Transcript
Hardware Announcement April 25, 2006
Power options for IBM BladeCenter and xSeries servers offer cost-effective, extended runtimes values at the environmental monitoring probe (which can be placed in the rack).
Overview UPS 3000 LV, 3000 HV, and 3000 EBM
At a glance
Help protect and substantially extend the backup power runtimes of your mission-critical, high power density applications with cost-effective, high-density, uninterruptible power supply (UPS) options.
PDU line cords
UPS 3000 LV, 3000 HV, and 3000 EBM
A variety of line cords are offered to complete the PDU solution. These must be ordered separately from the PDU.
Cost-effective, extended runtime power backup to IBM xSeries servers, in a more efficient use of space.
The new IBM UPS 3000 LV, UPS 3000 HV, and UPS 3000 Extended Battery Module (EBM) offerings feature:
500 GB Hot Swap and Simple Swap SATA HDDs
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Up to 3,000-volt-amps (VA) and 2,700-watt load capacity (product dependent)
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2 U rack-mountable or stand-alone tower
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Serial and network communications standard — Lets you manage and control your power in a variety of methods
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UPS management software integrates with IBM Director to deliver seamless systems management
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Hot-swap battery pack
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Optional runtime battery packs increase runtime under full load for up to 90 minutes when ac power fails
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A suite of easy-to-use management tools Extremely high quality, true online power protection Rack-mounting or stand-alone tower installations Space-saving 2 U units Ability to extend backup power system runtimes up to 90 minutes with EBM when ac power fails Three-year limited warranty 2
Note: Up to four EBM can be added to a single UPS3000 to increase backup time. IBM DPI Enterprise PDU
These new models of the Enterprise PDU offer customers a higher level of flexibility to upgrade/change the application of the unit. Since these models of the Enterprise PDU are offered without line cords, customers have the ability to buy a line cord now for one power application and later purchase a different line cord to change the PDU′s power application. IBM DPI PDU+
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Monitored power draw. These new PDU+ models provide power draw monitoring at the breaker level (every outlet in the C19 model, every pair of outlets in the C13 model). Remote access to the monitoring data; no need to be right at the rack to view information. Environmental monitoring. With the included EMP, you can get both temperature and humidity
Two new 500 GB Serial ATA (SATA) HDDs: One hot-swap and the other simple swap. The 500 GB HDDs are 3.5-inch drives. IBM xSeries 585W and 625W Power Supply Options
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xSeries 585 x336 server xSeries 625 x346 server
W power supply for systems W power supply for systems
xSeries 336 and xSeries 346 Servers
Refer to Hardware Announcement AG06-0239, dated April 4, 2006, for x336 details. Refer to Hardware Announcement AG06-0249, dated April 4, 2006, for x346 details.
Key prerequisites The UPS 3000 LV and UPS 3000 HV power supplies are ideal for environments where high-availability servers and components require backup power to sustain business activity. The following customer-supplied wall outlets and line cords are required: • •
UPS 3000 LV — 100 V to 127 V, 30 A circuit (single phase) UPS 3000 HV — 200 V to 240 V, 16 to 20 A circuit (single phase)
Planned availability dates: Refer to the Planned availability dates section.
IBM DPI Enterprise Power Distribution Unit (PDU) and IBM DPI PDU+
Take control of your Distributed Power Interconnect (DPI) Enterprise and PDU+ rack-based products to simplify installation, consolidate line cord, and meet the electrical requirements to feed the IBM xSeries servers. 500 GB1 HS and SS SATA HDDs
Two new 500 GB Serial ATA HDDs: One hot-swap and one simple swap Product number: For details, refer to the Product number section in this announcement.
This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com. IBM Asia Pacific
IBM is a registered trademark of International Business Machines Corporation.
