Polycom Video Solutions

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The Complete Guide to Video Solutions Getting Ahead in a Mobile, Social & Global World ® Table of Contents Introduction The Total Solution – Voice, Video and Infrastructure Desktop Video Conferencing Solutions Mobile Video Conferencing Solutions Conference Room Video Conferencing Solutions Immersive Telepresence Solutions Warranty, Support & Services Turnkey, Value Offering SECTION I Introduction Leading companies use uses video collaboration as a competitive advantage. In a recent global survey found that for businesses, the top video conferencing benefits are: • Increased efficiency/productivity (cited by 94% of respondents) • Increased impact of discussions (88%) • Expedited decision making (87%) • Reduced travel costs (87%) A video-enabled enterprise keeps employees collaborating effectively no matter where they are, in any work environment. Consider that around 55% of the impact of communications comes from facial expressions and body language. And, in face-to-face meetings vs. audio, people learn twice as much, retain 38% more, and are 43% more persuasive, leading to stronger consensus and faster decision making. The New Business Reality Business has changed. Now a mobile, social and global world, the nature of work is no longer 9 to 5, but 24x7—all day, every day. As we see an increasingly high level of remote and distributed workforces, we realize that mobility is not a trend—it’s a business reality. A recent global survey confirms this with 87% of respondents agreeing that video helps employees work remotely without feeling disconnected from their colleagues. We work anywhere and everywhere, and video needs to, too. It needs to be easy to use and deliver consistent, reliable user experiences whether in an immersive theater, a conference room, at a PC or laptop in the home or work office, or on the go using a tablet or smartphone. To do this requires an enterprise video and UC infrastructure based on open standards. Extending Secure, Enterprise-Grade Video to Everyone Meeting face-to-face with customers and partners beyond the firewall is a growing use case for the leading companies. For internal teams, customers and partners alike, video needs to be easy to use and it must deliver consistent, reliable user experiences without compromising security. All Solutions in Your UC Environment Should Play Nicely with One Another It’s not just about video. Your organization has all sorts of communication and business apps from multiple vendors, and they all need to work together. Today, multi-vendor video conferencing environments are the norm. Add in all of the other apps in a Unified Communications (UC) environment that need to interoperate, and leading video conferencing solution providers begin to separate from the pack. When solutions aren’t built on open standards video systems from different vendors often can’t connect because of competing protocols which in turn creates video islands. To accommodate the mobile, social and global workforce, a video-enabled enterprise ensures their entire UC environments are interoperable through open standards. SECTION II The Total Solution The ability for people to collaborate, to work together, is missioncritical for any organization. Project meetings. Sales meetings. Product development meetings, doctors meeting with patients, teachers meeting with students, government agencies meeting to respond to crises and deliver critical services to citizens are more productive when they are collaborative. Polycom HD telepresence, video, and voice collaboration solutions help millions around the world to meet wherever, whenever, to solve complex problems, generate new ideas, gain deeper understanding, offer assistance, protect the planet, and save lives. Across every industry, we are transforming how people collaborate. A Detailed Guide of Polycom Video, Voice, and Infrastructure Products and Solutions Polycom® Video Solutions Polycom® RealPresence ® Immersive Solutions Polycom® RealPresence ® Immersive Studio™ A specially designed environment where every detail is perfected to create a visual, audio, and collaboration experience that is so real, you forget about the technology and focus only on the objective and content of your meeting. • 1 8-foot media wall, with three 84-inch thin-bezel displays, in 4K UltraHD, plus flexible content placement so everyone and everything can be seen clearly • Seats up to 21 participants in each room—each of whom can be clearly seen on video, no matter if they’re sitting, if they are standing, or even walking around Polycom® Open Telepresence Experience (OTX®) Immersive telepresence solution combining high performance with unique design elements for small groups. • S  eats up to 4 (OTX 100) or 6 (OTX 300) on video, with flexibility for both telepresence and conventional in-person meetings including 21.5-inch widescreen content displays • Up to three 65-inch LCD displays create the illusion of sitting across the table from distant colleagues Polycom® RealPresence ® Room Solutions Polycom® RealPresence ® Group (300, 500, 700) Series Next-generation HD video, voice, and content sharing capabilities for conference rooms, classrooms, and meeting spaces across any organization. • Breakthrough simple user interface speeds video adoption and lowers IT support costs • Multiple control options, including Polycom ® SmartPairing ® technology so your employees can start collaborating instantly—even with their iPad or PC • Enable more people to join calls without requiring a separate bridge with up to 8-way multipoint • Innovative camera and audio options to fit the needs of any workspace or meeting room Polycom® RealPresence ® Packaged Solutions Pre-packaged solutions that feature the latest in high-performance room video conferencing and are customizable to accommodate the needs of the meeting space—all in a single SKU. • P  olycom Media Centers–packaged, turnkey solutions with HD displays, smart cable management, and surround-sound audio • Polycom® RealPresence ® Practitioner Cart 8000–Mobile solution connecting medical professionals to patients, no matter where they are located • Polycom® RealPresence ® Utility Cart 500–Movable videoconferencing solution that brings experts on location • Polycom® RealPresence ® EduCart™ 500–Audio and video for classrooms or anywhere training takes place • Polycom® RealPresence ® VideoProtect™ 500–Hardened video unit to be wall-mounted in public areas for judicial and customer service application Polycom® EagleEye™ Producer Camera Hands-free camera operation that improves the user experience and delivers key analytical data to the business. • C  amera accessory automatically locates meeting participants and, through face-finding, accurately crops their images appropriately • Ideal for small to medium-sized meeting rooms, giving users an affordable telepresence experience without manual intervention • Powerful analytics provide a level of visibility into the video room usage like never before Polycom® EagleEye™ Director Camera Camera tracking solution providing 'studio production' performance for enhanced interaction and productivity for any Polycom HDX or RealPresence Group Series room system • T  ransforms a standard conference or class room into an immersive experience where every participant is highlighted and seen clearly, even in a room of 20 or more people • Broadcast-quality camera locating—highlights, zooms in, and frames active speakers in optimal proportion •  Voice triangulation and face-finding technologies move directly to the speaker, whether standing, sitting or on the move Polycom® VisualBoard™ Technology Innovative, first of its kind solution for interactive collaboration during video calls. • Users can easily whiteboard or annotate content using a touch display, mouse, or UC Board accessory • Use SmartPairing with RealPresence Mobile to share and annotate from a mobile device • Bring content into the meeting from a USB drive, your PC, and even the Cloud, and save annotations to USB to share post-meeting Polycom® Touch Control Graphical, touch screen interface for Polycom room and immersive solutions, simplifying the telepresence experience. • Sleek, inviting 7-inch, high resolution screen in full color • Intuitive graphical user interface shows the user only the options that they need to see at any given time • Option to control Polycom SoundStructure ® deployments RealPresence Personal Collaboration Solutions Polycom® HDX® 4000 Series Personal Video Collaboration Systems Polycom personal video collaboration solution, designed to bring high definition audio, video, and content to smaller spaces such as the executive desktop or small meeting room. • Bright, crisp 20-inch LCD display that also serves as the main or secondary PC display • High definition video quality, up to 1080p. Multiple ways to share HD content • Add up to 3 other participants to any call through a 4-way optional MCU Polycom® RealPresence ® Desktop Video Collaboration Software Polycom RealPresence Desktop frees business professionals from the traditional boundaries of the conference room, allowing them to enjoy HD-video collaboration from anywhere they use their personal computers When connected to the RealPresence Resource Manager, organizations can leverage app management, scalability, resiliency, security, and multi-point calling. • Start with a few clients and grow up to 50,000 with simple registration to RealPresence Resource Manager • Easy dialing from corporate directories, robust yet simple content sharing, and advanced features such as camera control and chatting • Select individual applications like spreadsheets, videos, presentations or share monitors all in HD quality • Leverage Polycom SmartPairing™ to automatically connect and control room systems from the comfort of your chair and to share content with everyone in your call directly from your PC 2 Polycom® RealPresence ® Mobile Video Collaboration Software Polycom RealPresence Mobile instantly transforms your iOS and Android tablet or smartphone into a mobile videoconference system. Only Polycom combines the web-like ease-of-use of a self-service, one-touch software app with enterprise-grade security, reliability, scale and premier-quality. • Stay connected with a single device for phone calls, video conferences, email, content sharing, calendars and more • Leverage Polycom SmartPairing™ to automatically connect and control room systems from the comfort of your chair, share content with others on the call, and even annotate on shared content to maximize collaboration • Enjoy the same rich features normally found exclusively in conference rooms—simplified dialing, camera control, content sharing, multipoint and more Polycom® RealPresence® Platform Polycom RealPresence Platform Delivery Options Polycom® RealPresence ® Cloud Polycom RealPresence Cloud is a subscription based cloud video solution that is immediately available from qualified partners, with universal access to quickly and simply start, schedule and join a video meeting. Delivered by Polycom VaaS Partners and Service Providers • Delivers the same enterprise grade reliability availability and security that all RealPresence Platform solutions provide • Easy access via any browser, any device • Intuitive, robust end user portal to quickly and simply start, schedule and join a video meeting Polycom® RealPresence One™ Polycom RealPresence One is a comprehensive offering that combines the complete RealPresence® Platform with software endpoints and optimized support services—all for a low, yearly subscription fee. • Enjoy all the benefits of the RealPresence Platform—interoperability, scalability, and reliability - combined with the benefits of consolidating video data centers into a virtualized video network Extensions to the Polycom RealPresence Platform Polycom® RealPresence ® Content Sharing Suite Polycom RealPresence Content Sharing Suite is a video collaboration application that enables users on disparate devices and clients, including Microsoft® Lync ® clients, standards-based video endpoints, and audio—only participants, to participate in the full content sharing session. • Works with other RealPresence Platform products to enable content sharing via web browsers or through Lync clients • RealPresence Content Sharing Suite runs in a virtualized environment (Hyper-V or VMWare) • Up to 1080p HD resolution for content quality Polycom® RealPresence ® CloudAXIS ® Suite A first-of-its-kind pure software solution extension of the Polycom RealPresence Platform that enables businesses to video collaborate with other businesses (B2B)—or individuals (B2C)—easily and securely, independent of application, system, or device. • Intuitive browser-based user interface supporting Internet Explorer, Firefox, Chrome and Safari (Mac only) • Simple click to connect convenience brings participants into a secure enterprise-grade meeting, including high quality content sharing • Automatically sends meeting invites using IM or email for both ad-hoc and scheduled meetings Video Management Applications Polycom® RealPresence ® Resource Manager Advanced application for deploying and managing the video network, helping IT organizations reduce ongoing management and maintenance costs, while optimizing video performance. • Scale to 50,000 devices to manage H.323, SIP, AVC and SVC supported endpoints, bridges and recording servers • Easy administration through comprehensive device monitoring, provisioning, management and software revision control • Directories and presence engines provide simplified dialing • API suite for direct integrations into your key applications and systems 3 Polycom® RealPresence ® Distributed Media Application™ (DMA®) Mission critical application for unifying conferencing and collaboration networks, ensuring business continuity and maximizing UC investments. Includes call control for SIP and H.323 devices (AVC and/or SVC). • • • • • • Premier Scale—H.323 Gatekeeper/SIP Registrar for up to 75,000 devices & 64 bridges Unmatched Resiliency—Super cluster (up to 5 DMA nodes) and geographic redundancy Only solution for Guaranteed class of service and experience (silver/gold/platinum) API suite for direct integrations into your key applications and systems Manage, load-balance, and scale up to 64. Collaboration Servers, Codian 4x00, MSE 8000 MCUs Native UC integration with Microsoft, IBM, and Juniper Video Collaboration Polycom® RealPresence ® Collaboration Servers Universal bridging platform for seamless connectivity, regardless of bandwidth device or protocol - connecting the most people at the highest quality. • Universal bridging capabilities for seamless connectivity regardless of bandwidth, device, or protocol • Support for resolutions up to 1080p60, as well as the latest protocols and technologies, including SVC and H.264 high profile • Supports point-to-point calls with integrated dial-through gateway capabilities (ISDN, SIP and H.323) • Supports advanced bridging capabilities for Polycom Immersive Telepresence Solutions • Native integration with Microsoft® Lync ®, IBM ® Sametime ®, Avaya Aura® solutions Firewall Traversal and Security Polycom® RealPresence ® Access Director™ Software Firewall Traversal application allowing users to connect their devices and mobile clients (AVC and SVC) simply and easily—reducing the cost to support the growing number of video-enabled workers in your organization without compromising network security. • A  pplication that combines the remote and B2B calling scenarios with SIP, H.323, and HTTP tunneling capabilities enabling a seamless video collaboration experience within and beyond the firewall • Support up to 1,000 simultaneous video calls securely without requiring additional client hardware or software • Leverage existing investments in UC products and IT infrastructure and build towards a SIP based future Video Content Management Polycom® RealPresence ® Media Manager Enterprise software that enables capturing, managing, delivering and accessing video content – from any source to any device • C  ollect and organize videos from the widest variety of sources—from video conferencing endpoints, dedicated media recording appliances, mobile devices, and webcams on desktops—even Microsoft Lync and IBM Sametime. • Manage content automatically—monitor and control content libraries and make your video library searchable, viewable, and trackable • Deliver content seamlessly—reach your audience wherever they are using your existing content delivery networks • Access content on your preferred device—enjoy a complete, consistent, and secure portal experience across platforms, including Mac, PC, iOS, and Android Polycom® RealPresence ® Capture Server A network-based application that provides centralized acquisition of video and content from H.323/SIP endpoints. • Easy to use—Intuitive ad hoc recording and streaming from video conferencing endpoints and bridges • Universal access—Live streams and video on-demand compatible with PC, MAC, iOS and Android platforms • Intelligent recording—Through customizable virtual recording rooms, administrators can set rules and logic including conference layouts, resolutions, routing to external servers and CDNs to fully automate recording • Deployment flexibility—available as a hardware appliance or virtual edition, optimized for deployment in virtualized data centers 4 Polycom® SmartStart Solutions Polycom® SmartStart Solutions SmartStart turnkey solutions deliver the combination of video applications and services customers need to simply and affordably deploy voice, video and content collaboration. • Video SmartStart offers Include desktop, web and mobile collaboration software that can be easily distributed to employees worldwide • VCM SmartStart offers include recording and streaming capabilities, along with enterprise content management controls to support multiple one-to-many use cases • Available as hardware or virtualized software to meet the needs of any organization • Includes critical services such as maintenance and adoption portal • Use to supplement existing video infrastructure or to design a new video network Polycom Voice Solutions Group Conferencing Solutions Polycom® SoundStation® and VoiceStation® Conference Phones The most widely used conference phones for crystal-clear communications in meeting rooms worldwide. • Enjoy life-like audio conversations with Polycom ® HD Voice™ technology • Engage everyone in the conference room with exceptional 360-degree microphone coverage and multiple coverage range options • One-stop-shop for all your conferencing needs featuring the industry’s broadest portfolio with models designed for large rooms, standard conference rooms and private offices • Leverage your existing communication investments with highly flexible connection options supporting analog, VoIP and digital PBXs Polycom® SoundStructure ® Solution Brings clear and immersive audio into large boardrooms, classrooms or any other challenging audio environment. • Enhances audio quality for audio and video conferences with deep robust integration with Polycom HDX and RealPresence Group Series systems • Highly scalable solution leveraging Polycom’s exclusive OBAM architecture • Easy installation and configuration, even for very large or complex systems • Expand functionality and protect your investment with optional modular telephony interface cards • Multiple deployment options and maximum performance using flexible microphone, talker and loudspeaker placements with breakthrough feedback elimination Personal Desktop Communications Polycom® VVX® Business Media Phones An award winning family of video-ready business media phones that delivers a high quality audio and video communications experience for busy professionals. • High-definition voice and video solutions designed for organizations and businesses of all sizes and budgets • Designed for the multitasking needs and shifting schedules of busy managers and knowledge workers • A simple and intuitive user interface that reduces training and ongoing IT support costs • Broad interoperability with leading hosted and premises-based IP PBX and SIP or H.323 video systems. Now qualified on Microsoft Lync! • Simple to deploy, manage and maintain throughout their lifecycles • Easily customize with APIs for third-party applications in horizontal and vertical markets 5 Polycom Products for Microsoft Polycom Products for Microsoft® Microsoft® Lync® Phones and Conference Phones Polycom has a market leading 40+ voice, video and content sharing solutions that work in a Microsoft® Lync ® environment. These endpoints provide the most unified, intuitive, collaboration experience through enhanced Lync features including presence, plug-and-play ease of use and the most consistent UC experience from the desktop to conference room.  onnect anytime, anywhere with the broadest portfolio of devices specifically optimized for use with • C Microsoft Lync • Increase productivity and efficiency by combining all the features of Lync with Polycom’s industry-leading HD technology • Maximize return on investment by leveraging your existing Microsoft Lync infrastructure servers, and gateways • Reduce total cost of ownership through native integration providing plug-and-play functionality for easy deployment Microsoft Lync Interoperable Video Solutions Polycom offers market leading video collaboration solutions that are natively interoperable with Microsoft Lync • P  olycom RealPresence Platform and its Polycom ® RealConnect™ for Microsoft Lync experience to preserve native client experience and workflow of connected endpoints • Extend Lync into conference room environments—from huddle rooms to immersive telepresence suite • Leverage existing video investment by connecting heterogeneous networks and endpoints for full voice, video, and content collaboration Microsoft Lync Optimized Video Solutions Lync Optimized Video Solutions • Ultimate ease of use with native Lync user interface and features • From plug-and-play USB conferencing device to full Lync Room System solutions • Drive remote video collaboration through 360 degree camera and multi-way annotation • Available in on-premises as well as hosted Lync environments 6 Polycom Services Polycom and Partner services bring your organization’s needs to the forefront and ensure the creation, delivery and ongoing success of collaboration solutions that solve business problems faster and in innovative ways. Polycom Professional Services Polycom® Planning and Design Services Envisioning, Network Readiness, and Solution Design Services ensure your organization gets the most impact and value from video collaboration. • Develop a collaboration solution for your specific environment that will meet and exceed your business objectives • Leverage Polycom expertise to support in-house technical resources who may not be expert in video requirements • Proactively ready your IT infrastructure for high quality video and the best possible user experience Polycom® Deployment Services Implementation and Integration Services speed solution time to readiness and increase solution impact by using industry leading knowledge and experience to expertly deliver on the promise of video collaboration. • Minimize deployment costs by using a team of experts and proven implementation methodologies • Expedite return on investment with faster, more efficient deployment services and system optimization • Avoid common pitfalls through careful definition of project scope and thorough project planning Polycom® Customer Care Support Services Polycom Premier, Advantage and Elite support services provide flexible customer care options that range from standard technical support to proactive services designed to increase solution value and adoption. • Select from a comprehensive range of support options to protect your investment, maximize ROI and assure peace of mind • Keep up-to- date with the latest capabilities and improve system availability with continual software enhancement • Receive the level of support you need with personalized options to meet your unique business requirements Polycom® Optimization Services Application, Analytics and Adoption Services continue to increase the value of your video solution and unlock new potential for your organization and your users. • Ensure video remains aligned to strategic initiatives and that end users are maximizing the use of technology • Get the right information and assistance to track and manage user experience, utilization, capacity and call quality • App Development and Integration services can assist with making video collaboration a more natural part of your business operations Polycom® Managed Services State of the art Monitoring, Management and Hosting Services to maximize the value of your collaboration investment. • Managed services which are carefully tailored to meet your unique business and operations