard disk (to another partition, for example) before restoring image data. • Image file of partition/hard disk that is to be restored • Set of disks created using PowerQuest DeployCenter™ 5.0 including: - Boot disk - Program disk containing "Image Center Disk 2 (program)" Procedure 1. If a new hard disk was installed, you must repartition the hard disk (see description of operating system tool fdisk ). Note The size and name of the destination drive and source drive of the image file must match. 2. Place the boot disk in the disk drive of your PC. 3. Restart the PC. (If the PC does not startup from the disk, you must change the startup sequence in Setup as appropriate.) 4. When the "<<<<< press any key >>>>>" message appears, press "any key." The boot program continues. The program looks for access opportunities and outputs error messages for any system not found. You can disregard these messages. 5. Wait until the message "Insert Image Center Disk 2 (program)" message appears. 6. Place the "Image Center Disk 2 (program)" in the disk drive of your PC. 7. Press "any key" to confirm that you have inserted the disk. PowerQuest DeployCenter™ 5.0 is called, and the "PowerQuest ImageCenter" dialog box is displayed. 8. Click the button located next to Restore Image. The "Restore an Image" - "Select Image File" dialog box is displayed. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-21 Service at a Plant 9. Click "Browse." The "Open Image File" dialog box is displayed. 10. Make the following settings for the image file: - In the "Drives" list, select the drive where the image file is located. - In the "Folders" list, select the folder where the image file is located. - In "File Name," select the image file (*.PQI). 11. Select the hard disk/partition where you want to restore the image file data, and click "Next" to confirm the dialog box. If the selected destination is occupied, a message is displayed indicating that the partition will be erased beforehand. 12. The "Restore an Image" dialog box is displayed. 13. The settings entered for the source and destination partition are shown. 14. Click "Finish" to confirm your settings. The restore operation starts, and the "Image is Being Restored" dialog box is displayed. The progress bar for "Overall progress" and "System is copying data" indicate the degree of data restoration. "System is copying data" changes to "Checking user data entries" -> "Checking index structure" The restore operation is completed when the following message appears in the "Restore an Image" dialog box: Image was properly restored. Do you want the results to be displayed? 15. Select: - "Yes", if you want to see the results. - "No", if you do not want to see the results. The "PowerQuest ImageCenter" dialog box is displayed. 16. Click the button located next to Close. The program is closed. The DOS command prompt appears on the screen after a few seconds. 17. Remove the disk from the disk drive. 18. Restart the PC (simultaneously press Crtl-Alt-Del). 19. Install the authorizations. 1-22 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 1.2 Software Updates • Information on updating the PCS 7 software can be found in the "Software Update" manuals. • Information on installing corrections (hot fixes) are included in the respective software correction package. Note Be aware that the advantages of using new software versions are also linked to hardware requirements. 1.3 Hardware Updates Introduction In this section, a hardware update refers to operating system changes in SIMATIC modules (referred to below as an operating system update or firmware update). An operating system update includes: • Function upgrades • Operating system improvements Recommendation Perform these updates at regular intervals when convenient (such as during a scheduled plant shutdown) Verifying the Module Version • If you replace a module (for example, in case of a defect), you must verify the version of the module (hardware and firmware). • If the version has changed, you may have to modify the configuration accordingly. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-23 Service at a Plant Where Can You Obtain the Latest Version of the Operating System? The latest versions of operating systems can be obtained from your Siemens representative or on the Internet: Note Internet address: www.ad.siemens.com/support If you do not have access to the Internet, you can contact Technical Support. Overview This section describes the following topics: 1.3.1 • Making Adjustments after a Hardware Change • Updating the CPU Operating System • Updating the CP xxx Basic Firmware • Updating an IM153-1, IM153-2, or IM157 • Working with Device Database File s(*.GSE) Making Adjustments after a Hardware Change Procedure 1. In HW Config, move the object (for example, CPU: Type, Firmware Version x.x) from the hardware catalog to the appropriate slot in the AS configuration table using a drag and drop operation. The following message appears: "Do you want to exchange the component... for the component...?". 2. After verification, click "Yes" to confirm. 3. Select the menu command: Station > Save/Compile. The compile operation can also be performed with the concluding steps. 1-24 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 1.3.2 Updating the CPU Operating System Preparation Compare the type and version of the utilized modules to the publication Process Control System PCS 7; Released PCS 7 Modules. If replacement of the CPU is required, contact your Siemens representative. Note on H-CPU Note With a fault-tolerant PCS 7 system, a uniform hardware version and the same firmware version must always be ensured for the H-CPUs. It is necessary to place both H-CPUs in STOP mode for an operating system update. Requirements for Updating the CPU Operating System The operating system is updated using an S7 memory card (referred to hereinafter as memory card). Component Updating CPU S7-400 Updating CPU S7-400H PC with external EPROM burner or programming device for programming the memory card X X STEP 7 V3.2 or higher X X 2 MB S7 Memory Card - Order No. 6ES7 952- 1KL00-0AA0 X 4 MB S7 Memory Card - Order No. 6ES7 952- 1KM00- 0AA0 Firmware update files: available on Internet Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 X X X 1-25 Service at a Plant Note to Reader on Updating the CPU Operating System The procedure for updating the CPU operating system is described using the S7-CPU 416-2 (6ES7 416-2XK02-0AB0) as an example. Downloading a Memory Card for the CPU Operating System Update 1. Make sure that the update file required for the CPU update is available on the programming device/PC. If the update file is an *.exe file, it must be decompressed. When performing consecutive updates for different CPUs, you must decompress the files in separate folders for CPUs that differ in the following ways: - Type of CPU - Hardware version - Firmware version 2. Clear the memory card by selecting the following menu command in SIMATIC Manager: File > S7 Memory Card > Clear. 3. In SIMATIC Manager, select the following menu command: PLC > Update Operating System > "Set Destination Directory." Set the destination directory. 4. Select the CPU_HD.UPD file. 5. To begin programming the memory card (downloading the operating system), click "Open." When the standard cursor reappears, the Memory Card is programmed for the CPU operating system update. 1-26 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant Updating the CPU Operating System Notice With the next steps, all data on your CPU are deleted and cannot be recovered! Avoid cancelling a download operation once it is started. If the download operation is cancelled, you can repeat it. If the interruption cause a defect, the CPU must be sent in for repair. 1. Switch off the power supply (PS) of the rack (where the CPU is inserted). 2. Insert the prepared memory card into the CPU. 3. Switch on the power supply of the rack. The operating system is transferred from the memory card to the internal CPU FLASH EPROM. During the transfer, all display LEDs on the CPU are illuminated (INTF, EXTF, FRCE, CRST, RUN, STOP). After approximately 2 minutes, a slowly flashing STOP LED (=> request for general reset on the system side) signals completion of the CPU operating system update. Note Following the CPU update, an H-CPU starts a self test, which can last several minutes depending on the memory configuration. 4. Switch off the power supply of the rack. 5. Remove the memory card that was used for the CPU update, and insert the memory card designated for CPU operation, if one is provided. 6. Switch on the power supply of the rack. 7. The CPU automatically performs a general reset and is then ready for operation. Note The MPI parameters are retained after a firmware update. Information on creating new MPI parameters can be found in STEP 7 Help. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-27 Service at a Plant 1.3.3 Working with Device Database Files (*.GSE Files) More stringent tests of device database files (*.GSE files) are included in STEP 7 Version 5. Syntax errors or illegal operation errors can occur with device database files (*.GSE files) from an older project. Improved Help texts are provided for syntax errors and problems with device database files (*.GSE files) starting with STEP 7 Version 5.1 SP2. If the following measures are not successful, contact the device manufacturer and request a new device database file (*.GSE file). The table presents solutions for some errors: Error Handling When Error Error Occurs Source of Error Remedy During insert operation In the 'SIMATIC The entry 400(1)' station, '187.5_supp = 1' the transmission is not present. rate of '187.5 Kbits/s' is not supported by the "MBK-P' station. 1. You must contact the device manufacturer. When installing a new device database file (*.GSE file) The path\file name of the device database file (*GSE file) contains a syntax error. 1. Create a backup copy of the file and open it with a text editor (such as WordPad) 2. Check Vendor_Name. File cannot be interpreted. Determine *.GSE file name and path using object properties of DP slave In the 'SIMATIC 400(1)' station, the transmission rate of '187.5 Kbits/s' is not supported by the "MBK-P' station. Vendor_Name: The number of characters between the quotation marks must not exceed 32, and use of special characters is not allowed. 3. Make corrections to the name, save the file, and link it again. The decimal 4. Create a copy of the file. separator in the 5. Open the original file with a text transmission rate editor (such as WordPad) In must be a period transmission rate, change instead of a '187,5_supp = 1' to '187.5_supp comma. = 1') 6. Start HW Config using the Options > Update Catalog menu command. Comment: If the entry '187,5_supp = 1' is not present, the transmission rate is not supported. Contact the device manufacturer. The GSD(E) CHECKER can be used to perform syntax checks of device database files (*.GSE files) of PROFIBUS DP slaves. 1-28 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant 1.3.4 Updating an IMxxx Updating an IM153-1, IM153-2, and IM157 • Compare the type and version of the utilized IM modules to the publication Process Control System PCS 7; Released PCS 7 Modules. • If a replacement is necessary, contact your SIEMENS representative. • A firmware update is possible for some IM modules. The procedure is described in Updating the Firmware of an IM by Means of Industrial Ethernet Determining the Current Firmware Version Example: An IM 153-2 FO (from the ET 200M system) is being used. A field of numbers with at least one X is shown on the front. Example notation: {bmct Firmware.bmp} The X refers to the current firmware version (in this case: 4). Note to Reader on Example The Process Control System PCS 7; Released PCS 7 Modules contains the following information: IM Type Order Number Firmware Version ET 200M IM 153- 2 FO 6ES7 xxx-xxxx-xxxx 07 This indicates that a module "ET 200M IM example" with the firmware version "07" is released for this version of PCS 7 (version of above-named publication). Evaluation of example: • If you want to use the functions of PCS 7 V6.0, you must exchange a module "ET 200M IM example" with firmware version "4" for a released module. • Not all functions are available in older modules. Compare the Process Control System PCS 7; Released PCS 7 Modules documentation for the older PCS 7 versions to find out which PCS 7 version first included the function. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-29 Service at a Plant 1.3.4.1 Updating the Firmware of an IM by Means of Industrial Ethernet This section describes how to update the firmware by means of Industrial Ethernet. You can update the firmware for the following: IM Type Order Number IM 153–2 6ES7 153–2Bx00–0XB0 and higher IM 157 6ES7 157–0AA82–0XA0 Y-Coupler 6ES7 197–1LB00–0XA0 Y-Link 6ES7 197–1LA01–0XA0 Requirements You need the following: • PCS 7 V5.2 or higher • CP 443-1 with routing capability (verify in HW Config: Properties of CP > Brief Description: "Routing" entry is present). • The files containing the current (new) version of the firmware must be available in the file system of your programming device/PC. • The IM must be integrated in the STEP 7 project on the CPU. • To update the firmware, the IM must be available online. Updating the Firmware 1. Open SIMATIC Manager. 2. Select the SIMATIC station containing the IM for which the firmware is to be updated. 3. In the list, double-click "Hardware." HW Config is displayed. 4. Select the IM for which a firmware update is to be performed. 5. Select the following menu command: PLC > Update Firmware. The "Update Firmware" dialog box is displayed. 6. Make the following settings: 1-30 Setting Procedure Location of firmware file In the "Firmware File" area, enter the folder where you placed the file for the firmware update. You can use the "Browse" button to search in Explorer. