Pd41 And Pd42 Commercial Printer User`s Manual

Transcript

PD41 | PD42 Commercial Printer User’s Manual Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A. www.intermec.com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2009-2014 by Intermec Technologies Corporation. All rights reserved. The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license), Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation. For patent information, please refer to www.honeywellaidc.com/patents. Wi-Fi is a registered certification mark of the Wi-Fi Alliance. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries. This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (www.openssl.org). This product includes cryptographic software written by Eric Young ([email protected]). ii PD41 and PD42 Commercial Printer User’s Manual Document Change Record This page records changes to this document. Version Number Date Description of Change 003 1/2014 Updated Global Services and Support information. 002 11/2010 • Added methods to verify a USB mass storage device is supported by the printer. • Expanded the Upgrading Firmware procedure. PD41 and PD42 Commercial Printer User’s Manual iii iv PD41 and PD42 Commercial Printer User’s Manual Contents Contents Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii 1 Using the Printer ........................................................ 1 Learning About the Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Selecting the Printer Command Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Understanding the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Understanding the Print Button and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . 6 Understanding the PD42 Screen and Soft Keys . . . . . . . . . . . . . . . . . . . . . . 7 Understanding Printer States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Loading Media for Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Loading Media for Peel-Off (Self-Strip) Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Loading Thermal Transfer Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Creating and Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 2 Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Connecting the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Connecting the Printer to a PC Through the USB Device Port . . . . . . . . . . . . . . . 22 Connecting the Printer to a PC Through the Serial Port . . . . . . . . . . . . . . . . . . . . . 22 Connecting the Printer to a PC Through the IEEE 1284 Port . . . . . . . . . . . . . . . . 23 PD41 and PD42 Commercial Printer User’s Manual v Contents Connecting the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Setting Up Ethernet Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Manually Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Up 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Configuring 802.11 Wireless Security Using IPL . . . . . . . . . . . . . . . . . . . . 29 Configuring 802.11 Wireless Security Using Fingerprint . . . . . . . . . . . . 32 Connecting Peripherals to the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Using a USB Mass Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Connecting a Keyboard to the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Connecting a Bar Code Scanner to the USB Host Port. . . . . . . . . . . . . . . . . . . . . . . 37 Connecting a USB Hub to the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 3 Configuring the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Configuring the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Configuring the PD42 Printer from the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Configuring the Printer From the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Configuring Communications Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Configuring Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Configuring Print Engine Settings (Fingerprint only) . . . . . . . . . . . . . . . 44 Configuring Web Shell Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Configuring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Configuring General Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Configuring Mail Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Configuring SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Configuring TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Configuring the Network Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Configuring Avalanche Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Configuring Wireless LAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Configuring 802.1x Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Configuring SmartSystems Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Configuring the Printer Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Configuring the Printer Using Commands Sent From Your PC . . . . . . . . . . . . . . 57 Configuring the Printer Using SmartSystems Foundation . . . . . . . . . . . . . . . . . . . 57 Choosing an Ethernet or Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Using the PD42 Screen to Choose the Network Type . . . . . . . . . . . . . . . . . . . . . . . . 58 Using Printer Commands to Choose the Network Type . . . . . . . . . . . . . . . . . . . . . 58 Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 vi PD41 and PD42 Commercial Printer User’s Manual Contents 4 Troubleshooting and Maintaining the Printer . . . . . . . . . . . . . . . . . . . . . . 65 Troubleshooting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Understanding Error Messages on the PD42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . . 69 Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using the Line Analyzer in Fingerprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Using Dump Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Using Testmode and Extended Testmode to Troubleshoot. . . . . . . . . . . . . . . . . . . 74 Using Testmode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Using Extended Testmode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Adjusting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Preventing Ribbon Wrinkling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Clearing Media Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Adjusting the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Adjusting Printhead Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Adjusting Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Adjusting Printhead Dot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Adjusting the Label Stop Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Maintaining the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Cleaning the Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Cleaning the Exterior of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 USB Host Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Ethernet Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Parallel IEEE 1284 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Accessories for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 PD41 and PD42 Commercial Printer User’s Manual vii Contents B Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 IPL Default Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Fingerprint Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 ESim Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 C Fingerprint, IPL, and ESim Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Fingerprint Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Fingerprint Ser-Com, UART1 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Fingerprint Net-Com, NET1 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Fingerprint Com Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Fingerprint Network Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Fingerprint Emulation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Fingerprint Feedadjust Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 Fingerprint Media Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 Fingerprint Print Defs Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 IPL Setup Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 IPL Ser-Com Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 IPL COM Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 IPL Network Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 IPL Test/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 IPL Media Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 IPL Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 ESim Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 ESim Serial-Com Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 ESim Net-Com, NET1 Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 ESim Com Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 ESim Network Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 ESim Feedadjust Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 ESim Media Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 ESim Print Defs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 ESim Charset Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129 ESim Date Time Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129 viii PD41 and PD42 Commercial Printer User’s Manual Contents D Advanced Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Printer File System (Fingerprint) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Device Tree Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Devices and Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Customing the Printer Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Web Style Guide Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Content of a Web Style Guide File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 Required Environment Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 Optional Environment Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 x-www-url-Encoding Syntax Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 Memory and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 Creating a Web Style Guide File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 I Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 PD41 and PD42 Commercial Printer User’s Manual ix Contents x PD41 and PD42 Commercial Printer User’s Manual Before You Begin Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions. This section explains how to identify and understand dangers, warnings, cautions, and notes that are in this document. You may also see icons that tell you when to follow ESD procedures and when to take special precautions for handling optical parts. A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data. Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances. Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec website at www.intermec.com and click Support > Returns and Repairs > Warranty. Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose. PD41 and PD42 Commercial Printer User’s Manual xi Before You Begin Web Support Visit the Intermec website at www.intermec.com to download our current manuals. Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to request technical support for your Intermec product. Send Feedback Your feedback is crucial to the continual improvement of our documentation. To provide feedback about this manual, please contact the Intermec Technical Communications department directly at [email protected]. Telephone Support In the U.S.A. and Canada, call 1-800-755-5505. Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec website, click About Us > Contact Us. Who Should Read This Manual This user’s guide is written for the person who is responsible for installing, configuring, and maintaining the PD41 or PD42 printer. This user’s guide provides you with information about the features of the printer, and how to install, configure, operate, maintain, and troubleshoot it. Before you work with the printer, you should be familiar with your network and general networking terms, such as IP address. xii PD41 and PD42 Commercial Printer User’s Manual Before You Begin Related Documents You can download our documents for free from the Intermec website at www.intermec.com. To download documents 1 Visit the Intermec website at www.intermec.com. 2 Click the Products tab. 3 Using the Products menu, navigate to your product page. For example, to find the PD41 printer product page, click Printers and Media > Industrial Printers > PD41. 4 Click the Manuals tab. 5 If your product does not have its own product page, click Support > Manuals. Use the Product Category field, the Product Family field, and the Product field to help you locate the documentation for your product. PD41 and PD42 Commercial Printer User’s Manual xiii Before You Begin xiv PD41 and PD42 Commercial Printer User’s Manual 1 Using the Printer In this chapter, you will find these sections: • Learning About the Printers • Loading Media • Loading Thermal Transfer Ribbon • Printing a Test Label • Creating and Printing Labels 1 Chapter 1 — Using the Printer Learning About the Printers The PD41 and PD42 Commercial Printers are dependable and versatile printers suitable for medium-duty applications in manufacturing, transportation, and warehousing environments. With all-metal chassis and covers, proven printing mechanics and powerful electronics, they provide the sturdiness and performance your business depends on. The PD42 features an intuitive user interface with a large graphical screen and programmable buttons. Throughout this manual, both models of the printer are referred to as “printer” unless the information is specific to one model. Identifying the Parts of the Printer Use this section to familiarize yourself with the parts of the PD41 and PD42 printers. Control LEDs (4) Print button Media cover Front View of the PD41 Printer 2 PD41 and PD42 Commercial Printer User’s Manual Chapter 1 — Using the Printer Display Soft keys (5) Control LEDs (4) Print button Media cover Front View of the PD42 Printer USB host port USB port Wireless 802.11 port Ethernet RJ-45 RS-232 serial port IEEE 1284 parallel port CompactFlash Power On/Off switch AC power cord socket Rear View of the PD41 and PD42 Printers Selecting the Printer Command Language The PD41 and PD42 printers come loaded with five different printer command languages. On the PD42 printer, you select the command language the first time you power up the printer. For more information see the following procedure. PD41 and PD42 Commercial Printer User’s Manual 3 Chapter 1 — Using the Printer The PD41 printer always starts up using the Fingerprint printer language because it does not have a screen to select the command language. You will need to use the printer home page or PrintSet to choose a printer command language. For help, see “Configuring the Printer From the Home Page” on page 42 or “Configuring the Printer Using PrintSet” on page 56. The language you select automatically runs each time you turn on your printer. The printer language you choose affects the functionality of the printer and how you interact with it. Printer Command Language Descriptions Command Language Description Fingerprint Intermec Fingerprint is a BASIC-inspired programming language that lets you design label formats and write custom printer application software. IPL Intermec Printer Language (IPL) is an easy-to-use programming language that lets you design, download, and modify formats. ZSim ZSim is a Zebra™ interpreter program that interprets ZPL II or later programs. To set up, configure, and use ZSim, see the ZSim User’s Guide. DSim DSim is a Datamax™ simulation program that runs Datamax programs. To set up, configure, and use DSim, see the DSim User’s Guide. ESim ESim is a built-in protocol for use with Intermec bar code label printer. To set up, configure, and use ESim, see the ESim Programmer’s Reference Manual. To select the printer command language on the PD42 printer • 4 Press the soft key that corresponds to the printer language you want to run on your printer. PD41 and PD42 Commercial Printer User’s Manual Chapter 1 — Using the Printer Choose command language FP IPL ZSIM DSIM ESIM PD42 Startup Screen: This screen appears the first time you turn on the PD42. Once your printer is running a particular printer language, you can change the printer language from the Setup menu. To change the printer command language from the PD42 Setup menu 1 Press the Setup ( ) button. 2 Press until you see PRINT DEFS and then press . 3 Press until you see CMD LANGUAGE and then press . 4 Press until you reach the command language you want to use, and then press . 5 Press ( ) to exit the Setup menu. You can also use the printer home page or PrintSet to choose a printer command language. For help, see “Configuring the Printer From the Home Page” on page 42 or “Configuring the Printer Using PrintSet” on page 56. Understanding the Front Panel The PD41 control panel consists of one button and four LEDs. The PD42 control panel consists of one button, four LEDs, a screen, and five soft keys. Use the next two sections to understand how to use the front panel on each printer. PD41 and PD42 Commercial Printer User’s Manual 5 Chapter 1 — Using the Printer Understanding the Print Button and LEDs The blue button on the front panel is the Print button. The main function of the Print button is to feed media and pause print jobs. When the printer is in a different state such as Testmode, the Print button performs other functions. For more information, see “Understanding Printer States” on page 9. There are four LEDs surrounding the Print button. The Print Button and Four Surrounding LEDs The four LEDs can be on, off, or flashing depending on the state of the printer. Understanding the Printer LEDs Symbol LED Color Description Power Green The printer is powered on. Ready/Data Green The printer is ready to receive data. Flashing green The printer is transferring data. Solid or flashing red There is an error condition with the printer. Most causes of an error condition are hardware related. For help, see “Printer Problems and Possible Solutions” on page 69. ‘ Error 6 PD41 and PD42 Commercial Printer User’s Manual Chapter 1 — Using the Printer Understanding the Printer LEDs (continued) Symbol LED Color Ready-to-Work™ Blue Description Turns on when the printer is operational. Flashing blue The printer is not fully operational because: • the printer is waiting for an IP address. • an error condition has occurred. • the printer is in Testmode or Extended Testmode. For more information, see “Using Testmode and Extended Testmode to Troubleshoot” on page 74. Off The printer is in Setup or Info mode. The printhead temperature is too high. Understanding the PD42 Screen and Soft Keys The PD42 screen communicates detailed information about the current state of the printer. The printer can tell you if a specific error has occurred or if it is waiting for input from you. Test Fingerprint 10.6.0 The PD42 Screen and Soft Keys PD41 and PD42 Commercial Printer User’s Manual 7 Chapter 1 — Using the Printer Below the display screen, there are five buttons that act as “soft keys.” The function of the buttons depends on the state of the printer. The function of the button is indicated with a small icon in the screen right above the associated button. Understanding the Soft Key Functions Soft Key Function F1 to F5 The function of these keys is defined by the Fingerprint application. Enters or exits Setup mode. Pauses the printer. Test Feeds out media. Performs a testfeed. Enters or exits Information mode. Moves to the left or the previous option. Moves to the right or the next option. Moves up a level in the menu system. Applies a setting or selects a command. Allows you to edit a value. Decreases the selected number. Increases the selected number. Exits or cancels editing, test mode, and dump mode. Continue. Saves to file. 8 PD41 and PD42 Commercial Printer User’s Manual Chapter 1 — Using the Printer Note: If the printer is running a Fingerprint application, access to Setup mode is controlled by the application. Understanding Printer States The printers can enter various states which indicate the current mode of operation. PD41 and PD42 Printer States State Explanation PUP Power-UP (starting up) Power off The printer is turned off. Idle The printer is operational and is waiting for print jobs. Running application The printer is running a Fingerprint application. Setup mode (PD42 only) You can access Setup mode through the soft keys associated with the screen. Use Setup mode to change some of the printer settings. Information mode (i-mode) (PD42 only) You can access Information mode from the soft keys when the printer is idle. In Information mode, the printer cycles through some of the interface settings in 5 second intervals. Printing The printer is printing labels. Printing (wait for LTS) The printer is waiting for the label taken sensor to indicate that a label has been taken. Paused The printer is paused during a print job. Testmode The printer is in Testmode. For more information, see “Using Testmode” on page 74. Extended Testmode The printer is in Extended Testmode. For more information, see “Using Extended Testmode” on page 75. Dumpmode The printer is in Dumpmode, which means it is listening on all communication ports and prints incoming characters. Upgrading Firmware is being upgraded. Error The printer is in an error state. PD41 and PD42 Commercial Printer User’s Manual 9 Chapter 1 — Using the Printer The state of the printer also determines the functions and icons that are active in the screen. Fingerprint 10.2.0 Idle Running application Setup, navigation Test Setup, edit value i-mode F1 F2 F3 F4 F5 Printing Testmode Extended Testmode TEST TEST Paused Dumpmode Upgrading Active Soft Keys in Different Printer States 10 PD41 and PD42 Commercial Printer User’s Manual Chapter 1 — Using the Printer Loading Media The printers can print on labels, tickets, tags, and continuous stock. For more information on media types, media dimensions, and media specifications, see “Media Specifications” on page 98. Loading Media for Tear-Off Printing Use this section to load media when you are manually tearing off labels against the tear bar on the printer. You can use these types of media for tear-off printing: • Non-adhesive continuous stock • Self-adhesive continuous stock with liner • Self-adhesive labels with liner • Tickets with gaps, with or without perforations • Tickets with black marks, with or without perforations To load media for tear-off printing 1 Open the media cover. 