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AP Distribution TO ALL ASIA PACIFIC COUNTRIES FOR RELEASE. CTRY/Region
ANNOUNCED
ASEAN * AUSTRALIA HONG KONG PRC MACAO TAIWAN KOREA JAPAN NEW ZEALAND
Yes Yes Yes Yes Yes Yes Yes Yes Yes
Support for unattended shut down of individual systems using network connection
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Ability to remotely control power so critical servers can run for a longer period of time
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Highly efficient power factor of 0.90
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Three-year limited warranty 2
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19 minutes for UPS 3000 LV 13 minutes for UPS 3000 HV
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Battery type: battery
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Typical recharge time: Less than three hours for 90% of internal battery
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Battery charger:
April 25, 2006 −
Typical backup time at half load: − −
Planned availability dates
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Description
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Standard serial, USB, network communications, and environmental management
UPS 3000 EBM
* Bangladesh, Brunei, Myanmar, Sri Lanka, India, Nepal, Indonesia, Malaysia, Philippines, Singapore, Thailand, Laos, Cambodia, Vietnam
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xSeries 585 W Hot-Swap Power Supply (North America) xSeries 585 W Hot-Swap Power Supply (worldwide) xSeries 625 W Hot-Swap Power Supply (North America) xSeries 625 W Hot-Swap Power Supply (worldwide)
Maintenance-free sealed lead-acid
Temperature compensated Current limited Float charger 800-watt
Communications and management
April 28, 2006
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Interface port: DB-9 RS-232, and built-in 10 baseT and 100 BaseT-Ethernet interface
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Management software included: LanSave
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LanSave Control panel: LED status display with load and battery bar-graphs and Online; On Battery; Replace Battery, Internal fault, Internal Bypass, and Overload indicators
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Audible alarm:
x336 model 3Tx x346 model 3Rx
May 5, 2006 − −
IBM Enterprise PDUs Options IBM PDU Line Cord Options (40K9611 through 40K9615, 40K9617, and 40K9618)
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May 12, 2006, IBM 500 GB HS and SS SATA 3.5 inch HDDs
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May 19, 2006 − − −
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IBM UPS 3000LV, UPS 3000HV IBM UPS Line Cord Options (40K9767 through 40K9777) IBM UPS Extended Battery Module (EBM) Options
These Enterprise PDUs are ideal for extending and enhancing the levels of availability while supporting even the most power-demanding servers. Primarily designed for xSeries servers, they also support mid-range and high-end server products. These rack-based product can:
The UPS 3000 LV and 3000 HV include all the components necessary to set up and support rack servers. These new UPS products take the lead with high-availability features and functions: Online topology means higher grade power protection than typical line interactive UPS products
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Ability to hot-swap battery packs
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Standard serial and network communications
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UPS provides four C20 outlets with a 15A circuit breaker protecting each
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UPS provides either HV outlets (one C19 and nine C13) or LV unit outlets (one L5-30 and six 5-15) with a 15A circuit breaker protecting each
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EBM options increase backup power runtimes up to 90 minutes
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Emergency Power Off (EPO): Terminal provided on the UPS where a separate external EPO switch can be connected to the UPS
IBM DPI PDUs
UPS 3000 LV and UPS 3000 HV with UPS 3000 EBM module
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Alarm when on battery Distinctive low battery alarm Configurable delays
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Speed installation Help save money Decrease amount of cabling required Improve cable management
IBM PDUs PDUs are a cost-effective solution for IBM xSeries customers looking for an efficient power distribution product for the rack environment. These PDUs provide excellent power availability with the following benefits:
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1 U, rack-wide design, which can mount either in standard EIA space or in a side pocket
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Easy to install into a rack
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PDU designed with input cable, receptacles, and breakers on one face to improve usability and cable management
Product positioning IBM UPS 3000 LV and 3000 HV
IBM DPI Enterprise PDUs: The new DPI Enterprise PDUs will complement the current DPI PDUs.
In the xSeries line of UPS offerings, the UPS 3000 LV and 3000 HV add a higher level of power support available for IBM systems. These products do not replace any current offerings but will reduce usage of the APC UPS 5000 since these new offerings have much higher watts per U space, higher quality power conditioning, and more management options.
They also deploy the same modular approach to power distribution as current PDUs, but do not include detachable line cords due to the power levels. There are versions for nearly every region worldwide. These PDUs are highly advanced relative to the competition in setup, ease of installation, density, and scalability.
These two UPS products join the currently available IBM UPS 3000X, which is a high availability UPS that occupies 2 U of rack space.