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant Setting Procedure Activation of "new" firmware You can use the "Activate firmware after download" check box to specify when the "new" firmware is to be activated as follows: • If the IM can automatically perform a reset after successfully downloading the new firmware, select the "Update firmware after Downloading" check box. The new firmware is active following the restart. • If the IM cannot perform a reset after downloading the new firmware, clear the "Update firmware after downloading" check box. The "new" firmware becomes active only after the power supply has been switched off. 7. Click "Execute" to activate the firmware update. Operating System Update in the Redundant System The reset that occurs once the operating system of the active IM is updated automatically triggers the switchover sequence between the two IMs. We recommend that you now update the second IM in the redundant system as well Each IM must be updated separately. Updating the Identifier Note After the operating system of the IM is successfully updated, update the identifier of the firmware version (see Updating an IM153-1, IM153-2, or IM157 > Determining the Current Firmware Version). Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-31 Service at a Plant 1.3.5 Updating an CPxxx In PCS 7, communication groups are used to connect a SIMATIC Station to bus systems. By updating the firmware, you can enhance the CP properties without replacing the hardware. Update Capability of CPs The specific properties of a module are retained when there is an update. It is not possible to change types. CP Type Update Capability CP 340 Cannot be updated CP 341 Can be updated in all versions CP 440 Can be updated in all versions CP 441 Starting from the indicated versions, inplant conversion Order Number is possible for: 6ES7 441-1AA03-0AE0 • CP441-1, 1 channel PtP CP 6ES7 441-1AA02-0AE0 • CP441-1, 1 channel PtP CP 6ES7 441-2AA03-0AE0 • CP441-2, 2 channel PtP CP 6ES7 441-2AA02-0AE0 • CP441-2, 2 channel PtP CP CP 443-1 In all versions CP 443-5 Basic In all versions CP 443-5 Extended In all versions Information is found in the following sections on: 1.3.5.1 • CP 341: Firmware Update • CP 443-1: Firmware Update • CP 443-5 Basic: Firmware Update • CP 443-5 Extended: Firmware Update CP 341: Firmware Update Preparation 1-32 • Compare the type and version of the utilized modules to the publication Process Control System PCS 7; Released PCS 7 Modules. • If replacement of the CP is required, contact your Siemens representative. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant Requirement for the Firmware Update • Programming device or PC with STEP 7 V 5.1 or higher • Parameter assignment interface CP PtP Param V5.0 or higher • Valid parameter assignment is stored in HW Config and downloaded to the CPU beforehand. • Files for the firmware update are available on the Internet. Procedure for Updating the Firmware: 1. In HW Config, open the project (AS). 2. Select the CP 341 for which firmware is to be updated. 3. Double-click the relevant CP 341. The "Properties" dialog box for the CP is displayed. 4. Click "Parameters ...". The parameter assignment interface dialog box is displayed. 5. Select the following menu command "Options > Firmware Update ..." Result: - If the CP 341 is available, the version of the current module firmware is indicated (Vx.y.z). - If there is no firmware on the CP 341, a message to that effect is displayed. This can occur, for example, if the firmware update was aborted. The old firmware is deleted in this case. You must download firmware. 6. In the "Firmware File" area, enter the folder where you placed the file for the firmware update. You can use the "Browse" button to search in Explorer. Result: The version of the selected firmware is displayed under "Selected FW Version." 7. Switch the CPU to STOP mode. 8. Click "Download Firmware" to start the download operation to the CP 341. The download operation must be confirmed again. Clicking "Cancel" immediately cancels the download operation, whereby the module is not ready for operation. The firmware download operation must then be restarted from the beginning. Note Before deleting the basic firmware on the module, the CP 341 checks the order number of the firmware to be downloaded to determine whether it is permissible for the CP 341. Result: The new firmware is placed in the operating system memory of the CP 341. A progress bar is displayed under "Done." Once the firmware update is completed, the module is ready for immediate operation. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-33 Service at a Plant 1.3.5.2 CP 443-1: Firmware Update Preparation • Compare the type and version of the utilized modules to the publication Process Control System PCS 7; Released PCS 7 Modules. • If replacement of the CP is required, contact your Siemens representative. Note on MAC Address Setting Following a firmware update, the following CPs can be reached using the imprinted MAC address: Order Number Firmware Version 6DS7 443-1EX11-0XE0 1.1 and higher 6DS7 443-1GX11-0XE0 2.0 and higher 6DS7 443-1GX10-0XE0 1.0 and higher For other CPs in the CP443-1 group, the MAC address must be downloaded after a firmware update by means of the CPU or a PC/programming device. Requirement for the Firmware Update • Programming device or PC with STEP 7 V 5.1 or higher • NCM S7 for Industrial Ethernet V 5.1 or higher • S7-1613 (or 1413) Win95/98/NT/2000 or SOFTNET S7 for Windows 95/98/NT/2000 with standard Ethernet card (CP 1411, CP 1511) • Files for the firmware update are available on the Internet. Set Access Point to the CP443-1 1. Select the following menu command: Start > Settings > Control Panel > Set PG/PC Interface. 2. Select the "Access Path" tab. 3. In the "Utilized interface parameter assignment" area, select the interface to the CP443- 1 (for example, CP1613 as access point to the plant bus). 4. Click "OK" in the "Set PG/PC Interface" dialog box to confirm your selection. 1-34 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant Preparation for the Firmware Update 1. Make sure that the update file required for the CP update is available on the programming device/PC (by downloading it from the Internet, for example). If the update file is an *.exe file, it must be decompressed. 2. Determine the MAC address of the CP 443-1: In the component view of SIMATIC Manager, open Project\S7 Station and select the CP 443-1. In the shortcut menu (access by clicking the right mouse button), select PLC > Module Information. 3. In the "Module Information" dialog box, click "Special Diagnostics." - The NCM S7 diagnostics tool is displayed. - If the NCM S7 diagnostics do not start, the connection between the programming device/PC and the CP 443-1 is faulty. 4. Note the MAC address setting of the CP 443-1 under "Industrial Ethernet." Performing the Firmware Update 1. Select the following menu command: Start > SIMATIC > STEP 7 > NCM S7 Industrial Ethernet > Firmware Loader. The Firmware Loader dialog box is displayed. 2. Click "Next." 3. In the "Step 1" dialog box, click "Browse" to set the path to the update file Select a file (for example, ":\TEMP\ Cp4435ba.fwl") and click "Open." 4. In the "Step 2" dialog box, set the MAC address. Click "Next." 5. Note the information below before following the instructions in the "Step 3: Check Configuration" dialog box: Notice • When downloading, if an incorrect CP type has been inadvertently addressed, a warning message appears before the download operation begins. The firmware can nonetheless be downloaded to an incorrect CP type if the message is acknowledged. • With the next steps, all data on your CP are deleted and cannot be recovered! • Avoid interrupting a download operation once it is started. The CP may no longer be usable and have to be sent in for repair. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-35 Service at a Plant Click the following buttons to activate the firmware update: - "Download" - "OK" - "Start" The update operation takes approximately 1 minute. Note The compatibility check of the firmware to be downloaded functions properly only with Firmware Loader Version V5.1 and higher. With older versions of the Firmware Loader, an incompatibility is reported in every case. The user must acknowledge this message after carefully checking the MLFB number. Procedure in Case of Download Errors If the download operation was terminated by an error (LED on CP does not illuminate), proceed as follows: 1. Switch off/switch on the power supply of the rack. 2. Repeat the firmware download operation. If the CP responds to the download start, but the download operation does not finish properly, it could be that the same address has been assigned multiple times on the plant bus or the load on the plant bus is too high. If the CP does not respond to the firmware download operation this time, repeat it again using the MAC address: 00.AF.FE.AF.FE.00. 1.3.5.3 CP 443-5 Basic: Firmware Update Preparation • Compare the type and version of the utilized modules to the publication Process Control System PCS 7; Released PCS 7 Modules. • If replacement of the CP is required, contact your Siemens representative. Requirements for the Firmware Update 1-36 • Programming device (PG) or PC with installed MPI card or CP 5611 • STEP 7 V 3.1 or higher • An MPI cable • Files for the firmware update are available on the Internet. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant Preparation for the Firmware Update 1. Make sure that the update file required for the CP update is available on the programming device/PC (by downloading it from the Internet, for example - see Requirements) 2. Switch off the power supply (PS) of the rack (where the CP is inserted). 3. Use an MPI cable to establish a direct connection between the MPI interface of your programming device/PC and the PROFIBUS interface of the CP. 4. Switch on the power supply of the rack and the programming device/PC. 5. Establish the access path to the CP 443-5: Start > Settings > Control Panel > Set PG/PC Interface. Example: For the CP5611 (FWL), set "FWL_LOAD" for the "Application access point" and your MPI interface with "(FWL)" added as the interface. 6. Click "OK" to confirm your selection. 7. Restart this interface. 8. Make sure there are no active applications on your programming device. Performing the Firmware Update Notice With the next steps, all data on your CP are deleted and cannot be recovered! Avoid interrupting a download operation once it is started. The CP may no longer be usable and have to be sent in for repair. 1. Start the firmware loader using the menu command: Start > SIMATIC > STEP 7 > NCM S7 Profibus > Firmware Loader. 2. Click "Next" and "Browse" to set the path to the update file Select a file (for example, ":\TEMP\ Cp4435ba.fwl") and click "Open." 3. Click "Next" to confirm the next three dialog boxes until you reach "Step 4: Perform Load Operation." 4. Follow the instructions (see the figure below). Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-37 Service at a Plant An ongoing load operation is indicated as follows: - On CP 443 Basic, the RUN LED of the CP flashes. - On the programming device/PC, a progress bar is displayed in the Firmware Loader dialog box. A completed load operation is indicated as follows: - On CP 443 Basic, the STOP LED of the CP illuminates. - On the programming device/PC, the following message appears in the Firmware Loader dialog box. "Download completed successfully!". 5. Switch off the power supply of the rack. 6. Close the Firmware Loader by clicking "Cancel." 7. Reestablish the original PROFIBUS connection. 8. Switch on the power supply of the rack. The CP conducts a self-test and is then ready for operation. 1-38 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Service at a Plant Procedure in Case of Download Errors If the download operation was terminated by an error (LED on CP does not illuminate), proceed as follows: 1. Switch off the power supply of the rack. 2. Repeat the load operation. 1.3.5.4 CP 443-5 Extended: Firmware Update Preparation • Compare the type and version of the utilized modules to the publication Process Control System PCS 7; Released PCS 7 Modules. • If replacement of the CP is required, contact your Siemens representative. Requirements, Preparation, and Procedure See CP 443-5 Basic: Firmware Update Notice Take care to use the correct file for the firmware update of CP 443-5 Extended (Step 2). • After the conversion, if you want to connect devices to your PCS 7 system that operate with the DPV1 PROFIBUS standard, you must replace the hardware (new CP type 6GK7 443-5DX03-0XE0 with firmware version V4.0). • These devices require special device drivers. For information on how to create these device drivers, refer to the Process Control System SIMATIC PCS 7; Programming Instructions, Creating Blocks for PCS 7. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 1-39 Service at a Plant 1-40 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 2 Checking Diagnostics Requirements Several requirements must be met to enable effective diagnostics of system status in a PCS 7 system. The most important requirements are: • Components must permit diagnostics • Diagnostic options must be activated during configuration Finding Configuration Instructions The primary configurations can be found in the following configuration manuals: - Process Control System PCS 7; Engineering System - Process Control System PCS 7; Operator Station You can search for information in the index of these manuals using "Diagnostics ..." as a key word. Checking PC Components • You can check PC components using software tools of PCS 7 and the operating system. • The following configuration measures can be used to support diagnostics: Configured Element Reference Lifebeat monitoring Process Control System PCS 7; Operator Station configuration manual WinCC "System Info" channel "WinCC Information System" Help; Communication > System Info Diagnostics for plants with redundant OS PCs Process Control System PCS 7; Operator Station configuration manual Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 2-1 Checking Diagnostics Requirements Checking Module Properties To check whether a module used with PCS 7 has diagnostics capability, use the following procedure: 1. Open the project in SIMATIC Manager using the following menu command: View > Component View. 2. Enter the path to the PLC, and double-click "Hardware." 