challenges • Augment your team with additional resources to monitor or manage the ongoing operations of your video collaboration network • Get higher performance and availability for video collaboration infrastructure and endpoints, and improve ROI About Polycom Polycom helps organizations unleash the power of human collaboration. More than 415,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.com.sg Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 16620-0315 SECTION III Desktop Video Conferencing Solutions Imagine being able to meet face to face with remote colleagues, partners, and customers, without leaving your desk. Perhaps you're brainstorming with global teams. Attending remote board meetings. Or perhaps you are managing a crisis, teaching a class, evaluating a patient or troubleshooting a plant-floor issue. Polycom RealPresence Desktop Solutions bring the power of highdefinition, face-to-face communications to your personal workspace, whether they are in the office, at home, or on the go by delivering easy-to-use HD video conferencing, voice, and content collaboration to individuals at all levels of the organization. DATA SHEET Polycom® RealPresence® Desktop for Windows® Business-grade video collaboration software Polycom® RealPresence® Desktop for Windows® is a powerful, enterprise-grade collaboration app that extends video communications beyond the typical conference room setting to mobile professionals. Desktop video collaboration is as simple as glancing at a presence icon and clicking the name. RealPresence Desktop combines quality, power and ease-of-use with industry-leading interoperability, and security that is both cost effective, and highly scalable. Quality in challenging workspaces Business users require their mobile video collaboration to be high quality, and to resemble the experience they’re used to in the conference room. Often times, mobile workspaces are challenged with distracting background noises. Polycom ® Acoustic Bubble™ technology actively listens for and removes these disruptive sounds from cube mates, water cooler talk, and open workspace. Powerful content and control options RealPresence Desktop dramatically improves the productivity of your meetings with the ability to easily send HD content to all participants—from desktop to immersive experience rooms—anywhere wired or wireless networks are available. With Polycom, innovation doesn’t end with sharing content in meetings. Introducing patented Polycom® SmartPairing™, SmartPairing automatically connects your PC without any user interaction—it’s as simple as walking into a WiFi zone. Once connected, use RealPresence Desktop to search the room system directory and place calls with a simple touch. And that’s only the beginning. You can share a presentation, spreadsheet, pictures-virtually anything on your computer in HD quality without ever reaching for a remote control or digging for just the right type of computer cable or adapter. Broad interoperability and scale Like the entire Polycom RealPresence portfolio, RealPresence Desktop will interoperate with your existing collaboration investments, such as standards-based video applications, endpoints and immersive room systems. Backwards compatibility with previous software offerings for presence and instant message allows seamless interoperability and migration to the latest software. Supports small deployments on a few desktops to an enterprise-wide solution for 50,000 devices when connected to the Polycom® RealPresence® Platform. Benefits • Power—Control your room system from the comfort of your chair, placing calls, sending your PC content without ever touching the remote or reaching for a cable • Value—Seamless interoperability with the widest set of standardsbased unified communication solutions • Innovative—Automatically block unwanted noise from the next cube, room, or water cooler with Polycom® Acoustic Bubble™ • Awareness—Know when a colleague is available with a glance, send a quick chat to setup a video call in seconds • ROI—Leverage your existing Polycom RealPresence Resource Manager to enable your entire user community of up to 50,000 • Flexibility—Deploy individual licenses to smaller groups for lowcost, highly interoperable video collaboration into the enterprise DATA SHEET Polycom RealPresence Desktop for Windows Specifications Product Specifications Network Video • Wired -- 10/100 auto NIC (RJ45) • H.264, H.264 SVC, H.264 High Profile, H.261/H.263+ • Video encode -- Up to 720p/30 fps • Video decode -- Up to 720p/30 fps • • • • • • • Standard USB or built-in camera Far-end camera control Privacy mode (video mute) Video LPR error resiliency Dual monitor Backlight compensation Dynamic video input/output selection Audio • G.711U, G.711A, G.719, G.722.1, G.722.1C, Polycom ® Siren LPR, Polycom ® Siren™ 14 • Full duplex • Automatic Gain Control (AGC) • Automatic Echo Cancellation (AEC) • Supports standard wired type headsets • Active device choice • Siren LPR error resiliency • DTMF • Microphones • Keyboard noise reduction • Dynamic audio input/output selection • Polycom ® Acoustic Bubble™ Content • H.239 (H.323), BFCP (SIP) • Encode -- Up to 720p/5 fps • Decode -- Up to 720p/5 fps • Share Application • View Shared Content • Wireless -- WiFi: 802.11 a/b/g/n, 3/4G Security • H.460 firewall traversal • AES-128 bit media encryption • SIP-TLS/SRTP SIP encryption System requirements • Standard PC (Up to 360p) -- Intel Core 2 Duo 2.0 GHz -- Intel Core i3 2 CPU’s 1.6 GHz -- Intel Core i5 2 CPU’s 1.6 GHz or higher • Premium PC (Up to HD/720p) -- Intel Core i3 Dual Core 2.5 GHz or higher (up to 15 fps Tx, 30 fps Rx) -- Intel Core i5 Quad Core 2.0 GHz or higher (Up to 30 fps Tx/Rx) • Operating system -- Windows 7: 32-bit and 64 -bit -- Windows 8 and 8.1 Standard, Pro, and Enterprise: 32-bit and 64-bit -- Microsoft .Net Framework Version 4.0 • 200 MB storage • 4 GB RAM • 256 MB RAM or higher of video memory • Standard protocols used -- SIP, H.323, LDAP/H.350, HTTPS/XML, AES, H.239, BFCP, H.224/281, H.224, H.245, H.241, H.460, H.235 Licensing RealPresence Desktop is licensed through individual licenses or by registering to the Polycom ® RealPresence ® Resource Manager or Polycom ® CMA® series management application. Registration to management services includes these additional capabilities: • • • • • • Microsoft® Active Directory ® Simplified extension dialing AES media encryption SIP TLS/SRTP security Centralized provisioning Software updates Devices and accessories • USB cameras, built-in web camera • 3.5 mm headset • USB headset Other • Supported languages -- English, French, Russian, International Spanish, Japanese, Traditional Chinese, Simplified Chinese, Korean, Portuguese, Kazakh, Czech About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 15636-1214 DATA SHEET Polycom® HDX® 4000 Series Turn your personal workspace into a global meeting environment Performance-engineered to deliver life-like collaboration, the Polycom® HDX® 4000 solution combines extraordinary visual and audio capabilities with practical everyday functionality for bringing video to desktops and personal meeting environments. HDX 4500 The HDX 4000 personal telepresence system leverages the H.264 High Profile video compression standard to use up to half the bandwidth of alternative telepresence solutions, making it ideal for offices within enterprises as well as remote sites, branch offices, and teleworking environments. In addition, the exclusive Polycom® Lost Packet Recovery™ quality of service technology helps ensure sustained high-quality interactions, even over congested networks. Personal communication like you’ve never experienced The Polycom HDX 4000 solution combines a series of unique innovations to deliver powerful rich-media communication. Built to high-definition-television (HDTV) industry standards, the HDX 4000 LCD display provides vibrant colors and smooth movement control. Using Polycom® HD Voice™ technology and dual, built-in microphones, users are able to hear remote participants in full stereo, while advanced four-way speakers deliver astonishingly life-like audio. As a result, interactions with colleagues and partners, across campus or around the globe, are more natural than ever. Polycom HDX 4000 personal telepresence system offers great flexibility for group video conferencing, with an optional embedded multipoint feature that allows multiple locations to be brought into conferences quickly and easily. Polycom HDX 4000 personal telepresence system also includes powerful tools for content sharing, with presentations, graphics, spreadsheets and multimedia files incorporated into visual communication to facilitate better collaboration. Additionally, with Polycom® People On Content™ embedded chroma key technology, the user’s image can be inserted into the foreground of the content and appear to be part of the presentation. With a modern, streamlined design, the HDX 4000 personal telepresence system combines professional-level visual communication with full PC and Mac monitor functionality. HDX 4002 Benefits • Natural communication experiences—HD video up to 1920 x 1080 30 at fps • C  lear understanding of all participants—High-definition voice and Polycom® Siren™ 22 technology deliver high-fidelity stereo sound • Improved information sharing— Sharing graphics, presentations, and rich-media content across HD and non-HD systems • L  ife-like interactions—Two HD display options (24” for HDX 4500, 20.1” for HDX 4002) deliver ultrarealistic, face-to-face communication DATA SHEET Polycom HDX 4000 Specifications Product specifications Audio standards and protocols Package includes • Polycom® HDX® 4500 -- Polycom® People+Content™, Polycom® People+Content™ IP, Polycom® People on Content™, control pad and cables • Polycom® HDX® 4002 -- People+Content, People+Content IP, People on Content and cables • Polycom StereoSurround • 22 kHz bandwidth with Polycom® Siren™ 22 • 14 kHz bandwidth with Polycom® Siren™ 14 • Annex C • 7 kHz bandwidth with G.722, G.722.1 •  3.4 kHz bandwidth with G.711, G.728, G.729A • Automatic gain control Video standards & protocols Polycom® Constant Clarity™ • H  .264, H.264 High Profile IP, H.263++, H.261 • H.239/Polycom People+Content • H.263 & H.264 Video Error Concealment • • • • • • • People video resolution •  1080p 30 fps from 1024 Kbps (HDX 4500) • 720p, 60 fps from 832 Kbps (HDX 4502) • 720p, 30 fps from 512 Kbps • 4SIF/4CIF, 30 fps from 128 Kbps • 4SIF/4CIF, 60 fps from 512 Kbps • SIF (352 x 240), CIF (352 x 288) • QSIF (176 x 120), QCIF (176 x 144) Supported PC input resolutions • 1920 x 1080, 1680 x 1050, 1280 x 1024, 1280 x 720, 1024 x 768, 800 x 600 Display—HDX 4500 • • • • 24” Widescreen LCD display 1920 x 1080 native resolution 16:9 aspect ratio 2nd monitor output (DVI) -- Supports up to 1080p display Display—HDX 4002 • 20.1” Widescreen LCD display • 1680 x 1050 native resolution • 16:9 aspect ratio Camera • 1 920 x 1080 video capture resolution (HDX 4500) • 1280 x 720 video capture resolution (HDX 4002) • 2X digital zoom • EPTZ camera control • Privacy shutter Speakers • • • • Frequency range: 100 Hz–20 kHz Four built-in speakers (HDX 4002) Two built-in speakers (HDX 4500) Headset input for privacy Automatic gain control Automatic noise suppression Keyboard noise reduction Polycom® MusicMode™ Instant adaptation echo cancellation Audio error concealment Polycom® Siren™ Lost Packet Recovery Other supported standards • • • • • • • • • • • H.221 communications H.224/H.281 far-end camera control H.323 Annex Q far-end camera control H.225, H.245, H.241, H.331 H.239 dual stream H.231 in multipoint calls H.243 chair control H.460 NAT/firewall traversal BONDING, Mode 1 BFCP (RFC 4562) TIP User interface • Directory services • System management -- Polycom® Converged Management Application™ (CMA®) -- Web-based UI -- SNMP • CDR • International languages (16) • Wildcard language tool • USB software update Network • Interfaces—2-port 10/100 auto NIC switch, RJ45 connectors -- Auto-MDIX -- RJ11 analog phone connector (HDX 4002) • H.323 and/or SIP up to 4 Mbps •  RS232 -- Data pass-through -- Closed caption • H.320 (optional) (HDX 4002 only) • • • • • Polycom® Lost Packet Recovery™ (LPR™) Reconfigurable MTU size (IP only) Microsoft ® ICE support Microsoft ® Lync™ support Microsoft ® Office Communications Server integration Security • • • • • • Secure web Security mode AES FIPS 197, H.235V3 and H.233/234 FIPS 140-2 Validation Certificate (#918) IPv6 (DISA) Secure password authentication Collaboration (HDX 4500 only) • Polycom® VisualBoard™ Technology -- Touch monitor compatibility -- Direct mouse integration -- Multi-site collaboration Options • M  PPlus internal multipoint software for up to 4 sites • Polycom Touch Control (HDX 4500 only) • Polycom HDX 4500 Remote Control • RTV/CCCP • TIP Environmental specification • • • • Operating temperature: 0–40°C Operating humidity: 10–80% Non-operating temperature: -40–70°C Non-operating humidity (non-condensing): 10–90% • Maximum altitude: 10,000 feet Electrical • Auto sensing power supply • Typical operating voltage/power -- 189VA @ 115V @ 60 Hz @ .67 PF -- 192VA @ 230V @ 60 Hz @ .66 PF -- 196VA @ 230V @ 50 Hz @ .65 PF Physical characteristics • HDX 4500 -- 20.5” x 29.13” x 8.22” (H x W x D) • HDX 4002 LCD with stand -- Display: 20.1” x 21.9” x 9.3” (H x W x D) • Base Box with removable stand -- 13.87” x 5.08” x 11” (H x W x D) Warranty One-year return to factory parts and labor DATA SHEET Polycom HDX 4000 About Polycom Polycom is the global leader in open standards-based unified communications and collaboration (UC&C) solutions for voice and video collaboration, trusted by more than 415,000 customers around the world. Polycom solutions are powered by the Polycom ® RealPresence ® Platform, comprehensive software infrastructure and rich APIs that interoperate with the broadest set of communication, business, mobile and cloud applications and devices to deliver secure face-to-face video collaboration in any environment. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2013 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 6489_0513 SECTION IV Mobile Video Conferencing Solutions Polycom RealPresence Mobile 2.0 is Polycom’s award-winning software application that lets customers securely extend video collaboration beyond the conference room to easily connect tablets and smartphones (iOS and Android) with other standardsbased video systems. The updated app includes the new patentpending SmartPairing technology, which is initially supported on the iPad. Polycom RealPresence Desktop 2.0 supports an intuitive new UI and lets you conduct video collaboration right from your PC, Windows or Mac. DATA SHEET Polycom® RealPresence® Mobile for Apple® iOS Polycom® RealPresence® Mobile for Apple® iOS is a powerful, enterprise-grade collaboration app that extends video communications beyond the typical conference room setting to mobile professionals with tablets and smartphones. RealPresence Mobile combines power, innovation, and quality with industry-leading interoperability, and security that is both cost effective, and highly scalable. Powerful innovation Mobile video collaboration is great, but sometimes you just need to be in the conference room. With Polycom® SmartPairing™ you can experience breakthrough room system control and simple presentation capabilities. Imagine being able to walk into the room, sit down and have immediate control of the video conferencing system. Your tablet automatically connects with no user interaction required—it’s as simple as walking into a WiFi zone. Once connected, controlling the system for searching the directory and placing calls is just the beginning of the experience. Now, you can send a presentation; annotate a digital whiteboard or documents with a simple touch, share the latest financial numbers—virtually anything on your tablet with colleagues across the table or around the world. Legendary performance Business users require their mobile video collaboration to be reliable, high-quality, secure and to resemble the experience they are used to in the conference room. Polycom’s patented technology, Polycom® Constant Clarity™, and strict compliance to industry standards means that a mobile video call can be completed from whatever wireless networks are available. Unlike competitive apps that struggle to connect in bandwidth-challenged areas, Polycom RealPresence Mobile software ensures call quality with no user interaction required. Broad interoperability and scale Like the entire Polycom RealPresence portfolio, RealPresence Mobile will interoperate with your existing collaboration investments, such as standards-based video applications, endpoints and immersive room systems. When powered by the Polycom® RealPresence® Platform, end users are protected with the latest in media encryption and user authentication. RealPresence Mobile supports a wide range of customer needs from small deployments on a few tablets or phones to an enterprisewide solution for 50,000 mobile users. Benefits • Innovation—Control your room system from the comfort of your chair, placing calls, sending content without ever touching the remote or reaching for a cable • Value—Seamless interoperability with the widest set of standardsbased unified communication solutions • Power—Share and annotate a digital whiteboard in or out of a video call • Simplicity—Place video calls with the click of a name, conference room or virtual meeting room • ROI—Leverage your existing Polycom® RealPresence® Resource Manager to enable your entire user community of up to 50,000 users DATA SHEET Polycom RealPresence Mobile for Apple iOS Product specifications Supported hardware • • • • iPad 2 and above iPad mini and above iPad Air iPhone 4S, 5, 5C, 5S, 6, 6 Plus Supported software • iPad—iOS 7, 8 • iPhone—iOS 7, 8 User interface • • • • • • • • • • • • • • Call statistics Time in call Signaling protocol used Encryption icon Video and microphone mute Active camera swap DTMF Answer/Hang Up Active camera swap Whiteboard w/ annotation (iPad) Polycom ® SmartPairing™ (iPad) Local PIP on/off (iPad) Content send (iPad) FECC (iPad) Audio • Encode -- G.711u/A, G.722.1C • Decode -- G.711u/A, G.722.1C • Automatic Gain Control (AGC) • Automatic Echo Cancellation (AEC) • Polycom ® Siren™ LPR • Full duplex • DTMF Video Peripheral devices • H.264, H.264 AVC/SVC High Profile • Encode -- Up to 480 x 270/15 fps -- 720p (iPad Air, iPad Mini3, iPhone 6, iPhone 6 Plus) • Decode -- Up to VGA/30 fps • Camera selection • Privacy mode • Error resiliency LPR • 3.5 mm headset Content • H.263+, H.264 • H.239/BFCP • Encode -- Up to XGA/3fps (on iPad—.jpg, .png, .html, Microsoft® PowerPoint, Excel, Word, Dropbox, Whiteboard, and PDF) • Decode -- Up to 720 p/5 fps Networks • WiFi: 802.11 a/b/g/n • 3G/4G Security • Firewall Traversal -- H.460 • H.323 Encryption -- AES-128 bit encryption • SIP dial string • SIP Digest authentication • RTP keep-alive • SBC Interoperability • SIP outbound proxy • SIP fail-over • TLS/SRTP Professional features • Additional Features enable by registering to the Polycom ® RealPresence ® Resource Manager • Microsoft® Active Directory ® LDAP/H.350 • Single Sign-on through AD credential check • Centralized provisioning • Certificate verification • TLS/SRTP Other standard protocols • Signaling -- H.323, SIP Languages supported • Simplified Chinese, Traditional Chinese, English, French, German, Japanese, Korean, Portuguese, Czech, Russian, and International Spanish, *Professional features are available when connected to the Polycom Converged Management Application (CMA) 4000 or Polycom RealPresence Resource Manager About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 16416-0115 DATA SHEET Polycom® RealPresence® Mobile for Android™ Polycom® RealPresence® Mobile for Android is a powerful, enterprise-grade collaboration app that extends video communications beyond the typical conference room setting to mobile professionals with tablets and smartphones. RealPresence Mobile combines power, innovation, and quality with industry-leading interoperability, and security that is both cost effective, and highly scalable. Powerful innovation Mobile video collaboration is great, but sometimes you just need to be in the conference room. With Polycom® SmartPairing™ you can experience breakthrough room system control and simple presentation capabilities. Imagine being able to walk into the room, sit down and have immediate control of the video conferencing system. Your tablet automatically connects with no user interaction required—it’s as simple as walking into a WiFi zone. Once connected, controlling the system for searching the directory and placing calls is just the beginning of the experience. Now, you can share presentations, photos or images with colleagues across the table or around the world. Legendary performance Business users require their mobile video collaboration to be reliable, high-quality, secure and to resemble the experience they are used to in the conference room. Polycom’s patented technology, Polycom® Constant Clarity™, and strict compliance to industry standards means that a mobile video call can be completed from whatever wireless networks are available. Unlike competitive apps that struggle to connect in bandwidth-challenged areas, Polycom RealPresence Mobile software ensures call quality with no user interaction required. Broad interoperability and scale Like the entire Polycom RealPresence portfolio, RealPresence Mobile will interoperate with your existing collaboration investments, such as standards-based video applications, endpoints and immersive room systems. When powered by the Polycom® RealPresence® Platform end users are protected with the latest in media encryption and user authentication. RealPresence Mobile supports a wide range of customer needs from small deployments on a few tablets or phones to an enterprisewide solution for 50,000 mobile users. Benefits • Innovation—Control your room system from the comfort of your chair, placing calls, sending content without ever touching the remote or reaching for a cable • Value—Seamless interoperability with the widest set of standardsbased unified communication solutions • Power—Wirelessly share documents right from your tablet • Simplicity—Place video calls with the click of a name, conference room or virtual meeting room • ROI—Leverage your existing Polycom® RealPresence® Resource Manager to enable your entire user community of up to 50,000 DATA SHEET Polycom RealPresence Mobile for Android OS Specifications Product specifications Devices • • • • • • • • • • Samsung Galaxy Tab 3 (7”, 8”) Samsung Galaxy Tab 2 (7”, 10.1”) Samsung Galaxy Pro Tablet Samsung Galaxy Note (8”, 10”) Samsung Galaxy S4, S5 Samsung Galaxy Note II ASUS Transformer Tab Sony Xperia ZL Sony Xperia Z LG Optimus G pro Operating systems • Tablets -- Android 4.0.4 and above • Smartphones -- Android 4.1.2 and above User interface • • • • • • • • • • • • • • Call statistics Time in call Signaling protocol used Encryption icon Video and microphone mute Active camera swap DTMF Answer/Hang Up Active camera swap Polycom SmartPairing (tablets) Local PIP on/off (tablets) Content send (tablet) FECC (tablet) Portrait Mode Audio • Encode -- G.711u/A, G.722.1C • Decode -- G.711u/A, G.722.1C • • • • • Automatic Gain Control (AGC) Automatic Echo Cancellation (AEC) Polycom® Siren™ LPR Full duplex DTMF Video • H.264, H.264 AVC/SVC High Profile • Encode -- Up to 180 p/15 fps -- 720p (Samsung S5, Galaxy Tab Pro) • Decode -- Up to VGA/30 fps • Camera select • Privacy mode (video mute) • Error resiliency LPR Content • H.263+, H.264, H.239 • Encode Up to 720p/3fps (Professional Mode tablets only) • Decode -- Up to 720 p/7.5 fps Networks • WiFi: 802.11 a/b/g/n • 3G/4G Security • Firewall Traversal H.460 • H.323 Encryption -- AES-128 bit encryption • SIP dial string • SIP Digest authentication • RTP keep-alive • SBC Interoperability • SIP outbound proxy • SIP fail-over Error resiliency • Polycom ® Siren™ Lost Packet Recovery audio technology Peripheral devices • 3.5 mm headset Supported languages • English Other standard protocols • Signaling -- H.323 -- SIP Professional features • Additional Features enable by registering to the Polycom® RealPresence® Resource Manager • Microsoft ® Active Directory ® LDAP/H.350 •  Single Sign-on through AD credential check • Centralized provisioning • Certificate verification • TLS/SRTP * Professional features are available when supported tablets are connected to the Polycom Converged Management Application (CMA) 4000 and Polycom RealPresence Resource Manager About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 16407-0115 SECTION V Conference Room Video Conferencing Solutions The conference room is the hub for group collaboration. Focus on the conversation in your video meeting, without being distracted by technology. Whether you are an executive conducting a global staff meeting, a doctor consulting with a remote patient, or