Transcript
Polycom VVX 400 Training
Home View
You can always return to the Homescreen by pressing the Home button on your phone. You can use the arrows to scroll and select your desired icon.
Directories – Missed, Placed, Received & Speed Dial Calls
To see your missed, placed or received calls, select Recent Calls from the Directories Menu.
Selecting the Directories icon from you home screen will allow you to view your: • • •
Contact Directory Recent Calls Favorites
Directories (Cont.)
Press the Type soft key
Select the desired list type
You can use the directory to quickly view your missed, received, and placed calls list. You can dial a number directly from this list by highlighting the number and selecting dial.
Placing A Call
The VVX 400 features predictive dialing
3 Ways to place a call: • Pick-up handset • Speaker phone key • Headset key
Answering A Call
3 Ways to place a call: • • •
Pick-up handset Speaker phone key Headset key
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If you do not answer the call in ten seconds, the phone will display the Calls View.
Call Hold And Resume
To Hold a call: •
Press the Hold soft key or press the Hold Feature Key
To Resume a call on Hold: •
Press the Resume soft key or the Hold Feature Key
Handling Multiple Calls
You can choose to answer the new call, reject, or forward. Once you answer the new call, your active call with automatically be placed on hold.
While on a live call, when a second call comes in you will hear a ‘beep’ on the receiver and see the 2nd call on the LCD screen of the phone.
Incoming Call Current Call on Hold
Handling Multiple Calls (Cont.)
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To navigate between calls, use up and down arrows Using arrows will highlight individual calls Soft keys will change depending on which call is highlighted Active call always on the top of the screen All other calls on hold set underneath the active call
Transferring Calls Blind vs. Consulted Transfer
Blind Transfer:
Consulted Transfer:
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Type of transfer in which the recipient party is not consulted before transferring the call to him/her. Caller ID goes with the transfer. Recipient party doesn’t know who sent the call.
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Type of transfer in which the recipient is consulted/announced before transferring the call to him/her. Caller ID is from party announcing call.
Consulted Transfer
During a call: • • •
Press the Transfer soft key Dial Ext. / Phone # and press Send Announce call once caller picks up
In short: Transfer, Dial number, Transfer •
Pressing Cancel soft key will cancel transfer and return you to the caller
Blind Transfer During a call: • • • •
Press the Transfer soft key Press the Blind soft key Dial Ext. / Phone Number Press Send soft key
In short: Transfer, Blind, Dial number, Send •
Pressing Cancel Soft Key will return you to the caller
Transfer To Voicemail
During a call: • • • •
Press More soft key Press Xfer 2 VM soft key Dial Extension # Press Enter soft key
In short: More, Xfer 2 VM, dial Ext, Enter
Call Park
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Parks call at extension for extended period of time Can be picked up from any extension if they know where it’s parked
When on call: • • • •
Press More twice Press CallPrk Enter Extension Press Enter soft key
Park Retrieve
On an Idle Phone: • •
Press More and then ParkRtv Enter Extension – Press Enter soft key
If call is parked at extension you’re picking up call from, only # is needed
Conference Calling
During call to first party: • • •
Press More soft key Press Conf soft key (1st Call is placed on hold) Dial the number of the second party and hit the Send soft key
Conference Calling (Cont.)
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Once second party answers call, press the Confrnc soft key to join all parties
In short: Confrnc, Dial number, Confrnc
Caller ID will read: ‘Active Conference’ (
[email protected] if you have OCS)
Enable Call Forwarding Calls may be forwarded to another extension, phone number, cell, or home phone • •
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From idle screen, press Forward soft key Select the forwarding type you want to enable: • Always – Fwd all incoming calls to mobile/assistant/ext • No Answer – Fwd all unanswered incoming calls to mobile/assistant/ext • Busy – Fwd calls that arrive when you are already on a call to mobile/assistant/another ext Enter a number to forward calls to Press the Enable soft key
DISABLE CALL FORWARDING • • •
From idle screen, press Forward Select type of forwarding Press the Disable soft key
Enable Call Forwarding (Cont.)
Voicemail
• Press Messages Feature Key • The default first use password is “123456” • Enter New Password • (Must be: 4-8 digits) • Re-enter New Password • Record your name
Personal Greetings You can set three different personal greetings on your phone. 1. Tap Messages. 2. Enter your password 3. Press “1” to check your messages. Once you have checked your messages: a. Press “2” to change your busy greeting b. Press “3” to change your no answer greeting c. Press “4” to change and activate your extended away greeting
Access VM From Other Phone
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Dial own phone number or extension Voicemail message plays Press * Enter your password Messages available