3. Double-click the module you want to check. The dialog box for displaying properties of the selected module is displayed. 4. Browse the individual tabs for appropriate options. Diagnostic properties can be activated depending on the module type. Provided they are available, diagnostic options available for activation are mostly found in the following tabs: - "Diagnostics" - "Inputs" - "Outputs" - "Options" Modules with Diagnostic Properties 2-2 • ET 200M • Gateway • ET 200iS • DP and I-Slaves, TI • DP/AS I-Link • Repeater • Network components • S7-400 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 3 Messaging Concept in PCS 7 Introduction The message system and diagnostic capability of PCS 7 help you to assess the state of a plant. You can find information about the PCS 7 message concept in the following topics: • PCS 7 Message System • Origin and Creation of a Message • Obtaining Information about a Message The following topic provides a summary of important information to help you understand the PCS 7 message concept • Understanding Messages Basic Terms Some basic terms used in the PCS 7 message concept are defined in the following section: Term Definition Events Events cause a change to occur in the data status of an automation system. For example, an event can be that a particular bit is modified in an automation system, either by modifying a process value or by attaining a specified limit value. Events that are to trigger a message are defined when the PCS 7 plant is configured. Messages Messages are triggered by events or by a message frame. PCS 7 has the following message types: Errors and Faults • Operating messages • Process messages • Event messages • Process control reports and system messages In PCS 7, the PCS 7 OS operator control and monitoring system is also used to display errors and faults in the process and the process control system. • Error: State of components (objects) that does not cause a fault to occur in the process (for example, defective display lamps) • Fault: State of components (objects) that inhibits the process (for example, defective motor) Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 3-1 Messaging Concept in PCS 7 Additional Information You can find additional information about the message system in the following sources: • 3.1 WinCC Information System: Call path: Start > Simatic > WinCC > WinCC Information System Folder: System Overview > How WinCC Works > - Message system of a PCS 7 OS - Archive system of a PCS 7 OS - Logging system of a PCS 7 OS • In the Configuration Manual PCS 7; Operator Station: Settings for the Alarm System • In the "SIMATIC BATCH" online help, you will find the following information under "Batch Data Management": - Logging batches - Archiving batches PCS 7 Message System PCS 7 records data about the technology state and the process control state of a plant using blocks assigned with appropriate parameters. The user can modulate a response to an event by assigning appropriate parameters. The main message systems of PCS 7 can be found in: • WinCC operator control and process monitoring system • SIMATIC BATCH batch data management Configuration of Messages in the Message Lists of PCS 7 OS Every process message displayed on a PCS 7 Operator Station always includes the date, time-of-day, origin, event, and message class. When configuring messages, you can: 3-2 • Specify the status used to report an event • Use the "Alarm Logging" editor on the operator station to modify the selection of message information to be displayed in WinCC • You can find detailed information about configuring messages in the following manuals: - Configuration manual Process Control System PCS 7; Engineering Station - Configuration manual Process Control System PCS 7; Operator Station. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Messaging Concept in PCS 7 Notice Be aware of the accuracy of the message system. If events are recorded within one scan cycle, they can appear in reverse order in the message list. To remedy this situation, refer to the function manual; Process Control System PCS 7; 10 ms Time Stamping. 3.2 Origin and Configuration of a Message Depending on the configuration, messages can originate in different locations within PCS 7. The location of origin of a message affects the location of the time stamp. Irrespective of where they originate, all messages are handled in the same way regarding how they are displayed and archived in the operator station. Additional Information You will find information on how to configure messages in the following manuals: • Configuration manual Process Control System PCS 7; Engineering System • Configuration manual Process Control System PCS 7; Operator Station Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 3-3 Messaging Concept in PCS 7 Information about configuring messages with greater accuracy of time stamping can be found in the function manual Process Control System PCS 7; 10 ms Time Stamping. 3.3 Obtaining Information about a Message The following procedure shows you how to define the source of a message: Procedure 1. Enable the message list by clicking the "Activate/Deactivate Autoscroll" button. 2. In the message list, select the message for which you need additional information. 3. Click "Open Infotext." 4. Note the message number and use Alarm Logging to determine the source of the message. 3.4 Understanding Messages You can find important information about understanding the PCS 7 message concept in the following topics: 3.4.1 • Message Types in Message Lists and Archives • Target Groups of Messages • Message Lists during Process Operation • Overflow of Message Buffer • Message Priority Message Types in Message Lists and Archives Message Types in Message Lists and Archives There are three different message types: • 3-4 Process Control Messages Process control messages are generated when SIMATIC PCS 7 detects and reports errors in components within its own system. Such errors range from failure of a component to a wirebreak message from a connected I/O signal. Process control messages are generated in PCS 7 by the driver blocks and therefore do not need to be configured. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Messaging Concept in PCS 7 • • 3.4.2 Process Messages Process messages signal process events in the automated process, such as limit value violations and operating messages. - Process messages are predefined in the blocks and therefore do not need to be configured. If necessary, message text and message priority can be modified in the object properties of the CFC blocks. These modifications can also be made centrally in the process object list or by means of import and export operations. - Event messages are a subgroup of process messages. They report process variables that are used to evaluate technology components, for example, a counter for operating hours. Operating Messages Operating messages are generated when process variables are controlled, as is the case, for example, when a controller switches operating modes. Operating messages are generated automatically when faceplates prepared by the libraries are used. When faceplates are configured according to the programming guide Creating Blocks for PCS 7, operating messages that comply with PCS 7 can also be used for separate blocks. Target Groups of Messages Message Group Target Group: Process Control Target Group: Operation Control and Recording Operating messages X X X Process messages X X X Event messages X Process control messages System messages 3.4.3 Target Group: System Specialist and Maintenance Specialist X X X X X Message Lists during Process Operation PCS 7 places incoming messages in message lists. You can locate a message in the message list according to the source of the event and the message status. The messages lists presented below are available by default. You can modify these standard messages or create additional message lists. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 3-5 Messaging Concept in PCS 7 Standard Message Lists • New List Only unacknowledged messages • Old List Only acknowledged messages pending in the process • Went Out List Only messages with "Went Out" status (special message property) • Operator List Only operating messages (for example, the setpoint value of a closed-loop controller is set to 5 bars, the motor has been enabled, etc.) • Process Control List Only process control messages (for example, rack failure) • Journal List All messages (incoming messages, acknowledged messages, and messages with "Went Out" status) The following figure illustrates the path a message takes through the message lists: 3-6 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Messaging Concept in PCS 7 3.4.4 Overflow of Message Buffer Each component of the PCS 7 overall system can only process a limited number of messages. If more messages are generated in a component (for example, an AS) within a particular time frame than the component can process, some of these messages will be lost. If this occurs, the AS sets an overflow indicator, and the following event will be signaled in the OS: "NRMS7 Messages Lost." Notice If events that trigger messages change status within a brief time span, this can trigger a message surge. This can obstruct the overview of the state of a plant. Additional Information You can prevent a message surge by activating the "Messaging Triggered by Acknowledgement" function. You will find information on configuration in the Process Control System PCS 7; Engineering System configuration manual. 3.4.5 Message Priority In PCS 7 V6, a priority can be assigned to each message, with 0 being the lowest priority and 16 the highest priority. When a reporting block is newly created, its messages initially have the lowest priority (0). You can change the message priority by means of the following: • Object properties of the block • Process object view • Import In PCS 7 OS, the unacknowledged message with the highest priority is always displayed in the message row above the overview (if multiple messages have the same priority, the most recent message is displayed here). From the message row, the plant operator can switch directly to the process picture from which the message originated. In the New list, "Went Out" list, Acknowledged list, and Journal list, the messages are displayed in the order in which they arrive. You can filter this list according to priority (see also "Message Lists"). Notice Message priorities can only be specified if you defined the message number range as "Unique for Entire CPU." Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 3-7 Messaging Concept in PCS 7 Additional Information You will find information on configuration in the Process Control System PCS 7; Engineering System configuration manual. 3-8 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 4 Storage - What Should Be Done? Principle 1. Evaluate messages - Time - Sequence - Source 2. Determine location/area of fault Note If components without diagnostics capability are used, only the sequential errors are reported. • • Use a diagnostic tool to analyze the fault: Diagnostic tools enable you to do one of the following: - Determine the cause of a fault - Verify the presumed cause of a fault Refer to the section on Diagnostics in PCS 7 for overviews on the following: - Diagnostic tools available in PCS 7 - Areas of application corresponding to the subsystems Note Make use of skilled experts if a solution to your problems cannot be found based on available information - see Preface 3. Define measures If the plant is in operation, check whether it is necessary to stop. Notice • • The following actions must be carried out only under observance of applicable government and plant-specific regulation and ONLY by qualified personnel: - Configuration changes - Component replacement and modifications Bear in mind that uncharacteristic situations can occur in the plant after activation. Make sure the activation of components and secondary systems is carefully directed. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 4-1 Storage - What Should Be Done? Examples of Fault Causes CPU Fault Causes: • Fault due to internal error • Fault due to external error Initial diagnostic: ! CPU diagnostics CP Fault Causes: • Fault due to internal error • Fault due to external error ! Module diagnostics > Special diagnostics > NCM S7 diagnostics CP... > Information from: - "Module" folder - "Operating mode" folder - "Diagnostic buffer" folder I/O Module Fault Causes: • Fault caused by component of SIMATIC station • Fault due to external influences (such as a short circuit on the module terminals) Initial diagnostic: ! Module diagnostics > Status information and, if available, diagnostics information PC Component Fault • Causes ! PC running? - Fault due to events - Fault of connections Initial diagnostic: • 4-2 Causes ! PC defective? Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Storage - What Should Be Done? 4.1 - Repair/replacement - Restore data Being Prepared for Expert Support Topic Area Information Supporting experts • What?: Measures that help you to provide experts with essential information for analysis of a fault. • When?: If expert support is needed in the event of a fault, you can facilitate the work of the experts by providing essential information on the plant or the faulty components. • How?: Information on working with expert support can be found in "Preparing for Expert Support" Supporting Service Experts You can support the work of service experts by providing information to them. • Information on the plant and the faulty system is needed for rapid support see: Plant Documentation. • To analyze the cause of a CPU fault, it is recommended that a memory dump be generated - see CPU Fault - Preparing Diagnostics • To analyze the cause of a CPU fault, information from the diagnostic buffer of the CPU is required - see Reading Out Diagnostic Buffer. • To analyze the cause of an OS fault, it is recommended that the diagnostic files be backed up - see OS Fault - Preparing Diagnostics. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 4-3 Storage - What Should Be Done? 4.1.1 Plant Documentation Information on plant components is among the most important information needed for successful repair. This information is required when you do the following: • Schedule maintenance • Contact the hotline for assistance Constant care of this information is justified by the shortened downtimes in the case of a fault. For this reason, always keep up-to-date lists (in a database or in table form, for example) containing the following data: 4.1.2 • Plant • Plant section • Location in plant • Component • Versions - Hardware - Firmware - Software Reading Out the CPU Diagnostic Buffer You can facilitate the initial diagnosis of a faulty CPU by service personnel by saving and having ready the content of the diagnostic buffer in the following formats: - As a HEX file - As a TXT file 1. In SIMATIC Manager, select the following menu command: PLC > Diagnostics/Setting > Module Information. The "Module Information - Online" dialog box is displayed. 2. Select the "Stacks" tab and read out the following system memory: - Block stack (B stack) - Interrupt stack (I stack) 3. Provide this information to the service personnel. 4-4 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Storage - What Should Be Done? 4.1.3 CPU Fault - Diagnostics Warning! ! • All work must be performed by trained service personnel only. • Always observe the plant-specific rules and government regulations when making changes in a plant. • Observe the general plant-specific conditions and adjust the work accordingly. • Always bear in mind that changes in a plant can impact other sections of the plant. To analyze an error on a CPU, you should know the following information: • Information regarding the affected CPU • Information or measures in case of error Information Regarding the Affected CPU • Order number • Firmware version • HW version If access with the engineering system is possible, you can scan this information by means of the module information (see Module Information). Note A constantly updated list of all module information facilitates the search for errors in the event of a fault and reduces the time needed for correcting the fault. Information in Case of Error • Operations and actions/pre-event history leading to the error • Status indicated by LED displays on the front of the CPU (such as RUN) "RUN" LED only illuminates No error in the SIMATIC station Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 4-5 Storage - What Should Be Done? "RUN" LED plus red LED illuminates Faults have occurred in the SIMATIC station. Use the diagnostic tools for analysis (see Diagnostics on the CPU). "STOP LED" illuminates • If the "STOP LED" illuminates, you can read out the diagnostic buffer (for procedure, refer to Reading Out CPU Diagnostic Buffer). Save the diagnostic buffer both as a HEX file and as a TXT file! • These data can be analyzed by trained service personnel and can provide information on the cause (for example, I/O errors, synchronization errors with an H-CPU, etc.). • If the possibility exists that a hardware error in the I/O caused the CPU to switch to STOP mode, save the diagnostic buffer of the appropriate module and the associated bus interface module (for example, CP443-5). • Generate a memory dump. All LEDs are turned off or flashing You recognize the "CPU defective" status by the following LED displays on the front of the CPU: • All LEDs are flashing • All LEDs are turned off, even though the power supply is switched on. For additional support, contact your Siemens representative or Technical Support. Have the "information in case of error" indicated above ready. 4.1.4 OS Fault - Diagnostics For analysis of the cause of an OS fault by experts, it is recommended that the diagnostic files be backed up. 1. Back up all diagnostic folders of WinCC (default is Drive:\Siemens\WinCC\Diagnostics). 2. Provide this data to the service personnel. 4-6 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Storage - What Should Be Done? Back Up the WinCC Diagnostic Files Using PKZIP You can use the PKZIP software supplied on the PCS 7 CD to perform the backup. Presettings for PKZIP Software: The following presettings are required when using the PKZIP software supplied on the PCS 7 CD. 1. In Windows Explorer, select the following folder: Programs > Pkware > Pkzipw4. 2. Double-click the PKZIP compression program. PKZIP for Windows is displayed. 3. Select the following menu command: Tools > Options. The "Options" dialog box is displayed. 4. Switch to the "Compress" tab. 5. Make the following settings: - In "File Options": Select the "Include subfolders (recurse)" check box. In the "Save folder name" list, select "Relative path." In the "Update mode" list, select "Add & Update files." - In "File Attributes": Select all check boxes. - In the "Folders" tab: You can specify a default folder for your data backup. 6. Click "OK" to confirm your settings. Perform Back Up 1. Close WinCC. 2. In Windows Explorer, select the following folder: Programs > Pkware > Pkzipw4. 3. Double-click the PKZIP compression program. PKZIP for Windows is displayed. 4. Select the following menu command: File > New. The "Save File As" dialog box is displayed. 5. Make the following settings: - In "Save in:": Enter the folder for the backup file. - In "File Name": Enter the name for the backup file (Use unique names for the backups: Plant_Date_BackupNo. ). 6. Click "Save" to confirm your settings. The "Add Files - (Drive: folder for backup file)" dialog box is displayed. 7. Make the following settings: Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 4-7 Storage - What Should Be Done? - In "Drives:": Enter the drive containing the diagnostic files. - In "Directory:": Enter the folder containing the diagnostic files (default is: ...\Siemens\WinCC\Diagnostics). - KClick "Add Directory." Information regarding the drive and folder of the diagnostic files is entered in "Files & Directories To Zip." 8. Click "OK" to confirm your settings. The "Add Status" dialog box indicates the degree of backup generation. The backup generation is finished when "Done" appears in the message box. 9. Click "Done." All archived files are shown in the PKZIP dialog box. 10. To close PKZIP, select the following menu command: File > Exit. Note Once the diagnostic files are backed up (not in diagnostic folder), you can delete the content of the diagnostic folder. In this way, you avoid keeping old information in the new diagnostic files. If the "same" error occurs after WinCC is restarted, you can perform another backup and thereby assist the experts (only a few messages must be analyzed in this backup). 4.1.5 Preparing Remote Diagnostics Data must frequently be transferred from one PC system to another. The following programs are recommended for this purpose with PCS 7: • You can use the @PCS7 program package as the interface for company-wide data exchange with PCS 7. To use this interface, you need the @aGlance/IT program or Web@aGlance program. • Direct remote diagnostics are possible if you use the "pcAnywhere" program to remotely access the PCS 7 PC. Note A test version of "pcAnywhere" is supplied with the PCS 7 toolset CD program package. If you want to continue to use this Symantec program, you must purchase it (see Software Distribution). 4-8 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Storage - What Should Be Done? Application These programs enable "remote access." That means you can do the following from other PCs: • Enter operator inputs or configurations • Perform checks • Remedy faults Transmission Options Data can be transmitted by means of the following: • A modem (telephone line) • Serial and parallel connections (plant-internal network connections) Installation of pcAnywhere Program 1. Open Explorer, and select the drive containing the installation CD for pcAnywhere. 2. Double-click the "Setup" file. 3. In the dialog box, select the "Install pcAnywhere 10.0" option. 4. In the dialog box, select the "LAN host" option. The "Symantec pcAnywhere Setup" dialog box is displayed. 5. Click "Next." 6. Read the license agreement, select the "I accept the conditions of the license agreement" option, and click "Next." 7. Enter the user information (user name and organization), and click "Next." 8. Activate the "All" option, and click "Next." 9. In the "Windows Solutions" dialog box, click "Next." 10. In the "How to reach us online" box, click "Next". Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 4-9 Storage - What Should Be Done? 11. The installation is performed when you click "Install" in the "Ready to Install Program" dialog box. 12. In the "Symantec Support Solutions" information box, click "Next." The "LiveUpdate" dialog box is displayed. 13. In the "LiveUpdate" dialog box, click "Configure." The "LiveUpdate Configuration" dialog box is displayed. - In the "ISP" tab, select the "From internet settings in the control panel" option. - In the "Proxy" tab, select the "I do not use a proxy server to access the internet" option. 14. Click "OK" to confirm the settings in the "LiveUpdate Configuration" dialog box. The "LiveUpdate" dialog box is displayed. 15. Click "Next." 16. In the "LiveUpdate could not call up the list of updates" dialog box, click "Close." 17. You can ignore the registration dialog box by clicking "Skip." Following the installation, print out the registration form and send it to the manufacturer of pcAnywhere. 18. Click "Finish." 19. The PC must be restarted for pcAnywhere to operate properly. 4-10 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 5 Diagnostics for PCS 7 Disclaimer of Liability Warning! ! Siemens does not accept responsibility for inappropriate use of the procedures presented in this service guideline or any consequences that might result thereof for the customer. Warning! ! • All work on the process control systems may be executed by trained personnel only. • Always observe the plant-specific rules and government regulations when making changes in a plant. • Observe the general plant-specific conditions and adjust the work accordingly. • Always bear in mind that changes in a plant can impact other sections of the plant. Introduction The message system and diagnostic tools of PCS 7 help you to assess the state of a plant. In the following sections, you will find information about diagnostic tools. The purpose of this description is to illustrate the capabilities of the diagnostic tools so that you can use them intelligently, as required. • It contains information on the fields of application for diagnostic tools. • It shows you how to call a diagnostic tool. • It does not include a detailed description of how to use diagnostic tools, because faults can have different causes, and because procedures for using the diagnostic tools are already presented in the online Help. Assessing the status of your process control system: Topic Questions Answered Diagnostics in PCS 7 Where can each diagnostics procedure be performed? Diagnostic tools • Which diagnostic procedures can be performed with a diagnostic tool? • How is the tool activated? • Where can I find a description of this tool or diagnostic capability? Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 5-1 Diagnostics for PCS 7 Basic Terms Some basic terms used in the PCS 7 diagnostics concept are defined in the following section: Definition of Diagnostics Diagnostics refers to all activities intended to: • Ascertain the status of a plant • Ascertain errors and faults as early as possible and identify their cause Introduction Diagnostic capabilities are used to analyze the status of a plant and to determine the causes of faults. 5-2 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 Implementing Diagnostic Tools in an Object You will find information about implementing diagnostic tools, grouped according to areas of implementation, in the following sections: • Diagnostics of PC User Settings • Diagnostics of PC Components • Diagnostics of Network Connections • Diagnostics during Configuration • Diagnostics on the CPU • Diagnostics on Modules • Diagnostics on PROFIBUS • Diagnostics of the OS • Diagnostics of Time of Day On a number of components, you will find displays on the front panel indicating the status of the component and any errors. You can analyze these displays to obtain information without affecting the plant. To find out which additional product manuals you need for this analysis, refer to: Diagnostics of Hardware Displays. 