2 Pull out the printhead lever and turn it counterclockwise. Lift up on the label feed guide. PD41 and PD42 Commercial Printer User’s Manual 11 Chapter 1 — Using the Printer 3 Load a media roll onto the media supply hub. Be sure to push the roll all the way against the inner wall of the printer and adjust the edge guide. 4 Route the media through the print mechanism. 5 If you are using fanfold media, load it through the external media slot at the rear of the printer and route it the same way as you would a media roll. 6 Reset the label feed guide and the printhead lever. 7 Close the media cover. Test 8 Press the Print button to advance the media. If you are switching to a new type of media, you must run a Testfeed ( ) to calibrate the sensors on the printer. Loading Media for Peel-Off (Self-Strip) Printing Use the procedure in this section when you are using self-adhesive labels that are separated from the liner immediately after printing. Peel-off printing is also called self-strip printing. With peel-off printing, you use the label taken sensor to sense when a label has been removed. After a label is removed, the sensor lets the printer know it is okay to print another label. Peel-off printing only supports selfadhesive labels with a liner. 12 PD41 and PD42 Commercial Printer User’s Manual Chapter 1 — Using the Printer You can also use this procedure to load media for batch takeup. For batch takeup, both the label and liner are rewound and the label taken sensor is not used. Peel-off printing and batch takeup printing require you to install the internal rewinder kit. For more information on the internal rewinder kit, see “Accessories for the Printer” on page 107. To load media for peel-off printing 1 Remove the thumbscrew that attaches the front cover and remove it. PD41 and PD42 Commercial Printer User’s Manual 13 Chapter 1 — Using the Printer 2 Open the media cover, pull out the printhead lever and turn it counterclockwise. Lift up on the label feed guide. 3 Load a media roll onto the media supply hub. Be sure to push the roll all the way against the inner wall of the printer and adjust the edge guide. 4 Route the media through the print mechanism and back into the media compartment. 14 PD41 and PD42 Commercial Printer User’s Manual Chapter 1 — Using the Printer 5 Wrap the liner around the internal rewinder takeup roll and lock it in place. 6 Reset the label feed guide and the printhead lever. PD41 and PD42 Commercial Printer User’s Manual 15 Chapter 1 — Using the Printer 7 Reattach the front cover and secure with the thumbscrew. 8 Push in on the lower part of the label taken sensor and bring it out to a fully horizontal position. 9 Close the media cover. 10 Press the Print button to advance the media. Loading Thermal Transfer Ribbon Thermal transfer printing gives you a durable printout that is less vulnerable to chemicals, heat, sunlight and so on than direct thermal printing. Make sure you select a ribbon type that matches the media you are using and configure the printer for thermal transfer paper. The printer supports thermal transfer ribbon rolls with the ink-coated side facing either inward or outward. To determine which type of ribbon you have, use a pen or other sharp object to scratch through the ribbon against a piece of paper. If you see a mark on the paper, your ribbon is wound ink out. 16 PD41 and PD42 Commercial Printer User’s Manual Chapter 1 — Using the Printer = Ink in = Ink out Determining Whether Your Ribbon is Wound Ink In or Ink Out To load thermal transfer ribbon 1 Open the media cover. 2 Pull out the printhead lever and turn it counterclockwise. PD41 and PD42 Commercial Printer User’s Manual 17 Chapter 1 — Using the Printer 3 Slide the ribbon roll onto the ribbon hub closest to the media roll holder and slide the empty ribbon core onto the hub closest to the front of the printer. 4 For ink out ribbon (—): route the ribbon around the printhead and set the ink position lever to the left. 5 For ink in ribbon(---): route the ribbon around the printhead and set the ink position lever to the right. 18 PD41 and PD42 Commercial Printer User’s Manual Chapter 1 — Using the Printer 6 Load media in the printer For help, see “Loading Media for TearOff Printing” on page 11 or “Loading Media for Peel-Off (Self-Strip) Printing” on page 12. 7 Press the Print button to advance the media. Printing a Test Label To verify that the printer is fully functional and to obtain the current configuration, you can print the test labels. The test labels contain hardware and software configuration information. To print a set of test labels 1 Turn off the printer. 2 Load media and ribbon (if necessary). For help see, “Loading Media” on page 11 and “Loading Thermal Transfer Ribbon” on page 16. Make sure the printhead is down. 3 Press and hold the Print button. 4 Continue to keep the Print button pressed down and turn on the Power switch. After approximately ten seconds, the printer screen lights up, runs a media setup routine, enters Testmode, and three of the LEDs start to flash one at a time (green, red, and then blue). 5 Continue to press the Print button until the printer starts cycling through the selectable media types: gap, mark and continuous. 6 Select your media type by releasing the Print button when your type of media appears on the screen. SELECT MEDIA MARK SELECT MEDIA GAP SELECT MEDIA CONTINUOUS PD41 and PD42 Commercial Printer User’s Manual 19 Chapter 1 — Using the Printer The printer prints several test labels containing hardware, setup, and network information and then enters Dump mode. 7 Press the Print button once or press the cancel soft key ( exit Dump mode. ) to Creating and Printing Labels The easiest way to create and print labels, is to use the label design software LabelShop®. You can download LabelShop from the PrinterCompanion CD that shipped with your printer or you can download it from the Downloads page for your printer on www.intermec.com. You can also use Fingerprint and IPL to create and print labels. For more information, see either the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. 20 PD41 and PD42 Commercial Printer User’s Manual 2 Connecting the Printer Use this chapter to understand how to connect the printer to your PC or your network. This chapter contains these sections: • Connecting the Printer to Your PC • Connecting the Printer to Your Network • Connecting Peripherals to the USB Host Port 21 Chapter 2 — Connecting the Printer Connecting the Printer to Your PC You can easily connect the PD41 or PD42 commercial printer to your PC using one of these ports: • USB device port • RS-232 serial interface port • IEEE 1284 communications port (optional) Note: You cannot use the USB device port and IEEE 1284 port at the same time. To select the active interface, go to Setup mode > COM: > Interface. Connecting the Printer to a PC Through the USB Device Port Intermec recommends that you only connect one printer to each PC, either directly, or through a hub. To connect the printer to a PC through the USB device port, you need: • USB Type B to USB Type A cable • Intermec InterDriver® software The USB cable you need is included in the shipping box with the printer. The InterDriver printer driver is available on the PrinterCompanion CD that ships with the printer. To make sure you have the latest version of InterDriver, you may want to go to the downloads page for the printer on www.intermec.com. To connect the printer to a PC through the USB port 1 Download and install the InterDriver software on your PC. 2 Connect the USB cable to the Type B connector on the back of the printer and connect the other end to your PC. You do not need to set up any parameters for USB communications. Connecting the Printer to a PC Through the Serial Port The serial communication parameters control the communication between the printer and the connected PC on the serial port, referred to as “uart1:” on the printer. 22 PD41 and PD42 Commercial Printer User’s Manual Chapter 2 — Connecting the Printer Make sure the serial port settings on the printer match the settings on the connected device. The default serial communication settings on the printer are: 9600 baud rate, 8 data bits, no parity, 1 stop bit and no flow control. You can use a serial connection to communicate with your PC and run PrintSet, LabelShop, or InterDriver. You can also use the serial port to send commands directly to the printer through a terminal connection, for instance with Telnet. To connect the printer to a PC through the serial port, you need: • DB9 to DB9 RS-232 cable (P/N 1-974024-018) To connect the printer to a PC through the serial port 1 Connect one end of the RS-232 cable to the back of the printer and connect the other end of the cable to a serial COM port on the PC. 2 If necessary, change the PC serial port configuration to match your printer. Connecting the Printer to a PC Through the IEEE 1284 Port You can use the parallel connection with LabelShop or the Intermec InterDriver. The parallel port supports Universal Plug and Play (UPnP) and additional status reporting through IEEE 1284 nibble ID mode. If you are using a parallel port to communicate with the printer, you need: • an IEEE 1284 interface adapter installed in the printer. • a parallel cable to run between the printer and the PC. If you did not have the parallel interface installed at the factory, you can install the field installable option (P/N 1-971164-800) in the optional I/O board port of your printer. You can purchase a parallel cable from Intermec (P/N 1-974022-018) or from your local computer store. To connect your printer to a PC parallel port • Connect the IEEE 1284 cable connector to the interface adapter port on the back of the printer and connect the other end of the cable into a parallel port on the PC. PD41 and PD42 Commercial Printer User’s Manual 23 Chapter 2 — Connecting the Printer Connecting the Printer to Your Network Using either the integrated Ethernet or the optional 802.11 wireless network interface provides features such as security, FTP server, web server, and Alert handling. Setting Up Ethernet Communications Use the Ethernet port to set up the PD41 or PD42 as a network printer. The printer is set to automatically retrieve an IP number from the network (DHCP) once it is turned on. You can use the network connection either with LabelShop or the Intermec InterDriver. You can also use it to directly send commands to the printer through a terminal connection (Telnet), or you can send instructions via FTP. For terminal connections, it utilizes the Raw TCP protocol through port 9100. To connect the printer to your Ethernet network 1 Connect the Ethernet cable to the Ethernet port in the rear of the printer and connect the other end to your network. 2 Turn the printer on. Wait for the blue Ready-to-Work LED to stop blinking, and for the message “IP configuration error” to disappear from the screen. 3 Enter Information mode by pressing ( ) to obtain the IP address of your printer. Information mode cycles through the interfaces installed on the printer in five-second intervals and displays them on the screen. The IP address is displayed under net1: in Fingerprint and net in IPL. 4 On your PC, enter the IP address of the printer in the address field of your web browser (for example http://10.200.27.94) and press Enter. 24 PD41 and PD42 Commercial Printer User’s Manual Chapter 2 — Connecting the Printer Entering the IP address brings up the home page of the printer, where you can check and modify printer settings. 5 You will be prompted to enter a login name and a password. By default, the login name is admin and the password is pass. For more information on using the web page to configure the printer, see “Configuring the Printer From the Home Page” on page 42. If your network does not assign IP numbers automatically, or the Ready-to-Work indicator is flashing to indicate a network error, you can use PrintSet (available on the PrinterCompanion CD or as a download from www.intermec.com) to correct the network settings. Manually Configuring IP Settings You can configure the IP settings of your printer by sending Fingerprint or IPL commands through a serial connection. After you configure the IP settings, you can disconnect the printer from your PC and communicate with the printer using 802.11 communications. PD41 and PD42 Commercial Printer User’s Manual 25 Chapter 2 — Connecting the Printer To configure the IP settings serially using Fingerprint 1 Connect the printer to your PC using a serial cable. For help, see “Connecting the Printer to a PC Through the Serial Port” on page 22. 2 Send the following commands to permanently assign the IP address, subnet mask, default router, and name server: setup setup setup setup setup "network,IP selection,manual" "network,IP address,xxx.xxx.xxx.xxx" "network,netmask,xxx.xxx.xxx.xxx" "network,default router,xxx.xxx.xxx.xxx" "network,nameserver,xxx.xxx.xxx.xxx" where xxx is a number from 0 to 255. 3 Disconnect the printer from the PC. 4 On your PC, enter the IP address of the printer in the address field of your web browser (for example http://10.200.27.94) and press Enter. The home page of the printer appears. To configure the IP settings serially using IPL 1 Connect the printer to your PC using a serial cable. For help, see “Connecting the Printer to a PC Through the Serial Port” on page 22. 2 Send the following commands to permanently assign the IP address, subnet mask, default router, and name server: nn[,m1[,m2]] where: n is the IP address of the printer in the format n.n.n.n, where n is a number from 0 to 255. ,m1 is the subnet mask address in the format n.n.n.n, where n is a number from 0 to 255. ,m2 is the router address in the format n.n.n.n, where n is a number from 0 to 255. Note: You must specify at least two of the three parameters for the command to take effect. 26 PD41 and PD42 Commercial Printer User’s Manual Chapter 2 — Connecting the Printer 3 Disconnect the printer from the PC. 4 On your PC, enter the IP address of the printer in the address field of your web browser (for example http://10.200.27.94) and press Enter. The home page of the printer appears. Setting Up 802.11 Radio Communications The printer can have an internal 802.11 b/g radio to transfer and receive data using wireless communications. This user’s guide assumes that you have already set up your wireless communications network including your access points. The following procedures include information on setting up wireless security for both IPL and Fingerprint. The printer supports these authentication modes: none, WEP, WPA Personal and Enterprise mode (802.1x authentication), WPA2 Personal and Enterprise mode (802.1x authentication). Note: WPA and WPA2 Enterprise mode and dynamic WEP currently support PEAP, TTLS, LEAP, and EAP-Fast. To set up the printer to work in your wireless network, you need these items: • Serial cable (P/N 1-974024-018) • Host PC running Windows or Linux • PrintSet. You can download PrintSet from the Downloads page for your printer on www.intermec.com or you can download it from the PrinterCompanion CD that shipped with your printer. • (optional) Serial port software such as HyperTerminal® To set up the printer for wireless communications using PrintSet 1 Download and install PrintSet on your PC. 2 Connect one end of the serial cable to the back of the printer and connect the other end of the cable to a serial COM port on the PC. PD41 and PD42 Commercial Printer User’s Manual 27 Chapter 2 — Connecting the Printer 3 If necessary, change the PC serial port configuration to match your printer: Parameter Default Setting Baud rate 9600 Data bits 8 Parity None Stop bits 1 4 Start PrintSet on your PC. 5 In the General Tasks box, click Add Printer and step through the screens of the Add Printer Wizard until you have successfully added your printer. 6 In the Printer Tasks box, click Wireless Setup Wizard and step through the screens to set up wireless network and security parameters. To set up the printer for wireless communications using HyperTerminal 1 Connect one end of the serial cable to the back of the printer and connect the other end of the cable to a serial COM port on the PC. 2 On your PC, open HyperTerminal and set these serial port parameters: . Parameter Default Setting Baud rate 9600 Data bits 8 Parity None Stop bits 1 3 From the host PC, check the wireless settings. For help, see “Manually Configuring IP Settings” on page 25. If you are using IPL, send these commands to the printer: wt,SSID wt,WEP 28 PD41 and PD42 Commercial Printer User’s Manual Chapter 2 — Connecting the Printer wt,WEP1 wt,PAC wt,ACQUIRE_PAC wt,WEP2 wt,WEP3 wt,WEP4 wt,AUTH wt,WPA wt,WPA2 wt,WPA_PSK wt,ROAM wt,CHANNEL wt,AP_MAC wt,SIGNAL wt,SPEED wt,ACTIVE If you are using Fingerprint, send this command to the printer: setup write "wlan","uart1:" setup write "8021x","uart1:" 4 Set up the printer to use the correct SSID and authentication modes. For help, see the next section, Configuring 802.11 Wireless Security Using IPL or “Configuring 802.11 Wireless Security Using Fingerprint” on page 32. 5 If you are going to use certificates for validation, transfer the certificate to the printer. The printer can accept .pfx, .pem, and .der certificates. 