IBM DPI PDU+: The IBM DPI PDU+ are an advanced power management solution for IBM eServer xSeries customers looking for a monitoring power distribution product for the rack environment. These PDUs provide excellent power availability with the following benefits:
IBM UPS 3000 EBM
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Monitored power draw — These new PDU+ models provide power draw monitoring at the breaker level (every outlet in the C19 model, every pair of outlets in the C13 model)
These are battery packs that can be attached in multiples to the UPS. They provide extended runtime after a power failure and protect the client′s database from being corrupted.
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Remote access to the monitoring data — No need to be right at the rack to view information
IBM DPI PDU
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Environmental monitoring — With the included EMP, you can get both temperature and humidity values at the EMP (which can be placed in the rack)
The IBM DPI products feature: •
Single phase versions
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Easy to install into the rack
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PDU designed with input cable connection, receptacles, communication connections, and breakers on one face to improve usability and cable management
1 U form factor in full rack width; each unit has six C19 and three C13 or twelve C13 outlets
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Competitive scalability
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Excellent support for power-intensive servers
These new models also offer a higher level of flexibility to upgrade/change the application of the unit. Since these PDU+ models are offered without line cords customers have the ability to buy a line cord now for one power application and later purchase a different line cord to change the PDU′s power application.
advantage
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ease
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setup
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500 GB HDDs The new 500 GB HDDs are designed for use with the new BladeCenter systems. They will also accommodate the new IBM pSeries and xSeries server systems.
PDU Line cords A variety of line cords are offered to complete the PDU solution. These must be ordered separately from the PDU.
500 GB HS and SS SATA HDDs These new 3.5-inch disk drives are hot-swap and simple swap. They will function in the BladeCenter storage expansion (BSE) units and xSeries servers. • • • • • • •
Capacity: 500 GB On disk cache: 8 MB SATA interface: 3.0 Gb/sec Smart support: Yes Rotational speed: 7200 rpm Average latency: 4.16 ms Average seek time: < 9 ms
System SEO HDD CDNumber Processor Memory Interface ROM HDD Other 2130-1RX 2130-2RX
None None
None None
None None
None None
8837-3Tx 8840-3Rx
3.4 GHz 3.4 GHz
1 GB 1 GB
SCSI SCSI
1-CD/RW 1-Power Supply 1-CD/RW 1-Power Supply
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Product number Description
Machine Model
Part number
IBM UPS 3000 LV with Fixed L5-30P Line Cord IBM UPS 3000 HV without Line Cord (C20 Input receptacle)
2130
1RX
21301RX
2130
2RX
21302RX
2130
1JX
21301JX
2130
2JX
21302JX
IBM eServer xSeries 336
8837 8837 8837 8837 8837 8837
3TV 3TB 3TA 3TM 3TK 3TR
88373TV 88373TB 88373TA 88373TM 88373TK 88373TR
IBM eServer xSeries 346
8840 8840 8840 8840 8840 8840
3RA 3RB 3RK 3RM 3RR 3RV
88403RA 88403RB 88403RK 88403RM 88403RR 88403RV
IBM eServer xSeries 336
8837 8837 8837 8837 8837 8837
3TJ 3TE 3TD 3TC 3TN 3TQ
39Y7056 39Y7057 39Y7058 39Y7059 39Y7060 39Y7061
IBM eServer xSeries 346
8840 8840 8840 8840 8840 8840
3RC 3RD 3RE 3RJ 3RN 3RQ
41Y5033 41Y5032 41Y5031 41Y5030 41Y5034 41Y5035
Japan UPS 3000 JLV with Fixed L5-20P Line Cord (Japan Low Voltage Model) UPS 3000 JHV without Line Cord (Japan High Voltage Model) Following are GAV models
Following models are MTM
UPS 3000 Extended Battery Module (EBM) UPS 3000 Extended Battery Module (EBM) (Japanese Model) C19 4.3 meter Line Cord -- Nema L6-20P US
40K9772
C19 C19 C19 C19 C19
40K9766 40K9767 40K9773 40K9774 40K9776
4.3 meter 4.3M Line 4.3M Line 4.3M Line 4.3M Line
IBM DPI C13 IBM DPI C19 IBM DPI C19 fixed line
Line Cord Cord Cord Cord
Cord -- Europe -- UK -- ANZ -- China -- India
Enterprise PDU w/o Line Cord Enterprise PDU w/o Line Cord Enterprise PDU (60Amp 3 Phase) with cord
40K9620 40K9788
39Y8941 39Y8948 39Y8923