5.1 Diagnostics of PC User Settings Object of Diagnostics Tool Instructions Define users and User Management set access authorization to files and folders Start > Settings > Control Panel > Administrative Tools > Computer Management > System Tools > Local Users and Groups WinCC Users User Administrator Open WinCC Explorer - menu command: Editors > User Administrator > Open Shares Shares for Drives, Folders, and Start > Settings > Control Panel > Administrative Tools > Computer Files Management > System Tools > Shared Folders > Shares Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 5-3 Diagnostics for PCS 7 5.2 Diagnostics of PC Components Object of Diagnostics Tool Instructions PC configuration Win2000 Diagnostics Start > Settings > Control Panel > Administrative Tools > Computer Management > System Functions of drivers, logs, and services Win2000 Diagnostics Event display Start > Settings > Control Panel > Administrative Tools > Computer Management > System > Event Viewer Note: Only blue icons = "all correct" Function of standard network modules Set PC Station Start > SIMATIC > SIMATIC NET > Settings > Set PC Station In the tree structure PC Station > Select "Network Module" Modules > Softnet IE Click Test button. Online verification of operating capability of redundant OS components Networks and network connections 5-4 Redundancy State Control Picture must be configured and downloaded to the OS. See configuration manual Process Control System PCS 7; Operator Station See Diagnostics of Network Connections Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.3 Diagnostics on Network Connections Object of Diagnostics Tool Instructions Configuring the network NetPro Network > Check Consistency Established connections to SIMATIC stations NetPro Online view - select CPU: PLC > Activate Connection Status Finding connections to other stations, IP address and MAC address DOS Window/Command Prompt Start > Programs > Command Prompt Determining MAC addresses and TCP/IP addresses DOS Window/Command Prompt Start > Programs > Command Prompt PC station Set PC Station Start > SIMATIC > SIMATIC NET > Set PC Station Status of network components, status of a WinCC application Component ConfiguratorKonfigurator Configuration with HW Config and loading of PC station required Call: in PC Ethernet modules NCM S7 Industrial Ethernet Start > SIMATIC > STEP 7 > NCM S7 Industrial Ethernet > Diagnostics Open DOS window - ping IP address Open DOS window - input ipconfig Start menu by means of Status of configured channels and WinCC - Channel their connections to the SIMATIC Diagnosis station Start > Simatic > WinCC > Tools > Channel Diagnosis > "Channels/ Connections" tab Connection to OS: faulty or connected Lifebeat Monitoring In configured picture (standard: @CONFIG.PDL) Status of process interfacing Status of Connections In WinCC Explorer: Options > Status of Connections Client-server connections Status of Multi-User Operation In WinCC Explorer: Options > Status of Multi-User Operation Connections NetCC In WinCC Explorer: Options > NetCC > Viewer Determine stations BANYnet (Add-on product) If you have installed BANYnet, use the following menu command to call the program: Start Menu > Programs > BANYnet. Find IP address and MAC address Message frames Collisions PC-PROFIBUS connections Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 See Diagnostics on PROFIBUS 5-5 Diagnostics for PCS 7 5.4 Diagnostics during Configuration Object of Diagnostics Tool Instructions Consistency of hardware configuration HW Config Menu command: Station > Check Consistency Consistency of PC station configuration Component Configurator Block consistency in a SIMATIC station SIMATIC Manager Click the following icon in the taskbar: Analyze "Status" column table entry Select SIMATIC Station > S7 Program > Blocks Menu command: Edit > Check Block Consistency Chart consistency in a SIMATIC station SIMATIC Manager Select SIMATIC Station > S7 Program > Charts Menu command: Edit > Check Consistency Connection error CFC Module Status Select the SIMATIC station in the SIMATIC Manager or Open signal interconnections in PCS 7 OS PCS 7 OS (WinCC) Convert pictures Connection functions for a PC station Set PC Station Start > SIMATIC > SIMATIC NET > Settings > Set PC Station the CPU in HW Config 5.5 Diagnostics on Modules Object of Diagnostics Tool Instructions I/O modules and CPs with diagnostics capability Module Diagnostics Select the SIMATIC station in the SIMATIC Manager or Select the CPU in HW Config Call with the menu command PLC > Module Information I/O modules and CPs with diagnostics capability HW ConfigKonfig Station > Open Online Displays on a module Evaluation of Module Display Notes on manuals: Diagnostics of Displays on Hardware 5-6 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.6 Diagnostics on a CPU Object of Diagnostics Tool Instructions CPU HW ConfigKonfig Select CPU: Station > Open online CPU Module Diagnostics Select the SIMATIC station in the SIMATIC Manager or Select the CPU in HW Config Call with the menu command PLC > Module Information Displays on module Evaluation of Module Display Notes on manuals: Diagnostics of Displays on Hardware Fault on the CPU - preparing diagnostics Only to support experts CPU Fault Diagnostics 5.7 Diagnostics on PROFIBUS Object of Diagnostics Tool Instructions PA devices and HART devices SIMATIC ManagerManager Status of stations NCM S7 PROFIBUS Start > SIMATIC > STEP 7 > NCM S7 PROFIBUS > Diagnostics CPU-internal DP interface Module Information Diagnostics by means of HW Config module information Error on PROFIBUS PROFIBUS Diagnostics with Diagnostic Repeater Diagnostics by means of HW Config module information Status of PROFIBUS stations NetPro Start > SIMATIC > STEP 7 > NetPro Select the View > With DP Slaves menu command to display the DP slaves in the network view Station failure Fault indication with detailed information about cause of error Name and comments from HW Config SYSTEM Diagnostics Process Control Engineering (Add-on Product) Picture must be configured and downloaded to the OS. Amprolyzer (Add-on Product) If you have installed the amprolyzer, use the following menu command to call the program: Start Menu > Programs > Amprolyzer. See configuration manual Process Control System PCS 7; Operator Station Order number, addresses, slot types Error on PROFIBUS Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 5-7 Diagnostics for PCS 7 5.8 Diagnostics of the OS Object of Diagnostics Tool Instructions Overview Lifebeat Monitoring In configured picture (@CONFIG.PDL) Picture must be configured and downloaded to the OS. System information WinCC Scope Established and disrupted connections to the OS NetCC Online view - select CPU: PLC > Activate Connection Status Connection between WinCC and PLC Status of Connections In WinCC: Options > Status of Connections Connection between OS server and OS client Status of Multi-User Operation In WinCC: Options > Status of MultiUser Operation Status of channels and connections to the PLC WinCC - Channel Diagnosis Start > SIMATIC > WinCC > Tools > Channel Diagnosis Operating capability of redundant OS components Redundancy State Control Picture must be configured and downloaded to the OS. See configuration manual Process Control System PCS 7; Operator Station General system information for an WinCC "System Info" OS server Channel Picture must be configured and downloaded to the OS. See configuration manual Process Control System PCS 7; Operator Station OS fault - preparing diagnostics 5-8 Only to support experts OS Fault - Preparing Diagnostics Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.9 Diagnostics of Time of Day Object of Diagnostics Tool Instructions AS-CPU time SIMATIC Manager Select CPU: PLC > Set Time of Day AS-CPU time HW Config Station > Open Online PC time Win2000 Computer Management Start > Settings > Control Panel > Date/Time These settings should not be changed. Activated time services Windows 2000 System Utilities Start > Settings > Control Panel > Administrative Tools > Services Select CPU: PLC > Set Time of Day "Windows Time" select: Process > Properties "General" tab > Startup type: ... Synchronization status on the terminal bus Set PG/PC Interface Start > SIMATIC > SIMATIC Net > Set PG/PC Interface Select interface > Click "Diagnostics" button > "Time" area Configuration of the time displayed in the operator control and monitoring systems WinCC editor "Time Synchronization" Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Open WinCC Explorer - menu command: Editors > Time Synchronization > Open 5-9 Diagnostics for PCS 7 5.10 Diagnostics of Hardware Displays Many components have displays indicating the component status and errors. You can analyze these displays to obtain information without affecting the plant. Components Information about Diagnostic Options Can Be Found in the Following Manual/Chapter: Power supply modules SIMATIC reference manual; S7-400, M7-400 Programmable Controllers, Module Specifications • Backup battery (optional) • Operator control and display elements • Error messages by means of LED displays Central modules for SIMATIC reference manual; S7-400 S7-400, M7-400 Programmable Controllers, Module Specifications CPU • Monitoring function of the CPU S7-400 digital modules S7-400 analog modules CP 443-1 • Status and error displays • Operating mode switch SIMATIC reference manual; S7-400, M7-400 Programmable Controllers, Module Specifications • Diagnostics for digital modules • Alarms for digital modules SIMATIC reference manual; S7-400, M7-400 Programmable Controllers, Module Specifications • Diagnostics for analog modules • Alarms for analog modules SIMATIC manual; CP 441 Point-to-Point Communication - Installation and Parameter Assignment: • CP 443-1 Diagnostics for CP 441 Device Manual S7 CPs/Part B4; Description CP 443-1 • CP 443-5 Basic Displays and operating mode switches Device Manual S7 CPs/Part B3; Description CP 443-5 Basic • CP 443-5 Basic Displays and operating mode switches Device Manual S7 CPs/Part B4; Description CP 443-5 Extended • ET 200iS Displays and operating mode switches SIMATIC manual; ET 200iS Distributed I/O; Commissioning and Diagnostics; 5-10 • Status and error LEDs on IM151-2 • Insertion and removal of modules • Line break of the NAMUR encoder on the digital input module • Diagnostics with STEP 7 and STEP 5 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 Components Information about Diagnostic Options Can Be Found in the Following Manual/Chapter: ET 200M SIMATIC manual; ET 200M Distributed I/O; Commissioning and Diagnostics; ET 200S • Diagnostics by means of LED display IM 153-1, IM 153-2 • Diagnostics with STEP 7 and STEP 5 • Configuration exceptions for "Switching modules during Operation" function SIMATIC manual; ET 200iS Distributed I/O; Commissioning and Diagnostics; DP/PA couplers • Diagnostics by means of LED displays • Diagnostic messages for electronic modules SIMATIC manual; Bus Interfaces DP/ PA Link and Y Link; Diagnostics by means of LED displays Y Link • LED displays of the IM 157 • LED displays of the DP/PA coupler • LED displays of the Y coupler See DP/PA coupler Diagnostic repeater SIMATIC manual; Diagnostic Repeaters for PROFIBUS DP • Diagnostics; diagnostics by means of LED displays Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 5-11 Diagnostics for PCS 7 5.11 Diagnostics Tools Disclaimer of Liability Warning! ! Siemens does not accept responsibility for inappropriate use of the procedures presented in this service guideline or any consequences that might result thereof for the customer. Warning! ! • All work on the process control systems may be executed by trained personnel only. • Always observe the plant-specific rules and government regulations when making changes in a plant. • Observe the general plant-specific conditions and adjust the work accordingly. • Always bear in mind that changes in a plant can impact other sections of the plant. Configuration of Tables Diagnostic Tools Call with the menu command: "Menu Command" Topic Details Call Information and Help Overview Column Description Topic Diagnostic objects or settings Details Additional information about diagnostic objects or settings Call Access path to diagnostic tool or call Information and Help References to help on performing diagnostics (for example, online Help and manuals) 5-12 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.1 Diagnostics of PC Components 5.11.1.1 Win2000 Computer Management Call with the menu command Start > Settings > Control Panel > Administrative Tools > Computer Management Topic Details System and system settings System Tools > System Name of operating system, processor, BIOS version, time zone, Information > System Summary total real memory (RAM), Graphics settings Type: graphics card, set resolution and frequency System Tools > System Information > Components > Graphics Event viewer Icons indicate status (specialist knowledge required for analysis) System Tools > Event Viewer Printers and devices Device failure System Tools > System Information > Components Display of available printers Call Information and Help • Problem devices • Printers Select folder and press the "F1" button Select folder and press "F1" button. All blue icons = "all correct" System Tools > System Information > Software Environment > Jobs > Print Pending print jobs Display of print jobs Drives System Tools > System Detected internal and external drives or storage media, partitioning Information > Components > Storage of disks Hard disks Size, compartmentalization, drive names, partitions, formats, status Data Sources (ODBC) > Data Source Administrator Network cards Network card type, access levels , and PC cards users, servers, network addresses (IP/MAC address) System Tools > System Information > Components > Network > Adapter Network-wide analysis of connected PCs Active users in network, active PCs System Tools > Shared Folders > Shares Management of users and user groups • Creation and modification of local user accounts System Tools > Local Users and Groups • Creation and modification of user profiles • Creation, addition, and deletion of local groups Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Online help of the operating system 5-13 Diagnostics for PCS 7 5.11.1.2 Shares for Drives, Folders, and Files Call with the menu command Start > Settings > Control Panel > Administrative Tools > Computer Management > System Tools Topic Details Call Information and Help Drives and folders Grant or modify shares for drives and folders In the tree structure, select Select folder and press the "F1" button Drives and folders Grant or modify shares for drives and folders Files 5-14 Set or modify share permissions for files Shared Folders > Shares • • Open Windows Explorer Online help of the operating system In the tree structure, select the drive or folder • Use the menu command: File > Properties > "Shares" tab • Select the file in Windows Explorer • Use the menu command: File > Properties • Select the "Security" tab and make the required settings under "Permissions." Online help of the operating system Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.1.3 System Tools - Local Users and Groups Call with the menu command Start > Settings > Control Panel > Administrative Tools > Computer Management > System Tools Topic Details Management of • users and user groups • • Call Information and Help Creation and modification Local Users and Groups Online help of the operating of local user accounts system Creation and modification of user profiles Creation, addition, and deletion of local groups 5.11.1.4 DOS Window/Command Prompt Call with the menu command: Start > Run > enter "cmd" in the input box. Help on Windows 2000 commands - only for networks with TCP/IP protocol. Topic Details Connections/ To verify the local network card Enter "ping localhost" or "ping 127.0.0.0" Network card functions Connections/ Network card functions Connections/ Network card functions Connections/ Network card functions Call To verify a connection to another Ethernet station Enter "ping - {PC name}" or "ping - {IP address}" To detect the local network card Enter "ipconfig" To detect the network card of servers and network services Enter "ipconfig -all" Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Information and Help Enter "ping" Enter "ipconfig/?" 