6 Verify that the printer is connected to the access point and make sure it has an IP address allocated to it. Use the following sections to set most of your wireless communication settings. For help with additional commands and information, see either the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. You can download both documents from the Intermec web site at www.intermec.com. Configuring 802.11 Wireless Security Using IPL Use the following procedures to configure 802.11 wireless security parameters on your printer using IPL. PD41 and PD42 Commercial Printer User’s Manual 29 Chapter 2 — Connecting the Printer To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID: .x,su -p pass admin ws,SSID,xxxxx where xxxxx can be from 0 to 32 ASCII characters, not including the double quote. Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.” 2 Send the following commands to configure the WEP keys. The following example sets WEP key 1 to 1234 and enables WEP key 1. ws,WEP1, 0x0001020304 ws,.WEP_KEY,1 3 Send the following command to activate the settings. ws,ACTIVE,1 To configure the printer to use WPA-PSK or WPA2-PSK mode 1 Send the following commands to login as an admin and set the SSID: .x,su -p pass admin ws,SSID,xxxxx where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of the following commands to turn on WPA or WPA2 authentication. Send the WPA-PSK or WPA2-PSK command to set a pre-shared key: ws,WPA,ON ws,WPA2,ON ws,WPA_PSK, xxxxxxxxxx where xxxxxxxxxx is a value between 8 and 64 characters. 3 Send the following command to activate the settings: ws,ACTIVE,1 30 PD41 and PD42 Commercial Printer User’s Manual Chapter 2 — Connecting the Printer To configure the printer to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID: .x,su -p pass admin ws,SSID,xxxxx where xxxxx can be from 0 to 32 alphanumeric characters. Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.” 2 Send one of the following commands to enable WPA-802.1x or WPA2-802.1x authentication. You should also send the WPA_PSK command that does not contain a value: ws,WPA,ON ws,WPA2,ON ws,WPA_PSK, 3 Send these commands to configure the EAP_TYPE: ws,EAP_TYPE,xxxx where xxxx can be OFF, LEAP, PEAP, TTLS, or EAP-FAST. ws,.EAP_USER,xxxx ws,.EAP_PASS,xxxx where xxxx is the unique username and the unique password for this protocol. 4 If you are using EAP-FAST, you can use PAC and ACQUIRE_PAC commands. The PAC setting specifies the PAC file to use for EAPFAST authentication. The ACQUIRE_PAC setting checks to see if automatic PAC file provisioning is enabled. You can set ACQUIRE_PAC to on or off. • Send the following command to set PAC to use /tmp/my.pac with a pass phrase of “verysecret”: ws,PAC,/tmp/my.pac @verysecret • Send the following command to set ACQUIRE_PAC to on: ws,ACQUIRE_PAC,ON PD41 and PD42 Commercial Printer User’s Manual 31 Chapter 2 — Connecting the Printer 5 If you are using TTLS, you may need to send this command to set the TTLS outer name: ws,TTLS_USER, xxxx where xxxx is the outer name. 6 If you are using certificates for validation, here are some commands you may need to use. • Send the following commands to set a certificate and enable validation: ws,CA_CERT,c:/testCA.pfx@export ws,VALIDATE,ON where c:/testCA.pfx is the location and name of the certificate and export is the passphrase. • Send the following commands to set a common name for server 1 and server 2: ws,.SERVER_CN1,xxxxxxxxxx ws,.SERVER_CN2,xxxxxxxxxx where xxxxxxxxxx can be a value from 0 to 64 characters. • Send the following command to make sure your values match those used by the access point: wt,[variable name] All variables are returned with the exception of EAP_PASS which always returns “****” if configured and CA_CERT which transmits the name of the last certificate authority successfully installed. An additional read-only variable for the supplicant state, called STATE, is also returned. • You may need to send the following command several times for the wireless station to connect: ws,ACTIVE,1 Configuring 802.11 Wireless Security Using Fingerprint Use the following procedures to configure 802.11 wireless security parameters on your printer using IPL. 32 PD41 and PD42 Commercial Printer User’s Manual Chapter 2 — Connecting the Printer To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID: run"su -p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx" where xxxxx can be from 0 to 32 ASCII characters, not including the double quote. Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.” 2 Send the following commands to configure the WEP keys. The following example sets WEP key 1 to 1234 and enables WEP key 1. setup setup setup setup "wlan","WEP1","0x0001020304" "wlan",".WEP_KEY","1" "wlan","ACTIVE","1" write "wlan","uart1:" To configure the printer to use WPA-PSK or WPA2-PSK mode 1 Send the following commands to login as an admin and set the SSID: run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx" where xxxxx can be from 0 to 32 alphanumeric characters. 2 Send one of the following WPA/WPA2 ON commands to turn on WPA or WPA2 authentication. Send the WPA-PSK or WPA2-PSK command to set a pre-shared key: setup setup setup setup setup "wlan","WPA","ON" "wlan","WPA2","ON" "wlan","WPA_PSK","xxxxxxxxxx" "wlan","ACTIVE","1" write "wlan","uart1:" where xxxxxxxxxx is a value between 8 and 64 characters. PD41 and PD42 Commercial Printer User’s Manual 33 Chapter 2 — Connecting the Printer To configure the Printer to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID: run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx" where xxxxx can be from 0 to 32 alphanumeric characters. 2 Send one of the following WPA/WPA2 ON commands to set up WPA-802.1x or WPA2-802.1x authentication. You should also send the WPA_PSK command that does not contain a value: setup setup setup setup • "wlan","WPA","ON" "wlan","WPA2","ON" "wlan","WPA_PSK","" write "wlan","uart1:" To view the 802.1x values, send this command: setup write "8021x","uart1:" 3 Send these commands to configure the EAP_TYPE: setup "8021x","EAP_TYPE","xxxx" where xxxx can be OFF, LEAP, PEAP, TTLS, or EAP-FAST. setup "8021x",".EAP_USER","xxxx" setup "8021x","EAP_PASS","xxxx" where xxxx is the unique username and the unique password for this protocol. 4 If you are using TTLS, you may need to send this command to set the TTLS outer name: setup "8021x","TTLS_USER","xxxx" where xxxx is the outer name. 5 If you are using EAP-FAST, you can use PAC and ACQUIRE_PAC commands. The PAC setting specifies the PAC file to use for EAPFAST authentication. The ACQUIRE_PAC setting checks to see if automatic PAC file provisioning is enabled. You can set ACQUIRE_PAC to on or off. • Send the following command to set PAC to use /tmp/my.pac with a pass phrase of “verysecret”: setup "8021x","PAC","/tmp/my.pac @verysecret" 34 PD41 and PD42 Commercial Printer User’s Manual Chapter 2 — Connecting the Printer • Send the following command to set ACQUIRE_PAC to on: setup "8021x","ACQUIRE_PAC","ON" 6 If you are using certificates for validation, here are some commands you may need to use. • Send the following commands to set a certificate and enable validation: setup "8021x","CA_CERT","c:/test.pfx@export" setup "8021x","VALIDATE","ON" where c:/test.pfx is the location and name of the certificate and export is the passphrase. • Send the following commands to set a common name for server 1 and server 2: setup "8021x",".SERVER_CN1","xxxxxxxxxx" setup "8021x",".SERVER_CN2","xxxxxxxxxx" where xxxxxxxxxx can be a value from 0 to 64 characters. • Send the following command to make sure your values match those used by the access point: setup write "8021x","uart1:" • You may need to send the following command several times for the wireless station to connect: setup "wlan","ACTIVE","1" Connecting Peripherals to the USB Host Port You can connect these peripheral devices to the USB host interface port on the printer: • USB mass storage device • Keyboard • Bar code scanner • USB hub PD41 and PD42 Commercial Printer User’s Manual 35 Chapter 2 — Connecting the Printer Using a USB Mass Storage Device You can use a USB mass storage device to store additional fonts and images for the printer. You can also use the device to upgrade your firmware. For more information on using the USB mass storage device to upgrade the printer, see “Upgrading the Firmware” on page 59. To verify the USB storage device is supported by your printer, insert the USB storage device in the appropriate slot on the back of your printer. On the display screen, one of the following status messages briefly appears: • USB memory stick connected • USB memory stick not supported If no status message appears when you insert the USB storage device, you can manually verify the USB storage device is supported using HyperTerminal. To verify the USB storage device is supported by your printer 1 Connect one end of your serial cable to your printer, and connect the other end to your PC. 2 On your PC, open HyperTerminal. 3 In HyperTerminal, use one of the following Fingerprint commands: • Type DEVICES. The list of devices your printer supports appears. If the USB storage device is supported, it appears as drive d: in this list. • Type Run “cd d:” and press Enter. Type Run “ls” and press Enter. If the USB storage device is supported, the contents of the USB storage device appears. Connecting a Keyboard to the USB Host Port You can use an external USB keyboard to: • 36 input data in Fingerprint applications. Some applications may require more complex input from users than the simple push of a button. PD41 and PD42 Commercial Printer User’s Manual Chapter 2 — Connecting the Printer • manage setup in Fingerprint, Direct Protocol, and IPL. In the installed keyboard layouts, the arrow keys on the keyboard are mapped to the up, down, right, and left functions in the Setup menu. The five function keys F1 to F5 correspond to the five soft keys on the front panel, starting from the left. The Enter key will have the same apply and select function. The printer comes with four keyboard layouts installed (US, Swedish, French, and German). To change keyboard layout 1 Plug your USB-keyboard into the USB host connector in the back of the printer. 2 Turn the printer on. 3 Press Setup ( ). 4 Navigate to COM > USB KEYBOARD. 5 Choose a keyboard layout. 6 Exit Setup by pressing ( ). Fingerprint users can create their own custom keyboard layouts. For help, see the Fingerprint Command Reference Manual. Connecting a Bar Code Scanner to the USB Host Port You can connect a bar code scanner of HID (Human Interface Device) type to the printer. The scanner will send data to the “usbhost:” device in the same way as a USB keyboard. You can then use this data in a Fingerprint application. The keyboard layout you choose in setup (see previous procedure) applies for connected scanners too. Note: You can only use a bar code scanner with printers that are running Fingerprint firmware. PD41 and PD42 Commercial Printer User’s Manual 37 Chapter 2 — Connecting the Printer Connecting a USB Hub to the USB Host Port You can connect a USB hub to the printer so that you can connect several USB devices to the printer at the same time. Note: If the USB hub is not powered, you can only connect one USB mass storage device and one HID (keyboard or scanner) peripheral to the USB hub at a time. If the USB hub is powered, you can connect multiple USB mass storage devices and multiple HID peripherals at once. 38 PD41 and PD42 Commercial Printer User’s Manual 3 Configuring the Printer Use this chapter to understand how to configure the printer, upgrade firmware, and download fonts and graphics. This chapter contains these sections: • Configuring the Printer • Upgrading the Firmware • Downloading Fonts and Graphics 39 Chapter 3 — Configuring the Printer Configuring the Printer You can change the configuration settings of your printer: • directly from the screen. • from the printer home page. • using PrintSet. • using commands sent from your PC. • using SmartSystems Foundation. Configuring the PD42 Printer from the Screen To configure the PD42 printer from the screen, you need to enter Setup mode. To enter Setup mode • Press the button. While in Setup mode, use the soft keys to navigate. For help using the soft keys, see “Understanding the PD42 Screen and Soft Keys” on page 7. Use the following illustrations to understand the Setup menu. The main nodes of the setup tree are organized in a loop. You can view detailed illustrations of each menu in Appendix C “Fingerprint, IPL, and ESim Setup Menus” on page 119. Each main node branches out to a number of sub-nodes. At startup, the firmware determines if optional equipment such as a cutter or an interface board is installed in the printer, and these are added to the Setup tree. 40 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer Starting point SETUP: NET-COM, NET1 SETUP: SER-COM, UART1 SETUP: COM SETUP: PRINT DEFS SETUP: NETWORK SETUP: MEDIA SETUP: EMULATION SETUP: FEEDADJ The Main Nodes of the Setup Menu in Fingerprint Starting point SETUP: COM SETUP: SER-COM SETUP: CONFIGURATION SETUP: NETWORK SETUP: MEDIA SETUP: TEST/SERVICE The Main Nodes of the Setup Menu in IPL PD41 and PD42 Commercial Printer User’s Manual 41 Chapter 3 — Configuring the Printer Starting point SETUP: NET-COM, NET1 SETUP: SERIAL-COM SETUP: COM SETUP: DATE TIME SETUP: NETWORK SETUP: CHARSET SETUP: PRINT DEFS SETUP: FEEDADJ SETUP: MEDIA The Main Nodes of the Setup Menu in ESim Configuring the Printer From the Home Page If you are using an Ethernet or 802.11 wireless connection, you can change configuration settings from the home page of the printer. Note: You should have already connected your printer to your network and obtained an IP address. If not, see “Connecting the Printer to Your Network” on page 24. To access the home page of the printer 1 Start your web browser. 2 In the address field, type the IP address of your printer and press Enter. The home page of your printer appears. The home page displays the assigned name, firmware version, Active Command Set, MAC address, and IP address of your printer. The home page also displays the contents of the image buffer, as well as the status of the Ready-to-Work indicator. 3 Click Configuration. 42 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer 4 Click the link for the settings you want to configure. 5 You will be prompted to enter a login name and a password. By default, the login name is admin and the password is pass. Use the next sections to understand and configure the settings in each configuration page. Configuring Communications Settings Use the communications page to configure serial communications, the communications interface, and the keyboard layout. To configure communications settings 1 Click Printer > Communication. 2 Choose the settings you want to change. 3 Click Submit Setup. Configuring Media Settings Use the media page to view and change media settings such as XSTART position, media type, and contrast. To configure media settings 1 Click Printer > Media. PD41 and PD42 Commercial Printer User’s Manual 43 Chapter 3 — Configuring the Printer 2 Enter the correct information for the media you are using. 3 Click Submit Setup. Configuring Print Engine Settings (Fingerprint only) Use the print engine page to adjust the media feed direction (start and stop adjust positions) and print speed. The value of the head resistance is read-only and is measured by the firmware when the printer starts up. To configure print engine settings 1 Click Printer > Print Engine. 2 Enter the correct information for the print engine. 3 Click Submit Setup. Configuring Web Shell Settings Use the Web Shell page to view and change test and default settings. You can also use the Web Shell page to print test labels and change the command language. To configure Web Shell settings 1 Click Printer > Web Shell. 2 Select the action you want to take or the setting you want to change. 44 • For the actions in the top of the screen, the printer performs the action and may prompt you to reboot the printer. • For the settings in the bottom of the screen, select your desired settings and click Submit Setup. You will receive a message that reads “Application change will take effect at reboot.” You can choose to select Reboot or wait until you are done making other configuration changes. PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer Use the following table to understand the Web Shell settings. Understanding the Web Shell Settings Setting Description Testfeed [value] Calibrates the label stop sensor performs a testfeed. Selecting this setting is equivalent to issuing the TESTFEED command on the printer. Ribbon Sensor Detects is the printer has run out of ribbon during printing. Default Setup Returns the printer to factory default settings. Passwords, alerts, and the selected application are not changed. Reboot Reboots the printer. Print Test Label Prints the predefined test label you choose. Command Language Sets the command language to Fingerprint, Direct Protocol, IPL, ESim, ZSim, or DSim. You need to reboot the printer for the change to take effect. Fingerprint Application Defines the application to run as the default on startup. You need to reboot the printer for the change to take effect. Standard I/O Defines the port the printer listens to. You need to reboot the printer for the change to take effect. Configuring Alerts Use the Alerts page to view and change the printer alert settings. To configure alerts 1 Click Printer > Alerts. 2 Change the alert settings: • Choose Enabled or Disabled from the Setting list. • Specify a Delay repeat in the text field. • Select seconds or occurrences in the Delay Unit list. • Enter a message in the Message text field. 3 Select the Notification method. PD41 and PD42 Commercial Printer User’s Manual 45 Chapter 3 — Configuring the Printer 4 Click Submit Settings. Use the following table to understand the Alert Settings. Understanding the Alert Settings Setting Description Label Not Taken (Fingerprint only) Sent when the printed label is not taken from the printer. This setting applies to label and ticket media and requires an optional label taken sensor. Cutter Error There was an error related to the label cutter. Head Lifted A printer job was sent to the printer while the printhead was lifted. Out of Ribbon You have thermal transfer ribbon selected and the printer is out of ribbon. Pause Mode The printer is in Pause mode. Setup Mode The printer is in Setup mode. Error Condition (Fingerprint only) An error has occurred in the Fingerprint application. The error does not have to be critical to the print job for the printer to send this alert. Application Break (Fingerprint only) A running Fingerprint application has been interrupted manually or because of an error. Print Job Complete (Fingerprint only) The print job has been successfully completed. Odometer Count 1 The amount of media printed has reached a preset amount, measured in meters or in number of labels. The Delay repeat setting represents how often the alert message will be sent when the preset value is reached. Notification Method The method used to send an alert message. You can choose from mail, SNMP-trap, or both. 46 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer Configuring General Network Settings Use the General network page to view the printer name, change passwords, and set restrictions. To configure general network settings 1 Click Network Admin > General. 