a professor teaching a seminar, Polycom RealPresence Room Solutions deliver video and voice that are so lifelike, remote participants often feel as if they're in the same room. PRODUCT BROCHURE Polycom® RealPresence® Group Series PRODUCT BROCHURE Polycom® RealPresence® Group Series Today’s increasingly competitive global workplace requires teams to be able to make decisions across distances and without barriers. To compete and become more agile in a fastmoving world, organizations need to create productive work environments that enable digital work habits and collaboration. These interactions spark innovation, engagement and higher productivity. But most conference rooms are ill-equipped to meet these challenges. According to Forrester Research over 90% of meeting rooms lack even basic video collaboration capabilities*. As traditional office environments shift to open and shared workspaces, teams are left to themselves to use antiquated or unreliable consumer-grade tools when making critical business decisions. Polycom® RealPresence® Group Series is the engine that drives enterprise-grade video, voice and collaboration experiences, accelerating decision-making and fostering innovation. Only Polycom delivers video collaboration experiences that bring users closer together, helping geographically dispersed teams harness information and knowledge to improve efficiency and productivity. Next-generation collaboration tools ensure that everyone is involved in all aspects of the conversation, with interactive content on any device. Standards-based interoperability and deep integration with Microsoft Lync ensures that the experience is a scalable and manageable part of the UC experience that users are already familiar with. Video Experiences Natural, lifelike video experiences require more than just great video quality. Conference rooms are especially tricky – every room is different, ranging from small to very large, in all sizes and shapes. And a growing number of interactions happen outside of traditional conference rooms, introducing a new set of challenges. The key is to deliver a great experience for every participant that feels as natural as being there. Everyone should see and be seen, bringing distant teams closer together and motivating collaboration. Only Polycom delivers a range of automatic camera tracking solutions that ensure participants can always be seen clearly. • Polycom® EagleEye™ Producer uses innovative facial-tracking algorithms to accurately frame all participants, eliminating the “bowling alley” view that is all too common in video calls. • For a more immersive experience, Polycom® EagleEye™ Director automatically zooms in on the person speaking, transmitting facial expressions and body language for higher impact and more productive video collaboration. • Delivering these kinds of personalized experiences with no user intervention transforms team collaboration into an interactive experience that is much more comfortable and enjoyable for everyone, driving up video utilization and creating more meaningful connections. Users form stronger relationships across distances with the stunning clarity and natural, lifelike motion inherent in Polycom® RealPresence® Group Series that allows even the most subtle details to be clearly seen, with video quality up to 1080p resolution at 60 frames per second. All of this is available at up to 50% less bandwidth than competitive solutions by utilizing H.264 High Profile technology. Polycom® RealPresence® Group Series makes it quick and simple to experience these productivity benefits. Great care has gone into designing a user interface that is easy and intuitive so anyone can start a video call with no training. Since users have varying control preferences, Polycom has designed several different ways to dial, share content, and control different aspects of the meeting. • With Polycom® SmartPairing™, use your own mobile device to dial and manage video calls. • Each room can have its own calendar displayed on-screen with a single click to dial meetings, simplifying connections for users. • The optional Polycom® Touch Control provides a simple tabletop touch interface that can also be used with legacy Polycom video solutions for consistency in every location. * Source: “Choose Video As A Service For Customer Collaboration, Mobile Connectivity, And Agility”, September 2014, Forrester Research, Inc. PRODUCT BROCHURE Polycom® RealPresence® Group Series “It’s changed the industry by allowing you to have a table read in New York being watched by people in Los Angeles. You see the nuances of performance; you can make changes. It’s interactive.” Tyler McGuire, Beth Melsky Casting and Envision Studios Audio Experiences Great quality audio is critical for seamless collaboration experiences. Polycom continues to push the envelope with new innovations in audio conferencing to meet the needs of changing workplace dynamics and emerging meeting spaces. • RealPresence Group Series features the ultimate voice clarity, automatically reducing background noises and delivering advanced echo cancellation to keep meetings on track and free from distractions. • Even more obtrusive noises are removed by Polycom NoiseBlock™ technology, which keeps annoying sounds such as keyboard clicking and paper rustling from interrupting your meetings. • The entire experience is protected by Siren LPR technology, which protects audio quality without interruption even in very challenging network environments with significant packet loss. Every location has its own unique acoustic challenges, so it is important to have a range of audio options for optimal clarity from anywhere. • Multi-directional table microphones use 3 distinct pickup elements to ensure everyone is heard clearly. • Optional Polycom Ceiling Microphone Arrays move the microphones up and out of view, keeping the table clear of clutter and keeping distracting noises out of your calls. • Native integration with Polycom SoundStation conference phones delivers a consistent experience for users, whether they are on voice or video calls, and adds additional microphone coverage during all call types. • For larger or more acoustically challenging rooms, Polycom® SoundStructure® enables highly sophisticated audio tuning and configuration, plus the ability to add dozens of additional microphones, delivering clarity for everyone even in your largest spaces. Content Collaboration Experiences In many meetings, high-quality content collaboration is the most important factor. RealPresence Group Series lets you share content up to 1080p resolution at 60 frames per second—better than Blu-Ray quality. You can share anything with everyone on the call in the same quality that you see it locally - video clips, CAD animations, medical diagrams, or anything else you can dream up. Critical functions are improved and projects are tackled more effectively when high-quality collaboration is an essential part of the daily workflow. Collaboration tools that are accessible to all and integrated into daily activities fosters true collaboration for everyone. Polycom® VisualBoard™ technology enables you to mark up documents, drawings, or anything else you share during a call. You can do this from a touch monitor, the Polycom® UC Board™ accessory connected to a standard LCD display or white board, or even a mouse connected to the RealPresence Group system. Plus you can save all of the content and annotations on a flash drive for later use. PRODUCT BROCHURE Polycom® RealPresence® Group Series “With a video call we can resolve the problem and avoid patient admissions back into the training unit. It’s very high definition so we can see every aspect of the dialysis treatment as if you were in the room with them.” Tracy Berry, Home Therapy Manager, Lancashire Teaching Hospitals NHS Foundation Trust Polycom® RealPresence® Group Series offers a versatile array of options for sharing from nearly any type of device. • Use the built-in VGA and HDMI connectors to plug directly into a laptop, document camera, Blu-ray player, or a multitude of other devices. • Use the free People+Content IP application to wirelessly share from a PC or Mac. • Use SmartPairing to automatically connect your mobile device or laptop to the RealPresence Group system. • Or, when using the RealPresence Platform with RealPresence Content Sharing Suite, you can easily send or receive content from a standard web browser. Interoperability A video collaboration solution is only as valuable as the number of other systems that it can call. Polycom® RealPresence® Group Series supports open, standardsbased interoperability, giving you the freedom to connect to anyone, anywhere. We’re compatible with both current communication technology investments and with new and emerging systems to deliver the best investment protection. Deep interoperability and integration with leading unified communications (UC) platforms— such as Microsoft Lync 2013 and 2010—means that video calls easily fit with the way you already communicate. This native interoperability, without expensive and complex gateways, extends the benefits of your UC platform investment while simplifying the experience for users. Emerging Scalable Video Coding (SVC) technology makes video collaboration more resilient to challenging network conditions while lowering your infrastructure costs. Many SVC products that are based on proprietary technology lock customers into only using specific vendor equipment. Polycom’s unique interoperable SVC architecture is the first to provide video calling between both existing video systems and new SVC systems. This unique approach delivers unmatched investment protection and avoids “video islands” that lock you into only calling other like systems. Polycom’s approach introduces SVC into standards-based environments for the best of both worlds. Broad Range of Options Polycom® RealPresence® Group Series is an ideal fit for any type of collaborative environment, from huddle rooms to large classrooms and open workspaces. It’s important that the technology be right-sized for the environment in order to deliver the best possible experience for all users. Polycom’s range of cameras, accessories, and packaged solutions ensure that you can outfit any type of space at a price that fits your budget. PRODUCT BROCHURE Polycom® RealPresence® Group Series RealPresence Group Series Models • RealPresence Group 310 delivers high quality collaboration at a breakthrough price for smaller meeting rooms, huddle rooms, and offices. • RealPresence Group 500 delivers powerful video collaboration performance for conference rooms and other meeting environments in a sleek design that is easy to configure and use. They feature the latest in high-performance video conferencing and are customizable to accommodate the needs of the collaboration space. Polycom RealPresence Group Media Centers are the perfect solution for boardrooms, meeting rooms, offices and classrooms in all types of industries. • RealPresence Group 700 delivers extreme video collaboration performance and flexibility for board rooms, lecture halls, and other locations where only the best will do. Powerful Camera Options • The Polycom EagleEye Acoustic camera, featuring built-in microphones and small footprint that easily mounts to the top of a flat-panel display, is the perfect fit for an executive office or huddle room. • Polycom EagleEye IV is a completely digital camera, with a 4k sensor to capture incredible detail, and offers industryleading flexibility for any room environment. • Polycom EagleEye Producer uses innovative facial-tracking algorithms to accurately frame all room participants, eliminating the “bowling alley” view that is all too common in video calls. • Polycom EagleEye Director delivers an affordable and personalized telepresence experience in group meetings by automatically locating the person speaking and, through simultaneous voice triangulation and face-finding, accurately cropping and framing their image in the display. RealPresence Group Media Centers Polycom® RealPresence® The Group Series Media Centers are packaged solutions for organizations looking to easily deploy video communications. RealPresence® Group Series Media Center Packaged Solutions • The Polycom® RealPresence® Utility Cart 500 allows users to bring in remote participants wherever they are needed. The ease-of-use and flexibility of a mobile cart will increase productivity through communications happening when and where you need to be. • The Polycom® RealPresence® EduCart ™ 500 solution is a flexible, movable videoconferencing solution that brings educators, experts, students or locations into the classroom no matter where they are located. • The Polycom® RealPresence® VideoProtect 500 solution is a safe, secure videoconferencing solution that delivers local services to citizens no matter where they are located, protecting the components and enabling video to be used in public or judicial environments. About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.com.sg Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 17110-0315 Polycom® RealPresence® Group Series Product Matrix Group Series Comparison RealPresence Group 700 RealPresence Group 500 RealPresence Group 310 1080p 60 fps video from 1.7 Mbps • • • 1080p 30 fps video from 1 Mbps • • • 720p 60 fps video from 832 Kbps • • • 720p 30 fps video from 512 Kbps • • • 4CIF 60 fps video from 512 Kbps • • • 4CIF 30 fps video from 128 Kbps • • • Polycom ® HD Voice™ audio to 22 kHz • • • 6 Mbps 6 Mbps 3 Mbps 2 1 1 HDMI 3 (HDMI 1.4) 1 (HDMI 1.3) 1 (HDMI 1.3) VGA 1 1 1 Component (YPbPr) 1 2 (HDMI 1.3) 1 (HDMI 1.3)** Video and audio performance* Maximum call speed Video inputs HDCI (Camera) Video outputs HDMI 3 (HDMI 1.3) VGA 3 Simultaneous video output signals 3 2 1** HDCI (Camera) 2 1 1 HDMI 3 1 1 ConferenceLink2 input ports 2 1 1 ConferenceLink2 devices supported 3 2 2 RCA line-in 2 1 1 Audio inputs 3.5mm stereo line-in POLYCOM REALPRESENCE GROUP SERIES PRODUCT MATRIX RealPresence Group 700 RealPresence Group 500 RealPresence Group 310 HDMI 1 1 1 RCA pair stereo line-out 1 1 1 Audio outputs 3.5mm Stereo line-out Connectivity Ethernet (10/100/1G) 2 1 1 USB 3 2 2 DB9 Mini-DIN 8-Pin Mini-DIN 8-Pin Maximum 720p30 HD connections 8 6 Maximum 1080p30 HD connections 4 4 Polycom® People+Content™ / H.239 via HDMI/VGA content inputs • • • H.239 via Polycom® People+Content™ IP • • • 1080p60fps content transmit • • • 1080p60fps content receive • • • Simultaneous 1080p video/content (one 30fps, one 60fps) • • • Simultaneous 1080p60 video and content • RS-232 MultiPoint (via optional license key) Content sharing* Additional features Polycom® EagleEye™ Director Camera • • • Polycom® EagleEye™ Producer • • • Polycom® Touch Control • • • Polycom® UC Board™ / VisualBoard Technology • • • Polycom® SoundStation® IP 7000 Integration • • • Polycom® SoundStructure® Integration • • • API support • • • Optional RTV, TIP integration • • • * 1080p option required for 1080p video and content. ** Second HDMI output can be enabled via optional license key About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.com.sg Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 17111-0315 DATA SHEET Polycom® Touch Control Telepresence at your fingertips The intuitive solution for accelerating Unified Communications (UC) and video collaboration throughout your organization The Polycom® Touch Control graphical interface solution is a highly-intuitive touch screen device that enables users to quickly initiate video conferences, free from complicated interfaces or technical support. By expanding user adoption of collaboration and allowing participants to focus on their meeting, the Polycom Touch Control solution accelerates your return on investment in telepresence and video solutions while making your organization more productive and efficient. Conference with confidence The Polycom Touch Control interface is ideal for enterprises, educational institutions, healthcare organizations, and any other group requiring faster and more efficient real-time collaboration. Featuring a high-resolution display that provides simplified navigation and menu selection, the Polycom Touch Control solution allows users to control all aspects of their conference experience, including finding colleagues, placing calls and sharing content. Users can easily connect to one another using a shared address book, on-screen keypad, and calendar entry. For quick access to room information, the Polycom Touch Control communicates with the Polycom HDX® and RealPresence® Group Series room telepresence solution which can be integrated with Microsoft ® Exchange software to provide complete location detail. The Polycom Touch Control offers multiple options for sharing content, enabling users to share their PC or MAC desktop via direct USB connection to the Touch Control, via VGA/DVI connection to the video codec or share content directly from USB flash drive connected to the Touch Control. Easy to use and deploy The Polycom Touch Control device leverages Power Over Ethernet (PoE) for clutterfree connectivity. Individual Polycom Touch Control devices can be easily paired and dedicated to any network-connected HDX or RealPresence® Group Series room telepresence system. Polycom Touch Control devices can be deployed in an identical configuration to provide users with a consistent experience regardless of environment, or devices can be individually tailored to unique workflows. Benefits • Reduced video conferencing learning curve and increased user adoption through a highly intuitive interface • Improved user experiences through one-touch control • Collaboration through seamless integration with Polycom HDX®, RealPresence® Group Series room telepresence systems, Polycom® RMX® platforms, Polycom SoundStructure ® systems, and Polycom OTX™, RPX™ and ATX™ immersive telepresence solutions DATA SHEET Polycom® Touch Control Specifications Product Specifications Electrical Package includes Power Over Ethernet (PoE) required Polycom Touch Control, stand and RJ45 (LAN) cable Physical Characteristics Compatible Systems • HDX 4500, 6000, 7000, 8000 & 9000 • RealPresence Group 300, 500 and 700 Usability • Touch control on 7-inch screen • Tap and touch control to access call controls and administrative menus • SoundStructure Mode -- Dialing -- Volume Controls • Intuitive menus -- Layout Manager -- Camera Control -- Dialing & Directory -- Admininistration Technology • P  olycom Touch Control with removable stand • 7.25” (W) x 5.5” (D) x 1 – 1.75” (H) Warranty • One-year return to factory parts and labor • 90-day software warranty • Service Contract Required Technical Documentation • A  ward-winning documentation for setting up, maintaining, and using the system • Available at www.polycom.com/videodocumentation Development Information Visit www.polycom.com/touchcontrol to sign up for the latest developments with Polycom Touch Control • Capacitive touch screen • Direct API command through network About Polycom Polycom is the global leader in standards-based unified communications (UC) solutions for telepresence, video, and voice powered by the Polycom® RealPresence® Platform. The RealPresence Platform interoperates with the broadest range of business, mobile, and social applications and devices. More than 400,000 organizations trust Polycom solutions to collaborate and meet face-to-face from any location for more productive and effective engagement with colleagues, partners, customers, specialists, and prospects. Polycom, together with its broad partner ecosystem, provides customers with the best TCO, scalability, and security for video collaboration, whether on-premises, hosted, or cloud-delivered. Visit www.polycom.com or connect with Polycom on Twitter, Facebook, and LinkedIn. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2012 Polycom, Inc. All rights reserved. Polycom®, the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. And are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 2738_0912 DATA SHEET Polycom® UC Board™ Transforming ordinary surfaces into virtual whiteboards Easy-to-share and easy-to-see—start creating Benefits People meet to strategize, share ideas, and plan. When meeting over distance, participants on the far end of a video meeting can be at a disadvantage during creative or brainstorming sessions when content is shared spontaneously, spurred by conversation in the meeting. Whiteboarding and smart-boards are a great way to creatively interact and capture ideas but traditionally have been expensive and cumbersome to install and use in a video setting. • S  imple and direct—USB connection directly to codec eliminates need to take up valuable camera inputs The Polycom® UC Board™ device is the perfect solution to transform any whiteboard or LCD monitor into an interactive video whiteboard space and it natively integrates with the Polycom® RealPresence® Group Series or Polycom® HDX® video system in the room. Sharing ideas in any video session is as simple as picking up a pen and starting to write, draw, and interact. The Polycom UC Board solution is the latest in break-through innovations from Polycom that are transforming the collaborative experience and elevating a typical video conference into a fully interactive and immersive session where people make decisions, solve problems, and move to action. From doctors illustrating a diagnosis to a patient, to an architect sketching the next concept for green construction, to a student solving a problem with classmates from around the world, the Polycom UC Board solution enables users to interact naturally and efficiently. Users can easily share with multiple participants and also record their work with Polycom’s recording and streaming technology. Leading technology innovation, unmatched performance Polycom is the only manufacturer to offer this ease of use and native integration for video whiteboarding by creating a direct connection from the video codec to any standard whiteboard or LCD in the room. Users just walk up to the board and pick up the stylus, and as soon as the pen touches the whiteboard, remote participants see the notations and are immediately engaged. The Polycom UC Board solution is an intuitive and collaborative addition to any conference room and will be used immediately and frequently. Set-up is quick and easy, and little to no user training is necessary. Users just pick up the pen and start writing. With standards-based content sharing, the Polycom UC Board allows users to share their work seamlessly with any other standards-based system from Polycom and other manufacturers without the need for any gateway or conversion software. Mobile users on Polycom ® RealPresence ® Desktop and Polycom ® RealPresence ® Mobile can also view information shared by participants using the UC Board solution. • H  ands-free operation— Automatically starts when the pen touches the surface; simple interface allows for immediate interaction • B  road interoperability—First and only solution that offers native integration; allows content viewing through standards-based H.239 across all UC devices regardless of location of physical whiteboard • C  ost effective—Leverage existing Polycom infrastructure and whiteboards you own. With no dedicated PC needed, installation is easy and sets up in minutes • Import and distribute—Slides can be imported and all annotations can be saved to easily distribute to attendees DATA SHEET Polycom UC Board Highlights Technical specifications The Polycom UC Board solution Requirements • A  llows you to use existing surfaces instead of purchasing expensive, fixed equipment • Works with any projector and whiteboard, RealPresence Group Series, and HDX Dual Screen LCD Packaged Solution • Install in minutes • Provides direct integration with video systems—and no other tool from any other manufacturer offers this capability • Polycom® RealPresence Group Series 300, 500, or 700 Hardware • Polycom® HDX® 9000 Rev B Hardware • Polycom® HDX® 8000 Rev B Hardware • Polycom® HDX® 7000 Rev C Hardware • Requires Polycom® HDX 3.0.3, Group Series 4.1.3 or higher not included • Dual monitors required (LCD with LED backlighting) User benefits • B  ring interactivity to any “standard” room quickly and easily • Motivate and energize conference participants by bringing them to the board to express their idea • Deepen the understanding of subjects by using content resources • Show presentations saved on a USB drive • Annotate whiteboards and presentations • Distribute annotated presentations to participants after the meeting Organizational benefits • T  ransforms any flat surface—whiteboards, LCDs, walls, tables and even glass—into a content sharing tool • Can be deployed quickly on multiple sizes of surfaces • Increases ROI on technology as well as conference room tools more quickly • Increase comprehension between all participants in a conference Package contents • • • • • • 1 x UC Board receiver 1 x wrist strap 1 x stylus 1 x AAA battery 4 x mounting plates 1 x 15-foot USB cable Polycom UC Board receiver • • • • • • Weight—2.65 oz (73 g)  imensions—9 x 2 in (24 x 5.1 cm) D Minimum active work area—17 x 11 in (43 x 28 cm) Maximum active work area:—108 x 60 in (275 x 152 cm) Ultrasonic and infrared Positional accuracy—+/- 1.5 mm Stylus • Weight—.6 oz (18 g) • Power—1 x AAA battery Warranty 1 year parts About Polycom Polycom is the global leader in open standards-based unified communications and collaboration (UC&C) solutions for voice and video collaboration, trusted by more than 415,000 customers around the world. Polycom solutions are powered by the Polycom ® RealPresence ® Platform, comprehensive software infrastructure and rich APIs that interoperate with the broadest set of communication, business, mobile and cloud applications and devices to deliver secure face-to-face video collaboration in any environment. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 10364_0114 DATA SHEET Polycom® EagleEye™ Director The most intelligent camera in Unified Communications and Collaboration delivers breakthrough HD RealPresence® experience The Polycom® EagleEye™ Director changes the face of group video communications by enabling close-up views of every speaker in a video conference, regardless of their location or the number of people in the room. With fully automated camera pan, tilt, and zoom motions, the EagleEye Director resolves the common problem in video conferencing of seeing all participants during a meeting, but not being able to see facial expressions of the person talking. Now, by highlighting, zooming in, and framing active speakers, everyone can clearly see critical facial expressions and read the subtle body language which enables deeper engagement and more effective meetings. Leveraging patented technology, including voice triangulation, face finding, and an innovative dual-camera configuration, the EagleEye Director delivers breakthrough affordability in personalizing the telepresence experience for every group conference and enables richer communication and more productive meetings. With meeting participants no longer needing to worry about staying in the camera view or interrupting the flow of conversation to handle the remote control, they can spend 100% of their time in meetings focusing on the bigger issue—their business. Innovative technology delivers unmatched value With powerful processing technology on board, the EagleEye Director ships ready to be used in conjunction with any of the Polycom® HDX® or Polycom® RealPresence® Group series room telepresence systems and is simple to set up through a single cable connection. An array of seven microphones in the base of the unit allows the EagleEye Director to precisely locate voices in a variety of room shapes and sizes, making it the ideal solution for large conference rooms, class rooms, or board rooms. Locate, recognize, frame, display Beyond advancing the technology, Polycom leveraged deep human factor expertise to optimize EagleEye Director behavior. Once the voice has been located, the EagleEye Director executes facial detection algorithms to determine if the user is speaking to other users in the room or to meeting participants at the far end. The camera will then automatically ‘zoom in’ and position the speaker in the optimal proportion and location in the viewing window. This multi-step process helps ensure that far-end participants always enjoy a high-impact, immersive experience. A wide-panning radius of the cameras gives users the flexibility to move freely about the room with the confidence that the EagleEye Director will always keep them clearly in view. This is ideal for classrooms and other environments where room layouts may be more challenging. Benefits • M  akes your meetings more productive by automatically locating active speakers and through simultaneous voice triangulation and face-finding accurately crops their image on to the display • M  akes training more engaging for better retention of information, speeds user adoption, and delivers faster ROI through maximum ease of use and heightened meeting interaction • Installs quickly and easily to any Polycom HDX or RealPresence Group series room telepresence system with a single camera-to codec connection • F  lexible viewing capability utilizing both cameras with a direct-cut going from speaker to speaker or the preset room view allowing for users to see the whole room before framing the active speaker DATA SHEET Polycom EagleEye Director Specifications Product specifications Compatible Polycom video systems Physical characteristics Package includes • HDX 9000, 8000, 7000 and 6000 Series • RealPresence Group 700, 500 and 300 Series • B  ase box with vertical array 19.2” x 25.3” x 5.6” (H x W x D) Recommended room size • Auto sensing power supply • Typical operating voltage/power -- 60VA @ 120V @ 50Hz @ .49 PF -- 60VA @ 120V @ 60Hz @ .49 PF -- 74VA @ 200V @ 50Hz @ .40 PF -- 73VA @ 200V @ 60Hz @ .40 PF -- 87VA @ 260V @ 50Hz @ .34 PF -- 86VA @ 260V @ 60Hz @ .36 PF • E  agleEye Director base, power supply and necessary cables -- 2200-82559-xxx • E  agleEye Director base, power supply, necessary cables and one EagleEye III camera -- 7200-82631-xxx • P  articipants should be within 25 feet (7.62m) of EagleEye Director • Performance may vary in different room configurations • E  agleEye Director base, power supply, necessary cables and two EagleEye III cameras -- 7200-82632-xxx Modes • Room view between speakers • Direct-cut between speakers* Connections Compatible cameras • 1 HDCI out to video system • USB for diagnostics & local upgrades • Stereo phoenix connector for remote audioprocessing • (2) EagleEye™ II • (1) EagleEye™ II & (1) EagleEye™ III • (2) EagleEye™ III Traditional conference Front view Electrical *RealPresence Group Series with 4.1.3 or higher Improved experience with EagleEye Director Rear view Side view Attaching cameras About Polycom Polycom is the global leader in open standards-based unified communications and collaboration (UC&C) solutions for voice and video collaboration, trusted by more than 415,000 customers around the world. Polycom solutions are powered by the Polycom ® RealPresence ® Platform, comprehensive software infrastructure and rich APIs that interoperate with the broadest set of communication, business, mobile and cloud applications and devices to deliver secure face-to-face video collaboration in any environment. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 10388_0114 SECTION IV Platform - UC Infrastructure Solutions Polycom RealPresence Platform solutions provide the highest interoperability, scalability and reliability compare to any other video infrastructure solution available today. Supporting over 75,000 users on a single network, the award-winning RealPresence Platform will meet all the video collaboration needs of any organization, small or large, and provide seamless connectivity regardless of device type, protocol, network type, or bandwidth. SOLUTION BROCHURE Polycom® RealPresence® Platform Collaborate with anyone, anywhere, on any device SOLUTION BROCHURE Polycom® RealPresence® Platform Unleash the Power of Human Collaboration How we communicate, collaborate, share and manage information and where we work are all rapidly changing. At the same time hyper-competition and globalization require teams from around the world to come together and work more efficiently, improve business process and ultimately make the right decisions faster. Simply put, organizations must find better ways to work together to succeed in our fast-paced world. Whether you want to improve communications, increase productivity, or enhance your corporate culture, nothing is as effective as solutions that unleash the power of human collaboration across any distance, device, or timeline to save costs and drive topline growth. Consider for a moment, if everyone had access to featurerich collaboration technologies on their own personal device. Imagine that anyone could use these technologies without having to learn anything new–that they are easy to use, intuitive and integrated into the way people already do business every day. What if these people could see and hear one another in crystal clear, high-definition and review, refine and approve content on the fly? And what if they could integrate these collaboration benefits into their business processes and ecosystems to become exponentially more effective at understanding one another and getting business done? Polycom® RealPresence® Platform is the answer to these questions and many more to help you unlock greater opportunities and achieve better business results. It starts with our singular focus on our customers’ successhelping you achieve success through solutions that are focused on delivering a collaborative experience that your people will adopt as an everyday part of the way they do business. Organizations looking to enable impactful collaboration choose Polycom because we offer an exceptional user experience, the highest interoperability, and a wide range of choice to meet the needs of any size organization and budget. Polycom provides intuitive and comprehensive audio, video and content solutions that take the power of human collaboration to a greater level by supporting any line of business, any user, and the needs of IT. Supporting small organizations (less than 100 employees) to large, multinational organizations with 50,000+ employees, the award-winning Polycom® RealPresence® Platform will meet all the video collaboration needs of any organization, while providing seamless connectivity regardless of device type, protocol, network type, or bandwidth. SOLUTION BROCHURE Polycom® RealPresence® Platform “We needed a highly available, scalable solution that could be virtualized and flexible enough to move around any server, any data center and always be on– the RealPresence Platform, met all those criteria. Our main goal is protecting lives and property–if the stream of information isn’t available our people can be left stranded and it could mean someone’s life in the public or one of our fire fighters, so having a video collaboration system that is available is extremely important. The RealPresence Platform is part of our communications and collaboration now and in future.” Ashley Van Amstel, Information Technology Manager, New South Wales Rural Fire Service How Polycom is Different Virtual Meeting Rooms (VMRs) Comprehensive management Allows people to collaborate with remote teams using any device, from any location–scale up to 375,000 VMRs and support for up to 75K simultaneous devices, 64 bridges or easily spin-up and down virtualized resources. Provides tools that are robust, yet easy to navigate for the IT administrator to effectively plan, manage, and monitor the video network including alarms, tracking, and reporting to assure mission-critical delivery. Ease of use B2B and B2C video collaboration A high quality and secure experience that’s simple to use for all users from immersive telepresence and room systems, to mobile and web users–easily expanding collaboration to anyone on any device inside or outside the organization. Video conferencing and content sharing isn’t limited to just your organization–collaborate with partners, customers, vendors, and virtually anyone outside the organization on any device. Investment protection Open Solutions With innovative high quality audio, video, and content sharing that’s interoperable with business applications and workflows you already use every day–no need to learn new tools or processes. Open API’s allow full access to the broadest capabilities we offer and the freedom to customize and build the solution that works best with your workflow. And, an ecosystem of partners helps deliver the most complete collaboration solution available today. Directory services with presence Provides a simple click to call environment where people can quickly video conference with each other on-demand without losing critical time in meeting setup and calendar alignment. Choice and Flexibility Polycom RealPresence Platform makes it easy to deliver powerful collaboration tools for your organization with flexible deployment options allowing you to choose the best solution to meet your specific needs. Whether your preference is CAPEX or OPEX, Polycom RealPresence Platform video delivery choices include onpremises, Video-as-a-Services or any hybrid configuration. All RealPresence Platform solutions give you a highly customizable video delivery platform built for the rigors of today’s dynamic business climate. SOLUTION BROCHURE Polycom® RealPresence® Platform Polycom Global Services Polycom’s number one priority is ensuring our customers’ success in achieving business outcomes by providing the expertise needed to realize the full potential of their investment in collaboration solutions. From planning, deploying and integrating to supporting, operating and optimizing collaboration solutions within the UC environment, Polycom has service offerings that assist you throughout your collaboration journey. Solution design and readiness services ensure you get the video collaboration solution that’s right for your unique organizational requirements. Implementation services speed the time to solution readiness, and integration services ensure the solution works seamlessly within your existing UC and business applications environment. Support services provide flexible customer care options that range from standard technical support to proactive services designed to increase solution value and utilization. Management and monitoring, analytics and adoption services continue to increase the value of your video solution and unlock new potential for your organization and your users. By engaging with Polycom services, you will enjoy increased productivity, actionable insights, improved user adoption, risk mitigation, investment protection and a better overall ROI from your voice and video communication and collaboration solution. Your success in driving business outcomes is our ultimate goal. About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 14937-1214 DATA SHEET Polycom® RealPresence® CloudAXIS® Suite Secure, enterprise-grade video collaboration with anyone using a web browser Until now, secure, enterprise-grade video collaboration has been available only within the company firewall. Now, with the Polycom® RealPresence® CloudAXIS® Suite, you can enjoy the same high-quality video collaboration with anyone outside your company. Polycom RealPresence CloudAXIS Suite is a first-of-its-kind video collaboration software solution that enables businesses to collaborate with other businesses— or individuals—easily and securely, independent of application, system, or device. It is a pure software extension of the Polycom® RealPresence® Platform for private and public cloud deployments enabling universal access to enterprise-grade video collaboration to any business (B2B) or consumer (B2C) at the highest quality, interoperability, reliability, and security. Video collaboration that’s simple to use With a browser and web camera on a PC, smartphone, or a tablet, RealPresence CloudAXIS Suite extends web video collaboration to anyone. It includes the industry’s first presence-aware global directory that integrates contacts from popular social applications such as Google Hangouts™ and Facebook® enabling you to invite them via IM into a secure impromptu video collaboration meeting that is Polycom powered. For scheduled meetings, RealPresence CloudAXIS Suite lets you easily arrange future meetings and automatically sends email and calendar invitations with the meeting details, including a web link for simple click-to-connect convenience. Comprehensive host control features include high resolution content sharing that can also be initiated by anyone in the meeting, along with group chat, and session recording. For people on the go, you can invite Polycom® RealPresence® Mobile users, making it easy to extend video collaborative experiences with mobile users anytime and anywhere. Universal access available to everyone Bringing people together and collaborating over video is made easy with RealPresence CloudAXIS Suite—confidently, and with the same enterprise-grade, secure meeting experience that all Polycom mobile, desktop, room and immersive theater system solutions provide. The RealPresence CloudAXIS Suite is delivered as a software solution to be installed on a customer-provided industry standard server, and leverages core capabilities of the enterprise-grade video infrastructure provided by the Polycom RealPresence Platform, the industry’s most interoperable, scalable, and secure UC platform. Benefits • Access to billions of B2B and B2C users regardless of device, protocol, or service • Invite anyone, anywhere to join your video call via a browser with consistent high quality and security • Single presence-aware global directory supporting Google Hangouts and Facebook contacts • Host or join a video conference using a wide range of Polycom mobile, desktop, room and immersive theater systems • Collaborate over video with anyone with a web browser and web cam—confidently, with the same enterprise-grade, secure meeting experience that all Polycom solutions provide DATA SHEET Polycom RealPresence CloudAXIS Suite Product specifications Video Minimum requirements for each virtual server (two per deployment) • Displayed up to full screen • Video mute • Quad 2 GHz Intel Xeon E5 series or Quad 2.5 GHz Intel Xeon 5500 series • 4 virtual cores (8 virtual core recommended) • 4 GB RAM (8 GB recommended) • 100 GB storage • vSphere 5.0 or 5.1 Audio Minimum Windows PC requirements • H.264 high profile AVC/SVC • Transmit/receive video -- Up to 720p/30 fps • • • • • • • Audio mute G.711U G.711A G.722.1C Polycom® Siren® LPR Acoustic Echo Cancelling (AEC) Automatic Gain Control (AGC) Host controls • • • • • Scheduled meetings Ad-hoc meeting Roster Group chat Presenter Control • Intel Core 2 Duo 2.5 GHz, or AMD equivalent • 2 GB RAM • Windows 8, Windows 7, or Windows Vista Minimum Mac Requirements • Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor • 2 GB of RAM • OS X Snow Leopard, OS X Lion 10.7, OS X Mountain Lion 10.8, or OS X Mavericks 10.9 Browser requirements Content • BFCP (SIP) • Up to HD/720p/5 fps • Share desktop application (in non-tunneled mode) • View shared content • Dual monitor display Security • HTTPS support • SIP security TLS+SRTP • Participant passcodes • • • • Internet Explorer 9 or later Firefox 14 or later Chrome 11 or later Safari 5.0.6 or later (Mac only) Polycom RealPresence Platform requirements • Polycom® RealPresence® Collaboration Server -- 8.2 or later • Polycom® RealPresence® Access Director™ -- 3.0 or later (3.1 required for HTTPS Tunneling) -- Polycom® RealPresence® Resource Manager -- 7.1 or later Social contact support • Google Hangouts • Facebook Endpoint support Polycom® RealPresence® Immersive Polycom® RealPresence® Group Series Polycom® RealPresence® Room Systems Polycom® RealPresence® Desktop, version 2.1 for Windows® or higher • Polycom® RealPresence® Mobile 2.3 • Any SIP or H.323 endpoint supported by Polycom RealPresence Platform • • • • Error resiliency • Polycom® Constant Clarity™ technology Devices and accessories • • • • Standard USB web camera Built-in webcam 3.5 mm headset Stereo Bluetooth headset Languages supported • English, French, Italian, Spanish, German, Russian, Portuguese, Simplified Chinese, Japanese, Korean • Polycom® RealPresence® DMA® -- 6.0.2 or later About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 16712_0215 DATA SHEET Polycom® RealPresence One™ A comprehensive offering including Polycom® RealPresence® Platform software and services for video and content collaboration, sold by subscription A business leader’s challenge…and opportunity Whether you want to improve communications, increase productivity, or enhance your corporate culture, nothing is as effective as enabling feature-rich collaboration and conferencing experiences. Video, voice and content collaboration are evolving rapidly— moving from the conference room to teleworkers, mobile workers, and knowledge workers—both inside and outside your organization. And with the rise of the virtualized datacenter, it is easier than ever to dynamically spin-up or spin-down video services based on bursts in demand, and to effectively measure the positive impact of these services across the organization. Introducing the easy way to make your entire organization more agile, more responsive, and more connected: Polycom® RealPresence One™. A complete software and services solution Polycom RealPresence One is the industry’s most reliable, interoperable, and scalable solution to video-enable your organization. It contains intelligent infrastructure, the Polycom RealPresence Platform, that makes video collaboration always available to everyone across any network, protocol, application or device—delivered as software— and optimized for deployment in your virtualized datacenter. RealPresence One is a holistic offering that fits the needs of any organization, inclusive of virtualized infrastructure and powerful services. You simply decide on the number of people you want to enable with video and collaboration services and how many multiparty connections you want. We provide you with a yearly subscription that is right-sized for your organization and exactly what you need. Desktop, mobile, and browser-based video applications are included, and it’s easy to scale as demand and usage grow. Professional services that include implementation, benchmarking, and analytics will expedite rollout and ensure user adoption. A flexible collaboration framework RealPresence One supports virtual software deployment strategies—increasing the flexibility, manageability, and efficiency of your video deployment. This software and services solution speeds installation for faster time-to-service, provides single pane of glass for management and monitoring, and allows IT managers to plan and optimize resources in their virtual datacenter. And, because it’s from Polycom, RealPresence One supports our long-standing philosophy for open standards, making it natively interoperable with UC solutions that already exist in your network and also with other standard-based solutions from third-party vendors. Only RealPresence One—the complete collaborative solution offered as a simple subscription—provides the flexibility, scalability, and manageability to address every aspect of your business. It will dynamically connect your organization and create a tangible competitive edge. Benefits • Enjoy simplicity—A comprehensive offering includes all the software and services you need to ensure success • Low risk—No CAPEX investment, increase video resources anytime, and renew subscription annually • Align with strategic IT policies—Add video infrastructure to your existing virtualized datacenter • Increase agility—Easily spin-up and spin-down video capacity based on your organization’s changing needs • Reduce deployment time—Software is quick and easy to deploy, especially for trials and proof-of-concepts • Reduces total cost of ownership— Virtual appliances and applications use your IT resources more efficiently, supporting datacenter consolidation DATA SHEET Polycom RealPresence One Specifications RealPresence One is sold as a subscription by choosing any number of the following components: User License • 1 person connected to the network using any software or hardware video system • 1 non-personal device such as a conference room video system Standard Connection • Connection of a single device to a multiparty call • VoIP, SVC up to 720p HD, AVC up to CIF Universal Connection • Connection of a single device to a multiparty call with advanced features • VoIP, SVC up to 720pHD, AVC up to 1080p/30 HD, transcoding, advanced layouts, TIP support Services • Customers choose between Elite, Advantage or Premier Services RealPresence One includes: RealPresence Platform, Virtual Editions • Polycom ® RealPresence ® Platform Director -- Single pane of glass to monitor both data center resources and RealPresence applications, both hardware and software -- Quick turn-up of RealPresence Platform, Virtual Editions software instances -- Hybrid support for monitoring both virtual edition and hardware appliances -- Software repository manages virtual edition software images • Polycom® DMA®* -- SIP registrar & proxy -- H.323 gatekeeper -- Bridge virtualization -- Virtual meeting room automation and management -- Advanced dial plan management • Polycom ® RealPresence ® Resource Manager* -- Device monitoring, provisioning and management -- Conference scheduling and management -- Directories and global address books • Polycom® RealPresence® Access Director™ -- Enables secure remote, mobile and B2B calling scenarios with SIP and H.323 -- AVC and SVC support • Polycom® RealPresence ® Collaboration Server -- Supports up to 60 HD 720p30 SVC or 20 HD 720p30 AVC in a single virtual instance -- Broad, native support for a range of standards and protocols including AVC, SVC and RTV -- Web-based and application-based management & monitoring -- Over 30 different conference layouts including personal and auto layout options Software conferencing endpoints • Polycom ® RealPresence ® CloudAXIS™ Suite -- Secure, enterprise-grade video collaboration with anyone using a browser and web camera -- Single presence-aware global directory supporting Google Talk and Facebook contacts -- Simple click-to-connect convenience invites anyone by sending a URL link in an IM, email, or calendar invitation -- Support for Apple iOS and Android -- H.264, H.264 AVC/SVC High Profile -- Encode Up to 480 x 270/15 fps -- Decode Up to VGA/30 fps • Polycom ® RealPresence ® Desktop -- Support for PC and Mac -- H.264, H.264 SVC, H.264 High Profile, H.261/H.263+ -- Video encode and decode up to 720p/30 fps Microsoft® Lync® option • Polycom ® RealPresence ® Content Sharing Suite application • The ability to join Microsoft Lync 2010 or 2013 clients into any point to point or multiparty meeting • The ability for audio-only participants to join content sharing sessions through browser-based plug-in • RTV up to 720p and H.263 CIF protocol supported • Industry-first content sharing supported, up to 720p resolution Services options • Premier Software option -- Software updates -- 8x5 support • Advantage option adds -- Adoption Services -- Analytics & Benchmarking -- 24x7 support • Elite option adds -- Additional proactive account management services -- Elite Service manager to provide additional support resources Software specifications can be found in the RealPresence Platform, Virtual Editions data sheet. • Polycom ® RealPresence ® Mobile *A PIs included for RealPresence DMA and RealPresence Resource Manager About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 15850-1214 DATA SHEET Polycom® RealPresence® Platform, Virtual Editions Virtualize your mission-critical video and voice applications and increase the flexibility, manageability, and efficiency of your deployment. The software evolution The Polycom® RealPresence® Platform is the intelligent infrastructure that makes video collaboration always available to everyone across any network, protocol, application or device of choice. With the rise of the virtualized datacenter, Polycom has evolved the components of the RealPresence Platform to support virtual software deployment strategies—increasing the flexibility, manageability, and efficiency of your video deployment. The RealPresence Platform can now can now be deployed instantly as software, making video and voice collaboration simple and scalable in any environment. Hardware independence The components of the Polycom® RealPresence® Platform, Virtual Editions are 100% independent from the physical hardware, and work with any and all operating systems and applications that run on standard servers. This allows IT managers to consolidate x86 servers along with their network and storage resources into a unified pool, where video and voice applications run alongside other business applications in the virtual datacenter. Virtual editions of the RealPresence Platform speed installation for faster time-to-service, provide single pane of glass for management and monitoring, and allow IT managers to plan and optimize resources. Industry-leading investment protection for hybrid environments For customers who have already invested in hardware components of the Polycom RealPresence Platform, the virtual editions offer an easy transition to software by working seamlessly with existing hardware infrastructure. This architecture eliminates collaboration silos caused by systems that don’t talk to each other, including support for emerging standards such as SVC. Virtual editions of the platform are standardsbased and natively interoperable with UC solutions that already exist in a customer network, and also with third-party vendor solutions, giving customers the best investment protection in the industry. A lean, dynamic organization The result is a flexible approach to video architecture—producing significant savings in capital and operational costs. IT managers can dynamically spin-up or spin-down video services based on demand, making the whole organization more agile, more responsive, and more connected. Benefits • Increases agility—Easily spin-up and spin-down video capacity based on your organization’s changing needs • Increases resilience—Software provides better disaster recovery and easier backups for business continuity • Reduces deployment time— Software is quick and easy to deploy, especially for trials and proof-of-concepts • Reduces total cost of ownership— Virtual appliances and applications use your IT resources more efficiently, supporting datacenter consolidation • Aligns with strategic IT policies— Add video infrastructure to your existing virtualized datacenter • Aligns with procurement policies — Purchase software the with the same CapEx or lease program as your existing platform components • Provide flexibility and choice— Supports hybrid environments with seamless interoperability with existing hardware components DATA SHEET Polycom RealPresence Platform, Virtual Editions Specifications Environment requirements Category Requirement description Per VM Instance 4 to 16 physical cores Server Hardware Requirements 8 to 64 virtual cores (optional hyper-threaded) 2.0 Ghz (Intel Xeon E5 Series or better CPU) or 2.5 Ghz (Intel Xeon 5500 Series or better CPU) 2.9 Ghz (Intel Xeon E5 Series or better recommended for RealPresence® Collaboration Server) VMware vSphere 5.1, ESXi 5.1 Recovery vSphere HA (Optional) Directory External LDAP (Optional) RealPresence Platform, customer environment requirements RealPresence Platform products Recommended full capacity VM instance Minimum lab environment VM instance RealPresence® Collaboration Server 32 virtual cores 16 GB RAM 120 GB storage 20HD / 60 SVC ports 8 virtual cores 16 GB RAM 30 GB storage 5HD / 15 SVC ports RealPresence® DMA® 16 virtual cores 8 GB RAM 100 GB storage 5,000 concurrent calls 2 virtual cores 8 GB RAM 25 GB storage 50 concurrent calls RealPresence® Resource Manager 24 virtual cores 16 GB RAM 146 GB storage 50,000 devices 2 virtual cores 8 GB RAM 50 GB storage 400 devices RealPresence® Access Director™ 8 virtual cores 8 GB RAM 64 GB storage 900 simultaneous calls 1 virtual core 4 GB RAM 16 GB storage 5 simultaneous calls RealPresence® Capture Server 16 virtual cores 8 GB RAM 50 GB OS storage >40 GB data storage 6 simultaneous calls 3 live streams 8 virtual core 8 GB RAM 25 GB OS storage 40 GB data storage 2 simultaneous calls 1 live stream RealPresence® Platform Director 8 virtual cores 8 GB RAM 100 GB storage 10 instances 4 virtual cores 8 GB RAM 25 GB storage 5 instances Total resources required 104 virtual cores 25 virtual cores 64 GB RAM 52 GB RAM 548 GB accessible storage for applications 171 GB accessible storage for applications DATA SHEET Polycom RealPresence Platform, Virtual Editions Specifications Other virtual solutions Virtual extensions of the RealPresence Platform Recommended VM instance Minimum VM instance RealPresence® CloudAXIS™ Experience Portal 8 virtual cores 8 GB RAM 25 GB 800 concurrent sessions 4 virtual cores 4 GB RAM 25 GB 300 concurrent sessions RealPresence CloudAXIS Scheduling Portal 8 virtual cores 8 GB RAM 100 GB 3,000 concurrent host logins 4 virtual cores 4 GB RAM 25 GB 1,000 concurrent host logins 8 virtual cores 8 GB RAM 80 GB OS & App Data storage varies 1,000 concurrent users 4 virtual cores 8 GB RAM 40 GB OS & App 40 GB data storage Up to 100 concurrent users 8 virtual cores 16 GB RAM 100 GB 20,000 installed users 500 concurrent users 4 virtual cores 8 GB RAM 100 GB 5,000 installed users, 100 concurrent users RealPresence® Media Manager RealPresence® Content Sharing Suite About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 13647-0714 DATA SHEET Polycom® RealPresence® Collaboration Server, Virtual Edition Polycom® RealPresence® Collaboration Server helps thousands of companies get business done faster no matter where their people are. The Polycom® RealPresence® Collaboration Server, Virtual Edition is for customers who want to virtualize (some or all) their video conferencing infrastructure alongside other virtual applications in the data center. Polycom RealPresence Virtual Editions are software versions of the award-winning Polycom® RealPresence® Platform that are optimized for virtual deployment offering tight alignment to IT policies and procedures, reduced total cost of ownership, and expanded flexibility. Reduce cost and complexity RealPresence Collaboration Server, Virtual Edition, unites islands of communication while reducing cost and complexity through it’s innovative architecture. Providing the industry’s first and only native support for AVC and standards-based SVC protocols, RealPresence Collaboration Server, Virtual Edition, eliminates the need for ‘work-arounds’ including expensive gateways and extra boxes. Native AVC and SVC support is a continuation of Polycom’s approach to adopt new standards and protocols as they emerge so that IT leaders don’t have to pick and choose them. With RealPresence Collaboration Server, Virtual Edition, IT leaders can protect UC investments and build for the future with confidence. Get ahead of the mobility curve Usher in a new era of video collaboration with BYOD “Bring Your Own Device” policies give your organization the freedom to meet with anyone, from anywhere without compromising on cost, caller experience or interoperability. Empower your employees with personal collaboration, whether at home or on-the-go using free SVC-enabled Polycom® RealPresence® Mobile and RealPresence® Desktop applications. Use RealPresence Collaboration Server, Virtual Edition to seamlessly bring your callers together with groups around the organization and beyond. No more wasted hours in long commutes; no more travel weary employees. Transform the office into a high-performance workplace With the RealPresence Collaboration Server, organizations can collaborate from anywhere through video conferencing that is easy to join—as simple as clicking a link from a calendar or social business application or making a phone call. For IT, Polycom RealPresence Collaboration Server provides flexibility and control to administrators through customizable virtual meeting rooms and user profiles. Its straightforward administrator interfaces help enable consistent, in-person communication experiences without cumbersome technology roadblocks, speeding your rate of video collaboration adoption to increase productivity. Benefits • Scalable—Designed for virtual environments, allowing for unlimited scale, while also acting as a seamless extension to an existing RealPresence Collaboration Server environment • Interoperability without compromise—Delivers interoperability (native AVC and SVC support) and integration with leading UC applications and environments—no video isolation— without expensive gateways or extra boxes • In-person experience—New technology eliminates video delay and combines with unmatched support for H.264 High Profile, Polycom® Lost Packet Recovery™, Polycom® HD Voice™ and StereoSurround, for a truly face to face collaboration experience • Enterprise quality—Extensible to the RealPresence Platform for management, call control, bridge virtualization, firewall/traversal and recording DATA SHEET Polycom RealPresence Collaboration Server, Virtual Edition Product specifications Capacity • Dynamic Resource Allocation™ supports up to: -- 10 HD 1080p30 transcoding resources -- 60 HD 720p30 (Polycom) SVC endpoints -- 20 HD 720p30 H.264 transcoding ports -- 40 SD @ 30 fps H.264 transcoding ports -- 40 CIF @ 30 fps H.264\H.263 transcoding ports -- 120 VoIP endpoints • Integration with Polycom ® RealPresence ® DMA® 7000 system for high-scale, redundant conferencing Video support • From QCIF to 720p including intermediate resolutions • H.263 (H.263++), H.264 Baseline and High Profile, H.264 Annex G (SVC) • 16:9 and 4:3 aspect ratio • Native Microsoft RTV support • H.239 content sharing resolution (H.263/H.264): VGA, SVGA, XGA and 720p Audio support • G.711a/u, G.722, G.722.1C, G.722.1, G.719 G.729A, and Polycom® Siren™ 14, Siren 22, and Siren 22 LPR • Siren 22 LPR SAC (Scalable Audio Coding) for SVC calls • IVR prompts for auto attendance • User and managed mute control • DTMF support Management tools • Web-based and application-based management & monitoring • View up to 10 Polycom RealPresence Collaboration Server platforms • Administrator, operator, chairperson, and auditor views • Complete XML API kit for 3rd party application integration • Up to 4000 address book entries • Address book quick search • Operator conference Polycom, Inc. 1.800.POLYCOM www.polycom.com • Scheduling and gatekeeping functions via the RealPresence ® Resource Manager and RealPresence ® DMA •  Move participant between AVC conferences • Conference templates to easily save layouts for recurring meetings • External database access (LDAP/AD) Language support • English, Simplified Chinese, Traditional Chinese, Japanese, Russian, German, Korean, Spanish, French, Italian, Portuguese, Norwegian • Double Byte (unicode) site names Network support • Network Separation (multiple IPs) • ICE and SRTP Support–video and content • IP H.323 and SIP–video and content • VoIP voice • IPV4 • 10/100/1000 Mb interface • 64 kbps to 2 Mbps conference data rates • Up to 768 kbps for content • Direct dial-in from any network Transcoding • • • • • • Audio algorithms Video algorithms Networks Resolution Frames rates Bit rates IP QOS • Polycom ® Lost Packet Recovery™ (LPR ™ ) technology for AVC calls • Polycom error resiliency algorithms for SVC calls • DiffServ • IP Precedence • Dynamic jitter buffer • Voice and video error concealment • Tiered administrative access levels • Secure conference mode Conferencing highlights • Support for Polycom ® RealPresence ® CloudAXIS™ Suite • Integration with Polycom ® RealPresence ® Capture Series for recording and streaming •  Unified conferencing (voice, video and data) • Over 30 different conference layouts • Personal (AVC) and auto layout options • Layout range 1x1 to 3x3 (SVC) to 4x4 (AVC) • Support of Polycom ® LPR technology on both H.323 and SIP protocols (AVC) • Advanced error resiliency for SVC calls • Support standard H.264 High Profile • Customized HD welcome slides • Layout background (skin) options (AVC) • Lecture and presentation mode (AVC) • Conference profiles • Conference templates • Far-end camera control (FECC) H.224/ H.281, H.323 annex Q and SIP FECC (AVC) • Conference dial out (AVC) and dial in • Up to 2000 virtual meeting rooms • Advanced IVR flow for AVC calls • Multilingual and transparent site name options • H.239 support over H.323 cascaded links (between any Polycom bridges) Native integration Microsoft® Lync ® server (OCS 14) Software specifications can be found in the RealPresence Platform, Virtual Editions data sheet. 1. Media and signaling encryption is not available in all areas. Please contact your local Polycom representative for more information. Security • Separation of management and media networks • AES media encryption (IP) 1 • Transport layer security (SIP and management network) Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.com.sg Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 17718-0415 SECTION IV Microsoft Lync Solutions Polycom offers the broadest portfolio of video solutions that are standards-based and work natively with Microsoft Lync. We've not only designed our solutions to work seamlessly with Microsoft Lync but we have designed them to be intuitive and familiar for the user. Your users will be productive on day one. SOLUTION BRIEF Polycom Solutions for Microsoft® UC Environments Complete voice and video solutions that extend Microsoft unified communications and empower user collaborative experiences Benefits • Broadest portfolio—Select from the full line of purpose-built solutions optimized for Lync or Polycom standards-based, interoperable voice, video, telepresence, and video content management solutions • Direct integration—Polycom solutions integrate and interoperate with Microsoft® UC suites including Microsoft® Lync® without gateways, resulting in lower total cost of ownership (TCO) and a better user experience • Workflow integration— With Microsoft and Polycom, people communicate through applications they use every day, including Microsoft® Office ® and Microsoft® SharePoint® • Secure business-to-business (B2B) communications— Communicate with federated partners and customers securely across firewalls, through Microsoft® Edge Server • Multivendor UC support— Polycom® RealPresence® Platform supports Polycom, Cisco® CUCM and Microsoft Lync environments in the same virtual meeting room, allowing customers to plan the migration to Microsoft Lync while maximizing existing investment The challenge Dynamic work environments are made-up of people on the move and virtual teams across different time zones. This makes it challenging to access an expert or to secure information. You need a communication solution that anchors fast-moving teams and enables communication from any device, anywhere; and critical to your success, and ease of use and HD quality voice and video to help drive user adoption. And communication tools that integrate with applications you use daily that are managed through a single interface to streamline deployment and speed your return on investment (ROI). In an increasingly visual society, easy access to real-time and on-demand video collaboration on social business platforms is becoming a key factor in facilitating communities within an organization, and in keeping distant teams connected. Polycom and Microsoft connect people everywhere Polycom and Microsoft ® deliver a complete and interoperable end-to-end unified communications (UC) solution for voice, video, conferencing and collaboration and connect people from any device, and from any location. Your employees can collaborate with anybody securely and instantly. Microsoft ® Lync ® provides presence information within email and business applications such as Microsoft ® Outlook® and Microsoft ® SharePoint ® and allows users to find and initiate conversation without leaving the application. It also lets you collaborate with virtual teams inside as well as outside firewalls, with your colleagues working from home or on a business trip, or with federated customers and partners. Polycom solutions extend the benefit of Microsoft Lync and enable highly scalable and secure voice and video collaboration experiences in multiple environments beyond home and work office to conference rooms, hospital floors, and retail shops—all from within the familiar Microsoft Lync interface. Beyond real-time communications Because communications need to extend beyond real-time exchanges, Polycom solutions provide a centralized video repository to receive Microsoft Lync-generated recordings and automatically publish them to Microsoft SharePoint for access by authorized team members. By creating a video content management layer within Microsoft SharePoint, Polycom makes it easy for employees to access video recordings and easy for administrators to manage and scale. Your organization SOLUTION BRIEF Polycom Solutions for Microsoft UC Environments benefits from on-demand and live video streaming available from a single location for training, user generated video content, internal communication, archiving, and compliance purposes. Solution benefits Through specifically-built developments optimized for Microsoft Lync and a wide set of interoperable voice and video choices, Polycom gives you unsurpassed flexibility in deploying enterprise voice, video, conferencing and collaboration solutions. Also, the Polycom® RealPresence® Platform adds universal video collaboration for Microsoft Lync and non-Lync systems, which allows your organization to plan Lync migration without disruption and provide mobile to immersive telepresence connectivity. Some of the benefits of Polycom solutions include: • Broadest portfolio of voice solutions qualified by Microsoft to be optimized or compatible with Microsoft Lync 2013 and Microsoft Lync 2010 from USB devices to desktop phones, conference room phones, and to installed audio solutions, enabling maximum flexibility and choice for customers • Direct integration of Polycom RealPresence video solution with Microsoft UC platforms for high quality user experiences and low total cost of ownership • Increase productivity by enabling users on Lync as well as conference room systems to fully collaborate via voice, video, and content sharing through Polycom’s content sharing solution • Connect Cisco® Unified Communications Manager (CUCM) endpoints including Cisco® Telepresence Systems (CTS), Polycom, and Microsoft Lync clients in the same virtual meeting room, for multi-vender environments and investment protection • Manage video throughout the content lifecycle from capture, approval, and distribution across diverse network environments and devices Services for Microsoft solution integration Polycom offers comprehensive services that are critical for your successful Lync video deployment. Polycom Network Readiness Service provides an assessment using both an analytical and empirical approach to determine if the right design is in place and if the implementation follows the design. This offer includes a deployment of the Network Monitoring Tool and bundles a full year of the Network Monitoring Tool with the assessment. • Access team members easily from anywhere on any compatible device with presence-based workflow If you want to integrate your Polycom solution into a Microsoft Lync environment, Polycom Unified Communications (UC) Services provides the expertize to ensure proper planning, design, implementation and support for those UC solutions. • Extend familiar, easy-to-use application interfaces to mobile, desktop, conference room, and immersive video environments. No need for parallel platforms—Microsoft applications and infrastructure are leveraged for corporate directory, firewall traversal, and calendaring Polycom also offers a complete portfolio of adoption services, from consulting services to assist you in creating a video collaboration culture within you organization, and an adoption portal that leads users through a simple orientation to the SOLUTION BRIEF Polycom Solutions for Microsoft UC Environments new video solutions, to RealPresence Analytics that gives actionable insight into the use and availability of your video investment and provides information on the use of assets and the quality of experience. -- Polycom® RealPresence® Distributed Media Application™ (DMA®) 7000 Solution components -- Polycom® HDX® series (4000, 4500, 6000, 7000, 8000, 9000) Microsoft Lync voice and video integration -- Polycom® RealPresence® Content Sharing Suite -- Polycom® RealPresence® Group Series (300, 500, 700) Video content management solution in Microsoft Environment •  Microsoft ® Lync ® Server 2013 and 2010 •  Microsoft Lync 2013 and Lync 2010 client •  Microsoft ® SharePoint ® Portal Server 2013/2010 •  Microsoft Exchange Server 2013/2010/2007 (SP2) •  Microsoft Lync Server 2013/2010 •  Microsoft Outlook 2013/2010/2007 (SP2) Solutions optimized for Microsoft Lync •  Polycom® RealPresence® Media Manager (Express Appliance, Standard Edition, Enterprise Edition) •  Polycom® CX series •  Polycom® RealPresence® Media Utility for Microsoft Lync -- Personal collaboration: CX500, CX600 Polycom® CX100, CX300, -- Polycom RealPresence Media Manager—Microsoft SharePoint 2013/2010 Integration -- Group collaboration: Polycom® CX3000, CX5000 HD, CX5100, CX5500, CX7000, CX8000 Professional Services for Microsoft solution integration •  Polycom Network Assessment Service Solutions interoperable for Microsoft Lync •  Polycom Unified Communications (UC) Services •  Polycom compatible voice solutions •  Adoption Services -- Polycom® VVX® 300/310, 400/410, 500, 600 -- Polycom® SoundPoint ® IP 321/331/335/450/550/560/650 -- Polycom® SoundStation® IP 5000 and SoundStation® -- Polycom® SoundStructure® C-Series (with VoIP card) •  Polycom compatible video solutions Duo Learn more about Polycom and Microsoft integrated solutions For more information on the Polycom UC solutions for Microsoft environments, visit www.polycom.com/Microsoft or email us at [email protected]. -- Polycom® RealPresence® Collaboration Server 800s -- Polycom® RealPresence® Collaboration Server 1500, 2000, 4000 (Appliance or Virtual Edition) -- Polycom® RealPresence One™ About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 13515-0714 SECTION VI Immersive Telepresence Solutions You need a virtual meeting environment that combines the highest-quality voice