Transcript
8/8/2007
HP LaserJet 4250/4350 (Product Introduction September 2004) 1. 2. 3 4. 5. 6. 7. 8.
Model Number Information Accessories and Consumables Error Messages Repetitive Defect Intervals Service Key/Diagnostic Information Media Specification Service Notes Parts Common parts
Parts: Training: Support: Firmware/Drivers:
http://partsurfer.hp.com/cgi-bin/spi/main http://www.hp.com/go/onlinelearning http://hp.com/partners/csn/ http://www.hp.com or www.hp.com/go/lj4350_firmware http://www.hp.com/support/ljpaperguide
http:/www.hp.com/go/wja_firmware Latest firmware: 20060718 08.013.4
May 07
1. Model Number Information Printers
Model Speed Memory Description Numbers Hp LaserJet 4250 Q5400A Base model 45 ppm 48 MB Hp LaserJet 4250n Q5401A plus embedded JetDirect 45 ppm 64 MB Hp LaserJet 4250tn Q5402A plus 500 sheet feeder 45 ppm 64 MB Hp LaserJet 4250dtn Q5403A plus Duplex accessory 45 ppm 80 MB Hp LaserJet 4250dtnsl Q5494A plus Stapler/Stacker 45 ppm 80 MB Maximum Duty Cycle 200K pages; Recommended monthly volume 3K – 15K pages. Hp LaserJet 4350n Q5407A Base embedded JetDirect 55 ppm 80 MB Hp LaserJet 4350tn Q5408A plus 500 sheet feeder 55 ppm 80 MB Hp LaserJet 4350dtn Q5409A plus Duplex accessory 55 ppm 96 MB Hp LaserJet 4350dtnsl Q5410A plus Stapler/Stacker 55 ppm 96 MB Maximum Duty Cycle 250K pages; Recommended monthly volume 3K – 20K pages.
2. Accessories/Consumables Description 500 sheet universal tray only Service Manual 500 Sheet Feeder and tray 1500 Sheet Feeder Duplex Accessory Envelope Feeder Stapler/Stacker Printer Stand Toner Cartridge 10K) PM Kit (110 volt) every 225K pages PM Kit (220 volt) every 225K pages Staple cartridge Hard Disk Drive (HDD)
Product Number Q2240B Q2444B Q2439B Q2438B Q2443B Q2445B Q5942A Q5421A Q5422A Q3216A J6073A
Service Part Number RM1-1088-090CN Q5400-90932 Q2440-67903 Q2444-67902 Q2439-67902 Q2438-67902 Q2443-67908 Q5942-67902 Q5421-67903 Q5422-67903 Q3216-60500 J6073-61041
8/8/2007
3. Numeric Error Messages Message
Description
Possible cause / Troubleshooting Hints
10.XX.YY
Printer can not read e-label information from the toner cartridge.
13.XX.XX
Paper jam. Follow instructions provided at the Control Panel. Reduce job complexity or add more memory.
Ensure a genuine hp toner is installed in the printer. (1) Toner Cartridge (2) E-Label Reader Assembly (3) DC Controller PCA (Check J97) Use known good media. Isolate the paper path.
20 Insufficient Memory 21 Page too complex 41.3 Unexpected
Media is longer or shorter than what printer expected.
49.XXXX error
A critical firmware error has occurred.
50.X
Fuser Error
51.XY 52.XY
Laser/Scanner error
53.XY.ZZ
Memory error. “X” memory type; “Y” memory slot location and “ZZ” type of failure. Remove sealing tape from Toner Cartridge.