2 View or update your settings. Note: To enter a new password, you need to check the Set password check box. 3 Click Submit General settings. Use the following table to understand the general network settings. Understanding the General Network Settings Setting Description Printer Name The network identification name (WINS name) of the printer. The default name is INTERMEC followed by the last six positions of the MAC address. System Location (Optional) The printer location. System Contact (Optional) The printer administrator. Set Password You must check this box if you want to change the admin password. Old Admin Password You need to enter the old password before you can change the password. New Admin Password The new password you want to use. PD41 and PD42 Commercial Printer User’s Manual 47 Chapter 3 — Configuring the Printer Understanding the General Network Settings (continued) Setting Description Restrictions Sets restrictions on who is allowed to upgrade the printer firmware or view and change network settings. You cannot remove “admin” from the list of authorized users. Users allowed to update: Defines who may perform a firmware upgrade using FTP, PrintSet, or IFAB. This setting does not affect upgrading from a Compact Flash card. Users allowed to read/write protected LAN1 settings: (Fingerprint only) Defines who may read/write settings in the LAN1 section. Users allowed to change network settings: (Fingerprint only) Defines who may change the network node in the setup. This setting is not supported if you are setting up the printer from its internal keyboard. Users allowed to change wireless settings: Defines who may change WLAN or 802.1x settings. Configuring Mail Settings Use the mail settings page to view and change email (SMTP) server settings. To configure mail settings 1 Click Network Admin > Mail. 2 Select the mail server settings and enter mail addresses. 3 Click one of these buttons: • Submit Mail Settings to send the changes to the printer. • Submit & Send test mail to send the changes to the printer and test your new settings. Use the following table to understand the mail settings. 48 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer Understanding the Mail Settings Setting Description Mail (SMTP) Server Choose a configuration method for your mail server settings: • SMTP settings from DHCP: Choose this setting is you want the printer to receive settings automatically from your DHCP server. This setting requires that you choose DHCP and IP Selection in the TCP/IP section. • Manual settings: Choose this option to manually configure the Mail Server address and port. The default port is 25. Mail addresses Defines the email addresses to use when the printer sends alert messages: • From address: The address that displays as the sender of alert messages. Email will be returned to this address if the recipient is unreachable. To prevent email bounces when the recipient is unreachable, leave this field empty. • To address: The recipient of alert messages. To enter several addresses, separate them with a comma (,) or a semicolon (;). Configuring SNMP Settings Use the SNMP page to view and change SNMP settings. To configure SNMP settings 1 Click Network Admin > SNMP. 2 Change the SNMP settings. 3 Click Add to add trap settings. You can define up to four authentication failure traps. After you add a trap, it appears in the Trap Address Settings list. You can edit or delete each trap in the list by clicking Edit or Delete. 4 Click Submit SNMP settings. PD41 and PD42 Commercial Printer User’s Manual 49 Chapter 3 — Configuring the Printer Use the following table to understand SNMP settings. Understanding the SNMP Settings Setting Description Read Community Community with rights to read the SNMP MIBs. Read/Write Community Community with rights to read and write SNMP MIBs. Username Username when using SNMPv3. The default value is “initial”. Authentication Key The authentication key for SNMPv3. The default value is “auth_key”. Encryption Key The privacy key for SNMPv3. The default value is “priv_key”. System Name Administrative name for the SNMP node. Authentication Failure Defines if a trap is sent when an unauthorized Trap SNMP request tries to access the printer. Choose Enable to send the trap. Trap Address Settings Click Add to specify these trap address settings: • Trap Address: IP address of the receiver of SNMP traps. You can specify up to four trap addresses. • Trap Port: The port where SNMP traps are sent. The default port if 162. • Trap Community: Defines the community to which SNMP traps will be sent. • Friendly Name: A user-defined text string that identifies the trap. • Trap Enable Status: Defines whether the specified trap is enabled. Configuring TCP/IP Settings Use the TCP/IP settings page to view and change TCP/IP network settings. To configure TCP/IP settings 1 Click Network Admin > TCP/IP. 2 View or update your settings. 3 Click Submit TPC/IP settings. 50 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer Use the following table to understand the TCP/IP settings. Understanding the TCP/IP Settings Setting Description IPV4 Settings Configuration method: The method by which an IP address is assigned to the printer. You can choose between DHCP, BOOTP, DHCP+BOOTP, or MANUAL. Address: The current IP address of the printer. Netmask: Manually assigned netmask for the printer. Default Router: The IP address of the default router. IPV6 Settings Configuration method: The method by which an IP address is assigned to the printer. You can choose between: • AUTO: The IP address is obtained using stateless auto-configuration. This is the default configuration method. • AUTO+DHCP: The IP address is obtained using stateless auto-configuration, but DNS options are obtained using DHCP. • DHCP: The IP address and DNS options are obtained using DHCP. • MANUAL: The IP address is set to a static address that you enter in the Static Address field. Current addresses: A list of all the currently configured IP addresses for the Ethernet interface. The address starting with FE80:: is the link-local address and is available regardless of the configuration method you choose. Static address: This address applies if you selected manual as the configuration method. The IP address is specified as an address and a prefix separated by a slash. You can use “::” to represent a large number of consecutive zeros. You should typically set the prefix to 64. Example: 2001:DB8:0:F101::2/64 PD41 and PD42 Commercial Printer User’s Manual 51 Chapter 3 — Configuring the Printer Understanding the TCP/IP Settings (continued) Setting Description Name Resolution DNS Server: The IP address of the name server. DNSv6 Server: The IP address of the name server for IPv6. WINS Server (Primary and Secondary): The IP addresses of the primary and secondary WINS servers. If you chose DHCP or BOOTP for the configuration method, you may see the currently assigned WINS IP addresses depending on the configuration of your DHCP server. Printer Service NET1 TCP Port Number: The port number for raw TCP. The default is 9100. NET1 Queuing: Determines whether queuing for the TCP port is turned on, off, or enabled for multiple network connections (Multi). Configuring the Network Type Use the Network Type page to choose whether you are using an Ethernet or wireless 802.11 network. To configure the network type 1 Click Network Admin > Network Type. 2 Select either Ethernet or Wireless 802.11. 3 Click Submit new settings. 4 Reboot the printer for the changes to take effect. Note: Once you change the network type to Wireless 802.11, you cannot communicate with the printer using Ethernet. You need to change the command through the Setup menu or send a command through a serial connection. Configuring Avalanche Settings Use the Avalanche page to view and change Wavelink Avalanche settings. To configure Avalanche settings 1 Click Network Admin > Avalanche. 2 View or update your settings. 52 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer 3 Click Submit Avalanche settings. Use the following table to understand the Avalanche settings. Understanding the Avalanche Settings Setting Description Enabler Mode Click one of the option buttons: • Disabled: Disables Avalanche. • Manual settings: Enables Avalanche. You need to enter the Agent address and Port in the text fields. • Find agent by broadcast: Enables Avalanche and the network connection broadcasts to find the agent. Agent authorization Enter your user name and password in the entry fields. Configuring Wireless LAN Settings Use the Wireless LAN page to view and change 802.11 settings. Note: You will only see the Wireless LAN settings if your printer has the wireless interface option installed and the printer is using Fingerprint 8.77 or later. To configure wireless LAN settings 1 Click Network Admin > Wireless LAN. 2 View or update your settings. 3 Click Submit 802.11 settings. Use the following table to understand the Wireless LAN settings. Understanding the Wireless LAN Settings Setting Description SSID The network name of the printer. Mode Set the operating mode of the device to Ad-Hoc or Infrastructure. WEP Set Wired Equivalent Privacy (WEP) to on or off. WEP Keys You can enter values for up to 4 WEP keys. PD41 and PD42 Commercial Printer User’s Manual 53 Chapter 3 — Configuring the Printer Understanding the Wireless LAN Settings (continued) Setting Description Active WEP key Chooses the active WEP key. Authentication Sets the type of authentication for you use for WEP keys. You can choose between Auto, Open System, and Shared. WPA Sets the Wi-Fi Protected Access (WPA) to either on or off. WPA Pre-shared key Sets the WPA Pre-shared key. WPA2 Sets the Wi-Fi-Protected Access version 2 to either on or off. Roaming setting Sets the roaming reluctancy to 1, 2 or 3. Setting the roaming reluctancy to 0 turns off the roaming feature. Current channel Shows the current channel the printer is using. AP MAC Address (Read only) MAC address of the access point to which the printer is connected. Signal strength (Read only) Radio signal strength of the access point. Speed (Read only) Speed of the current connection. Region (Read only) Shows the country short names provided by the 802.11d standard for the currently selected region or country. Configuring 802.1x Settings You only see the 802.1x settings page if you have the optional wireless interface installed in your printer. Use the 802.1x page to view and change 802.1x security settings. To configure 802.1x settings 1 Click Network Admin > 802.1x. 2 View or update your settings. 3 Click Submit 802.1x settings. 54 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer Use the following table to understand the 802.1x settings. Understanding the 802.1x Settings Setting Description EAP Type Choose the Extensible Authentication Protocol (EAP) type: • TTLS (default) • LEAP • PEAP • EAP-FAST • Off (disables 802.1x security) Inner Authentication Choose the inner authentication method: • PAP (TTLS only) • MSCHAPv2 • EAP/MSCHAPv2 • EAP/MD5 • EAP/GTC Outer Name (TTLS only) Specify the EAP identity passed in the clear. The default is anonymous. PAC- Key A-ID Info The Protected Access Credential (PAC) setting is used to specify the PAC file used by EAPFAST authentication. This setting is automatically filled up by the printer is ACQUIRE_PAC is enabled and current installed PAC file fails authenticating the printer to the network. To manually import a PAC file using a pass phrase, the pass phrase should be given after the path of the PAC file. Automatic Provision (PAC) Set Automatic PAC file Provisioning to on or off. Root Certificate PD41 and PD42 Commercial Printer User’s Manual The common name of the installed root CA certificate. You can also specify a different certificate (provided that it has already been installed on the printer) by entering the path to the new certificate in this field. If a pass phrase is required, add it to the end of the path in the form of “@passphrase”. 55 Chapter 3 — Configuring the Printer Understanding the 802.1x Settings (continued) Setting Description Server Common Name #1 Server Common Name #2 (TTLS and PEAP only) Specify common names. If you specify one common name, the server certificate common name must match this name for authentication. If you specify two common names, the server certificate common name must match at least one of them. The default is “” (any common name). Server Certificate Validation (TTLS and PEAP only) Enables certificate validation. Specifies whether or not to check if the installed CA certificate is the root of the server certificate. Configuring SmartSystems Settings Use the SmartSystems page to view or change the SmartSystems server IP address and the master port number. To configure the SmartSystems settings 1 Click Network Admin > SmartSystems. 2 View or change the settings. 3 Click Submit SmartSystems settings. Configuring the Printer Using PrintSet PrintSet is a printer configuration tool that allows you to easily change your setup parameters. You can also use the setup wizards in PrinSet to guide you through common configuration tasks. To configure the printer with PrintSet 1 Make sure that you have a PC running Microsoft Windows 98 or later. 2 Download PrintSet from the Downloads page of the Intermec web site at www.intermec.com. 3 Connect your printer to your PC using a serial cable. For help, see “Connecting the Printer to a PC Through the Serial Port” on page 22. 56 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer Configuring the Printer Using Commands Sent From Your PC You can change configuration parameters by sending commands directly to the printer using your terminal program (HyperTerminal) and a serial or network connection. If your printer uses the Fingerprint language, you use the SETUP command, followed by the node, subnode, and parameters setting. Here is a Fingerprint example that sets your media setting to labels with gaps: SETUP "MEDIA,MEDIA TYPE,LABEL (w GAPS)" If your printer uses the IPL language, you would send this command: T1 Fingerprint automatically sends feedback to HyperTerminal as you type. If you want to see what you are typing with IPL, you need to complete the following procedure. To see IPL commands as you type 1 From the HyperTerminal menu, select File > Properties > the Settings tab. 2 Click the ASCII Setup button. 3 Select Echo typed characters locally. 4 Click OK twice. For more information on how to change configuration settings, see either the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. Configuring the Printer Using SmartSystems Foundation You can use SmartSystems Foundation to change configuration settings on your printer. The printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems Foundation and is available from the Intermec web site. To download SmartSystems Foundation, go to www.intermec.com/products/ smrtsysfoundation/index.aspx. PD41 and PD42 Commercial Printer User’s Manual 57 Chapter 3 — Configuring the Printer Choosing an Ethernet or Wireless Network If you have an 802.11 wireless radio option installed in your printer, you need to choose between an Ethernet network or a wireless 802.11 network. Note: Once you change the network type to Wireless 802.11, you cannot communicate with the printer using Ethernet. You need to change the command through the Setup menu or send a command through a serial connection. You can choose the network type of your printer: • directly from the screen. • from the printer home page. For help, see “Configuring the Network Type” on page 52. • using commands sent from your PC. • using SmartSystems Foundation. For help, see the previous section “Configuring the Printer Using SmartSystems Foundation.” Using the PD42 Screen to Choose the Network Type To configure the PD42 printer from the screen, you need to enter Setup mode. To choose the network type from the PD42 screen 1 Press the button to enter Setup mode. 2 Navigate to Network > Network Type and then press 3 Select either Ethernet or Wireless 802.11 and then press 4 Press . . to exit Setup mode. 5 Reboot the printer for the change to take effect. Using Printer Commands to Choose the Network Type You can send Fingerprint or IPL commands using a serial connection to the printer. 58 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer To choose the network type using printer commands 1 Connect the printer to your PC using a serial cable. For help, see “Connecting the Printer to a PC Through the Serial Port” on page 22. 2 Start your serial port software such as Hyperterminal. • If you are using Fingerprint, send this command to the printer: setup "NETWORK","NETWORK TYPE","n" where n can be either Ethernet or Wirless 802.11. • If you are using IPL, send this command to the printer: n,,,p where p can be either 0 (select Ethernet interface) or 1 (Select Wireless 802.11 interface). 3 Reboot the printer for the change to take effect. Upgrading the Firmware The latest firmware and software is available for download from the Downloads page on the Intermec web site at www.intermec.com. You can upgrade the firmware on your printer using: • PrintSet. You can download PrintSet from the downloads page for the printer on the Intermec web site at www.intermec.com. • a CompactFlash (CF) card. • a USB mass storage device (maximum 2 GB). • an Ethernet or 802.11 network connection. • a serial or USB connection. To download firmware updates 1 Go to the Intermec web site at www.intermec.com. 2 Click Support > Downloads. 3 Use the Product Category, Product Family, and Product fields, to select the PD41 or PD42. 4 Click Submit. The latest available software appears on the page. 5 Download the latest firmware version to your PC. PD41 and PD42 Commercial Printer User’s Manual 59 Chapter 3 — Configuring the Printer 6 Extract the .zip file to a folder on your PC. To upgrade using PrintSet 1 Download the latest version of PrintSet from the Intermec web site at www.intermec.com. 2 Select File > Add Printer. The Add Printer Wizard starts. 3 Under My Printers, select your printer. 4 Go to Printer > Firmware Wizard. 5 Follow the steps to update your firmware. To upgrade using a CF card 1 Copy the firmware upgrade file to a CF card. 2 Insert the CF card in the appropriate slot on the back of your printer. 3 Turn on your printer. To upgrade using a USB storage device 1 Turn on your printer. 2 Verify the USB storage device is supported by your printer. Insert the USB storage device in the appropriate slot on the back of your printer. On the display screen, one of the following status messages briefly appears: • USB memory stick connected • USB memory stick not supported Note: If no status message appears when you insert the USB storage device, remove and reinsert the USB storage device. To manually verify the USB storage device is supported, see “Using a USB Mass Storage Device” on page 36. 3 Insert the USB storage device in the appropriate slot on your PC. 4 In the root directory of the USB storage device, create a folder named “upgrade.” 60 PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer 5 Copy the firmware binary upgrade file to the upgrade folder on the USB storage device. Note: The printer supports 8.3 binary filenames, which means the filename can have up to eight characters and a .bin extension. 6 Insert the USB storage device in the appropriate slot on the back of your printer. The upgrade starts. On the display screen, the status message, “Time Out,” appears. 7 When the upgrade is complete, the status message, “Check Integrity,” appears. Remove the USB storage device. You may need to restart your printer. To upgrade using an Ethernet or 802.11 network connection 1 Start your web browser application. 2 In the address field, enter the IP address of your printer. 3 Press Enter. The home page of your printer appears. 