and video for a real-as-life collaboration experience. You also want it to be simple enough for anyone to pick up and use without having to call IT for assistance. Looking eye to eye across a virtual desk with remote participants. Seeing them in life-size HD video and hearing what they say in crystal-clear HD audio. Feeling just like you're in the same room, not miles apart. That's the Polycom Immersive experience. PRODUCT BROCHURE Polycom® Open Telepresence Experience™ Where ideas flow, problems are solved—and productivity soars Polycom Open Telepresence Experience Where ideas flow, problems are solved—and productivity soars To improve collaboration across distance, organizations of all sizes and in all industries are turning to visual communications solutions such as telepresence. They’re finding that visual communications—integrated with existing communication solutions and business processes—enhance their productivity, help their teams collaborate no matter where they are, and lower their operating costs by reducing or eliminating the need to travel. Uniquely enabling people to work more effectively across distances, the Polycom® Open Telepresence Experience™ (Polycom OTX™) solution can enhance the productivity of your organization’s key resources and, through Polycom’s strong commitment to open standards, natively integrate with best-inbreed unified communications (UC) tools and environments. The Power of Polycom OTX Improve collaboration over distances Increasing productivity and accelerating the speed and quality of decision-making are vital to your organization’s success, even as your teams and individual workers are increasingly spread across geographies. By providing an exceptional, across-the-table experience and an open collaboration environment, the Polycom OTX immersive telepresence solution will power your teams, customers, and partners to work more effectively across distances. • L  ike being in the same room With the Polycom OTX solution, you’ll enjoy natural, interactive meeting experiences where people appear to be sitting across the table from one another in true-to-life dimensions thanks to exceptional video quality, spatial audio, and shared content—all delivered in high definition. • A  design breakthrough enhances your meetings Enable your meeting attendees to fully focus on their interactions and collaboration through the highly intuitive, futuristic Polycom OTX design, where the underlying technological elements are integrated and concealed. What’s more, with the Polycom OTX solution you’ll benefit from a consistent room-to-room experience with treatments that improve the acoustic and visual quality while minimizing room modification requirements. • C  onnect across all environments Because the Polycom OTX solution seamlessly connects with all standards-based desktop, room, and immersive telepresence systems, your organization will enjoy full support for collaborative tools and native integration directly into leading UC and network environments. Lower total cost of ownership and accelerate return on investment To compete in the global marketplace, your organization must optimize its return on investment in all resources, whether human, facilities, or capital. The multifunctional design, deployment ease, and significantly lower bandwidth requirements of the Polycom OTX deliver a lower total cost of ownership and accelerate the return on your investment. • O  ptimizing bandwidth for reduced operating costs Benefit from the lowest ongoing operating expenses even as you enjoy stunning high definition quality visual communications. The Polycom OTX leverages the power of H.264 High Profile, a standards-based video compression technology that delivers full HD quality while lowering your bandwidth requirements by up to 50 percent. Experience stunning HD quality and lower TCO with bandwidth savings up to 50% using the H.264 High Profile video compression standard. • F  lexible use models Maximize your productivity, room utilization, and real estate investments with the Polycom OTX solution that supports a broad variety of uses beyond face-to-face telepresence conferencing, including in-person meetings, audio conferences, and Web conferences. • M  inimal modification requirements With a flexible architecture that enables technology elements to be easily modified and upgraded, the Polycom OTX environment is designed from floor to ceiling so you gain long-term value and investment protection. Leverage Your Investments in Unified Communication Solutions Organizations like yours need to leverage their investments in existing video and UC tools, as well as select and deploy best-in-breed solutions from a variety of vendors. The Polycom OTX solution provides greater flexibility and investment protection through native standards-based interoperability with existing telepresence and video systems, and by integrating with leading UC platforms as part of the Polycom Open Collaboration Network strategy. • C  onnect seamlessly across locations Polycom OTX natively interoperates with a global ecosystem of nearly two-million standards-based telepresence and video conferencing systems. • C  ollaborate with customers, vendors, and partners As part of the industry’s broadest portfolio of enterprisewide visual communication solutions, Polycom OTX enables seamless collaboration with other video solutions within an organization and with those of customers, vendors, and partners. • Integrate with leading UC Platforms today—and in the future Polycom OTX supports existing and future integration with leading UC platforms from Polycom Open Collaboration Network partners, including Microsoft, Avaya, IBM, Siemens, BroadSoft, HP, and Juniper. Extending Polycom OTX Value With a Full Suite of Services Developing and implementing an effective immersive telepresence solution is critical to realizing strategic business goals. With Polycom Global Services, your immersive telepresence suites can begin to provide immediate returns. Polycom services can support your organization throughout the full immersive telepresence experience and include Professional Services, Implementation, Maintenance, and Conference Operations Management. Polycom Professional Services bring extensive technical and project management experience to assess, plan, design, and optimize overall telepresence suite performance. The Implementation team will plan, install, test, and fine-tune the Polycom OTX solution, allowing your organization to focus on its business and fully leverage the immersive telepresence solution. Polycom offers support 24/7, with two Maintenance Service options that deliver comprehensive support, parts replacement, software upgrades and updates, and preventative maintenance. Whether your organization chooses to self-manage or outsource part or all of your immersive telepresence meeting operations, Polycom and authorized telepresence service partners offer a Management option for immersive telepresence suites that can support any business model. Learn more The Polycom Open Telepresence Experience is just a click or a call away. To find out more, visit us at www.polycom. com/OTX or call 1-800-POLYCOM to speak with a Polycom representative. The Polycom OTX 300 solution seats up to 6 participants on video, in life-size across three 65-inch LCD displays in stunning HD quality. Or, seat up to 10 participants in non-video meetings, with power and data jacks available for everyone around the table. The Polycom OTX 100 solution is ideal for smaller meeting rooms or executive offices and seats up to 4 participants on video, with up to 2 in life-size. The Polycom OTX 100 Compact solution includes the same “video wall” and core technology as the standard Polycom OTX 100 model, but without the table so customers can select their own furniture to match unique styles and collaborative environments. About Polycom Polycom is the global leader in standards-based unified communications (UC) solutions for telepresence, video, and voice powered by the Polycom® RealPresence® Platform. The RealPresence Platform interoperates with the broadest range of business, mobile, and social applications and devices. More than 400,000 organizations trust Polycom solutions to collaborate and meet face-to-face from any location for more productive and effective engagement with colleagues, partners, customers, specialists, and prospects. Polycom, together with its broad partner ecosystem, provides customers with the best TCO, scalability, and security for video collaboration, whether on-premises, hosted, or cloud-delivered. Visit www.polycom.com or connect with Polycom on Twitter, Facebook, and LinkedIn. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2012 Polycom, Inc. All rights reserved. Polycom®, the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. And are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 2605_0912 PRODUCT BROCHURE Fully Immersive Collaboration for Meetings That Matter Polycom® RealPresence® Immersive Studio™ Collaboration for the way you work For over two decades, Polycom has been redefining the collaboration experience with voice and video solutions that deliver our legendary quality honed by over 850 patented audio, video, and networking innovations. Polycom® RealPresence® Immersive Studio™ carries on that tradition with the next step in fully immersive collaboration in a room designed to your business needs. Polycom RealPresence Immersive Studio provides a specially designed environment where every detail is perfected to create a visual, audio, and collaboration experience that is so real, you forget about the technology and focus only on the objective and content of your meeting. Share content easily and flexibly • View and share content in the way that works best for you. Display content on the dedicated 55-in. monitor, or move it to the 84-in. displays to see even detailed spreadsheets and diagrams with ease. • Annotate and mark up content for all locations to see using Polycom® VisualBoard™ technology with an optional 70” touch display, or using mobile devices with Polycom® RealPresence® Mobile. • Add in the optional Polycom® RealPresence® Content Sharing Suite for even more content flexibility during multi-point calls, including sending and receiving content using any standard laptop browser. 18-foot media wall, with three 84-inch thin-bezel displays plus flexible content placement so everyone and everything can be seen clearly. The next evolution in immersive video experiences, with 1080p60 quality on next-generation 4k Ultra HD displays for stunning realism. “Within a matter of minutes they forget they’re actually in a video conference, and they really do feel like they’re sitting in the same room with people on the other side of the table.” “It’s unrealistic to expect every client to use the same brand of telepresence system. But with Polycom, it doesn’t matter. You can connect to anybody.” Gemma Clements, Center Manager, Regus Keith Rutherford, Partner and Co-Founder, Wong Cabello UC integration without added expense Reduce TCO while making your IT teams happy • Polycom offers the industry’s broadest portfolio of over 40 video and voice solutions that integrate natively with Microsoft ® Lync ®, including RealPresence Immersive Studio. This means that Lync-enabled desktop or room clients can join video calls with RealPresence Immersive Studio, and can share content back and forth with Lync via the optional RealPresence Content Sharing Suite. • Your IT staff can manage Polycom RealPresence Immersive Studio as easily as any other video device using the Polycom® RealPresence® Platform, which provides enterprise infrastructure for deploying and managing video and voice assets across your organization. • Three-screen design simplifies connections to other immersive rooms so you can get more out of those investments and prevent video islands from forming in your organization. • Our global services team will work with you to ensure a successful installation that is integrated with your video environment and optimized for your business needs. We offer a range of maintenance and support packages, from standard maintenance to 4-hour response for select locations to ensure the room is always available. Polycom ® 3D Voice™ delivers extremely clear pinpoint audio which comes directly from the person speaking—far more life-like than stereo “spatial” audio. Seats up to 21 participants in each room that can be clearly seen on video, no matter where they’re sitting, if they are standing, or even walking around. “The quality of Polycom’s immersive telepresence environment is more robust and richer than anything we have seen. It’s as close to the ‘real presence’ experience as you can get.” “In the first year, and with just two Polycom Telepresence environments in place, we saved $255,000.” Dan Darling, CIO, Turner Broadcasting System James McCullough, Dean, South Region, Defense Acquisition University Seeing is believing. To test-drive Polycom RealPresence Immersive Studio for yourself, contact your Polycom representative to schedule a visit at one of our Experience Centers. About Polycom Polycom is the global leader in open standards-based unified communications and collaboration (UC&C) solutions for voice and video collaboration, trusted by more than 415,000 customers around the world. Polycom solutions are powered by the Polycom ® RealPresence ® Platform, comprehensive software infrastructure and rich APIs that interoperate with the broadest set of communication, business, mobile and cloud applications and devices to deliver secure face-to-face video collaboration in any environment. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 8735_0114 SOLUTION BRIEF Polycom Immersive Telepresence Solutions The most true-to-life collaboration experiences, providing the fastest return on investment, all in a completely standards-based environment Polycom immersive telepresence is your portal to a world of increased productivity, better decision making, and lowest total cost of ownership. Here are the Polycom advantages: •  Polycom delivers the industry’s lowest total cost of ownership and accelerated return on investment through breakthrough multi-functional design and up to 50 percent lower bandwidth requirements than other solutions on the market. •  Polycom immersive telepresence provides the most realistic and productive meeting experience in the industry. •  Polycom solutions are built on open standards and natively interoperate with other standards-based solutions, so you enjoy investment protection for your existing video environment. Polycom immersive telepresence Other competitive products •  Delivers the most open, platform agnostic architecture for telepresence •  Are tied to specific call management platforms •  Provides unmatched investment protection and flexibility for leveraging existing UC environments with industry leading, standards-based telepresence solutions •  Are not standards-based •  Provides best network adaptability and superior visual experience •  Offer no high profile bandwidth savings, less or no network adaptability, and lower video quality •  Provides the only High Profile H.264 and Polycom® Lost Packet Recovery™ (LPR™) technology in the industry for up to 50% bandwidth savings, network adaptability, and superior video quality •  Offers the largest portfolio and variety of solutions, global services, and operations management options •  Accommodates different space, applications, capacity, budget, and support requirements •  Require complex bridging and proxy devices that increase cost and complexity, and results in loss of critical collaboration functionality •  No other provider offers our breadth of solutions, services, or operations management options SOLUTION BRIEF Polycom Immersive Telepresence Solutions Polycom immersive telepresence Other competitive products •  Makes distance meetings more productive thanks to Polycom’s comfortable and natural telepresence meeting environments that are just like being in the same room. •  No other vendor offers fully immersive telepresence •  Only Polycom® RealPresence® fully immersive telepresence allows you to be seen in full height whether sitting, standing or walking around •  Other telepresence solutions have cameras and microphones in full view which distracts from the natural meeting experience •  Lets you lower your total cost of ownership with a multipurpose conference table suitable for traditional (non-telepresence) meetings to optimize room utilization •  All other vendors offer telepresence solutions that require dedicated real estate for telepresence meetings and cannot be effectively used for other meetings •  Combined with Polycom RealPresence platform, delivers a flexible, open solution supporting calls with any type of endpoint, including desktop and mobile participants, traditional conference room video, Microsoft Lync users— and more •  Require a bridge plus a gateway to talk to other solutions in the network, adding latency and cost About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 13725-0814 SECTION VII Warranty, Support & Services The professional consultants at Polycom can help you design, deploy, maintain, manage and optimize the UC solutions that will help you grow your business. In addition, Polycom offers an array of services that can help you finance or buy the Polycom technologies you need right now. SERVICES OVERVIEW BROCHURE Polycom Global Services Support Services POLYCOM GLOBAL SERVICES Polycom Global Services wants to help you select the best support option for your needs. We understand that you base your decision on many factors unique to your business environment. That’s why all of our service options are designed to provide the right level of assistance and technical expertise when you need it, where you need it. Why purchase support? • H  aving direct access to your own account-specific service manager and engineering resource to address your questions saves time, money and resource investments. Elite Service only. Choose Polycom Advantage Service if you fit the following description: • M  ost communications and IT departments are realizing they can’t possibly address all of their clients’ IT needs, especially those relating to conferencing and collaboration. • You want 24x7 priority access to technical experts who know your environment. • T  hese departments also realize that technology is constantly changing and that it’s very hard to keep up with the latest innovations and software updates, including those in the conferencing world. • You need a premium service that offers insight into your video usage. • You have limited technical staff, or you don’t have video conferencing experts on staff. • Senior management or other high profile individuals are utilizing your Polycom solution. • H  aving access to unlimited support to ask technical questions, obtain replacement equipment, and keep the equipment up to date is critical to end-user uptime and usage of conferencing equipment. Choose Polycom Premier Support if you fit the following description: • After making the conferencing and collaboration solution investment, most customers feel they want to maximize their return on this investment by purchasing support services that help ensure uptime and usability. • S  ome interruptions in service are okay (your need for support isn’t mission-critical). Reaching technical phone support during normal business hours, Monday to Friday, meets your needs. Which Polycom Global Support Service fits your needs best? Choose Polycom Elite Service if you fit the following description: • Y  ou have your own in-house conferencing technical experts available to cover your conferencing usage. • M  any connection challenges can be addressed by your technical staff. There is not a same-day need for problem resolution (no need for 24 x 7 support). • O  nce Polycom’s technical phone support diagnoses a problem, receiving the replacement part the next business day works well for you. • Y  ou have a complex conferencing set up (for example, 3 to 4 Polycom UC infrastructure products and more than 60 endpoints). Choose Polycom Premier Software Support if you fit the following description: • Y  ou want 24 x 7 access to conferencing technical experts who know your environment and current situation. • You prefer to access Upgrades and Updates as released • Y  ou have high-profile users who use conferencing tools very frequently. • You have a limited conferencing technical staff. • Y  ou have users who have stringent requirements on uptime (which means you need access to an engineer and parts on short notice). You may also have a periodic need for on-site diagnostic support. • Y  ou have clients who use conferencing equipment globally and conference from diverse locations. Note: Elite and Advantage Services are sold as an upgrade to Premier Support and include the Premier deliverables. However, Elite and Advantage are solution-wide services and must be attached to your entire Polycom deployment. • You have purchased a Polycom Software only solution. • S  ome interruptions in service are okay (your need for support isn’t mission-critical). Reaching technical phone support during normal business hours, Monday to Friday, meets your needs. • Optional Uplift to 24 x 7 Telephone support—You want 24 x 7 access to telephone technical support from conferencing technical experts. POLYCOM GLOBAL SERVICES Polycom Support Services summary Elite Advantage Premier Premier Software Elite Service Manager • Elite Service Engineer • Video Network Readiness Service • Regular business review meetings • Software version control • Upgrade management • Root cause analysis • Asset management • Adoption Portal—Starter Edition • • Monthly utilization reports • • Account specific telephone access • • Priority Access • • 24x7 telephone support 365 days/year holidays and weekends¹ • • Bi-annual benchmark report • • Advance parts replacement • • • Local business hours (M–F) telephone support • • • • Software updates and upgrades • • • • Escalation support • • • • Online support tools • • • • 4-hour onsite response (includes replacement parts)² Optional Optional Onsite Service Engineer³ Optional Optional Optional 1. All support cases 24x7 may be opened on 24x7 basis. P1 cases will be supported during 24x7 hours; P2 and P3 supported during 8x5 business hours. Please reference the Customer Impact Summary table below for definitions. 2. Four hour response is available for specific products and dependent on geographical region, as detailed on http://support.polycom.com. Four hour response is available for specific products and locations. 3. Onsite response by a Customer Service Engineer—Polycom will use reasonable commercial effort to provide next business-day onsite response by a technical engineer to resolve the issue. This service includes replacement parts. Features Elite Service Manager (ESM)—As an Elite customer, you will opened, number of RMAs opened, specific cases opened with have an ESM assigned to your account to manage support their status and action plans and specific cases closed with activities and proactively provide information and advice. their resolutions. Elite Service only. The ESM is your single point of contact to initiate, manage and report on all Elite Service activities and provides escalation management for engineering, service and product management issues. Elite Service only. Elite Service Engineer (ESE)—The ESE is the prime technical resource for your ESM. The ESE manages escalations, provides updates to the ESM and offers recommendations for deployment planning, version control for software and hardware product upgrades and deployment oversight of system upgrades. Elite Service only. Business Meeting Reviews—Polycom’s ESM will conduct regular status meetings with the customer’s assigned point of contact, addressing items such as program status, actions and new initiatives. Topics may include a report of the number of cases Video Network Readiness Service—Polycom assesses and evaluates the network’s ability to support high-quality video. Elite Service only. Monthly Utilization Reports—On request, Polycom will provide a Monthly Utilization Report for all endpoints covered under the Elite and Advantage contract. This standardized report will be based on data from your CMA or RM system for the previous month. This report summarizes the total number of calls and minutes as well as utilization statistics for each Polycom video endpoint registered to the system. Elite and Advantage Service only. Software version control—An engineer will work with you to recommend, plan deployment and provide deployment oversight of all hardware and software product upgrades. Elite Service only. POLYCOM GLOBAL SERVICES Upgrade management—Polycom will work with the customer Technical telephone support—Provides first-come, first-served to recommend, plan, and provide deployment oversight of all access to technical support engineers who assist in solving Polycom product upgrades. This assistance will take into account issues by phone. Business hours support is available during the customer’s environment and standard operating procedures normal business hours in the designated support center’s local to help minimize risk and impact. All such assistance will be time, Monday to Friday, or in accordance with your agreement. executed remotely. Elite Service only. This excludes national and local holidays observed by Polycom. 