5-15 Diagnostics for PCS 7 5.11.1.5 Set PC Station Call with the menu command: Start > SIMATIC > SIMATIC Net > Settings > Set PC Station Topic Details Call Information and Help Configuration Detected modules SIMATIC NET Configuration > Modules folder "Microsoft Management Console" online help; topic: Set PC Station Diagnostic options Available options vary for each module Folder: SIMATIC NET "Microsoft Management Configuration > Modules > Console" online help; topic: Select Module Set PC Station ... Also refer to online help 5.11.1.6 Set PG/PC Interface Call with the menu command: Start > SIMATIC > SIMATIC Net > Set PG/PC Interface Or with the following menu command in the SIMATIC Manager: Options > Set PG/PC Interface Topic Details Call Information and Help Clock synchronization Status of synchronization of PC on terminal bus (requirement: CP1613 or CP1413) Select interface > "Microsoft Management Console" online help; topic: Set PC Station 5-16 Click "Diagnostics" button > "Clock" area Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.1.7 Component Configurator Call on the Windows task bar using the button: . Requirement The components in the configuration list must be entered in the same order as in the component image you created with HW Config. If the configuration is not identical, it cannot be downloaded to the PC station (see manual: Process Control System PCS 7; PC Configuration and Authorizations; Section: The PCS 7 PC - Hardware and Installation). Notice Making changes to the configuration list when the PC station is running causes the entire PC communication to be closed and restarted. In this case, you will receive a corresponding warning message. Topic Details Call Hardware configuration and configuring a PC station "Components" tab The status display in the configuration list indicates whether or not the component created matches the actual hardware configuration and whether or not a match exists to a downloaded configuration. Online help topic: Status Symbols for Components Verify module Verify addressability of modules following configuration. After completing the configuration, you can verify whether they can be addressed by means of the "Ring" button. You will receive an indication on the module if the module supports this function. PC station Diagnostics of a PC station "Diagnostics" tab > Export Requires expert knowledge. Save file Consult an expert if you encounter problems with the content of a log file Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Information and Help 5-17 Diagnostics for PCS 7 5.11.2 Diagnostics in the Network 5.11.2.1 NetPro Call in the SIMATIC Manager or HW Config with the menu command Options > Configure Network Online help: STEP 7 help system; Topic: Topic Details Consistency of Non-connected stations configuration (exception: non-connected MPI stations) Call Information and Help Network > Check Consistency STEP 7 online help system: Topic: Checking network consistency Subnets with only one station Inconsistent connections Connection status Established connections to SIMATIC stations Online view - select CPU: PLC > Activate Connection Status Faults on PROFIBUS Only when diagnostic repeaters are used PLC > PROFIBUS > Display Network Topology Status of DP slaves Display DP slaves in the network view View > With DP Slaves 5.11.2.2 NCM S7 Industrial Ethernet Call with the menu command: Start > SIMATIC > STEP 7 > NCM S7 Industrial Ethernet > Diagnose Topic Details Call Information and Help CP status Dynamic information about the operating mode of the communication functions of CPs connected online Diagnostics > Online > Open Connection Online help: Help on STEP 7; Topic: "Hardware Diagnostics" General CP diagnostics and statistics functions Operating mode Diagnostics > Online > Open Connection Diagnostics functions depending on CP type and operating mode ISO transport connections Scan event messages recorded in the Ethernet CP ISO-on TCP connections "SIMATIC NET; NCM S7 for Industrial Ethernet" manual Diagnostics > Online > Open Connection TCP connections UDP connections E-mail connections 5-18 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.2.3 NCM S7 PROFIBUS Call with the menu command: Start > SIMATIC > STEP 7 > NCM S7 PROFIBUS > Diagnostics Topic Details Call Information and Help General Operating mode "General" tab • CP diagnostics and Connected stations statistics functions Station-related statistics functions • Station overview Diagnostics depending on operating mode Dynamic information about the operating mode of the communication functions of CPs connected online FMS connections DP master diagnostics - Online help for NCM diagnostics: Topic: “General Diagnostics Functions" "SIMATIC NET; NCM S7 for PROFIBUS" manual communication status of slaves and call of data for DP slave diagnostics DP slave diagnostics (nonpassive slaves) PROFIBUS connections DP master DP slave FDL connection FMS connection PROFIBUS connections Faults and inconsistencies in FMS connections of the CP Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 5-19 Diagnostics for PCS 7 5.11.3 Diagnostics on the OS 5.11.3.1 License.log File The "License.log" file tells you whether or not you are using a WinCC subcomponent or suboption for which no authorization is detected. You can locate the license.log file with Windows Explorer in the following folder: "Drive: \SIEMENS\WINCC\Diagnostics". Topic Details Authorization of Status of installed OS programs authorizations Nonexistent authorizations for subcomponents or suboptions Call Information and Help Double-click the License.log Online Help: WinCC Help file and open the information system; it contains about WinCC Scope Example: Excerpt of a "License.log" file: 11/11/2002 11:11:11 InitLicense CS | AppName = AppCS:MCP | CycleCheck = yes | NameForMessageBox = | Name of License = X1CDEFGH | Text of License = SIK/SIMATIC WINCC RC 1024 PTg 512 ATg | 5-20 Contents of license.log File Meaning 11/11/2002 11:11:11 Date and time of authorization transfer CycleCheck = yes Cyclical authorization check (yes = active) Name of License = X1CDEFGH Authorization name (alphanumeric name beginning with X = emergency authorization) Text of License = SIK/SIMATIC WINCC RC 1024 PTg 512 ATg This authorization allows you to make the following configuration settings: • Up to 1,024 PowerTags (1024 PTg) • Up to 512 ArchiveTags (512 ATg). Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.3.2 Lifebeat Monitoring Topic Details Monitoring of components of WinCC projects and their associated SIMATIC stations Configure lifebeat Components are displayed as graphics in monitoring and call the picture in runtime a plant picture. Faulty components have a red line running through them in the graphic. Call Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Information and Help Online help - WinCC help system; Topic "Lifebeat Monitoring" See configuration manual Process Control System PCS 7; Operator Station 5-21 Diagnostics for PCS 7 5.11.3.3 WinCC "System Info" Channel The WinCC "System Info" channel is used to evaluate system information from server PCs. This channel does not require hardware because it directly accesses the system information on the server PC on which it is installed. Notice Only system information from a server can be represented or evaluated on a client. Topic Details Time-based information Display of time of day, date, Display in configured picture "WinCC Information and day of the week in System" online help system; process pictures Communication > System Info CPU load CPU load in a trend display Display in configured picture Drive capacity - • Storage space • Call Information and Help Display and monitoring Display in configured picture of available drive capacity of different servers on a multi-client system Monitoring of available drive capacity and message triggering Timers and counters Use of timers Display in configured picture and counters (for example, to count hours of operation) Event control Triggering of events through Display in configured picture evaluation of system information in scripts Configuration: See "WinCC Information System" online help: Communication > System Info > Channel Configuration > How to Configure the "System Info" Channel. 5-22 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.3.4 User Administrator Call with the menu command: Start > SIMATIC > WinCC Topic Details Call Information and Help For the OS To assign and verify access permissions of PCS 7 OS users: In the tree structure of WinCC Explorer Online Help - WinCC Help system; Editor > User Administrator > Open Topic: "User Administrator Functionality" and in the WinCC Information System, topic: "Preventing Unauthorized Operation" Creating users • Setting access • permissions For runtime mode For the configuration system editors 5.11.3.5 WinCC Scope "Remote diagnostics" on another PC is possible - if CCDiagAgent is running. Launch „Diag-Agent“: ...Siemens\WinCC\ WinCCSCOPE\bin\ CCDIAGAGENT.EXE Start > SIMATIC > WinCC > Tools > Scope http://localhost for local PC or http://"PC-Name" for PC in network Topic Details Call WinCC Info WinCC version, WinCC modules, diagnostics files, settings of the Graphics Designer, authorizations, authorization log file WinCC Info System information BIOS, network, installed software, drives, and memory System information Software - installed Database used, PCS 7 and WinCC log files A&D software Consult an expert if you encounter problems with the content of a log file Project information (create project backup beforehand - you are working in the project database) Obtain project information by means of SQL scans Project info Requires expert knowledge. (specialist knowledge required) Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Information and Help 5-23 Diagnostics for PCS 7 5.11.3.6 WinCC - Channel Diagnosis Call with the menu command: Start > SIMATIC > WinCC > Tools > Channel Diagnosis Topic Details Call Information and Help Connections Overview of the status of the "Channels/ Connections" tab configured channels and their connections to the SIMATIC station, directly or "WinCC Information System" online help; Topic: "How to Test the Channel and the Connection" by network connection through Internet Explorer Trace mode Trace mode can be activated Only to support experts during runtime (this affects runtimes) "WinCC Information System" online help system; Topic "How to Configure the Trace Function of a Channel" Additional Information "WinCC Information System" online help; Topic: "Channel Diagnostics with Channel Diagnosis" 5.11.3.7 NetCC This tool is a component of PCS 7 Version 6 (WinCC Version 6.0). Call: You can call NetCC in WinCC Explorer. Topic Details Call Information and Help PCs, software, network • In WinCC Explorer: Online Help WinCC Help system; • To check software installed in the network and support network installations. Options > NetCC > Viewer Operator control and monitoring of stations in the network Topic: Diagnostics Communication events Network optimization and analysis and troubleshooting in the network In WinCC Explorer: Lifebeat Lifebeat In WinCC Explorer: Options > NetCC > State Options > NetCC > Settings 5-24 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.3.8 Status of Multi-User Operation Performing diagnostics on the connection between the OS server and an OS client Only if WinCC is in Runtime mode: in WinCC Explorer menu Topic Details Call Information and Help Connection status Status - logical connections and current status of server-client interfacing Options > Status of MultiUser Operation Online help - WinCC help system; Topic: "Options status of connections" Connection status on the server Current status of connections in multi-user operation "Process Data Server" tab Connection status on the client Current status of the client on which the scan is started "Process Data Clients" 5.11.3.9 Status of Connections Diagnostics of the connection between WinCC and an automation system Only if WinCC is in Runtime mode: in WinCC Explorer menu Topic Details Call Information and Help Connection status Status - logical connections and current status of process interfacing Options > Status of Connections Online help - WinCC help system; Topic: "Check status of connections" 5.11.3.10 Redundancy State Control For diagnostics in plants with redundant PCs, it is important to always have an overview of the redundancy status, that is, the status of the individual master and standby computers. One simple way to achieve this is through use of the redundancy display. Topic Details Call Redundant OS components Master; Standby OSM/ESM Connection Picture must be configured and See configuration manual downloaded to