4 From the menu at the top of the page, click Maintenance. The firmware upgrade screen appears. To upgrade using a serial or USB connection • Use Fingerprint or IPL commands to send the upgrade file to your printer. For help, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. PD41 and PD42 Commercial Printer User’s Manual 61 Chapter 3 — Configuring the Printer 1 Click Browse and browse to the location of the firmware upgrade file. 2 Double-click the file, and then click Upgrade. Downloading Fonts and Graphics The PD41 and PD42 support 10 scalable Unicode TrueType fonts as standard. The Unicode standard allows the use of special characters for various languages including non-Latin fonts, such as Arabic, Cyrillic, Chinese (including enhanced Simplified Chinese GB18030), Japanese, Korean, and Hebrew. Note: Fingerprint and IPL firmware support the download of any TrueType font. ESim only supports bitmap fonts. You can download additional fonts to the Flash memory of the printer using: • 62 PrintSet. You can download PrintSet from the downloads page for the printer on the Intermec web site at www.intermec.com. PD41 and PD42 Commercial Printer User’s Manual Chapter 3 — Configuring the Printer • Fingerprint or IPL commands. For help, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. • a CompactFlash card or external USB mass storage device (maximum 2 GB). PD41 and PD42 Commercial Printer User’s Manual 63 Chapter 3 — Configuring the Printer 64 PD41 and PD42 Commercial Printer User’s Manual 4 Troubleshooting and Maintaining the Printer Use this chapter to troubleshoot and maintain the printer. This chapter contains these sections: • Troubleshooting the Printer • Adjusting the Printer • Maintaining the Printer 65 Chapter 4 — Troubleshooting and Maintaining the Printer Troubleshooting the Printer You may have printer operation, print quality, or printer communication problems at some time during the life of the printer. It is easy to fix most of the problems and you will find solutions in “Troubleshooting Printer Problems and Finding Solutions” on page 69. If you cannot find the answer to your problem, you may need to contact Product Support. Contacting Product Support Before you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central). To do so, go to www.intermec.com and click Support > Knowledge Central. If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec.com and click Contact Us to find your local Intermec representative. Before you call Intermec Product Support, make sure you have the following information ready: • Printer serial number • Firmware type and version • Wireless or serial port settings You can find all of the information listed above in the printer menu system or on a testprint page . 66 PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer Understanding Error Messages on the PD42 Use the following tables to troubleshoot some common error messages you may see on the PD42 printer display. Some of the error messages are specific to the type of firmware you have loaded on your printer. Possible PD42 Printer Error Icons and Messages Error Message Solution Printhead lifted. Lower printhead. Maintenance. The printer is upgrading its firmware. Wait for it to complete the task. IP link error. Check to see if the network cable has been unplugged. Press feed not done. Press Feed ( Label not taken. Printing has been stopped because a label is obstructing the label taken sensor. Remove the label to resume printing. LSS too high, LSS too low. Label stop sensor errors can occur when you perform a testfeed without any media installed or if you have incorrect media settings. ) or Testfeed ( Test Error Icon ). To fix this error 1 Load the printer with media. For help, see “The printers can enter various states which indicate the current mode of operation.” on page 9. 2 Restart the printer in Test mode and select the appropriate media type. For help, see “Using Testmode” on page 74. PD41 and PD42 Commercial Printer User’s Manual 67 Chapter 4 — Troubleshooting and Maintaining the Printer Possible PD42 Printer Error Icons and Messages (continued) ‘ 68 Error Message Solution IP configuration error. The printer is trying to acquire an IP address from the network. Wait until the printer receives the IP address. Out of media. Load media in printer. For help, see “The printers can enter various states which indicate the current mode of operation.” on page 9. Field out of label. You are attempting to print in an area that extends beyond the “print window.” See the appropriate printer language command reference manual for help setting the media parameters. Ribbon empty. Try these solutions: • Load thermal transfer ribbon. For help, see “Loading Thermal Transfer Ribbon” on page 16. • On the PD42, change the Paper Type in Setup mode. Label not found. The printer does not find a label gap or black mark. • Go into Setup mode and verify that the label length parameter is correct. • Verify that the Media type settings are correct. Printhead hot. The printhead is overheated and needs to cool down. Wait for prining to resume automatically. Testfeed not done. Press Testfeed ( Cutter not found. A cut command has been sent to the printer, but the printer cannot find the cutter. Make sure the cutter is installed properly. Test Error Icon ). PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer Possible PD42 Printer Error Icons and Messages (continued) Error Icon Error Message Solution Cutter not responding. Make sure the cutter is installed properly. Troubleshooting Printer Problems and Finding Solutions Use the following table to troubleshoot common printer problems. Printer Problems and Possible Solutions Problem Possible Solution The Power LED does not light up when the printer is switched on. Check that the power cable is correctly connected to the printer and the electrical outlet. The Error LED turns on after printing. • Check to see if the printer is out of media or ribbon. • Check to see if media is jammed or tangled. • Check to make sure the print mechanism is locked and closed correctly. • Check the cutter for problems. • Check to make sure your application is working correctly. The Ethernet connection is not working. • Check the network LED on the back of the printer. A green LED should be flashing to indicate network activity and a yellow LED should be on solid if connected to a 100 Mbps network. • Make sure the Ethernet cable is connected correctly to the back of the printer. • Make sure you are using the correct Ethernet cable. • Make sure you have Ethernet selected as the Network Type. For help, see “Choosing an Ethernet or Wireless Network” on page 58. PD41 and PD42 Commercial Printer User’s Manual 69 Chapter 4 — Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem Possible Solution A label is jammed after • Clear the media jam. For help, see “Clearing printing. Media Jams” on page 78. • If the label is stuck on the thermal printhead, clean the printhead. For help, see “Cleaning the Printhead” on page 89.l • Run a new testfeed by pressing ( ) on the PD42 or by holding the print button more than one second on the PD41. • Make sure the label gap sensor is aligned properly and that it is clean. For help, see “Adjusting the Label Stop Sensor” on page 85. Test When printing, the printer is skipping labels. When using the cutter, • Make sure the media thickness does not exceed the label is not cut 0.25 mm (9.8 mils). straight. • Make sure the media is loaded correctly and that it runs as close to the center section of the printer as possible. When using the cutter, • Make sure the cutter is installed propoerly. the labels cannot feed • Make sure the paper feed rods are sticky. or abnormal printing • Clean the media compartment. For help, see occurs. “To clean the printhead” on page 89. 70 When using the internal rewinder, the printer malfunctions. Make sure the media is loaded correctly. The printer keeps printing or feeding when it should stop. • Check the media settings. • Check the label gap sensor position. For help, Printing is slow. Make sure your printing application is working correctly. see “Adjusting the Label Stop Sensor” on page 85. • Make sure the sensors are clean. For help, see “To clean the printhead” on page 89. PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem Possible Solution Printing is faded or light. • For Fingerprint: Adjust the the Constant, Factor and Contrast media settings. • For IPL: Adjust the Sensitivity setting. • Make sure the printhead is clean. For help, see “Cleaning the Printhead” on page 89. • Check the printhead pressure. For help, see “Adjusting Printhead Pressure” on page 81. • Check the printhead dotline posistion. For help, see “Adjusting Printhead Dot Line” on page 82. The printer is working, • Printing on direct thermal media: Make sure but nothing is being the media is loaded with the heat-sensitive side printed. facing the printhead. • Printing with thermal transfer ribbon: Make sure the ink-side of the ribbon faces the media. For help, see “Loading Thermal Transfer Ribbon” on page 16. • Make sure you have the correct media type and paper type selected. • Make sure the printhead is correctly connected to the print mechanism. Only partial labels are printing. Check the printhead balance. For help, see “Adjusting Printhead Balance” on page 79. Part of the print image • Make sure the printhead is clean. For help, see is not printed along the “Cleaning the Printhead” on page 89. feed direction. • Make sure the ribbon is not wrinkling. For help, see “Preventing Ribbon Wrinkling” on page 77. The printout is uneven • Check the printhead balance. For help, see across the media path. “Adjusting Printhead Balance” on page 79. • Check the printhead pressure. For help, see “Adjusting Printhead Pressure” on page 81. PD41 and PD42 Commercial Printer User’s Manual 71 Chapter 4 — Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem Possible Solution The printout is not in the correct position. • Check for errors in the software application. • Make sure the label gap sensor is clean. For • • • • help, see “To clean the printhead” on page 89. Check the position of the label gap sensor. For help, see “Adjusting the Label Stop Sensor” on page 85. Check the position of the edge guide and media guide. Make sure you are using the correct media. Make sure the platen roller is clean and in good condition. For help, see “To clean the printhead” on page 89. Troubleshooting Communication Problems You can use Dump mode to verify that the printer is receiving data correctly from the host. Using the Line Analyzer in Fingerprint In Dump mode, the printer runs a Fingerprint program called Line analyzer. The Line Analyzer captures incoming characters on the communication ports and prints them on one or more labels. The easiest way to enter Dump mode is through Test mode or Extended Test mode. For help, see “Using Testmode and Extended Testmode to Troubleshoot” on page 74. After the printer enters Dump mode, the printer tells you it has entered Dump mode by printing it on a label. The printer is ready to receive data. If you have a PD42, the Dump mode icon appears on the screen. While the printer is receiving data, the Ready-to-Work indicator blinks. After a half of a second, if no more characters have been received, the printer times out. The program considers the transmission terminated and prints out a label. 72 PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer Printable characters are printed in black-on-white. Control characters and space characters (ASCII 000 to 032 dec) are printed in white-onblack. As long as a continuous string of characters is being received, the program wraps the lines until the label is full and then starts to print another label. After each character transmission, the following information prints: • Page number • Number of characters printed on the label • Total number of characters received so far When you exit Dump mode, a final label prints to inform you that it exited Dump mode. Using Dump Mode When you enter Dump mode, the printer captures incoming characters on the communications ports and prints them on one or more labels. You can access Dump mode in two different ways with slightly different results: • You can access Dump mode through Test mode or Extended Test mode and you will receive printouts that look exactly like those produced with the Line Analyzer program in Fingerprint. For more information, see the previous procedure, “Using the Line Analyzer in Fingerprint” on page 72. • You can access Dump mode from the Setup menu on the PD42 and characters will print on a continuous line, along with corresponding hexadecimal numbers. To enter Dump from the Setup menu on the PD42 1 Press to enter Setup mode. 2 Navigate to Test/Service> Data Dump. 3 Toggle to Yes and then press . The printer is now in Dump mode. To exit Dump mode • Turn the printer off and then back on again. PD41 and PD42 Commercial Printer User’s Manual 73 Chapter 4 — Troubleshooting and Maintaining the Printer Using Testmode and Extended Testmode to Troubleshoot Use Testmode and Extended Testmode when you want to verify printer settings, print test labels, restore factory default settings, or enter Dump mode to troubleshoot. Testmode is a simple linear sequence which requires little user input. Extended Testmode gives you more options. Using Testmode Testmode is a simple linear sequence which requires little user input. To use Testmode 1 Turn off the printer. 2 Load media and ribbon (if necessary). For help see, “Loading Media” on page 11 and “Loading Thermal Transfer Ribbon” on page 16. 3 Press and hold the Print button. 4 Continue to keep the Print button pressed down and turn on the Power switch. After approximately ten seconds, the printer screen lights up, runs a media setup routine, enters Testmode, and three of the LEDs start to flash one at a time (green, red, and then blue). 5 Continue to press the Print button until the printer starts cycling through the selectable media types: gap, mark and continuous. 6 Select your media type by releasing the Print button when your type of media appears on the screen. SELECT MEDIA MARK SELECT MEDIA GAP SELECT MEDIA CONTINUOUS The printer prints several test labels containing hardware, setup, and network information and then enters Dump mode. 74 PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer 7 Press the Print button once or press the Cancel soft key ( exit Dump mode. 8 You can also save the dump by pressing the Save ( ) to ) soft key. Using Extended Testmode Use Extended Testmode to run additional tests such as: • printing test labels. • running a Testfeed in slow mode. • entering Dump mode. • resetting to factory defaults. To run Extended Testmode 1 Make sure the printer is turned off, loaded with media, and that the printhead is lifted. 2 Press and hold the Print button. 3 Continue to keep the Print button pressed down and turn on the Power switch. After approximately ten seconds, the printer enters Extended Testmode. All three LEDs flash rapidly four times to signal that Extended Testmode is active. SELECT MEDIA PD41 and PD42 Commercial Printer User’s Manual TEST 4 Release the Print button and lower the printhead. You are now in Extended Testmode and the following screen appears. 75 Chapter 4 — Troubleshooting and Maintaining the Printer • Press to cycle through the different options. • Press to select a test function. • Press to exit Extended Testmode. 5 Lower the printhead. Understanding the Functions in Extended Testmode Function Description Select Media When you select your media, the printer performs a slow sensor calibration (slow testfeed). Performing a slow testfeed can help resolve gap/mark detection problems. Test Labels Setup Info You can print configuration labels one at a time. Press to print the next label. The screen shows which label is next. Dump Mode Enter Dump mode. For more information on Dump mode, see “Using Dump Mode” on page 73. Factory Default Restore factory default settings. Select the option and then follow the onscreen instructions. 76 Setup and Exit Exit Extended Testmode and enter Setup mode. Exit Exit Extended Testmode. PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer Adjusting the Printer Use this section to perform adjustments to help solve problems related to print quality. Preventing Ribbon Wrinkling If you have problems with thermal transfer ribbon getting wrinkled, try adjusting the the ribbon tension or the ribbon shield. To adjust the ribbon tension 1 Push in on the end knob of the ribbon supply hub. 2 Rotate the knob: • clockwise to increase the tension. • counterclockwise to decrease the tension. If your labels look like the following illustration, you may want to try adjusting the ribbon shield. Test Label A Test Label B 1234567890 1234567890 Low Quality Printouts Caused by Ribbon Wrinkling PD41 and PD42 Commercial Printer User’s Manual 77 Chapter 4 — Troubleshooting and Maintaining the Printer To adjust the ribbon shield 1 If the label printout matches: • Test Label A, turn screw A clockwise. • Test Label B, turn screw B clockwise. A B 2 Twist the screw a half-turn and perform a new test print. 3 Continue adjusting the ribbon shield screws until you achieve good printout quality. Note: Do not exceed two full turns of a ribbon shield screw or the media may not feed smoothly. If this situation happens, turn the screws counterclockwise completely and start over. Clearing Media Jams Common causes of media jams include media not being loaded properly or the printer not being maintained properly. To clear a media jam 1 Turn off the printer. 78 PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer 2 Pull out on the printhead lever and turn it counterclockwise to lift the printhead. 3 Pull the media away from the print mechanism. If the media has been wound up or is stuck on the platen roller, carefully remove it by hand without using any sharp tools that can damage the platen roller or the printhead. Note: Avoid rotating the platen roller. You may permanently damage the electronic components. 4 Cut off any damaged or wrinkled part of the media. 5 Check to see if adhesive material is sticking to parts of the print mechanism. If you need to clean the printhead, see “Maintaining the Printer” on page 88. 6 Reload the media. For help, see “Loading Media” on page 11. 7 Turn on the printer power. 8 Press the Print button the adjust the media feed. Adjusting the Printhead Keeping the printhead properly balanced is crucial for obtaining highquality printouts. Adjusting the printhead consists of adjusting the: • printhead balance. • printhead pressure. • printhead dotline. Adjusting Printhead Balance The printer is adjusted at the factory for full-width media. If you are using media that is less than full-width, Intermec recommends that you adjust the position of the printhead balance boxes so that the printhead is correctly pressured against the media. If your printouts are lighter on one side than the other, it is most likely due to an unbalanced printhead. To adjust the printhead balance 1 If you have installed thermal transfer ribbon, remove it. PD41 and PD42 Commercial Printer User’s Manual 79 Chapter 4 — Troubleshooting and Maintaining the Printer 2 Pull out on the printhead lever and turn it counterclockwise to lift the printhead. 3 Move the balance boxes: • outward for wider media. • inward for narrower media. Balance box 4 Close the printhead and load the ribbon. 5 Test and readjust the balance boxes if necessary. 80 PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer Adjusting Printhead Pressure The pressure of the thermal printhead against the platen roller is adjusted at the factory. You may need to readjust the printhead pressure if the printing is weaker on one side of the media, or if the thermal transfer ribbon starts to crease (indicated by unprinted white streaks along the media feed direction). Note: Before adjusting the printhead pressure, try to move the outer balance box as described in the the previous procedure, “Adjusting Printhead Balance.” To adjust the printhead pressure 1 If you have installed thermal transfer ribbon, remove it. 2 Pull out on the printhead lever and turn it counterclockwise to lift the printhead. PD41 and PD42 Commercial Printer User’s Manual 81 Chapter 4 — Troubleshooting and Maintaining the Printer 3 Using a slotted screwdriver, turn the screw at the top of the balance boxes: • clockwise to increase pressure. • counterclockwise to decrease pressure. 4 Close the printhead and load the ribbon. 5 Test and readjust the pressure if necessary. Adjusting Printhead Dot Line When using thick or stiff media, you need to move the printhead forward so that the dot line is aligned precisely with the top of the platen roller. You also need to make sure that the printhead dot line and the platen roller are parallel. To adjust the printhead dot line 1 If you have installed thermal transfer ribbon, remove it and close the printhead. 