IBM DPI C13 Enterprise PDU+ (w/power Monitoring) w/o Line Cord IBM DPI C19 Enterprise PDU+ (w/power Monitoring) w/o Line Cord IBM DPI 60amp / 208V 3 phase C19 Enterprise PDU+ (w/Power Monitoring) (60Amp) with fixed line cord
39M2816
IBM IBM IBM IBM IBM IBM IBM
40K9611 40K9612 40K9613 40K9614 40K9615 40K9617 40K9618
DPI DPI DPI DPI DPI DPI DPI
32a 32a 63a 30a 60a DPI 30a
Cord (IEC 309 3P+N+G) Cord (IEC 309 P+N+G) Cord (IEC 309 P+N+G) Cord (NEMA L6-30P) Cord (IEC 309 2P+G) 32a Australian/NZ Cord Korean Line Cord
IBM 500 GB SS SATA HDD IBM 500 GB HS SATA HDD IBM IBM IBM IBM
xSeries xSeries xSeries xSeries
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585W 585W 625W 625W
Hot-Swap Hot-Swap Hot-Swap Hot-Swap
39M2818 39M2819
39M4514 39M4530 Power Power Power Power
Supply Supply Supply Supply
(N. America) (WW) (N. America) (WW)
39Y6953 39Y6954 40K1915 40K1916
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IBM Remote Supervisor IBM Remote Supervisor IBM Remote Supervisor Africa/India IBM Remote Supervisor IBM Remote Supervisor IBM Remote Supervisor IBM Remote Supervisor IBM Remote Supervisor
Adapter II Option for US Adapter II Option for Europe Adapter II Option for South
39M4948 41Y9411 41Y9401
Adapter Adapter Adapter Adapter Adapter
41Y9402 41Y9406 41Y9407 41Y9409 41Y9410
II II II II II
Option Option Option Option Option
for for for for for
UK Korea Japan China Australia
Reference information 1 2
When referring to drive capacity, GB stands for one thousand million bytes and TB stands for one trillion bytes. Total user-accessible capacity may vary depending on operating environments. For information on IBM′s Statement of Limited Warranty, contact your local IBM representative. Copies are available upon request.
Trademarks DPI, xSeries, the e-business logo, BladeCenter, and pSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others.
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IBM Asia Pacific Announcement Supplemental Information April 25, 2006
Publications
Shipping dimensions
UPS Installation publication ships with UPS.
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Displayable softcopy publications: None
IBM PDU
Publications are shipped with the announced products.
Source file publications: None
Services IBM Integrated Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit http://www.ibm.com/services/
For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit http://www.ibm.com/services/continuity
For details on education offerings related to specific products, visit http://www.ibm.com/services/learning/index.html
Approximate Approximate Approximate Approximate
height: 1270 mm (50.0 in) width: 1219.2 mm (48.0 in) depth: 1016 mm (40.0 in) weight: 371.95 kg (820 lb)
Dimensions
• • • •
Approximate Approximate Approximate Approximate
height: 43.90 mm (1.73 in) width: 448.0 mm (17.64 in) depth: 213.0 mm ( 8.4 in) weight 9.60 kg (21.16 lb)
Shipping dimensions
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Approximate height: 300.00 mm (11.81 in) Approximate width: 480.00 mm (18.9 in) Approximate depth: 580.00 mm (22.8 in) DPI Enterprise PDU weight: 12.7 kg (28.0 lb), all models
UPS 3000 EBM Dimensions
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Approximate Approximate Approximate Rack height: Approximate
height: 88.9 mm ( 3.5 in) width: 482.6 mm (19.0 in) depth: 622.3 mm (24.5 in) 2 U weight: 54.9 kg (121 lb)
Shipping dimensions
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Approximate height: 1270.0 mm (50.0 in) Approximate width: 1219.2 mm (48.0 in) Approximate depth: 1016.0 mm (40.0 in) Approximate weight: 444.52 kg (980 lb)
Electrical specifications — UPS 3000
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200 to 240 (nominal) V ac; 50 Hz to 60 Hz; single 100 to 127 (nominal) LV ac 50 Hz to 60 Hz single phase
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UPS 3000 LV — (single phase), 30 A (three phase)
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UPS 3000 HV — (single phase), 16 to 20 A
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Output through one C19 outlet and six C13 HV; L5-30R and six 5-15 LV, each unit protected with three 15A circuit breakers
UPS 3000 LV and 3000 HV
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Audible noise at 1 meter — <55 dBa (100% load)
Dimensions
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Online thermal dissipation — 171 Btu/hr
Select your country, and then select the product as the category.