24 x 7 support is available around-the-clock, 365 days a year. Adoption Portal-Starter Edition—The Starter Edition of the User Adoption Portal provides a turnkey package that Advance parts replacement—Provides expedited replacement creates a customized online resource for users of a Polycom of all covered, failed hardware parts. If technical phone support RealPresence® Video Solution. With an always-current array determines that there is a hardware part failure or if there is an of video tutorials, how-to’s, FAQs, blogs and other content, obvious malfunction, a replacement part will be dispatched on the User Adoption Portal offers users on-demand access to the same day for next business day delivery. Local pick-up time the information they need. restrictions and customs delays may affect actual delivery time in ® Bi-annual benchmark report—Polycom will provide a benchmark some regions. report to the customer every six months. This standardized report Major software releases—Provides you with major features and is based on the “Endpoint Usage Report”, exported and submitted functionality. You can download these at your convenience or set to Polycom by the customer, from their CMA or RealPresence up automatic downloads. Resource Manager. This report focuses on key metrics that are benchmarked against other corporations that utilize video as part of their collaboration strategy. correct software errors. You can download these at your convenience or set up automatic downloads. Root cause analysis—This includes preventative measures to identify the cause of priority one issues to understand the cause of the issue, and to identify and recommend remedial steps to avoid any re-occurrence of the same issue. Elite Service only. Asset management—Polycom will maintain an asset list of all Polycom products covered under the Polycom Elite Service Contract and will provide this list to the customer on a monthly basis. Elite Service only. Online support—Provides access to Polycom’s extensive technical KnowledgeBase, including technical tips, search and query functions, access to software downloads, an RMA resource page, software activation assistance, frequently asked questions (FAQs) and many other features. On-site support—An optional service where an engineer will go to the customer’s site to resolve technical problems that cannot be resolved remotely. Priority Access - Advantage Service customers will enjoy the benefits of priority access to a team of product specialists. Customers will be able to circumvent wait times against other basic support customers, allowing faster speed to problem resolution. Minor software upgrades and updates—Software updates Additional resources—Additional ESMs and ESEs are available to provide enhanced support for Elite customers with highly decentralized Polycom solutions. Additional charges apply for this option. Please contact your Polycom Service Sales Representative for additional information. Elite Service only. About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.asia Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2014 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 12922-0614 SERVICES BROCHURE Polycom® Services Transform your unified communications strategy into a competitive advantage SERVICES BROCHURE Why Polycom Services? Customers today have ever more complex and integrated communications environments. Environments that you want to link together to work as seamlessly as possible, to provide your users with easy to use and easily accessible methods of communication and collaboration. But with the ever growing range of technologies and applications available, it is difficult for in house IT resources to the have the knowledge and expertise for each technology, to understand the interdependencies, and to manage the integration of these solutions into your environment. “Polycom Services helped us design and implement a highly reliable, distributed video network that will scale with our business needs and that lays the groundwork for seamless integration with our unified communications platform. We are extremely pleased with the results and view Polycom as a valued business partner.” Mary Genrich Director Conferencing Services Kimberly-Clark Our dedicated professional consultants can help you plan, integrate, deploy and operate UC solutions that will help you grow your business. If you lack the resources or knowhow to plan, implement or optimize the leading edge technologies you need Polycom Services and our certified partners can help you position your business ahead of your competitors. Balance open solutions with your unique business needs Polycom Professional Services have the technical expertise to help you create communication environments that enable your employees to collaborate easily. By utilizing our consultants to support your in-house resources you can save time and money, reduce risks and speed the time your solution is operational and in use. This allows you to focus on your core business and allows your employees to collaborate at a higher level. Some of the diverse benefits of utilizing Polycom Professional Services include: •  Mitigate risk and maximize return on investment when adopting new technologies with our world-class service portfolio •  Faster solution deployment with packaged, proven and integrated services based on standardized processes—accelerating the return on your investment (ROI) •  Improved productivity and reduced risk—by ensuring optimum implementation of your UC solutions, right from the start •  Peace of mind that your communications strategy is properly aligned for future business growth A major reason why organizations choose Polycom Professional Services is our ability to improve how they communicate, collaborate and perform. This is our sole focus—realized through an approach that involves supporting our own end-to-end portfolio of video, voice and collaboration infrastructure solutions—as well as the best-in-class offerings of our strategic partners, including many of the world’s leading UC vendors. You will find our services particularly beneficial if you: •  Need a solution design and implementation plan that is customized to your needs, objectives, use cases and unique technology environment •  Have a broad range of UC and collaboration technology in geographically dispersed locations, requiring a measured and consistent implementation process •  Need to increase adoption or usage of your UC solution 1 SERVICES BROCHURE Professional Services–Strategy And Planning Comprehensive support throughout your entire solution lifecycle By addressing your immediate collaboration requirements and long term objectives, our comprehensive service portfolio supports your entire solution lifecycle, creating a foundation for faster deployment, reduced downtime and maximized ROI. Polycom Professional Services Plan and Design Deploy Optimize RealPresence Platform Solution Design Implementation Services Video Network Readiness App Development Services Adoption Services - User Adoption Consulting - User Adoption Campaign - User Adoption Portal - RealPresence Analytics Video Network Diagnosis Microsoft Integration Services RealPresence Platform Management Project Management IBM Integration Network Monitoring Global Fulfillment Project Management RealPresence Migration Services - RealPresence Platform - EndPoints RealPresence Platform Optimization and Upgrade Services Client Service Management 2 SERVICES BROCHURE Polycom Professional Services Plan and Design Our experts will plan and design the right solution for your business needs, identifying key issues prior to deployment. Our major service areas include comprehensive network assessment to determine the readiness and requirements of your network, and design services to optimize the performance of video collaboration over your network and help you to avoid common pitfalls. Services offered include: • Solution design services providing the expertise to determine the best deployment plan for your Polycom solution • Network consulting services to verify bandwidth capabilities and requirements, and identify opportunities for optimal performance Polycom® RealPresence® Platform Solution Design VALUE PROPOSITION Through the RealPresence Platform Solution Design service, Polycom technical experts will develop a detailed design for the deployment of your RealPresence Platform solution, ensuring your investment in Polycom technology meets your specific business needs and environment. Professional Services–Strategy And Planning Phase 1: Discovery Assess and gather relevant information to understand planned use cases, business requirements, IT applications, current network, specific technical requirements and/or system integration touch points Phase 2: Analysis Analyze various technical aspects of the design in order to achieve a smooth integration into your environment, and once implemented, provide an optimal end-user experience Phase 3: Review Present the findings and initial technical recommendations for deployment of your solution, based on your requirements Phase 4: Final report Summarize the key findings and your recommended solution design SERVICE BENEFITS Key benefits of the service are that through it, you will: • Gain access to Polycom technical expertise to identify interdependencies and risks in advance of deployment • Benefit from a solution deployment plan designed for your specific use cases and environments, that will speed deployment and integration • Save time and money by reducing implementation time, and enabling a faster operational start SERVICE OVERVIEW RealPresence Platform Solution Design is the first step in designing the physical deployment of your solution by creating a detailed plan for meeting your needs. To help assure optimum results, it is highly recommended that you combine this service with Polycom® Implementation services or the equivalent from a Polycom® RealPresence® Service Specialized Partner RealPresence Platform Solution Design involves the following four-phase process: 3 SERVICES BROCHURE Professional Services–Strategy And Planning Video Network Readiness Video Network Diagnosis VALUE PROPOSITION VALUE PROPOSITION Video Network Readiness is a holistic network assessment service providing an expert analysis of your enterprise IP network to determine if it is designed, configured, and ready to provide consistent and reliable high quality video conferencing transport. If you are experiencing network issues on specific network paths that are impacting the QoS of your video conferencing solution, the Video Network Diagnosis service provides access to a Polycom consultant to assist you. The consultant will gather data regarding solution usage and the issues being experienced on those network paths, analyze the data to define and execute a test plan, identify and resolve any issues, and compile a report of the findings. SERVICE OVERVIEW Through the service, Polycom will perform an expert analysis of the performance of your network, compare this to industry best practices, provide a detailed gap analysis of the network, and make recommendations for improving network performance to ensure it is ready for high quality video. The service makes use of the following tools: •  The PathView network test tool will be used to assess each network path, and monitor the transport quality of these paths by testing loss, latency, jitter, Quality of Service (QoS) transparency and available bandwidth on an ongoing basis •  A detailed bandwidth analysis will show your enterprise video and network teams the bandwidth requirements for your planned or existing video deployment •  Call Data Record (CDR) analysis will provide direct feedback on the current experience of your users SERVICE OVERVIEW The goals of the Video Network Diagnosis service are to: •  Identify the symptoms of poor video conferencing quality •  Review the design and implementation of the network paths supporting your video conferencing traffic •  Review QoS implementation in your enterprise network as it applies to video conferencing streams, and verify its operation •  Determine the traffic levels required to support video conferencing in your network, and verify network bandwidth configuration for the identified paths •  Deploy software tools to test the network paths for its ability to properly support video conferencing traffic •  You will receive a written report of all major findings •  Create a report including symptoms, the tests that were run and their results, identified problems, specific recommendations on how to resolve these problems, and both tactical and strategic recommendations for your enterprise to more effectively support video conferencing streams in the future SERVICE BENEFITS SERVICE BENEFITS Key benefits of the service include: You will receive a detailed Video Network Diagnosis report and, upon request, your Polycom consultant will also present the findings of the report in a briefing to your key stakeholders via an audio or video conference, to enable these findings to be shared and discussed. •  A QoS Deployment Review will provide an analytical review of your enterprise QoS deployment to understand your overall strategy with respect to QoS, and compare this approach with best practices •  Drive user adoption by proactively ensuring your network is ready for high quality video so your users can enjoy the best collaboration experience •  Minimize deployment delays by understanding the steps needed to be taken to ensure you have a network that can manage high quality video performance •  Leveraging Polycom expertise to support in-house technical resources who may not be versed in Video over IP requirements 4 SERVICES BROCHURE Professional Services–Strategy And Planning Project Management Global Fulfillment Project Management VALUE PROPOSITION VALUE PROPOSITION Polycom Project Management services offer a single source solution ensuring your deployment of video and/or audio equipment is smooth and trouble free. You can utilize the expertise and experience of a Polycom project manager on a per day basis for projects such as installation, a software upgrade, or system relocation. To support the successful deployment of Polycom solutions consistently around the world, the Global Fulfillment Project Management service provides professional project management to compliment large, complex, multi-country orders processed through the Global Fulfillment Program. ® SERVICE OVERVIEW SERVICE OVERVIEW The types of deliverables you can expect from your project manager include: •  Project planning -- Working with you to develop and agree on a project plan, including scope of work, objectives, and project approach -- Defining specific technical requirements and acceptance criteria -- Providing a detailed plan of all implementation activities, with assigned owners, milestones, prerequisites, risks and dependencies, and defined deliverables at the end of each project phase •  Project implementation -- Responsibility for managing resources in order to complete the project -- Monitoring project schedules, providing regular status reports, and measuring success based on project timelines -- Taking action to correct any divergence from the agreed plan, and conducting risk mitigation -- Supervising equipment delivery and physical installation or system upgrade -- Verifying site and equipment readiness •  Project review -- Reviewing the result of a system implementation or upgrade against agreed timelines and expected outcomes -- Full project reporting to gain acceptance of project completion SERVICE BENEFITS Benefits of utilizing Polycom Project Management services include: The Global Fulfillment Project Management service incorporates the following features: •  A Polycom project manager as your single point of contact, providing you with a comprehensive global deployment solution •  Global solution deployments may be wholly or partially comprised of Polycom video endpoint installation services and infrastructure implementation services, each ordered separately The key components that can be ordered for a Global Fulfillment Project include: •  Product orders •  Global Fulfillment product delivery •  Connection with local in-country Polycom certified partner(s) where required •  Product installation/implementation •  Product maintenance services •  Global Fulfillment Project Management SERVICE BENEFITS Key benefits of Global Fulfillment Project Management include: •  Project efficiency by leveraging Polycom’s specialized project management expertise for Global Fulfillment projects •  The simplicity of working with a single, Polycom point of contact who can eliminate the need to coordinate with multiple Polycom contacts in different parts of the world •  Faster project completion and accelerated ROI as your project manager helps to ensure consistent processes and project documentation, regardless of solution deployment locations •  Faster resolution or even avoidance of project issues •  A single point of contact for your team and third party vendors •  Complete planning and management of complex video and/or audio system implementation or upgrade projects •  Early identification and prevention of potential roadblocks 5 SERVICES BROCHURE Professional Services–Strategy And Planning Client Service Management VALUE PROPOSITION For strategic or mission-critical RealPresence Video Solutions, Client Service Management provides the services of a senior consultant who will act as your primary contact and advocate, coordinating all activities and Polycom resources required for the solution success. SERVICE OVERVIEW “In researching our options, it appeared that Polycom was well ahead of the market, not just in terms of a reliable, standards-based product, but also in pricing, service, and support. Polycom Professional Services has definitely saved us time and got us operating sooner.” Dalton Brooks, Video Engineer, Colorado Department of Transportation Your Client Service Manager (CSM) is a senior Polycom consultant who will guide all aspects of your relationship with Polycom. At the outset, the CSM provides strategic guidance on the deployment of your solution, including resource coordination across all Polycom functional areas. While engaged with your organization, your CSM will: •  Drive a standardized and professional engagement process for the global deployment, operation and adoption of your Polycom solution •  Coordinate an initial kick-off meeting with you to review Polycom’s proposed global workbook, processes and communications •  Coordinate communications with all Polycom resources supporting your organization on a global basis •  Define project priorities and align all Polycom resources required to support you •  Drive stakeholder communication throughout the Polycom solution lifecycle, including regular business reviews •  Coordinate all sales, services and technical resources required to share strategy and best practice information with your staff •  Act as your advocate for solution feature set and quality issues and concerns •  Provide escalation management of any issues pertaining to your Polycom solution SERVICE BENEFITS Client Service Management provides a bridge between your purchase of a Polycom solution and the benefits resulting from its deployment within your organization. Your CSM is your primary interface, directing all necessary Polycom resources to ensure a smooth project implementation and production environment, maximizing your investment in Polycom solutions, and minimizing disruption to your operations. 6 SERVICES BROCHURE Professional Services–Deploy Deploy •  Your organization has a low tolerance for disruption to its network or video infrastructure Following the initial design phase, we will work with you to deploy your solution in a straightforward and seamless fashion. By taking advantage of these services, we can help your business adapt to the new solution and assist your users in being operational and productive from day one. •  You have limited resources or lack the appropriate skill set needed to deploy Polycom solutions quickly and efficiently Our comprehensive implementation services leverage the expertise of our delivery personnel to ensure the optimum deployment for your business needs. We can support you at any point in your Unified Communications journey, whether you are deploying your first UC solution, migrating to a new Polycom® RealPresence® Platform, upgrading an existing solution with the latest features and enhancements, or integrating your video conferencing solution into your UC environment. Our project management services give you access to expert project managers who follow best practice methodologies to coordinate all aspects of your solution deployment— providing a smooth, efficient service that saves you time and money. •  You are implementing a complex solution including Polycom and third party products, or require a turnkey solution •  You are unsure of the most effective implementation strategy SERVICE OVERVIEW Although Implementation Service deliverables will vary according to the specific requirements of your Polycom solution and the environment into which it is being installed, typical service elements include: •  Hardware installation and initialization •  Software installation, registration, activation and configuration •  Initial population of up to 50 endpoints, together with their associated hardware and software •  Initial configuration and testing of interoperability with relevant third party software applications •  Comprehensive configuration of system resources, and testing of the entire installation Implementation Services •  Orientation session enabling knowledge transfer to your internal staff VALUE PROPOSITION SERVICE BENEFITS Polycom® Implementation Services provide the expertise and experience you need to deploy Polycom RealPresence Platform or Immersive Telepresence solutions quickly and accurately while minimizing disruption to your existing technology environment. You should consider utilizing Implementation Services when deploying any Polycom video conferencing solution. You will find the services particularly beneficial if: Key benefits of Implementation Services include: •  Faster deployment •  Avoidance of common pitfalls through the use of our expert resources •  Your system will be configured to meet your specific business needs •  Accelerated ROI 7 SERVICES BROCHURE App Development Services VALUE PROPOSITION For customers who want to integrate their video solution into their business processes, the App Development Service provides the expertise to customize the open APIs available from Polycom to meet your business needs. SERVICE OVERVIEW Polycom has developed a range of open standards based Application Programming Interfaces (API) for our RealPresence® Platform Management Framework solutions. If a customer is looking to develop their own Apps based on these APIs then Polycom has the consultants to help. Not everyone has access to in-house software developers. And even if you do, not all in-house resources have the bandwidth or the necessary technical knowledge for your specific needs. So whether you need to augment existing IT resources or need Polycom to develop the App for you, Polycom offers an App Professional Services–UC&C Integration Services Development Service that provides technical expertise to gather requirements, design, write, install and test the customized software applications to integrate the video network into your existing business applications and workflows. SERVICE BENEFITS • Consulting services from the experts who wrote the Polycom APIs • Flexibility to use consultancy hours as you need them over a period of 12 months • Vendor agnostic consulting services • Ability to supplement in-house IT and development staff with Polycom development consultants as needed • Access to technical expertise, skills based consultants should issues arise 8 SERVICES BROCHURE Professional Services–UC&C Integration Services Microsoft Integration Services IBM Integration Services VALUE PROPOSITION VALUE PROPOSITION With e-mail, voicemail, conference calls, video conferencing, instant messaging, and other collaboration and communications technologies now available to everyone, employees can communicate with anyone at anytime, anywhere. As a result, your unified communications (UC) strategy has become a core component of your company’s overall