82 PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer 2 Use a slotted screwdriver to turn the two screws at the top of the printhead bracket counterclockwisea single turn. 3 Pull out on the printhead lever and turn it counterclockwise to lift the printhead. PD41 and PD42 Commercial Printer User’s Manual 83 Chapter 4 — Troubleshooting and Maintaining the Printer 4 Carefully turn both screws, at the front of the printhead, clockwise a quarter of a turn at a time. Note: Be sure you make identical adjustments on both screws. If you are unsure, tighten both screws completely by turning them counterclockwise as far as they will go, and then start over. 5 Close the printhead and using the slotted screwdriver to turn the two screws at the top of the printhead bracket clockwise a single turn. 6 If you are using thermal transfer ribbon, load it. 7 Test and readjust if necessary. 84 PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer Adjusting the Label Stop Sensor The label stop sensor (also called label gap sensor or black mark sensor) is a photoelectric sensor that controls the media feed by detecting gaps between labels, or slots or black marks in continuous stock. For the sensor to work, it must be aligned with the gaps, slots, or marks on the media. If you are using irregularly shaped labels, align the sensor with the front tip of the labels. To adjust the label stop sensor position 1 Pull out on the printhead lever and turn it counterclockwise to lift the printhead. 2 Use the sensor lever at the rear side of the print mechanism to move the sensor inward or outward. Sensor lever PD41 and PD42 Commercial Printer User’s Manual 85 Chapter 4 — Troubleshooting and Maintaining the Printer 3 Check the point of detection from the front with the printhead lifted. Point of detection If you are having detection problems, you can test the label stop sensor in Setup mode on the PD42. The label stop sensor tests can determine whether the sensor is in the right position, if it is blocked by dust or stuck labels, or if it is defective in some way. Setup mode has these two test functions: • LSS Auto: Checks to make sure that the label stop sensor is working properly and can detect gaps, slots, and black marks. • LSS Manual: Shows the sensor setting established by the latest Testfeed. LSS Manual is intended to be used by Intermec service personnel only. To run the LSS Auto test 2 Press Testfeed ( 86 Test 1 Make sure the printer is correctly configured for the type of media you are using. ). PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer 3 Make sure that there is a label, not a gap or black mark, at the sensor. 4 Make sure that the media runs as close to the center of the printer as the guides will allow. 5 Press Setup ( ). 6 Go to Print Defs > LSS Test > LSS Auto. The cursor will in the center of the screen as shown below. LSS AUTO 7 For gap or slot detection: Lift the printhead and slowly pull out the media in the media feed direction. When the label stop sensor detects a gap or a detection slot, the cursor moves to the right. LSS AUTO 8 For black mark detection: Lift the printhead and slowly pull out the media in the feed direction. When the label stop sensor detects a black mark, the cursor moves to the left. LSS AUTO If the cursor behaves as described in Steps 7 and 8, the label stop sensor is working and is properly aligned. PD41 and PD42 Commercial Printer User’s Manual 87 Chapter 4 — Troubleshooting and Maintaining the Printer If the cursor does not detect a gap, slot, or black mark, check the following: • Is the label stop sensor laterally aligned with the slots or black marks? • Is the transfer ribbon properly loaded so it does not interfere with the label stop sensor? For help, see “Loading Thermal Transfer Ribbon” on page 16. • Are the label stop sensor guides clean? If not, clean them as described in the next section “Maintaining the Printer.” • Does the media have preprint information on it that can make detection harder? • Is there too little contrast between the black marks and the surrounding areas? • Is the label liner not transparent enough? • Does the label stop sensor work with another type of media? Maintaining the Printer To ensure high productivity and a long life for your printer, Intermec recommends that you regularly inspec the printer and its environment to make sure that it is operated under optimal conditions. Keep the printer in a dry area, away from large electrical motors, welders, and similar products that might affect printer operation. Clean your printer regularly to maintain the quality of your labels and extend the life of your printer. If you open the electronics cover, you will void the warranty and may cause damage to the internal components. Opening the electrical cover exposes the user to shock hazards which may result in injury or death. Always turn off the printer and unplug the power cord before cleaning the printer. 88 PD41 and PD42 Commercial Printer User’s Manual Chapter 4 — Troubleshooting and Maintaining the Printer Cleaning the Printhead Cleaning the printhead on a regular basis prolongs the life of the printhead and ensures that you maintain high print quality. You should clean the printhead with cleaning cards or a cotton swab moistened with isopropyl alcohol. Ideally, you should clean the printhead every time you load a new supply of thermal transfer ribbon. Isopropyl alcohol is a highly flammable, moderately toxic, and mildly irritating substance. Never use hard or sharp tools to peel away stuck labels or other material. The printhead is delicate and can easily be damaged. To clean the printhead 1 Open the media cover. 2 Remove the media and ribbon. 3 Pull out on the printhead lever and turn it counterclockwise to lift the printhead. 4 Use a cleaning card or a soft cotton swab moistened with isopropyl alcohol to dissolve any contamination on the line of heat-emitting dots at the front/bottom of the printhead. 5 Wait 30 seconds and carefully rub off any contamination. 6 Repeat Steps 4 and 5 if necessary. 7 Allow the printhead to dry for a minute or more before loading a new supply of media and ribbon. Cleaning the Media Compartment Regular cleaning of the printer’s media compartment ensures smoother printing operation and avoids problems with media jams. PD41 and PD42 Commercial Printer User’s Manual 89 Chapter 4 — Troubleshooting and Maintaining the Printer Use a soft cloth moistened with isopropyl alcohol to clean the inside of the printer. Isopropyl alcohol is a highly flammable, moderately toxic, and mildly irritating substance. Be sure to keep the following parts clean: • Drive roller and tear bar • Media edge guides and media path • Label sensors If there are stuck labels, or adhesive residue from labels, peel as much as possible with your fingers, and then use isopropyl alcohol to dissolve the remaining adhesive. Cleaning the Exterior of the Printer Make sure to keep the exterior of the printer clean, this will reduce the risk of dust or foreign particles reaching the inside of the printer and affect printer functionality. Use a soft cloth, possibly moistened with water or a mild detergent when cleaning the printer externally. Make sure to keep the surface surrounding the printer clean as well. If you use the printer in an environment where the premises are cleaned by a water hose or steam, move the printer to another room or cover it very carefully with a plastic sheet and make sure that the power cord is unplugged. 90 PD41 and PD42 Commercial Printer User’s Manual A Specifications This appendix contains specifications for the printer and media. It also contains information on the accessories for the printers. 91 Appendix A — Specifications Printer Specifications Physical Specifications Dimensions: 453 x 273 x 270 mm (17.8 x 10.8 x 10.6 in) Weight: 13 kg (28.7 lbs) Power Specifications Printer Voltage: x100 to 240 V, 2-1 A 50/60 Hz Temperature and Humidity Specifications Operating Temperature: 5°C to 40°C (41°F to 104°F) Storage Temperature: -20°C to 50°C (-4°F to 122°F) Operating Humidity: 20 to 85% non-condensing Storage Humidity: 10 to 90% non-condensing Communications and Connectivity • Serial port (RS-232) • USB device • USB full speed host • Ethernet, 100 Mbps • 802.11b/g (optional) • IEEE 1284 parallel port Memory • 8 MB Flash • 16 MB SDRAM • CompactFlash (CF) card (optional) • USB memory device (optional) Miscellaneous 92 • ARM 9 microprocessor • 240 x 160 pixel LCD screen with LED backlight PD41 and PD42 Commercial Printer User’s Manual Appendix A — Specifications Print Speed and Resolution Specification Description Print Mode Direct Thermal Thermal Transfer Print Speed (variable) 50.8 to 152.4 mm/sec (2 to 6 in/sec) at 8 dots/mm 203 dpi 50.8 to 101.6 mm/sec (2 to 4 in/sec) at 11.8 dots/mm 300 dpi Printhead Resolution 8 dots/mm (203 dpi) 11.8 dots/mm (300 dpi) Print Width (max) 104 mm (4.095 in) 105.7 mm (4.161 in) at 8 dots/mm 300 dpi Media Width (min/max) 25 to 118 mm (1 to 4.6 in) 114 mm (4.5 in) with cutter Media Roll Diameter (max) 213 mm (8.4 in) 190 mm (7.5 in) with internal rewinder Medial Roll Core Diameter 38 to 40 mm (1.5 in) or 76 mm (3 in) Media Thickness 60 μm to 250 μm (2.3 to 9.8 mils) Ribbon Width (min/max) 30 to 110 mm (1.18 to 4.33 in) Ribbon Roll Diameter (outer) 76 mm (2.99 in) (max) 450 m (1475 ft) of ribbon Ribbon Roll Core Diameter (inner) PD41 and PD42 Commercial Printer User’s Manual 25.4 mm (1.00 in) 93 Appendix A — Specifications Interfaces This section describes the standard interfaces available on the PD41 and PD42 printers. RS-232 Serial Interface Use this table to understand the default settings of the serial port. Default Settings of the Serial Port Parameter Default Setting Baud rate 9600 Character Length or Data Bits 8 Parity None Stop Bits 1 Handshaking none (Fingerprint XON/XOFF (IPL) The printer end of the serial cable is a DB9 pin and the PC end is dependent on the model of the PC. 1 2 3 4 5 6 7 8 9 RS-232 Serial Cable DB9 Pins Serial Cable Pins and Description Pin Signal 1 Description External +5 V DC, Max 500 mA 2 TXD Transmit data 3 RXD Receive data GND Ground 4 5 6 94 PD41 and PD42 Commercial Printer User’s Manual Appendix A — Specifications Serial Cable Pins and Description (continued) Pin Signal Description 7 CTS Clear to send 8 RTS Request to send 9 USB Interface The printer supports USB full speed v2.0 Host. To use the USB interface to print from a PC, you need to have the Intermec InterDriver printer driver installed on your PC. For help setting up USB communications, see “Connecting the Printer to a PC Through the USB Device Port” on page 22. The printer is a “self-powered device.” Intermec recommends that you only connect one printer to each USB port on the PC, either directly or through a hub. You can connect other devices, such as a keyboard or a mouse, to the same hub. If you need more than one USG printer to a host, you should use different USB ports. The USB cable that ships with the printer has a USB Type A connector on one end to connect to the PC and a USB Type B connector on the other end to connect to the printer. You do not need to configure communications for the USB port. USB Type A Connector USB Type B Connector PD41 and PD42 Commercial Printer User’s Manual 95 Appendix A — Specifications USB Host Interface The printer has a USB host interface for connecting USB devices such as HID bar code scanners and keyboards, USB storage devices, and USB hubs. 1 2 3 4 USB Host Interface USB Host Interface Pins and Descriptions Pin Description 1 VBUS 2 D- 3 D+ 4 Gnd Ethernet Interface The Ethernet interface has an RJ-45 socket for use with a standard RJ45 cable. The interface supports 10/100 Mbps Fast Ethernet (10BASET, 100BASE-TX) and is fully compliant with the IEEE 802.3u standard. The network card MAC address can be found on the label below the socket. Ethernet Socket Ethernet Connector 96 PD41 and PD42 Commercial Printer User’s Manual Appendix A — Specifications One yellow and one green LED indicate the network status. Understanding the Ethernet LEDs LED Status Description Green On Link Off No link Yellow Blinking Network activity On 100BASE-TX Off 10BASE-T Parallel IEEE 1284 Interface The parallel port supports Universal Plug and Play (UPnP) and additional status reporting through IEEE 1284 nibble ID mode. Parallel IEEE 1284 Pins and Descriptions Pin Description Transmitter 1 nStrobe Host 2 to 9 Data 0-7 Host 10 nAcknowledge Printer 11 Busy Printer 12 Perror Printer 13 Select Printer 14 nAutoFd 15 to 16 Not connected 17 Chassis ground 18 External +5 V DC 19 to 30 Signal ground 31 nInit 32 nFault 33 Signal ground 34 to 35 Not connected 36 nSelectIn PD41 and PD42 Commercial Printer User’s Manual Comments Max 500 mA Printer 97 Appendix A — Specifications Media Specifications Core and Roll Specifications Measurement Value Core inside diameter, standard 38 to 40 mm (1.5 in) Core inside diameter, with adapter 76.2 mm (3 in) Core width must not protrude outside the media Maximum roll outside diameter 213 mm (8.38 in) Minimum media width, standard 25 mm (1.00 in) Minimum media width, fanfold guides 40 mm (1.57 in) Minimum media width, non-adhesive strip 25.0 mm (1.00 in) Maximum media width, non-adhesive strip 118 mm (4.65 in) Minimum media width, self-adhesive strip, with liner 25.0 mm (1.00 in) Maximum media width, self-adhesive strip, with liner 118 mm (4.65 in) Minimum media width, self-adhesive strip, without liner 23.8 mm (0.94 in) Maximum media width, self-adhesive strip, without liner 116.4 mm (4.58 in) Non-Adhesive Strip Media Width (a) Measurement Value Maximum 118 mm (4.65 in) Minimum 25.0 mm (1.00 in) Media Type Set media type to one of these values: • • 98 Fingerprint: • FIX LENGTH STRIP • VAR LENGTH STRIP IPL: CONTINUOUS PD41 and PD42 Commercial Printer User’s Manual Appendix A — Specifications • ESim: CONTINUOUS a NON-ADHESIVE STRIP Non-Adhesive Strip Self-Adhesive Strip Media Width Including Liner (a) Measurement Value Maximum 118 mm (4.65 in) Minimum 25.0 mm (1.00 in) Liner (b) The liner must not extend more than a total of 1.6 mm (0.06 in) outside the face material and should protrude equally on both sides. Media Width Excluding Liner (c) Measurement Value Maximum 116.4 mm (4.58 in) Minimum 23.8 mm (0.94 in) PD41 and PD42 Commercial Printer User’s Manual 99 Appendix A — Specifications Media Type Set media type to one of these values: • Fingerprint: • FIX LENGTH STRIP • VAR LENGTH STRIP • IPL: CONTINUOUS • ESim: CONTINUOUS a c SELF-ADHESIVE STRIP b b Self-Adhesive Strip 100 PD41 and PD42 Commercial Printer User’s Manual Appendix A — Specifications Self-Adhesive Labels Media Width Including Liner (a) Measurement Value Maximum 118 mm (4.65 in) Minimum 25.0 mm (1.00 in) Liner (b) The backing paper must not extend more than a total of 1.6 mm (0.06 in) outside the labels and should protrude equally on both sides. Label Width Excluding Liner (c) Measurement Value Maximum 116.4 mm (4.58 in) Minimum 23.8 mm (0.94 in) Label Length (d) Measurement Fingerprint IPL ESim Maximum 1270 mm (50 in)* 600 mm (23 in) 600 mm (23 in) Minimum 6.0 mm (0.2 in) 6.0 mm (0.2 in) 6.0 mm (0.2 in) Maximum 558.8 mm (22 in)* 406.4 mm (16 in) 406.4 mm (16 in) Minimum 6.0 mm (0.2 in) 6.0 mm (0.2 in) 6.0 mm (0.2 in) 8 dots/mm (203 dpi) 11.81 dots/mm (300 dpi) * The print length is limited by memory constraints Label Gap (e) Measurement Value Maximum 26.0 mm (1.02 in) Recommended 3.0 mm (0.12 in) Minimum 1.2 mm (0.05 in) PD41 and PD42 Commercial Printer User’s Manual 101 Appendix A — Specifications The Label Stop Sensor (LSS) must be able to detect the extreme front edges of the labels. You can move the sensor 0 to 57 mm (0 to 2.24 in) fromt he inner edge of the media. a cc SELF-ADHESIVE STRIP d e SELF-ADHESIVE LABELS b b Feed direction Self-Adhesive Labels Media Type Set media type to one of these values: 102 • Fingerprint: LABEL (w GAPS) • IPL: GAP • ESim: GAP/NOTCH PD41 and PD42 Commercial Printer User’s Manual Appendix A — Specifications Tickets With Gaps (Gap Stock) Media Width (a) Measurement Value Maximum 114.3 mm (4.50 in) Minimum 25.0 mm (1.00 in) Copy Length (b) Measurement Fingerprint IPL ESim Maximum 1270 mm (50 in)* 600 mm (23 in) 600 mm (23 in) Minimum 6.0 mm (0.2 in) 6.0 mm (0.2 in) 6.0 mm (0.2 in) Maximum 558.8 mm (22 in)* 406.4 mm (16 in) 406.4 mm (16 in) Minimum 6.0 mm (0.2 in) 6.0 mm (0.2 in) 6.0 mm (0.2 in) 8 dots/mm (203 dpi) 11.81 dots/mm (300 dpi) * The print length is limited by memory constraints LSS Detection Position (c) Variable from 0 to 57 mm (0 to 2.24 in). Detection Slit Length (d) The length of the detection slit (excluding corner radii) must be a minimum of 2.5 mm (0.10 in) on either side of the LSS detection position (c). Detection Slit Height (e) Measurement Value Maximum 26.0 mm (1.02 in) Recommended 3.0 mm (0.12 in) Minimum 1.2 mm (0.05 in) PD41 and PD42 Commercial Printer User’s Manual 103 Appendix A — Specifications Media Type Set media type to one of these values: • Fingerprint: TICKET (w GAPS) • IPL: MARK • ESim: MARK Note: Do not allow a perforation to break the edge of the media, because the media may split and jam the printer. a b c e d TICKETS & TAGS Feed direction Tickets With Gaps (Gap Stock) 104 PD41 and PD42 Commercial Printer User’s Manual Appendix A — Specifications Tickets With Black Mark (Mark Stock) Media Width (a) Measurement Value Maximum 118 mm (4.65 in) Minimum 25.0 mm (1.00 in) Copy Length (b) Measurement Fingerprint IPL ESim Maximum 1270 mm (50 in)* 600 mm (23 in) 600 mm (23 in) Minimum 6.0 mm (0.2 in) 6.0 mm (0.2 in) 6.0 mm (0.2 in) Maximum 558.8 mm (22 in)* 406.4 mm (16 in) 406.4 mm (16 in) Minimum 6.0 mm (0.2 in) 6.0 mm (0.2 in) 6.0 mm (0.2 in) 8 dots/mm (203 dpi) 11.81 dots/mm (300 dpi) * The print length is limited by memory constraints LSS Detection Position (c) Variable from 0 to 57 mm (0 to 2.24 in). Black Mark Width (d) The detectable width of the black mark should be at least 5.0 mm (0.2 in) on either side of the LSS detection point. Black Mark Length (e) Measurement Value Maximum 25.0 mm (0.98 in) Common 5.0 mm (0.2 in) Minimum 3.0 mm (0.12 in) Black Mark Y-Position (f) Intermec recommends that you place the black mark as close to the front edge of the ticket as possible and use a negative Stop Adjust value to control the media feed, so the tickets can be properly torn off. PD41 and PD42 Commercial Printer User’s Manual 105 Appendix A — Specifications Media Type Set media type to one of these values: • Fingerprint: TICKET (w MARK) • IPL: MARK • ESim: MARK Note: The black mark should be non-reflective carbon black on a whitish background. Do not allow a perforation to break the edge of the media, because the media may split and jam the printer. Note: Try to avoid preprint that may interfere with the detection of the black mark. However, if your are running Fingerprint, you can use the command LBLCOND to temporarily disable the sensor for a specified amount of media feed to avoid unintentional detection. For help, see the Intermec Fingerprint Command Reference Manual. a b c e d f TICKETS WITH MARKS Feed direction Tickets With Black Mark (Mark Stock) 106 PD41 and PD42 Commercial Printer User’s Manual Appendix A — Specifications Accessories for the Printer You can use these accessories (sold and ordered separately) with the PD41 and PD42 printer. To order accessories, contact your local Intermec sales representative. Internal Rewinder Use this accessory, which comes with a guide shaft, for peel-off (selfstrip) printing. You can also use the rewinder to roll up complete batches of labels. Paper Cutter Use this accessory to cut off continuous paper-based stock or liner between labels. You can collect the cut-off labels, tickets, or tags in an optional tray. If you are running Fingerprint or Direct Protocol, you can control the paper cutter using the commands CUT, CUT ON, and CUT OFF. For help, see the Intermec Fingerprint Command Reference Manual. Real Time Clock The Real Time Clock (RTC) automatically keeps track of the current time. The RTC has its own backup battery backup that lasts for at least 10 years. Font Card The font card is a CompactFlash memory card loaded with doublebyte font sets including Kanji, Korean, Simplified Chinese and Traditional Chinese. Parallel IEEE 1284 Interface Board The parallel IEEE 1284 interface board supports Universal Plug and Play (UPnP) and additional status reporting through IEEE 1284 nibble ID mode. You can use the parallel board with LabelShop or InterDriver. Wireless 802.11 Kit The wireless 802.11 kit enables your printer to communicate wirelessly with your network. PD41 and PD42 Commercial Printer User’s Manual 107 Appendix A — Specifications 108 PD41 and PD42 Commercial Printer User’s Manual B Default Settings 109 Appendix B — Default Settings Default Configuration Use this appendix to view the default settings on the printer. If you need to restore factory defaults at any time, you can use PrintSet or the printer home page to reset the printer. To reset the printer to factory defaults using Printset • Use the Factory Default Wizard in the Printer Tasks box. To reset the printer to factory defaults using the home page 1 From the home page, click Printer > Web Shell. 