Transcript
Polycom® VVX® 410 Quick Guide Placing a call 1. Pick up the handset, or press 2. Enter the phone number. 3. Press Send.
or
Placing a conference call
Warm transfer
1. Call the first party. 2. After you are connected, press More > Confrnc. 3. Dial and connect with the second party. 4. To join the two calls, press Confrnc again.
To transfer a call to a third party after speaking to the third party,
OR
1. Enter the phone number. 2. Press Dial. 3. Pick up the handset, or press
Transferring a call
1. While active on a call, access the Calls View. 2. Press Transfer or or
3. Dial the third party. Wait for the phone to ring, or wait for an answer and speak to the third party. 4. To transfer the call, press Transfer or
again.
Answering a call To answer with the handset, pick up the handset. To answer with the speakerphone, press or tap Answer.
To answer with the headset, press If you are active on another call, answering an incoming call immediately places the current call on hold. To answer while on another call, press Answer.
Placing a call on hold
Remove yourself from the call by pressing End Call.
To transfer a call to a third party without speaking to the third party,
Manage individual parties by pressing Manage. calls on hold by pressing Split.
2. Press Transfer or 3. Press Blind.
Using voicemail
4. Enter the third party’s phone number.
Initial setup
5. To transfer the call, press Transfer or
3. Press Hold or
To view all of your recent calls, press Directories > Recent Calls.
again.
and select
To set up your voicemail for the first time, 1. Dial your extension. 2. When promoted for a password, enter 1234. 3. Record your greeting when prompted. Listening to your messages
OR
From the Lines View,
To end a call on the handset, hang up the handset. To end a call on the speakerphone, press To end a call on the headset, press
Split the parties into individual calls and place the
1. While active on a call, access the Calls View.
Viewing recent calls
To end a call, press End Call or use one of the following options:
After you are on a conference call, you can
Cold transfer
2. Highlight the call you want to place on hold.
Ending a call
When you have an active call and a held call, start a conference by pressing Join.
Place all participants on hold by pressing Hold.
1. Access the Calls View.
To resume a held call, navigate to the Calls View and highlight the held call. Press Resume.
OR
To view Placed Calls, press the right arrow key.
To view Received Calls, press the left arrow key.
To view Missed Calls, press the down arrow key.
When you have a new voicemail message, an envelope icon appears next to a Line key. To listen to your messages, 1. 2. 3. 4.
Access the Home View. Select Messages or press Select Message Center. Press Connect and follow the prompts.
Polycom® VVX® 410 Quick Guide Common screens
Phone features message indicator
Dialing Lines View The Lines View is the phone’s default view. This view displays your phone lines. Press a Line key to dial a number.
Line keys (6) arrow keys select
To enter numbers on your phone, use the dial pad. To enter letters on your phone, press the number key repeatedly until the correct character displays.
To type other characters, press Encoding or Mode. Press the 1, 0, *, or # dial pad keys until the correct character displays.
To delete a character, press Backspace.
Muting the microphone soft keys (4)
When you mute your microphone during a call, the other parties cannot hear you. This is true whether you are using the handset, headset, or speakerphone.
Home View
Home Transfer Headset
Messages
The Home View displays icons that allows you to access common phone features. Use the arrow keys to see more icons.
To mute your microphone, press
Adjusting the volume
Speakerphone
Hold
Mute
Volume
Home Transfer
Headset
Messages
Speakerphone Mute
Hold Volume
To adjust call volume, press
Calls View The Calls View allows you to see your calls. Access this view when you have one or more calls. Only one call can be active at a time. The colors indicate the call status.
Dark green—active call Bright blue—incoming call Dark blue—held call
Use the arrow keys to highlight a call. Use the soft keys to perform actions such as hold, end call, or transfer.
To adjust ringer volume, press phone is idle or ringing.
while on a call. while the
Do Not Disturb Do Not Disturb mode allows you to send all incoming calls directly to voicemail without ringing your phone. Do Not Disturb mode is not recommended for use with ShoreTel Flex. When Do Not Disturb is on, displays in the status bar and next to the Line key. Turn off Do Not Disturb mode by accessing the Home View or Lines View and pressing DND.
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