the OS. Process Control System PCS 7; Operator Station Standalone • Not initialized • Initialized • No connection • Fault Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Information and Help 5-25 Diagnostics for PCS 7 5.11.4 Diagnostics on the SIMATIC Station 5.11.4.1 SIMATIC Manager Call with the menu command: Start > SIMATIC > SIMATIC Manager Topic Details Perform hardware diagnostics Quick view: Icons indicate PLC > Diagnostics/Setting operating status and module > Hardware Diagnostics information. Then Module Information > Update: F5 button Call Module information Use this menu command to read out information about the selected module. Operating mode Displays the operating mode of the current module (RUN, STOP). This requires an online connection to the CPU. Time of day Verifies/sets time of day Faults on PROFIBUS Reporting system errors All installed authorizations (Versions of installed components) PA devices and HART devices 5-26 Select CPU or CP: PLC > Module Information Online help: STEP 7 help system; Topic: “Hardware Diagnostics and Troubleshooting" See Module Information For additional information, double-click the icon Online help: STEP 7 help system; Topic: See: Module Information Select CPU or CP: PLC > Operating Mode Select CPU: PLC > Diagnostics/Setting > Set Time of Day Online help for STEP 7: Topics: Setting CPU clocks with time zones and summer/winter time, Using the time-of-day function Select master system: PLC Online help for STEP 7: > Diagnose, Topic: Topology display Monitor/Modify PROFIBUS using diagnostics repeaters Node • • Faulty bus segment Removing an error location from the diagnostics repeater Reporting system errors when saving and compiling • Information and Help Products (name, version, release) • Components (name, version, release) • Hardware updates • DLLs (STEP 7 DLLs, Windows DLLs) Requirement: SIMATIC PDM is installed • Icons provide information about the status of these devices Select a SIMATIC station Edit > Object Properties > "Settings" tab Activate option: Report system errors during Save and Compile Help > About > "Display" button View > Process Devices Plant View > Select device > Open object by means of contextsensitive menu (click right mouse button > open object) Online help: STEP 7 help system; Topic: "Installed SIMATIC Software" Help on SIMATIC PDM > configuring networks and process devices Icons: ...> device icons in the process device - plant view Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.4.2 HW Config Call with the menu command: Start > SIMATIC > SIMATIC Manager Click SIMATIC Station in the tree structure and double-click in the "Hardware" list. Topic Details Call Information and Help Components accessible online Icon indicates operating mode of modules (= system diagnostics). Station > Open Online The F5 button updates the display. Double-click the icon to obtain additional information. Time of day Check/Set Station > Open Online Online help: STEP 7 help system; Topic: CPU-xxx clocks with a time-zone setting and summer/winter time and use of time-of-day function Select CPU: PLC > Set Time of Day Module information Use this menu command Select module: PLC > to read out information Module Information about the selected module. See: Module Information Topics in the STEP-7 Help System: • Diagnostics icons in the online view • Brief overview of information functions • Basic procedure for determining the cause of STOP (CPU) • Hardware diagnostics and troubleshooting • Operating mode and operating mode transitions 5.11.4.3 Module Information Quick Information 1. Call in the SIMATIC Manager with the menu command: Component View > View > Online 2. Select a SIMATIC station Call with the menu command: PLC > Diagnostics/Setting > Perform Hardware Diagnostics For additional diagnostics, select a module and click "Module Information." Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 5-27 Diagnostics for PCS 7 Calling Module Diagnostics 1. Open HW Config 2. Menu command: Station > Open Online 3. Select module 4. Call with the menu command PLC > Module Information Diagnostics on a CPU Extensive diagnostic checks are performed on a CPU. Additional help: Help on STEP 7; Topic: "Diagnostics, Hardware Diagnostics and Troubleshooting" Topic Details Call Information Module data Data for the identification of the selected module, such as type, order number, firmware, version, status, slot in rack, etc. "General" tab Comparison of configured and inserted modules Events in the diagnostic buffer and detailed information about the selected event Analysis of the cause of STOP of a CPU, overview of previous events on the selected module. "Diagnostic Buffer" tab Check of events in the diagnostic buffer and detailed information about the selected event DP slave diagnostics Diagnostic data for the selected DP slave (in accordance with EN 50170) "DP Slave Diagnostics" tab To determine the cause of a DP slave error Time system Current time, operating hours, and "Time System" tab information about clock synchronization (synchronization intervals) Performance data Operand areas and the available blocks of the selected (CPU/FM) module Performance data Display of all module types Used to check the standard blocks available contained and called in the user in the functional scope of the program. selected module. List of OBs, SFBs, and SFCs that can be used in the module. 5-28 Diagnostic data for the selected module "Performance Data" tab Verification of a user program to determine whether the CPU has the appropriate requirements to execute a user program, for example, with regard to process image size Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 Diagnostics of DP Slaves Topic Details Call Information Module data Data for the identification of the "General" tab selected module, such as type, order number, firmware, version, status, slot in rack, etc. DP slave diagnostics Diagnostic data for the selected DP "DP Slave Diagnostics" tab To determine the slave (in accordance with EN 50170) cause of a DP slave error Comparison of configured and inserted modules 5.11.4.4 PROFIBUS Diagnostics with the Diagnostic Repeater Requirements Diagnostic Repeater is installed and Prepare Line Diagnostics has been carried out. Call Select Diagnostic Repeater in HW Config Call with the menu command: PLC > Diagnostics/Setting > Module Information Additional help: Help on STEP 7; Topic: "Diagnostics, Hardware Diagnostics and Troubleshooting" Topic Details Call Quick overview Icons indicate the status of the PROFIBUS master systems "Module Information" dialog Online help: STEP 7 help box system; Topic: “Hardware Diagnostics and - OSM/ESM Troubleshooting" - Icons in front of the tab Comparison of configured names (DP1, DP2, and inserted modules DP3, PG) Error on bus segment DP slave diagnostics Diagnostic data for the "DP Slave Diagnostics" tab selected DP slave (in accordance with EN 50170) Information and Help To determine the cause of DP slave errors Location of error Graphics-based representation of the location of error Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 5-29 Diagnostics for PCS 7 5.11.4.5 SIMATIC PDM SIMATIC PDM allows you to monitor devices with diagnostics capability located on the PROFIBUS or behind a DP/PA link. Topic Details Call Information and Help Connections to SIMATIC PDM Connection configuration In the SIMATIC Manager: Options > Set PG/PC interface Online help for SIMATIC PDM > Configuring Networks and Process Devices Identifying Life List - define accessible devices (HART and PROFIBUS PA profile V2 / V3) Start > SIMATIC > STEP 7 Manual: PDM V5.2 The > SIMATIC PDM - Life List Process Device Manager PDM devices Online help: "Help on SIMATIC PDM" > Life List Quick information; displaying a configuration Icons provide an overview of In the SIMATIC Manager: the configuration and device View > Process DevicesPlant View status Online help on SIMATIC PDM > Configuring network and process devices (for more information, see device status below) Icons: ...> device icons in the process device - plant view Device information • Type • DLL (type file) • Manufacturer • Version • Communication • Maintenance status • Process errors • Configuration errors • Overall status • Device-specific messages Device status 5-30 Open project in the Process Online help for SIMATIC Devices - Plant View> PDM Select device > Edit > Object Properties "Device" tab Open project in the Process (Online help for SIMATIC Devices - Plant View> PDM, if contained by manufacturer files) Select device > Edit > Object Properties "Device Status" tab Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.5 Additional Diagnostics Options 5.11.5.1 Additional Diagnostics Options for PCS 7 Disclaimer of Liability Warning! ! Siemens does not accept responsibility for inappropriate use of the procedures presented in this service guideline or any consequences that might result thereof for the customer. Warning! ! • All work on the process control systems may be executed by trained personnel only. • Always observe the plant-specific rules and government regulations when making changes in a plant. • Observe the general plant-specific conditions and adjust the work accordingly. • Always bear in mind that changes in a plant can impact other sections of the plant. Introduction These components and tools are components of PCS 7. Use of these components and tools enables you to perform advanced inspections and diagnostics. You will find a number of suitable diagnostics applications for PCS 7 in the following sources: • Amprolyzer (Add-on Product) • BANYnet (Add-on product) • BT 200 Bus Testing Device • SYSTEM Diagnostics Process Control Engineering (Add-on Product) Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 5-31 Diagnostics for PCS 7 5.11.5.2 Amprolyzer (Add-on Product) The amprolyzer is a program that allows you to perform simple, thorough diagnostics on PROFIBUS. If you have installed the amprolyzer, use the following menu command to call the program: Start Menu > Programs > Amprolyzer. Topic Details Call Information and Help Plant configuration Comparison of setpoint vs. actual configuration, lifebeat monitoring Addition of a new bus using the "Add Bus" button. Manual in PDF format Interpretation, statistics, detection/triggering of frame errors and repeats 1.) Without filters/triggers: Message frame traffic Display of all bus information using the "Show Bus State" button. as above Manual in PDF format 2.) With filters/triggers: "Record Complex" button Message frame traffic is recorded here, in addition to a display of all bus information. Bus recording Parallel recording of multiple busses at the same time, special triggers, filters As above Interface for data evaluation Open interface by means of MS Recorded data are automatically Excel exported and displayed in MS Excel. Manual in PDF format Manual in PDF format A recording can be sent as an Excel file, so that the receiver does not have to have this tool. 5-32 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Diagnostics for PCS 7 5.11.5.3 BANYnet (Add-on Product) BANYnet is a program that allows you to perform simple, thorough diagnostics on an Ethernet bus. If you have installed BANYnet, use the following menu command to call the program: Start Menu > Programs > BANYnet. Topic Details Plant configuration Comparison of setpoint vs. actual In the Start window by means of configuration, graphics-based the "Plant Manager" button overview, lifebeat monitoring Online help OSM/ESM status Display, parameter assignment, bus load measurement, SNMP server In the Start window by means of the "Plant Diagnostics" button Online help Message frame Interpretation (including PCS 7), traffic statistics, batch analysis In the Start window by means of the "Bus Analysis" button Online help Bus recording Call Information and Help Parallel recording, special trigger, Call with the menu in the "Bus filter Analysis" dialog box Online help 5.11.5.4 BT 200 Bus Test Device Notice The bus test device is not a software program - for this reason, the Call column is omitted. Topic Bus line diagnostics Test of PROFIBUS interfaces Test of accessibility Details Information and Help Tests for : Device description • Line breaks • Monitor breaks • Line exchange A ! B • Short circuits • Number of terminating resistors inserted • Reflection points (for example, for line breaks) • RS 485 drivers • Internal voltage supply at 5V • RTS signal ~ of stations Protocol functions Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Device description Device description Device description 5-33 Diagnostics for PCS 7 5.11.5.5 SYSTEM Process Control Diagnostics (Add-on Product) Display of PROFIBUS diagnostic information on the operator station Help: online help - SYSTEM DIAGNOSTICS- Help SYSTEM Process Control Diagnostics - PROFIBUS DP - (Add-on Product) Topic Details Call Information and Help PROFIBUS DP general Station failure Picture in the OS See "Configuration" below PROFIBUS DP - faults Fault indication with detailed Picture in the OS information about cause of error See "Configuration" below Display from HW Config Specifications from HW "Name and comments" Config Picture in the OS See "Configuration" below Configuration information Picture in the OS See "Configuration" below Order number, addresses, slot types Configuration: This configuration is described in the online help system: SYSTEM DIAGNOSTICS - Help > Section: PROFIBUS DP/PA -DIAGNOSTICS. 