2 Click Default Setup. 3 When prompted, click OK. The printer defaults are restored. 4 Reboot the printer. The following tables list the default values of the configuration commands supported on the PD41 and PD42 printers. If you restore the printer to factory default settings, these are the values it uses. The commands are grouped by function and reflect the organization of the IPL and Fingerprint setup menus. For detailed information on most of the commands, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. IPL Default Configuration Ser-Com Parameters Parameter 110 Default Value Baud rate 9600 Data bits 8 Parity None Stop bits 1 Protocol XON/XOFF PD41 and PD42 Commercial Printer User’s Manual Appendix B — Default Settings COM Parameters Parameter Default Value Interface USB Device USB keyboard US Network Parameters Parameter Default Value IP selection DHCP+BOOTP IP address N/A Netmask N/A Default router N/A IPv6 selection Auto IPv6 address N/A Nameserver N/A Nameserver6 N/A DHCP response Broadcast MAC address N/A Network type Ethernet Test/Service Parameters Parameter Default Value Testprint Config Test labels Format Page UDC Font N/A Data dump No Memory reset All LSS test LSS Auto Cmd language N/A PD41 and PD42 Commercial Printer User’s Manual 111 Appendix B — Default Settings Media Parameters Parameter Default Value Media type Gap Paper type DT (Direct Thermal) LBL length dots 1200 dots Testfeed mode Fast Sensitivity 420 Darkness 0 LBL rest point 0 Form adj dots X +0 Form adj dots Y +0 Configuration Parameters Parameter Default Value Emulation mode None Print speed 5 in/sec Cutter Not installed Fingerprint Default Configuration Ser-Com “uart1:” Parameters 112 Parameter Default Value Baud rate 9600 Character length 8 Parity None Stop bits 1 Flow control RTS/CTS ENQ/ACK XON/XOFF; data to host XON/XOFF; data from host Disable Disable Disable Disable New line CR/LF Receive buffer 1024 bytes PD41 and PD42 Commercial Printer User’s Manual Appendix B — Default Settings Ser-Com “uart1:” Parameters (continued) Parameter Default Value Transmit butter 1024 bytes Net-Com “net1:” Parameters Parameter Default Value New line CR/LF COM Parameters Parameter Default Value Interface USB Device USB keyboard US Network Parameters Parameter Default Value IP selection DHCP+BOOTP IP address N/A Netmask N/A Default router N/A IPv6 selection Auto IPv6 address N/A Nameserver N/A Nameserver6 N/A DHCP response Broadcast MAC address N/A Network type Ethernet PD41 and PD42 Commercial Printer User’s Manual 113 Appendix B — Default Settings Emulation Parameters Parameter Default Value Mode Disabled Adjust Base (mmX10) Stop (mmX10) +88 +55 Feedadjust Parameters Parameter Default Value Startadjust 0 Stopadjust 0 Media Parameters Parameter Default Value Xstart 0 Width 832 dots (203 dpi) Length 1200 dots (203 dpi) Media type Label (with gaps) Paper type Thermal transfer Contrastt +0% Testfeed Testfeed mode Fast Len (slow mode) 0 Print Defs Parameters 114 Parameter Default Value Testprint N/A Print speed 100 mm/sec LSS test LSS Auto Clip default Off Cmd language N/A PD41 and PD42 Commercial Printer User’s Manual Appendix B — Default Settings ESim Default Configuration Serial-Com Parameters Parameter Default Value Baud rate 9600 Character length 8 Parity None Stop bits 1 Host handshake XON/XOFF Net-Com “net1:” Parameters Parameter Default Value New line CR/LF COM Parameters Parameter Default Value Interface USB Device USB keyboard US Network Parameters Parameter Default Value IP selection DHCP+BOOTP IP address N/A Netmask N/A Default router N/A IPv6 selection Auto IPv6 address N/A Nameserver N/A Nameserver6 N/A DHCP response Broadcast MAC address N/A PD41 and PD42 Commercial Printer User’s Manual 115 Appendix B — Default Settings Network Parameters (continued) Parameter Default Value Network type Ethernet Feedadjust Parameters Parameter Default Value Top form backup Enable Tear bar offset 106 Media Parameters Parameter Default Value Print method Thermal transfer Density 10 Media type Continuous Media size Width: Length: 832 (203 dpi) 1200 (203 dpi) Point Type: X: Y Global Ref (R) 0 0 Testfeed Power up No motion Head close No motion Print Defs Parameters 116 Parameter Default Value Print speed 3 Print direction ZT Sensor LTS disable Cutter Off Cut position 100 Comman language ESim PD41 and PD42 Commercial Printer User’s Manual Appendix B — Default Settings Print Defs Parameters (continued) Parameter Default Value Testprint Hardware Info Charset Paramters Parameter Default Value Charset Bits Date Time Paramters Parameter Default Value Date Time Hour: Minute: Seconds Year Month Day Current hour Current minute Current second Current year Current month Current day PD41 and PD42 Commercial Printer User’s Manual 117 Appendix B — Default Settings 118 PD41 and PD42 Commercial Printer User’s Manual C Fingerprint, IPL, and ESim Setup Menus The setup parameters of the printer control the way the printer operates. This chapter provides an overview of the menu structure you can use to configure setup parameters on the PD42 printer. To change the setup parameters on the PD41, see “Configuring the Printer” on page 40. 119 Appendix C — Fingerprint, IPL, and ESim Setup Menus Fingerprint Setup Menus Use this section to learn about the Fingerprint setup menus and options. Fingerprint Ser-Com, UART1 Menu SETUP: SER-COM, UART1 SER-COM, UART1: BAUDRATE SER-COM, UART1: CHAR LENGTH BAUDRATE; CHAR LENGTH 9600 8 CHAR LENGTH BAUDRATE; 19200 BAUDRATE; 7 38400 BAUDRATE; 57600 BAUDRATE; 115200 BAUDRATE; 300 BAUDRATE; 600 BAUDRATE; 1200 BAUDRATE; 2400 BAUDRATE; 4800 Scroll forward Scroll back SER-COM, UART1: PARITY SER-COM, UART1: STOP BITS SER-COM, UART1: FLOWCONTROL PARITY: NONE PARITY: EVEN PARITY: ODD PARITY: MARK PARITY: SPACE STOP BITS: 1 STOP BITS: 2 Scroll forward Scroll back FLOW CONTROL: RTS/CTS FLOW CONTROL: ENQ/ACK RTS/CTS: DISABLE ENQ/ACK: ENABLE Scroll forward Scroll back ENQ-ACK: DISABLE ENQ/ACK: ENABLE Scroll forward Scroll back SER-COM, UART1: NEW LINE SER-COM, UART1: REC BUF SER-COM, UART1: TRANS BUF NEW LINE: CR/LF NEW LINE: LFNEW LINE: CR REC BUF: [1024]: TRANS BUF: [1024]: Scroll forward Scroll back FLOW CONTROL: XON/XOFF XON/XOFF: DATA TO HOST XON/XOFF: DATA FROM HOST DATA TO HOST: DISABLE DATA TO HOST: ENABLE DATA FROM HOST: DISABLE DATA FROM HOST: ENABLE Scroll forward Scroll back Scroll forward Scroll back Scroll forward Scroll back Fingerprint Net-Com, NET1 Menu SETUP: NET-COM, NET1 NET-COM, NET1 NEW LINE NEW LINE: CR/LF BAUDRATE; CRNEW LINE: LF 120 PD41 and PD42 Commercial Printer User’s Manual Appendix C — Fingerprint, IPL, and ESim Setup Menus Fingerprint Com Menu SETUP: COM COM: INTERFACE COM: USB KEYBOARD INTERFACE: USB DEVICE BAUDRATE; IEEE 1284 USB KEYBOARD: USUSB KEYBOARD: SWEDISH USB KEYBOARD: FRENCH USB KEYBOARD: GERMAN Scroll forward Scroll back Fingerprint Network Menu NETWORK: IPV6 SELECTION NETWORK: IPV6 ADDRESS IPV6 SELECTION: AUTO AUTO & DHCP IPV6 ADDRESS: FE80::210:40FF:F MANUAL NETWORK: NAME SERVER 6 NETWORK: DHCP RESPONSE NETWORK: NETWORK TYPE NAME SERVER 6: FD::1 DHCP RESPONSE: BROADCAST UNICAST NETWORK TYPE: ETHERNET WIRELESS 802.11 Fingerprint Emulation Menu SETUP: EMULATION EMULATION: MODE EMULATION: ADJUST MODE: DISABLED BAUDRATE; E4 ADJUST: BASE (mmX10) ADJUST: STOP (mmX10) PD41 and PD42 Commercial Printer User’s Manual 121 Appendix C — Fingerprint, IPL, and ESim Setup Menus Fingerprint Feedadjust Menu SETUP: FEEDADJ FEEDADJ: STARTADJ FEEDADJ: STOPADJ STARTADJ: [0]: STOPADJ: [0]: Fingerprint Media Menu SETUP: MEDIA MEDIA: MEDIA SIZE MEDIA: MEDIA TYPE MEDIA SIZE: XSTART MEDIA SIZE: WIDTH MEDIA SIZE: LENGTH XSTART: [0]: WIDTH: [832]: LENGTH: [1243]: MEDIA TYPE: LABEL GAPS) MEDIA(wTYPE: TICKET (w MARK) MEDIA TYPE: TICKET (w GAPS) MEDIA TYPE: FIX LENGTH MEDIA TYPE:STRIP VAR LENGTH STRIP Scroll forward Scroll back MEDIA: PAPER TYPE PAPER TYPE: DIRECT THERMAL PAPER TYPE: TRANSFER TRANSFER: RIBBON CONSTANT TRANSFER: RIBBON FACTOR TRANSFER: LABEL OFFSET DIRECT THERMAL: LABEL CONSTANT DIRECT THERMAL: LABEL FACTOR RIBBON CONSTANT: [90]: RIBBON FACTOR: [25]: LABEL OFFSET: [0]: LABEL CONSTANT [85]: LABEL FACTOR: [40]: MEDIA: CONTRAST MEDIA: TESTFEED MEDIA: TESTFEED MODE MEDIA: LEN (SLOW MODE) TESTFEED: [26 28 0 10] Press to perform a testfeed. Values are read-only. TESTFEED MODE: FAST TESTFEED MODE: SLOW Scroll forward Scroll back LEN (SLOW MODE): [0]: CONTRAST: +0% CONTRAST: +2% CONTRAST: +4% CONTRAST: +6% CONTRAST: +8% CONTRAST: +10% CONTRAST: -10% CONTRAST: -8% CONTRAST: -6% CONTRAST: -4% CONTRAST: -2% Scroll forward Scroll back 122 PD41 and PD42 Commercial Printer User’s Manual Appendix C — Fingerprint, IPL, and ESim Setup Menus Fingerprint Print Defs Menu SETUP: PRINT DEFS PRINT DEFS: CMD Language PRINT DEFS: CLIP DEFAULT CMD Language: CLIP DEFAULT: Fingerprint OFF CLIP DEFAULT: CLIP DEFAULT: Direct Protocol ON TESTPRINT: IPL TESTPRINT: ESIM TESTPRINT: ZSIM TESTPRINT: DSIM PRINT DEFS: TESTPRINT PRINT DEFS: PRINT SPEED PRINT DEFS: LSS TEST TESTPRINT: PRINT SPEED: LSS TEST: DIAMONDS [100]: LSS AUTO TESTPRINT: CHESS TESTPRINT: BAR CODES #1 TESTPRINT: LSS AUTO: BAR CODES #2 TESTPRINT:  SETUP INFO TESTPRINT: Only displayed if an HARDWARE INFO TESTPRINT: optional EasyLAN board NETWORK INFO is installed. Scroll forward Scroll back to print for error info LSS TEST: LSS MANUAL LSS [G: 2]D: 6  Toggle between gain (G) and drive (D) Decrease/increase value inside brackets IPL Setup Menus Use this section to learn about the IPL setup menus and options. IPL Ser-Com Menu SETUP: SER-COM SER-COM: BAUDRATE SER-COM: DATA BITS SER-COM: PARITY BAUDRATE; DATA BITS: 9600 8 CHAR LENGTH BAUDRATE; 19200 BAUDRATE; 7 38400 BAUDRATE; 57600 BAUDRATE; 115200 BAUDRATE; 1200 BAUDRATE; 2400 BAUDRATE; 4800 Scroll forward Scroll back SER-COM: STOP BITS PARITY: STOP BITS: NONE 1 STOP BITS: PARITY: 2 EVEN PARITY: ODD PARITY: Scroll forward SPACE Scroll back Scroll forward Scroll back SER-COM: PROTOCOL PROTOCOL: XON XOFF PROTOCOL: XON/XOFF+STATUS PROTOCOL: STANDARD Scroll forward Scroll back IPL COM Menu SETUP: COM COM: INTERFACE COM: USB KEYBOARD INTERFACE: USB DEVICE BAUDRATE; IEEE 1284 USB KEYBOARD: USUSB KEYBOARD: SWEDISH USB KEYBOARD: FRENCH USB KEYBOARD: GERMAN USB KEYBOARD: USER DEFINED Scroll forward Scroll back PD41 and PD42 Commercial Printer User’s Manual 123 Appendix C — Fingerprint, IPL, and ESim Setup Menus IPL Network Menu NETWORK: IPV6 SELECTION NETWORK: IPV6 ADDRESS IPV6 SELECTION: AUTO AUTO & DHCP IPV6 ADDRESS: FE80::210:40FF:F MANUAL NETWORK: NAME SERVER 6 NETWORK: DHCP RESPONSE NETWORK: NETWORK TYPE NAME SERVER 6: FD::1 DHCP RESPONSE: BROADCAST UNICAST NETWORK TYPE: ETHERNET WIRELESS 802.11 IPL Test/Service Menu SETUP: TEST/SERVICE TEST/SERVICE: TESTPRINT TESTPRINT: CONFIG TESTPRINT: TEST LABELS TESTPRINT: FORMAT TESTPRINT: PAGE CONFIG: SW CONFIG: HW CONFIG: NETWORK TEST LABELS: PITCH TEST LABELS: PRINT QUALITY FORMAT: ALL PAGE: ALL ALL: PRINT FORMATS ALL: PRINT PAGES Scroll forward Scroll back Scroll forward Scroll back 124 TESTPRINT: UDC TESTPRINT: FONT UDC: ALL FONT: ALL ALL: PRINT UDCs ALL: PRINT UDFs TEST/SERVICE: DATA DUMP TEST/SERVICE: MEMORY RESET TEST/SERVICE: LSS TEST TEST/SERVICE: CMD LANGUAGE DATA DUMP: NO CONFIG: YES Scroll forward Scroll back MEMORY RESET: ALL CONFIG: CONFIGURATION Scroll forward Scroll back LSS TEST: LSS AUTO CMD LANGUAGE: IPL CMD LANGUAGE: ESIM CMD LANGUAGE: ZSIM CMD LANGUAGE: DSIM CMD LANGUAGE: FINGERPRINT CMD LANGUAGE: DIRECT PROTOCOL LSS AUTO:  PD41 and PD42 Commercial Printer User’s Manual Appendix C — Fingerprint, IPL, and ESim Setup Menus IPL Media Menu SETUP: MEDIA MEDIA : MEDIA TYPE MEDIA : PAPER TYPE MEDIA : TESTFEED MODE MEDIA : LBL LENGTH DOTS MEDIA : SENSITIVITY MEDIA TYPE: GAP CONFIG: MARK CONFIG: CONTINUOUS Scroll forward Scroll back PAPER TYPE: DT CONFIG: TTR Scroll forward Scroll back TESTFEED MODE: FAST TESTFEED MODE: SLOW Scroll forward Scroll back LBL LENGTH DOTS: 1200 100/200/400/800/ 1200/1600/2000/ 2500/3000/3600/ 4200/4800 SENSITIVITY: 420 120/130/140/160/170/ 180/222/226/236/238/ 366/369/420/440/450/ 460/470/480/513/527/ 533/563/565/567/623/ 627/633/647/673/677/ 687/720/854/864 Scroll forward Scroll back Scroll forward Scroll back MEDIA : DARKNESS MEDIA : LBL REST POINT MEDIA : FORM ADJ DOTS X DARKNESS: 0 0/1/2/3/4/5/6/7/8/ 9/10/-10/-9/-8/-7/ -6/-5/-4/-3/-2/-1 LBL REST POINT: FORM ADJ DOTS X: 0 0 0/2/4/6/8/10/15/20/25/ 0/2/4/6/8/10/15/20/25/ 30/-30/-25/-20/-15/-10/ 30/-30/-25/-20/-15/-10/ -8/-6/-4/-2 -8/-6/-4/-2 Scroll forward Scroll back Scroll forward Scroll back Scroll forward Scroll back MEDIA : FORM ADJ DOTS Y FORM ADJ DOTS Y: 0 0/2/4/6/8/10/15/20/25/ 30/-30/-25/-20/-15/-10/ -8/-6/-4/-2 Scroll forward Scroll back IPL Configuration Menu SETUP: CONFIGURATION CONFIGURATION: PWRUP EMULATION CONFIGURATION: PWRUP EMULATION CONFIGURATION: PRINT SPEED PWRUP EMULATION: EMULATION MODE PWRUP EMULATION: LEGACY MODE PRINT SPEED: CUTTER: 2PRINT IN/SECSPEED: NOT INSTALLED CONFIG: 3 PRINT IN/SECSPEED: ENABLE CONFIG: 4 PRINT IN/SECSPPED: DISABLE 5 PRINT IN/SECSPPED: Scroll forward 6 IN/SEC Scroll back Scroll forward Scroll back EMULATION MODE: LEGACY MODE: NONE DISABLE EMULATION MODE: EMULATION MODE: 5MIL ENABLE EMULATION MODE: 86XX-10MIL EMULATION MODE: Scroll forward 86XX-15MIL Scroll back Scroll forward Scroll back PD41 and PD42 Commercial Printer User’s Manual CONFIGURATION: CUTTER 125 Appendix C — Fingerprint, IPL, and ESim Setup Menus ESim Setup Menus Use this section to learn about the ESim setup menus and options. ESim Serial-Com Menu SETUP: SERIAL-COM SERIAL-COM: BAUDRATE SERIAL-COM: DATA BITS BAUDRATE; DATA BITS: 9600 8 CHAR LENGTH BAUDRATE; 19200 BAUDRATE; 7 38400 BAUDRATE; 57600 BAUDRATE; 115200 BAUDRATE; 1200 BAUDRATE; 2400 BAUDRATE; 4800 Scroll forward Scroll back SERIAL-COM: PARITY SERIAL-COM: STOP BITS SERIAL-COM: HOST HANDSHAKE PARITY: NONE PARITY: EVEN PARITY: ODD Scroll forward Scroll back STOP BITS: 1 STOP BITS: 2 Scroll forward Scroll back HOST HANDSHAKE: XON XOFF PROTOCOL: NONE Scroll forward Scroll back ESim Net-Com, NET1 Menu SETUP: NET-COM, NET1 NET-COM, NET1 NEW LINE NEW LINE: CR/LF BAUDRATE; CRNEW LINE: LF ESim Com Menu SETUP: COM COM: INTERFACE COM: USB KEYBOARD INTERFACE: USB DEVICE BAUDRATE; IEEE 1284 USB KEYBOARD: USUSB KEYBOARD: SWEDISH USB KEYBOARD: FRENCH USB KEYBOARD: GERMAN USB KEYBOARD: USER DEFINED Scroll forward Scroll back 126 PD41 and PD42 Commercial Printer User’s Manual Appendix C — Fingerprint, IPL, and ESim Setup Menus ESim Network Menu NETWORK: IPV6 SELECTION NETWORK: IPV6 ADDRESS IPV6 SELECTION: AUTO AUTO & DHCP IPV6 ADDRESS: FE80::210:40FF:F MANUAL NETWORK: NAME SERVER 6 NETWORK: DHCP RESPONSE NETWORK: NETWORK TYPE NAME SERVER 6: FD::1 DHCP RESPONSE: BROADCAST UNICAST NETWORK TYPE: ETHERNET WIRELESS 802.11 ESim Feedadjust Menu SETUP: FEEDADJ FEEDADJ: TOP FORM BACKUP FEEDADJ: TEAR BAR OFFSET TOP FORM BACKUP: ENABLE TOP FORM BACKUP: DISABLE TEAR BAR OFFSET: 106 PD41 and PD42 Commercial Printer User’s Manual 127 Appendix C — Fingerprint, IPL, and ESim Setup Menus ESim Media Menu SETUP: MEDIA MEDIA : PRINT METHOD MEDIA : DENSITY MEDIA : MEDIA TYPE PRINT METHOD: THERMAL CONFIG: TRANSFER DIRECT THERMAL Scroll forward Scroll back DENSITY: 10 MEDIA TYPE: CONTINUOUS TESTFEED MODE: GAP/NOTCH TESTFEED MODE: MARK Scroll forward Scroll back MEDIA : POINT POINT: TYPE POINT: X POINT: Y TYPE: Global TYPE: Ref(R) Relative Ref(R) Scroll forward Scroll back X: 0 Y: 0 MEDIA: MEDIA SIZE MEDIA SIZE: WIDTH MEDIA SIZE: LENGTH WIDTH: 832 LENGTH: 1200 MEDIA : TESTFEED MEDIA : POWER UP MEDIA : HEAD CLOSE TESTFEED: [223 225 23] POWER UP: NOPOWER MOTION UP: FEED POWER UP: CALIBRATION Scroll forward Scroll back HEAD CLOSE: NOPOWER MOTION UP: FEED POWER UP: CALIBRATION Scroll forward Scroll back ESim Print Defs Menu SETUP: PRINT DEFS PRINT DEFS: PRINT SPEED PRINT DEFS: PRINT DIRECTION PRINT DEFS: SENSOR PRINT DEFS: CUTTER PRINT DEFS: CUT POSITION PRINT SPEED: 3 PRINT DIRECTION: ZTCLIP DEFAULT: ZB SENSOR: LTS CUTTER: OFF BATCH/1/2/3/4/5/6/ 7/8/9/10/20/30/40/ 50/100/200/255 CUT POSITION: 100 LTS: LTS: DISABLE ENABLE 128 PRINT DEFS: CMD Language PRINT DEFS: TESTPRINT CMD Language: ESIM CLIP DEFAULT: ZSIM TESTPRINT: DSIM TESTPRINT: FINGERPRINT TESTPRINT: IPL TESTPRINT: HARDWARE INFO TESTPRINT: NETWORK INFO#2 BAR CODES ESIM TEST LABEL TESTPRINT: DIAMONDS TESTPRINT: CHESS TESTPRINT: PICKET BARCODE TESTPRINT: LADDER BARCODE TESTPRINT: SETUP INFO Scroll forward Scroll back to print PD41 and PD42 Commercial Printer User’s Manual Appendix C — Fingerprint, IPL, and ESim Setup Menus ESim Charset Menu SETUP: CHARSET CHARSET: BITS TOP FORM BACKUP: CODE PAGE ESim Date Time Menu SETUP: DATE TIME DATE TIME: HOUR DATE TIME: MINUTE DATE TIME: SECONDS DATE TIME: YEAR DATE TIME: MONTH DATE TIME: DAY HOUR: 8 MINUTE: 12 SECONDS: 45 YEAR: 2009 MONTH: AUG HOUR: 27 PD41 and PD42 Commercial Printer User’s Manual 129 Appendix C — Fingerprint, IPL, and ESim Setup Menus 130 PD41 and PD42 Commercial Printer User’s Manual D Advanced Configuration This appendix contains information on the printer file system and how to modify the appearance of the printer web page. 131 Appendix D — Advanced Configuration Printer File System (Fingerprint) As you access the printer for communications, you will encounter different parts of the printer file system. The following sections contain a device tree structure and brief descriptions of the different devices and directories of the file system. Device Tree Structure This illustration shows the device tree structure of the printer. / (root) c ADMIN boot card1 dev pffs rom images secure tmp Devices and Directories The file system of the printer is case-sensitive. This fact is important because filenames in Fingerprint commands are translated into capital letters by default. Directories or files with lowercase names will be inaccessible for Fingerprint commands and programs. Depending on how you choose to navigate the file system on the printer, you will need to use different commands. 