54.1
55.X
Communication Error (DC Controller and Formatter)
56.1 56.2 57.X (General)
Check Paper Handling Devices
Reduce job complexity or add more memory. Try an alternative Print Driver (PCL5, PCL6 or PostScript). Ensure media is correctly configured at 1) Control Panel, 2) at the Tray and 3) in the Print Driver. Power cycle printer. Verify the printer has the latest version of firmware. Disconnect network cable; not if the error clears. Determine if a specific file, or if a specific set of actions causes the error. (1) Verify all connections (reseat Fuser) (2) Fusing Assembly (3) High Voltage Power Supply (1) Verify all connections (2) Laser/Scanner Assembly (3) DC Controller PCA (Check J83, J84) Bad Memory DIMM Remove DIMMs and attempt to print a Configuration Page. Remove sealing tape! Ensure drum ground spring (spring on the left-hand side wall of the toner cartridge cavity) is in the correct position. Change toner cartridges. Re-seat Formatter Cage! Replace Formatter. Replace DC Controller PCA. Remove all paper handling devices, and then add them back one at a time. Inspect fan for operation at power-up.
8/8/2007 57.3 (EP Fan) 57.4 (Main Fan) 57.7 (Duplex Assy)
Fan Errors
58.X 59.X (General) 59.2 (Main Motor) 59.4 (EP Motor) 60.2 (Tray 2 Lift Mt) 60.3 (Tray 3 Lift Mt) 60.4 (Tray 4 Lift Mt)
Faulty air temperature sensor Motor Errors
62
No System (Blank Display)
64
Printer Error
66.12.XX
Stapler/Stacker error
68.X
Permanent storage error
69.X
Duplex Accessory not functioning
79.X
Printer Error
8X.XX
EIO Error -“n” model printers have JetDirect Inside functionality; printers may also have an external JetDirect Card.
Lift Motor errors
Verify all fan connections: J64 Main Fan (High Voltage PS) J78 EP Fan (DC Controller) Remove Duplex Accessory Verify connection (J63 High Voltage PS) Verify connections: Main Motor (J98 DC Controller) EP Motor (J86 DC Controller) Observe if the paper stack “lifts”! Verify connections: Tray 2 (J93 DC Controller) Tray 3/4 Remove accessory to determine if the error clears. Verify if Memory DIMM is present in the Formatter PCA.. Power cycle printer. Replace Formatter PCA. Remove accessory to determine if error clears. Power cycle printer. Perform NVRAM Init routine. If Hard Disk Drive is installed, remove drive to determine if error clears. Reset Duplex Accessory. Remove Duplex Accessory to determine if the Error clears. Power cycle printer. Disconnect network to determine if error clears. Re-seat EIO accessory (JetDirect Card)
4. Repetitive Defect Intervals Fusing Film and Drum Charging Roller Developer Roller
94mm (3.75 inches) 37.7mm (1.5 inches) 54mm (2.125 inches)
5. Service Information/Diagnostic Key Information Command
Procedure
Comments
~ Cold Reset ~ Embedded LAN disable ~ New Maintenance Kit ~ Select Language
During Memory Count hold down the SELECT (check mark) key until the three LEDs are illuminated. Press the UP arrow until the desired message is displayed then press the SELECT key.
Cold Reset will clear you network configuration information; print a Configuration Page, if possible, before attempting a Cold Reset.
8/8/2007 ~ Self Test
Initialize HDD
NVRAM reset
Service PIN Information
During the Memory Count hold down the MENU key until the three LEDs are illuminated. Then press the RETURN arrow; the display should say “INITIALIZE HARD DISKS”. Then press the SELECT (check mark) key. During the Memory Count hold down the DOWN arrow until the three LEDs are illuminated. Press the UP arrow once, and then the MENU key once. Press the UP arrow until the display say “NVRAM INIT”; then press the SELECT (check mark) key. Press the MENU key, then scroll to the SERVICE menu item.
For the HP LaserJet 4250 enter: 09 4250 04
For the HP LaserJet 4350 enter: 09 4350 04
Diagnostics
Press MENU key, scroll down to the DIAGNOSTIC menu item.