Technical information Physical specifications
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Approximate Approximate Approximate Approximate
height: width: depth: weight:
88.9 mm (3.5 in) 482.6 mm (19.0 in) 622.3 mm (24.5 in) 37 kg (82 lb)
Hardware requirements
The UPS 3000 LV and UPS 3000 HV must be installed in an Enterprise or S2 rack or a 19-inch EIA-310-D industry-standard rack.
This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com. IBM Asia Pacific
IBM is a registered trademark of International Business Machines Corporation.
AG06-0286
500 GB HDD
Program requirements
Dimensions
The UPS 3000 LV and 3000 HV support the operating systems of the xSeries server to which it is attached. No unique software is required.
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Approximate height: 15.0 mm (0.60 in) Approximate width: 70.1 mm (2.76 in) Approximate depth: 111.7 mm (4.39 in) Approximate weight: .22 kg (0.50 lb)
None Compatibility: The UPS 3000 LV and UPS 3000 HV are compatible with all xSeries servers and IntelliStation workstations and other supporting devices that require ac power.
Equipment approvals and safety
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FCC UL CSA or cUL NOM — LV Units CE Mark- HV units VDE GOST BSMI Taiwan CB Report VCCI CISPR 22 Class A C-Tick (Australia) — HV units Korea EK-mark — for HV Units Belarus BelSTD — for HV units Standards: − EN 50091 − EN 55022 − EN 55024 − EN61000-3-2:1995 − EN61000-3-3:1995 − EN61000-4-11:1994 − EN61000-4-2:1995 − EN61000-4-3:1998 − EN61000-4-4:1995 − EN61000-4-5:1995 − EN61000-4-6:1996 − EN61000-4-8:1994 − IEC 801-2:1991 Level 3 criteria B (ESD) − IEC 801-4:1988 − IEC 801-3:1984 Level 3 criteria A (ESD)
Limitations: UPS 3000 LV and 3000 HV require 2 U of rack space in one of the following rack cabinets:
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User group requirements: This announcement satisfies or partially satisfies the requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc.
Planning information Customer responsibilities: UPS 3000 LV and 3000 HV
The UPS 3000 PDUs, EBMs, and HDDs are designated as customer setup. Customer setup instructions are shipped with each system. The UPS must be installed in an Enterprise or S2 rack or a 19-inch, EIA-310-D industry-standard rack. Rack installations
UPS 3000 LV and 3000 HV require 2 U of rack space in one of the following rack cabinets: • • •
Standards: None Operating environment
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Temperature: 0° to 40.0°C (32° to 104°F) at 0 to 2000 m (0 to 10,000 ft)
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Relative humidity: 5% to 95%
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Maximum altitude: 2,000 m (6,800 ft)
IBM S2 42 U rack IBM S2 25 U rack IBM NetBAY42 Enterprise rack
IBM S2 42 U rack IBM S2 25 U rack IBM NetBAY42 Enterprise rack
Cable orders: None Installability: The UPS 3000 and PDUs require about 30 minutes for installation. Installation includes unpacking, attaching customer-provided line cord, setting up, and powering on the system.