132 PD41 and PD42 Commercial Printer User’s Manual Appendix D — Advanced Configuration • If you are accessing the printer through an FTP client or a web browser, you can easily navigate through the different devices and directories. Lowercase letters are not an issue for FTP or a web browser. • If you are accessing the printer through raw TCP (“net1:”), you use Fingerprint to communicate with the printer. Since Fingerprint commands are translated into uppercase letters, you are restricted from accessing devices and directories with lowercase names. For more information on using Fingerprint, refer to the Fingerprint Command Reference Manual. /(root) The root node is write protected to preserve the device and file structure of the printer. /c (or c:) /c or c: is the user file system. You can create directories here to store files such as programs, fonts, and images. /c/ADMIN (or c:ADMIN) This directory is only accessible for the admin user. It contains start order, Fingerprint restrictions, and other configuration parameters only configurable for an admin. /c/boot (or c:boot) This directory contains the firmware, password file, and other system information. /card1 (or card1:) This directory is the Compact Flash file system used to store large fonts, images and so on. You can also use this device to upgrade the firmware of the printer. /dev This directory is where devices used for input/output, such as uart1, Flash, net1, parallel IEEE 1284, and so on are located. /pffs (or pffs:) The power fail file system is used to store files that need to be saved at power down. Files stored on this unit cannot exceed the size of 256 bytes each, and the total size of the “pffs” unit is 32 KB. PD41 and PD42 Commercial Printer User’s Manual 133 Appendix D — Advanced Configuration /rom (or rom:) This device is used to store a collection of files that are available as default in the printer, for example the default web pages, fonts, and images. /rom/images (or rom:images) This directory is used to store images used for the default web pages. /rom/secure (or rom:secure) This directory is used to store the password protected web pages. /tmp (or tmp:) This is the printer’s temporary read/write memory. It will lose its content when the power is turned off or at a power failure. Do not use “tmp:” to store valuable data. One advantage of using “tmp:” instead of “/c” to temporarily store data is that data can be written to SDRAM faster than to the flash memory. Customing the Printer Home Page The easiest way to modify the appearance of the printer web page is to create an HTML file called “INDEX.HTM” on the device “/c” with custom designed logo and colors. From this file it is quite easy to link to the configuration pages of the printer. The web server generates these web pages with dynamic information on the fly. This process makes the real-time generated pages of the printer appear in the Intermec style. The colors and logo of the customer will be ignored. Web Style Guide Files The printer network cards are prepared for customization of the default web pages in a more permanent way by changing the configuration of the engine that generates the pages. While generating the pages, the web server accesses configuration parameters, like the background color, the name of logos to display on the page and generates the HTML code. Default configuration of these parameters makes the printer’s web page appear in the Intermec style, with corporate colors and logos. When changing the parameters, the web pages are permanently customized. 134 PD41 and PD42 Commercial Printer User’s Manual Appendix D — Advanced Configuration Customization of these parameters has to be done in specific files called “Web Style Guide Files”, assigning user-defined values to several support environment variables. Web style guide files contain parameters to set web page content and layout. These files can be stored either on /c or pffs:. In the file system, /c has priority over pffs:, which implies that if there is a web style guide on /c (for example /c/webstyleguide.0), the printer will not look for pffs:webstyleguide.1. We suggest that web style guides are stored on pffs: to minimize the risk that they are accidentally removed. Content of a Web Style Guide File A Web Style Guide file has to contain a set of mandatory environment variables and it can also contain optional variables. All variables have to be lowercase, followed by a “=” sign and a consistent value. There is no specific order of the variables. Required Environment Variables Use the reference table below to understand all of the required environment variables. Understanding Required Environment Variables Variable Description bgco Background color, BGCOLOR attribute of BODY tag. coli Copyright link, link to html file showing Copyright notes. cona Company name. loat Logotype attributes, contains all attributes for the IMG-tag to replace the Intermec logo. trna Trade name. Optional Environment Variables The optional environment variables are used to specify extra parameters; for instance, these variables permit to change the printer’s model name. The web server only recognizes the following model names: • PD41 PD41 and PD42 Commercial Printer User’s Manual 135 Appendix D — Advanced Configuration • PD42 The web server checks the available hardware and then displays the correct model name in the web page. If the page has to show a different name of the printer, the web style guide file has to contain the optional variable printer=your name. Optional Variables Reference Table Variable Description 136 Comments alco Active link color, ALINK attribute of BODY tag. BGLI Background image link, BACKGROUND attribute of BODY tag. heon Help on, enables a help link on the page. heli Help link, link associated to the Help tag. hena Help link name, the label to be shown on the web page. lico Link color, LINK attribute of BODY tag. suon Support link on, enables a support link on If this parameter is in the page. the webstyle guide file, then the variables “suli” and “suna” must have a value. suli Support link, this is the link associated withe the support tag. suna Support link name, this is the label to be shown on the web page. teco Text color, TEXT attribute of the BODY tag. vlco Visited link color. If this parameter is in the webstyle guide file, the variables “heli” and “hena” must have a value. PD41 and PD42 Commercial Printer User’s Manual Appendix D — Advanced Configuration x-www-url-Encoding Syntax Rules The value given to environment variables has to be specified respecting the x-www-url-encoding syntax rules. According to the syntax rules, characters can be inserted using the notation %. For example, space in the ASCII table has the Hex number 20 so it corresponds to %20. For example, “Intermec Technologies Corporation” corresponds to “Intermec%20Technologies%20Corporation” (it can also be written “Intermec+Technologies+Corporation”). Colors are specified according to the RGB syntax: %23cdcdcd corresponds to #cdcdcd. Any quotation marks (%22) must be preceded by a back slash (\). The file must contain only one line, where the different variables and valuers are separated by ampersand (&) characters. Memory and Storage Web Style Guide files are designed to be placed on the printer’s pffs, as mentioned. Due to the memory limits of the pffs the environment variables have very short name (4 bytes), which may make them less user friendly to use, but this allows more space to be used for the value of the variable. There is also a size limit per file that is set to 256 bytes. In case the Web Style Guide File you want to create is bigger than 256 bytes, the content has to be split in more than one file. The parser daemon will start looking for the first Web Style Guide File which has to be named “webstyleguide.0”, then it will try to read the next file called “webstyleguide.1” and so on. Creating a Web Style Guide File You can create Web Style Guide Files with a standard text editor and then transfer them to the printer. Follow these rules when creating a Web Style Guide File: • The name has to be lowercase. • The first file has to have extension “.0”. The following files have to have sequential extension number if one number is missing in the sequence the parser will stop reading the files. PD41 and PD42 Commercial Printer User’s Manual 137 Appendix D — Advanced Configuration • The split point between one web style guide and the other cannot be in the middle of a line. The last line of the file has to be consistent in the syntax and the first line of the following web style guide file has to be a new line. • If variables are specified more than one time, the last value is the one assumed. Intermec recommends that you use the FTP server to transfer the files. Example (the default Web Style Guide): bgco=%23ffffff&loat=src%3d\%22/rom/images/ itclogo1.gif\%22+align%3dbottom+alt%3d\%22Intermec_ Technologies_Corporation\ %22+border%3d0 &cona=Intermec+Technologies+Corporation&coli=copyrigh t.htmf&suli=support.htmf&suna=Support&suon=t&trna=Eas yCoder 138 PD41 and PD42 Commercial Printer User’s Manual I Index 139 Index Numerics 802.11 choosing as network type 58 choosing network type from web page 52 security, setting from web page 53 wireless kit accessory 107 802.11 radio communications, setting up 27 802.1x configuring from web page 54 web page setting descriptions 55 A accessories, printer 107 advanced configuration 131 alerts configuring from web page 45 web page setting descriptions 46 authentication modes, supported 27 Automatic Provision (PAC), turning on or off 55 Avalanche configuring from web page 52 web page setting descriptions 53 B back view of printer 3 balance, adjusting printhead 79 bar code scanner, connecting to printer 37 batch takeup, loading media 13 black mark sensor, adjusting 85 C Charset menu, ESim 129 cleaning media compartment 89 printhead 89 clearing media jams 78 Com menu ESim 126 Fingerprint 121 Com menu, IPL 123 command language changing from web page 44 selecting 3 communication settings, configuring 43 communications 140 page 43 ports and options 92 setting up 802.11 radio 27 setting up Ethernet 24 troubleshooting problems 72 configuration advanced 131 menu, IPL 125 settings, changing 40 contact Product Support 66 core and roll, media specifications 98 creating labels 20 cutter not found, error message 68 not responding, error message 69 troubleshooting 70 D Date Time menu, ESim 129 default configuration ESim 115 Fingerprint 112 IPL 110 default configuration settings 110 default serial port settings 23 default settings viewing and changing with web page 44 device tree structure 132 DHCP, default setting 24 directories, printer 132 dot line, adjusting printhead 82 DSim, language description 4 Dump mode accessing from PD42 Setup menu 73 accessing through Test mode or Extended Test mode 73 entering in Extended Testmode 76 entering through Test mode and Extended Testmode 74 using Line Analyzer 72 E EAP Type, choosing 802.1x with web page 55 Emulation menu, Fingerprint 121 enter Dump mode 74 PD41 and PD42 Commercial Printer User’s Manual Index Error LED illustration and description 6 Error LED, troubleshooting 69 error message, understanding PD42 67 ESim Charset menu 129 Com menu 126 Date Time menu 129 default configuration 115 Feedadjust menu 127 language description 4 Media menu 128 Net-Com, NET1 menu 126 Network menu 127 PD42 Setup menu illustration 42 Print Defs menu 128 Serial-Com menu 126 Ethernet choosing as network type 58 choosing network type from web page 52 interface description 96 LEDs, understanding 97 setting up communications 24 troubleshooting connection 69 Extended Testmode function descriptions 76 using 75 Extended testmode using to troubleshoot 74 F factory defaults resetting 110 restoring in Extended Testmode 76 settings 110 Feed,soft key 8 Feedadjust menu ESim 127 Fingerprint 122 field out of label, error message 68 file system, Fingerprint printer 132 Fingerprint Com menu 121 configuring wireless security 32 default configuration 112 Emulation menu 121 Feedadjust menu 122 PD41 and PD42 Commercial Printer User’s Manual language description 4 Line Analyzer program 72 Media menu 122 Net-Com, NET1 menu 120 Network menu 121 PD42 Setup menu illustration 41 Print Defs menu 123 Ser-Com, UART1 menu 120 using commands to upgrade firmware 61 using to configure network type 59 using to configure printer 57 using to serially configure IP settings 26 firmware downloading updates 59 upgrading 59 upgrading with printer commands 61 upgrading with PrintSet 60 upgrading with web page 61 font card accessory 107 front panel, understanding 5 front view of printer 2 G General network web page configuring settings 47 understanding settings 47 H home page customizing printer 134 illustration 25 printer login and password 25 humidity specifications 92 Hyperterminal turning on typing with IPL 57 using to send configuration commands 57 using to set up wireless communications 28 I IEEE 1284 interface board accessory 107 interface, pins and descriptions 97 IEEE 1284 port, using to connect printer to PC 23 141 Index Information mode soft key 8 using to find IP address 24 inner authentication, choosing 802.1x with web page 55 InterDriver software, how to download 22 interface Ethernet 96 IEEE 1284 97 serial 94 standard 94 USB 95 USB host 96 internal rewinder accessory 107 IP address configuring manually 25 retrieving with DHCP 24 IP configuration error, error message 68 IP link error, error message 67 IP settings configuring serially using Fingerprint 26 configuring serially using IPL 26 IPL Com menu 123 Configuration menu 125 configuring wireless security 29 default configuration 110 language description 4 Media menu 125 Network menu 124 PD42 Setup menu illustration 41 Ser-Com menu 123 Test/Service menu 124 using commands to upgrade firmware 61 using to configure network type 59 using to configure printer 57 using to serially configure IP settings 26 IPV4 settings, web page description 51 IPV6 settings, web page descriptions 51 K keyboard 142 changing layout 37 configuring layout from web page 43 connecting to the printer 36 Knowledge Central, web site 66 L label creating and printing 20 gap sensor, adjusting 85 not found, error message 68 not taken, error message 67 printing test 19 stop sensor, adjusting 85 stop sensor, testing in Setup mode 86 LabelShop software, downloading 20 LCD screen, 240x160 pixel 92 LEDs illustration 6 understanding 6 Line Analyzer, using Fingerprint 72 loading media 11 peel-off printing 12 self-strip printing 12 tear-off printing 11 ribbon 16 login name, home page 25 LSS Auto, using to verify label stop sensor is working 86 LSS too high, LSS too low, error message 67 M mail settings, configuring from web page 48 maintaining the printer 88 maintenance, error message 67 media clearing jams 78 compartment, cleaning 89 feed direction, configuring 44 loading 11 peel-off 12 self-strip 12 menu, ESim 128 menu, Fingerprint 122 menu, IPL 125 roll diameter, max and min 93 settings, configuring 43 PD41 and PD42 Commercial Printer User’s Manual Index media (continued) specifications 98 core and roll 98 non-adhesive strip 98 self-adhesive labels 101 self-adhesive strip 99 tickets with black mark 105 tickets with gaps 103 web page 43 width, max and min 93 memory and storage, web style guide 137 memory, printer 92 microprocessor, ARM 9 92 N Net-Com, NET1 menu ESim 126 Fingerprint 120 Network menu ESim 127 Fingerprint 121 IPL 124 network type choosing Ethernet or wireless 802.11 58 choosing from PD42 screen 58 choosing with printer commands 58 configuring from web page 52 network, connecting your printer 24 non-adhesive strip, media specifications 98 O optional environment variables, web style guide 135 out of media, error message 68 P paper cutter accessory 107 parallel port pins and descriptions 97 using to connect printer to PC 23 password changing with web page 47 home page 25 Pause, soft key 8 PD41 and PD42 Commercial Printer User’s Manual PD41 back of printer 3 front view 2 selecting command language 4 PD42 back of printer 3 choosing network type from screen 58 configuring from screen 40 error messages, understanding 67 front view 3 screen and soft key illustration 7 screen, understanding 7 selecting command language 4 setup menus 119 soft keys, using 7 startup screen 5 testing label stop sensor in Setup mode 86 peel-off media, loading 12 physical specifications 92 poor printing, troubleshooting 71 Power LED illustration and description 6 troubleshooting 69 power specifications 92 press feed not done, error message 67 pressure, adjusting printhead 81 Print button illustration 6 understanding 6 Print Defs menu ESim 128 Fingerprint 123 print engine settings, configuring 44 print speed, configuring 44 print test labels 74 print width, max and min 93 printer home page illustration 25 using to configure printer 42 printer name, viewing 47 printer states icons active in each 10 understanding 9 printers accessories 107 adjusting 77 143 Index printers (continued) configuring 40 configuring with PrintSet 56 connecting to a PC 22 connecting to your network 24 directories, Fingerprint file system 132 exterior, cleaning 90 file system, Fingerprint 132 home page, login name and password 25 identifying parts 2 learning about 2 maintaining 88 memory 92 modifying web page 131 problems and solutions 69 specifications 92 standard interfaces 94 troubleshooting 66 printhead adjusting 79 balance, adjusting 79 cleaning 89 dot line, adjusting 82 hot, error message 68 lifted, error message 67 pressure, adjusting 81 printing, test label 19 PrintSet using to configure printer 56 using to upgrade firmware 60 problems, printer 69 Product Support, contacting 66 R Ready/Data LED 6 Ready-to-Work LED 7 real time clock (RTC) accessory 107 required environment variables, web style guide 135 resetting printer to factory defaults 110 restore factory default settings 76 ribbon determining ink in or out 17 empty, error message 68 loading thermal transfer 16 roll diameter, max and min 93 shield, adjusting 78 tension, adjusting 77 144 width, max and min 93 wrinkling, preventing 77 RS-232 cable part number 23 serial interface 94 S scanner, connecting to printer 37 screen, using PD42 to configure printer 40 security, configuring wireless 53 self-adhesive labels, media specifications 101 self-adhesive strip, media specifications 99 self-strip media, loading 12 Ser-Com, UART1 menu, Fingerprint 120 serial cable 23 serial communications, configuring from web page 43 serial interface default settings 94 illustration and pin descriptions 94 serial port default communication settings 23 using to connect printer to PC 22 Serial-Com menu, ESim 126 Setup menu changing command language 5 ESim illustration 42 Fingerprint illustration 41 IPL illustration 41 setup menus ESim 126 Fingerprint 120 IPL 123 Setup mode entering 40 soft key 8 using to access Dump mode 73 skipping labels, troubleshooting 70 slow testfeed, performing 76 SmartSystems configuring with web page 56 Foundation, using to configure printer 57 PD41 and PD42 Commercial Printer User’s Manual Index SNMP configuring with web page 49 setting descriptions 50 soft keys understanding 8 using PD42 7 specifications humidity 92 media 98 physical 92 power 92 printer 92 temperature 92 SSID 53 startup screen, PD42 printer 5 style guide content of web 135 creating web 137 memory and storage 137 optional environment variables 135 required environment variables 135 URL encoding syntax rules 137 web pages 134 T TCP/IP configuring with web page 50 setting descriptions 51 tear-off printing, loading media 11 temperature specifications 92 test labels printing 19 printing from web page 44 Test/Service menu, IPL 124 Testfeed soft key 8 testfeed not done, error message 68 Testmode, using to troubleshoot 74 thermal transfer ribbon, loading 16 tickets with black mark, media specifications 105 tickets with gaps, media specifications 103 troubleshooting communication problems 72 printer 66 PD41 and PD42 Commercial Printer User’s Manual U uart1, serial port 22 updates, downloading firmware 59 upgrading firmware 59 URL encoding syntax rules, web style guide 137 USB host interface, pins and descriptions 96 hub, connecting to printer 37 interface description 95 USB device port, using to connect printer to PC 22 USB host port connecting a USB hub 37 connecting bar code scanner 37 connecting keyboard 36 connecting peripherals 35 USB mass storage device using with printer 36 W Wavelink Avalanche, configuring from web page 52 web page customizing the home page 134 modifying printer 131 style guide files 134 using to configure printer 42 using to upgrade firmware 61 web pages creating a web style guide 137 style guide content 135 Web Shell setting descriptions 45 settings, configuring 44 web style guide files 134 WEP configuring with Fingerprint 33 configuring with IPL 30 keys 53 web page setting and description 53 wireless 802.11 kit accessory 107 wireless LAN, configuring from web page 53 wireless security configuring from web page 53 configuring with Fingerprint 32 configuring with IPL 29 145 Index WPA 54 configuring with Fingerprint 34 configuring with IPL 31 WPA2 configuring with Fingerprint 34 configuring with IPL 31 WPA2-PSK configuring with Fingerprint 33 configuring with IPL 30 WPA-PSK 54 configuring with Fingerprint 33 configuring with IPL 30 Z ZSim, language description 4 146 PD41 and PD42 Commercial Printer User’s Manual Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2014 Intermec Technologies Corporation. All rights reserved. PD41 and PD42 Commercial Printer User’s Manual *935-032-003* P/N 935-032-003 Visit www.smg3.com or call 855.955.1010