Ping Test
This test, checks out the Embedded JetDirect’s ability to communicate with another device on the network. Press MENU --- CONFIGURE DEVICE --- I/O --- EMBEDDED JETDIRECT MENU --DIAGNOSTICS --- PING TEST
Network Troubleshooting
This procedure erases and reformats the printer’s Hard Disk Drive. Always attempt to print a Configuration Page and a Cold Reset before attempting this procedure. An NVRAM Init procedure clears the serial number, event log, network settings and restores all factory settings. The Service Menu allows you to change the following: ~ ~ ~ ~ ~ ~ ~ ~
Clear Event Log Total Page Count Refurbish Page Count Maintenance Count Maintenance Interval Serial Number Service Id Cold Reset Paper Size
In the Diagnostic Menu, you may do the following: ~ Print Event Log ~ Show Event Log ~ Paper Path Test Select Destination IP Address. (select a working IP Address) Select Packet Size. (64) Timeout (1 second) Count (16) Print Results (Yes) Execute (Yes)
Is the Link LED illuminated? Can the printer, print the EIO Configuration Page? ~ Does the Config Page say “I/O Card Ready”? ~ Is the network protocol (e,g., TCP/IP) say “Ready”? ~ Is there an I/P Address? ~ Is the “Config By” method set correctly? ~ Is the “Domain Name” correct?
Indicates good cable; live network node.
Can you “Ping” the IP Address from your PC?
This test confirm your product is on the network.
Can you talk to the printer through the Embedded Web Server?
EWS confirms two-way network connectivity.
Do other printers on the network function successfully?
Please confirm if your printer is an isolated case or if there is a general
Important to generate a complete Configuration Page. All parameters must be correct.
8/8/2007 network problem. Does your printer have the latest firmware revision?
Please check at www.hp.com!
Using your printer’s Embedded JetDirect’s Diagnostics, can you successfully “Ping” another device on the network?
The diagnostics will confirm network connectivity.
6. Service Notes (Advisories) Number Description C00823328 Missing Embedded JetDirect Functionality c00596092 Swing Plate assembly replacement when grinding noises occur in Fuser Area of the printer. c00784740
c00602430
Q5407A-02
Release Date 14 Dec 2006 9 June 2006
Special Greek, Arabic, Hebrew and Cyrillic Font Compact Flash fonts.
29 Sept 2006
Tower Tray Solution Rutishauser Trays will not function properly.
13 Feb 2005
Tower Tray Solution
28 Jan 2005
7. Media Specification Source
Basis Weight (min/max)
Sizes
Tray 1
60 to 200 g/m2 (16 to 53 lbs)
Tray 2, 3, 4
60 to 120 g/m2 (16 to 32 lbs)
Custom between the following: Minimum 76 x 127mm (3 x 5 inches) Maximum 216 x 356mm (8.5 x 14 inches) Letter, Legal, Executive, Legal, 8.5 x 13, Executive (JIS), B5 (JIS), A5 and 16K
Duplex
60 to 120 g/m2 (16 to 32 lbs)
Letter, Legal, A4, Executive, B5 (JIS), A5
8. Top Parts Part 110 volt Fusing Assembly 220 volt Fusing Assembly Paper Tray (500 Sheet Universal) Control Panel Feed Roller Assembly Paper Pickup Roller Assembly Registration Assembly Swing Arm Kit DC Controller PCA Laser/Scanner Toner Cartridge
Part Number RM1-1082-070CN RM1-1083-070CN RM1-1088-090CN RM1-1195-000CN RM1-0037-020CN RM1-0036-020CN RM1-1098-030CN 5851-2766 RM1-1108-130CN RM1-1067-030CN Q5942-67901
Comment
Used in Service Note
8/8/2007 500 Sheet Feeder and Tray 110 volt Power Supply 220 volt Power Supply Transfer Roller Formatter (4250/4350 with Embedded JetDirect network) Formatter (4250/4350 base model no networking)
Q2440-67903 RM1-1070-050CN RM1-1071-040CN RM1-1110-000CN Q3652-69005 Q3653-69005