Software requirements: The UPS 3000 LV and UPS 3000 HV will provide backup power to your server regardless of the operating system used. However, to enjoy the benefits and manageability features provided with LanSafe software, included with this UPS, one of the following operating systems must be used:
Packaging: UPS 3000 LV and 3000 HV Product
Package description
Boxes
UPS 3000 LV UPS 3000 HV
System unit carton
1
Contents:
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Novell NetWare 6.5
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Microsoft Windows NT Server 4.0
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Microsoft Windows 2000 (Server, and Advanced Server)
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Microsoft Windows XP Professional Edition
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Microsoft Windows Server 2003 (Enterprise, Standard, and Web Edition)
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Red Hat Enterprise Linux AS, ES, and WS (V3 for x86)
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Base UPS with X-SNMP/Web Adapter Card with Serial Functions Tower Support Pedestal Feet Accessory Kit, includes: — Front Bezel — Serial Cable (3.7m, 12 ft) — Left and Right Rack Mount Rails — Miscellaneous Hardware Kit, includes — REPO Connector — Miscellaneous Hardware — Rack Mounting Hardware — Documentation Kit, includes: — Warranty Flyer — Installation Guide — Safety Pointer — Read Me First Flyer — Documentation CD — Software CD
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designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
The UPS 3000 LV and 3000 HV are shipped as a single package. Other items are in zipped bags. Retail only
Packaging dimensions/weight
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Single box (HxDxW): − 1270 mm (50.0 in) − 1016.0 mm (40.0 in) − 1219.2 mm (48.0 in) Package weight: 372 kg (820 lb)
PDUs
To learn how IBM Electronic Services can work for you, visit
Packaging: One box Retail only
http://www.ibm.com/support/electronic
Packaging dimensions/weight
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DPI Enterprise PDU (WxHxD): All − 48.0 cm (18.90 in) − 30.0 cm (11.81 in) − 58.0 cm (22.83 in) DPI Enterprise PDU weight: − All models = 12.7 kg (28 lb)
Terms and conditions To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. Warranty period
Supplies
• •
For end users: IBM UPS 3000 power supplies, DPI PDUs and EBMs can be purchased through dealers. IBM 500 GB SATA HDDs can be purchased through dealers.
System hardware — Three years Optional features — One year
Note: Refer to Hardware Announcement AG06-0239, dated April 4, 2006, for complete warranty information for the x336 xSeries system, and Hardware Announcement AG06-0249, dated April 4, 2006, for complete warranty information for the x346 xSeries system.
IBM 585W and 625W Power Supply Options can be purchased through dealers. IBM Remote Supervisor Adapter II can be purchased through dealers.
Optional IBM features initially installed in an IBM system carry the same warranty period as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater.
Security, auditability, and control It is a customer′s responsibility to ensure that the server is secure to prevent sensitive data from being removed.
Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM′s problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM′s normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
IBM Electronic Services IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent .
Customer replaceable unit (CRU) (keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts) service and on-site repair (IOR) for other selected parts. CRU service: IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU, at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service specified, on-site service. Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies in the
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems. The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM eServer system. It is
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materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.
Graduated Program License Charges apply: No. These products do not contain licensed internal code or licensed machine code. Educational allowance: None
Prices
The following parts have been designated as Tier 1 CRUs: • • • • • • • • • • • • • • •
For all local charges contact your IBM representative.
UPS 3000 LV chassis UPS 3000 HV chassis UPS battery module Front bezel Battery bezel 3000 LV Display bezel 3000 HV Display bezel Tower kit Rail kit Serial to USB adapter Serial cable Misc parts kit Network Management Card Battery Pack Chassis HDDs
Refer to Hardware Announcement AG06-0239, dated April 4, 2006, for full warranty details for x336 server system. Refer to Hardware Announcement AG06-0249, dated April 4, 2006, for full warranty details for x346 server system. IBM Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at
On-site service: IOR, nine hours per day, Monday through Friday excluding holidays, next-business-day response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-country service delivery is used.
http://www.ibm.com/financing
IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer′s credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.
International Warranty Service (IWS): IWS is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type.
You can obtain IWS through the method of service, such as CRU, depot, carry-in, or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.
Trademarks Electronic Service Agent and ServiceSuite are trademarks of International Business Machines Corporation in the United States or other countries or both. DPI, xSeries, IntelliStation, and eServer are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft, Windows NT, and Windows are trademarks of Microsoft Corporation. Linux is a trademark of Linus Torvalds in the United States, other countries or both. Other company, product, and service names may be trademarks or service marks of others.
To determine the eligibility of your computer and to view a list of countries where service is available, visit http://www-3.ibm.com/pc/support/site.wss/ warranty/warranty.vm
For more information on IWS, refer to Services Announcement AA01-3100, dated September 28, 2001. Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements shipped with the system. Field-installable features: Yes Model conversions: No Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.
AG06-0286
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