productivity. Proper planning and deployment of voice and video collaboration tools with your Microsoft Lync solution directly impacts company success, saving you valuable time and money while helping to realize a faster return on investment. Realize more benefits with higher quality real-time collaboration across the globe. Whether your organization focuses on reduced travel costs, improved communication to accelerate time to market or deepen customer and partner relationships, video collaboration provides significant advantages for your organization. IBM Global Technology Services help enable you to effectively integrate and implement a Polycom RealPresence video solution that is optimized for your business objectives. SERVICE OVERVIEW SERVICE OVERVIEW Collaboration can mean many things to your users– collaborating visually, by voice, by text or by data—and they expect all those means of interaction to work together seamlessly. Microsoft Integration Services can break down the barriers across your complex, dispersed and multivendor environment. If you’re looking to leverage the features of Microsoft® Lync ® our experts will address the intricacies associated with designing and implementing a solution that works for your business BENEFITS Our Microsoft Integration Services can help you: •  Access a wealth of knowledge and resources through a solution consultant, project manager and delivery engineer who are focused on creating a unified environment for your business •  Save time and money by maximizing the value of your existing UC investment, while speeding the deployment and optimizing the performance of your new technology •  Support your business’s future growth by building a scalable UC solution •  Promote user adoption by integrating video into existing work processes and activities In a unified communications environment, putting the right tools within reach of your users means “one-click” access to the functionality they use most. Our IBM Integration Services can break down the barriers across your complex, dispersed and multi-vendor environment so collaboration–and the benefits that come with it–are within reach. Our experts integrate Polycom solutions with the latest release of IBM Sametime® to provide seamless call routing between Lotus applications and Polycom video collaboration solutions. BENEFITS Our IBM Integration Services can help you: •  Break down the barriers across your complex, dispersed and multi-vendor environment so collaboration—and the benefits that come with it—are within reach •  Save time and money by expediting deployment and optimizing performance of your UC solution •  Improve productivity and reduce risk by implementing the solution properly—right from the start •  Ensure that your communications strategy is properly aligned with future company growth •  Streamline communication by ensuring seamless integration with your IBM solution 9 SERVICES BROCHURE Polycom® RealPresence® Platform Migration Services VALUE PROPOSITION Technical experts help you assess and plan the right solution migration for your business. Mitigate any risks by identifying all technical touch points and dependencies prior to beginning your technology migration. SERVICE OVERVIEW The migration from the Converged Management Application (CMA) to Polycom® RealPresence ® Resource Manager is complex, involving a transfer from Windows to Linux. The Migration service reduces any risks involved by assessing and planning the migration in advance. There are multiple prerequisites that need to be met prior to starting a technology migration and the assigned Project Manager will help you understand and manage the steps that need to be completed, ensuring when the migration begins, your transition will be as painless as possible. Expert technical consultants will perform the migration, and provide a knowledge transfer to your IT team, remaining onsite the day after the service is complete to ensure support for your local team. SERVICE BENEFITS Key benefits of RealPresence Platform Migration include: •  Reduce risks inherent in any migration, leverage Polycom technical knowledge and expertise •  Minimize disruption to production environment, optional out of hours migration available to minimize impact on users •  Get operational faster, avoid unexpected delays by planning in advance Professional Services–Deploy Polycom® RealPresence® Endpoint Migration VALUE PROPOSITION If you are looking to move from a legacy or alternative vendor’s system to a Polycom RealPresence Platform solution, RealPresence Endpoint Migration will help you seamlessly and efficiently transition supported video endpoints to your new Polycom infrastructure. When combined with our Implementation Services, RealPresence Endpoint Migration offers a phased approach whereby your infrastructure is implemented first, and endpoints are then migrated (in blocks of 50) into the production environment. SERVICE OVERVIEW RealPresence Endpoint Migration utilizes a phased approach, starting with a detailed discovery process to document your environment and stated objectives: •  A Polycom team will coordinate an initial meeting with you to review the project delivery process and agree to a project plan including identified activities, milestones and named resources •  A Polycom engineer will lead the migration of video supported endpoints to your Polycom RealPresence Platform, validate the migration as per your agreed plan, and compile project documentation, including configuration backup files •  Immediately after completion of the migration, the engineer will provide up to one business day of onsite, post-migration support, to enable knowledge transfer to your internal staff SERVICE BENEFITS Key benefits of RealPresence Endpoint Migration include: •  Optimizing your endpoint performance and maximizing adoption, by ensuring your collaboration solution is properly planned and implemented •  Improving overall productivity and performance levels, by taking advantage of the latest technology benefits •  Reducing risk and realizing a greater ROI, through a proper migration plan, ‘right the first time’ deployment, and minimized operational downtime 10 SERVICES BROCHURE Professional Services–User Adoption Optimize User Adoption Campaign The benefits of our services do not end with the deployment of your solution. We can also help to maximize the use of your UC network systems and infrastructure. We do this by driving adoption and utilization, monitoring usage, network performance and, as you add, change or expand your environment, continuing to optimize the configuration of your RealPresence Platform to maximize the return on investment. VALUE PROPOSITION User Adoption Services You need to get the highest possible return on your strategic investment in video collaboration. When your users are geographically dispersed, utilizing a variety of endpoints and entrenched in the way they work, that’s no easy task. Polycom® User Adoption Services are a turn-key, high-impact solution to help you create a video collaboration culture in your organization. User Adoption Consulting VALUE PROPOSITION Maximizing your return on investment in any technology depends largely on your users making it a part of their workday. User Adoption Consulting builds the foundation of a cultural change within an organization—a change that will help you get the most out of your investment in video collaboration. SERVICE OVERVIEW Polycom has developed a comprehensive methodology to drive the adoption and ongoing use of video collaboration technology. Polycom User Adoption Consulting Service is the first step in this methodology, engaging customers in an in-depth assessment and planning process. As part of this process, Polycom evaluates your video collaboration needs and then works with you to develop a high-level solution design, an implementation framework, and a mechanism for measuring success. The end result is an actionable adoption strategy. SERVICE BENEFITS • Design an adoption strategy built around the needs and work habits of your end users • Helps ensure your Polycom RealPresence video solution supports your business goals • Accelerates return on investment by identifying the pieces of your business that will benefit most from video collaboration • Provides you with the mechanisms and insights you need to track and measure adoption over time Realizing a maximum return on your investment in video collaboration depends on the buy-in of your users. The User Adoption Campaign is a comprehensive marketing and communications campaign to drive awareness and demand internally for your Polycom video solution. The User Adoption Campaign will reinforce the user benefits of video collaboration and introduce the “Go video” movement to your organization. SERVICE OVERVIEW The objective of the User Adoption Campaign is to give you standardized content and creative marketing assets to build a customizable, internal marketing campaign. With it, you facilitate and promote awareness and adoption of the video conferencing solution throughout your internal organization while minimizing demand on your marketing and IT teams. It is designed as a complete collateral package that includes the following components: • Banners—At 84 ¼” / 2140mm tall, these freestanding banners are intended to command attention at the main entryways at your sites of business • Posters—These large format prints will reinforce messaging throughout the organization. With placement in high traffic areas like break rooms or elevators • Email campaign—Composed of ten, concise messages, this standardized email campaign gives readers four incentives for leveraging video: productivity/efficiency, work/life balance, lowering costs, and decreasing environmental impact • Remote control docking stations—Keeping the remote and key information within reach, these freestanding holders for remote controls make video conferencing easy when you enter the room • Ambassador kit—You can enhance the peer-to-peer influence of the campaign by designating “Video Conferencing Ambassadors.” These individuals will receive ambassador kits that include instructions on how to generate interest and excitement in video collaboration, as well as a laptop decal that creates a visual cue of their role in the campaign SERVICE BENEFITS • Promotes buy-in of the organization’s collaboration goals • Minimizes the demand on your marketing and IT teams • Increases visibility and awareness of your investment in video technology • Increases the ROI of the video conferencing products • Improves overall levels of employee productivity 11 SERVICES BROCHURE Professional Services–User Adoption User Adoption Portal Polycom® RealPresence® Analytics VALUE PROPOSITION VALUE PROPOSITION When you need an alternative to onsite training, the User Adoption Portal, customized for your business, provides users with easily accessible information and how-to training. Available 24x7 the portal helps ensure you have a well educated and video aware workforce, driving utilization and high return on investment. RealPresence Analytics is a cloud-based service that provides key utilization and performance metrics for a customer’s video collaboration solution, giving customers real time visibility of their solution performance which allows them to focus their adoption and support efforts most effectively. SERVICE OVERVIEW SERVICE OVERVIEW The Polycom User Adoption Portal is a turnkey package that enables customers to create a customized online resource for users of a Polycom RealPresence Video Solution. With an always-current array of video tutorials, how-to’s, FAQs, and other content, the User Adoption Portal offers users on-demand access to the information they need to make video part of their workday. The Portal also minimizes the time and expense required for in-person training. The RealPresence Analytics service is an annual subscription service providing customers the ability to build reports based on your needs and objectives that include crucial performance measurement metrics. In addition, when used in conjunction with the right level of support services, RealPresence Analytics can help ensure that once users begin adopting video collaboration, usage continues to grow and progress is tracked, measured and analyzed. SERVICE BENEFITS SERVICE BENEFITS •  Creates a 24x7 online destination to educate and engage video users •  Minimizes the demands on IT for user support and training •  Train users on how to leverage video conferencing regardless of their location or start date •  On demand video tutorials show users how to set up video calls, join calls in progress, use video with Microsoft Lync, and more •  Enables informed, evidence-based decisions through usage and service quality tracking and analysis •  Identify trends for proactive decision making •  Delivers insight into where and how much video is used in your organization •  Drives down costs, maximizes your return on investment and helps to make adoption an ongoing initiative •  Helps maintain a high-quality level of service to your end users with service quality watch lists •  Promote utilization by reinforcing the benefits of video collaboration to users, such as working smarter, communicating more effectively, and creating a better work/life balance •  Overcome user fears of using an unfamiliar technology 12 SERVICES BROCHURE Polycom® RealPresence® Platform Performance Management VALUE PROPOSITION With Unified Communication solutions becoming increasingly integrated into your business environment, and mission-critical to your business, it is imperative to maximize system uptime, but not at the expense of your IT resources. By outsourcing the management of your RealPresence Platform to Polycom, you can leverage resources with technology and interoperability expertise, and an industry-leading system that is leveraged to monitor your solution around the clock, without the expense of developing these resources internally. Professional Services–User Adoption keep their internal teams focused on day-to-day business. Remote Monitoring and Management also includes a guaranteed Service Level Agreement (SLA) SERVICE BENEFITS Key benefits of RealPresence Platform Performance Management include: •  Higher reliability and uptime for mission-critical Polycom RealPresence solutions •  Decreased demand on your internal IT resources •  Two levels of service, enabling you to choose the right service for your needs •  Reporting capability to quantify return on investment SERVICE OVERVIEW The RealPresence Platform Performance Management service allows Polycom to remotely monitor the performance of your RealPresence Platform solution, and gives you a choice of two service levels: •  Remote Monitoring and Notification provides automated monitoring, and puts your IT team in a position to provide a higher level of service. Your RealPresence Platform is monitored 24x7 and you can access summary status reports via a web-based portal as well as receive real-time alerts to specific events •  Remote Monitoring and \Management builds on the deliverables of Remote Monitoring and Notification by adding four key deliverables—service desk, incident management, root cause analysis and change management. This significantly reduces the demand on your IT resources, making it the ideal solution for organizations that want to Network Monitoring VALUE PROPOSITION Achieving optimum service levels for business-critical video conferencing depends on the availability and performance of the video delivery network. To help you understand the performance of your network, Network Monitoring offers real-time network performance management through a simple cloud-based service. SERVICE OVERVIEW Network Monitoring is an annual, subscription-based service providing assessment, monitoring, reporting, and analysis across your WAN, MPLS, internet and LAN environments. The service includes software solutions which continuously measure all key indicators of voice and video conferencing 13 SERVICES BROCHURE Professional Services–Operations performance, including bandwidth utilization, packet loss, and latency. These allow you to pre-assess your network to ensure it is ready to deliver high quality video communications; assess, monitor and troubleshoot network and applicationlevel performance across remote locations within minutes of deployment; and continuously monitor network performance to identify potential problems before they result in service degradation. Core capabilities of the service include: •  Pre-deployment testing of video conferencing environments—to simulate accurate load for a specific number of video codecs and concurrent sessions •  Detailed monitoring and analysis—to continuously monitor and measure the performance of the network as well as overall quality of video sessions, prior to and post deployment of any video conferencing hardware •  Expansion testing—to determine if a production network can handle additional load prior to service expansion SERVICE BENEFITS Key benefits of the UC Network Monitoring service include: •  Non-invasive, easy to deploy, cloud-based model •  Unique, integrated suite of capabilities offering network assessments, continuous monitoring and reporting in a single solution •  Ongoing visibility to network performance with access to immediate, real-time results •  Faster network performance issue identification and resolution •  Affordable investment to assure high-quality user experience Remote Consultancy for Network Monitoring VALUE PROPOSITION Through Remote Consultancy for Network Monitoring, you can access the expertise of a Polycom network consultant as a technical resource to provide a range of consulting services related to the monitoring of your UC network. •  Identify and configure up to 50 path definitions •  Review report capabilities •  Familiarize your staff with how to use the Network Monitoring service •  Prepare and present one assessment report (remotely by video/LiveMeeting) based on previously collected data If you opt for six days remote consultancy over a 12 month period, in addition to the above, Polycom will: •  Determine the number and identify optimal locations for your appliances •  Detail cloud access requirements, and specify any required changes to your network that are needed to enable such access •  Collect and analyze performance data related to your network SERVICE BENEFITS Remote Consulting for Network Monitoring enables you to: •  Optimize the installation and configuration of Network Monitoring •  Ensure your staff are fully up to speed with the operation of the service •  Benefit from access to Polycom technical expertise on a onetime or ongoing basis SERVICE OVERVIEW Remote Consultancy for Network Monitoring is available via two service options: a single day of remote consulting services, or six days of remote consulting spread over a 12 month period. If you choose the one day remote consultancy service option, Polycom will: •  Work with you to identify your support requirements •  Provide installation and configuration support for your UC Network Monitoring service •  Configure cloud monitoring accounts and appliances 14 SERVICES BROCHURE Polycom® RealPresence® Platform Optimization VALUE PROPOSITION RealPresence Platform Optimization service has two main objectives: ensuring your Polycom solution is fully optimized for your evolving business needs and achieving optimum implementation of the latest Polycom software revision onto your RealPresence Platform solution, all while minimizing disruption to your overall video conferencing production environment. SERVICE OVERVIEW A Polycom project team will coordinate a meeting with you to review the RealPresence Platform Optimization delivery process and present a project plan with identified activities, milestones and named resources. A Polycom engineer will then upgrade the software on your RealPresence Platform products, and optimize the configuration of your RealPresence Platform and sample endpoints as agreed in the plan. The engineer will also provide one business day of onsite post-optimization support, including an orientation session with your internal staff (to share changes, new features and enhancements), and compile project documentation including configuration backup files. Professional Services–Operations Four RealPresence Platform Optimization service packages are available, including RealPresence Platform Optimization for a single RealPresence Platform comprised of up to three Polycom infrastructure products; an optional service extension for one additional infrastructure product; and options for both of these services to be delivered outside normal business hours. SERVICE BENEFITS RealPresence Platform Optimization is particularly beneficial if: •  Your environment has recently changed, with new equipment being added •  There is increasing demand, or changes in required use •  You want assistance with reviewing your current solution and/or new targeted use, and advice on best practice configuration changes to apply to your RealPresence Platform •  You want to ensure you are getting the most from your solution, and optimal performance from your investment 15 SERVICES BROCHURE Professional Services–Operations Polycom® RealPresence® Platform Upgrade VALUE PROPOSITION If you need help with deciding when and how to deploy new software upgrade releases on your RealPresence Platform, the RealPresence Platform Upgrade service provides access to Polycom personnel who will: • Plan and deploy the upgrade (out of hours if required) • Be onsite on the first day of production with the new software, to ensure there are no issues • Provide a solution orientation session with your internal staff to share the new features and enhancements available “Polycom Professional Services has been very helpful in identifying the right resources for our needs, and in pinpointing ways to improve audio quality at all our endpoints. And Polycom’s senior support personnel are excellent.” Warren Dyer, Senior Director, Texas Tech UHSC Telecom Services SERVICE OVERVIEW The objective of the RealPresence Platform Upgrade services is to implement the latest Polycom software revision onto your RealPresence Platform solution, while minimizing disruption to your overall video conferencing production environment. The services are appropriate if you have a set of RealPresence Platform products in a production environment and are running a legacy software release. Four RealPresence Platform Upgrade service packages are available, including RealPresence Platform Upgrade for a single RealPresence Platform comprised of up to three Polycom infrastructure products; an optional service extension for one additional infrastructure product; and options for both of these services to be delivered outside normal business hours. SERVICE BENEFITS Key benefits of RealPresence Platform Upgrade services include: • Minimizing the downtime and disruption inherent in any upgrade process • Ensuring the upgrade is carefully planned to meet your specific requirements • Reducing risk and realizing a greater return on investment through a properly coordinated upgrade plan and rollout, increasing productivity and user adoption 16 SERVICES BROCHURE Polycom® RealPresence® Endpoint Upgrade Learn More VALUE PROPOSITION Polycom Services has more than 25 years of communications and collaboration technical experience and knowledge. We can help ensure that your investment in our solutions delivers real business benefits and accelerates your ROI. For more information on Polycom Professional Services, please contact your authorized Polycom representative or visit: www.polycom.com Due to the vital importance of managing software revisions for your complete solution, and as a complementary service to the RealPresence Platform Upgrade service, the RealPresence Endpoint Upgrade service is available for environments where Polycom RealPresence room or desktop telepresence systems are already implemented in a production environment and running a non-current software version. SERVICE OVERVIEW The service plans and executes the upgrade to the latest relevant and generally available software release in increments of 15 RealPresence room or desktop telepresence systems. This helps ensure consistency of your installed video systems, while minimizing downtime of your video conference solution. SERVICE BENEFITS Benefits of the RealPresence Endpoint Upgrade service include: • Gaining access to Polycom technical expertise to plan and deploy your software upgrades • Minimizing the impact on your production environment • Reducing risks by identifying interdependencies before upgrading About Polycom Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection. Polycom, Inc. 1.800.POLYCOM www.polycom.com Polycom Asia Pacific Pte Ltd +65 6389 9200 www.polycom.com.sg Polycom EMEA +44 (0)1753 723282 www.polycom.co.uk © 2015 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom. 17206-0315