5-34 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 6 Additional Information • Catalogs for PCS 7 • PCS 7 basic documentation • SIMATIC S7 manuals • SIMATIC Net manuals • Information about available online help • PCS 7 Toolset CD (Toolset CD) • PCS 7 Manual CD (Manual CD) Basic Documentation for PCS 7 Process Control System Type Title Toolset CD Manual CD PI Brief Description Yes Yes PI PCS 7 - What's New?.wri Yes Yes PI Readme.wri Yes No PI PCS 7 - Released Modules Yes No CM Engineering System Yes Yes CM Operator Station Yes Yes M Service Support and Diagnostics Yes Yes FM Fault-Tolerant Process Control Systems Yes Yes FM PCS 7 Software Update with utilization of the new functions No Yes FM PCS 7 Software Update without utilization of the new functions No Yes PM PCS 7 Driver Blocks Guide Yes Yes FM 10 ms Time Stamping Yes Yes FM PC Configuration and Authorizations Yes Yes CM PCS 7-Libraries Yes Yes CM Programming Instructions, Creating Blocks for PCS 7 No Yes PI = Product information CM = Configuration manual FM = Function manual M = manual Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 6-1 Additional Information Catalogs Title SIEMENS Interactive Catalog CA01; Automation and Drives Engineering ST PCS7 Catalog Add-Ons for the Process Control System SIMATIC PCS 7 Catalog SIMATIC S7 Basic Documentation Type Title Toolset CD Manual CD RM SIMATIC S7-400, M7-400 Programmable Controllers Module Specifications No Yes M SIMATIC; CP 441 Point-to-Point Communication Installation and Parameter Assignment: No Yes DM S7 CPs / Part B4; Description of CP 443-1 No Yes DM S7 CPs / Part B3; Description of CP 443-5 Basic No Yes DM S7-CPs / Part B4; Descsription of CP 443-5 Extended No Yes M SIMATIC; ET 200iS Distributed I/O No Yes M SIMATIC; ET 200M Distributed I/O No Yes M SIMATIC; ET 200S Distributed I/O No Yes M SIMATIC; Bus Interfaces DP/ PA Link and Y Link; No Yes M SIMATIC; Diagnostic Repeater for PROFIBUS DP No Yes M SIMATIC; PDM - The Process Device Manager Yes Yes M SIMATIC NET; Industrial Ethernet OSM/ESM, Operator's Guide No Yes M SIMATIC NET; Industrial Ethernet OSM/ESM, User Manual No Yes M SIMATIC NET; Industrial Ethernet OSM/ESM, Network Management No Yes RM = reference manual M = manual DM = device manual 6-2 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Additional Information Online Help (Included in Software Component) Title Toolset CD Manual CD Help on STEP 7 Yes No Help on CFC Yes No Help on SFC Yes No Help on SCL Yes No WinCC Information System: Yes No Help on DOCPRO Yes No Help on @PCS 7 Yes No Help on SIMATIC BATCH Yes No Online Help on TH/IEA/PO Yes No Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 6-3 Additional Information 6-4 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Glossary A Add-On Product Products that are not included in the standard scope of PCS 7. These products are recommended for special applications, or they have been developed for specific applications within the PCS 7 environment. Add-on products can be found in the following catalog: Add-ons for the Process Control System SIMATIC PCS 7. C Commissioning Test functions for monitoring the process in the Ψautomation system and for influencing and resetting parameters, if necessary, are integrated into the CFC/SFC editor to provide support during commissioning. E Errors and Faults In PCS 7, the PCS 7 OS operator control and monitoring system is also used to display errors and faults in the process and the process control system. • Error: State of components (objects) that does not cause a fault to occur in the process (for example, defective display lamps) • Fault: State of components (objects) that inhibits the process (for example, defective motor) Fail-Safe Systems If a component fails, fail-safe systems switch to the required fail-safe state, thus preventing any hazards to persons, machines, production, and environment. Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Glossary-1 Glossary F Fault-Tolerant System Automation system (S7 400H) in which all major components are redundant. If a subsystem fails (for example, following a component failure), the other subsystem takes over plant automation seamlessly. Glossary-2 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Index A Accessibility ........................................ 5-33 Activating in case of a fault .................... 4-1 Additional diagnostics tools for PCS 7.. 5-31 Additional information ............................ 3-2 All installed authorizations ................... 5-26 Archiving a multiproject ......................... 1-8 Archiving a project................................. 1-6 Archiving batches ................................ 1-16 Authorization ....................................... 5-20 Authorizations ..................................... 5-26 B Backing up archive data ...................... 1-12 Backing up BATCH data...................... 1-13 Backing up data by generating an image file .................................... 1-17 Backing up parameter settings of the AS............................................ 1-4 Backing up PCS 7 OS data.................. 1-12 Backing up user-created functions and actions ...................................... 1-11 Backing up user-created libraries......... 1-10 BANYnet (Add-on product) .................. 5-33 BT 200 bus test device ........................ 5-33 Bus line diagnostics............................. 5-33 Bus recording ............................. 5-32, 5-33 Bus segment ....................................... 5-29 C Clock synchronization.......................... 5-16 Communication events ........................ 5-24 Component configurator ...................... 5-17 Components - accessible online .......... 5-27 Components of the message system ..... 3-2 Configuration .......................................... 5-16 Configuration information..................... 5-34 Connection status....................... 5-18, 5-25 Connection status on the client ............ 5-25 Connection status on the server .......... 5-25 Connections ........................................... 5-24 Connections to SIMATIC PDM ............ 5-30 Connections/ ....................................... 5-15 Consistency ........................................... 5-18 CP - status .......................................... 5-18 CP 341 firmware update ...................... 1-32 CP 443-1 firmware update................... 1-34 CP 443-5 basic firmware update.......... 1-36 CP 443-5 Extended firmware update ... 1-39 CP diagnostics and statistics functions 5-18 CPU failure - preparing diagnostics ....... 4-5 CPU load ............................................... 5-22 Create users ....................................... 5-23 D Data backups ........................................ 1-3 Determining versions........................... 5-26 Device information............................... 5-30 Device status.......................................... 5-30 Diagnostic capabilities in PCS 7 subsystems........................................ 5-1 Diagnostic functions depending on CP type and operating mode ....... 5-19 Diagnostics - depending on operating mode................................ 5-19 Diagnostics buffer................................ 5-27 Diagnostics depending on CP type and operating mode ................. 5-18 Diagnostics during configuration ............ 5-6 Diagnostics of hardware displays......... 5-10 Diagnostics of OS server redundancy.. 5-25 Diagnostics of PC components.............. 5-4 Diagnostics of PC user settings ............. 5-3 Diagnostics of the PLC-OS connections 5-8 Diagnostics of time of day...................... 5-9 Diagnostics on a CPU ........................... 5-7 Diagnostics on modules ........................ 5-6 Diagnostics on network connections ...... 5-5 Diagnostics on PROFIBUS .................... 5-7 Diagnostics options ............................. 5-16 Diagnostics tools of PCS 7 .................. 5-12 Disks................................................... 5-13 Displaying the configuration................. 5-30 DOS Window/Command Prompt ......... 5-15 DP slave diagnostics ....................... 5-28, 5-29 Drive capacity ......................................... 5-22 Drives ................................................. 5-13 Drives and folders ................................... 5-14 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Index-1 Index E Event control....................................... 5-22 Example for generating an image file... 1-18 Example for restoring image data ........ 1-21 Module information with diagnostic repeater .......................... 5-29 Module testing..................................... 5-17 Monitoring components ....................... 5-21 N F Files .................................................... 5-14 FMS connections .................................... 5-19 G General CP diagnostic and statistics functions.......................................... 5-19 Generating a backup ........................... 1-14 Generating an image file ..................... 1-18 Graphics settings .................................... 5-13 H Hardware configuration and configuration of a PC station ............ 5-17 Hardware updates............................... 1-23 HW Config .................................... 5-7, 5-27 I Image file - restoring data.................... 1-21 Information material for PCS 7 .............. 6-1 Information on cause of fault ................. 4-3 Interface to data evaluation ................. 5-32 L License.log file .................................... 5-20 Lifebeat monitoring.......................... 5-21, 5-24 Location of error .................................. 5-29 M Making adjustments after a hardware change ............................................ 1-24 Managing users and user groups 5-13, 5-15 Message flow in WinCC ................. 3-4, 3-5 Message frame traffic ..................... 5-32, 5-33 Message priority.................................... 3-7 Message status..................................... 3-4 Message surge ..................................... 3-7 Message types in message lists and archives............................................. 3-4 Message types message lists message flow .................................... 3-4 Module data ................................... 5-28, 5-29 Module information......................... 5-26, 5-27 Index-2 NCM S7 Industrial Ethernet ................. 5-18 NCM S7 PROFIBUS ........................... 5-19 NetCC................................................. 5-24 NetPro ................................................ 5-18 Network and PC cards ........................ 5-13 Network-wide analysis of connected PCs ............................ 5-13 O Obtaining information about a message. 3-4 Operating mode ...................................... 5-26 Origin and configuration of a message .. 3-3 OS fault - preparing diagnostics ............ 4-6 OSM/ESM status................................. 5-33 P PA devices and HART devices ............ 5-26 PC station ........................................... 5-17 PDM devices....................................... 5-30 Pending print jobs ............................... 5-13 Perform hardware diagnostics ............. 5-26 Performance data ................................... 5-28 Plant configuration ..................... 5-32, 5-33 Plant documentation ............................. 4-4 Preparing remote diagnostics ................ 4-8 Printer and devices ............................. 5-13 PROFIBUS .................................... 5-18, 5-26 PROFIBUS connections ...................... 5-19 PROFIBUS DP - faults ........................ 5-34 PROFIBUS DP - general ..................... 5-34 PROFIBUS interfaces ......................... 5-33 PROFIBUS monitor (add-on product) .. 5-32 Project information .................................. 5-23 R Reading out the CPU diagnostic buffer.. 4-4 Redundant OS components ................ 5-25 Requirements for diagnostics ................ 2-1 Restoring data from a backup.............. 1-15 Retrieving a project ............................... 1-8 S Service in a plant - message concept and diagnostics .................... 3-1 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Index Service in a plant - preventive measures........................................... 1-1 Set access permissions ....................... 5-23 Set PC station ........................................ 5-16 Set PG/PC interface ............................ 5-16 Shares for drives folders and files........................................ 5-14 SIMATIC Manager............................... 5-26 SIMATIC PDM (add-on option) ............ 5-30 Software updates ................................ 1-23 Software-installed ................................ 5-23 Status of connections .......................... 5-25 Status of DP slaves ............................. 5-18 Status of multi-user operation .............. 5-25 Storage space ..................................... 5-22 System and system settings ................ 5-13 System fault ........................................ 5-26 System info ......................................... 5-23 SYSTEM process control diagnostics ......... 5-34 System tools - local users and groups . 5-15 T Target groups of messages ............ 3-4, 3-5 Time of day ......................................... 5-27 Time system ........................................... 5-28 Time-base information ......................... 5-22 Timers and counters............................ 5-22 Trace mode ............................................ 5-24 U Understanding messages ...................... 3-4 Updating an IM153-1 IM153-2 and IM157 ....................................... 1-29 Updating CP 443-x operating system... 1-32 Updating software ............................... 1-23 Updating the CPU operating system .......... 1-25 User administrator ................................... 5-23 Using a programming device/PC to update the IM 153-2 by means of PROFIBUSDP (direct).................. 1-30 V Versions of installed components ........ 5-26 W Win2000 computer management ......... 5-13 WinCC - channel diagnostics............... 5-24 WinCC "System Info" channel ............. 5-22 WinCC info.......................................... 5-23 WinCC scope PCS 7 V6.0 ................... 5-23 Working with device database files (*.GSE Files) ............................ 1-28 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02 Index-3 Index Index-4 Process Control System PCS 7 - Service Support and Diagnostics A5E00164228-02